SALES ASSOCIATE Summary Customer service oriented associate two years' worth experience working public, 1 year's worth money-handling experience. Core competencies include customer rapport, ability maintain positive attitude, subtle persuasiveness relating customer. Passionate self motivated, drive achieve excellence inside well outside workplace. Highlights Exceptional customer service Sales expertise Excellent communication skills Customer rapport development Basic Microsoft Office skills Thrive fast-paced environment Experience 03/2016 Current Sales Associate Company Name － City State Received processed cash credit payments purchases well payments Dillard's credit card. Opened lines credit. Opened closed counter, including counting cash, opening closing cash registers creating staff assignments. Worked team member provide highest level service customers. Made courtesy calls existing customers upcoming event information debuting new merchandise. 11/2015 02/2016 Receptionist Company Name － City State Conduct outgoing phone calls collect members' billing information process payments. Operate Microsoft Lync answer, screen, forward calls, providing information, taking messages, scheduling appointments. Resolve customer complaints redirect appropriate management. 02/2015 11/2015 Service Representative Company Name － City State Compile information new accounts, enter account information computers, file related forms documents. Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls appropriate associates. Understand implement company policies well explain policies customers straight forward professional manner. Operate register process cash/credit transactions; opened closed registers. Collect referrals inform members membership promotions discounts deals. Skills Excellence experience customer service, eager fast learner, honest, advanced problem-solving, exceptional organizational skills Education Associate Arts General Business Mesa Community College － City State General Business Currently attending. 2014 High School Diploma James Madison Preparatory School － City State