PROGRAM SUPPORT ASSISTANT Experience June 2012 January 2015 Company Name City State Program Support Assistant Accounting Tech- responsible claims matching, adjustments, refunds complete account audits veteran's accounts. Produced voucher refunds, processed returned First Party checks. Prepared public vouchers processing, refund reviews, pre-payments, claims- matching reports, audit requests Veterans VA entities. Provided assistance Debt Management, Internal Revenue Treasury Offset Programs. Collected, analyzed prepared data processing provided clerical technical support CPAC operations. This includes determination insurance payments applied veteran's co-pay reviewing patient account information. A determination made amount credit given offset veteran's account properly annotated electronic comments. Reviewed First Party debt directly related Debt Management Program Treasury Offset Program prior actual impact payment offsets. Determined appropriate Fund Resource Code refund process. Ensured pertinent information gathered input automated systems, timely accurate manner. Collected, compiled, and/or tracked data preparation statistical, financial and/or administrative reports ad-hoc recurring basis. Prepared written documents correspondence memorandums. August 2008 January 2012 Company Name City State Agriculture Teacher Served high school agriculture teacher, FFA Advisor, facility manager, counselor, mentor performed assigned duties required. Prepared course material curriculum multiple educational levels diverse audience. Created lesson plans ensured efficient delivery course material often modified adapted needed diverse audience. Maintained classroom hardware, software supplies insure optimum performance educational environment. Fostered maintained working relationships local statewide leaders. Monitored student progress submitted progress reports ensure student comprehension understanding material presented. Provided feedback students projects assignments. Developed interactive engaging curriculum, lesson plans websites classroom materials applied instructional methods insure student engagement learning. Insured course work designed appropriate diverse audience. Served campus aesthetics committee. Developed entire course curriculum available independent, online course high school students utilizing Adobe Flash, Dreamweaver, Front Page, Camtasia, Snagit, PowerPoint, programs required. Utilized survey data evaluate effectiveness high school's educational program. Developed finished products include engaging lesson plans, training materials, educational videos, computer enhanced instruction. Designed, evaluated, modified curriculum utilizing ADDIE CIPP model curriculum design needed. Routinely developed utilized formative (internal) summative (external) evaluations instruction order maintain meaningfulness allow optimal learning. Constantly reviewed maintained currency educational journals texts order maintain knowledge emerging trends instruction technology review recent developments fields education training. Attended professional development regularly order collaborate colleagues st insure course work date 21 Century collaborate innovative instructional methods. Designed, developed presented staff development training district teachers (adult learners). Served mentor incoming teachers. Served department chair Career Technology Department. Facilitated fundraisers maintained cash flow documentation. Trained students competitions state national level Leadership Development Events Career Development Events. Maintained student educational records high school level. Created maintained databases student educational records. Instructed teachers (adult learners) countywide staff development curriculum design technology integration curriculums. Performed needs assessments within community prior ground development new courses district. Introduced, designed, developed implemented new course designed entirety students utilize stepping stone career veterinary medicine animal science. This course became popular, new teachers added teach curriculum. New curriculum, supplemental activities, exams independently created courses. Modified curriculum allow honors credit high school level applied honors credit classes taught well. October 2004 July 2008 Company Name City State Agriculture Teacher Served high school agriculture teacher, FFA Advisor, facility manager, performed assigned duties required. Assisted writing USDA grants. Developed designed instruction classroom use. Planned implemented leadership camps activities student leaders. Planned implemented livestock show 100+ students annually. Developed new curriculum used classroom activities served advisor student leadership organization. Designed, evaluated implemented new curriculum emerging classes. Developed new classes, including instructional materials adopted long term. Developed survey instruments, administered surveys, provided data analysis justify classes. Implemented completely new class instructional material based results needs assessment. Visited local community colleges ensure latest trends technology instructional methodology addressed needs students. Worked closely community advisory board order ensure community's desires heard implemented. Taught courses served "dual credit" students allowing high school college credit obtained. Aided students scholarship applications proficiency awards. August 2001 July 2004 Company Name City State Agriculture Teacher Taught high school agriculture. Served FFA advisor. Oversaw greenhouse facility performed assigned duties required. Facilitated plant sales fundraisers student leadership organization. Nurtured fading program fully successful self- sufficient educational program less 2 years recruitment, implementation interesting engaging curriculum participation leadership opportunities students. Prepared lesson plans implemented lessons based curriculum needs. Adapted instruction fit needs target learners. Education Texas A&M University City State US Doctor Education Design development online Doctor Education August 2014 Texas A&M University, College Station, Texas GPA: 4.0 maximum 4.0 Major: Agriculture Education Minor: Design development online instruction Title