FINANCE OPERATIONS/ SUPERVISOR MANAGER Professional Summary Looking position Manager company provides open environment many opportunities continuous growth.I highly motivated achiever recognized combining program excellence, integrity, innovation best practices disciplined attention achieving immediate long-term goals objectives Core Qualifications Microsoft Office 2010 Window XP (Word, Power Point, Excel, Access), Vista, People Soft, Ensemble, Vantive/Newt, Agent Works, Web Client, TotalView/IEX, Internet Explorer, 1SourceCenter Connect,ICare Call Support Tools. Amdocs, Exony &Cisco systems ,10-key touch: Strong leadership skills Exceptional resolving complex problems Excellent communication skills verbal written Good presentations conducting trainings employees Energetic, creative, great ability motivate others Great interpersonal skills ability resolve customer complaints internal conflicts Time-management multi-tasking skills Experience Company Name City State Finance Operations/ Supervisor Manager 09/1999 02/2012 Company Name City State Customer Relations Manager 03/2012 Current Supervise manage daily operations employees. Successfully led key projects resulted employee month.Monitor employee performance ensure goals objectives met and/or exceed quality control techniques utilized employee. Responsible customer satisfaction implementation performance service standards related Sprint Nextel Direct Service. Prepare daily reports key milestones management tool ensure performance levels employee properly documented use mid-year annual evaluations. Ensure new hires familiar day day administrative operations organization necessary tools perform daily tasks efficiently effectively. Field questions necessary. Counsel employees defining career work related goals objectives. Advise employees necessary opportunities and/or training would enhance career opportunities company. Knowledge principles processes providing good customer personal service. Developed yearly monthly team building actives employees upper management. Responsible tracking customer claim information system database negotiating resolution complaints handled local level. Processed complaints resulted 95% resolution satisfaction customer company. Assist customers routine requests, questions, concerns regarding various store policies accounts. Research billing inquiries ensure customers receive best service possible. Work conjunction upper management/ director identify performance gaps develop departmental budget controls operations. Provide written verbal feedback regarding work results. Develop implement processes and/or operational improvements enhance efficiency effectiveness operations. Ensure productivity meets exceed service quality standards. Successfully developed implemented several creative employee incentives processing regional, government corporate collections establishing new accounts. Successfully refined implemented new projects focused aiding Center processing collections efficiently effectively closing gaps process. Prepare daily reports collection customer care receipt transactions disbursements. Reconcile daily accounts payable, accounts receivable cash receipt transactions general ledger. Ensure monetary transactions properly documented. Review monitor reports required (i.e., daily time sheets, budgets, etc.). Interface business units ensure timely completion work. Outstanding interpersonal, motivational presentation Driving business decisions. Can think strategically order create vision set company direction. Generating innovative ideas cost-effective ensuring profitability company. Implementing change work process optimize productivity. Presenting monthly performance monthly review meetings. Ensuring employees adhere company's rules sync company's mission value. Delegating tasks subordinates. Negotiate manage agreements business contract process. Managing client relationships build reputation excellent service generate repeat business Informed customers advantages ease use credit cards company offers. Education Early CHildhood education/ computer Science. 1996 Certificate Early Childhood Education Early Childhood Education 1995 Community C COLLEGE OF DENVER City State USA Certificate Early Childhood Education Early Childhood Education 1996 EMILY GRIFFITH OPPORTUNITY SCHOOL City State USA Diploma General Studies 1993 GEORGE WASHINGTON HIGH SCHOOL City State USA GPA: Rewards recognition 2004-2006 Circle Excellence Recipient 2012 Crown Perks winner 2013 Crown Perks winner 2014 Pinnacle Perks winner Professional Affiliations Owner Nonprofit organization Co Founder& Executive Director Lug- N Nuts Car Club Member Colorado Low-rider Alliance Skills 10-key touch, accounts payable, accounts receivable, administrative, billing, budgets, budget, Cisco, closing, interpersonal, credit, Client, customer satisfaction, customer care, database, direction, Driving, general ledger, government, Internet Explorer, team building, director, Managing, meetings, Access, Excel, Microsoft Office, Power Point, Window, Word, Works, negotiating, People Soft, policies, Presenting, processes, quality, quality control, Research, Vantive, vision, Vista, written