SENIOR MANAGER OF CUSTOMER SUPPORT Summary Charismatic business professional successful managing business ventures profit positions. Effectively guides new products services concept market acceptance. E xperienced sales management, marketing, technical presentation creation service training. Devoted building strategic partnerships persuasion, negotiation personal presence. Highlights Driven succeed Organization assessment Leadership/Management Skills Dependable Time Management Flexible Friendly Personable Persuasive Enthusiastic team player New program promotion implementation Marketing savvy Meticulous attention detail Focused customer satisfaction Excellent written verbal communicator Trade shows Presentations Accomplishments Spearheaded company-wide prospecting, marketing closing endeavors. Brought NASA Southwest Airlines clients. Collaborated prospective clients prepare efficient product marketing strategies drive business development. Consistently generated additional revenue skilled sales techniques. Experience 02/2016 Current Senior Manager Customer Support Company Name － City State Perform Manager Customer Support duties addition following:. Meet major airlines domestically internationally secure future business contracts. Reserve travel including airline hotel accommodations department. Utilize company leads expand current customer base follow leads promptly via phone, email customer visits. 06/2013 01/2016 Manager Customer Support Company Name － City State Develop maximum sales potential major airline customers excellent customer service techniques knowledge products services, well competition's strengths weaknesses. Build maintain quality relations customers increase volume sales consistent basis ongoing determination customer needs. Evaluate calculate prices, discounts proposals meet specific customer requirements efficient manner. Train customer support representatives required. Possess strong management characteristics take charge situations, set examples deliver results. Coordinate events including golf outings, trade shows, baseball games hosted customer dinners. Order promotional items trade shows selected holiday gifts. 03/2012 06/2013 Customer Support Representative Company Name － City State Processed customer quotes verified accurate customer product information. Managed submitted requests quotes initiated quoting process cultivate new business. Manage expedite customer orders ensure customer satisfaction. Utilize Microsoft Office applicable customer's needs creating databases spreadsheets improved inventory management customer reporting accuracy. Coordinated "pre-sale" development sales personnel include pricing, availability configuration profitability. Research current market demands competition. Assist Director Powerplant Operations assigned tasks. 07/2011 03/2012 Administrative Assistant Company Name － City State Demonstrated capacity provide support executive -level staff; managed essential tasks, coordinated travel marketing-support activities. Demonstrate excellent oral written communication skills. Oversee receptionist area, including greeting visitors responding telephone in-person requests information. Organized file systems maintained electronic paper files. 10/2003 03/2011 Lead Flight Attendant Company Name － City State Managed crew five flight attendants; performing necessary flight attendant duties pertaining in- flight safety customer service; Verify first aid kits emergency equipment, including fire extinguishers oxygen bottles, working order within FAA limits. Inspect clean cabins, checking problems making sure cabins order. Ensured passenger safety customer satisfaction according FAA company policies; Answered passengers' questions flights, aircraft, weather, travel routes services, arrival times, and/or schedules. Assist passengers entering disembarking aircraft. Assist passengers placing carry- luggage overhead, garment, under-seat storage. Trained mentored new flight attendants; Participating training programs organized company provide update techniques relevant safety. Maintained high level personal decorum professional conduct uniform. Operate audio video systems. Willing relocate: Anywhere Skills audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills Additional Information Willing relocate: Anywhere Authorized work US employer LINKS https://www.linkedin.com/in/jesi-crane-53995933