TELEPHONE INTERVIEWER Summary Organized, task oriented professional experience customer support. Background includes skilled active listener, strong customer service experience ability respond end-user business professional manner. I highly effective using technical domain knowledge. Self-starter committed taking ownership capable completing assigned projects independently team environment. Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable receivable Customer Service Inbound outbound calls PC MAC OS Microsoft Word 1 Experience 04/2013 Current Company Name Telephone Interviewer The National Agricultural Statistics Service (NASS) statistical data collection arm U.S. Department Agriculture (USDA). More 300 official reports issued NASS help maintain orderly association among output, supply marketing sectors agriculture. Performs telephone interviews wide variety surveys censuses. Telephones respondents explains purpose survey census gain cooperation. Obtains records data survey instrument. Reviews information completeness, edits assist clerical processing collected information. Migrated thousands documents ECM (Enterprise Content Management System) effort sunset legacy Intranet Server SharePoint environment. This included reviewing categorizing document, applying metadata, then, publishing document internal agency viewing. What SharePoint site. A SharePoint site Web site provides central storage collaboration space documents, information, ideas. A SharePoint site tool collaboration, like telephone tool communication, meeting tool decision making. A SharePoint site helps groups people (whether work teams social groups) share information work together. For example, SharePoint site help you: Coordinate projects, calendars, schedules. Discuss ideas review documents proposals. Share information keep touch people. 05/2011 12/2012 Customer Service Representative Credit Control, LLC provides custom, performance-driven receivables management services 450 clients. Handled customer questions, complaints, billing inquiries. Skilled resolving customer issues one call resolution, Proactively offered alternative solutions appropriate objective retaining customer's business Managed business transactions connection activation new customer accounts computer terminal communicate customers Frequently made financial decisions protect/collect revenues adjusts customer accounts. 10/2010 05/2011 Company Name Sales Executive one world's leading media entertainment companies. It serves 150 cities 850 owned radio stations U.S., well 140 stations globally. Securely acquired potential client information establish new internet service. Monitored reported sales activities followed management Advised customers forthcoming product, developments discussed special promotions. Reviewed sales performance, aimed meet exceed targets, plan carry sales activities assigned accounts areas also responsible ensuring customer satisfaction managing quality product service delivery. 12/2008 11/2010 Company Name Stocking Associate Walmart global retailer stores, online mobile devices; servicing 245 million customers weekly 10 countries fiscal sales approximately $473 billion. Walmart employs 2.2 million associates worldwide. Received material store, prepared store shelves, checked deliveries accuracy, verifying quantities received matched bills lading, purchase orders documents. Organized stock room ensure accurate labeling, logical placement, neat arrangement. Cleanliness, decreased store shrinkage researching inventory discrepancies, reporting suspicious activities loss prevention specialists, maintained ongoing proactive communication key partners new arrivals, order overages/shortages, delivery delays. Education 2012 Gateway Institute Technology High School Diploma St. Louis Community College Skills Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site