COMMUNITY ADVOCATE Summary Compassionat e social services professional active listener dedicated working tirelessly clients help resolve mental health issues thrive terms.Eager learn Highlights 30 hour Domestic Violence Training Customer services training Proficient Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook Type 50 WPM Leadership Training Mental Health Facilitator Skilled DV Facilitator Skilled Advocate Violence prevention Attentive listener Sensitive Empathetic Detail-oriented Excellent interpersonal skills Accomplishments Developed 10 member supported partnership helped victims domestic violence get housed, gain skills, employment, ongoing support resulted sustainability. Experience Community Advocate February 2015 February 2016 Company Name － City State Developed maintained resources walk-in clients emergent needs. Participated additional training requirements effort stay abreast ever changing rules regulations associated various governmental programs Interviewed clients pressing issues including safety needs, food, clothing, housing, finances, employment, physical mental health determine nature client need Helped identify inner capacities connecting external resources resource systems Advocated educated clients housing work barriers prevent housing. Facilitated Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, prepares reports conducted outcome measurements assessment tools Organized assisted outreach presentation including resource tabling Ensured services adhered confidentiality laws standards principles Advocacy Based Counseling Participated community committee teams included task forces, event planning Provided appropriate group boundaries assist education reach manager program development, tracking reporting Advocacy based counseling accordance WAC 388-61A Chapter 70.123 RCW Created partnerships collaborations best suited clients YWCA On-Call Domestic Violence Advocate/Intern Children's Program /YWCA 2013 Performed crises intervention safety planning Conducted shelter intake including screening, interviews, orientation shelter facilities. Collected entered client data service data computer system Supplied administrative support needed Monitored alarms cameras maintains security shelter entrances performed safety Modeled, explained enforced shelter rules, policies procedures Communicates donation, volunteer supply request appropriately Provided secure sound structure activities aligns vision YWCA use communication applied principles Helped contribute meaningful activities provide outlet creativity fosters ingenuity leadership skills youth. Ensured shelter neat, clean adherence state local health standards Supported holistic healing, resilience, developmental growth children/youth impacted Domestic Violence trauma Developed, plans, implements curriculum children ages 6-12 years, conjunction Children's Program Manager program staff. Maintained predictable consistent rhythm program well expectations, boundaries guidelines. Helped children/youth develop safety plan build safety skills. Assisted children/youth skill-development. Adapted changing program needs available work flexible schedule, needed Partnered parents supporting overall social, emotional, cognitive developmental health children Assisted children/youth skill-development develops maintains clean, orderly, developmentally rich safe program space. Maintained caseload 15 plus client case loads working strict confidentiality strict time limits Consulted professionals regarding treatment specific clients. Educated clients families regarding community resources. developed workable solutions recurring problems individuals families. Managed caseloads acted advocate client rights Provided support homeless clients, connected community resources. Volunteer Coordinator/Assistant Treasurer September 2013 June 2015 Company Name － City State Recruited volunteers publicized volunteer opportunities appropriately matching positions volunteers. Created Managed database volunteers Participated planning, implementation, fund raising ideas events Assisted keeping financial records PTA activities using QuickBooks Maintained continuous direct communication president treasurer Secured signatures necessary documents Enforced risk management compliance Assist preparation semi-annual audits. Administrative Assistant January 2011 January 2014 Company Name － City State Answered multi-lined phones Filed documents Updated database Created documents dispersed various departments churches Set presentations PowerPoint Created prepared materials various events Provided data entry Took memos sent received correspondence Worked various computer programs/sorted mail. Increased meeting efficiency developing meeting agendas. M aintained organized master Resident Index information files master database. Retention Specialist January 2008 January 2009 Company Name － City State Answered received calls timely manner Deescalated customer grievances Data Entry processed payments Upgraded sold various packages Started, transferred, disconnected services Retained clients. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Maintained up-to-date records times. Developed effective relationships call center departments clear communication. Worked upper management ensure appropriate changes made improve customer satisfaction. Built customer loyalty placing follow-up calls customers reported product issues. Properly directed inbound calls phone queues improve call flow. Education Bachelor's Degree Human Services Management 2017 University Phoenix － City State King Human Services Management In progress Training YWCA Domestic Violence agency Skills administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision