INFORMATION TECHNOLOGY TECHNICIAN I Summary Versatile Systems Administrator possessing superior troubleshooting skills networking issues, end user problems, network security. Experienced server management, systems analysis, offering in-depth understanding IT infrastructure areas. Detail-oriented, independent, focused taking systematic approach solving complex problems. Demonstrated exceptional technical knowledge skills working various teams achieve shared goals objectives. Highlights Active Directory Group Policy Objects PowerShell VBScript Microsoft Exchange VMWare experience New technology product research Office 365 Azure Storage management Enterprise backup management Disaster recovery Experience Information Technology Technician I Aug 2007 Current Company Name － City State Migrating managing user accounts Microsoft Office 365 Exchange Online. Creating managing virtual machines systems domain controllers Active Directory Federation Services (ADFS) Microsoft Windows Azure (IaaS). Creating managing storage Microsoft Windows Azure (IaaS). Installing configuring StorSimple iSCSI cloud array (STaaS/BaaS). Installing, configuring, testing Twinstrata iSCSI cloud array (STaaS/BaaS). Collaborating project plan Office 365 migration. Developing detailed specifications Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, work flow documentation. Received training MVC 4 Visual Studio using .Net Framework 4/4.5 develop application using HTML5 CSS3. Installing, configuring, supporting Linux machines open Wi-Fi network project. Compiling generating statistical information concerning wireless network traffic using Cacti. Configuring wireless LAN router networking security access. Installing configuring wireless certificates. Developing detailed specifications acquisition Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, work flow documentation. Reviewing, evaluating, analyzing departmental policies, guidelines, procedures, standards management staff. Developing test scripts acceptance, unit, system testing Hyperion Phase 1 MiamiBiz Phase 2. Developing Quality Assurance testing plan Hyperion Phase 1 MiamiBiz Phase 2. Debugging logging errors Hyperion MiamiBiz using Team Foundation Server (TFS). Participated various phases project life cycle as: determining requirements, design conceptualization, testing, implementation, deployment, release Hyperion MiamiBiz projects. Collaborating project plans Hyperion MiamiBiz. Preparing presentations documentation demonstrate Hyperion MiamiBiz functionality design. Monitoring network traffic, compiling generating statistical information using Solar Winds. Collaborating Disaster Recovery plan procedures. Researching, evaluating, recommending new hardware new software. Communicating defining systems design requirements new existing systems applications. Researching, evaluating, recommending, testing, implementing third party software/utilities. Planning designing network infrastructure changes – adding/removing servers, appliances, network logical flow. Reviewing, evaluating, analyzing existing system application viability management staff. Administering maintaining shares file servers. Reviewing server logs troubleshoot issues. Scheduling applying hot fixes security patches server infrastructure includes operating system application software. Reviewing systems reporting SCCM (System Center Configuration Manager). Resolving service requests escalated Help Desk technicians. Troubleshooting analyzing system problems root cause analysis. Giving participating training education programs explain upgrades end users. Migrating users' documents local computer storage shares file servers. Configuring, supporting, maintaining file shares using Distributed File System (DFS) Managing, implementing, testing Enterprise backup infrastructure systems Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, VRanger backup servers. Managing, configuring, supporting DataDomain storage. Configuring supporting Microsoft Windows Server 2003, 2008, 2012. Installing, configuring, supporting Microsoft Windows 7, Windows 8, Microsoft Office 2007, 2010, 2013. Installing, configuring, supporting McAfee anti-virus software servers. Migrating Exchange infrastructure Exchange 2003 Exchange 2007 Exchange 2007 Exchange 2010. Supporting servers virtualization infrastructure using VMware vSphere. Installing, configuring, testing Veeam virtual machine backup software Virtual Desktop Infrastructure (VDI). Reviewing systems reporting System Center Configuration Manager (SCCM). Administering maintaining Symantec Enterprise Vault servers. Managing Active Directory Domain Controllers (DCs). Creating maintaining Group Policy Objects (GPOs) Microsoft Active Directory. Configuring supporting Microsoft Exchange Active Sync devices Apple iOS Android mobile operating systems. Configuring supporting Blackberry devices Blackberry Enterprise Server receive Exchange email. Developing, testing, designing, implementing application scripts using languages command batch files, Visual Basic Script, PowerShell. Creating policies procedural documentation. Information Services Liaison, T Aug 2005 Aug 2007 Company Name － City State Troubleshooting hardware software problems telephone remote PC administration software. Installing, configuring, supporting McAfee anti-virus software desktops. Installing, configuring, supporting BBars computer backup software. Developing maintaining websites servers running Microsoft SharePoint Server Internet Information Services (IIS). Supporting Systems Management Server (SMS) Troubleshooting LAN, WAN, Internet, Intranet network security access. Troubleshooting network connectivity issues related TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security Acceleration (ISA) proxy server, VPN. Troubleshooting web application/page issues, client browsers, related software. Administering maintaining end user accounts, permissions, access rights Microsoft Active Directory. Administering maintaining NTFS security permissions file servers. Installing, configuring, maintaining hardware as: servers, workstations, laptops, printers, scanners Windows Enterprise environment. Installing, configuring, supporting printers print servers. Installing, configuring, supporting Microsoft Windows Server 2000 2003, Microsoft Windows XP Windows Vista, Microsoft Office XP, 2003, 2007. Education Bachelor Science Information Technology 2005 Florida International Univeristy － City State United States Coursework Programming, Web Administration, Network Administration, Database Administration, Systems Administration – Linux Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL Certifications CompTIA Network+ 2014 Skills Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.