PROGRAM DIRECTOR OFFICE MANAGER Summary Highly personable, tech savvy Professional 9 plus years experience administrative customer service roles including 5 years non-profit experience. Demonstrated ability develop maintain relationships dependability exceptional service leading increased repeat referral business support. Effectively communicates Executive Advisory Board Directors constant ongoing daily operation. Job responsibilities include facili- tating monthly support group meetings, training volunteers educational awareness programs within community, maintaining donor data use Sage Fundraising 50 donor software, mailings thank letters fliers donors, creating marketing materials social media postings, maintaining website calendar updates. Additional qualifications include use Highlights crosoft Word, Excel, Outlook, PowerPoint, Access, Publisher, Adobe Pro, Operating Systems Windows XP, Vista Mac, Skype, Facebook, YouTube, Twitter LogMeIn Remote. Experience Program Director Office Manager March 2009 Current Company Name － City State Serve director not-for-profit corporation tending needs survivors diag- nosed forms Gynecological cancers caregivers. Raising awareness, fundraising, hosting local lunch learns community events. Implemented program third year medical students U L U K called "Sur- vivors Teaching Students." Partnered James Graham Cancer Center Norton Hospital design new High Risk Screening Clinic Ovarian Cancer. Facilitate monthly support group meetings GYN Cancer Survivors Cargiv- er's. Handle day day operations keeping Non-Profit Organization healthy thriving. Maintain donor mailing lists send thank letters fliers upcoming events. Maintain website calendar updates. Create marketing materials social media postings. Maintain donor data use Sage Fundraising 50 donor software Virtual Termi- nal Merchant Solutions software. Personal Assistant Director Aviation Company Name － City State Assisted day-to-day needs Director. Made travel arrangements, organized office space, hosted meetings clients review veneer products. Assisted Interior design implementation high end Private Jets: Personally designed Oprah Winfrey's Cirque Du Soleil's RJ, UPS, Fed Ex, Gulfstream Bom- dardiers corporate company jets. Guest Services Representative Company Name － City State Flight Attendant Company Name － City State Collaborated Customer Care In-Flight Managers create strategic plans en- hance customer satisfaction. Provided employees tools maintain increase service levels internal external customers. Increased employee knowledge assisting development implementation product-awareness program. Served In-Flight Training Instructor. Emergency Safety (First Aide, CPR Automated External Defibrillator) · Emergency Procedures · Crew Resource Management Line Holding Pilots Flight Attendants · Security · Serving · Customer Service · Aircraft Specifics · I.O.E. Qualified. Education Bachelor Arts Psychology Social Sciences The University Louisville － City State Psychology Social Sciences High School Diploma Presentation Academy － City State Interests Enjoy playing Tennis, Skiing, Flying Photography. Psi Chi Member: The National Honor So- ciety Psychology Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home Innocence; Meredith Dunn Day Care Center Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League Louisville Ovarian Awareness Kentucky Advisory Board member. Skills Adobe, CPR, clients, customer satisfaction, Customer Service, Customer Care, forms, Fundraising, Instructor, Interior design, letters, Mac, Director, marketing materials, meetings, Access, Excel, office, Outlook, PowerPoint, Publisher, Windows XP, Word, Norton, Operating Systems, Profit, QuickBooks, Safety, Sage, strategic plans, Teaching, travel arrangements, Vista, website Additional Information HOBBIES AND VOLUNTEER SERVICES Enjoy playing Tennis, Skiing, Flying Photography. Psi Chi Member: The National Honor So- ciety Psychology Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home Innocence; Meredith Dunn Day Care Center Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League Louisville Ovarian Awareness Kentucky Advisory Board member.