Mailing Address Springfield Clinic 1025 South 6th Street, P.O. Box 19248 Springfield, IL 62794-9248 217.528.7541 800.444.7541
Operational excellence (operations excellence as it sometimes is referred to) should be seen as the natural evolution of the existing operational improvement methodologies. Over the years many different techniques have been developed with the aim of improving operations.
It is when each and every employee can see the flow of value to the customer, and fix that flow when it breaks down. Many companies drive operational excellence into their operations. Yet when asked exactly what it is, there is always hesitation. Answers such as It's about process quality (making perfect parts every time), or Applying lean tools everywhere to eliminate waste are common.