BILLING SERVICES ASSOCIATE Professional Summary Detail-oriented versatile government, commercial, non-profit billing professional proven ability efficiently manage multiple assignments meeting strict deadlines. Excels cultivating managing internal external client relationships. HIGHLIGHTS Exceptional verbal written Proficient Microsoft Office Suite communication executive levels (including SharePoint) PeopleSoft Dedicated process improvement High customer service standards Meticulous attention detail Time management positive attitude Work Experience Billing Services Associate September 2012 Current Company Name Oversee aspects billing operations performed Office Society Services (OSS) staff including, invoice generation distribution, payment processing, retention related records. Serve subject matter expert systems used process billing services including netFORUM, LaserFiche, Media Services Group (MSG) Ad Manager, Elan Web, train staff use systems. Work closely Accounts Receivable Tax Office resolve issues invoicing collecting revenue ACS products services. Provide general customer support via phone email needed based operational levels, serve primary point contact OSS manager office. Distributed daily batch workload team within 24 hours receipt assign deadlines meet service level agreements. Worked internal business units resolve billing discrepancies timely manner. Established reasonable deadlines billing orders worked staff ensure targets met. Leading effort, team's average completion rate 94% year 2014, representing improvement year 2013 rate 84% well excess established baseline 75%. Exceeded expectations providing resources training OSS team accomplish assigned billing tasks ACS publications, publications' advertisement, miscellaneous billing. Once became knowledgeable billing processes systems utilized, department operations streamlined documented Standard Operating Procedures (SOPs). Created service level agreement spreadsheet SharePoint summarize measures billing service/project. Was awarded September 2014 supporting transition billing project known ACS AuthorChoice. This required working closely Publications department Columbus, OH ACS office build transition plan, including creating workflow charts customizing sales transaction reports. Introduced new Records Retention/Scanning service Office Society Services January 2015. Formulated idea OSS staff offering scan documents/agendas entire ACS organization reduce office clutter convert hard copies digital format. The first test run Membership business unit successful reduced offsite storage fees half. Client Accounting Coordinator July 2007 July 2012 Company Name Manually generated, reviewed, processed 70+ government commercial client invoices monthly basis utilizing Maconomy X accounting system. Types contracts billing included T&M, CPFF, FFP, Cost Reimbursement. Interfaced daily Project Managers ensure final invoices compliance appropriate contract guidelines regulations. Reviewed included supporting documentation invoices, expense verification, activity reports, budget summaries. Processed write-offs recorded journal entries. Prompt turnaround time processing invoices approvals received Project Managers Assigned turnaround time processing invoices receiving edits Project Manager 24 48 hours, consistently prepared final invoices within day receiving approval. Provided opportunity prepare budget trackers, originally prepared Senior Contracts Administrator. Because ability learn manual billing procedures accounting system short period, assigned complete monthly budget trackers include invoices. Nominated received June 2011 Employee Month award. Established high credibility Project Managers, allowed ask assistance aspects finance (acted liaison Project Managers Accounts Payable/Receivable). Internet Billing Coordinator May 2005 July 2007 Company Name － City State Managed 45 federal government agencies ensuring internet billing account information presented accurately every month. Audited accounts ensure nodes attached correct mobile telephone numbers. Researched evaluated options meeting user needs internet billing system, guaranteed system requirements identified incorporated successfully. Assisted recuperating lost revenue. Processed exceptions (missing and/or incorrect data) guarantee customers correctly invoiced internet system order companies receive payment services rendered. Proactive supporting Account Managers, Consultants, Account Liaisons internet billing concerns. Answered internal business units' questions resolved situations regarding internet billing analysis system less one hour time frame. Conducted one-on-one training sessions utilize billing system download multiple reports invoices. When necessary, would attend conference calls account liaisons clients help internet billing issues. Received 2006 Excellence Award, nominated team members. Consistently implemented new ways resolving customer concerns shared ideas internet billing team. Senior Customer Service Representative December 2003 April 2005 Company Name － City State Provided world classcustomer service taking inbound calls customers meeting productivity quality standards. Resolved customers' issues first-call basis, including handling escalated concerns follow needed. After nine months position, started taking escalated calls manager's queue. Served acting manager handling escalated customer concerns two hours per day. Processed team credits holds customer accounts. Evaluated customer billing statement credits ensure valid approved promptly. Assigned assist new employees Practical Assessment Center. Chosen train 20 new employees product knowledge quality call flow transitioned onto new team. Monitored live calls twice per week quality assurance provided feedback monitoring session. Education BBA Business Administration 2003 Temple University － City State Business Administration Skills accounting, Accounts Payable, Accounts Receivable, Ad, ask, billing, billing system, budget, charts, Contracts, client, clients, customer service, customer support, documentation, email, finance, frame, government, invoicing, Office, OSS, processes, Publications, quality, quality assurance, receiving, sales, Scanning, service level agreement, service level agreements, spreadsheet, Tax, telephone, phone, workflow