VICTIM ADVOCATE Summary Highly motivating, detail-oriented, adaptable social services professional skilled intakes assessments, crisis management comprehensive case management. Possessing strong background criminal justice field, excellent organizational analytical skills, extensive experience managing heavy case loads, working closely social services criminal justice agencies program management.Well-rounded professional experienced applying principles psychology personnel handling, administration, management marketing problems. Extensive knowledge human industry behavior performance, mental processes assessment methods.Energetic [Job Title] successful program development, implementation management, well community outreach mission-oriented organizations. Highlights Problem solving expertise Time management MS Office proficiency Case planning Aware legal ethical standards Able work independently member team Comfortable diverse populations Excellent relationship building skills Excellent writing critical thinking skills Experience performing assessments Interpersonal, oral, written communication skills Trauma-informed therapy Attentive listener Empathetic Detail-oriented Strategic planner Self-starter Meticulous attention detail Results-oriented Self-directed Data collection analysis Exceptional organizational skills Accomplishments Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Increased office organization developing efficient filing system customer database protocols. Created implemented daily parenting workshops teen mothers involved criminal justice system. Managed caseload [Number] clients given time. Experience Victim Advocate 03/2014 Current Company Name City State Created, organized maintained files, daily case notes electronic databases. Organized office schedules maintained relationships necessary agency contacts. Completed statistical analysis developing, updating maintaining statistical related records reports. Attended meetings trainings necessary professional development required agency funding sources Maintained problem-solving, solution-oriented attitude aspects work Determined whether clients counseled referred specialists Asked questions helped clients identify feelings behaviors Assessed patients risk suicide attempts Provided assessments, counseling, case management services youth families Conferred clients discuss options goals Conducted regular assessments adhered documentation processes procedures Counseled individuals, groups, families, communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, medical care Referred clients support services needed medical, housing, social services, employment services legal Provided client tools better manage emotions address anger management issues present Supported residential clients completing tasks toileting, brushing teeth general hygiene. Built positive rapport law enforcement officers, court officials community service agencies. Collected information clients, using techniques testing, interviewing, discussion, observation Analyzed information police reports client intakes assess clients' abilities, needs, eligibility services Effectively managed work limited work environment serving large multi-cultural community, working collaboratively judicial officers, attorneys, court case managers, probation officers Reviewed provided comments adequacy documents took necessary steps cure deficiencies. Created maintained computer- paper-based filing organization systems records, reports documents. Developed created effective filing system accelerate paperwork processing. Successfully established effective systems record retention creating database daily correspondence tracking. Updated departmental standard operating procedures database accurately reflect current practices. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Maintained detailed administrative procedural processes improve accuracy efficiency. Created databases spreadsheets improve inventory management reporting accuracy. Successfully established effective systems record retention creating database daily correspondence tracking. Residential Advocate 06/2012 05/2013 Company Name City State Accompanied victims local area hospitals, police departments, prosecutor's office courts provide crisis intervention advocacy services. Oversaw 24-hour hotline victims domestic violence sexual assault. Guided victims providing case-related medical legal information. Counseled victims, families, significant others. Designed distributed training flyers recruit volunteers agency's sexual domestic violence advocacy programs. Assisted supervisor managing volunteers, setting trainings monthly meetings. Managed victim case files, following state agency guidelines. Assisted office procedures pertinent operations program. Generated monthly quarterly reports agency used grant writing training purposes. Accompanied victims local area hospitals, police departments, prosecutor's office courts provide crisis intervention advocacy services. Oversaw 24-hour hotline victims domestic violence sexual assault. Referred clients resources community met needs crisis hotline residential program. Conducted follow calls scheduled appointments clients. Surveyed surveillance cameras ensure safety clients residing domestic violence shelter. Facilitated workshops educated residents parenting, financial literacy, self-sufficiency, legal rights processes, adjusting communal living. Deli Clerk 05/2010 05/2012 Company Name City State Frequently switched positions Deli Clerk Cold Food prep support changing needs large retailer. Ensured minimal product shrink coordinated secondary usage product Prepared variety foods according customers' orders supervisors' instructions Received processed cash credit payments in-store purchases. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Demonstrated customers come first serving sense urgency. Worked team member provide highest level service customers. Cleaned maintained beverage area, display cases, equipment, order transaction area Up-sold additional menu items, beverages desserts increase restaurant profits. Prepared food items sandwiches, salads, soups, beverages Completed closing duties, including restocking items closing cash drawer. Effectively communicated kitchen staff regarding customer allergies, dietary needs special requests. Maintained neat attractive bakery food cases. Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Frequently switched positions Fountain, Server, Dishwasher support changing needs large industrial kitchen. Consistently adhered quality expectations standards. Checked deliveries signed products received. Correctly received orders, processed payments responded appropriately guest concerns. Served orders customers windows, counters tables. Quickly efficiently processed payments made accurate change. Mastered Point Sale (POS) computer system automated order taking. Maintained friendly professional customer interactions. Stocked rotated products, stocked supplies, paper goods timely basis. Communicated customers regarding orders, comments, complaints Complied scheduled kitchen sanitation ensured standards practices met Ensured first-in-first-out system ingredients labeled stored properly VOLUNTEER KENNELL ATTENDANT 03/2008 08/2008 Company Name City State Adhered high standards safety, cleanliness professionalism. Monitored animals' recovering surgery notified veterinarians changes. Promoted skin coat health regular grooming. Advised animal owners regarding sanitary measures, feeding, general care, medical conditions treatment options. Talked animals soothe familiarize human voice. Walked [Number] dogs day, responding dog's individual needs keeping eye whole group. Fed watered [Number] animals day. Observed general shelter population illness injury. Cared animals special medical needs, including diabetes. Prioritized animal safety comfort times.Talked animals soothe familiarize human voice.Fed animals twice daily made sure access fresh water times. Support Analyst 03/2015 Current Company Name City State Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion.Maintained up-to-date records times.Worked upper management ensure appropriate changes made improve customer satisfaction. Maintained up-to-date comprehensive electronic paper filing systems.Entered client records centralized database progress tracking. Identified customer needs market research analysis.Worked management identify trends developments might influence PR decisions strategies.Developed new analytics tool allow senior management understand impact project. Education Masters Science Criminal Justice 2013 Saint Josephs University City State US Masters Science, Criminal Justice 2012-2013 Saint Josephs University, Philadelphia, PA 3.85GPA Bachelor Arts Law Justice 2012 Rowan University City State US Bachelor Arts, Law Justice 2010-2012 Rowan University, Glassboro, NJ 3.3GPA Technology Homeland Security, Forensic 2010 Cumberland County College City State US Concentration: Forensic Technology Homeland Security 2008-2010 Cumberland County College, Vineland, NJ 3.8 GPA, Deans List, Summa Cum Laude Affiliations Volunteer Facilitator Presentations Observed courtroom proceedings bail motions, arraignments, status conferences, trials, sentencing hearings juvenile family court proceedings Skills Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics