BILLING ACCOUNTANT Summary Detail-oriented billing professional 11+ years experience applying exceptional customer service resolving complex billing issues. Highlights Self-starter Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training development Accomplishments Research Investigated analyzed client complaints identify resolve issues. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Reporting Maintained status reports provide management updated information client projects. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Experience 01/2011 01/2012 Billing Accountant Company Name － City State Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase transactions. Generated sales inventory reports Excel data variety sources, maintaining 100% accuracy rate. Ranked effective billing representative department 18 representatives. Prepared broad range customized invoices individuals commercial accounts. Expressed appreciation educate customers products services available. Managed quality communication, customer support product representation client. Worked strict deadlines. Promptly responded general inquiries members, staff, customers via mail, e-mail fax. Guaranteed positive customer experiences resolved customer complaints. 01/2009 01/2011 Billing Representative Company Name － City State Coordinate complete administrative functions facilitate maintain accurate billing customers. Perform task associated processing non-standard/standard billing request. Maintenance contract, consolidations revisions supporting documents. Process non-standard/standard billing request include hardware billing, web submittal, E-software shipments, process credit cards payment, direct shipment, proformas, consolidated billings billing due list. Perform non-revenue billings well credit adjustments, contracts billing requests required. Maintain files generated billing documents. Resolution incorrect information correctly bill customer. Assist manager administrative functions necessary. 01/2000 01/2007 Billing Specialist Company Name － City State Works number detailed revenue based reports ensures accuracy invoicing. Maintains current business records received responds customers inquires, well sales services. Research resolving billing discrepancies. Responsible handling monthly client billing invoicing. Interfaces phone customers, internal sales service employees resolving billing discrepancies. Interfaces credit representatives correct errors identified collection process. Occasional collection calls Process manual invoices. Establishes customer contracts billing systems. Support multiple contract types manage complex billing rate agreements. Organize invoices billing type maintain documentation facilitate audits. Assist manager(s) problem solving. Invoiced projects, periodic maintenance agreement, transactional data consistent contracts and/or purchase orders. 01/1999 01/2000 Billing Administrator Company Name － City State Consistently billed customers timely manner. Process manual invoice. Maintain high level internal external customer satisfaction achieving business objectives. Provide administrative support areas revenue generation accounts receivables. Work effectively credit, marketing procurement department, executive management, sales personnel ensure best possible account service. Validates purchase orders accuracy. Occasional collection calls. Education Bachelor degree Business Administration Belize America Business Administration Additional Information AWARDS *Recipient achievement award exceeding target. *Received special thanks recognition certificate participation team exceeds objectives. Skills Account management, accounts receivables, administrative functions, administrative support, billing, billings, billing systems, clarify, hardware, consolidations, contracts, credit, client, customer satisfaction, executive management, Filing, invoicing, marketing, Works, organizational skills, personnel, problem solving, Processes, procurement, Maintain files, maintain documentation, Research, sales, phone, type