HEALTHCARE Executive Profile Cynthia also instructor Cap Gemini Ernst Young Global Regulatory Compliance Boot Camp members CGE&Y Regulatory Compliance Team immersed global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools methodology. Working international workforce CGE&Y, Cynthia required flexible, sensitive creative methods teaching Cynthia's nursing career focus Pain Management, Emergency Nursing, Legal Nurse Consulting Life Care Planning. She traveled extensively throughout U. S. worldwide Health Care Life Sciences Consultant G Major Consulting, Cap Gemini Ernst Young, Accenture, Ness Technologies. While working clinical nursing, Cynthia worked acute, home care long term care arenas. As Case Manager Life Care Planner Cynthia adjunct instructor University Florida Rehabilitation Training Institute authored taught Life Care Planning Aging Catastrophically Injured. As Project manager several Global Regulatory Compliance/Life Sciences teams, Glidewell strong background communication skills. Her ability work people various ethnic, cultural, educational backgrounds key success Regulatory Compliance/ Validation Systems manager. She frequently instrumental establishment training shore call center personnel specific projects IT support situations. Her experience given depth insight cultural nuances different populations ranging India elderly. Her writing background includes authoring "Life Care Planning Catastrophically Injured Aging" University Florida Rehabilitation Training Institute, Adverse Events Reporting RN's Abbott Laboratories, numerous educational materials diverse audiences. She guest lecturer numerous national conferences events subjects including Forensic Medicine, Nursing Life Care Planning, Fitness Aging, AIDS, Travel, Real Estate. Core Accomplishments With unique combination working consultant business clinical areas health care, Cynthia worked tirelessly achieve highest levels client satisfaction outcomes comprehensive client care, team development, educational training delivery telemedicine support programs. As consultant HELP Pain Medical Network, Cynthia developed implemented Remote Care Services Program. Not require development roll program also development delivery training across interdisciplinary providers. This program utilized conjunction HELP Interdisciplinary Pain Rehabilitation Program (IPRP) fostered individual empowerment independence teaching reinforcing principals learned IPRP. As result Remote Care Services, clients able reduce manage pain, reduce dependence pain medication, increase overall health perception prevent relapse. Cynthia's work HELP focused primarily Workers Compensation clients. She worked extensively coordination multiple carriers, applicant attorneys, patients primary care providers achieve positive outcomes patient carrier. As Vice President Operations HELP, Cynthia continued work physicians providers, patients carriers develop IT infrastructure efficiently navigate rapidly changing California Workers Compensation revisions. Professional Experience Healthcare May 2001 Company Name － City State Worked major health care payers develop strategy insure compliance Medicare Modernization Act. Managed monitored state, Medicaid, Medicare JCAHO standards compliance pharmaceutical infusion company, including application adherence GCP's, GLP's GMP's clean rooms mixing rooms. Researched aided procurement contracts companies, hospice, home health companies employer groups accordance state, federal, insurance regulatory guidelines. Implemented new business process monitoring billing, payer requirements field compliance. Analyzed, designed reorganized customer care call center large Medicaid/Medicare HMO resulting shorter hold times, fewer dropped misdirected calls efficient triage lay care coordinator nurse liaison. Responsible development knowledge transfer methodology health care call center insure ongoing consistent patient survey assessment. Developed tools decision tree aid patient assessment triage Acted clinical SME Patient Care Coordination Reporting System design development. Developed, designed implemented health care service provider facility audits compliance state federal guidelines large Medicaid/Medicare HMO. Designed, developed implemented computerized data collection program international post acute long term care provider network. Strategic planning large clinic occupational medicine department. Managed sales clinical staff, tracked activity, analyzed results revised sales plans necessary. Responsible customer satisfaction survey collection analysis care management company. Productivity analysis, budgeting, cost projection, product evaluation new product development large post acute care provider. Developed implemented new marketing strategies including trade show presentations guest lecturer engagements Created, edited produced educational tutorial computer manual house use educational material client family teaching. Interface legal community court system, insurance industry, employer groups, clients physicians. Evaluate, analyze render informed opinions delivery health care resulting outcomes. Provide support medically related litigation medical-legal matters following areas: personal injury; product liability; medical malpractice; toxic torts; workers' compensation; risk management; medical licensure investigation, applicable cases. Provide employer consultation job modification, reasonable accommodation ADA compliance. Life Sciences Planning, Design, Implementation corporate quality systems multinational Pharmaceutical companies directed federal regulations. Validation Project Manager multinational pharmaceutical company validation effort. Strategic plan included implementation validation system spanning 63 sites 23 countries. Project included assessment, design delivery validated system meeting regulatory guidelines FDA, EMEA, ICH, local authorities. Research, development delivery manual training program pharmacoviligence safety reporting. Design development Global Regulatory Compliance Team within Cap Gemini Ernst Young. This team comprised trained specialist focused issues regulatory compliance system validation within pharmaceutical industry. Instructor Cap Gemini Ernst Young Global Regulatory Compliance Boot Camp members CGE&Y Regulatory Compliance Team immersed global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools methodology. Education Bachelor Science Nursing Western Governors University － City State Nursing Bachelor Science John Brown University － City State GPA: Dean's List Dean's List Certificate Post-Graduate Course Study, Life Care Planning Advanced Catastrophic Case Management The University Florida － City State Associates Degree Nursing University Arkansas － City State Nursing Publications The Country, Its Culture, Its Children, Eastern European Lecture Series, University Arkansas, Fort Smith, Fort Smith, AR, Fall 1998 One Our Own, AIDS The Work Place, Advinet, Inc., Fort Smith, AR, Spring 1993 Not In My Club, AIDS In Volunteer Work Force, Boys Girls Clubs America Regional Conference, November, 1992, Little Rock, AR One Our Own,AIDS Work Place Fort Smith Public School System, Fort Smith, Arkansas, Spring 1991 One Our Own,AIDS Work Place Alma Public School System, Alma, Arkansas, Spring 1991 Early Detection: The Cure Beast Cancer, Women's Health Care Series, American Cancer Society, presented multiple locations, 1991 Worker's Compensation Managed Care, River Cities Occupational Health Professionals Workshop, Fort Smith, AR, Fall 1990 Stress Work Place, Fort Smith Board Realtors, Fort Smith, AR, December, 1989 Skills ADA, billing, budgeting, business process, call center, consultation, contracts, client, clients, customer satisfaction, customer care, data collection, delivery, Forms, GCP, GLP, GMP, Instructor, insurance, lecturer, legal, litigation, Managing, marketing strategies, network, new product development, Next, presentations, procurement, quality, reporting, Research, risk management, safety, sales, strategy, Strategic, Strategic planning, System design, teaching, Validation Professional Affiliations Certified Disability Analyst Fellow (ABDA #3718-97) American Board Disability Analyst Fellow American Board Forensic Examiners American Board Forensic Nurses