DIRECTOR IT CLIENT SERVICES FILMS OPERATIONS AND TECHNICAL SERVICES WEST COAST Executive Profile I 20 years experience Information Technology spanning Entertainment, Internet, Healthcare, Automotive, Banking Industries. I managed staff industries everything budgeting, staffing, planning, installations managing day-to-day operations. I coordinated setup infrastructure house remote events. I done M&A major companies ESPN, ABC Family, Touchstone Television recently DreamWorks Animations. Good analytic financial skill. I Master Science Computer Information Systems I ITIL certified. Core Competencies Highly motivated visionary excellent organizational leadership skill. Highly analytical detail-oriented. Team oriented ability work well pressure. Strong interpersonal communication (written verbal) skill. Ability establish priorities, developed timelines, determine accountabilities. Self-motivated, flexible, hands-on approach able work fast paced environment. Exceptional knowledge service application delivery, well successful service level agreements Able work independently little supervision. Demonstrated ability collaborate problem solve executives department managers. Strong presentation communication skill Core Accomplishments Director IT Services (Operation CIO) first ever head NFL Network IT department since inception national launch late 2003. I reported directly President CEO Steve Bornstein. Built NFL Network ground included creation execution of: architecture data center, Voice IP (VoIP) company telephony system, Video Conference systems, key architect NFL Network IT infrastructure, charge vendor contract negotiation management, established OEM procurement agreements hardware software assets. I oversaw managed aspects NFL Network's studio remote shows technical operations, managed IT staff charge production infrastructure support. This level 24/7 support essential NFL Network's 2500 hours live studio programming includes NFL Total Access, NFL GameDay Morning, NFL GameDay Final, Around League Live Path Draft. Of original 100 million dollars investment NFL Network, 1 million dollars used creation IT infrastructures, asset procurement, establishment data center. I key architect creation NFL Network, producing 1 billion dollar annual subscription revenue. I created oversaw deployment new company-wide inventory asset tracking system TV Production. Led $2 million cost avoidance per year. I initiated implemented new TV Pilot desktop laptop deployment process saved company $78,000 annually. · Spearheaded implemented employee performance metrics system, used create monthly, quarterly annual reports CIO, CFO management. Built Post Production, Edit bays, media asset management NFL well NBCUniversal. Implemented video encoding process demand delivery · Completed RFPs ERP, Vendor Management. Coordinated installed Infrastructure Operations 12 consecutive Super Bowls. Professional Experience 10/2015 11/2016 Director IT Client Services Films Operations Technical Services West Coast Company Name － City State Responsible overseeing team provides technical support West Coast Operations Technical Services well Universal Pictures clients domestically abroad. This included communications support end users, applications, computing devices. As Director client services I manage oversee 1 director, 3 team managers, 6 team leads, 4 team coordinators 27 technical supports analysts across country Canada. Worked integrate DreamWorks desktop laptops equipment part 3.8 billion dollar acquisition. Oversaw Broadcast team well postproduction. Worked digital rights content distributions. 04/2014 10/2015 Director IT Client Services NBC Entertainment TV Production Company Name － City State Responsible overseeing team provides technical support NBC Entertainments, NBC Distribution, Universal Cable Productions Universal TV Productions clients domestically abroad, well communications with, end users computing devices applications run devices. I created inventory control system better track assets well global naming convention company assets. Manage business-aligned client services team, included technical lead, team coordinator, data analysts. Maintain solid business relationships vendors, original equipment manufacturers (OEMs), internal chain command. Communicated provided bi-weekly update monthly reports regarding overall health client services support along status planned infrastructure changes, would affect end user experience. Identified, documented, maintained list department leaders key business contacts application infrastructure leaders company. Maintain solid application, infrastructure, client services, corporate relationships. Attended application staff meetings function dotted-line report responsibilities. Provided application leader updates regarding key issues workplace changes. Coordinated business communication application infrastructure projects corporate initiatives leadership chain command. Coordinated project responsibilities infrastructure liaison made decisions project assignment ownership project. Investigated communicated adverse impacts infrastructure systems due upgrades implementation system changes. Coordinated managed infrastructure system-wide changes workplace technology team (HW/SW upgrades), security team (PC patches), enterprise services team (email/identity management), core computer team (mostly network/file related). Communicated frequent basis system health system maintenance time client services team, business users, application leader infrastructures leader. Managed high priority issues escalations multiple user impact problem ticket closed resolution communicated stakeholders. Manage overall health queue re-shuffling resources where/when needed intervened/reassigned tickets missing SLA's technical lead. Oversaw initiated workplace related projects CS team including PC/Mac refreshes, upgrades, maintenance. Microsoft office migrations, upgrades Windows 10, etc. Provided technical training plan coordinated on-site courses CS Analysts technical leads. Monitored metrics including ticket service levels customer satisfaction