ENGINEERING SYSTEMS INSTALLER Summary Seasoned Information Technology professional 7 plus years experience working various industries. Excellent knowledge computer hardware, software, peripherals, central processing units, network administration, servers, network routers, Microsoft applications, technology support specialist, Windows OS, Windows Server, Mac OS, Managing, QA testing, client support, help desk. Also highly experienced procedures installing, configuring, upgrading, troubleshooting repairing applicable software, hardware peripherals. Excellent communication interpersonal skills. Professional work ethic, strong attention detail ability produce top quality results deadline driven environments. Objectives To secure specialist, desktop support, network administration, database administrator, technical support specialist related position growing organization Microsoft certification, technical aptitude, networking, windows Mac os, apple android IOS, web development, application development, Linux, Microsoft applications, managing, testing, client support, help desk, technical support, troubleshooting, leadership skills,. To benefit I work well myself. By combining synergies, I believe I great value company. Highlights Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC): Expert Network Security (not certified/in process): Expert Networking: Expert PC hardware software installation, configuration, troubleshooting: Expert Remote Desktop Help Desk Management software: Expert Verbal Communication: Expert Technical Support: Expert Team Leadership: Expert Programming Languages: Expert On-call tech support: Expert Windows Mac OS: Expert Wiring/Wire Spicing: Cat3, Cat5, Cat5e, Coaxial Expert Management: Expert VoIP, TCP/IP, IPSec, ATM, SS7, IPX, DNS, BIND, DHCP, HSRP LAN/WAN architecture: Expert Application Development:: Expert Voice Over IP Telephone: Expert Inventory Management: Expert Experience Engineering Systems Installer August 2006 January 2013 City State Worked Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC). Authored procedure entering inspection results computer database. Maintain, inspect, tested, tested computer hardware components needed. Installed, configured, upgraded, troubleshoot repaired applicable software, hardware. Forward hardware software issues appropriate level. Diagnose resolve hardware/software connectivity issues. Remote Access client computers. New hire client training. Installed configured various software programs. Worked Windows Applications (Windows 95, Server (2008, 2012), 2000, ME, XP, Vista, 7). Worked Mac OS IOS. User account management. Responsible local/network printers servicing, configuring, repairing. Software App Development. Configured monitored networks ensure performance, health, reliable operation fulfilling business objectives processes. Troubleshoot needed Experience working network routers. Operated Switches, Cisco ASA firewall, Juniper Net-screen, CheckPoint firewall, Enterasys Dragon IDS/IPS. Database managing. Worked alongside team technical analysts technicians PC refresh projects throughout building managed virtual private networks different clients. Redesign network keep changing needs organization. Delivered collaborated design, implementation support network core routing, switching infrastructure, Remote Access, B2B VPN, security services customers Installed Home automation systems, Home surveillance, Custom PC's. Oversaw projects, installations, customer completes. Created Project Tickets. Completed wiring Ethernet networks including punch-down blocks/patch panels/CAT 5 6. Installation test devices (chassis-based call controllers, rack-mounted PCs, etc.) telecom equipment racks. Designed deployed company LANs, WANs, wireless networks, including servers, routers, switches, hardware. Experience cloud. Performed server security audits, Performed system backups recovery. Trained help desk Cisco products, WAN, LAN troubleshooting documentation. Ensure network connectivity servers, workstations, telephony equipment, fax machines, network appliances. On-call support. Transferred PCs printers internal external. Delivered product support hardware software related issues. Conducted accurate data entry secure information. On-site Off-site 24/7 customer service. Ability multi-task keeping top quality results Receiving processing NSF checks, credit cards, money orders, ACH checks. Ability work alone, part small team, large tech team includes DBAs, Sys Admins communications