LOAN ASSISTANT/COMMERCIAL CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS Summary To obtain position Banking/Lending field emphasis customer service I provide added value company clients time seeking challenges gain knowledge experience career. 22+ years experience customer service 13 years experience Commercial Real Estate lending 7 years experience working distressed/workout loans 2 years SBA loan experience Motivated self-starter strong organization, communication customer service skills Highlights Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file database), M Files (loan file program), Fidelity Ability grow adapt fast paced environment Excellent verbal written communication skills Strong leadership organizational skills Effective time management multi task capabilities Experience 04/2012 Current Loan Assistant/Commercial Construction Real Estate/Small Business Loans Company Name － City State Primary point contact customer throughout loan closing process. Prepare proposal letter checklist Borrowers approved new loan. Collect manage necessary due diligence. Order appraisals, environmental phase I reports related loan. Work closely Documentation Disbursement teams. Review loan documents prepare closing package Borrower. Work closely title companies title engagement, requests, review, closings. Manage operations procedures process payoffs, releases, tax payments, title liens, etc. Input, manage, track update ticklers pipeline. Loan file management tracking loan file documentation. Process Adverse Action files denied/withdrawn paperwork pipeline. Process Material Change Forms loan extensions and/or downgrades. 04/2009 04/2012 Loan Assistant/Loan Workout Portfolio Company Name － City State Maintenance, security sale real estate properties obtained foreclosure. Managing expenses/invoices OREO properties. Loan File management. Payoffs, releases, ticklers, due diligence, taxes, title, tracking loan file documentation. Workout activities including limited to, Foreclosure, Deed Lieu Short Sales. Work directly attorney's throughout foreclosure process. Process loan payments. 05/2008 04/2009 Assistant Vice President/Senior Lending Assistant Special Credits Company Name － City State Work directly FDIC resolve distressed commercial real estate loans. Workout activities involving collateral collection, repossession, sale OREO property liquidation. Order necessary reports condition title preparation Pre-Litigation Analysis. Preparation Pre-Litigation Referral Analysis. Preparation asset management cases associated documentation. 03/2004 05/2008 Assistant Vice President/Commercial Real Estate Lending Assistant Company Name － City State Served primary relationship contact commercial real estate loan customers. Assist loan proposal preparation. Complete due diligence approved commercial real estate loans. Work directly auditors (internal external) quarterly in-house annual audits. Monitor commercial real estate loans ensure compliance contract terms conditions Assist oversee preparation Loan Documents Worked directly assist loan officers special projects assigned. 05/2003 03/2004 Commercial Real Estate Administrative Assistant Company Name － City State Customer service liaison Loan Officers customers. Preparation loan documentation including closing funding loan proceeds. Calculation loan amounts set new loan worksheets. Loan Payments quoted loan payoffs, received processed incoming loan payments. Set loan files including ticklers. Loan File management. 06/1998 03/2003 Store/Area Manager Company Name － City State Customer Service Developed, implemented managed programs achieve retail objectives regarding sales, revenue, expenses, inventory control customer service. Trained, supervised, motivated evaluated staff 6-10 employees. Facilitated individual goal setting conducted performance evaluations. 11/1994 06/1998 Store Manager Company Name － City State Developed, implemented managed programs achieve retail objectives regarding sales, revenue, expenses, inventory control customer service. Directed recruitment retention staff. Trained, supervised, motivated evaluated staff 6-10 employees. Facilitated individual goal setting conducted performance evaluations. Coached sales teams ensure sales quotas achieved. Education 2011 Certificate successful completion Nursing Assistant program (NUR158) Anatomy/Physiology Psychology Paradise Valley Community College － City State Anatomy/Physiology Psychology 2000 Certificate Fashion Display Coordination Business, Accounting Marketing Saddleback Community College － City State Business, Accounting Marketing 1988 Diploma Laguna Hills High School － City State 2007 Successful completion Financial Analyst Tax Analysis preparation course Skills asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills