PUBLIC RELATIONS DEVELOPMENT ASSOCIATE Summary Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop Adobe Acrobat. Proficient mainstream social networking sites. Highlights Training development Team building management Dedicated process improvement Invoice processing Management remote employees High customer service standards Client relations specialist Excellent communication skills Filing data archiving Computer-savvy Experience 06/2012 11/2015 Company Name － City State Public Relations Development Associate Managed day-to-day operations Public Relations Development Office. Facilitated planning execution annual fundraisers, including creating invitations, tracking replies, preparing tracking invoices, depositing payments appropriate accounts, paying vendors preparing mailing thank letters. Processing donations Health Fund Medical Center, Nursing Home, Medical Center, Dr. Nicholas DeRobertis Foundation. Contributed information regarding events accolades Medical Center's employee newsletter. Assisted creating marketing promotional materials. Monitored Medical Centers Facebook pages reviews, submitting positive reviews employee newsletter reporting negative reviews Vice President review. Managed physician referral line. Performed duties requested Vice President Human Resources/Public Relations Development. 06/2010 05/2011 Company Name － City State Specialist Provided administrative support including answering calls filing client paperwork. Contacted clients arrears prevent suspension cancelation policies. Reviewed renewals previous year's policies created insurance summary booklets VIP clients. Contacted policyholders obtain missing information. Submitted policies changes insurance claims insurance companies behalf client. Provide customer service, giving limited instructions proceed claims. 07/2004 06/2008 Company Name － City State Admissions Processing Manager Interviewed, hired, trained, managed employees Admissions Processing Center. Maintained administered admission policies procedures undergraduate graduate programs. Recommended maintained policies procedures concerning aspects college's computer systems related admissions. Assisted writing editing admission correspondences applicants students regarding admissions record standing. Coordinated outside agency mail correspondences applicants students. Managed Cisco Phone queue Admissions Processing Center. Managed testing system updates related admissions. Accountable accurate timely processing admission records matriculation status. 01/2002 06/2004 Company Name － City State Admissions Processing Assistant Director Created maintained VisiFLOW accounts college employees. Trained new employees managed weekly work schedule. Supervised workload staff student workers. Supervised staff student workers absence director. Quality assured work performed staff student workers. Developed distributed manual admission processing policies procedures Admissions Processing Center. Continued perform duties Senior Admission Processing Clerk needed. 12/2000 06/2002 Company Name － City State Senior Admissions Processing Clerk Trained new employees student workers. Assisted director overseeing student workers. Collected processed admissions applications, official transcripts supporting documents. Determined applicants met automatic admission standards. 10/1998 11/2002 Company Name － City State Admissions Processing Clerk Collected processed admissions applications, official transcripts supporting documents. Education February 2010 Mercy College City State Bachelor Science Corporate Communications Corporate Communications Skills Seasoned professional significant experience management, employee hiring training, customer service, seeking position fully utilize skills, offer opportunity continued professional growth. Specialties: Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop Adobe Acrobat. Proficient mainstream social networking sites.