I have a goal where I want to calculate the % achieved where goal target can vary and we want to be able to do relative comparisons.
Revenue cycle tips: Improve customer service, boost collections. Experts say consumerism means hospital revenue cycle team must try harder to engage patients. Experts say consumerism means hospital revenue cycle team must try harder to engage patients. The U.S. healthcare system has taken a dramatic turn in recent years, as patients increasingly bear more costs in the form of higher-deductible plans and bigger co-payments.
Often, good customer service consists of little more than putting yourself in the other person's shoes. However, this isn't always easy. Training employees on how to look at a problem from the customer's viewpoint goes a long way toward helping improve customer service. Conflict resolution.