CERTIFIED NURSING ASSISTANT Summary Experienced Administrative Assistant III offering 21 years experience medical business office operations. Proactive leader strengths communication leveraging office professionalism, phone etiquette, proof-reads audits case reports, oversees daily spreadsheets providing consultation organization ofdaily workflow. Dedicated high-volume office environment focus delivering exceptional clerical operational support medical hospital staff professionals. Abilities cultivate positive rapport among clients, staff, management. Meticulous demonstrated success process improvements procedural adherence prioritizing workflow achieve daily work objectives. A tech-savvy individual in-depth knowledge Cerner Microsoft office software programs. Well-versed managing office supplies, equipment, inventory, paperwork project needs. Experience Company Name Certified Nursing Assistant City State 01/1999 03/1999 Fostered relationships patients, caregivers healthcare teams achieve individual care plan targets. Conducted routine checks standard patient vitals, including blood pressure, blood sugar heart rate. Assisted patients shaving, bathing oral hygiene promote healthy habits overall wellness. Documented patient intake dietary requirements assisted feeding. Company Name Certified Nursing Assistant City State 04/1999 04/2000 Responded patient alarms needs-assessment requests identify course treatment. Collaborated interdisciplinary healthcare teams provide high-quality patient care. Provided hands-on nursing care direct RN supervision, adhering medical center policies procedures. Consulted nurses develop patient care plans evaluate treatment options. Managed maintained patient rooms, shared-living areas nursing stations. Provided nursing assistance residents 24 bed medical-surgical orthopedic floor hospital facility. Collected specimens, monitored vitals maximized patient comfort. Documented information patient charts communicated RN nurse manager. Used mobility devices carefully transport patients. Provided personal nursing assistance pre- post-operative situations. Volunteered work additional shifts overtime busy periods maintain proper staffing floor coverage. Maintained accurate, timely flow information completing thorough patient records updating healthcare team patient status. Translated medical jargon short-hand data correct terminology. Transcribed edited reports physicians. Maintained updated patient census Maximized office efficiency answering incoming calls per day provide floor information transfer calls desired personal. Managed unit front desk activities, including customer service office administration. Company Name Healthcare Unit Coordinator City State 02/2001 08/2007 Maintained updated patient census, greeted patients patients family telephone courtesy calls check-ins. Answered multiple phone calls daily timely manner. Worked closely team members deliver project requirements, develop solutions meet deadlines. Assisted patient room instructions. Provided excellent service attention team members patient's face-to-face phone conversations. Managed department compiling paperwork next day ready staff patients. Recognized management providing exceptional customer service. Collaborated others discuss new job opportunities. Improved patient satisfaction finding creative solutions problems. Company Name Cardiac Cath Lab Administrative Assistant II City State 08/2007 Current Reports Cath Lab Director Manager. Provides full range clerical specialized administrative functions. Supporting leadership development activities events. Screens routes calls appropriate individual courteous efficient manner. Learned efficentially anticipation support office needs.. Maintained, managed updated daily schedule, spreadsheets confidential reports Excel, Word, eProcurement, I-Centra, Perioperative tracking Board, Schappbook, Power Chart Lumdex. Delivered scheduled patient information oversee operational workday flow physicians, nurses, technicians management. Develop strategic daily workflow solutions leadership sensible knowledge practices procedures daily functions. Proof-reads completes documents, checking accuracy. Coordinates collection preparation operating reports Improved operations working team members leaders find workable solutions. Collaborated others discuss new operational opportunities. Maintains updates department resources tools waterfall call lists, referral lists, phone lists, organizational charts, department information. Attended departmental meetings, providing feedback enhance future performance. Makes interpretations recommendations. May develop appropriate methods handle information. Track, create files purchase orders expense reports. Orders, stocks, monitors, maintains adequate office supply inventory levels Earned reputation good attendance hard work. Provided excellent customer service attention team members, patient's patient's family members face-to-face phone conversations. Guided department compiling paperwork electronically taking detailed meeting minutes. Utilized Microsoft Teams compile data gathered various sources. Contact firms, organizations, individuals outside company, globally. Collaborated development electronically procedure reports. Skills Strong interpersonal skills Calm level-headed duress Patient relations Telephone etiquette Customer Service Phone call answering Administrative operations Appointment scheduling Medical terminology knowledge Understands medical procedures Documentation procedures expert Quality assurance controls Directing patients visitors Technologically savvy Recordkeeping bookkeeping Transmitting Transporting files Excel spreadsheets Meeting planning Managing office supplies Records management systems Sensitive material handling Report analysis Data entry documentation Microsoft Office Deadline-oriented Report development Resolving discrepancies Prioritizing important tasks Professional polished presentation Documentation reporting Time management Office equipment maintenance Education Training GED Unitah High School City 05/1998 Certified Nursing Assistant Certificate Nursing Practice Utah State University City State 05/1999 Associate Applied Science Business Healthcare Administration Utah State University City Expected 05/2024