BUSINESS DEVELOPMENT SPECIALIST Summary Dynamic reliable Banking Professional 15 years retail banking, customer service consulting experience. Many years Trainer instilled "adapt connect" way thinking, always ready ever-changing industry banking. Highlights Management Customer Service Sales Analytical Presentation Training Coaching Creative Solutions Accomplishments -Selected member various corporate projects IBC Bank, First National Bank, PlainsCapital Bank. -Elected Board President community involvement organization. -Selected member Edinburg Leadership Class XX. -Served project chair numerous community outreach events. Experience Business Development Specialist 11/2014 － Current Company Name City State Served liaison credit union major local vehicle dealership. Serve key component solution lack indirect lending. Initiate lending processes purchase used new vehicles prospective members follow close loan. Cross-sold convenient bank products meant gain prospect's entire financial relationship. Owner/Partner 07/2011 － Current Company Name City State Mr. Mister privately created privately owned Brother, Father, I meet cooling needs residents South Texas. Mr. Mister designs, installs maintains customized high-pressure mist cooling systems. Mr. Mister also provide mist cooling solutions rental clients outdoor events. Vice President- Regional Training Manager 09/2013 － 03/2014 Company Name City State Coordinated training schedules new/ existing employees (400+). Managed team 3 trainers. Responsible executing corporate training goals. Managed day-to-day department needs. Participated coordination execution FI conversion training. Vice President- Training Manager 01/2013 － 09/2013 Company Name City State Developed Implemented new training strategy. Created various training paths various departments. Authored training courses training materials. Coordinated training schedules new/ existing employees (400+). Managed team 3 trainers. Managed day-to-day department needs. Commercial Sales Services Consultant 05/2012 － 01/2013 Company Name City State Sold convenient commercial products businesses ACH generation, Remote Deposit Capture, Positive Pay, etc. Analyzed internal reporting identify sales opportunities existing commercial customers. Cultivated external sales opportunities visiting prospects sharing benefits commercial products. Conducted sales presentations prospective existing clients. Provided training clients bank employees. Provided product support clients. Cash Management Officer 03/2010 － 05/2012 Company Name City State Sold convenient commercial products businesses ACH generation, Remote Deposit Capture, Positive Pay, etc Utilized referral software track provide updates employees. Visited bank branches train employees referral process recognize sales opportunities. Analyzed internal reporting identify sales opportunities existing commercial customers. Cultivated external sales opportunities visiting prospects sharing benefits commercial products. Conducted sales presentations prospective existing clients. Provided training clients. Provided product support clients. Regional Training Manager 01/2008 － 03/2010 Company Name City State Oversight regional training program accordance Corporate Training Corporate Human Resources. Responsible training completion 400+ employees. Monthly training calendars created published accommodate trending needs. Managed annual compliance training. Managed staff 4 trainers included scheduling, development, observations evaluations. Participated various corporate projects committees. Regional Trainer 04/2004 － 01/2008 Company Name City State Served key resource employee development. During period course offerings within training program mastered. Involvement sought corporate office variety tasks ranged course authoring program roll-outs. Courses delivered emphasis sales customer service. Type courses taught included: Teller policies procedures, New Account policies procedures, core systems training, customer service training, sales training, product services training, special projects training. CTR Processor 01/2004 － 04/2004 Company Name City State Consolidated high dollar transactions depositors branches within region accurately report cash transactions Currency Transaction Reports. Audited CTR Reports branch staff. Crucial deadlines met. Teller Supervisor 04/2001 － 01/2004 Company Name City State Supervised staff 7 tellers. Employee development: Mentoring, Coaching, Training, conducting performance reviews, delivering disciplinary actions, enforcing company expectations. Managed day-to-day department needs: creating employee schedules, managing staff relations. Resolving customer complaints. Researching transaction errors. Performing teller branch audits. Communicating pertinent issues upper management. Running cash box needed. Teller/ Specialty Teller 08/1999 － 04/2001 Company Name City State Nurturing relationships processing customer non-customer transactions. Teller duties: cash balancing, cash transactions, negotiating on-us transit checks, payments, processing GL transactions, issuing monetary instruments, etc. The duties Specialty Teller added previous Teller position. Food Stamp Processing Foreign Exchange Processing. Foreign Domestic Collections processing. Education 2012 Bachelors American Intercontinental University Business Management Marketing City State US Coursework Business Management concentration Marketing. Skills Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales