MORTGAGE GROUP OPERATIONS MANAGER, BANKING OFFICER Summary Self-motivated banking professional offering strong communication quick thinking skills. Works effectively teams, well independently, fast-paced environments. Highlights MS Office proficient Risk management evaluation background Excellent communication skills Organized Reliable Strong sense banking ethics Strong compliance operational background Experience 08/2014 Current Mortgage Group Operations Manager, Banking Officer Company Name City State Monitor approve pricing deviations accordance BB&T policy Monitor pipelines ensure compliance timely action clients Mortgage Loan Officers (MLOs). Monitor prequalification pipelines ensure timely appropriate actions MLOs Act liaison MLOs Regional Production Support Teams (RPSTs), Appraisal unit Construction Permanent (CP) unit. Communicate escalate loan issues, needed Develop, coach guide staff continued “grass roots” level execution assigned operational components retail mortgage lending Integrate staff new processes systems well deepen relationships production associates issues identified early, reported quickly solutions offered Coordinate “rush files” process prioritization RPST Become thoroughly familiar UniFi assist MLOs administrative staff issues arise. Communicate escalate issues, needed Support MMMs Group Mortgage Managers (GMMs) researching client complaints accordance BB&T process policy Be aware regulatory operational issues upcoming changes. Communicate escalate issues, needed. Coordinate Small Business Mortgage Cross Sell (SAM) scheduling regional personnel. Follow-up associates delinquent training required Learning Center Conduct knowledge sessions coordinate implementation new products, product changes updates. Arrange proper HS boarding, training, equipment administrative processing new hires. 08/2013 08/2014 Home Mortgage Direct Mortgage Loan Counselor Company Name City State Provide mortgage clients sound mortgage advice based full understanding client needs well BB&T Mortgage products benefits Execute consistently BB&T's referral process (IRM) introducing mortgage clients bank services cross sell opportunities Assist Mortgage Loan Administration client, attorney, appraiser document follow-up determined quality control post closing review Execute effective mortgage client development plans meet exceed agreed upon mortgage production goals (including continuous sales/phone sales training) Maintain complete thorough knowledge BB&T Mortgage Strategies, Policies Procedures, well secondary market investor's guidelines utilized bank Adhere comply fully BB&T policies procedures related internal external rules regulations, particularly established State Federal law 01/2011 08/2013 Credit Analyst 1 (BBRC) Company Name City State Responsible spreading financial statements tax returns according GAAP internal credit policies. Analyzing diverse credit information BBRC channel loans. Providing financial analysis several types business entities assist underwriters credit decision. Proficient knowledge Hogan, AFS, Blast, Credit Fulfillment, Moody's, PFA and, SeeMore Plus. 01/2010 04/2011 Commercial Loan Documentation Specialist Company Name City State Loan administration duties include review preparation assigned loan portfolio. Loan documentation business customers (secured unsecured) Provides support Regional Business Banking Customers (Revenues $2-$20 million) Review credit approvals, verify documentation comply credit/bank policies Maintain customer care line prepare assistance Regional Business Banking 01/2005 09/2009 Banking Center Manager II AVP Company Name City State Lead team sales/service professional meet exceed goals service targets Directly work customer uncover satisfy financial/mortgage needs Conducted approved quarterly yearly performance evaluations associates Developed monitored individual quarterly development plans direct reports Generating sales leads community outreach activities developing business partners Ensured audit/compliance procedures center followed maintaining highest level Of customer service Managed difficult situations customers providing clients information, data advice Periodically communicated consumer executives, review center performance assessments update staff business developments Created workforce stability cultivating engaged, spirited well coached team. 01/2001 01/2005 Personal Banker, Officer Company Name City State Provide financial solutions consumers business. Provided financial advising counseling customers Prepared loan documents conducted closings Comply federal state regulations. Accomplishments Employee Relations Process Improvement Recruiting Retention Increased mortgage pipeline 75% one year Ranked 3rd 37 banking center operational excellence previous market Employee Development Training Selected Senior Management contributor CFPB project prepare 2015 CFPB origination exam Promoted Mortgage Operations Manager Home Mortgage Direct within year Education April 2003 Real Estate Fundamentals Completed Salesperson Broker Course Real Estate Broker Dan Mohr Estate School City State 2015 BS Business Management Guilford College City State Minor Non-Profit Management Skills Developing business, credit, clients service, mortgage compliance, understands CFBP requirements, mortgage loan origination, financial analysis, proficient Unifi system, policies sales