PROGRAM ADMINISTRATOR Executive Summary Results-focused management professional offering 15 years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Professional Experience Program Administrator January 2013 January 2015 Company Name － City State Impart support Program Management team Coordinated Program Managers. Corresponds customers, Managed difficult sensitive issues. Manage difficult sensitive issue Interpreted technical information easy manner carried data input; Aid Program Managers develop cost baselines outlined Memorandum Agreement. Administer program personnel implemented disciplinary measures; Outline program information opportunities computed grant budget cuff accounts; Plan, organize, assign, direct, review evaluate work assigned staff; Motivate evaluate staff provide training professional development; Implement goals, objectives, policies, procedures, work standards internal controls; Plan, organize implement multi-faceted senior programs activities; Identifying community senior citizen needs recommending alternative enhanced programs; Exercising sound independent judgment within general policy guidelines; Prepare clear, concise complete reports written correspondence; Establish maintain effective working relationships contacted course work. CBS Banking Representative January 2012 January 2014 Company Name － City State Provided excellent communication skills verbal written, including ability listen explain complex subjects convey solutions calm clear manner clients Used excellent analytical skills superior level attention detail order adhere stringent bank policies, procedures guidelines clients internal representatives Provided positive attitude, enthusiasm, professionalism strong work ethic high level integrity ethics clients team members daily bases Collaborated relational work style proven success team environment Provided intermediate advanced technical skills ability utilize 5 open programs one time, including Windows, internet researching, database systems, email Used basic math skills including addition, subtraction, multiplication division, along intermediate data entry/typing skills daily; Provided multi-tasking skills, including limited to, speaking customers phone, assessing needs, researching information computer, documenting information, one time. Assistant Social Services Coordinator January 2009 January 2012 Company Name － City State Assisted providing expertise implementing quality control measures service delivery meet Head Start performance standards, federal state regulations agency outcomes; Supervised Early Head Start Family Support Specialists; oversee monitor day day services provided infants, toddlers, pregnant women families; Coordinated Medical Wellness Coordinator assure screenings, assessments home visits completed; Worked closely Home base/Family Partnership Coordinator provide services families EHS enrolled home based/combination program option; Participate/facilitate/coordinate pregnant women educational meetings conjunction Home base/Family Partnership Coordinator help build collaborations community partners recruitment children families; Submitted weekly/monthly reports Coordinator regarding findings center level: quality service delivery, compliance non-compliance issues, staffing needs/concerns, etc.; Assisted Coordinator establish community linkages maximize resources benefit Head Start Early Head start families contribute attaining agency in-kind goal participated EHS transition processes; Assist preparation PIR (program information report) yearly needed. Director January 2006 January 2009 Company Name － City State Served Director program implemented new programs services involving children. Supervised total 38 staff members; 16 certified licensed therapists performed ongoing services families/children developmental disabilities Indiana First Steps, 22 staff members operated performed programs services families children;. Wrote proposal organized first before/after school program Danville's Community Schools;. Managed prepared annual department budget, semi-monthly payroll fiscal concerns. Education Masters Degree Public Administration High Point University － City State Public Administration Bachelor Science Human Development Family Studies Indiana University － City State Human Development Family Studies Family Life Educator Certification Senior Services Group Facilitator Certification Adult Basic Education/GED Consultant Additional Information VOLUNTEER EXPERIENCE Facilitate 55+ Growth Group monthly New Direction Christian Church, 2013-2015 Serve board member Not Believers Like Us Faith-Based Organization Domestic Violence Among Christians, 2010-2013 Organized provided event logistics Annual Kids Fair Danville, IN 2007-2009 Assisted coordinating summer event banquet facilities Charles T. Myers Golf Outing At-Risk-Youth Charlotte, NC Convention Visitors Bureau, 2004 2005 Board Member, Healthy Start Girls Group, 2003-2005 Board Member, Community Action Agency, 2001-2003 Volunteer YWCA Annual Girls Sports Camp, 2001-2004 Volunteer Greensboro Volunteer Center Annual Human Race Walk, 2000-2005 Skills analytical skills, attention detail, budgets, excellent communication, concise, Consultant, clients, data entry, database, delivery, Educator, Excel, Microsoft Office, PowerPoint, Windows, Word, multi-tasking,processes, proposal, speaking, quality, quality control, recruitment, researching, staffing, phone, typing skills, excellent oral/written skills