SUPERVISOR Summary Accomplished results oriented leader marketing customer service experience. Exceptional organization, time management multi-tasking abilities MBA- Management/Finance. Skills Complaint handling resolution Self-motivated In-depth knowledge markets relationships Complex problem solver Skilled negotiator Self-motivated Accomplishments Qualified [Number] quarterly sales bonuses exceeding sales target [Number] %. Leadership Research Implementation Assisted implementation new tracking system resulted improved patient care. Conducted research led development [program] Served key contributing member Leadership team. Experience July 2015 Current Company Name City State Supervisor Responsible daily oversight operations call center, monitoring average call handle time (ACHT), telephone service factor (TSF), adherence schedules. Supervise bargaining unit employees joint efforts (UAW) union. Manage Walk- In staff schedules service incoming customers. Assist assessment, development, implementation, ongoing reporting operational improvements relate customer service metrics process improvements call center. Reduced team average call handle wrap time metrics 200 seconds. 30% reduction). Participate meetings Account Receivable Department improve members payment efficiencies best practice implementation. February 2013 July 2015 Company Name City State Clinical Administrative Assistant- Healthcare Administrator Recruited, trained managed clinical medical staff customer service representatives. Directed medical receptionist operations, including scheduling, transportation protocols, patient satisfaction. Collected secured patient co-pays deductibles. Improved patient attendance rates 20%. Responsible developing implementing patient retention strategies. Improved processes ensure accurate electronic billing reimbursement. CMS-STARS Rating implementation support. Collaborated social services charitable organizations provide resources members local community- Served 200 families Fidelis Secure Care Medicare Advantage HMO (Dual Eligible). October 2010 January 2013 Community Account Manager Developed new retained existing relationships client base, resulting 65% retention 10% new membership leads. Conducted in-service training office/home managers regarding organizational protocols. Completed weekly reports nurse practitioners physicians. Verified client information ensure proper insurance information resolved customer service issues. October 2009 October 2014 Company Name City State Administrative Assistant/ Home manager Advanced increasingly responsible positions, culminating management role oversight state certified Group home. Directed 12 employees managed inventory, merchandise cost controls resulting 20% annual savings. Maintained high standards sanitation safety complied regulatory guidelines. Completed balanced billing, authorization verification, 3806 forms payment. Completed background checks, fingerprinting, employee information hiring packets new hires. Education Training Organizational Leadership Masters Business Administration Organizational Leadership May 6, 2017 University Findlay International Business MBA International Business Lean Six Sigma Black Belt Certification March 31, 2017 University Michigan Health Care Administration Bachelors Science Health Care Administration May 2015 Mercy College Ohio Associates Science May 2013 Wayne County Community College Magna cum Laude Activities Honors I experienced corporate professional 10 years progressive accomplishments, work history. I highly diversified interpersonal skills, demonstrated leadership strategic thinker efficient effective problem solving. I worked full time completing Executive Management MBA conferral date May 2017. My goal align engage broad, diverse skillset experience contribute meet exceed plan/budget goals. I seek career opportunity leverage unique skills qualifications business professional. My intent utilize MBA education work history establish mutual relationship, impact bottom line provide platform career growth advancement. *MBA- General Management coursework accounting, financial management leadership *Proven track record implementing successful leadership practices motivate manage staff. *Implemented directed 5S lean initiative 127 employees. *6 years professional robust leadership management experience. Skills billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation