SENIOR CLIENT ADVOCATE II Accomplishments Earned Workgroup Electronic Data Interchange (WEDI) Award Merit 2 years row educating health care industry electronic claims attachments. Affiliations. Health Level Seven (Standards Developing Organization) knowledge V2 messages, Fast Healthcare Interoperable Resources (FHIR) Meaningful Use electronic health record standard Consolidate Clinical Document Architecture. Summary Motivated Business Analyst technical expertise business acumen necessary translate business requirements objectives scalable, highly resilient successful system solutions. Skills Data analysis Business artifacts documentation Strategic planning Business development Team player Workflow analysis Product launches Brand management MS Project SQL databases Risk mitigation management Data mapping Service-oriented architecture Release planning Collaboration tools Test case scenarios Requirements gathering Gap analysis Experience 12/2002 12/2017 Senior Client Advocate II Company Name － City State SuppCRAIG Gabron CRAIG Gabron orted BlueCross BlueShield South Carolina's TRICARE (Military Health Insurance) line business functioning analyst role. This position required ability work matrix environment across cross-functional teams ability produce results highly dynamic formative environment. Duties responsibilities included: Documented business processes analyzed procedures see would meet changing business needs. Assessed impact current business processes users stakeholders. Conducted interviews key business users collect information business processes user requirements. Identified process inefficiencies gap analysis. Increased annual revenue 5% recommending improvements efficiency routine pricing updates. Performed TRICARE bench marking analysis identified savings opportunities potential product enhancements. Researched resolved issues regarding extracting data clinical EHR HEDIS measure calculation two HEDIS measures, Colorectal Cancer Screening (COL) Controlling Blood Pressure (CBP). Implemented user acceptance testing focus documenting defects executing test cases using HP's Application Lifecycle Management tool. Managed testing cycles, including test plan creation, development SQL scripts co-ordination user acceptance testing. 12/2002 12/2017 Senior Client Advocate II Company Name － City State Managed relationship Health Net, BlueCross Operations BlueCross Information Systems Application areas ten direct reports. Optimized managed research development spending collaboration key business leaders. Trained four new employees accounting principles company procedures. Created periodic reports comparing budgeted costs actual costs. Suggested budgetary changes increase company profits. Provided timely actuals, forecast budget data IT corporate management. Worked management project level ensure expense plans achieved. 03/1992 11/1996 Manager Information Systems City State Managed relationship Cable Wireless Communications London, England installation telecom billing system, leading team 12 analysts programmers analysis, design coding international telecommunications commercial billing software. Gathered detailed use cases requirements regular on-site visits, virtual meetings customer advisory board sessions. Translated business goals, feature concepts customer needs prioritized product requirements use cases. Collaborated sales, marketing support teams launch products time within budget. Coached mentored twelve new staff members, including conducting performance reviews. Led communication stakeholders regarding product goals progress made. Tested implemented new technology-based global projects international telephone billing system. Created innovative intuitive product features packetize billing system. Education Training 1976 Bachelor Science Health Physical Education Computer Science Information Technology Computer Science Slippery Rock University Pennsylvania Northampton Community College － City State Health Physical Education Computer Science Information Technology Magna Cum Laude Computer Science 1980 Computer Science Computer Science Skills billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom