AGENCY SALES RESOURCES Summary Seeking secure position well established company prides growth employees. With ability showcase versatile knowledge auxiliary mechanic I hope build lasting partnership I gain employment. Skills 2011 2012 2014 Regular care coordinator Perform household task run errands Perform personal care activities; hygiene, ambulation, eating, dressing, toileting shaving Talk give company clients participate resident activities Take record vital signs Assist moving Bath, bed, wheelchairs Take care pets Nurse Assistant/Caregiver Medical Case Management Fort Worth, TX 2009 2011 Maintain set patient rooms Perform preventive maintenance emergency equipment Assist patient family education Assist R.N. L.V.N sterile non-sterile dressing changes CPR Qualified Answer multi-line phone, operate fax copy machine Prioritize patient daily care according acuity scheduled patient procedures Conduct analysis recommend suitable solutions real time performance issues (4 years), Handle inbound calls provide one-call resolution problems reported (2 years), Responded client calls provided instructions troubleshooting (2 years), Provided technical analytical support call center (1 year), Proficient MS Excel, word various database management applications Proven ability learn operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less 1 year) Accomplishments February 2014 February 2017 Program: Non Lethal Weapons training include; OC Certification, Baton Employment, Close Range Subject Control (CRSC) Techniques ADDITIONAL INFORMATION The machinist deals series different operations associated machining work. It requires good training skills handle tasks hence, writing resume cover letter machinist position, highlight skills expertise handling advanced machines technology, keen interest learning new technological inputs, professional experience etc. Experience Agency Sales Resources Jan 2017 Current Company Name － City State Agency Sales Resources Provide support State Farm agents staff, State Farm associates Providing remarkable customer experience. Communicating customers courteous manner using approved scripts via phone written correspondence Provide accurate timely customer service external internal customers, Provide centralized service field leaders agents. Answer inbound calls, determine purpose caller distribute appropriate personnel. Proficient Microsoft Word, Excel, Outlook,. Personal Care Assistant Jan 2017 Current Company Name － City State Assist patients daily activities, feeding, personal hygiene. Administration medications, companionship. Captioning Agent Jun 2016 Dec 2016 Company Name － City State Caption Telecommunications connections, IVR, Web Communications Deaf Hearing Impaired. Customer Service Representative, Troubleshooting technical problems; create problem reports. Ability multi-task accomplish workload efficiently using analytical skills. Ability maintain accuracy production standards. Technical Oral communication skills. Problem solving skills. Attention detail accuracy. Waitress/Cashier/Hostess Jan 2016 May 2016 Company Name － City State Operate cash register including cash transactions, checks, charges. Greet customers timely, professional engaging manner. Follow customer questions requests. Answer telephone using appropriate greeting. Observe customers check identification proof-of-age; deny sale alcohol underage intoxicated customers. Maintain check-out area: fill register supplies, bags; wipe counter tops. Handle customer issues may arise. Take food drink orders. Meet greet customers. Operate cash register receive payment customer cash credit card. Provide excellent customer care. Responsible cleanliness organization assigned food venue. Promote positive guest relations. Education Training BA Psychology ABA 2018 Kaplan University Psychology ABA A.A.S Business Administration General Pre 2017 Navarro College Business Administration General Pre JST Mechanical Machinist Mechanical Engineering 2014 Vincennes University MM A School － City State Mechanical Machinist Mechanical Engineering General Studies November 2012 Cedar Valley Community College General Studies Personal Information Service Country: United States Branch: U.S NavyRank: E-3 Willing relocate: Anywhere Skills analytical skills, Agency, Attention detail, call center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written Additional Information Willing relocate: Anywhere Authorized work US employer MILITARY SERVICE Service Country: United States Branch: U.S Navy Rank: E-3 November 2011 September 2014 AWARDS Community Heros March 2016 CERTIFICATIONS/LICENSES Certificate Of Contamination