CUSTOMER SERVICE REPRESENTATIVE Core Strengths Active listening skills Strong organizational skills Top sales performer Adaptive team player Seasoned conflict resolution Energetic work attitude Store maintenance ability Telephone inquiries specialist Customer service expert Career Overview Highly enthusiastic customer service professional 10 year client interface experience.Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Customer advocate Excellent communication skills Conflict resolution proficiency Inventory control Devoted data integrity Cash handling accuracy Strong problem solving ability Banking financial services Strong communication skills background Detail-oriented Accomplishments Customer service expert Strong organizational skills Markdown/promotional procedures banking financial services background Seasoned conflict resolution Detail-oriented Strong communication skills. Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Product Sales Cross-sold services rate 30%, upgrading customers different plans product packages. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Multi-tasking Cashiered two cash registers tandem maximize customer flow. Work Experience Customer Service Representative March 2011 Current Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges.Prevented store losses using awareness, attention detail integrity.Excelled exceeding daily credit card application goals.Cross-trained provided back-up customer service representatives needed.Worked team member performing cashier duties, product assistance .Interacted customers retail buyers follow-up shipping statuses expedited orders. Administrative Assistant January 2009 Current Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information.Drafted meeting agendas, supplied advance materials executed follow- meetings team conferences.Designed electronic file systems maintained electronic paper files.Handled media public relations inquiries.Planned meetings prepared conference rooms.Dispersed incoming mail correct recipients throughout office.Made copies, sent faxes handled incoming outgoing correspondenceOrganized files, developed spreadsheets, faxed reports scanned documents.Created weekly monthly reports presentations.Received distributed faxes mail timely manner. Licensed Insurance Agent March 2007 December 2007 Company Name － City State Interviewed prospective clients learn financial needs discuss existing coverage.Promoted agency products customers person, telephone writing.Prepared necessary paperwork process insurance sales renewals.Followed potential clients regarding line information requests.Developed life insurance commercial insurance leads meet monthly sales targets.Finalized maintained types personal lines insurance policies within agency.Promoted client retention high-quality service follow through. Personal Banker April 2006 March 2007 Company Name － City State Established new customer accounts including checking, savings, lines credit loans.Balanced daily cash deposits bank vault inventory zero error rate.Supplied tellers coin currency needed.Maintained Researched beneficial investment opportunities made recommendations senior management.30% client retention rate suggesting strategic investment plans based fixed income equity investing report evaluations.Delivered prompt, accurate excellent customer service. Senior Financial Representative March 2003 March 2006 Company Name － City State Opened new customer accounts, including checking, savings lines credit.Processed sales referrals promoted bank services products, resulting 30% branch sales increase.Balanced daily cash deposits bank vault inventory zero error rate.Prepared daily branch Roslyn Savings Bank invoices.Researched resolved customer issues personal savings, checking lines credit accounts.Examined checks identification endorsement.Entered member transaction data line banking software.Maintained confidentiality bank records client information. Credit Card Specialist February 2000 August 2003 Company Name － City State Addressed customer service inquiries timely accurate fashion.Built customer loyalty placing follow-up calls customers reported product issues.Formulated enforced Service Center policies, procedures quality assurance measures.Properly directed inbound calls phone queues improve call flow.Developed effective relationships call center departments clear communication.Demonstrated mastery customer service call script within specified time frames.Collected customer feedback made process changes exceed customer satisfaction goals. Member Services Representative Dispatcher July 1997 March 2000 Company Name － City State Evaluated service locations made scheduling adjustments maximize efficiency.Oversaw service stations drivers maintain scheduling day-to-day service calls needed tow transportation. Negotiated contracts outside providers handle calls designated location. Provided accurate appropriate information response customer inquiries.Made reasonable procedure exceptions accommodate unusual customer requests.Addressed customer service inquiries timely accurate fashion.Maintained up-to-date records times.Developed effective relationships call center departments clear communication.Worked upper management ensure appropriate changes made improve customer satisfaction.Built customer loyalty placing follow-up calls customers reported service product issues. Bank Teller March 1995 February 1996 Company Name － City State Processed sales referrals promoted bank services products, resulting 25Balanced daily cash deposits bank vault inventory zero error rate.Processed cash withdrawals.Adhered Citi-banks security audit procedures.25% branch sales increase.Maintained confidentiality bank records client information.Directed specific questions appropriate branch personnel.Delivered prompt, accurate excellent customer service. Educational Background BA Sociology 2016 SUNY Old Westbury College － City State United States Sociology Skills agency, attention detail, back-up, banking, call center, call center, daily cash deposits, cashier, conferences, contracts, credit, client, clients, customer satisfaction, excellent customer service, excellent customer service, customer service, drivers, equity, senior management, fashion, faxes, financial, fixed income, insurance, insurance sales, inventory, materials, meetings, mail, office, personnel, policies, presentations, knowledge store, public relations, quality, quality assurance, receptionist, retail, sales, scheduling, script, shipping, spreadsheets, strategic, telephone, phone, transportation