INFORMATION TECHNOLOGY SPECIALIST Career Overview Temporary/Permanent Service Representative PROFILE: Professional personable relating customer coworkers, 10 years' experience customer relations, excellent verbal written communication skills. Dependable, responsible contributor committed excellence success. Efficient problem solver excellent decision-making, organizational, interpersonal skills; able effectively communicate customers socioeconomic levels. Knowledge principles processes providing customer personal services; including customer needs assessment, meeting quality standards services, evaluation customer satisfaction. Analytical thinker, relentless researcher experienced problem solver. Adaptable able work pressure remain productive fast-paced environment. Trained team members Ability take charge little guidance Excelled leader charge Trained management procedures, analyzing data principle business Communication Excellent interpersonal social skills; experienced successful team collaboration achieve goals Effective oral communications using phone, individual, group, training, facilitating presentations Efficient written communications utilizing report writings, developing presentations, emails policies procedures Customer Service Ability resolve problems timely manner Professional personable relating clients coworkers Ability remain calm, patient, productive fast-paced environment Knowledge principles processes providing customer personal services. This includes customer needs assessment, meeting quality standards services, evaluation customer satisfaction Qualifications Microsoft Office, Word, Excel, PowerPoint, Outlook. Microsoft Operating System Proficient Remedy IBM ticketing system Work Experience February 2013 December 2013 Company Name Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc. leading provider end-user enablement, customer service, service experience management, cloud technology services Fortune 100 companies. CompuCom partners enterprises develop smarter ways work grow produce value business provide excellent customer service. Served Windows 7 Customer Support agent Cigna Health Care Provided customer service support 35,000 Cigna Health employees Windows 7 migration Handled inbound phone calls involved variety requests inquiries Helped customers solve wide variety technical support issues Technical support issues involved installing software hardware specific programs Offered suggestions provided complete solution customers' needs Handled high low volume calls English Spanish Used good communication skills, problem solving skills, available tools resolve issues Provided excellent customer service quickly efficiently. October 2010 August 2012 Company Name Information Technology Specialist 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists responsible customer service unit members key leadership, maintaining, processing troubleshooting military computer systems/operations. Provide customer network administration services Maintain hardware, software network Preformed general clerical duties typing, answering phones, filing, record keeping maintaining military equipment Executed duties little supervision Helped unit members solve wide variety technical support issues Technical support issues involving installation software/hardware specific programs. May 2007 October 2010 Company Name Maintenance Supervisor 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic primarily responsible supervising performing maintenance recovery operations wheeled vehicles associated items, well heavy-wheeled vehicles select armored vehicles. Supervise perform field sustainment maintenance wheeled vehicles construction equipment Supervise recovery operations wheel vehicles related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting testing wheeled vehicles material handling equipment systems, subsystems components Performed management stock record/warehouse functions pertaining receipt, storage, distribution, issued maintained equipment records parts Reviewed verified quantities received bills contracts, purchase requests shipping documents raised quality accuracy performance, cost, parts improved maintenance management. April 1998 February 2003 Company Name Team Leader Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry main land combat force backbone Army. They responsible defending country threat land, well capturing, destroying repelling enemy ground forces. Perform member fire team drills combat Aid mobilization vehicles, troops weaponry Assist reconnaissance missions Process prisoners war captured documents Use, maintain store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained records maintenance military weapons. Education Training October 2014 DeVry University City State Bachelors College Business Management Technical Management GPA: Graduation Distinction GPA: 3.0 Technical Management Graduation Distinction GPA: 3.0 Principles Management Project Management Interests U.S Veterans Preference: 10 Points Military Serves: 05/2007 08/2012, Honorable Discharge Military Serves: 04/1998 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% Greater Service Connected Disabled Veteran Schedule A Hiring Authority. Skills Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing Additional Information Citizenship: U.S Veterans Preference: 10 Points Military Serves: 05/2007 08/2012, Honorable Discharge Military Serves: 04/1998 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% Greater Service Connected Disabled Veteran Schedule A Hiring Authority.