INTERNATIONAL BUSINESS DEVELOPMENT Summary Results-oriented International Sales Customer Service professional diverse background management, international sales, marketing, logistics customer service. Dedicated providing excellent customer service making operational procedural improvements. Highlights Professional Ethics Negotiation skills Staff training development Project management Territory forecasting Work flow analysis Product development International Sales Foreign Trade Food Beverage Industry Experience Experience International Business Development 11/2013 － Current Company Name City State Contacted new existing customers discuss specific products could meet needs. Identified issues existing marketing material drive process improvements. Identified, coordinated participated client relationship-building activities meetings. Answered customer questions regarding products, prices availability. Successfully prepared product packaging export readiness. International Sales Customer Service Manager 03/2007 － 10/2013 Company Name City State Successfully managed International customer service department developing maintaining excellent service customers, establish monitor procedures service standards export clearance. Built excellent relationships high net worth clients, consistently maintaining near 100% retention. Optimized supply chain solutions meet requirements international business plan including evaluation modes transportation, inventory, time market, landed costs customer requirements. Managed legal, regulatory, shipping requirements documents required international movement product services. Successfully trained managed export team ensure perfect execution shipment based country requirements, customer's specification incoterms. Contracts Administrator/Customer Service 04/2004 － 10/2004 Company Name City State Aided preparation contractual provisions, administration contract proposals responsible preparing bids. Managed organized Returns Material Authorization department Liaison military customers, management production. Customer Service Representative 06/2003 － 03/2004 Company Name City State Acted liaison customers, staff, management. Investigated resolved customer requests problems. Tracked expedited sales orders; ascertaining order accuracy. Processed range financial transactions; maintaining accuracy balance. Customer Service Logistics Manager 08/2000 － 03/2003 Company Name City State Successfully managed domestic customer service logistics operations nationwide ensure fulfillment shipping orders. Reduced shipping costs 20% negotiating proposed pricing LTL Full truckload transportation companies. Conducted business development functions obtaining international customers e.g., meeting international tradeshows, US Commercial Services. International Inside Sales Customer Service Logistics Coordinator 08/1997 － 07/2000 Company Name City State Managed customer service logistics operations serving liaison Japan, U.S., Mexico divisions. Prepared provided financial accounting reports corporate headquarters. Analyzed reduced import, export costs 15% implementing various cost control measures negotiating various freight forwarders trucking firms. Provided support set Maquila Factory Mexico including initial inventory asset control system. Managed off-site employees customer support, accountant inventory control supervisor.Trained 12 new employees (accountant logistics personnel) U.S. operations. Set purchasing sales functions well implemented accounting software inventory system company U.S. Office Manager/Bilingual Assistant 11/1996 － 08/1997 Company Name City State Assisted maintaining department attorney personnel files utmost confidentiality. Created tracked expenses client account codes using QuickBooks. Mailed arranged delivery legal correspondence clients, witnesses court officials. Coordinated office workflow, e.g., timelogs Attorneys, scheduling appointments. Acted liaison clients, vendors attorneys. Marketing Clerk 07/1995 － 10/1996 Company Name City State Updated Market Share report prepared Top 400 individual vendor profile. Controlled product marketing literature inventory including distribution well promotional prizes flyers sales department. Responsible data entry promotions/spiffs business correspondence current basis. Coordinated departmental workflow, e.g., scheduling meetings vendor conferences. Marketing Export Assistant 08/1994 － 06/1995 Company Name City State Collaborated production senior management ensure customer satisfaction services rendered. Investigated resolved logistics issues, requests, problems. Processed applicable financial transactions initiating new sales orders. Interacted international/domestic customers vendors. Translated medical marketing materials English French Spanish. Administrative Assistant Customer Service Representative 01/1992 － 07/1994 Company Name City State Directed multi-functional interface sales, senior management, finance. Served primary point contact international domestic suppliers end users. Successfully efficiently controlled short life span product inventory limiting possibility overstocking preventing stock outs. Education Associate Arts Irvine Valley College Managerial Finance Accounting City State Bachelor Arts Autonomous University Guadalajara Accounting City State Mexico Certificate State Arts Business Works Inventory Control Order Data Entry City State Certificate 8th Walton Selling Walmart Mexico Central America City State Skills Fluent oral written Spanish, reading competency French, proficient Microsoft Word, Excel, PowerPoint, Outlook. MAS90, MAS200, Greatplains.