IT CONSULTANT Professional Summary Support Engineer Public Trust Clearance 10 years Information Technology experience installing, maintaining, repairing hardware, software, networks. Work well independently, group setting providing facets server, computer network support. Fluent Spanish. Core Qualifications Technical Hardware: Windows, Macintosh, IBM, Dell, Toshiba, Sony, HP, Cisco routers, switches, network printers Operating Systems Networks: Windows 8.1, Windows 8, Windows 7, Vista, Windows XP, 2000, 98, Windows Server 2008, 2003, Linux, TCP/IP, DNS, DHCP, FTP, VPN; OS X Lion Mavericks Applications /Software Tools: Microsoft Office 2010, 2007 2003, Visio, Adobe Acrobat, Photoshop, Lotus Notes, Symantec Ghost, Symantec PC Anywhere, Dameware, McAfee Antivirus, ImageX, Trend, Putty, WebEX, Westlaw, Parallels Desktop, Microsoft Virtual Server 2005, VM Infrastructure Client, Juniper Cisco VPN Medical Applications: Casetrakker, eClinicalWorks Databases: Access MySQL Ticketing Systems: Service Manager, Remedy, Heat, Altiris, Jira Experience September 2014 November 2014 Company Name City State IT Consultant Developed plan network management platform release software upgrades SevOne customers, include procedures scripts backup, high availability continuity polling upgrade, data stitching upon completion. Backed data, restored solutions data migrations hardware refresh, cluster migrations cluster re-alignment projects customers. Actively contributed consistent improvement processes scripts/automation delivery services. Troubleshoot issues Linux servers, Apache Web Server, MySQL, PHP automation scripts SevOne clients. November 2011 September 2014 Company Name City State Systems/Test Engineer Contractor U.S. Immigration Customs Enforcement Department Homeland Security. Provided tier 1-3 technical application support 60 headquarters staff 900 remote medical staff users. 2,000 website users account creation, updating accounts issues website. Administered performed account creation, deletion, permissions configuration Medical Applications (Casetrakker eClinicalWorks) also related network accounts Active Directory. Tested Casetrakker medical software identify root causes, verify reported problems validate verify resolved issues. Setup user accounts, rights, security, systems network groups appropriate system network privileges. Coordinated action local ITFO's resolve issues required escalated issues. Performed peripheral software installations upgrades Servers Desktops including testing peripheral integration eClinicalWorks testing new eClinicalWorks builds. Traveled field sites Lead Engineer deployment, migration desktop refreshes new network. Maintained IT hardware peripheral inventory storage. Developed maintained test cases, create test data gather results and/or statistics allow analysis issues, leading satisfactory resolutions. Run 3rd party tools CDS admin test workstations Mid-Tier Diagnostics. Tested provided technical support local Field Case Managers users medical-related applications; eClinicalWorks, appointment scheduling software, various databases. Maintained configuration management, IT procurement maintenance renewal documentation. Created updated network diagrams using Microsoft Visio provide presentations. Installed, configured, supported virtual machines VMware Vcenter. August 2008 November 2011 Company Name City State Systems Administrator Provided tier 2 3 level support 400 local end users 150 remote users. Performed computer user account creation, deletion, configuration Active Directory. Hardware installation maintenance workstations, servers, networking equipment. Imaged computers laptops using Ghost ImageX. Administered Symantec VERITAS Backup Exec make sure backups successful change tapes. Installed configured Windows Server 2003 2008. Administer Blackberry Exchange Servers; Reset passwords, wipe blackberry data. Installed Blackberry software setup Blackberry phones IPADS end users. Configured troubleshoot network printers LAN. Performed LAN/WAN troubleshooting network. Coordinated new desktop equipment deployment manage loaner hardware pool. Created configured VMs (Virtual Machines) allocate corresponding system resources required. Installed, configured current future versions TCP/IP networking remote access software:VPN, iPASS, Citrix. Lead managed small projects locally Microsoft 2007 SCCM deployments small-scale global environment 50 users. Deployed, evaluated tested new software production environment. Provided recommendation necessary implemented planning assistance upon testing completion. January 2008 April 2008 Company Name City State Analyst (Contractor) Resolved application technical issues 3,000 customers needing assistance HopOne Internet Services. Server hardware up/downgrades 3,000 servers. Setup user accounts, rights, security, systems network groups appropriate system network privileges. Server reboots re/installs Windows different versions Linux Fedora, Ubuntu, CentOS, Red Hat. Setup cables, server racks, router switches data center. Utilize variety monitoring tools network element management systems triage, troubleshoot remotely repair problems. October 2007 January 2008 Company Name City State Helpdesk Analyst (Contractor) Responded telephone calls, email personnel requests technical support Department Defense. Troubleshoot desktop, server, LAN/WAN, hardware software 2,000 remote users 80 local users. Implemented file backups configured systems applications. Dispatched technicians maintain track tickets. Maintained network printers, laptop desktop computers along associated peripherals. June 2007 October 2007 Company Name City State Project Team Lead (Contractor) Managed, lead, served Tier 2 escalation support 11-15 technicians daily bases hardware/software issues Windows Server 2003. Provided Service Level Agreements technician deliverables make sure met. Created posted reports Access database information types installations, dates, inn codes, technicians, whether sites completed aborted. support management initiatives improve services, add value reduce cost line business goals. Resolved local IT support hardware software problems, including end user desktops, laptops blackberry phones. Troubleshoot configured network printers replace maintenance kits. October 2006 June 2007 Company Name City State Data Analyst (Contractor) Participated development configuration protocols, requirements/design documentation definition medicare test cases. Ensured project data, data listings/transfer reports reviewed corrected. Refined Access database reports extract selected data useful creating monitoring plan. Analyzed state process collaborated hospital clinical staff identify business functional requirements. Responsible Tier 1-2 hardware, software network support 100 medical staff. Use database tools (Microsoft Access), programming/scripting languages (SQL), spreadsheets (Excel) word processing (Word) run queries data. June 2005 June 2006 Company Name City State Document Analyst Built executed data queries via Access SQL identify trends resolve data issues Department Transportation. Provided accurate appropriate interpretation data, applying knowledge evaluation, analysis interpretation data. Transferred manipulated existing data edit current information proof read new entries Access database accuracy. Deployment, configuration technical support desktops laptops 100 end users. Reviewed reports created consultants part QA process maintain 95% better score. November 2004 May 2005 Company Name City State Contractor Provided Tier 1 technical support 300 end users hardware, software, application problems. Installed, upgraded, maintained desktop portable computer hardware, software, printers, peripherals. Updated maintained automated recall information system using Access database. Handled 30-40 incoming calls daily basis, created tickets gathered information resolve escalate technical issues. Education Stratford University City State US Associate Applied Science Network Management Security Stratford University, Woodbridge, VA Associate Applied Science Network Management Security, Graduated October 2014 Stratford University City State US Bachelor Science Information Technology, Network Engineering Stratford University, Woodbridge, VA Pursuing Bachelor Science Information Technology Concentration Network Engineering 10/2014 Present Presentations Maintained configuration management, IT procurement maintenance renewal documentation. Created updated network diagrams using Microsoft Visio provide presentations Certifications New Horizons Computer Learning Center, Atlanta, GA CompTia A+ Network Sunset Learning Center Red Hat System Administration I (RH124) Languages Fluent Spanish. Skills Deployment, Maintenance, Active Directory, Testing, Workstations, Access, Technical Support, Printers, Blackberry, Windows Server 2003, Cases, Documentation, Test Cases, Backups, Lan, Lan/wan, Integration, Integrator, Backup Exec, Citrix, Exchange, Ghost, Hardware Installation, Networking, Production Environment, Remote Access, Symantec, Tcp, Tcp/ip, Veritas, Veritas Backup Exec, Vms, Vpn, Wan Troubleshooting, Security, Accounts And, Accounts In, Application Support, Change Management, Configuration Management, Databases, Engineer, Immigration, Inventory, It Procurement, Lead Engineer, Microsoft Visio, Of Accounts, Procurement, Scheduling, Scheduling Software, Statistics, Test Engineer, Visio, Vmware, Database, Sql, Qa, Qa Process, Data Analyst, Design Documentation, Excel, Medicare, Microsoft Access, Ms Access, Scripting, Word, Basis, Incoming Calls, Systems Integration, Acrobat, Adobe Acrobat, Altiris, Cisco, Comptia, Dhcp, Dns, Facets, Ftp, Juniper, Learning Center, Learning Centers, Lotus Notes, Microsoft Office, Microsoft Office 2010, Ms Office, Office 2010, Pc Anywhere, Photoshop, Remedy, Symantec Pc Anywhere, System Administration, Systems Administration, Virtual Machine, Virtual Server, Vm, Westlaw, Windows 7, Windows 8, Windows Server 2008, Windows Xp, Wise, Linux, It Support, Service Level Agreements, Team Lead, Data Center, Red Hat, Router, File, Helpdesk, Telephone, Apache, Clients, Migrations, Mysql, Php, Solutions, Web Server, Associate