REVENUE CYCLE ADVOCATE Summary Dedicated focused Office Manager/Supervisor excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority.Energetic Revenue Cycle Advocate 20+ years experience high-level executive support roles. Organized professional. Highlights Microsoft Office proficiency Excel spreadsheets Self-directed Results-oriented Meticulous attention detail Time management Professional mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Strong interpersonal skills Medical terminology Meeting planning Report development Report writing Billing coding Workers' compensation knowledge Claims appeal procedures Insurance eligibility verifications Accomplishments Coordinated department functions team 10+ employees.Received merit raise strong attention detail, exemplary customer service team-player attitude.Successfully planned executed corporate meetings, lunches special events groups 10+ employees. Planned executed aspects major office headquarter move.Increased office organization developing efficient filing system customer database protocols.Promoted Revenue Cycle Advocate.Successfully planned executed corporate meetings, lunches special events groups 10+ employees. Experience 06/2011 Current Revenue Cycle Advocate Company Name － City State Planned travel arrangements 2 executives 10+ staff. Educate train clinics hospital departments Epic, Signature, MS Word, Excel, Emdeon Payment Manager system. Assist clinical staff office staff assigned Work Queue. Monitor trends staff provide training updates company data base systems. Assist patient account merge Duplicate Guarantor Acct, Provide assistance patients Medicaid, Physician Reach Out Financial Assistance. Planned meetings prepared conference rooms.Wrote reports correspondence dictation handwritten notes send Weekly Status reports clinical managers trends, audits clinic WQ's errors office staff patient complaints Work Contested Work charges received customer service. Collecting self pay payments patients post Epic System Set payment plans Epic Financial Assistance using Search America On Point system. 09/2009 06/2011 Payment Reconciliation Rep Company Name － City State Research unidentified payments Epic System, Signature, Emdeon System Payment manager system, commercial insurance websites. Created PDF files Epic system Create naming conventions electronic files Epic Electronic payment postings Epic System Wachovia Lock Box Denials electronic lockbox receipts Epic Resolve unidentified payments follow Independent Clinics Insurance Companies missing payment unidentified electronic remits paper remit. Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences.Managed receptionist area, including greeting visitors responding telephone in-person requests information.Designed electronic file systems maintained electronic paper files.Served central point contact outside vendors needing gain access building.Maintained up-to-Made copies, sent faxes handled incoming outgoing correspondence. department organizational chart. 06/2007 09/2009 Patient Accounts Rep III Company Name － City State Insurance follow Denied Claims Self Pay Created maintained spreadsheets using advanced Excel functions calculations develop reports lists.Managed daily office operations maintenance equipment.Isurance Balances Work ATB report insurance follow-up Work Dun level report Guarantor/patient follow-up Work Bill-hold Report Guarantor follow-up Appeals Medical Necessity insurance companies. 10/2002 06/2007 Medical Insurance Specialist III Company Name － City State Insurance follow-up, customer service, served central point contact outside vendors needing gain access building.Made copies, sent faxes handled incoming outgoing correspondence.Organized files, developed spreadsheets, faxed reports scanned documents. 01/2000 06/2002 Medical Billing /Recovery Specialist Company Name － City State Billing collections Insurance follow Denied Claims Self Pay Insurance Balances Credit balances Refunds Verify demographic information Verification List SSI Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow doctor office accurate CPT ICD-9 codes obtained maximum reimbursement. Customer service clerical duties. 09/1990 09/1997 Health Unit Coordinator Company Name － City State Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments maintaining supplies.Cooperated Medicare, Medicaid private insurance providers resolve billing issues.Managed daily office operations maintenance equipment.Created maintained spreadsheets using advanced Excel functions calculations develop reports lists.Received distributed faxes mail timely manner.Properly routed agreements, contracts invoices signature process.Made copies, sent faxes handled incoming outgoing correspondence.Dispersed incoming mail correct recipients throughout office.Maintained up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Admit patients, administer maintain patient records, break medical charts record keeping coordinate billing. Communicate clinical staff ensure appropriate patient information gathered Responsible typing discharge instructions patient. Education 6 1990 High School Diploma Business Northern High School Durham NC UNITED States － City State US Top 10% class Emphasis BusinessOffice Administration courseworkCoursework Administrative Technology Coursework Human Resource Management Business Administration 2002 Business Diploma Medical Billing Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City State US Top 10% class, Emphasis Medical Billing Coding, medical terminology,Coursework Human Resource Management Business Administration Bachelor Science Business Administration Management Walden University － City State US Top 10% class,Emphasis management team building, Coursework Administrative Technology, Coursework Human Resource Management Business Administration Skills Experience Epic System, Epicare, Emdeon, Training educating staff Epic WQ's, Creating Workers Comp cases Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment phone posting payments Epic