RELATIONSHIP SUPPORT OFFICER Experience 01/1997 01/2002 Relationship Support Officer Company Name Delivered administrative operations support Corporate Institutional Bank Insurance team, including 10+ senior relationship managers 5 credit analysts managing day-to-day reception activities greeting visitors vendors, responding requests information. Coordinated executive senior management's schedules, calendars, agendas, drafted meeting agendas followed meetings team conferences. Worked administrative team members human resources staff new employee hiring special events. Produced reports correspondence, administered up-to-date organizational chart, maintained office activity logs spreadsheets, distributed incoming mail throughout office. Past experience includes Administrative Word Processing Specialist Trust Investment Services. 01/1991 01/1997 01/1988 01/2016 Commercial Relationship Support Manager Company Name － City State Commercial Banking Small Business (2002 ­ 2016) Provided comprehensive administrative operational support five-person team comprised commercial lending officers, relationship management team, loan operations team, ensuring delivery best-in-class customer service. Enforced compliance lending requirements relating origination, processing, closing, funding commercial loans, ensured adherence federal state regulatory guidelines, upheld bank policies, procedures, standards; maintained knowledge Patriot Act (CIP), Bank Secrecy Act, Community Reinvestment Act. Ensured transactions credit risk functions conformed bank regulations credit policies. Released notes security interests paid loans, processed commercial loan payments advances lines credit, prepared UCC-1 filings releases, ordered, reviewed, approved loan documents requisite reports new loans, extensions, renewals, modifications; documented commercial loan packages files using Provenir Credit Workflow. Communicated status loan portfolio, including level exception reporting, past due collections, loan maturity management. Managed exception tracking, identification, curing, evidencing proper file documentation. Compiled reports, prepared customer letters, followed annual financial reporting customers security interest documents. Requested spreading analysis financial statements assigned sectors, key business risk analysis, industry sector analysis, related economic data. Ordered reviewed Certificates Good Standing, verified flood zone certifications loan origination renewals, assisted periodic covenant checks credit reviews. Participated external client meetings conjunction relationship manager internal business meetings. 01/1988 01/1991 Regional Support Assistant Company Name Education 2004 Master Science Public Administration Metropolitian College New York － City State Public Administration 2004 Bachelor Science Business Church Management Nyack College － City State Business Church Management 1999 Associate Applied Science Accounting Borough Manhattan Community College － City State Accounting Professional Affiliations Commercial Banking Support Relationship Manager 25 years' experience working banking financial services industry. In depth knowledge commercial lending financial products success working bank teams deliver world-class service maintaining compliance federal, state, bank regulations. Skilled streamlining maintaining day-to-day workflows planning, organizing, prioritizing special projects. Seeking apply expertise take next career step respected banking institution rewards hard work, talent, results. Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership Accomplishments Developed efficient filing system customer database protocols, resulting increased office organization. Worked Regional Support Manager develop implement inaugural step-by-step employee manual, outlining proper business procedures helping employees understand office practices legal processes. Skills Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow