TRADE FINANCE OFFICER Career Focus 9 yrs Banking Summary Skills Trade Finance Operations Customer Service Branch Banking Accomplishments Awarded Best Tele-caller 3 times row HSBC · Rated excellent performer yearly appraisal HSBC Professional Experience Company Name August 2007 January 2011 Trade Finance Officer City State Payments documents presented L/C. Booking paying Collection documents. Delivery Order Issuance documents L/C Collection. Advance Direct payment RBI regulations. Resolving client query regarding import payments, Letter Credit, Collection bills Bill presentation L/C collections Ensure transactions processed TAT · Bill Of Entry follow Company Name August 2005 July 2007 Fund Transfer Investigation Officer City State Working Officer Fund Transfer Investigations Abn Amro Bank -Netherland Investigate Fund Transfer related cases bring closure timely manner Specializing specific types cases handling queries related Bank clients Gaining knowledge Swift Messaging International Fund Transfer Actively working projects increasing efficiency ratio decreasing rejects avoiding re-opens Escalate cases get resolved within specific time Meet targets set Company Name October 2003 August 2005 Credit Card Collection Officer City State Responsible collecting overdue payments customers defaulting 60 days due date. Responsible quick resolution accounts get delinquency card base. Ensured quick sound resolution issues problems way effectively reflect business requirements. Mentoring new staff systems honing calling skills Worked Cacs Dialer system Hub. Company Name August 2001 September 2003 Customer-service executive City State Responsible understanding resolving problems raised customers provide better services. Responsible also cross selling additional cards loan increase card base Worked CCMS system Education UC San Diego (UCSD) Extension 2015 Certification Business Management City State United States Mumbai University 2000 Bachelors Commerce Accounting City State India Personal Information Date Birth: 28th January, 1980 Place Of Birth: KGF, India Sex: Female Marital Status: Married Hobbies: Travel, Hiking Languages English,Hindi,Tamil Skills Client Relations, Customer Satisfaction, Customer Service,Credit Collections,Marketing,Global Trade Services, Computer Proficient