INFORMATION TECHNOLOGY SPECIALIST Professional Summary To secure position Information Technology challenging competitive environment, information systems, network development, design diagnostics fully utilized, offer new refreshing ideas environment improvement efficiency Networking Security related areas offer opportunity advancement. Troubleshooting analytical skills capacity accurately identify assess problems providing expert solutions. Dedicated providing quality customer support; consistently meet exceed client needs providing service beyond expectation. Communication interpersonal skills abitility listen effectively respond appropriately maintain mutual comfort level relating diverse group individuals. Proven project management abilities; able assume multiple responsibilities remain productive within time-sensitive fast-paced environments. Recognized professionalism, thoroughness, commitment quality teamwork. Ready assume new challenges meet succeed objectives. Core Qualifications Platforms: Windows XP, Windows 7, Server 2003, Server 2008 Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers Printers set installation Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi iSPI (similar Netview), HPNA (HP Network Automation) Experience Information Technology Specialist December 2014 July 2015 Company Name On-Site headquarters VPSI. Establish maintain high level customer service relative internal external customers. Provide technical leadership support planning keeping track IT budget. Installing network hardware software including network operating systems, managing maintaining 12 local physicals 20 virtual servers; ensuring daily tape backups system using ARC server. Security monthly updates via WSUS servers workstations. Works assignments moderately complex nature. Addressing network issues. Support small LAN/WAN network-level problems live network using network management tools. Corrects suggests alternative solutions problems. Ability plan prioritizes, organize document work maximize performance. Work end users collect, analyze evaluate business information system requirements. Work VPSI business units/programs design develop functionalities meet business requirements. Use judgment creativity design approach meet requirements/specifications provided business development project managers. Responsible estimating, creating, meeting timeline development release. Develop requirements documents, create technical design documents. Perform system tests, user acceptance tests, implement plan. Test site application ensure proper operation freedom defects. Review, analyze, perform web site content updates accordance customer's instructions, standards, guidance. Attend scheduled meetings participate lead team member accordingly. Network Management System Engineer May 2008 December 2014 Company Name － City State Working NMS team designs develops BSM/ NNMi-iSPI HPNA analyze, anticipate remediate service health issues quickly, efficiently. Optomize performance availability across applications, system, networks storage, cloud, virtual traditional IT environments. Improves user experience lower cost business. With NNMi-iSPI network operations team efficiently manage network size, reduce business risk downtime, increase network service levels. The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities add awareness specialized network environments, providing team information needs anticipate quickly find fix problems. In addition, unified workflows enabled advanced integrations, repair network faults HP Network Automation software. Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 responsible deploying applications services NMCI affiliated USMC networks. Supported system infrastructure associated NMCI (Navy Marine Corps Intranet) project compliance Service Level Agreement (SLA) Department Navy (DoN) Marine Network. Testing, Certification Delivery Networking/Information Assurance solutions. Designs create Test Strategies, Program Level Test Plan, Requirements Traceability Matrix (RTM) best support enterprise ensure project requirements solutions delivered collaborative timely manner engineered solutions. Responsible testing, validating certifying solutions, Incentive Projects Proving Center Lab, NMCI project. Utilize HPES testing methodology; analyze testing requirements basis developing testing scenarios test level executed project. Analyze results testing process recommends solutions. Define, identify, collect organize detailed information relating testing requirements. Interact project team gain understanding business environment, technical contact, conformance criteria. Understand use appropriate automated testing processes tools. Stay current established tools, techniques technologies. Supports knowledge management collaboration participation testing discussion, communities improving testing collateral lessons learned Involved Design, installation, configuration, maintenance, remote management coordination various network gear 3 different large-scale Lab environments. Co-ordinate Certification deadlines Engineers Project Managers, provide implementation plan needed. Installation configuration Juniper Netscreen Firewalls/VPN, setting site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc. Manage responsible Symantec Endpoint Protection Development Lab Model Office. Knowledge working Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc. Experience working Classified TACLANES Type-1 devices, TALON, SecNet. Familiar VoIP Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, Video Tele-Conferencing (VTC) products Deployed re-imaged desktop laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool. Information Technology Deployment, Specialist May 2007 May 2008 Company Name Under general supervision, monitors, operates maintains hardware, software, networks computing platform. Configures, assembles installs microcomputers, workstations and/or peripheral equipment. Performs first line support service interruptions printer routing, power outages, wiring problems, malfunctioning servers. Escalates unresolved problems expedite resolution. Maintains disaster recovery procedures LAN related equipment/software. Upgrades, modifies replaces hardware, software network components. Performs system backup recovery activities. Migrating data/users profiles. Creates maintains user login identification (user id) information login scripts. Install Software, configure maintain Desktops, Laptops, printers, scanners, peripheral equipment. Provide advice guidance recommended software hardware peripheral equipment. Responsible connecting new client PC's network ensuring network compliance. Troubleshooting network connectivity, network printing, user access issues. Build maintain computer systems performed memory upgrades. Provide local remote desktop support department data recovery center. Monitors system performance, gathers data, prepares management reports. Audits hardware/software inventory ensure integrity well licensing compliance. Updates maintains site administration manual documentation. May provide user orientation hardware, software network operations. Keeps abreast emerging operational support technologies industry trends. Hardware Knowledgeable troubleshooting, installing, configuring maintaining PC based hardware, related types desktop PC notebook hardware including motherboards, CPU memory, sound video, hard drives, CD/DVD ROMs, card readers, USB devices; external input/output devices printers, scanners, cameras. Software Troubleshooting, installing, configuring maintaining major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet. Help Desk Analyst July 2006 May 2007 Handle incoming customer call (Classified unclassified) gather information customer problem, resolving user problems create ticket customer inquiries Remedy system. Perform troubleshooting problem resolution follow-up related LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords. Provide first-level second level user Administration support. Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools. Network drive mappings, printer mappings. Navy legacy applications Windows applications. Run As admin log users desktop general network trouble shooting fix users technical issues, resolving issues phone. Utilizing Even Viewer find correct errors, event occurs fix issues. Log support calls resolve issue dispatch appropriate area resolution. Install configure applications. Process tickets respond emailed inquires. Lab Tech January 1999 July 2006 Company Name Responsible gathering assimilating data batteries cellular qualification battery research department. Wrote tests scripts Arbin Instrument Sigmar System tester perform various functions battery qualification. Work schematics, engineering drawings, written verbal instructions. Determined whether part functioning within parameters, analyzed data found. Imported data Excel spreadsheet battery qualification report. Prepared excel graphs, spreadsheets battery team departments. Managed organized lab efficiency. Streamlined Arbin tester temperature chambers maximum usage. Designed test fixtures various shape sizes battery cell pack procedures system test. Interfaced software mechanical departments battery tests. Researched specific equipment accessories purchase installation lab. Education Onsite training Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security COMTIA 2009 Onsite training Juniper Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education Technology Electronics Technology (900 hours Lecture Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) 2011 Skills A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written