2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES SERVICES MANAGER Summary RETAIL OPERATIONS SALES MANAGER Client-driven, quality-focused retail manager proven track record top performance Retail leader profound broad expertise every aspect store management. Critically evaluates minimizes operational costs context store profitability. Creates promotes caring customer service program entire staff. Coaches every employee toward individual goals. Establishes retail environment encourages positive customer experience promotes realization sales targets. Core Knowledge Skills Retail Merchandising, Recruitment Retention, Operations Store Planning Design, Team Leadership, Coaching Mentoring Profit Loss, Loss Prevention, Personnel Training Development Highlights Experience 01/2004 01/2009 Company Name City State 2nd Level Assistant Store Manager, Operations Manager Manager, Sales Services Manager 01/2012 Current Managed nearly every aspect store operations. Trained developed store staff customer service techniques. Monitored implemented corporate programs sales, shipping, merchandising. Directed large store team to. create sales environment consistently met expected sales goals reduced operating costs. Managed team. 25, including hourly employees specialists. Entrusted complex customer service issues including personal commercial purchasing accounts. Assistant Store Manager 01/2011 01/2012 Company Name City State Responsibilities consisted managing recording profit loss key performance indicators, Communicating. buying office classifications styles product inventory, Managing maintaining records documentations including invoices employee files. Soft lines Manager, Apparel Lead 01/2009 01/2011 Company Name City State Responsibilities consisted Constructing visual presentations, Managing payroll training department associates, Communicating vendors buyers regards inventory product. Leadership Known throughout career hands-on project manager strong expertise team management prioritizing. Ensured employees recognized importance contributions whole, demonstrated one appreciation value delivered store overall. Developed significant reputation leadership due excellent relationships employees willingness lead example. Professional experience continued Brenna T. Walsh page 2 Sales Profit Loss Management Motivated staff create clean, enjoyable environment appropriate product availability. Trained copy center/cashier staff well floor staff superior customer service maintaining highest levels understanding company policies procedures. Controlled profit loss daily; maintained accountability period-end reporting. As inventory captain, evaluated inventory ensured availability products shelves; conducted store transfers ensure products store; ran daily reports audits better control inventory levels Earned title special projects captain due ability organize execute large-scale department reorganization, including refits retrofits new products. Customer Service Set standard impeccable customer service; trained staff excel customer experience Turned customer service lapses positive teachable moments improved staff perception need accountability Targeted achieved weekly "customer experience" metrics goals 9+/10 ratings. Personnel Development Coordinated training employee corporate training materials Coached individuals; achieving promotion rate ~35% (one two levels original position) Worked vendors develop product training product sources Delivered well-executed helpful annual reviews; developed significant reputation go-to source help review wording, delivery, execution employee reviews well overall operations store. Education High School Diploma Monroe Catholic High School City State Associates Degree Business Management University Alaska Fairbanks City State Business Management Business Management, Present Florida State College Jacksonville City State Business Management, Present Skills cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit loss, promotion, purchasing, recording, reporting, Sales, shipping, team management