SENIOR MEMBER ADVOCATE Summary To obtain position corporation benefit highly adapted organizational, problem solving, communication skills fifteen years experience.Seasoned customer service specialist background providing advice diverse customer situations. Accomplishments #1 Member Satisfaction Survey's Sears Corporate Holdings Inc 420. Senior Member Advocate, 25+ years service industry half management. Exceeded corporate target customer satisfaction nine months row. Experience Senior Member Advocate Aug 2013 Current Company Name － City State Take service complaints store complaints service requests help members difficult situations. Made reasonable procedure exceptions accommodate unusual customer requests.. Built customer loyalty placing follow-up calls customers reported product issues. Addressed customer service inquiries timely accurate fashion. Owner May 2007 Current Company Name － City State Cooking private kitchen. Party Planning Updated Menu available per request. Performed kitchen maintenance private facility. Developed maintained exceptional customer service standards.Optimized profits controlling food, beverage labor costs daily basis. Project Coordinator Jan 2013 Aug 2013 Company Name － City State Collaborated account managers prepare deliver performance updates quarterly business reviews. Addressed customer questions concerns regarding products, prices availability. Determined cost pricing proposals bids. Procurement Specialist Jan 2012 Aug 2012 Company Name － City State Supervised material flow, storage global order fulfillment. Maintained accurate stock records schedules. Oversaw special orders after-hours, urgent shipping jobs. Unloaded, picked, staged loaded products shipping. Account Manager May 2011 Dec 2011 Company Name － City State Manage accounts projects Semi-conductor field. Selected products specific routes according pick sheets .Owned team productivity metrics. Administrative Assistant Jan 2007 Apr 2011 Company Name － City State Government Affairs Manage account orders federal goverment accounts. Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,. Dispatcher/customer care. Dispatcher Jan 2008 Jun 2008 Company Name － City State Verified information computer system up-to-date accurate. Compiled statistical information special reports. Created monthly reports records, closed terminated records completed chart audits. Developed created effective filing system accelerate paperwork processing. Customer service Dispatch manager Jan 2003 Sep 2007 Company Name － City State Dispatch Facility San Marcos set routes tech's helped member's appts. Helped member's difficult situations techs accounts. started customer service sales rep. Selected efficient routes compliance delivery instructions fuel policy. Established long-term customer relationships prompt courteous service. Resolved customer complaints adjusted orders. Seasonal Dept Manager Jun 1999 Dec 2002 Company Name － City State Seasonal Department manager seasons. Helped inventory scheduling management agents floor helped customers issues sales/profits. Education Bachelor's Degree Business Managerial Economics, Human Services May 2012 University Phoenix － City State Business Managerial Economics, Human Services Associate Degree Human Services, Business Managerial Economics May 2002 IVY Tech State College － City State Human Services, Business Managerial Economics Bachelor's Degree January 2002 The Culinary Institute America Master's Degree January 2002 The Culinary Institute America January 1995 Paul Harding High School Languages English Fluent Highlights 70+ Wpm Public Speaking Ability organize establish filing systems Data Entry Administrative Assistant Communication Skills DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions People Soft Phone Etiquette Customer Relationship Management Client relations specialist Conflict resolution techniques Meticulous attention detail Focused customer satisfaction Skilled multi-tasker oracle ciboodle microsoft linux software proficiency Deadline-oriented Skills account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette