DIRECTOR OF INFORMATION TECHNOLOGY Professional Summary Dynamic Information Technology Manager 13 years IT leadership experience including oversight infrastructure, application support cybersecurity services. Dedicated customer satisfaction focused delivery technical solutions. Proven leader directing operations, maintenance support complex systems. Develops creative business solutions, leveraging diverse methodologies delivering engineering solutions leading organizations. Highly adept request proposal development, technology needs assessments staff training. Successful motivating teams meet demanding timelines utilizing critical thinking, resource conflict management facilitating stakeholder engagement. Innovative driven passion delivering forward thinking, emerging trend technologies. Skills Agile framework Business intelligence Change management Collaboration Conflict resolution Critical thinking Data migration Information technology management Insurance ITIL Organization time management Perl Problem-solving Project lifecycle management Project management leadership Python Risk assessment Salesforce Admin CRM SDLC Six Sigma SQL (Microsoft Oracle) Excellent Verbal written communication Agile, Functional, Project leadership,Written communication AI, Information technology, Project Management Budgeting, Insurance, Python Budgets, ITIL, Quality Budget, Leadership, Research Business intelligence, Marketing, Risk assessment Business process re-engineering, Access, Sales Change management, Excel, Scheduling Conflict resolution, Migration, SDLC Critical thinking, Network design, Six Sigma CRM, Next, Software development Clients, Optimization, SQL Client, Oracle, Staffing Data collection, Perl, Strategic Data migration, Problem-solving, Time management Databases, Processes, Upgrades Designing, Producing, Upgrade Senior management, Profit, Vision Work History Director Information Technology 11/2012 Current Company Name – City State Develops, tracks controls long-term information technology operating budgets cost benefit analyses IT spending initiatives. Leads assists technical upgrade projects clients coordinating consultants developers data migration integrations. Coordinates management teams plan, develop, align execute strategies would meet client's vision, mission purpose. Reviews assesses architecture design, implementation, testing deployment needs identify project requirements reduce costs 18%. Plays key role on-going network design, reevaluation optimization keep pace company growth. Senior Consulting IT Program Manager 12/2014 12/2020 Company Name – City State Managed implemented concurrent projects relating business process re-engineering, software development upgrades foster productivity, throughput, end-user engagement. Performed program research analyzed data collection develop cost estimates budgets. Identified system needs designed processes support business requirements. Collaborated clients understand technology staffing requirements improved productivity reducing staffing operational costs 15%. Performed risk assessment stakeholders, senior management, organization, infrastructure, ITIL governance effectively plan, develop, manage schedules, resources, costs. Launched Salesforce data cleansing, migration, integration programs aid gathering functional business requirements support team, mitigate risks. Integrated agile methodologies, emerging AI, digital, social media technologies end-user experience foster adoption, continued engagement increase sales profit levels 30%. Executed coordinated project leadership, efficient resource budget utilization, schedule adherence, implementation application software, training end users, problem-solving across multiple product lines. Business Products Specialist 05/2008 11/2012 Company Name – City State Developed fostered relationships business owners key executives assess dynamic risk mitigation business insurance needs deliver solutions. Successfully managed internal external stakeholder engagement aid process resource improvements align strategic industry compliance objectives. Recorded integrated CRM data Salesforce previous Access Excel databases, streamlining analysis procedures efficiency accuracy. Planned executed events marketing programs, producing 40% goal qualified leads. Exceeded sales goal 12% effectively applying analyzed data marketing campaigns sharing data interdepartmentally. Informed supervisors company leaders markets regional sales needs best meet customer needs maximize revenue. Product Design Project Team Lead 11/2000 06/2004 Company Name – City State Demonstrated efficacy throughout project product life cycles applying flexible change management deliverables including training, communications, stakeholder engagement increase end-user adoption project implementations. Supervised four (4) concurrent projects 16 17 Next Gen nuclear core clients Brazil South Korea coordinating planning, designing, testing, budgeting scheduling tasks. Developed implementation methodologies rein project costs meeting key milestones. Provided accurate, detailed quality assessments based project drawings technical specifications. Education Certified Associate Project Management (CAPM) – #2743884, Expires Expected 2028 2021 Master Science Information Technology Management 2019 Western Governors University City State Bachelor Science Business Administration Management, Marketing Management, International Business 2004 University Of South Carolina Columbia State Affiliations Project Management Institute (PMI) – 6203883, Current Member Certifications Certified [Job Title] [Company Name] [Timeframe]