BUSINESS DEVELOPMENT Career Overview Detail-oriented professional business mindset extensive operational background obtained diverse industry experience banking, loss prevention, health wellness, retail offering innovative methods efficiency meant benefit individuals levels business. Technical Skills Skills Experience Total Years Last Used Microsoft Office (Excel, Word, PP) Expert 10+ 2016 Google Analytics Intermediate 2 2016 SQL Intermediate 1 2014 Outlook Intermediate 6 2014 Accomplishments Quality Control Increased database ease use efficiency 10%. Operational Management Identified, recommended prioritized new database features, stored various SQL query statements, applications conjunction business leaders, department managers, administrative staff. Developed, implemented, tested, debugged documented various systems (ie: live chat, updated database applications, IVR automated telephone dialers). Client Interface Collaborated programmers create various forms account interfaces easy navigate, mobile friendly. Improved client relationships performance predictability shared business technical perspectives agreed expectations. Team Collaboration Weekly brainstorm increase efficiency levels business, appropriate system upgrades team best practices. Work Experience 08/2015 Current Business Development Company Name － City State Identify areas opportunity within business create solutions increase efficiency productivity (including improvement internal process increasing revenue). Strategic planning content, promotion, engagement. Monitor report website ads traffic performance. Worked clients analyze advertising needs applied appropriate solutions within organization's budget. Current project: working hand-in-hand website owner complete website overhaul. Includes, website redesign upgraded functionality, development brand new directory utilizing original database, development application framework serve accompanying mobile app website. Create update Media Kits (comprehensive one sheet). Coordinate seasonal markets (assist vendor selection, monitor payments tables, direct table placement venue, coordinate sound lighting checks). 05/2014 08/2015 Operations Manager Company Name － City State Establish maintain operational procedures systems including development in-house CRM/database via excel, sales strategy, brand development, company wide best practices broken department. Strategic budget planning measuring managing key operating metrics sales KPI's. Positively impact business effectively increasing bottom line decreasing business costs. Oversee day-to-day operations. Formulate incentive plans sales team Implement changes requested owner(s) enhance brand. 01/2014 12/2014 Systems Coordinator Company Name － City State Maintain flow information databases used including importing information, analyzing information entered system using SQL obtain data, validate users bimonthly basis ensure quality. Project Manager Live Chat, implementation Wazagua use clients, install new clients various databases, monitor legal documents sent offices. Assist creating variety new reports within main database used (CollEX) storing SQL statements. Endorse deploy various automations increase efficiency productivity evaluating systems performance. Problem solve whenever necessary troubleshooting office systems, facilitate communications departments, enforcing policy procedures set forth The Zellman Group. Support variety company needs day-to-day basis including, limited assisting departments whenever called upon, aid developing new business ideas, maintain company policy procedure manual, validating expense reports. 05/2012 01/2014 Sales Service Specialist Company Name － City State Provide sales service support customers extreme care. Refer clients appropriate partners including business, financial advisory, mortgage solutions earning #1 rank market range 20%-27% customer engagement rate weekly basis (goal 7%). Deepen relationships meeting exceeding sales goals. Assist communicating key priorities company initiatives staff members staff meetings. Mitigate risk account analysis. Successfully prevented numerous fraudulent checks entering system. Perform soft audits help prepare associates prepare quarterly reviews. Enhance brand elite level customer service – successfully raised banking center's level professional treatment/customer engagement teller line increase number quality referrals approximately 10%. Graduate TOS Development Program program banking operations Graduate Signature Series program personal career branding 09/2009 04/2012 Assistant Manager Company Name － City State Open close store, involving responsibilities security/loss prevention, cash handling. Develop daily planners generating daily gross itemized goals along hourly projected analysis business. Manage store's cash handling including, limited to, purchases, returns, voids, sales. Perform safety loss prevention audits daily basis. Developed Sales Service Leader tracker observe productivity made month-to-date year-to-date basis rolled metro-wide. Improved Key Performance Indicators around (+19% ADS, +11% IPC, +32% SPH) decreased ratio returns sales .19 .14. Facilitate proper communication levels management (corporate store) sales staff. Consistently motivate drive sales staff exceed store goals delivery performance reviews evaluations. Schedule shifts sales associates managers. Oversee hiring training new sales associates, careful intent maintaining company expectations. Lead seasonal store meetings involving educating sales staff new product revisiting reaffirming core values company. Direct merchandising marketing store, including floor moves every 2 weeks along additional seasonal changes. Education 2010 Bachelor Arts Sociology Stony Brook University － City State USA Member LEG (legislation)-Schick Resident Safety Program monitor Telefund operator Intramural sports soccer, indoor soccer, basketball Skills Data analysis, Excel, Office, Outlook, Power Point, Works, Google, SQL, Strategic, Strategic planning, tables, troubleshooting, 65 WPM, Advertising, Budget planning, Content Management, Contract Negotiation, Clients customer service, Pricing