BPO TEAM LEADER Summary Seeking provide top-quality support ensure competitive advantage global marketplace. Accomplishments Recognized playing instrumental role exceeding company expectations turn around time 4th quarter 95% 4 days. Achieved strong relationship agents/sales company partners exceeding groups expectation service, increased sales relations. Experience BPO Team Leader 02/2015 02/2017 Company Name City State Managed motivate BPO Onboarding Team meet team goals Auditor documentation group implementation. Interact PPO Network management, clients, agents sales Executed met project deadlines Strong sense urgency; able resolve escalated issues immediately. Developed executed implementation workflow/processes. Maintain 95% within 4 days TAT implementation groups, 5% agreement client. Manage 3000 clients brokers. BPO Implementation Specialist 05/2013 02/2015 Company Name City State Infrastructure O drive folders. Developed efficient system emails/BPO Workflow manual Enhanced improved maintenance agent/group information DW (Data Warehouse program) Assistant Account management team VP Administration. ​ ​ Re-pricing Coordinator 06/2009 06/2013 Company Name City State Re-pricing HCFA UB's claims. Developed relationships PPO network management vendors: Select Health Partners, Encore, Multiplan, Medicare, DHS Aetna claims. Correspond Examiners regarding status RRT referrals. Solely responsible Aetna claims, 30,000 lives. Implemented workflow first manual Aetna process. Improved decreased errors auditing process Verification Provider/Facility PPO status. Administrative Assistant/HR Assistant 04/2004 04/2009 Company Name City State EZ-Movers Long Distance Dispatcher Assistant. Long Distance scheduling drivers/trucks. Administrative paperwork pickup delivery. Data entry information customers. Spreadsheet upkeep scheduled deliveries. Interact customers drivers regards pickups/deliveries and/or payments. Rainbow Hospice Receptionist. Front desk duties. Incoming outgoing faxes. Assist PCM, Clinical secretary, RN, Social workers. Handle incoming calls, main office ARK location. Process faxes accordingly. Keep accurate track overnight calls, team faxes. General Administrative duties. Answering phones. Processing invoices. Data entry purchase orders, using scanning system, batch invoices close file. AS400 used. Administrative Assistant II/HR Coordinator 08/2002 01/2004 Company Name City State Assist management coordination organizational administration activities (performance review, cost center updates, customer issues) within scope authority, resolve problems issues independently proactively. Responsible daily operations field office, assuring employees date pertinent information; work closely Office Building issues. Prepare process, submit reports, timekeeping payroll business operations processes; train staff management timekeeping administrative processes. Expense reports submission. Review; approve invoices/billing process. Submission checks payments. Utilize SAP program. Assist management special projects. Attend meetings, seminars record notes provide information needed. Schedule coordinate meetings, conferences, travel arrangements maintain group manager's business calendar. Manage process on-board additions/transfers staff assist manger ensuring smooth transition. Responsible day day coordination routine administration LAN activities field office. Interface internal external contacts regarding business unit administration issues concerns. Demonstrate ability organize balance responsibilities budget control (travel, supplies, invoice processing). Excellent interpersonal skills, ability interact internal/external business partners staff levels. Excellent organizational skills prioritize coordinate multiple tasks. Education Producers License Life Health 2013 Kaplan City State B.A Business Administration 2018 Kaplan University City State Associate Science Business Administration 1992 Northwestern Business College City State Business Administration Pastoral Counseling 2014 New Hope Counseling School City State B.A. (nonaccrediated) Ministry Biblical Studies 2014 International School Ministry City State Skills Administrative duties: Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters Memos, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Telephone Skills, Time Management, Travel Arrangements, Type 85 WPM, Typing, Vendor Management, Documentation auditor. Hospice Assistant, Human Resources assistant. Invoice processing, Order entry, Re-pricing claims, Receptionist, Recruiting trainer. People skills great enthusiastic people person, advanced problem-solving, great organizational skills. Computer skills: MS Office, Data entry, RIMS, SAP, Outlook, Data Warehouse Maintenance, Provider Maintenance Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word.