SENIOR STUDENT ACCOUNTS OFFICER Summary Dedicated Financial Aid/Student Accounts Officer 7 years experience delivering outstanding service prospective current students parents. Well-versed working student information systems, Campusvue, PowerCampus PowerFAIDS. Extensive experience working student financial aid programs federal regulations. Self-motivated professional highly proficient developing creative solutions implementing objective decision making. Maintains positive attitude works hard build team relationships.Desires role increased responsibly authority. Experienced budgeting strategic planning. Highlights Microsoft Office ImageNow CampusVue PowerCampus PowerFAIDS VA Once Right Signature Ten Key Documentation reporting Packaging student aid awards Federal financial aid need analysis Polished communication skills Process implementation Cultural sensitivity Problem resolution Member NASFAA Experience Senior Student Accounts Officer September 2012 Company Name － City State Complete financial planning prospective current students Ensure students aware enrollment requirements receive Federal Institutional Aid Award certify Federal Private Loans undergraduate graduate students Counsel advises students parents financial options obligations Award financial aid adjust funds due enrollment status Audit student files ensure compliance Federal regulations Collect current past due payments new, current, withdrawn students Work students set payment plans fit budget meets University guidelines Provide quality customer service students, faculty staff Maintain logs records tasks Train new employees Manage caseload 400 students Counsel VA students benefits Complete financial aid verification process Responsible invoicing self pay students Responsible retention goals Ensures students financially eligible continue classes Maintain performance record 99% students packaged repackaged Assist Ready Pay reports Assist Federal Work Study Program. Financial Aid Officer December 2010 September 2012 Company Name － City State Completed financial planning prospective current students Counseled advised students financial options obligations Audited reconciled VA financial aid files ensure compliance Federal regulations Provided financial aid information groups within organization Worked organizations departments promote Financial Aid awareness Developed implemented policies procedures within department Helped hire, train motivate new staff members within department Certifying official Department Veteran Affairs Served Student Activities Board Campus Facilitator MBA distance learning classes Worked students set payment plans fit budget met University guidelines Helped maintained 90/10 ratio. Student Accounts Officer Financial Aid Officer April 2008 September 2010 Company Name － City State Completed financial planning prospective students Counseled students financial obligations Certifying official Department Veteran Affairs Handled accounts receivable accounts payable Helped maintain 90/10 ratio Financial Service Representative March 2007 April 2008 Company Name － City State Sold, opened maintained customer accounts Opened closed loans Made sales goals Responsible lobby management Licensed Insurance Agent SunTrust Investment Services, Inc. Recommended innovative alternatives customers reduce unnecessary Researched market trends surveys used information stimulate sales Lectured financial management strategies problem resolution techniques Teller Supervisor September 2006 March 2007 Company Name － City State Managed 5 tellers Created end month reports Enforced bank guidelines Handled customer complements complaints Trained coached new current tellers Vault Teller Financial Service Representative Level 2 January 2005 January 2006 Company Name － City State Sold, opened maintained customer accounts Opened closed loans Led sales meetings Teller November 2004 February 2006 Company Name － City State Made referrals potential sales Advised customers new products Cashed checks Handled deposits Education Masters Business Administration Human Resource Management 2010 Colorado Technical University － City State GPA: GPA: 3.73 Human Resource Management GPA: 3.73 Bachelor Science Business Administration 2008 Virginia Commonwealth University － City State Small Business Entrepreneurship Select One Interests Additional Information Skills