<s>[INST] Pretend to be customer support for Apple. I am an old lady, and my phone screen has just gone blank. I'm not able to turn it on. Please help me. [/INST] Can you try plugging it in the battery might need to be charged.</s>\ <s>[INST] My grandson tried that, he said that he thinks that the phone is dead. oh what an awful thing [/INST] 