SR BUSINESS SYSTEMS ANALYST Career Overview Motivated customer-oriented Systems Analyst strong Analytical technical skills. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Problem analysis resolution Test planning execution Requirements gathering Systems development Systems implementation Systems integration Technical Skills PeopleSoft HCM Portal, PeopleTools, PeopleSoft Query SQL, Oracle, Microsoft SQL Server SharePoint, Windows NT, Windows 2003, Terminal Server MS Office Excel, Word, PowerPoint, Project, Publisher, Visio Access Rational Tool (SDT, RQM, Clear Case) Document Management Systems(PDM Documentum) Kronos Workforce Central (WFC), Kronos Connect, ADP Work Experience SR BUSINESS SYSTEMS ANALYST 12/2004 Current Company Name City State Working several large applications like PeopleSoft(7.5, 8.3 8.9 versions), Kronos, ADP PCPW (v.4 v.5), Nextrak Working several relational database applications Providing Support specified customer base HR IS applications timely, courteous professional manner. Interacting interfacing applications ADP PeopleSoft Working business owners elicit, define maintain business requirements transforming technical solutions. Responsible developing execution test plans ensure customer requirements met. Facilitating resolution large, complex production system problems performing initial triage severity business impact application failures. Acting liaison HRIS application owners/Centers excellence Vendor managing applications. Responsible coordinating overseeing implementation various solutions system change requests defects accordance vendor change request process. Partnered consulted HR COEs BPO complete change control process presented business requirements approval. Also reviewed technical specifications ensure requirements submitted met. Ensuring SLAs Quality Compliance across applicable applications. Responsible identifying review downstream impacts across ongoing BSC initiatives. Supporting security processes policies BSC i.e. data privacy, SOX, Audit etc.. Acting Internal Liaison interfacing applications. Leading department small medium projects accordance guidelines Global System Methodology(GSM) standards. Prepared presented project status updates various stake holder including core team members project leadership sponsors. Communicates user requirements development teams. Data Analysis reporting HRIS lead several acquisition project including requirements gathering integration core HRIS systems. In addition provided support interfacing application ensure integration successful too. Partnered IS HR develop enhance tools leveraged future acquisitions. Mentoring/Coaching Analysts enhance team performance ensure success projects areas support. BUSINESS SYSTEMS ANALYST I/II 01/2003 12/2004 Company Name City State Lead BA ADP, Kronos Nextrak applications. Provided technical support several de-centralized ADP Applications Databases. Responsible Level I II technical issues Responsible escalation issue management ADP Payroll Vendors. Tracked monitored problems insure timely resolution. Prepared maintained documentation pertaining Systems operation user documentation. Identifies, researches resolves areas improvement working users, operations development team. Involved various projects Application development events kickoff product going live. HRIS CUSTOMER SERVICE SPECIALIST/ HRIS SPECIALIST 01/2001 01/2003 Company Name City State Responsible delivery technical functional HR, Payroll intranet applications support services BSC internal customers i.e. PeopleSoft, ADP, Webhire, Kronos, etc. Tracked monitored problems Support Center insure timely resolution. Prepared maintained documentation pertaining Systems operation user documentation. Identified, researched resolved areas improvement working users, operations development team. Involved various projects Application development events kickoff product going live. EDI COORDINATOR 09/1999 01/2001 Company Name City State Established furthered Trading Partner relationships customers, third party networks business units working implement expand EDI. Identified resolved day-to-day system/interface issues impacted customer satisfaction. Performed EDI Project Management. Identified implemented process improvement efforts within EDI structure customer order management, including system interface process improvements. Provided technical procedure resources developing new EDI transactions, customer reporting performance measurements. Responsible review analysis implementation guides Boston Scientific customers. Prepared documentation support Trading Partner mapping, implementation audit purposes. Responsible research maintenance database structure, common business practices operational procedures identify areas potential EDI system incompatibility. CUSTOMER SERVICE REPRESENTATIVE 11/1998 09/1999 Company Name City State Interfaced customers, company sales staff, via telephone electronic media process customer orders handled variety pre-sales post sales service functions. Responded requests company product information refered sales leads sales staff. Resolved customer problems answered inquiries calling within organization related departments. Responsible setting orders special product lines customers sales groups. Trained coached new hires customer service department CALL RECEIVER/CUSTOMER SERVICE 01/1998 11/1998 Company Name City State Handled emergency road service requests, courteously completely complying AAA's Five Diamond Service Standards. Resolved handled problem calls using AAA's Five Diamond Advanced Plus Service Standards. Assisted members hour trip route requests travel information. Recommended additional AAA products services increased sales southern New England area. Operate computer enter customer inquiries correct data needed using Windows 95. Assist supervisor training new employees customer service department. Education Training Bachelor Science Management Information Systems 2000 Northeastern University City State USA Associate Science Computer Scientific 1998 Quincy College City State