ACCOMMODATION SERVICE EXECUTIVE LL Professional Summary Customer service sales expert identifies customer needs delivers solutions problems. Driven exceed sales customer satisfaction goals build long term relationships clients. Creates positive experience high quality customer care. Bilingual manager able build, lead train efficient friendly service teams. Core Qualifications Client-focused Results-oriented Quick learner Superior communication skills Cheerful energetic Effective team player Experience ACCOMMODATION SERVICE EXECUTIVE 12/2016 Current Company Name City State Communicate Partners telephone e mail provide guidance assistance regarding Booking.com platform Extranet. ​ Provide commercial advise orientation partners based Booking.com business model. Gather information solve partner guests issues regarding reservations order coordinate assistance Customer Service department. Review process new partnership registrations set ready open Booking.com webpage. Keep partners guests center operations guarantee maximum satisfaction. ​ CUSTOMER SERVICE EXECUTIVE 02/2016 11/2016 Company Name City State Communicate customers telephone e mail provide information hotel reservations, take enter information, cancel reservations, gather complaints details Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Check ensure appropriate changes made resolve customers' problems. Contact customers respond inquiries notify claim investigation results planned adjustments. Refer unresolved customer grievances designated departments investigation. GENERAL MANAGER /SALES MANAGER 12/2011 01/2016 Company Name City State Managed sales team generating daily new memberships according sales quota, interacted prospects new customers provided high level service achieve 100% customer satisfaction company revenue. Hired trained sales customer service staff. Monitored customer preferences determine focus sales efforts. Developed,implemented monitored programs maximize customer satisfaction. Manage projects contribute committee team work. Create, maintain, enter information databases. GENERAL MANAGER 01/2005 12/2011 Company Name City State Managed sales customer service operation Control retention attrition Responsible new hire process Supervised 30 employees Reported District Vice President GUEST SERVICE MANAGER 01/2000 12/2004 Company Name City State Served public relations representative hotel. Assisted guests special requests visits. Answer inquiries pertaining hotel services, guest registration, travel directions, make recommendations regarding shopping, dining, entertainment Record guest comments complaints, referring customers managers necessary. Transmit receive messages, using telephones telephone switchboards. Accomplishments researched, calmed rapidly resolved client conflicts ensure customer retention increasing 85% per month. Consistently generated additional revenue skilled customer services sales techniques used generate new corporate. accounts service high volume employee corporations. Satisfactory managed company new locations pre saleand openings guarantee revenue profit investment return. Education J.D. Law 2000 Universidad Santa Maria City State Venezuela Law Courses Military Law, Criminology Bachelor Science TOURISM 1995 IUTIRLA City Venezuela Tourism Hospitality Management Barcelona Hospitality Tourism Instituto Universitario de Tecnologia Industrial "Rodolfo Loero Arismendi", El Morro, Anzoategui Graduated Cum Laude Professional Affiliations National Association Professional Trainers Languages Bilingual English- Spanish, proficient Portuguese, French Italian. Skills Customer services supervision,decision making, dependable, staff training development, problem solver, public relations,dynamic team player able motivate employees reach high level performance using maximum potential. Online skills development courses ,The Open University Commercial awareness. Conversations interviews. Developing high trust work relationships. Difference challenge teams. Discovering development management. Facilitating group discussions. Making decisions. Speeches speech making. The importance interpersonal skills. The role manager. Three principles coaching approach.