Refilling a Zippo Lighter. 1  1. Use authentic Zippo Lighter Fluid. 2  2. Remove the chimney cap. 3  3. Flip the lighter over.  4. Squirt your lighter fluid in to 1  fill. 5. Push the top felt pad back down.  6. Insert your lighter back into the 1  casing. 7. Test your lighter.
Customer retention: the stats. 1  Increasing customer retention rates by just 5% increases profits by 25% to 95%. (Bain & Co). 2  Attracting a new customer costs five times as much as keeping an existing one. (Lee Resources 2010) 3  Globally, the average value of a lost customer is $243.(KISSmetrics)
To calculate the employee retention rate, start with the total number of employees on staff at the end of a period -- monthly, quarterly or annually. For example, if you have 200 employees at the end of a quarter, and 25 of those employees left the business during the same quarter, subtract 25 from 200. Divide the result by the total number of employees, and multiply the answer by 100 to get the retention rate. In the example, the employee retention rate is 87.5 percent. Compare the retention rate in one period to the rate in other periods for an indication of how well you are retaining your employees.