CONSULTANT Career Overview Experienced self-starter highly customer service-oriented, organized possesses strong time management skills. Qualified Customer Service Rep 13 years detail-oriented customer service call center environments; offering record successful job performance problem solving experience developing implementing innovative solutions. Core Strengths Seasoned conflict resolution Telephone inquiries specialist Active listening skills System checks troubleshooting Resourceful PC expert Windows XP/Vista Service solutions expert Exceptional telephone etiquette Patient diligent Vast technical knowledge Deadline-oriented Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Work Experience Consultant 07/2013 08/2015 Company Name City State Accounting Skills Operated computers programmed accounting software record, store, analyze information. Formally recognized excellence achieved financial analysis, budgeting forecasting ordering products. Sales Consistently generated additional revenue skilled sales techniques. Product Sales Cross-sold services rate 30%, upgrading customers different products product packages. Market Research Interviewed clients via market research surveys identify product issues customer needs. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Rental Agent 09/2014 07/2015 Company Name City State Participated various incentive programs contests designed support achievement production goals.Opened assigned new client accounts.Researched resolved billing invoice problems.Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. Cashier 11/2009 07/2014 Company Name City State Prevented store losses using awareness, attention detail integrity. Trained 37 new employees quarterly. Developed highly empathetic client relationships earned reputation exceeding sales goals. Achieved high sales percentage consultative, value-focused customer service approach. Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase transactions. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Managed quality communication, customer support product representation customer. Worked strict deadlines responded service requests emergency call-outs. Promptly responded general inquiries members, staff, customers via mail, e-mail fax. Assisted customers store product complaints. Guaranteed positive customer experiences resolved customer complaints. Maintained adequate cash supply cash drawers multiple checkout stations. Responsible ringing customers timely manner guaranteeing high level customer service. Recommended, selected helped locate merchandise based customer needs desires. Regularly sought opportunities sell add additional merchandise. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Organized store returning merchandise proper place. Generated leads new sales telephone email contact customers. Customer Service Representative 04/2005 01/2009 Company Name City State Resolved customer complaints concerns strong verbal negotiation skills. Displayed courtesy strong interpersonal skills customer interactions. Built maintained successful relationships service providers, dealers consumers. Maintained composure patience face difficult customer situations. Support customers online billing account issues. Informed customers issue resolution progress. Supported customers data connectivity issues. Provided thorough support problem resolution customers. Troubleshooter resolved web application issues escalated customer support departments 100% success rate. Improved reliability supply chain software, systems, database order processing. Expert using Windows software Microsoft, Power point, outlook, computer savvy, Fielded average 48000 customer service calls per day. Over 9 years high call volume call center experience. 13 years customer service experience. Accounts receivable, helping customer work accounts explain detail bill. Recruiter 11/2004 09/2005 Company Name City State Analyzed employment-related data prepared required reports. Conducted reference background checks job applicants. Developed creative recruiting strategies met anticipated staffing needs. Communicated duties, compensation, benefits working conditions potential candidates. Assisted management presentations business reviews communications meetings. Employed multiple feedback mechanisms analysis continuously improve recruiting process. Built social networks find qualified candidates. Organized monthly quarterly reviews associates. Verified information computer system up-to-date accurate. Eliminated outdated records sending records scanned. Compiled statistical information special reports. Created monthly reports records, closed terminated records completed chart audits. Organized billing invoice data prepared accounts receivable expected revenue reports controllers. Verified logged deadlines responding daily inquiries. Developed created effective filing system accelerate paperwork processing. Successfully established effective systems record retention creating database daily correspondence tracking. Administrative Assistant 11/2003 04/2004 Company Name City State Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Served central point contact outside vendors needing gain access building. Planned meetings prepared conference rooms. Wrote reports correspondence dictation handwritten notes. Maintained up-to-date department organizational chart. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Organized files, developed spreadsheets, faxed reports scanned documents. Received distributed faxes mail timely manner. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Updated confidential employee banking information accuracy speed. Maintained accounts receivable documentation electronically paper. Processed bank reconciliations financial reports verify practice proper due diligence. Handled cash deposits using proper accounting procedures documentation.. Researched resolved collections billing disputes tact efficiency. Educational Background Bachelor's Degree Human Resources October 2017 University Phoenix City State Human Resources Top 3% class highest GPA. 3 .86 GPA International Scholar Laureate Scholar SHRM Atlanta Chapter Business Analysis coursework Minor Business, Member Society Human Resource Management Business, Marketing Communications Business Administration Organizational Development Finance Business Development Danville Community College City State United States GPA: GPA: 3.86 GPA: 3.86 Business, Marketing Communications Business Administration Organizational Development Finance Business Development Professional Affiliations Society Human Resource Management International Scholar Laureate Scholar The National Society Collegiate Scholars Mary Kay Consultant Skills Advanced mathematical aptitude, Superior communication skills, Cheerful energetic, Resolution-oriented, Dependable reliable, Savvy negotiator, Exceptional multi- tasker,Personnel training development, Excellent interpersonal coaching skills, Calm pressure, Complex problem solving, Customer relations, Excellent quantitative skills, Critical thinker, System checks troubleshooting, Hardware support troubleshooting, Mac PC expert, Resourceful,People-oriented, Excellent time management skills,Collaborative,