SALES MANAGER Highlights MS Office proficiency Microsoft Outlook Lotus Notes Team leadership Exceptional time management Goal-oriented Accomplishments Managed successful sales team 12 members consistently exceeded sales goals average 20% month. Developed highly effective sales training strategies Sales Manager 12-person team. Coached successful sales team led store monthly sales per FTE 50% year. Mentored two Sales Manager In Training candidates successful completion Manager Assessment Program (MAP). Experience Sales Manager May 2011 Current Company Name － City State Lead developing commissioned sales team (10+ direct reports, 50+ indirect reports) achieve sales, ensure efficiency successful FY focus areas. Develop skills product knowledge Sales Consultants training, evaluation, role play; develop talent Management roles. Attract, hire on-board world-class Sales Professionals well prepared provide exceptional customer service. Analyze track sales performance assigned budget, conversion, compliance, Sales Consultant staffing/hiring targets. Responsible day-to-day oversight authority resolve issues may occur execution process. Respond potential customer service concerns. Ensure customers receive best customer experience seek opportunities self-development. Built customer confidence actively listening concerns giving appropriate feedback. Offered direction gave constructive feedback motivate team members. Held team member accountable achieving brand performance goals. Built maintained effective relationships peers upper management. Recruited, hired, developed retained retail talent company. Addressed customer inquiries resolved complaints. Created directed sales team training development programs. Branch Sales Manager Mar 2006 May 2011 Company Name － City State Manage branch staff including hiring, training development, performance management. Coach branch staff achieve sales excellence sales production, product knowledge, customer service, branch operations meet exceed minimum performance standards. Demonstrate leadership proficiency sales, service, operations, management. Responsible consistently meeting exceeding branch sales performance standards. Manage motivate staff consistently fairly. Develop sales environment creative promotional activities. Lead branch setting positive example telemarketing efforts, cross-selling sales campaigns. Demonstrate commitment consistently deliver positive customer service achieve customer retention. Demonstrate enlightened leadership skills designed motivate retain employees deemed high potential high performing. Oversee loan turnaround times ensure quality customer service. Establish professional networks building referral base providing resources "centers influence" industry trends bank products. Initiate, complete, maintain customer profiles. Support customer on-boarding process follow-up. Achieve results managing, motivating coaching staff sales service efforts. Display professional verbal, written interpersonal communication skills. Represent bank community. Mortgage Consultant Mar 2004 Mar 2006 Company Name － City State Utilize referrals company provided sales leads sell customers variety financial services products including unsecured personal loans, credit cards real estate loans. Work customers phone person throughout credit application approval process. Responsible financial analysis clients typically stand 60% debt ratio implement debt restructuring facilitate repayment reduce debt ratio 45% less. Manage team plan approach implement best practices selling Life, Accident Health, Involuntary Unemployment insurance Home Auto (HAS). Proven ability self-source leads create profitable business relationships referral partners. Education Bachelor Business Administration Computer Information Systems General Business 4 2001 Western Michigan University － City State GPA: Honors Magna cum laude Computer Information Systems General Business Honors Magna cum laude Recipient [Scholarship Name] Scholarship Skills approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written