Mailing Address Springfield Clinic 1025 South 6th Street, P.O. Box 19248 Springfield, IL 62794-9248 217.528.7541 800.444.7541
Operational excellence (operations excellence as it sometimes is referred to) should be seen as the natural evolution of the existing operational improvement methodologies. Over the years many different techniques have been developed with the aim of improving operations.
Process Excellence is improving the process which is value adding to the business, by eliminating the black cats. This is more to bring agility and standardization through customised solution both to internal customers and external customers. Process excellence is a part of Operational excellence. Although the tools, framework may be simillar. In smaller organisation, the process is linked to the Quality management systems and it is controlled. This control may be a single person.