Tallahassee, the capital of the Sunshine State, is a regional trade and agriculture hub, as well as a vibrant college town.
To this end, Branson says he has made sure that Virgin prioritizes employees first, customers second, and shareholders third. Effectively, in the end shareholders do well, the customers do better, and your staff remains happy, he says.
News of bad customer service reaches more than twice as many ears as praise for a good service experience. The Takeaway. Take the time to address unhappy customers and do everything in your power to remedy the situation. It's not only worth keeping their business, but also avoiding any negative word of mouth exposure.