SALES ASSOCIATE Summary Serviceoriented employee 19 year background Customer Service. Dedicated making customers happy aiding fulfilling needs, well excellent communication time management skills. Handles tasks accuracy efficiency. Willing go extra mile takes get task done. Whether taking orders via phone person. Will take time care needed, make sure job task hand done right. Highlights High customer service standards Strong organizational skills Active listening skills Courteous demeanor Energetic work attitude Adaptive team player Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Product Sales Cross-sold services, upgrading customers different plans product packages. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Experience Sales Associate 11/2008 Company Name City State Answer customers' questions merchandise advise customers merchandise selection. Itemize total customer merchandise selection checkout counter, using cash register, accept cash charge card purchases. Pack customer purchases bags cartons. Take inventory examine merchandise identify items reordered replenished. Stock shelves, racks, cases, bins, tables new transferred merchandise. Stamp, attach, change price tags merchandise, referring price list. Receive, open, unpack issue sales floor merchandise. Clean display cases, shelves, aisles. Design set advertising signs displays merchandise shelves, counters, tables attract customers promote sales. Lead Decorator 07/2003 09/2014 Company Name City State Oversee activities directly related making products providing services. Train new employees, oversee personnel processes. Determine goods services sold, based forecasts customer demand. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. Plan direct activities sales promotions, coordinating department heads required. Develop implement product-marketing strategies, including advertising campaigns sales promotions. Plan store layouts design displays. Observe color products baked adjust oven temperatures, humidity, conveyor speeds accordingly. Set oven temperatures place items hot ovens baking. Combine measured ingredients bowls mixing, blending, cooking machinery. Measure weigh flour ingredients prepare batters, doughs, fillings, icings, using scales graduated containers. Roll, knead, cut, shape dough form sweet rolls, pie crusts, tarts, cookies, products. Place dough pans, molds, sheets bake production ovens grills. Check quality raw materials ensure standards specifications met. Check equipment ensure meets health safety regulations perform maintenance cleaning, necessary. Apply glazes, icings, toppings baked goods, using spatulas brushes. Decorate baked goods, cakes pastries. Set time speed controls mixing machines, blending machines, steam kettles ingredients mixed cooked according instructions. Prepare maintain inventory production records. Order receive supplies equipment. Operate slicing wrapping machines. Develop new recipes baked goods. Work one one customers help fill needs. Sit customers design birthday cakes, anniversary cakes wedding cakes. Decorator 04/1996 11/2000 Company Name City State Set time speed controls mixing machines, blending machines, steam kettles ingredients mixed cooked according instructions. Decorate baked goods, cakes pastries. Apply glazes, icings, toppings baked goods, using spatulas brushes. Check equipment ensure meets health safety regulations perform maintenance cleaning, necessary. Customer Service Phones Deliveries. Education High School Diploma May 1999 Coastal Carolina University City State Marine Sciences High School Diploma Trinity High School City State Skills advertising, cash register, color, cooking, Critical Thinking, Customer Service, Decision Making, English, maintain inventory, inventory, Listening, machinery, Marketing, materials, personnel, processes, product-marketing, Speaking, quality, Reading, safety, Sales, tables, Phones, Time Management