BUSINESS DEVELOPMENT CONSULTANT MAR Summary I highly motivated individual seven years financial industry experience, specifically areas risk management compliance. My skills strengths include, limited to, excellent organizational, project management, communication abilities, expertise compliance risk management retail commercial banking. Highlights Microsoft Office Applications *WORD, EXCEL, POWERPOINT, OUTLOOK *Ability create reports interpret data using Oracle Discover Experience 01/2010 Current BUSINESS DEVELOPMENT CONSULTANT MAR Company Name － City State Develop commercial account procedures guidelines. Create business member informational brochures, disclosures, applications, marketing materials. Develop action plans accomplish assigned goals business accounts; manage activity within assigned budget. Track report business account activity. Accumulate report business account statistics; identify trends; recommend solutions/corrective actions/ process improvements. Regularly meet current prospective business members, well as, support vendors (i.e. printing vendors, merchant processing vendors, etc.) develop enhance relationships. Provide monthly training PSCU staff regarding aspects business member services. 10/2007 10/2009 BUSINESS SALES MANAGER Company Name － City State Directed Branch Business Banker program 133 branches Michigan Market, including training development Assistant Branch Managers communication progress necessary action steps senior management. Partnered Retail Regional Managers Branch Managers identify performance gaps develop strategies order close gaps (telemarketing events, workshops, group training, one-on-one mentoring, etc.). Executed Business Sales Campaigns coordinating Market wide "kick-off" calls, crafting call scripts, ensuring proper tracking reporting. Managed aspects off-site Business Banking Events includes; event organization, event agenda, workshop development, facilitation, event host-person Facilitated communication business products, offers, processes. 06/2004 10/2007 OPERATIONS MANAGER Company Name － City State Prepared region 16 branches audit performing Quarterly Risk Assessment ensure internal controls adequate. Analyzed several reports daily Branch Cash Limits, ATM Balancing, Regulation DD Z (policy followed) make recommendations improvement and/or disciplinary action. Facilitated monthly Regional Manager's meetings train Branch Managers various operational topics, help write audit responses, act operational expert. Developed branch operational policies exceptions supervision State Retail Operations Director. Executed monthly Teller Manager conference calls person Operational Integrity training Teller Managers Branch Managers Southeast Michigan Toledo train new existing operational developments. Education August 2000 Bachelor Arts Organizational Studies University Michigan － City State Organizational Studies Spring 2012 MBA Finance Wayne State University － City State Finance Certifications Certified Credit Union Financial Counselor Interests My community involvement varies planning, volunteering, directly working numerous outreach programs events. The list includes, limited to: Middle High School Career Day participant Charter One's Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects include supporting various soup kitchens, homeless shelters seasonal events basically 'people helping people' oriented. (Thanksgiving Dinners, food bank clothing drives, etc...). Skills ATM, Banking, brochures, budget, Counselor, Credit, senior management, Financial, Director, Market, marketing materials, meetings, mentoring, EXCEL, Microsoft Office Applications, OUTLOOK, POWERPOINT, WORD, Oracle, policies, processes, progress, reporting, Retail, Risk Assessment, Sales, scripts, statistics, supervision, telemarketing, workshops Additional Information COMMUNITY AND EXTRA CURRICULAR ACTIVITIES My community involvement varies planning, volunteering, directly working numerous outreach programs events. The list includes, limited to: Middle High School Career Day participant Charter One's Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects include supporting various soup kitchens, homeless shelters seasonal events basically 'people helping people' oriented. (Thanksgiving Dinners, food bank clothing drives, etc...).