SALES Professional Summary I want challenging occupation I allow innovations expand experience immensely. Motivated customer service specialist 5 years retail experience fast-paced, team-based environment. Expertise delivering support services resolving customer complaints. Friendly hard working associate ready give I have. Skills Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Proficient cash management Strategic sales knowledge Cash flow management Multi-line phone talent Team player Reliable Goal-oriented Decisive Fluent English Fluent Spanish Calm pressure Analytical thinker PowerPoint presentations Excellent interpersonal skills Natural leader Composed Crisis communication Superior verbal written communication skills Flexible schedule Computer-savvy Organized Work History Sales 08/2014 Current Company Name – City Described product customers accurately explained details care merchandise. Earned management trust serving key holder, responsibly opening closing store. Politely assisted customers person via telephone. Communicated vendors regarding back order availability, future inventory special orders. Effectively communicated supported sales, marketing administrative teams daily basis. Answered product questions up-to-date knowledge sales store promotions. Scheduled weekly inventory pickups deliveries vendors. Set explained new membership contracts. Overnight Cashier 02/2014 09/2014 Company Name – City State Maintained cleanliness presentation stock room production floor. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Investigated resolved customer inquiries complaints timely empathetic manner. Scored top 10% employees successful resolution issues Restocked inventory ever month reviewed cash operation data verify proper replenishment. Folded arranged garments attractive displays. Learned, referenced applied product knowledge information. Seasonal Overnight Stocking 10/2013 01/2014 Company Name – City State Loaded truck properly secured items prevent damage transportation. Demonstrated use care merchandise. Helped customers questions, problems complaints person via telephone. Stocked shelves supplies organized displays. Organized store merchandise racks size, style color. Led merchandise selection, pricing, planning marketing. Rotated manufacturer products needed. Removed damaged, out-of-code, not-in-set discontinued items displays. Loaded unloaded merchandise using ladder pallet jack. Partnered sales representatives managers coordinate delivery merchandising schedule. Customer Service Representative 06/2013 06/2014 Company Name – City State Answered average 200 calls per day addressing customer inquiries, solving problems providing new information. Earned management trust serving key holder, responsibly opening closing theater. Politely assisted customers person via telephone. Assisted customers food selection, inquiries order customization requests. Developed reputation efficient service provider high levels accuracy. Designed displays make theater experience interactive, engaging reassuring. Education Associate Arts Current Miami Dade College City State 3.0 GPA Member Supernatural Movement Club Coursework Accounting, Finance Statistics High School Diploma 2013 Miami Senior High School City State Accomplishments Customer Service Consistently received positive feedback guests created repeat business developing long-term relationships customers. Handled guest complaints, maintaining positive dining experience rest. Monetary Transactions Handled cash, check, credit automatic debit card transactions 100% accuracy. Telephone Service Professionally processed 80+ calls per day, providing information service ensure customer satisfaction. Skills Customer Service, Bilingual: Spanish English, financial management, Marketing, Microsoft Word, presenting, Sales, Basic computer knowledge Additional Information Customer Service Award Life 4 Cars Inc. Employee month Walgreen Employee month AMC Theater 24