BANK OPERATIONS ANALYST Summary To utilize skills I possess challenging diverse working environment. Highlights analytical customer service communication skills Accomplishments PBOL program 2013 graduate Experience Bank Operations Analyst 01/2010 Current Company Name City State Responsible reviewing processing Returned Deposited Items (RDI), Returned Cash Items Non Post Items Complete operational functions including approving G/L tickets Key Master reports prior forwarding Data Entry processing Assist teammates monitoring department mailbox, researching items phone support. Worked Special Services Atlanta transition functions department inherited. Assist developing updating department procedures Work closely Management SunTrust Liaison stream line North Carolina Treasurer process. Account Certification Operations Analyst 01/2009 01/2010 Company Name City State Responsible staff daily operations processing W8/W9 forms processing 1099 correction requests year end tax statements. Provide coaching training new existing employees daily new processes. Complete operational functions including approving G/L tickets, maintenance reports account updates refunds. Assist Operational Manager staff reviews. Analyze compliant non compliant trends provide recommendations improving monitoring programs, system enhancements, user education. Provide escalated support internal external customers IRS related issues. Assist development design SQL database department. Verify calling 945 941 Wire Remittance. Provide phone support Help Line branches. Monitor department mail box answering questions completing research outstanding items. Attend weekly bi weekly staff meetings. Account Certification Operations Supervisor 4 w/staff 01/2008 01/2009 Company Name City State Responsible staff daily operations processing W8/W9 forms processing 1099 correction requests year end tax statements. Provide coaching training new existing employees daily new processes. Complete operational functions including approving G/L tickets, maintenance reports account updates refunds. Assist Operational Manager hiring, disciplinary actions well staff annual reviews. Analyze compliant non compliant trends provide recommendations improving monitoring programs, system enhancements, user education. Provide escalated support internal external customers IRS related issues. Assist development design SQL database department. Verify calling 945 941 Wire Remittance. Provide phone support Help Line branches. Supervise 5-7 employees. Account Certification Workflow Coordinator 01/2007 01/2008 Company Name City State 4 Responsible ensuring staff completed daily processes including, limited to, W8/W9 forms, 1099/1098 year end tax statement corrections. Provide coaching training new existing employees. Conducted departmental training new upcoming projects. Assist development, design implementation Sales Force (system used via internet receive year correction request). Assist VCP/Remediation project mitigate 1.7M potential liabilities. Verify calling 945/941 daily Wire Remittance. Teller Coordinator 01/2005 01/2007 Company Name City State Responsible performing lead teller functions balancing ordering cash replenishment branch, scheduling employees work shifts, conducting performance review branch manager participating selections tellers. Also, completing advanced complex teller transactions. Complete operational functions included approving transactions, cash control, branch security internal control. Participates sale campaigns made sure tellers aware of, participating in, achievement sales service goals. Typically supervised 3-5 employees. IRS Compliance Analyst 01/2001 01/2005 Company Name City State Responsible processing corrections request 1099/1098 responsible reportable applications banks, including NCF. Assist Help Desk answering questions returning phones branches. Responsible Huntington Bank Merger mailing 140,000 W9 forms Feb 2002, supervising 7 temp employees, reviewing, processing incoming work. Created letters used returning documentation customers. Work levels management. Responsible verification/balancing 300 banks Tax Reporting system entries. Upload files IRS Project support year-end testing. IRS Compliance Specialist 01/1998 01/2001 Company Name City State Responsible clerical support compliance analysts. Responsible verification/balancing Tax Reporting system entries. Researching/monitoring new account reports. Process review Forms W8/W9 Editing filing savings bond receipts Process balance daily backup withholding deposits thirteen banks monthly spreadsheets. Project support Mail distribution. Operations Specialist 01/1996 01/1998 Company Name City State Monitoring reports 5 banks daily basis. Determining items need reported IRS. Making sure items reported within allotted time. Off Clerk 01/1995 01/1996 Company Name City State To verify pay-off automobile loans. Determine pay-off would satisfy loan begin process titles. Money Center Processing Teller 01/1990 01/1995 Company Name City State To verify process merchant deposits. Delegate distribute work fellow co workers. Assist balancing cash vault. Money Center ATM Teller 01/1990 01/1995 Company Name City State Process overnight customer deposits. Monitor ATM's determine cash replenishment. Travel conduct monthly audits balance site ATM's. Bank Teller 01/1989 01/1990 Company Name City State Handled customer transactions daily basis. Balanced teller drawer end day. Assist balancing ATM cash vault. Education Business 2013 Bellevue University City State Certification Business Management 1997 Valencia Community College City State Business Management Business Management 1990 Seminole Community College City State Business Management Medicine/Nursing 1989 Bethune Cookman College City State Medicine/Nursing Diploma 1988 Lake Brantley High School City State Skills 10 key, Account reconciliation, ATM, backup, balance, Banking, bi, Cash management, clerical, coaching, Oral, Customer Service, Data Entry, database, documentation, Editing, filing, Forms, phone support, Help Desk, hiring, letters, mailing, meetings, Mail, Microsoft office, Organizational skills, Problem solving, processes, reporting, Researching, research, Sales Experience, Sales, scheduling, spreadsheets, SQL, supervising 7, Tax, phones, Phone etiquette, typing 40 wpm, written communication skills, year-end