OPERATIONS AND FINANCE MANAGER Summary Communication Skills Proven ability produce formal written reports subheadings Table Contents, Executive Summary, Statement Purpose, Observations, Conclusions Recommendations. Like reading chapter textbook Possess well-developed skills interpersonal customer relations, e-mails, group presentations *Analytic Abilities Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding relational database concepts, Microsoft Outlook. Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering modifying complex reporting applications provide vital reporting functions middle, senior executive management *Professional Job Experience *Collections Supervisory Over eleven years experience Manager Collections Enforcement Branches supervising managing two branches, eleven employees, Oklahoma Turnpike Authority regarding incoming outgoing collection calls collection issues. Semi Annual performance appraisals. Performing RFP bids Third Party Collections. Pursuing insurance claims damages Turnpike Property. *Credit Business Analysis Over eleven years banking experience evaluating, administering approving loans complex financial accounting analysis. As member Loan Review Team five years I rep Senior Loan Committee, participated led reviews correspondent banks lending divisions, examining analyzing financial statements, tax returns collateral documentation. Two years banking experience working Credit Administration department. My computer skills, especially database applications, enabled manage monitor large volumes important financial data exceptions policy, adequacy loan loss reserves, compliance loan agreements adequacy collateral coverage, name few. Four years spent analyzing, administering approving direct indirect loans within retail loan approval authority. *Budget Forecasting Two years experience Federal Institution administering, evaluating reporting compliance $700 million labor budget. Reported monthly, writing person Q&A department management, Senior Management base Commander (yikes). *Self Employed Experience Operations Finance Manager 03/2014 Current Company Name City State Responsible Successful Deployment ScoopDog project. Coordinate activities manufacturing, design sales/fulfillment functions. Create maintain Facebook, Business Facebook, Kickstarter Website applications. Produce pricing studies, projections support analysis. Manage Financial, Accounting Legal advisors. Financial Analyst 06/2012 05/2013 Company Name City State Compile Year End Financial Statements. Check Writing Authority. Create inventory system office assets depreciation schedules. Balance maintain cash accounts. Interface government regulatory agencies. Labor Budget Analyst 11/2010 06/2012 Company Name City State Successfully collected, analyzed advised senior management writing, regarding compliance $700 million labor budget different divisions Tinker Air Force Base Midwest City, Okla. Report management monthly meetings answer concerns regarding trends labor costs compliance budgetary guidelines. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) provide formal written reports management including Table Contents, Footnotes, Executive Summary etc. Participate departmental budgeting process PIKEPASS Call Center. Manager Collections Enforcement 04/1999 11/2010 Company Name City State Supervised operations personnel OTA Enforcement Branch Collections Branch completed semiannual performance appraisals, hiring, firing etc. Reduced escalated calls 50% coaching employees regarding technique style negotiating collections issues incoming outgoing calls accordance OTA policy. Received resolved escalated calls daily patrons regarding collection issues. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) provide formal written reports management including Table Contents, Footnotes, Executive Summary etc. Standardized department policy creating training orientation presentations Microsoft PowerPoint applications. Slashed abandoned call rate 60% evaluating workflow call center, analyzing problem areas making recommendations management. Revolutionized RFP bidding process creating implementing technique assigned relative numerical values individual bids services Third Party Collection Agency. Assistant Administrator 09/1986 02/1999 Company Name City State Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review. Produce monitor annual budget process Supervisor. Evaluated classified multi-million dollar Commercial Retail Loan Portfolios based analysis financial statements, tax returns collateral appraisals reported results Board Directors. Approved/Rejected installment loan requests within established loan authority. Responsible business loans retail team Served representative Loan Review Team Senior Loan Committee regarding classification commercial loans exceeding $1 Million. Analyzed processes created computer applications used replace manual operations. Successfully gathered information, articulated recommendations proven research skills using Microsoft Office (Excel, Access, Word) Provided research formal written reports management. Monitored adequacy Loan Loss Reserves, reported status monthly Board Directors. Maintained list Exceptions Policy reported status monthly Board Directors. Education Training MBA UNIVERSITY OKLAHOMA City State Master Business Administration Business Administration, Finance Business Administration, Finance BBA Bachelor Business Administration Management Management OKLAHOMA BANKERS ASSOCIATION, Oklahoma City Loan Documentation Seminar Intermediate Banking School Personal Information OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee Quarter Skills Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written Additional Information AWARDS RECOGNITIONS OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee Quarter