LANDSCAPE TECHNICIAN Professional Profile Diligent driven banking professional achieved success variety roles increasing levels responsibility. An effective communicator team-builder strong analytical, management organizational skills. Highlights Analytical Detail-oriented Excellent communication skills Strong work ethic Risk management expertise Excellent time management skills Exceptional customer service MS Office proficient Experience 07/2015 Current Company Name － City State Loss Prevention/ BSA Analyst Evaluate current fraud situations formulate recommendations reduce future Use anti-money laundering (AML) software review members' activity money laundering suspicious activity. Review structuring reports software functional. Work cases alerts generated software, documenting conclusions reached actions taken. Review member accounts determine posing higher risk. Obtain evaluate EDD forms information. File Suspicious Activity Reports (SARs) necessary. Provide effective written oral communication members concerning extended holds, possible fraudulent transactions, security measures taken. Document actions accurately timely. Work Fraud Security Managers investigations recoveries; Operations (when necessary) ensure fraud limited/prevented; financial institutions merchants process fraud claims 04/2014 07/2015 Company Name － City State Branch Representative Provided superior member service Retail branch, answering/ resolving member questions, discrepancies; performed processed transactions sales side branch- i.e. membership/ loan applications; resolving account related issues; cash-related responsibilities related service side Achieved assigned cross-selling performance goals proactively offering appropriate products services member ensure Credit Union's growth goals Developed maintained strong working knowledge PFFCU products services, well policies procedures associated entire branch order ensure operational effectiveness Produced work thorough completed minimal errors, delivered highest level service ensuring member information secured protected Maintained superior volume level work performed; adhered PFFCU policies procedures 11/2011 10/2013 Company Name － City State Operations Supervisor Oversaw supported day-to-day department production activities included cross training, control, audit activities, production, quality control achieve targeted business goals objectives. Facilitated departmental workflow, ensured work properly safeguarded controlled accordance banking policies procedures; identified, minimized escalated risk appropriate. Ensured work adhered regulations compliance CFG policies, departmental policies, risk avoidance standards SLAs; contributed improvement customer experience. Tracked reported key department metrics include productivity (group team), large dollar items, general ledger errors, teller errors, customer impact service level agreements. Reporting demonstrated team's operational effectiveness efficiency Retail Corporate units. Recorded passing audits, 90% customer service, SLAs met 5 consecutive years providing guidance, training leadership 12 junior team members achieved individual department goals. Provided input performance review process; motivated, incented, rewarded desired behaviors team providing feedback utilizing available reward recognition programs. 02/2008 11/2011 Company Name － City State Senior Operations Associate Provided oversight, monitoring, decision making workflow team Operational researchers fast paced environment requiring application various complex methods, procedures knowledge business unit's product(s) application(s); repaired negative impact internal external customers. Researched customer, brand, bank inquires using advanced analytical skills determine source problems. Accurately resolved ensured work product adhered regulatory compliance guidelines, departmental policies, quality control service level agreement requirements. Minimized risk bank utilizing knowledge regulatory compliance requirements. Achieved multiple individual corporate recognitions. Delivered prompt, accurate excellent customer service. Served mentor 18 junior team members. Communicated technical support management team department colleagues business specific systems and/or processing issues resolved negative bank exposure. 11/1999 02/2008 Company Name － City State Teller Manager Managed opening closing times main branch. Oversaw training new branch employees Managed team 10 branch tellers Balanced daily cash deposits bank vault inventory zero error rate. Received regional branch recognition award outstanding customer service. Received internal audit score 90% 5 consecutive years Adhered Citizens Bank security audit procedures. Adhered federal state compliance guidelines retail banking. Education 2010 Peirce College City State Bachelor Science Business Administration Magna Cum Laude Technical Skills Qualifications Analytical skills, banking, coaching, oral communication, Credit, customer service, decision making, financial, forms, functional, general ledger, leadership, mentoring, performance management, policies, process improvement, quality control, Reporting, Retail, selling, sales, service level agreements, technical support Highly accountable experienced operational effectiveness, performance improvement initiatives, BSA compliance, regulatory audit procedures. Excellent research analytical skills, process development, delivering exceptional customer service. Ability acquire technology quickly proficient various banking credit union internal financial systems. Banking systems, Credit Union systems: Epysis/ Symitar, Meridian Link, STAR Network, Patriot Officer, VISA