AVIATION MAINTAINER Professional Summary 6 years' experience Fast Food Cook/Assistant Manager. 2 years' experience Customer Service Representative Call Center. 1 year 3 months experience Security Guard. Multi-tasking Manager well-known creating positive environments employees thrive succeed. Detailed well-aware direct competitors strategies. Pursuing new management role hard work dedication highly valued. Results-oriented Store Manager focused increasing profits, reducing costs, inventory management transforming customer service standards. Excellent communicator 2 years demanding call center environment Customer Service Representative. Skills Typing Speed 50 Words per Minute QuickBooks Apple Macintosh Computers MS Outlook Photoshop MS PowerPoint MS Excel MS Word Fork lift operation (cherry picker), (Stand forklift). Team leadership Team liaison Conflict resolution Data management Process implementation Self-motivated Risk management processes analysis Staff development Timeline management Customer relations Deadline-oriented Staff training/development Efficient multi-tasker Customer service-oriented Goal attainment Relationship building Coaching mentoring Customer service Effective leader Employee scheduling Work History Company Name Aviation Maintainer City State August 2017 April 2018 BCT certified. trained leader specialist field aviation maintaining. leadings squads groups 10-20. time management. accountability records, protection. Reduced overhead taking responsibility creative administrative projects. Monitored screened visitors verify accessibility inter-office personnel. Answered managed incoming outgoing calls recording accurate messages. Company Name Warehouse-Selector City State April 2016 August 2017 Forklift (stand-up) cherry picker operator. Analyzed departmental documents appropriate distribution filing. Achieved [revenue departmental objective] [actions taken] Picked incoming stock delivered materials designated locations. Picked products specific routes according pick sheets. Estimated weights, heights centers balance make precise placements. Divided cargo received account Number intended location. Maintained accurate stock records schedules. Company Name Security Guard City State August 2015 April 2016 Foot patrol/ Grounds access guard. Control protect personnel flow grounds residents report hourly activity. patrol every hour hour 15 30 minute increments. Responded calls routine emergency situations. Collected organized surveillance data information protect client possessions workspaces. Detected apprehended unauthorized personnel. Directed guests around building answered questions regarding accessibility. Monitored building access identified officials employees authorizing entrance. Prevented crimes immediately reporting unusual, unauthorized illegal activity premises. Delivered accurate verbal written reports company personnel. Noted followed unusual behavior. Company Name Door attendant City State February 2015 August 2015 Accept donations assist brining donations assist moving items customers vehicles. Shared best practices sales customer service team members help improve store's efficiency. Asked open-ended questions assess customer needs. Answered product questions up-to-date knowledge sales store promotions. Built long-term customer relationships advised customers purchases promotions. Welcomed customers store helped locate items. Determined customer needs asking relevant questions listening actively responses. Recommended alternative items product stock. Greeted customers timely fashion, quickly determining needs. Cleaned organized store, including checkout desk displays. Company Name Security Guard City State March 2014 February 2015 Corporate access control guard. Control access area required. Utilize software security via GE Security systems (camera system), Otis (elevator monitoring control system). Report daily logs Incident Reports. Patrol three times every shift check issues may occur. Responded quickly effectively security violations duress alarms. Investigated security safety violations. Responded calls routine emergency situations. Enforced General Services Administration (GSA) policies anticipating potential security breaches. Maintained accurate detailed logs events occurred shift. Unlocked rooms suites authorized contractors. Monitored building access identified officials employees authorizing entrance. Prevented crimes immediately reporting unusual, unauthorized illegal activity premises. Company Name Customer Service Representative City State April 2011 March 2013 Interacted customers provide information response inquiries products services handle resolve complaints. Took inbound calls Comcast. Updated customers' information database. Helped drive sales goals achieve monthly quotas. Created maintained organized database develop promotional sales. Directed calls appropriate individuals departments. Politely assisted customers person via telephone. Recommended, selected helped locate obtain out-of-stock product based customer requests. Provided elevated customer experience generate loyal clientèle. Asked open-ended questions assess customer needs. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Learned, referenced applied product knowledge information. Developed reputation efficient service provider high levels accuracy. Recommended alternative items product stock. Served main liaison customers, management sales team. Built long-term customer relationships advised customers purchases promotions. Company Name Computer Technician City State January 2010 June 2010 Built repaired computers consisting internal external repairs. Repaired printers needed. Rebuilt shareware computers damage used refurbishing hardware computers unreliable. Provided documentation start-up, shut first level troubleshooting processes help desk staff. Implemented company policies, technical procedures standards preserving integrity security data, reports access. Collaborated clients concept final delivery product service. Designed Sharepoint masterpage page layouts, serving company's main Sharepoint support technical complications. Proposed technical feasibility solutions new functional designs suggested options performance improvement technical objects. Monitored network performance provided network performance statistical reports real-time historical measurements. Company Name Shift Manager City State May 2004 June 2009 Managed shift ten twenty-five staff. Opened closed restaurant. Cooked, served customers, cleaned restaurant stocked needed supplies. Completed schedules reviewed staff. Adhered company standards compliance requirements operations cleanliness areas. Managed schedules, accepted time requests found coverage shifts short. Tracked receipts, employee hours inventory movements. Trained mentored new employees maximize team performance. Kept employees operating productively working task meet business customer needs. Completed point sale opening closing procedures, including counting contents cash register. Described product customers accurately explained details care merchandise. Shared best practices sales customer service team members help improve store's efficiency. Assisted customers food selection, inquiries order customization requests. Resolved customer complaints professional manner prioritizing customer satisfaction. Recommended, selected helped locate obtain out-of-stock product based customer requests. Supervised directed merchandise shipment processing. Actively pursued personal learning development opportunities. Alerted customers upcoming sales events promotions. Conducted weekly walk-throughs manager discuss interior visual displays, including store window presentation. Built long-term customer relationships advised customers purchases promotions. Processed cash credit payments rapidly accurately. Participated physical inventory counts every Opening Closing store. Personal Information Driver's License Class C Standard Driver's License Education High School Diploma West Orange Stark City State 2007 GED West Orange-Stark High School City State 2007 Skills Photoshop, Apple, cherry picker, hardware, database, forklift, Fork lift, Macintosh Computers, access, MS Excel, MS Outlook, MS PowerPoint, MS Word, personnel, camera, printers, QuickBooks, repairs, time management, Typing Speed Additional Information Driver's License Class C Standard Driver's License