INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11 Career Overview Objective IT Specialist, GS-2210-9 (CUSTSPT) NOC Merit-2016-0031 Experienced Systems Analyst diverse industry experience government, maritime, forestry, research development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone local one one. Qualifications Excellent communicator Adopts technology business needs Stays current technology Excellent interpersonal skills MS SharePoint, MS Access MS Office, Adobe Suite OS(s) Windows, Linux, Mac Skype, WebEx, Adobe Connect, MS Lync Technical Skills Skills Experience Total Years Last Used Level I, II III customer Support Regional System Manager 5 September 2014 System installs upgrades agency software System Admin 5 September 2015 Accomplishments Awarded Forest Service, Pacific Northwest Research Station, developing publishing innovations, multiple website support, championing SharePoint. Also, awarded superior performance 2013. Awarded Forest Service, Pacific Northwest Research Station, delivering superb computer assistance Communication Application Program, demonstrated outstanding support maintenance stations' websites, demonstrating extra effort updating research related databases, researching new media sources e-pubs station's publications. Key developer supporter new Regional Examination Center(REC) Merchant Mariner database, widely adopted several REC's across United States, U.S. Coast Guard. Work Experience Company Name City State Information Technology Specialist (Web), GS-11 08/2013 02/2016 Over two years planning, coordinating, identifying business research functions, resources services working Forest Services' Climate Change Resource Center (CCRC). Coordinated testing improvement Chief Information Office (CIO) Virtual Machine Primer training guide, use Forest Service IT specialist, transform web services Content Management System, using Drupal Linux platform. Established prototype site training web team members, preparations migration new content management system. Instrumental researching, planning collaborating teams Forest Service increase knowledge base Drupal, SharePoint eBooks PNWRS, R&D members CIO/WO levels. Apply federal, department, agency web regulations policies. Trained program departments use MS SharePoint collect files, data, publications, agency policies one central hub. Ensure material presented compliance copyright requirements section 508 Rehabilitation Act. Company Name City State Computer Assistant, GS-5 03/2010 08/2013 Managed internet intranet sites. Created modified publication database entries within Forest Services' Research Information Tracking System (RITS). Administered SharePoint sites. Provide group one-on-one training staff new site owners. Converted print publications eBook format eReaders, including: embedding video audio media clips. Company Name City State Computer Department Intern 09/2008 06/2009 Designed proto-typed web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, CSS. Assisted levels school districts technical staff, projects day day operations. Planned deploying technology teachers students Camas School District, including software migration, computer server upgrades. Establish fleet Linux OS laptops, saved school district $250,000, repurposing old laptops marked recycled. Assist Citrix software, MS Office, Adobe Suite, Linux based Ubuntu applications. Installed, maintained repaired network hardware/software multiple-campuses. Setup 80 media presentations carts sound systems classes, working normal work hours weekends minimize downtime classrooms. Company Name City State Database Intern 06/2008 08/2009 Create patient tracking system using MS Access relationship database help market naturopathic clinic. Company Name City State Office/Building Manager 01/2005 10/2005 32-hour work week Managed church office, created correspondence newsletters Scheduled setup satellite seminars media presentations. Coordinated building use Homelink River charter school, provide safe functional classrooms facilities. Scheduled supervised events church school. Company Name City State Geek Squad Tech 10/2004 12/2004 Geek Squad Tech Assist customers troubleshooting computer problems, technical questions. Upgrade hardware software, removed viruses-spyware, sold computers accessories, setup new computers BestBuy specifications quick sales. Company Name City State Marine Science Technician, E-6 11/1984 05/2004 Provided level I, II, III IT support Regional System Manager 400 workstations, across multiple Coast Guard campus, remote field stations, facilities ships. Provided training assistance system operators units problem solving, daily operations, including system backups, user profile setups, user support. Displayed courtesy strong interpersonal skills customer interactions. Built maintained successful relationships service providers, dealers consumers. Assisted customers technical issues via email, live chat telephone. Created supported multiple MS Access databases track business needs. Education Training Master Science Management Organizational Leadership 08/2015 Warner Pacific University City State USA Management Organizational Leadership Certification ITIL Foundation 2016 New Horizons City State USA Bachelor Science Technology 06/2009 Eastern Washington University City State USA Technology Site Builder Theming Drupal, Content Management 08/2012 OpenSourcery City State USA Additional Skills Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver