SENIOR APPLICATION SPECIALIST Professional Summary Highly motivated, results detail oriented leader strong communication, leadership, troubleshooting skills. I proven track record increasing staff development focus quality improvement. I seeking position allows implement health care improvement processes procedures. Education Training Associate Degree Applied Science June 1999 Robert Morris University － City State Health Information Management Healthcare Management Devry University － City State Course work Healthcare Management Skill Highlights Staff training development Relationship team building Conflict resolution Professional Experience Senior Application Specialist Mar 2014 Company Name － City State Implement support business office software solutions Create test application scenarios, including interfaces device integration Coordinate software version upgrades various departments Assists project efforts related charge capture, claims, remittance cash management workflows Support day day maintenance HB system. Includes daily checks, investigation, root cause analysis, remediation, process improvement Serves HB Data Courier lead Provides on-call support hours Revenue Cycle Trainer Jul 2006 Mar 2014 Company Name － City State Provided operational technical support enabled business office function efficiently effectively. Responsible operational issues, resolution development advanced integration audit/review functions. Conduct, deliver arrange training programs new employees continuing education current employees business office. Evaluate old policies procedures update necessary. Acts liaison business office technical staff information systems communicate issues coordinate resolution. Work managers develop job aids, improve accuracy assist improving best practices. Conduct employee specific need issue based assessments. Participate quality reviews staff identify issues provide additional training. Create maintain training materials well Epic procedural guidelines departmental workflows. Deliver cross-training programs. Analyze workflows system functions enhance correct capture patient information, clinical charges diagnostic codes, support electronic billing collection processes. Regularly evaluated employee performance, provided feedback coached staff needed. Network Support Analyst Nov 2005 Jul 2006 Company Name － City State Customer service liaison Nebo customers. Traveled locally regionally train hospital business office personnel use ECare CMS system. Assisted new clients setting billing processes utilizing ECare. Worked programmers/analysts problem related issues concerning installation upgrades involving ECare. Managed Care Claims Auditor Apr 2002 Nov 2005 Company Name － City State Led directed managed care projects involving patient account activities. Monitored billers collectors workflow processes. Assisted improving departmental performance outcomes. Assisted maximizing reimbursements reaching departmental revenue goals. Worked closely staff keep abreast current contracts, contract changes, billing criteria, reimbursement timeframes, pre-certification requirements. Developed job tools assist billers, admitting insurance verification staff. Coordinated appeal process denied claims. Coordinator refunds unit. Participated A/R, Utilization Review, Revenue Management Patient Access task forces. Provider Relations Representative Jul 1997 Apr 2002 Company Name － City State Responsible recruiting physicians PHO (Physician Hospital Organization). Resolved member provider inquires. Visit, educate physician's office staff related managed care changes. Conducted physician staff orientation in-services quarterly basis. Communicated policy procedure changes physicians staff. Identified developed action plans operational needs. Handled resolution credentialing issues Managed Care Organizations. Facilitated resignation termination physicians Provider Health Organization. Acted administrative liaison seven Provider Health Organization's. Oversaw accuracy operational issues related providers, members relation referral processing, claims payments, capitation payments, fee schedules, dictionary updates provider listings. Computer Skills Epic certifications Resolute Hospital Billing, Home Health SBO Allegra IDX MIDAS Passport/ECARE Microsoft Word, Excel, Powerpoint Certifications Revenue Cycle Training HFMA Six Disciplines Breakthrough Learning Developing Others The Basic Principles Collaborative Workplace Giving Receiving Constructive Feedback Designing Effective Learning Experiences The OZ Principle Accountability Training