PASSENGER SERVICE CONCOURSE MANAGER Summary A dedicated enthusiastic leader, able motivate employees perform best providing excellent service developing ongoing, profitable client relationships. Creative, resourceful flexible, able adapt changing priorities maintain positive attitude strong work ethic. Skills Strategic planning Team building Personable Client relationships Dedicated Flexible Relationship building Decision Making Time Management Conflict Resolution Adaptability Ability Work Under Pressure Creativity Ability work team Microsoft word Word processing Spreadsheet Microsoft excel Microsoft programs Scheduling Accomplishments Promoted 2 times within last 5 years. Diverse skill set managing employees customers throughout many areas aviation business Proven ability manage complex concourses throughout Atlanta airport Established trustworthy relationship among clients multiple concourses. Experience 12/2013 Current Passenger Service Concourse Manager Company Name － City State Maintain appearance equipment utilized throughout day Managing daily operation driving safety policies Directly responsible overseeing 8 24 zone leaders Communicated, trained pushed operational changes directed Maintained healthy working environment working busy atmosphere Maintained provided daily schedule dispatchers senior leaders Attended Delta shift briefing regularly effort communicate expectations day address possible concern raised Delta staff Addressed overall concourse operation concerns Fulfill customer request regularly, timely manner Provide daily huddle direction staff preparation daily operation Coach counsel employees Recognize employees Diffuse situations Challenge delays Maintain effective operational performance Revamp processes necessary Provide leadership employees daily Provide hands team work Focus-drive dress code policy employee professionalism Communicate daily Client, management key positioned employees involved daily operation Drive customer satisfaction results 09/2012 11/2013 Cabin Service Manager Company Name － City State Managed 10 14 team 3 man employees Managed 35 team leaders directly Responsible building 7 day schedule employees Responsible coaching, counseling documenting employees Managed entire concourse ramp Communicated managed dispatcher Responsible providing dispatcher staff effort turn aircraft day time turn operation Responsible managing processes regarding CBP Responsible controlling operation failures Pushed safety policies regularly ​ 09/2010 09/2013 Cabin Service Supervisor Company Name － City State Assistant manager scheduling employees Execute directives provided leadership Support team leaders assistant aircraft needed Continuously provide safety patrol ramp concourse daily Held briefing communicate information pasted management Train employees become team leaders service aircraft 04/2007 03/2009 Cabin Service Supervisor Company Name － City State Maintain appearance equipment utilized operations Assistant manager scheduling employees Execute directives provided leadership Support team leaders assistant aircraft needed Continuously provide safety patrol ramp concourse daily Held briefing communicate information pasted management Train employees become team leaders service aircraft Education Training 2003 High School Diploma Academics College Park High － City State USA Academics Technical Skills 9 months (2014) experience CBP seal process/Admin office work Compiling information applications Typing submitting applications CBP Managing approved rejected applicants Handled weekly meeting CBP-provided updated based meeting management Maintained Red/Black seal count list Provided weekly seal list HR management Directing employees coming office assistance Professionally handling calls-directing callers Assisting senior managers office needs copying, computer input, uniform issuing sorting