MEDICAL RECORD TECHNICIAN Professional Summary A Healthcare Administration Professional combining higher education (B.A, M.H.A.) history building strong alliances partnerships business professionals, patients, medical personnel (physicians, nurses, allied health), families, community members steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance position healthcare operation provider choice/ Electronic Medical Record Health Information Management/. Member: American College Healthcare Executives Builds Instant Rapport Relationships Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant HIPAA/Organizational Guidelines Ambitious Dedicated Project Program Management] Exceptional Creative Problem Solving Skills Built loyal business relationships patients, colleagues, physicians, families, allied healthcare professionals across premier fast-paced medical/healthcare facility administering maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements business/healthcare operations, mitigating costs, maximizing compliance levels, partnering physicians colleagues share best practices meet organizational objectives. Data analysis multiple projects within system. Ability work pressure balance many competing priorities. Maintain quality control provided leadership oversight patient safety. Strong knowledge Electronic Medical Records(EMR) system. Develop project plans identify key issues, Identifies data needs requirements proactively along implement project solutions meet productivity, quality client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, Compliance Organizational HIPAA Regulations managing patient, organizational, healthcare information entering, updating, validating records. Improved Overall Patient Experience providing superior patient care serving primary point contact positively impact patients, families, community referrals, visitors. Communicated Patients Families, Physicians, Colleagues diplomatic, caring, empathetic manner provide emotional support, answer questions, resolve issues concerning administrative coordination care, ensure high levels patient satisfaction. Identified Roadblocks Architect Innovative Performance Improvements charged resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing quality patient care, boosting fiscal revenues, maximizing compliance levels. Assigned Prioritized Patient Care Services, Procedures, Appointments meet aggressive simultaneous objectives also ensuring patients time rest family visitation. Provided Administrative/Office/Accounting Support. Organized files records, prepared invoices, agendas, expense reports, created presentations, authored correspondence letters/memoranda, ordered supplies. Managed, Allocated, Forecasted Inventory Levels, monitored equipment/supplies, scheduled maintenance/repairs ensure uninterrupted operations completion complex projects/programs within aggressive deadlines. Empowered Junior Staff Members Meet Individual Team Goals providing training positive consultative leadership. Answered questions, resolved staff/operational issues, shared best practices. Skills Work History Medical Record Technician 10/2014 Current Company Name – City State Healthcare Information Management Processes request release confidential information purposes. Analyzes complex data completeness accuracy. Performs specialized diversified clerical duties associated medical records procedures. Adheres internal controls reporting structure. Collect, Analyze report data related quality health information including adequacy completeness accuracy. Analyzes, interprets investigates complex documentation compliance issues. Distributes release information efficient manner time order improve health outcomes quality service Maintain Regulatory compliance (HIPPA) monitors quality releasing Health Information Ensures customer service satisfaction builds high level leadership business operations. HEALTHCARE UNIT COORDINATOR 01/2012 03/2014 Company Name – City State UNIT 1. Voluenteer FLoor Host 01/2010 01/2012 Company Name – City State Demonstrated compassion, respect, leadership, expertise, dignity interacting patients, families, physicians, colleagues diverse cultural/socio-economic backgrounds beliefs; aggregated organized patient data sensitivity confidentiality, distributed patient mail, communicated healthcare standards organizational protocols, resolved roadblocks. Implement quality improvement activities increase patient satisfaction. Creates, manages analyzes complex databases. Ensure quality timely execution project deliverables effectively within organization. Establishes practices meet exceed customer expectations fosters "customer focused" environment. Maintained Accurate Documentation/Records compliance organizational/government guidelines. Upheld Philosophies/Objectives Patient Care participating department process improvement activities accelerating professional knowledge/development. Healthcare Unit Coordinator 06/2012 03/2014 Company Name – City State Composed drafted outgoing correspondence reports managers. Oversaw inventory office supply purchases. Reduced overhead taking responsibility creative administrative projects. Managed executive calendar coordinated weekly project team meetings. Led planning achievement goals objectives consistent agency mission philosophy. Strategically planned methods achieve operational goals targets. Continually maintained improved company's reputation positive image markets served. Facilitated on-going assessment patient/family needs implementation interdisciplinary team care plan. Introduced, negotiated implemented new projects expand scope engagement. Investigated reported issues relating patient care conditions might hinder patient well-being. Cooperated communicated effectively physicians ensure client satisfaction compliance set standards. Identified process improvements day-to-day functioning department. Closely collaborated management team make necessary improvements satisfy resident needs. Continually improved knowledge, skills performance based feedback self-identified professional developmental needs. Participated facility surveys inspections made authorized governmental agencies. Confirmed accurate completion forms/reports admission, transfer and/or discharge resident. Analyzed patient family feedback identify opportunities staff recognition well areas improvement. Maintained good communication department heads, medical staff governing boards attending board meetings synchronizing interdepartmental functions. Created maintained computerized record management systems record process data generate reports. Education M.H.A.MASTERS HEALTHCARE ADMINISTRATION 2014 The University Phoenix City State HEALTHCARE ADMINISTRATION B.S BACHELOR OF SCIENCE BUSINESS ADMINISTRATION 1 2008 Dallas Baptist University BUSINESS ADMINISTRATION Certifications CPR Certified, First Aid Certified, Six Sigma Certified-Black Green Belt (ExpertRating.com) Strong Analytical Effective Communication, Excellent Verbal, Written Interpersonal Skills, Professional Handling exposure confidential/Sensitive Information, Proficient Spreadsheet, Word Processing Presentation Software, Maintain positive supportive attitude demeanor Skills business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written