ADMINISTRATOR OF INFORMATION TECHNOLOGY Summary Advanced Desktop Support Lead/Manager 14 plus years experience Information Technology field providing Tier II III technical support. I demonstrated highly advanced troubleshooting techniques resolving end-user issues swift efficiency going beyond SLA. 15 plus years experience working United Senate end-users across multiple technological platforms. Experience Company Name Administrator Information Technology City January 17th 2007- Present). Research, implement support new technologies support developing public policy implement support 175-person infrastructure upgrades Train technical general staff support processes troubleshooting techniques Establishes system specifications conferring users; analyzing workflow, access, information, security requirements; designing system infrastructure. Establishes system planning executing selection, installation, configuration, testing PC server hardware, software, LAN WAN networks, operating system management systems; defining system operational policies procedures. Maintains system performance performing system monitoring analysis, performance tuning; troubleshooting system hardware, software, networks operating system management systems; designing running system load/stress testing; escalating application problems vendor. Secures system developing system access, monitoring, control, evaluation; establishing testing disaster recovery policies procedures; completing back-ups; maintaining documentation. Prepares users designing conducting training programs; providing references support. Upgrades system conferring vendors services; developing, testing, evaluating, installing enhancements new software. Meets financial requirements submitting information budgets; monitoring expenses entire Leadership conference. Protects organization's value keeping information confidential. Company Name United States Senate Network Support Engineer City August 17th 20004 -2006). Integrated, selected developed procedures support 3rd party. Provided support software, printing, network access issues entire Senate community. Provided senior level support internal Help Desk operations. Worked integrating 3rd party software. Responsible installation, configuration support Capitol Correspond sql database. Trouble shooting HP printer issues. Worked connecting configuring PC's, NT servers network. Assure H/W software working smoothly within environment. Provide desktop support cross-platform environment Support ongoing development maintenance local area network Support effective security systems. Back-up systems updates. Perform special projects needed. Identify, research, recommend solutions technical issues needed. Company Name United States Senate Software Specialist City August 15th 2000 -2004). Provides client site level 2 support capitol Correspond database management software running MS SQL database. Responsible installation, configuration support Capitol Correspond SQL database. Provided client training use Capitol Correspond Database. Trouble shooting MS SQL, troubleshooting printer issues. Provided client training use Capitol Correspond Database. Worked connecting configuring PCs, NT servers network. Provide desktop support cross-platform environment Support ongoing development maintenance local area network Support effective security systems. Back-up systems updates. Perform special projects needed. Identify, research, recommend solutions technical issues needed. Education AMERICAN MILITARY UNIVERSITY 2014 Master Arts National Security Studies Cyber Security National Security Studies Cyber Security AIR FORCE AIR COMMAND AND STAFF COLLEGE 2013 State Graduate Certificate: Aerospace, Cyberspace Joint Professional Education. MARYMOUNT UNIVERSITY 2007 Master Science Computer Information Systems Management City State Science Computer Information Systems Management MARYMOUNT UNIVERSITY 1999 Bachelor Science Computer Information Systems City State Computer Information Systems MCAFEE CYBER INSTITUTE Certified Cyber Intelligence Professional (CCIP). 2016 Professional Affiliations Member Delta Epsilon Sigma Honor Society Member Intelligence National Security Alliance. Member Senate Information Security IT group. Member Council Emerging National Security Affairs. Member Partnership Secure America. Publications Congressional Scholar Certificate: Security Policy. CompTIA A+, Network+ Security+ (2016) Languages Arabic (fluent) Skills Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow