ENUMERATOR Summary Recent graduate BA Business Administration looking obtain position Administrative Assistant organizational abilities fully utilized. Hard working goal-oriented professional four years experience seeking achieve career growth I get opportunity utilize skills abilities handling clerical administrative support work, activities. Highlights Time Management SAP SRM Cash Request Cash handling Check Request Purchase Orders Microsoft Office: Word, Excel, PowerPoint, Outlook. Data Entry Filing Maintaining Records Account receivable Payment posting Timekeeping Calendar Maintains Accomplishments Received merit raise strong attention detail, exemplary customer service team-player attitude. Experience 04/2016 Current Enumerator Company Name City State Collect demographic, economic housing data behalf U.S. Census Bureau. Responsible canvassing neighborhoods, documenting reporting information. Conducts surveys U.S. population, economy, governments communities. Responsible verifying household addresses ensuring maps address lists correct. All collected census information, well documentation hours, miles expenses encountered Assist residents reading forms answering questions census. 10/2015 03/2016 Healthcare Advocate Company Name City State Respond resolve first call, customer service inquires issues identifying topic type assistance caller needs benefits, eligibility claims, financial spending accounts correspondence. Help guide educate customers fundamentals benefits consumer-driven health care topics include managing health well-being selecting best benefit plan options, maximizing value health plan benefits choosing quality care provider Intervene care providers (doctor's offices) behalf customer assist appointment scheduling connections internal specialists assistance needed Assist customers navigating myuhc.com UnitedHealth Group websites encourage reassure become self-sufficient Owned problem resolution behalf customer real time comprehensive timely follow-up member Research complex issues across multiple databases work support resources resolve customer issues and/or partner others resolve escalated issues Provide education status previously submitted pre-authorizations pre-determination requests Meet performance goals established position areas of: efficiency, call quality, customer satisfaction, first call resolution attendance. 02/2013 10/2015 Receptionist II Company Name City State Performed varies administrative tasks requiring exercise discretion judgment provided administrative support faculty staff Critical Care Department. Greets visitors directs appropriate staff. Initiates purchase orders, travel reimbursements SAP. Answered telephone assists callers; reads routes incoming mail. Overseen filing maintenance correspondence records, entered, tracked maintained timesheets division employees faculty. Strong proficiency Excel (pivot tables/data creating formatting) reports. Maintained provided assistance interpretation various reports forms. Developed maintained databases, data forms, progress reports. Flexible, highly organized, productive, possess exceptional time management skills. Experience manuscript preparation Endnotes attention detail accuracy. 11/2012 01/2013 Front office Assistant Company Name City State Greeted patients. Answering multi-line phone route appropriate department. Scheduling conforming appointments. Registering new patients. Updated records established patients. Education 05/2016 Bachelor Business Administration Healthcare Management American InterContinental University City State Healthcare Management 04/2011 Medical Billing Coding HIPAA Privacy Security Certification Sanford Brown College City State 06/2010 Certified Nursing Assistant 08/2010 Aids Home Healthcare Pasadena, TX Alief Hasting High School Languages Fluent Spanish Skills administrative, administrative support, attention detail, benefits, Cash handling, com, Critical Care, customer satisfaction, Customer Service, Data Entry, databases, documentation, Filing, financial, forms, interpretation, managing, Medical Billing, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, Nursing, pivot tables, Coding, progress, quality, reading, real time, reporting, Research, SAP, Scheduling, Fluent Spanish, surveys, telephone, phone, Time Management, type, websites