CUSTOMER SERVICE SPECIALIST Summary Detail-oriented individual strong technical skills ability learn concepts quickly. Proficient adaptable; looking opportunity use knowledge experience assist customer-service focused company. Versatile student achieved success on-campus on-line classes. CORE STRENGTHS utilized previous jobs required immediate attention detail learning new computer program applications. Highlights Meticulous attention detail Results-oriented Self-directed Time management Professional mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Microsoft Office, Excel, Power Point Understands grammar Proofreading Strong communication skills Cash handling Knowledge income tax procedures Positive attitude Strong organizational skills Active listening skills Computer proficient Accomplishments 2010 Co Founder non-profit Assist women incarceration Remodel project house purchased 03/2011 Manage transitional house women Fundraising Create budget operational expenses May 1986 June 2005 Mom 3 daughters home schooled children 2001 Present Active volunteer Tri County Regional Jail Classes computer, sewing, craft, self improvement Skills Second Language ASL Data collection Data entry Grammar Proofreading Multi-Task Management Reading Comprehension 10-Key Grasp new concepts Experience 08/2014 Current Customer Service Specialist Company Name － City State Provide accurate appropriate information response customer inquiries. Address customer service inquiries timely accurate fashion. Demonstrated mastery customer service call script within specified time frames. Build customer loyalty placing follow-up calls customers reported product issues. Verify information computer system up-to-date accurate. Update Insurance policies homeowners account Issue premium payments Request research follow remove update required insurance coverage payments Provide explanation letters sent customer regarding hazard, flood, windstorm, condo master policies My current position requires operating fourteen computer applications completing research within data base, updating insurance coverage, issuing payments, answering customer's concerns proficient manner. 06/2005 Current Co Owner Company Name － City State Inspect work sites measure dimensions, lay work estimate materials job. Recommend options customers blending, harmonizing contrasting colors. Refinish household furniture desks, chairs, tables bookcases. Coordinate completed ongoing routine painting exterior interior properties. Cover floors prepping, priming painting surfaces. Maintain thorough inventory paint equipment supplies. Repaint entire apartments residents moved out. Collaborate electricians, carpenters mechanics complete construction projects. Determine appropriate color new replacement applications consultation customers. 10/2012 08/2014 Surfacer Sanding Paint/ Line 2 Company Name － City State Assess work errors compliance issues make corrections modifications necessary Clean finish sub-assemblies assemblies using hand power tools Inspect, sand, remove defects automobiles enter paint booth 03/2011 07/2012 Cashier/Customer Service Company Name － City State Helped customers select products best fit personal needs. Maintained visually appealing effective displays entire store. Educated customers product service offerings. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Kept showroom clean maintained neat, orderly product displays. Built customer confidence actively listening concerns giving appropriate feedback. Communicated merchandise needs issues appropriate supervisors timely fashion. Balanced needs multiple customers simultaneously fast- paced retail environment. Processed shipments maintained organized stock shelves. Processed sales transactions accurately timely fashion. Unloaded trucks, stocked shelves carried merchandise floor customers. Marked clearance products updated price tags. Worked team member performing cashier duties, product assistance cleaning. 11/1984 05/1986 Payroll Clerk Company Name － City State Computed hours applied individual client accounts Processed payroll employee pay adjustments. Verified information computer system up-to-date accurate. Processed confidential tax form information. Assisted payroll preparation entered data cumulative payroll document. Verified printed W-2 year end reports 06/1983 07/1984 Cash Office Bookkeeper Apparel Departments Company Name － City State Handled cash deposits using proper accounting procedures documentation. Entered weekly sales customer count sheets review management. Processed payroll employee pay adjustments. Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase transactions. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Interacted customers retail buyers follow-up shipping statuses expedited orders. Assisted customers store product complaints. Compiled weekly monetary reports records store managers. Maintained adequate cash supply cash drawers multiple checkout stations. Responsible ringing customers timely manner guaranteeing high level customer service. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Processed merchandise returns exchanges. Education 2015 Associate Arts Sociology Sociology, Psychology Communications Sinclair Community College － City State GPA: Dean's List Academic Achievement Award The National Society Leadership Success Sociology Sociology, Psychology Communications Dean's List Academic Achievement Award The National Society Leadership Success