SALES Summary Over 17 years sales operations management experience specialty big-box retail 4 years sales experience automotive sector. Experienced hiring, training, supervision, coaching. Proven skills operations human resource management, planning, negotiating, organizing overseeing projects, events. Committed highest work ethic attainment organizational goals objectives. Highlights Excellent interpersonal coaching skills Sales leadership development Performance metrics Detail-oriented Procedure development Employee engagement Conflict resolution On-boarding training Recruiting Performance coaching counseling Operations management Human resources management P&L management Powerful negotiator Accomplishments Drove store ranking 297 company top 10 less 6 months taking store Increased year-over-year sales 60% Oversaw multiple stores Southeast worked directly local management drive sales operational success. Initiated sales merchandising policies adopted company-wide. Recipient Best Buy's Top Gun Award multiple times sales productivity. Experience Sales 07/2015 Current Company Name City State Identified prospective customers using lead generating methods performing average 30 cold calls per day. Participated various incentive programs contests designed support achievement production goals. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. Took daily inbound calls internet inquiries, faxes, consumer business credit applications assigned accounts clients. Consistently met exceeded department expectations productivity accuracy levels. Sales 08/2012 07/2015 Company Name City State Implemented consultative selling approach clients. Contacted new existing customers discuss needs could met specific products services. Quoted prices, credit terms bid specifications. Negotiated prices, terms sales service agreements. Completed 30-60 outbound calls daily, average conversion rate 50 %. Responded customer inquiries timely manner. Maintained exceptionally high CSI scores offering highest quality customer service possible. Maintained customer relationships sale generate referrals repeat business. Took role F&I manager four month period I maintained highly accurate paperwork average $1100 back-end per deal. Helped develop Internet Sales Team worked internet deals initial submittal sale delivery process. Advanced user Xtreme Service Drive sales management software, generating pipeline account reports weekly. Store Manager 08/2011 08/2012 Company Name City State Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Completed weekly schedules according payroll policies. Maintained daily record transactions. Addressed corrected sales staff communication issues tactful effective manner. Opened new store location assisted recruiting training new staff. Market Area Manager/Store Manager 03/2008 08/2010 Company Name City State Oversaw general operations 5 stores Southeast. Developed shared best practices across company. Oversaw development launch multiple product lines. Recruited, hired trained new employees various stores store openings Revamped in-store sales merchandising programs, resulting 60 improvement sales Mentored, coached trained 10 team members. Identified inefficiencies made recommendations process improvements. Conducted new employee orientation foster positive attitude toward organizational objectives. Identified staff vacancies recruited, interviewed selected applicants. Designed floor plan make store experience interactive engaging. Trained new managers store procedures policies. Worked closely district manager formulate build store brand. Evaluated return-on-investment profit-loss projections. Store Manager 06/2006 03/2008 Company Name City State Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Reorganized sales floor meet company demands. Stocked restocked inventory shipments received. Addressed customer inquiries resolved complaints. Completed series training sessions advance Assistant Manager Store Manager. Trained staff deliver outstanding customer service. Completed weekly schedules according payroll policies. Delivered excellent customer service greeting assisting customer. Department Manager 04/1997 03/2004 Company Name City State Addressed corrected sales staff communication issues tactful effective manner. Trained staff deliver outstanding customer service. Wrote order supply requests replenish merchandise. Completed weekly schedules according payroll policies. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Reorganized sales floor meet company demands. Stocked restocked inventory shipments received. Delivered excellent customer service greeting assisting customer. Served mentor junior team members. Led trainings 20 employees weekly basis. Planned led training programs staff development. Offered specific training programs help workers improve sales merchandising inventory control Managed new product content releases. Department Manager 01/1993 01/1997 Company Name City State Trained staff deliver outstanding customer service. Reorganized sales floor meet company demands. Stocked restocked inventory shipments received. Addressed customer inquiries resolved complaints. Delivered excellent customer service greeting assisting customer. Education Bachelor Arts Religion /Psychology 2006 Charleston Southern University City State Skills Customer Service Direct-to-Vendor Buying/Ordering Internet Sales Inventory Control Loss Prevention Merchandising Multi-unit Management Negotiating/Closing On-boarding Payroll P&L Management Planning Receiving Recruiting Sales Coaching Training Sales Management Store Relocation Remodeling Team Leadership Mentoring Vendor Relations