BUSINESS MANAGER Experience Business Manager 07/2008 Current Company Name – City State Devise execute growth strategies entailing market penetration expansion, product development diversification,. new customer acquisition targeted marketing campaigns. Formulate administer policies procedures increase. profit margins decrease operations expenses. Manage guide 18 team members Achievements Analyzed sales reports streamlined expansive menu; eliminated unpopular/unprofitable items introduced healthier recipe options, generating $146000 annual revenue Launched expedited shipping option meal kits delivery service, boosting revenue 22% Renegotiated existing contracts terms strategic vendors, slashing food costs 11% Integrated new payroll system, trimming administrative outsourcing costs 24% Deployed inventory management software, avoiding overstocking minimizing food waste spoilage 81% Mandated employees undergo rigorous sanitation food safety training programs, maintained 10 straight years sanitary safety inspection score 100 Fort Worth Consumer Health Division Improved food quality freshness, sidestepping food wholesaler sourcing directly farmers producers, procuring 100 organic produce, non GMO ingredients antibiotics hormone free meats poultry. Manager 05/2002 06/2008 Company Name – City State Managed Steak Ale's #1 Texas location profit revenue generation ($3.53 million annually). Supervised staff. hiring, onboarding, training, retention initiatives, performance appreciation disciplinary action Achievements Added high margin menu items, offered daily specials, introduced new happy hour promotions coached servers upselling techniques, revenue generating measures achieved average check increase 9% Reevaluated labor cost, reduced waste theft, renegotiated lease terms, installed energy efficient equipment instructed staff multitask, cost cutting measures achieved 12% decrease overhead expenses Spearheaded customer loyalty program fostered retention generated 73% repeat business Committed elevate customer experience ensuring cheerful greetings, adequate staffing, order accuracy, prompt, courteous service solution based complaints resolution, location ranked first customer satisfaction metrics YOY Led 39 staff members, managerial competency resulted lowest employee turnover rate 2003 2008 Orchestrated implemented customer feedback report card, patron's comments steered improvements service speed, staff performance food quality Honored Manager Year Award; five consecutive years. Senior Tax Specialist 01/2015 04/2017 Company Name – City State Prepared filed 500 State Federal tax returns individuals, businesses, charities. Collaborated advised. taxpayer notice correspondence management, audit preparation representation. Trained mentored first year. tax associates Achievements Earned H&R Block Academy's highestever test scores, perfect 100 midterm 98 final Outpaced upsell goals 40%; ranked first districtwide attached product sales revenue Gained 98% client recommendation score 96% retention rate providing personalized clientcentric service Completed 1000+ hours IRS accredited training courses, accomplished third highest tax preparer seniority position within H&R Block Awarded numerous acknowledgments awards Reginal District Managers rapid ascension, extensive training, exceptional client care exceeding sales goals two years row Recipient prestigious Henry W. Bloch Excellence Client Service Award. Education Bachelor Science Business Management Saint Joseph University Business Management Magna Cum Laude Summary Analytical solutionsoriented manager 15 years experience business management astute understanding accounting, taxes, marketing, sales administrative procedures. Adept implementing executing operational strategies, addressing complex challenges leading team members continuous successes. Proficient managing profit loss statements, fostering financial health company maintaining holistic view operations also focusing granular details Languages English, Arabic, French, written spoken Highlights Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook Google Docs Google Data Analytics, Search Engine Optimization (SEO) Web Metrics Social media tools Hootsuite, Hashtagify TweetDeck Cloud Management Security Salesforce Customer Relationship Management QuickBooks, 14 CPE Credits: Mastering QuickBooks Skills administrative, Arabic, contracts, Customer Relationship Management, Client, customer satisfaction, delivery, energy efficient, English, food safety, French, hiring, inspection, inventory management, managerial, marketing, market, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, payroll, pivot tables, policies, product development, profit, quality, QuickBooks, safety, sales, sales reports, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax preparer, tax returns, training programs, written