TEAM LEAD SENIOR ANALYST Professional Summary MBA Business Management, Finance M.S Information technology Professional Summary: Overall 7+ years experience implementing supporting Information technology operations multiple business projects Google Maps, Wipro client Hewlett Packard. Over 4 years experience project management operations management leading multiple small scale large projects staffing resource planning, managing metrics, people management, project life cycle. Managing day day operations KPI project delivering specific time frame. Determine analyze process requirements develop functional needs processes. Worked cross functional teams 5 years includes training, technical, quality, metadata, tech-stop cross functional teams like business analysts, quality analysts, Worked functional leads senior quality analysts proposing various solutions. Skills Diploma Computer Applications NICET Institute Core Java Completed Web Designing MS office package course APTECH Computers- India JIRA tool. SQL. Microsoft Office, PowerPoint, Excel, Visio Project. Seeking PMP Certification get certified earliest. Work History Team Lead Senior Analyst 01/2012 08/2012 Company Name – City Ensured projects processes adhered pre-defined standards. Acted liaison senior business managers various global stake holders. Recruited 100 Analysts process suggesting best practices effective methods. Captured documented business requirements transformed functionalities Strategic management, Project Initiation, Planning, Delivering project deliverables time frame. Collaborate system specifications workflow documents new projects and/or features maintains/updates existing specifications project documents. Capacity planning staffing resource allocation per requirements. Possess good written verbal communication skills influencing team members stakeholders. Demonstrated various strategic management leadership skills executing multiple projects. Operations Project Lead Multiple Projects Cognizant Global Logic 2012 January 2016 April Client Google Maps Roles Responsibilities Daily monitoring metrics, investigating inefficiencies improve team processes meet KPI. Monitor work flows conduct quality reviews ensure high standards line project needs. Liaise management regarding work flows, industry updates, changes policy reforms. Analyzing requirements, client needs policies transforming business functionalities. Bridging gaps various cross functional teams documenting various policy process enhancements effective communication. Tracking various metrics daily basis generating weekly metrics reports. Ability make sound wise decisions projects solving complex operational problems. Performing root cause analysis identifying various problems providing optimum feasible solutions. Educating coaching team members various policies standards enhancing competencies. Monitoring performance analysts adding measuring various performance metrics. Interpret customer feedback, monitor satisfaction, help drive programs improve team performance Analyze metrics recommend operational flow improvements based upon analysis. Experience presenting various complex information data precise understandable way. Driving exceptional customer service end clients. Experience breaking problems issues segments resolving strategy given timelines. Demonstrated transparent accountability various projects throughout leadership career. Documenting defining scope, time costs project. Mentoring Training newbies cross functional teams various IT products functional needs business needs. Trained 200+ associates sharing knowledge various processes multiple projects. Expert project management tools like MS Share point, Visio proficient excel, word, PowerPoint SQL. Service Escalations Ticket management. Prioritizing issues related production resolving amicable solutions Proactively tracking bottle necks process resolving providing feasible solutions. Writing SQL queries updating checking dashboard metrics ensure operational efficiency enhancing KPI. Ability work independently minimal supervision. Worked various different cross functional teams like business quality analyst's others. Associate Analyst 01/2011 08/2012 Designed developed various Business works projects part integration. Understand existing frameworks applications. Determining requirements translating business requirements. Providing solutions complex challenges various cross functional teams. Highlighting issues pertaining process documenting best practices process enhancement. Proficient using excel SQL basic queries data extraction, analyzation reporting. Associate Analyst 02/2009 11/2009 Company Name Helping customers giving feasible solutions related windows operating systems. Solving complex problems pertaining computer hardware software. Troubleshooting internet network cable issues computer peripherals. Suggesting alternate products pitching sales. Achieved CSAT KPI providing optimum solutions customer satisfaction. Resolving customer queries pertaining H.P products achieving customer satisfaction. Data Entry Specialist Analyst 06/2008 01/2009 Kelly services client Google. Analyzing data using various queries transform requirements. Determining process business requirements. Transforming process requirements business logics functionalities. Providing good communication end clients business leaders. Documentation various process increase operational accuracy efficiency. Writing basic SQL queries data reporting business/ technical functional needs. Education Bachelor Commerce accounting business management Osmania University accounting business management GPA: 3.0 Master Business Administration GPA: 3.4 Master Science Information Technology Wilmington University Delaware Information Technology GPA: 3.31 Skills analyst, basic, Business works, cable, Capacity planning, coaching, computer peripherals, computer hardware, Computer Applications, Client, clients, customer satisfaction, customer service, Documentation, Driving, features, frame, functional, Java, leadership, leadership skills, Logic, Mentoring, Excel, Microsoft Office, MS office, windows operating systems, PowerPoint, Share point, word, network, policies, presenting, processes, Project Lead, project management, quality, reporting, sales, sound, SQL, staffing, strategy, Strategic management, supervision, translating, Troubleshooting, verbal communication skills, Visio, Web Designing, wise, workflow, written