CONSULTANT Career Focus Business Professional acutely focused customer service network building. Promptly develops vital relationships needed operate succeed sales field. Manager expertise delivering support services resolving customer complaints. Over seven years experience Real estate development. Also quick study, ability easily grasp put application new ideas, concepts, technologies. Exceptional organizational, communication, interpersonal, analytical, problem resolution skills. Thrive independent collaborative work environments. Proficient use computer applications including MS Word, Excel, PowerPoint Access, well AutoCAD ACT. Summary Skills Training development Employee relations Compensation administration Performance management strategies Human resources audits Maintains confidentiality HRMS National Human Resources Association Homeowners insurance knowledge Excellent communicator Deadline-driven Marketing sales specialist New program promotion implementation Procedure development Human Resources Information Systems (HRIS) Accomplishments Experience includes 1,000 physical property inspections. Promoted City Counsel liaison fifteen months. Professional Experience Consultant May 2011 Current Company Name － City State Maintain in-house clients, obtain customer referrals continuously build relationships. Recruited interviewed 30-60 applicants per 30 days. Customize Benefit plans individuals company employees based current health financial needs, family history budget. Administer following benefit programs: Medical, Dental, Life, Accident, Short Long-Term Disability. Serve clients supportive service. Promoted agency products customers person, telephone writing. Explained premiums owed policyholders, agents underwriters. Advised Implementation payroll tax systems Recruited hired international contract workers Advised managers organizational policy matters recommend needed changes. Query data generate data clients Conducted benefits administration benefit-eligible employees. Identified prospective customers using lead generating methods performing average 25 calls per day. Assisted creation vendor contracts outside vendors. Responded customer inquiries timely manner. Advised managers organizational policy matters recommend needed changes. link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Loan Consultant Developer Feb 2009 Oct 2014 Company Name － City State Adhered federal state compliance guidelines relative retail mortgage lending. Determined appropriate rate locks, issuance disclosures, overage underage waivers fee waivers. Developed close relationships area realtors promoted builders boost referral network. Assisted senior-level credit officers complex loan applications. Analyzed applicants' financial status, credit property evaluation determine feasibility granting loan. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Negotiated contracts coordinate lenders, attorneys inspectors. Diligently reviewed specialty loan portfolio compliance reporting requirements. Performed daily maintenance loan applicant database.Planned executed operational audits various business areas using risk-based audit methodology. Delivered informational sales presentations potential investors build symbiotic client relationships. Researched banking guidelines statutory requirements stay updated new laws applications. Generated new accounts implementing effective networking content marketing strategies. Organized weekly sales reports sales department track product success. Managed project budget 2.4 million Defined project deliverables monitored status tasks. Assisted Builders developers potential projects scheduling ,utility assignments TXDOT issues. Created financial analysis reports commercial real estate, borrowers' financial statements, lease reviews market research. Process Lead May 2013 Jun 2014 Company Name － City State Answered employee questions regarding unionization attendance issues resolved issues. Provides technical sales support assure successful customer integration implementation established company products consistently exceeding monthly individual group metrics Conducted new employee orientation foster positive attitude toward organizational objectives. Directed personnel, training labor relations activities. Answers customer inquiries concerning system software applications provides software development consultation prospective users. Understands, develops delivers systems/applications solutions customers business, information, technical educational needs. Subject Matter Expert several field applications. Recommend implement new methods, techniques, and/or procedures. Analyzes practices, procedures data determine answers technical issues. Project lead various assignments tasks. Tracked negative communication organization websites blogs developed strategies addressing it. Implemented payroll options temporary contract employees. Received company Employee Performance Award maintaining record sales achievement 20% growth three months row. Participated various incentive programs contests designed support achievement production goals. International Human Resource Manager Apr 2009 Mar 2011 Company Name － City State Directed personnel, training labor relations activities. Recruited specific roles within departments based budget. Facilitated recruitment activity global nature requiring knowledge different legislation, pay practices, opinion government policies procedures Upsold add-on services existing customers, generating incremental revenue 250,000 per year. Verified approved payroll wires manual check