SENIOR DIRECTOR OF BUSINESS OPERATIONS HEALTHCARE Executive Profile Operations Executive solid experience demonstrating strong leadership achieve overall corporate goals objectives fast-paced, high growth organizations. Skill Highlights Strategic Planning Budgeting Multi-million dollar P&L Management Operations Management Budgeting expertise Leadership/communication skills Professional Services Management Total quality management Professional Experience Company Name City State Senior Director Business Operations Healthcare 09/2011 Current Accountable managing business operations Nuance Healthcare $1B division Nuance Oversee forecasting Healthcare division tracking pipeline bookings revenue, accuracy rate within 5% quarterly basis Continuous implementation operational best practices across various Lines Business drive common process output, result displayed key metrics dashboards Driver operational cadence within division includes managing/participating quarterly business reviews, oversee fiscal budgeting cycle, multi-year planning analysis Partner leadership manage divisional p&l partake driving cost efficiencies. In FY14 resulted reducing operating budget $2M driving cost efficiency program reducing waste increasing productivity several areas division Nominated High Performer awarded Chairmans club 2012 2014 results Company Name City State Vice President Professional Services 06/2006 08/2011 Led client implementation talent team consisted eight direct reports, two hundred plus implementation consultants, including Global Services team Pune, India Accountable connecting community subject matter experts ensuring proper training, tools, coaching deliver successful project results ultimately leading superb client satisfaction Scaling hiring one hundred fifty plus best implementation talent resources meet demands client commitments associated Meaningful Use Engaged team/clients implementations go-lives sites ensure project time lines clients satisfied service levels Company Name City State Vice President Professional Services Operations 08/2006 06/2010 Prior Allscripts merger, drove $100M Services revenue average deal size $750k division P&L oversight $200M pipeline key leader Professional Services Organization Participated organizational design division reduced $7M cost ten percent annual basis increased billable utilization 5% Oversaw operations holding people accountable key metrics utilization, headcount, revenue order achieve P&L profitability Developed exclusive partnership program key strategic partners instrumental augmenting staff deploy software Strong P&L management, prior moving Professional Services division, oversaw Eclipsys's $400M P&L Director FP&A reporting CFO Managed company fiscal planning cycle ensured company profitability three year outlook Company Name City State Associate Director Finance 05/2005 08/2006 Directed financial operations General Motors, Wyeth, additional client accounts Accountable monthly, quarterly close, development monthly, quarterly financial forecasts, pricing, margin analysis, fiscal planning Managed team six employees achieve corporate goals initiatives. Interacted various organizations levels management presented financial forecasts, margin, reporting➢ Strategically aligned senior leadership establish 2006 budgets General Motors difficult financial time client Built complex financial models identify utilization, staffing, pricing, margin ongoing potential projects, presented results findings various levels management Company Name City State Finance Manager 11/1998 05/2005 Supported numerous divisions within Comverse final area concentration managing Americas region (North South); $250 million revenue Oversaw day day operations guided finance teams responsible managing region Provided financial margin analysis, business models, drove cost controls, staffed regional offices, implemented processes procedures manage day day operational activities Achieved $7 million dollar cost savings collaborating divisions unused available hardware ➢ Supported regional subsidiaries interfaced local banks, customers, accounting firms, legal counsel within Latin America. Implemented financial controls, negotiated country distributors, collaborated country counsel various labor tax issues Collected $10M worth outstanding accounts receivable Latin America difficult economic time region Selected 2001 "Achiever's Club", Comverse's highest level recognition, received Comverse Sales All Star Award 2002 2004 Education MBA Business Administration University Massachusetts Lowell -Manning School Business City State USA Bachelor Arts Sociology University Massachusetts Lowell City State USA Skills Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various systems Strategic Management Harvard Extension