MANAGER FIELD Professional Overview Service focused strong knowledge healthcare management, client services, healthcare systems, management, Social Security, DFCS various platforms services. Core Qualifications Microsoft Office Suite Excel,Word Powerpoint) Knowledgeable various healthcare information systems include( Meditech, EMR, Mckesson/Stars, Artiva ,Onbase Host). Licensed Navigator 2984352 Affordable Care Act Certified Knowledeable CPT Coding Knowledgeable ICD-10 Education B.S Sociology June 1995 Albany State College Sociology Experience Manager Field January 2014 January 2016 Company Name － City State Responsible providing high quality client focused service leadership direction internal external operations. Provided smooth efficient operations facets hospital-patient-Change Healthcare partnership. In accordance established policy Federal/State rules regulations. Supervised 6 employees provided comprehensive detailed training needed complete assignments. Served Quality Assurance Specialist ensure application completed correct. Completed yearly performance Evaluations, monitored leave punctuality employees. Met yearly goals 95% district exceeded areas 3%. Trustworthy committed superior customer service. Confident interactions individuals levels. Assisted billed accounts approval rate revenue. Healthcare Representative January 2002 January 2014 Company Name － City State Interviewed clients hospital setting/or home visits assist obtaining maximum coverage Federal( SSI/ SSA Disability) State Medicaid benefits. Traveled several different hospitals throughout district order meet client needs. Acted Advocate patients families capacity Federal State agency. Worked effectively hospital staff give exemplified customer service. Adhered company legal standards regarding Protected Health Insurance(PHI), Personal Identifiable Information(PII) Health Insurance Portability Accountability Act (HIPPA). Maintained documented status applications clients via hospital system Change Healthcare. Met goals assigned Change Healthcare yearly. Case Manager January 1996 January 2002 Company Name － City State Under general supervision provided following: Determined eligibility manageed on-going cases, intakes renewals eligibility programs. Processed applications and/or reviews using appropriate criteria policies consistently according established guidelines. Recorded evaluated personal financial data obtained individuals. Keyed high volume data using standard office hardware software. Performed professional responsibilities assigned supervisor. Exceeded/ Met performance goals monthly well yearly. Skills agency, benefits, hardware, CPT Coding, client, clients, customer service, direction, financial, ICD-10, information systems, Insurance, leadership, legal, Meditech, Excel, Microsoft Office Suite, office, Powerpoint, Word, Navigator, policies, quality, Quality Assurance, SSI, supervisor, supervision