PMC/PSM/ SALES MANAGER/ SALES ASSOCIATE Career Focus Performance Management Consultant than10 years experience planning, developing implementing behavioral operationally focused procedures enable sales productivity Currently r esponsible maximizing performance across Corporate-Owned Retail team Southwest Territory working collaboratively Director Sales Area Managers addressing key issues sales skills, leadership development, performance improvement, retail operations customer engagement territory. I play critical role creating infrastructure enables sustainable, measurable improvement evolving environment constantly working improve internal processes efficiencies within technical systems behavioral procedures associates. Summary Skills Ability clarify nature problem, evaluate alternatives, propose viable solutions determine outcome various options Detail oriented able present information ideas clearly concisely Able review different points view ideas make objective judgments; investigates possible solutions problem Able draw specific conclusions set general observations set specific facts, able synthesize ideas information Maximized efficiency team productivity development collaborative quality initiatives Continually evaluated organizations' skills work performance identify implement improvements Results oriented, customer-focused, respected team builder drives quality productivity initiatives, leads teams business growth operational excellence. Ability translate company strategy specific goals ensure focus delivering results Strong ability quickly understand complex issues identify priorities Focus key points clearly communicated levels leadership Maintain effective cross functional relationship drive program consistency across retail, agent, business channels Analyze business system requirements, mange development specifications create execute detailed test plans, verify bug fixes Analyzed application, system, security errors. Escalated issues developers verified fixes Strong analytical, time management problem-solving skills Professional Experience Company Name City State PMC/PSM/ Sales Manager/ Sales Associate 05/2010 Responsible maximizing performance across Corporate-Owned Retail team Southwest Territory. Work collaboratively 1:1 Director Sales Area Managers addressing key issues operations, key performance indicators, execution customer engagement, well processes behaviors necessary achieve expected business results. Play critical role creating infrastructure enables sustainable, measurable improvement evolving environment. Constantly working improve internal processes efficiencies within technical systems behavioral procedures. Assessed skill levels associates Retail environments provided feedback leaders effectiveness ongoing training programs. Suggested program improvements increase skill levels. Worked Leaders develop action plans address gaps performance. Facilitated training sessions refresh knowledge associates needed order achieve maintain desired sales goals. Developed reporting metrics deliver management requested. Assisted establishing standards performance monitor standards, implementing changes necessary. Developed knowledge leading edge learning methods, external best practices, applications tools. Provide leadership coaching retail sales staff selling skills, company policies practices, performance management career development. Drive achievement store sales targets include new customer acquisitions, sale essentials, sale vertical features weekly/monthly basis achieving highest level customer satisfaction. Responsible retail sales scheduling, forecasting reporting; including limited time reporting, vacation/time tracking, expense reporting approvals, schedule development, overtime management, variance reporting explanations, cash over/short explanations, tracking report, competitive report, etc. Company Name City State Customer Service Lead 04/2009 01/2011 Management position responsible aspects managing single retail store. Has complete operation liability achieve sales, service, organization, customer satisfaction profitability goals store compliance company procedures. Develops executes short long-term plans achieve goals support district/region strategy. Ensures maintenance expected operational merchandising standards. Ensures staff maintains store presentation supports brand consistency. Provides effective training staff areas customer service, product knowledge, inventory control merchandising offering developmental opportunities. Handles store level loss prevention issues. Company Name City State Owner 10/2008 10/2010 Analyzed business performance budget goals Developed implemented successful business plans strategies Identified market opportunities plans effective implementation Directed sales coverage Completed monthly, quarterly annual business reports financial information Created comprehensive training programs personnel Oversees sales, inventory, shipping, human resources departments business Company Name City State Dispatcher 10/2005 10/2008 Provided support sales service teams ensuring objectives met. Prepared weekly sales reports management.Responsible customer service, including answering customer queries, problem solving providing information new products. Tracked inventory shipping/receiving product. Received incoming service calls scheduled dispatched technicians needed. Assisted invoicing customers.Handled customer complaints. Company Name City State Quality Analyst/Special Projects/Repair Representative 06/2001 10/2005 06/2003-10/2005 Quality Analyst Audited orders coming inside outside sales offices ensure customer satisfaction. Exceeded set quota weekly audits 200%. Helped create maintain reporting guidelines implemented audits. Revised formatted definitions better enable us accurately audit reps. Able audit and/or provision platforms utilized Birch Telecom. Created documentation new processes distribute throughout company 09/2002-06/2003 Install/Special Projects Specialist Created local service requests install new Pots lines existing Birch customers. Statused customers progress order. Successfully cleared queue prevent ETTR running install orders providing good customer service. Exceeded daily quota 90% days worked. Received 100% quality audits 99% orders graded. Worked Complex MAC manual orders, ex. Loop ground, Trunk Pots. Researched corrected service address inconsistencies regarding new install orders issuing manual records updates 06/2001-09/2002 Repair Operations Representative Received inbound customer repair issues. Used troubleshooting skills testing system determine correct fix agents. Worked back office tickets statusing end users, clearing closing tickets, troubleshooting necessary. Relayed information ILECs pertaining trouble reports. Took call takeovers evenings irate customers Skills Coaching, Consultation, Customer Service, Data Analysis, Leadership, Leadership Development, Mentoring, Enterprise, Performance Management, Process Improvement, Project Management, Sales, Sales Development, Telecommunication, Mircosoft Office including Visio