BUSINESS DEVELOPMENT MANAGER Career Overview Career Overview: Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Automotive/ Motor Vehicle, Healthcare ­ Pharmacy Technician. Experience: Highly enthusiastic customer service professional 20 years client interface experience. I experience working automotive industry past 15 years. Qualified Customer Service Manager offering record successful job performance, proven problem solving ability experience developing implementing innovative solutions. Call Center Representative versed customer support high call volume environments. Superior computer skills telephone etiquette. As Pharmacy Technician 1 year retail pharmacy experience. Self Starter knowledge Medicaid Medicare procedures. Hardworking, Multitask Oriented, Organized, Service Driven, Dependable, Committed, Customer Focused, Dedicated, Detail Oriented Experience, Focused Gifted. Relocation: At time relocation would good me, future possible. Hourly Rate 18.00 Salary: Open Core Strengths Customer Service Expert, Adaptive Team Player, Excellent Telephone Etiquette. Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Strong Organizational Skills. Core Strengths Sharp problem solver Active listening skills Energetic work attitude Customer service expert Adaptive team player sharp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player Accomplishments harp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player. ​ Work Experience Business Development Manager Jan 2009 Jan 2011 Company Name － City State Problem Solver, Energetic Work Attitude. Accomplishments Customer Assistance *Worked company systems live Support diligently completed assigned tasks, working overtime needed. Market Research Interviewed clients via market research surveys identify product issues customer needs. Customer Service *Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Computed Data Reports, *Provided required weekly, monthly quarterly reports listing sales figures client track records. Work Experience Customer Service Call Center, May 2011 Jul 2012 Airport Marina Ford, Organized weekly sales reports sales department track product success. Guaranteed positive customer experiences resolved customer complaints. los angeles California Customer Service Call Center Demonstrated mastery customer service call script within specified time frames. Collected customer feedback made process changes exceed customer satisfaction goals. Addressed customer service inquiries timely accurate. Maintained date records times. Developed effective relationships call center departments clear communication. Worked upper management ensure appropriate changes made improve customer satisfaction. Built customer loyalty placing followup calls customers reported product issues. Properly directed inbound calls phone queues improve call flow. Collected customer feedback made process changes exceed customer satisfaction goals. Customer Representative Jan 2008 Jan 2009 Company Name － City State Developed new customer prospects referrals. outbound inbound phones calls invite customers dealership new promotions. Following leads making appointments service department. Oversea departments, making sure coworkers placing calls, setting appointments making follow ups show show customers. Contacted new existing customers discuss specific products could meet needs. Generated new sales opportunities direct telephone selling emails. Organized weekly sales reports sales department track product success. Created new processes systems increasing customer service satisfaction. Achieved high sales percentage consultative, valuefocused customer service approach. Interacted customers retail buyers followup shipping statuses expedited orders. Promptly responded general inquiries members, staff, clients via mail, email fax. Assisted customers store product complaints. Business Development center (Customer Representative California My job duties making phones calls invite customers dealership new promotions. Following leads also making appointments service department well. Assisted customers store product complaints. Guaranteed positive customer experiences resolved customer complaints. Compiled weekly monetary reports records store managers. Responsible ringing customers timely manner guaranteeing high level customer service. Executed outbound calls existing customer base resulting sales. Recommended selected helped locate merchandise based customer needs desires. Communicated merchandise needs issues appropriate supervisors. Generated leads new sales telephone email contact customers. Generated new service( leads) opportunities direct telephone selling emails. Customer relations Mar 2000 Jul 2005 Company Name － City State Assisted customers store product complaints. Compiled weekly monetary reports records store managers. Organized weekly sales reports sales departmentto track product success. Created new processes systems increasing customer service satisfaction. Developed highly empathetic client relationships earned reputation exceeding sales goals. Achieved high sales percentage consultative, value-focused customer service approach. Resolved product issues shared benefits new technology. Expressed appreciation invited customers return store. Managed quality communication, customer support product representation client. Worked strict deadlines responded service requests emergency call-outs. Interacted customers retail buyers follow-up shipping statuses expedited orders. Guaranteed positive customer experiences resolved customer complaints. ​ Educational Background Pharmacy 2002 Carree College America － City State united states Coursework Pharmacy Technology, Pharmacology Pharmacy Law High School Diploma General Diploma 1994 Thomas Jefferson High School － City State Skills Public Relations,, enthusiastic people person, advanced problem-solving, great organizational skills Careful active listener Professional friendly, mulch-tasking client Relations,computer Proficiency,Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,and great telephone skills.