PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Profile Skilled awarded Personal Business Banker whose talents shine competitive, innovative creative environment. Track record exceeding sales goals, improving client retention growing customer base. Team player truly believes providing clients utmost client experience. Has contagious energy surrounds environment works in. E xperienced high-volume, multi-unit, retail business operations. Desires high-level position professional corporate environment. Core Accomplishments Top Personal Banker Business Advocate District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards exceeding sales goals customers satisfactions. Received Most Balanced Performer Award. Received Employee Year Award. Received several Employee Month Awards. Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters appreciation recognition numbers highly satisfied customers Ranked among top Telephone Bankers Customer Service Representatives Nation Received Highest Quality Score Award Telephone Banker. Professional Experience PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City State Consistently top performing Personal Banker Business Advocate district. Received Star Credit Award. Recognized achieving highest number partner referrals includes mortgages, merchant services, payroll services insurance products. Frequent recipient customers recognition providing exceptional customer service experience. Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 Aug 2013 Company Name － City State Played vital role customer banking experience. Built relationships customers providing products services meet needs. Acquired, retained, deepened managed relationships customers. Generated growth balances sales, marketing, promotion referral products services. Delivered outstanding customer experience helped Branch meet sales objectives contributed success firm. Managed, maintained developed assigned portfolio customers. Profiled customers. Uncovered high potential high balanced customers. Uncovered customer's financial needs provided product service recommendations. Developed cultivated existing customer relationships. Called existing prospect customers. Partnered specialists (such Loan Officers, Business Bankers, Financial Advisors), ensure customers get access experts help specialized financial needs. Responsible opening Consumer Business accounts, Loan applications, crossed-sells bank products services, resolved customer service issues. Participated occasionally facilitated daily branch team meetings. Assisted coaching training new bankers, tellers branch professionals. Participated special projects, sales campaigns assignments requested. Identified resolved complex client service opportunities. Received National Achiever Banker Award, Employee Month Award, Consistently exceeded monthly sales goals, Received recognition one Top Bankers Arizona Market, District, Community. Recognized consistently providing customers utmost customer experience deepening sustaining customers banking relationship. Was licensed Investment- Series 6, 63 Insurance. Trained Small Business Specialist. Personal banker. Jun 2009 Oct 2009 Company Name － City State Engaged sales service activities traditional branch setting. Opened consumer Business accounts, Loan applications, crossed-sells bank products services, resolved customer service issues. Referred customers areas U.S. Bank appropriate. Converted service opportunities sales events. Acquired, retained, deepened managed relationships customers. Responsible generating growth balances sale, marketing, promotion referral products services. Provided banking sales solutions deposit, loan investment products. Acquired new clients developed current book business. Supported branch achieving sales goals. Provided sales service assistance customers. Developed maintained broad knowledge products services appropriately support client needs. Ensured compliance operational, security audit procedures policies. Participated special projects, sales campaigns assignments requested. Trained Business Banker participated extensive loan processing role. Telephone Banker/ Customer Service Representative Oct 2007 Jun 2009 Company Name － City State Answered inbound calls pertaining customers questions concerns regarding accounts. Serviced customers existing accounts. Recommended new products services. Overcame customers banking concerns include escalated issues recommending solutions providing utmost client experience. Achieved aggressive sales goals measured daily basis. Maintained well balanced performancein field Sales Customer Satisfactions. Referred customers specialists necessary. Assisted supervisors managers retaining new existing employees. Served mentor shadower telephone bankers customer service representatives. Assisted supervisors coaching bankers customer service representatives. Provided shared best practices fellow employees. Education Bachelor's Degree Social Work St. Bridget's College － City Philippines Passed Licensing exam Social Work Skills Leadership Marketing Motivation Multi-unit Operation Management Negotiation Skills New Business Development Operations Start-Up Organizational Restructure Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales, Sales Analysis Service Quality Improvement, Staff Development Staff Motivation, Staff Training Change Implementation Communication Skills Community Outreach Cross-Cultural Communications Customer Relations Departmental Operations Management Diverse Market/Industry Knowledge Event Management Promotion Expense Control Fast Learner Hard-worker Interpersonal Skills Staff-Retention Programs Start-Ups Acquisitions Team Building Team Leadership Team Player