GENERAL HR ASSISTANT/OFFICE ASSISTANT Summary Effective communicator team leader excellent time management skills. Familiar daily office operations experienced diffusing staffing issues ensure activities completed expeditious manner. An independent worker. Effective organization, planning, oral written communication skills, able multi task meet deadlines efficiently accurately. Microsoft Office programs computerized business systems. Highlights New hire orientation Exceptional interpersonal skills Personnel records maintenance Inventory control Staff training Supervision training Accomplishments Promoted Call Center Manager 1 year Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Experience August 2010 February 2016 Company Name City State General HR Assistant/Office Assistant Greet screen patients, visitors, staff, via telephone person, Medical Department related Programs, answer inquires. Provide quality service meets needs patients clients well customers payers, families, referrers, staff. General clerical duties including photocopying, fax mailing, maintains inventory medical supplies instruments maintain electronic hard copy filing system. Retrieve documents filing system, maintains office equipment, monitors maintains office supplies forms. Handle requests information data Insurance authorizations, consult insurance carriers determine obtain authorization medical consults. Resolve administrative problems inquiries, prepare written responses routine enquires. Prepare modify documents including correspondence, reports, drafts, memos emails. Schedule coordinate confidential/sensitive information, patient matters, authorized persons. November 2009 April 2010 Company Name City State Customer Service Specialist/Call Center Gather assembles fiscal data prepares various reports. Monitor expenditure funds. Resolve operational issues arises center. Receive responds questions complaints public. Recruit, train, develop work schedules guides staff Manage day-to-day activities Call Center absence manager. Store, retrieve distribute information staff clients organization. Schedule client appointments maintained highly confidential information. December 2005 December 2008 Company Name City State Human Resources Assistant Maintain organized job files positions position documentation, applicant data, interview notes. Put together new hire packets new employee folders HR department. Draft correspondence including offer letters, resume acknowledgements, etc. Process new hire termination paperwork workflows; including filing. Serves main point contact payroll related information. Maintain employee personnel benefits files. Prepare correspondence, letters, memos, presentation material, documents, spreadsheets. Coordinate prepare New Hire Orientations. Use computers input, extract, query, research data personnel database systems, well performing office applications. Evaluate applicants basic compliance regards position specifications, scheduled. interviews physicals performed background checks new employee orientation. Create employee surveys Zarca Interactive software. Assist necessary education materials managers/employees including workshops, manuals, employee handbooks, standardized reports. Work closely Employee Relations Manager Human Resources deescalate issues, propose resolutions execute action plans order Organizational challenges. Preparation maintenance reports necessary carry functions proper disciplinary action unemployment review hearings. Support lead special projects needed. December 2002 April 2005 Company Name City State Assistant Manager Assisted end-users variety tax preparation related issues. Supervise train staff, develops oversee completion work, monitors expenditure funds. Store, retrieve distribute information staff clients organization. Ensure staff members could use system effectively properly transmit documents Internal Revenue Service. Receive responds questions complaints public. Purchase, inventories, stores merchandise, supplies equipment. August 1999 December 2005 Company Name City State Senior Customer Service Representative Updating customer's information; inputting recent financial data. Provide training support employees banking procedures terminology. Answer customer inquiries completed troubleshooting banking software. Provide day-to-day guidance, coaching, support management staff. Receive responds questions complaints public. Develop oversees completion work projects. Complete projects assigned including information gathering tracking. Education STRAYER UNIVERSITY City State Associates Degree Business Administration/Human Resources Business Administration/Human Resources PRINCE GEORGE'S COMMUNITY COLLEGE City State Essentials Human Resource Management Certificate Program Skills administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops.