CONSULTANT Career Overview Macintosh Expert 20 years technical customer support roles. Experience back-end programming, relational databases development/maintenance complex critical systems. Wireless system design Point-To-Point networks. Qualifications Apple Certified Technical Coordinator Apple Certified Support Professional Apple Certified Associate Mac Integration Apple Certified Help Desk Specialist Apple Certified Macintosh Technician Certified Alvarion System Specialist Technical help desk experience VOIP/Telecom Installation Support Remote systems support Network asset management Accomplished mobile devices Skills Apple Support: Apple Workstations, Apple Servers, iPad, iPhone, Mobile Device Management, Apple Remote Desktop, XSAN. Network Support: Open Directory, TCP/IP, DHCP, DNS, VOIP, VPN, AFP, SMB, FTP, NFS, SAN, HTML, PHP, Alvarion, Ubiquiti. Software Support: Filemaker Pro, Filemaker Server, MS Office Suite, Adobe Suite, Final Cut Pro, Maya. Work Experience Consultant January 2004 October 2014 Company Name － City State Worked clients nationwide analyze computing network needs install appropriate solutions within organization's budget. Served database administrator Filemaker, Filemaker Server running various operating systems.Troubleshot resolved internet connectivity general software hardware issues Macintosh Windows client server machines. Installed wired wireless networks including Point-To-Point wireless communication towers. Installation support various home automation control systems. Installed configured network camera systems site remote monitoring. Managed user account permissions file servers. Managed calendar, email, file sharing, backup, DHCP, DNS, VPN, FTP web hosting various servers. Installed maintained accounting solutions. Monitored network traffic systems ensure uptime. Designed custom database solutions meet clients needs. Troubleshot routing switching issues various wired wireless networks. Installed network backup systems clients using disk based tape libraries. Installed configured XSAN network. IT Director August 2009 August 2012 Company Name － City State IT director Organic farm. Network support mixed network Macintosh Windows clients. Wireless Point-to-Point design installation. Filemaker development support. Web design shopping cart installation. Daily maintenance Macintosh workstations Servers. Maintained daily backups RAID system. Troubleshot user permission issues workstations storage area. Installed network cabling, managed switches routers. Network traffic analysis improve network performance reliability. Installed VOIP system allowing inter-office communication reducing total cost service. Installed maintained web based help desk ticketing system track user support issues resolutions. Macintosh Support Specialist May 2000 May 2004 Company Name － City State Maintained network 100+ Macintosh Windows clients. Software support creative print, video, 3D applications. Installed render farm 3D rendering. Designed installed Digital Asset Management solution design teams allowing users network access digital media. Daily system maintenance Apple workstations servers support Audio/Video/3D clients. Managed monitored storage usage video capture. Managed backup archive system using disk based tape libraries. Troubleshot windows desktop server connection storage issues. Active Directory integration. Traveled proposal teams various locations provide Audio/Video network support presentations. Installed network cable, rack mounted routers, switches, KVM, servers, RAID storage, tape libraries, Digital Asset Management storage solutions. Sales Webmaster September 1999 May 2000 Company Name － City State Established maintained contacts corporate customers. Designed new company website. Installed new Point Of Sale system. Designed installed web based shopping cart system. Installed network cables, switches routers. Troubleshot network connection wireless network issues. Installed upgraded workstations servers. Sales computer network systems software. Business Center Manager January 1999 December 1999 Company Name － City State Created marketing plans. Management store employees including scheduling, payroll, sales training. Responsible business aspects sales, including servers, workstations, network software hardware, network training, network installation. Worked upper management create incentive programs employees. Improved call response time business center. General Manager May 1997 December 1998 Company Name － City State Designed installed new Point Of Sale solution. Designed new company website. General accounting bookkeeping retail store. Personnel management. Digitized product inventory use web promotions publications. Installed network cabling, switches routers. Sales Purchasing January 1996 April 1997 Company Name － City State Identified prospective customers using lead generating methods. Responsible creating implementing advertisements promotions. Developed price catalog marketing materials distribution house reference. Worked closely CEO developing sales strategies. Managed purchasing receiving store inventory. Installed network cable, switches routers. Education Training Bachelor Science Psychology 1993 Nyack College － City State Candidate Degree