GENERAL MANAGER EXECUTIVE CHEF Summary Dedicated leader 15-year track record organized administrative professional hands-on experience supporting business areas accounting, database management human resources. Collaborative team player strong communication, decision-making time management abilities. Highlights Report writing Computer proficiency Service-minded Human resource knowledge Ability prioritize Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Accomplishments Scheduling Facilitated onboarding new employees scheduling training, answering questions processing paperwork. Process Improvement Oversaw implementation new phone system resulted cost-effective service. Research Investigated analyzed client complaints identify resolve issues. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Payroll Assistance Assisted payroll preparation entered data cumulative payroll document. Experience June 2014 October 2015 Company Name City State General Manager Executive Chef Coordinated department functions restaurant staff. Updated employee paperwork time records. Liaised directly customers meet needs maintain satisfaction. Maintained detailed administrative procedural processes improve accuracy efficiency. Achieved notable successes cost control, revenue generation marketing effectiveness. May 2013 May 2014 Company Name City State Sales Consultant Met incoming customers provided immediate assistance. Listened customer needs preferences provide accurate advice. Solicited referrals satisfied clients. Answered incoming telephone calls professional knowledgeable responses. Provided expert product service information. September 2012 April 2013 Company Name City State Sales Consultant Service Technician Cold-called prospective customers build relationship. Filled expense reports accounting.Updated database customer sales information. Established new customer accounts.Evaluated competitors performed market research. Worked technician cleaning different biological hazards including crime scene cleanup, flooding, fire restoration. June 2012 August 2012 Company Name City State Forklift Driver Transported construction scaffolding materials turnaraound chemical plant large forklift Transported employees around job site using passenger vehicles, trucks vans. Maintained strict adherence safety protocols required client. April 2011 May 2012 Company Name City State Operations Manager Oversaw development launch customer database Boosted company efficiency technology upgrades process improvements. Optimized overall customer experience establishing procedures handling issues phone. Identified inefficiencies made recommendations process improvements. November 2009 March 2012 Company Name City State General Manager Trainer New Restaurant Openings Continually monitored restaurant took appropriate action ensure food quality service standards consistently met. Exhibited thorough knowledge foods, beverages, supervisory duties, service techniques, guest interactions. Optimized profits controlling food, beverage labor costs daily basis. Communicated well used strong interpersonal skills establish positive relationships guests employees. March 2009 October 2009 Company Name City State Swing Manager Scheduled directed staff daily work assignments maximize productivity.Efficiently resolved problems concerns satisfaction involved parties.Continually monitored restaurant took appropriate action ensure food quality service standards consistently met.Assigned tasks oversaw direction employees ensure compliance food safety procedures quality control guidelines. Education 1988 GED City State United States GED I grew Guadalajara, Mexico attended home school taught mother. I later received GED. I also following training. Basic Vocational Certificate: Restaurant Operations Basic Vocational Certificate: Culinary Management Coursework Business, Restaurant Hotel Management Interests Cooking, computers, sailing, golf, travel, working, family. Additional Information I fluent Spanish. I believe hard work, integrity, honesty, diligence help succeed meeting goals adding value company I work for. Skills Advertising, Automobiles, Consultant, Customer Relations, Data Management, Financial Planning, Food safety, Hiring, Inventory Control, Inventory Management, Managing, marketing, materials, Network design, Network, New Construction, Payroll, Performance Appraisals, Personnel, Policies, Project Management, Restaurant Operations, Retail, Safety, Sales, Spanish Speaking, Supervision, Telecommunications. Equipment Operations Maintenance.