surveys. Created inventory control program company assets. Over saw workplace technology TV Production Director IT Services 10/2003 05/2014 Director IT Services (Operation CIO) Company Name － City State I brought Disney first IT person NFL Network started company ground up. I reported directly CEO. I built ran company department head 10 years. Built IT infrastructure continued making improvements technological advancements NFL Network today. Built TV studio, consisted multiple control rooms sound stages. Setup Post Production facility workflow. Managed operate within departmental Capital (CAPEX) Operational (OPEX) budget parameters. Implemented encoding process infrastructure. Implemented media management I supported facets 24/7 operations NFL Network NFL Digital Media, included nfl.com, 32 team sites, NFL Fantasy football. Operations located Culver City multiple remote sites across country, included LAN/WAN, computer servers, telecommunications systems (Cisco VoIP Telephone), desktop computers, laptop computers, disaster recovery systems, productions remote operations system infrastructure. We responsible creating identification (ID) badges staff vetted personnel, security access restricted areas facilities, set digital video recording (DVR) Security Camera systems throughout facilities. I worked IT budget, procurement, contracts production facilities Culver City remote facilities across country. We first major media production facility use virtual private network (VPN) Devices voice internet protocol (VoIP) various devices. I key integral part building ground charge information data systems infrastructure NFL Network NFL.com. We built infrastructure support engineering well business needs. I co-chaired Business Continuity Resilience Services (BCRS) project NFL whole. 03/1997 09/2003 Senior Technical Advisor Executive Support System Implementation Company Name － City State I reported directly CIO. I started temporary helpdesk analyst; I hired full time promoted Helpdesk Analyst Analyst Lead Analyst Supervisor Manager. When ABC moved Century City Burbank, I promoted Manager Executives Support Disney/ABC eventually became Senior Technical Advisor ABC TV. As Manager Executive Support I oversaw 13 systems support analysts plus independent contractor East West Coast support executives Disney, ABC Television, ESPN Touchstone well productions 24x7 schedule. Coordinate system support process ensure executives productions computers function properly, personally provide services top key executives corporation. Proactively researched, implemented supported leading edge solutions ensure Disney/ABC executives cutting edge technologies. I involved procuring providing Personal Digital Assistants (PDs) Blackberries cell phones Disney executives login scripts. Lead efforts diagnosing, resolving, maintaining hardware, software, operating system, network, backup recovery services enterprise. I established standard operating procedures (SOP) corporate policies use throughout company. Interacted clients provided client surveys ensure system support team provided quality services. I open communication departments Local Area Networks (LAN) services, telecommunications department, emails support group resolve system support issues personnel may experiencing. I communicated directly CIO operations implementation personnel. I oversaw corporate purchasing asset management, included software, hardware computer equipment rentals. Prepare monthly system support activity progress report East West Coast. Prepare departmental budget well long range planning. When Disney acquired Touchstone, I facilitate integration two companies transition Touchstone personnel Century City facility. I spearheaded migration Touchstone's Macintosh ("Mac") systems PCs systems business reasons. Touchstone 43 concurrent pilot Mac systems running 1,000 rental computers used studio prior migration effort. We supported various Mac systems migration effort end user fully migrated PC based machines. I integral part planning, preparing, designing information systems infrastructure ABC building Disney relocated 400 ABC network employees New York Century City site Burbank. I also key integrator ESPN, BVTV, BVTV International corporate network. The ABC Building housed 1,000 employees. I committee Disney Consolidated 160,000 employees hundreds domains globally 7 corporate domains Active Directory. I also present acquisition ABC Family Disney. I active member technical consultant planning, integration, migration ABC Family TV Saban building Westwood ABC Building Burbank. Education 2005 Master Science Computer Information Systems University Phoenix － City State USA Computer Information Systems 1989 Bachelor Science Electrical Electronics Engineer California State Polytechnic University － City State USA Electrical Electronics Engineer Information Technology Infrastructure Library (ITIL) Foundation Certified Implementing Cisco Unified Communications Manager, Part 1 8.0 Supporting Windows Exchange Server 2000 Enterprise Edition CommVault Backup Corporate Management Training: *Operational Management *Conflict Management *Preventing Workplace Violence *Diversity Inclusion *Code Conduct *Preventing Workplace Harassment *Protecting Creative Content *Protecting Company Information Skills Apple, Dell, IBM, HP, Lenovo, Microsoft, AirWatch Network Management, TCP/IP, LAN/WAN, DNS, DAS, Remote Network, Multi-Site Infrastructure, Architecture, IPSEC VPN, Site-to-Site, WiFi Network, IPTV Active Directory, Microsoft Exchange, Unified Communications, Group Policies Disaster Recovery (DR), Business Continuity, Data Centers Built Operations 24x7 Helpdesk, Desktop Support, Operations, Telecom Software Development Life Cycle (SDLC), MS SQL, My SQL, MS Access, Share Point Internet, Intranet Strong analytical skills, Key Performance Indicator (KPI), Metrics, SLA Vendor Management, Vendor Contracts negotiations, Procurement, Software licensing Capital Operating Budget, ROI, Fiscal, Long Range Planning IT Compliance, IT Security, Cyber Security Recruitment, Retention, People Management, Leadership, Team development, Training