RESERVATIONS AGENT/FRONT DESK AGENT/GUEST SERVICES AGENT/PBX OPERATOR Summary Highly motivated effective Sales Representative/Administrative Assistant extensive experience hospitality office settings. Excel organization multi-tasking fast paced, dynamic, fluid environments. Accomplished managing coordinating various tasks schedules. Proven successful designing executing community building fund-raising events activities. Strong team member, capable leading motivating others. Very detail oriented professionl Skills amp; Strengths Executive Administrative Support Fluent English, Farsi, Urdu, Hindi Customer Service Telephone Front Desk Reception Organization Filing, Database Records Management Research Microsoft Office Lightspeed Starguest Experience Reservations agent/front desk agent/guest services agent/pbx operator January 2016 Current Company Name － City State Generate booking requests passenger attraction/transportation bookings Answer screen customer calls Explain sell transfers day tours, including selling services Process payment attraction ticketing Resolve product service problems Data entry inventory accounting Greet guests complete registration process include, limited to, inputting retrieving information computer, confirmation guest information room rate, selection rooms, coding electronic keys, promoting marketing programs, providing welcome packet ensuring guest knows location room and/or bell person accompany him/her Assist guests check-out including, limited to, ensuring rooms services correctly accounted, using point-of-sale system, handling money, processing credit debit cards, accepting recording various forms payment, converting foreign currency, making change processing gift certificates cards Demonstrate thorough knowledge hotel information including, limited to, room categories, room rates, packages, promotions, local area general product knowledge answer guest questions inquiries Use up-selling techniques promote hotel services facilities maximize room occupancy Respond guest inquiries requests resolve issues timely, friendly efficient manner Field guest complaints, conduct research resolve negotiate solutions guest satisfaction Receive, input, retrieve relay messages guests. Answer heavy volume phone calls. Work closely Housekeeping, Engineering Department Assist operations manager sales department adminitrative duties. Customer Service Lead January 2015 January 2016 Company Name － City State Welcome greet customers, modeling positive customer service spirit exhibiting friendly helpful attitude customers associates. Work store management team set expectations achieve service standards front store high quality storefront presentation empowering associates ensure customer satisfaction. Provide leadership Service Associates working registers coordinate register activities. Partner store management interview hire new team members. Contribute maintaining safe secure store environment. Serve Manager Duty providing store leadership closing shift. Sales Representative January 2013 January 2017 Company Name － City State Order, maintain, replenish merchandise apparel eight (8) high-volume Southern California retail stores. Provide customer service, needed, promote product sales communicate effectively clients, sales representatives, CEO. Take warehouse inventory process, label, sort warehouse shipments. Human Resources Assistant January 2012 January 2013 Company Name － City State Provided administrative coordinator services within Human Resources department, well performed administrative tasks accounting engineering departments. Additional responsibilities included answering phones, updating employee information, maintaining ordering company supplies, enter company-wide timesheets, scheduling meetings, coordinating luncheons company-wide events, ensuring seamless employee communication, conducting security screenings site entry, record keeping. Assigned provide administrative coordinator services CBRE, facilities management company Edwards LifeSciences Headquarters. Coordinated accounting department payroll, tracked managed time sheets, billing, invoices, packing slips, utility bills. Communicated vendors month-end aging reports statements. Handled heavy volume calls emails clients regarding facility needs. Created work orders, scheduled events, addressed basic maintenanceneeds supply requests. Communicated facilities engineers, clients, vendors. Created, activated, deactivated facilities access badges, dealt security, parking, Human Resources issues. Human Resources Assistant January 2004 January 2006 Company Name － City State Aided oversight 93 employees 30 attorneys. Handled multifaceted clerical tasks including data entry, records management, billing communications. Supported planning coordination Human Resources (HR) activities; compiled organized personnel records confidential employment records. Assisted administration day-today HR operations, departmental developments, HRIS, employee relations, training development, benefits, compensation, executive administration, recruitment. Education Training Associates Degree Saddleback Community College － City State Legal Administrative Assistant Certificate South Coast College － City State Skills accounting, administrative, Administrative Assistant, Administrative Support, basic, benefits, billing, clerical, closing, credit, clients, customer satisfaction, Customer Service, Data entry, Database, debit, employee relations, Fluent English, facilities management, Farsi, Filing, forms, Hindi, HRIS, Human Resources, Human Resources, HR, inventory, leadership, Legal, marketing, meetings, access, money, Microsoft Office, modeling, payroll, personnel, coding, quality, Reception, record keeping, recording, recruitment, Research, retail, selling, sales, scheduling, store management, Telephone, answering phones, phone, transportation, Urdu