PASSENGER SERVICE AGENT Career Overview Customer support professional offering versatile communication skills. Proficiency sales, problem resolution, ticketing experience strong client management experience. Positive individual, readily adapts change, works superbly independently others, experienced overseeing team exceeds expectations. Able juggle multiple priorities perform fast settings without compromising quality service. Core Strengths Excellent communication skills. Highly skilled interacting clients achieving customer satisfaction well product sales. Extensive knowledge current Airport security rules regulations. Highly trained work autonomously. Expert knowledge Airline softwares like Amadeus, Altea, Gaetan, Oscar deltamatic. Excelent knowledge Computers technology. Creative problem solving Courteous professional demeanor Energetic work attitude Native speaker Spanish English, highly proficient spoken French Accomplishments I received training direction many companies many Supervisors able put use everyday situations achieve successful experience whether business transaction simple encounter. Work Experience Passenger Service Agent 04/2010 Current Company Name City State I lead agent departure arrivals flights, I highly skilled lead agent flight monitoring well experienced ticket sales agent. I take initiative handle passengers flight disruptions, provide superior customer service assistance, re-booking holtel vouchers goal always retain customer maintain positive outlook company. I come ideas help team work smoothly together day day, action plan key. I aim ease experience flying customers. I implement company policy, security requirements, check-in baggage, direct passengers designated areas, provide necessary information handle massive crowds. I dissolve potential uncomfortable situations client maintain satisfaction still abiding company regulations. I handle passengers requiring special assistance (reduced mobility passengers, parents infants). As senior lead agent shadow oversee newly trained agents roles, great communication key. Assistant Buyer 06/2007 12/2009 Company Name City State Handled multifaceted clerical tasks (ex. data entry, filing, records management billing) Assistant Apparel Buyer chain. Coordinated events, monitored buyer's weekly schedule, made orders monitored inventory databases scheduled/ensured timely delivery merchandise. Oversaw instructed 2 people assist orders communicating warehouse directing vendors complex delivery process. Noted resolved errors, assisted suggestions store distribution based sales reports, location statistics. Interacted top vendors special events maintained clear lines communication multiple departments company via email/telephone etc. Sales Associate Supervisor 07/2005 06/2007 Company Name City State Trained directed new personnel operate cash reigisters, scanners, computers, store re-stocking, floor displays daily procedures stores' fast paced, busy environment. Balanced cash registers end persons shift. Courteously greeted clients interacted them, explained sales promotions encourage special purchases. Guided cashiers returns exchange processes required. Opened closed store weekends relive manager. Promoted corporate office position stated Famous Horse Co. Educational Background Associate Science Nursing 2013 Queensborough Community College City State Studied Nursing Education, Human Resources Studied Psychology Sociology; Human Behaviors Studied Business Computers High School Diploma Business 2007 Jonh Bowne High School City State Diploma merits regents endorsements Qualifications Excellent communication skills, Manages dissolves conflict, Strong organizational skills, Easily adapts changing environment, Team player, Clients relations, Can tolerate stress well, Can contour transition conversation, Strives maintain quality service levels, Takes criticism direction well, Positively exudes presence room, Participates well public speaking, Easily conforms new regulations rules, Can communicate professionally others, Experienced guiding team, Motivated achieve targets set, Appeases attitude others positively, Focus diverse responsibilities