PROGRAM ASSISTANT Professional Summary Program Assistant supervising experience exceptional people skills. Versed Daxko Operations, membership, childcare. Desires challenging role Membership Coordinator. Experience Program Assistant 07/2013 Current Company Name － City State Billing/Finance, include: Purchase Orders, Childcare billing, refunds credits different programs. Well versed Daxko Operations. Assist training, supervising member services associates. Assisted Program Director payroll interviews multiple programs. Run weekly program rosters reports. Input member information sell different programs. File away CC statements members information various programs. Review approve financial assistance Email mail member invoices. Answer incoming calls emails members accounts programs. Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines. Ordered distributed office supplies adhering fixed office budget. Managed office supplies, vendors, organization upkeep. Answered managed incoming outgoing calls recording accurate messages. Opened properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors interview candidates. Helped distribute employee notices mail around office. Maintained clean reception area, including lounge associated areas. Screened visitors directed correct employee office. Front Desk/Customer Service 11/2006 12/2010 Company Name － City State member services including limited access health fitness center, sales membership data entry. Ensure services provided quality manner times. Provide accurate information activities programs members participants. Responsible ensuring prompt courteous service delivered members/participants. Controls access health fitness facility. Knowledge program areas members participants well ability refer patrons correct staff member needed. Ensures accounting related procedures followed cash reporting merchandise sales. Data entry service desk staff close deposits. Attend/participate required monthly staff meetings. Takes payments programs memberships. Responsible weekly monthly reports. Handle many tasks one time lots pressure. Answer multi-line phones, takes messages email hand written. Make copies also send faxes. Maintained clean reception area, including lounge associated areas. Helped distribute employee notices mail around office. Greeted numerous visitors, including VIPs, vendors interview candidates. Answered managed incoming outgoing calls recording accurate messages. Directed guests routed deliveries courier services. Managed office supplies, vendors, organization upkeep. Mortgage Document Clerk 03/2002 01/2003 Company Name － City State Retrieving Certifying Ginnie Mae, Fannie Mae, Freddie Mac, FHLB loans. Create loan folders dividers. Audit new loans loan schedule. Input loans Trust System FiTech/Empower. Create new loan lists Excel. Update old loan lists weekly Excel. Answer handle incoming calls pertaining loan lists. Finalize Ginnie Mae, Fannie Mae, Freddie Mac, FHLB loans. Make copies employees. Logging documents log sheet system. Input documents Empower FiTech. Sort File away documents. Janitor/Clerk 11/1996 02/2001 Company Name － City State Employee month September 1997. Recovered organized clothing records. Supervised housekeeping kept track inventory supplies individual rooms. Education High School Diploma 1996 IOWA PARK HIGH SCHOOL － City State Certifications First Aid-October 2013 (American Safety Health Institute) CPR AED Certification-October 2013 (American Safety Health Institute) Emergency Oxygen Certification-October 2013 (American Safety Health Institute) Skills Excellent communication skills Professional phone etiquette Customer service-oriented Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher AS400 Daxko Operations