MANAGEMENT CONSULTANT Summary Human capital manager operations strategist works cross-functional teams translate organizational values objectives actions drive impacts local cross-cultural contexts. Highlights Training development Personnel records maintenance New hire orientation Exceptional interpersonal skills Innovative Cross-Cultural Mediation expertise Consensus building techniques Process improvement strategies Multi-site operations Systems implementation Flexible Self-motivated Market research analysis Customer-oriented Strategic thinker Schedule management Problem resolution Deadline-oriented Interviewing expertise Performance management strategies Manager coaching training Event management Strategic planning Global strategic sourcProject management Leadership/communication skills Product development Business operations organization ing NegotiationsProcedure development Analytical Team building Cost reduction containment Staff motivation Group behavior dynamics Outreach programming specialist Exceptional problem solver Articulate well-spoken Time management Meticulous attention detail Works well pressure Accomplishments Process Improvement Oversaw implementation new phone system resulted cost-effective service. Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Project Management: Initiated [project] resulted [positive outcome]. Human Resources: Spearheaded new [program] program increased retention. Operations Management: Managed [operation]. Handled functions related [program]. Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Spearheaded employee engagement program, resulting ]% decrease annual employee turnover.Streamlined branch operations, resulting ]% reduction operating budget.Boosted customer satisfaction ratings ]% months. Experience Management Consultant 06/2014 09/2014 Company Name City State Developed growth plans identifying key clients, key targets priority service lines.Generated business development awareness implementing in-depth sales marketing training programs.Identified key growth opportunities business ].Offered feedback executive-level management effectiveness strategies, selling programs initiatives.Directed strategic initiatives achieve [organizational objective].Developed organizational change management strategies. Identified process boundaries determined opportunities automate processes functions.Boosted company efficiency customer satisfaction streamlining processes deemed inefficient.Conducted activity-based analysis business processes made recommendations based findings.Documented process flows developed requirements functional improvements enhancements.Tracked, analyzed interpreted trends data.Developed metrics used determine inefficiencies areas improvement.Developed organizational change management strategies. Engagement Operations Coordinator 05/2014 Current Company Name City State Directly managed multi-million co-operative budgets supporting global GTM strategy.Identified strategic partnerships gathered market information gain competitive advantage.Generated $2 million per year revenues resulting large-scale direct marketing campaign.Managed projects served primary liaison client multiple internal groups ensure clarity goals quality adherence deadlines.Identified "bottlenecks" implemented new improved processes policies.Led cross-functional teams analyze understand operational impacts opportunities technology changes.Developed metrics used determine inefficiencies areas improvement.Tracked, analyzed interpreted trends data.Documented process flows developed requirements functional improvements enhancements.Conducted activity-based analysis business processes made recommendations based findings.Boosted company efficiency customer satisfaction streamlining processes deemed inefficient.Elicited stakeholder feedback input interviews surveys.Defined scope goal new projects, including ].Coordinated department functions team employees.Maintained detailed administrative procedural processes improve accuracy efficiency.Accountable [business area] including overall customer satisfaction.Managed team [number] professionals.Spearheaded cross-functional initiative achieve [objective].Strengthened company's business leading implementation [project].Created organizational flow charts career path reports evaluate employee compensation information.Designed employee performance evaluation process merit program.Created implemented exit interview program process.Created modified job descriptions within departments.Worked senior-level management create fair consistent HR policies procedures.Monitored project budgets ].Monitored project schedules projects time.Developed shared best practices across company, including ].Oversaw development launch ].Identified inefficiencies made recommendations process improvements.Optimized overall customer experience ]. President Current Company Name City State Accountable [business area] including overall customer satisfaction.Captured 55%+ market share new product quickly brought market.Managed team [number] professionals.Spearheaded cross-functional initiative achieve [objective].Strengthened company's business leading implementation [project].Built innovative production processes scratch cutting-edge product.Formulated comprehensive business plan complete clear actionable sales goals targets.Hired trained new employees, increased size staff ]%.Tracked evaluated staff performance, handled promotions terminations.Analyzed client requirements, created business plan drove strategy development.Identified key growth opportunities business ].Managed day-to-day tactical long-term strategic activities within business.Presented company goals objectives new principals.Established knowledge-sharing processes associates throughout organization.Coached mentored staff members offering constructive feedback taking interest long-term career growth. Resident Advisor 03/2011 05/2012 Company Name City State Facilitated weekly discussion group relationship issues men women.Pursued ongoing education training opportunities develop professional skills.Cultivated positive relationships mental health professionals, programs associations.Planned ran ], outreach event targeted ].Communicated local agencies, schools, churches, courts employers regarding client involvement attendance programs. Education Bachelor Arts Psychology 2014 Biola University City State United States America Minor International Development Coursework Business Management Affiliations Gates Millennium Scholarship Alumni Network Biola Provost Advisory Committee