SALES AND BUSINESS DEVELOPMENT Executive Summary Sales management professional 15 years business management roles. Demonstrates passion building relationships, cultivating partnerships growing businesses. Core Qualifications Business Development Project Management B2B Sales Continuous Improvement Expert Staff Development Training Operations Management Quality Auditor Customer Service Management Process Management Operations management Professional Experience Sales Business Development February 1753 Company Name － City State Build Client Brand Image Drivie Profits Generate B2B revenue streams drip emails cold calls Successfully target approach various businesses groups educate client services, create positive image client brand driving incremental sales profit.  Target geo-specific communities businesses. schedule appointments staff, introduce special promotions, provide special incentives. Leverage unique Order Management system proper monitoring fulfillment Successfully utilize follow-up campaigns foster relationships Generate campaign analysis reporting ROI client objective goals Sales/Project Manager February 1753 Company Name － City State Directed strategic initiatives exceed contracted business objectives Executed end end customer experience management, estimating, art renderings, code ordinance verification, order fulfillment, production management, subcontracting coordinating local installers, billing sales projections reporting. Surpassed revenue goals growing sales incrementally 265K May 600K August. Brand Manager Volvo Genuine Parts/District Parts Manager February 1753 Company Name － City State Grew sales C class Dealers 13% two US regions year year. Executed consistency direction Volvo Brand throughout supply chain. Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Exceeded departmental sales margin objectives, developed availability improvements, designed PMR origination tracking kpi's, improved technical support innovation Vehicle Modular Teams. Worked nationally Parts organization formulate policies procedures profitable, efficient customer focused. Served liaison support field organization product offerings, stocking levels, technical problems part problems. Represented Volvo Brand accomplishments sanctioned National Truck Shows Regional Supplier meetings. Trained 56 Dealerships best practices following: online sales, market penetration, business modeling, ROI Outside Sales throughout United States Canada. VAS Parts Manager Company Name － City State Positions Held: Report Manager 1999, promoted Database Administrator 2000, promoted Business Analyst 2001, promoted Parts Quality Supervisor 2002, promoted Customer Service Manager 2004. Successfully managed activities 17-20 direct reports 24/7 call center environment. Interviewed, hired trained new quality customer service representatives. Improved service quality increased sales developing strong knowledge company's products services. Implemented new E-business program Cisco VOIP system Routinely prepared evaluated CRM reports identify problems areas improvement. Developed implemented ISO COPC policies, procedures process improvement initiatives improve retention rates increase customer satisfaction. Effectively communicated team members maintain clearly defined expectations. Successful Lead Auditor team brought VPNA ISO Certification. Developed, Measured, Analyzed Maintained process control KPI's manage business processes using COPC, Six Sigma methodologies based business systems model. Education Supply Chain Management University North Carolina － City State Post-Baccalaureate Supply Chain Management, coursework Bachelor Science Sport Management Guilford College － City State Skills Appointment Setting, Art, B2B, Billing, Business Analyst, Business Development, Business Modeling, Business Operations, Business Process Expert, Business Systems, Call Center Manager, Coaching, Cost accounting, Customer Relations, Customer Service Expert, Database Administrator, E-business Director, Estimating, Innovation, Inventory Control, ISO, Team Leader, Logistics, Managing, marketing, market, meetings, 2000, Outside Sales, policies, POS, process control, process improvement, production management, program implementation, project management, Quality, reporting, research, retail, Sales, scheduling, Six Sigma, Supervisor, Supply Chain Management, Teacher, technical support Sales Software: Salesforce.com Desktop Publishing Software: Photoshop, Illustrator