BUSINESS DEVELOPMENT SPECIALIST Summary Retirement Benefits Specialist 10 years experience administering benefits large corporations government employees, delivering solutions varying levels pertain diverse knowledge base employees I assist. Have extensive experience delivering benefit plan rules regulations well federal state laws diverse population. Highly detailed self motivated detail oriented well organized. Experience Business Development Specialist Apr 2016 May 2016 Company Name － City State Contacted prospective customers internet inquiries unsold showroom visits Capital Ford determine reason purchasing vehicle Attempted re-schedule appointment salesperson complete transaction. Cashier/Office Support Staff Apr 2015 Feb 2016 Company Name － City State Assisted customers purchases, maintained daily deposits, dispersed trucks surplus pick requests through. SPMS system, maintained inventory answered incoming calls, researched inventory items disposal. Maintained departmental purchase files well daily receipts pick requests. Data Collection Interviewer Mar 2015 Apr 2015 Company Name － City State The survey examines access health system, health status, health determinant characteristics Ohio's Medicaid program Medicaid eligible non Medicaid populations. Made outbound calls respondents conduct social science survey using script, adding data collected respondents computer system speaking respondent.. Retirement Case Administrator Oct 2013 Sep 2014 Company Name － City State Conducted benefits administration 2-300 benefit-eligible employees. Obtained missing information needed companies HR Departments verified data necessary well. Addressed inquires employees regarding retirement process eligibility issues. Reviewed federal state laws confirm enforce company compliance. Answered employee questions regarding retirement resolved issues. Contacted HR discrepancies salary benefit driven data. Benefits Counselor Apr 2008 Mar 2013 Company Name － City State Addressed customer service inquiries timely accurate fashion regarding retirement benefits. Assisted HR departments information regarding eligibility required documentation needed process. Built customer loyalty placing follow-up calls customers reported pension issues. Explained human resources policies procedures employees. Assisted customer service inbound outbound calls regarding retirement inquiries. 2 years row increased employee participation North Carolina State Employees Combined Campaign. Retirement Benefits Processor Oct 2007 Mar 2008 Company Name － City State Reviewed federal state laws confirm enforce company compliance. Conducted benefits administration benefit-eligible employees. Processed pension 401K payouts balanced reports daily. Requested missing documents needed processing. Contacted HR necessary status change required documentation. Customer Service Representative Oct 2006 Oct 2007 Company Name － City State Addressed customer service inquiries timely accurate fashion call center environment. Maintained up-to-date records times. Worked upper management ensure appropriate changes made improve customer satisfaction. Formulated enforced Service Center policies, procedures quality assurance measures. Properly directed inbound calls phone queues improve call flow. Strictly adhered federal state guidelines release information. Processed applications, payments, corrections, enrollment endorsements. Researched coverage premium options supplied clients best coverage available. Retirement Benefits Counselor Aug 2003 Aug 2006 Company Name － City State Conducted benefits administration 100 benefit-eligible employees IBM payments began. Reviewed federal state laws confirm enforce company compliance. Answered employee questions regarding pension health insurance benefits resolved issues. Explained human resources policies procedures employees. Contacted HR departments necessary additional information needed. Within first year Fidelity Investments I awarded Outstanding Customer Service Award work Health Welfare research resolution project. HR Generalist May 2003 Jul 2003 Company Name － City State Resolved personnel issues regarding human resources matters needing clarification, submissions corrections. Assisted customer service inbound outbound calls regarding HR inquiries. Worked 401(k). administration,FMLA workers' compensation claims benefits. Assisted HR departments eligibility questions,rules regulations well status previous inquiries.. Senior Benefits Specialist May 1997 Mar 2002 Company Name － City State Worked 401(k) administration,pension health insurance benefits several Fortune 500 companies. Assisted customer service inbound outbound calls regarding benefits. Reviewed federal state laws confirm enforce company. compliance. Conducted benefits administration benefit-eligible employees benefits. Contacted various HR departments verify eligibility well status changes. Education Associate Science Science Aug 1979 Louisburg College － City State US Science Skills Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone