GENERAL MANAGER Summary High-energy Manager successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. D riven cut company costs boost company revenue innovative management techniques. Organized diligent, excellent written, oral interpersonal communication skills. Highlights Microsoft Suite Experience General Manager May 2017 Current Company Name － City State Develop comprehensive standard facility operations manual, including written policies procedures facility services. Develop monthly yearly management report outlining key facility statistics summary daily operations. Also report current future concerns client. Submit paperwork financial reporting, including payroll. Maintain monthly inventory supplies, equipment, products. Write articles press releases facility. Recruit key personnel Spa, Food Beverage, Fitness, Sales, Maintenance, Aquatics, Operations, applicable. Ensures staff fully knowledgeable use benefits services, products, programs, activities conducting regularly scheduled staff meetings training workshops. Conduct on-going training/educational programs department. Holds team meetings regular schedule. Assess employees' progress continually; coach employees positive reinforcement, disciplines, necessary, fairly consistently; participate annual performance evaluations, and, necessary, assists termination process. Direct oversee facility operations ensure achievement sales retention goals, business objectives facility profitability. Attend management functions meetings associated client. Develop annual strategic plan highlighting targeted operational, marketing, programming, customer service financial objectives. Recommend develop marketing strategies include planning/coordinating promotions, facility activities effective advertising. Develop implement systematic membership programs target new members, general memberships, infrequent users. Regional General Manager National Sales Manager Jan 2017 Apr 2017 Company Name － City State Direct coordinate daily operations two clubs. Primarily responsible driving sales, service,and operational financial performance clubs. Serve leader driving sales culture, processes, performance throughout company. Train develop sales team consistently achieve exceed budgeted membership sales goals. Drive financial results strategic planning, optimizing associate performance, managing expenses, increasing revenue, streamlining processes, establishing standards increase operational excellence improved member satisfaction. Review analyze relevant data make sound business decisions. Ensure operations executed according company values objectives. Work VP Operations Central Services prepare annual budgets, regular variance statements, annual audits. General Manager May 2014 Dec 2016 Company Name － City State Performed roles General, Sales, Operations Managers. Managed 70 total health club employees, including sales team four operations team 15. Hired, trained, coached sales team, including creating implementing sales team training development programs. Lead sales calls team members establish sales customer retention goals. Built relationships new existing members. Resolved club member concerns. Managed maintenance staff, including creating staff schedules. Ordered supplies maintenance staff member amenities. Reduced annual spending payroll supplies. Created culture accountability trust. Fitness Service Director Jan 2014 May 2014 Company Name － City State Price presented new members regarding personal training packages. Paired new clients personal trainers. Consistently exceeded monthly goals. Insurance Agent Jun 2013 Dec 2013 Company Name － City State Provided service clients' changing insurance needs selling health, dental, accident, travel, limited indemnity insurance. Discussed insurance plans 75 new existing clients weekly. Developed base long-term sources clients using referrals, occupational, special-interest groups compile lists prospects. Exceeded sales goals month, frequently closing month top salesman. Sales Director Sep 2009 Oct 2012 Company Name － City State Responsible setting meeting quotas per Sales Manager Salary, Commission, Quota Agreement. Compile, publish, maintain sales records, including incoming outgoing calls, number tours, referrals, referral attempts, commissions, payroll, closing percentages, bonus records. Ensure sales department meets monthly sales goals. Train, coach, manage membership staff, including following proper Fitness Formula procedures hiring, disciplining, firing. Hold weekly one-on-one meetings member sales team order offer guidance track progress, well chair weekly sales team meetings. Set carry standards communication sales staff club areas. Build maintain strong trusting relationships new existing members efforts generate additional leads. Serve integral member idea-generating sessions goal developing innovative strategies reach potential new members. Awarded Top Sales Director 2009, 2010, 2011. Sales Associate Apr 2006 Aug 2009 Company Name － City State Responsible reaching monthly sales goals set forth Sales Director. Duties included: touring pricing potential new members, well performing weekly follow-up phone calls emails. Required strong organizational skills I often managing hundreds leads given time. Awarded Top sales Manager 2006, 2007, 2008. Customer Service Manager Mar 2005 Mar 2006 Company Name － City State Responsible managing Customer Service Operations Staff. Duties included: hiring, training, terminating employees, well carrying disciplinary action. Responsible member support satisfaction, well member retention. Duties included: organizing executing member activities, addition handling member complaints. General Manager Jul 1998 Dec 2004 Company Name － City State Maintained Power Shack Fitness Facilities. Managed Department Managers. Created annual budgets ensured company's financial success. In company's 20-year history, Power Shack Fitness achieved best years financially 2002, 2003, 2004. ​ Education Bachelor Science Sports Leisure Studies The Ohio State University Skills Outstanding Leadership Problem Solving Motivation Dependable Interpersonal Skills Communication