BENEFIT ADVOCATE SUPERVISOR Summary Represent reputable company Underwriter, proving value building supporting healthy profitable book business. Highlights Licensed Property, Casualty, Life Disabilty Insurance Agent Washington. Technical Soft Skill Coaching, Supervising, Coverage Counseling, Training. Development Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages, Quality Assurance Programs, Form Letters Newsletter Articles. Problem Solving, De-Escalations, Employee Development, Quality Assurance Work Force Management, Time Keeping, Vacation Scheduling, Attendance Schedule Adherence Coaching, Hiring, Employee Onboarding Termination. Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling, Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management. Proficient MS Windows, MS Office, Applied Epic, Vertafore Sagitta BenefitPoint, CC Pulse, Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud more. Running reports, analyzing organizing data Excel using pivot tables. Experience products services multitude insurance carriers, including limited American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre, MetLife, Mutual Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental VSP. Experience Benefit Advocate Supervisor May 2014 Current Company Name － City State Provide guidance direction team Licensed Life Disability Benefit Advocates Present promote Benefit Advocate services internal external prospects. Assist Consultants Client HR advanced needs, sensitive escalated issues. Provide guidance assistance insurance questions, client relations, carrier issues, guidelines, technical support more. Coordinate daily operations, manage schedule attendance adherence. Coach train advocates systems, benefits, carrier guidelines soft skills. Conduct regular quality assurance, one-on-one's, performance reviews team meetings. Monitor department service levels ensure quality customer service maintained. Perform work Benefit Advocate peak periods take call escalations. Implement new systems improve processes create efficiencies. Customer Service Supervisor November 2011 May 2014 Company Name － City State Coach provide guidance 14 Licensed Property Casualty Customer Service Agents Coordinate daily operations, manage schedule attendance adherence. Support training reinforce process recommendations aimed developing high performance team emphasis account management sales support. Conduct regular one-on-one's, performance reviews team meetings. Monitor department service levels ensure quality customer service maintained. Provide guidance assistance Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support more. Act Hiring Manager, seeking talent, organizing interviews making hiring decisions. Side Side remote monitoring quality, performance adherence purposes. Perform work customer service agent peak periods take call escalations. Create represent department special projects/initiatives. Customer Service Lead September 2005 October 2011 Company Name － City State Assist department supervisors coaching, training mentoring Customer. Service Agents. Monitor department productivity, take escalated calls, answer questions. provide assistance co-workers. Take 40+ calls per day, assisting insured's and. agents policy billing servicing needs. Take projects needed. Education Bachelor Social Sciences 2009 University Washington Law, Gender Ethnicity The National Alliance Insurance Education Research Current Certified Insurance Councilor Agency Management, Life Health, Commercial Property Goal complete Personal Lines Commercial Casualty end year 2016 earn CIC designation. Skills account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles