SALES Summary Account Manager focused maximizing sales managing accounts systematically logically. Believes consistency dedication build successful business partnerships. Excel building loyal customer base achieve short long-term organization sales goals. Highlights Superior communication skills Cheerful energetic Effective team player Staff training development Resolution-oriented Dependable reliable Accomplishments Responsible training new employees aspects distribution sales. Ensured one hundred percent compliance company rules regulations. Established new accounts client interaction. Monitored sales goals expectations multiple brands. Improved product placement premise premise accounts. Managed quality assurance products within distribution. Maintained files individual accounts products. Increased sales effective customer communication. Experience Sales September 2008 Company Name － City State Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. Consistently met exceeded department expectations productivity accuracy levels. Recommended helped customers select merchandise based needs. Informed customers sales promotions friendly engaging manner. Answered customers' questions regarding products, prices availability. Collaborated colleagues exchange selling strategies marketing information. Collaborated members departments complete sales transactions. Shared product knowledge customers making personal recommendations. City Manager April 2008 September 2008 Company Name － City State Successfully managed activities 12 team members. Developed, implemented monitored programs maximize customer satisfaction. Interviewed, hired trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues complaints. Coordinated airport vendors regarding fueling catering logistics. Determined flight close-out times completed verified flight forms. Senior Corporate Travel Consultant September 2017 April 2008 Company Name － City State Planned travel arrangements 200 executives staff. Received screened high volume internal external communications, including email mail. Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Built customer loyalty placing follow-up calls customers reported product issues. Passenger Service Agent January 1995 September 2007 Company Name － City State h Communicated customers daily h Committed assistance support others maintaining cheerful helpful attitude h Trained maintained excellent interpersonal communication skills complement proven creative problem solving capabilities h Provided superior customer service work quality demonstrating attention detail, flexibility innovation resolving problems. Possess effective communications skills, work well others levels h Dealt tactfully effectively difficult customers h Experienced customer service supervisory positions h Worked closely inflight, flight dispatch, maintenance, customer service departments operations positon meet needs customers h Experienced handling emergencies, flight delays, diversions, related incidents h Handled incoming outgoing communications, aircraft flight guards, initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, government shipments h Successfully completed civil aviation security course conducted FAA h Assured flight safety winter operations deicing certification training. Education Communications West Virginia State University － City State 2002 United States Air Force Air National Guard － City State Received Honorable Discharge service Communications George Washington High School － City State GPA: Assisted organizing participating various community service projects Involved several athletics programs Assisted organizing participating various community service projects Involved several athletics programs Skills Air Force 2, attention detail, interpersonal communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician