25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK Professional Summary Experienced R25/ 25Live Administrator committed maintaining cutting edge technical skills up-to-date industry knowledge. Skills Excellent communication skills System upgrades Excellent problem-solving abilities Microsoft MSCA/MCSE Certified Excellent problem-solving abilities Excellent diagnostic skills Enterprise technologies Work History 25Live Functional Administrator/Supervisor I.T. Help Desk 10/2007 Current Company Name – City State Communicate identify needs Resource 25 usage staff members within University. Set boundaries Web Viewers Users. Respond space requests. As University's appointed Resource 25 Administrator, information Resource 25 must kept current deleting space/creating new space Run weekly reports giving key information events occurring campus Sports Complex. E-mail members events Committee. Take leadership role Events meeting precedes events meeting. Run weekly reports Sports Complex activities e-mail Village Lisle. Develop, review implement policies procedures Resource 25 space reservation process. Other Functions: Keep current communicate IT need Resource 25 upgrades research identify need efficiencies Resource 25 PeopleSoft interface. Train authorized Benedictine staff members use Resource 25 User level. Maintain/update Resource 25 web site. Assist areas within Office Operations summer/vacation period. Handle/answer inbound requests customers. Answer phones professionally. Answer Service Desk requests tickets timely manner. Use questioning listening skills support effective telephone communication. Support provide superior service customers via various communication media. Resolve customer support related issues provide customer proper resolution, via troubleshooting techniques. Deliver prompt accurate assistance, highest levels quality service professionalism. Research required information using available resources. Transfer requests specific/complex inquiries appropriate department person. Use effective approach handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, unintentional disconnects. Recognize, document alert supervisor trends customer requests. Suggest process improvements department. Retain execute proficient knowledge daily processes procedures. Assist CSR training. Assist fellow CSRs challenging situations. Mentor CSRs. Act go-to point person department. Act Team Lead absence Service Desk Team Lead needed basis. Perform CSR responsibilities based Benedictine University's mission, vision, direction business objectives. Reinforce company department policies, processes, procedures. Assist special projects duties assigned. Ability work successfully part team. Supervisor Public Safety/ Digital Media Tech 09/2003 06/2006 Company Name – City State Make frequent patrols, foot vehicle, designated campus areas watch unusual suspicious activities hazardous situations. Report situations dispatcher and/or supervisor.Respond variety situations incidents; including, limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action complaints/calls assistance received faculty, staff, students, visitors others.Detain offenders taken custody Chicago Police Department scene. Notify Chicago Police incidents viewed public private property area surrounding campus. May required testify court.Respond variety complaints/calls received residents live immediate campus area.Control access unauthorized areas. Question suspicious persons purpose specific location.Screen outsiders visitors campus campus buildings. Check, lock open University buildings classrooms regular classes well room rentals academic buildings. Check office areas suspicious activities. Open offices, upon request occupant, secure offices found open unattended.Write incident reports action taken Public Safety Officer. Notify Chicago Police major incidents/crimes. Oversees use various media equipment, including video, film, photographic audio equipment. May oversee operate highly technical complex equipment, multi-media computer projection equipment. May assist training, scheduling, distributing work staff, members, students, casuals temporary workers. Provides information advice diverse University public technically complex matters. Responds skillfully high volume customer questions complaints. May consult clients planning media production projects events, developing budgets. May responsible quality control aspects media production. May coordinate equipment installation, maintenance repair needs. May troubleshoot perform minor maintenance equipment systems. May make recommendations equipment purchases, system design, facility utilization. Performs related job duties required. Typical Requirements Education: High school graduate equivalent plus technical school (or equivalent), w Legislative Aide 02/1999 08/2003 Company Name – City State Assisted City Chicago Alderman successfully fulfilling public obligations providing support services areas administration, communication, research public relations. Prepared bills, memos, circulars official documents required Wrote press releases speeches behalf Alderman Managed press conferences meetings Maintained digital records legislation filed theoriginal documents future Planned Alderman's schedule organized necessary meetings according priority Coordinated employees departments Made transport arrangements official tours Education Bachelor Arts Social Science 2015 Benedictine University City State Top 15 class Emphasis [Name Emphasis] Emphasis Social Science Top [Number] class Certifications Microsoft Certified Professional (MCP)