FRANCHISE OWNER Career Focus Experienced professional skills product development, customer service relations, department operations organizational structure development. Extensive knowledge hiring, training development team building/leadership multiple areas, specifically consumer insights, trend analysis, field research, product research. Summary Skills Business Management Development Strategic Tactical Planning Cost Control Analysis Quickbooks Weekly Payroll Team Building Leadership New Business Set Personnel Recruiting Training Opportunity Identification Process Improvement Creation Relevant Experience Expertise development execution marketing strategies Experienced social media digital marketing Proven competency brand creation service offerings Solid reputation fiscal responsibility budget management Well versed payroll management procedures Excellent ability prioritize effectively complete multiple tasks Great communicator strong interpersonal skills ​ Professional Experience 10/2006 11/2016 Franchise Owner Company Name － City State Developed directed pre-opening marketing activities business ensuring brand recognition territory successful store launch. Researched market competitors industry trends identify potential new products services. Developed implemented yearly marketing strategies including social media, print, tv digital advertising. Formulated comprehensive business plan complete clear actionable sales goals targets. Developed implemented strategies related operation business including limited marketing, sales, staff development customer satisfaction. Monitored sales service records investigated discrepancies. Determined staffing requirements interviewed, hired trained new employees. Tracked evaluated staff performance, handled promotions terminations. Created daily, weekly monthly individual team goals order ensure business' duties met timely manner. Created innovative bonus system helped cut employee turnover rates half less year. Prepared completed bi-weeky payroll accurately timely manner employees. Prepared filed financial statements balance sheets income statements. Evaluated cost reduction program improvement needs analyzing financial data. Entered revenue expense transactions prepared expense reports. Provided quarterly updates expeditiously responded inquiries corporate headquarters. 04/2012 12/2013 Department Supervisor Company Name － City State Developed monitored processes ensure delivery consistent high quality cost efficient service clients. Reduced outstanding receivables $32 Million $6 Million less 12 month period. Implemented imaging program improved efficiency service clients 60%, saved company $30,000/year shipping costs reduced 20 hours per week FTP (full time personnel) Developed successfully implemented new SOP efficiently convert financial data loadable file reconcile clients' outstanding receivables saving total 40 hours per week FTP. Developed implemented reporting tool efficiently track manage sensitive data sent shore facility Mexico, contributed elimination 10 hours per week FTP. Managed support 60 clients pharmacy financial reconciliation system developing tools streamlined data, allowing upper management teams collaborate identify current status business efforts allocated meet clients' deadlines deliverables. Implemented strategies across teams reduced turnaround time processing receivables 48 hours 24 hours without need additional human resources. Key resource team project tasked assisting company's IT group development implementation brand new platform would allow company improvement efficiency 80% Specifically, participated User Acceptance testing multiple applications new platform. 02/2006 12/2007 Customer Development Analyst Company Name － City State Responsible analysis retail data including sales, inventory levels, sell thru, key financial metrics assist Wal*Mart management identifying business opportunities, sales trends micromarketing opportunities. Identified opportunities, recommended, communicated executed short/long-term strategies enhance business relationship HBI Wal*Mart drive sales growth. Responsibilities also included developing plans completing online purchase order inputs information accurately loaded Wal*Mart system, reviewing Wal*Mart files via Retail Link insure system accuracy prior shipments. 02/2003 02/2005 Merchandising Assistant Company Name － City State Worked merchandising activities design production process New Ventures line Just My Size brand including marketing research, product development sourcing. Created directed entire line plan included design, fabrication, style numeration, color country origin, allowed business units track product development start finish. Worked directly New York design department well technical design team ensure product development product delivery timely manner. 02/2001 02/2003 Exports Specialist Company Name － City State Managed daily execution export documentation activities shipments going Mexico, Central America Caribbean. Directed, prepared audited data documentation (internal cost, pricing, inventory purchasing) ensuring compliance U.S foreign customs. Education 2002 Bachelor Arts International Business SALEM COLLEGE － City State International Business 1997 Advertising Degree CATHOLIC UNIVERSITY OF MANIZALES － City Colombia Languages Fluent Spanish English, conversational Portuguese. Skills Advanced Excel Word. Intermediate Power Point. Quickbooks