SOLUTION DESIGNER Career Overview Solutions-oriented Consultant possessing unique combination skills, including Pre-Sales, Business Analysis, Project Management applications development experience multiple top-tier ERP Systems. Qualifications Technical Project Management ITIL Intermediate Certifications Systems Implementation Large-scale systems Client Facing Pre-Sales Solution Selling Business Process I mprovement Accomplishments Proven track record building, managing leading multi-disciplinary teams across various domains skill levels Created comprehensive business development strategy change management program global ERP implementation Project Manager, 4000 hours experience, various Information Management Communication projects Exceeded sales quota 5% assigned territories providing Pre-Sales support internal external customers Led successful full life-cycle multiple ERP implementations Lead Functional consultant Cultivated cross-functional communications creation strategic relationships Work Experience Solution Designer 02/2014 02/2016 Company Name City State Designed delivered management value added consulting strategic technology infrastructure solutions Air Transit Industry market space Technical Project Manager implementation 300 CUSS (Common Use Self Service) Kiosks supporting IT infrastructure major discount airline twenty-two airports valued $5M Technical Project Manager development new technologies platforms, PaaS SaaS, help solve technical challenges limitations clients' infrastructure Developed workload based staffing standards determine proper manning levels proposed solutions Created Professional Continuum 500 employees assigned SITA Service Group (SGS) Managed multiple application development projects using Agile development methodology Developed strategic relationships 3rd party providers Fixed bugs encountered. Worked product designers product managers design user interactions applications. Installed performed repairs hardware, software peripheral equipment, following design installation specifications. Conducted computer diagnostics investigate resolve problems provide technical assistance support. Established requirements new systems modifications. Analyzed network packet information computer OS system data identify characterize anomalies networks. Gathered analyzed performance metric data. Gathered analyzed performance metric data. Analyzed created new configuration packaged software meet business system requirements. Oversaw local IT infrastructure including servers, security, networking, storage systems desktops. Performed second-level support workstation server class systems. Served technical lead server infrastructure including development, QA, staging production systems. Worked clients analyze computing network needs installed appropriate solutions within organization's budget. Served operating system expert, providing technical support entire organization. Prepared technical architecture proposals enhancements integration existing third party software systems. Tested features across various browsers. ​​ Pre-Sales Consultant 10/2012 10/2013 Company Name City State Worked directly C-level managers gather understand business strategy requirements Defined project scope deliverables support project goals collaboration stakeholders Analyzed documented requirements enhancements business processes Defined detailed business requirements functional specifications using Agile methods Partnered implementation teams ensure proper translation business requirements software changes Provided pre-sales support accounts ranging $200K $5M Provided training implementation teams, including development on-boarding material Information Technology Specialist 05/2009 06/2012 Company Name City State Technical Support Chief Functional Consultant US Army's Government Fund Enterprise Business System (GFEBS) ERP implementation duties included analyzing business requirements, carrying fit-gap analysis, process design, integration testing Project Manager US Army's Integrated Personnel Pay System-Army (IPPS-A) ERP implementation Identifying resources included recruiting, on-boarding, training developing required support varied levels program operations Worked directly Stakeholders, SMEs key users identify problem scope escalate IT service outages Created statistical reports performed Root Cause Analysis (RCA) areas responsibility Performed end-to-end incident management responsibility time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. Provided technical support Information Management infrastructure throughout Afghanistan Managed multiple application development projects using Agile development methodology Provided technical support Information Management infrastructure throughout Afghanistan Provided technical guidance direction support suppliers equipment providers information systems equipment US Army, NATO Coalition communication networks Collaborated design delivery infrastructure required support new IT solutions Responsible management solution requirements overall technical baseline control across service lifecycle. Pre-Sales Management Consultant Inside Sales Representative 12/2005 09/2012 Company Name City State Team Lead focused implementing ERP software creating common global designs localizations legal regulatory requirements Prepared presented technical proposals clients. Worked clients analyze computing network needs installed appropriate solutions within organization's budget. Developed maintained accurate network documentation Visio diagrams provide management proper understanding organizational needs. Developed, reviewed ensured appropriateness value added solutions focus IT Service Management, Business Transformation Governance based ITIL best practices Managed facilitated client workshops gather "as-is" "to-be" business requirements, performed gap analysis, Integration/User testing configuration Provided pre post-sales support, configuration, training SAP Practice Facilitated discovery sessions customer focus groups ERP sales opportunities Communicated technical design requirements implementation teams using various SDLC methodologies (i.e. Agile, Waterfall, Spiral) support needs clients' deployment strategies. Chief Warrant Officer Two Information Services Technician 12/1992 08/2014 Company Name City State Performed system integration administration tactical strategic networks, including routers, switches, various satellite microwave communication. Managed Network Operations Center (NOC) provided multi-level support end users. Working customers, internal IT infrastructure teams, third party data providers etc. throughout service restoration process. Provided base level IT support company personnel. Education Training ITIL Foundation v3, ITIL Intermediate Certificate Service Design, ITIL Intermediate Certificate Service Operations, ITIL Intermediate Certificate Service Transition, ITIL Service Capability: Service Offerings Agreements, CompTIA Security Master Arts Organizational Leadership Columbia Universtiy City State Advanced coursework Organizational Management Bachelor Science Industrial Technology Education Montclair State University City State Coursework Information Management Business Administation Minor Education Skills Agile, application development, Army, business strategy, C, Consultant, consulting, cost analysis, client, clients, delivery, direction, ERP, focus, Functional, Government, information systems, ITIL, Team Lead, legal, market, microwave, Enterprise, Network, networks, Personnel, process design, processes, recruiting, routers, sales, sales support, SAP, SDLC, staffing, strategic, switches, system integration, technical support, troubleshooting, workshops