DIRECTOR, VENDOR SERVICES AND COMPLIANCE Summary Extensive experience human resources, account management, business architecture, project implementation, director level operations. Ability display outstanding interpersonal skills, keen analysis, problem solving, team approach meet demands clients stakeholders. Highlights Strong Task Management Skills Benefits Payroll Administration Implementation Change Management Analytical Strong Interpersonal Skills Contract Negotiation Evaluation Compliance Innovative Problem Solving Strong Written Verbal Communication Reporting Documentation Experience Director, Vendor Services Compliance October 2015 Current Company Name City State Analyze requirements produce solutions accordance best practices employment human resource law relates independent consultants, contractors, temporary labor. Architect solutions exceed program objectives in-depth analysis business requirements. Facilitate discovery business information processes uncover potential areas risk. Selected lead management program implementation including project initiation, planning, execution closure. Develop manage project schedules deliverables report status results. Coordinate activities meetings internally stakeholders analyze business requirements solicit feedback. Conduct detailed workflow business reviews monitor project results control resources. Audit data systems ensure thorough understanding processes internal policies. Continually evaluate programs improve process, system, people efficiencies. Prepare metrics recommendations present Quarterly Business Reviews. Team Manager October 2008 December 2010 Company Name City State Responsible team Human Resource Specialists/Business Managers. Manage programs ensure account satisfaction operational delivery defined objectives. Develop effective relationships key stakeholder involved client programs. Screen hire senior level professionals well coordinate orientations. Actively train, mentor, consult new employees hired company. Conduct regular feedback planning sessions employees meet career path objectives including professional development coaching. Evaluate adjudicate independent contractor compliance assessments. Provide risk analysis assessment identifying potential areas concern ensuring programs administered agreed upon. Negotiate master service agreements individual consulting contracts. Human Resource Specialist/Business Manager November 2006 October 2008 Company Name City State Educate communicate regarding complex human resource, legal, financial, system transactions. Administration benefits including retirement, profit sharing, medical, dental, life, disability insurance. Oversee invoicing, payroll, expense processing reconciliation assigned accounts. Work independent contractors vendors perform compliance assessments. Audit reconcile online reports guarantee accounts accurately reflect business goals. Provide operational business support high level customer service assigned group professionals working domestically internationally. Serve advocate internally ensure outstanding issues managed resolved promptly. Establish maintain positive working relationships developing credibility report. Relationship Banker August 2004 October 2006 Company Name City State Proactively initiate, develop, manage long-term, profitable relationships. Manage existing client relationships identify future needs consultatively address them. Profile prospects clients indentify additional financial needs, refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent positive basis. Responsible preparing weekly monthly reports employee branch status several aspects banking. Hold meetings weekly employees knowledge current products, sales meetings, satisfying client needs. Oversee participate daily operational function branch teller area responsible delivery superior quality service adhering corporate, regulatory audit guidelines. Ensure timely efficient completions client transactions teller staff acting service leader branch personnel. Proactively encourage sales/quality referral process branch teller staff. Consistently met monthly sales goals. Recognized Regional President 100% score mystery shopper. Director, Enterprise Solutions January 2011 September 2015 Company Name City State Analyze requirements produce solutions accordance best practices employment human resource law relates independent consultants, contractors, temporary labor. Architect solutions exceed program objectives in-depth analysis business requirements. Facilitate discovery business information processes uncover potential areas risk. Selected lead management program implementation including project initiation, planning, execution closure. Develop manage project schedules deliverables report status results. Coordinate activities meetings internally stakeholders analyze business requirements solicit feedback. Conduct detailed workflow business reviews monitor project results control resources. Audit data systems ensure thorough understanding processes internal policies. Continually evaluate programs improve process, system, people efficiencies. Prepare metrics recommendations present Quarterly Business Reviews. Education MPA Human Resource Management January 2012 George Mason University City State Human Resource Management BA Organizational Communication May 2006 George Mason University City State Organizational Communication AS General Studies May 2004 Northern Virginia Community College City State General Studies Skills account management, approach, Architect, banking, Benefits, Change Management, coaching, Strong Interpersonal Skills, interpersonal skills, consulting, contracts, Contract Negotiation, client, clients, customer service, delivery, Documentation, financial, Human Resource, human resources, insurance, invoicing, law, legal, director, Management Skills, meetings, mentor, Payroll, personnel, policies, problem solving, processes, improve process, profit, program implementation, quality, Reporting, risk analysis assessment, sales, phone, Verbal Communication, workflow, Written