MANAGER FITNESS INSTRUCTOR Summary Enthusiastic customer service/telesales representative in-depth knowledge sales, account management training. Results-driven Manager proven ability establish rapport clients. A hands-on, hardworking, highly motivated individual. Results-driven specialist multi-task, staying organized focused.Energetic, motivated specialist highly organized skilled balancing needs clients personal professional capacities. Customer service sales expert identifies customer needs delivers solutions problems. Talented Customer Service Associate skilled balancing customer needs company demands. Effectively builds loyalty long-term relationships customers achieving individual sales goals. Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Highlights High customer service standards Dedicated process improvement Strong problem solving ability Strong organizational skills Active listening skills Seasoned conflict resolution Energetic work attitude Adaptive team player Self-motivated Excellent communication skills Natural leader Thrives pressure Fast learning Customer friendly Coordination skills Experience Manager Fitness Instructor January 2014 Current Company Name － City State Cultivated positive relationships participants interacting group fitness classes. Explained use exercise equipment participants, prioritizing safety times. Greeted members professional friendly manner. Immediately reported damaged broken equipment. Explained class objectives rules. Extensively trained new existing employees. Educated clients effective ways exercise business travel, home vacation. Promoted safe interactive environment club clients members. Instructed gym members correct use weight resistance cardiovascular equipment. Worked clients improve overall endurance, strength, flexibility balance. Reviewed weekly sales numbers club statistics identify areas improvement. Cocktail Waitress July 2013 October 2013 Company Name － City State Maintained updated knowledge menu items, specials, liquor brands, beers non-alcoholic selections. Continually provided exceptional service customers friendly, knowledgeable accommodating. Effectively calmly resolved situations intoxicated guests. Immediately informed supervisors problems unusual situations took appropriate action. Displayed friendly, outgoing energetic behavior create warm, fun atmosphere guests. Built guest satisfaction enjoyment. Upsold products appropriate. Waitress February 2013 July 2013 Company Name － City State Continually monitored dining rooms seating availability, service, safety well-being guests. Effectively listened to, understood clarified guest concerns issues. Maintained complete knowledge restaurant menu, including daily specials. Monitored guest intoxication immediately reported concerns management. Maintained high standards cleanliness sanitation. Consistently provided professional, friendly engaging service. Skillfully promoted items beverage lists restaurant specials. Waitress January 2013 July 2013 Company Name － City State Consistently provided professional, friendly engaging service. Skillfully promoted items beverage lists restaurant specials. Displayed enthusiasm knowledge restaurant's menu products. Developed maintained positive working relationships others reach business goals. Provided attentive service. Assertively uphold alcoholic beverages, appetizers desserts. Assisted co-workers whenever possible. Waitress Cocktail Server Beer Tub May 2012 December 2012 Company Name － City State Delivered exceptional service greeting serving customers timely, friendly manner. Maintained knowledge current menu items, garnishes, ingredients preparation methods. Appropriately suggested additional items customers increase restaurant sales. Delivered exceptional, friendly fast service. Participated bar incentives contests drive sales promote venue. Maintained positive working relationship fellow staff management. Displayed friendly, outgoing energetic behavior create warm, fun atmosphere guests. Education High School Diploma 2011 Eagan High School － City State Skills balance, clients, fast, safety, sales, statistics