BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR Professional Overview Seasoned Licensed Clinical Social Worker dedicated providing high quality, compassionate, effective care role psychotherapist, educator, manager. License LCS 18224 Core Qualifications Clinical acumen Multicuturally competent psychotherapist Clinical supervision Client-centered care Quality care focused Service oriented Committed personal professional growth Strength based management style Program development, design, training Quality review process improvement Rapport building Contract, Criminal, Tort, Probate law familiarity Education Glendale College Law City State University Southern California City State Master Social Work Graduated honors California State University, Northridge City State Bachelor Arts Psychology Graduated honors, member Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society Accomplishments Clinical Established operated private practice 10 years Documentation Documentation Influenced creation, design, reporting fields patient charting system Created, implemented system documentation resulted 95% quality assurance scores several consecutive years Quality Standardized chart documentation Developed telephonic, documentation, performance indicators ?Training Wrote training manual organized resource material Developed curriculum, taught, modeled desired skill/outcome Provided electronic medical record navigation documentation training Marketing Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry addiction medicine providers, law enforcement, EAP providers, community Workflow Planning Implemented new work processes increased efficiencies productivity Computer Skills Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile Familiar: Excel, PowerPoint, Visio Experience 07/2002 Current Company Name City State Behavioral Healthcare Help Line Psychiatric Emergency Team Supervisor Clinical supervisor 24/7/365 psychiatric crisis call center psychiatric emergency team; interim supervisor Utilization Management Bed Finding departments within large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators performance criteria evaluations; wrote updated protocols, policy procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development re-design electronic charting reporting fields; organized led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training physicians, managers successfully staffed crisis line 48 consecutive hours abandoned calls; developed Frequent Caller treatment plan template coordination continuity care; participated presented statistical data regional Department Administrators regional Southern California Quality Assurance meetings; implemented interdepartmental cross training increased efficiencies, productivity, staff development, morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes completed due dates; completed bi-monthly payroll managed leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded IT concerns; reviewed, researched, responded critical incidents complaints; developed work flows decreased time members spent non-plan EDs attention high quality care cost containment; answered crisis calls short staffed; and, shared on-call responsibilities. 03/1998 07/2002 Company Name City State Licensed Clinical Social Worker/Care Coordinator Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, emergency department physicians; determined appropriate levels care; repatriated case managed members non-plan hospitals; advocated members needing psychiatric and/or addiction medicine treatment; care coordinated member's treatment team; trained new staff; worked collaboratively interdepartmental team developed work flows, procedures, protocols increased efficiencies, productivity, role clarity; developed documentation standards; influenced creation development departmental electronic database charting case notes. 04/1996 03/1998 Company Name City State Senior Care Network, Clinical Social Worker Field based case management disabled adults chronic mental illness older adults co-occurring disorders. Completed in-home assessments monthly monitoring; client family counseling, education, community referrals. Per attorney request, evaluated, wrote report, testified court (became expert witness) probate conservatorship hearings; marketed managed Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments benefit determination evaluations; became community resource specialist. 05/1992 08/1996 Company Name City State Behavioral Science Faculty, Family Practice Residency Program Social Work Associate community medical clinic; interviewed prospective residents; developed curriculum, taught, evaluated performance Family Practice residents medical students Substance Abuse Psychiatry rotations; conducted lectures, presentations class, "Brown Bag lunches," off-site meetings; set internal external training sites ensured learning objectives met; education focused risk, substance abuse, biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses rounds, home visits, co-led therapy sessions; instilled confidence demonstrating attunement patient self, assessment, treatment planning, rapport building skills, provided visit summarization/feedback; strengthened teamwork resident faculty relationships incorporating team building activities staff meetings; liaison residents needed psychiatric health services; provided short/long term individual, couple, family therapy complicated cases provided feedback resident; preceptor MSW students.. 10/1991 10/2001 Company Name City State Psychotherapist Individual, couple, family therapy children, adolescents, adults, older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness, parenting concerns, care giver burn-out, school/work stress. Clientele: ethnically, culturally, racially, socioeconomically diverse. 10/1990 10/1991 Company Name City State Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate Consultation provided managers, employees, Human Resources regarding work place problems; Crisis Intervention, short long-term therapy provided contract company employees, families, community; taught series classes Stress Management Memory Retention. Featured speaker "Drugs Workplace" seminar; taught substance abuse related classes lead couples group therapy addicts co-addicts outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, socioeconomically diverse. 09/1989 05/1990 Company Name City State MSW Intern Direct services provided community mental health setting: conducted biopsychosocial assessments; short long term individual, couple, family therapy; led group therapy adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, difficult transitions foster care, depression, anxiety, phobias, ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, substance abuse/addiction; adults parenting problems; victims domestic violence; unemployment; co-occurring disorders, grief loss, panic attacks, chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low middle income. 08/1987 08/1989 Company Name City State Resident Counselor Provided individual, family, group therapy homeless, run-a-way girls, 12-18 years old, many charged crimes associated substance abuse, prostitution gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision residents; designed teen pregnancy awareness program, taught life skills classes, became lead trained supervised staff. Presentations 1990-1991: Taught classes Stress Management Memory Retention community, hospital employees, EAP clients; speaker Drugs Workplace large contracted employer. ?1992-1996: The following lectures Family Practice residents, medical students, and/or attending physicians conducted class, hospital "Brown Bag" lunch breaks, off-site meetings: Parenting 101 Suicide Risk Factors, Assessment, Aftermath Psychiatric Holds Conservatorships Eating Disorders Treatment Options Multicultural Approaches Healthcare My Patient Non-Compliant... What Can I Do? The Cycle Domestic Violence: Patient, Child, Perpetrator Effects Oh No, Not Him/Her Again... Managing Countertransference Malingering, Factious, Psychosomatic Disorders How Manage Angry Aggressive Patients Signs Symptoms Child Abuse, Elder/Dependent Abuse? Who, What, When, Where, Why Panic Attacks Normal Childhood Fears The Mental Status Exams Is ADD, ADHD, Anxiety, Depression, Mania?.... HELP! How Do I Screen Drinking/DrugProblems? Signs Symptoms Alcohol/Drug Intoxication Withdrawal Stages Chemical Dependency Causes Treatment Substance Abuse Substance Abuse: Breaking Down Walls Denial Alcoholics Anonymous 12-Steps Stress Management Death: Grief, Loss, Depression... What's Normal? Delirium, Depression, Dementia, What's Difference? Assessments Developmental Stages Life Who Can Help With What? (Community Resources) Rapport, Compliance, Lawsuits Volunteer Work Orphanages Mexico: built repaired homes, planted gardens, entertained children mime, provided medical screenings, clothing school supplies Indian reservations Arizona New Mexico: built repaired homes, provided food, clothing, child care, Navajo, Hopi, Cherokee Indians. Camp leader children adults Down's syndrome, traumatic brain injuries, autism, deaf-blindness, chronic mental illness. Assisted adults mild moderate intellectual disabilities find employment closely monitored work performance. Languages Sign language