GM SALES ASSOCIATE Summary Looking company grow continue customer relations industry I came know well love. Customer-focused Retail Associate solid understanding retail dynamics, marketing customer service. Offering 21 years experience providing quality product recommendations solutions meet customer needs exceed expectations. Demonstrated record exceeding revenue targets leveraging communication skills equipment sales. Results-oriented individual 4 years experience implementing equipment sales substantially increase store productivity repeat clientele. Expertise arranging new merchandise, managing cash registers independently opening closing store. Organized, efficient accustomed handling crowds 50 people special sales events. Strong background Parts Service warranty. Passionate retail sales, customer relationship management merchandising. Results-oriented Customer Service exceptional record accomplishment exceeding sales, service performance targets. In-depth understanding Ag Lawn implement products, services market conditions. High-energy team player ready leverage abilities improve sales numbers company success. Skills Familiar John Deere Ag Lawn equipment Massey Ferguson Ag equipment Kubota Ag lawn equipment, Kioti Ag equipment Cub Cadet riding zero turn mowers Vermeer Hay equipment, Tillage equipment Sitrex Bush Hog Servis Rhino Vicon Land pride implements Bad Boy Zero Turns, MTD Products Hustler Zero Turns, Stihl Echo products Parts Service warranty brand whether OEM aftermarket applications. Tisco, A&I Products, Becknell Wholesale Created long lasting relationships customers needing help equipment. Communicated customers assist parts purchasing troubleshooting needed contacting manufactures explaining customers failure questions quick resolution. Handled cash large amounts discrepancies. Prepared deposits took bank ever needed. Inventory control procedures Team player mentality Hunter/farmer sales strategies POS system operation Listening skills Reliable punctual Experience Company Name City State Sales Associate 08/2016 Current Assisted customers finding needed Equipment Ag lawn items checking inventory items locations. Retained product, service company policy knowledge serve resource coworkers customers. Answered incoming telephone calls provide information products, services, store hours, policies promotions. Sold various products explaining unique features educating customers proper application. Offered product service consultations employed upselling techniques. Negotiated closed deals minimal oversight. Prepared cash deposits $20,000 zero discrepancies. Listened customer needs identify recommend optimal Equipment Parts Service selections. Executed 100 outbound calls week existing customers, resulting 45% increase sales. Processed orders manufactures website coordinated product deliveries. Company Name City State Equipment Rental Manager 11/2013 08/2016 Extended existing customer relationships extensive communication tried-and-true marketing strategies. Collaborated cross-functionally proper equipment led Customers job completed effective time. Forecasted trends expected business levels adjusted labor inventory match expectations. Strengthened operational efficiencies traceability, developing organizational filing systems confidential client records reports storage leasing. Inputted customer data company system, safeguarding financial personal information avoid breaches. Executed relations strategies foster better customer service promote positive engaging environment all. Remained calm professional stressful circumstances dealing unhappy customers, effectively diffusing situations. Company Name City State Parts/Customer Service Sales Representative 01/2010 11/2013 Generated 15 leads per week pursued appointment opportunities convert prospects new customers. Assisted customers maintenance requirements keep equipment proper top performance. Filed warranties manufactures collected cost parts labor along fees applied repair. Assisted technicians questions specs maintenance requirements Reviewed open repairs properly followed thru notating work performed customers understanding repair completed. Educated customers service plans, including upgrades. Company Name City State Parts Salesman 02/2002 08/2010 Operated point sales parts lookup computer systems. Opened crates replenish stocked items proper aisles. Researched identified alternative vendors better prices save company $[Amount] [Timeframe] Education Training Conroe High School City State High School Diploma 05/1987 Customer Service Warranty award Exceeding expectations equipment rental revenue. Good Customer Service reviews. Filing following warranty claims insuring company collect required repair equipment covered warranty. Helped collect multiple locations warrantys old new.