OFFICE SUPPORT COORDINATOR Summary Highly qualified, detail-oriented hardworking office manager 12 years experience. Proficient research, writing, case management client relations. Self-starter strong problem solving organizational abilities. Demonstrated ability handle difficult situation tact. Skilled analyzing task breaking manageable pieces. Team player exceptional communication interpersonal skills. Highlights Time management Strong problem solver Resourceful Mail management Schedule management Meticulous attention detail Results-oriented Self-directed Report development Self-starter Accomplishments General Coordinated department functions team 10+ employees. Received merit raise strong attention detail, exemplary customer service team-player attitude. Successfully planned executed corporate meetings, lunches special events groups 15+ employees. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Employee Management Liaised HR department establish employee benefits, training, payroll termination procedures. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Research Investigated analyzed client complaints identify resolve issues. Experience September 2013 January 2015 Company Name City State Office Support Coordinator Provided courteous, professional contact site. Referred calls appropriate agencies. Accurately completed tracking work processed used Case Management staff provided support Case Management Director(s). Created forms user-friendly formats assisted leadership Support Intensity Scale, *Referrals Long Term Home Health processes requested. Coordinated meetings meeting arrangements. This included scheduling, room set facilitation assistance requested. Planned, arranged, coordinated community projects, team development activities needed. Prepared Check Requests following Finance Department policies, procedures, deadlines. Ensured proper coding funds taken appropriate accounts. Assisted completed internal file reviews, set-up archiving. Remained knowledgeable current DDD Rules *Regulations, Program Quality Standards, expectations best practices including CCMS, Benefits Utilization System BUS), etc. April 2013 August 2013 Company Name City State Financial Foundation Associate Seasonal Interviewed prospective clients learn financial needs discuss existing coverage. Processed applications, payments, corrections, endorsements cancellations. Promoted agency products customers telephone. Presented clearly explained insurance policy options clients based needs goals. Promoted client retention high-quality service follow through. Presented account proposals professional timely manner. August 2011 April 2013 Company Name City State Human Resource Assistant Administrative Assistant III Answered employee questions regarding employment records resolved issues. Advised managers organizational policy matters recommend needed changes. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Verified employment accountable establishment preparation new-hire paperwork. Entered, modified, proofread data PeopleSoft BackOffice. January 2013 March 2013 Company Name City State ABA Therapist Applied Behavioral Analysis help clients improve fuctionality May 2010 August 2010 Company Name City State Data Entry Clerk Verified information computer system up-to-date accurate. Identified resolved system account issues. Requested pricing vendors created offers clients. November 2006 March 2010 Company Name City State Office Management Specialist Office Administrator Executed accounts receivable reporting enhancements reconciliation procedures. Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Addressed resolved non-routine, complex unexpected variances. Provided reliable timely project project expense, capitalization, amortization spend data departments. Efficiently implemented short-term tracking factoring possible long-term tracking strategies. Coordinated department functions team 10 employees. Maintained detailed administrative procedural processes improve accuracy efficiency. Verified logged deadlines responding daily inquiries. Supervised trained admitting, billing collection staff. Created databases spreadsheets improve inventory management reporting accuracy. Implemented updated online collection procedures payment, increasing on-time payments [Number]%.Implemented updated online collection procedures payment, increasing on-time payments 98 %. Managed incoming outgoing calls busy Internet website.Improved communication efficiency primary liaison departments clients. Education 2012 University Colorado Colorado Springs City State El Paso Bachelor Psychology BA Psychology 3.87 GPA Graduated Magna Cum Laude 2006 State Vocational School III Bamberg Germany City State Germany III Bamberg Vocational Field Economics Administration, Health (2003-2006) Graf-Stauffenberg-Business School Bamberg Business Certificate Administratin/ Business/ Health Major Business Administration Minor Health Employment Law Coursework includes Economics Coursework includes Organizational Behavior Coursework includes English Languages Bilingual English German Interests Committed community service. Extensive volunteer history includes Court Appointed Special Advocate abused neglected children collecting experience Neonatal Hearing Screen Volunteer St. Francis Penrose postpartum wing Neonatal Intensive Care Unit. Skills Case Management Excellent Customer Service