FLIGHT MANAGER Summary I enthusiastic, fun dedicated professional exceptional communication, account management conflict resolution skills. I passion building relationships providing exceptional customer service. Motivated competition, Self-starter, effective team member. Highlights Professional Summary Core Qualifications Negotiation De-escalation Customer Service Conflict Resolution Account Management Time Management Sales International Logistics Project Management Strong interpersonal skills Skilled MS Office Customer-oriented Skilled multi-tasker Exceptional customer service skills Experience January 2013 Current Company Name Flight Manager Manage daily operations 80 120 aircraft strengthen relationships assigned crew members ensure seamless travel experience client. Responsible gathering disseminating timely information remedy disruptions caused by, limited weather, human error aircraft abnormalities. Provide timely, professional educated resource crew members thoroughly researching every concern calmly resolving elevated issues. Train, mentor act resource new team members. Collaborated leadership create new communication tools faster effective communication departments. January 2012 January 2013 Company Name Sales Associate Responsible greeting customers providing enjoyable shopping experience excellent customer service, product knowledge communication. Hired permanent employee hired seasonal help resulting high productivity. Independently designed store visuals using guidance corporate standards. January 2009 January 2013 Company Name Front Desk Coordinator Responsible proving customer service, database instruction fielding phone calls. Spearheaded creation interactive advertisement/ exibit school play showcasing students writing acting talents. Education 2013 Kent State University Bachelor Applied Studies Skills Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management