SOCIAL MEDIA EVALUATOR Summary Extensive Management Experience Supervisory, Sales, Training focus. Possess strong ability achieve sales goals quality customer service well skilled performing administrative duties. Working knowledge Property Management, Tax Credit, Marketing, Collections, Leasing policies regulations gained work experience education. Skills Microsoft Outlook Microsoft Word Windows 10 Excel PowerPoint Multi-line phone system, Experience 08/2015 Current Social Media Evaluator Company Name － City State Daily social media activity (including limited to: Facebook, Twitter, Instagram, Pinterest, etc) Avid interest working social media. Ability follow instructions work independently effective time management skills. Excellent troubleshooting, communication problem-solving skills. Strong expressive writing skills. Ability articulate written verbal English. Uses Microsoft Windows (Vista above) MAC operating system outstanding performance. Advanced aptitude installing applications, troubleshooting addressing software issues limited support. 04/2014 08/2015 Rental Sales Agent Company Name － City State Carry duties accordance Avis policies procedures. Responsible selling optional products ensure customer satisfaction company productivity. Customer support include directions, maps, local area information. Maintained rental parameters ensuring customer understanding rates service charges. Updating rental agreement files notification clients overdue rental agreements facilitate return dates process rental extensions. Operation multi-line telephone assist client's issues, customer support.Ensuring accuracy rental agreements, preparation rental contract necessary details, completion car exchange requests computer system. 10/2008 04/2014 Escalations Management Company Name － City State Customer service supervisor-Develop staff 20 plus associates. Carry supervisory duties accordance Sprint's policies procedures. Responsible interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; disciplining rewarding employees; addressing complaints resolving issues. Monitor performance annual reviews. Mange aggressive sales driven environment ensure profit business bonuses staff. 05/2006 10/2008 Floor Supervisor Company Name － City State lead daily operations personnel department Enforce company policies procedures, train develop support staff Conduct weekly meetings team lead staff members demonstrate intense focus customer service individual accountability upkeep stability amongst production within department strategically approach projects, conducting thorough research production, call volume, personnel etc. implement relevant protocols enhance performance results mentor guide support staff efforts support supersede department minimums expectations Introduce goals outlined senior directors managements, delegate responsibilities support various projects Review team metrics within department, discuss additional counseling options improvements necessary Enforce overall integrity moral department, promote invaluable customer service. Education Training Thomas Nelson Community College － City State Skills approach, articulate, Avid, counseling, client, clients, customer satisfaction, Customer service, Customer support, directing, training employees, English, focus, hiring, team lead, MAC, meetings, mentor, Excel, exchange, Microsoft Outlook, PowerPoint, Microsoft Windows, Windows, Microsoft Word, multi-line telephone, operating system, personnel, phone system, policies, problem-solving skills, profit, protocols, research, selling, sales, supervisor, supervisory, time management, troubleshooting, Vista, written, writing skills