CUSTOMER SERVICE REPRESENTACTIVE Summary Energetic Customer Service Associate strong time management skills thrives fast-paced, dynamic environment. Dedicated Customer Service Representative provides exceptional customer service active listening problem solving. Call Center Representative expertise providing customer support high call volume environments. Exceptional computer aptitude telephone etiquette. Hands-on Customer Service Manager effective motivating others reach optimum potential. Highlights MS Office proficient At-home daycare professional Emotionally supportive Self-sufficient confident Positive optimistic People-oriented Creative problem solver Exceptional communication skills Quick learner Strong client relations Credit card processing Multi-line phone talent Accomplishments Exceeded company goal personal goals. excellent average handle time outstanding Customer satisfaction reports. Received numerous compliments members. Experience Customer Service Representactive 08/2014 Current Company Name City State Processed applications, payments, corrections, endorsements cancellations. Submitted up-to-date activity production logs agency management review. Presented clearly explained insurance policy options clients based needs goals. Called 20-30 lapsed customers day inquire continuing needs. Handled escalated calls. Researched cases, pay phone, handled vendor return unit calls also took Supervisor calls. Became researcher/Supervisor within 3 months start date. Office Manager/ Fitness Instructor 04/2013 08/2014 Company Name City State Recruited average 7 new participants month. Explained exercise modifications contraindicated movements participants history injury. Cultivated positive relationships participants interacting group fitness classes. Greeted members professional friendly manner. Developed safe effective exercise programs members. Explained class objectives rules. Customer Service Associate 01/2013 04/2013 Company Name City State Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 30 calls queue per minute. Acted professionally patiently addressing negative customer feedback. Customer Service Associate 08/2012 01/2013 Company Name City State Assessed clients' financial situations develop strategic financial planning solutions. Daycare Assistant/ Office Manager 04/2010 08/2012 Company Name City State Promoted good behavior using positive reinforcement method. Promoted language development skills reading storytelling. Assisted lead teacher snack time, arts crafts putting children naps. Relieved head teacher toddler teacher. Dressed children changed diapers. Communicated regularly parents daily activities behaviors. Offered parents detailed daily reports outlined child's day. Maintained daily records children's individual activities, behaviors, meals naps. Maintaineda child-friendly environment allowing frequent access outdoor activities. Sparked imagination helping children discover new things day. Sparked imagination helping children discover new things day. Customer Service Rep 01/2009 04/2010 Company Name City State Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 25 calls queue per minute. Addressed resolved customer product complaints empathetically professionally. Defused volatile customer situations calmly courteously. Accurately documented, researched resolved customer service issues. Mastery customer service management systems databases. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Identified chronic customer issues creating maintaining customer complaint log. Referred unresolved customer grievances designated departments investigation. Managed high call volume tact professionalism. Acted professionally patiently addressing negative customer feedback. Education Paralegal Certificate Paralegal 2009 Branford Hall Career Institute City State Bachelor Science Skills Accounts payable, arts, Billing, call center, communication skills, CPR Certified, Creative problem solver, Credit, clients, client relations, customer service, databases, fast, financial, financial planning, First Aid, access, MS Office, Paralegal, Persuasive, speaker, Quick learner, reading, strategic, teacher, phone