ADVISOR Summary Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Skills High customer service standards Call center management experience Proficient customer account software Strong problem solving ability Conflict resolution proficiency​ Customer Relationship Management software (CRM) Accomplishments Promoted Call Center Manager 2002. Experience Advisor 02/2007 08/2016 Company Name City State Supervise team 10 employees Make adjustments customer accounts needed Assist itune customers adding deleting services products As adviser I customer's first point contact representing Apple Support many popular products like iPhones, iPads, MacBooks, desktop Macs Healthcare Representative 08/2005 02/2007 Company Name City State Looked members charts give lab results apon request. Assisted Members appointments, referrals tranferring nurse. Maintained 100% compliance hospital government regulations (HIPPA). Confirmed updated personal information every call make sure Kaiser member accounts date. Billing Specialist Supervisor 04/2001 08/2005 Company Name City State Supervised 10- 15 call center employees Provided employee training needed teamAssisted Comcast customers billing inquiries disputesImplemented employee incentives keep employee morale Education Training Bachelor Arts Business Management 2017 University Phoenix Business Management Rancho Cordova, Ca, USA Skills Professional, friendly, compassionate, active listener processes ability Multi-task