SALES ASSOCIATE Professional Summary Creative problem solver offers exceptional analytical, communication interpersonal skills; extensive Mental Health I/DD experience; management/supervisory skills commitment proficiency effectiveness progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne Certified Customer Service experience 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy procedures manual agencies Music Director 6+ years Skills Project management Strategic planning Budgeting finance Recruitment talent development Process improvement Visionary Microsoft Office Suite expert Visionary Customer relations Quality control Personnel management Customer-oriented Accounts payable receivable Flexible thinker Complex problem solving Customer needs assessment Microsoft Office Suite expert Work History Sales Associate 04/2013 Current Company Name – City State Greeted customers timely fashion quickly determining needs. Recommended merchandise customers based needs preferences. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Responded customer questions requests prompt efficient manner. Contacted store locations determine merchandise availability. Engaged customers sincere friendly manner. Completed cleaning, stocking organizing tasks assigned sales area. Built relationships customers increase likelihood repeat business. Contributed team success exceeding team sales goals [number] %. Contributed team success exceeding team sales goals [number] %. Utilization Management Specialist 12/2012 Current Company Name – City State Collected analyzed data effectiveness programs projects. Developed streamlined systems monitoring tracking program effectiveness. Documented investigated complaints potentially fraudulent claims. Displayed sensitivity cultural linguistic needs clients families served. Attended monthly staff training sessions. Case Manager 10/2012 11/2012 Company Name – City State Developed treatments casework programs average [Number] patients month. Supplied crisis intervention substance abuse services patients community. Interviewed evaluated clients, including conducting safety risk assessments. Referred clients social services agencies. Offered therapeutic services crises intervention emotionally disturbed children adolescents. Created strategies meet needs mentally physically disabled students. Attended monthly staff training sessions. Documented investigated complaints potentially fraudulent claims. Qualified Professional (QMRP) 11/2011 12/2012 Company Name – City State Created strategies meet needs mentally physically disabled students. Attended monthly staff training sessions. Developed treatments casework programs average [Number] patients month. Interviewed evaluated clients, including conducting safety risk assessments. Maintained regular contact clients, including visiting clients' homes. Investigated suspected cases child abuse, neglect exploitation. Trained working patients Asperger's Syndrome high functioning Autism. Supported patients families coping problems resulting severe illness. Case Manager 01/2011 09/2012 Company Name – City State Developed treatments casework programs average [Number] patients month. Interviewed evaluated clients, including conducting safety risk assessments. Referred clients social services agencies. Offered therapeutic services crises intervention emotionally disturbed children adolescents. Maintained regular contact clients, including visiting clients' homes. Wrote reports case summaries compiled work records, including required statistics. Trained working patients Asperger's Syndrome high functioning Autism. Coordinated patient care pre-admission post-discharge follow-up. Supported patients families coping problems resulting severe illness. Office Manager 03/2010 Current Company Name – City State Developed company personnel policies, standard operating procedures employee handbooks. Developed facilitated new-hire orientations. Conducted employment verifications investigations. Built comprehensive employee recruiting strategy. Developed enforced company policy procedures relating phases human resources activity. Facilitated criminal background check process new hires. Offered fair equitable compensation comparing current salaries market pay. Conducted job analysis job evaluations, resulting quality job specifications. Shadowed employees determine accurate description duties skills required position. Director/Office Manager 04/2006 12/2010 Company Name – City State Directed planning, budgeting, vendor selection quality assurance efforts. Recommended process systems improvements QA/QI. Defined clear targets objectives communicated team members. Monitored timelines flagged potential issues addressed. Coordinated design meetings decisions across 2 internal departments teams. Collected analyzed data effectiveness programs projects. Followed initial screening visiting clients homes. Developed streamlined systems monitoring tracking program effectiveness. Designed educational materials used inform policymakers community stakeholders. Wrote summaries, reports correspondence regarding community outreach efforts. Designed client satisfaction surveys, preserving confidentiality participants program information. Coordinated work groups outreach activities. Qualified Professional/Supervisor 04/2003 03/2006 Company Name – City State Attended monthly staff training sessions. Gave one-on-one attention students, maintaining overall focus entire group. Created strategies meet needs mentally physically disabled students. Communicated nonverbally children provide comfort, encouragement positive reinforcement. Developed treatments casework programs average [Number] patients month. Met [Number] patients day regular therapeutic interviews. Supported patients families coping problems resulting severe illness. Coordinated patient care pre-admission post-discharge follow-up. Referred patients psychiatric medical examinations, well family assessment planning teams. Trained working patients Asperger's Syndrome high functioning Autism. Residence Hall Director- Administrator II 08/2001 03/2003 Company Name – City State Politely assisted customers person via telephone. Strengthened company's business leading implementation [project] Worked directly [departments, clients, management] achieve [result] Hired trained [number] staff. TFN Project Coordinator 03/2001 08/2001 Company Name – City State Directed planning, budgeting, vendor selection quality assurance efforts. Supervised work 5 community agencies offering constructive feedback work performance. Defined clear targets objectives communicated team members. Monitored timelines flagged potential issues addressed. Coordinated design meetings decisions across 5 community agencies. Implemented set comprehensive tracking processes monitor Tobacco Free Nebraska performance. Collaborated outside agencies community achieve goals. Case Manager 11/1998 03/2001 Company Name – City State Assessed, screened counseled [Number] clients day. Collected analyzed data effectiveness programs projects. Followed initial screening visiting clients homes. Educated [Number] clients week prevention treatment HIV STDs. Developed user-friendly web-based data system in-house program staff outside stakeholders. Developed streamlined systems monitoring tracking program effectiveness. Designed educational materials used inform policymakers community stakeholders. Wrote summaries, reports correspondence regarding community outreach efforts. Collected HIV risk assessment data entered findings centralized database. Designed client satisfaction surveys, preserving confidentiality participants program information. Coordinated work groups outreach activities. Assumed responsibility agency absence director. Documented investigated complaints potentially fraudulent claims. Educated community members environmentally-related health issues. Assessed responded individual community health education needs. WIC/Medical Clerk 06/1998 11/1998 Company Name – City State Answered average [number] calls per day addressing customer inquiries, solving problems providing new product information. Greeted customers entering store ascertain customer wanted needed. Described product customers accurately explained details care merchandise. Politely assisted customers person via telephone. Provided elevated customer experience generate loyal clientèle. Investigated resolved customer inquiries complaints timely empathetic manner. Served main liaison customers, management sales team. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Directed calls appropriate individuals departments. Education MBA Business Administration Current Bellevue University City State Master Arts Management 6 2001 Bellevue University City State Management Bachelor Science Early Childhood 12 1994 North Carolina A&T State University City State Early Childhood Certifications Skills Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm Additional Information NC SNAP Certified