PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR Education Training University Phoenix 2013 Master Business Administration Buisniess City State US GPA: GPA: 3.87/4.00 GPA: 3.87/4.00 University Phoenix 2011 Bachelor Science Human Service Management City State US GPA: 3.96/4.00 University Phoenix 2009 Associate Arts Health Administration City State US GPA: GPA: 3.97/4.0 GPA: 3.97/4.0 Professional Experience Company Name September 2015 PH Inpatient/Financial Advocate Supervisor City State Transition PH Inpatient/Financial Advocate Supervisor Meet weekly report High Dollar Inpatient accounts, Financial Advocate roles helping self-pay patients Interim supervisor additional outpatient department located Downtown PH Work Rapid Improvement team reduce denials within CDS Meet cashiers CDS create consistent reporting collections supervisors, employees graphs notification high collectors Help creation 2016 Financial Application Policy PHS compliant 2016 501R rules Create presentation Financial Assistance Policy CDS Establish role Financial Advocates help NICU babies information Social Security disability needed Establish new role Financial Advocates identify help underinsured financial assistance Work Patient Advocates help patients questions regarding insurance, inability pay Work Care Coordination help patients obtain financial means receive appropriate level care needed Company Name November 2015 September 2015 PH Patient Service Representative Supervisor City State Transition Downtown PH PSR supervisor Implement monthly meetings bring unity PSR department Orchestrate change departmental culture create awareness hospital areas, build teamwork Attend high dollar meetings create weekly strategies Inpatient collections Establish collection goals increase monthly collections Implement cross training employees multiple areas Author Time Attendance policy CDS Patient Access Department Build props Patient Access events Company Name January 2014 November 2015 RMC Supervisor City State Transition supervisor Patient Access departments Rio Rancho First supervisor successfully lead departments Rust including Southern, High Resort Establish expectation cross-training current new employees Rio Rancho, eventually areas within CDS Improve employee retention Patient Access Rio Rancho Improve employee satisfaction scores Patient Access Rio Rancho Establish collection feedback RMC cashier Rio Rancho employees EPIC stabilization within ADT department Implement EMPI/Bed Management CDS ER Volunteer help lead fund raising several charity programs campaigns Rio Rancho Company Name June 2012 January 2014 RMC ER Supervisor City State PHS Supervisor training completed Ensure ER coverage staffing levels appropriate 24/7 coverage Implement on-call process employees Partake RMC process improvement employee hiring retention Greatly improve employee relations satisfaction ER Monitor improve ER collections In charge Patient Access week CDS 2013 Train employees prepare successful go-live EPIC Assist charity food drives help families community Company Name November 2008 June 2012 Registrar III City State Work registrar following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain Spine, Physical Therapy, Infusion, Patient Service Representative Assist hiring selecting applicants open positions Train new hires Participate process improvements ER Act interim supervisor manger leave Manage ER schedule Create pricing charts CPT codes Radiology registration Help collection strategies increase upfront ER collections Company Name October 2005 November 2008 Registrar City State Work registrar following departments: Outpatient, ER, Day Surgery, GI Lab Register patients MPAC hospital services Verify patient eligibility via POL, third party applications Explain benefits collect patients Company Name May 1997 October 2005 Repair Technician City State Manage warehouse coverage needed Conduct one-on-one team training certifications Act liaison new hires including HR functions Work computer based inventory system Create workable service departments train new service techs Cort stores several states including: El Paso, Denver, Salt Lake City, San Diego, Phoenix Successfully created marketing project sell repair touch-up supplies store's name address. Company Name June 1992 May 1997 Service Department Manager City State Manager service related aspects including repairs, ordering, scheduling. Provide excellent customer service selling furniture related issues. Meet furniture representative explore potential manufacturing issues viable solutions. Coordinate warehouse strategies distribution manager. Volunteer Experience Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written