SALES Summary OFFICE CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated self-motivated individual offering great background office environment, hands-on experience quality customer service. Able produce results client employer expectation. Excellent communication, organization time management skills. Strong multi-tasking abilities, needing little supervision. Work well independently contributing member team. Proficient Microsoft Office Suite Internet. Enthusiastic Personal Assistant fast learner deliver results quickly.Energetic, motivated assistant highly organized skilled balancing needs clients personal professional capacities.Accurate, assertive adaptable Personal Assistant effectively multi-task challenging situations meet critical deadlines.Outstanding Personal Assistant driven provide excellent support busy business professionals little guidance. Expert Excel functions multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing sales Scanners Telephones voice mail. Experience Sales Mar 2015 Current Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Worked upper management ensure appropriate changes made improve customer satisfaction. Provided cross training 3 staff members. Recommended helped customers select merchandise based needs. Exchanged returned merchandise customers quickly efficiently. Confirmed appropriate changes made resolve customers' problems. Extended customer subscriptions, offering discounts promotions ensure high customer retention rates. Informed customers sales promotions friendly engaging manner. Processed 14 customer sales per day. Trained new employees company customer service policies service level standards. Sales Consultant Jan 2014 Mar 2015 Company Name － City State Communicate customers, employees, individuals answer questions, receive distribute money, address complaints. Ensure customer satisfaction receive numerous compliments customer service daily. Stock clean supplies, Inform customers sales pricing along information regarding products. Close register. Stand feet long periods time. Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs. Educated customers product service offerings. Kept showroom clean maintained neat, orderly product displays. Built customer confidence actively listening concerns giving appropriate feedback. Completed floor replenishment guarantee size availability promote customer satisfaction. Communicated information customers product quality, value style. Balanced needs multiple customers simultaneously fast-paced retail environment. Built maintained effective relationships peers upper management. Attended team meetings month voice concerns offer constructive feedback others. Team Member Jan 2013 Jan 2014 Company Name － City State Communicate customers, employees, individuals answer questions, take orders, address complaints. Handle large amounts cash throughout day. Ensure customer satisfaction receive numerous compliments customer service daily. Do prep work stock supplies. Sanitize keep cleanliness order. Close register, dining area. Sweep, mop stock next shift. Stand feet long amount time. Office Clerk Jan 2012 Jan 2013 Company Name － City State Communicate customers, employees, individuals answer questions, disseminate explain information, take orders, address complaints. Answer telephones, direct calls, take messages. Compile, copy, sort, file records office activities, business transactions, activities. Handled incoming outgoing correspondence, including mail, email faxes. Operate office machines, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Compute, record proofread data information, records. Maintain update filing, inventory, mailing, database systems, either manually using compute. Open, sort, route incoming mail, prepare outgoing mail. Review files, records, documents obtain information respond requests. Deliver messages run errands. Inventory andother materials, supplies, services. Screened telephone calls inquiries directed appropriate. Devised maintained office systems efficiently deal paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites compiled information meetings. Conducted extensive online phone research. Education High School Diploma 2014 Gateway High School － City State Languages Fluent Spanish Report writing Skills Business correspondence, Excellent communication, customer satisfaction, Customer satisfaction, customer service, Customer service, Database, email, expense reports, fast, faxes, Facsimile, Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites