CHILD FAMILY ADVOCATE Professional Profile Talented administrative professional background accounting finance. Extensive knowledge AR/AP, Microsoft Excel Quick Books-software skills. Fearless Child Family Advocate comfortable taking stand threats child's safety well-being. Works directly government officials, children families find best care possible every child. Qualifications Attentive listener Sensitive Family maintenance Detail-oriented Excellent interpersonal skills Team player Staff development Relevant Experience Served many program participants went earn high school diplomas GEDs. Increased office organization developing efficient filing system customer database protocols. Led support groups help parents regain improve parent-child bond. Experience Child Family Advocate August 2013 Current Company Name － City State Collaborated community members educate public regarding issues drug abuse prevention traffic safety. Collaborated community leaders, organizations public agencies promote organizations community service programs. Maintained daily records children's individual activities, behaviors, meals naps. Created implemented developmentally-appropriate curriculum addressed learning styles. Established safe play environment children. Supervised children field trips local parks, fire stations zoos. Directed protective placement, case management, parent education family reunification activities. Advised patients community resources, made referrals devised realistic treatment plans.Communicated public social welfare agencies obtain provide information. Customer Services Team Lead October 2010 March 2013 Company Name － City State Surpassed revenue goals four consecutive quarters. Created training manuals targeted resolving even difficult customer issues. Developed, implemented monitored programs maximize customer satisfaction. Interviewed, hired trained new quality customer service representatives. Developed implemented policies, procedures process improvement initiatives improve retention rates increase customer satisfaction. Customer Service/Banking November 2007 March 2009 Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Developed process improvements enhance efficiency effectiveness inter-department call center operations. Opened new customer accounts, including checking, savings lines credit. Examined checks identification endorsement. Processed treasury, tax loan payments. Administrative Assistant August 2007 November 2007 Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Dispersed incoming mail correct recipients throughout office. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Received distributed faxes mail timely manner. Call Center/Phone Representative/Collector August 2005 November 2007 Company Name － City State Computed accurate sales prices purchase transactions. Eliminated outdated records sending records scanned. Identified resolved system account issues. Verified logged deadlines forresponding daily inquiries. Education l Coursework Organizational Behavior, Compensation, Labor Relations Recruitment l Continuing education Human Services Greenville College l Desktop publishing workshop － City State Skills scheduling appointments AS 400, budgets call center Customer service financial, funds Labor Relations Leadership Sales