INFORMATION TECHNOLOGY SPECIALIST/SYSTEM ANALYSIS Summary I 10 years professional service Information Technology Support Technical Operations working Federal Government private sectors. I broad knowledge expertise strategic planning, IT Business Systems, Network Operations, IT Security System Analysis. My goal secure permanent employment within outstanding organization offer opportunities growth advancement, implementing high degree professionalism, enthusiasm, initiative daily basis. Highlights Active Top Security Clearance/SCI Certified Cisco Network Associate Certified CompTIA Security+ Microsoft SharePoint 2010 Train Experience Company Name February 2015 May 2016 Information Technology Specialist/System Analysis City State Serve IT System Analyst; assist business process improvement efforts, responsible physical setup computer workstations, configuration Microsoft Outlook 2013, operation, integration hardware software components associated databases support Department The Army. Monitor network ensure network availability system users perform necessary maintenance support network availability. Collaborate work together Joint Service Provider, Information Technology Agency, DISA Video Teleconference Team, coordinate implement superior IT services Army G-3-5-7staff customers. Develop document implement IT asset management program identify location maintain accountability IT equipment. Serve Contract Office Representative, effectively manage Verizon service contract, business systems tools Contractor Performance Assessment Reporting System (CPARS) Wide Area Work Flow (WAWF). Manage IT related issues trouble ticketing system known Remedy. Coordinate custom care liaison regarding Technical Assessment Cost Estimate, Life Cycle Replacement. Prepare documentation complex systems, processes assigned functional area responsibility maintain business continuity plan. Manage copier printer inventory program Serves Entitlement Manager DoD Enterprise Email system, create distribution list, email accounts, restrict grant permission individual group emails. Responsible analyzing new information technology equipment conduct testing product services. Responsible migration ISDN VOIP telephone systems 1500 users. Ensure corrective actions restore operational services Verizon software applications. Provide technical assistance desktop support various operating systems applications. Conduct information assurance security training manage network account access requests. Serve advisor Chief Information Officer matters relating security vulnerabilities threats G-3-5-7's computer systems. Develop corresponding security countermeasures necessary protect technical, complex, sensitive classified information processed Army computer equipment. Provide technical support assist preparing implementing policy guidance G-3-5-7 organization. Evaluate adequacy new revised information security policy, standards, procedural guidance support protection information technology systems. Work closely program project activities develop safeguards computers connected Army networks. Review operational technical security aspects associated specific sites facilities determine vulnerability threat. Company Name October 2013 December 2014 Information Technology Specialist/Network Administrator City State Serve system analyst; primary job duty monitor servers load balancers activity sophisticated software applications HP Business Services Manager, HP Network Node Manager, HP Operation Manager UNIX. Schedule application stop monitoring platform mainframes. Assist national international Boeing AT&T customers alarms received voice internet protocol telephone, Break/Fix, wireless LAN control (access point) circuit, catalytic switches, routers, servers flight line managed applications. Preform triage procedures trouble shoot escalate service ticket, assign tickets appropriate network global group investigation (usually Tier 3 IT help desk higher support). Operate utilizes various software applications include limited to: SPARK instant messaging, Same Time Lotus Notes, Microsoft LYNC, Network Data Viewer (NDV), Remedy ticketing, Riverbed, Names Address Management System (NAMS), Circuit Design Configuration (CDC) Cisco Prime. Daily reports, manage ticketing disposal conduct shift change brief. Monitor functionality, information assurance, security, integrity internet services; troubleshoots resolves technical problems design delivery internet services; collects analyzes internet service usage performance statistics; evaluates new internet services technologies; provides technical advice internet content providers. Company Name April 2005 July 2013 Information Technology Specialist City State Knowledge data communications, networking equipment wide area network, local network routers, switches assist trouble shooting devices computers end users. Coordinates schedule ATT internet provider set install voice teleconferences (VTC) Polygram system, provided IT telephone support, customer service, employ Microsoft Windows 7, operating systems upgrade. Image hard-drives use Ghost Cast server, unlock computers Dame Ware remote access, utilize active directory program, reset pins passwords. Ability support common applications