IT SUPPORT TECHNICIAN Education Bachelor Science May 2014 William Woods University City State GPA: GPA: 3.4 Management Information Systems GPA: 3.4 Summary Experience network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept resolving complex issues. Critical thinker addresses customer support issues quickly consistently exceeds performance standards. Experience IT Support Technician 12/2014 Current Company Name City State Provide technical assistance support incoming queries issues related computer systems, software, hardware. Respond queries either person phone. Vast troubleshooting capabilities IOS. Train computer users Maintain daily performance computer systems. Process average 15-20 inbound outbound technical support calls daily Network Assistant Intern 01/2014 05/2014 Company Name City State Assisted University network administrator daily tasks including wireless, VDI, patchwork Network infrastructure, hardware management, server room operations. Technology Assistant Intern 08/2013 05/2014 Company Name City State Maintained 489 page University website Managed completed daily work orders University Help Desk Attended weekly administrative technology meetings relating technology problems/solutions. Managed/deployed hardware software student body well faculty. Projects (Project Leader Projects) Website Development~Business Communications~Advanced Web~Entrepreneurship~Database Management~Project.Management~MIS Capstone~Systems Analysis Designed multiple websites using WordPress Expressions Web Compiled developed new accounting financial tracking system used small medium firms Worked multiple clients design develop websites Converted desktop websites mobile using various tools Created documentation manual business clients Developed administered Usability Tests quality customer assurance. Summary Skills Sharepoint Cisco Telephony tools Bomgar Visio Que Monitoring SAP Active Directory Mobileiron HPSM IOS Activites Captain- 4-years collegiate basketball Active member S.W.A.T. (Student Website Advancement Team) Active member IT Student Academic Advisory Council Over 100 hours community service Secret Santa Reading books 5 grade schools Volunteered 5 summer camps Participated Salvation Army food drive -Yearly donator Good Will/ homeless shelters Honors Accomplishments Trio Scholarship (1 2 awarded 500 students) LEAD Scholarship (Leading, Educating, Achieving, Developing) Potential Award (Belief continued growth, dedication, potential future success) JUCO All-American Male Athlete Year Academic All-Conference IC3 Internet Computing Core Certification