PATIENT SERVICE REPRESENTATIVE Summary Seeking position using strong organizational skills, superb communication skills interest management position reputed organization rewards loyalty, hard work, dependability positive results team environment. Skills Maintains strict confidentiality Knowledge HMOs, Medicare Medi-Cal Medical Manager Software Electronic Medical Record (EMR) software HIPAA compliance Patient-focused care Strong work ethic Team player positive attitude Proven patience self-discipline Personal professional integrity Relationship team building Staff training development Effectively influences others Critical thinking proficiency Cultural awareness sensitivity Experience Patient Service Representative 03/2015 Current Company Name City State Trained new hires in-house staff members evaluation, data collection, analysis reporting strategies. Oversaw data queries made sure rectified efficient manner. Answered phone calls, emails, letters faxes efficiently provided accurate information responses. Guided handled 16 -employees including assistants; HR assistant (hiring employees assisting appraisals performance corrective action) responsible arrangement, resolving employee discrepancies Ability handle high volume inbound outbound calls, concluded nature calls.As well assisted callers proper Physician. Successfully organized appointments Physicians Patients, responsible typing reports, memos correspondence well established accuracy, consistent, detail-oriented capacity carry higher responsibility. Proficient Windows, Word, Excel, Access, PowerPoint, ect. Efficient registration patients, verifying patient Demographics entering data verifying patients insurance, scheduling patients via IDX, scan patient documents. Sending messages pediatric, adult, specialty physicians Clinicare. Paging Physicians Perfect Serve. Knowledge Medical Terminology Health Care related Training. Capable managing multiple tasks emphasis retaining quality standards. Ability quickly assess prioritize projects office tasks. Proficient evaluating problems quickly devising practical solutions. Handle cash, receipts ,and tracked cash withdrawals. Human Resource Assistant, Supervisor/Call cneter Supervisor 12/2011 03/2015 Company Name City State Properly directed inbound calls phone queues improve call flow. Facilitated information flow customer service, account management operations, quality assurance, training payroll departments guarantee call center objectives met. Led team customer service representatives increase service center profitability. Assisted development call center's operations, quality training processes. Selected interviewed candidates available positions. Conducted telephone onsite exit interviews employees. Worked closely HR business partners facilitate year-end talent reviews articulate team strengths. Helped training development staff aspects training coordination. Assisted customer service inbound outbound calls regarding HR inquiries. Created social media initiatives new employee search strategies. Drafted department-specific employee announcements. Partnered IT department create streamlined onboarding process new hires. Salon Manager/ Receptionist 01/1999 01/2011 Company Name City State Created repeat business developing long-term relationships regular customers. Enforced safety procedures accordance facility policies government regulations. Accountable staff development, budgeting supply ordering. Worked closely Salon team produce repeat clientel Re-designed every business form, containing time inventory sheets appointment calendars increase clarity effectiveness. Increased product sales 53% within first quarters Salon Manager. Developed productivity management arranging bi-monthly meetings talk accomplishments, matters room enhancement Resolved guest complaints. Customer Service Sales Associate 01/1996 01/1999 Company Name City State Fielded average 150 customer service calls per day. Recommended helped customers select merchandise based needs. Exchanged returned merchandise customers quickly efficiently. Confirmed appropriate changes made resolve customers' problems. Exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction. Extended customer subscriptions, offering discounts promotions ensure high customer retention rates. Informed customers sales promotions friendly engaging manner. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Trained new employees company customer service policies service level standards. Education Training Bachelors Arts 2011 Harrington College Design Skills Patient-focused care Excellent interpersonal skills Compassionate trustworthy caregiver Time management Detail-oriented Effectively interacts patients families. Medical terminology Charting record keeping