Dissertation: The relationship perceived motivation perceived resilience educational pursuits military spouse. Texas State University City State US Masters Education Agriculture Education Masters Education Texas State University, San Marcos, Texas August 2001 GPA: 3.7 maximum 4.0 Major: Agriculture Education Texas State University City State US Bachelors Science Animal Science Bachelors Science August 1997 Texas State University, San Marcos, Texas GPA: 2.73 maximum 4.0 Major: Animal Science 3 Awards Skills 2012 Texas State University Career Technology Education, Agriculture Department Chair- Career Technology Education 2011-2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University Strategies Secondary Teaching Ed.D. Educational Evaluation President- Parent Advisory Board- Fort Leavenworth- CYSS- August 2013- October 2014 Proficient Microsoft Office applications well Mac programs applications Proficient Flash, Adobe, SPSS, FrontPage, Dreamweaver Proficient Learning Management Systems Content Management Systems Familiar SPSS instrument analyze data Typing 45+ wpm Relevant Coursework 1. Learning Theory a. Philosophy Ag. Education- 3 hours b. Principles Adult Education- 3 hours 2. Instructional Design Practices a. Curriculum Development- 3 hours b. Adult Education Program Development- 3 hours c. Secondary Curriculum- 3 hours d. Strategies Secondary Teaching- 3 hours e. Adult Learners- Adult Education- 6 hours (both Ed.D. M.Ed) 3. Educational Evaluation M.Ed. Program Evaluation, Design a. Program Evaluation (M.Ed.)- 3 hours b. Program Evaluation (Ed.D)- 3 hours 4. Instructional Product Development a. Instructional Design- 3 hours b. Research Methods (M.Ed.)- 3 hours c. Research Methods (Ed.D)- 3 hours d. Qualitative Research- 3 hours e. Data Collection Analysis- 3 hours 5. Computers Education a. Teaching ELearning Development Delivery- 3 hours b. Advanced Methods Distance Education- 3 hours c. Instructional Design Online- 3 hours Professional Affiliations OPOC CGSC Spouse Council Accomplishments supplemental activities, exams independently created courses. Modified curriculum allow honors credit high school level applied honors credit classes taught well college credit obtained. Aided students scholarship applications proficiency awards Teacher Year Pinecrest High School 2011- 2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University November 2006- Teacher's Turn Key Award (National Award Teaching January 2010- Iron Mike Award Volunteerism Fort Bragg, North Carolina Treasured Employee Award, CPCPAC Nov. 2012, April 2013, October 2013 Military Experience April 2012 April 2013 Company Name update/information paper Army Community Service. Maintained continuity notebook turned ACS upon completion position. Planned, coordinated executed least 2 village socials/ meetings per calendar year community. Worked Fort Leavenworth Frontier Heritage Communities (FLFHC), Provost Marshals Office (PMO), AAFES, Commissary, Directorate Family, Morale, Welfare Recreation organizations address quality life issues. Worked Customer Management Service Program Manager feedback resolution quality life issues. Provided updates announcements FLFHC monthly community newsletter Founding Member/ OPOC CGSC Spouse Council April 2012 April 2013 Fort Leavenworth, KS Hours per week: 8-15 Founding Member/ OPOC Served Treasurer Co- Primary Spouse Council Contact. Aided development monitoring GSGC/ ILE Families Facebook page. Aided planning implementing family activities. Aided dissemination information activity planning. Responsible creating Spouse Council CGSC. Created maintained guidelines procedures. Recruited volunteers sit Spouse Council. Helped schedule monthly meetings; attended meetings voted issues. Created maintained social media sites. Aided publicity group. Worked PAO Director Student Division. Routinely briefed CGSC leadership. Verified aided volunteers logging volunteer hours VMIS. 2 th General Volunteer- 28 CSH June 2010 December 2012 Fort Bragg, NC Hours per week: 5 General Volunteer Served Steering Committee. Aided planning implementing fundraisers. Aided fundraising opportunities. Helped develop, plan implement family activities unit. Helped develop, plan implement homecoming activities deployment. Supervisor: Felton Moore (910-391-4768) nd Family Readiness Group Leader- C Co. 82 BSB July 2008- June 2010 Fort Bragg, NC Hours per week: 20-35 FRG (Family Readiness Group) Leader Served liaison family members desiring information concerning deployed Soldiers military chain command. Planned implemented fundraisers, organized, planned, conducted redeployment activities, developed newsletter template published monthly newsletter. Other responsibilities included: -Supported unit commanders FRG goals -Provided overall leadership FRG (which included planning, managing, supervising FRG activities) -Identified addressed important FRG family related issues command -Ensured proper FRG training FRG key members -Ensured proper classes instructional informative nature provided -Trained Casualty Notification procedures -Trained conducted activities Comfort/Care Team Member -Planned company level FRG meetings -Attended actively participated Battalion FRG Steering Committee meetings -Coordinated administrative logistical support Family Readiness Support Assistant (FRSA) -Designed developed training adult family members Skills Credit, Dreamweaver, Flash, Class, Comprehensive Large Array Data Stewardship System, Data Analysis, Marketing Analysis, Needs Assessment, Usda, Animal Science, Career Development, Cash, Databases, Documentation, Front Page, Integration, Integrator, Its, Leadership Development, Mentor, Powerpoint, Progress, Training, Recruitment, Sales, Sales And, Accounting, Adjustments, Audit, Audits, Basis, Claims, Clerical, Correspondence, Operations, Patient Account, Payments, Technical Support, Vouchers, Instructional Design, Adult Education, Content Management, Content Management Systems, Frontpage, Learning Management, Learning Management Systems, Mac, Microsoft Office, Ms Office, Spss, Typing, Award, Deployment, Dissemination Of Information, Fundraising, Liaison, Logging, Pmo, Program Manager, Steering, Collection, Data Collection, Product Development, Teaching, Transmissions