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What to do if iTunes doesnât recognize your iPhone or iPad. If you ever sync your iPhone, iPod touch, or iPad with iTunes, then more than likely youâve experienced hiccups at some point in time where iTunes has been unable to find or recognize your device. You have it plugged in, but for whatever reason, it just doesnât show up in iTunes.
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch: 1  Time Zone might list another city in your time zone. 2  on your device's Summary page. 3  If you're connected to cellular data, larger items might not download.4  You might need to connect to Wi-Fi to download apps, videos, and podcasts.f you canât connect to the iTunes Store, you might see one of these alert messages:  1 Cannot connect to the iTunes Store. 2  An unknown error has occurred..  3 We could not complete your iTunes Store request. 4  The iTunes Store is temporarily unavailable.