CUSTOMER SERVICE MANAGER Summary Pleasant energetic Office Professional excellent written oral communication skills knowledge use Office Systems Technology including: Microsoft Office Word, Excel, PowerPoint seeking role increased responsibility authority committed delivering high quality results. Skills Microsoft Office proficiency Self-starter Meticulous attention detail AS/400 Professional mature Medical terminology Resourceful Proofreading Dedicated team player Understands grammar Strong interpersonal skills Business writing Results-oriented Mail management Experience 10/2012 Current Customer Service Manager Company Name － City State Promoted Closing Key Holder 1 month employment. Received merit raise strong attention detail, exemplary customer service team-player attitude. Received certificate appreciation Tara Hall Home Boys recognition service support family services. Received certificate Howard Adult Center completing continuing education introductory course computers. Received merit raise certificate meeting Store Inventory goals variance +1.02%. Overnight winner "[WalMart] Employee Month Award September, 2010. Promoted Customer Service Manager upon demonstrating exemplary customer service leadership skills October 2012. Provide Customer service acknowledging customer, identifying Customer needs, assisting purchasing decisions, locating merchandise, resolving Customer issues concerns, promoting products services, maintaining safe shopping environment. Maintain front-end accordance Company policies procedures properly handling claims returns, zoning area, arranging organizing merchandise/supplies, identifying shrink damages, ensuring safe work environment. Operate equipment, cash registers related tools, process Customer purchases using appropriate procedures different payment types items sold. Supervise associates area responsibility assigning duties, communicating goals, providing feedback follow-up, monitoring performance, teaching supporting Company policies procedures, ensuring compliance, participating hiring, promotion, coaching, teaching, evaluation Associates. Fulfill Customer service requirements greeting Customers, approving monetary transactions, providing support Associates completing monetary transactions, assisting Cashier training, balancing Customer traffic across front-end, conducting register audits, maintaining front-end keys, coordinating Cashier meals breaks, assisting Management control front-end. Execute plans manage others' time priorities met. Build trusting relationships work others reach goals. Share clear priorities work practices others. Prepare written work accurate complete. Communicate respectful professional manner. Enter locate information computer. Create documents, reports, etc., using writing instrument (such pencil, pen) computer. Communicate effectively person using telecommunications equipment. Present information small large groups individuals. Employee month Promoted management three years employment. 05/2009 10/2012 Apparel Processor/GM Stocker Company Name － City State Recommended helped customers select merchandise based needs. Served liaison customers, store personnel various store departments. Informed customers sales promotions friendly engaging manner. Tracked sources special products services meet customers' special needs. Trained new employees company customer service policies service level standards. Described use operation merchandise customers. Shared product knowledge customers making personal recommendations. Demonstrated customers come first serving sense urgency. Worked team member provide highest level service customers. Maintained friendly professional customer interactions. Verified merchandising standards maintained daily basis. Closing Manager Keyholder/ College Bookseller. 06/2004 10/2005 ComData Company Name － City State Activate fuel pumps. Collect cash payments customers make change charge purchases customers' credit cards provide customers receipts. Resolved customer questions, issues, complaints. Clean parking areas, restrooms, equipment remove trash. Trained new quality attendants. Provide customer information local roads and/or highways. Developed rapport customer base handling difficult and/or complicated issues professionalism. Provided high level product leadership support attendants customers. Stock shelves coolers. Assist inventory preparation. 