CLIENT RELATIONS ADVOCATE Career Overview Seeking challenging rewarding career Customer Service would utilize acquired knowledge, training skills achieve career growth potential advancement. Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Extensive experience includes performing needs assessments, gathering appropriate documents assess efficiency, analyzing processes procedures. Core Strengths Responsible Bilingual English/Spanish written spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance Worked company systems IUX diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss. Work Experience October 2009 March 2015 Company Name City State Client Relations Advocate Answer telephones give information callers, take messages, transfer calls appropriate individuals. Create, maintain, enter information databases. Set manage paper electronic filing systems, recording information, updating paperwork, maintaining documents, attendance records, correspondence, material. Operate office equipment, fax machines, copiers, phone systems arrange repairs equipment malfunctions. Greet visitors callers handle inquiries direct appropriate persons according needs. Maintain scheduling event calendars. Schedule confirm appointments clients, customers, supervisors. Conduct searches find needed information, using sources Internet. Operate telephone switchboard answer, screen, forward calls, providing information, taking messages, scheduling appointments. Hear resolve complaints customers public. Schedule appointments maintain update appointment calendars. April 2005 February 2011 Company Name City State Respite Care Provider Provide care mentally disturbed, delinquent, handicapped children. Operate in-house day-care centers within businesses. Assist preparing food serving meals refreshments children. Help children homework school work. Read children teach simple painting, drawing, handicrafts, songs. Organize store toys materials ensure order activity areas. Maintain safe play environment. Dress children change diapers. Observe monitor children's play activities. Communicate children's parents guardians daily activities, behaviors, related issues. Sanitize toys play equipment. Keep records individual children, including daily observations information activities, meals served, medications administered. Care children institutional setting, group homes, nursery schools, private businesses, schools handicapped. May 2000 October 2006 Company Name City State Customer Service Direct coordinate activities businesses departments concerned production, pricing, sales, distribution products. Manage staff, preparing work schedules assigning specific duties. Establish implement departmental policies, goals, objectives, procedures, conferring board members, organization officials, staff members necessary. Determine goods services sold, set prices credit terms, based forecasts customer demand. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. Manage movement goods production facilities. Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Check ensure appropriate changes made resolve customers' problems. Resolve customers' service billing complaints performing activities exchanging merchandise, refunding money, adjusting bills. Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Count money cash drawers beginning shifts ensure amounts correct adequate change. Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Calculate total payments received time period, reconcile total sales. Process merchandise returns exchanges. Monitor checkout stations ensure adequate cash available staffed appropriately. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Sort, count, wrap currency coins. Supervise others provide on-the-job training. Stock shelves, mark prices shelves items. Bag, box, wrap, gift-wrap merchandise, prepare packages shipment. Compute record totals transactions. Offer customers carry-out service completion transactions. Educational Background Maric College City State US Certificate Medical Coding Billing Medical Coding Billing Certificate: Medical Coding Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City State US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego CA San Diego Job Corps City State US Certificate Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City State US Child Development South Western College Chula Vista, CA Certifications Medical Coding Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding