BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, passionate professional proven ability build rapport clients. Strong communication interpersonal skills make candidate successful seamlessly working clients, staff members, professionals various areas across different job levels. ​ Experience Business Development Associate 12/2015 Current Company Name City State Contact new existing clients discuss specific products could meet needs. Identify issues existing marketing material drive process improvements. Collaborate key client stakeholders document organizational challenges business objectives define client requirements. Prepare ad-hoc presentations proposals internal projects external clients. Conduct root cause analysis order identify data integrity issues needed adjustments Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 12/2015 Company Name City State Worked partnership key multi-functional stakeholders identify risk, develop remediation strategy assist implementation effective control structures help mitigate potential risk. Gathered rules requirements Corporate Operational Risk team successfully implement enterprise wide Spreadsheet Policy; validated attribute data 1,000 spreadsheets, performed risk assessments gap analysis GBAM Finance lines business teams within six-month time frame. Developed led internal control training programs management employees responsible conducting key controls self-assessments across business lines. Operations Analyst 11/2009 07/2014 Centrally managed internal enterprise web-based application acted trusted point contact 2,000 users. Successfully on-boarded trained new users provided continuous support existing users system enhancements evolving functionality Successfully managed activities 4 team members multiple locations. Created training manuals targeted resolving even difficult customer issues. Developed, implemented monitored programs maximize customer satisfaction. Prepared provided detailed monthly departmental reports updates senior management. Developed rapport user base handling difficult issues professionalism. Led global User Acceptance Testing (UAT) application improvements; managed enhancements successfully coordinated testing results business development teams. Education BBA Management May 2009 James Madison University City State Skills Microsoft Office Suite Visio SharePoint Zendesk