BUSINESS DEVELOPMENT MANAGER Professional Summary High-energy Manager successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Core Qualifications Operations management Complex problem solving Staff training Team building Supervision training Costumer service Skilled negotiator Advertising Computer-savvy Social media marketing Event planning Purchasing Top sales performer Microsoft Outlook Microsoft Excel Microsoft PowerPoint Microsoft Office Microsoft Word Work Experience 08/2015 Business Development Manager Company Name － City State Cold warm called 75 new existing accounts per day. Generated new accounts implementing effective networking content marketing strategies. Identified strategic partnerships gathered market information gain competitive advantage. Contacted new existing customers discuss specific products could meet needs. Answered customer questions regarding products, prices availability. Identified issues existing marketing material drive process improvements. Generated new sales opportunities direct telephone selling emails. 03/2015 08/2015 Event manager Company Name － City State Worked quickly efficiently, minimal oversight, accomplish assigned duties. Managed payroll time attendance systems. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Collaborated advertising promotion managers promote products services. Prepared detailed marketing forecasts daily, weekly quarterly basis. Worked effectively heavily cross-functional, fast paced environment. 06/2014 03/2015 Customer Service Call Center manager Company Name － City State Successfully managed activities 12-18 team members multiple locations. Created training manuals targeted resolving even difficult customer issues. Monitored daily activities 2 customer support teams. Improved service quality increased sales developing strong knowledge company's products services. Addressed negative customer feedback immediately. Effectively communicated team members maintain clearly defined expectations. Resolved customer questions, issues complaints. 04/2014 06/2014 Costumer service representative Call Center Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Addressed customer service inquiries timely accurate fashion. Built customer loyalty placing follow-up calls customers reported product issues. Properly directed inbound calls phone queues improve call flow. Education Training 2012 High School Diploma Mesa High School － City State United States 4.0 Finished top class. Skills advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals