FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced customer service financial aid administration. Superior communication training skills, builds positive relations internal external clients. Versatile problem solver implements plans exceed objectives. Technically proficient Sunguard's Banner Ellucian's Datatel Colleague student information systems well Microsoft business applications: Additional capabilities in: Customer Service Budget Management Business Analysis Problem Resolution Productivity Improvements Process Enhancements Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 Current Company Name － City State Counsels advises students concerning financial aid opportunities, application processes financial management strategies. Educates students identification sources financial aid available, including requirements regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements ensures College compliance state federal agencies maintaining thorough knowledge federal state financial aid, scholarship rules regulations. Determines eligibility awards financial aid applicants utilizing various software packages. This includes processing applications corrections, document tracking, completing verification process, generating tracking award notifications. Develops maintains effective working relationships client/customer order initiate, facilitate, complete work assigned student service program area. Prepares, updates coordinates policies procedures administering Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, childcare assistance fund programs. Performs research, data collection, analysis information, report writing. Utilizes, reconciles, manipulates data different internal external software. Student Services Specialist/Financial Aid Counselor January 2010 January 2012 Company Name － State Counsels prospective enrolled students, parents community members aspects financial aid. Reconciles differences arise awarded student eligible receive state federal student aid. Communicates works employees gain understanding commitment set work standards, processes, procedures. Develops maintains effective working relationships client/customer order initiate, facilitate, complete work assigned student service program area. Performs research, data collection, analysis information, report writing. Utilizes, reconciles, manipulates data different internal external software systems. Selected Accomplishments Achieved Financial Aid Employee Quarter 3rd Quarter 2010 superior performance. January 2007 January 2010 Company Name － City State Special Assets Adjuster 1 Minimizes delinquency rates retail loans successful negotiations problem resolution clients. Improves processes management delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, repossessions. Updates management branch lenders regular reports project progress outcomes. Ensures accurate, up-to-date processing documentation review loan services files. Selected Accomplishments Contributed drop delinquency 9.98% 3.12% 1 year personal achievement productivity-enhancing suggestions, starting past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 December 2008. Selected join workflow analysis team, documenting critical data surrounding daily activity. Education Training Bachelor Science Business Administration Finance Management Information Systems 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association Student Financial Aid Administrators, 2010 Present Member, Southern Association Student Financial Aid Administrators, 2012 Present Member, North Carolina Association Student Financial Aid Administrators, 2010 Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis