CHIEF ADMINISTRATIVE OFFICER Executive Profile EXECUTIVE DIRECTOR Experienced, performance-driven executive record providing leadership strategic planning, program design implementation, performance measurement employee engagement. Action-driven senior management executive 10+ years measurable results improving operations, building collaborative relationships, developing high performing staff effectively managing budgets. Visionary leader change-agent consistently spends time employees encourage learning promote continuous improvement results value-added customer service. Tactful diplomatic representative respected ability engage develop strong working relationships diverse constituencies. Executive broad cross-functional leadership experience across core business functions including strategy, human resources, finance, marketing, technology. Effective communicator relationship-builder gathers shares information effectively across management, department, discipline levels fosters collaborative spirit, consistently achieving excellent results. Strategic Planning Change Management Performance Management Diversity Inclusion Employee Engagement Training Mentoring Budget Planning Continuous Improvement Team Building Strategic Partnerships Communication Customer Experience Financial Management Leadership Facility Management Professional Experience Company Name September 2013 Current Chief Administrative Officer City State Serving Chief Staff, direct overall strategic planning implementation, policy development, organizational development, resource allocation (fiscal, administrative, staff) School Information. Led effort transition key finance human resource functions shared services center. Initiated strategies improve diversity applicant pools staff positions achieving 15% increase applications under-represented minorities. Initiated organizational review development five-year strategic human capital plan. Originated changes annual goal setting process facilitate coordination collaboration among functional units improve alignment unit individual staff goals school-wide goals. Oversaw build occupation new facilities accommodate growth programs services. Serve member American Library Association Accreditation Task Force. Company Name November 2012 September 2013 Director Strategy Business Performance City State Drive use performance metrics, process improvement employee engagement structural reform, innovation better customer service. Overall responsibility developing strategy, managing business performance, facilitating internal external partnerships. Directed implementation transformational change projects including department-wide inspection process improvement project. All projects delivered schedule within budget scope. Developed vision, strategies standards department's Voice Customer program. Led performance measurement, employee engagement, process improvement change management efforts focus enabling innovation, reducing waste improving customer service. Initiated creation recruitment selection model improve diversity applicant pool recruit talented people fit department's customer focused culture. Led implementation Salesforce CRM track manage economic development relationships activity. Company Name April 2012 November 2012 Director City State Set strategic direction led implementation statewide service process optimization efforts. Identified best practices tools assessing process improvement projects, eliminating waste streamlining services. Hand-picked Governor's Office support Michigan's Good Government Center Excellence. Led development vision, strategies standards service process optimization efforts. Managed reporting resource support 100 transformational change projects. Developed training program leading 54 employees earning Lean Green Belt Certificates. Company Name September 2009 November 2012 Business Resource Technology Manager City State Directed development, implementation ongoing delivery business process improvement, performance measurement technology initiatives. Envisioned developed strategy drive performance measurement business unit. Facilitated process improvement, strategic planning focus group events multiple state agencies. Led strategic effort reduce cost integrating modernizing IT systems. Initiated process improvements resulted $105,000 annual savings. Company Name August 2004 September 2009 General Manager City State Plan, organize, manage operations Upper Peninsula State Fair including administrative oversight operation MDARD's Escanaba regional office. Provided leadership gubernatorial appointed board strategic planning strategy implementation. Saved 15% key services negotiating several multi-year contracts vendors. Created new products services drive 20% increase revenue. Recruit, hire train 100 seasonal temporary staff annually. Received Community Foundation Delta County Big Hitter Award creating Upper Peninsula State Fair Foundation enable charitable giving opportunities. Company Name February 2002 August 2004 Assistant Store Manager City State Promoted direct lead day-to-day management hardgoods sales departments. All departments achieved leadership key performance metrics across entire retail channel. Full P L responsibility division $40 million annual sales. Initiated sales training program resulting 22% increase sales per transaction. Conceived led initiative improve warehouse inventory location accuracy. Results included increase location accuracy rate 55% 95% $500,000 decrease inventory shrink losses. Redesigned seasonal merchandise planning reporting process Cabela's adopted best practice al retail stores. Company Name June 2000 February 2002 Department Manager City State Hired direct lead team sales associates responsible producing consistent positive sales performance day-to-day management specific department. Full P L responsibility department $6 million annual sales. Received Cabela's Outstanding Leadership Award Customer Service Excellence Award. Hired, trained managed customer-focused team 32 staff; five staff promoted 2 years. Selected store manager mentor coach new underperforming department managers; helped several managers improve sales customer service performance. Education Baker College Master Business Administration Finance City State Finance Michigan State University Bachelor Science Fisheries Wildlife City State Fisheries Wildlife Professional Affiliations Certifications Lean Leadership, University Michigan College Engineering, 2014. State Michigan Certified Lean Process Improvement Consultant, 2009 Interests Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste Chelsea Event Committee, Chelsea, MI, 2013 2015. Grand Knight, Saint Louis Guanella Council Knights Columbus, Chelsea, MI, 2012-2014 2000-2002. President, Escanaba Area Catholic Board Education, Escanaba, MI 2005 2008. Member, Board Directors, YMCA Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA Delta County, Escanaba, MI, 2007 2008 Allocation Team Member, United Way Delta County, Escanaba, MI, 2007-2008. Skills administrative, budget, business process improvement, change management, coach, contracts, Customer Service, delivery, direction, finance, focus, functional, goal setting, Government, human resource, innovation, inspection, inventory, Leadership, managing, mentor, Office, negotiating, optimization, organizational development, organizational, policy development, process improvement, producing, recruitment, reporting, retail, sales, sales training, Salesforce CRM, store manager, strategy, strategic, strategic planning, vision, reducing waste Additional Information Community Outreach Volunteerism Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste Chelsea Event Committee, Chelsea, MI, 2013 2015. Grand Knight, Saint Louis Guanella Council Knights Columbus, Chelsea, MI, 2012-2014 2000-2002. President, Escanaba Area Catholic Board Education, Escanaba, MI 2005 2008. Member, Board Directors, YMCA Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA Delta County, Escanaba, MI, 2007 2008 Allocation Team Member, United Way Delta County, Escanaba, MI, 2007-2008.