I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator background primary care experience supporting team physicians busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing schedule maintenance. Searching leadership role team oriented company. Education Healthcare Administration Pennsylvania College Health Sciences 2017 City State Coursework Epidemiology Coursework Statistics Coursework Health Care Policy Planning Coursework Ethical Issues Health Care High School Diploma Northeastern High School 2010 City State Recipient York Alumnae Chapter Delta Sigma Theta Academic Award Scholarship Assistant Editor Literary Art Magazine President Diversity Club Member Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills Customer personal service Medical Terminology Event planning coordination Budgeting financial management Microsoft Office Suite Multitasking Problem-solving Self-starter Accomplished leader Knowledgeof Medicare, Medicaid, EEOC, HIPPA, FMLA ADA Management Marketing experience Efficient pressure Cultural awareness sensitivity Strong work ethic Team player positive attitude Writing grammar knowledge Detailed Oriented Strong analytic skills Deadline-driven Professional Experience Healthcare Marketing Specialist City State Company Name Aug 2017 Current Analyzed performance marketing program identify best opportunities optimization. Established production schedules communicated project stakeholders. Increased patient traffic 5% Managed social media forums, including company website, social networking applications message boards. Healthcare Admin Intern City State Company Name Mar 2017 Jul 2017 Scheduled appointments registered patients. Recorded filed patient data medical records. Demonstrated analytical problem-solving ability addressing barriers. Directed patient flow practice hours, minimizing patient wait time. Oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Developed design execution program contributed 5% growth organization. Customer Service Representative City State Company Name Jul 2016 Sep 2016 Demonstrated mastery customer service call script within specified time frames. Maintained up-to-date records times. Provided cross training 4 staff members. Facilitated information flow customer service, account management operations, quality assurance, training payroll departments guarantee call center objectives met. Sales Associate City State Company Name Jul 2015 Oct 2015 Demonstrated mastery customer service call script within specified time frames. Maintained up-to-date records times. Built customer loyalty placing follow-up calls customers reported product issues. Formulated enforced Service Center policies, procedures quality assurance measures. Sales Associate City State Company Name Jul 2014 Feb 2016 Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, Recommend, select, help locate obtain merchandise based customer needs and/or desires. Optical price scanners. Bag package purchases wrap gifts. Exchange merchandise customers accept returns. Clean shelves, counters, tables. Front Desk Assistant City State Company Name Oct 2013 Jun 2015 Handled incoming outgoing correspondence, including mail, email faxes. Answer queries regarding computers. Drafted typed grammatically correct office memos. Managing test reminder calls, photocopied correspondence, documents printed materials. Retail Customer Service Associate City State Company Name Jun 2011 Sep 2011 Greet customers entering establishments. Assist customers providing information resolving complaints. Receive payment cash, check, credit cards, vouchers, automatic debits. Open close cash registers. Performing tasks counting money, separating charge slips, coupons vouchers. Place special orders call stores find desired items. Completed floor replenishment guarantee size availability promote customer satisfaction. Kept current market product trends effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 2017