FINANCE MANAGER/ OPERATIONS MANAGER Career Overview To obtain full time position Management Information Systems emphasis business analysis I demonstrate excellent leadership, business team work skills produce effective results. Qualifications Technical help desk experience Strong analytical skills Strong collaborative skills Document management Excellent problem solving skills Strong Communication Skills Customer needs assessment Requirements Analysis Requirements Gathering C++ Java CICS Windows Networks W-LAN Technical Support Switches, Bridges Software Development Life Cycle Systems Applications Systems Development Systems Implementation Systems Integration PC DOS Personal Computers Problem Analysis Resolution Process Improvements Product Life Cycle Management Product Management Product Research Project Quality Control QA Quality Productivity Improvement Technical Skills Skills Experience Total Years Last Used Accomplishments IT Training Successfully trained 25 employees use new operating system. Network Security Planned, installed, maintained optimized documentation LAN/WAN/VPN network hardware software, security systems communication links. Managed clients network LAN/WAN hardware including routers, switches, load balancers wireless networking equipment. Network Support Acted first point contact major technical issues, including power outages, system failures disaster recovery. Oversaw infrastructure three offices acted support help-desk technicians IT Department. Work Experience Finance Manager/ Operations Manager July 2004 Current Company Name － City State Oversees aspects organization's quality business improvement efforts, developing administrating program, training coaching employees, facilitating change throughout organization. Responsible establishing strategic plans, policies, procedures levels quality improvement efforts meet exceed internal external customers' needs expectations. Implemented new sales-tracking POS system replace manual form writing process increase efficiency. Provided employee training POS system. Recruited, hired, trained, developed, directed retail sales teams two retail Wireless Nation dealer stores. Oversaw client relations, new account development, customer service. Supervised administrative functions, inventory, cash flow, merchandising, operations. Generated monthly annual sales reports. Conducted ongoing staff development personal growth planning employees. Doubled annual sales developing innovative effective marketing programs. Created team spirit within stores resulted increased sales, long-term employees, customer satisfaction. Achieved 150% quota grew number customers 200% within first year Sales Manager. Led sales calls team members establish sales customer retention goals. Determined merchandise price schedules discount rates. Monitored customer preferences determine focus sales efforts. Shared product knowledge customers making personal recommendations.Maintained friendly professional customer interactions. Negotiated closed contracts Fortune 500 companies, including Sprint Wireless, T-mobile AT&T. Computer Information Systems Specialist II September 1999 July 2004 Company Name － City State Administered installation, configuration continued maintenance network equipment including servers, storage devices, routers, hubs, switches, printers. Troubleshoots resolves network connectivity network related hardware/software problems. Processed average 20-30 inbound outbound technical support calls. Reviews new hardware software specifications recommends products procurement. Install, configure, optimize network communication hardware client software. Referred difficult issues upper management maintaining positive rapport customer. Create users, assigns privileges, provides ongoing user support. Researched issues various computer systems databases resolve complaints answer inquiries. Respond connectivity related help desk requests. Maintained composure patience face difficult customer situations. Runs backup recovery operations. Provides support assistance staff. Resolved customer complaints concerns strong verbal negotiation skills. Displayed courtesy strong interpersonal skills customer interactions. Completes archiving network data completes appropriate documentation. Collaborates teachers coordinators assess evaluate educational software project future needs. Built maintained successful relationships service providers, dealers consumers. Education Training Masterof Science Information Systems 2016 Bowie State University － City State 4 .0 GPA Bachelor Science Information Systems 2001 University Maryland, University College － City State Coursework Software Engineering Hardware Systems Coursework Distributed Computing, Networks Databases Skills administrative, backup, cash flow, coaching, hardware, client, client relations, customer satisfaction, customer service, documentation, help desk, hubs, inventory, marketing, merchandising, network, policies, POS, printers, procurement, quality, quality improvement, retail, retail sales, routers, sales, servers, staff development, strategic plans, switches, user support, employee training