IT SUPPORT OFFICER Executive Profile Seeking assignments Hardware Network Servers Technical Support organization deliver results leveraging strong exposure IT Operations. Cisco certified Network Associates nearly 6 year 3 months experience Site Networking Operations, Installation, Configuration, Technical Support/Troubleshooting, Incident Management well Client Servicing. Server 2k3, 2k8 Ubuntu server configuration, Network Configuration, implementation DHCP Server, File server, DNS server Network Monitoring tools. An effective communicator excellent skills building relationships Possess, strong analytical, problem solving organizational abilities. Assembling disassembling PC, motherboard, hard disk drives, working local network printer, configure cable UTP,STP, coaxial Key Highlights Manage data server data security. Successfully performed configuration NAS Server, AD Server, Child Domain, Cisco Router, Firewalls, Network Printers, Provided expertise installation management IT infrastructure Cisco routers, switches, Servers Thin client, Systems, Network Cables, Network Printers,Softwares etc. Delivered successful gradation Enterprise Domain server windows 2003 2008. Received appreciation Client's Top Management providing value addition project automating certain tasks saving time resources. Skill Highlights Configuration managing VMware workstation server creating virtual systems. Windows XP, Vista, Windows7 Windows 8 Working Microsoft office 2003 2007. Working Kingsoft Office, Libre Office Working thunderbird mail, outlook mail PME mail. Local external network monitoring. Computer Hardware Assembling, Dissembling, configuration maintenance computers Troubleshooting PC printer's problem. Other Software Knowledge ERP, Time desk CCTV, PPC, Tally. ESS CHS etc. Professional Experience IT Support Officer March 2011 August 2015 Company Name System Administrator April 2010 January 2011 Company Name Lab Technician Technical Support April 2009 March 2010 Company Name Comprehensive knowledge CISCO networking technologies Protocols. Handling network infrastructure LAN/WAN, migration configuration network Devices (Routers, Switches, Firewalls etc.). Skilled planning implementing LAN/WAN solutions. Configuring Routing protocols (RIP, EIGRP. OSPF, Static Default Route) Assisting design implementation network troubleshooting. Troubleshooting Extending high-end technical support various Servers ensuring high customer satisfaction levels prompt redressal problems. Configuring troubleshooting IP Phones, Network Printers Virtual Interface (VMWare) related issues. Assigning user nodes various devices installed networked, handle allocation protection user rights, per company's policies. Configuration Maintaining LAN installing Active Directory, DNS, DHCP, FTP, TELNET,User profile, Remote Connectivity, Assigning IP Address, Managing Local Domain User's Account, sharing Permission, Terminal Services, Trusting, Software Deployment etc. Configure windows server 2003 2008 Active Directory ,Terminal Server Group Policy manage Data server security. SAP Basis Client GUI installation. SAP Online Support System Backup Recovery DR HADR Data synchronization Monitoring. User management Transaction Lock/Unlock User Authorization Users Role Windows Servers Microsoft active directory services, Server 2003-2008, Configure Domain security policies, Local security policies Configure manage File server Share Folders. Design: DNS DHCP servers 2003-2008 Server. Configure Manage Users profiles. share folders implementing group polices. Configuration Microsoft Terminal services, RDP, remote access tools. Education B.A EIILM University － City Higher Secondary passed From M.P. Board Bhopal. High School passed From M.P. Board Bhopal. Professional Certifications MCP Microsoft Certified Professional fist paper clear administering Windows Server 2012 June 2013. (ID No. 10171726) CCNA Cisco Certified Network Associates Dec. 2009. (ID No. 11716258) JCHNP- Jetking Certified Hardware Networking Professional jetking infotrain limited ,A.B. Road Indore M.P 2010 Professional Affiliations National Council For Vocational Training Neocorp International Ltd Pithampur Nov 2013. Major Attainments Accredited Best Cricketer Award Neocorp Internation LTD Inter Tournament Indore (2014). Personal Vitae Father's name Mr. Govind Singh Lodhi Date birth 1st Jan 1988. Personal Information Marital status Married. Hobbies Playing Cricket Permanent Address Village:- Jhinna Post:- Abhana Disit:- Damoh (M.P.) Pin Code :- 470662 Declaration I declare whatever information I given correct according best knowledge. Languages English, Hindi. Skills Active Directory, Backup, CCNA, CISCO, Cisco Certified, Computer Hardware, Hardware, Client, customer satisfaction, Dec, DHCP, DNS, EIGRP, English, ERP, Firewalls, FTP, GUI, Hindi, IP, LAN, Managing, access, Microsoft Certified Professional, MCP, mail, Microsoft office, Office, outlook, Windows 8, Windows, Windows7, Windows XP, migration, ESS, Network Associates, Network Printers, network troubleshooting, network, Networking, OSPF, policies, printer, Protocols, RIP, Routers, Routing, SAP, SAP Basis, Servers, Switches, technical support, Phones, TELNET, Terminal Server, Troubleshooting, Vista, WAN, Windows Server Additional Information Marital status Married. Hobbies Playing Cricket Permanent Address Village:- Jhinna Post:- Abhana Disit:- Damoh (M.P.) Pin Code :- 470662 Declaration I declare whatever information I given correct according best knowledge.