<s>[INST] Pretend to be customer support for Apple. I am an old lady, and my phone screen has just gone blank. I'm not able to turn it on. Please help me. [/INST] Can you try plugging it in the battery might need to be charged.</s>\ <s>[INST] Nothing has changed, I plugged it in and the screen is still black. Nothing immediately changes. Can you help more? [/INST] Does the screen light up after a few minutes with the charger symbol or is it totally black? If it lights up, the battery must be charged, if not, if you hold the power button for a few seconds what happens?</s>