INFORMATION TECHNOLOGY INSTRUCTOR Summary Seventeen years experience information technology field. Seven years experience curriculum design computer based training development. Group project management experience twelve years. Advanced problem solving skills expertise. Advanced customer service training experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis Highlights Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop Fusion · PHP Database connection · iPhoto · Course Management Software Experience Information Technology Instructor ................................................................................................................... Jan 2012 Current Company Name － City State Manage student learning needs. Create Curriculum IT Program. Manage two part time instructors. Teach three classes twenty-two students class per day. Manage open entry/open exit curriculum training program. Verify training outcome reports maintain COE standards. Data metric analysis student progress throughout course. Answer questions potential students parents. Review update training standards needed. New curriculum development according market requirements Customer service training tailored towards IT students Partner fellow instructors provide cross training student interaction Work student services assure student success Counsel students learning methods methods improvement. Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 Jan 2012 Company Name － City State Manage incoming troubleshooting calls four state agencies. Assisted help desk staff members resolving customer requests first call resolution. Create specify computer standards Utah Dept. Health. Trained fourteen help desk staff members help desk phone client installation usage. Software management Dept. Health. Manage new user creation procedure state departments Health Natural Resources. Created new user training documentation thirty help desk staff members State Utah. Provide remote control support customers throughout state. Customer friendliness reported several occasions management staff, commended ability teach customer utilize technology effectively. Media Designer .................................................................................................................................................. Jan 2009 Jan 2010 Company Name － City State Prepare training curriculum preparedness trainings. Designed eighteen computer based training courses department Health's management staff training one hundred managers providing significant cost savings. Coordinated information technology needs fifty preparedness staff members. Designed cover art multimedia presentations give trainees sessions, prepared one thousand take home packets various trainings. Served technical lead staff member Utah Department Health's training education center. Technical Support Specialist ............................................................................................................................ Jan 2002 Jan 2009 Company Name － City State Provided advanced level technical support department staff computer repair service. Inventory control department health hardware. Created Technology standards division Health systems improvement. Served advisory committee mobile device policy creation. Updated department travel system paper online. Education Masters Education Learning Technology 2012 Doctorate Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning Technology Bachelor Science Information Technology Management Information Technology Management B.S. ......... 2010 Western Governor's University Associate Applied Science Multimedia Technologies Multimedia Technologies A.A.S ......................... 2003 Utah Valley University Skills Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring