Learning topic: Apply basic first aid to animals. 1. Â© NSW DET 2007. Assessing physical condition and vital. signs. It is important to know what is normal when assessing an animalâs health, to. be able to recognise abnormalities. Making daily observations of a range of. normal animals will help you to become more competent at identifying. abnormal behaviour.
Deskside support implies that you show up in the user's office and physically take over the machine. Desktop support (typical Help Desk) handles a lot of issues over the phone, making the user do the work. Executives do not expect to click while you troubleshoot. They want you to come to their office and fix it.
A help desk generally manages its requests through the use of software such as issue tracking systems. These systems often involve the use of a local bug tracker (LBT). This system allows the help desk to track and sort user requests with the help of a unique number, and can frequently classify problems by user, computer program, or similar categories. Many software applications are available to support the help desk function. Some target the enterprise level help desk and