FOOD SERVER Summary I sixteen years experience customer service industry. My experience includes, customer-oriented food server, crew trainer housekeeper deep experience POS systems cash handling procedures. I four years experience Microsoft Office Adobe Media Arts Software. Highlights Microsoft Office Excel Microsoft Office Access Microsoft Office Word Microsoft Office PowerPoint Adobe PhotoShop Adobe Illustrator Math language skills Excellent multi-tasker Conversant SpanishDelivers exceptional customer service Comfortable standing long time periods Neat, clean professional appearance Cash handling Reliable punctual Accomplishments 2000 While working Lucky Lill's Casino I took TIPS training passed perfect score. I awarded certificate hourly raise. 2003 While working Denny's Restaurant I r ecognized management going beyond normal job functions. I promoted owners title Crew Trainer ". Duties included training new wait-staff employees company procedures proper customer service. Experience Food Server Company Name － City State 2000 2003 Recorded customer orders repeated back clear, understandable manner.Up-sold additional menu items, beverages desserts increase restaurant profits.Correctly received orders, processed payments responded appropriately guest concerns.Served fresh, hot food smile timely manner.Resolved guest complaints promptly professionally.Prepared served beverages coffee, tea fountain drinks.Mastered Point Sale (POS) computer system automated order taking.Frequently washed sanitized hands, food areas food preparation tools.Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards.Worked well teammates openly invited coaching management team.Prepared items according written verbal orders, working several different orders simultaneously. Cashier Company Name － City State 1997 1998 Mastered Point Sale (POS) computer system automated order taking. Recorded customer orders repeated back clear, understandable manner. Processed payments responded appropriately guest concerns. Up-sold additional menu items, beverages desserts increase restaurant profits. Properly portioned packaged take-out foods customers. Took necessary steps meet customer needs effectively resolve food service issues. Communicated clearly positively co-workers management. Housekeeping Company Name － City State 2004 2005 Hand dusted wiped clean office furniture, fixtures window sills.Removed finger marks smudges vertical surfaces, including doors, frames glass partitions.Swept damp-mopped private stairways hallways.Cleaned exterior surfaces lighting fixtures, including glass plastic enclosures.Emptied cleaned waste receptacles.Cleaned returned vacant rooms occupant-ready status.Stocked toilet tissue paper towels, well restroom supplies.Supplied guests extra towels toiletries requested.Stocked room attendant carts supplies.Removed trash dirty linens room attendant carts.Swept vacuumed floors, hallways stairwells.Cleaned rooms satisfaction clients. Cashier Company Name － City State 1998 2000 Correctly received orders, processed payments responded appropriately guest concerns. Recorded customer orders repeated back clear, understandable manner. Took necessary steps meet customer needs effectively resolve food service issues. Up-sold additional menu items, beverages desserts increase restaurant profits. Promptly reported complaints member management team. Communicated clearly positively co-workers management. Served orders customers windows, counters tables.Mastered Point Sale (POS) computer system automated order taking. Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards.Worked well teammates openly invited coaching management team. Media Arts Tutor Company Name － City State 2013 2014 Tutored PhotoShop, Aftereffects Illustrator students need extra help understanding class assignments. Supplied one-on-one attention student, maintaining overall focus entire group. Crew Trainer Graveyard Server Company Name － City State 2003 2004 Correctly received orders, processed payments responded appropriately guest concerns.Recorded customer orders repeated back clear, understandable manner.Took necessary steps meet customer needs effectively resolve food service issues.Up-sold additional menu items, beverages desserts increase restaurant profits.Served fresh, hot food smile timely manner.Communicated clearly positively co-workers management.Resolved guest complaints promptly professionally.Prepared served beverages coffee, tea fountain drinks.Carefully maintained sanitation, health safety standards work areas.Mastered Point Sale (POS) computer system automated order taking.Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards.Followed established restaurant practices procedures.Worked well teammates openly invited coaching management team. Graveyard Food Server Supervisor Company Name － City State 2006 2007 Correctly received orders, processed payments responded appropriately guest concerns. Recorded customer orders repeated back clear, understandable manner. Up-sold additional menu items, beverages desserts increase restaurant profits. Prepared served beverages coffee, tea fountain drinks. Took necessary steps meet customer needs effectively resolve food service issues. Resolved guest complaints promptly professionally. Carefully maintained sanitation, health safety standards work areas. Frequently washed sanitized hands, food areas food preparation tools. Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards. Recorded shift books accurately professionally nightly basis. Followed established restaurant practices procedures. Communicated clearly positively co-workers management. Casino Runner Company Name － City State 2005 2006 Educated customers game rules mathematical probabilities various wagers. Oversaw cage operations casino. Took paid bets retrieved cards. Recorded customer beverage orders repeated back clear, understandable manner. Increased volume loyalty casino attracting new players building one-on-one relationships guests. Processed cash advances credit cards. Promptly reported complaints member management team. Cashier Company Name － City State 1997 1998 Mastered Point Sale (POS) computer system automated order taking. Recorded customer orders repeated back clear, understandable manner. Properly portioned packaged take-out foods customers. Up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. Communicated clearly positively co-workers management. Followed established restaurant practices procedures. Closely followed standard procedures safe food preparation, assembly presentation ensure customer satisfaction. Frequently washed sanitized hands, food areas food preparation tools. Education Associate Arts Computer Media Media Arts 2014 The University Montana － City State Missoula I currently attending The University Montana pursuit Bachelor Arts degree. Skills Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office PowerPoint, Word, Phone, Type