CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING Summary I career oriented individual wishes knowledge company, position, cross training possibilities, training progress company. I hard working ethical leader leads example never afraid ask clarity I fully understand something. Dynamic banking professional adept directing complex projects leading high performance teams complete key financial initiatives. Talented Sales Associate successful career history closing sales, increasing customer satisfaction mentoring junior sales professionals. Skilled Sales Associate 5-year track record success. Maintain professional calm demeanor pressure. Thrive high volume environments knowledge, composure interpersonal abilities keys success. Accomplishments I acknowledged first 6 months Board Directors Pillar Success company Account Retention New Account Acquisition. During first 6 months I shown compile 50.4% work load Outbound team 5 members. Experience Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II June 2010 Current Company Name I started Customer Service Rep 3 worked way rep 2, Rep 1 changed Rep system 1234. When answered customer calls regards account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC. I went position QCD approximately 3 months. Where revamped QA turned QCD Quality Coaching Development. We teams made multiple Supervisors employees. Reviewed calls performance compliance procedures. Met person team monthly reviewed coached agents calls met Supervisor employees. After short leave absence I came back started rep 3 moved rep 4 Lead position. Where I answer Lead Supervisor calls, well manage floor Supervisor. I moved Outbound team I beginning team development. This Pilot program exceeded expectations opened division first 3 months instead 6 month allocated development. We started division created procedures, went along. This Sales position contacted customers new accounts ensure welcomed family, well fulfill individual financial needs. After first 6 months I acknowledged Board Directors Pillar Success company Account Retention New Account Acquisition. During first 6 months I shown compile 50.4% work load Outbound team 5 members. I continued Lead team sales first implementation new hires stayed top performer I left department. I went Online Team Rep II. I currently provide first line support Online manager. I monitor floor maintain order answer questions I designated Rep II day. Run credit cards account funding, assist account openings needed, communicate effectively agents floor interdepartmental interactions, review log mailings outgoing, send account denials, review log incoming documents, assist tasks get behind, handle log Supervisor chats, assist occasionally training employees. I assisted completing QA account opening procedures. Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager January 2007 June 2010 Company Name I started Front desk staff $6.00 /hr first week. I moved Fitness Advisor front line sales. I worked job approximately 2 months I promoted Sales Manager. After weekly Sales meeting I provided agenda approximately 3 months. I moved another club asked work managing both. Working 60 80 hours week. I worked corporate deals Armed Forces Bank (my current employer), KU student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality. Assisted training Sales, Operational Staff. Created Spreadsheets scheduling, inventory, training, corporate meetings. Worked Circle Influence maintain corporate partnerships, well networking new corporate partnerships community. Built client relationships acting liaison customer service sales teams. Consistently exceeded monthly sales quotas 25% pursuing leads expanding prospect list. Exceeded team sales goals 25% generating $168,000 monthly residual revenue course 3 years 6 months. Created sales contacts on- off-premise accounts. Acquired $7.86 million sales revenue 36 months. The clubs sold $27.8 million piece 3 months I left total 6 clubs. Developed competitive comparison tables Fitness Memberships, Personal Training pricing, fees, ratings, category product performance use account sales calls. Oversaw sales forecasting, goal setting performance reporting accounts. Spearheaded expansion development initiatives Leavenworth, Lawrence, Topeka locations. Led sales forecasting, market trend evaluation segment strategies. Presented innovative digital media marketing presentations executive decision makers. December 2002 December 2006 Company Name I basic cannon crew member, moved many jobs thecrew. I RTO Radio Transmission Operator, Gunner, Loader, Advance Party. I moved ranks reached Sergant 2 yrs 3 months. I trained Combat Life Saver, Eagle First Responder (Medical Courses), As well Air Assault Certified. I completed one tour Iraq Iraqui Freedom I turned 18 yrs old IRAQ. Education Certificate Professional Sales 2008 Professional Sales 1 － City State Certificate Business Administration 2013 San Joaquin Valley Community College － City State Skills Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor