HR SPECIALIST Summary Results-driven professional comprehensive experience human resources, customer service, financial services; strengths include problem-solving, strategic thinking creativity; known self-motivated individual ability work well others fast-paced environments outstanding communication skills. Highlights Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Workday proficient Accomplishments dlodldl Experience HR SPECIALIST Jul 2013 Current Company Name － City State Support HR Operations Service Delivery model serving primary contact escalated issues related Human Resource Services (e.g., employee benefits, recruiting, on-boarding, relocation, leaves absence, workforce administration, etc). Actively listen, interpret articulate needs customer (employees, Human Resources team members management) ensure timely research resolution escalated issues. Monitor maintain case management ticketing queues ensure cases assigned resolved within stated service levels, well ensure accurate documentation case status issue resolution. Seek guidance complex issues senior team members and/or internal/external partners needed, well follow established approval processes issues requiring resolution outside standard. Provide support Sr. HR Analysts, HR Analysts management special projects required. Work human resources support center monitor maintain highest level quality service employee satisfaction. Handle sensitive employee data utmost discretion. Preparation review specific reports, well coordinate assist uploading mass data changes needed. Maintain library process documents (SOPs, Job Aids, etc.) ensure accuracy, efficiency version control. Partner service delivery team members review recommend process improvements enhancements. Maintain employee records imaging indexing documents appropriately. Assist invoice reconciliation processing, document preparation review similar administrative duties assigned. STAFFING SPECIALIST Jun 2008 Jun 2013 Company Name － City State On-site point contact Co-op/Intern program Completed applicant tracking Hire systems Responsible on-boarding co-ops/interns-payroll/creation Identity Manager accounts/badging Facilitated New Hire Orientation Processed various workflow forms needed Interfaced co-op/interns, managers contractors appropriate Conducted exit interviews co-ops; terminate system Other duties assigned. Conducted new employee orientation foster positive attitude toward organizational objectives. STAFFING COORDINATOR Aug 2007 Apr 2008 Company Name － City State Responded associate benefit questions; researched resolved Assisted coordinating conducting HR-related training workshops Maintained current knowledge HR practices, laws, regulations Addressed/escalated customer issues concerns-payroll/benefits/badging Assisted Staffing Specialists Benefit refunds, Workers Compensation, Jury Duty, STD/LTD form preparation Interfaced candidates, managers associates appropriate Produced daily staffing team reports Facilitated New Employee Orientation Conducted phone-screens phone applicants Conducted interviews applicants Special projects assigned. RECRUITING COORDINATOR Sep 2004 Aug 2007 Company Name － City State Conducted phone interviews applicants. Developed enhanced effective relationships colleges universities, job fair groups, business associations, advertising recruitment agencies, key resources sourcing candidates fill internal positions. Teamed business line managers identify, recommend, interview qualified candidates. Functioned liaison assigned business line(s) human resources capitalize company-wide recruitment initiatives, events, opportunities, practices. Represented U.S. Bancorp community; proactively sought opportunities source candidates. Performed many duties involving employee communications, pre-employment screening, responded routine questions regarding human resources' policies procedures, identified potential issues, etc. Maintained distributed current employee information. Answered questions employees regarding personnel issues. Instructed assisted employees completion forms. Delivered New Employee Orientation training. Recruited interviewed 25 applicants per week Conducted new employee orientation foster positive attitude toward organizational objectives.. CUSTOMER SERVICE REPRESENTATIVE Feb 2001 Apr 2004 Company Name － City State Answered inbound calls 401(k) customers. Placed outbound calls follow-up customer concerns pertaining 401(k) plans. Processed numerous transactions 401(k) customers' accounts, i.e. loans, withdrawals, exchanges. Investigated pending issues 401(k) customers' accounts, i.e. address changes, changes employment status. TRUSTEE BOARD MEMBER Sep 2014 Dec 2015 Company Name － City State Appointed church's pastor board assist making decisions church. Served financial secretary, processing payroll checks church payroll. Assisted analyzing amending church's budget necessary. Conducted quarterly business meetings board members providing financial update church members. Education Masters Public Administration May 2006 Northern Kentucky University － City State Public Administration Bachelor Arts English Writing May 2002 Northern Kentucky University － City State English Writing Affiliations doldldld Skills articulate, benefits, case management, employee communications, Human Resources, payroll, processing payroll, personnel, policies, processes, quality, recruiting, research, Staffing, phone, workflow