INSURANCE SPECIALIST Summary Accomplished communicator mediates effectively uses negotiating persuasion skills achieve consensus. Proficient account management, training, project management, building strong relationships. Proven ability streamline operations, educations, troubleshoot problem areas. Demonstrated history successful administration effective issue resolution, providing high-quality leadership, managing individuals varying backgrounds. Skills Spreadsheet management POS systems Microsoft Office proficiency Advanced MS Office Suite knowledge Medical Billing Microsoft Excel certified Administrative support specialist QuickBooks Expert employee training Invoice processing Advanced clerical knowledge Microsoft excel Marsha systemFosse system Experience Insurance Specialist 04/2017 Current Company Name City State Processed applications, payments, corrections, endorsements cancellations. Developed, implemented monitored new underwriting guidelines agency. Compiled coverage rating information accessible format. Submitted up-to-date activity production logs agency management review. Researched coverage premium options supplied clients best coverage available. Finalized maintained types personal lines insurance policies within agency. Front desk agent 12/2015 Current Company Name City State Dispensed guidance, direction authorization carry major plans. Reviewed sales price operating costs. Ensured work accomplished safe manner accordance established operating procedures practices. Handled telephone inquiries. Documented business requirements, functional specifications training procedures. Managed quality communication, customer support product representation client. Interacted customers retail buyers follow-up shipping statuses expedited orders. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Public relations 09/2011 06/2012 Company Name City State Identified customer needs market research analysis. Defined project company vision, strategies tactics. Researched, negotiated, implemented tracked advertising public relations activities. Evaluated managed new strategic business opportunities. Expanded product company recognition national press support sales marketing teams. Organized public appearances, lectures, contests exhibits increase product awareness. Billing Coding 07/2010 08/2010 Company Name City State Obtained information contacting appropriate personnel patients. Organized files color codes Entered information computer databases. Retrieved requested files delivered appropriate personnel. Reviewed files check complete accurate information. Processed routed incoming mail. Public Relations 08/2011 05/2017 Company Name City State Identified customer needs market research analysis. Defined project company vision, strategies tactics. Organized public appearances, lectures, contests exhibits increase product awareness. Worked management identify trends developments might influence PR decisions strategies. Researched, negotiated, implemented tracked advertising public relations activities. Education Training High School Diploma 2011 Jones Senior High School Business Administartion 2017 Southern University City State United States Personal Information Majorette (twirler/ dancer) Volleyball Affiliations Walk Life (St. Joseph Hospital) Willing relocate: Anywhere Additional Information Won employee month March 2016 Skills account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision Additional Information Majorette (twirler/ dancer) Volleyball Affiliations Walk Life (St. Joseph Hospital) Willing relocate: Anywhere Additional Information Won employee month March 2016