HR SHARED SERVICES ANALYST Summary Versatile HR professional strong benefits administration background, progressive cross-functional experience broad range HR functions including; HRIS, state federal reporting, project management, client vendor relation management, HR regulations, employee relations, HR policies procedures, training, candidate screening interviewing, employee oversight Highlights Applaud, Colleague, SAP, ADP, PeopleSoft, Microsoft Office, Aon/Hewitt HRIS Systems Experience HR Shared Services Analyst September 2015 Current Company Name － City State Provide customer support HRIS questions issues researching resolving simple complex policy transactional questions related use PeopleSoft HRIS HR administrative policies practices. Assist addressing resolving inquiries employees, managers and/or internal HRBPs Provide tier 1 2 support employees, managers HRBPs Receive, audit, complete requests Mass Changes/ Reorganizations PeopleSoft Perform periodic audits data entered HR systems Establish guideline setting standard reports Complete HR transactional, payroll administrative activities needed Suggest methods update, simplify, enhance processes, procedures technologies based upon customer feedback Receive, audit, complete requests data corrections using Correction Mode PeopleSoft Support execute user acceptance testing system updates enhancements PeopleSoft Conduct data audits ensure data integrity Fulfill general reporting requests Maintain consistent service levels defined Meet deadlines handle varying workloads high degree accuracy. Human Resources Representative January 2014 February 2015 Company Name － City State Daily support administration University benefits programs, including communications vendors third party administrators. Maintenance Staff Compensation System market based job evaluation Providing daily administration counseling HR staff University employees benefits compensation systems. Performing day day administration variety human resource function including unemployment, forms review completion, exit interviews file review. Interpreting University personnel policies procedures ensure equitable application. Providing training engaging outreach activities. Providing support WMU retirees related retiree benefits programs. Providing technical support HR Representatives (generalist) benefits/compensation subject areas. Providing support backup role Director Human Resources Benefits Compensation. Make policy procedure recommendations based best practices. Benefits Manager/HRIS Specialist June 2012 January 2014 Company Name － City State Management College's employee benefits programs Human Resources Information System (HRIS). Documentation HR processes procedures HRIS management. Provided excellent service faculty, staff retirees ensuring compliance state federal employment benefits law. Oversee employee benefit enrollment process, serve primary contact faculty, staff retirees benefit related questions concerns work directly vendors resolve issues. HR Specialist December 2007 July 2011 Company Name － City State Managed annual open enrollment payroll-related functions include frozen salary, imputed income, rates information, EOI, direct bill retirees LOA Supervised process worksheet confirmation statement fulfillment direct contact vendors annual ongoing enrollment Created test plans conduct testing HR portal annual enrollment Successfully maintained client research mailbox, researched resolved complex client issues resolution Maintained update process documentation client processes procedures Updated maintained carrier files, imports, exports. Specialist November 2006 December 2007 Company Name － City State Processed short term disability payments. Administered leave absences, including FMLA, client organizations. Responsible reporting metrics. Education B.S Business Western Michigan University － City State Business Skills administrative, ADP, backup, Benefits, counseling, client, customer support, Documentation, forms, HRIS, human resource, Human Resources, HR, law, Director, market, Microsoft Office, payroll, PeopleSoft, personnel, policies, processes, reporting, researching, research, SAP, technical support