BUSINESS DEVELOPMENT MANAGER/PROGRAM DIRECTOR Executive Profile Marketing sales executive thrives energetic, high-pressure, competitive environments. Creative,results-orientated dynamic professional extensive educational professional expertise long trackrecord success direct sales brand management. Exceptional problem solver, natural leader skilled mediator excels bringing best allemployees. Disciplined versatile resource management facilitating growth sales, marketing andbusiness enterprises support corporate objectives. Skill Highlights Top-ranked sales executive leading largeNational account management organizations.Organizational psychology managementExcellence strategic business policy.sciences.Direct sales trainer staff developmentPlanning control.manager.Public client relations.Marketing economic policy.Revenue market expansion. Resource optimization.Excellent communicator.Compelling leadership skills.Complex project negotiator.International business marketing.Advanced problem solving abilities Professional Experience Business Development Manager/Program Director February 2014 Current Company Name City State Designed implemented strategic marketing initiative First Interstate Bank entitled, "Bank theFuture." Market share revenue grew 300% program, included training ofbank employees direct sales, rolled Nationally.Developed sales training protocols ADP's new "P.C. Payroll" product line eventually dominated themarketplace.Recruited, trained managed agent sales force AT&T's GBS Division grew excess of250 million dollars revenue per year.Built successful telecommunications company quickly grew 30-plus employees 5 million dollarsin annual revenue. Responsible aspects organization including direct sales. Program Director September 2011 January 2015 Company Name City State Senior Counselor November 2008 August 2011 Company Name City State Substance Abuse Counselor August 2006 November 2008 Company Name City State Substance Abuse Counselor September 1993 August 2006 Company Name City State President/CEO January 1990 May 1993 Company Name City State Chief Executive Officer medium-size Telecommunications Corporation. Managed day-to-day tactical long-term strategic activities within business. Capitalized industry changes maximize company revenue. Conducted cost, schedule, contract performance, variance risk analysis. Drafted business plans, budgets quarterly semi-annual business reviews. Coached mentored 38 staff members offering constructive feedback taking interest long-term career growth. Conducted sales training insure quality effectiveness consistent mission objectives U.S. Telecom. Established knowledge-sharing processes 38 associates throughout organization. Increased monthly sales 70% implementing strategies develop expand existing customer base up-selling cross-selling Managed budget forecasting, goal setting performance reporting accounts. Identified strategic partnerships gathered market information gain competitive advantage. Optimized current revenue streams networking additional business prospects established clients. Planned strategic brand-building events expand product portfolio. Contacted new existing customers discuss specific products could meet needs. Identified, coordinated participated client relationship-building activities meetings. Added value marketing material introducing creative advertising concepts. Cultivated relationships key players various industries create ongoing mutually beneficial referral systems. Answered customer questions regarding products, prices availability. Identified issues existing marketing material drive process improvements. Developed growth plans identifying key clients, key targets priority service lines. Leveraged lead generation tools increase profitability product presence marketplace. Generated new sales opportunities direct telephone selling emails. Collaborated account executives penetrate new accounts, identify potential customers coordinate product demonstrations. Maintained up-to-date knowledge industry, target accounts competitive landscape. Developed innovative business plans sales strategies vertical markets. Coordinated managed major proposal processes initiation implementation. Generated business development awareness implementing in-depth sales marketing training programs. Senior Territorial Manager April 1988 January 1990 Company Name City State Spearheaded Agent Program, resulting 300% increase revenue. Spearheaded cross-functional initiative achieve cross-selling up-selling new existing customer base Trained sales agents up-sell add-on services existing customers, generating incremental revenue creating relationship-selling. Collaborated account managers prepare deliver performance updates quarterly business reviews. Monitored market conditions, product innovations competitor activity, adjusted account sales approach address latest market developments. Consistently secured new accounts, resulting 300% increase year year revenue. Trained sales teams educational products seminars special events. Delivered exceptional account service strengthen customer loyalty. Negotiated details contracts payments prepared sales contracts order forms. Led sales calls team members establish sales customer retention goals. Monitored customer preferences determine focus sales efforts. Generated monthly annual sales reports. Created directed sales team training development programs. Shared product knowledge customers making personal recommendations. Trained negotiations time management. Recommended helped customers select merchandise based needs. Extended customer subscriptions, offering discounts promotions ensure high customer retention rates. Informed customers sales promotions friendly engaging manner. Trained new employees company customer service policies service level standards. District Manager May 1986 March 1988 Company Name City State Credit/Marketing Manager V.P March 1984 April 1986 Company Name City State Education Ph.D Business Administration 2003 California Coast University City State GPA: GPA: 9 Summa Cum Laude Business Administration GPA: 9 Strategic Business Policy, Marketing Economic Policy, Organizational Psychology, Cultural Dimensions Management, Corporate Finance, Planning Control, Management Business PublicOrganizations, Human Resource Management, Human Behavior Organizations, Management Theory PracticeCritical Thinking/Problem Solving International Marketing. Summa Cum Laude MBA Business Administration 2002 California Coast University City State GPA: GPA: 0 Summa Cum Laude Business Administration GPA: 0 Emphasis Organizational Behavior, Managerial Decision Making, E-Business, Management Science, Quantitative Methods, Human Relations, Financial Marketing Management, Business Law, ComputerTechnology Managers, The Research Process. Summa Cum Laude Bachelor Science Business Administration Psychology, Sociology, Business Management, Organizational Theory Behavior, Marketing,Economics Communications 2000 California Coast University City State GPA: GPA: 0 Graduated Summa Cum Laude Business Administration GPA: 0 Psychology, Sociology, Business Management, Organizational Theory Behavior, Marketing,Economics Communications Graduated Summa Cum Laude Prerequisites State Certification: Addictions Studies 2006 Case Management Documentation, Addictions Studies Hospital Corpsman/Psychiatric Technician 1980 Palo Verde Junior College City State Hospital Corpsman School, EMT-II, Psych Technician, Crisis Intervention Certified Substance Abuse Counselor. All College Transcripts available upon request. United States Navy Interests Volunteer Pegasis Riding Academy handicapped children adults.Work at-risk teens substance abuse gangs (CGA) Additional Information COMMUNITY SERVICE Volunteer Pegasis Riding Academy handicapped children adults.Work at-risk teens substance abuse gangs (CGA) Skills account management, ADP, Business Law, Case Management, Corporate Finance, Counselor, Crisis Intervention, client relations, Decision Making, Dimensions, Direct sales, Documentation, E-Business, Financial, Human Resource Management, Human Relations, International business, International Marketing, leadership skills, Managerial, marketing, Market, Marketing Management, negotiator, communicator, optimization, Organizational, Payroll, P.C., problem solving, protocols, Psychology, Research, sales, sales training, Strategic, strategic marketing, Technician, telecommunications, trainer