PATIENT ADVOCATE Summary Customer service professional dedicated effective team management customer satisfaction, bringing extensive call center experience inbound, outbound blended environments. Strength training development, client relations problem solving. Exceptional customer care professional addresses inquiries resolves problems arise. Skills Customer service expert Customer-focused Strong organizational skills Skilled multi-tasked Creative problem solver Deadline-oriented Active listening skills Scheduling Quick learner Bilingual Training development aptitude Dentrix/Open Dental Training Credit card processing Experience Patient Advocate May 2015 Jun 2017 Company Name － City State Maintained accurate records patient care, condition, progress concerns. Observed documented patient status reported patient complaints case manager. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Set patient appointments locations. Kept record conversation individual file. Meet certain appointment goals daily monthly. Answered basic questions regarding Insurance, past, future treatments. Inbound Calls Outbound Calls. Insurance Agent Dec 2014 May 2015 Company Name － City State Closed average 10 new sales per week. Calculated premiums established payment methods sales. Interviewed prospective clients learn financial needs discuss existing coverage. Processed applications, payments, corrections, endorsements cancellations. Met average 5 walk-in policyholders day address resolve complaints. Called 250 warm leads week expand client base. Promoted agency products customers person, telephone writing. Finalized sales collected necessary deposits. Collected premiums effective date coverage. Prepared necessary paperwork process insurance sales renewals. Submitted up-to-date activity production logs agency management review. Debt Collector Apr 2014 Dec 2014 Company Name － City State Strong Problem Solver Inbound/Outbound Calls regarding past due accounts major retailer, banks. Collect Daily goals meet certain amount money. High Call Volume Set payment plans automated system Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 20 calls queue per minute. Aug 2013 Mar 2014 Company Name － City State Assessed need for, ordered, obtained interpreted appropriate lab tests. Recorded patients' medical history, vital statistics test results medical records. Delivered high-quality compassionate treatment indigent low-income patient community. Directed patients prescribed range motion exercises use braces artificial limbs. Scheduled accompanied clients medical appointments. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Assisted patient transfer ambulation. Positioned residents comfort prevent skin pressure problems. Education Training High School Diploma 2013 Winfree Academy Charter School － State CNA Certificate 2012 City State Skills agency, basic, call center, case manager, CNA, Creative problem solver, Credit, client, clients, Customer service, fast, financial, Insurance, insurance sales, listening, money, Strong organizational skills, patient care, Problem Solver, progress, quality, Quick learner, range motion, sales, Scheduling, statistics, telephone, Training development, transportation