IT TECHNOLOGY SPECIALIST Professional Summary Analyst extensive experience Information Technology. Proficiencies include trouble shooting hardware software issues. Experienced Service tech excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences. Core Qualifications TCP/IP, Network monitoring tools, storage management, knowledge desktop support procedures active directory, skilled software Microsoft operation installation maintenance, working knowledge Windows 2000, 2003 2008 Server install, Microsoft office 2000 20010 applications software, Windows XP, Vista, 7 8 pc lap top install management. Professional installation upgrades, Network Security protection measures, networking cable patch panel install, testing layout, fiber optic installation, testing lay. Web development design using software front page, html python applications. Experience IT Technology Specialist 09/2015 04/2016 Company Name City State Monitored multiple databases keep track company inventory. Successfully led key projects resulted [positive outcome] Provided onsite training. Provided Tier1 Tier2 level support;. Perform Tier 3 level support customers operational maintenance aspects system equipment. Perform service, repair and/or install company products including system hardware, software, PCs POS equipment. Perform general maintenance, repair computer systems peripheral equipment. Replace install cable (cat5) network cable. Managed trouble shoot telecom phone system. Field Service Tech 03/2014 04/2015 Company Name City State Level 1 Field Service Tech Provided Tier1 Tier2 level support; Perform Tier 3 level support customers operational maintenance aspects system equipment. Perform service, repair and/or install company products including system hardware, software, PCs POS equipment. Perform general maintenance, repair computer systems peripheral equipment. Replace install cable (cat5) network cable. Information Technology Specialist 08/2010 09/2006 Company Name City State Provided hardware support related pc, lap tops, note books technical issues, software application OS issues. Assists clients recommending, scheduling implementing system hardware and/or software upgrades based needs anticipated growth. Set maintained active directory requests, setup network ids/email accounts remote desktop support specific client. Offered assist website design, layout hosting. Offered residential customers technical support hardware software issues related hard drives, power supply replacements virus removal. Information Technology Specialist 09/2006 08/2010 Company Name Conducted analysis address network issues led install T1 line. Monitored multiple databases keep track company technology inventory. Provide trouble shooting support matters related computer hardware software issues. Identify computer architectural requirements; establish upgrade systems; maintain installation records; improve system performance; maintain technical knowledge. Set maintain local area network using cable layout fiber optic connections. Configure trouble shooting routers, pix, Domino Server Microsoft Windows 2003 Server. Oversee staff related issues related computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support training. Develop policies procedures internet access antivirus installations. Communicate effectively end users, vendors upper management. Trained end users office applications security issues. Managed pc hardware software office applications installations local branch offices, feed mills truck shop Laurinburg, Bladenboro, Tar heel Nichols S.C. locations. Education Bachelor Science Business Management August-05 National American University City State Business Management Associate/Degree Business Computer Programming May-92 Robeson Community College Business Computer Programming CERTIFICATIONS Comptia Network February-14. Comptia A February-14. Skills active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development design