IT MANAGER Summary IT Product Manager bringing 13 years IT project management. Skilled installation, configuration, migration implementation server platforms. Highlights Enterprise platforms Consumer software specialist Project tracking Hardware software upgrade planning Product requirements documentation Certified Information Security Manager Self-directed Budgeting resource management End-to-end product lifecycles Collaborative Accomplishments Reduced incidence IT issues 95% globally leading testing initiative improvement program. Experience 10/2003 Current IT Manager Company Name － City State Systems Administrator 40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server. Administered Nortel Meridian PBX Phone System add/removing accounts. Provided hardware software support internal remote users. Configured monitor network security (watch guard firewall) Troubleshooting network printer connectivity issues, install network cabling, phone jacks. Purchase company equipment (computers, printer, telephones). Design training manuals new user orientation. 04/2000 07/2002 System Support Technician Company Name － City State Troubleshoot connectivity circuit errors AT&T Frame Relay ATM network. Processed customer services order, interacting field technician, managing corporate accounts. Build private network connections AT&T domestic office remote locations internationally. Providing product support training remote field technicians. Test configured bilateral switches routers ATM/Frame Relay Platforms. 04/2000 02/2002 Network Support Specialist Company Name － City State Open track problem tickets resolution Provided Second level propriety application/system support internal external customers. Monitor server performance network connectivity. Install configure software upgrades, PC, Laptop support. Maintain, monitor, complete service documentation account performance. Participate management defining, developing, executing plans accomplish support objectives. 06/1999 10/1999 Network Support Technician Company Name － City State Provided system support Windows NT workstation included system upgrades, configuration changes, remote desktop support. Provided user training software applications Microsoft Office suites 95-2000, Lotus Suites97. Managed tested Ghost images used standard loads newly deployed platforms. 05/1999 06/1999 System Support Technician Company Name － City State 40 Hrs/Week Install, configure, support Win 95/98 clients Novell 5.0 NT 2000 platforms using ghost software perform system rebuild systems throughout network Upgraded installed desktop, laptops, server ram, hard drives, network interface cards, video cards CD ROMs Configure remote access company LAN external users, required installation configuration modems, remote access software, client Intranet service Novell GroupWise. Provide analysis network structure offer suggestion increase system performance maximum network efficiency. 08/1996 04/1999 System Administrator Consultant Company Name － City State Provide training support various software applications increase user productivity network efficiency. Administer domain accounts resolved network security issues. Upgraded installed desktop, laptops, server ram, hard drives, network interface cards, video cards CD ROMs Upgraded workstation servers Windows NT workstation/ server, configured printer servers Configured troubleshot LAN Ethernet10baseT token ring environment Provided tier 3 helpdesk support 120 users via email phone support Microsoft products office suites, MS Exchange services Performed troubleshooting network printer connectivity issues Provide analysis network structure offer suggestion increase system performance maximum network efficiency. Supported six network servers 120 clients. Education February 2002 Bachelors Science Devry University － City State GPA: GPA: 3.2 4.0 GPA: 3.2 4.0 Skills 10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards