DOMESTIC VIOLENCE COUNSELOR ADVOCATE Summary I responsible self-starter communicates well dedicated providing great customer service staff support. I comfortable working autonomously team-based setting. I calm focused, great prioritizing, completing multiple tasks simultaneously following achieve project goals. Experience 01/2015 Current Company Name － City State Domestic Violence Counselor Advocate The nonprofit organization I work contract Department Children Family Services San Bernardino County since 2010 provide Domestic Violence counseling, education, advocacy support staff clients Eastern office. I work onsite county office Monday Friday 8am 5pm provide follow Duties; crisis intervention, trauma informed care, preventative services, support services victims domestic violence; families, well CFS staff. Services include assessing victims danger, safety planning, assisting victims get emergency shelter, providing weekly domestic violence education classes groups, accompany advocate clients Juvenile Dependency superior court, well linking victims additional resources community. How I provide support services department staff attend daily RAM's (Risk Assessment Meetings). These meetings social workers I provide information collected family present CFS social workers, supervisors management regarding key factors present, not, assessing degree risk family family plan, support system likelihood future maltreatment child adolescent. I also attend TDM's (Team Decision Making meetings) Team Decision Making meeting collaborative process designed produce best joint decision concerning family, child's safety placement, contributions from: Children, Family, CFS staff, family members/parents, child (when appropriate), community partners, service providers, foster parents, family's support networks, supports invited. I follow-up documented outcome referral till services completed cases closed. I also present yearly workshops training CFS staff, new hires interns regarding domestic violence. I also continuously develop provide brochures, written material latest information raise awareness domestic violence. Part regular office duties includes completing daily service log, daily case notes, new client intakes, preparing referral outcome reports letters department court monthly summary reports. 02/2013 07/2015 Company Name － City State Shelter Hotline Advocate I took graveyard position shelter working 4 nights week 10 hours night 10pm 8am duties included; Taking nightly hotline calls: conducting crisis intervention phone person, conducting shelter intakes appropriate referring caller requested resources community. I would provide onsite supervision shelter residence overnight. Daily duties included: Walking shelter every hour assuring residents follow house rules example safety, bed time, curfew, noise level conflict resolution may occur. Working shelter clients consisted teaching independent living skills as, cooking, household chores, laundry, personal hygiene, interpersonal communication, effects domestic violence well working communal living skills. Occasionally I would dispense medication, first aid, hygiene products transporting clients children ER needed. I performed daily documentation client's behavior, actions needs may throughout night file. Part administrative duties maintain, update submit accurate documentation hotline reports, closing files clients exited shelter. I would also make sure shelter offices maintained clean, organized fashion providing variety housekeeping functions daily basis. I frequently asked ensure new personal well versed trained overnight shelter operations procedures providing training new employees, interns volunteers. 08/2008 04/2013 Company Name － City State Domestic Violence Counselor Advocate I began working agency administrative assistant helping office program director, regular office duties included, answering screening heavy volume phone calls first 2 years included hotline calls, handling mail, filing, making copies, maintaining accurate inventory office supplies, ordering supplies assisting Clients intake paper work. After completing state mandated 40 hour training I worked way advocate part new duties included assessing clients providing crisis intervention needed. I facilitated support groups life skills, empowerment workshops. In 2009 office program director left I took managing day day operations outreach center well working clients one one 2009-2011. The added responsibility coordinate local organization provided us food food pantry used buy food past. I collaborated local community partners, agencies organizations work together provide clients families many services need mountain. I planned put fundraisers event community raise awareness domestic violence sustain agency, accomplished take back night event, candlelight walk, ice cream social well tabling yearly resource fairs making presentation local schools, agencies organization. I also responsibly train new office hires volunteers well part presenting State Mandated Domestic Violence training agency conduct 2 times year. 09/2005 07/2007 Company Name － City State Administrative Assistant My general office duties included fielding screening phone calls administration sales representatives. I handled daily billing invoicing two office locations one state Saint Louis MO. I responsible accounts receivable collections. I assisted coordinating LTL shipping prepared import documentation customs, Acor imported ball bearing parts China. I prepared daily reports, spreadsheets, return goods authorizations payable verification verified potential client's credit references provided references existing clients. 09/2000 06/2005 Company Name － City State Administrative Assistant My responsibilities included conducting I-9 review, drug test, reference criminal background checks potential employees accordance EEOC regulations agency standards. My daily duties included updating maintaining client employee data agency's computerized system. Performed clerical duties typing, faxing, sending e-mails, well as, handling agency's correspondence. I addressed clients employees inquiries/concerns assisting directing appropriate party timely manner. I scheduled conducted interviews clients potential employees. I performed follow-ups clients employees first month work checked regularly basis. Responsible accounts receivable accounts payable. I also created maintained agency's website. Education 1995 Citrus College General Education General Education 1992 Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training Languages Bilingual Fluent Spanish Skills Microsoft Office: Word, Excel, Power Point, Outlook Programs: AIMsi, OMS Systems, UPS Worldship ALICE, Apricot. Type 40 WPM, 10-key touch Sign Touch