CUSTOMER SERVICE ADVOCATE II Summary Qualified Lead Customer Service Representative 16 years fast-paced customer service utility office environment Affordable Care Reform. Personable professional pressure. At utility company I responsible day day operations busy utility office lead customer service representative assistant local manager. I handled everything time sheets entire office payments made customers. For last six months I employed Kelly Services worked MarketPlace Operations BlueCross BlueShield I provided accurate, prompt courteous responses inquiries members internal external agents providers. I handled inquires required extensive research, coordination departments accurately documented information. Received positive feedback members, agents management regarding work performance. Highlights Exceptional communication skills Filing data archiving Creative problem solver Professional phone etiquette MS Windows proficient Customer service-oriented Quick learner Flexible Proficient cash management Works well pressure Credit card processing Appointment setting Advanced clerical knowledge High level accuracy Strong account analysis skills MS Office expert Self-sufficient Committed maintaining data integrity Excellent time management skills Independent worker Detail-oriented Computer proficient Expertise invoice payment transactions PowerPoint knowledge PeopleSoft expert CES System Claims Experience SEIN SEIU FIPS PIRS Aclaims Ebill Call Center Experience Customer Service Advocate II October 2014 March 2015 Company Name － City State I worked MarketPlace Operations BlueCross BlueShield I provided accurate, prompt courteous responses inquiries members internal external agents providers call center setting. I handled inquires required extensive research, coordination departments accurately documented information. I worked using CES system along Aclaims, Ebill, PIRS, FIPS SEIU, RMIM, RMIH, INFP's. I received positive feedback members, agents management regarding work performance. Customer Service Representatives November 1998 September 2014 Company Name － City State Responsible entering payments office every day. The money amount high $25,000 days. Answered average 200 call per day addressing customer inquiries, solving problems providing information utility service. Greeted customers entering office addressed needs billing, payment setting utility accounts. Entered time sheet information employees local office scheduled meetings manager. Responsible paperwork turned employees need entered company OSHA requirements. Responsible statistical information required monthly basis corporate headquarters. Responsible entering information pertaining inventory equipment, scheduling transfer pick equipment. Handled invoices payment vendors local office. Handled daily heavy flow paperwork cooperated accounting departments invoicing shipping problems. Set explained utility accounts new customers. Responsible emergency situations customers making sure information given proper person resolve problem. Responsible emergency weather hazards site work help customer needs. Described products customers accurately explained details programs offered. Investigated resolved customer inquiries complaints timely empathetic manner. Participated physical inventory counts every quarter. Education High School Diploma Education. I Coastal Carolina University － City State US High School Diploma: Coastal Carolina University Conway, SC I attended Coastal Carolina University major Education. I left one semester finishing degree due family obligations. My last three semesters I earned 4.0 semester. My GPA 3.6 I left school. Skills Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU