BRANCH BANKER III Accomplishments Maximize sales volume. Maintain visual presentation standards consistent division philosophy direction. Demonstrate effective written verbal communication skills. Assist recruiting, training developing Sales Associates. Develop proficiency operational policies procedures. Manage time prioritize tasks. CUSTOMER SERVICE SALES Ensure customer service #1 priority. Effectively supervise sales floor ensure customer associate awareness times. Understand create awareness factors impact sales volume. LEADERSHIP Motivate develop associates meet goals objectives. Clearly delegate activities follow-up direction. Demonstrate teamwork with-in store company. Take initiative use sound judgement. Lead example. PERSONNEL Demonstrate professional image conduct. Follow specific divisional dress code policy. Ensure store staff treated professionally, courteously respectfully. Involve store staff accomplishing store goals. Take active role development. Communicate staff concerns management. Support company management decisions. OPERATIONS Execute follow-up operational policies, procedures directives. Execute follow-up Inventory Shrinkage Improvement Program. Ensure accuracy paperwork. VISUAL PRESENTATION Maintain store appearance reflect division standard. Replenish merchandise timely basis. Have knowledge store merchandise. Have knowledge sales floor stockroom organization. Keep management informed merchandise-related issues. Executes markdowns re-merchandise needed. POS set-up timely effective. Executes maintains divisional marketing directives. Interpret execute floor plans guidelines. Professional Summary My objective continue move within BB&T. I Relationship Banker BB&T since January 2006. I promoted Relationship Banker I Relationship Banker II January 2012. My long term goal work way training department helping new hires learn BB&T. I passionate BB&T love working here. Skills Team leadership Self-motivated Strong verbal communication Positive Attitude Strong work ethic Excellent Customer Service skills Work History 01/2006 Current Branch Banker III Company Name – City State Proactively initiate, develop, manage long-term, profitable relationships. Manage existing client relationships identify future needs consultatively address them. Profile prospects clients identify additional financial needs refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent, positive basis. Serve primary contact new account openings cross sale products services clients prospects. Proactively reactively contact clients prospects daily phone person identify additional client financial needs strengthen client relationships. Support team sales process acting upon referring identified client needs lines business, including limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, areas. Participate team sales efforts team call nights, sales meetings, debriefs. Employ BB&T supported sales techniques processes whenever possible better serve client branch team. Serve contact client problem resolution perform maintenance current clients dictated needs office. Serve contact responding client non-client service inquiries dictated needs office. Support team service process participating team service efforts service meetings. Must adhere BB&T Policies Procedures, security guidelines, banking regulations internal control procedures. Responsible attending applicable training classes completing computer based training, etc. Stay abreast changes policies procedures ensure compliance current guidelines. 07/2005 Customer Account Specialist Company Name – City State Provide customer service greeting, assisting soliciting persons entering office telephone. Meet personal performance goals handling complete loan cycle. Receive process credit employment verifications records information obtained. Perform routine transactions on-line terminal. Process payments disbursements. Prepare reports, type correspondence transactions documents maintain files, handle mail, notarize documents handle recording filing. 10/2004 Financial Services Reprsentative Company Name – City State Provide superior client service experience assisting supporting aspects service sales-related activities branch. Develop new strengthen/expand existing personal business client relationships daily client relationship management, providing financial solutions meet clients' needs goals, penetrating product service lines. Provide financial solutions meet clients' needs objectives using sales activities include conducting consultative conversations, online charts, teleconsulting making referrals appropriate. Support efforts goals branch team personal sales wide variety SunTrust Bank's products services use referrals, appropriate across lines business. Provide service excellence; perform routine client maintenance requests, problem resolution basic sales functions. Commit advancing individual knowledge sales techniques product knowledge better serve consumer business clients. Perform Teller functions required. Ensure compliance internal controls, operational procedures risk management policies. Pursue on-going education SunTrust products, services, lines business. Additionally, Financial Services Representatives (FSR) In-Store locations responsible service sales include in-store prospecting, assisting clients platform teller transactions Responsible ensuring business transactions practices individual's span control comply regulations SunTrust Code Conduct. 01/2003 10/2004 Floor Supervisor Company Name – City State Floor Supervisor entry-level management position. A Floor Supervisor shares responsibility overall performance store assists Store Management generating sales potential, recruiting developing staff, maintaining store appearance, controlling expenses shortages. Welcomed customers store helped locate items. Handled customer relations issues gracious manner accordance company policies. Identified potential shoplifters alerted management. Cleaned organized store, including checkout desk displays. Alerted customers upcoming sales events promotions. Stocked replenished merchandise according store merchandising layouts. Priced merchandise, stocked shelves took inventory supplies. Trained developed new associates POS system key sales tactics. Instructed staff appropriately handling difficult complicated sales. Counted cash drawers made bank deposits. Education August 1999 High School Diploma Eastgate Christian Academy City Skills banking, basic, c, charts, credit, client, clients, customer service, filing, Financial, insurance, investments, meetings, mail, office, Policies, problem resolution, processes, quality, maintain files, recording, recruiting, relationship management, retail, risk management, Sales, staffing, Store Management, Supervisor, telephone, phone, type