Mailing Address Springfield Clinic 1025 South 6th Street, P.O. Box 19248 Springfield, IL 62794-9248 217.528.7541 800.444.7541
Operational excellence (operations excellence as it sometimes is referred to) should be seen as the natural evolution of the existing operational improvement methodologies. Over the years many different techniques have been developed with the aim of improving operations.
A recent LinkedIn post,Operational Excellence is ...? asked group members to define operational excellence in three words. It was very interesting to see the variety of responses. A quick, non-scientific tally of responses shows that out of the first 125 responses, the top words included were: Customer (12 mentions)