Qualifications Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use Service Management software tools; Ability learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit remediation; IT asset tracking inventory audit; system security administration; support fortune 500 business users level 1, 2, 3 incidents; member high priority technology project teams; install, move, add, change PC's, Network, Voice communications; Coordination critical 3rd party service providers ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability develop detailed technical instructions processes; Ability organize periods competing priorities; Communicate well levels management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, 2013 Proficient Microsoft Word, Excel, Access, Project, Visio; Proficient use Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF Casper Suite, Remedy, Service Center, Service Now Work Experience IT Consultant 07/2013 － Current Company Name City State Provide customers strategic guidance regard IT technology defining software, hardware network requirements, developing agreed solutions implementing new systems; assist customers change-management activities, designing, testing, installing monitoring new systems Independent objective advice use IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop Desktop rebuilds hdd recovery; virus malware removal; system clean up; WIFI maintenance (installation removal WIFI access points); Website design. End User Computing Architect 12/2009 － 07/2013 Company Name City State Symantec Endpoint Protection Administrator; BigFix IT Asset Software; Inventory System Administrator; JAMF Administrator using Casper Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop Desktop standard design implementation; IT Asset Inventory auditing reporting; Windows XP Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability experience managing vendor relationships; Build manage capital budget yearly hardware refresh, 2 4 million; HP/Dell/Lenovo Systems; Research recommend infrastructure platform tools technologies; Ensuring architectural products meet future customer needs; 3rd level support XP/Windows 7 IOS devices (help desk field services group 3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting platform levels laptop/desktop, printer, server, vmu, virtual, vmware/citrix. Information Technology Field Services Specialist 06/2006 － 12/2009 Migrated 900+ end user computers networks new Richmond, VA headquarters; Duties included preparation equipment, telephony diagnostic, testing network devices including server, tape libraries, switches; Perform weekly on-call rotation, 24/7 hour response urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems end users older systems replaced, PC life cycle management refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, public folders, using Lotus Notes 6.5 Microsoft Outlook; Assist user support installation software proprietary standard hardware configurations; Assist network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, new equipment orders; Support enterprise mobile devices corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation IMAC projects; Service Level Agreement Incident Report development. Computer Lab Educator 06/2005 － 06/2006 Company Name City State Resolve computer lab user incidents; Troubleshoot networking PC incidents classrooms lab; Timely, accurate escalation critical technology incidents; PC component troubleshooting replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students lab assignments. Education Training AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE Management Information Systems Information Systems Technology City State Management Information Systems Information Systems Technology High School Diploma CENTRAL HIGH SCHOOL City State Personal Information https://www.linkedin.com/pub/ Skills A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks Additional Information https://www.linkedin.com/pub/ /8/50/41b