O SITE LEAD/PROCESS ANALYST Summary I seeking position challenges current experience grants opportunity make measurable impact. Much experience transferable, specifically areas business strategic planning, process development, problem resolution, customer service, attention detail. I also look forward developing skills talents within contest organization. I strong planner problem solver, readily easily adapts change. I work well individually within context team, consistently exceeds expectations. Able manage multiple priorities meet tight deadlines without compromising quality. Skills Leadership development training Process development Bank reconciliations Office Management Conflict resolution Complex problem resolution Strategic planning Records Management performance tracking Business recovery sustainability Interpersonal Customer Service Spreadsheets/Reports All forms communication including verbal, written digital Computer skills Microsoft office Suite workday program kronos Regloginc Arrow CPI Fidelity QuickBooks Accomplishments Multiple awards performance. Cut operating expenses 45 year year created new workflow process enhanced efficiency Reduced office expenses finding smarter solutions vendors, suppliers services. Five years training leadership development mentorship Completed 50 books leadership, people skills business management. ​ Experience site lead/process analyst City State Company Name Sep 2013 Current Developed organizational change management strategies. Reduced organizational operating costs 45 streamlining processes. Conducted activity-based analysis business processes made recommendations based findings. Responsible Team Nine Technicians Drafted monthly Financial reconciliations forecasts Identified "bottlenecks" implemented new improved processes policies. Ensured team member responsibilities defined understood. Managed projects ,coordinated meetings served primary liaison client (US Bank) multiple internal groups ensure clarity goals quality adherence deadlines. Tracked departmental output. Implemented corrective actions. Trained supported users new system implementations upgrades. Computed, recorded, proofread data, records reports. Established maintained effective communication system. Planned, directed monitored regulatory operations. Ensure consistent comprehensive investor protection. Implemented processes streamline workflow. Created solutions areas inventory, production reporting, software upgrades led system improvements streamlined processes. Communicated customers, employees individuals answer questions explain information. Carefully organized, analyzed prepared technical data reports ensure proper workflow productivity. Loan mortgage Foreclosure (Promoted) inventory control manager. Company Name Sep 2011 Mar 2013 Researched banking guidelines statutory requirements stay updated new laws applications. Actively recruited oversaw training new department employees. Assisted senior-level credit officers complex loan applications. Performed daily maintenance loan applicant database. Achieved proper compliance accurate executive level reporting. Managing flow inventory work floor. Enforcing new government regulation making sure team members compliance current regulation.​ Customers service working diverse wells Fargo clientele. Acted liaison multiple departments creating new standardized process. Connecting attorneys processing foreclosures terms conditions. Examination files ensure errors, missing information, invalid information. Answering enquiries telephone, writing e-mail. Addressed resolved non-routine, complex unexpected variances. Ensuring files meet compliance. Problem solving resolve inaccuracies. Reviewed held loans re-examination recommended appropriate action. Reported results loan reviews, including deficiencies irregularities. Provided corrective action plan problematic loan situations. Analyzed documentation evidence deficiencies. Lifetime fitness Jul 2006 Sep 2015 Supervisor hospitality operations department Overseeing employees/help employees meet exceed company standards. Provide administrative support various departments including: answering telephones, assisting visitors, resolving range administrative problems inquiries. Workday: wage profiles, PTO, HR. Kronos time clock software: Time clock management. Coordinate various staff operational support activities unit; serve liaison departments operating units resolution day-to-day administrative operational problems. Provide uncompromising customer service patrons club. Coordinated multiple departments plan meetings. Established strong relationships gain support effectively achieve results. Earned excellent marks performance reviews, citations excellence areas including: work, accuracy quality, ability learn master new concepts, positive work ethic, commitment providing unsurpassed service. All qualities keep Work fellow colleagues. Education Training diploma Burnsville High School Biochemistry Entrepreneurship University St. Thomas, St. Paul Minnesota Biochemistry Entrepreneurship working progress John Maxwell Leadership Training ​ Part CEP(continue education program) receive cutting edge education Bussiness ownership, leadership skills, people skills, Entreprenuership thought process training creative thinking, goal setting excecutions ​ ​ Leadership Team Development Attend four conferences annually conferences focus on: Leadership, team/organization dynamics, business organizational leadership Business Thought process Strength devotement focus Also part monthly leadership book ie (21 irrefutable laws leadership, skill people, personality plus..etc Extra Desirable Qualifaction Bilingual skills (Kiswahili fluent speaking writing) Kiswahili language widely spoken understood throughout multiple african countries including (Kenya,Tanzania, Somalia, Ethiopia, Malawi etc.) Cultural competency Worked people from: Hmong culture heavy interactions wells Fargo Kern. I also worked Somali Ethiopian culture leisurely professionally.