BUSINESS DEVELOPMENT MANAGER Summary Hard working energetic management professional focused customer satisfaction throughout stages sales life cycle. Highlights Excellent communication skills Energetic Resolution-oriented Compelling leadership skills Exceptional multi-tasker Effective Retail Sales Manager Experience Business Development Manager September 2012 March 2015 Company Name Resolve customer complaints regarding sales service. Determine price schedules discount rates. Review operational records reports project sales determine profitability. Monitor customer preferences determine focus sales efforts. Confer consult department heads plan advertising services secure information equipment customer specifications. Direct coordinate activities involving sales manufactured products, services, commodities, real estate subjects sale. Confer potential customers regarding equipment needs advise customers types equipment purchase. Advise dealers distributors policies operating procedures ensure functional effectiveness business. Represent company trade association meetings promote products.Maintained friendly professional customer interactions.Shared product knowledge customers making personal recommendations. Administrative Assistant April 2008 June 2012 Company Name － City State Direct coordinate supportive services department business, agency, organization. Prepare review operational reports schedules ensure accuracy efficiency. Acquire, distribute store supplies. Analyze internal processes recommend implement procedural policy changes improve operations, supply changes disposal records. Hire terminate clerical administrative personnel. Conduct classes teach procedures staff. Direct coordinate supportive services department business, agency, organization. Operate computers programmed accounting software record, store, analyze information. Check figures, postings, documents correct entry, mathematical accuracy, proper codes. Classify, record, summarize numerical financial data compile keep financial records, using journals ledgers computers. Debit, credit, total accounts computer spreadsheets databases, using specialized accounting software. Operate 10-key calculators, typewriters, copy machines perform calculations produce documents. Receive, record, bank cash, checks, vouchers. Comply federal, state, company policies, procedures, regulations. Compile statistical, financial, accounting auditing reports tables pertaining matters cash receipts, expenditures, accounts payable receivable, profits losses. Code documents according company procedures. Reconcile note report discrepancies found records. Access computerized financial information answer general questions well related specific accounts. Match order forms invoices, record necessary information. Perform general office duties filing, answering telephones, handling routine correspondence. Perform personal bookkeeping services. Calculate, prepare, issue bills, invoices, account statements, financial statements according established procedures. Calculate prepare checks utilities, taxes, payments. Prepare process payroll information. Compare computer printouts manually maintained journals determine match. Reconcile records bank transactions. Transfer details separate journals general ledgers data processing sheets. Complete submit tax forms returns, workers' compensation forms, pension contribution forms, government documents. Prepare purchase orders expense reports. Perform financial calculations amounts due, interest charges, balances, discounts, equity, principal. Calculate costs materials, overhead expenses, based estimates, quotations price lists. Maintain inventory records. Office Coordinator April 1998 April 2008 Company Name － City State Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Check ensure appropriate changes made resolve customers' problems. Determine charges services requested, collect deposits payments, arrange billing. Refer unresolved customer grievances designated departments investigation. Resolve customers' service billing complaints performing activities exchanging merchandise, refunding money, adjusting bills. Compare disputed merchandise original requisitions information invoices prepare invoices returned goods. Prepare invoices, reports, memos, letters, financial statements documents, using word processing, spreadsheet, database, presentation software. Answer phone calls direct calls appropriate parties take messages. Greet visitors determine whether given access specific individuals. Perform general office duties, ordering supplies, maintaining records management database systems, performing basic bookkeeping work. File retrieve corporate documents, records, reports. Open, sort, distribute incoming correspondence, including faxes email. Make travel arrangements executives. Prepare responses correspondence containing routine inquiries. Prepare agendas make arrangements, coordinating catering luncheons, committee, board, meetings. Coordinate direct office services, records, departmental finances, budget preparation, personnel issues, housekeeping, aid executives. Provide clerical support departments. Manage maintain executives' schedules. Process payroll information. Set oversee administrative policies procedures offices organizations. Supervise train clerical staff arrange employee training scheduling training organizing training material. Interpret administrative operating policies procedures employees. April 1992 April 1998 Education Retail Management Purdue University － City State USA High School Diploma College Preparation May 1986 Bluffton High School － City State USA Graduated top 10% National Honor Society Skills 10-key, accounting, accounting software, accounts payable, administrative, billing, bookkeeping, calculators, charts, clerical, commodities, email, fax, filing, financial statements, general office duties, government, insurance, inventory, letters, materials, meetings, Merchandising, messaging, mail, office equipment, organizing, payroll, personnel, copy machines, coding, recording, Retail Management, sales, scheduling, speeches, spreadsheets, multi-line telephone, employee training, travel arrangements, typewriter, voice mail, word processing,