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What to do if iTunes doesnât recognize your iPhone or iPad. If you ever sync your iPhone, iPod touch, or iPad with iTunes, then more than likely youâve experienced hiccups at some point in time where iTunes has been unable to find or recognize your device. You have it plugged in, but for whatever reason, it just doesnât show up in iTunes.
Solution 3: Check the location of your songs. Sometimes iTunes does not indicate which songs it cannot find until you select them. If iTunes can't locate songs in your library, iTunes won't transfer music to iPod touch or to your iPhone and iPad.