INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 January 2015 Company Name － City State For past sixteen years I leader change largest law firm Central Pennsylvania area 275 office users 6 locations 200 work home users. I visionary regards technical business operations, responsible providing professional staff various locations efficient, up-to-date, secure stable voice data communications daily basis within budget. The ability use good judgment, proven technologies industry standards balance ease use security. I fast paced leader patience oversee maintenance existing systems time plan implementation new technologies cost efficient timely manner. I professional team leader player directly managed staff seven information technical professionals well participating many project implementation teams initiatives. I experienced many technical methods, tools applications used business operations ability connect multiple offices highly secure redundant Internet connections. While firm I able receive better competitive pricing circuits due quantity services required well vendor negotiation skills. I technical knowledge experience required strategic planning funding annual multi-year business operations. My efforts resulted direct costs savings business operations. Most recently, implemented user provided smart phones free apps provide efficient digital dictation provided mobile capability access document management system. I dedicated work ethic required oversee day-to-day technical business operations updating upgrading systems use time implementing new systems: Upgraded firms bread-n-butter time billing financial system several times. Upgraded Word Perfect Application Suite Microsoft Office 2000 Suite. Upgraded Microsoft Office 2000 Suite Microsoft Office 2007 Suite. Upgraded GroupWise Messaging Outlook Messaging. Upgraded Worldox document management system Worldox GX3. Upgraded Audix voice messaging Mutare voice messaging. Assisted Marketing department implement firm wide Client Relationship Management (CRM) system. Setup Voice Over Internet Protocols (VOIP) systems two regional offices. Implemented upgraded many of100 technical applications systems used firm needed basis improve efficiency. Implemented several mobile applications attorney personal devices improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime watch team I oversaw provided training many various applications, processes procedures used business operations. I experienced data security officer skills knowledge ensure data adequately protected. I firm's Security Officer developed technical security systems procedures used business operations. It interesting responsibility due challenges balancing "ease use" ensuring system data "security." Every year team I would oversee mandatory HIPPA (Health Insurance Portability Accountability Act) Program Review. Every year team I would facilitate system wide vulnerability audit included social engineering vulnerability testing techniques. I experienced project manager skill set, knowledge interpersonal tools required ensure timely efficient implementation systems applications. I enjoy aspects project management involves "cradle grave" involvement. Interacting users determine technical budget needs, interacting vendors, communicating peers self-study find right technology meet need, testing application processes feasibility efficiency, documenting processes procures involved, preparing user instructions finally implementing training users new system. I appreciate resources, processes procedures required ensure system efficiency readiness. At firm applications hosted central office regional offices connecting redundant Ethernet connections, saves cost data centers support staff firm location. My team I also authored firm's business/continuity/disaster recovery plan IT applications systems. The firm decided priority timeliness systems applications recover. I team configured many IT systems fail backup systems automatically barely noticeable users. I served either project manager team member examples expressed resume. Education Associate's Degree Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate's Degree Business Administration Business Administration MBA Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses honorably discharged Air Force Veteran. Skills Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice data, VOIP, Word Perfect