Learning topic: Apply basic first aid to animals. 1. Â© NSW DET 2007. Assessing physical condition and vital. signs. It is important to know what is normal when assessing an animalâs health, to. be able to recognise abnormalities. Making daily observations of a range of. normal animals will help you to become more competent at identifying. abnormal behaviour.
Deskside support implies that you show up in the user's office and physically take over the machine. Desktop support (typical Help Desk) handles a lot of issues over the phone, making the user do the work. Executives do not expect to click while you troubleshoot. They want you to come to their office and fix it.
10. My advice here isn't just for users, but some applies to help desk managers as well. The single greatest tip I can offer is to support your staff by enacting good policies for them and the user community to follow and then make sure these policies stick. Recognize when your staff is bogged down.o easy on the home PC questions. It's a good relationship if you see your IT department as a trusted resource, and chances are they won't mind if you run a (genuinely) quick question about your home PC (or which iPad to buy, what ISP is the best, and so forth) past them from time to time.