CONSULTANT Summary Business focused professional passion healthcare patients. Leverage experience expertise help businesses execute strategic initiatives. Experience managing experience design human-centered focused projects, strategy planning, logistical planning execution, strategic change management, corporate communications, project management, learning design. Known innate ability diagnose problems develop creative solutions tailored organization. Extensive experience leading teams developing team members varying levels career, well able work complex organizations. Experience 09/2015 Current Consultant Company Name － City State Most significant projects § National Audit Firm Led experience design initiative understand people do, work systems use. Showed leadership gaps existed close gaps increase productivity foster positive working relationships across organization. Managed innovative creative team used user-centric design approach gain greater understanding major audiences represented, developed plan effectively roll new service desk organization. Managed client relationship responsible final deliverable delivery. National Healthcare Insurer Led corporate communications workstream. Executed strategic communications activities support awareness adoption upcoming implementation. Created dynamic communications, thinking outside box promote benefits new system addition impact organization customers. Conducted pulse checks executive interviews understand level involvement stakeholder engagement, making adjustments along way needed. National Healthcare Insurer Led organizational change management assessment. Met executives managers understand organizational impacts upcoming change. Provided research-based analysis recommended activities support upcoming multi-year roadmap. Global Pharmaceutical Organization Led change management, communications, project management work streams. Developed strategic change strategy coupled dynamic communications plan target global audiences various levels maturity, including executive team. Applied key messaging organizational sponsorship create awareness change provide employees resources understand happening impact organization. Leveraged surveys person interviews take pulse change, made changes based feedback. 02/2013 08/2015 Senior Consultant Company Name － City State Most significant projects. National Healthcare Provider PM Time Capability Assessment. Created executed activity survey 60+ employees. Developed executed skills assessment CFO direct reports. Managed project work plan supporting activities. Provided analytical based recommendation business partner model transition. Regional Healthcare Provider Managed development implementation strategic change management, communications, staffing, recruitment strategy re-organization CFO. Supported implementation Finance Business Partner Model throughout organization aggressive transition timeline. National Pharmacy Change Management Communications Site Lead Mid-Atlantic States Pharmacy transformation. Planning, development, management comprehensive national communications strategy across organization. Supported internal communications team ideas C. Melnick Page 1 execution patient communications. Quantified training impact tracked completion 5k+ employees. Supported go-live activities including daily communications company c-suite, executive leadership, impacted users. Regional Healthcare Provider Change Management Communications lead Epic implementation spanning 5 locations across regional health system. Supported executives, clinical staff, physicians. Created dynamic communications promote engagement, awareness, adoption. Utilized metrics understand readiness, impact, adoption rates. Organized unique training simulations ensure everyone ready prepared new system Day 1. Global Pharmaceutical Organization Training lead global Workday implementation. Created training strategy capturing needs different cultures maturity within org. Partnered global learning team translate materials 9 languages created global train trainer program self-sustaining. 03/2010 01/2013 HR Development Associate Company Name － City State HR Dashboard creation implementation. Project Manager team 14. Collaborated corporate communications develop execute communications plan. Trained nine c-suite executive leaders functionality features. Managed executive leadership relationships acted conduit CHRO's vision tool § Applicant Tracking System selection implementation Project Manager team 12. Partnered IT create project charter, requirements document, project budget. Created project organizational chart, risk governance guidelines escalation process. Collaborated HR, Finance, IT leaders gain executive approval. Built executed implementation plan roadmap. Developed executed change management plan. Partnered L&D create training program. Coordinated IT developers align map key metrics HR Dashboard. Borderless Forest, flexible work program development implementation. Created flexible work program pilot. Worked c-suite executives direct reports buy-in support. Led rollout pilot collected feedback review c-suite overall program approval. Developed executed change management communications plan, collaborating communications team. 08/2000 12/2007 Director Business Development Operations Company Name － City State Business Development Oversaw restaurant investment expansion 3 90+ locations three states five years. Took business red black less one year. Cultivated relationships chefs, venture capitalists vendors. Provided expertise areas FOH/BOH flow design, marketing, menu development, staff selection, training, opening night launch post open follow-up. Helped guide chefs VCs importance overall experience customer understanding keep people coming back, food. Operations Ensured IT, POS systems reported captured metrics accurately timely. Forecasted planned future events ensure staffing, supplies, equipment resources appropriate cost effective. Managed office operations including ordered supplies, managed relationships vendors, negotiated new contracts. Sourced recruited 450 employees company office restaurant division. Education Training 2010 Masters Business Administration Marketing Organizational Management Baruch College, Zicklin School Business － City State Marketing Organizational Management 2000 Bachelor Science Business Management Justice Studies Arizona State University － City State Business Management Justice Studies 2012 Prosci, Change Management Certification 2012 Human Resource Certification Institute, Professional Human Resources (PHR) Skills go-live, approach, benefits, budget, Business Development, c, Change Management, change management, contracts, corporate communications, client, delivery, features, Finance, Human Resource, Human Resources, HR, leadership, marketing, materials, messaging, office, organizational, POS, program development implementation, project management, recruitment, research, staffing, strategy, strategic, surveys, trainer, unique, vision