DFW PERSONAL CHEF Experience DFW Personal Chef City State Devise execute growth plans entailing market penetration expansion, product development diversification,. new customer acquisition targeted marketing campaigns. Formulate administer policies practices to. maximize profit margins minimize operating expenses. Lead mentor 27 team members. Achievements Analyzed sales data, eliminated unpopular/unprofitable items, streamlined expansive menu introduced healthier recipe options, generating additional $606000 annual revenue Launched Facebook boosted posts targeted marketing campaign, saving 30% cost per lead compared google display ads, producing 12 points uplift brand awareness 10 points uplift purchase intent Renegotiated existing food purchasing contracts strategic vendors, slashing food cost 15% Cultivated partnership new shipping carrier, negotiated favorable pricing, reducing shipping cost 20% Established in-house payroll processing system, trimming administrative outsourcing cost 18% Deployed inventory management software, avoiding overstocking/understocking decreasing food waste spoilage 81% Directed employees undergo rigorous sanitation food safety training programs, maintained sanitary safety grade 99 Fort Worth Consumer Health Division 10 consecutive years Enhanced customer confidence food quality, sidestepping food wholesalers sourcing directly farmers producers, procuring organic produce, non GMO ingredients antibiotics free meats poultry. Senior Executive 07/2008 Current Senior Tax Specialist 01/2015 04/2017 Company Name – City State Prepared complex State Federal tax returns individuals, trusts, partnerships, corporations, charities foreign. tax clients. Collaborated advised taxpayers IRS inquiries notices. Participated networking business. development activities behalf H&R Block. Achievements Completed 1000+ hours IRS accredited training courses, accomplished third highest seniority position Examined clients prior tax returns, amended 60 returns recovered taxpayers excess $80000 overlooked unclaimed deductions credits Exceeded up-sell goals 40%, ranked first district-wide attached product sales revenue Gained 98% client recommendation score 96% retention rate providing personalized client centric service, outperformed 57 co-workers Net Promotor Score (NPS) Earned H&R Block Academy's highest test scores, 100 midterm 98 final Mentored trained first year associates, inspected prepared return accuracy completeness, delivered support, corrective actions administered practice returns improve skill knowledge Rewarded numerous recognition awards Regional, District store Managers rapid ascension, continuous education, exceptional client care outpacing sales benchmarks three years row Won Henry W. Bloch Excellence Client Service Award. Manager 05/2002 06/2008 Company Name – City State Managed Steak Ale's #1 Texas location revenue generation ($3.93 million annually). Supervised staff hiring,. onboarding, training, retention initiatives, performance appreciation disciplinary actions. Designed applied. revenue generating cost saving strategies. Achievements Expanded high margin menu items, offered daily specials, added new happy hour promotions coached servers up-selling techniques, revenue growing measures achieved average check increase 14% Reduced labor cost, renegotiated lease terms, minimized inventory waste, installed energy efficient equipment instructed staff multitask, cost cutting measures achieved 16% decrease overhead expenses Spearheaded customer loyalty program, fostered patrons retention contributed 77% repeat business Committed elevate customer experience ensuring cheerful greetings, adequate staffing, order accuracy, prompt service solution based complaints resolution, location averaged 90% score customer satisfaction metrics, YOY Managed 39 team members, surpassed performance goals retained lowest employee turnover rate, YOY Orchestrated customer feedback report card, valuable comments steered improvements service speed, staff performance food quality Awarded Manager Year Award, five straight years. Education Bachelor Science Business Management Saint Joseph University Business Management Magna Cum Laude Summary Operations Management Growth Strategies Data Financial Analysis Award winning, analytical data driven decision making manager 15 years experience business management astute understanding accounting, taxation, marketing, sales administrative procedures. Adept implementing executing operational strategies, addressing complex challenges leading team members continuous successes. Diligent scrutinizing profit loss statements, fostering financial health company maintaining holistic view operations also focusing granular details Languages English, French Arabic Highlights Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook Google Data Analytics, Search Engine Optimization (SEO) Web Metrics Social media tools Hootsuite Hashtagify Cloud Management Security Salesforce Customer Relationship Management QuickBooks 42 CPE Credits, Mastering QuickBooks level 3 Certified Skills administrative, ads, Arabic, business development, contracts, Customer Relationship Management, Client, clients, customer satisfaction, energy efficient, English, food safety, French, hiring, inventory management, inventory, marketing, market, mentor, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, networking, payroll processing, pivot tables, policies, pricing, product development, producing, profit, purchasing, quality, QuickBooks, safety, selling, sales, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax returns, training programs