DIVISION OPERATIONS RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive solid experience managing levels multiple projects including budgeting administration. Professional Experience Division Operations Risk Oversight Manager 03/2014 － 04/2016 Company Name City State Successfully planned built new business model operations team; successfully streamlining internal processes mitigating operational financial risk Developed third party risk management oversight platform consisting management, awareness testing exercises Provided oversight divisional monthly financial management requirements oversight budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, purchase order fulfillment) Provided oversight administration divisional operational change management tool (PBF/ORR) Provided oversight vendor SOW Harmonization (Operational Risk Prevention) Provided oversight governance divisional procedure documents Regularly provided operational strategic planning support 5 Directors, COS, VP. Operations Risk Oversight Manager 05/2013 － 03/2014 Company Name City State Planned built new business team division Provided oversight Foreclosure Prevention Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, purchase order fulfillment) requirements quality assurance responsibilities Departmental SPOC risk oversight/awareness remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight governance divisional procedure documents Regularly provided strategic planning operational insight/support 2 Directors VP. Vendor Compliance Manager 09/2011 － 05/2013 Company Name City State Regularly reported departmental Director partnered key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning operational insight/support 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City State Regularly reported departmental Director, Executive Director partnered key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic international Managed Vendor performance SLAs KPIs, including forecasting actuals Communicated existing emerging operational risks senior leadership procurement; project managed remediation efforts Provided operational insight development/extension Vendor SOW's Managed operational executive vendor relations Acted first line defense vendor incident management Managed direct reporting management level analysts 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City State Regularly reported departmental Director Met/Exceeded KPIs SLAs Provided oversight FiOS network provisioning order fulfillment Provided oversight network outage management including stakeholder communications Managed first second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City State Met/Exceeded national network provisioning order fulfillment performance metrics Supported FiOS sales channels regional operations (provisioning fallout facilities assignment) Participated FiOS cross-functional teams network provisioning system enhancements Managed planned unplanned network outages Effectively managed labor union relationships Regularly reported team Manager department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City State Performed root cause analyses monitored completion remediation plans business owners Provided FiOS quality assurance data call calibrations Managers Directors Performed associate level ticket audits quality observations FiOS provisioning repair/maintenance Collaborated national/regional operations teams development FiOS provisioning processes procedures Facilitated associate level FiOS provisioning training Regularly reported team Manager department Director. Education 2011 Villanova University Certificate 2004 Bachelors Arts Applied Science (BAAS) University North Texas Applied Technology Performance Improvement City State GPA: Cum Laude Cum Laude Applied Technology Performance Improvement 2002 Certificate Computer Network Technology Associate (CNTA) Southern University City State 2001 Associate Science Southern University Computer Science City State Computer Science Associate General Studies Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations