SOCIAL MEDIA AGENT Summary College prepared student three years front line customer service experience, excellent communication skills, strong work ethic. Looking opportunities Corporate America develop career professional training, coaching, mentoring opportunities available. Teachable quick learn taking new roles responsibilities flexible schedule. *Detail Deadline Oriented *Critical Thinking *Superior Writing Skills Highlights Microsoft Office Suite *Avaya Phone System *Very accurate rapid keyboarder *Sprout Social Media Management Experience 10/2015 Current Social Media Agent Company Name － City State Trained work directly MetroPCS HQ Build social media posts, advertising promotions across social media platforms Engage customer service via Facebook, Facebook Latino, Twitter Instagram Monitor online public relations continuously send 'Hot Topics' create new content online Sponsorship coordinator Escalate customer concerns directly MetroPCS markets nationwide. 01/2014 01/2015 Customer Appreciation Team Agent Company Name － City State Retention department Metro PCS Cell Phone Company Inbound outbound calls Answered customer service calls, escalated/supervisor calls Floor walker call center environment assist training agents Worked upper management ensure appropriate changes made improve customer satisfaction. Made reasonable procedure exceptions accommodate unusual customer requests. 01/2013 01/2014 Floor Associate Company Name － City State Executed store initiative related sales, service, customer experience. Met exceed assigned customer experience reputation productivity targets. Resolved escalated customer service issues. Responsible display maintenance, shelf maintenance, store housekeeping. 01/2011 01/2012 Front Desk Customer Service Company Name － City State Face-to-face customer service General office duties Inbound outbound calls Customer account relations Customer enrollments sales Accurately efficiently completed sales transactions. Education 2015 Richland College 2014 Winfreee Academy Charter School 2011 Berkner High School Languages Bilingual: Spoken written form English Spanish Skills advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written