GROUP FITNESS INSTRUCTOR Summary Seasoned customer service specialist background providing advice diverse customer situations. Results-oriented professional diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements. Talented leader robust ability communicate needs effectively deliver knowledge staff. Administer strong teams efficient systems, positively impacting business growth downsizing objectives. Attention details. Highlights Client relations specialist Conflict resolution techniques Team management Focused customer satisfaction Talent development Training development Recruitment Skilled multi-tasker Scheduling Deadline-oriented Microsoft software proficiency Meticulous attention detail Accomplishments Played instrumental role increasing customer satisfaction ratings index 75% 86% within 5 years Senior Customer Service Representative. Provided required weekly, monthly quarterly reports listing sales figures client track records. Assisted managing company database verified, edited modified members' information. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Preserved accuracy 90% 10 years employment. Experience Group Fitness Instructor September 2010 April 2015 Company Name － City State Explained ways measure exercise intensity best results. Designed class match skill learning levels participants. Suggested exercise modifications individual students avoid strain injury. Encouraged members continue attending group fitness classes. Tracked class attendance monitored class size gauge effectiveness promotions. Senior Customer Service Representative October 2005 April 2015 Company Name － City State Developed, implemented monitored programs maximize customer satisfaction. Served point contact members discrepancies complaints Addressed 30 website inquiries per day, converting 30 renewal customers. Maintained up-to-date knowledge organizational policies regarding payments, returns exchanges. Created new processes systems increasing customer service satisfaction. Process literature orders (books pamphlets) contributions inputting payments cash, checks, credit cards Excelled exceeding daily credit card application goals .Cross-trained provided back-up customer service representatives needed. Receive 20-30 inbound calls include researching accounts, shipping errors general shipping estimations, providing inventory count daily basis Maintain customer mailing address database system. Customer Service Representative December 2003 June 2004 Company Name － City State Coordinated daily routes assigned installation repair HVAC technicians database. Served primary liaison HVAC equipment distribution centers fifteen field service technicians. Included procuring, billing, processing purchase orders, invoices equipment parts accounting department. Delegated work flow technicians based priorities inbound calls regarding installation equipment repairs Maintained monthly logs customer HVAC equipment preventative maintenance performed outbound calls schedule appointments. Dispatcher/ Customer Service Representative February 2000 August 2003 Company Name － City State Oversaw scheduling day-to-day activities 18 waste transportation employees. Negotiated contracts outside providers minimize costs company customers. Evaluated operational records including driver daily logs DOT waste transfer stops assure compliance state regulations Created scheduling adjustments efficiently maximize waste removal Contacted customers prior delivery confirm coordinate delivery times. Education Bachelor Arts Human Resource Management 2013 Saint Leo University － City State Skills Account Management, E nthusiastic people person, Advanced problem-solving, Great organizational skills Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Type 48 WPM, Typing, Writing, Letters Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension