CUSTOMER SUCCESS ADVOCATE Professional Profile Operate register efficiently effectively. Keep receiving area organized; maintain cleanliness area. Assist customers requests able help customers questions electronics. *Ability work customers employees variety culturally diverse backgrounds. *Ability analyze problems/situations make well-reasoned decisions. *Communicate customers clearly efficiently person via telephone. Qualifications XP, Vista, Win7, Win8, Win10,) Strong Knowledge Linux Operating system multiple distributions (including: Ubuntu, Linux Mint, CentOS Redhat) Proficient use Macintosh Operating Systems Proficient navigating editing registry files Extensive knowledge using supporting Microsoft Office Suite 2003, 2007, 2010, 2011 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project more) Extensive knowledge instant messaging clients, as: Microsoft Lync, Skype Business, Yahoo, Facebook Messaging, Google Hangouts, etc. Proficient use video-chat software, as: Google Hangouts, Skype, ooVoo, etc. Extensive knowledge using supporting e-mail clients Outlook, Gmail, Mac mail, etc. Extensive use Google Apps Extensive use virus protection virus removal software Extensive knowledge PC components peripherals. Extensive knowledge building, upgrading troubleshooting PC's Proficient mounting configuring televisions, audio equipment security systems. Introductory knowledge multiple coding/ programming languages as: Python, PHP, Javascript HTML. Extensive knowledge recovering failing operating systems data within corrupted machines Strong knowledge RAID storage configurations Proficient using mobile devices email, Lync tasks required Experience Customer Success Advocate November 2015 Current Company Name Ability support multiple customers via live chat simultaneously. Monitor chat ticket queue. Escalation tickets/chats tier II support team needed. Technology Support Specialist June 2013 November 2013 Company Name － City State Oversee classroom operations; assist classroom projectors computers. Install, maintain upgrade computer hardware, peripherals software Central/Southern NAU Extended Campuses region. Assist users via Lync, telephone, email, person troubleshoot find solutions problems computer hardware, software, equipment computer issues. Install, upgrade, maintain configure anti-virus applications Faculty, staff students maintain full virus protection. Be constant support classrooms Faculty computer, projector network problems. Also continuous resource general technical questions. Modify existing television computer equipment adapt special needs. Work directly Faculty, students staff support distance education. Provide strong input requirements classroom computer lab equipment. Assist maintaining creating new documentation processes used across state computer labs, classrooms user machines. Determine required hardware upgrades make recommendations based user's needs. Coordinate NAU ITS department academic computing, network infrastructure support, Faculty support units client applications distance education. Identify assist investigating issues circumstances provide recommendations alternatives difficult situations/question problems involving staff. Maintain create documentation processes used statewide campuses computer labs users. Proficient using program "Ghost" install images lab user machines Monitor NAU's Task Management Environment work team solve close tickets made. Assisted North Valley building move. Mounted/installed 25 projectors, set offices Faculty Staff. Also connected lab workstations classrooms. Proficient use Active Directory, Diamond PostGhost Database. Ability work people culturally diverse backgrounds. Ability effectively prioritize, use good judgment, make effective use time. Demonstrated initiative productivity working independently. Familiarity TCP/IP networking, routing, network services. Install Technician January 2012 June 2012 State Installation television, audio security equipment. Working audio, video network wiring/cabling. Responsibly mounting televisions, speakers/ sound bars, well TV/audio receivers. Required set wired/ wireless networking equipment properly run cables throughout office/home. Hardline merchandiser Electronics Associate June 2013 November 2013 Company Name － City State Education High School Diploma 2014 Sandra Day O'Connor High School － City State Bachelor Science Computer Information Technology 2017 Northern Arizona University － City State Computer Information Technology Skills academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista