INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing Maintaining MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 william.cook2@conus.army.mil Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems 8 9 9/2/2015 7:58 AM USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT leonard.flemons@dcma.mil Work Experience Company Name May 2012 Current Information Technology Specialist City State Indicates professional reference. October 2009 May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This federal job Served systems administrator First Army Division West Command Staff. Administered 800 NIPR workstations, 300 SIPR workstations 100 ARNET workstations. This includes hardware, software, Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, installation integration systems fixes workarounds, updates, enhancements, including performance, capacity, availability, serviceability, recoverability. Maintained systems configuration well resolving IT equipment/software interfaces interoperability problems. Performed customer service help desk/IT support operations technical assistance First Army Division West command staff. Diagnosed resolved problems response customer trouble tickets. Recieved, responded provides resolutions variety help desk calls/tickets. A thorough understanding ability manipulate, features Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver Microsoft Management Console registry settings. Ensured availability telephones, emails, Local Area Network (LAN). Exceled troubleshooting software hardware issues microcomputers peripheral devices. This includes scanners, digital senders, printers, video telecommunication's equipment. Maintained MS active directory user accounts Microsoft exchange Outlook accounts. Participated planning execution unit systems testing, installing applications images remotely, providing technical support execution problems, troubleshooting applications packages, modifying applications necessary. Reconfigured file structures; used knowledge Windows XP, Vista Win 7 operating systems, include Microsoft Management Console (MMC) ensuring systems configured according policy. Frequently trained IMOs Desktop Management functions enhance. 4 9 9/2/2015 7:58 AM. USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge Army NEC policies, thus affording ability accomplish duties effectively. Executed variety database utility functions. Updated user manuals, authentication procedures, systems administrator functions, related IT security features. In accomplishing assignments, ensures rigorous application information security/information assurance policies, principles, practices. Developed IA reporting requirements submission higher-level management, required Maintained continuing awareness technical changes areas equipment technology software development. Managed Unit's Active Directory Share Server 600 Gb share space. Served Active Directory (AD) Manager System Administrator multiple servers complex networked environment. Maintained Microsoft Exchange primary backup servers provide email full backup disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay contact Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 September 2009 IT Network System Administrator II City State 65,000.00 USD Per Year Hours per week: 40 Served part units S-6 Brigade level office duties Network Computer Systems Administrator. Directly responsible design, install, support organizations computer systems well local-area networks (LAN), wide-area networks (WAN), network segments, internet intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers printers. Developed system usage policies server administration procedures. 5 9 9/2/2015 7:58 AM USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, deployed group policy objects (GPO) within AD. Responded system failures determining cause taking corrective action address issue. Maintained systems tables, directories, security files, indices.- Developed modifies databases. Performed database queries file transfers using SQL. Installed new software releases, system upgrades, evaluates installs patches resolves software related problems. Established maintain user group accounts permissions. Develops tests system disaster recovery plans. Troubleshot wide variety user difficulties desktop computer hardware, software, peripherals, network/ telecommunication lines. Coordinated installation NEC establish domain mail accounts. Participated design, development, modification logistics automated systems. Daily duties also include responsible maintaining network efficiency; monitors adjusts performance existing networks continually survey current computer site determine future network needs. Performs customer service help desk/IT support operations technical assistance 800 users. As required, plans, coordinates, implements organizations information security. In addition, conducted customer support studies recommended necessary IT action pertinent aspects customer support. Maintained systems configuration well resolving IT equipment/software interfaces interoperability problems. Help desk/IT support duties. Participated planning execution unit systems testing, installing applications images remotely, providing technical support execution problems, troubleshooting applications packages. Used IT knowledge, skills, abilities quickly effectively troubleshoot access permissions computers. Managed video teleconference (VTC) suite unclassified classified 6 9 9/2/2015 7:58 AM USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed established policies accounts, trained users Supervisor: William Cook (254-287-6841) Okay contact Supervisor: Yes. Company Name October 2005 August 2008 First Sergeant City State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years Top management experience. Led multi-functional unit 120 team members billions dollars worth equipment combat Operation Enduring Freedom (Afghanistan) Operation Iraqi Freedom (Iraq) Company Senior Non-Commissioned Officer served administrative liaison services, top management, outside agencies Coordinated operational administrative duties required company's mission Supervised operations performance Battalion Level Information Systems/Communication Shop (S-6) Senior advisor Company commander resource manager Headquarters Company Directly responsible managing implementing Company's administrative, standards, policies Training. Supervisor: Paul Mercator (254-288-0527) Okay contact Supervisor: Yes. Education Training Texas A M University Central Texas 08/2011 Master's Degree City State United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters Sciences Information Systems Information Systems Central Texas College 12/2008 United States Technical Occupational Certificate City State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses Certifications: ITNW 2435 CompTIA A+ Harware Software ITNW 1458 CompTIA Network+ 7 9 USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing Maintaining MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City State United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor Science Computer Information Systems Computer Information Systems Successfully completed following computer courses Saint Leo University: COM-130 PC applications COM-207 Programming C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed following computer courses Central Texas College: ITNW 2435 CompTIA A+ Harware Software Interests May 2005) superior leadership skills deployment Afghanistan support Operation Enduring Freedom. 9 9 9/2/2015 7:58 AM Additional Information Additional Awarded Achievement Medal outstanding civilian service Information: assigned First Division West Awarded Legion Merit award (Jun 1986 Aug 2008) 22 years dedication, loyalty selfless service nation people United States America Awarded Bronze Star Medal (1 Sep 2006 ­ 15 Dec 2007) outstanding leadership recent 15 month deployment Iraq support Operation Iraqi Freedom. Awarded Bronze Star Medal (1 Apr 2004 ­ 1 May 2005) superior leadership skills deployment Afghanistan support Operation Enduring Freedom. 9 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written