MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results-oriented professional cultivates strong effective working relationships internal external partners establish achieve mutual communications objectives advancement company's business strategy. Highlights Advanced Microsoft Office including Visio, MS Project, PowerPoint Adobe Creative Suite SharePoint, Citrix, Live Meeting WebEx Expertise Advanced Project Management Implementation Written, Verbal Interpersonal Skills Vendor Relationship Management Expertise Communications Negotiation Experience On-Time Goal Achievements 95% Proficiency Rate Experience Marketing Corporate Communications/Merchant Services Transition Communications Project Manager Contractor 05/2012 Current Company Name City State Manage, write, edit external client communications content meet transactional needs multiple business merchants. Also manage project risk comprehensive mitigation assessment planning techniques. Initiate, define manage marketing campaigns across business channels direct mail programs within matrixed environment. Actively manage work efforts multiple functional resources project plan. Strong partner relationship management, influencing, collaboration, negotiating senior business managers gain commitment accomplish shared goals. Lead matrix process cross-functional teams develop execute client communications various groups merchants part Bank America Merchant Services joint venture First Data merchants transitioning preferred processing platforms. Engage collaborate key stakeholders high-profile projects distribution printed digital marketing collateral requests. Develop documentation; monitor report project status; assesses effectiveness accuracy documentation. Initiate maintain reporting relationships project stakeholders including team members, peers, managers, customers, vendors, affected departments coordinate efforts across multiple business units ensure continuous efficient management projects; gathers input feedback. Effectively assists directing internal external resources achieve business solutions within project guidelines. Collaborate communicate project managers leaders coordinate cross-project initiatives activities. Ability handle multiple priorities work well pressure multiple deadlines. Engage collaborate key stakeholders high-profile projects distribution printed digital marketing collateral requests. Prioritize perform variety concurrent tasks minimal direction. Review edit mail data files creative production Manage vendor relationships simultaneously meeting campaign execution deadlines ability adapt unexpected requests. Strong time management skills sense timeliness meeting commitments. Maintain accurate status reports/summaries regularly communicate status leadership, business partners, key stakeholders weekly basis. Met overall goals 95% proficiency rate. Understand proficiency customer's tactical goals effectively participate development implementation business solutions manage project risk comprehensive assessment planning techniques. Manage work efforts project plan basic scope control procedures utilizing multiple functional resources documenting monitoring project status assess effectiveness accuracy campaign. Analyze report project status research information; monitor project performance maintain quality services, deliverables, content. Timely response operational issues RFI's within defined area identify eliminate obstacles solution plans, business goals implementation. Develop contingency plans meet compliance requirements company practices. Engage internal stakeholders ensure communications relevant, timely delivered desired intervals. Responsible campaign design production distribution. Project planning, scheduling, tracking reporting. Proven project management skills ability execute drive stakeholder agreement. Spreadsheet, database relevant project management experience. Proficient multi-tasker, ability manage multiple initiatives concurrently. Write manage "standard content" used client communications. Strong detail-orientation problem solving skills effective planning, time management organization skills. Ad-hoc project reporting going basis. Project Manager 01/2007 01/2011 Company Name City State Institutional Client Services, Marketing Project management product implementations, asset consolidations email campaign project requests. Engage outside vendors well key marketing areas including Fulfillment, Information Technology, Creative Services, Print Production. Status reporting project work related implementation tactical product, segment institution-specific marketing programs. Identify log marketing plan-related issues risks, escalate appropriate following project management best practices. Communicate across marketing channels partners execute measurable, scalable replicable programs aimed solving key business need taking advantage critical business opportunities. Establish implement rigorous moderate complexity single work stream project management processes methodologies help ensure projects delivered time, within budget, adhere high quality standards meet client expectations. Track key project milestones adjust project plans and/or resources coordinate communications areas affected scope, budget resource work managed. Include data gathering, preparation presentation materials, proofing, setting project timelines change management. Perform quality review escalate timeline issues risks appropriately. Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist 01/2005 01/2007 Company Name City State Officer, Marketing Specialist 01/2000 01/2004 Company Name City State Executive Assistant/Office Manager 01/1997 01/2000 Company Name City State Education Villanova University Six Sigma Green Belt Certification 2010 Advanced Project Management Certification Project Management Essentials 2007 WBT Education Credits Compliance Project Management Courses 7.25 CH 2012-2013 Continuing Ed Credits Various business financial service-related courses 35+ PDUs 2013 King's College City State Diploma Secretarial Science 1983 Secretarial Science Skills Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written