CUSTOMER SERVICES Summary Professional Economics 7+ years experience financial sector, administrative assistant, manager, analyst customer services. Optimizing work methods planning execution daily activities correspond position. I ability work fast paced environment, successful maintaining multiple tasks, able work well individually team, dedicated focused achieve objectives. Highlights Leadership Strategic Planner Customer relationship Management Support Financial Trader Analysis Accomplishments Improved department efficiency 40% implementation strategic workflow process improvements. Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. ​ Created new operational planning strategy drive business development ​ Researched, calmed rapidly resolved client conflicts mantain customer relationship. Experience 07/2016 11/2016 Customer Services Company Name － City State Support english spanish incoming call flow Provide information new existing customers support needs finding solutions keep customers satisfied retain business. Navigate computer systems properly conduct objective campaign locate customer data electronic information, records call accurately documenting status comments platform. 06/2013 05/2015 Manager BPO Analyst Company Name － City Lead Team 15 professionals Analysis coordinator risk management Citibank International. Record national international ACH transactions reduce risk fraud comply policies government regulations. Create monthly reports maintain business control. Define strategy bussines plan control volume transactions Train suppot risk personnel new system implementations ans upgrades 10/2008 05/2013 Financial Assistant Trader Company Name － City Support financial investment area buying selling financial assets. Advise customer investments higer returns Find solutions customer's necessities e-mail phone calls. Organize electronic files maintain paper files updates Verify details transactions, including funds received total account balances. Deposite dividend Payments, settle invoices, administer petty cash keep office day provide financial reports office supplies Open ans assign new Client Accounts. Keep confidential information. Education 2014 Bachelor Science Economics City Colombia Economics YENI MALDONADO Languages Spanish English Portuguese Skills Attention detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page