IT MANAGER Highlights Customer Client Relations Advanced Troubleshooting Techniques Project Management Tracking Windows Server 2003, 2008 2012 Windows XP, Vista, 7, 8d Experience IT Manager December 2013 Current Company Name － City State Stabilize manage infrastructure applications corporate remote facilities Create standard hardware software lists purchased based lists Create fiscal year budget IT department Perform thorough IT audit proposed various changes based audit Administer various information technology systems applications Plan manage information technology projects Define plan employee training programs internal staff Maintain production database applications Analyze system performance make recommendations management infrastructure upgrades and/or changes Reduce system downtime diagnosing resolving complex technology related issues Negotiate vendor contracts ensure correct product lowest cost Streamlined internal communication platform Perform routine vulnerability risk assessments company infrastructure Perform regular security audits internal infrastructure applications Implemented Voice Over Internet Protocol Phone System entire organization Manage corporate website made necessary edits adjustments Work various departments determine technology needs Provide end user support in-office remote users. Senior Technical Analyst October 2010 December 2013 Company Name － City State Manage team help desk technicians ensure excellent customer satisfaction prompt issue resolution 30 clients Maintain monitor ticket queue technicians Work technicians determine correct issue escalation path Administer various information technology systems applications Analyze system performance make recommendations management infrastructure upgrades and/or changes Maintain consistent communications client point contact Own complex client help desk infrastructure rollouts Develop detailed technical documentation processes clients Work closely Director IT develop help desk policies procedures Make technical recommendations clients based need cost Act account owner select accounts Formulate monthly help desk budget manage accordingly Work team vendors technical training needs. Director Information Technology January 2010 October 2010 Company Name － City State Manage corporate network ensure high system availability. Develop backup disaster recovery plan Reduce system downtime diagnosing resolving complex technology related issues Administer MPLS network remote locations Coordinate construction configuration remote offices Implement corporate infrastructure monitoring program Manage corporate phone voice mail systems Provide quality support personnel Communicate President/CEO technical matters. Director Information Technology June 2004 December 2009 Company Name － City State Manage corporate network ensure high system availability Maintain disaster recovery methods backup procedures Administer 68 Local Area Networks Investigate implement document management solution Manage internal phone switch voice mail system Oversee IT staff ensure job expectations met train deficiencies Implement incident reporting system allows tacking issues correction timely manner Formulate departmental policy procedure documents Create annual IT budget monitor IT-related expenditures Research recommend system development priorities Effectively communicate relevant IT-related information superiors Communicate departments ensure Information Technology needs met Write technical documentation hardware software installation, end-user support documents client PC standards Negotiate vendors create cost effective solution hardware, software maintenance agreements Provide end-users training classes Microsoft Office products Reduced cell phone bills 40% travel expenses 45% implementing policy procedures Exceeded job expectations minimal supervision required. Project Manager June 2000 December 2003 Company Name － City State Provide leadership direction installation team members investigating radiology department workflow, gathering requirements, managing scope ensuring quality throughout installation Work sales team determine PACS, Radiology Information Systems and/or Hospital Information System needs imaging center hospital Coordinate vendors, hospital staff hospital administration determine project timeline Aware HIPAA guidelines implications throughout project timeline Investigate Radiology modalities determine DICOM compatibility and/or upgrade needs Participate aspects equipment installations Communicate feedback management regarding needs sites Develop procedures deploy client PCs standard image security policies Work help desk team develop consistent help desk methods call logging techniques Education Bachelor Science CyberSecurity May 2015 University Maryland University College － City State CyberSecurity Computer Information Systems August 1993 Middle Tennessee State University － City State Computer Information Systems Skills Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow