SOUS CHEF Summary To bring positive attitude, strong work ethic strong team attitude new career opportunity. Highlights Adaptive team player Customer service expert Strong organizational skills Deadline-driven Focused driven Positive attitude Accomplishments Supported kitchen operations chef absent. Assisted maintaining preparation service areas sanitary condition. Received 4“exceeds expectations” ratings performance reviews. Recognized peers management going beyond normal job functions. Work Experience Sous Chef March 2013 Current Company Name － City State Assisted co-workers. Checked quantity quality received products Cleaned prepared various foods cooking serving Trained staff of14emp correct facility procedures, safety codes, proper recipes plating techniques. Frequently switched positions Cold Food prep, Soup Station Chef Relief Chef mid shift support changing needs large industrial kitchen. Instructed cooks workers preparation, cooking, garnishing, presentation food Planned prepared food parties, holiday meals, luncheons, special functions, social events Prepared variety foods according customers' orders supervisors' instructions Prepared dishes following recipe verbal instructions Stocked rotated products, stocked supplies, paper goods timely basis Stocked supplies serving stations, cupboards, refrigerators, salad bars Supervised coordinated activities cooks workers engaged food preparation Used food handling standards Weighed, measured, mixed ingredients according recipes using various kitchen utensils equipment Cleaned, cut, cooked meat, fish, poultry Complied scheduled kitchen sanitation ensured standards practices met Cooked food properly timely fashion, using safety precautions Oversaw kitchen employee operations ensure production levels service standards maintained Packaged take-out foods served food customers General Manager March 2009 February 2013 Company Name － City State Accepted payment customers made change necessary.Assisted co-workers. Checked quantity quality received products Cleaned spilled food, drink broken dishes, removed empty bottles trash Managed morning rush [Number] customers daily efficient, levelheaded customer service. Adhered recipe presentation standards specialty coffee drinks. Managed 14 team members, including scheduling, training conflict resolution. Updated menu daily offerings specials, using personalized artistic touches. Correctly followed health, safety sanitation guidelines. Greeted connected every customer, recommending drinks pastries.Maintained highest standards conduct service. Maintained calm demeanor high-volume periods special events. Customer service/call center March 2008 February 2009 Company Name － City State I provided members medical providers outstanding customer service simple complex medical dental issues. Provided member benefits medical dental providers according coverage purchased member. Helped members understand explanation medical dental benefits. Arraigned managed care complex medical cases. I knowledgeable insurance coding terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, 1500 forms. I properly documented member provider call complex mainframe. Maintained good phone standards established department head performed duties assigned. Customer Service Rep May 2007 March 2008 Company Name － City State I answered inbound donor telephone calls, placed outbound donor telephone calls schedule donors, discussed various issues related making appointments donors, maintained customers account using complex mainframe computer system, duties assigned. Cook/Baker September 1999 May 2007 Company Name － City State I performed daily food preparation adhering strict food safety standards. Keeping records updated HACCP Program, operated cash register system, adhered strict cleanliness standards keeping work area well organized. Helped load unload food delivery trucks. I completed food preparation tasks strict time schedule. I adhered high cleaning sanitation standards food utensils. Made calculations food needs based past current demands. I preplanned prepared work next day's menu. I worked overtime weekend functions requested. I assisted Director Head Cook daily tasks. Dog Grooming Assistant April 1993 December 2000 Company Name － City State Swing/Assistant Manager March 1993 September 1999 Company Name － City State My responsibilities included managing profitable shift without supervision, managing people, product equipment. Accepted payment customers made change necessary.Assisted co-workers.Checked quantity quality received products Cleaned prepared various foods cooking serving Greeted customers restaurant drive-thru, took rang orders, handled payment thanked customers Kept drink stations clean ready service Performed serving, cleaning, stocking duties establishments Portioned wrapped food Education General Equivalency Diploma (GED) Spring 1989 Des Moines Community College － City State Serve Food Safe Certification August 2000 Urbandale Community Schools － City State Dean Vaughn Medical Terminology Principal Financial Group Skills benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized