TAX EXAMINING CLERK Summary Driven claim specialist bringing 10 years experience field insurance emphasis automobile claims.Trained aspects insurance property liability claims. Employs high-level negotiation skills resolving claims satisfaction involved parties. Analytical thinker innovative problem solver. Highlights Property liability claims adjusting Thorough critical thinking Analyze problems develop favorable solutions Time management organization Proficient math, computer skills Excel, Word Access programs Effective interpersonal, listening communication skills Multi-task prioritize Pacify irate people Experience Company Name January 2013 June 2015 Tax Examining Clerk City State Adjust tax liability on1040X amended returns. Take corrective actions process close case, adjusting taxpayer's account, penalties credits, computing tax liability. Research pertinent tax data IDRS, databases, accounting records available relevant systems. Assign case referrals requiring examination per tax code. Recognize indications tax fraud. Process statute potential statute cases, ensure statutes correct. Recognize problem areas reference material offer solutions. Maintain fully successfully level processing 11.2 documents per hour virtually 100% accuracy rate. Company Name September 1997 December 2010 Business Owner/Manager City State Managed operational activities dairy distribution business. Maximized company revenue creating databases spreadsheets improve inventory control cost-and-risk analysis. Maintained account plans 100 customer accounts. Improved communication efficiency primary liaison customers vendors. Maintained high levels customer satisfaction offering after-hour deliveries preserving positive customer rapport. Identified key growth opportunities business expansion product line delivery area. Leveraged knowledge customers market trends successfully market suppliers' products. Coordinated Customer Vendor orders. Prepared procedural material employees. Wrote correspondence business proposals collection. Renegotiated payment terms dozens suppliers. Verified details transactions, including funds received total account balances. Calculated figures discounts credits. Suggested process improvements secure prompt regular receipts company. Deposited third party checks, well monthly reserve transfers. Researched resolved billing invoice problems. Scheduled deliveries. Conducted month-end balance sheet reviews reconciled variances. Communicated customers via phone, email person obtain payments outstanding accounts. Company Name September 1990 February 2000 Claim Specialist City State Process first third-party auto liability property damage claims accordance laws, regulations policies. Reduced loss ratios fair prompt processing claims. Identified collected evidence determined value specific claim. Interviewed claimants, witnesses, medical vehicle specialists, law enforcement determine pertinent claim information. Gathered detailed information completed field investigations. Coordinated attorneys testified criminal proceedings. Conducted claim estimate re-inspections. Analyzed repair estimates. Obtained necessary information complete proper evaluation property injury claims. Contacted injured parties legal representatives negotiate final settlements claims. Communicated insured claimants explain computations. Interpret policy explain appropriate coverages insureds claimants. Offer company solutions improve claim closures. Evaluate negotiate total losses Bodily Injury claims. Access available resources via computer and/or storage files. Inspect property determine damages. Recognize potential subrogation prepare files accordingly. Trained mentored 3 new members claim staff. Company Name January 1986 January 1988 Customer Service Representative City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained electronic paper files. Wrote reports correspondence dictation handwritten notes. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Managed daily office operations maintenance equipment. Verified information computer system up-to-date accurate.Answered customers' questions addressed problems complaints person via phone. Helped customers select products best fit personal needs. Educated customers product service offerings. Balanced needs multiple customers simultaneously fast-paced retail environment. Built maintained effective relationships peers upper management. Cashiering. Research resolve customer problems. Programmed repaired pagers. Processed shipments maintained organized stock shelves. Computed sales prices, total purchases processed payments. Wrote reports correspondence dictation handwritten notes. Experience Investigated resolved claims using uncover supply necessary facts resolve claim. Evaluated evidence ultimate goal creating positive outcomes client's claims. Chronology Company Name Tax Examining Clerk City State Education California State University San Bernardino Bachelor Science Degree Computer Science City State San Bernardino GPA: GPA: 3.13 Computer Science GPA: 3.13 Skills accounting, Accounts Payable Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone