BRANCH LOGISTICS MANAGER Executive Summary Reliable, resourceful, dependable, flexible, goal-oriented individual. Team leader player works well peers levels management. Possesses excellent people organizational communication skills. Adapts easily quickly changes work environment. Core Qualifications Bilingual Customer Relations Communication Skills Staff development Sales PC Competent Hard-worker Team Leadership Professional Experience 04/2016 07/2016 Branch Logistics Manager Company Name － City State Managed team 7 professionals. Ensure timely accurate delivery products. Compliance control applicable regulatory requirements including, limited to, providing documents driver qualification file abiding hours service, daily log, hazardous materials (placarding, training shipping papers), daily vehicle inspections reports, maintenance regulations. Scheduled delivery drivers daily on-call basis. Completed daily route preparation. Allocated additional routes patient referral requests received. Occasionally performed warehouse employee's responsibilities temporary shortage warehouse employees. Performed special projects researching methods improve productivity cut costs branch distribution function. Troubleshot problems regarding shortages delivery employees staff, routes, loading equipment. Monitored and/or maintained close contact delivery employees throughout day ensure routes completed timely accurate manner. Certified delivery trucks properly efficiently loaded. Delegated Logistics employees special orders equipment. Assisted Logistics employees loading trucks necessary. Maintained daily vehicle maintenance logs documentation incident reports. Maintained proper levels stock warehouse ensure maximum profitability. Responds telephone calls patients, referral sources, vendors delivery employees regarding equipment orders, patient problems delivery employee incidents. Managed multiple branch locations needed. Performed duties required. Supervised team primarily nonexempt employees. Responsible hiring, coaching, performance management subordinate staff. Ensures direct reports subordinates maintaining acceptable performance levels. Conducted staff meetings regularly review new business requirements. 02/2012 02/2015 General Manager Company Name － City State Managed club meet exceed monthly sales quotas 60% higher sales average. Hired, developed, promoted new employees. Headed daily staff sales training developing. Boosted motivation energy levels within team. Managed maintain positive work environment. Recruit establish 1 2 Corporate membership small large corporations per week. Recruiting potential members utilizing outdoor marketing tents corporate onsites Delegate monitor daily tasks staff members Developed club success report meeting exceeding 60% daily sales quotas average. Communicated member non ­ member telephone inquires Assisted Operations Manager resolving member complaints 02/2011 02/2012 Sales Manager/Assistant Manager Company Name － City State Managed sales consultants assure weekly monthly quotas exceeded. Attended walk ins appointments inquired memberships. Acquired established memberships new members. Established Corporate memberships large corporations. Assisted General Manager membership corrective measures needed. Delegated daily tasks staff members. Assisted General Manager resolving member complaints. Assisted weekly monthly staff meetings. 01/2008 01/2012 Personal Trainer/Aerobics Instructor Company Name － City State 01/2003 01/2008 SUSPENSE SPECIALIST Company Name － City State Researched resolved, simple complex suspense items rejected Suspense Database. Performed maintenance, completed deposit adjustments, inputted required journalization V system transactions, appropriate. Determined required actions prevent subsequent/future suspense items initiate actions. Documented errors Quality Feedback database. Identified, analyzed communicated processing trends provided feedback internal external customers financial advisors, external clients clients group clients. Documented required corrective actions individual/group premium reversals. Researched responded inquiries internal/external clients AWD. Monitored aged outstanding General Ledger items ensure aging pass 30 day window. Worked team members clear outstanding items general ledger, needed. Determined type non-client secured application required requested set-ups New Account Unit starter, skeleton, clone, default accounts). Developed maintained extensive detailed knowledge/understanding default indicator codes tied suspense items. Developed maintained extensive detailed understanding billing related impacts processing methods suspense. Actively apply knowledge clearing suspense items, appropriate. Researched initiated communications AIG Financial Advisors New Business Center obtain required information regarding participant application issues. Identified initiated updates client information related social security and/or name changes. Researched processed check disbursements requested multiple payee types SAP Check Disbursement System. Produced generated daily, weekly, monthly, team management reporting information, needed. 01/2000 01/2003 CONTRIBUTION SPECIALIST Company Name － City State Processed contributions received e-Remit website. Reviewed bill history determine correct bills pulled process contributions correct bill. Uploaded media (reel tapes, cartridges, diskettes) TSO. Opened format 13 files Excel made necessary changes file needed. Once file uploaded viewed files V system make necessary changes files. Changes included added participant file may added, adjusted columns added characters missing file. Transmitted files V system Received matched bills deposits files could process. Recreated bills needed, available processing payroll dates. Created input forms entered information group contributions Tape Batch tracking database. Resolved Out Balance transmitted files. Increased decreased deposits short deposit balance. Added, deleted, changed participants files transmitted. Education 1996 High School Diploma G.C. Scarborough High School － City State US Computer Animation Art Institute Houston － City State US Studied 2D 3D Animation 3D Max Some Graphics Design Adobe Photo Shop Adobe Illustrator Languages Bilingual Spanish/English Skills Interpersonal Skills Organizational Skills Communication Skills Team Building Staff Development Excel Microsoft Word Bilingual