GENERAL LIABILITY CLAIM REPRESENTATIVE Summary Claims Representative highly motivated, success driven several years experience insurance industry. Skills Claims file management processes Litigation resolution Strong interpersonal communication skills Self-directed Team player Critical thinker Experience 01/2008 02/2013 General Liability Claim Representative Company Name － City State Recognized continued outstanding customer service nominated In-Synch Award Successfully determine coverage communicate insured based application policy information, facts allegations case. Aggressively investigate, evaluate, reserve, negotiate assigned claims accordance Best Practices. Organize workflow maintain efficiency productivity. Recognized successfully indentifying resources activities required properly investigate claims involving Subrogation, Risk Control, fraud. Effectively manage litigated claims. Maintain accounts business partners ensure sustain quality results. 07/2005 01/2008 Auto Claims Unit Manager Company Name － City State Monitor performance team eight automobile claim representatives, using tools techniques available, implement plans improve performance timely effectively. Communicate expectations hold unit meetings. Organize workflow maintain efficiency productivity. Coach develop technically professionally order improve business results, maintain positive morale office. Proactively understand, plan communicate objectives philosophy company, unit goals, expectations changes workflows. Ability analyze team results independently, create, implement appropriate action plans order achieve needed results. 01/2004 07/2005 Automobile Liability Claims Representative Company Name － City State Determine coverage. Supervise investigation automobile accidents telephone site determine liability. Direct auto claims representatives pay property damage claims liability determined adverse. Managed uninsured/underinsured motorist property/injury claims. Manage reported claims special investigations completed reports outcome investigations. Awarded home work privileges due superior time management skills. Supervise litigated claims support company legal counsel. 07/2000 01/2004 Senior General Liability Claims Representative Company Name － City State Directly responsible investigating general liability claims, slip falls, municipality claims involving wrongful death allegations. Required work closely clients complete investigation claims, determine liability, evaluate settlements. Required understand services offered assist outside sales presentations. In conjunction Risk Management General Counsel supervised litigated claims. Managed multimillion dollar settlements conjunction Risk Management partners Defense Counsel. Education Training B.S Journalism Southern Illinois University － City State Journalism Skills Coverage analysis, Customer service, presentations, litigation management, claim investigations time management.