Benefits of Hormone Replacement Therapy. The use of hormone replacement therapy (HRT), is highly effective for improving the quality of life of women suffering from acute symptoms of menopause, such as hot flashes, night sweats, insomnia, increased fatigue and irritability, depression, skin changes, vaginal dryness and incontinence.
1 Teamwork: Shift leaders are part of a team. You will be working with others to make a great dining experience. Being a team player is essential.  Leadership Skills: Shift leaders will have to keep employees motivated, resolve conflicts and make hard decisions.
I suppose people on the ESI courses didn't rank the ability to plan a project as highly as you. The list is made up of soft skills and doesn't include other relevant PM skills such as risk management, requirements management, stakeholder management to name but three. I think this could be classified easily as the top 10 'soft skills' needed to be an effective project leader.