CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative in-depth knowledge sales, account management training. I 15 years experience retail, real estate, medical, insurance sales customer service. Core Strengths Strong organizational skills Seasoned conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Quality Communication Interacted 50+ affiliate stations US Puerto Rico, ensuring reliable high-speed delivery residential small-business customers. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Sales Consistently generated additional revenue skilled sales techniques. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Multi-tasking Cashiered two cash registers tandem maximize customer flow. Database Maintenance Assisted managing company database verified, edited modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 January 2011 Company Name － City State Responsible working phone day call center assist members physicians responding telephone written inquiries prompt, accurate objective manner Spending approximately 90% scheduled time phone according business need,customer service* Experience working various lines business, i.e. CDHP, Medicare, Wellness, Disease ManagementDuties include Medical Claims Billing Coding, Medical Benefit Quotes* Conducting research,as well vast knowledge medical terminology anatomy* Data entry typing Interpersonal, verbal written communication skills.* Analytical organizational skills independent decision making skills. CUSTOMER SERVICE AGENT March 2002 September 2002 Company Name － City State Greet check-in passengers* Check-in passenger baggage* Assist passengers misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply security requirements* Reschedule passengers flight interruptions* Assist passengers arriving international flights* Documentation international departures* Produce required, work-related documentation* Monitors (CRTs) keyboards passenger processing (carrier supplied)* Carrier specific reservation/ticketing software scales weighing passenger baggage Ticket baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 December 2000 Company Name － City State Provide basic patient care including Assisting patient care, planning assessments including recording vital signs, height, weight, input output, collect test specimens, report record patient's condition patient treatments.* Check deliver food trays, assist feeding patient necessary, refill water ice* Assist patients mobility turn positioning, range motion exercises, transferring patients wheelchair, assist ambulation* Discontinuation IV's, Clean Irrigate lacerations Set Rapid Infuser, Heptafiler Setup* Answer phones Locate equipment Transport Non Critical Patients Assist Critical Patients* Foley Catheters Dressing Changes Feed patients assist Comfort Measures Safety Measures* Attend Psyche patients Escort patients treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation collection Change Sharp boxes O2's Decontamination procedures EKG's, Assist O2 delivery, Clean Instruments Post-Mortem Care* Copy charts admissions Splint Assistance, Suction, Crutch Walking Instructions Adjustments take Vital Signs Assist Pelvic Exams perform Phlebotomy. Educational Background Patient Care 10/2000 Maric College － City State USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses Certifications:PATIENT CARE ASSISTANT TECHNICIAN CERTIFIED NURSES ASSISTANT Paraleglal 2004 Penn Foster － City State USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional friendlyCareful active listenerStrong public speakerMulti-tasking