TEAM MEMBER PRICER Career Overview RETAIL OPERATIONS MANAGEMENT Inventory Control Product Pricing DEDICATED EXPERIENCED BUSINESS PROFESSIONAL tradition performance excellence achieving surpassing corporate goals sales, operations, Merchandise customer service, safety standards. Replenishment · Foster cooperation build trusted relationships clients, staff, management. Staff Training · Train staff club procedures, company policies practices, computer usage. Team Leadership · Provide analysis resolution internal organizational issues problems. Cash Accountability · Computer literate...adept using proprietary systems appointments, A/R, program Payroll/Timekeeping registration, customer accounts. Kronos payroll system. Accounts Receivable · Tactful calm dealing sensitive situations resolving patron issues. Financial Reporting · Solid work ethic; meticulous organization; pride work; positive can-do attitude. OSHA Compliance Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Top sales performer Visual merchandising proficiency Work Experience 07/2012 Current Team Member Pricer Company Name － City State Set store prior grand opening. Selected products sold. Priced accordingly. Placed product sales floor. Worked team member performing cashier duties, product assistance cleaning. Cross-trained provided back-up customer service representatives needed. Expressed appreciation invited customers return store. Organized store returning merchandise proper place. 01/1990 01/2012 Club Manager/Assistant Manager · Sales Manager/Assistant Manager · Operations Manager Company Name Managed operational areas busy fitness club 6 direct reports, total staff 30, 400-800 daily patrons. Operational areas included Customer Service, Programs, Personal Training, Retail Sales, Kids' Club, Maintenance, Financial Management (Payroll, Accounts Receivable, Sales Reporting, Budget Management). Company Name Responded quickly customer inquiries issues maintain high level member satisfaction/retention. Influenced prospects, sold memberships accounted cash/credit card receipts. Conducted facility tours new member orientations; developed new member fitness goals. Scheduled appointments registered patrons classes, personal training, fitness sessions. Drove revenue growth referrals building positive enduring relationships members. Processed contracts, payments, membership corrections. Programs Oversaw entire program schedule, ensuring instructors' commitment participant registration. Monitored program enrollment ensure profitability. Personal Training Monitored new memberships ensure participation new member session personal trainer. Identified communicated customers' needs personal trainers. Accountable $20,000 monthly budget. Sold individual personal training sessions customers. Retail Sales Accountable $30,000 annual budget nutritional items ancillary merchandise. Maintained proper levels inventory meet customer demands. Opened, closed, balanced POS system daily basis. Scheduled nursery personnel, monitored attendance, evaluated performance. Enforced company policies minimize risk potential. Maintenance Communicated equipment malfunctions maintenance staff sustain high level equipment reliability. Scheduled monitored nightly facility cleaning. Responded immediately emergency situations prepared submitted timely accident reports. Staff Management Hired, trained, motivated, evaluated, disciplined staff achieve corporate performance standards. Coached mentored employees contribute club's success. Conducted ongoing staff training. Operations Management Organized department schedules ensure adequate coverage efficient operations. Consistently achieved percentage budget bonus pay meeting surpassing corporate goals. Previous Experience includes various management roles Chicago Health Club. Educational Background Business Administration curriculum Bally Total Fitness--monthly training/meetings increase skill level management, sales, marketing, accounting. Moraine Valley Community College － City State Skills accounting, Accounts Receivable, Budget Management, budget, Business Administration, contracts, credit, Customer Service, staff training, Financial Management, inventory, marketing, meetings, Operations Management, Payroll, personnel, policies, POS, Retail Sales, sales, Sales Reporting, Staff Management, trainer