BILINGUAL CLIENT ADVOCATE Professional Summary Organized, hardworking, reliable social worker dedicated providing effective empathetic help. Adept documenting case files assessing clients. Talented setting clients ease handling stressful demands working cases victims abuse. Accustomed working fast-paced environments. Proficient communicating clients professionals including attorneys, Judges, police officers, others. Skilled finding implementing best possible solution. Qualifications Ability work effectively initiative well within team Respectable verbal writing skills report assessment writing Experienced using Microsoft Office, Word, Excel, Outlook. Proficient managing complex case loads More five years providing exceptional customer service Ability comply company policies procedures Skilled individualizing case plans empathize clients Cultural competent professional Experience 02/2016 04/2016 Bilingual Client Advocate Company Name － City State Answer Crisis Hotline, assess caller's needs, determine eligibility shelter admission, makes appropriate referral. Provide arrange emergency transportation incoming clients. Complete intake procedures client, arrange immediate needs family. Manage shelter operations include: enforcing shelter rules, policies procedures, ensuring calm, supportive atmosphere, maintaining security shelter, distributing incoming client mail, supporting client participation group meetings. Conduct daily House Meeting/Chore Assignment, “Orientation” groups new residents, educational/support occur shift. Documents appropriate information client files communication log timely manner. Completes appropriate forms maintained resident files. 05/2014 10/2015 Conservatorship (CVS) Specialist Company Name － City State Responsibilities: Determining child's needs arranging additional testing, evaluations, records, assessments need. Assess families create individualize service plans. Participating court hearings. This includes preparing family hearings, preparing court reports, testifying court child's needs, family's progress, department's efforts achieve permanency child. Documenting casework activity. Monitoring parents, children, important individuals involved case. Follow professionals monitor families progress. Referred parents services random drug testing anger management, counseling, others. Maintaining good working relationships Child Protective Services staff law enforcement officials, judicial officials, legal resources, medical professionals, community resources. Visiting children parents least monthly one hour see needs met. Schedule weekly visits parents children provide transportation. Complete numerous different types forms. Investigate case. Attend actively participate unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, emergency meetings. Request law enforcement, medical, educational reports, run criminal CPS history, report abuse. Utilize State equipment assign laptop, printers, fax machines, more. Conduct home studies Accomplishments: Basic Skills Development CPS Conservatorship certificate Best Title IV-E intern 2014 Successfully, managed approximately 40 cases child abuse Impressed direct supervisor, program director, co-workers, professionals work ethic. Complemented multiple times investigation, empathy, ability form sustain positive relationships challenging clients. Trusted important projects transporting teenagers toddlers states solve issues required tenured worker. 01/2013 12/2013 Sales Assosiate Company Name － City State Salesperson Customer Service Manage fitting rooms Work departmentWork team member Train guide new workers requested manager. Fast paced environment Cashier Leadership opportunities 12/2009 08/2012 Company Name － City State Salesperson Customer service Clean organize store Manager assistant Open close store Cash register responsible cash Train guide new workers Make orders answer telephone Education 2014 Bachelor Social Work Texas Woman's University － City State United States President Child Abuse Prevention Society (2013-2014) Member Phi Alpha, national social work honorary society Selected honorable Dean Chancellors' List Graduated Honors (Magna Cum Laude 3.700 -3.899) Received paid internship Child Protective Services (2014) Languages Bilingual Spanish/English