collaboration key. Provided 1st level/Tier 1 2ed level/Tier 2 Helpdesk support 3000 internal global end user. 2+ years Human Resources department providing accounting, collaboration, client customer follow-ups, timecard management, disputes services. IT Technician/QA Tester August 2013 September 2014 Company Name － City State Worked almost Microsoft applications (word, excel, powerpoint, access, exchange, InfoPath, Lync, OneNote, outlook, project, publisher, SharePoint(s), visual studios, etc). Wrote reports end shift progress problems occurred shift. Authored procedure entering inspection results computer database. Maintain, inspect, tested computer hardware components software. Worked independently, evaluated customer requirements provided solutions. Installed, configured, upgraded, troubleshoot, repaired applicable software, hardware. Forward software hardware issues appropriately level. Pc, mac, laptop deployment. Diagnose resolve hardware/software connectivity issues. Diagnose Network issues. Remote access client computers. Project ticket management. Worked OS (windows 95, 2000, me, XP, vista, 7, 8, 8.1) Windows Server. Worked Mac OS Linux. Created unlocked users accounts. Tested hardware software pre-alpha, alpha, beta, final stages. Database entry. Web Development (HTML, HTML5, CSS3, Php, MSQL, Java, Java Script). Communicated team clients Provided leadership team. Installation/Service Technician July 2014 Current Company Name Installed, programmed, serviced, repaired home security systems, home surveillance systems, home automation systems. Wire splicing (coaxial, cat5, cat6, rj12). Updating, repairing, replacing, reactivating old alarm systems. Customer support. Technical support. Timecard management. Inventory management. Update customer information. Resolve billing discrepancies. Receiving processing NSF checks, credit cards, money orders, ACH checks. Customer/New hire training. Ensured customer inquiries problem concerns resolved timely matter. Responsible company vehicle given me. Hobbies Interests Freelancing. Web App Development. Tech Support Microsoft Applications Training. Network Administration. Education CompTia Certification (In Progress) Enrolled A+, Cloud+, Network+ ,Security+, Linux+ ITT Tech Electronics Communications Engineering Technology Software Development Baton Rouge Louisiana Enrolled Enrolled Graduate 2018 BACHELOR DEGREE Electronics Communications Engineering Technology Electronics Communications Engineering Technology ASSOCIATE DEGREE Software Development Glen Oaks High School Software Development High School Diploma Microsoft Certification Baton Rouge May 2013 State While attending Glen Oaks High, I enrolled Computer Hardware, Entry Software Development, Microsoft Office Certification Course. These courses improved knowledge Computer Hardware Software Development. Microsoft Office Certification Received Certifications Expert Organized Expert Collaboration Expert Time Card/Management: Expert Accounting: Expert Process Improvements: Advanced Mobile App Development: Expert Analysis: Advanced Network Administration: Advanced Web Development: Advanced PHP, HTML HTML5, Css, Css3, Mysql, java, Php Frameworks, Jquery:: Advanced Sales: Advanced VPN: Advanced Linux: Intermediate Skills A+, account management, Accounting, alpha, Application Development, Microsoft Applications, ATM, automation, B2B, billing, BIND, CAT 5, Cat5, Cisco, Computer Hardware, hardware, credit, Css, CSS3, client, clients, customer service, Customer support, data entry, Database, DHCP, documentation, DNS, Electronics, Ethernet, fax machines, firewall, Help Desk, HTML, HTML5, Human Resources, PHP, IDS, inspection, inspect, Inventory management, IPX, Java, Java Script, Jquery, LANs, LAN, leadership, Team Leadership, Linux, mac, Mac OS, managing, Microsoft, Access, Excel, Exchange, money, Microsoft Office, Outlook, PowerPoint, Publisher, SharePoint, Windows Applications, Windows, 2000, Windows 95,, Word, MSQL, Mysql, NSF, Network Administration, network printers, Network Security, Network, Networking, networks, OS, PC's, PC hardware, printers, processes, Programming, Progress, quality, Receiving, repairing, routers, routing, Sales, servers, Software Development, software installation, SS7, Switches, TCP/IP, Technical support, Tech Support, Software Support, telecom, Telephone, telephony, Troubleshoot, troubleshooting, Verbal Communication, VPN, Vista, Voice Over IP, VoIP, Web Development, WAN, WANs, Windows Server, Wiring