CASE MANAGER/OUTREACH ADVOCATE Summary Adaptable friendly Case Worker team player comprehensive background crisis intervention utilizing motivational interviewing techniques. Highlights Microsoft Office, Word, Excel, Outlook, Data Entry Power Point. Ability interact diverse population compassionate demeanor.Excellent interpersonal skills Strong communicator Culturally-sensitive Self-starter Skilled multi-tasker Fast learner Detail-oriented Accomplishments Spearheaded cell phone collection program survivors. Received Employee Month multiple occasions. Experience Case Manager/Outreach Advocate June 2008 October 2014 Company Name － City State Caseworker/Outreach Advocate Use Microsoft Word culmination Excel create monthly board reports Responsible entering daily client data Integrated Tracking System Maintaining client files Responsible maintaining client confidentiality Answer hotline calls Charged maintaining ordering office supplies Used Xerox fax machine Prepare presentations outreach events Spearheaded cell phone collection program survivors Assisted 15 survivors domestic violence sexual assault per week setting achieving goals lead recovery self sufficiency identifying victim needs connecting clients agency services Monitor client's progress specialized agency service providers (e.g. housing specialist employment specialist) ensure client meeting goals help minimize potential barriers success Conduct approximately dozen monthly home visits identify changing needs assess progress. Provide clients support, crisis intervention, advocacy, information additional service coordination, transportation dispatching Serve 24 hour on-call responder one week month multiple times year provide crisis intervention personal accompaniment sexual assault survivors Speak publicly Fort Bend County community schools least ten times annually regarding domestic violence, sexual assault, create healthy relationships Selected collect review caseworker monthly client status reports Coordinate monitor specialized service providers (e.g. housing specialist, employment specialist, follow position, etc.) ensure client meeting social service goals Provide crisis intervention assistance uses motivational interviewing technique. Provide accompaniment needed. Conduct casework residents include goal setting regarding recovery, access mainstream benefits, education, job training, employment, personal financial planning, services necessary. Oversee client transportation needs. Coordinate programs women including, limited to, support groups, employment self-improvement. Be knowledgeable community resources. Complete accurate documentation maintenance client files. Serve advocate behalf residents. Complete Client Service Plan Act child advocate (includes knowledge child development, parenting skills, dynamics family relationships; sensitivity needs children; ability respond constructive, supportive manner parent child clients crisis; ability plan implement activities children; knowledge local network children's services) Act legal advocate (includes working knowledge Texas laws pertaining family violence/sexual assault, well justice systems; response family violence/sexual assault; familiar legal services, resources, procedures available victims county services provided; assist clients safety planning re-evaluation safety plan part individual service plan; identify legal rights options part individual service plans) Complete minimum weekly contact facilitate client's goal setting safety planning. Participate agency fundraisers, community awareness speaking activities. Provide victim information clients, including referrals victim assistance/advocacy staff appropriate. Demonstrate leadership, communication, problem solving skills manner encourages empowers residents seek remedies positive change. Texas Works Advisor 1 August 2005 May 2008 Company Name － City State Texas Works Advisor I Determined re-evaluated eligibility Food Stamps, Medicaid TANF. Interviewed approximately 30 clients daily, accurately documented information gathered, verified case data determine benefits Explained program benefits requirements new re-certified clients Reviewed eligibility clients ongoing services. Promoted self-sufficiency clients potential clients coaching, peer counseling, assessment client records. Prepared coordinated mail, faxes express packages, well maintaining neat client files via filing photocopying. Interviewed assessed [Number] new clients week.Selected compiled relevant information resources clients support overcoming mental emotional problems.Referred clients outside social service providers address psychiatric personal issues.Pursued ongoing education training opportunities develop professional skills.Built positive rapport law enforcement officers, court officials community service agencies.Referred clients mental health resources community services.Referred family members outside support options help cope times increased stress.Communicated local agencies, schools, churches, courts employers regarding client involvement attendance programs. Call Center Representative June 2002 October 2002 Company Name － City State Answered multi-line phones routed calls appropriate center. Scheduled appointments andassisted clients problem solving. Helped maintain efficient office assisting copying faxing. Education No Degree Psychology May1992 Houston Community College － City State USA High School Diploma June 1990 Forest Brook High School － City State USA No Degree Business Administration January 2012 Hampton University － City State USA Additional Information AWARDS AND HONORS Awarded Employee Month Fort Bend County Women's Center year 2008, 2009, 2010, 2011 Skills Excellent communication, computer skills, copying, counseling, data entry, documentation, faxing, filing, financial planning, goal setting, leadership, Microsoft Office (Outlook, Power Point, Word, Excel), networking, organizational skills, presentations, problem solving, problem solving skills, public speaking.