access/password management used industry, including Microsoft, Active Directory, Resource Access Control Facility (RACF) environments. Knowledge information systems security policies assurance. Enterprise server, LAN, e-mail system administration experience issue help desk trouble tickets. Managed highly classified telecommunication materials. Received distributed sensitive items 100 organizations deficiencies. Maintained tracked incoming/ outgoing security material. Assisted standard procedure ship package electronic equipment. Issued special telecommunication encryption keys civilian companies military commands. Provide strategic planning operation support command group Germany. Preformed analytical, technical administrative work planning, daily inventory, diagnose respond customer incident reports, site evaluation ensure clients incompliance, resolved issues loading keys electronic simple key loader, prepare reports, brief clients higher chain command supervised four personals. Implemented preformed retention control program military personnel. Providing guidance administrative military personnel matters. Installs, maintains, troubleshoots Signal support equipment terminal devices. Installs, operates, maintains designated radio data distribution systems. Maintains selected electronic devices. Performs Signal support functions, include providing technical assistance training user owned operated automation communications equipment. Prepares maintenance supply requests unit level Signal support. Operates performs preventive maintenance checks services assigned vehicles. Supervises, installs, maintains troubleshoots Signal support systems terminal devices, include radio, wire, battlefield automated systems. Provides technical assistance unit level training automation, communication, user owned operated Signal equipment. Disseminates information services policy Installs, operates performs preventive maintenance checks services power generators. Performed duties aviation operations specialist primarily job responsibility schedule dispatch tactical aircraft missions. Operate one largest fleets aircraft world keep running safe efficient. Process local cross-country flight clearances. Check accuracy flight plans coordinate them. Maintain flight logs incoming/outgoing flights individual flight records. Alert crash crews emergencies. Interpret post weather reports. Company Name March 2004 April 2006 Data Entry Specialist City State Served medical reviewer data entry processor DOT physical examines various clients medical system program Occulink, Microsoft excel tracking missing information. Performed administrative duties, customer service, maintained files, medical records. Correspond coordinated medical professionals, performed client audit, analyst. physical exams ensure accuracy medical history, educated clients quality assurance, proper data processing, expedition timely feedback, exams increase productivity. Process data entry transmits data appropriate site. Edits performs quality assurance quality control checks input data source documents. Assists quality control edits retrieving reports data collectors Team Chief. Organizes completed source documents mail appropriate attachments filing site. Makes weekly transaction tapes along weekly form counts prepares tapes forms mailed appropriate site. Plan schedule installation new modified hardware, operating systems, applications software. Maintain systems configuration manage installation integration systems fixes, updates, enhancements. Oversee/perform equipment installation relocation, testing acceptance processes. Analyze evaluate work concerned integrated systems computer programs and/or computer equipment. Develop document systems administration standard operating procedures. Education GRANTHAM UNIVERSITY 2017 Master Science Information Management Technology City State SAINT LEO UNIVERSITY 2015 Bachelor Business Administration Management City State SAINT LEO UNIVERSITY 2013 Associate Arts Liberal Arts City State Additional Information Active Top Secret Clearance, Graduate Signal Systems Support Advance Leader Course Information Systems Networking training, Military Good Conduct Awards, Overseas Ribbons, Operation Iraq Freedom Award, Global War Terrorism Award, Certificate Appreciation. Golden Harvest volunteer community services. Recognized Non-Commission Officer Month December 2012 candidate Battalion Non-Commission Officer year March 2012. Skills Active Directory, Microsoft Outlook 2013, Windows 7, Windows 10, system security, data automation, Circuit Design application, UNIX client server, interpersonal skills, hardware software installations, network systems, content encryption, customer relations, desktop support, telecommunications, databases query, electronic filing, forms, Microsoft Windows deployment, software Imaging, contract specialist acquisition. Supply property inventory, WAN, LAN, Lotus Notes, mainframes, materials, trouble shooting ticketing systems, network security,policies, formal presentations, quality assurance, Life Cycle Replacement (LCR), radio communication, geographical statistics, strategic planning, supervisor, Cisco switches routers, system administration, technical support.