More info about the name Shonda. Shonda is most likely a combination of the names Shona, which originates in Hebrew language and means God is merciful, and Rhonda, which originates in Welsh language and means great lance, spear. Some sources suggest that it is a variant of the name Lashonda.
Definition of casework. : social work involving direct consideration of the problems, needs, and adjustments of the individual case (as a person or family)
Use case. A very simple use case diagram of a Wiki system. In software and systems engineering, a use case is a list of actions or event steps, typically defining the interactions between a role (known in the Unified Modeling Language as an actor) and a system, to achieve a goal. The actor can be a human or other external system.