CONSULTANT Professional Summary Substance Abuse Counselor specializing assessments. Responsible self-starter communicates well dedicated improving well-being clients. Skill Highlights Superior communication skills Therapeutic expertise Medicaid familiarity Psychiatric population familiarity Solution-focused counseling Exceptional problem solver Quality management care team member Community resources specialist Accomplishments Effectively managed caseloads 30 clients given time. Developed managed hospital based medical detox program. Developed managed 2 outpatient 822 OASAS licensed programs. Restructured existing outpatient admissions department increasing admissions 86 %. Professional Experience Consultant January 2016 Current Company Name － City State Provide clinical assessment substance abusing patients entering treatment. Efficiently gathered information families social services agencies inform development treatment plans. Utilizing clinical guidelines, place patients appropriate level care. Manage patients treatment insurance companies unions. Developing resource referral center model identify risk patients initial point medical contact. Incorporated HEDIS measures monitor patients 1 year post discharge. Clinical Case Management Specialist January 2015 February 2016 Company Name － City State Collaborated closely treatment team appropriately coordinate client care services. Provide case management manage care organizations, unions referral sources patient admission appropriate levels care Communicate regularly criminal justice referral sources, clients family members maintain legal mandates. Obtain insurance authorizations monitor Level Of Care commercially insured patients within clinic. Correspond MCO's support appeal request denial services. Work fiscal department insure compliance corporate goals. Facilitate DWI Chemical Dependency Awareness Group assist patients abstinence. Treatment Consultant June 2013 June 2014 Company Name － City State Territory Management Long Island New York City. Responsible developing referral relationships established area detoxes, outpatient clinics, hospitals psychiatric facilities. Marketed residential treatment programs throughout United States. Coordinated assessment, verification patient benefits, transportation aftercare planning upon discharge. Supported families referrals local treatment programs, legal supportive services private therapists. Worked liaison treating facility stakeholders. Regional Service Coordinator February 2011 June 2013 Company Name － City State Developed New York based clinical Assessment Resource Center Mid-Town Manhattan. The ARC provided first point contact patients seeking access treatment. Identified potential referral sources; establish referral relationships facilitate assessments admissions throughout CRC Health Group/White Deer Run Northeast network. Responsible developing maintaining referral relationships New York City Long Island. Became resource insurance companies, EAP's, Unions, Outpatient Clinics private therapists. Clients Served: 514 patients engaged assessments since 2011. 208 Commercially Insured patients admitted inpatient levels care, 254 referred lower level care 52 lost contact. Intake Supervisor September 2009 February 2011 Company Name － City State Restructured Intake/Assessment department increasing assessment 86%. Increased retention clients engaged treatment 230% YTD 2010. Second annual increase face face interviews clients families 196 2009 365 2010. Increased Intensive Outpatient Admission census 94 2009 208 2010. Education Training B.S Community Human Services 2005 SUNY Empire State College － City State Community Human Services C.I.T.A. Certified Service Technician Computer literate quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute Addictions Amityville, NY-1992 And Behavioral Studies License: New York State Licensed CASAC #6560 Internationally Certified Alcohol Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales. Computer Hardware 1999 Computer Career Center － City State Skills Insurance benefits verification authorizations, Business Processes, Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs.