PATIENT EXPERIENCE MANAGER Summary Results-oriented Manager thrives fast-paced competitive environments. Brings strong presentation, analytical problem solving skills. I systematically savvy management/ sales/ customer service Individual multiple leadership experiences. I qualified career opportunities background creative abilities value. I looking position utilize skills strategic planning, team development, performance management relationship building. Highlights Project training Manager /EVS/Food Microsoft Outlook, Six sigma Lean training Excel Effective problem solver Word Accomplishments Streamlined improved Food Service tactics, reduced company labor costs 60%.Improved customer. Satisfaction ratings 100% implementing new user-friendly interface. Experience Patient Service Manager/ Retail Manager 01/2015 Current Company Name City State Manage staff assigned patient meal service area Drives patient satisfaction maintains client relationships rounding. Ensures compliance food safety, sanitation, overall workplace safety standards met. Supervises, staffs, trains, conducts applicable rounding manages performance food service supervisors, diet office, kitchen, tray line patient meal delivery staff, including applicable rounding. Coordinates activities related menu distribution menu-related issues, facilitate operations related production, distribution service food ensure optimal nutrition care patients/residents. Manages controls resources materials ensure quality, adequacy supply cost control within budgetary guidelines. P&L accountability Ability communicate various levels include management, client, customer associate levels Financial, budgetary, accounting computational skills. FEMA Inspector Contractor 11/2014 Current Company Name City State Performs inspections assesses damage residences. Documents damages sustained based extensive knowledge construction techniques. Assesses damage dwellings overall habitability homes addresses appropriate field using ACE Field Software. Provides support administration Inspection Services contracts, assisting development emergency response plans assisting quality control monitoring. Assists determining number inspections needed disaster field sites provides guidance field inspectors. Typical guidance provided assisting inspectors disaster specific information technical assistance ACE Field Software. Assists supervisor analyzing evaluating Inspection Services procedures order recommend improvements inspection methods techniques. Procedures typically evaluated physical observation field experiences. Reviews, analyzes verifies occupancy documentation provided applicants mortgage payment books, deeds various insurance documents. Provides disaster assistance program information applicants. OPERATIONS SUPERVISOR 07/2014 01/2015 Company Name City State Manage unload department resources ensure maximum output, accuracy, efficiency times. Responsible ensure employees adhere safety policies procedures times, operating full compliance department, station, corporate, OSHA requirements. Aid Full-time Supervisors day day maintenance coordination. Establish maintain aggressive cross-training program within department promote development, enhance flexibility, ensure backup coverage vital functions processes Function effective liaison advocate levels ensure employee, department, corporate needs addressed timely productive manner Manage Payroll, Reviews, Corrective actions. Specialty Service Agent 10/2013 07/2014 Company Name City State Coordinate appropriate departments Product Development, Hotel Air Operations well external sources hotel corporate local reservations inquire requested room types Verify pricing obtain confirmation accommodate Travel Agent direct client requests. Communicate Revenue Management, Contracting Operations Price Match verification needed. Receive log incoming booking requests beyond availability accessible Reservations staff, Travel Agents direct clients. Process Price Match requests accordance established guidelines. Owner/ Stylist 01/2009 10/2013 Company Name City State Shampooed, conditioned rinsed guests' hair using salon-exclusive products. Advised customers proper treatment dry damaged hair. Cut, colored styled clients' hair precision expertise. Updated customer information records track services provided. Counted documented opening closing cash amounts daily. Hired trained members staff. Book keeping, Accounting. Admission Advisor /Call Center Team leader 06/2006 07/2008 Company Name City State Assist, guide, motivate cohort online call center face face college students realize personal, professional, educational goals. Determines student applicant's admissibility university online college. Responsible national volume over, $200M annual sales. Maintain communication via telephone call Center, face face correspondence, and/or electronic mail prospective students stages recruitment admissions process. Successfully/consistently achieve enrollment/ start goals. Successfully held Team Leader position within call center 32 reps. Meet exceeded goal every cycle motivated coached reps making monthly weekly goals. Call Center Team Leader 08/2003 12/2006 Company Name City State Directed coordinated activities employees engaged installation call center team. Hired, trained supervised team 15 employees. Monitored, coached motivated team reps. Customer Service Rep 03/2002 07/2003 Company Name City State Call Center Supervisor 01/2000 03/2002 Company Name City State Hollywood video Store Manager 01/1998 01/2000 Education B.S BUSINESS MANAGEMENT Kaplan University BUSINESS MANAGEMENT BUSINESS MANAGEMENT Skills accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation