IT MEDIA ADMINISTRATOR Summary Experienced IT Administrator keen eye innovative solutions 15 years experience troubleshooting, managing ensuring networks systems run optimum capacity. Highlights Windows, Apple, Linux Cisco IOS Network upgrades; CISCO router management Technical specifications creation Website creation maintenance Excellent problem-solving abilities Outstanding communication skills Exceptional diagnostic skills Graphic design Accomplishments I functioned member problem resolution enterprise service desk teams handling 22,000 employees regarding software, hardware networking usage configuration via telephone, email ticket tracking software (Level 1, Level 2 Level 3 support), representing 50,000 computers devices (desktops, laptops, printers) diverse group end users, chiefly executive personnel. I drafted proposal new training department save company $3.4 million. I maintained total shrink (cycle counts, misc. adjustments, year end inventory) less 1.10% merchandise revenue ensuring company's policies strictly adhered to, information accurate, reports properly worked. Experience IT Media Administrator Jan 2006 Current Company Name － City State Boosted website traffic creating integrated social media strategy, including successful SEO link-building campaign increase website's credibility drive traffic Created effective messaging using language, graphics marketing collateral Installed software, modified repaired hardware resolved technical issues Provided base level IT support non-technical personnel within business Identified solved technical issues variety diagnostic tools Remained up-to-date latest technologies solutions applicable company products. Reviewed technical documentation procedures. Local Technology Coordinator Jan 2012 Jan 2014 Company Name － City State Set up, configured supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, network configurations Troubleshot network performance issues, printer issues, user account issues Recommended upgrades, patches new applications equipment Provided technical end-user support training needed. IT Trainer Jan 2012 Jan 2012 Company Name － City State Trained employees upgrade Office 2003 Office 2010. Provided base level IT support non-technical personnel within business. Followed clients ensure optimal customer satisfaction. Utilized software tools identify solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS). POS Product Support Specialist Jan 2011 Jan 2012 Company Name － City State Installed POS pharmacy software, modified repaired hardware resolved technical issues. Provided base level IT support non-technical personnel within business utilizing variety software tools Unix (SCO), MySQL, Footprints, Join.Me, Kaseya). Managed call flow responded technical support needs customers. Resolved product service problems clarifying customers complaint, determining cause problem, selecting explaining best solution solve problem, expediting correction adjustment following ensure resolution. Local Technology Coordinator Jan 2009 Jan 2011 Company Name － City State Set up, configured supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, network configurations Troubleshot network performance issues, printer issues, user account issues, Recommended upgrades, patches new applications equipment Provided technical end-user support training needed. Computer Networking Administration Instructor Jan 2009 Jan 2011 Company Name － City State Taught courses leading students towards MCSE/MCITP certification, approved curriculum, developed daily lesson plans include instructional aids Participated school retention initiatives providing regular, accurate timely feedback students school concerning academics, behavior, attendance, Motivated students actively participate aspects educational process Completed professional development in-service activities accordance college standards Maintained expertise subject area recommended improvements curriculum design. Network Administrator Jan 2008 Jan 2008 Company Name － City State Set up, configured supported internal and/or external networks (including wireless), Windows environment Developed maintained systems, applications security network configurations Troubleshot network performance issues, printer issues, user account issues, Recommended upgrades, patches new applications equipment Provided technical end-user support training needed. IT Support Specialist Jan 2007 Jan 2007 Company Name － City State Performed variety duties support computer, and/or client server unit, Windows environment. Installed software, modified repaired hardware resolved technical issues; setup classroom lab environments. Functioned member problem resolution enterprise service desk teams, handling 22,000 employees regarding software, hardware networking usage configuration via telephone, email Remedy ticket tracking support software, representing 50,000 computers devices diverse group end users, chiefly executive personnel. POS Support Analyst Jan 2005 Jan 2007 Company Name － City State Functioned member Help Desk team handling 1500 franchise stores 600 corporate stores regarding POS software hardware usage configuration well networking via telephone HEAT ticket tracking support software (Level 1, Level 2 Level 3), representing 20,000 computers peripheral devices (printers, modems, caller ID boxes) diverse group end users. Diagnosed system problems contacted vendors service and/or replacement. Managed various areas support including broadband connectivity Windows/POS installation, configuration, upgrade issues supported network dial configurations. Troubleshot, researched, diagnosed, documented, resolved technical issues superior degree technical knowledge experience; utilized variety tools troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager Query Analyzer. Education Network Systems Admin Professional Program 7/2015 New Horizons － City State Completed courses Network System Professional program New Horizons Computer Learning Center earn CompTIA Net+, Microsoft MCSA, Cisco CCNP CCNA certifications (certs progress) Bachelor Science Technical Management DeVry University GPA: Magna Cum Laude GPA: 3.8 Graduated Magna Cum Laude GPA: 3.8 Skills Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website