Ebbinghaus measured the strength of memory by the savings that occurred between the first and second learning periods. If it took 10 trials to learn a list to the criterion of two perfect recalls the first time and 5 trials the second time, he called this 50% savings.
Where Nurses Call the Shots. Good Bedside Manners Make a Difference. With health care employers increasingly measuring patient satisfaction levels and rewarding their employees for providing high-quality customer service, health professionals are realizing a good bedside manner is more important than ever.
A professional must maintain his poise even when facing a difficult situation. For example, if a colleague or client treats you in a belligerent manner, you should not resort to the same type of behavior. Phone Etiquette. Your phone etiquette is also an important component of professional behavior. This means identifying yourself by your full name, company and title when you place a call. Be sure not to dominate the conversation and listen intently to the other party.