INTERN, CLAIM REPRESENTATIVE, HUMAN RESOURCES GENERALIST, PUBLIC AFFAIRS LIAISON SUPERINTENDENT Executive Profile To secure role Corporate Communications Manager effort utilize exceptional verbal written communication techniques implement advance organization's strategic goals Exceptional written verbal communication skills. Experienced implementation institution-wide changes promote encourage inclusion, respect dignity constituents. Highly skilled creating palatable business case benefits associated diversity inclusion. Proven capacity collaborate proactively diligently stakeholders, furthering organization's diversity inclusion goals. Dynamic interpersonal, analytical, organizational skills. PROVEN COMPETENCIES: Leadership, Relationship Building, Strategic Business Focus, Self-Improvement, Teamwork, Decision Making Judgment, Adaptability, Inclusiveness, Agile, Quality, Accountability, Customer Focus (internal external), Work Ethic, Resourcefulness, Communication (verbal written), Critical Thinking, Flexible, Initiative Skill Highlights Project management Leadership/communication skills Human resources Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Core Accomplishments Project Management: Initiated organization migration efforts resulted streamlined enterprise Human Resources: Spearheaded new employee engagement Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Professional Experience Company Name City State Intern, Claim Representative, Human Resources Generalist, Public Affairs Liaison Superintendent 05/1988 Current Claim Section Manager Kalamazoo Operations Center. Job responsibilities include developing goals, strategies action plans encourage unsurpassed customer service, focusing employee satisfaction retention levels. I responsible selecting developing high quality, customer-focused managers employees assist company achieving goals aspirations. Additionally, I directly responsible implementing diversity inclusion programs initiatives section. While State Farm I orchestrated planning implementation transitions redeployments. My experience Human Resources Department provided in-depth training conflict resolution issues, personal confidential matters implementation diversity related programs. Also dealt wide-array legal personnel issues. My human resources experience equipped handle extensive guidance counseling issues, career counseling issues, training devices. Company Name City State Public Relations Intern 01/1988 05/1988 Interned Oprah Winfrey's production company Chicago, Illinois. This unique memorable opportunity accentuated writing, speaking creativity skills. Responsibilities included interacting affiliate television radio stations, drafting promotional materials responding fan mail. I often called upon make verbal written presentations affiliate stations. This experience enabled develop phenomenal public speaking presentation skills. Company Name City State Intern 01/1982 01/1985 Interned Public Relations Department. Responsible formulating, drafting proofreading newsletters pertinent company-oriented documents. This position enabled make verbal presentations upcoming organizational changes internal customers. Education Doctoral Degree Organizational Management Leadership Diversity Inclusion 2013 University Phoenix City State Organizational Management Leadership Diversity Inclusion successfully defending doctoral dissertation, balancing full-time career. Master Science Degree Organizational Communications Diversity/Inclusion Intercultural Communications 2011 Illinois State University City State GPA: GPA: 3.9 Organizational Communications Diversity/Inclusion Intercultural Communications GPA: 3.9 Grade Point Average effectively balancing full-time career. Bachelor's Degree Journalism Mass Communications Human Resources 1987 Drake University City State Journalism Mass Communications Human Resources Graduated May 1987 3.0 grade point average serving several leadership capacities. Served effectively president Black Student Organization (BSO), Resident Assistant (RA) key member University's President's Council. Skills conflict resolution, Council, counseling, creativity, customer service, drafting, Human Resources, leadership, legal, mail, newsletters, organizational, personnel, presentations, presentation skills, promotional materials, proofreading, Public Relations, public speaking, speaking, quality, radio, television, unique, written Additional Information NOTABLE RECOGNITIONS: Selected highly competitive 2013 Governor's Award Lansing, Michigan. Selected 2012 Athena Awards Honoree. Selected 2010 Tom Joyner Mother Year Award. Selected 2009 National Association Female Executive Award. Selected 2008 President George Bush "Point Light" Award. Selected 2008 Tyson's Food Mother Distinction Regional Award. Selected 2007 YWCA's Woman Distinction Award. Selected 2006 Congressional Award Congressman Tim Johnson. Professional Affiliations President Jack Jill America, Incorporated (Kalamazoo Chapter). Vice President Kalamazoo's National Association Advancement Colored People (NAACP). Vice-President Alpha Kappa Alpha Sorority, Incorporated-Kalamazoo Chapter. Founder nationally acclaimed M.A.P.S. (Mentoring Providing Scholarships) Program. Corporate America Columnist "Kalamazoo Community Voices" publication. Member Board Trustees Kalamazoo Country Day School. Member Kalamazoo's Community School's Advisory Board. Leadership Kalamazoo Graduate-2011. Radio Personality first African-American radio Central Illinois-WXRJ-94.9 FM.