COPD (chronic obstructive pulmonary disease) definition and facts. Chronic obstructive pulmonary disease (COPD) is a chronic condition in which there is a slow, progressive obstruction of airflow into or out of the lungs. The primary cause of chronic obstructive pulmonary disease is cigarette smoking and/or exposure to tobacco smoke.
â¢ Information about the complaints process should be available in a variety of forms of communication, formats and languages appropriate to the needs of the customer. â¢ Complaints and all supporting documents provided during acomplaint resolution or investigation process should be accepted in a number of different
The Consumer Complaint Study is a combination of two studies which provide informational data. 1  The primary study is the Justified Complaint Study (Composite Ratio) which ranks the insurance companies according to their justified complaint ratio. 2  The secondary study is the Company Performance and Comparison Data Study.