DIRECT CLIENT COORDINATOR- COUNSELOR/ VICTIM ADVOCATE Professional Experience 09/2014 Current Direct Client Coordinator- Counselor/ Victim Advocate Company Name － City State Conducts individual counseling sessions clients address social, emotional, interpersonal deficits related sexual trauma abuse. Facilitates psychoeducational support groups consisting 6 10 clients focusing coping skills, emotional regulation, sexual abuse recovery. Interacts agency clinicians external resources school community personnel. Charts records confidential information client files. Effectively manages time caseloads based agency needs (counseling, court advocacy, groups, community education, etc.) Quickly responds crisis situations severe mental health behavioral issues arose. Conducts outreach, advocacy rehabilitative services regular cases crisis intervention. Collaborates programs community agencies enhance treatment processes clients. Properly trained supervised crisis- line volunteers.Strengthened agency rapport law enforcement officers, court officials community service agencies. 08/2012 03/2014 Sales Lead Company Name Oversee operations sales floor directing employees. Resolve customer complaints regarding sales service. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Credit Coach"- responsible tracking number store credit cards opened month, holding employee training meetings encourage sales. Recommend, select, help locate obtain merchandise based customer needs desires. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Watch recognize security risks thefts, know prevent handle situations. 07/2010 08/2013 District Manager, Salon Manager, Marketing Manager Company Name － City State Manage staff multiple tanning salons Salt Lake Valley, preparing work schedules assigning specific duties. Determine staffing requirements, interview, hire train new employees, oversee personnel processes. Review financial statements, sales activity reports, performance data measure productivity goal achievement determine areas needing cost reduction program improvement. Develop implement product-marketing strategies, including advertising campaigns sales promotions. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. 11/2012 08/2013 Salon Sales Service Representative Identify prospective customers using business directories, following leads existing clients, attending trade shows conferences. Assist new salon owners aspects business, including product equipment purchase, software requirements, licensing requirements, marketing strategies, more. Estimate quote prices tanning beds, tanning bulbs, service maintenance, credit terms, warranties, delivery dates. Arrange direct delivery installation products tanning equipment. Consult clients sales tanning bed installs resolve problems provide ongoing support. Education Training 2017 Master Arts Psychology, MFT PCC Dual Emphasis Brandman University － City State USA Currently maintaining 4.0 GPA 2013 Bachelor Science Psychology University Utah － City State USA Centennial Scholarship Recipient 3.47 Personal Information Volunteer time Joaquin, 6 year old boy Autism spectrum home- based treatment program called Son- Rise program. *Work various goals play sessions as; eye contact, social referencing, interpersonal skills gestures. *Build upon relational aspects therapy, recognize small changes social behaviors. *Participate dialogue session program director continue learning techniques review goals. Interests Son-Rise Home Volunteer, September 2013 March 2014 Skills advertising, cash registers, Coach, conferences, cost reduction, Credit, Resolve customer complaints, clients, delivery, directing, employee training, financial statements, inventory, law enforcement, marketing strategies, meetings, money, personnel, policies, processes, product-marketing, reporting, sales, staffing, trade shows, trauma Additional Information AUTISM TREATMENT CENTERS OF AMERICA Son-Rise Home Volunteer, September 2013 March 2014 Volunteer time Joaquin, 6 year old boy Autism spectrum home- based treatment program called Son- Rise program. Work various goals play sessions as; eye contact, social referencing, interpersonal skills gestures. Build upon relational aspects therapy, recognize small changes social behaviors. Participate dialogue session program director continue learning techniques review goals.