INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work Information Technology field developing skills Information Systems Networking. Experience Information Technology Specialist April 2015 Current Company Name Set maintained network infrastructure wired wireless configuration. Setup maintained user's computers including hardware software. Set assisted users e-mail accounts. I maintained security networks company users could access network. Setup configured users android phones could access company's resources. I maintained security companies' machines. Computer Technical Specialist September 2007 January 2014 Company Name － City Set maintain software Faculty Staff computers Windows McIntosh environment. Troubleshoot software hardware problems user's machines. Check network connectivity issues client side. Set maintain printers' scanners fax machines staff faculty students. Configure setup PDA faculty staff. Help maintain lab computers windows McIntosh environment including hardware software printing issues. Assist network Administrators setting maintaining network assisting network issues including routers switches servers. This included DHCP server Domain Controllers using active directory layer 3 thru 5 switches. Captured pushed images workstations ghost server. Pushed software packages user's machines using KBOX server. Maintaining classroom projectors connected smart board including attached devices. Installing troubleshooting software hardware issues school Engineering applied science. Serve primary contact vendors maintain licenses. Maintain license server keep software operational. Set maintain intermapper monitored switches servers lab workstations real time see machines running. Set virtual machines installed software client machines. Set configured Polycom qdx 6000 video Tandberg conferencing machines. Set brought conference calls. Senior Computer Network Support Technician November 2001 September 2007 City State Provide statewide data telecommunications the-site problem analysis resolution; consultation; hardware software installations; technical guidance support personal computing equipment. Provide local wide area networking support, included router switch server router configurations, installations problem resolutions. Troubleshoot network components including routers switches servers patch panels. Analyzing diagnosing network correct topology protocols configurations. Install maintain video conferencing systems included Meeting Point. Diagnosed fixed problems computers may experiencing including network software, hardware issues. Junior Network Administrator September 1999 November 2001 Company Name － City State Performed installation removal programs network teaching testing facility. Assigned rights permissions users servicing network. Troubleshoot hardware well software problems network. Also configured IP addresses dynamically statically new machines network using DHCP server. Maintaining compatibility new hardware software network included routers, switches, servers well workstations. Reorganized LANs insure speed performance. Installed maintained wiring network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class. CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification. MCSE Microsoft Certified Professional Systems Engineer; 2003 CCNA (Cisco Certified Network Associate 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A Education Biology General Science 1982 George Mason University Fairfax City Education Biology General Science B.S Biology 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001) Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring