MANAGER OF FINANCE Professional Summary Highly motivated individual demonstrated proficiency listening clients needs, formulating tactical plan achieve best results parties involved. Constantly explores new challenging opportunities elevate client loyalty boost revenues. Known honesty, integrity genuine passion setting achieving goals self, helping others attain theirs. Superior interpersonal dynamics interface seamlessly others levels, backgrounds cultures. Respected maintaining professional positive demeanor. Career Achievements Quickly recognized financial instability within company. Immediately identified cause formulated plan successfully resulted avoidance bankruptcy showed stability needed acquire additional million dollars investors. Finance Operations Director multi million dollar premium finance company well agent within parent company, simultaneously. Developed professional partnerships interpersonal skills, integrity honesty. Successfully obtained licenses state North Carolina allowing become Insurance agent Property Casualty home auto. Developed streamlined system "checks balances" ensure proper resolution financial situations, resulting 95% return premium cancellation. Trained 27 agents standard operations ethical practices ensure professional service proved successful overall growth financial stability company. Qualification Highlights Intermediate level profiency Microsoft Office, Advanced FinanceMaster Jenesis software, Financial Client support databases. Outstanding ability multi-task working two separate software programs, provide technical support programs maintain website ease, still providing excellent customer service Clients phone office. Reputed competent trouble shooter. Clients confident issues would thoroughly investigated resolved. Recognized expert client networking, well building fostering long-term business relationships. Provided high level customer service client relations based outstanding communication interpersonal skills. Strengthened reputation Insurance Payment Center Johnson Insurance Management quality personal service increase referrals. Skills Work History Manager Finance 01/2008 01/2012 Company Name – City State Developing crucial business relations success company. Balancing relationships clients company's. Provide technical website support clients, agents company's. Maintenance 5000 active accounts, well 300 accounts currently collections. Assisted accounts payable/receivable. Utilized maintained two client databases, websites. Responsible processing notices invoices. Currently process $75,000 customer payments weekly plus additional $20,000 company refunds, process $40,000 financing new accounts, assuring customers good credit standing IPC. Collecting 40% bad debts weekly, 95% since taking Director Financing Position. Provide financing 27 agents work 9 offices spread throughout North Carolina. Daily, weekly monthly balancing 5000 accounts verification funds received delivered 9 agencies. Personally communicated 17 different insurance companies, assuring polices procedures followed conjunction ours. Consistently work state regulations make sure laws pertaining customer relations national guidelines responsible ethical insurance transactions practiced daily assure correct treatment clients. Daily managing office client services nullify conflict dealing accounts past due payments cancelled accounts. Developed client memos dealing increases payments, collections, contract errors. Wrote policies procedures pertaining daily operations financing proper process collect bad debt effectively agents follow. Trained trusted agent within parent company rules regulations financing assure secondary set checks balances place. Insurance Agent 01/2009 01/2011 Company Name – City State Writing insurance policy's home auto coverage. Liaison clients 17 insurance companies. Processing claims new business applications. Training new agents state federal regulations. Provided accountability corrections agent errors company wide. Highly recognized companies support troubleshoot correct complicated agent errors sought clients explanation insurance policies. Ability maintain multiple accounts simultaneously assuring good standing proper support. On monthly basis, created 80 new accounts resulting increase $40,000 revenue. Owner requested assistance build new relations rebuild current client relations due lack customer service previous agents. Grocery Manager 01/2007 01/2008 Company Name – City State Ensure excellence customer service, Review operating financial reports determine status store relative budgeted sales, expenses payroll. Associate management development, Associate training evaluations. Responsible Ordering, Maintaining inventory, developed implemented plans action reduce overhead expenses loss, Merchandising ensure increase profits conducted formal "store walks" ensure optimum store conditions, product quality, freshness, availability completing documentation accordance Foodlions standard practice guidelines. Manager 01/2004 01/2007 Company Name – City State Ensured high level customer service staff development, increasing employee morale retention, leading staff 30 example. Scheduling financial review. Monitored compliance health fire regulations regarding food preparation, serving building maintenance. Organized directed staff training, resolved personnel issues, hired new staff, evaluated employee performance. Monitored food preparation, size portions, garnishing presentation food ensure food prepared presented highest quality satisfaction. Investigated resolved complaints regarding food quality service. Assisted planning menus food preparations based anticipated number guests, palatability, popularity, costs. Assisted creating specialty dishes daily specials. Kept records required government agencies regarding sanitation food subsidies indicated. Bartending, coordinating special events large parties catering. Education Bachelor Science Organizational Management 1 2016 Charleston Southern University City State Organizational Management Currently enrolled CAPs online program North Carolina license, Casualty Insurance North Carolina license, Property Insurance 2009 Charlotte, NC Certification, Store management operations 2007 Foodlion Management Wadesboro, NC Certification, Restaurant management Operations 2004 Jocks Jills Sports restaurant Charlotte, NC Associate Science 1 2009 City State Information Technology Certification, Medical Assistant 1995 South Piedmont Community College City State American Career College City State GPA: top honors. top honors. South Carolina license, property casualty 2011 Accomplishments Non resident licenses Charleston, SC Affiliations North Carolina Department Insurance North Carolina Chamber Commerce Association Agents North Carolina South Carolina Department Insurance So need fix way name laid We need refine verbiage. Set words past tense. cant use currently now) Bullet information Keep info direct forget words embellish leave interpretation. Skills accounts payable, credit, client, clients, client relations, customer relations, customer service, databases, documentation, special events, Financing, financial, funds, government, Information Technology, Insurance, inventory, Director, managing, Merchandising, office, payroll, personnel, policies, quality, sales, Scheduling, staff development, staff training, troubleshoot, website, websites