Summary Administrative support professional experience working fast past environment, demanding strong organizational, technical interpersonal skills. Trustworthy, ethical discreet, committed superior Leadership, customer service, technical support working individual team environment. Confident poised interaction individuals levels. Detailed oriented resourceful completing projects time able multi-task effectively. Capabilities include: Logistics/ Distribution Management Medical Device Repair Technician Production/Operations Supervisor Shipping/ Receiving Supervisor Customer Service Representative Excellent Written/ Verbal Communication Experience Customer Service Advocate Jan 2015 Current Company Name City State Responsible answering incoming calls customers ensuring high level customer service maximizing productivity. Direct phone-based customer interaction answer resolve wide variety inquiries including limited pharmacy benefits, mail order pharmacy assistance calls. Assists customers /pharmacies/physicians orders reorders, benefit eligibility questions prescription inquiries. Escalates drug related calls appropriate pharmacist. Assist pharmacies members issues related processing pharmacy claims. Determines appropriateness overriding pharmacy claims edits error messages. Coordinates internal resolution claims exceptions issues. Assists entering new prescription orders system. Educates customers benefits, use plan, formulary, premiums status orders, claims inquiries. Medical Device Repair Technician Feb 2014 May 2014 Company Name City State Inspect test malfunctioning medical related equipment, following manufacturers' specifications using test analysis instruments. Test calibrate components equipment, following manufacturers' manuals troubleshooting techniques, using hand tools, power tools, measuring devices. Perform preventive maintenance service, cleaning, lubricating, adjusting equipment. Examine medical equipment facility's structural environment check proper use equipment protect patients staff electrical mechanical hazards ensure compliance safety regulations. Research catalogs repair part lists locate sources repair parts, requisitioning parts recording receipt. Solder loose connections, using soldering iron. Field Electronics Technician Jan 2010 Jan 2013 Company Name City State Read Interpret schematic drawings, diagrams, blueprints, specifications, work orders reports determine material requirements assembly instructions. Assembled electrical electronic systems support structures installed components, units, subassemblies, wiring, assembly cases, using rivets, blots, hand tools power tools measuring devices. Explained assembly procedures techniques workers. Conferred supervisors engineers plan review work activities resolve production problems. Production Team Lead Jan 2008 Jan 2009 Company Name City State Achieved work standards following production, productivity, quality, customer service standards; resolved operational problems; Identified work process improvements. Accomplished work requirements orienting, training, assigning, scheduling, coaching 20+ employees. Conferred supervisors coordinate operations activities within departments. Enhanced department organization reputation accepting ownership accomplishing new different requests; explored opportunities add value job accomplishments. Customer Service Representative Jan 2003 Jan 2008 Company Name City State Handled customer questions, complaints, billing inquiries highest degree courtesy professionalism resolve customer issues one call resolution. Communicated customers using web based tools demonstrated proficiency typing grammar. Made financial decisions protect/ collect revenue adjust customer account. Assisted call center manager assisting customer service representatives handling escalations difficult customer concerns. Education Logistics Supply Chain Management Post Secondary Training Certificate 2011 Florida State College Jacksonville City State Diploma 2003 Concorde Career Institution City State Military Service: 84 92 UNITED STATES ARMY Communications Specialist Received Honorable Discharge Skills ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring