BUSINESS BANKING SPECIALIST Summary Over 9 years experience supervising cross-functional sales teams, complex employee training, strategic account management, executive level collaboration, creating customer-centric programs. Facilitating Training -- trained 600 employees quarterly annually sales conflict management. Project Management -- directed sales operations, training, marketing 100 events per year. Business Sales -- exceeded 794% business sales goals closing $1.2 Million product sales surpassed 400% annual sales goals due innovative customer engagement less 35 days. Tech Startups -- 8 years consulting managing tech/startup businesses, converting client liabilities assets, designing customer-centric engagement programs facilitating employee engagement. Professional Development -- tactical approach innovative teambuilding, in-depth understanding cultivating long-term business partnerships, motivational speaking. Core Qualifications Empowering Motivational Public Speaker Microsoft Suite Proficient (Outlook, Excel, Publisher, Power Point, Word, etc.) Google Suite (Analytics, Docs, Calendar, Gmail, etc.) Deploying Executing Scalable Training Programs Strategic Client-Facing Engagement Dynamic Sales Presenter High Energy Facilitator Complex Account Management Multi-Project Management fast-paced environments Innovative Professional Development Collaborative/Team Leader Professional Experience Business Banking Specialist June 2014 Current Company Name － City State Exceeded 794% quarterly business sales goals, $1.2 Million products, $40,000 per day proxy 35 days. Facilitate international business presentations merchant services, payroll services, tech products daily. Deploy original sales training programs identify KPI's marketing trends junior senior executives. Train diverse business sales channels adaptable facilitation styles charismatic energy high impact. Coach employees quarterly cross-selling business products, sales strategies, cross-customer engagement. Manage develop budget reconciliations diverse startups exceed business revenue goals low budgets. Personal Banker July 2013 June 2014 Company Name － City State Cultivate long-term business partnerships upholding banking policies providing elite customer service senior level executives worldwide. Manage high value client accounts; efficiently resolve high complexity issues, analytical problem solving. Extensive regional/global coordination international clients collaboration diverse executive level teams. Closed 500K business loans, automobile loans, lines credit, insurance products per quarter. Execute design customer-centric engagement metrics assess daily, weekly, monthly impact. Office Marketing Manager June 2013 Current Company Name － City State Supervise sales team training programs: new hire orientations, onboarding training classes, staffing, payroll. Design customer-centric training curriculums, career development programs, direct marketing strategies. Direct multi-level events developmental training limited customer service training, business sales, event planning, conflict management, KPI's/trends, promotional media events. Executed measurable social media outreach networking events exceeded 20% sales targets. Residential Communities Coordinator January 2011 June 2013 Company Name － City State Directed sales training, customer service, marketing 100 events per year accessible 76,000 students. Facilitated designed scalable programs train 600 employees annually sales, conflict management, customer service, crisis response, business development, cultural competency. Supervised, evaluated, extensively coached 13 cross-functional employees served residential programmers, community leaders, engagement specialists fast-paced environments. Managed four high-rise properties residential teams overseeing 1,500 occupants including supervision emergency response staff, budget reconciliations, project management, payroll. Assistant Community Director July 2010 January 2011 Company Name － City State Supervised 50 cross-functional employees overseeing 1,800 residents 7 high-rise residential properties. Managed employee training programs curriculum content emergency response staff residential teams adherence federal/state laws, university HR rules, hospitality regulations. Exceeded performance expectations increased responsibilities resulting promotion within 6 months. Assistant Hall Director July 2008 May 2010 Company Name － City State Directly supervised 12 resident advisors, 34 desk staff, 20 community volunteers fast-paced environments. Trained instructed 150 employees sales, customer service, project management, conflict management, human resource services, intercultural competency, security procedures. Oversaw two large high-rise properties, 1,500 residents, 2 front offices, facility budgets, payroll. Executed strategic recruitment campaigns facilitated interview selection process 40 employees. Awarded "Program Year" directing Dance Haiti benefit concert fundraising $20,000. Public Relations Specialist August 2006 May 2007 Company Name － City State Supervised cross-customer engagement curriculums Palouse Food Project oversaw marketing outreach, employee training programs, interns, volunteers. Directed executed radio commercials advertisements specific community development, health education, hunger related issues. Tutored children autism required innovative approach assess student's individual academic needs using patience, sensitivity, compassion, performance art. Assistant Warehouse Manager May 2005 July 2006 Company Name － City State Managed warehouse recruitment, interviews, schedules, customer satisfactions surveys, employee recognition efforts. Trained instructed new sales associates employees diverse customer service etiquette increased store revenue 30%. Oversaw inventory shipments provide consistent warehouse organization enhanced duties responsibilities sales associates. Education Training Bachelor Liberal Arts Sociology Dance Washington State University Social Sciences Wells Fargo Bank N.A － City State Business Personal Banker Academy Entrepreneurship Business S.A.F.E. Registered Financial Banker Sociology Dance Skills academic, Account Management, advertisements, approach, art, banking, budgets, budget, business development, Coach, conflict management, content, credit, Client, clients, customer service, customer service training, direct marketing, directing, event planning, fast, Financial, functional, fundraising, human resource, HR, insurance, international business, inventory, Team Leader, marketing, Excel, Microsoft Suite, Outlook, Power Point, Publisher, Word, networking, payroll, policies, Presenter, presentations, problem solving, Project Management, promotion, proxy, Public Speaker, radio, recruitment, selling, Sales, sales training, staffing, Strategic, supervision, employee training, Training Programs