SUPPORT NETWORK SERVICES INTERN Professional Summary Technical Support Analyst technical troubleshooting repair expertise. Team player flexible, reliable adaptable dynamic environments. Skills ·Able research familiarize skill sets towards core technologies based enthusiasm, dedication, motivation ·Knowledgeable installation configuration Windows-based operating systems (Windows XP, Vista, 7, 8) ·Experienced installation configuration Ubuntu Linux whilst cognizant Mac OS X interactions ·Proficient virtualization highly skilled configurations inside VMware ·Skilled troubleshooting hardware software issues within network support services environment ·Able document, effectively communicate, succeed within group setting order become superior team player Willing work individually whilst prioritizing tasks projects completing assignments based expected deadlines Work History Company Name Support Network Services Intern City State September 2014 December 2014 Customized implemented Microsoft SCSM SCCM order automate departmental organizational needs Facilitated proper asset management user onboarding processes tailored Student Affairs department Worked Network Support Services team learn general campus supported users Attended regular meetings coordinate discover expected outcomes functions Microsoft SCSM Performed within minimalized test environment order create runbook programming custom templates Shadowed student workers incident management processes workflows within Cherwell Service Management Familiarized ticket creation, priority, review, remote desktop connections respect supported users Imaged computers based ImageNow software residing network reflected changes Active Directory Discovered learned AD DS, SCCM, SCSM interacted systems based supervision Assisted student workers new computer installations configurations well creating documentation Alleviated phone call requests questions student workers based working knowledge ticket closure. Company Name Information Technology Lead Intern City State June 2012 June 2013 Worked director minimizing Windows XP machines migrated Windows 7 based Spiceworks solution Contacted Central IT appropriate regards diagnosing distance education connections supporting equipment Deployed re-imaged hard drives newly acquired assets classrooms professors based priority scheduling Assisted lab desk student workers issues, cooperated lab desk students scheduling accommodations support Check manage plethora IT department equipment based appointments SharePoint open door policy Performed room checks test equipment replace faulty campus property semester breaks Set purchased assets within classrooms students retiring recycling older systems. Company Name Information Technology Student Center Intern City State September 2011 December 2011 Resolved student center questions arranged peer-to-peer tutoring/assistance specific students CSS program. Prepared delivered Microsoft Office training session, training videos general public workforce environment. Created enabled multiple custom virtual machines sandboxed environment distinguish networking connectivity. Continued research interacted Microsoft Windows, Macintosh OS X, mobile, Linux operating systems. Education Bachelor Science Information Science Technology University Wisconsin City State 12-2014 Information Science Technology AAS Waukesha County Technical College City State IT-Computer Support Specialist 12 2011 Accomplishments ·UW-Waukesha Dean's List ·WCTC Honor List ·Who's Who Program – WCTC ·NTHS Member 2010 ·Phi Theta Kappa Honor Society ·BCHS Honor Roll Skills Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network support, Network Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista Additional Information Able document, effectively communicate, succeed within group setting order become superior team player Willing work individually whilst prioritizing tasks projects completing assignments based expected deadlines HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll