CASE MANAGER Professional Summary Detail-oriented professional focused developing comprehensive youth family-related programs services. Comprehensive background includes providing case management services adults youth involved juvenile justice system. Skill Highlights Case Management Family children's programs knowledge Crisis prevention intervention Child abuse criminal history clearance Discharge planning Parent-child conflict specialist Suicidal ideation identification Alternative Discipline Techniques Mental health systems Exceptional interpersonal skills Computer-savvy Exemplary people management skills Exceptional communication skills Analytical thinker Compassionate active listener First Aid certified Clean driving record Experience Determined client eligibility benefit programs services. Referred clients partner agencies additional services. Managed clinical administrative aspects agency's mental health services. Education Training Bachelors Arts Psychology 2011 West Virginia State University City State Child Development Psychology coursework Communications Public Relations coursework Cultural Diversity Ethnic Studies coursework Experience Company Name Case Manager 12/2013 Current Provides case management services including intake, assessment, crisis intervention, advocacy, referral, monitoring families. Gathers social history assess family strengths, weaknesses, assess existing problems. Conducts home visits office base services, accompanies consumers needed. Coordinates care outreach workers, health educators, nutritionists service providers prevent service duplication ensure consumer receives high quality care. Identifies procures group services appropriate consumer maximize consumer's ability live outside institution. Plan assist obtaining services third-party service providers. Develops plan care consumer include services advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc. Monitors delivery services coordination consumer third party service providers. Assists consumers related matters including consumers' eligibility benefits Medicaid, Medicare, Social Security, private insurance. Maintains date case records status case activity, including progress notes contacts. Proficient establishing work relationships client Demonstrates competence verbal written communication skills Ability handle crisis situations minimal supervision. Company Name Case Manager 10/2011 12/2013 Providing linkage advocacy children adolescents families Assists families developing skills supports necessary enhance quality life, increase adaptive functioning, improve self-sufficiency community Provide services include advocacy, referrals, evaluations, treatment planning Performs going evaluations family's strengths needs ensure timely effective services Provide supportive counseling improve day day coping problem solving skills Provide services home setting, school setting, community setting Profile prospects clients identify additional financial needs refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent, positive basis. Train new employees Completes mental health assessments adult adolescence populations ensure proper treatment services Support team service process participating team service efforts service meetings. Company Name City State Senior Teller/Relationship Banker 05/2006 10/2011 Responsible variety duties aimed providing client services receiving, paying out, keeping accurate record monies involved paying receiving transactions. Performing complex transactions as: coupon collection, issuing official checks, large commercial deposits, close transactions, cash advances Client Service team environment Cash handling experiencing involving large sums money Automated Teller Machines, well balancing reconciling ATM Daily reconcilements cash drawers Proactively initiate, develop, manage long-term, profitable relationships. Manage existing client relationships identify future needs consultatively address them. Profile prospects clients identify additional financial needs refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent, positive basis. Serve primary contact new account openings cross sale products services clients prospects. Support team sales process acting upon referring identified client needs lines business, including limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, areas. Participate team sales efforts team call nights, sales meetings, debrief. Employ BB&T supported sales techniques processes whenever possible better serve client branch team. Serve contact client problem resolution perform maintenance current clients dictated needs office. Serve contact responding client non-client service inquiries dictated needs office. Support team service process participating team service efforts service meetings. Skills ATM, banking, benefits, Cash handling, counseling, Client, clients, delivery, financial, insurance, investments, notes, meetings, mental health, money, office, Monitors, problem resolution, problem solving skills, processes, progress, Psychology, quality, receiving, reconciling, retail, sales, supervision, phone, written communication skills Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills