CUSTOMER SERVICE ADVOCATE Summary Highly-motivated, coaching, analytical health insurance leader. Experience Customer Service Advocate Mar 2016 Company Name － City State Patient Cetner Medical Home Dedicate Representative Working 0-2 FCR Case Report Coaching new seasoned reps casework taking calls. Coach assist new customer service representatives Helps train inform departments regarding PCMH Missionary Pastor/Church Planter Jun 2016 Company Name － City State Assist Living River Chapel Church Revitalization Develop teach discipleship curriculum weekly basis Preach 45 minute lecture interactive lessons weekly basis Started non-for-profit organization called The Sparrows Provides teaching manhood, womanhood, marriage, parenting Roasts sells coffee non-for-profit organizations Retreat center Customer Service Specialist Contractor Sep 2014 Mar 2016 Company Name － City State Creates maintains databases tracking trending first contact resolution. Analyzes evaluates customer service representative phone calls. Contributes ideas plans providing exceptional customer service Models exceptional customer service skills appropriate diagnostic sales techniques. Contributes ideas offered constructive feedback weekly sales training meetings. Evaluates accuracy quality data entered agency management system. Follows customers unresolved issues. Outreach Pastor Aug 2014 Mar 2016 Company Name － City State Leads team paid staff volunteers maintain improve church outreach focus. Frequently speaks front groups 20 300 people. Establishes strategic relationships local advertising outlets ensures continuous awareness church community. Functions owner champion external marketing activities maximizing attendance special outreach focused events, activity requiring external marketing support. Works church staff create new events venues inviting new people eventually become regular attendees church services. Leads Guest Services ministry part church's weekend services. Facilitates Starting Point class first step attendee's connection involvement church. Quality Assurance Analyst Aug 2013 Aug 2014 Company Name － City State Pinpointed corrected claims processing errors Evaluated accuracy quality data entered agency management system. Followed customers unresolved issues. Reported policy changes company conditions affecting customer satisfaction. Conducted annual reviews existing policies update information. Analyzed evaluated customer service representative phone calls. Developed system first call resolution. Coached trained entry level senior employees policy changes affecting customer satisfaction. Customer Service Representative Aug 2011 Aug 2013 Company Name － City State Answered average 100 calls per day addressing customer inquiries, solving problems providing new product information. Described product customers accurately explained details care merchandise. Provided elevated customer experience generate loyal clientèle. Answered product questions up-to-date knowledge sales company promotions. Investigated resolved customer inquiries complaints timely empathetic manner. Asked open-ended questions assess customer needs. Shift Supervisor/Manager Jun 2008 Aug 2011 Company Name － City State Ensured daily business sales goals exceeded and/or completed Ran daily sales total reports. Ensured superior customer satisfaction Interviewed potential employees. Engendered customer loyalty remembering personal preferences allergy information. Set achieved goals professional development Trained, coached mentored staff ensure smooth adoption new program. Implemented innovative programs increase employee loyalty reduce turnover. Teacher Coach Aug 2007 Jun 2008 Company Name － City State Acted positive role model team participants community. Taught range sport-specific skills clear, safe manner. Built strong rapport athletes assistants before, coaching seasons. Developed game plans adjusted according various game situations. Successfully improved student participation classroom integration creative role-playing exercises. Introduced special outreach programs department chair effort increase institution's interest community service. Organized grade records increase reference speed. Education Bachelor Arts Historical Theology May 2007 Moody Bible Institute － City State Historical Theology Master Divinity The Southern Baptist Theological Seminary － City State USA Current Student Skills quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales training, spreadsheet, strategic, Team Player, phon