HR GENERALIST Professional Summary 9 years experience Human Resources, benefit administration, employees relations, recruitment on-boarding, training development, payroll administration (11 years' experience), customer relations (18 years' experience), retail management (9 years' experience). I developed workplace policies procedures well implementation training policies procedures. I developed training programs variety different topics, recruitment on-boarding sexual harassment. I demonstrated skills solving problems, leading teams managing staff. Proficient payroll administration policies procedures, able analyze, interpret implement relevant laws regulations. Strong work ethic, ability forge working relationships foster level trust among employees maintaining neutrality confidentiality within workplace. Able manage office workload, prepare correspondence, maintain records coordinate events. I excellent interpersonal verbal communication skills, I able lead change build trust. Core Qualifications Benefits Administration (10+ years), Employee Relations (10+ years), Human Resources (9 years), Payroll 9 years), Training Development (10+ years), Recruitment (5 years) LINKS http://beknown.com/kelly-simard https://www.linkedin.com/pub/kelly-simard/2b/523/3 Intermediate knowledge Microsoft office programs, Word, Outlook, Excel Powerpoint, Prezi, Tableau. Knowledge various different payroll programs, Core, Core Advanced, Paychoice, Paychoice Online, Encore, Encore Online, ADI Time, Ultipro Other systems utilized, Hire Centric, Onboarding Hire Centric, Auto-Bene, Taleo Successfactors. Experience 11/2015 Current HR Generalist Company Name － City State Provides Human Resources support various locations. Produces new hire termination packages, processes new hires, terminations employee changes HRIS. Manages plant Human Resources personnel Union Non-union Environments US, Canada Mexico relating payroll, benefits employee issues. Acts liaison plant Human Resources personnel benefit vendors employee benefit issues. Responsible processing employee short term disability, FMLA, Workers Comp. claims. This includes: processing weekly reports plants, assisting employees/plants filing process, monitoring claims, monitoring employee benefits leave, processing long-term claims. Responsible recruiting process new hires. Responsible job ads/postings, candidate selection, interviewing, processing job offers new hires. Enters data HRIS new hires, terminations, benefits, employee changes, onto benefit vendor systems needed. Backup assist processing various bi-weekly payrolls provide guidance regarding payroll issues. Maintains annual Random Drug Screening Program. Performs background checks MVR's applicable personnel. Administers Employee Recognition Programs. Prepares monthly and/or quarterly Headcount Turnover reports. Responsible annual Open Enrollment process. Responsible invoicing HR related Vendors. Performs Human Resource Generalist duties projects directed management. 09/2014 06/2015 HR Generalist Company Name － City State Provide day-to-day human resources support approximately 150 employees Massachusetts, 15 remotely various states 6 Canada Answer employee questions regarding benefits workplace issues Coordinate full cycle Recruiting process including: responds employment inquires, coordinates postings advertising positions, screens resumes, conducts phone screens schedules coordinates interviews, checks references, makes offers assists on-boarding new employees. Run weekly semi-monthly payrolls Design conduct company training programs including HR related systems, Leadership Development Manager training. Monitors reports effectiveness employees orientation period career development. Administer track leave programs company including FMLA, STD LTD. Help develop administer Company personnel policies Work management variety issues concerning employee separations, disciplinary actions, organizational transactions Administer employee benefit programs manage annual open enrollment process Prepare annual Affirmative Action plan ensure compliance OFCCP federal contractor obligations. 03/2012 09/2014 Client Care Payroll Specialist Company Name － City State Provide range customer services client staff support payroll reporting. Respond client requests provide information pertaining HR policies procedures, additional products services, taxation payroll inquiries. Resolve conflicts problems promptly courteously tact respect. Provide guidance time leave record maintenance, applying relevant rules, regulations instructions. Support report preparation, audits, training information distribution. A key member Employee engagement committee, creates executes various events keep employee morale up. Creator, writer distributor office monthly newsletter. Good understanding welfare plan provisions ERISA, COBRA, FMLA, ADA, Section 125, Worker's Compensation plans. For clients utilizing Benefits packages, provided benefit administration also provided Benefit training annual basis. 07/2011 03/2012 Office Manager, Marketing Assistant Customer Relations Administrator Company Name － City State Assisted development marketing materials product brochures website information startup company. Handled incoming inquiries orders via customer service division. Created Customer Service Surveys tracking system. Managed budgeting Marketing, Operations Customer Service departments also managed invoicing, accounts receivable accounts payable. Developed tracking system credits debits within individual departmental budgets. Answered incoming calls company assisted direction visit preparation guests. Oversaw day day activities office ordered office supplies, well tracking inventory. 03/2008 07/2011 Customer Support Representative Company Name － City State Performed wide range administrative support duties support efficient call center operations. Head departmental activity committee. 08/2004 10/2007 Senior Payroll Support Specialist Company Name － City State Developed administered payroll trainings various topics fringe benefits year end help. Assisted training development new employees. Created filed Amended Tax Returns. Maintained client confidentiality assisted clients maintaining personnel records. Trained employees clientele depth rules regulations payroll administration. Built customer rapport trust professional courteous communications. Became first line contact employees clientele payroll questions and/or problems. Managed client list 300 clients training become Senior Payroll specialist. Good understanding welfare plan provisions ERISA, COBRA, FMLA, ADA, Section 125, Worker's Compensation plans. For clients utilizing Benefits packages, provided benefit administration also provided Benefit training annual basis. Education May 2015 Masters Science Human Resources Management New England College Business Finance Human Resources Management June 2012 Bachelor's Business Administration New England College Business Finance Business Administration Skills accounts payable, accounts receivable, ADA, administrative support, ads, advertising, Backup, Benefits, Benefits Administration, brochures, budgeting, budgets, bi, call center, com, clientele, client, clients, customer services, Customer Service, direction, Employee Relations, filing, HRIS, http, Human Resource, Human Resources, HR, inventory, invoicing, Leadership Skills, Leadership Development, Marketing, marketing materials, Excel, Microsoft office programs, office, Outlook, Powerpoint, Word, Monitors, newsletter, organizational, Payroll, personnel, policies, processes, rapport, Recruiting, Recruitment, reporting, supervisory, Surveys, Tableau, Tax Returns, phone, training programs, website, writer Additional Information Authorized work US employer