VZW CUSTOMER TECH ADVOCATE Overview Flexible, independent, self motivated effective leading contributor FOA/FSA Team, customer focused high understanding external customer needs. Strong planning, organizing, decision making capability good leadership skills, motivating others achieving high quality results time required. Shares opinion ideas freely, willing support team members succeeding. Good technical skills understanding network wireless technical concepts. Eager learning new concepts quickly. Friendly demeanor easy work approachable. Excellent communication negotiation skills. Ability work key personnel across multiple organizations Core Qualifications Over 18 years wireless experience. 3 years RF Optimization 8 years CDMA Cell FOA (First Office Application), working multiple customer assignments. 1.5 years Network Level Testing. Over 3 years experience LTE FSA engineer. Over 2 years VzW Customer Tech Advocate working Verizon Headquarter NOKIA support team. Over 3 years experience LTE FSA engineer, 1.5 years LTE Network Level Testing, 3 years RF Optimization 8 years CDMA Cell FOA (First Office Application), working multiple customer assignments. Central point contact customer technical issues, coordinating determination root causes implementing corrective action plans. Team NOKIA Account Teams, Program Managers, Customer Technical Advocates understand facilitate customer-supplier management processes. Led numerous major CDMA 1xEVDO cell software releases FOA. Led Sprint 4.0 5.0; VzW FSA LR13.1 software release. Contributed successful completion several critical milestones Alcatel-Lucent SBEVM, SBEVMm, 3G-1X, Modcells 1.0 4.0, 1XEV-DO Rev-0 Rev-A, Intelligent Antenna, SUA, BTS 8440 (4.0B Macrocell product MCPA), 3-Carrier DO, CPRI/RF Head Development PCS AWS Microsoft Office Suites, LDat, MapInfo, UNIX, SPO (System Performance Optimization Tool), Transcend, Qualcomm Data collection software (CAIT, Friendly Viewer, QXDM, QPST, QCAT), Watchmark/Prospect, COOL. PROFESSIONAL EXPERIENCE VzW Customer Tech Advocate February 1964 February 1964 Company Name － City State Responsible providing technical consultations VzW HQ team, interfacing ALU Development communities, advocating VzW requirements new feature requests. Facilitate ALU team issues, projects, communications customer Verizon Wireless relates LTE program Assume responsibility Pre Deployment, Deployment, Post Deployment, Common Support Processes Partner FSA PM team testing deployment activities Advocate customer interests within Alcatel-Lucent; foster understanding customer initiatives within Alcatel-Lucent; lead technical meetings customer; resolution behalf customer key technical issues Use understanding customer's entire network solution make recommendations; support customer user group meetings. Cell First Office Application Engineer FOA Engineer Company Name － City State Team led FOA cell software release CDMA EVDO R16.11, R17.12, R19.0, R21.0, R23.0, R25.0, R26.01, R27.0, R27.05, R28.04, 31.0 31.10. Lead duties consist of: As primary interface customer, project team, internal/external partners participating project. Introduction new cell software releases features live market, product management, analyzing customer network prior FOA execution, verification new software load compatibility commercial system. Project managed activities preparation FOA FOA. Maintain schedule staffing ensure exit criterions achieved time high quality. Work partnership cross functional internal Alcatel-Lucent team documenting, identifying issues prior introduction new products live network. Collaborate various FOA teams, customer team share information, coordinate weekly sites schedules. Work Alcatel-Lucent development test team reviewing requirements, documenting problems found field execution, solving field issues software hardware problems, well reviewing validation results, verifying field problem fixes. Negotiate mutually beneficial resolutions FOA found issues within internal (ALU) external (customer) project meetings. Work directly customer documentation teams develop high quality customer documentation. Construct daily project status reports shared senior management customer. In lab testing validation plan prior FOA execution obtain technical expertise required demonstrate new functionality live customer network. Develop field test plan strategies OA&M call processing scenarios new feature functionality meet system requirements customer expectations, live customer site implementation validation plan, documentation validation results. Collaborate product management planning implementation FOA deployment. Provide site test support multiple customers, isolate debug FOA problems, perform HW/SW system upgrade necessary. Support multiple internal teams optimization troubleshooting field issues. Continuously utilizing RF Optimization skills using identical software validating new features similar RF Optimization. RF Optimization Engineer September 1997 May 2000 Company Name － City State Led project planning attain exit criteria goals CAT/TAC (Communications Authority Thailand/ Total Access Communications) Bangkok; Phil Tel, Philippines; TelCel, Caracas, Valencia Maracay, Seven Cities, Nine Cities Second Carrier Project Venezuela customers newly deployed mobile base stations. Lead duties included planning control routes supervising scheduling five teams drive testing gather RF data. Executed RF Optimization duties collecting, plotting, analyzing data collected Qualcomm MDM resulted updating database properties base station, orientation downtilt, attain better network performance. Achievements Above beyond award FOA Project: This award presented taking responsibility lead FOA despite group short time. Received Shining Star Award Caracas, Valencia Maracay deployment project IFR/Easy Span Spectrum Analyzer Development Interface. Received acknowledgment active participation dedication completingthe CDMA project CAT/TAC award. Diversity Day 1999 Hands Across World Certificate appreciation award. Education Bachelor Science Electrical Engineering November 1997 Milwaukee School Engineering － City State Electrical Engineering Professional Affiliations CDMA Systems, 3G 1x-EVDO Rev-0 Rev-A, UNIX, WiMax (802.16) Multi-media Class, Agilent Seminar WiMAX/OFDM Wireless Networking, OMC-RAN Hands-On Training OA&M Hands-On training, LTE bootcamp Languages Fluent speaking Tagalog (Filipino Language) Bisaya (Filipino Dialect) Skills 3G, BTS, Central point contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation