SUPPORT ENGINEERING MANAGER Summary Successful motivated IT Escalation Manager possessing extensive knowledge leading team high performance Tier 3 engineers solving complex IT issues providing excellent service Fortune 1000 customers. Experience Support Engineering Manager 06/2007 Current Company Name Managed number teams team size 26 engineers time Windows Platforms System Center, including Setup, Cluster, Performance, SCOM, Virtualization. Performed performance management activities direct reports including performance reviews, Connects, promotions, coaching, career development, terminations. Business Specialty Lead management role Platforms Core (Setup, Cluster, Performance), responsible leading Core teams ensure staffing coverage, reach exceed target metrics. Led weekly meetings Core managers reach target metrics. Participated HIPO program 1 year, obtaining extra leadership training Helped on-board mentor new managers Windows Hiring Manager cross site Windows Platforms Cluster, hired 70 people cross site 1 year. Helped plan Career Fair Recruiting Participated College recruiting, well recruiting trips attract minorities. Participated MACH hiring days. Assisted volunteer efforts, Angel Tree, Digi Girlz, Day Caring On-boarded Intune product System Center MSD Cluster, including project work PG, Routing, global peers, management. Worked Product Group PM's Beta develop support plan System Center Scenarios System Center 2012 SP1 above. Led Managed engineers supporting Windows, Cluster, Performance, App-V, VMM, Operations Manager, Orchestrator, Service Manager. Collaborated Azure team develop support model MSD private cloud products working Azure cloud. Achieved excellent MSPOLL results year year Active Toastmasters clubs; achieved highest Toastmasters level Distinguished Toast Master; Club President; Toastmasters Area Governor, several speech contests. Participated took project sponsor role Vince Hampton MSD LEAN initiative drive Days Close raise CPE. FY15 member CSS Americas Manager Advisory Council representing Windows MSD Improve work life balance North America engineers ensuring weekend evening coverage Premier customers. Led Peace Earth collaboration project WFM Staffing, Duty Managers, NA Managers India Managers ensure staffing business hours. Current MSPoll Lead new CIS Organization (formerly Windows System Center) Back-up Know-Me Manager CPE Initiative Phillips 66 (Dave Parker, TAM), similar Know-Me project. Support Engineer 12/1997 06/2007 Supported number products including Outlook, Exchange Server, Microsoft Operations Manager, Systems Management Server. Wrote training Exchange 2000 server readiness role Beta; developed delivered training Exchange Management pack MOM, Global SME Exchange Management pack MOM; Advisory team help customers deploy Exchange 2000 including phases planning deployment. Network Administrator 03/1997 12/1997 Company Name Head county school network, responsible Novell servers 22 schools across county. Responsible network connectivity Lincoln County School system. Maintained computers technology-specialized Lincoln County School Technology. Led community-wide effort 50 people built approximately 75 computers day donate school system. Network Technician 01/1993 03/1997 Company Name Responsible training faculty regarding using Internet, developed series 4 classes Internet usage trained CPCC faculty 6 month period. Responsible networking Internet campus Library. Maintained electronic databases; repaired computers, pulled fiber cable; performed maintenance Novell servers campus. Education Associate Science Mechanical Engineering Technology 1993 Central Piedmont Community College Mechanical Engineering Technology Associate Science Manufacturing Engineering Technology 1993 Central Piedmont Community College Manufacturing Engineering Technology Bachelor's Degree Business Administration 2011 Montreat College － City State Business Administration Master's Degree Business Administration 2017 Montreat College － City State Business Administration Doctorate Business Administration degree 2017 Capella University Additional Information Awards Delivering Commencement Address Montreat College graduation MBA May 10, 2014. Achieved Distinguished Toastmaster award, highest award possible Toastmasters international February, 2015. Gold Star award work hiring manager strong diversity hiring identifying top talent resulting 70 new hires GPGP (earned engineer) collaboration high profile customer technical issue Skills Premier, Back-up, balance, cable, coaching, Council, CSS, databases, Hiring, Internet usage, leadership training, meetings, mentor, Exchange, Exchange Server, MOM, Outlook, Windows, 2000, network, networking, Novell servers, performance reviews, performance management, Recruiting, Routing, Systems Management Server, speech, Staffing