Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
SQL agent is an integral part of Microsoftâs SQL Server. It runs as a windows service only and allows for the handling of a wide variety of tasks such as backup automation, database replication setup, job scheduling, user permissions and database monitoring.