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Chinchillas have dense fur. Over time, oils and moisture collect in the fur. In the wild, chinchillas have no way to clean their fur other than to roll around in volcanic ash which acts as an absorbent. Chinchillas do not go into water. Nor should you ever bathe your chinchilla in water. Doing so would remove the natural oils which protect a chinchilla's skin and helps them regulate their body temperature. Instead, it is best to give them a bowl or container filled with special dust for them to roll around in.
Chinchillas forage for food at night. When feeding, they sit upright on their back legs and hold food with their front. They eat bark, grasses, herbs, and other native Andean plants. Water is scarce where they live, but chinchillas are adapted to get as much water as they need from the plants that they eat.