INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair upgrade desktop computers. Repair upgrade laptop computers. Install setup servers, printers routers. Experience Information Technology Consultant 12/2009 02/2016 Company Name － City State Basic computer network setup troubleshooting. Install software printers. Computer repair upgrade individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network small non-profit organization. Created organizational spreadsheets daily operations marketing small businesses. Upgraded SQL Time Matters Edward S.Clay, P.A. Office Administrator/Billing Assistant 08/2015 01/2016 Company Name － City State Assisted administrative duties operations departments. Created airtime spreadsheets assists revenue reporting. Assisted data entry internal billing system (UCAP). Assisted downloading various airtime carrier's invoices data files. Assisted monthly airtime billing using UCAP. Assisted activation/deactivation SIMs/devices. Ran usage airtime reports requested customer. Reconciled carrier's charges UCAP output. Placed orders, received shipped packages. Funding Settlement Coordinator/Office Manager 08/2011 08/2015 Company Name － City State Responsible getting clients' assets re-titled respective trusts. Enter client data onto database legal document generation software. Build long-term relationships trust maintenance clients. Order office supplies legal document supplies. Answer phones. Assist clients questions, problems concerns. Greet clients visiting office meeting. Schedule appointments. Manage attorney's calendar. Print legal documents prepare delivery binders. Review legal documents formatting errors missing information. Witness clients' signatures legal documents. Notarize certain signatures. Generate funding instructions trust clients Family Legacy "Documents Only" clients. Troubleshoot maintain computer network workstations. Accomplishments: Develop great working relationships trust maintenance clients. Growth client base 73% employment period. Manage probate process multiple estates time also overseeing funding assets new existing clients revenue generation. Manage office, performed Client Services Coordinator tasks handled Funding Settlement Coordinator tasks alone daily basis. Student Operations Specialist 01/2002 12/2009 Company Name － City State Prepared student reports multiple state regulatory agencies national accreditation agency, ACCET (Accrediting Council Continuing Education Training.) Answered phones. Data entry new enrollments materials assigned each. Reported inventory distribution student classroom materials data CFO monthly basis. Developed complex spreadsheets analyze qualitative quantitative data using Excel Visual Basic. Published updated student policy catalog. Responsible protecting students' privacy records requested third parties. Managed course scheduling 25 schools well student records transcripts. Reviewed feedback potential students first visit school quality control purposes. Maintained records complaints. Collaborated written responses. Accomplishments: Saved company $4 million strengthening controls textbook inventory. Developed system student records collection storage electronically company database collaboration programmers. Created process form third-parties request student records accordance FERPA (Federal Education Right Privacy Act). Managed class schedules 25 schools using MS Excel advanced formulas Visual Basic programming. Information Technology Coordinator 05/1996 05/2001 Company Name － City State Responsible installation troubleshooting Windows 2000 workstations, hardware, printers, peripherals, software. Managed telecommunications system administration, programming, troubleshooting. Trained brokers new employees system applications. Processed stock certificates checks deposit respective client account. Answered main phone directed calls requested personnel. Supervised Operations staff two cashiers one receptionist. Maintained records annual audits SEC regulation compliance. Resolved trade errors committed brokers. Balanced error accounts branches. Earned series fast-track promotions New Accounts Clerk, Lead Cashier, Operations Manager, IT Coordinator. Entrusted maintaining accuracy credit/debit balance millions dollars client accounts. Became primary technical troubleshooter "go to" person entire Lutherville branch (93 work stations) well 6 remote satellite offices. Education Certificate Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com January 2002 B.S Business Finance January 1991 Towson University － City State Business Finance Maryland Notary Public (Commission Expires August 26, 2018) Microsoft Certified Systems Engineer February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written