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What to do if iTunes doesnât recognize your iPhone or iPad. If you ever sync your iPhone, iPod touch, or iPad with iTunes, then more than likely youâve experienced hiccups at some point in time where iTunes has been unable to find or recognize your device. You have it plugged in, but for whatever reason, it just doesnât show up in iTunes.
How to make iTunes (on a Windows PC) recognise an iPod, iPhone or iPad. If you've got a Windows computer and don't see the Apple device when you connect it to your computer, follow these steps: Turn off your Windows PC and your iOS device, and turn both back on again. Update iTunes on your Windows PC.