MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking challenging position I able utilize customer service, trouble shooting, communication problem solving skills towards growth advancement within prestigious company. Experience February 2015 Current Company Name City State Mortgage Banking Default Operations Specialist II Responds internal inquiries customer service specialists regarding issues missing documents, ordering certain third party services reviewing "specialty flags" Facilitate gathering underwriting documents pre post underwriting decision making Responsible conducting research mortgage files currently litigation Present results management issues potential risks identified Receives decision/results underwriting QC review process according decision Communicate effectively borrowers attorney status loss mitigation and/or liquidation Assess analyze trial plan and/or modification document detail verify modification portal (PEGA) Thorough understanding investor requirements impact potential loss mitigation default foreclosure processes Coordinate tactic initiatives better streamline department processes procedures present senior management. May 2014 Current Company Name City State Audio-Visual Technician Responsible setting striking general session/meeting room exhibit labor including load-in install dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews various sites Work inventory control ensure complete equipment coverage clients established Operates multi-media equipment Responsible technical labor production, ensuring picture, sound, quality Performs maintenance audio-visual equipment Coordinate meetings sales manager planned/unplanned events determine requirements client Experience evolving knowledge Photoshop InDesign Adobe Creative Cloud Build strong relationships future current clients promote services PSAV. May 2013 October 2013 Company Name City State Closing Specialist I Liaison Vendor, Lender, Attorney Borrower refinance closing files Processed preformed quality checks documents lenders attorneys accuracy Ensured state guideline reference closing instructions followed Responded inquiries borrowers, lenders, attorneys resolve discrepancies Prepared title company closing documents timely professional manner Worked build strong partnerships local lenders, realtors, attorneys Prior closing, called confirmed lenders borrowers ensure original schedule met. July 2009 January 2011 Company Name City State Corporate Trainer Conducted needed analysis determine training needs appropriate training methods based subject matter target audience. Developed classroom-based, virtual facilitation, eLearning programs Developed high quality materials: participant guides, worksheets, job aids, facilitator manuals. Established performance objectives, learning outcomes, assessment tools Attend project status meetings applicable information training programs. Conduct Train-the-Trainer forum new programs. Facilitate training classes needed. January 2011 January 2012 Company Name City State Mortgage Loan Processor II Act liaison borrower Investor requesting doc within timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, 2nd mortgages (HELOC) Manage daily pipeline 60 80 loans. Develop reporting projected workflow daily January 2012 May 2013 Company Name City State Manager, Customer Service Managed team 15 associate took calls regarding Bankruptcy Property Claims Coached new Hires Conducted On Job Training associates Assisted homeowners general questions servicing mortgage home equity loans Created procedures servicing Foreclosure guidelines. October 2006 October 2008 Company Name City State Team Leader Provided superior customer service managing multiple projects. Provided Help Desk solution. Resolved customer complaints ensure utmost customer service. Trouble shoot IP address VOIP. January 2006 January 2008 Company Name City State Operations Assistant Assisted preventative maintenance security. Troubleshooted repaired Hardware Software issue. Reviewed surveys quality assurance. January 2005 January 2006 Company Name City State Quality Assist Accurately measured vinyl siding. Trained new employees proper work ethics. Assisted quality control ensuring higher quality product clients. Education present University North Texas City State 2008 Remington College City State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow