CUSTOMER RELATIONS SPECIALIST Summary To obtain position company offers chance utilize call center customer service skills best ability. As well opportunity advancement competitive salary. I highly personable Call Center Representative experience Customer Service, Collections, Call Center Operations. Accomplishments Reached monthly sales goals several occasions. Experience Customer Relations Specialist January 2015 Current Company Name － City State Provide Honda clients resource register concerns, complaints, request assistance outlined owner's manual; ensure best possible outcome. Respond Client questions concerns provide solutions whenever possible professional, helpful, knowledgeable timely manner. Accurately capture document client information support Voice Client executive reporting program improvement. Customer Service Representative I April 2014 October 2014 Company Name － City State This Customer Service position receives processes calls customers, serves end-to-end point contact customers, resolves customer issues. Collaborates team customer service representatives meet overall call center objectives enhance customer service function exceed customers' expectations. Customer Service Representative August 2013 January 2014 Company Name － City State Received made outbound calls regarding title loans. Assisted customers making payments, provided payoff quotes, granted extensions due date changes. Explained loan contract simple interest loans work customers. Provided excellent customer service. Call Center Representative May 2012 August 2013 Company Name － City State Responded high volume inbound/outbound calls providing customers accurate account information. Process payments, transfer calls proper department, document account accurately timely matter. Provided excellent customer service. Customer Service Representative December 2010 March 2012 Company Name － City State Received inbound calls customers DirecTV satellite service assist setting orders move service new location/address. Assisted customers paying bills, account changes, tech support, billing questions, provide general information DirecTV. Upsold products services customer's eligible upgrade. Dispatcher March 2010 December 2010 Company Name － City State Dispatched service calls internal/external service contractors Starbucks Coffee Company regards servicing coffee machines break operational. Answered incoming calls technicians, checking in/out service calls, approving site limit increases following Starbucks store managers verify work completed issue resolved. Other duties include customer service data entry. Customer Care Rep February 2009 January 2010 Company Name － City State Received high volume incoming phone calls responded inquiries manner meets high quality, productivity performance standards. Sell upgrade company core products accordance company requirements customer needs, save customers disconnecting services whenever possible. Provided information regarding products services, billing, repair, collections respond types inquiries, Respond customer complaints professional manner; attempt resolve complaints successfully accordance established guidelines. Informed supervision/management unresolved complaints, Attempt troubleshoot customers service problems schedule field service calls necessary, schedule customer appointments accordance established procedures document customer transactions accurately ACSR. Teller April 2007 February 2008 Company Name － City State Under direct supervision, processes customer transactions within established guidelines. Identifies makes sales referrals, recommends alternate channels, cross-sells bank services products Wells Fargo partners, provides excellent customer service. Other duties may included safe deposit, merchant/vault, ATM processing, bonds coupons, foreign currency night drop. Service Specialist August 2005 March 2007 Company Name － City State I responsible assisting stranded motorist need roadside assistance fast paced call center environment, responding 200-300 calls average daily bases. Talk time last longer 2-3 minutes Also responding incoming member requests emergency road service, includes accurately recording event, effectively resolving member concerns appropriately setting member expectations accordance membership benefits. Other duties included selling memberships new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center excel. Education High School Diploma General Studies Crenshaw High School － City State General Studies