IT DIRECTOR Accomplishments CXA- 206-1 Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations Lab Introduction SQL Military UA Army, Ukraine Senior Sergeant. Experience IT Director August 2015 Current Company Name － City State Formulate deploy long-term strategic plans acquiring enabling efficient cost effective information processing communication technologies. Manage IT department operational strategic planning, including business requirements, project planning, organizing negotiating allocation resources Operational Management Where necessary, reengineer applications support ensure aligns business processes, tactical planning, strategic vision. Define communicate project milestones, service level agreements, resource allocation executive team, department leads, support staff, end users. Develop review budgets IT department divisions ensure comply stated goals, guidelines, objectives. Review performance IT systems determine operating costs, productivity levels, upgrade requirements. Benchmark, analyze report on, make recommendations improvement IT infrastructure IT systems. Develop bid requirements hardware software upgrades, reviews submitted bids compliance stated requirements, makes appropriate award. Authorize oversee deployment, monitoring, maintenance, development, support hardware software based department needs. Develop business case justifications cost/benefit analyses IT spending initiatives. Direct research potential technology solutions implementations support new initiatives, opportunities, procurement efforts. Oversee provision end user services, including help desk technical support services. Develop implement IT policies procedures, including architecture, security, disaster recovery, standards, purchasing, service provision. Oversee negotiation administration vendor, outsourcer, service agreements. Business Application Specialist August 2013 August 2015 Company Name － City State Support major components distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards techniques used provide security client/server environment Diagram components tier client/server environment Disaster Recovery Create maintain product training documentation Conduct technology application training assessments ensure staff preparation Provide field application support respond technical inquiries, Coordinate Project Team resources timely delivery implementation support tasks Investigate options ways improve products services Lead tech application implementation, development, testing, enhancements Conduct Data Analysis, Mapping, Extraction, Conversion Migration Performance monitoring, analysis bottleneck detection Microsoft SQL Databases. Information Technology Specialist February 2011 August 2013 Company Name － City State Completive experience VMware vSphere environment: Install, Configure, Manage Provide expertise support Citrix Infrastructure, XenApp, Access Gateway NetScaler Perform support administrative tasks pertaining end-user environment Manage backups restores using EMC Avamar Arkeia backup solution Adjust DHCP DNS Internet Protocol settings access network Internet Deploy support Microsoft Exchange 2007/2010, Office365 Administer installation support enterprise hardware, software, applications Maintain network, firewalls, Windows/Linux servers/computer system security ensure optimal performance Train users proper use hardware software Respond resolve technical issues timely matter Administrate maintain Mitel 5000 IP PBX MultiTech FaxFinder faxing system Maintain “how-to” documentation resolving network, phone, mobile issues Oversee multi-function printer/copier configurations network connectivity Utilize Help Desk management tools create resolve end-user support tickets. Information Technology Specialist I October 2010 January 2011 Company Name － City State Information Technology Specialist I Experience imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution desktop level, including installing, configuring upgrading software, systems applications Utilize Microsoft Management Console administrate computers user accounts Define security policies user computers compliance Adhere “best practices" administrating user password controls management Upgrade standalone servers roles domain controllers using Active Directory tools Manage Active Directory based user, security group membership accounts Maintain campus-wide Intranet, LAN, Wi-Fi hardware Organize physical cabling computer server rooms infrastructure Provide policies procedures training information scholars staff Develop, document, maintain hardware inventory processes 2 campuses. Network Assistant February 2010 July 2010 Company Name － City State Work-study Assess network performance Set observe network system recommends, upgrades, improvements Support development technical standards application uses Resolve network problems offer technical assistance users. General Manager July 2004 January 2006 Company Name － City State Trained coordinated 25 office personnel Provided supervision; supported motivated employees Organized maintenance features, inventory control ordered necessary materials Formulated daily sales reports Participated development company advertisement. Education Associate Applied Science Network Administration 2010 Hennepin Technical College － City State Network Administration &ndash Applied Science AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0 Business Management 2006 IT Security Essentials CertificateBuchach University Business Management － City Ukraine Bachelor Science Elementary Teacher 1999 Zaporizhzhya Pedagogical College － City Ukraine Skills Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting, Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic GP, ERP, Crystal, Data Analysis, Databases, Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network, PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure