CUSTOMER SERVICE SPECIALIST III Summary To attain position public and/or legal administration similar field. Highlights Notary Public 2002 presentl NYS Division Budget; NYS Contract Mgmt. System; NYS Grants Gateway SFS Financial System Software Proficiency Intermediate Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 10; DOS, SFS Financial Management System/Oracle, Lotus Notes Heavy Dictaphone/transcription skills; Dual Monitor experience. Able work diverse group people levels management staff; independently team; adapts quickly new work environments. Computer Applications Citrix Applications, Internet Explorer, familiar multiple office copy machines/scanners, able learn new software programs quickly efficiently. Managed cash daily summary reports Accomplishments Acquired 2 Master's degrees within three half years, graduating Summa Cum Laude. It shows I get things done I put mind to, matter difficulty. I excel well challenging work environment. Able work well diverse group individuals. Experience Customer Service Specialist III Mar 2016 Aug 2016 Company Name － City State Provided great customer service consumers call Health Marketplace insurance Properly validated authenticated consumers seeking assistance marketplace accounts Assisted consumers enrollment various types health insurance Marketplace Informed consumers Marketplace accounts make updates needed Assisted consumers applying renewing coverage well walking process Set validated family members authorized representatives speak behalf account holder. Mgmt. Specialist MWBE Liaison Sep 2015 Feb 2016 Company Name － City State Created input B1184's Division Budget system Grants Received processed M/WBE Requests Waiver forms State Contractors Maintained business relationship project managers department heads ensure contractors following MWBE Rules Regulations Utilized Contract Management System using Access Excel Contacted Executive Chambers Waiver Requests status updates changes needed get approved Met Project Managers Dept. Heads discuss issues centered around meeting MWBE goals Prepared submitted monthly quarterly MWBE Utilization Reports Executive Chambers. Deputy City Clerk Jan 2014 Aug 2015 Company Name － City State Maintained business direct public appropriate offices entities needed. Managed daily operations issuing marriage licenses, marriage certifications, reservoir fishing permits. Issued dog licenses secure dog redemption payments, replace dog tags, update rabies info BAS System. Created submit payment vouchers bills office subscriptions. Accepted monies checks licenses, permits order supplies. Managed incoming mail send mailed-in requests licenses, certifications permits. Copied distributed agendas meetings city council members department heads, well upload agendas minutes website using Sitefinity 4.7. Accepted Legal service City Troy Notices Claim City Troy Police Dept. Managed count daily cash drawer, prepare bank deposit slips daily cash summary sheets, input Excel spreadsheet monthly income reporting. Administrative Assistant Jul 2011 Dec 2013 Company Name － City State Managed daily operations Grant contract processing input tracking approval process. State Grant contract file management, auditing compliance documents including limited verification B1184's, Vend Rep, Charities Registration Exemption, Insurance forms, etc. Corresponded communicated contract information requirements different program representatives. Managed incoming grant contracts renewals different state municipal entities. Managed trained incoming staff, state workers temps, Contract Management Auditing. Created training materials staff SFS Vend Rep System. Audited grant contracts process SFS system, full review documentation received. Monitored grant contract review compliance temps ensure contracts met requirements. Created purchase orders data input entering grant contract information Access database, denoting encumbrance amounts AG OSC processing. Coordinated program department teams gather missing information complete contract pkg. Keyboard Specialist I Sep 2007 Jul 2010 Company Name － City State Maintained Inmate Appeals legal office NYS Division Parole comparing Information received information system using FPMS PARMIS, Access Excel; Requested maintained inmate records upcoming inmate appeals, forwarded DCJS/AG's office representing attorney's office requested Checked parole hearing dates input new data start appeal process; Sent correspondence inmates/attorneys regarding upcoming appeal deadlines; Opened input briefs received approved either attorneys inmates (pro se); Pulled files complete appeal process, placed appropriately reviewed Board Members decision making; answered incoming calls accordingly and/or relayed proper attorney. Information Technical Assistant Jan 2007 Aug 2007 Company Name － City State Handled individual user access forms (IUA's) correctional facilities via mainframe deleted changed user access facility users. Answered emails grant access needed users changed positions and/or facilities. Installed Lotus Notes enabling user access, utilized Bluezone Console add. Fileshare access; utilized ghost program Citrix Applications along MS Word/Excel. Education Masters Public Administration Government Policy August 2012 Grand Canyon University Government Policy Masters Science Criminal Justice Administration Justice Security June 2010 University Phoenix Criminal Justice Administration Justice Security Bachelors Science Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties necessary, scanners, spreadsheet, training materials, transcription