More info about the name Shonda. Shonda is most likely a combination of the names Shona, which originates in Hebrew language and means God is merciful, and Rhonda, which originates in Welsh language and means great lance, spear. Some sources suggest that it is a variant of the name Lashonda.
Definition of casework. : social work involving direct consideration of the problems, needs, and adjustments of the individual case (as a person or family)
A use case diagram depicts actors, use cases, and the relationships among them. Use case is a software engineering term that is equivalent to a social scientist's notion of task. With some simple extensions, use case diagrams can be used to represent a usability professional's task model.