CUSTOMER SERVICE ADVOCATE Professional Summary Talented Customer Service manager skilled balancing customer needs company demands. Effectively builds loyalty long-term relationships customers achieving individual sales goals. A sales manager skilled exceeding sales goals company expectations expanding client base maintaining high standards customer service.Energetic reliable Retail Sales manager skilled high-end merchandise environments. Core Qualifications Superb sales professional Store planning design Strong communication skills Detail-oriented Personnel training development. Time management Proficient MS Office Strong organizational skills Active listening skills Seasoned conflict resolution Telephone inquiries specialist Experience Customer Service Advocate March 2015 Current Company Name City State Collected customer feedback made process changes exceed customer satisfaction goals.Addressed customer service inquiries timely accurate fashion.Provided accurate appropriate information response customer inquiries. Sales Manager October 1995 February 2014 Company Name City State Delivered excellent customer service greeting assisting customer.Addressed customer inquiries resolved complaints.Design implemented customer satisfaction metrics.Completed weekly schedules according payroll policies.Trained new managers store procedures policies.Trained staff deliver outstanding customer service.Contributed merchandising ideas team sale meetings.Reorganized sales floor meet company demands.Stocked restocked inventory shipments received.Received processed cash credit payments in-store purchases.Opened closed store, including counting cash, opening closing cash registers creating staff assignments.Worked team member provide highest level service customers.Maintained friendly professional customer interactions.Verified merchandising standards maintained daily basis.Demonstrated customers come first serving sense urgency.Shared product knowledge customers making personal recommendations.Recommended helped customers select merchandise based needs. Resolved customer complaints exchanging merchandise, refunding money adjusting bills. Served liaison customers, store personnel various store departments.Informed customers sales promotions friendly engaging manner.Trained new employees company customer service policies service level standards.Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Hired trained sales staff new store location. Trained negotiations time management. Determined staff promotions demotions terminated employees necessary. Addressed corrected sales staff communication issues tactful effective manner. Directed supervised employees engaged sales, inventory taking reconciling cash receipts. Worked closely district manager formulate build store brand. Helped determine movement/placement incoming merchandise. Designed displays make store experience interactive engaging. Displayed appropriate signage products sales promotions. Arranged items favorable positions areas store optimal sales. Established maintained proper high traffic displays, resulting increased sales. Conducted staff meetings sales personnel introduce new merchandise. Researched current past business performance using on-line systems available reports. Effectively communicated coordinated execution plano-gram store management. Sales Manager October 1989 July 1995 Company Name City State Managed $30,000 monthly sales portfolio.Served liaison customers, store personnel various store departments. Answered customers' questions addressed problems complaints person via phone. Exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction. Maintained friendly professional customer interactions. Trained new employees company customer service policies service level standards. Managed sales staff 6 members. Delivered excellent customer service greeting assisting customer. Contributed merchandising ideas team sale meetings. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Designed displays make store experience interactive engaging. Displayed appropriate signage products sales promotions. Effectively communicated coordinated execution plano-gram store management. Data Entry operator September 1985 June 1989 Company Name City State Verified logged deadlines responding daily inquiries.Assisted payroll preparation entered data into. cumulative payroll document.Verified information computer system up-to-date accurate. Promoted. positive customer associate relations courtesy, service professional appearance. Loan Servicing Representative August 1984 August 1985 Company Name City State Collected customer feedback made process changes exceed customer satisfaction goals.Provided accurate appropriate information response customer inquiries.Provided accurate appropriate information response customer inquiries.Addressed customer service inquiries timely accurate fashion.Assisted development call center's operations, quality training processes.Led team customer service representatives increase service center profitability. Accomplishments Awarded annual merit increases first 15 years employment. Consistently exceeded daily sales targets average 5000+ sales day. Managed successful sales team 20 members consistently exceeded sales goals 80% month. Successfully managed $1.4 million merchandise per day. Fulfilled supervisory duties Store Manager vacation. Interviewed applicants successfully staffed vacancies throughout store, focusing primarily assigned areas. Routinely helped many 20 customers day high-volume retail outlet. Promoted Call Center lead within 6 months employment. Education High School Diploma General-Business Communications 1983 William Penn Vo-tech Harrisburg State USA General-Business Communications Morgan State University City State USA Skills Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful active listener, customer satisfaction training, excellent customer service skills monthly training development coaching achieve higher levels sales. Detail-oriented, merchandising seminars fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters memos. Personnel training policies processes, Time management involving scheduling payroll Professional friendly.