NIGHT SERVICE REPRESENTATIVE Summary Personable, responsible professional 3 years retail customer service dedicated maintaining customer satisfaction contribute company success. Results-driven proven ability establish rapport clients. Looking advance skills customer service, sales marketing, human relations, gain business experience opportunities. Personal skills qualities include punctuality, taking initiative, joyful positive attitude, commendable finances. Skills billings, first aid, take messages Languages Fluent English Spanish Experience Night Service Representative 08/2017 09/2017 Company Name City State Responsible member check in/customer service. Handled member service issues lost found items, new membership cards, change of. address, EFT setup change, questions regarding billings payments. Answered incoming inquiries obtained appropriate information. direct/transfer calls take messages. Kept front desk area lobby clean, clutter free, organized. Did inventory front desk supplies. including first aid kits, reported Operations Manager supplies low. Account Manager 03/2016 10/2016 Company Name City State Obtained client information answering telephone calls, interviewing clients, verifying information. Determined eligibility comparing client information requirements. Established policies entering client information confirming pricing. Informed clients explaining procedures, answering questions, providing information. Maintained communication equipment reporting problems. Maintained improved quality results adhering standards guidelines recommending improved procedures. Updated job knowledge studying new product descriptions participating educational opportunities. Sales Counselor 01/2014 08/2017 Company Name City State Generated leads outside in-club marketing. Called prospective leads schedule guest workouts appointments tours. Performed tours prospects built value resulted memberships. Assisted maintenance facility equipment. Cleansed upheld appliances. Friendly timely interaction guests team members, suggestive selling, answering questions. Handled member service issues lost found items, new membership cards, change address, EFT setup change, questions regarding billings payments. Answered incoming inquiries obtained appropriate information direct/transfer calls take messages. Education Training Graduate 2014 Western High School City State Tallahassee Community College City State