SENIOR DIRECTOR, INFORMATION TECHNOLOGY Executive Profile A distinguish Director Information technology expertise diverse range industries within multiple industries settings globally. Demonstrated success Network design management, Enterprise Resource Planning implementation management, Cloud Technologies Internet Technologies. Well Organized, results oriented individual proven ability implement standards, processes procedures improve business functionality. Solid management skills, capable building, leading motivating individuals maximize productivity forming cohesive team environments. Exceptional communicator focused building strong client relationships. Skill Highlights Small business development Project management Leadership/communication skills Business operations organization Client account management Negotiations expert Budgeting expertise Employee relations Self-motivated Collaborative Decisive Enterprise platforms Forecasting specialist Knowledge Product Lifecycle Management (PLM) Hardware software upgrade planning Product requirements documentation Self-directed Scrum methodology Performance criteria tracking Core Accomplishments Saved 10 million amortized 3 years using cloud technologies instead buying new infrastructure hardware upgrade infrastructure Weston Educational Group. ​ Directed implementation new Student Information System Customer Relations Management system 2 colleges. Both projects completed on-time budget. Increased core system availability 99.999 developing standards architectural governance implementing best practices. Led successful implementation integration acquired college Weston Educational Group. Project completed month ahead schedule budget. Reduced incidence IT issues 50 globally using visualization tools Tableau DOMO identify trends support tickets resulted training address root causes. Operations Management: Managed technologies 10 campuses spread Florida California Weston Educational Group These technologies used students, faculty, campus administration corporate office staff executives. I oversaw day day operations Information Technology department Weston Educational Group. Staff Development: At Weston, restructured team smaller flexible team used outsourced resources specialized functions. This resulted 60% reduction payroll expense At American Career College West Coast University, I mentored coached employees resulting staff turnover also recognized one best Business Analyst team Campus Management Corporation implemented sites globally. At BatchMaster Software, I launched new consultant group implement manufacturing based ERP system using rapid implementation module I devised. This increased successful implementation 80% reduced implementation time 4 weeks. At BatchMaster Software, I also implemented support team India provided post implementation support based new policies procedures I created. Customer satisfaction increased 75%. I voted employee year 2010 thousand employees outstanding contributions going beyond. Presented industry conferences every year starting 2012 integrated solutions automations tools help improve efficiency data integrity. Professional Experience 02/2015 11/2016 Senior Director, Information Technology Company Name － City State Weston Educational Group Inc, private post-secondary institution focused Allied Health Personal Wellness sector. It 3 major brands campuses spread Florida California. As Senior Director, I oversaw day day operations aspects technology. This included student faculty portal needed support 24/7, Student Information System (SIS) used manage aspects student matriculation lead, financial aid academics, student services career services. ​ Spearheaded phone system migration cloud resulting 99.999 uptime phone system. It also reduced maintenance cost comes outdated system $0 allowed us manage system remotely. Accountable Information Technology (IT) including overall customer satisfaction. Managed team 6 IT professionals. I restructured department reduced team 6 generalized IT personal outsourced functions required specialized functions. This reduced payroll expense 60%. Spearheaded cross-functional initiative achieve smooth integration Missouri College acquired Weston Education Group Strengthened company's business leading implementation industry leading SIS management campuses CRM admissions. Negotiated new contracts vendors reduce prices much 28%. Developed launched regular training sessions help associates common reported issues. Used DOMO visualize trends support cases developed training materials common reported issues. Instituted new web based support ticketing system allowed students, faculty staff members generate tickets requesting help. Prior system staff members could generate support tickets internal system. The new system rules incorporated auto routed tickets based characteristics selected. Recommended implemented enterprise applications onto cloud. This saved organization $10 million amortized 3 years upgraded infrastructure in-house accommodate new enterprise applications. Launched migration staff faculty Office 365 (Microsoft's cloud version office) migrating students. This enabled every user access latest version complete Office suite One-drive individual file storage. From system point view, enterprise access latest versions systems Microsoft plus infinite access Microsoft resources support infrastructure. 07/2009 02/2015 Senior Manager, Student Information System Company Name － City State American Career College West Coast University private post-secondary institution trains students Allied Health sector annual revenue $300 million. Oversaw Student Information System brands student portal, faculty portal several integrations systems CRM system internal applications developed SharePoint platform. ​ ​Hired managed team Business Analysts support engineers support Student Information System (SIS). ​ Developed business processes Service Level Agreements used business analysts support engineers. ​ Oversaw off-shore development team India develop innovative solutions SharePoint platform integrated SIS means adding automation enhance productivity data validation. ​ Managed relationships vendors associated student information system. ​ Started organization IT Manager led team stabilize environment. ​ Collaborated HR department develop on-board training systems. This increased ROI new associated day 1 reduced number support tickets new associates. ​ I key member process planning moving small server room AT&T collocated datacenter. ​ I advised development relocation two West Coast campuses. 01/2005 08/2009 President Company Name － City State Aldreteem Inc created support small mid-sized organizations wanted implement Enterprise Resource Planning systems resources manage system in-house. Accountable entire business including overall customer satisfaction profitability. Created new revenue streams partnering ERP vendors expertise deploy solutions Sage, SAP, Great Plains Epicor. Generated new business signing national agreement leading national hospitality company manage ERP system provide auxiliary IT services. Strengthened company's business leading implementation projects. 03/2001 12/2004 Director, Client Services Company Name － City State BatchMaster Software Inc develops Enterprise Resource Planning system process manufacturing industries integrated Sage Platinum, SAP Business One Microsoft Great Plains. Prior joining eWorkPlace, solution deployed network resellers implementation primary support. I created new revenue streams parties creating Client Services group resellers focused client relationships sales. They could resell services. ​ Increased revenue 60% creation client services department. The department performed implementations support. Created Rapid implementation process reduced implementation months 4 weeks. Strengthened company's business initiating leading development relationship SAP. Spearheaded implementation off-shore support team support customers post implementation. Customers found team helpful upgrades update well phone support software maintenance renewal increased 80%. Created spearheaded customer satisfaction survey resulting 45 increase customer satisfaction resulted customers renewing yearly software maintenance increased revenue. Education 2010 Business Administration Walden University － City State USA 3.85 GPA Minor Leadership Bachelor Science Information Business Systems Technology University Essex － City State UK Member world famous Essex University Afro-Carib Club Played soccer University Skills Enterprise Resource Planning Systems Education Software: Campus Nexus Student, Student Faculty portal Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms Manufacturing Systems: BatchMaster Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, Enterprise BackOffice Systems Microsoft Server Microsoft SQL server Microsoft Exchange Microsoft SharePoint Linux Storage Area Network Active Directory Microsoft Terminal Services Microsoft Remote desktop Services Citrix Network Devices Monitoring Tools Juniper switches, routers firewalls Netgear switches, routers firewalls CISCO switches, routers firewalls Solarwinds network monitoring tools Sophos Unified Threat Management IDERA SQL Management WebSense Virtual System VMWare HyperV Cloud based phone systems Cloud based storage backup Cloud Technologies Amazon Web Services Microsoft Azure O365 Miscellaneous Applications Desktop Applications Microsoft Office suite Sophos Anti-Virus Sophos Mobile Device Management DeepFreeze Desktop management