LIGHTING FIELD ENGINEERING TECHNICIAN Summary Engineering Technician impressive blend technical expertise people skills. Committed providing quality consistent technical support. Highlights Excellent communication techniques AutoCAD expert Microsoft Excel, Project Visio Advanced critical thinking Accomplishments AutoCad Software Utilization Produced drawings maintained, archived retrieved CAD files drawing documents completion multiple commercial projects. Project Management Supervised project production efforts ensure projects completed company standards, time within budget constraints. Experience Lighting Field Engineering Technician 10/2014 01/2016 Company Name City State Supports Tampa Electric Company's lighting system construction maintenance projects. Designs electrically efficient cost effective outdoor lighting systems new existing residential commercial customers. Designs expansion, relocation maintenance existing distribution facilities required serve outdoor lighting system. Serves main point contact customers, governmental agencies, TEC departments contractors. Processes work requests TEC's work management system ("WMS"), determines customer requirements, completes designs distribution map maintenance TEC's geographical interface system ("GIS"), calculates estimates, obtains necessary work permits coordinates activities TEC departments contractors ensure successful scheduling completion projects. Administrative Technical Aide 06/2013 10/2014 Company Name City State Assembles new engineering work packages, consisting applicable work requests, engineering drawings maps, distributes appropriate departments. Processes permit documents needed includes appropriate packages. Maintains central filing system active closed work requests. Serves Records Coordinator assigned Service Area, following schedule records retention purging. In WorkPro, routinely enters layout information indicated TEC's service entrance underground residential distribution (URD) services meters. Using TEC's geographical information system (GIS), draws proposed URD services meters, ensuring correct electrical connectivity owned correctly supporting structures. Process administer Work Request various sources. Assess requirements assign Work Request DDT/FE's, U.G. Coordinators Service Crews. Schedule Service Crew work WorkPro produce Daily Service Route Sheet. Administrative Technical Aide 06/2013 10/2014 Company Name City State Assembles new engineering work packages, consisting applicable work requests, engineering drawings maps, distributes appropriate departments. Processes permit documents needed includes appropriate packages. Maintains central filing system active closed work requests. Serves Records Coordinator assigned Service Area, following schedule records retention purging. In WorkPro, routinely enters layout information indicated TEC's service entrance underground residential distribution (URD) services meters. Using TEC's geographical information system (GIS), draws proposed URD services meters, ensuring correct electrical connectivity owned correctly supporting structures. Process administer Work Request various sources. Assess requirements assign Work Request DDT/FE's, U.G. Coordinators Service Crews. Schedule Service Crew work WorkPro produce Daily Service Route Sheet. Assist Customer Engineering Representative, Distribution Design Technician, Supervisor, Line Supervisor, Ops Engineer, Manager Line Crews resolving customer issues utilizing information, databases systems. Provides back-up Senior Service Area Representative, including kWh billing set-up meter sets Operation's Service Crews CIS Interface, handling Service Area inquiries One Source walk-in customers. Customer Service Professional 08/2012 06/2013 Company Name City State Serve initial point contact external internal customers. Educate customers regarding aspects company services. Responds customers' general billing questions, high bills, emergency situations, credit questions, including accounts receivables collectables inquiries professional manner. Generates service orders turn-ons, turn-offs, transfers, restores, meter sets. Responds gas emergencies serves liaison company, customer emergency agencies. Uses CIS, E-bill, Fetch, Pragma CAD applications daily basis. Business Cooperative Education Student- Customer Care. Business Cooperative Education Student- Customer Care 06/2011 08/2012 Company Name City State Provide assistance back department Senior Admin Specialist various duties including payroll, budgeting, forecasts, ordering supplies material, organizational structure updating helping employees cost center financials. Provide answers updates inquiries sent A-team CI-SF Mailboxes. Answer general questions management team pertaining phone trends activities. Responsible maintaining agent statistics Ybor Call Center performance coaches, 100+ representatives data entry Workforce Management application provide trending information leadership team. Responsible ad hoc requests, compiling reports scheduling forecasting team. Education Bachelors Information Technology June 2017 University South Florida City State GPA: GPA: 3.4 GPA: 3.4 Associates Degree February 2014 Hillsborough Community College City State GPA: GPA: 3.7 GPA: 3.7 Principles Accounting (GPA 3.8) Microsoft Office Certified Associate May 2011 Excel, Power Point, Word Access May 2012 Tampa Bay Technical High School Skills GIS, lighting designs using Visual Professional, Access, Excel, Microsoft Office, Power Point