SALES CUSTOMER SERVICE REP Summary Administrative HR Professional Holds Master Arts (Honors) degree Human Resource Development Bowie State University 4.0 GPA. Highly organized detailed oriented HR professional 10+ years experience providing human resource areas employee relations, recruitment, workers compensation benefits, employee record-keeping, compliance Federal State Laws HR policies procedures. A dedicated professional excellent written oral communication skills ability communicate effectively levels organization. Great research policy analytical skills, independent self-motivated professional excellent customer service, organizational, Project Management time management skills, well ability grow positive relationships clients, staff colleagues. Excellent ability manage high volume work balancing competing deadlines priorities effectively within variety diverse tasks. Proficient user Microsoft applications.[Job Title] focused developing efficient processes using knowledge recruiting, employee relations, training development auditing. Highlights New employee orientations Staff training development Microsoft Office Suite expert Quickbooks Human resources audits Maintains confidentiality HRMS HR policies procedures expertise National Human Resources Association Human resources management People-oriented Organized Exceptional communicator Accomplishments Holds Master Arts (Honors) degree Human Resource Development Bowie State University 4.0 GPA. A dedicated professional excellent written oral communication skills ability communicate effectively levels organization. Great research policy analytical skills, independent self-motivated professional excellent customer service, organizational, Project Management time management skills, well ability grow positive relationships clients, staff colleagues. Excellent ability manage high volume work balancing competing deadlines priorities effectively within variety diverse tasks. Proficient user Microsoft applications Affiliation membership include: Society Human Resources Management, Project Management Institute Revamped orientation process new hires, implemented company-wide.Promoted [Job Title] [Number] years employment.Audited HRIS database received special recognition “Thank You Award.”Designed standard exit process interview survey implemented permanently. Experience Sales Customer Service Rep September 2012 Current Company Name Manage high-volume workload sales customer service environment assisting average 550 customers per week increase brand loyalty awareness well revenue. Analyze customer needs recommend products provide customer service drive sales. Achieved 100% customer service satisfaction retention average based communication listening skills, problem resolution politeness contributing company attaining highest customer service ratings (determined external auditors) recent years. Assist current new reps adjusting rigors department relates familiarity processes, driving product sales performing customer service reducing organizational turn-over. Assist customers purchases, opening accounts navigating website facilitate purchase. Attained 95 -100% employee evaluation rating 2012 meeting employee customer service benchmarks product knowledge, attendance, customer service regard speed, accuracy volume performance daily tasks. Explained human resources policies procedures employees.Conducted telephone onsite exit interviews employees.Answered employee questions entrance exit interview processes.Worked closely HR business partners facilitate year-end talent reviews articulate team strengths.Worked closely HR business partners facilitate year-end talent reviews articulate team strengths.Selected interviewed candidates available positions.Created job descriptions attract targeted talent pool within market wage range.Assessed employee performance issued disciplinary notices.Worked 401(k) administration, FMLA workers' compensation claims benefits.Managed [Number] personnel files according policy federal state law regulations.Generated employee tracking reports month.Offered consistent payroll disbursement accurate record keeping employee PTO vacation accruals.Managed communication regarding employee orientation open enrollment benefits.Helped training development staff aspects training coordination.Completed payroll processing start finish [Number] employees.Assisted customer service inbound outbound calls regarding HR inquiries.Designed new employee packages sent via mail e-mail.Resolved personnel issues regarding human resources matters needing clarification, submissions corrections.Audited job postings old, pending, on-hold draft positions.Completed work [Number]% rate accuracy.Created social media initiatives new employee search strategies.Drafted department-specific employee announcements.Ran queries reports ADP system.Partnered IT department create streamlined onboarding process new hires.Organized employee schedules, department phone lists business card orders. Coordinated communication administration executive team January 2011 August 2012 Company Name － City State Created social media initiatives new employee search strategies.Drafted department-specific employee