NETWORK ADMINISTRATOR Summary Analytical Network Administrator adept resolving complex network issues. Critical thinker addresses customer support issues quickly consistently exceeds performance standards. Highlights Server administration, Technical documentation, Network security, Network management, Data backups, Disaster recovery, Project Management, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning Microsoft Office expert Microsoft Certified Solutions Associate (MCSA) Certificate DHCP/DNS Ethernet Firewall proficient MS Office proficiency Microsoft Certified Solutions Associate (MCSA): [Name Microsoft technology] Microsoft Certified Technology Specialist (MCTS): [Name Microsoft technology] Exceptional telephone etiquette Patient diligent Troubleshooting proficiency Windows XP/Vista Proficient AVG, Printers, PC Security systems Accomplishments Exceeded monthly goals successfully handling 80 trouble tickets per week. Experience Network Administrator Feb 2006 Mar 2016 Company Name Establishes networking environment designing system configuration; directing system installation; defining, documenting, enforcing system standards. Maximizes network performance monitoring performance; troubleshooting network problems outages; scheduling upgrades; collaborating network architects network optimization. Secures network system establishing enforcing policies; defining monitoring access. Reporting network operational status gathering, prioritizing information; managing projects. Maximizing corporate network services uptime. Giving phone, email remote support customers. Implementing network security measures protect data, software, hardware. Utilizes Active Directory manage user accounts, create groups, computer accounts Administering Microsoft Windows Server network servers. Investigating problems making technical recommendations. Resolving network operational issues. Installing testing server software variety platforms. Professional Accomplishment: Successfully migrated users computers Novell NetWare Microsoft Active Directory Successfully upgraded Windows Server 2003 Server Server 2008 Successfully upgraded Windows Server 2008 Server Server 2012 Successfully upgraded network infrastructure configured Cisco 2950 switches 66 Federal Contract Towers State Florida Successfully migrated Computers users windows XP Windows 7. Resolved customer complaints concerns strong verbal negotiation skills. Trained new employees explained protocols clearly efficiently. Troubleshot hardware issues worked service providers facilitate repairs. Created new account, reset passwords configured access users. Troubleshot hardware issues worked service providers facilitate repairs. Developed documentation common processes support staff end-users. Education Computer Information System /Network Engineering Barry University Project Management Professional Florida Atlantic University Six sigma GreenBelt Florida Atlantic University Certifications Microsoft Certified Systems Administrator Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist ITIL Foundation V3 Certified Comptia A+ Certification Skills A+ Certification, Active Directory, Cisco, hardware, designing, directing, Disaster recovery, email, ITIL, LAN, managing, access, Microsoft Certified, Microsoft Certified Systems Engineer, Windows 7, Microsoft Windows, windows XP, Network Administrator, Network management, Network Hardware, Network Design Implementation, Network security, Network Troubleshooting, Network, Networking, Novell NetWare, optimization, policies, Project Management, Proxy, Reporting, scheduling, Servers, Six Sigma, switches, system configuration, Technical documentation, phone, troubleshooting, upgrades, Windows Server