SALES Career Overview During course career IT Professional, I developed varied set I.T. business related skills. I hold expert knowledge applying technology business processes resulting cost effective efficient enterprise. My accomplishments major player successful pioneering implementation "Paperless Office" 33 local Virginia agencies, created paradigm shift culture agencies currently business. The experience road warrior leading day day "hands on" training user afforded "real life" work experience invaluable insight user training needs, challenges, acceptance buy-in. The knowledge I gained users resulted successful problem solving, change management implementation outcomes enterprise management systems. This kind knowledge experience cannot gained classroom white paper. I strong ability quickly capture business rules, policies, procedures, workflow issues, functional requirements resolve client technical roadblocks hindering successful implementation. I maintain reputation improving work environment via technology delivering solution surpasses client expectations. Strong analytical skills used business requirements analysis variety industries. Keen problem solving skills allowing rapid assimilation resolution complex problems. Ability anticipate issues, think proactive, use critical thinking skills plan stakeholder elicitation sessions. Ability quickly scope training implementation requirements project. Able excel fast-paced environments, aggressive project timeliness. Excellent problem analysis, troubleshooting, resolution skills. Quick identify weak links enterprise implementation ability effectively find solutions. Planning Extensive team management experience covering large small projects. Articulation concerns technology project planning senior management, including impact, readiness, buy-in related human factors. Familiar general project management practices, including use project management software/tools. Demonstrates good organizational delegation skills efficient, effective management one's other's time. Communications Skilled building strong relationships project stake-holders. Ability market project successfully obtain Stakeholder user buy-in. Experienced presentation skills. Works well people. Knows listen, inspire, motivate, collaborate, hold accountable, necessary. Excellent written oral communication skills ability communicate appropriately business technical situations levels matrix organizations. Articulation complex issues technology project planning senior management, including technology impact, human factors. Testing Working knowledge industry standard software testing methodologies, tools, processes, /practices. Training Results-driven, team-oriented posses personable demeanor positive attitude. Professional, well organized ability present training diverse population. Self-motivated, directed, devoted. Ability taking new theories concepts well responsibilities. Experience statewide travel. Strong ability recognize accommodate various user training levels challenges. Quickly learn new software software training tools. Highly effective scoping overall training needs needed resources enterprise projects. Experience handling technical issues arise training sessions. Experience technical writing coursework, presentations, user manuals. Technical support professional IT background. Enjoys troubleshooting find solutions difficult training projects, workflow technical issues. Qualifications Windows2000, Windows XP, Windows Vista, Linux, Macintosh. Microsoft Business Tools: MS Word Excel PowerPoint Visio Camtasia Smart-draw Snag It Requisite Pro Windows NT, 2000, XP, Vista, Windows 7, 8, 8.1 Mac PC Apple I Works SharePoint Proficient AVG, Printers, PC Security systems MS Office proficiency Accomplished mobile devices Patient diligent Troubleshooting proficiency Technical Skills Skills Experience Total Years Last Used Communication Skills, Exceptional listener communicator effectively conveys information verbally writing. 40 today Computer/Technical Literacy Computer-literate performer extensive software proficiency covering wide variety applications. 40 today Analytical/Research Skills, Flexible team player thrives environments requiring ability effectively prioritize juggle multiple concurrent projects. 40 today Flexibility/Adaptability/Managing Multiple tasks Flexible team player thrives environments requiring ability effectively prioritize juggle multiple concurrent projects. 40 today Interpersonal Abilities. Proven relationship-builder interpersonal skills. 40 today Leadership/Management Skills. Goal-driven leader maintains productive climate confidently motivates, mobilizes, coaches employees meet high performance standards. 40 today Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity ability build rapport diverse workforce multicultural settings. 40 today Planning/Organizing. Results-driven achiever exemplary planning organizational skills, along high degree detail orientation. 40 today Problem-Solving/Reasoning/Creativity. Innovative problem-solver generate workable solutions resolve complaints. 40 today Teamwork Resourceful team player excels building trusting relationships customers colleagues. 