CONSULTANT Professional Summary Certified Nursing Assistant experience serving chronically ill patients, including assisting daily living activities household tasks. Patient highly compassionate. Licenses New York State Department Health Nursing Home Nurse Aide Certification Program Original Certification Date: 5/18/2005 Current Expiration Date: 1/31/14 Certification 342285200505E Skill Highlights Understands mobility assistance needs Charting expertise Reliable transportation Trained grooming bathing assistance Calm level-headed duress Medical terminology knowledge Professional Experience Consultant March 2015 Company Name City State Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Built customer loyalty placing follow-up calls customers reported product issues. Resolved product issues shared benefits new technology. Managed quality communication, customer support product representation client. Answered customers' questions addressed problems complaints person via phone. Built customer confidence actively listening concerns giving appropriate feedback. CNA August 2007 July 2013 Company Name City State Observed documented patient status, reported patient complaints nurse. Completed submitted clinical documentation accordance agency guidelines. Collected urine fecal samples. Assisted adequate nutrition fluid intake. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Tended patients chronic illnesses. Charted daily information residents mood changes, mobility, activity, eating percentages, daily inputs outputs. Recognized reported abnormalities and/or changes patients' health status nursing staff. Documented resident records daily flow sheets. Assisted ADLs. Provided patients families emotional support. CNA June 2005 January 2007 Company Name City State Assisted adequate nutrition fluid intake. Directed patients prescribed range motion exercises use braces artificial limbs.Cleaned organized patients' living quarters. Facilitated games activities engage clients. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Assisted ADLs. Administered simple range motion exercises. Promoted continuity care accurately completely communicating caregivers status patients care provided. Promoted personal co-worker safety. Cashier February 2004 August 2005 Company Name City State Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Promptly reported complaints member management team. Correctly received orders, processed payments responded appropriately guest concerns. Served fresh, hot food smile timely manner. Resolved guest complaints promptly professionally. Quickly efficiently processed payments made accurate change. Properly portioned packaged take-out foods customers. Carefully maintained sanitation, health safety standards work areas. Cleaned food preparation areas, cooking surfaces, utensils. Took initiative find extra tasks scheduled duties completed. Cashier July 2001 March 2003 Company Name City State Executed cash transactions quickly accurately. Greeted customers. Checked customers bagged items. Quickly Served shoppers prompt, courteous friendly manner. Gave every customer immediate undivided attention. Maintained knowledge current product locations. Consistently received 100% rate customer satisfaction. Cashier March 1998 August 2000 Company Name City State Up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Promptly reported complaints member management team. Correctly received orders, processed payments responded appropriately guest concerns. Served fresh, hot food smile timely manner. Communicated clearly positively co-workers management.Served orders customers windows, counters tables. Packaged menu items bags trays placed drink orders carriers.Accurately measured ingredients required specific food items. Prepared served beverages coffee, tea fountain drinks. Mastered Point Sale (POS) computer system automated order taking. Carefully maintained sanitation, health safety standards work areas. Education Training CNA Certificate: Certified Nursing Assistant GED 2005 Rochester Educational Opportunity Center City State United States Skills Patient-focused care Excellent interpersonal skills Compassionate trustworthy caregiver Effectively interacts patients families.