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Chinchillas have dense fur. Over time, oils and moisture collect in the fur. In the wild, chinchillas have no way to clean their fur other than to roll around in volcanic ash which acts as an absorbent. Chinchillas do not go into water. Nor should you ever bathe your chinchilla in water. Doing so would remove the natural oils which protect a chinchilla's skin and helps them regulate their body temperature. Instead, it is best to give them a bowl or container filled with special dust for them to roll around in.
Hand feeding chinchillas can sometimes be a little difficult and often very messy! It is a good idea to either sit the chinchilla on a towel on your knee or wear an apron. Some chins will accept the situation and take the food without any problems, but many chinnies struggle to get free and you need a firm hold.