CLIENT ADVOCATE ESCALATION SPECIALIST Summary Experienced 10 years high-level executive support roles. Organized, professional, committed delivering high quality results little supervision. Jack trades wearer many hats. Highlights Results-oriented Self-directed Strong problem solver Dedicated team player Strong interpersonal skills Microsoft Office proficiency Experience Client Advocate Escalation Specialist Nov 2015 May 2016 Company Name City State Takeover escalated calls customer service Coached customer service representatives improve skills Business Manager, HR Coordinator, Training Coordinator, Receptionist Jun 2008 Oct 2015 Company Name City State Managed administrative, accounting, financial, purchasing functions office individuals supported Assisted recruiting orientating new employees Performed bi-weekly payroll, reconciled payroll, created payroll reports used budgeting adjust staffing Managed audited employee personnel training files Maintained employee training database ensured employees current training Purchased office janitorial supplies Acted receptionist managed multi-line telephone system Records Management Document Management System Implementer Jan 2007 Nov 2007 Company Name City State Assisted building DMS library fit global model site Assisted department site-wide document audits Telerecruiter Feb 2005 Jun 2005 Company Name City State Contacted blood donors, scheduled future appointments, updated contact information. Trained new telerecruiters. Student Administrative Assistant Vice Chancellor Sep 2001 Sep 2004 Company Name City State Independently created database audited university resident alien files university's HR department free time, saved university minimum $200,000 potential fines Managed university's utilities, legal bills, contract database Created maintained database university's Business Travel Account Education Bachelor Arts Political Science Pre-Law 2017 University New Orleans City State Classes online interfere work. Certificate Paralegal 2016 East Tennessee University City State Skills Strong clerical, management, administrative skills Microsoft Office Customer service