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The Human Development Index (HDI) is a summary measure of average achievement in key dimensions of human development: a long and healthy life, being knowledgeable and have a decent standard of living. The HDI is the geometric mean of normalized indices for each of the three dimensions.
The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on items such as metrics, ticket management, operations, technology use, and support salaries by job function, for both the support center and desktop support. Technical support leaders use these reports to: Validate existing practices.