MANAGER Professional Summary Experienced manager excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences. Experience Company Name May 2013 Current Manager City State New member enrollment new member services Drive overall sales exceed gym goals Perform merchandising tasks, stocking, re-merchandising, displaying new merchandise. Coordinate overall supervision training retail staff ensure sales performance goals met. Hire, train develop club staff goals growth success positions, within company. Performed duties, ranging front desk babysitting class instruction whenever necessary. In charge digital media functions, Facebook, Instagram, Twitter. Company Name November 2012 May 2013 Manager City State Overseeing personal training department Selling conducting introductory certified personal training sessions Ensuring trainers/team members consistent punctuality, dress code compliance, customer service focus Responsible successful attainment company targets, including revenue client retention Company Name January 2012 November 2012 Personal Trainer City State Teaching clients proper exercise form using current techniques available Providing clients motivation needed stay focused feel great Creating programs designed ensure clients adhere fitness programs, attending gym regularly, maximizing total gym experience optimum results Company Name January 2011 January 2012 Personal Trainer/Small Group Instructor City State Delivering personal training sessions well teaching high quality group fitness classes driving personal training business growth Elevating member experience actively engaging members fitness floor enhance fitness journey Conducting fitness orientations drive personal training revenue Overall accountability ensuring fitness equipment maintained fitness floor meets exceeds operational excellence standards Company Name January 2009 January 2010 Quality Assurance Specialist City State Senior Quality Assurance Specialist Sterling InfoSystems, Inc. Supervised corrected orders entered Order Creation Specialists order maintain quality controls assist employee performance training Personally managed orders accounts high-profile clients Assure rigid requirements client needs company policies adhered Order Creation Specialists internal external office locations Company Name January 2008 January 2009 Verifications Specialist City State Determine appropriate documentation necessary variety background checks, including regulated various government agencies, confirm forwarded proper parties Assess orders sure related materials associated correct orders computerized file systems Provided additional support orders entering data received computer system, requesting additional information related parties correcting errors departmental reports Company Name January 2006 January 2007 Customer Service Associate City State Provided service patrons assisting shopping experience Handled variety different check-out transactions customers timely accurate manner Responded customer needs ensure situations promptly resolved Accountable cash register funds, including preparation deposits Assisted general store maintenance stock levels appropriate Education Hofstra 2012 Bachelor Arts Exercise Science City State USA Nassau Community College 2016 Psychology/Business City State USA Attending college fields psychology, business management order promote expertise aspects customer service management overall. Certifications American Heart Association CPR/AED Certified American Council Exercise Certified Personal Trainer American Council Exercise Certified Lifestyle Weight Management Coach American Council Exercise Certified Health Coach International Fitness Professionals Association Certified Tai Chi-Chi Kung Instructor Boxing Fitness Institute Certified Boxing Fitness Trainer Boxing Fitness Institute Certified Advanced Boxing Fitness Trainer Professional Affiliations Volunteer Class Instructor, Peninsula Counseling Center (2014 present) Volunteer Personal Trainer, Personal Training Institute (2011) Volunteer Server, New York Military Academy (2006) Volunteer Server, U.S. Military Academy/West Point (2006) Skills Excellent working knowledge computer hardware technology general. Proficiency Microsoft Windows Office applications.