05/2004 10/2009 Lead Cashier/Attendant Company Name － City State Under minimal supervision, performed variety shipping/receiving, pricing, stocking retail sales activities. Processed distributed documentation purchase orders; operated computer and/or cash register; performed customer services buybacks, refunds, charges, selling customer assistance; performed related work required. Assisted store manager ordering adequate merchandise supplies, maintained store assigned, ensured orderliness cleanliness inventory work area. Organized store inventory, maintaining accuracy inventory; updated maintained computer databases store inventory. Assisted students, faculty, customers locate books, supplies, related materials; maintained current knowledge courses syllabi. Supervised trained student assistants short-term non-continuing employees. Assisted store manager coordination syllabi determine order quantities, printing, delivery, pricing, inventory Bookstore Text-Aid System. Worked faculty inform problems textbooks syllabi. Performed complex technical clerical duties related purchasing supplies materials, read, wrote, performed mathematical calculations college-level; dealt public tactfully courteously; followed oral written instructions; operated computer, typewriter, cash register calculator; performed physical labor including ability lift carry large amounts books hand use equipment; operate hand trucks, dollies, weight scales, postage machines, pallet jacks hand tools; maintain cooperative working relationships; demonstrated sensitivity respect diverse population. Managed daily office operations maintenance equipment. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Made copies, sent faxes handled incoming outgoing correspondence. Maintained electronic paper files. Received screened high volume internal external communications, including email mail. Organized files, faxed reports scanned documents. Successfully completed "The Power WOW" training course. 04/2003 06/2005 Cashier Company Name － City State Assist customers final purchases Use computerized cash registers, conveyor belts, scanners ring customer purchases scan coupons Greet customer professional manner warm smile addressing name whenever possible ensuring customer satisfaction Completed transactions speedy accurate manner average scan rate 97% without errors Kept work area clean Stock restock groceries. 05/2001 10/2003 Assistant Manager Company Name － City State Prevented store losses using awareness, attention detail integrity. Processed issued money orders customers. Compiled weekly monetary reports records store managers. Maintained adequate cash supply cash drawers multiple checkout stations. Responsible ringing customers timely manner guaranteeing high level customer service. Communicated merchandise needs issues appropriate supervisors. Stocked rotated inventory regularly. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Organized store returning merchandise proper place. Replenished merchandise shelves items stockroom. Processed merchandise returns exchanges. Accurately logged daily shipping receiving orders. Performed duties Customer Service Representative. Completed daily banking. Troubleshooted daily closeout shift sales analysis. Developed daily/weekly work schedules. Finalized time keeping. Performed functions Store Manager his/her absence. Performed duties assigned Store Manager Market Manager. Guided inventory preparation Shared product knowledge customers making personal recommendations. Maintained friendly professional customer interactions. Trained directed customer service representatives assigned store. Provided prompt, courteous resolution employee customer issues. Prepared transmitted daily bookkeeping, gasoline invoicing data. Participated hiring process. Trained new employees company customer service policies service level standards. Conducted performance disciplinary discussions Managers absence. Tracked sources special products services meet customers' special needs. Informed customers sales promotions friendly engaging manner. Confirmed appropriate changes made resolve customers' problems. Education Training 2007 Associate Arts Office Systems Technology HORRY GEORGETOWN TECHNICAL COLLEGE － City State United States Office Systems Technology 1991 Office Administration coursework Related coursework Notetaking, Computerized Accounting, Office Communications, Leadership Development. Coursework Administrative Technology Concentration Office Systems Procedures, Information Processing Applications, Office Spreadsheet Applications. Business coursework (Advertising, Internet Skills Workplace, Technical Communications). Technical Education Certificate, Patient Care Technician CENTRAL CAROLINA TECHNICAL COLLEGE － City State United States Activities Honors Inducted Phi Theta Kappa Society International Scholastic Order Two-Year- College 2005. Skills Computerized Accounting, Administrative, Advertising, AS/400, attention detail, banking, bookkeeping, Business writing, calculator, cash register, Cashier, cash registers, clerical, Closing, coaching, Strong interpersonal skills, oral, credit, make change, customer satisfaction, customer services, customer service, Customer Service, customer assistance, databases, delivery, documentation, dollies, email, faxes, hand tools, hand trucks, hiring, Internet Skills, Inventory, invoicing, leadership, leadership skills, Leadership Development, Market, materials, Medical terminology, merchandising, Excel, Mail, money, Microsoft Office, Office, 97, Office Administration, organizing, Patient Care, pen, pencil, personnel, policies, postage machines, pricing, promotion, Proofreading, purchasing, quality, rapport, read, receiving, retail sales, selling, sales, sales analysis, scanners, Self-starter, shipping, spreadsheets, Spreadsheet, Store Manager, supervision, teaching, team-player, team player, Technician, telecommunications, typewriter, written