CUSTOMER SERVICE REP Professional Summary I currently seeking full-time position, environment greater challenge me. I'm also aiming learning new skills using skills, help better real world allow opportunities advancement. I accomplished motivated individual solid background AutoCAD design, layout, design products. But I also experience Customer Service Representative Administration 8 years experience telephone in-person customer services, including sales, tech support, customer care, active listening problem solving fast-paced, team-based, deadline-driven environment. Detail driven outstanding communication skills proven success interfacing customers team members. Call Center Representative versed customer support high Call volume environments. Superior computer skills telephone etiquette. Skills AutoCAD AutoCAD Civil 3D Civil Engineering Basics Adobe Illustrator 3Ds Max Design AutoCAD Inventor Pro Revit Architectural knowledge Ability Work Under Pressure Teamwork Decision-making strength Deadline-oriented Customer service Critical thinking MS Windows proficient Creative problem solver Quick learner Strategic sales knowledge Multi-line phone talent Self-motivated Strong verbal communication Risk management processes analysis Work History Customer Service Rep 08/2016 02/2018 Company Name – City State Supported management assuring floor agents completed tasks correctly Described product pricing customers accurately explained details care merchandise. Answered product questions up-to-date knowledge sales company promotions. Scored top 10% employees successful resolution issues Ensured superior customer experience addressing customer concerns complaints, demonstrating empathy resolving problems spot, professionally. Maintained cleanliness presentation stock room production floor. Directed calls appropriate individuals departments. Achieved sales goals service performance requirements new customer existing sales. Asked open-ended questions assess customer needs. Learned, referenced applied product knowledge information. Contacted customer follow purchases, suggest new merchandise inform promotions upcoming events. Set explained new membership contracts. Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls giving agents daily call center environment. Defused volatile customer situations calmly courteously. Developed process controls metrics daily management Call Center. Crew Member 02/2014 08/2016 Company Name – City State Create burritos, fun it. Greeted customers provided excellent customer service. Providing friendly, quality customer service Chipotle customer. Excellent time management skills ability work high pressure situations. Worked line, cash, fax area. Completing hot food preparation assignment accurately, neatly, timely fashion. Cleaning equipment, preparing food throughout day needed, anticipating reacting customer volume. Following Chipotle sanitation standards including washing cookware utensils throughout day. Assembled food orders maintaining appropriate portion control. Followed food safety procedures according company policies health sanitation regulations. Reported shift time ready work. Billing, Office Assistant 09/2012 11/2012 Company Name – City State Checked patient data including insurance, demographic health history ensure information current. Maintain logs transactions occur day. Maintained accurate records patient care, condition, progress concerns. Scheduled accompanied clients medical appointments. Maintained clean, healthy safe environment. Performed clerical duties, word processing, data entry, answering phones filing. Correctly coded billed medical claims various hospital nursing facilities. Interacted necessary partners throughout establishment including physicians, nursing staff, technicians, medical assistants. Scheduled, rescheduled handled cancelled appointments patients using desktop calendar software. Greeted patient pleasantly provided desk sheet sign-in. Adhered strict HIPAA guidelines times according company policy. Maintained strict patient physician confidentiality. Answered phone second ring greeted callers enthusiastically multi -line phone system. Verified patients' eligibility claims status insurance agencies submitted electronic/paper claims documentation timely filing. Managed collections claims unpaid bills estates debtors. Responded correspondence, posted adjusted payments insurance companies. Identified resolved patient billing payment issues. Customer Services, Billing Server 01/2006 06/2010 Company Name – City State Consistently provided professional, friendly engaging service. Helping chef get ready service preparing food. Cleaning kitchen, including washing kitchen appliances, work surfaces, floors walls. Transports materials event area, following health safety qualifications food serving ware. Sets up, decorates, prepares serving dining areas according specific directions layout plans established catering manager. Prepares food attractive appetizing way according caterer's directions serves food appositive courteous demeanor. Breaks serving dining areas. Cleans sanitizes equipment, utensils, dining ware, linens, serving ware, work areas. Followed safety sanitation policies handling food beverage uphold proper health standards. Selected ordered décor event materials. Interviewed clients understand event scopes work, establish budgets determine timelines venue selection, guest list finalization, rehearsal, ceremonies, receptions. Worked closely couples meet wedding goals, maintain deadlines resolve complaints service issues. Education Computer Aided Drafting Design (CADD) Associate Degree Computer Drafting Design March 2015 ITT-TECHNICAL INSTITUTE Computer Drafting Design Pre-Medicine RANDOLPH-MACON COLLEGE Pre-Medicine Advance Diploma June 2010 LEE-DAVIS HIGH SCHOOL Additional Skills Adobe Illustrator 3, AutoCAD, Civil Engineering, cooking, Cleaning equipment, Revit