CONSUMER ADVOCATE Summary To obtain position would utilize strong customer service, communication, leadership skills offer opportunity continued professional growth development. Skills Results-oriented Client-focused Quick learner Computer proficient File/records maintenance Training development File/records maintenance Microsoft Office Experience 09/2016 Current Consumer Advocate Company Name － City State Assist consumers signing health coverage multiple health insurance companies. Assist consumers accessing accounts answering questions regarding enrollments. Assist consumers changes account assist resolving payment issues account. 06/2016 09/2016 Customer Service Representative Company Name － City State Answer phones, greet clients. Assisted clients writing new auto, home, marine policies. Processed policy changes renewals well remarketing policies acquire rate reductions clients. Sold Auto, Home, Marine Renters policies well upselling cross-selling additional product lines. Provided agents MVR's, correspondences, filing, processing personal policies. Provided additional clerical duties assigned. 09/2014 06/2016 Customer Service Representative Company Name － City State Answer phones, greet clients. Assisted clients writing new auto, home, marine policies. Processed policy changes renewals well remarketing policies acquire rate reductions clients. Sold Auto, Home, Marine Renters policies well upselling cross-selling additional product lines. Provided agents MVR's, correspondences, filing, processing personal policies. Provided additional clerical duties assigned. 05/2012 09/2014 Administrative Assistant Commercial Personal Lines CSR Company Name － City State Answered phones, greet clients. Prepared marketing materials, client presentation folders commercial policy binders agents clients. Created client data spreadsheets using Microsoft Excel. Processed Commercial Insurance Policies including commercial property, commercial liability workers compensation insurance. 12/2007 05/2012 Field Representative Company Name － City State Inspected photographed commercial residential properties major Insurance companies. Identified roof, siding, foundation, electrical plumbing types well identified commercial hazards liability risk. Ensured insurance risks acceptable properly insured. Worked home based office, submitting data reports daily basis. Used CAD estimate accurate square footage floor plan lay outs. Contacted policyholders schedule appointments needed access properties high value inspections interior inspections. Achieved 96% accuracy rate submitted reports. 05/2006 03/2007 Personal Lines Customer Service Representative Company Name － City State Assisted agents quoting issuing new personal lines policies markets. Provided customer insurance assistance phone person personal lines clients. Strong data entry using Applied, Word, Excel various online insurance quoting systems. 03/2005 05/2006 Personal Lines Inside Sales Agent Company Name － City State Quoted issue personal lines policies markets. Provided customer assistance phone person personal lines clients VIP clients. Strong data entry using Applied, Word, Excel various online insurance quoting systems. 09/1999 03/2005 Underwriting Supervisor Company Name － City State Managed team twelve associates successfully meet exceed centers daily, monthly, yearly objectives. Conducted individual development sessions evaluate performance, determine trends training issues. Assisted associates establishing career goals achievements. Established team contest motivating events. Effectively supported California Nevada underwriters. Monitored productivity accuracy account servicing maintenance. 09/1992 09/1999 Customer Service Team Lead Company Name － City State Oversaw processing member transactions Customer Service Associates. Provided assistance supervision call monitoring process ensure accuracy quality service. Provided assistance supervision team daily reports, team meetings, assigned duties. Provided feedback supervision associate's performance. Effectively handled member complaints escalations satisfaction. Provided assistance supervision managing service level taking inbound calls warranted. Performed duties customer service associate. 04/1988 09/1992 Travel Sales Associate Company Name － City State Responsible travel sales new existing clients. Met exceeded goals objectives. Education Training Certificate licensed California Property Casualty Insurance. Insurance Educational Association － City State Certificate Travel Tourism Travel Tourism Institute － City State Skills Client Relations Multi-task management Computer Proficient, including Microsoft Office. Project management Creative problem solving Customer needs assessment Customer satisfaction Customer service Reports creation Associate supervision Clerical skills