BANKING CENTER MANAGER Summary Professional/Manager skilled informing clients products services recommending best options meet needs. Excellent interpersonal skills. *Versatile Sales Professional background banking finance. Consistently meets bank customer service standards. *Results-oriented professional 7 years sales branch management. *Highly detail-oriented professional successful meeting exceeding branch goals. Expertise customer service relations sales management. Seeking fulfilling position offers growth opportunities allows utilize leadership skills experience. Highlights Exceptional customer service Sales expertise Reliable Excellent communication skills Strong work ethic Friendly Energetic Approachable Flexible Team player Organized Accomplishments Consistently achieved quarterly goals Consistently helped associates development new roles(promotions) Selected Market leadership team Financial Center Managers Experience Banking Center Manager August 2012 Current Company Name － City State Banking Center Manager responsible managing consumer banking center. BCM responsible leading, managing coaching team sales service professionals meet exceed sales targets, ensure operational excellence banking center create excellent customer experience. BCM acts 'general manager' responsible executing One Team model ensuring collaboration banking center teammates on-site specialists. BCM demonstrates key behaviors drive banking center success. BCM ensures customer's needs met executing lobby leadership. Observe banking center team action eyes customer. Supervise coach teams proper execution key banking center plays. Communicate Consumer Market Managers, conduct performance assessments update staff business developments. Manage aspects successful business including resource management, operational excellence, managing partnerships, associate development proficiency building retaining customer relationships. Proactively identify manage risk every business, product, service transaction leveraging risk framework. Create workforce stability cultivating engaged well coached team. Personal Banker January 2010 August 2012 Company Name － City State Personal Bankers (PBs) responsible offering selling financial products services (i.e. Credit Cards, CDs, Loans) consumer small business customers. Routinely work customers small business clients, build deepen relationships uncovering financial needs, recommending best products, services solutions meet needs. Ensure customer's needs met partnering appropriate specialist and/or teammate serve customer's banking, small business, mortgage investment needs. PB helps create excellent customer experience. Proactively manage risk every business, product, service transaction leveraging Risk Framework. Sales Service Specialist August 2007 February 2010 Company Name － City State Provides customer solutions moderately complex escalated issues providing seamless delivery service, sales and/or fulfillment requests answering calls, text messages emails contact center environment. Requires knowledge multiple products ability deepen retain relationships service sales. May perform routine account-related transactions. Involves referring customers appropriate line business products supported. May required solve problems investigate/resolve wide variety issues requests include gathering additional information, setting expectations working support organizations fulfill request. May handle escalated issues successfully navigating organization resolve customer requests. Routes, maintains tracks outstanding servicing requests provides thorough follow up. Education Bachelor Arts Corporate Fitness 2005 Minot State － City State Minor Business Management Associates Business Admin 1999 Frank Phillips College － City State Business Admin Skills banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales