Refilling a Zippo Lighter. 1  1. Use authentic Zippo Lighter Fluid. 2  2. Remove the chimney cap. 3  3. Flip the lighter over.  4. Squirt your lighter fluid in to 1  fill. 5. Push the top felt pad back down.  6. Insert your lighter back into the 1  casing. 7. Test your lighter.
Customer retention: the stats. 1  Increasing customer retention rates by just 5% increases profits by 25% to 95%. (Bain & Co). 2  Attracting a new customer costs five times as much as keeping an existing one. (Lee Resources 2010) 3  Globally, the average value of a lost customer is $243.(KISSmetrics)
For example, If you have 100 employees starting the first day of the quarter, and 80 employees at the end of the month, you have lost 20 of employees. Your retention rate is 80 percent. Officevibe has an employee engagement ROI calculator that you should check out. You can find out what your company could be saving in terms of investing in retention. The numbers, depending on your company size, can be pretty shocking, and will probably convince you that investing in this is worthwhile.