PRACTICE MANAGER Education Training Certificate Completion: Health Information Technology Coding Certificate Program Rowan College Burlington County － City State MA Administrative Management/Public Administration Administrative Management/Public Administration BA Social Science/Political Science Bowie State University Clarion University Pennsylvania － City State Social Science/Political Science Skill Highlights Professional Summary Strategic healthcare professional 10 years Operations Leadership: Medical Practice Management, Hospital Administration, Behavioral Health, Medicare Services Core Qualifications Patient Centered Quality Home Population Health Management Medicare Medicaid Services Regulatory Compliance Performance Quality Improvement Electronic Health Records Reimbursement Methodologies ICD-10-CM, ICD-10-PCS, HCPCS (CPT-4) Medical Terminology Anatomy Physiology Accountable Care Organization Revenue Cycle Meaningful Use Health, Disability, Life Insurance Physician Quality Reporting System Microsoft Office Suite, Lawson, IDX, EPIC, NextGen, DocuTap, Virtual Physician Assistant (VPA), Business Objects, Navinet, Medview, SAM, STATT, Press Ganey, Hyperion, Infoview, Patient Safety Net, SharePoint. Professional Affiliations American Health Information Management Association (AHIMA), 2014-current American Society Quality (ASQ), 2013-current American College Health Care Executives (ACHE), 2006-current. 2 Amoge Omeronye Professional Experience Practice Manager January 2016 Current Company Name － City State Manage administrative operations "patient centered medical home practice (PCMH) model quality safety, accessible services, coordinated, comprehensive care. Complete comply different payer quality reporting measures. Provide hands-on operational support employees optimal customer service. Revised, developed, restructured workflow continuous quality improvement desirable outcomes. Address patient complaints immediately service recovery. Investigate resolve charge discrepancies billing matters. Train, educate employees areas improvement, staff meetings, individual supervision, rounding. Employee professionalism engagement shown significant improvement. Ensure healthy safe environment care system facility maintenance. Educate employees organization's clinical policies procedures, healthcare regulations. Improved EHR documentation, including appropriate timely completion update care guidelines, patient communication, provider inbox provider approval queue (PAQ). Healthcare Operations Professional September 2012 January 2016 Company Name － City State Provide professional advice recommendations healthcare providers overcome challenging operational problems. Streamline complexities day-to-day operations drive short long-term financial growth. Assess workplace health, safety wellness processes employees work, physical factors support hinder productivity employee health. Initiate develop strategies agency-wide commitments, appropriate safety health training; development standardized policies procedures. Foster environment strong professional relationships thrive. Improve quality care continuous quality improvement activities. Train develop clinical staff, management, support staff current healthcare regulations requirements. Provide clients healthcare exchange-based products services. Educate enroll benefit recipients various Medicare Plans. Senior Practice Manager January 2008 July 2012 Company Name － State Managed day-to-day operations 3 practice locations gynecology, gynecologic surgery, obstetrics, maternal fetal medicine. Provided operational leadership 40 FTEs, including medical practitioners support staff. Successfully managed practice finances revenue cycle, including 50,000 annual RVUs $9M appropriate in-patient out-patient billing. Reduced billing errors 15%. Facilitated monthly financial meetings analyze detailed monthly financial reports. Provided root causes resolutions variances. Developed practice budgets, ended favorably 8.5% 3 consecutive years following inception position. Monitored maintained regulatory compliance requirements: staff onboarding, appointment credentialing, training, best practices, professional licenses certifications, continuous medical education (CME) credits, OSHA, HIPAA, PHI, CMS guidelines, labor laws, etc. Successfully led practice conversion IDX EPIC Ambulatory Practice Management (APM) Electronic Medical Records (EMR) systems. Developed implemented clinical improvement projects innovative programs; formed practice clinical effectiveness quality improvement (CEQI) team quality control improvement, risk management. Defined implemented innovative measurements performance standards improved practice efficiencies. Performed practice evaluations audits organizational regulatory compliance. Maintained patient customer focus, safe, friendly environment care. Partnered collaborated corporate clinical leadership, physicians mid-level practitioners. Increased staff motivation engagement individual staff supervision, on-site training, in-services, performance award system. Staff turnover all-time 2%, staff training educational compliance 97% -100%. Replaced costly temporary/agency hours, cost-effective skilled personnel. Monitored databases keep track practice inventory. Managed practice facilities, leases, vendor contracts. Program Administrator October 2005 July 2007 Company Name － State Provided operational leadership divisions Nephrology, Pulmonology, 6 satellite locations. Managed clinical team attending physicians, nurse practitioners, fellows, clinical administrative support staff. Maintained regulatory compliance, on-boarded new fellows, attending physicians, mid-level practitioners. Conducted operational audits, ensured readiness The Joint Commission reaccreditation, Department Health inspection. Provided on-site staff training development personnel. Mentored front-line leaders supervisors. Developed implemented new patient scheduling guidelines led improvements clinic flow, coordination care. This became standard Call Center, model managers. Developed department budgets, coordinated research grants. Implemented step-down inpatient program, freeing beds sick patients. Revised department policies procedures. Performed analysis address patient billing reconciliation, led improvement capturing resolving charge inefficiencies. Skills APM, administrative, administrative support, Streamline, Anatomy, agency, Behavioral Health, billing, budgets, Business Objects, Call Center, clinical leadership, CMS, contracts, conversion, CPT, clients, customer service, databases, Department Health, documentation, Electronic Health Records, Electronic Medical Records, staff training, facility maintenance, financial, financial reports, focus, grants, gynecology, Health Information Technology, Hyperion, ICD-10, inspection, Insurance, inventory, Lawson, Leadership, Regulatory Compliance, Medical Terminology, meetings, exchange, Microsoft Office Suite, 97, SharePoint, obstetrics, organizational, Patient Safety, personnel, Physiology, policies, Press, processes, Coding, Quality, Quality Improvement, quality control, reporting, research, risk management, safety, scheduling, staff supervision, Strategic, supervision, surgery, workflow