MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2 Summary Committed motivated medical support assistant exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative. Proficient quickly learning new procedures taking ownership diverse projects. Highlights Patient scheduling abilities Excellent communication interpersonal skills Flexibility Reception area management Detail-oriented Self-starter Team player Accomplishments Certificate Acheivement Experience 12/2015 Current Medical Support Assistant (OA) GS-5 Step 2 Company Name － City State Salary: $32,918 per year 40 hours/week Supervisor: Dwight Huddleston Service 20000 military/civilian personnel dependents Enters, manipulates and/or retrieves information data automated systems maintains monitors patient appointment schedules clinic/practice, coordinates and/or schedules patient appointments clinics specialties, receives patients visitors initial point contact, person telephonically records relays messages and/or redirect calls experienced providing technical advice assist managers provides information regarding practice, clinic, hospital policies, procedures, locations patients, family members, staff, etc maintains patients' records, electronic paper responsible clerical duties inherent processing (reception), care, processing (transition) outpatients, families/caregivers guests. Screen patients determine eligibility care treatment Always keep medical assistants informed regarding policies, procedures,and goals organization passes supervisor's instructions work assignment, priorities, deadlines. Manages templates 3 providers substitutes absent medical support assistants ensure coverage Provide job training newly assigned employees maintain appointment calendars schedule and/or cancel appointments. Knowledgeable Defense Civilian Payroll System (DCPS), Automated Time Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL) provide clerical/administrative automation support using multiple computer systems technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word MS) Well versed systems Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI). 10/2013 12/2014 Healthcare Assistant Rep Company Name － City State Salary: $18,000 per year 40 hours/ week. Supervisor: America Gurrero may contacted 915-204-1116. Duties: assisted FSA/HRA benefits administered Cobra benefits respond telephone inquiries complaints using standard scripts procedures filed personal information researches/resolves inquires logs customer calls communicates appropriate options resolution timely matter informs customers services available assesses customer needs provides functional guidance training assistance lower level staff assists planning implementing department goals makes recommendations management improve efficiency effectiveness operates word processing equipment order produce variety narrative tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures reports. 01/2003 08/2012 Account Adjuster II Company Name － City State Salary: $34,000.00 per year 40 hours/week. Supervisor: Tomeka Haddock -may contacted (252) 493-4081. Duties: contacted customers collect past due payments made acceptable payment arrangements customer filed personal information, perform skip tracing needed sent appropriate correspondence customers scheduled appointments designated personnel remind commitments, collected, selected, rearranged, tabulated, consolidated data numerous source documents. 08/2002 12/2002 Technical Representative Company Name － City State Salary: 18,000 per year 40 hours/week. Supervisor: Shana Jones. Duties: Accepted inbound calls customers regarding satellite radios, Activated new satellite service, resolved customer complaints processed refunds, Arranged defective satellite equipment repaired, replaced refunded. 01/2001 12/2001 Pharmacy Technician Company Name － City State Salary: $15,000 per year 40 hours/week. Supervisor: Tiffany Bowman. Duties: Received stored incoming pharmacy supplies, verified stock entered data computer maintain inventory records, Entered customer information prescriptions company database, Dispensed medical prescriptions operation. Helped health care providers patients greeting person phone; answering questions requests; referring inquiries pharmacist. Maintained pharmacy inventory checking pharmaceutical stock determine inventory level; anticipating needed medications supplies; placing expediting orders; verifying receipt; removing outdated drugs. Maintained safe clean pharmacy complying procedures, rules, regulations. Protected patients employees adhering infection-control policies protocols. Organized medications pharmacist dispense reading medication orders prescriptions; preparing labels; calculating quantities; assembling intravenous solutions pharmaceutical therapies. Maintained records recording filing physicians' orders prescriptions. Generated revenues calculating, recording, issuing charges. Ensured medication availability delivering medications patients departments. Prepared reports collecting summarizing information. Contributed team effort accomplishing related results needed. 10/1997 11/2000 Bookkeeper Company Name － City State Salary: $20,000.00 per year 40 hours/week. Supervisor: Milton Hagan. Duties: Maintained kept records cashiers' till balances, prepared bank deposits balanced cashier tills office ledgers developed system account financial transactions establishing chart accounts defining bookkeeping policies procedures maintained subsidiary accounts verifying, allocating, posting transactions balanced subsidiary accounts reconciling entries maintained general ledger transferring subsidiary account summaries balanced general ledger preparing trial balance reconciling entries maintained historical records filing documents prepared financial reports collecting, analyzing, summarizing account information trends complied federal, state, local legal requirements studying requirements, enforcing adherence requirements; filing reports, advising management needed actions, contributed team effort accomplishing related results needed. Education 2016 Bachelor Science Healthcare Administration/Healthcare Management University Phoenix － City State United States Health Care Administration/Healthcare Management (completed) 3.7 5/10/2011 Associates Medical Office Administration Fayetteville Tech Community College － City State United States Medical Office Administration 3.0 References Melissa Arnold (*) 910-574-3862 Tomeka Haddock (*) 252-367-776 Stephanie Williams(*) 910-489-3215 (*) indicates professional reference