OWNER/OPERATOR Summary High-performing executive in-depth knowledge business operations levels. Proficient sales, budgeting, customer relations. General Manager elite gym. Responsible sales goals, daily operations, member retention, hiring developing staff. Client-focused Personal Trainer 22 years emphasis human development performance. Highlights Sales new/existing Interpersonal organizational skills Leadership/communication skills Small business development Client account management Commitment quality service Profit center development Core Accomplishments Business Development: Successfully started grew functional training facility gross revenues 325,000 annually. Developed general manager leading fitness company responsible annual budget $XXXM Hired managed health fitness professionals multiple facilities. Marketed, built maintained personal clientele base. Participated community events fundraisers. Traveled competed professional fitness physique athlete. Staff Development: Educated new hires sales, budgets, fitness assessment, program design equipment overview. Educated enforced policies, procedures responsibilities job position. Customer Service: Ensured superior customer service/retention reliable, professional obtaining goals clients. Able handle customer service issues leading fitness company retain members/clients. Financial Management: Personally responsible developing achieving budgets. Responsible entire staff achieving sales quotas daily, weekly monthly basis. Monitoring vendor expenses operations. Accomplishments Successfully started business. Worked hourly employee General Manager leading fitness company. IFBB professional fitness athlete. Experience 06/2006 08/2015 Owner/Operator Company Name － City State Started managed premier functional training studio Orange County, CA. Trained clients one-on-one achieve health fitness goals. 01/2002 06/2006 General Manager/Master Trainer Company Name － City State Managed leading private personal training studio Orange County, CA. 02/1997 10/2001 General Manger Company Name － City State Developed within department (group exercise, personal training, sales, operations). promoted upper management. Education 1996 Masters Exercise Science Human Performance Emphasis University Wisconsin － City State Exercise Science Human Performance Emphasis 1994 Bachelors Exercise Science University Wisconsin － City State Exercise Science Strength Conditioning Emphasis Skills Sales accountmanagement Budget development achievement Interpersonal communication skills Client retention, customer service Leadership, organizational skills Comprehension policies procedures Business, self development, staff development Financial management, general manager