R HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE Summary Customer care representative position customer relations experience fully utilized improve customer satisfaction enhance company brand name. Skills Telecommunications knowledge Strong problem solving ability High customer service standards Active listening skills Customer service expert Telecommunication skills Reatail Corporate Microsoft Office proficiency Time management Excellent communication skills Strong problem solver HIPAA compliance Type 60 WPM Experience Healthcare Customer Service Representative Company Name Oct 2011 Current Handle inbound calls customers inquiries questions regarding health insurance, wellness programs, prescription plans help provide best solutions customers' health financial well-being. Assist program development new products and/or services. Process one-time checking credit card phone payments. Evaluate information options select alternative best meet requirement issue(s) presented. Custodian Company Name May 2010 Dec 2011 Ensured spaces prepared next day taking trash, tidying furniture dusting surfaces. Swept mopped floors vacuumed carpets. Washed sanitized toilets, sinks showers restocked disposables. Secured facilities operating hours locking doors, closing windows setting alarm. Customer Service Manager May 2004 May 2011 Analyzed statistics compiled accurate reports. Recruited, mentored, developed customer service agents nurtured environment excel encouragement empowerment. Kept accurate records documented customer service actions discussions. Provided services customers cashing checks, issuing money orders, assisting refunds, sending receiving money grams. Supervised 20+ employees time, enforced company regulations delegated daily assignments. Education Training Diploma General Educational Rowan-Cabarrus Community College General Educational Training Onboarding Healthcare Customer Service OPTUM Received certification training new hires enter customer service roles