BRANCH BANKING COORDINATOR Summary Manager 12 years background customer service, finance, leadership branch management. Vast knowledge finance, regulatory requirements general bank operations. Enthusiastic energetic leading staff exceed sales goals, delivering excellent customer service. A dedicated team player experienced overseeing operations individual multi-unit facilities, developing successful programs improve profitability. Diligent driven individual achieved success variety roles increasing levels responsibility. An effective communicator team-builder strong analytical, management organizational skills. Education BBA Banking 2015 Strayer University City State High School Diploma College Preparatory 1999 Holly Hill Roberts High School City State Experience Company Name City State Branch Banking Coordinator 04/2013 Current Supervise participate daily operational functions branch's Teller area Ensure timely efficient completion client transactions Proactively manage daily sales/quality referral process Assist HR recruiting, interviewing, selecting oncoming associates Research Out Balance Transactions/Daily Reports/Completed corrections timely manner, daily Vault Operations/Cash Master Assist Risk Management practices responsible staffing scheduling branch Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures followed outlined Branch Operational Manual (BOM). Company Name City State Guest Service Agent 04/2012 06/2015 Greets, registers, assigns rooms guests, maintaining confidential information relates guest records. Promptly effectively deals guest requests complaints. Answers routes calls appropriate; takes guest messages accuracy. Responsible cash drawer contents, transactions shift, night drops necessary. Maintains accurate records including cash flows, registration cards, reservation cards, property walks. Answers inquiries pertaining hotel services, registration guests, travel directions. Preferred experience OnQ Software. Company Name City State Service Manager II 07/2007 02/2012 Ensure policies, procedures security guidelines followed Educate customers products, services alternative solutions. Maintained compliance vault, deposit logs, risk mitigation Conducted spot coaching ensure tellers convey quality customer service. Exhibited effective leadership skills motivating teams meet company goals. Assisted Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations Employees Performed initial Audits/Reports randomly monthly basis. Company Name City State Manager/Auditor 02/2004 06/2007 Processed guest payments room charges, food beverage charges phone charges. Greeted registered guests issued room keys. Delivered requested items guests' rooms. Processed credit card transactions checkout process. Supervised front desk staff. Monitored appearance performance front desk staff. Fostered strong working relationships hotel departments. Performed bookkeeping activities, balancing accounts conducting nightly audits. Recorded guest comments complaints, referring customers managers necessary. Directed personnel, training labor relations activities. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Skills Accounting, accounts payable, Accounts Payable Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing