FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER) Summary Passionate, results-oriented Customer Service Representative diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements. Highlights Effective communicator Expert building lasting customer relationships Computer Proficient Leadership skills abilities Compassionate mentor Team management Skilled multi-tasker Meticulous attention detail Accomplishments Coordinated dual department functions team 10+ employees. Planned executed aspects major store renovation hardlines departments store 55 (Meijer). Preserved accuracy 98 3 years employment Jackson Hewitt (SoFar, Inc.). Customer Relations: Earned high marks customer satisfaction, store-wide. Workflow Planning: Implemented new work process flow increased department productivity. Experience Company Name March 2011 June 2011 Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center) City State For Fee Services: Monitored multiline phones Addressed patient concerns weekly hospital fees incurred outside VA Arranged meetings Fee Services manager VA patients Processed claims VA patients desiring payment VA approved outside hospital bills, decreasing patient wait time 30% Screened assisted VA patients bill claims local hospitals Company Name January 2004 April 2006 Income Tax Preparer, Jackson Hewitt City State Prepared income tax returns 180 clients per tax season via data entry Authorized clients special company loans Maintained returns returning clients creating algorithmic paper system Repaired maintained office computer systems (manually installed systems updates, repaired network printers, uploaded virus protection systems) Oversaw office absence office supervisor Company Name April 2003 September 2003 General Merchandise Clerk City State Maintained $1000-per-shelf store inventory keeping shelves stocked Operated electronic stores equipment (including cash registers, pricing guns, scanners) Assisted 50 customers per day location store items, item prices, party pricing Assisted store manager systematizing night clean procedures, helping save store 10% costs manpower Company Name April 2001 June 2001 Temporary Plant Protection Aide City State Sterilized and/or confiscated airline passengers' equipment/food entering U S Foot Mouth Disease infected countries Screened airline passengers (in foreign languages) equipment Organized, generated, created 1000 pamphlets per month passengers co-workers procedures isolating Foot Mouth Disease U S Company Name January 2000 December 2000 Recruiting Clerk City State Designed electronic file systems maintained electronic paper files. Oversaw office manager's absence. Maintained front desk reception area neat organized fashion. Interviewed 7 new team members. Maintained test/office materials. Proctored entrance exams 500 potential employees per week. Arranged 30 interviews office supervisor per week. Answered multiline phones. Conducted 30 job interviews per week. Set recruitment events potential hires. Assisted maintaining office equipment (including manual. maintenance copiers, computers, printers). Maintained employee information/testing materials via data entry. Company Name November 2013 Current Assistant Pastor/Language Instructor City State For Hebrew language classes: Prepared lesson plans classes. Designed prepared syllabuses language classes Tutored language learners. Taught language classes using theories language teaching/learning. Administered assessments students entering classes first time. Education Wayne State University 2013 MBA Linguistics City State US Wayne State University, Detroit, MI; BA Linguistics, 12/2013 Wayne County Community College District 2007 Liberal Arts City State US Wayne County Community College District, Detroit, MI, AA Liberal Arts, 06/2007 Northcentral University Master Education English Second Language City State USA Coursework Education Emphasis Expected Graduation Year: 2016 Professional Affiliations Veterans Foreign Wars, Detroit, MI Military Experience Company Name December 1986 May 1991 Aircraft Armament Systems Specialist (Weapons Specialist) Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991 Air Force Outstanding Unit Award one Oak Leaf Cluster Air Force Good Conduct Medal National Defense Service Medal Air Force Overseas Ribbon-Long Tour Air Force Longevity Service Award NCO Professional Military Education Grad Ribbon Air Force Training Ribbon Skills Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics