CUSTOMER ADVOCATE Summary To obtain position Company. Education BBA Marketing 2014 University Central Arkansas City State Faulkner Experience Customer Advocate September 2014 Current Company Name City State Handle incoming calls national customer base. Provide detailed information services products customers. Make appropriate account recommendations based customer requirements. Enter accurate complete customer information system. Research resolve service, product billing issues. Maintain updated records customer interactions. Achieve exceed key performance indicators areas. Addressed customer service inquiries timely accurate fashion. Made reasonable procedure exceptions accommodate unusual customer requests. Built customer loyalty placing follow-up calls customers reported product issues. Caregiver September 2010 August 2015 Company Name City State Read stories children taught painting, drawing crafts. Employed variety materials children explore manipulate learning activities imaginative play. Planned implemented educational programs children Managed general housekeeping duties, including feeding, diapering, resting, cleanup. Supported children's emotional social development adapting communication tactics differing client needs. Planned led games, reading activities groups school-age children. Disciplined children recommended measures correct behavior. •Carefully monitored children's play activities. Club Connect Team Member August 2013 May 2015 Company Name City State Contact potential students schedule campus tours. Provide incoming students scholarship opportunities available individual. Contact potential students inform scholarship deadlines. Help potential students signup campus events via online portals. Activities Awards Activities: Delta Sigma Theta 2013- Present Keep Child Alive 2011-2015 Kids Life Money Volunteer 2012-2015 Skills •Problem solving •Adaptability •Collaboration •Time management •Leadership