REVOLVING CREDIT SUPPORT SPECIALIST Professional Background Energetic, dedicated Support Specialist strong interpersonal skills 8+ years contact center customer service experience. Proven ability work effectively people various ages, cultural backgrounds, socio-economic statuses. Financial Customer Support background ability build new strengthen existing relationships. Great attitude, strong work ethics customer focused outlook. Well-developed verbal written communication skills. Skill Highlights Microsoft Office Suite Outlook Professional Experience Revolving Credit Support Specialist May 2013 Company Name － City State Identify inefficiencies make recommendations process improvements resulting 20% higher customer satisfaction ratings. Developed implemented communication strategies information programs Help associates identify strengths weaknesses implement plan action improve skills Updated departmental standard operating procedures database accurately reflect current practices Act Subject Matter Expert regarding bank products, policies procedures Developed effective relationships different lines business clear communication Assist customer sales representatives account inquiries follow maintenance requests Analyzed financial information, obtained clients, determine strategies meeting clients' financial objectives Successfully managed activities 45 team members multiple locations Coordinated underwriters, loan officers, operations teams manage resolve account concerns Led training programs designed implement new agent performance management standards credit center departments. Revolving Credit Specialist May 2012 May 2013 Company Name － City State Navigate maintain extensive research knowledge bank products Serviced multiple inbound customer inquiries different channels Report immediate manager learning gaps associates challenged Consistently exceed quality sales expectations Conducts side side coaching sessions associates Organize team huddles weekly meeting Collected customer feedback made process changes exceed customer satisfaction goals. Assisted development call center's operations, quality training processes. Built customer loyalty placing follow-up calls customers reported product issues. Developed effective relationships call center departments clear communication. Analyzed financial information, obtained clients, determine strategies meeting clients' financial objectives Served liaison customers, bank personnel various internal departments. Team Mentor responsible coaching development new hire seasoned associates Trained new hire associates On Job training (OJT) coach. Relationship Banking Associate July 2007 May 2012 Company Name － City State Team Mentor responsible coaching development new hire seasoned associates Assisted customers wide range account related inquiries Offered products services help customers expand banking relationships Met quality sales goals requirements Created visual aids teammates team center campaigns Trained new hire associates On Job training (OJT) coach Developed effective relationships call center departments clear communication. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Researched banking guidelines statutory requirements stay updated new laws applications. Recommended helped customers select products services based needs. Courteously assisted 100 customers per day high-pressure fast- paced environment Additional Information. Education Training Bachelor Science Health Administration Information Systems February 2016 University Phoenix － City State United States Health Administration Information Systems Skills administrative, banking, call center, coach, coaching, credit, clients, customer satisfaction, customer service, database, detail-oriented, fast, financial, team leader, Lotus Notes, Mainframe, Mentor, Microsoft Office Suite, Outlook, works, organizational skills, performance management, personnel, policies, processes, quality, research, sales, Self-Motivated, Self-starter, Supervisor, supervision, time management, training programs