CO-MANAGER Summary Seeking management position utilizes strong experience skills achieve organization's sales profit goals Well-organized, detail-oriented individual manages high volume workload within deadline driven environment Expertise establishing priorities coordinating work assignments control maximize productivity Skilled working harmoniously associates resolving minor personnel problems Experience staff performance evaluation creation/implementation procedural changes improve quality workforce Outstanding customer service skills focus achieving top levels customer satisfaction Skilled use MS Word, MS Excel, MS Power Point; bilingual French Creole Work History Company Name Experience Co-Manager November 2011 January 2016 Company Name City State 120 Employees -$800,000 Weekly Sales Volume Compile interpret reports ensuring maximum profits achieved Seek high selling merchandise feature endcaps Analyze revenue weekly forecast expenditures staffing needs Supervise proper scanning outs, make changes on-hands replenish merchandise Search reduce shrink, look opportunities capture markdowns, ensure store line company initiatives Hire, train, supervise terminate hourly associates; develop plans assist achievement maximum performance; monitor give constructive feedback timely manner; provide learning opportunities guidance support; set clear expectations creating timelines performance metrics Require associates adhere customer service initiatives create pleasant shopping experience customers daily meetings, "coaching walking" computer-based training Drive community awareness programs participating supporting community events, i.e. soup kitchens, cancer walks, Children's Miracle Network Enforce safety standards relating accidents STFs; OSHA compliance, work Ecolab Kay Chemical prevent hazards compliance issues. Assistant Manager May 2011 November 2011 Company Name City State 300 Employees -$1,500,000 .00 Weekly Sales Volume Managed direct reports, delegated monitored pre-determined deadline measure quality Hired, trained, developed appraised subordinates Budgeted forecasted, minimize shrinkage achieved sales target goals Monitored controlled expenses several divisions Ensured customer satisfaction retention Analyzed market competitions building strategy ensure profitability Implemented bench marking process merchandise instock level. Small Business Sales Consultant February 2008 April 2011 Company Name City State 20 Employees $100,000 Weekly Sales Volume Consulted customers recommend sell variety AT&T products services meet customers' needs Provided customers positive sales service experience Interacted multiple online systems speaking customers Met sales quotas service objectives fast-paced call center environment. Team Leader Service Delivery Coordinator Supervisor June 2005 January 2008 Company Name City State 108 Employees -$325,000 Weekly Sales Volume Began CSR; promoted Team Leader Roadside Assistance Division crucial evening shift Provided guidance direction Member Service Counselors, real-time management call center floor, frequently interacted Dispatch AAA members service-related issues Handled escalated inquiries members Interacted Dispatch resolve inaccurate information taken Counselors issues Served Shift Leader absence evening supervision Coached call takers call quality issues arose; performed new hire training operating system Handled customer inquiries, complaints, billing questions payment services. Customer Service Representative January 2001 June 2006 Company Name City State Performed light typing clerical duties heavy volume phone calls. Assisted customers renewal application process. Shift Leader August 2002 November 2003 Company Name City State Supervised inventory, verified quantity quality products received. Interfaced directly customers provide assistance resolve problems. Assigned identification numbers recorded items processed; performed paperwork. Customer Service Team Leader June 2001 August 2002 Company Name City State 23 Employees Supervised daily functions store activity ensure customer satisfaction Performed daily safety temperature audits adhering standards set health board Interacted customers daily basis; transferred monetary transactions business Generated weekly reports profits loss within business. Shift Manager September 2000 May 2001 Company Name City State 12 Employees Handled inventory controlled cash Maintained safe work environment co-workers Managed shift instruction Ordered products store customer sales Closed store performed necessary duties. Education Liberal Arts Kean University Liberal Arts High School Diploma Hamilton High West Skills billing, call center, cancer, clerical, coaching, customer satisfaction, customer service, direction, fast, instruction, inventory, Team Leader, market, meetings, Network, operating system, speaking, quality, real-time, safety, selling, Sales, scanning, staffing, strategy, supervision, phone, typing