ACCOUNTANT Summary Creative, active prove ability manage multiple tasks seeking position whereby personal technical skills applied developed. The ability screen candidates ensure qualifications. The ability negotiating salaries preparing job offers. Conducting appropriate investigation calling references performing background check. Conducting orientation sessions new employees. Set KPIs job description position. Ability manage employers' benefits programs. Manage types leaves like annual, sick, maternity casual leaves using advanced systematic methods full analysis. Preparing performing induction training new employers. The ability preparing periodic quizzes used evaluate product knowledge. Communicating job vacancies preparing required assessment. Set performances drivers allied organization goals. Excellent understanding applying Company Objectives, Strategy Organization Culture. Excellent Skills conflict resolving. Excellent Ability Identify Personal Differences Build tailored development Plan. Excellent Ability train guide groups different backgrounds Adapt different Cultures. Excellent Ability identify relationship different unrelated aspects. Excellent Ability Identify Potentials, Design Conduct Development plan. Excellent Ability lead low performers track. Excellent Ability rewrite rules reach Exceptional Decisions. Ability Set Develop Business Quality Bench marks. Excellent Awareness applying Customers Handling Techniques. Ability Assess Trade Zone Potentiality Set Proper Sales Tactics. Excellent Ability Identify Products Services Advantages train team best-selling techniques. Excellent Ability Identify Risk eliminate Process gaps may cause fraud cases. Auditory Understanding Vodafone Application. Excellent Listening Skills. Excellent Reporting Skills. Excellent Presentation Skills. Goal Oriented Excellent Communication Skills Vocal Mailing. Highlights Master International Business Administration [MIBA] (Ongoing [ESLSCA]) Microsoft Office [Word, Excel, Access, Power point, Outlook]. Microsoft Visual Studio (Visual Basic 6.0, Visual Basic .Net) Build design web pages desktop applications. Department: HR. Experience Accountant November 2001 June 2004 Company Name Liaising networking range stakeholders including customers, colleagues, suppliers partner organizations; communicating target audiences managing customer relationships; sourcing advertising opportunities placing adverts press local, regional, national specialist publications radio, depending organization campaign; managing production marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters DVDs; Ability classify customers based geographic cluster basis. Writing proofreading copy. The ability implement forecasting based newest theories. liaising designers printers; organizing photo shoots; arranging effective distribution marketing materials; maintaining updating customer databases; organizing attending events conferences, seminars, receptions exhibitions; sourcing securing sponsorship; conducting market research customer questionnaires focus groups; contributing to, developing, marketing plans strategies; Managing budgets. Evaluating marketing campaigns. Monitoring competitor activity. Supporting marketing manager colleagues. Customer service representative June 2004 November 2006 Company Name Retail Supervisor December 2006 September 2008 Back office Trainer new hiring retailers till Nov 2009 Operation Support analysis retail stores' figures. Set action plans improvement. Tracking warehouse stock. Training development dep. Set evaluation system. train new hiring staff company policy, persuaders, product knowledge, applications, Handling customers. Join Vodafone retail academy team certified trainer. Cascade retail academy training material How achieve sales target, How Handle angry Customers, How inspire team, How motivate low performance people, How prepare sufficient forecasting, How use mindset positively. Assistant store manager Prepare monthly annually reports, finding new professional ideas achieve sales target. Motivate staff members Inspiring supporting achieve KPIs. Set required action plans determined improvement areas evaluating progress. Compare store KPIs sales target achievement, customer experience score (NPS) Mystery Shopper score, Number people achievement Number complaints. Education Middle East Language School (MES) Faculty commerce, Alexandria University, Accounting Dept. Master International Business Administration Vodafone Retail Academy MIBA ESLSCA Oxford Business School GPA: 3 years First Egypt "Vodafone Partner". 3 years First Egypt "Vodafone Partner". Certifications COURSES CERTIFICATIONS Strategic Human Resource Management [HRM] (Oxford Business School) Microsoft Certified Professional [MCP] (Microsoft) Vodafone Best Retailer (Vodafone) Personal Information Possessing solid knowledge business finance, training development backed superior communication, computer presentation skills. Have intensive experience handling customer needs complaints, keen work both. Date Birth 20 Sep -1978 Marital Status: Married. Military Status: Exempted. Skills Visual Basic .Net, Accounting, photo, advertising, Arabic, budgets, business administration, conferences, databases, English, exhibitions, Fast, focus, forecasting, French, hiring, Human Resource, HR, International Business, Managing, marketing plans, market research, marketing, marketing materials, MBA, Access, Back office, Microsoft Certified Professional, MCP, Excel, Microsoft Office, Outlook, Power point, Word, networking, newsletters, organizing, posters, press, printers, progress, proofreading, publications, radio, Retail, sales, seminars, Strategic, Trainer, typing, Visual Basic 6.0, Microsoft Visual Studio, web pages, written Additional Information PERSONAL INFORMATION PERSONAL INFORMATION Possessing solid knowledge business finance, training development backed superior communication, computer presentation skills. Have intensive experience handling customer needs complaints, keen work both. Date Birth 20 Sep -1978 Marital Status: Married. Military Status: Exempted.