LIBRARY EDUCATIONAL AIDE Summary To obtain administrative assistant position I apply 10 years customer service, gift multitasking, professional experience provide team high quality consistent supportive experience. Highlights Competent reliable professional, committed top quality work Organized multitasking person Resourceful solving problems, maximizing resources, leading, delegating negotiating Collaborate easily co-workers work well independently Possess excellent communication inter-personal skills Perform effectively despite sudden deadlines changing priorities Proven ability identify, analyze, solve problems Highly reliable self-starter; counted complete assignments manage projects Planner, sets goals, meets deadlines Experienced customer relations Self-motivated; able learn initiative Excellent record dependability reliability Versatile multi-skilled person Relates easily levels co-workers customers Excellent verbal written communication skills 10 years' experience working customer service industry Entrepreneur skills; forward thinker, always trying improve things determine functionality Hard worker, quick learner, ability assume responsibility Work well pressure part team Responsible, resourceful, able implement change policies Efficient, supportive flexible Ability work fast-paced, intense environment smoothly A visionary creative person Meticulous worker; attentive quality detail oriented Able willing assist co-workers, supervisors, clients cooperative manner Committed providing total quality work Dependable employee common sense variety skills Work well pressure meet deadlines Work cooperatively wide range personalities Proven ability gain customer's confidence trust Experience Library Educational Aide August 2015 Current Company Name － City State Green Valley Elementary North Ridge Elementary Teaches students locate media library, empowers students responsible individual library needs Checks library accounts staff, parents, students Organizes books, keeps clean workspace process daily shelving needs library Assist individual needs entire school. Office Manager/ Program Director April 2014 Current Company Name － City State The dojo I work sold new owners 2015; I stayed board new owners improved many areas business. The biggest improvements I made things save money. The martial arts school I work used website charged $300 month information needed therefore waste money. I came house system. I identified information (tuition, attendance, rank, student's info etc.) needed daily basis, get information quickly. I simply used excel program, came sheet class modify easy use anyone. We access information need quickly timely; without paying website. We paying lot internet phone. I called around verified price contract commercial account. I able negotiate great price bundle services. We sell lot merchandise martial arts gym. I set new whole sale accounts; equipment uniform needs. I researched pricing equipment, uniforms office needs (ink, paper, paper towels) modified suppliers. I able establish new relationships new pricing. The dojo relocated 2016. When took new space; I planned everything. The bathroom remodel I came complete redesign ,some construction, I actually myself. I handled every aspect moving one location new location. In time limit 14 days, moved opened doors new location; Christmas/New Year Holiday. Since working ATA, I revised way communicate students parents. I updated facebook web page, came monthly newsletter, put place announcement board, update webpage bi-weekly. I planned executed new rank testings, tournaments, birthday parties, planned company events entire year advance. I increased customer satisfaction supported customers areas conflict resolution tuition issues, problem solved cancel hold policy, resolved turnaround time merchandise orders, clarified rules equipment requirements writing revamped leadership program. I manage new student recruitment, marketing needs, student registration, community outreach, parent communications, staff management, ordering supplies, bookkeeping, upgrade selling, receiving payments Improved family parent relations school. I created implemented new schedule, new calendar events, worked closely owners design publish company's website Handles record keeping (testing, contracts, tuition payments, inventory). Children's Ministry September 2009 May 2013 Company Name － City State Created warm welcoming environment children, staff parents. Helped maintained employees volunteer's schedule. Lead worship time, small group discussions, children's activities. Sales Associate June 2007 November 2009 Company Name － City State Increased sales productivity, well as, guest service utilizing different methods communications. Established organized system daily needs answering emails, fax phone calls. Learned essential business management skills learning complex computer system handling site visits clients customers. Team Lead Specialist October 2004 December 2006 Company Name － City State Managed electronics department handled exchanges, returns, purchases, customer service, complaints, building displays, inventory managing back stock. Managed team employees peak off-peak seasons included training. Education English Journalism 2004 University Of New Mexico － City State English Journalism General 2000 New Mexico State University － City State General High School Diploma 2000 Mayfield High School － City State Educational Aide Certification 2015 Skills computer knowledge, conflict resolution, contracts, clients, customer satisfaction, customer service, electronics, Email, fax, ink, inventory, leadership, management skills, managing, marketing, access, excel, money, office, power point, publisher, word, newsletter, peak, pricing, receiving, record keeping, recruitment, selling, sales, staff management, phone skills, phone, upgrade, website, web page