QUALITY ANALYST/SENIOR RECORD KEEPING SPECIALIST Summary Administrative professional eager leverage 20 years experience business management degree secure higher level position demonstrate leadership skills. Highly organized, efficient skilled variety office support tasks. Professional Highlights Creates vision performing art shows acquires appropriate facilities expected guests. Motivates manages teams targeted outcomes. Recruit supervise associates ensure effective mentoring performers. Lead coach upwards 60 performers per venue. Oversees record keeping. Handles approval budgets, payroll accounts, costume selections, stage sets, playbills press releases purchases insurance contracts required facility rentals. Reviews approves rental contracts vendors, captures sales records ticket type orders, manages timelines schedules. Procedure development Personable Team building Relationship building Flexible Dedicated Client relationships Troubleshooting problem solving Productivity improvement specialist Quality assurance control Organized Results-oriented Cost reduction containment Experience May 2010 Company Name City State Quality Analyst/Senior Record Keeping Specialist Excel within deadline-intensive environment, ensuring accurate on-time completion QC related tasks volumes related service level agreements. Provided weekly team building motivate peers toward team mindsets resulting praise management associates. Facilitate team huddle use lean capacity management principles flex workloads Pay-In QC processes. Document standardization processing eliminate waste. Attend daily/weekly meetings related implementation process improvements result problem solving. Assist updating standard operating procedures related Asset Transfer process. Assisted developing visual management boards related four separate processes monitor production capacity management. Responsible researching reporting trends effect work processes; provide effective efficient action plan eliminate waste implement within necessary turn-around time. Tapped projects company-wide. Recognized high-quality work, organizational strengths exceptional customer service delivery related TIAA-CREF Way. January 2007 May 2010 Company Name City State Customer Service Representative Provided quality service customers related asset transfer form requests NIGO resolution. Lead associate NIGO reporting upper management responsible reduction NIGO queues working financial consultants related associates. January 2001 January 2007 Company Name City State Customer Service Representative Acted liaison supervise 15 institutions requesting enrollments information related posting client premiums. Accurately performed calculations related gains losses. Performed rollover/transfer payments contracts serve client requests. Processed refund payments reconciliation unclaimed payments. January 1990 January 2001 Company Name City State Receptionist/Administrative/Telephone Service Counselor Professionally responded telephone/written communication person visits participants institutions regarding payments, eligibility, policy loans individual life insurance products. Received excellent reviews customer service resolution client complaints. March 2004 Current Company Name City State Performing Arts Director/Project Manager Creates vision performing art shows acquires appropriate facilities expected guests. Motivates manages teams targeted outcomes. Recruit supervise associates ensure effective mentoring ofall performers. Lead coach upwards 60 performers per venue. Oversees record keeping. Handles approval budgets, payroll accounts, costume selections, stage sets, playbills press releases purchases insurance contracts required facility rentals. Reviews approves rental contracts vendors, captures sales records ticket type orders, manages timelines schedules. Education University Phoenix City State Pursuant Bachelors Degree Business Management Project Management Business Management Project Management Berkeley College City State Associates Degree Business/Office Administration Business/Office Administration Work History Company Name Company Name Company Name Skills Customer service, people goal-oriented, proven ability mentor coach, verbal written communications