CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative Innovative professional driven launch career teaching. Brings valuable experience legal clinical research fields. Summary Skills Excellent research skills Detail oriented Meticulous attention detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training developmentBusiness process improvement Professional mature Articulate well-spoken Strong problem solver Works well pressure Accomplishments Bachelor Arts Criminal Justice, Emphasis Legal Studies, Cum Laude, 3.63 GPA May 1999. Member Golden Key National Honor Society Associates Degree Liberal Arts, 4.0 GPA. Member Phi Theta Kappa International Honor Society, Member Golden Key National Honor Society 4.0 GPA, Member Phi Theta Kappa International Honor Society Experience Company Name December 2012 Current Clinical Data Operations Support Analyst Home-based Support development delivery key performance indicators metrics provision monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers produce monthly metrics. Build eRoom databases tracking critical document package reviews. Responsible exporting databases providing monthly dashboard analysis. Provide support reviews financial operational performance provision analysis data ICON's systems. Work closely Global Director, Study Start Up Leads support global consistency, focus development across SSU Lead function. March 2008 February 2013 Executive Management Assistant Design presentation Tools using Excel Powerpoint. Modify tools based sponsor needs. Conduct training sessions globally use tools present data. Executive Management Assistant- 03/08 02/13 Created multiple databases across many eRooms purposes tracking, analyzing reporting quality issues, governance compliance, sponsor feedback, audit findings responses. Responsible pulling data CTMS Planview via Business Objects OMR, analyzing presenting results Sr. Mgmt. Assist report generation preparation Sponsor audits. Liaise multiple departments accounts payable resolve employee, team compliance issues. Trained assisted employees various company applications, expense reports Microsoft Office applications. Worked Report Developers create ad hoc reporting meet needs Sr. Mgmt Prepared regular basis suite metrics via bar graphs PowerPoint presentations Sponsor Quality Management Joint Operations Committee meetings. Deployed surveys compile data eRoom database. Responsible tracking promotion eligibility US Clinical Operation employees, obtaining recommendations, notifying management finalized promotions salary increases. Company Name May 2006 September 2007 Executive Associate, General Counsel, Labor Employment Company Name September 2007 March 2008 Sr. Administrative Support Associate, General Counsel City State Managed high-volume workload within deadline-driven environment. Identified process improvement opportunities implemented changes gain operational efficiencies within department. Developed maintained complex spreadsheets. Maintained data sources departmental records management information reporting. Provided information support complex requests department projects, programs events. Handled aspects planning carrying regular training events client education. Supported development modification presentations. Collected data generated management information reports graphics. Provided comprehensive support services routine analysis unit. Assisted various types departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website posting secured self-service resources client use facilitate collaboration documents projects. ◦ Responsible maintaining,monitoring updating site content security groups. Education The University Texas San Antonio 1999 Bachelor Arts Criminal Justice, Legal Studies City State US The University Texas San Antonio, 1996-1999 Bachelor Arts Criminal Justice, Emphasis Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree Liberal Arts, 4.0 GPA. Member Phi Theta Kappa International Honor Society, Member Golden Key National Honor Society. Cape Fear Community College 1995 City State US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist Microsoft Office Word 2003 Certified Microsoft Office Specialist Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist Microsoft Office Excel 2003 Certified Microsoft Office Specialist Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared regular basis suite metrics via bar graphs PowerPoint presentations Sponsor Quality Management Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003