SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Accomplished Manager extensive experience front-of-house back-of-house operations. Proven ability cut costs decrease staff turnover. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth challenging others beyond work, but, bring creativity, ownership pride work do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision training Sound judgment Computer-savvy Calm pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 Jan 2016 Company Name － City State Program Manager drove finalized major project initiative consisting migrating 13,000 Exchange On-Premise mail users/accounts cloud based services (Office 365) Program Manager responsible implementation management systems allow Asset/Lease Reporting, Enterprise Backup, Patch Management Application Distribution 10,000 PC's globally utilizing cloud based solutions. IT Lead role stakeholder reducing global Data Center Footprint Twenty-Three Two Data Centers North America One Communications Hub global Region Long term expertise Deployment Management Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory Federated Services) SQL System Center Management/Deployment products. Well versed Disaster Recovery utilizing multiple Data Centers Storage Arrays. Managed team [number] professionals.Reduced controlled expenses [actions].Defined strategy business plan [business area].Directed strategic initiatives achieve [organizational objective]. Senior Information Systems Professional Jan 1996 Jan 1999 Company Name － City State Developed long short-term technology Server Storage plans, formulated policies procedures, provided technology presentations diverse groups internal customers. Worked closely Washington State Agencies regards sharing healthcare data trusted networks Supervised team technicians deployment support network technology infrastructure. Significant design execution Directory based services, related servers business systems Designed monitored server storage systems, implemented fault tolerance redundancy. Network Support Engineer Jan 1995 Jan 1996 Company Name － City State Provided support NT, Netware, Macintosh, Cisco, 3Com, Bay networks. Clients included mid-size large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, troubleshooting multiple platforms infrastructures. Oversaw network systems, implemented firewall network security functions. Senior Technician Jan 1993 Jan 1995 Company Name － City End line hardware software support. Responsible troubleshooting, identifying, resolving end user hardware application issues. Trained provided technical direction junior technicians. Education Bachelor Science Industrial Technology East Carolina University － City State USA Industrial TechnologyCoursework [Course Name] Associate Arts Business University Phoenix/WIU BusinessCoursework Business Administration Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred Institute Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades