INFORMATION TECHNOLOGY MANAGER Summary Dedicated IT Manager well-versed analyzing mitigating risk finding cost-effective solutions. Excels boosting performance productivity establishing realistic goals enforcing deadlines. Highlights Operations management Project tracking Performance criteria tracking Waterfall framework Scrum methodology Enterprise platforms Salary structure/compensation analysis Calm pressure Compensation/benefits administration Staff development Client communication Experience Information Technology Manager 03/2013 Current Company Name － City State Managed four-person local IT team, allocating resources ongoing projects enforcing deadlines. Drove business KPIs rapid iteration customer-facing product features. Leveraged in-depth understanding end-to-end customer experience identify pain points latent customer needs. Collaborated global team resolve IT support cases. Build maintain staff five terminate cause one employee. Create audit processes interlocking teams, adjust required. Manage travel budget staff on-site visits. Ownership SaaS customers North America, Canada Australia. Defined project deliverables monitored status tasks. Executed proof concept implementations validate product feasibility. IT Administrator 06/2011 03/2013 Company Name － City State Designed delivered mission critical infrastructure ensure highest levels availability, performance security. Maintained security, backup, redundancy strategies. Ownership IT Infrastructure Client/Server management (Chicago, Houston, Montreal Sydney). Collected, analyzed, reported program metrics, including product technical performance measures key performance parameters. Manage North America production data center (SaaS) disaster recovery applications. Deploy manage VMware architecture. Monitor created automatic actions related hardware web servers. Engineered IT infrastructure reliable WAN LAN connectivity. Active Directory Group Policy configuration deployment. Provided client support production. SQL Administration. Deployed 30 NEC phones support NEC PBX. Responsible purchasing product recommendations. Network Administrator 02/2010 05/2011 Company Name － City State Tested, configured deployed Windows 7 operating system Acronis Snap Deploy. Deployed tested Microsoft Exchange 2010 VMware. Administered SQL 2005 database run Dentrix DEXIS software. Configuration implementation Group Policies. Information Technology Consultant 10/2008 05/2011 Company Name － City State Managed provided security administrative support Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, Northwestern Dental Center. Supported Microsoft Windows 2003, XP, Vista Mac operating systems. Responsible purchase decisions provide best end point security solutions. Obtained Milestone Advanced Certified Partner video surveillance. Network Administrator 10/2008 05/2011 Company Name － City State Installed configured LAN Windows XP Windows Vista clients. Administration Microsoft Active Directory. Administration Microsoft Exchange 2003 systems including backup recovery. Deploy Symantec endpoint security solutions implemented disaster recovery. Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT. Administration intranet. Network Administrator 10/2008 12/2009 Company Name － City State Provided on-site technical support Windows 2003 2008 servers, workstations, laptops, Blackberries, iPhones. Migrated Exchange 2007 SCR Exchange 2003 PowerShell DAS. Managed Windows Server 2008 Windows 7. College Education Computer Technician 07/2006 06/2008 Company Name － City State Performed PC Mac hardware software configurations. Troubleshot general Novell Client issues. Installed maintained peripherals. Built images used Symantec Ghost. Education Master Science Business Information Technology 2018 DePaul University － City State Bachelor Science Network Communications Management 2009 DeVry University － City State Skills Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server