HR GENERALIST Summary Human Resource Manager adding value contributing company growth profitability. Trusted adviser strategic business partner. Efficient developing implementing HR plans procedures. Promotes team-oriented, open-door environments conducive successful workforce. Highly motivated achieve company goals. Highlights Coaching training Employment law knowledge Employee relations Event management HRIS proficient Performance management Records maintenance Staffing recruiting Succession planning Training development Accomplishments Submitted 25 EEOC responses Developed training guides New Hire Orientation, Time Management System, Applicant Tracking System, Positive Associate Relations. Introduced first on-line Applicant Tracking System. Implemented Positive Associate Relations training salary management. Experience HR Generalist May 2015 Current Company Name City State Address inquires employees management regarding new-hire activity ongoing employee relation issues. Advise top management appropriate employee corrective actions. Facilitate regular meetings develop strategies positively influence workplace relationships. Recruit interview applicants daily. Implemented employee recognition incentive program Generate employee tracking reports week. Work senior-level management create fair consistent HR policies procedures. Human Resource Manager June 2004 May 2015 Company Name City State Multi-unit HR business partner upholding Company mission, vision values system. Support 12 units 1000 employees levels, including executive leadership. Analyze staffing needs develop strategies recruit, train, retain quality talent. Create utilize job descriptions within departments. Facilitate meetings develop strategies positively influence workplace relationships. New hire HR related paperwork compliance. Advise management. Work operations establish consistent hiring practices including succession planning. Work senior-level management create fair consistent HR policies procedures. Review federal state laws confirm enforce company compliance. Advise management appropriate employee corrective actions. Guide operations conduct background checks verify references. Employee performance evaluation process merit program. Address inquires employees management regarding employee relation issues. Prepare EEOC responses. Respectful workplace investigations. Monitor compliance company policy. Coordinate performance reviews, assessments, individual development plans. Process salary changes resulting merit increases, promotions, bonuses pay adjustments. Partner asset protection train maintain compliance. Promote quality customer service. Front End Supervisor February 2001 March 2004 Company Name City State Coordinated activities team members multiple locations. Recruited, trained developed customer service representatives. Created training manuals. Monitored daily activities customer support teams. Monitored program compliance maximize customer satisfaction manage associates. Provided departmental reports updates senior management. Resolved customer questions, issues complaints. Customer Service Technical Trainer June 1997 February 2001 Company Name City State Developed documentation common processes. Trained employees company protocols clearly efficiently. Researched issues resolve complaints answer inquiries. Provided technical support. Built maintained successful relationships associates, vendors customers. Mentored associates managers. Troubleshot issues worked associates accomplish goals. Bakery Manager June 1996 June 1997 Company Name City State Met customer needs effectively resolving food service issues. Followed procedures safe food preparation, handling presentation ensure customer satisfaction. Maintained sanitation, health safety standards work area. Performed monthly inventory control weekly stock ordering. Education Bachelor Of Science Wildlife Fisheries Science Pennsylvania State University City State United States Certifications Senior Professional Human Resources (SPHR) www.youracclaim.com/badges/4573892b-8bf5-4df5-a4b5-eb2df76c4a43 Skills Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training