VICE PRESIDENT/OWNER Summary A self-motivated professional highly proficient developing creative solutions implementing objective decision making. Maintains positive attitude works hard build team relationships. Senior Loan Officer offering collections, debt consolidation customer service experience. Computer-savvy, professional detail-oriented.Organized Senior Loan Officer effectively identifies resolves complex financial issues.Thrives fast-paced ever-changing business environments. Highlights Customer service-focused Sales expertise Collections proficiency Debt credit management Excellent time management Energetic Safe Act 2008 Certification Financial planning expert Steward institutional regulatory compliance Knowledge VA, FHA, Conventional USDA loan processes Reliable Excellent communicator Accomplishments Received USDA Million dollar producer East Tennessee region several years. My company also provided home ownership guidance site local factories, help employees understand homeownership basics get motivated toward homeownership. Experience Vice President/Owner September 2002 Company Name City State License No. 186260 Responsibilities included, limited to, meeting clients, loan applications, reviewing loan applications see met criteria approval, determining best loan product customer, preparing loan documents customers signature, processing customers loan file. Verifications employment verifications deposit, getting file ready closing (all aspects Loan Processing) bookkeeping, filing, answering multiple phone lines, payroll, pre post-closing audits. Hiring training employees. Post closing loan follow ensure customer satisfaction products services. Adhered federal state compliance guidelines relative mortgage lending. Determined appropriate rate locks, issuance disclosures, overage underage waivers fee waivers. Educated customers variety loan products available credit options (such VA, FHA, Conventional USDA) Executed loan origination process, including ordering credit reports, appraisals preliminary title reports. Built knowledge latest banking products services Continuing education every year. Legal Secretary February 2002 September 2002 Company Name City State Mailed arranged delivery legal correspondence clients, witnesses court officials. Organized maintained law libraries, documents case files. Photocopied correspondence, documents printed materials. Received disbursed incoming mail. Composed revised legal documents, including letters, depositions court documents. Legal Secretary August 1998 June 1999 Company Name City State Mailed arranged delivery legal correspondence clients, witnesses court officials. Processed distributed invoices bill clients. Maintained schedule client appointments court appearances. Composed revised legal documents, including letters, depositions court documents. Maintained office supplies checking stocks placing orders. Coordinated scheduled meetings telephone conferences. Photocopied correspondence, documents printed materials. Organized maintained law libraries, documents case files. HUMAN RESOURCES/OFFICE MANAGER May 1997 August 1998 Company Name City State Managed aspects production payroll 100 employees. All Clerical Duties, limited filing, typing, answering phone lines, handling employee disputes, shipping, receiving accounts payable. Managed filed unemployment claims employees. Education Certificate Mortgage Loan Originator Capstone Institute, 2008 City State USA I training several years Mortgage industry. I attended several workshops conferences offered lenders introduce new products keep us informed upcoming changes. I also attend continuing education every year offered Tennessee National Association Mortgage Professionals since 2009. Additional Information I successively owned managed company 14 years. This filled need community Mortgage Company there. I proud big part community. Skills Calyx Point LOS Also trained Encompass LOS Software Efficient Microsoft word, PowerPoint Publisher Client Bookkeeping Software