BRANCH MANAGER Summary More 5 years successful experience customer service support recognized strengths account maintenance, problem-solving trouble-shooting, sales staff support, planning/implementing proactive procedures systems avoid problems first place. Ability work partnership, leaders different partners within company. Bilingual Professional, able speak Spanish English fluently. Ability train, motivate, supervise customer sales service employees. Ability multitask within fast paced environments Capable administrating high budgets producing profits raising company standards. Synopsis Achievements Increased traffic customer retention 10%. Developed great working relationships co-workers peers, resulted great team engagement success. Proactive planning led notable increase drive efficacy team. Consistently recognize Top performer top 10% company. Utilized tools provided audit customer satisfaction raise standards. Exceeded expectations raised bar Manager Retro Fitness administrating company standards implementing improved techniques. Accomplishments Achievements Alpha Phi Sigma, Rutgers School Criminal Justice Dean's List, Rutgers Newark Experience Branch Manager 01/2015 Company Name － City State Work closely partnership Owners business coaching peer leaders customer experience serving face company community •Market promote gym center increase number members • Oversee recruitment, training, monitoring staff, including disciplinary action needed • Financial management: track income expenditures, balance safe, set goals month, refer delinquent accounts, create monthly reports, worked accounts payable receiver. • Respond resolve complaints incidents • Reinforce club policies, including cancellations/revocations memberships, acting final decision-maker member service problems may arise Skills Used Lead ethics, integrity embrace diversity inclusion. Possessed in-depth knowledge products systems, model behavior, coach team success, use initiative good judgment manage store's budget lead store achieve projected results. Success including hiring, coaching, training, developing store team members achieve consistently high performance objectives. Follow polices determined board directors. Prepare documentation reports routine customer correspondence future reference purpose. Manager 01/2014 01/2015 Company Name － City State Increased traffic customer retention 10%. Developed great working relationships co-workers peers, resulted great team engagement success. Proactive planning led notable increase drive efficacy team. Consistently recognize Top performer top 10% company. Utilized tools provided audit customer satisfaction raise standards. Exceeded expectations raised bar Manager Retro Fitness administrating company standards implementing improved techniques. Recruited interviewed qualified candidates open positions, placed qualified candidates assignment. Held full responsibility accounting, finance, budget operations. Created promotional materials advertise organization promote growth. Maintained personal rapport win-win relationships vendors, members, customers. Skills Used Implementing change effectively. Strong People Management skills. Excellent mentoring motivational skills. Extensive product knowledge. Financially commercially aware. Customer Service Specialist 05/2012 12/2013 Company Name － City State Ensure provide excellent customer service phone, e-mail, chat, etc. timely accurate manner. Serve liaison customer support team, management customer improve customer service business productivity. Assisted Duty Manager maintaining gym: Checking inventory, counting register, administering payments members Solicited received feedback improve efficiency services Assist training peers improving customer support service. Provided child-sitting service customers Education Bachelor Science Criminal Justice, Anthropology 2014 The State University New Jersey － City State United States GPA: 3.60/4.00 Affiliations Cumme Laude Achievements Alpha Phi Sigma Rutgers School Criminal Justice Dean's List Languages Bilingual Professional able speak Spanish English fluently. Conversational Portuguese Skills Accounts Payable, Audit, Budget, Budgets, Coaching, Correspondence, Delinquent Accounts, Diversity And Inclusion, Documentation, Financial Management, Human Resources, Increase, Maintenance, Payroll, Proactive, Problem-solving, Recruitment, Sales, Sales Staff, Satisfaction, Self Motivated, Trouble-shooting, Customer Service, Customer Support, Front Desk, Inventory, Liaison, Payments, Receptionist, Retail Sales, Training, Account Maintenance,