LEASING CONSULTANT Executive Summary Dedicated leasing consultant, highly skilled conflict resolution customer relations. My main focus satisfying tenants maintaining high occupancy rates reporting major issues property owners taking initiative find workable solutions. I q uality-focused Leasing Consultant genuinely cares property conditions, resident satisfaction fulfilling property owner needs. Education High School Diploma June 2010 Bethel High school City State Member Drill team Member Color guard BHS marching band Graduated second highest rank JROTC program Bachelor Arts Psychology 2016 Virginia Wesleyan College City State Major Psychology, Minor business, Introduction Business coursework, Coursework Business Management Administration, Coursework Organizational Development Coursework Accounting Core Qualifications Skilled multi-tasker Team player Microsoft Office Knowledge leasing market conditions Decisive Personable Fast learner Fair housing mandates Flexible schedule Interests Volunteered homeless shelter Virginia Wesleyan College, Volunteered neighborhood tutoring Virginia Wesleyan College, Community Service CHKD class Virginia Wesleyan College, Volunteered church Hampton, VA (Sixth Mount Zion Baptist Temple), PORTfolio Program. Skills communication skills, computer literate, credit, addressing customer concerns, People skills: enthusiastic people person, advanced problem-solving, great organizational skills, quick learner, Retail Sales, sales, team player, telephone, visual displays Professional Experience Leasing Consultant 03/2014 Company Name City State Greet prospects qualify covering criteria (ask questions; utilize completed guest cards, etc.). Immediately record telephone in-person visits appropriate reports. Inspect models available "market ready", communicate related service needs Property Manager. Demonstrate community apartment/model apply product knowledge clients needs communicating features benefits; close sale. Have prospect complete application secure deposit accordance company procedures Fair Housing requirements. Update availability report, process applications approvals. i.e., credit check, rental history, etc.) Submit processed applications Community Manager approval. Follow applicant regarding status. Ensure apartment ready resident move-in agreed date. Immediately follow-up prospects close attempt close sale again. Secure new resident's signature(s) appropriate paperwork prior move-in. Orient new residents community. Gather information market competition area file. Filing resident paper work Completed resident folders Move-Out Folders Customer Service Representative (Summer Position) 05/2012 08/2012 Company Name City State Family Dollar customer service representatives meet greet customers, assist sales, answer questions products services. operate cash registers Answered product questions up-to-date knowledge sales store promotions. Politely assisted customers person via telephone. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Third Shift Cashier (Summer Position) 05/2010 09/2010 Company Name City State Greeted customers entering store ascertain customer wanted needed. Using Point Sale (POS) system, take customers order either Drive-thru front counter. Collect payment give back change needed. Repeat customer order accuracy, assemble customers order, hand order Customer, thank customer. Must able communicate production area, Special requests customer. Re-stock condiments dry products (cups, napkins, utensils) customer store use. Operated POS system itemize complete average number customer purchases. Sales Associate 04/2008 06/2010 Company Name City State Provided prompt, accurate, friendly service customers achievement customer service standards. Scans customer order handles payment transaction. Followed procedures handling cash, checks, coupons, gift certificates, food stamps, WIC vouchers. Politely assisted customers person via telephone. Answered product questions up-to-date knowledge sales store promotions. Bagged sold merchandise per customer's request. Directed calls appropriate individuals departments. Built long-term customer relationships advised customers purchases promotions. Additional Information RELEVANT COURSEWORK: Introduction Business-as CEO project team, developed wrote business plan "Soul The South". Presented plan orally writing "Shark Tank" judges consisting alumni VA Wesleyan College surrounding community. Original research project psychology course: conduct independent empirical study, prepare paper research, defend effort oral examination committee comprised project advisor, one psychology faculty member, one faculty member outside psychology. For independent study I testing effects distraction timing short term memory. I using music study test impact auditory distraction short term memory performance using word recall. Timing another independent variable experiment. Each participant recall number words certain time duration listening music listening music.