BUSINESS CONSULTANT Professional Summary IT Business/Sales/Operations position experience technical knowledge contribute positively impact strategic improvements. Drive support change process improvement, implement technology solutions fast paced evolving environments. I enjoy interacting people solve problems creatively appreciate working diverse environment. Technology OPERATIONS 10+ years working technical operations environments supporting engineering, human resources, operations finance teams. Procure hardware software, provide quotes, detailed reporting utilizing Access CRM/Salesforce databases. Manage projects, timelines teams improve quality methods presentations key stakeholders. IT Helpdesk response team build client server systems business specifications, install OS, applications based department needs, utilize Active Directory provide updated information management, deploy hardware, software, troubleshoot resolve issues notebooks, desktop servers. Supporting Microsoft, MAC OS, Android iPhones. MCSE Currently enrolled Apple Training. Track analyze technical training, developed curriculum, procured software implemented courses engineers management. Prioritized organizational needs, attention detail within project timelines exceed business requirements technical training certifications. Microsoft Office Expert Support strategic initiatives maintaining servers systems, site DR implementation. Utilizing MS Active Directory iOS MDM monitor systems applications, support, troubleshoot provide appropriate application access cross functional teams maintaining system uptime. Management Led internal IT Team team IT consultants successfully rollout 22 branch Microsoft Exchange migration. Prepared environment, managed train trainer business teams successfully completed migration within 6-month timeframe, exceeding requirements preparation company acquisition. Offered new position within new company. Lead built strong relationships business units, program managers, engineering management identify technology needs, brain storm solutions, document implement new processes defined exceeded management operational goals KPIs. Direct Sales teams position products services would drive margin improvements. Provide weekly cost/benefit analysis reports lead 94% increase complete responses RFQ's/RFP's SOWs. Sales 6+ years Field Sales providing Mobility, Data Center, Networking, Cloud, Security, Professional services solutions Enterprise customers. Understand customer needs, goals KPI's IT environment able provide appropriate technology solution, alternative solution solve problems. Partner subject matter experts deliver web-based solutions C-level executives, IT teams procurement. Build establish solid relationships customers understand current technical environment, growth initiatives end goals better provide services solutions solve immediate challenges path meeting end goals. Provide technical presentations, manage product life cycles, partner OEMs distribution channels exceed customer satisfaction order fulfillment. Consistently build pipeline meet exceed 3X goals, forecast monthly/quarterly revenues margin. Customer focused, oversee technical team execution services results, meeting exceeding customers KPI's business goals. Power user Microsoft Dynamics CRM Salesforce. Utilizing research engines web tools understand competition, search new accounts projects align solutions services call. Document activities within CRM/Salesforce. Communication Interpersonal cross-functional communication skills, effective presentations, ability multi-task prioritize, time management. Creative, confident, always learning flexible understanding needs working diverse teams. Ability share technical information non-technical teams relate understand non-condescending, positive learning environment. Skills Complex data transformations Data operations abilities Ability validate data Exceptional interpersonal communication Project development Goal attainment Organized Operations management Project management Conflict resolution Efficient multi-tasker Deadline-oriented Relationship building Coaching mentoring Customer service Verbal written communication Work History 01/2018 Current business Consultant Discuss customer requirements, analyze business practices, recommend appropriate business models, recommend process improvement, research review financial systems, interview candidates, create business plan, implement business plans, assist customer projects needing improvement resolve client issues. 02/2016 12/2017 Field Account Executive Company Name 8 a.m. 5 P.M. oncall 24 x 7) New Account Development. identify prospects, documenting information environment current partners, cold calling, establish build relationships develop business solutions datacenter, cloud, security, mobility solutions professional services. Exceed customer satisfaction consistent focus communications customers building long term credibility, Customer First. On target 2017, 2016 103% margin goals. power user Microsoft Dynamics CRM, certified Cisco Business Value Analyst, MCSE, VMWare Solutions Professional Won signed Professional Services contract largest retail customer Northeast. Represented Northeast Sales Team Diversity Events. Participated numerous events activities held GNEMSDC. 