ASSISTANT MANAGER Career Overview Committed motivated office professional exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative. Skill Highlights Professional mature Strong interpersonal skills People-oriented Excellent work ethic Microsoft Office proficiency Meticulous attention detail Problem resolution Excellent time management skills Schedule management Core Accomplishments Process Improvement Oversaw implementation instant issue datacard system resulted cost-effective service. Data Organization Improved office organization compiling monthly sales performance reports employee evaluations using advanced Microsoft Excel functions. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Professional Experience Assistant Manager June 2014 January 2015 Company Name － City State Coach, motivate develop staff; prepare disciplinary notes performance evaluations Responsible branch, vault, ATM settlement daily reconciling differences needed Work greeter desk greet members come in, direct appropriate area branch, schedule appointments Help monitor answer calls coming thru call center Resolve customer issues timely manner. Serve back staff; running teller drawer, opening account, processing loans Pull reports track branch productivity goals. Head Teller Training Assistant March 2011 May 2014 Company Name － City State Ensure policy procedures understood followed branch staff Responsible branch, vault, ATM settlement daily reconciling differences needed Ensure operational integrity branch internal audits following branch security compliance requirements Main manager branch handle resolve customer issues escalate necessary Assistant Manager Branch Manager Contribute branch's sales goals personally recognizing sales opportunities referrals well coaching motivating tellers achieve goals. Coach, motivate develop tellers; prepare disciplinary notes performance evaluations Test new policies, procedures, computer updates prior rolling company wide Train employees new revised policies, procedures, computer updates Help recognize develop process improvements make efficient environment State Farm Agent Staff September 2010 March 2011 Company Name － City State Process quotes applications auto, home, life insurance. Assist policy holders policy changes maintenance. Recognize discuss insurance needs policy holders. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Organized files, developed spreadsheets, faxed reports scanned documents. Retail Banking Branch Operations Manager April 2008 September 2010 Company Name － City State Manage teller staff ensure teller line runs smoothly Ensure transactions processed accurately Ensure policy procedures understood followed Reconcile branch settlement differences Maintain branch cash control limits Balance vault, ATM, EDC machine daily basis Track audit negotiable items Ensure operational integrity bank internal audits Resolve customer issues timely manner. Contribute branch's sales goals personally recognizing sales opportunities coaching motivating tellers. Counsel tellers, prepare disciplinary notes performance evaluations Create manage schedule tellers. Senior Personal Banking Representative August 2003 April 2008 Company Name － City State Actively sell Sovereign Bank products services Analyze determine financial needs customer Meet exceed personal sales goals Open new accounts, process loan applications close loans Demonstrate depth knowledge consumer products services Research resolve customer issues timely manner. Education Bachelors Science Degree Criminal Justice 2003 York College Pennsylvania － City State Minor Criminalistics Accounting Skills Proficient office equipment: fax machine, multi-functional device, multi-line phone, Microsoft Office Possess exceptional organizational, analytical, time management skills well ability multitask Self motivated Excellent work ethic