announcements.Ran queries reports ADP system.Partnered IT department create streamlined onboarding process new hires.Organized employee schedules, department phone lists business card orders.se teamwork collaboration. The Co-operative London, UK (HR Generalist) Aug. 2003 July 2007 Provided support staff regarding company policies, procedures, practices. Compiled maintained records related employees, personal data, compensation, benefits, tax data, attendance, performance reviews evaluations. Assisted recruiting efforts, including processing employment applications assisting employment activities. Created, maintained, updated employee files document personnel actions provided information payroll uses. Assisted administration compensation programs helped monitor performance appraisal process. Oversaw HR processes developed analytics areas new hire orientation on-boarding, employment verifications, background investigations, employment action form transactions, transfers, promotions, tuition reimbursement, exit interviews, terminations/resignations. Maintained myriad databases supported HR activities/processes well maintained up-to-date personnel files compliance applicable legal requirements. Helped maintain company organization charts employee directory. Compiled maintained records use employee benefits administration. Conducted research determine effectiveness personnel programs policies. Ensured compliance applicable federal, state local laws regulations. Compiled data personnel records prepared reports. Computed wages recorded data use payroll processing. Office Manager August 2007 September 2010 Company Name － City State Administration Organization Provided administrative business support firm, CEO executive team members. Coordinated top executives conference calls, board meetings, travel special events. Negotiated favorable terms pricing agreements resorts, vendors, caterers providers services special events, saving $55K 2009. Improved office efficiency creating highly effective organizational filing system, including quick thorough indexing, filing offsite storage, resulting easy access critical information, streamline office functioning increasing office performance 15%. Maintained CEO's calendar, reorganized executive finance libraries, assisted managers special projects needed, including employee hiring, orientations, on-boarding etc. Conducted extensive internet research competitors potential acquisitions reported findings marketing manager. Developed, formatted maintained databases. Communication Client Relations Responded client phone calls inquiries providing appropriate information needed. Acted liaison senior executives, board members, shareholders, middle management administrative staff maintaining open line communication process. Coordinated preparation reports, documents presentation slides staff board. Education Master Arts Human Resource Development BOWIE STATE UNIVERSITY － City State US BOWIE STATE UNIVERSITY Bowie, Maryland Master Arts Human Resource Development, May 2012Top [Number]% classEmphasis [Subject][Award Name] Academic Achievement AwardMinor [Subject]Graduated HonorsHuman Resources Management certificateCoursework Industrial-Organizational PsychologyCoursework Business, Economics Organizational DevelopmentGraduate certificate Organizational Development Certificate Project Management Bowie State University Certificate Project Management, Bowie State University, March 2011 Bachelor's Human Resources Management CENTRAL UNIVERSITY COLLEG E － City GH CENTRAL UNIVERSITY COLLEG E Accra, Ghana Bachelor's degree Human Resources Management July, 2003 SOFTWARE APPLICATION Proficient use Microsoft Office Applications (Word, Excel, Power Point, Access, Project Manager), Outlook, HRIS, MS Project MS Publisher.Minor [Subject]Graduated HonorsHuman Resources Management certificateCoursework Industrial-Organizational PsychologyCoursework Business, Economics Organizational DevelopmentGraduate certificate Organizational Development Certifications Certificate Project Management, Bowie State University Professional Affiliations Affiliation membership include: Society Human Resources Management, Project Management Institute Skills Databases, Hr, Compensation, Appraisal, Automated Payroll, Benefits, Benefits Administration, Correspondence, Employee Benefits, Hr Generalist, New Hire Orientation, Payroll, Payroll Processing, Performance Appraisal, Personnel Records, Recruiting, Terminations, Increase, Access, Client Relations, Filing, Finance, Liaison, Marketing, Office Manager, Pricing, Customer Service, Receptionist, Retail Sales, Accounts And, Problem Resolution, Product Sales, Sales, Sales And, Satisfaction, Training, Ada, Employee Engagement, Employee Relations, Flsa, Fmla, Hr Issues, Labor Laws, Managerial, New Hires, Performance Management, Recruitment, Claims, Clients, Compensation And Benefits, Excellent Written, Highly Organized, Time Management, Very Organized, Workers Compensation, Mitigation, Human Resources, Project Management, Excel, Hr Information System, Hris, Human Resources Management, Microsoft Office, Microsoft Project, Ms Office, Ms Project, Ms Publisher, Outlook, Project Manager, Publisher, Word