INFORMATION TECHNOLOGY SPECIALIST Professional Summary Seeking obtain career Information Assurance focus Cyber Network Defense Seeking obtain career Information Assurance focus Cyber Network Defense Seeking obtain career Information Assurance focus Cyber Network Defense Skills Desktops, Ethernet cables Cisco routers Video Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding deleting user accounts Active Directory Strong software application knowledge Avaya, Microsoft Office, Remedy Experience Information Technology Service Management (ITSM) Desktops, Ethernet cables Cisco routers Video Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding deleting user accounts Active Directory Strong software application knowledge Avaya, Microsoft Office, Remedy Experience Information Technology Service Management (ITSM) Experience Information Technology Strong software application knowledge Avaya,Microsoft Office,and Remedy Installing,adding deleting user accounts Active Directory Ethernet cables Video Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding deleting user accounts Active Directory Strong software application knowledge Avaya, Microsoft Office, Remedy Experience Information Technology Service Management (ITSM) Experience Information Technology Strong software application knowledge Avaya,Microsoft Office,and Remedy Installing,adding deleting user accounts Active Directory Experience Information Technology Service Managment (ITSM) Ethernet cables CD-ROM Drives Scanners TCP/IP Configuration Installing, adding deleting user accounts Active Directory Strong software application knowledge Avaya, Microsoft Office, Remedy Experience Information Technology Service Management (ITSM) Experience Information Technology Strong software application knowledge Avaya,Microsoft Office,and Remedy Installing,adding deleting user accounts Active Directory Experience Information Technology Service Managment (ITSM) Work History Information Technology Specialist 02/2018 Current Company Name Defines scope, plans deliverables assigned projects Coordinates collaborates others analyzing collected requirements ensure plans identified solutions meet customer needs expectations Confirms prioritizes project plans deliverables customer, participates business technical information technology solution implementations, upgrades, enhancement conversions Understands uses appropriate tools analyze, identify resolve business technical problems Applies metrics monitor performance measure key project criteria Performs maintenance troubleshoots network connectivity, printer, hardware issues uses site remote Assists users deployment maintenance desktop workstations. 06/2016 01/2018 Company Name Diplomatic Security Service Department State Protected U.S. diplomats visiting foreign dignitaries diplomatic missions Maintained security awareness federal environment Assisted employee management Interacted VIP personnel members Senate, foreign domestic diplomats, Secretary State. Information Technology Interpreter 08/2010 03/2016 Company Name Assisted United States military training foreign nationals information technology basic troubleshooting basic system set Diagnosed computer errors provided technical support Backed restored organizational data files systems Installed, configured upgraded PC software operating systems Created updated IT support tickets per Standard Operating Procedures Provided customer support email, hosted applications, desktop, system network problems within defined Service Level Agreements. Languages Fluent Dari, Dutch, Russian