OPERATIONS MANAGER Career Overview Experienced enthusiastic management professional strong analytical, organizational problem solving skills. Successful overall operations fast paced environment, in-depth knowledge sales, operations, finance customer service. Areas Expertise Operations management Effective leader Staff development Complex problem solving Inventory control Calm pressure Sound judgment Supervision training Professional Experience Company Name September 2014 Current Operations Manager City State Mentored, coached trained new reception team members. Boosted company efficiency streamlined reporting processes. Created maintained schedules 8 departments. Responsible payroll processes. Consulted IT department oversaw launch, training implementation new salon software. Responsible financial reporting accounting department. Directly managed salon's Operations Coordinator maintenance team. Worked maintain inventory levels reduce overall shrink retail aspect business. Company Name September 2010 September 2014 Salon Manager City State Managed team 18 professionals. Directed strategic initiatives achieve projected monthly sales goals. Coordinated oversaw day-to-day business operations inclusive ordering supplies, payroll, facility maintenance schedules. Reduced controlled expenses adhering budgets researching applying cost effective alternatives. Surpassed revenue goals four consecutive quarters. Increased profits 20% previous year 13/14 fiscal. Ran highest grossing revenue per chair location company. Trained monitored customer service representatives ensure quality customer service. Provided training, mentoring guidance new existing employees. Consulted assisted seeing operations area locations. Promoted Operations Manager salon's flagship location New York, NY September, 2014. Company Name February 2008 September 2010 Floor Manager City State Direct liaison clients technical staff. Involved aspects customer service ensure superior service. Created maintained staff schedules. Assisted ensuring seamless highly productive day-to-day goings on. Monitored tracked daily/yearly/weekly sales departments. Promoted Salon Manager company's Greenwich, CT location September, 2010. Company Name February 2003 February 2008 Marketing Public Relations Director/Manager City State Developed implemented marketing business plans, designed press releases promotional materials. Coordinated oversaw promotional special events. Simultaneously managed multiple projects tight deadlines. Developed advertising PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes direct mail campaigns. Initiated direct marketing programs creative concept production implementation. Developed in-house database targeted new customers. Negotiated, purchased, scheduled newspaper, radio, outdoor advertising. Supervised development maintenance company's Web site. Assisted owner managing company operations. Monitored customer service representatives ensure quality customer service. Provided training guidance new employees. Designed presented training curriculum personnel. Human Resources coordinator. Company Name August 2001 February 2013 Administrative Assistant/Receptionist City State Direct liaison clients, management technical staff. Involved aspects customer service appointment scheduling including solving problems, answering questions working customers ensure fantastic service. Greeted guests, performed general front office duties, answered phones, scheduled appointments maintained reservations database. Maintained computerized customer database. Worked well levels management regularly assisted managers projects. Handled large call volume maintaining accuracy, efficiency, positive, friendly attitude. Operated cash registers computer input applications. Acquired excellent communication interpersonal skills public coworkers. Promoted Marketing Public Relations Director/Manager February 2003. Education Training The College Staten Island 2002 Bachelor Science Communications City State US Bachelor Science: Communications, 2002 The College Staten Island New York Additional Information Accomplishments Additional Information Honors Awards: Dean's List 1997-2002 High academic standing Presentations Developed advertising PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes direct mail campaigns Skills Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving