ASSISTANT OPERATIONS MANAGER Summary Experienced professional successful career banking. Organized, highly motivated, detail-directed problem solver. Possess excellent interpersonal, analytical, organizational skills. Excels within highly competitive fast paced environments leadership skills keys success. An effective manager skills necessary direct, train, motivate staff fullest potential. Self-starter tasks oriented ability manage multiple-tasks Excellent written verbal communication skills proficient excel, word, outlook, access. Experience 04/2013 Current Company Name － City State Treasury Management Liaison Act liaison customer Treasury Management Sales Consultant. Prepare Treasury Management Work Orders using Treasury Management Implementation Automation system (TMIA) Technical Assistance Requests. Monitor track implementation avoid stalled inactive implementations. Assist Treasury Management Consultant gathering additional details setup maintenance Treasury Management products, including limited internal external customer contact. Prepare review Treasury Management agreements. Under Treasury Management Consultant direction: prepare, distribute, collect customer legal agreements clients' signatures. Validate Treasury Management agreements accuracy include signature verification, submit Treasury Management Agreement Housing (TMAH) processing Coordinate submit exception pricing requests Business Banking. Ability work high level independence, general supervision. Ability independently research resolve issues regarding implementation, escalate issues appropriate. Keep abreast product lines, internal policies procedures, external regulations may impact assigned area. Citibank, Account Reconciliation Processing Englewood Cliffs, New Jersey. 07/2002 06/2011 Assistant Operations Manager Oversee daily operations department 15 staff members. Team leader testing new software startup new department regards client implementation resulted seamless transition software upgrade. Escalated resolved customers issues complaints operational matters Assisted manager recruiting diligent professionals dedicated high values service performance. Designed coordinated developing proper training programs employees organization enhancing efficiency. Handled queries client feedback professional manner. Supported manager performing management functions staffing, training expanding business plans. Oversee reconcilements done timely accurately basis. Work Implementation Managers Relationship Managers account setups. Assist testing new products. Liaison clients, IT, client service, customer service. 06/2001 06/2002 Item Fraud Coordinator Company Name － City State Supervise 10 staff members. Conduct transaction activity reviews client relationships determine financial risk organization. Review research items referred. Contact clients determine validity check/item presented deemed suspect. Identify unusual transaction behavior patterns clients' accounts. Access utilize system available, SignPlus, NCIS Check Vision, CUSTOM, FileNet, locate Information needed order complete thorough analysis suspect items. Inform client Financial Center fraudulent activity incorrect. Advise direct Financial Center associates action taken client's account fraud detected. Proven record saving client substantial amount money identifying alerting upper management Fraud Department fraudulent activities account. Prepare submit daily MIS 10 staff. 05/2000 06/2001 Bank Teller Company Name － City State Accept cash checks deposit check accuracy deposit slip. Process cash withdrawals. Perform specialized tasks preparing cashier's checks, personal money orders, issuing traveler's checks exchanging foreign currency. Perform services customers ordering bank cards checks. Receive verify loan payments, mortgage payments credit card payments. Record transactions promptly, accurately compliance bank procedures. Balance currency, cash checks cash drawer end shift. Answer inquiries regarding checking savings accounts bank related products. Attempt resolve issues problems customer's accounts. Initiate open new accounts. Explain, advise promote bank products services customers. Cross-sell banking services products customers. Education 5/2000 Bachelor Science Montclair State University － City State Skills Account Reconciliation, Automation, Balance, banking, business plans, cashier, Consultant, credit, client, clients, customer service, direction, FileNet, Financial, Team leader, legal, Management Consultant, Access, money, MIS, NCIS, policies, pricing, recruiting, research, Sales, staffing, supervision, Technical Assistance, training programs, Treasury, upgrade, Vision