PROGRAM MANAGER Professional Summary Highly-motivated community service professional skilled networking, media outreach relationship development. Flexible versatile team player maintains sense humor pressure. Core Qualifications Citizen engagement Employee relations Media relations Inter-governmental legislative affairs Social media Event planning logistics Public speaking Copywriting copyediting Microsoft Word Excel expertise Strong communication skills Experience 10/2015 08/2016 Program Manager Company Name － City State Contributed relevant blogs, conferences events off-line online increase brand awareness. Managed complete redesign launch company's website [Number] months. Created official company page Facebook facilitate interaction customers. Managed social media programs, including Internet forums, blogs, social networking applications message boards. Presented current promotions public events tradeshows. Wrote newsletter marketing copy presentation materials special projects. Established effective working relationships clients, government officials media representatives. Developed implemented communication strategies information programs. Gathered analyzed data community needs interests. Developed published monthly citizen newsletter. Organized public appearances, lectures, contests exhibits increase product awareness. Designed web content, including monthly newsletters promotional calendars. Managed editorial content, design distribution external company newsletter. Conferred production, graphic design web-design personnel coordinate production corporate communications materials. Developed corporate communications strategies programs, including project timelines. Coached less experienced public relations staff members corporate communications practices. Proofread reviewed print electronic content correct grammar adherence house style. Revised campaigns response feedback creative director, account team clients. Reviewed edited colleagues' written work grammar, tone, voice creative quality. Implemented SEO strategy, resulting [Number] increase website hits. Used software manage efficient delivery track content drafts. Communicated designers, graphic producers, video editors videographers create cohesive company voice. Researched industrial technical information quickly come speed unfamiliar industries. Maintained awareness digital trends new emerging technologies platforms. 08/2011 Current Office State Representative Intern District Director City State Recruited, trained supervised 8-12 new staff members, interns volunteers year. Reviewed staff work gave comprehensive constructive feedback. Developed 28-page training manual new interns volunteers. Developed training program specific, assigned job tasks, including database management constituent casework. Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Planned publicized events, including securing $150,000 sponsorships. Edited distributed press releases pitches local national media outlets, securing positive coverage multiple publications. Attended community meetings forums answer questions, address complaints explain procedures. Collaborated community members educate public regarding issues constitutional amendments newly enacted legislation. Received screened high volume internal external communications, including email mail. Simplified topics healthcare, energy, government technology clear, concise compelling writing. Wrote newsletter copy presentation materials special projects. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. 01/2012 05/2012 Intern Company Name － City State Identified customer needs market research analysis. Tracked communication regarding clients using print electronic media. Education Bachelorof Science Public Relations University Texas Austin Public Relations Bachelor Journalism Broadcast University Texas － City Broadcast Skills Excellent interpersonal skills, Strong communication skills, concise, conferences, copyediting, Copywriting, clients, database management, email, Employee relations, Event planning, government, logistics, market research analysis, materials, Media relations, meetings, Excel, mail, Microsoft Word, newsletter, page, press releases, problem solver, Public speaking, publications, Fast learner, Self-starter, spreadsheets