06/2011 05/2015 commercial account executive Company Name 8 a.m. 5 P.M. oncall 24 x 7). Established solid relationships, maintained defended existing customers identifying, qualifying, building, closing net new business. Consistently meeting exceeding annual Sales Quota $21M+- FY11 105%, FY12 145%, FY13 127%, FY14 136% Awarded Sales Warrior FY14 increasing margin overall selling better products higher margin retention. Saleforce.com power user, building reports, extracting data, daily pipeline updates weekly forecasting utilizing Salesforce knowledge customer meetings. 06/2005 06/2011 business operations analyst Company Name 8 a.m. 5 p.m. Operations Support Northeast Southeast Sales teams, assist teams building revenues exceeding $4B annually maintaining healthy margin, monitoring revenues meet business goals. Compile deliver weekly reports Sales Management, identifying key areas issues focus, products generating highest margin/revenues overall success compared regions U.S. Provide products, services technical configurations Request Pricing (RFP) Response Quotes (RFQ) customers throughout eastern U.S. Implementing maintaining sales leadership strategy consistently working improving margin positioning key products. Assist influencing business growth areas specific product solutions exceed customer needs. Liaison Sales, Product Management, GBU's, Engineering, participating meetings calls discuss technical updates, product releases, issues roadblocks potential solutions. Present highlights key information sales teams weekly meetings. Strategic focus increase product penetration, utilizing product changes refresh solutions maintaining customer satisfaction building get-well plan recovery margin revenue accounts areas meet sales management expectations. sales Operations Excellence coach |Compaq computer corporation October 2002 june 2005 8 a.m. 5 p.m. Promoted Inside Sales Executive 4 months supporting enterprise accounts exceed $500M mobility sales coach develop inside sales teams supervisors utilizing recorded calls, product sales department performance reports. Developed team members compliancy, call quality, accuracy information productivity. Improved outbound sales calls performance 137% increase sales performance 6-month period. Evaluated Inside Sales process, accessibility information needed cold calling, resulting streamlining Inside Sales teams access resources, manuals, product information promotions second display. Positive results providing customers immediate responses information resulted higher sales, confidence Inside Sales teams overall satisfaction performance. This initiated new monthly sales incentive program monitored captured tools resources used successful sales process. Utilize CRM Access database results provide analytics statistics data center calls, build create reports, spreadsheets, charts present management weekly, identify areas improvement sales performance, establish programs meet new requirements train individuals/teams meet/exceed new criteria call center success. director information technology metrowest bank may 2001 october 2002 8 a.m. 5 p.m. oncall 24 x 7) Reporting VP Operations, managed lead IT infrastructure team daily strategic IT initiatives business process re-engineering. Managed migration 22 branches Lotus Notes Microsoft Exchange preparation bank acquired. Collaboratively met worked functional departments implementing technology streamline consolidate time consuming processes, including outsourcing legacy manual check process, resulted downtime delay check distribution. systems software engineer compaq computer company June 1995 May 2001 8 a.m. 5 p.m. oncall 24 x 7) Helpdesk/technical support Multivendor Systems Engineering. Built/configured hardware, install software, troubleshoot, maintain driver updates perform system backups. Work desktops, laptops, workstations, servers. Utilized Microsoft System Center Management Tools, Ghost, manage Exchange Server MSE Team. Acquired Microsoft Certified Systems Engineer digital equipment corporation operations manager information security 8 a.m. 5 p.m. Managed, maintained Access data base capture, monitor, report potential security issues client machines, set security parameters within engineering organization. Weekly reports/updates management determine potential breech. U.S. travel train groups within company compliance, identify areas concern information critical protect. Skills streamline, Analyst, develop business, business plan, business plans, business process re-engineering, call center, charts, Cisco, closing, coach, cold calling, com, Compaq, hardware, CRM, client, customer satisfaction, data base, desktops, financial, focus, forecasting, functional, Ghost, information security 8, information technology, Inside Sales, IT Support, laptops, leadership, Lotus Notes, director, meetings, Access, Access database, Microsoft Certified Systems Engineer, MCSE, Microsoft Dynamics, Exchange Server, Microsoft Exchange, migration, enterprise, positioning, Pricing, processes, process improvement, Product Management, quality, Reporting, research, retail, RFP, selling, Sales, sales management, servers, software engineer, install software, spreadsheets, statistics, strategy, Strategic, Systems Engineering, technical support, troubleshoot Education Degree Google IT Support Certificate currently enrolled via Coursera May 2018 AS Computer Information Systems Mount Wachusett Community College Computer Information Systems BS Business Management Lesley University Business Management AS Business Administration Mount Wachusett Community College Business Administration