PATIENT ADVOCATE Career Overview Skilled medical assistant sound knowledge technical support, medical duties clerical skills. Excellent communication skills along solid customer service knowledge. Core Strengths Active listening skills Energetic work attitude Strong organizational skills Healthcare billing proficiency Clinical training Medical Assisting specialist Computerized charting specialist CPR/BLS certified Medical coding capability Talent obtaining/charting vital signs Patient positioning understanding Qualified specimen collection/processing Microsoft Office Spreadsheet development Insurance processing Patient charting Health insurance processing Insurance eligibility verification Medical billing High customer service standards Conflict resolution proficiency Proficient Microsoft Office Suite Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Excellent quantitative skills Accomplishments Honor Roll recipient OSHA Compliance Properly disposed daily biohazard waste compliance federal local regulations. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Clinical Skills Monitored patient's respiration activity, blood pressure blood glucose levels response medical administration. Work Experience Patient Advocate 09/2014 Company Name － City State Screen patients Determine Eligibility Screen patients Emergency room, throughout hospital, walk-ins Help patients apply Medicaid Coverage Send application supported documents Medicaid office Follow patients Medicaid office Verify Insurance using Health XNet Certify accounts Medicaid portal client could bill Insurance Code account accurately continue following Tech 05/2014 08/2014 Company Name － City State Verified information computer system up-to-date accurate. Developed patient care plans, including assessments, evaluations, nursing diagnoses. Helped physicians examine treat patients assisting instruments, injections suture removal. Ensured HIPAA compliance. Maintained patient privacy confidential patient information. Tested patients' blood glucose levels. Obtained vitals floor 10 patients per shift. Support Center Rep 03/2012 12/2013 Company Name － City State Responsible Answering Phones Scheduling Patients Sending Tech Calls Triage Nurse Auditing Charts Verified information computer system up-to-date accurate. Collected customer feedback made process changes exceed customer satisfaction goals. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Externship Site 02/2012 03/2012 Company Name － City State PSR I Responsible For Registering Patients Answered phones, Scheduled appointments, greeted patients Responsible keeping care treatment rooms, records office patients, instruments etc. Responsible measuring patient vitals temperature, pulse rate, weight, height, blood pressure etc. record information record. Maintained data patients office computer keep records, billing, transactions, books, etc. Responsible sterilizing cleaning instruments preparation treatment rooms patients. Answered phones, schedule appointments, greeted patients, sorted mail, type doctor's letters memos needed. Credit Education Specialist/Customer Service Rep 01/2009 01/2010 Company Name － City State Responsible customer service Credit Education division, duties included answering customer inquiries, problem solving providing detailed information consumer credit. Informed incoming callers services consumer credit. Established great communication skills customers. Cashier/Shift Manager 01/2007 01/2009 Company Name － City State Managed Cashiers ensure order accuracy. Took customer's orders correctly made sure received orders promptly. Managed team ensure orders made correctly timely fashion. Responsible cash drawer balance end cashiers shift. Educational Background Certificate Medical Assistant 2011 PIMA Medical Institute － City State US PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient. G.E.D 2008 Central New Mexico Community College － City State US Central New Mexico Community College G.E.D Albuquerque, NM 2008 Certifications EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant Skills Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments