FITNESS DIRECTOR Professional Profile Dedicated business professional seven years experience marketing customer service fitness industry; marketing selling fitness services providing exceptional customer service. Qualifications Successful sales experience Creative resourceful Exceptional problem solving ability Superior organization Strong leadership communication skills Project management Proficient Microsoft Office Outlook Ability work team setting Experience Fitness Director 01/2010 Current Company Name City State Managed 20 full time staff 40 part-time call staff. Managed schedules 10 full time five part-time personal trainers, three nutritionists, two cardio coaches, four Pilates trainers. Worked directly sales personal training, wellness, Pilates, group exercise services packages members based needs member. Provided members exceptional member service exceeding expectations proactive resolving issues answering questions. Setup managed CSI scheduling, billing, operating software system fitness wellness departments. Developed created new programs promote market various fitness wellness services increase member engagement. Worked closely communications team various marketing outlets. This includes creating text formats email alerts, GPX Group Personal Training schedules, brochures, flyers, web content. Developed trained fitness, wellness, athletic services staff departmental processes, procedures, standards. Managed payroll checking time attendance records, entering service provider commission, submitting payroll documents payroll supervisor. Managed Group Personal Training program schedule, billing, marketing materials. Managed fitness wellness department billing credits. Helped develop, market, host open houses Pilates studio launch new conditioning studio. Assisted planning hosting annual Wellness Fair. Handled member complaints worked members find best solution. Worked members determine best program service pairing member appropriate service provider. Worked directly Membership Director increase new member engagement developing promotions communications welcome support new members. Fitness Specialist/Member Service Specialist 12/2007 03/2010 Company Name City State Worked clients assess, design, maintain exercise programs. Programs included goal setting, cardiovascular workouts, strength training workouts help obtain health wellness goals. Created implemented programming fitness division within company including fitness bowls, muscle matchups, table tennis tournaments. The goal fitness programs promote educate employees health wellness within corporations Vivecorp Inc. contracted with. Created marketing materials fitness programs including flyers, email alerts, updating web content. Created implemented fitness assessment programming including four components; cardiovascular, muscular strength, flexibility, circumference measurements. Provided health screenings including lipid panel, glucose/cholesterol, body composition, blood pressure, bone density corporations promote health wellness. Designed instructed group exercise classes including x-training, circuit training, core conditioning. Provided members exceptional member service exceeding expectations, welcoming, motivating members. Event Management 11/2006 03/2008 Company Name City State Organized prepared materials school athletic events including basketball volleyball matches. Sold distributed tickets athletic events working within ticket sales call sales offices. Tracked game day attendance counting tickets prior completion match. Provided extraordinary game day experience escorting ticket holders seats, handing flyers, answering questions. Education Master's Business Administration (MBA) General Management 2012 UNIVERSITY OF PHOENIX City State General Management Bachelor Science Degree (BS) Exercise Science 2008 SEATTLE PACIFIC UNIVERSITY City State Exercise Science Interests Volunteer Northwest Association Blind Athletes *4-year member Seattle Pacific University Women's Soccer Team *3-year member Student Athletic Advisory Committee Seattle Pacific University Additional Information Other Activities *Volunteer Northwest Association Blind Athletes *4-year member Seattle Pacific University Women's Soccer Team *3-year member Student Athletic Advisory Committee Seattle Pacific University Skills billing, blood pressure, brochures, communication skills, clients, email, goal setting, promote health, leadership, Director, marketing, market, marketing materials, materials, Microsoft Office, Outlook, payroll, problem solving, processes, programming, Project management, sales experience, sales, scheduling, supervisor, web content, composition