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What to do if iTunes doesnât recognize your iPhone or iPad. If you ever sync your iPhone, iPod touch, or iPad with iTunes, then more than likely youâve experienced hiccups at some point in time where iTunes has been unable to find or recognize your device. You have it plugged in, but for whatever reason, it just doesnât show up in iTunes.
If your iPhone, iPad or iPod won't connect to iTunes on your PC, try the steps below. Use these steps if your iPhone, iPad, or iPod doesn't appear under Devices in iTunes after you connect it to your Windows PC. When trying these steps, don't manually place the device into recovery mode.