BUSINESS DEVELOPMENT REPRESENTATIVE Summary Experienced customer service professional extensive skills growing exceeding sales multi- million dollar business operation food beverage industries, financial services, heath care industries. Adaptable results orientated, focus bottom line results, proven track record achieving exceeding standards performance set sales project. Skilled utilizing technology tool improve organizational efficiency. Highlights Customer Relationship Management Project Management Customer Retention Satisfaction Evaluating Customer Needs Team Builder Training Development Business Development Sales Management Analysis Experience Business Development Representative March 2010 Current Company Name City State Achieved customer service objectives contributing customer service information recommendations strategic plans reviews. Preparing completing action plans customer-service standards. Resolving problems, completing audits, identifying customer service trends determining system improvements. Determined customer service requirements maintaining contact customers, visiting operational environments, conducting surveys, forming focus groups analyzing information. Increased product awareness levels grew profit margins negotiations store managers regional managers implementation in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, monthly promotions. Managed sales team assisted navigating retail accounts align needed resources support ensure specific client and/or customer initiative success. Successfully raised capital assist growth. Licensed Healthcare Representative December 2008 March 2010 Company Name City State Managed high volume call activity healthcare providers Cigna clients. Utilized health insurance expertise advise clients best insurance choice meet needs. Maintained networks/partnerships internal external partners expedite client processing. Effectively assessed patient needs resolved client conflicts. Utilized technology expedite client verification, documentation, service. Outside Sales Manager March 2005 December 2008 Company Name City State Responsible overall development North Miami territory selling occupational physical therapy solutions focus primary care specialists, hospital based physicians. Effectively leveraged resources within fixed budget increase sales add value difficult access, high volume, urban customer base. Managed administrative functions including daily synchronization call activity, expense reporting,performance trend analysis sales tracking. Successfully collaborated territory partners contribute team success. Developed maintained networks/partnerships external community advocacy groups, pharmacies. Manager Trainee May 2004 March 2005 Company Name City State Responsible overseeing day-to-day operations rental location. Increased business forecasting, counter sales rate management order remain competitive marketplace utilizing fleet profitable level. Managed team members job performance including counter sales Responsible team member development. Education MBA Business Administration 2009 University Phoenix City State Business Administration BS Psychology 2002 Florida State University City State Psychology Skills Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend