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What to do if iTunes doesnât recognize your iPhone or iPad. If you ever sync your iPhone, iPod touch, or iPad with iTunes, then more than likely youâve experienced hiccups at some point in time where iTunes has been unable to find or recognize your device. You have it plugged in, but for whatever reason, it just doesnât show up in iTunes.
Answer: Apple's iTunes is the only program that allows you to sync and backup your iPhone. Therefore, it is a pretty major problem if the device does not show up in iTunes when you connect it to your computer. I recently experienced this issue with my own iPhone 4. hope the following advice will be helpful if your iPhone isn't showing up in iTunes. First, try the following troubleshooting steps: 1  First of all, make sure the iPhone is correctly connected to your computer.