SALES SUPERVISOR SALES EFFECTIVENESS Summary Experienced sales supervisor recognized training facilitator 25 years sales experience Utility Industry. Proven track record implementing successful sales programs exceed Team Company goals. ​ ​ Highlights Microsoft Dynamics CRM subject matter expert Chosen represent Sales CRM Product Owner 2018 product upgrade Certified facilitator 7 Habits Highly Effective People LEED certified (one three time PNG) Commercial Sales Person Year 2008 (Piedmont Natural Gas) Excellent communication skills Self-Motivated highly driven succeed GSA committee member facilitator final product implementation Established track record exceptional sales results Experienced Project Management utilizing sales systems Agile Trained Experience Sales Supervisor Sales Effectiveness 11/2015 Current Company Name City State Led virtual team 6 full time Sales Support Coordinators. Managed Partner financing legacy PNG. Integrating (in process) Duke Gas Sales Piedmont Natural gas Sales Implemented procedure aid Project Management Implemented additional responsibilities team monitoring evaluating productivity levels bandwidth Developed 'Welcome Package' send Residential builders Maintained, updated developed policies procedures Sales team Converted forms, letters agreements electronic versions Developed Sales training materials sales reps, supervisors managers As CRM expert, I work closely newly created IT group ensure health product Currently working Integration project Product Owner CRM ​ Sales Supervisor 11/2012 11/2015 Company Name City State Supervised monitored daily activities ten outside Sales Representatives ensure sales company strategic goals met compliance company policy. Mentored, coached, trained motivated team ongoing development Led team successful meeting exceeding team goals Sought ways improve work processes increase skill levels knowledge team. Self taught advanced ways utilize CRM quickly became subject matter expert. Helped build develop training manual new sales representatives SouthWest Region, reviewed enterprise wide potential use. Gave presentations builders, construction managers superintendents review on-line service installation request process, meter placement guidelines solicit ways improve communications. Commercial Sales Representative 04/2006 11/2012 Company Name City State Executed strategies ensure natural gas growth new existing commercial customers Charlotte market. Networked business leaders, architects, engineers, contractors owners promote company's products services. Recognized ability develop maintain quality customer business relationships. Consistently met exceeded set territory goals. Became LEED certified 2009; one three employees time certification. Was named Commercial Sales Person Year 2008. Residential Energy Specialist 03/2006 04/2006 Company Name City State Systematically strategically worked assigned territory ensure use natural gas residential homes developments Quickly promoted Commercial market within Company. Industrial Power Representative 07/1986 03/1993 Company Name City State Responsible one half Mecklenburg County Industrial customers promote products services Company. Identified new opportunities off-peak shaving, Standby Generation, Interruptible Power time-of-day rates. Consistently met exceed assigned goals. First female, non-engineer hold position Commercial Power Representative 08/1984 07/1986 Company Name City State One three reps covering Mecklenburg County's small large commercial customers promoting energy management peak shaving opportunities. Developed training material trained employees newly formed group Call Center handle commercial customers exclusively. Residential Rep 01/1983 01/1984 Company Name City State Promoted energy management Charlotte area Selected attend prestigious Commercial 6 week training course Active member Charlotte Home Builders Association Regional Training Coordinator Residential Representative 06/1980 03/1983 Company Name City State Regional Training Coordinator 06/1980 01/1983 Company Name City State Facilitated three day workshops new hires Identified, developing facilitated training Sales Business Area Representatives Education Training Bachelor Arts Psychology East Carolina University City State USA Psychology Computer Skills S2K (CIS billing), Accounts Payable (CAPS), Microsoft Dynamics CRM, GSA Lite, Microsoft Office Suite, Acrobat Pro, Sales Solution Selling Activities Honors Charlotte Homes Builders Association, past Board Member Commercial Sales Person Year 2008 (Piedmont Natural Gas) LEED certified 2009