D2B SALES Career Overview Highly enthusiastic customer service professional 10 years client interface experience.Reliable Customer Service Representative extensive track record demanding sales account management environments.Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Core Strengths Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills Adaptive team player Opening/closing procedures Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Work Experience D2B Sales May 2015 Company Name － City State Developed highly empathetic client relationships earned reputation exceeding sales goals.Achieved high sales percentage consultative, value-focused customer service approach. Customer Service Sep 2013 Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges.Created new processes systems increasing customer service satisfaction. Customer Service Rep Sep 2013 May 2015 Company Name － City State Prevented store losses using awareness, attention detail integrity.Maintained up-to-date knowledge store policies regarding payments, returns exchanges.Created new processes systems increasing customer service satisfaction.Developed highly empathetic client relationships earned reputation exceeding sales goals.Achieved high sales percentage consultative, value-focused customer service approach.Managed quality communication, customer support product representation client.Worked strict deadlines responded service requests emergency call-outs.Interacted customers retail buyers follow-up shipping statuses expedited orders.Assisted customers store product complaints.Guaranteed positive customer experiences resolved customer complaints.Accurately logged daily shipping receiving orders.Kept abreast rapidly evolving technology. Trainer New Hire Customer Service Specialist Jan 2000 Jan 2006 Company Name － City State MS Office power-user additional proficiencies assorted 2001-2010 databases. Provided telephone, online face-to-face customer service/support within Awards high-volume call centers (handling average 95 calls/internet inquiries daily), busy retail customer service desks five-star resorts. Top Performer Award, 2008, 2009 Six-Time Employee Pe rformance Re vie w Exce rpts Month, 2004 2006 second year row, Tracy top performer team For Five Service Star &exceeded call metrics goals 15% ...excellent communication, Awards, 2000 2004 technical support troubleshooting skills excels working independently fast-paced environment become 1 trainer Compute r Skills new hires (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service consistently thinks outside Access, Outlook, ACT!, SQL box finds creative ways solve customer problems Identifies opportunities increase customer retention satisfaction Mission State nt use up/cross-selling strategies excellent communication skills Strive exceed &well organized, ability multitask prioritize workload customer/ employer documents detail interactions customers (2005 Performance expectations delivering Handles demands high-volume customer service desk ease second-to-none service. exemplary customer service complaint handling skills &dedicated Maintain customer centricity initiatives &Our guests routinely rave above-and-beyond service interactions, always personalized attention receive Tracy highly resourceful putting customer first. consummate customer service professional Trained 95 new employees quarterly. Educational Background ASSOCIATE OF SCIENCE DEGREE X-Ray Science 2003 HIGHTECHINSTITU － City State Coursework Business Administration Organizational DevelopmentCoursework Business, Marketing Communications Skills ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized