PUBLIC RELATIONS INTERN Summary Team leader developer five years' experience management, sales, customer service achieving positive outcomes result integrity, hard work, innovative thinking. Highlights qualifications include: Professional experience serving teams receiving regional national recognition excellence. Proven leadership motivation ability management volunteer roles. Strong verbal written communication skills. Experience organization staff volunteers multiple high-paced environments. Experience Public Relations Intern Jun 2016 Company Name － City State Develop relationships media contacts ensure integrity within articles. Execute media events timely fashion. Write weekly press releases covering weekend, sent fans sponsors. Develop manage content digital media platforms, including websites, Facebook, Twitter, Instagram, Snapchat, Google+, YouTube. Manage crisis communications develop talking points internal external audiences. Sales Service Coordinator/Assistant Branch Manager Feb 2014 May 2015 Company Name － City State Individual recipient "Pinnacle Award" Cincinnati Region Quarter One 2015 based results sales goal (250%), retail quality assurance audit (operational), employee satisfaction index rating, customer satisfaction index rating. Ensured compliance operational policies procedures provided workflow direction branch staff members. Assisted branch manager employee interviewing, selecting, training, setting adjusting pay rates work hours, directing daily work, monitoring implementing compliance measures, administering discipline, evaluating performance recommending hiring termination decisions. Applied selling techniques open, develop, close sales creating product interest, actively cross-selling products, actively pursuing potential customers. Addressed resolved possible escalated customer concerns complaints. Guest Services Supervisor Sep 2012 Aug 2013 Company Name － City State Organized 30-40 staff members volunteers various events Charlotte Motor Speedway's tracks. Answered questions guests pertaining events facilities. Handled complaints area assigned help satisfy guests ensure positive experience. Problem solved positive manner ensure guests satisfied visit. Sales Manager Jun 2011 Feb 2014 Company Name － City State Member Store #1252 team awarded "Store Year" Best Buy Co, Inc., FY 2012 Store received multiple "Top Store Month" honors 2011-2014 Richmond, IN, Charlotte, NC, Muncie, IN. Recommended home store District 14 Manager selected Carolina District Manager HR Manager serve one two people turn around poor-performing store Charlotte, NC. Outcomes 12-month appointment: Store earned "Top Store Quarter" recognition T-4 territory March 2013 Reduced shrink significantly keeping thorough inventory applying company policies procedures. Implemented employee evaluation process uphold policies employees Coached trained existing new employees company sales techniques, behaviors, goals culture. Increased customer satisfaction index applying Best Buy practices points customer contact. Supported goal achievement modeling strong salesmanship positive behaviors, driving customer satisfaction retention goals, coordinating relationships surrounding businesses, Best Buy stores, local community. Sourced, interviewed hired employees individual business group. Continually coached trained new employees, building confidence role playing, weekly one-on-one consultations, provided coaching recognition feedback create open approachable culture store. Managed Profit Loss statements, opened closed store, handled cash prepared bank deposits, audited cashier drawers, created employee schedules. Analyzed store's performance indicators team selling behaviors goals develop action plans address objectives achieve desired business results. Served Employee Experience Committee (EEC) Chairperson three stores built relationships businesses organizations local area, coordinated volunteer efforts 12 large-scale community events year. Ensured minimum 10 volunteers event secure $1,000 donation 501(c)(3). Public Relations/Social Media Manager, Department Athletics Mar 2011 May 2016 Company Name － City State Promote Indiana University Indiana University East mission fans IU East IU East Athletics. Consistently show ability "think feet" adapt sudden changes. Write, design administer questionnaires recruitment letters students coaches. Social media director athletics, promoting sports Twitter, Facebook, Instagram, Snapchat iueredwolves.com. Plan execute visits prospective students, competing teams, sponsors. Organize athletes visits help build connection prospective recruits. Organize fundraising events athletics. Serve event manager athletic events, organized event staff logistics. Education Bachelor Science Business Administration August 2015 Indiana University Business Administration Professional Affiliations Member Indiana University East Alumni Board Directors (July 2015-Present) Member Indiana University Alumni Association (August 2015-Present) D. Michael Coyle 2 Interests Indiana University East Assistant Coach Men's Women's Track Field (Spring 2015-Present) Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy Cultivating Talent Center Leadership Development, Indiana University East School Business (August 2014-April 2015) Alumni Advisor Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served Emcee Campus Life External Affairs events (August 2013-August 2015) Volunteered track team Special Olympics held Richmond High School interacted athlete participants facilitated meet events (March 2015) 4 year Social Media Coordinator Student Activities Advisory Team (August 2011-August 2015) Community Volunteer annual ReidRide fundraising program Reid Health generates support donations thousands pairs shoes distributed school-age kids greater Richmond area (2012-Present) Volunteer Richmond Parks Recreation City Fit 5K (2012, 2014, 2015) Volunteer United Way (May 2013) Skills c, cashier, coaching, com, content, crisis communications, customer satisfaction, directing, direction, driving, fashion, fundraising, hiring, HR, inventory, letters, logistics, director, modeling, policies, press releases, Profit, quality assurance, recruitment, retail, selling, sales, websites, workflow, articles Additional Information LEADERSHIP COMMUNITY OUTREACH Indiana University East Assistant Coach Men's Women's Track Field (Spring 2015-Present) Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy Cultivating Talent Center Leadership Development, Indiana University East School Business (August 2014-April 2015) Alumni Advisor Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served Emcee Campus Life External Affairs events (August 2013-August 2015) Volunteered track team Special Olympics held Richmond High School interacted athlete participants facilitated meet events (March 2015) 4 year Social Media Coordinator Student Activities Advisory Team (August 2011-August 2015) Community Volunteer annual ReidRide fundraising program Reid Health generates support donations thousands pairs shoes distributed school-age kids greater Richmond area (2012-Present) Volunteer Richmond Parks Recreation City Fit 5K (2012, 2014, 2015) Volunteer United Way (May 2013)