PARK OPERATIONS HOSTESS Summary Highly experienced banking, customer service, data entry, publicity, editing, wide range computer skills Software (PC MAC environments): Computerized cash registers, invoice, scheduling, inventory software, Microsoft Windows® Microsoft Word, Excel, OneNote, PowerPoint Photoshop. A strong literary background coupled up-to-date technological knowledge. Highlights Software (PC MAC environments): Microsoft Windows® Microsoft Word, PowerPoint, Excel Publisher Time management Meticulous attention detail Excellent communication skills Strong problem solver Multi-line phone proficiency Filing data archiving Accomplishments Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Experience Company Name City State Park Operations Hostess 09/2014 Current Provide exceptional guest service greeting interacting guests, answering questions resolving guest issues Ensure safe efficient line speed crowd flow park rides stadiums Operate monitor ride systems following company safety policies procedures, including proper loading/unloading guests ride evacuations Perform record guest counts hourly communicate departments needed For special events, staff gates pathways direct guests attractions Assist park emergencies including inclement weather. Company Name City State Activities Associate 02/2014 10/2014 Presenting programs front groups participants varying ages Assisting implementation various group activities Handling reservations accepting cash credit card payments Recording inventory equipment ensuring equipment functional. Checking returning various equipment guests Assisted guests planning schedules resort recommended activities events based needs. Senior Publicist Sharyn McCrumb, New York Times Bestselling Author. Company Name City State Senior Publicist 06/2006 05/2014 Cash check deposits, process loan expenses open new accounts Created developed publicity strategies drive business goals Pitched secured print media, television, online radio interviews Developed press materials press releases kits, fact sheets related communication Built maintained relationships media personnel Oversaw tours media events Achievement: Hired publicist; promoted demonstrated management skill innovative ideas. Company Name City State Certified Senior Teller 07/2012 05/2013 Maintained appropriate cash limits, cashed checks, established deposits, issued cashier's checks, cash orders, traveller's checks, money advances, funds transfers. Cash check deposits, process loan expenses open new accounts. Perform cash management, customer service, balance cash drawer petty cash management. Achievement: Hired junior teller; promoted accurateness, pace, skills. Company Name City State Manager 04/2004 10/2010 Supervised trained employees, answered phones, accepted reservations took payments; charge general care cleanliness facility. Education Bachelor Arts English Literature 2010 Roanoke College City State United States GPA: Cum Laude Graduate Cum Laude Cum Laude English Literature Graduate Cum Laude 2006 North Cross School City State Certifications Certified Lifeguarding, CPR, AED, First Aid American Red Cross. Interests 2006 Regional Champion, English Speaking Union Shakespeare Monologue Sonnet competition. Languages Conversational knowledge Spanish language. Ability read write French Spanish. Professional Affiliations Sigma Tau Delta International English Honour Society Member Kappa Delta Pi Honour Society Member President (2010-2011) founding student member Roanoke College Peace Justice Association Member Ruritan Club (Catawba Chapter) January 2004-May 2010 Skills balance, cash management, cashier, CPR, credit, customer service, special events, First Aid, French, functional, funds, inventory, MAC, materials, Excel, money, PowerPoint, Publisher, Microsoft Word, personnel, policies, Presenting, press, press releases, print media, Publicist, publicity, radio, read, Recording, safety, Spanish, Spanish language, phones, television, Author Additional Information Honours Activities 2006 Regional Champion, English Speaking Union Shakespeare Monologue Sonnet competition.