CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Core Strengths Strong organizational skills Seasoned conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Database Maintenance Assisted managing company database verified, edited modified members' information. Product Sales Cross-sold services rate 30%, upgrading customers different plans product packages. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Work Experience Consumer Services Advocate June 2014 January 2015 Company Name － City State Answered phones, sent emails, placed orders, spoke customers, went troubleshooting tips, trained new hires. Helped company grow multi branded company. Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase transactions. Developed highly empathetic client relationships earned reputation exceeding sales goals. Generated sales inventory reports Excel data variety sources, maintaining 100% accuracy rate. Prepared sold broad range customized merchandise individuals commercial accounts. Guaranteed positive customer experiences resolved customer complaints. Account Manager January 2014 June 2014 Company Name － City State Answered phones, made payments, spoke customers, contacted mortgage insurance companies. Assisted agent surpassing sales goal month $30,000. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Guaranteed positive customer experiences resolved customer complaints. Developed new customer prospects referrals. Executed outbound calls existing customer base resulting increase sales. Generated leads new sales telephone email contact customers. Customer Service Representative April 2013 December 2013 Company Name － City State I answered phones, scheduled appointments, went troubleshooting tips, communicated warranty companies insurance providers. Communicated merchandise needs issues appropriate supervisors. Accurately logged daily shipping receiving orders. Guaranteed positive customer experiences resolved customer complaints. Assisted customers store product complaints. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Worked strict deadlines responded service requests emergency call-outs. Developed highly empathetic client relationships earned reputation exceeding sales goals. Managed quality communication, customer support product representation client. Shipping Receiving August 2012 April 2013 Company Name － City State Answered phone, shipped received packages car parts, worked front counter. Worked strict deadlines responded service requests emergency call-outs. Interacted customers retail buyers follow-up shipping statuses expedited orders. Promptly responded general inquiries members, staff, clients via mail, e-mail fax.Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Successfully interacted customers retail buyers expedite orders. Assisted customers store product complaints. Responsible ringing customers timely manner guaranteeing high level customer service. Assisted customers finding out-of-stock items. Developed new customer prospects referrals. Communicated merchandise needs issues appropriate supervisors. Accurately logged daily shipping receiving orders. Stocked rotated inventory regularly. Hostess Server June 2011 August 2012 Company Name － City State Greeted customers showed seats Placed orders customers served food accurately timely manner. Assisted customers store product complaints. Worked team member performing cashier duties, product assistance cleaning. Prevented store losses using awareness, attention detail integrity. Guaranteed positive customer experiences resolved customer complaints. Replenished merchandise shelves items stockroom. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Seaman Recruit May 2010 June 2011 Company Name － City State Fulfilled responsibilities Seaman Recruit US Navy basic training program. Selected lay watch entire division. Selected Guidon division. Educational Background Associate Science Computer Science Southern University － City State Continuing education Computer Science High School Diploma Dance Alabama State University － City State Continuing education Dance Computer Science Student body government representative High School Diploma Dance 2008 Alabama School Fine Arts － City State Student body government representative 3.7 GPA Skills Cash handling Shipping receiving Careful active listener Multi-tasking Professional friendly