40 today Accomplishments My accomplishments major player successful pioneering implementation "Paperless Office" 33 local Virginia agencies, created paradigm shift culture VDSS DSS agencies currently business. Suggested business solution make policy procedure change versus IT development solution proved result estimated $1 million (1,000.000.00) savings State VDSS IT department. Work Experience June 2011 Current Company Name City State Sales March 2013 August 2013 Company Name City State Training Consultant/Business Analyst Developed DW refresher course new user curriculum. Developed new versions DW training user manuals. Served liaison user, administrator, developers program managers, suggesting improvements existing functionality. Recognized need improvements VDSS DW's routine training techniques Communicated need update training resources use curriculum development software (Articulate). Used Microsoft Business Office Suite products Snag It, Conducted training Data Warehouse state local administrators. January 2008 June 2008 Company Name City State Training Consultant/Business Analyst Identified documented functional requirements implementation enterprise system incorporated HR, E-Finance, E-Pharmacy, Crisis, Case Management Reporting. Developed user readiness surveys, business process models, vendor selection guide training implementation plan beyond assigned project's Statement Work. Supported RFP development process. Liaison software vendors stakeholder. January 2006 January 2008 Company Name City State Training Consultant/Business Analyst Project Lead Trainer ChildWins (electronic case management project). Successfully directed aspects training well solely trained complex 13 system search application (SPIDeR) approximately 3000 local state staff resulting approximately 85% increase use SPIDeR application. Trained Data Warehouse statewide, (a complex reporting statistical application), resulting approximately 80% increase application usage. Suggested business solution make policy procedure change versus IT development solution proved result estimated $1 million (1,000.000.00) savings State VDSS IT department. Reduced training expenses effectively reducing standard training travel staff 2 trainers 1, meeting VDSS training goals standards. Developed DW curriculum several versions accommodate User needs. Developed updated multiple versions DW training user manuals. Represented State VDSS serving various local committees. Served liaison user, administrator, developers program managers, suggesting improvements existing functionality training techniques. Suggested updated training resources use curriculum development software (Articulate). Used excelled technical writing skills using Microsoft Business Office Suite products, Camtasia, Snag It, Supported SIT UAT testing state applications. Conducted training SPIDeR Data Warehouse state local administrators, VDSS Help Desk program managers classroom, individual onsite settings. Identified scheduled training locations, environment timeframe facilitate successful sessions. Classroom training developed accommodate self-guided training posting VDSS training website. Conducted "Train Trainer" sessions statewide supporting "super user" concept. Lead "Super User" workgroups training software, hardware installs, troubleshooting, detailed application knowledge, handling business intelligence rules transition state multiple search application. SPIDeR). Conducted workshops topics "Train Trainer" "Super Users" DSS staff. January 2006 January 2008 Company Name City State Training Consultant/Business Analyst Installation Electronic Filing System Reporting software, scanners, printers. Developed training materials IT operator manuals. Trained 200 employees independently. Facilitated focus groups consisting 15 staff members. Analyzed agency's business processes, documenting requirements workflow preparation installation training. Collaborated various project stake-holders. January 2001 January 2006 Company Name City State Training Director/Business Consultant Lead business workflow consultant. Director Training 8 traveling trainers, managing technical non-technical training projects. Developed coursework various learning environments include classroom, individual, onsite. Managed day day training needs 33 local DSS agencies 8 traveling EZ-Filer trainers. Developed various versions User's manual accommodate multiple versions EZ-Filer software. Utilized various training techniques accommodate various user learning levels, medically physically challenged users. Road Warrior, 100% travel Major contributor development Long Term Care, Auxiliary Grant State Local Hospitalization applications Conceived modeled following software functions EZ-Filer product; Reporting, Case To Do List, Worker Tasks, Case Summary, making product competitive functional. Install hardware PC's, Scanners, printers, Signature pads, Assisted company's marketing events Trained Voice Recognition software, Dragon Naturally Speaking 7.0. Expertise interpreting Local, State Federal program policies. Workflow specialist, created business process Medicaid "Smart Card" concept. Maintained inventory control technical non-technical supplies Ez-Filer training staff. Education Training 12 Buckingham County High School City State USA High School Diploma Business Skills Business intelligence, Business process, Business solution, Project concept Project Success Curriculum development, Excellent customer service, Data Warehouse, Functional,