SALES Summary Enthusiastic, reliable well­ organized Office Assistant solid background data entry, communication, telephone customer service skills. Ability manage daily office functions strength managing multiple projects simultaneously. Highlights Professional mature attitude appearance Professional phone etiquette Excellent communication skills Effective time management, organization, multi- tasking skills Quick learn Dependable Ability work independently collaboratively Customer service-oriented Detail oriented Ability work pressure meet strict deadlines Multi-line phone proficiency Filing data archiving Data Entry Familiarity Microsoft Office, Word, Excel, PowerPoint, Outlook Quickbooks Work Experience Sales Feb 2008 Jun 2014 Company Name － City State In small, family owned business lot hats worn. And 4 employees run store; store manager, two salespeople jeweler, sales job. I provided courteous prompt service greeting welcoming customers, assisting locating they're looking provided excellent after­sales service sending thank letters, birthday anniversary reminders follow­up calls check see everything going purchases. I keep behind scenes store running smoothly ordering supplies; jewelry boxes, gift bags, watch batteries office shipping supplies. I assisted ordering new merchandise store, picking new styles creating new styles custom jewelry design. I used POS data entry sales, customer contact information, research transaction history entering inventory store data base. I used Outlook email correspondence, Microsoft Word documents, Excel spreadsheet inventory certain items QuickBooks payments. Other office functions included shipping via UPS, FedEx USPS, scanning documents, photo documentation appraisals, making photocopies, sending faxes filing paperwork, invoices vendor files. Create new vendor files purge year end storage safe keeping. I answered multi­line telephone system, took messages, return calls transfer appropriate calls owner. REASON FOR LEAVING Left work stay home baseball mom teenage son. With husband working overseas, M-SAT 9-7pm hours I worked allowing necessary time homework transportation to/from baseball games Sales Asst Manager/ Manager/ Sales Nov 1996 Feb 2008 Company Name － City State Virginia Beach, VA Louisville, KY Waterford, CT Jacksonville, FL 11/1996 02/2008 A Jewelry Sales Associate responsible entertaining customers answering questions respectable manner, giving assistance clients showing merchandise, describing allowing try on. Sales Associates also responsible safekeeping afterwards avoid losses theft. Responsible facilitating customer's payment cash, credit, in­house financing sale made. Responsible visual merchandising, cleaning displays store pleasing display items. Responsible inventory items daily/nightly counts, receiving/inputting new inventory computer put stock. Responsible report suspicious persons activity well missing merchandise. As Assistant Manager, I assisted management employees sales, scheduling along usual sales requirements. Acted manager his/her absence. Trained served peer coach new sales associates Helped customers questions, problems complaints person via telephone. As Store Manager, I responsible run profitable store. My duties train/ manage team, build moral create fun professional working environment. I drive team keep companies expectations. We quotas meet exceed. Time management extreme organization must Managed staff approximately 6 sales associates assistant manager. Counted morning nighttime cash drawers made bank deposits daily. Assigned employees specific duties best meet needs store. Responsible weekly recruiting mall new hires. Review applications weekly, interviewed job candidates made staffing decisions. Trained developed new associates POS system key sales tactics. Required attend monthly Management meetings District Manager go stores sales, employees individual performance percentages staff issues. Responsible perform employee evaluations/reviews promotion/ demotion letting go. Scheduled led weekly store meetings employees. Reordered inventory dropped predetermined levels Conducted store inventories using third party inventory group REGIS store employees Performed inventory reconciliation find missing merchandise errors inventory evaluation report Generated repeat business exceptional customer service trained employees same. REASON FOR LEAVING Left 2003-2006 move overseas duty station Guam. Left good 2/2008 get big, pushy corporate world took job small family owned business better opportunity. Accounts Coordinator Aug 1993 Nov 1994 Company Name － City State Accounting Coordinator's job manage process vendor invoices ensure integrity payments company. Match invoices checks. Coordinate suppliers maintain records payment status Prepare checks pay subs weekly Posted receipts appropriate general ledger accounts. Reconciled discrepancies accounts receivable general ledger account accounts receivable trial balance account. Researched resolved accounts payable discrepancies. Coded entered invoices day in-house accounting software. Reconciled vendor statements handled payment complaints discrepancies. Supervised invoice processing, purchase orders, expense reports, credit memos payment transactions. Communicate effectively manager, supervisor, vendors, suppliers, subs field staff. Managed incoming calls, transferred appropriate departments took messages needed. Managed daily mail, sorted delivered department. REASON FOR LEAVING Left stay home mom birth 3rd child Bank Teller Feb 1991 Aug 1993 Company Name － City State A bank teller one important profiles banking institution, front line executive, often first person approached customers. Multitasking must. Responsibilities include cash/currency handling, check cashing, taking deposits withdrawals, maintained balancing record 100% accuracy rate. All errors found, corrected reconciled end day. Using good communication listening skills provide excellent customer service Rapidly efficiently prepared customer ATM cash change orders counter well busy drive-thru window. Organized, stocked maintained teller window area. Processed quarterly Vault ATM audits zero error rate. Collected member loan payments. Sold cashier's checks, traveler's checks money orders. Answered telephone inquiries banking products including checking, savings, loans lines credit. Maintained friendly professional customer interactions. Maintains records, sales referrals accounts well spotting scams. Also spent time floating teller created diversity confidence traveling different locations different customers, new faces learn work with. REASON FOR LEAVING I recruited, offered accepted better job opportunity Squires Homes Education High School Diploma General/business studies 1985 Miami Coral Park － City State US 1985, Graduated High School Diploma: general/business studies Miami Coral Park Srn High Miami, FL Skills Sales, Telephone, Inventory, Point Of Sale, Credit, Cash, Customer Service, Receptionist, Retail Sales, Answering, Associate, Clients, Exceed, Merchandising, New Hires, New Sales, POS System, Reconciliation, Recruiting, Sales Associate, Sales Associates, Scheduling, Staffing, The Sale, Time Management, Visual Merchandising, Payments, Invoices, All Sales, Correspondence, Data Entry, Documentation, Excel, Filing, Microsoft Word, Ordering, Outlook, Quickbooks, Sales Service, Scanning, Shipping, Word, Audits, Bank Teller, Change Orders, Loans, Multitasking, Accounting, Accounts Payable, Accounts Receivable, Between Accounts, General Ledger, Incoming Calls, Invoice, Purchase Orders, Archiving, Data Archiving, Detail Oriented, Etiquette, Excellent Communication Skills, Excellent Multi-tasker, Microsoft Office, Ms Office, Multi-line, Multi-line Phone, Office Assistant, Phone Etiquette, Power point