CUSTOMER CARE ADVOCATE Experience Customer Care Advocate 04/2019 Current Company Name – City State Respond phone calls correspondence including limited too, appeals, corrected claims, timely filing, claims projects. Responding high call volumes incoming calls customer inquiries current prospective members, providers well internal external business partners seeing calls completion. Maintaining current knowledge BMCHP Wellsense Health Plan benefits, provider network development contact issues, Mass New Hampshire Medicaid regulations, well industry standards claims adjudication party liability issues. Meeting performance goals established position areas productivity, call quality customer satisfaction. Adhere HIPPA guidelines. Perform duties assigned Customer Care Representative 03/2017 04/2019 Company Name – City State Resolving customer inquiries problems effective interaction internal external staff‚ particularly areas marketing‚ enrollment‚ provider relations‚ Customer Care Center claims. Responding high volume incoming calls customer inquiries current prospective members‚ providers internal external staff utilizes appropriate resource materials effectively accurately interpret‚ respond resolve customer inquiries sees calls completion. Utilizing appropriate resource materials effectively accurately interpret‚ respond resolve customer inquiries problems. Maintaining knowledge plan contracts effectively interpreting information related plan's benefits. Employs strong interpersonal skills order handle difficult calls courteously professionally. Document calls accordance departmental policies. Work peers solve problems promotes teamwork. Makeup Artist 03/2013 07/2014 Company Name – City State Educated clients products performed full service makeup applications Participated focus days promotional events build client loyalty attract new clientele. Achieved sales goals accordance productivity objectives. Recorded clients purchasing information communicate ensure future business. Server/Waitress 08/2009 05/2014 Company Name – City State Presented explained menus customers Answered queries regarding restaurant items informed daily specials. Provided excellent customer service: Worked closely restaurant staff ensure orders served efficient manner Orders assembled properly kitchen delivered customers timely manner. Dedicated meticulous high level accurateness attention detail. Earned management trust serving key holder, responsibly opening closing Establishment. Skincare Specialist 07/2006 06/2009 Company Name – City State Developed maintained quality relationships clients follow-up practices event invitations. Exceeded sales goals expectations various skin care brands using up-selling Produced weekly brand reports order identify products needed additional assistance meeting monthly sales goals. Calculated daily sales goal help consultants stay track. Attended training education courses train peers various skincare brands. Beauty Advisor Manager 03/2005 05/2006 Company Name – City State Welcomed guest offering superior customer experience. Supervised Beauty department; hired developed staff, managed performance oversaw departmental functions. Responsible proper promotion products clients professional tutorials introduction new techniques fully maximize use products. Attend periodic vendor training seminars achieve highest level product knowledge. Work History Server/Waitress 02/2009 Current Company Name City State Presented explained menus customers Answered queries regarding restaurant items informed daily specials. Provided excellent customer service: Worked closely restaurant staff ensure orders served efficient manner Orders assembled properly kitchen delivered customers timely manner. Dedicated meticulous high level accurateness attention detail. Earned management trust serving key holder, responsibly opening closing Establishment. Makeup Artist 03/2013 07/2014 Company Name City State Educated clients products performed full service makeup applications Participated focus days promotional events build client loyalty attract new clientele. Achieved sales goals accordance productivity objectives. Recorded clients purchasing information communicate ensure future business. Skincare Specialist 07/2006 06/2009 Company Name City State Developed maintained quality relationships clients follow-up practices event invitations. Exceeded sales goals expectations various skin care brands using up-selling Produced weekly brand reports order identify products needed additional assistance meeting monthly sales goals. Calculated daily sales goal help consultants stay track. Attended training education courses train peers various skincare brands. Beauty Advisor Manager 03/2005 05/2006 Company Name City State Welcomed guest offering superior customer experience. Supervised Beauty department; hired developed staff, managed performance oversaw departmental functions. Responsible proper promotion products clients professional tutorials introduction new techniques fully maximize use products. Attend periodic vendor training seminars achieve highest level product knowledge. Education High School Diploma West Roxbury High School City State Skills Creative problem solver MS Windows proficient EExceptional communication skills Trusted key holder SStrong client relations Mediation capability SStrategic sales knowledge Proficient cash management QQuick learner Floor set design expertise, Attention detail, cash management, closing, communication skills, Creative problem solver, clientele, client, clients, client relations, excellent customer service, focus, Mediation, MS Windows, promotion, purchasing, quality, Quick learner, selling, sales, seminars, set design, skin care, Strategic Professional Summary I motivated individual exceptional customer service skills looking professional growth. My experience various settings developed understanding working broad spectrum customers.