PRACTICE MANAGER Executive Summary Strategic, motivational, solutions-focused leader MBA extensive experience analyzing systems/processes implementing mission-critical infrastructure improvements Broad based experience healthcare industry including regulatory/corporate compliance, strategic planning, contract negotiations. Craft implement key quality improvements enhance quality patient care secure regulatory compliance Proven track record success developing solutions significantly improve efficiency business operations; experience developing implementing multi-year budgets operational plans. Excel corporate environments across diverse industries ability collaborate effectively colleagues, executives, client groups. Core Qualifications Proficient Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC Professional Experience Practice Manager Aug 2014 Current Company Name － City State Develop annual planning, budgeting productivity levels corporate accounting. Prepare detailed business financial activity reports use financial ratios statistical trending market-wide growth. Improvements top line growth 39.4% building effective hospital team, ensuring safe engaging environment, improving medical quality business performance. Responsible cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal DEA compliance. Develop deploy new hospital initiatives including training physician partners, implementing efficient patient workflow intake discharge community marketing/outreach campaigns. Build client base providing extraordinary service existing clients initiating new marketing plans. Information Technology Manager Feb 2012 Sep 2013 Company Name － City State Ensured regulatory compliance integrity health information systems. Provided support surveys, ADR, internal audits. Mentored ensured professional development new clinical employees providing onsite educational programs supported seasoned clinical staff making field visits. Member Performance Improvement committee oversaw compliance department operations. Information Technology Manager Sep 2008 May 2011 Company Name － City State Revised technology initiatives, developed strategic/operations plans drive business operations. Provided technical support EMR (Allscripts) projects. Developed, authored, distributed, enhanced processes improved procedural manuals/policies Standardized purchasing, procurement, inventory, network operations. Championed mission-critical operational changes required new system, network, telecommunication system training employee development. Recognized developing teams processes boosted growth, profitability, efficiency. Revised clinical training collateral, delivered classroom instruction, conducted clinical visits ensure field staff competencies EMR system. Marketing Director Feb 2007 Sep 2008 Company Name － City State Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, website referrals. Oversaw communication 3rd part public relations. Director Information Systems Jan 2004 Feb 2007 Company Name － City State Implemented agency's first disaster recovery plan minimize productivity loss. Established equipment lifecycles maximize use technology throughout organization. Created delivered agency computer/security training collateral instruction increase end user knowledge minimize agency risks. Boosted user satisfaction doubling bandwidth 2 remote sites tripling bandwidth corporate site, ensuring usage VoIP future projects. Reduced maintenance costs, improved productivity, increased employee security, decreased travel expenses implementing Verizon cell phone plan replace pagers, included Field Force Manager Integrated backend clinical system scheduling. Education Master Business Administration (MBA) Keller Graduate School Management － City State Bachelor Science Telecommunications Management DeVry University － City State Certifications Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation Skills ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow