PATIENT ADVOCATE Professional Profile Detail-oriented, efficient organized, extensive background community-based organizations seeks bring strong work ethic engaging interpersonal communication vibrant company. Over seven years experience office manager/tax preparation worker three years experience assisting patients register government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 December 2014 Company Name － City State Answer applicants' questions benefits claim procedures. Interview benefits recipients specified intervals certify eligibility continuing benefits. Interpret explain information eligibility requirements, application details, payment methods, applicants' legal rights. Initiate procedures grant, modify, deny, terminate assistance, refer applicants agencies assistance. Compile, record, evaluate personal financial data order verify completeness accuracy, determine eligibility status. Interview investigate applicants public assistance gather information pertinent applications. Check employers references verify answers obtain information. Keep records assigned cases, prepare required reports. Schedule benefits claimants adjudication interviews address questions eligibility. Prepare applications forms applicants purposes school enrollment, employment, medical services. Tax Preparer/Office Manager December 2005 September 2009 Company Name － City State Would supervise employees engaged tax preparation services. Compute taxes owed overpaid, using adding machines personal computers, complete entries forms, following tax form instructions tax tables. Prepare assist preparing simple complex tax returns individuals small businesses. Use appropriate adjustments, deductions, credits keep clients' taxes minimum. Interview clients obtain additional information taxable income deductible expenses allowances. Review financial records income statements documentation expenditures determine forms needed prepare tax returns. Furnish taxpayers sufficient information advice ensure correct tax form completion. Consult tax law handbooks bulletins determine procedures preparation atypical returns. Calculate form preparation fees according return complexity processing time required. Check data input verify totals forms prepared others detect errors arithmetic, data entry, procedures. Tax Preparer/Office Manager January 2002 December 2004 Company Name － City State Would supervise employees engaged tax preparation services. Compute taxes owed overpaid, using adding machines personal computers, complete entries forms, following tax form instructions tax tables. Prepare assist preparing simple complex tax returns individuals small businesses. Use appropriate adjustments, deductions, credits keep clients' taxes minimum. Interview clients obtain additional information taxable income deductible expenses allowances. Review financial records income statements documentation expenditures determine forms needed prepare tax returns. Furnish taxpayers sufficient information advice ensure correct tax form completion. Consult tax law handbooks bulletins determine procedures preparation atypical returns. Calculate form preparation fees according return complexity processing time required. Check data input verify totals forms prepared others detect errors arithmetic, data entry, procedures. Certifications Associate Science Dental Technician 2000 Instituto Tecnico Dental 90 － City State Colombia Certificate CPR IV Medication Administration 2000 Cruz Roja Colombiana － City State Colombia High School Diploma 1996 Colegio Liceo Colombia － City State Colombia Languages English Good Read Write Speak Spanish Excellent Read Write Speak Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions accordance company rules Additional Information Driver's License Class C Standard Driver's License