KEY HOLDER Summary Highly organized efficient multitasking environments; able prioritize effectively accomplish objectives creativity, enthusiasm humor. Resourceful flexible, able adapt changing priorities maintain positive attitude strong work ethic. Highlights Microsoft Outlook, Word Excel Skilled trainer MS Office expert Customer-focused Strong interpersonal skills Effective workflow management Accomplished manager Goal-oriented Positive upbeat Experience Key Holder 08/2012 Current Company Name City State Trained incoming sales team members. Promptly resolved customer requests, questions complaints. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Assumed ownership team productivity managed work flow meet exceed quality service goals. Trained staff operating procedures company services. Prepared opening closing store. Collections Specialist 02/2010 04/2011 Company Name City State Effectively managed high-volume inbound outbound customer calls. Evaluated initiated alternatives resolving account balances. Responded customer inquires regarding account status. Coordinated collection activities delinquent accounts. Resolved customer situations calmly courteously. Accurately documented, researched resolved customer service issues. Met exceeded service quality standards every review period. Sales Associate 07/2008 04/2009 City State Greeted customers timely fashion quickly determining needs. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Contributed team success exceeding team sales goals. Operate cash register receives payment customer cash debit Participated physical inventory counts. Education Certificate: Current Temple Real Estate school Marketing 2008 Virginia Union University City State Marketing Skills cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow