CUSTOMER ADVOCATE Career Overview Objective To secure Administrative Specialist/Office Manager position use expertise proven skills order positively contribute efficient operation well reputation business Ability Summary Outstanding customer service skills: proven success client needs assessment, providing reassurance customized solutions, ensuring highest level customer satisfaction attainable. Technologically savvy: proficient Microsoft Office Suite (Outlook, Money, Excel, Wordperfect 12), Quatro Pro, Peachtree Accounting, Timeslips 2007, Dictation, ITI Banking Software; expert knowledge Cellular Technology troubleshooting skills smartphones, basic cell phones wireless network connection Proven success call center environment: seasoned operating call center equipment technology; excellent interpersonal communication skills oral written formats Highly skilled secretary: adept accounts receivable payable duties, routine correspondence, handling confidential client information Demonstrated loyalty dedication company's missions Formally educated illustration, photography, basic graphic design Skill Highlights Microsoft Office Suite Peachtree Accounting Spreadsheet development Schedule management Telephone Skills Scheduling Travel booking Minute Taking Customer Service Critical Thinking Creative Problem Solving Cellular Expert Troubleshooting Smartphones Troubleshooting Network Connections Troubleshooting Internet Wi-Fi Connections Core Accomplishments Calendaring Planned meetings travel CEO. Process Improvement Oversaw implementation new phone system resulted cost-effective service. Research Investigated analyzed client complaints identify resolve issues. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Payroll Assistance Assisted payroll preparation entered data cumulative payroll document. Professional Experience Customer Advocate September 2007 March 2015 Company Name City State Answered high volume incoming calls national call center current prospective customers well sales associates Actively listened client ensure complete understanding concerns provided innovative individualized solutions Conducted complex problem solving made sure client obtained resolution, reassurance positive customer service experience end phone calls Accessed client account database retrieve information update changes, maintaining personable professional phone conversations customers Flexibly adjusted communication styles caller, particularly terms level familiarity cellular technology service structures, ensure understood instructions, policies procedures Administered device-related troubleshooting Kept records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken Maintained up-to-date knowledge constantly changing services products, order provide customers accurate information best solutions. Legal Secretary January 2006 May 2007 Company Name City State Prepared court documents, deeds, real estate transfer statements, purchase agreements, contracts, power attorney, wills, routine correspondence Performed accounting duties including accounts receivable, accounts payable, entry time slips, monthly billing, payroll, payroll taxes, balancing trust accounts estates Greeted clients offered seats waited, updating appointment status Scheduled appointments clients, administering reminders clients lawyers Ensured office well-stocked supplies organized maximum efficiency. Administrative Assistant/Customer Service Rep August 2005 January 2006 Company Name City State I worked directly President Doane College Chief Financial Officer schedule plan meetings events, put together materials fall board meeting, took minutes, handled board member inquiries, booked travel arrangements created itinerary work trips. Retail Banking Representative II June 2002 August 2003 Company Name City State I provided excellent customer service, assisting customers account inquiries via phone person Opened accounts, solved problems cross-sold financial products Scanned checks, daily balancing drawer, ATM, vault total branch balancing Education Bachelor Arts Majors: Fine Art Biology 1985 Doane College City State Presidents Scholarship, Doane College 4 years Outstanding Achievement Scholarship, Doane College- 4 years Pallet Scholar Award, Doane College- 4 years American Legion Award, Loup City, NE 1981 Special Recognition Award Outstanding Yearbook Editor 1985 Mary L. Chapin Senior Art Award, Doane College 1985 Yearbook Editor Co-Head Photographer -1984 1985 President member, Delta Chi Upsilon Sorority President member, Doane Art League Art Editor, XANADU literary magazine Alpha Lambda Delta Cardinal Key Honor Societies GPA: 3.44 Skills Office accounting accounts payable, accounts receivable, payroll, billing, taxes Customer service excellence executive administrative assistance personal banker, national call center representative major wireless company, secretary President college, secretary lawyers office Problem solving critical thinking billing, service, sales, wireless network troubleshooting, wireless device troubleshooting