MEDICAL SUPPORT ASSISTANT Professional Summary Detail-oriented disciplined team player seeking new role Supervisor position. Has 15+ years experience Military Healthcare include 8+ years Management. Result-oriented personnel specialized training significant hands-on practical experience hospital setting. Proven ability manage multiple responsibilities simultaneously, proactively resolve issues, excel fast-paced high-pressure settings. Key Qualifications Secret Security Clearance Clinical Management Leadership Communication Skills Operations Personnel Supervision/Training Team Building Networking Accountability Data Reporting Tracking/Analysis Critical Thinking Patient/Physician Relations Budgeting Record Maintenance Data Administration Time Management Risk Management Education Training September 2016 Bachelor Science Health Care Administration Kaplan University Health Care Administration May 2015 Associate Science Health Science Kaplan University Health Science November 2014 Emergency Medical Technician Basic National Registry Emergency Medical Technician Professional Experience 07/2015 Current Medical Support Assistant Company Name － City State In charge processing inpatient outpatient specialty consults referrals Computerized Patient Record System (CPRS); along processing authorizations Fee Basis Claims System (FBCS) scheduling Veterans VISTA Appointment Manager. Pulls reports daily specialty consults, sorting consults spreadsheet ensure proper data tracking, appointment tracking, making follow-ups. Works closely Non-VA Care Coordinator Nurse Veteran Affairs staff ensure fast accurate coordination care facilities VA Medical Center Non-VA Care providers. Responsible assisting patients, providers, Non-VA facilities referrals setting appointments. Generates authorizations Veteran services ensuring proper ICD-10, CPT, DRG codes use well allocating appropriate funds services Works CBO Health Administration Services perform monthly audits authorizations ensure correct codes, data, funding used. Ensures Veterans eligible opted Veteran's Choice-First program uploads appropriate data information medical documentation Healthnet. Communicates Veterans, family members, providers, Non-VA facilities professional, courteous, tactful helpful manner. Researches follow-up complaints inquiries providers, Non-VA facilities, Veterans; Assists coordination resolve issue. 11/2005 06/2015 Healthcare Clinical Manager Company Name － City State Supervised 40 personnel medical clinic dependable training, safety, welfare, professional development; determine personnel requirement; conduct training programs. Developed new standard operating procedures medical clinic ensured personnel trained qualified procedures, resulting excellent care patients. Deployed new way tracking ordering medications medical supplies, improving effectiveness medical supply department. Monitored, managed, controlled budget ordering restocking medical supplies. Assisted technical administrative management medical treatment facilities supervision Physician and/or Physician's Assistant; enforced proper processing clinic charge documents; ensured timeliness accuracy submitted information. Coordinated day-to-day operations medical clinic higher echelons Medical Treatment Facilities; demonstrated support clinic, divisional medical center policies. Coordinated communication patient internal external providers; addressed patients clinicians concerns, documented patients' encounters regarding clinical issues appropriate forms, provided clinical administrative information physicians needed. Enforce strict maintenance accountability 10 Field Litter Ambulances six Medical Sets worth $700,000. 08/2002 11/2005 HealthCare Specialist Team Leader Company Name － City State Directed services, taught trained medical technicians, performed Team Leader 6 personnel. Worked foreign nationals develop maintain field medical clinic rural areas provide medical assistance unable obtain care. Maintained accountability serviceability organizational equipment including six evacuation vehicles, communication equipment. Provided Emergency medical treatment, limited primary care, force health protection evacuation variety operational clinical settings point injury illness levels military healthcare. Accomplishments Basic Leadership Course, 218th Regiment (Leadership), Fort Jackson, SC Advance Leadership Course, AC&S, Fort Sam Houston, TX Army Field Sanitation Course, Fort Bragg, NC Medical Terminology First Aid Instructor Sexual Harassment Assault Response Prevention Program Equal Opportunity Programs. Skills administrative, Basic, budget, CPT, dependable, documentation, fast, forms, funds, ICD-10, Team Leader, medical assistance, Works, organizational, assisting patients, personnel, policies, primary care, requirement, safety, scheduling, sorting, spreadsheet, supervision, Technician, training programs, VISTA