MEDIA ADMINISTRATOR Professional Summary Articulate Executive Assistant driven succeed bring value task. Strategic planning client relationship management expert. Creative professional extensive project experience concept development. Talents include customer service, excellent listening skills communication skills. Core Qualifications Proficiency Word, Excel, Power Point, Lotus Notes/Outlook; Concur Arriba Internet Dedicated leader collaborative approach result-driven focus Excel leading teams working independently Proactive Results-oriented Recognized eliminating errors inconsistencies Experience Company Name September 2014 Current Media Administrator City State Review client accounts; manage budgets monthly invoices. Request process credits; communicate successfully negotiators. Monitor multiple databases keep track discrepancies: clear timely manner; follow client guidelines. Successfully led key projects resulted completion deadline. Company Name January 2013 September 2014 Customer Liaison Level I Department Ophthalmology City State Answer inbound calls patients providers demonstrating Montefiore Excellence; schedule medical diagnostic testing appointments, register new patients. Contribute team effort accomplishing related goals; excelled quality scores. Effectively controlled release proprietary confidential information general patient lists. Manage multiple projects, competent conflict resolution. Adhere strict HIPAA compliance. Company Name August 2012 November 2012 Executive Assistant City State Provided assistance Director Medical House Calls Program preparing Joint Commission Review; compilation data research. Successfully led special projects; reviewed patient satisfaction surveys, files assisted administrative staff meet deadlines. Company Name April 2012 June 2012 Executive Assistant City State Provided organizational support Provost administrative staff. Assigned create spreadsheets special projects, organized budget allocations reconciling, reviewed student appeals status. Prepared correspondence, accounting financial documents analysis. Responded student requests directed appropriate persons, departments resources. Company Name October 2010 November 2011 Licensed Health Insurance Agent Customer Care Specialist City State Received inbound calls Humana Health Insurance Medicare Part C D members. Identified billing claims issues related drug copay, deductibles, premiums drug coverage; performed Rx calculations. Advised members pocket costs coverage gaps. Adhered HIPAA regulations, performed plan changes enrollments Medicare Advantage members Annual Enrollment Period. Retrieved updated customer information within various company databases; responded member inquiries; resolved and/or reprocessed. Company Name May 2006 January 2010 Administrative Assistant City State Provided exceptional administrative support C level executives including managing director,director vice president investment banking consumer foods department. Recommended contract employee vice chairman provide administrative support senior vice president CFO late phone coverage. Managed calendars screened telephone calls managing director, director vice president, scheduled conference calls interdepartmental meetings; acted department gatekeeper. Prepared domestic international travel itineraries including ground transportation. Prepared accommodations international guest clients confirming passport visa requirements; liaised well airlines client offices verify relevant details. Created processed expense reports corporate charges timely manner; confirmed accuracy resolved personal charges. Set high level breakfast lunches catering guest clients, negotiated site locations confirmed budget business director, planned specialty menus coordinated activities visitors. Reconciled purchasing orders office supplies expedited payments. Classified information filed sensitive documents compliance security procedures. Education Briarcliffe College Associate Arts Paralegal Studies City State USA Completed 57 credits towards Associates Arts Degree Professional Affiliations Member, Alumni Association Dress Success Worldwide (2012-Present) Association Professional Women's Group, Ambassador, Mentor Member, Alumni Association Henry Street Settlement (2012-Present) Job Essentials Training (JET) Board Member, Community Action Plan Emergency Preparedness 2014 Present Interests Writer Preparing publication 2015 Volunteer Community activities Community Harvest Skills Administrative support, conflict resolution, meetings, Outlook