PATIENT ADVOCATE Summary Seeking opportunity Management/HR Department professional experience education allow make immediate contribution, integral part progressive organization. Education Training HealthCare Administration- Human Resources 2017 Herzing University- Online － City State Unitted States Bachelor Science Management Human Resource Management 2009 Kaplan University － City State United States Business Administration Management 2007 Kaplan University － City State WFHM Reverse Mentoring Senior Management 1983 MSTA Business College － City State WFHM Diversity Program MBA 2011 Chuck Bishop/ Eric Stoddard Diverse Leaders Program CRA Best Practices Project October 2011 Business Administration Management Learning Development Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC Experience Patient Advocate May 2017 Current Company Name － City State As patient advocate, I responsible developing, revising implementing policies procedures needed. Facilitates patient complaint/grievance process, positive patient experience. Making rounds unit daily, visit new admissions also identify patients' needs issues visit patients advocate behalf. Actively working unit leaders staff assign assure follow-up action taken quickly resolve issues. Documenting reporting trends patient attitudes /or obstacles delivery immediate service recovery. Investigates referrals/complaints review records discussion appropriate individuals objective, thorough tactful manner. Participates staff community education patient rights, complaint procedure related issues requested. Generate weekly/ end month reports track IRIS reports, discharge phone calls reporting back unit leaders positive/negative feedback. Training, coaching, delegating work responsibility. Office Support March 2015 Company Name － City State Managed day day operations minimal supervision Created reports, Purchased office material. Performs complex, clerical services Intact Services. Provide clerical support team supervisor staff, delegated work flow. Including limited mailing, filing, scanning confidential documents, extensive communication statewide agencies business managers financial managers. Review bill within five (5) working days receipt accuracy completeness. Notify Purchase Of Service (POS) agency adjustment bill must made due incorrect information submit bill payment. Prepare Billings completed accurate processing remove inaccurate entries CFS form. Sent incorrect cases POS agency corrected re-billed. Created new Bureau Operations Intact Family Services Billing Process Manual. Created billing tracking system incoming bills, business managers; POS intact email distribution list. Review bill within five (5) working days receipt accuracy completeness. Notify Purchase Of Service (POS) agency adjustment bill must made due incorrect information submit bill payment. Prepare Billings completed accurate processing remove inaccurate entries CFS form. Sent incorrect cases POS agency corrected re-billed. Created new intact billing work flow SACWIS billing staff. Operations Team Lead September 2002 January 2015 Company Name － City State Interact act liaison business clients, business partners, internal external staff, update share point sites. Review certify system access team members. Prepare agendas, materials; coordinate room/equipment reservations. Manage electronic calendars; schedule meetings, appointments, conference calls. Conduct interviews make hiring recommendations. Contribute participate team coaching performance development discussions. Pre-Screening Candidates Interviews. Facilitate feedback discussions individuals. Participate conduct team member training. Create offer Letters Hiring Kit. Ensures team's acquisitions completed time accurately. Planning, coordinating, monitoring daily activities; ranging routine moderately complex work major corporate environment. Reviewing, prioritizing, distributing daily work meet deadlines goals. Monitoring work progress making adjustments needed. Effectively trains staff duties, responsibilities, expectations. Accomplishments Founder Women Embracing Diversity Non-Profit Women's Support Group Organize Women Conferences/ Plan Activities. Skills acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application Press Ganey