BUSINESS DEVELOPMENT MANAGER, VP Executive Profile Ambitious leader creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Multi-unit operations management Change implementation/project management Relationship vendor management Call center/dialer operations Underwriting Strategic planning Operational Risk Core Accomplishments Operations Management: Managed multi-sites units (150 FTE) Handled multiple functions related customer care, collections, loss mitigation, risk, foreclosure, underwriting Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Project Management: Created policies procedures external vendors. Initiated audit checklist vendors resulting 80% decrease average turn times increasing overall quality 40% one year. Partnered law firms, judges, NY City Mayors office, NY City Bar, GSE housing counseling attorney institute Continued Learning Education seminar court systems NYC area. Professional Experience Company Name City State Business Development Manager, VP 12/2014 Current Spearheaded sales managemytests.com platform, resulting 1.2 million dollar increase revenue first six months. Accountable sales overall customer satisfaction. Spearheaded cross-functional initiative achieve new business.Increased profits 60% one year restructure business line. Closes new business deals coordinating requirements; developing negotiating contracts; integrating contract requirements business operations. Company Name City State Lending Manager, VP 09/2009 10/2014 Led department consisting two AVP's, ten managers, one business training consultant 120 FTE consisted single points contact underwriters. Managed facets loss mitigation private investors within Wells Fargo. Accountable ensuring compliance pooling servicing agreements mortgage backed securities. Created two specialized teams within unit: High Impact Resolution Unit responsible reviewing creating solutions Office President Foreclosure mediation unit handling mediations across investor lines within WFHM. This includes private, owned, FHA, VA, FNMA, FHLMC. Ensured compliance internal external audits including OCC, GCOR, investor audits. Motivated unit high levels quality production.Managed mediation vendor/relationship management teams. Accountable managing quality effectiveness 3rd party law firms including training audits. Reviewed underwriting decisions complex loans made within unit requiring highest level authority within Wells Fargo. Successfully earned held E Level authority Bank Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick Pay, FNMA, FHLMC, USDA, VA, FHA, FHLB. Created state specific policies procedures collaboration project implementation teams. Trained mediation program administrators, judges, magistrates mortgage servicing basics build foundations new mediation programs across country. Represented Wells Fargo key legislative meetings partnership Government Relations Legal. Also appeared litigated mediated court cases nationally. Company Name City State Collections Supervisor II 03/2007 09/2009 Responsible coaching, influencing, developing managing team members including decisions relative performance reviews, terminations, hires, discipline, salary actions, etc. Provides quality customer service internal external customers. Ensures compliance quality standards met accordance internal key indicators investor requirements. Liaison quality control/analytics department business unit relating key indicator reviews responses. Influences performance business unit working key member decision making management team strategy building departmental effectiveness performance. Aligns business unit activities business priorities. Participates strategic dialer planning discussions provides input regarding future direction. Created global scripting outbound Loss Mitigation campaigns. Participates HOPE NOW initiatives foreclosure prevention events. Company Name City State Customer Service Collections Supervisor II 01/2001 03/2007 Supervised inbound outbound Customer Service Collections call teams. Initiated monthly employee incentive programs quality quantity managing budget. Monitored phone calls compliance possible training opportunities. Handled escalation calls; manage incoming outgoing calls customers. Prepared monthly statistical reports senior management. Monitored phone calls compliance possible training opportunities. Reviewed employee productivity daily basis motivated staff optimum performance. Responsible human resource functions as: monthly annual evaluations, salary reviews, hiring terminations. Played major role opening two Call Centers located Rancho Cucamonga, California Schaumburg, Illinois. Managed multiple projects updating company policies procedures, developing testing website, business continuity plans. Company Name City State Loan Processing Supervisor 01/2000 01/2001 Analyzed loan application, preliminary title report, credit report determine supporting documents order (e.g., VOE, VOM, payoff demands, subordinations, etc). Analyzed loan documents completeness sufficiency make loan decision. Collaborated loan officers clear loan conditions, communicating external parties necessary. At conclusion rescission period, deliver file funding give approval fund. Set recording title company confirm recording. Authorize title disburse funds coordinate check exchanges. Pull reports ensure loans submitted accordance state federal regulations. Company Name City State Loan Officer 01/1998 01/2000 Responsible generating leads via inbound outbound solicitations. Assessed prospective customers' needs determine interest obtaining loan complete loan application. Developed maintain business referral sources. Ordered comparables appraisers. Gathered customer's documentation loan approval. Maintained consistent productivity ensure fulfillment performance standards goals. Prepared provided accurate reports business development activities. Education BACHELOR OF ARTS BUSINESS ADMINISTRATION Univerity Pheonix State Skills budget, business development, Call Center, coaching, communication skills, consultant, credit, Customer Service, decision making, direction, documentation, Equity, senior management, external audits, Financial, funds, Government, hiring, human resource, Leadership, law, Legal, managing, mediation, meetings, Office, operations management, performance reviews, Pick, policies, Project management, quality, quality control, recording, Relationship management, securities, scripting, strategy, strategic, phone, Underwriting, Vendor management, website