PATIENT ADVOCATE Summary Highly driven, organized motivated Patient Advocate 7 years experience healthcare field customer relations. Skilled providing compassionate, efficient patient care background clinical settings. Experience leading team, new hire training, billing, claims, records management. Experience 01/2016 Current Patient Advocate Company Name － City State Served liaison patient hospital coordinate patient care. Provided patient staff support better facilitate communication. Referred clients social service agencies home health hospice. Worked call emergent patient needs. Provided off-site visits local hospitals offer emotional support. Established patient provider boundaries ensure appropriate behavior. 05/2015 12/2015 Claims, Eligibility Benefits Specialist III Company Name － City State Identified resolved discrepancies patient eligibility/insurance coverage. Assisted maintaining developing procedure manuals. Trained new hires eligibility benefit claims processes. Aided development strategies revenue cycle initiatives. Managed, updated, executed claims processing, well assisted team members adjudicating claims. Developed streamlined methods standard operating procedures. Worked patients obtain summary plan descriptions ensure proper timely claim adjudication. 05/2013 05/2015 Certified Data Entry Pharmacy Technician Company Name － City State Work Home Carefully reviewed patient medical histories diagnoses. Properly interpreted prescriptions, input written date, patient information, physician ids, medication name strength, correct appropriate directions, quantities dosage, additional patient allergies diagnoses. Entered prescriptions EPost system efficiently without errors. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Maintained knowledge proper procedures, medical updates, changes State Federal laws. 09/2009 05/2013 Lead Certified Pharmacy Technician Company Name － City State Interviewed trained new technicians, greeted patients, obtained personal information medical history, interpreted typed prescriptions accurately, dispensed drugs, released patients. Retained knowledge drug names generics, well knowing proper doses, sig codes, quantities drug classes. Responsible using computer system type prescriptions, abide HIPAA State Federal regulations, interacting patients, doctors insurance companies, carried many tasks necessary within pharmacy. Created work rotation schedules, filed 709 forms, handled medturn, supply orders, etc. Education Training Master Public Administration Health Care Management Grand Canyon University － City State Health Care Management 2011 Bachelor Science Family Human Development Arizona State University － City State Family Human Development Skills allergies, Attention detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written