CONSULTANT Career Overview Vidya Graduate Computer Science 9 years professional experience Customer Relationship Management roles Solution Architect, Functional Analyst, Process Implementation Consultant large customers Pharmaceutical Chemical, Consumer Industry Product, Public Sector Industry United States. Excellent Networking Communication skills, Client Relationship Management, Expectation Management People Management core strengths along Customer Relationship Management. Her understanding industry processes, ability connect different levels organizations equal ease, combined integrity passion, brings work place. Vidya started career Adapt One Technologies Business Consulting, working across different industry sectors. In September, 2010 moved Deloitte Consulting LLP CRM Consultant role US, provided wealth experience well exposure across entire business application Proposals, consulting project management disciplines. Qualifications Big Machines Configuration *Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript Java Script *VB, SQL, MS Excel, Word Power Point, Access. Work Experience Company Name September 2010 March 2015 Consultant City State Client-Healthcare Company specializes supplying health information technology solutions Led development Oracle CPQ Cloud solution prototype provide Sales Marketing Team high level understanding art-of-the-possible. Its quality appreciated helped us win next Implementation Phase assignment client Reviewed updated quality functional design documents Increased system transparency developing business process models wireframes aid business technology translation Performed Fit Gap analysis requirements Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project Public sector client located Canada Developed test strategy approach test various module within Siebel ICM solution Developed test scripts executed testing scenarios Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized managed testing effort 5 consultants ensured project delivered deadline Gathered data prepared daily status report Project Leadership Client-Leading global Information Technology Company based US Collaborated business users JAD sessions understand key business issues, critical processes, business objective expected program Documented user requirement pertaining Approval Document Output, developed process flows, design document system workflows highlight interactions boundary system Researched prepared Language Currency matrix document highlihghting languages supported BigMachine application, quality highly appreciated client Client- North America's leading provider Integrated Environmental solutions Played role Siebel SME training team, acting IT liaison client's Change Management team Technical team, providing expertise Siebel Order Cash solution Appreciated client ability communicate complex technical issues non-technical manner business users Independently led effort setting maintaining Siebel Environment scratch enable 500 Customer Reps perform hands practice Training Delivery. Worked closely various boundary system leads troubleshoot find resoultion technical issues ongoing basis Developed Conceptual, Functional Design Siebel Integration Design documents Client- A volunteer led humanitarian organization provides emergency assistance, disaster relief education inside United States. Implemented Siebel Marketing Siebel eEvents application part single DRMS platform enabling business fully realize benefits Donor Segmentation Lifetime Value, Recruitment optimization Donor Sponsor Loyalty Programs Gathered reporting business requirement conducting client meetings Prepared Functional Technical Design Document. Company Name October 2008 September 2010 Siebel Configurator Developer City State A Japanese pharmaceutical company office located Chicago area Worked requirement analysis, design, coding, unit testing, documentation, maintenance application support Siebel 7.8.3 SFA application Managed Global PC Refresh project ensuring Siebel works well Windows 7 Deployed customized Siebel application new operating system 1000 Reps Client: A Japanese pharmaceutical company office located New Jersey Developed configuring Siebel 7.8 ePharma applications. Worked gathering requirements, created prototypes, met various business users including business support, sales marketing teams capture business requirements Performed Unit testing, System testing Performance testing. Company Name November 2004 August 2007 Analyst City Responsible maintaining critical Client information pertaining 7 cost centers Work extensively Crystal Reports retrieve kind information required client. Suggest initiatives bring time/ hard dollar save. Analyze send MIS reports various teams department heads across JP Morgan. Professional Achievements/Trainings Received "Applause Award" 2011 2012 outstanding value client service Deloitte. Have worked multiple sales pursuits specifically contributing around technical feasibility estimation. Salesforce.com Administration Essentials Salesforce.com Force.com Developer. Education Training Welingkar Institute Management Development Research April 2005 Diploma Finance Management Accounting Finance India Finance Management Accounting Finance University Mumbai May 2004 IT IT India IT Skills approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB