CUSTOMER SERVICE ADVOCATE Summary Enthusiastic hard-working Customer Service Specialist looking obtain position environment skills valued benefit organization. Dedicated, focused excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking challenging role increased responsibility authority. Highlights Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Meticulous attention detail Results-oriented Self-directed Time management Experience Customer Service Advocate 09/2014 03/2015 Company Name City State Provide customer service support. Handle member calls via telephone relates prescriptions. Collected customer feedback made process changes exceed customer satisfaction goals. Placing refill orders tracking order status. Deliver highest level quality customer service execution responsiveness, reliability, assurance/confidence, accuracy, professionalism every member interaction. Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Collection Specialist II 05/2015 10/2015 Company Name City State Complete collection calls and/or correspondence fast-paced goal oriented collection department. Providing customer service regarding collection issues, process customer refunds, process review account adjustment, resolve clients discrepancies short payments. Responsible monitoring maintaining assigned accounts-customer calls, account adjustment small balance write off, customer reconciliation processing credit memos. Accountable reducing delinquency assigned account. Perform assigned tasks duties necessary support Accounts Receivable Department. Teller/Sales Associate 09/2012 09/2013 Company Name City State Responsible monitoring maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations processing credit memos. Complete customer transactions related accounts resolved revolving issues. Reached customers potential customers via face face interactions opportunity open new accounts add benefits accounts. Followed established policies accordance bank supervisor's direction. Recorded transactions promptly, accurately compliance bank procedures. Collections Specialist 03/2010 09/2012 Company Name City State Complete collection calls and/or correspondence fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process review account adjustments, resolve client discrepancies short payments. Responsible monitoring maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations processing credit memos. Accountable reducing delinquency assigned accounts. Perform assigned tasks duties necessary support Accounts Receivable Department. Dispatcher 02/2008 10/2009 Company Name City State Responsible receiving transmitting pure reliable messages, tracking vehicles equipment, recording important information. Receive incoming calls, answer questions, provide information technicians via telephone company data-base systems. Maintain accuracy updating files logs. Relates effectively contacted course work. Performs duties required trouble-shoot onsite technicians, assist transfer technicians proper areas. Customer Service /Sales Associate 01/2007 02/2008 Company Name City State Cash checks using established risk analysis (as defined current training manuals and/ policies procedures materials) avoiding return items. Follow appropriate cash handling inventory procedures. Provide market company services, including limited to: check cashing, loans, utility bill payment transaction, money order sales, wire transfer services, postage stamp sales, distribution financial services. Provide professional courteous customer service receiving incoming customer inquiries face- to- face request. Maintain, count, receive, balance safeguard cash negotiable items according establish policies procedures ensure validation center assets. Perform opening closing procedures, including preparing bank deposits re-deposits, investigating resolving report discrepancies, verifying money cash drawer safe. Follow security safety policies procedures order maintain safe working environment; protect company assets importantly, employees. Maintain schedule flexibility work centers shifts needed. Inside Sale Representative 06/2004 12/2006 Company Name City State Made daily outbound sales calls source leads determined qualifying accounts. Solicit revenue opportunities new existing users (exclusive charge accounts handled outside sales professional). Assist implementation marketing strategies nationally. Set accounts application discount codes approved. Act liaison customers field operations ensure optimal service levels continuously met. Assist special projects assigned. Education Associate Science Health Administration El Centro Community College City State usa Health Administration State Skills Skills Microsoft Suite Proficiency RightFax Ventura Lotus Notes 10 Key (By Sight) Data Entry Dispatch Collections Customer Service Sales Cash Handling