QUALITY ASSURANCE ADVOCATE Summary I recently completed five years military service United States Army. During tenure service, I acquired training experience variety areas including human resources management, staff training, operations management, customer service, personnel administration. As note resume, I progressed several levels leadership responsibilities excelled consistently exceeding organizational goals productivity quality. Based diverse experience, extensive training, strong work ethic, I confident I would quickly become valuable member organization. It would pleasure meet person, discuss qualifications. Thank time consideration. I look forward speaking end week. Sincerely, Jeanette Bellamy To obtain position utilizing skills achieve organizational goals Highlights Troubleshooting proficiency Microsoft Office expert Strong ActiveX troubleshooting skills DHCP/DNS Ethernet Firewall proficient MS Office proficiency Accomplished mobile devices Proficient AVG, Printers, PC Security systems Patient diligent Exceptional telephone etiquette Experience QUALITY ASSURANCE ADVOCATE August 2014 Current Company Name － City State Time 40 hrs/week Audit report customer interactions using current Time Warner Cable Quality program Utilizing Time Warner Cable Quality database, recording platforms, analytics tools, perform trend based auditing data entry Calibrate consistency Hold supervisor forums Support New Hire training via role play mentoring Use speech analytics facilitate monitor trends Active site level events supporting Quality initiative (this may include mentoring, new hire support, recognition events, etc.). SIGNATURE HOME ADVISOR May 2013 August 2014 Company Name － City State Time 40 hrs/week Responsible providing quality service customers via phone account activation, maintenance, billing, problem solving, modification, enhancement required, de-activation. Maintains focus sales culture upselling products services existing customers making customer retention priority. Utilizes thorough knowledge billing system functions, order entry processes, TWC marketing strategies pricing structure, TWC products services, troubleshooting products services. Troubleshoots TWC subscribers difficulty video data services utilizing available diagnostic tools. RETAIL SALES CONSULTANT April 2012 April 2013 Company Name － City State Time 30 hrs/week. Sold products services offered Company. Met sales objectives handle administrative aspects sale including: completing customer contracts warranties, pulling products inventory, accepting customer payments filing completed orders. Maintained strong knowledge Company products, accessories, pricing plans, promotions, service features. LEASING CONSULTANT July 2011 April 2012 Company Name － City State Time 30 hrs/week. Interacted prospective current residents explain apartment community units, along benefits living achieve maximum occupancy net operating income. Responsible ensuring entire leasing process completed accordance policies procedures outlined Management Excellence Series. Assisted preparing leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks leasing move-in packets.), collecting safeguarding monies, maintaining resident files, completing service request forms. INTERN STUDENT September 2010 May 2011 Company Name － City State Time 30 hrs/week Analyzed resolved simple complex computer problems Provided effective, courteous, timely responses requests service Maintained confidentiality integrity information residing client systems, well physical security systems Integrated clients' desktop systems supported RIT systems servers. HUMAN RESOURCE ASSISTANT May 2008 December 2009 Company Name － City State Time 40hrs/week Conducted either pre-enlistment and/or pre-accession interview applicants Questioned applicants obtain and/or verify complete data required entry military service Acquired training experience variety areas including human resources management, staff training, personnel administration Broke down, assembled, distributed applicant enlistment record packets services Determined types orders pertinent information enlistment documents. HUMAN RESOURCE MANAGER November 2002 July 2007 Company Name － City State Time 40hrs/week Completed five years U.S. Army, gained upper-level manager status Participated complete revitalization overhaul U.S. Military general Supervised employees In/out processing, 10,000 employee records, customer service, employee personnel actions Led company receiving one top finance awards Responsible database accuracy 20,000 employee records daily basis. Education Bachelor Science Business Administration Computer Information Systems May 2013 North Carolina Central University － City State Business Administration Computer Information Systems Master Science Administration Justice Law Enforcement Organizations March 2016 University Phoenix － City State Law Enforcement Organizations Associate Applied Science Computer Network Systems December 2009 ITT Technical Institute － City State Computer Network Systems Interests ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter Phi Beta Lambda, INC Skills administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video Additional Information ACTIVITIES ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter Phi Beta Lambda, INC