CHILD ADVOCATE MANAGER Summary To apply creative problem solving management skills growing company. To manage people interface customers using skill best possible way achieve organizational goals. Highlights Active Listening Time Management Service Orientation Critical Thinking Reading Comprehension Systems Analysis Instructing Judgment Decision Making Accomplishments Established executed marketing ideas internal customers. This program resulted consistent service, higher levels service, improved relationships events. Developed forms procedures designed streamline administrative programs. Selected participate lead coach task force instructed various grades 2nd 5th grade. Also guided combined classroom 9th 12th graders educate sports life skills. Experience 01/2015 Current Child Advocate Manager Company Name － City State Evaluate personal characteristics home conditions foster home adoption applicants Serve liaisons students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, contacts help children face problems, disabilities, abuse, poverty. Maintain case history records prepare reports. Counsel parents child rearing problems, interviewing child family determine whether action required. Address legal issues, child abuse discipline, assisting hearings providing testimony inform custody arrangements. Develop review service plans consultation clients perform follow-ups assessing quantity quality services provided. Collect supplementary information needed assist client, employment records, medical records, school reports. 10/2014 01/2015 Data Processor Company Name － City State Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Check ensure appropriate changes made resolve customers' problems. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Resolve customers' service billing complaints performing activities exchanging merchandise, refunding money, adjusting bills. Complete contract forms, prepare change address records, issue service discontinuance orders, using computers. 06/2014 10/2014 Seasonal Activities Coordinator Company Name － City State Enforce rules regulations recreational facilities maintain discipline ensure safety. Manage daily operations recreational facilities. Administer first aid according prescribed procedures notify emergency medical personnel necessary. Organize, lead, promote interest recreational activities, arts, crafts, sports, games, camping, hobbies. Greet new arrivals activities, introducing participants, explaining facility rules, encouraging participation. 05/2012 05/2014 Assistant Manager Company Name － City State Provide training direction, encouragement, motivation, nutritional advice prepare athletes games, competitive events, tours. Plan, organize, conduct practice sessions. Explain enforce safety rules regulations. Plan direct physical conditioning programs enable athletes achieve maximum performance. Instruct individuals groups sports rules, game strategies, performance principles, specific ways moving body, hands, feet, achieve desired results. 09/2011 04/2012 Professional International Athlete Company Name － City State Assess performance following athletic competition, identifying strengths weaknesses making adjustments improve future performance. Maintain equipment used particular sport. Attend scheduled practice training sessions. Maintain optimum physical fitness levels training regularly, following nutrition plans, consulting health professionals. Participate athletic events competitive sports, according established rules regulations. 04/2011 09/2011 Rental Agent Company Name － City State Greet customers discuss type, quality, quantity merchandise sought rental. Compute charges merchandise services receive payments. Answer telephones provide information receive orders. Provide information rental items, availability, operation, description. Rent items, arrange provision services customers, accept returns. Education 2014 Master Education Leadership Learning Jacksonville University － City State 2011 Bachelor Science Sociology Jacksonville University － City State Alpha Kappa Delta International Sociology Honor Society Member 2011 Graduated Cum Laude Honors Sociology 3.7 2006 High School Diploma General Robert E. Lee High School － City State Skills Strong Work Ethnic Adaptability Professionalism Honesty Integrity Willingness To Learn Volunteer Experience American Cancer Society Hubbard House Potter's House Christian Fellowship Church Refugee Wolfson Children's Hospital