request administer quarter-end year-end process includes auditing W-2s, review quarter end year end reports, preparing corrected W-2s, review wage tax registers, working vendor ensure tax returns filed correctly Responsible assisting 401K, internal, external audits reconciliation 401k files payroll registers Responsible maintaining integrity personnel data 500 – 4800 employees based client processing multi-state payrolls (weekly, biweekly union) via ADP Enterprise Ensured processing unemployment compensation Partnered payroll vendor ensure accurate timely preparation filing monthly, quarterly, annual tax reports. Coordinated international domestic employees, including preparation invitation letters, confirmation schedule, managing logistics program Coordinated activities facilitated timely delivery payroll, benefits, employee relations, training development, legal compliance services Consulted clients evaluated worksite HR services. Developed, implemented delivered service plans, capturing clients' objectives. Facilitated applicable training programs developed required business units. Assisted business units implementing training specific environment Prepared sent offer letter, employment agreements, benefit information, visa check list, boarding documents new hires Provided accurate information ERISA reporting. Verified I-9 documentation time hire receipt Adviser maintain accurate records conducted quarter I-9 reports annual audits Worked HRIS vendor customize system according client need(SAP, Ultipro, Ceridian, Pay express) Consulted management staff identify issues problems confronting department offer suggestions human resource development organizational development Advised managers organizational policy matters recommend needed changes. Reviewed contracts appropriateness adherence internal policies regulations Identified staff vacancies recruited, interviewed selected applicants. Processed rehires, transfers, terminations, garnishments withholdings. Managed company tax payments organization 32 million annual revenue. Worked HR advisor's HR representatives establishing consistent hiring practices. Real Estate Inspector Aug 2006 Apr 2009 Company Name － City State Coordinated enforcement application various codes, ordinances technical specifications assure conformance plans Established maintained cooperative relationships representatives community, consumer, employee public interest groups. Prepared submitted annual report finances administrative activities city. Tested soil determine adequacy strength concrete, asphalt steel foundations. Gathered relevant materials bid processes coordinated bidding contract approval. Advised project manager regarding construction material costs quantity calculations. Drafted action plans led meetings department executives review project status proposed changes. Collaborated contractors clients on-site engineer single multi-family projects Kept up-to-date, thorough accurate case files. Presented agenda items 4 meetings per week. •Researched evaluated plans, specifications drawings •Performed investigations prohibited work. Issued citations, correction notices recommendations •Ensured housing expenditures complied budgets maintained •Worked general public, contractors technical professionals ensure City Regulations, Policies Procedures adhered understood •Drafted RCA's Monitored costs, timescales resources used achieve department city dead lines. •Developed bid packages RFI's required contractors submit project proposals Facilitated processing RFI's, submittal samples among general contractor, owner owner's consultants. Assisted public relations, media relations crisis communications campaigns. •Prepared work repair specifications quotes cost analysis construction process Managed project budget 42,000 per single family project 8.5 million per multifamily project. Met clients one-on-one determine necessary services make appropriate treatment recommendations. Collaborated team members identify accomplish HUD-program objectives. Loan Officer Apr 2006 Feb 2009 Company Name － City State • Processed loan applications including reviewing financial information reported determining financial status ability pay Created financial analysis reports commercial real estate, borrowers' financial statements, lease reviews market research. Generated 60-80 leads weekly. Produced 2.4 million net sales volume average month. • Ensured loan requests within policy procedure guideline properly prepared, documented approved Adhered federal state compliance guidelines relative retail mortgage lending. Researched insurance information flood certificates. • Prepared promissory notes, repayment schedules support documents required federal regulations • Counseled loan applicants recipients regarding diversity loans available • Prepared assisted preparation reports Determined appropriate rate locks, issuance disclosures, overage underage waivers fee waivers. Complied regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act Community Reinvestment Act. Reviewed 40 financial statements week. Built knowledge latest banking products services Home buyer programs, FHA ,VA payment assistance Advanced user Calyx sales management software, generating pipeline account reports weekly. Education Certification Human resource 2104 Rice University/ Susan B Glasscock － City State USA Professional Human Resources (PHR) Certificate Certification Mortgage 2003 Champions School Real Estate － City State USA Bachelor Science Civil (Environmental) Engineering 1999 Rutgers University － City State USA Professional Affiliations SHMR