INFORMATION TECHNOLOGY SPECIALIST Professional Summary Experienced network professional outstanding success rate installing supporting critical, multi-site networks. Proven ability manage phases network installation administration. Adept analyzing business requirements crafting technical network solutions. Possess excellent written verbal communication skills knowledge latest advances technology. Network Administrator talented resolving highly technical issues efficiently maintain uptime increase productivity levels. Skills Remote access support Systems analysis Preventative maintenance expert Data backup recovery systems Wireless Access Point Performance testing User account creation Superb interpersonal skills Antivirus spam blocking VPN configurations LAN WAN expertise Work History Information Technology Specialist 08/2012 Current Company Name – City State Provides outstanding support mission partners customers. Responds customer calls touch labor requests. Ensures confidentiality, integrity, availability systems data available LAN. Troubleshoots hardware software components manages testing, installation configuration software. Performs daily security inspections entire DECC facility include secured controlled areas. Identifies mitigates security vulnerabilities coordinates Security manager. Coordinates with, escorts DECC visitors secure areas ensures authorized personnel equipment permitted controlled/ secure areas. Enclave LAN administrator DECC Warner Robins. Ensures administrative LAN automated data processing equipment used personnel maintained fully operational. Plans coordinates installation new software network infrastructure equipment. Monitors network performance performs diagnostics identify resolve connectivity issues. Appointed alternate Ticket Manager. Assigns track incident status. Ensure incidents worked completed within allotted time. Escalates forward incidents evaluation needed. Implemented coordinated complete technology refresh DECC ADPE. Ensuring staff properly equipped support DECC mission. Spearheaded DECC's migration Admin Enclave network DISANet network minimal impact DECC personnel. Provides outstanding support mission partners customers. Develops plans designs network modifications enhancements Interfaces vendors ensure appropriate resolution network outages periods reduced performance. Troubleshot maintained networking devices infrastructure across enterprise including switches, routers firewalls. Troubleshot maintained networking devices infrastructure across enterprise including switches, routers firewalls. Documented server network problems unusual events detail. Upgraded expanded network systems components. Computer Systems Administrator 12/2007 08/2012 Company Name – City State Deploys computer systems hardware throughout base. Performs new replacement desktop laptop imaging users. Troubleshoot correct local desktop firewall issues, antivirus updating issues. Performs upgrades, installation software drivers, essential desktop troubleshooting. Team lead deployment 150 SIPRNET workstations. Tasked primary administrator SIPRNET support zone. Performed security scans classified systems collaborated Information Assurance team mitigate vulnerabilities breaches. Install configure hardware/software meet end-user needs. POC installs upgrades Cargo Management Operations System. Provide desktop support uses various utilities trouble-shoot, repair, check configuration desktops. Install configure network pc attached printers include Brother, Hewlett-Packard Xerox multifunction printers. Troubleshoot/Diagnose end-user network connectivity bandwidth issues, DHCP scope issues. Diagnose correct workstation performance issues. Maintain network computer system security ensure systems operating correctly. Imaged deployed 300 laptop desktops customers throughout Robins AFB. Restored data, operating systems, files, documents drivers. Information Assurance/Network Security 01/2006 12/2007 Company Name – City State In-depth experience multiple environments developing, implementing, maintaining secure networks. Duties ranged installing maintaining workstations managing base boundary exception system. Distributed, monitored, maintained Time Compliance Network Orders, threat bulletins, advisories generated AF Computer Emergency Response Team. Responsibilities/Accomplishments Helpdesk Technician 05/2004 01/2006 Company Name – City State Responsibilities included working end users resolve issues relating Operating System issues (Win9x, NT, Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products Internet connectivity. Responded customer issues, provided technical support, monitored Network Control Center system supporting 25,000 customers. Created/maintained user accounts, email boxes, distribution lists, access permissions. Installed programs, performed upgrades, applied security patches necessary. Isolated faults degradations determine cause. Maintained security integrity secure domains unauthorized access. Education Bachelor Science Computer Information Systems 2002 Jacksonville University City State Computer Information Systems Certifications CompTIA A+ CompTIA Security+ STI Certified Help Desk Professional Skills A+, Active Directory, administrative, antivirus, C, Client Server, Compaq, Hardware, Client, data processing, Dell servers, desktops, DHCP, documentation, drivers, email, firewall, Ghost, Help Desk, Hewlett-Packard, IBM, imaging, Information Systems, Internet connectivity, LAN, Team lead, managing, McAfee, access, Microsoft Exchange, MS Office products, Microsoft Office Suite, Windows 7, Win9, Windows 2000, 2000, Win 2000, Windows 95, 98, NT, Windows NT, migration, Monitors, Enterprise, network administration, network security, Network, Networking, networks, Norton Antivirus, operating systems, Operating System, peripherals, personnel, policies, printers, Various printers, processes, risk management, routers, switches, Symantec, TCP/IP, technical support, desktop support, Troubleshoot, trouble-shoot, troubleshooting, upgrades, Utilities, Vista Additional Information Security Clearance TSCI Top Secret Security Clearance