HEALTH CARE ADMINISTRATOR Interests As hobby, creating memorable events military functions, wedding party planning. Developed training program 2 3 session cake decorating classes adults children. Love camp, Kayak travel. Experience Health Care Administrator April 2015 May 2017 Company Name － City State Executive Director April 2013 April 2015 Company Name － City State Community Relations Director March 2012 April 2013 Company Name － City State Meets exceeds occupancy revenue goals result development implementation effective sales marketing campaign well proper utilization customer oriented internal systems. Community increased occupancy full capacity resulting community exceeding projected year year revenue growth. Have developed maintained relationships making sales calls outside community medical, insurance, legal financial professionals, hospital discharge planners social workers, skilled nursing facilities, home health, hospice clery. Advised educated current availability programs successful partnership. Developed creative marketing strategies differentiate community competition limited budget including creative outreach programs events. Have provided regional Marketing support increase sales/move-ins sister communitite stretch assignements requested Regional Director. Served six member South-East Regional Events Committee developing innovative monthly marketing strategies utilized system wide. Licensed Insurance Agent January 2006 January 2013 Company Name － City State 2-20 2-15 Licensure). Patient Relations Coordinator January 2001 January 2006 Company Name － City State Present sell Property Casualty Life Health Insurance diverse customer base. Consistently meet exceed personal agency weekly sales goal. Provide exceptional customer service experience generate long term, loyal customers, thereby creating continual referral base. Present various related Medicare products Senior Citizens families, probing, determine needs client introduce features benefits suitable specific needs. Develop foster relationship teamwork client win-win outcome. Market products outside office environment, use creativity allowing opportunities may missed others. Fashion promote special events targeting specific markets including senior citizens middle income families. Develop grow business establishing synergistic relationships like-minded professionals. Advanced Sales Director January 1994 January 2000 Company Name － City State Independently coordinate customer service training program Health First, Inc.; developed system schedule train associates extensive multi-disciplinary seven week training course; developed special events including customer service awards department meetings. Developed on-going follow-up training events. Worked Directors Manager balance quality training time minimal employee downtime. Trained 2400 associates four year period.) Work closely Health First Administration communicate customer satisfaction goals employees. Served consultant liaison departments encouraging interdepartmental cooperation. Developed implemented process, training activities improve patient flow facilities. Worked external consultants provide information expertise. Internal consultant variety subjects relate patient experience including limited to: Process Improvements, Patient Amenities, Marketing Material, Proper WorkAttire, Associate Recognition, Signage. Departmental support throughout facilities including: Emergent Room support, Out-Patient Surgery, Hurricane Response Teams others needed. Respond address customer complaints assist patients, families staff ultimately ensure positive patient experience. Provided Customer Service Training programs Health First Directors Managers outside hospital (Home Health, Hospice, Business Office, Health First Health Plans) consultant I left organization. Show franchise Company Name － City State Started business one first independent consultants Tennessee. Developed process/program without ever attending show one modeled me. Developed passionate demonstration present products entertaining, informative, interactive forum showcase product needs-based also appeal others business fun, fulfilling could easily duplicated. Developed downline team 42 consultants across multiple states pre-internet time. Developed training programs new letters diverse team monthly training meetings person well via phone conference state. Consultants motivated different personal goals (paycheck, obtaining products, desire develop business, etc.) therefore adjusted training based different needs personality types. Provided encouragement support new business. Provided inspiration develop different sales strategies new market. Developed advertising campaigns flyer/mailings. Introduced The Pampered Chef. Education Training Bachelor Science Risk Benefits Management 1985 The University Alabama Skills advertising, agency, balance, benefits, budget, consultant, creativity, address customer complaints, client, customer satisfaction, customer service experience, customer service, Customer Service Training, special events, Fashion, features, financial, Home Health, Hospice, inspiration, Insurance, legal, letters, Director, marketing strategies, marketing, Market, Marketing Material, meetings, Office, win, nursing, patient flow, quality, sales, Surgery, teamwork, phone, training programs Additional Information Personal Catering Business: As hobby, creating memorable events military functions, wedding party planning. Developed training program 2 3 session cake decorating classes adults children. Love camp, Kayak travel.