SOFTWARE ENGINEER Summary Accomplished development professional ten years experience integrating IT Operations processes sustainable customized applications promote team performance efficiency gains. An apt student programming markup languages matching multiple technologies together best enhance complement IT Service Management Project Management best practices deliver consistent, quality solutions fast-paced, evolving environment technology. Highlights Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript Frameworks: AngularJS, Bootstrap Certifications: ITIL Foundation, Service-Now Application Developer Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker Accomplishments Launched Incident Management, Problem Management Change Management tied centralized Configuration Management Database, leveraging Service-Now Web Services integrations synchronize orchestrate information across multiple tools (e.g. Confluence proprietary, custom .NET application) Leveraged Web Services implement dashboard framework data mashups compares ITSM metrics business key performance indicators (KPIs) several tools, Service-Now, Omniture, Gomez, internal data warehouse, inform incident root cause Successfully integrated IT Procurement workflows Service-Now Service Catalog module including integration points Excel reports, data exports Oracle Ebiz, complex approval email notifications workflows Coded implemented custom interim Web-based CRM tool share track customer information trouble tickets researching reviewing full-featured third-party CRM rivals Experience Software Engineer September 2012 Current Company Name － City State Digital Media Solutions (VDMS) branch Verizon concentrating new products primarily focused Internet video lifecycle content perparation display current emerging platforms. It acquired Edgecast Networks, content delivery network, 2014. Customize Service-Now platform using server-side client-side JavaScript complement release Incident, Problem, Change management processes policies Utilize Jelly scripting, AngularJS Bootstrap framework produce automated management reports custom UI navigational features. Architect Configuration Management Database (CMDB) complement Service Operations processes, identifying known errors driving Incident resolution times. Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, Git synchronize data development operations, utilizing native configurations extended capabilities via web services. Technical Project Manager January 2010 September 2012 Company Name － City State Edmunds.com premier online resource automotive information consumers, leveraging cutting-edge technology tools deliver just-in-time, relevant content car shoppers enthusiasts. Lead team building Continuous Integration Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, Selenium build, deploy, test automated fashion. Apply best practices Agile SCRUM software development, lean manufacturing concepts, lean startup principles IT Operations group ensure support maintenance projects completed consistent predictable manner. Foster DevOps community within organization creating promoting framework encourages early frequent communication development operations launching services, resource provisioning service architecture Service Level Agreement (SLA) definitions Automation Integration Engineer January 2008 January 2010 Company Name － City State Extend capabilities Service-Now application, including development implementation Service Catalog module Service-Now, adding corporate training calendar tracking module, improving Service Support workflows business rules. Develop maintain data visualization (LAMP) application inform management decisions technical decisions event correlation multiple tools, Service-Now, Gomez, Omniture. Reports Engineer January 2005 January 2008 Company Name － City State Program reports Request Tracker application later Service-Now, including automated data imports applications Excel, Confluence MySQL databases. Client Manager January 2003 January 2005 Company Name － City State IVT provider enterprise-scale software rich media applications, including live webcasting corporate communications on-demand streaming video learning tools Fortune 500 companies. Assess client business objectives recommend suitable solutions within allotted budget time considerations, leveraging power video synchronized animations, slides, text transcripts interactive chat polling components ideal level. Supervise engage development, execution, testing client projects ensure time delivery within client's demands constraints. Manage client requests enhancement (RFEs) products generate functional specifications based requirements, analysis system design. Senior Production Associate August 2000 January 2003 Company Name － City State Employ programming knowledge (JavaScript, XML, XSL) extend power IVT's proprietary software solution meet client business objectives needs. Responsible development, testing deployment custom CRM web application track client history, sales development, trouble tickets. Assist production staff generating client assets optimizing assets web delivery. Design develop webcast interfaces consistent client color palettes. Graphics Production Intern December 1999 April 2000 Company Name － City State The online division major motion picture production house, Centropolis Interactive developed loyal following online magazines aimed science fiction independent movie enthusiasts. Develop implement procedures automated bulk image processing optimization, including batch functions Photoshop image watermarking high-traffic, content rich websites. Market Research Intern May 1999 September 1999 Company Name － City State A leading firm real estate services, since acquired Fidelity National Financial become nation's largest title insurance company. Utilized Visual Basic Applications create sophisticated macros, formatting sorting raw data several different sources streamline leads research practices. Education B.A. Economics, American Literature 2000 University California － City State US B.A., Economics, Minor: American Literature, 2000 University California, Los Angeles (UCLA) GPA: 3.5 Skills Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt