Ontario, one of the 13 provinces and territories of Canada, is in east-central Canada. It is Canada's most populous province accounting for nearly 40 percent of the country's population, and is the second-largest province in total area. Ontario is fourth-largest in total area when the territories of the Northwest Territories and Nunavut are included. It is home to the nation's capital city, Ottawa, and the nation's most populous city, Toronto. Ontario is bordered by the province of Manitoba to t
Cost per call is a call center metric calculated by dividing the total operational costs by the total number of calls for a given period of time.May the Data Be With You: Download Our Customer Data E-book.s SearchCRM.com's call center expert Lori Bocklund explains, cost per call metric can be understood in a number of ways: Cost per call is one of several key performance indicators contact centers today may use. It is certainly a measurement of efficiency, but can reflect other things as well.
Typically, costs for shared agents are between $.50 and $1 per minute. Call Centers Pros. Less expensive - Hiring a call center is typically less expensive than hiring a contact center. The service is more limited in scope and employees require less training. Call Centers Cons