PASSENGER SERVICES OFFICER Professional Summary A hard working self-motivated Australian professional willing learn develop new skills. I dedicated, organised methodical individual. I good interpersonal skills, excellent team worker active dynamic approach work. I flexible, reliable possess excellent time keeping skills. As aspiring business professional, I looking utilize current analytical skills knowledge well develop skills practical fast-paced environment. Skills Customer service specialist Friendly Calm pressure Federal Aviation Administration (FAA) regulations Cabin technologies Calm pressure Expert problem solver CPR certification Multi-line phones Passion travel Work History Passenger Services Officer 11/2013 07/2014 Company Name – City System Product Training: Complete Systems training: Amadeus Altea Customer Management System Complete Product Training: Singapore Airlines Passenger baggage handling flight check-in Checked average 60 passengers per check-in Being team player helping colleagues achieve targets solve problems meet daily KPIs Serving customers polite professional manner according Singapore Airlines standards Dispatching flights time included overseeing boarding aircraft Demonstrating in-depth knowledge key health safety standards used within industry Working alongside airline duty officers meet KPIs airline standards Consistently achieved airline on-time performance standards Demonstrated ability handle complex situations within given industry safety measures Significantly improved customer experience, regularly converting unhappy customers satisfied customers, something earned employee month June 2014. International Travel Consultant 04/2010 10/2013 Company Name – City Complete Systems training: Galileo Reservations, Universal Desktop, Client Management accounting Complete Product training: Customer sales process Selling Travel products wide range clients Helping train new team members key competencies Handling customer payments accounting Being team player coaching colleagues sales process reach store revenue targets Adopting business strategies including local store marketing financing Dealing customer complaints Providing business solutions Liaising airline representatives wholesales Liaising wholesalers drive sales meet targets Achieved consistent revenue growth targets monthly basis Repeat client base approximately 60 per cent Demonstrated resilience ability upsell products, consistently meeting KPIs adding value sales Significantly improved negotiation skills, regularly converting customers point enquiry sale Gained self directed learning development problem solving skills. Corporate Travel Manager Staff Developer Trainer 08/2014 Current Company Name – City Assisting job sales, product systems training new staff members. Developing staff core competences ensure success. Researching travel options presenting best deals terms customer requirements. Ensure bookings reservations processed accurately. Responding phone enquiries promptly, courteously friendly manner. Filing, photocopying general administrative duties. Building strong relationships clients. Ability achieve branch, team sales profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc. Negotiating corporate best rates hotels. Advising organising visas passports. Booking rail, hotel, domestic international air travel. Monitoring competitor activity order maintain competitive rates. Complying relevant laws travel business legislation. Handling high numbers incoming calls direct customers travel trade. Offering holidays wide variety long haul luxury destinations, including Indian Ocean, Arabian Gulf, Americas, Egypt Africa Far East. Education Bachelor Applied Science (Aviation) Aviation Business Management Current Royal Melbourne Institute Technology City GPA: GPA: 3.4/4.0 Analytical conceptual thinking, conscientious approach managing workloads. Ability handle, analyse interpret complex data, presenting back based overall analysis made. Advanced problem solving numeracy skills. Accomplished communication skills, written verbal developed numerous essays presentations. · Proficiency areas Microsoft Office, including Access, Excel, Word PowerPoint. 3.5 GPA University Westminster Commencing 3-month scholarship University Westminster. This undertaken via distance learning. 2011 Successfully obtained Certificate III Tourism Retail Sales Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry Biology 1 2009 Parade Secondary College Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry Biology Australian Tertiary Admission Rank: 83.40 Qualifications Diploma Management 1 2012 Management Skills accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written Additional Information Nationality: Australian Visa: Tier 5 Youth Mobility (exp: 24/7/2016) Note: Eligible EU passport