DIRECTOR OF INFORMATION TECHNOLOGY Career Overview Seeking position Director I.T. company I able utilize experience training networking, troubleshooting, customer relations. Qualifications Networking Nexus 7K, UCS, UCCX, Cisco Call Manager, Cisco Unity, Cisco Attendant Console, Cisco Jabber, Cisco ASA, Cisco ISE, Cisco ACS, Cisco Voip, Cisco Routers, Cisco Switches, Cisco Wireless Controllers, Cisco Wireless Access Points, Cisco IronPort, Juniper Firewall, Operating Systems Windows Server 2003/2008/2012, SCO Unix, SUSE Linux, Windows XP/Vista/7/10, Cisco IOS Hardware Dell PowerEdge servers, IBM Bladecenter, Dell/HP/Lenovo PC Laptops, Cisco/Juniper/Fortinet switches, Barracuda/Juniper Spam Web firewall, POS, Label Printers, Barcode Scanners, RF Scanners Software MAS90, Office 2007/2010/2013/2016, VMware, Groupwise, Exchange 2007, Aldon, Remedy, Putty, SecureCRT, VNC, WireShark, Snorby, SolarWinds Orion, SQL Database, Epicor (ERP), Security Nexpose (Rapid7), Snort, Snorby, Symantec, Trustwave, PCI Compliance CISCO Certified Network Associate (CCNA) Work Experience 01/2015 Current Director Information Technology Company Name － City State Serves main point contact I.T. related matters. Located corporate headquarters supporting 60 users locally 150 users remotely. Worked service providers vendors cutting IT budget 45%. Implemented new MPLS network Phone system saving company 180k year. Oversees IT financials. Established IT Governance department focus managing systems quality assurance, PCI security, audit change management, IT purchasing administration, IT contracts vendor management, IT financial capital expense management. Identifying providing standards gathering information use trend analysis reporting information company leaders. 01/2013 01/2015 Network Engineer/I.T. Manager Company Name － City State Supervised led IT infrastructure team (including Help Desk). Worked service providers vendors cutting IT budget 15%. Managed designed IT security solutions policies locations. Oversaw data center operations hands areas related infrastructure security. Located corporate headquarters supporting 200 users locally 1500 users remotely. Manage local/wide area networks optimal data VoIP connectivity 300 sites including 3 warehouses, 1 corp office 1 co-location. Served lead network engineer network (WAN, LAN, VoIP) problems emergencies. Troubleshoot resolve network production problems. Document network problems resolutions future reference. Conduct technical research network upgrades components determine feasibility, cost, time required compatibility current system. Manage/troubleshoot Cisco UC systems including third party integration mobile chat/video clients. Worked lead network engineer system administrators setup hardware/software networking modules production development environments. Maintained/optimized Cisco ASA/IDS/ISE/ACS/Nexus 7K/UCCX/Cisco Call Manager/Cisco Unity/Cisco Attendant Console/Cisco Jabber/Cisco Contact Center Express/Cisco Prime/WCS ensure network stability maximum uptime. Establishes network specifications conferring users; analyzing workflow, access, information security requirements, designing router firewall administration, interface configurations routing protocols. Ensured interoperability vendor specific hardware/applications network access/usage. VPN/SSL VPN). 01/2010 01/2013 Network Administrator/Help Desk Manager Company Name － City State Served technical specialist network problems emergencies. Troubleshoot resolve network production problems. Conduct technical research network upgrades components determine feasibility, cost, time required compatibility current system. Document network problems resolutions future reference. Manage local/wide area networks optimal data VoIP connectivity 300 sites including 3 warehouses, 1 corp office 1 co-location. Administers/troubleshoot Cisco UC systems including third party integration mobile chat/video clients. Provide data reporting KPI's trends IT department others ad-hoc, weekly, monthly needed. Coordinates system engineers setup hardware/software networking modules production development environments. Ensures interoperability vendor specific hardware/applications network access/usage. VPN/SSL VPN). Assisted deployment Nexus 7. 01/2010 Help Desk Analyst Company Name － City State Provided help desk support 7,000 Taco Bell stores. Troubleshoot issues dealing P.O.S., TACO computer, connections store. Log calls Remedy(software), follow calls resolved, used Putty(software) access back end computer. 01/2009 Help Desk Support/IT Technician/Network Admin Company Name － City State Provided first level help desk IT support 300 user environment spanning 15 remote sites. Troubleshoot hardware, software connectivity issues mixed Windows 2003/2008 Server, mixed Linux XP desktop environment, Cisco routers, Cisco Switches. Installed, repaired, maintained upgraded desktop/notebook computers; pre-configured cisco routers, cisco switches, network printers troubleshoot printer failures. Web filter administrator/Barracuda. Education Training B.S Computer Networking Systems ITT Technical Institute － City State Computer Networking Systems Skills ad, budget, change management, Cisco IOS, Cisco, Cisco Routers, Hardware, contracts, clients, Database, Dell, Dell PowerEdge servers, designing, ERP, financials, financial, Firewall, focus, Groupwise, help desk support, Help Desk, HP, IBM, IDS, IT support, LAN, Laptops, notebook computers, Linux, managing, MAS90, Access, Exchange, Office, Windows, Windows XP, network engineer, network printers, network, Networking, networks, Operating Systems, PCI, Phone system, policies, POS, Prime, printer, Printers, protocols, purchasing, quality assurance, Express, reporting, research, router, routing, Scanners, SCO Unix, SQL, SSL, switches, Cisco Switches, Symantec, trend, Troubleshoot, upgrades, vendor management, video, VPN, Vista, VoIP, WAN, Windows Server, workflow