BRANCH MANAGER/FLORAL DESIGNER Summary Branch Manager driven exceed sales goals build long term relationships customers. Delivers positive experiences high-quality customer service. Highlights Effective leader Staff training/development Customer targeting Conflict resolution Deadline-oriented Up-selling techniques Client account management Budgeting financial management Consistently meets sales goals Cash flow management Inventory control Microsoft Outlook Word Excel Experience Branch Manager/Floral Designer July 2012 Current Company Name City State Managed wide variety customer service administrative tasks resolve customer issues quickly efficiency Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Shared best practices sales customer service team members help improve store's efficiency. Stocked replenished merchandise according store merchandising layouts. Maintained established merchandising standards, including window, sales floor promotional displays. Fostered positive work environment consistently treating employees customers respect consideration. Cultivated customer-focused shopping environment greeting responding customers friendly manner. Communicated clear expectations goals team member. Worked management team implement proper division responsibilities. Actively pursued personal learning development opportunities. Supervised directed merchandise shipment processing. Reduced controlled company expenses preparing daily purchasing budget. Bi-Lingual Customer Service Representative January 2010 September 2011 Company Name City State Assisted Spanish speaking customers customer issues including medication orders, refills, also calling remind patient upcoming refills available account. Explanation insurance benefits verification medical supplies ensure facility operating within limitations law. Production based environment quotas meet daily, weekly, monthly-Very demanding fast-paced environment. Data entry, problem solving, critical thinking, interpersonal skills required job position. Credit Card payments processed phone patient wants pay medical supplies pocket, issues surrounding coverage lack availability specific supplies. Customer Service Representative January 2009 January 2010 Company Name City State Assist customers verification insurance benefits, data entry, acting patient advocate assisting case managers daily case load- environment production based environment. Making outbound calls receiving inbound calls involved parties including: Doctor's offices, pharmacies, medical providers, patients, etc.. The purpose identify obtain benefits, referrals, doctor's authorizations. Act patient advocate making sure facilities followed promised activities processes ensure patient helped satisfied level service provided him/her daily basis. Data entry, customer service, punctuality, interpersonal skills, critical thinking organized self-starting problem-solver required position. Customer Care Specialist October 2005 January 2009 Company Name City State Call-center environment, answering 200+ calls per day constantly- fast paced demanding call center environment. Performance measured based metrics employees opportunities earn bonuses- Quota's production standards set position. Assisted medicare customers reviewing verbal faxed requests providers partners providing support healthcare plans providers regarding authorization requirements customer prescription coverage. On occasion assisted MA/PDP Appeals department. Navigated PA Hub Argus assist medicare customers getting medication resolving issues keeping patients obtaining medications. Processed Excel Grids Caremark Specialty Pharmacy via email least three times per week. Ran pharmacy claims CAS; investigated approval denial dates medications. Trained new employees CCP2 system, explanation processes procedures anyone visiting facility. Floral Designer/Sales October 2000 October 2005 Company Name City State Designed floral arrangements daily basis customer demand, assisted customers choosing product best fit specific needs. Ability prepare accurate cash reports including bank reports also opening closing facility several days week. Sales, sales position required compensation based commission set company. Customer service interpersonal skills well problem solving critical thinking required position order make sure customers satisfied willing continue bringing business organization. Education Bachelor Science Business University Phoenix City State Business Business Managerial Skills Certificate Business 2002 AAFET City State US This program 12-month long program I received certificate completion business managerial skills learned obtained year attendance. Skills Over 20 years Customer Service Experience. 3 years Branch Management position 2 permanent employees (also include 2 3 holiday employees drivers). Talented multi-tasker Exceptional time management skills