Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Dial 800-4MY-XBOX (800-469-9269) to reach Microsoft's Xbox support line any time between 6 a.m. to 10 p.m. Pacific Standard Time. Microsoft also has a toll-free text communication line for Xbox support at 866-740-9269.
Sony have the best customer service, when I had an Xbox 1 and it broke MS said I courier would contact me within the next few days to collect it for repair, when I had to contact Nintendo customer service I had to wait about 40 mins before they answered, when the recorded hold message said that the call would be answered in 5 mins it still took 10 ...