ASSISTANT MANAGER Summary 7+ yrs Management, customer service, extensive sales, service repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains expands customer base counseling district sales representatives; building maintaining rapport key customers; identifying new customer opportunities. Recommends product lines identifying new product opportunities, and/or product, packaging, service changes; surveying consumer needs trends; tracking competitors. Implements trade promotions publishing, tracking, evaluating trade spending. Updates job knowledge participating educational opportunities; reading professional publications; maintaining personal networks. Accomplishments Exceeding store quotas 30%, Weekly meetings Conference calls, Responsible customer service assistance, extensive sales, service repairs knowledge. Direct multiple business affairs advance understanding customers clients needs Highlights 7+ yrs Management, customer service, extensive sales, service repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains expands customer base counseling district sales representatives; building maintaining rapport key customers; identifying new customer opportunities. •Recommends product lines identifying new product opportunities, and/or product, packaging, service changes; surveying consumer needs trends; tracking competitors. Accomplishments Accomplishments •Achieves regional sales operational objectives contributing regional sales information recommendations strategic plans reviews; preparing completing action plans; implementing production, productivity, quality, customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. •Meets regional sales financial objectives forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. •Establishes sales objectives creating sales plan quota districts support national objectives. Experience Assistant Manager 10/2014 12/2014 Company Name City State Target new customer open new upgrade account maintain account help customer issues,. Personal Banking Representative 06/2013 09/2013 Company Name City State Daily bank deposit weekly inventory monthly meeting. Accomplishes sales organization mission completing related results needed. Responsibilities. Increased bank revenue acquiring least 5 checking accounts per quarter nine consecutive quarters Grew customer satisfaction mastering program benefits, account history, interest rates service fee knowledge quickly answering customer questions Pioneered customer satisfaction study gathering customer feedback daily basis presenting bank managers quarterly. Store Manager 09/2007 06/2013 Company Name City State Accomplishes regional sales human resource objectives recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining employees assigned districts; communicating job expectations; planning, monitoring, appraising, reviewing job contributions; planning reviewing compensation actions; enforcing policies procedures. Keeping store clean organized Ensuring merchandise fully stocked Assisting returns, exchanges, etc. Performing inventory counts Managing cash drawer Preparing bank deposits lead sales force discovers customers' needs delivers solutions build loyalty, support team helps maintain customers' trust Sprint products, business team brings experience business customers Achieves regional sales operational objectives contributing regional sales information recommendations strategic plans reviews; preparing completing action plans; implementing production, productivity, quality, customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. Meets regional sales financial objectives forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Establishes sales objectives creating sales plan quota districts support national objectives. Education ASSOCIATE LIBERAL ART 1994 KINGSBOROUGH COLLEGE City State LIBERAL ART DIPLOMA 1990 LAFAYETTE HS City State Skills benefits, budget, coaching, counseling, customer satisfaction, customer-service, financial, forecasting, human resource, inventory, Managing, policies, presenting, quality, recruiting, sales, scheduling, strategic plans, upgrade