CUSTOMER SERVICE AGENT Professional Summary Customer Service Agent 10 years experience helping people everyday needs concerns phone person. Experience handling complex inquires situations discretion efficacy times. Skills Microsoft Office Art Clients Documentation Facsimile Forms Materials Mediation Microsoft Office Office machines Photocopiers Policies Quality Safety Scanners Supervision Telephone Troubleshooting Voice mail Well organized Work History Customer Service Agent 11/2020 Current Company Name – City State Assessed passenger documentation determine destinations assign boarding passes. Confer customers determine service requirements travel preferences. Replied inquiries regarding schedules, accommodations, procedures, policies. Provide clients assistance preparing required travel documents forms. Responded politely passenger complaints regarding ticketing baggage handling. Customer Service Representative 01/2010 12/2020 City State Consulted customers telephone person provide information products services. Operate office machines as, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Customer Service Agent, G2 Secure Staff 12/2016 11/2020 City State Examine passenger documentation determine destinations assign boarding passes. Provide boarding disembarking assistance passengers needing special assistance. Confer customers determine service requirements travel preferences. Replied inquiries regarding schedules, accommodations, procedures, policies. Provide clients assistance preparing required travel documents forms. Responded passenger complaints regarding ticketing baggage handling. Recreation Assistant 10/2016 12/2016 Company Name – City State Enforce rules regulations recreational facilities maintain discipline ensure safety. Organize, lead, promote interest art, crafts, sports, games, camping, hobbies. Meet staff discuss rules, regulations work-related problems. Library Assistant 10/2013 12/2013 Company Name – City State Maintain photocopiers, scanners, computers, instruct patrons proper use equipment. Oversaw check-in check-out process library books materials circulation desk. Replied patrons' questions assisted finding materials requested. Education AA Interdisciplinary Studies/Social Behavioral Sciences 2016 Los Angeles Southwest College City State High School Diploma General Studies 2011 Junipero Serra High School City Work History Customer Service Agent 11/2020 Current Company Name – City State Assessed passenger documentation determine destinations assign boarding passes. Confer customers determine service requirements travel preferences. Replied inquiries regarding schedules, accommodations, procedures, policies. Provide clients assistance preparing required travel documents forms. Responded politely passenger complaints regarding ticketing baggage handling. Customer Service Agent, G2 Secure Staff 12/2016 11/2020 City State Examine passenger documentation determine destinations assign boarding passes. Provide boarding disembarking assistance passengers needing special assistance. Confer customers determine service requirements travel preferences. Replied inquiries regarding schedules, accommodations, procedures, policies. Provide clients assistance preparing required travel documents forms. Responded passenger complaints regarding ticketing baggage handling. Recreation Assistant 10/2016 12/2016 Company Name – City State Enforce rules regulations recreational facilities maintain discipline ensure safety. Organize, lead, promote interest art, crafts, sports, games, camping, hobbies. Meet staff discuss rules, regulations work-related problems. Library Assistant 10/2013 12/2013 Company Name – City State Maintain photocopiers, scanners, computers, instruct patrons proper use equipment. Oversaw check-in check-out process library books materials circulation desk. Replied patrons' questions assisted finding materials requested. Customer Service Representative 01/2010 12/2020 City State Consulted customers telephone person provide information products services. Operate office machines as, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Skills Microsoft Office, Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized