Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
of the column is to familiarize you with the kpis that really matter to your support organization and to provide actionable insight on how to leverage these kpis to improve your performance agent utilization one goal of every business is to achieve the highest possible quality at the lowest possible cost