FINANCE CUSTOMER CARE REP LEAD Summary Property Manager vast experience real estate management. Strengths include sales skills, critical thinking ability communicate individuals levels. Highlights Microsoft Office 2010 Microsoft Project 2007 Sage Timberline Accounting Yardi Voyager Microsoft Office 2010 Suite Sage Timberline Office Yardi Voyager Payroll expertise Fair housing mandates Knowledge leasing market conditions Multi-family property management Strong organizational skills Sharp problem solver Training manual contributor Dedicated process improvement Accomplishments Developed annual budgets, including determining short long-term goals support overall profit growth objectives. Experience Finance Customer Care Rep Lead 05/2012 Current Company Name － City State Created new processes systems increasing customer service satisfaction. Developed highly empathetic client relationships earned reputation exceeding customer expectations. Cross-trained provided back-up customer service representatives needed. Resolved customer/vendor issues timely accurately Worked strict deadlines responded customer/vendor requests 24 hour SLA. Interacted vendor follow-up payment statuses expedited resolution payment issues. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Processed credit card payments customers. Created training materials used new hires cross training aids members Finance team. Payroll AR Manager 05/2010 01/2012 Company Name － City State Manually process time cards payroll system clarify errors approximately 250+ employees well manage payroll 40 salaried employees. Submit certified payroll clients verifying federal guidelines followed. Executed accounts receivable reporting enhancements reconciliation procedures. Helped implement biometric time card system. Prepare monthly AIA construction billings special clients forms based work performed send client. Make collection calls billings submitted project payment dates. Prepare update monthly collections report daily cash collections Senior Management. Attend pre-construction meetings verification accounting contact information, billing forms, tax exemption status/certificates. Process weekly payroll, payroll taxes, 401K payments using Sage Timberline Accounting software. Deposited third party checks. Assistant Site Manager 06/2009 01/2010 Company Name － City State Interviewed prospective tenants recorded information regarding certain needs qualifications. Executed daily operations multiple rental properties. Prepared lease rental agreements lessees collected specified rents fees. Arranged alterations, maintenance, upkeep reconditioning property. Prepared coordinate marketing via various websites. Managed accounts payable account receivable functions multiple properties Prepared, edited distributed letters, memos inquiry responses. Coordinated completion federal physical inspection obtained 99 possible 100 points. Maintained in-depth knowledge competition consistent evaluation market conditions trends. Collected kept careful records rental payments. Handled customer complaints personally verify properly handled. Reviewed completed applications assessed household information file history program regulations. Conducted annual re-examination appointments housekeeping inspections. Property Manager 10/2006 06/2009 Company Name － City State Executed daily operations 440 unit apartment townhouse community. Supervised 9 employees, scheduled work hours, resolved conflicts, determined salaries. Handled legal proceedings eviction tenants. Maintained accounting budgetary controls site. Managed maintained filing system, ensuring compliance HUD IRS. Directed preparation financial statements reported status properties, including occupancy rates lease expiration dates. Worked closely local housing authority. Trained new employees Yardi system. Program Specialist III 10/2004 10/2006 Company Name － City State Managed program ensure implementation prescribed activities carried accordance specified objectives. Assisted making travel arrangements diverse conferences educational opportunities. Researched, compiled, analyzed data several projects. Successfully managed 20-person team deployed various reach programs targeted community. Created prepared program reports, expense reports presentations. Structured maintained diverse advisory board. Controlled expenditures accordance budget allocations. Reviewed reports records activities ensure progress accomplished toward specified program objective. Maintained data base confidential information. Administrative Assistant 01/2003 10/2004 Company Name － City State Managed calendar, scheduled meetings, arranged facilitated presentations organizations. Served Administrative contact clients external associates. Created maintained data base contacts well mailing lists. Community Manager 01/2000 01/2003 Company Name － City State Coordinated completion $4.3 million property renovation 90% occupancy rate. Hired trained new employees Section 42,8 236 housing laws Completed critical first year files 176 unit section 42 program. Worked floating manager number section 42 properties. Supervised 14 employees, scheduled work hours, resolved conflicts, determined salaries. Collected kept careful records rental payments. Oversaw budgeting process 3 assigned properties. Monitored documented income, including delinquencies. Managed day-to-day activities involving tenants, subcontractors property management. Compiled conveyed operational financial data regional manager. Education Bachelors Business Finance DeVry University － City State Coursework Business Management Finance Skills Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites