INFORMATION TECHNOLOGY CERTIFIED TECHNICIAN Summary Over Nineteen years experience Information Technology.Information Technology professional well-developed interpersonal, communication, organizational presentation skills. Solutions-focused, team oriented Senior Technical Support Analyst broad-based experience hands-on skills successful implementation highly effective desktop support operations. A broad understanding computer hardware software, including installation, configuration, management, trouble-shooting, support. Extensive experience HP products include Desktop, Laptop, high-end MFP devices Web JetAdmin, Areas direct expertise include Project Coordination Design, In-depth Technical Support, Corporate Desktop Support, Microsoft OS experience including installations-configuration-imaging, migration, registry editing. Network Citrix experience. Recommendations listed Roz Arasmo Estee Lauder Companies, Inc., Human Resources Administrator It great pleasure I take opportunity write recommendation extra ordinary individual awesome person know wonderful colleague well. During almost ten (10) years knowing Bill, displayed great talent within IT organization Estee Lauder, distributed excellent skills customer service everyone throughout company. He extremely well thought every level management Senior management. His dedication diligent excellence proven superior time time again. When called upon demonstrates top support timely professional manner mention completes tasks thoroughly accuracy never called back issue. We privileged awesome professional within organization. ____________________________________________________________________________________________ Lorilee Dickson Director, Change Management Communications Estee Lauder Bill diligent hard-working professional excellent customer service skills exceptional knowledge IT industry. Each time I requested support, quick respond completed request completely urgency. His thorough approach attention detail added bonus computer support provides regular basis. Skills years' experience) Security+ (Intermediate, 12 years' experience) Customer Service (Expert, 20+ years' experience) Networking (Intermediate, 10 years' experience) Internet Explorer Symantec Antivirus (Intermediate, 9 years' experience) Windows 7 (Intermediate, 2 years' experience) Series 7 (Beginner, 20+ years' experience) XP (Advanced, 6 years' experience) DOS (Intermediate, 20+ years' experience) Windows 8.1 (3 years 'experience), IP Mac OS (Beginner, 2 years' experience) iPhone (Intermediate, 2 years' experience) iPad (Intermediate, 2 years' experience) User Interface Writing (Intermediate, 12 years' experience) Troubleshooting (Advanced, 20+ years' experience), IT Operations (Intermediate, 8 years' experience) Accomplishments Jose Miguel Morales VP Security Engineering January 24, 2003 To Whom It May Concern, The intent letter express professional regards Mr. William Hale. I known Mr. Hale year academic milieu. During period I pleasure associated one finest people anyone could ever come contact with. William's technical professional prowess accorded highest regards peers. He thorough understanding job requirements accomplish corporate goals without sacrificing individual creativity. William success career, always interested betterment fellow man. I observed many times process accomplishing things truly representative person strong family moral convictions. William man wear many hats, humbleness allows good server, times adapt position leader. I deeply impressed Mr. Hale recommend unhesitatingly. I confident that, selected vacancy, would provide high level service commitment. Sincerely Yours, Jose' M. Morales [Electronic Signature] Jose Miguel Morales, VP Security Engineering http://www.semperfiglobal.com. Experience Information Technology Certified Technician 03/2010 － Current Company Name Desktop support, software/hardware installations configurations Manhattan area. Senior Technical Support Technician 01/2006 － 01/2011 Company Name Senior Desktop Support Analyst responsible software hardware assets company. Dedicated technician 500+ end users. Senior Technician SAP Project 2006-2010. Education Training 2017 Computer Career College MCSE,CNA, A+,CNA, Information Technology City University New York CIS Computer Information Systems Security Information Assurance Computer Information Systems Security Information Assurance 1987 Rollins College Finance Finance 1962 Certifications MCSE, MCP, CNA, Comptia A+, A+Network, A+ Security, HIPPA, Series 7,63,24 Microsoft, Comptia, Novell, SEC Series 7,63,24 Hofstra College Business Administration Business Administration Certifications Technical Support (Advanced, 20+ years' experience) Training (Advanced, 15 years' experience) Microsoft Office (Advanced, 11 years' experience) Hardware Support (Advanced, 20+ years' experience) Hardware Diagnostics (Advanced, 20+ years' experience) Hardware Installation (Advanced, 20+ years' experience) Software Documentation (Advanced, 10 years' experience) Enterprise Software Organization (Intermediate) CompTIA A+ Certification (Advanced, 12 Skills A+, A+ Certification, Antivirus, CNA, Hardware, Hardware Installation, Customer Service, DOS, Hardware Support, Information Technology, Internet Explorer, IP, Mac OS, MCP, MCSE, Microsoft Office, Windows 7, Windows 8.1, Enterprise, Network, Networking, Novell, SAP, Software Documentation, Symantec, Desktop support, Technical Support, Technician, Troubleshooting, User Interface