CONSULTANT Summary Accomplished Senior Business Systems Analyst 10 years business process, project management, technology experience fortune 500 companies. Recognized success driving projects highest level complexity, critical business value, corporate visibility. Highlights International Institute Business Analysis (IIBA) Certification August 2011 MCDST Certification Microsoft Certified Desktop Support Technician August 2007 Lean Six Sigma Certification May 2013 Demonstrated skills business systems analysis, project management, process analysis improvement, data analysis mining, inventory control, quality assurance Experience Consultant 06/2013 Current Company Name City State Trained internal personnel process awareness, execution, documented mission critical processes Analyzed business process workflows identified improvement opportunities Identified control gaps, determined root causes, ensured appropriate controls enhanced implemented Installed secured Cisco Netgear routers triaged internet connectivity issues POS systems Senior Business System Analyst 10/2011 05/2013 Company Name City State Served change case management liaison Cardinal Health's medical products pharmaceutical distribution stakeholders enterprise IT groups Provided SME guidance support business functional users existing prospective SAP-related business processes Provided business process analysis recommended workflow design solutions informed work teams process improvement re-engineering strategies Updated maintained documentation process improvements process performance Researched SAP CRM 3.0, CRM7.0 ECC6.0 system issues documented opportunities improvement Gathered business requirements business partners SAP CRM system enhancement business continuity purposes Documented UAT Plan large project worked UAT Team ensure acceptance criteria requirements included UAT task plan Tracked reported system user acceptance test errors management developers Uploaded maintained documents SharePoint knowledge base training purposes Managed SAP CRM6.0 CRM7.0 skill group, escalation rule changes, service profiles, BP profile categorization schema changes maintenance enhancement Analyzed business data applied analytical tools interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, slice dice Ensured testing activities enabled applications meet business requirements systems goals Lead discussions development business teams capture business requirements, stories, use cases, business flows acceptance criteria Senior Lead Consultant Manager 02/2011 10/2011 Company Name City State Provided MS Office 2010 Windows 7 deployment consulting support package installation support application patch updates via SMS enterprise deployment tools Managed team responsible analysis, definition, specification, development, testing, documentation, installation new existing applications Led maximized e-commerce sales achieved goals customer satisfaction levels Analyzed monitored sales revenue generation website traffic Ensured successful launch, implementation operations website Provided packaging scripting applications via distributed desktops laptops across large, distributed enterprise environment Provided Tier II III support escalated issues, troubleshooting, documented failed deployments Worked cross functional teams internally IT business end-users IT Technician Business Analyst 08/2010 12/2010 Company Name City State Facilitated conducted (JAD) Joint Application Design Sessions determine business requirements bringing stakeholders IT Team common platform Provided detailed mapping current future state process workflows Created reports using SQL Server reporting services Identified prioritized process system improvements designed reduce costs increase productivity Coordinated researched detailed definition mathematical models Demand forecast Optimization models Replaced current backup/recovery system enterprise solution provide reliable data backup/recovery solution meet enterprise SLA requirements Documented use-case scenarios what-if scenarios mark process Worked Quality Assurance Team create execute Unit, System, User Acceptance Plan test case scenarios IS Application Support Business Analyst 04/2010 07/2010 Company Name City State Analyzed current state process Promotion Item Forecasting identified opportunities improvement Organized information system policies procedures meet audit requirements Prepared statistical sections protocols, statistical analysis plans, programming specifications phases study design Developed Managed Care financial goals specific hospital's unique services, costs market demographics Developed maintained professional business relationships medical staff, Chambers Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer Infosphere DataStage Director developing jobs view log files execution errors Implementation knowledge HIPAA code sets, ICD-9 ICD-10 coding Defined ICD-9 ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted surgeons, doctors nurses regarding equipment app crashes OR Collaborated regulatory, clinical, quality assurance, bio-analytical, programmers data managers monitoring on-going clinical trials, including database locks un-blinding Collaborated business units assess impact business requirements reach consensus alternative solutions necessary maintain consistent flexible architecture Organized participated Scrum meetings team members Project Manager Business Analyst 03/2008 06/2009 Company Name City State Served project manager role ensure key responsibilities carried accordance defined expectations Ensured project deliverables met defined expectations completed within baseline time scales budget Certified Safety, Health Environmental standards achieved required statutory regulatory conditions met Provided regular timely reporting project progress sponsors stakeholders Proactively managed project issues risks, mitigating necessary Managed changes project without unduly affecting stated objectives benefits Established Scrum project management process assisted team meet sprint story goals. Served business analyst role identify opportunities system enhancements assist planning implementation Facilitated relationships third party vendors, carriers, affiliates meet improve SLA time-lines licensing process Partnered procurement team identify assets risks assets (risk assessment) Liaison ensure contract requests moved process timely manner Monitored batch processing made corrective actions required Reviewed business requirements, system functional requirements, developed systems specifications Assisted customers establishing methods trade files partner using Cyclone SFTP AS2 performed testing every installation Triaged customer issues regarding FTP, trading files, connection error issues, including EDI Transaction Sets Business Analyst Project Manager 02/2006 02/2008 Company Name City State Established managed demand management program technology organization improved optimization use IT resources Provided SME guidance compliance issues requirements testing phases Established enterprise-wide governance structure technology demand management program enabled effective decision-making management IT stages planning, delivery, operations Responsible running data profiling reports developing reports using SQL DataStage Worked phases data warehouse development Product Lifecycle Management, including gathering requirements testing, implementation, support Collaborated management changing requirements business processes order disseminate data four different development teams (both internal external) identified potential risks on-going basis Led feed-back sessions stakeholders solidify business requirements gain management approval prior design phase project Business Analyst 11/2004 12/2005 Company Name City State Provided underwriting experience interpret requirements business user community order accurately develop OOMC's first automated production underwriting (AUDS) engine Worked closely project sponsor build 500 test cases facilitate vendor proof concept (ILOG/France) prior vendor selection contractual engagement Selected work hand-in-hand pricing manager documenting Enterprise Pricing Requirements creating AUDS message table Ensured testing activities enabled applications meet business requirements systems goals participated user acceptance testing prior Go Live date Warehouse Dock Specialist Trainer 01/2000 01/2004 Company Name City State Unloaded loaded trailers freight ensured necessary paperwork attached shipment freight Dispatched loaded freight trucks yard delivery Trained new dock workers proper handling freight forklift driving Ensured OSHA regulations enforced continuous basis Education Bachelor Science Network Communication Management 2005 DeVry University City State USA Skills Demonstrated, Hands-On Experience in: Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, Project Management Lifecycle.