OCCUPATIONAL THERAPIST Professional Summary Highly motivated accomplished Business Professional 10+ years' experience providing leadership management diverse teams facilitating strategies growth profitability. Comprehensive experience multiple aspects business operations, project management, regulatory compliance, customer satisfaction, staff training procedure development/implementation. Leads example tenacious, trustworthy, approachable, results driven team player adept communication problem solving abilities. Areas Expertise Operational Management Computer Skills Client Development Project Management Program Development Finance Analysis Training Development Customer Service Organizational Development Presentation Skills Excellent Communication Skills Business Management skills Computer Expertise Electronic Medical Records, MS Word, Excel, Access, Publisher, PowerPoint, Outlook, QuickBooks Problem Solving Proven ability troubleshoot develop creative, innovative solutions business challenges; successfully manage change improved performance efficiency Management Mentoring Noted ability motivate performance, communicate strong messages, nurture partnerships, deliver significant sales growth. History successful health care leadership, sales project management Business Operations Outstanding accomplishments business startup, turnaround, financial/operational management across diverse industries, reinvigorating organizational infrastructure, inventory, technologies, processes financial measurement systems Customer Personal Service Knowledge principles processes providing customer personal services including customer needs assessment, meeting quality standards services, evaluation customer satisfaction Skills Work History Occupational Therapist 02/2014 Current Company Name – City State Prescribing implementing occupational therapy services pediatric population 0-21 yrs. Administering interpreting evaluation needed treatment fine, oral, gross motor skills sensory dysfunction. Prescribing, Fitting, training medical devices disabled persons. Senior Director Operations 07/2008 09/2013 Company Name – State Responsible operational oversight ancillary services product line; including home health, outpatient rehabilitation, private duty nursing, skilled nursing, premium programs, within multiple regions encompassing direct supervision regional directors operations, home health administrators, sales marketing, recruitment teams, compliance, direct supervision 200 plus employees. Directed multi-site branch office operations compliance federal state regulations. Established policy procedure standards focused quality improvement best demonstrated clinical practice. Led region multiple deficiency free Medicare surveys include home health, rehab agencies, skilled nursing facilities. Led team responsible development start -up home care agencies rehab agencies. Monitored directed development, implementation, maintenance therapy home health senior living communities home care agencies multiple states. Increased gross revenue $250,000 4 million annual 2010 2013 Improved home health penetration throughout owned managed senior living communities less 5 percent 16 percent Achieved store gross margin growth 6 10% therapy 25% home care. Healthcare Coordinator 01/2004 01/2008 Company Name Prescribing implementing occupational therapy services adult geriatric population. Administering interpreting evaluation needed treatment overall wellness, physical dysfunction, gross motor, endurance, memory, muscular, sensory dysfunction. Management staffing, team building, caseload development, integrations, compliance. Building Bridges Therapy Learning Centers Co-Owner, Therapy Director, Occupational Therapist Created strategies enhance company deliverables clinicians, generating additional revenue streams capture new customers, increase market share increase customer satisfaction. Management client services. Caseload development, marketing services, orientations new employees, financial oversight analysis. Development implementation Sensory, Oral Motor, Low Vision programs child 21 yrs. Prescribing implementing occupational therapy services pediatric population 0-21 yrs. Administering interpreting evaluation needed treatment fine, oral, gross motor skills sensory dysfunction. Prescribing, Fitting, training medical devices disabled persons. Regional Director Responsible operational, philosophical, technical training program development Home Health, Outpatient, Hospice, Skilled Nursing settings. Provide education company policies, procedures, rules, regulations, therapeutic processes, financials, management tools, management approaches, documentation. Conduct presentations models theories support services, culture, best practices organization. Provide rolling mentorship clinicians managers within organization. Development education therapeutic wellness interventions programs order provide best quality care industry. Development Presentation AOTA Accredited CEU programs: Balance, Low Vision, Urinary Incontinence, Dementia Management. Training Implementation Digital Documentation systems product lines nationwide. Education Bachelor Science Occupational Therapy 5 2004 Midwestern University City State GPA: Graduated Suma Cum Laude GPA: 3.6 Occupational Therapy Graduated Suma Cum Laude GPA: 3.6 Most Distinguished Student, MWU, Class Masters Business Administration Healthcare Management 6 2014 University Phoenix GPA: Phoenix Arizona Graduate Magnum Cum Laude GPA: 3.89 Healthcare Management Phoenix Arizona Graduate Magnum Cum Laude GPA: 3.89 Graduate Certificate Accounting/CPA Exam Candidate 3 2015 Skills Accounting, acquisitions, art, Balance, Bridges, Business Operations, business plan, Oral, CPA, client, customer satisfaction, Documentation, financials, financial, team building, Leadership, Director, marketing, market, memory, mentoring, mergers, network, Nursing, policies, presentations, processes, program development, quality, Recruitment, reporting, Sales, Staffing, strategic, technical training, Vision