CUSTOMER SERVICE REP Career Focus To find long term career enjoyable great place work. Being able support family big plus well! Core Qualifications Operations management Natural leader Proficiency management Weapons training aircraft safety Proficient communicator Quick learner Motivated Computer proficient Background checks Microsoft Office Strong analytical skills File/records maintenance Excellent problem solving skills Reports generation analysis Change management Financial records processing First Aid training (2014) Training development AED training (2014) Superior customer service Diagnosis repair Mathematical aptitude Preventative maintenance Employee relations specialist Service solutions expert Dedicated process improvement Conflict resolution proficiency Devoted data integrity Negotiation competency Troubleshooting skills Telecommunications knowledge Proficient customer account software Multi-channel contact center software Customer Relationship Management software (CRM) Adept automated attendant systems Education Training 2014 Aviation Warfare Operator-A1 A School City State US Select One, On The job training Electronic Warfare Operator 8 moth school dedicated familiarize student Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance. Acoustic/ Radar signal interpretation High School Diploma 2012 Naval Aircrew Candidate School City State US 4 week school make sure qualified fly. Aviation Physiology, Combat First aid, Aviation mis-hap survival skills, familiarization aircrew fixed rotary wing aircraft, crew resource management skills Moon Valley High School City State US Accomplishments Received Global War Terrorism Service Medal. Maintained 100% accountability large aircraft equipment tools worth $1million daily basis. Promoted twice Discount Tire less year. Highest scoring student training program Progessive Leasing. I hold best QA grades hire group. Work Experience Customer Service Rep Jul 2015 Current Company Name City State Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Developed effective relationships call center departments clear communication. Worked upper management ensure appropriate changes made improve customer satisfaction. Built customer loyalty placing follow-up calls customers reported product issues. Formulated enforced Service Center policies, procedures quality assurance measures. Properly directed inbound calls phone queues improve call flow. Aprentice Tech Jun 2014 May 2015 Company Name City State Followed checklists verify important parts examined. Examined vehicles determine extent damage malfunctions. Communicated customers regarding vehicle issues potential repairs. Operated pneumatic tools air compressors. Removed replaced tires, Wheels Lugs. Contributed repeat referral business using strong customer service problem solving skills. Organized work records filed reports. Ordered accurate amounts parts supplies maintain necessary inventory. Guided mechanics decisions concerning repair replacement parts. Aviation Warfare Operator Electronic Operator Jun 2012 Jun 2014 Company Name Coordinated department functions team 250 employees. Verified logged deadlines responding daily inquiries. Coordinated airport vendors regarding fueling catering logistics. Operated full cabin management systems, including APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend Foe Interrogator. Enforced safety security measures protected sensitive zones mean necessary. Updated flight crew briefed fellow staff changes preflight briefs.Successfully completed Crew Resource Management develop professional skills. Verified information computer system up-to-date accurate. Prepared equipment operations.Verified required information readily available displayed correctly.Tacked maintenance actions completed records.Troubleshot manufacturing inspection test equipment electronic parts aircraft. Quickly replaced faulty parts unit wiring retested systems. Coordinated port visits fleet operations domestically abroad. Defused hostile situations superior negotiation techniques. Logged filed classified documents. Determined elevation grid azimuths maps map overlays. Effective decision-maker high-pressure environments. Prepared operation plans orders support security resources installations. Maintained complete accountability redeployment sensitive items communication equipment. Completed multiple fire prevention safety training. Directed supporting fire suppress enemy fire allow troops maneuver area. Coordinated operations armor, artillery air support units. Skills analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring Cash handling Able lift 50-100 pounds Careful active listener Strong public speaker