DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Performance-driven accomplished Director Information Technology offering unique combination operations management experience. Strong leader demonstrated success managing providing leadership diverse technological environment. Creative, dependable enthusiastic change agent proven track record improving efficiencies reducing costs. Visionary superior long-term planning project management experience. Proven ability implement standards procedures improve business processes functionality. Skilled coalition-builder management practices motivate improve staff performance levels forming cohesive team. Innovative customer-oriented formulate strategies address service delivery demands resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration Skill Highlights Professional Experience Director Information Technology 05/2000 01/2014 Company Name － City State Provides leadership directing, planning, managing, implementing information technology needs City Greensboro. Provided oversight direction Application Services, GIS, Network Services Public Safety IT divisions. Establishes guidelines programs effective information technology management. Facilitates implements City-wide strategic policy planning, development, deployment information technology. Key Achievements: Generated savings $400K per year implementation VoIP Partnered NCDOT GDOT implement City-wide fiber optic network infrastructure Implemented on-line payments parking tickets utility bills. Received 1 million payments date Over last five years, maintained 95% customer satisfaction rating 98% uptime server network environment Implemented virtualized server environment business continuity site redundant SAN, servers network infrastructure Re-established Technology Advisory Committee. Network Services Manager 07/1998 05/2000 Company Name － City State Managed Desktop Services Division, included Help Desk, local area network, server administration, training leasing computer technology. Maintained assisted support enterprise-wide technology deployment. Ensured customers' technology needs addressed resolved efficient effective manner. Key Achievements: Championed organizational strategic initiative implement client-server environment Microsoft Exchange leasing computer technology Managed directed installation 900+ workstations ahead schedule budget Managed implemented $2.8 million internal service charge back structure Help Desk support leasing computer technology Implemented custom Helpdesk Request application, includes customer satisfaction survey closed call. Data Communications Analyst 06/1989 07/1998 Company Name － City State Installed, maintained, configured analyzed data communication needs City Greensboro. Installed configured modems, multiplexers, routers, control units DEC IBM terminals. Analyzed system needs configuration requirements acquire appropriate equipment. Managed, maintained resolved complex system problems IBM Mainframe, VAX systems, servers. Key Achievements: Configured 450+ users All-In-One Project leader upgrading IBM Mainframe VSE/ESA Developed operations manual IBM Mainframe Employee Year finalist 1996. Electronics Technician 09/1986 06/1989 Company Name － City State Repaired, installed, configured maintained PC's, servers, modems communication equipment. Installed designed network data communication circuits. Managed setup installed communication equipment included mid-range servers, communications equipment, VAX systems PC's. Key Achievements: Designed installed wiring communications infrastructure student registration Established redundant communication links remote sites Developed planned communications infrastructure campus computer labs. Education Certified Chief Information Officer (CIO) November 2005 UNC-Chapel Hill － City State B.S Industrial Technology (Electronics) 1986 North Carolina A&T State University － City State Professional Affiliations Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association Telecommunications Officers Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform Liaison Project (WRLP) Previous President, National Forum Black Public Administrators (NFBPA), Triad Chapter Skills budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring