CONSULTANT Skills Assessment Project Management Consult clients gain detailed information used develop comprehensive project plans tasks. Process Improvements The ability devise implement processes, procedures, systems internal controls strengthen operations enhance customer satisfaction. Professional Training Development Extensive knowledge electronic health care software clinical functionality relates clinic workflow including documentation, orders medications. Experience 01/2014 Current CONSULTANT Company Name － City State Currently contracted Community Health Systems (CHS) Franklin, TN work training manager coordinator manage training issues risks associated projects, using standard tools processes. Collaborate CHS project team populate establish training environments training activities. Apply principles adult learning theory, group dynamics, group facilitation, needs analysis, program design evaluation change management day-to-day practice program offerings. Provide WebEx sessions well on-site training classes necessary. Ensure training sessions consistent regulatory clinical workflows. Work organizations solve issues, create value, maximize growth improve business performance. Assist follow evaluations recommendations improving usage software systems various clinics specialties. Advise clients use information technology meet business objectives overcome problems. Provide strategic guidance regarding technology, IT infrastructures enabling major business processes enhancements IT. 01/2006 01/2014 PROJECT MANAGER Company Name － City State Provided strategic management operational oversight support teams consisting 6 direct reports 55 technicians Output Device Service Support, including budget control; production timetable, status reporting, client/project team coordination; quality assurance. Designed deployed several highly successful projects ground managing aspects projects including customer support, client services, operations quality assurance. Ensured monthly Service Level Agreements met. Worked monitor, track report progress project plan Senior Management. Accomplished project fielding deployment time within budget. Was responsible comprehensive planning systems fielding, deployment tasks budget. Created policies procedures incorporate day day activities Output Device Technicians throughout Army Corp Engineers. Asset Manager Configuration Item owner 12,000 output devices. Led dedicated non-dedicated resources accomplish project fielding/deployment phase. Promoted teamwork cooperation achieve objectives. Interacted Internal/External Senior Management Client side Organization Side. Conducted weekly Integrated Project Team meetings Output Device Technicians Support Team Asset Management, Configuration Management Database Processes Procedures. 01/1999 01/2006 PROJECT LEAD Company Name － City State Provided technical support Central office well site offices, included Windows 2000/XP, Windows 2000/2003 server operating systems. Served Project Manager 18-month private branch exchange (PBX) voice internet protocol (VoIP) conversion project. Served single point contact data network communication design development, installation, documentation problem resolution. Completed maintenance, troubleshooting documentation network architectures including: Cisco Switches, Routers, Virtual Private Networks (VPNs) firewalls. Monitored administered print, file application email servers. Implemented maintained network security policy. Education Training August 2003 Master Science Management Florida Institute Technology － City State Management May 1992 Bachelor Science Computer Information Sciences Alabama A&M University － State Computer Information Sciences Skills Army, Asset Management, budget, business processes, change management, Community Health, Configuration Management, conversion, Client, clients, customer satisfaction, customer support, Database, documentation, email, Senior Management, firewalls, group facilitation, information technology, managing, meetings, exchange, office, Windows 2000, Windows 2000, needs analysis, network security, network, Networks, operating systems, PBX, policies, problem resolution, Processes, program design evaluation, progress, Project Management, project plans, quality assurance, quality assurance, reporting, Routers, servers, Service Level Agreements, strategic, strategic management, Cisco Switches, teamwork, technical support, troubleshooting, VoIP, workflow