IT CONSULTANT Professional Summary Highly qualified Electronics Engineering Technician training experience electrical mechanical systems. Demonstrated ability read schematic diagrams use appropriate test equipment troubleshoot equipment manufactured products. Excellent contributing team project success sharing acquired knowledge using strong interpersonal communication skills encourage high-level performance. Proficient installing, maintaining, calibrating, configuring troubleshooting. A stellar work ethic ability excel fast-paced environment. Skills Preventive reparative maintenance Troubleshooting Mechanical systems Testing Soldering wiring Installation Hardware diagnostics Time management Cost estimation Operation system software Microsoft Office Project Management Staff management Advanced critical thinking Technical support Work History IT Consultant 04/2016 Current Company Name – City State Discussed project progress customers, collected feedback different stages directly addressed concerns. Coordinated Owner evaluate improve software hardware interfaces. Documented software development methodologies technical manuals used c ompany employees future projects. Inspected equipment assessed functionality optimized controls. Supported Chief Operating Officer daily operational functions. Adjusted software parameters boost performance incorporate new features meeting customer needs. Responded customer requests via telephone email effectively answered questions inquiries. Master Technician 11/2017 03/2019 Company Name – City State Perform Maintenance Operating System Checks Mac PC Platforms. Track repair service performed maintaining accurate detailed records using Lightspeed POS System. Effect repairs assigned equipment following established Electrostatic Discharge (ESD) safety standards procedures conducting quality assurance checks electronic devices. Services customer product, including receiving/shipping devices. Protect company equipment utilizing proper testing repair procedures. Maintain software installing, configuring troubleshooting various applications. Maintain Diagnose component level repair various generations Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, related peripheral equipment. Tested various types Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers laboratory instruments. Supported technicians equipment maintenance repair. Requisitioned new supplies equipment. Performed acceptance testing measurements electronic components assemblies verify system compliance. Reviewed interpreted technical documents, including service manuals, specifications, wiring diagrams blueprints. Used diagnostic testing processes collaboration technicians identify, define solve development issues. Monitored installation operations consistently meet rigorous customer requirements. Coordinated vendors identify procure appropriate equipment necessary project. Monitored manufacture electrical devices operations ensure compliance safety protocols. Initiated project management knowledge study subsequently standardized project management practices. Continually improved methods procedures processes, measurement, documenting work flow techniques. Set PC Apple desktops laptops types mobile devices. Trained supported end-users software, hardware network standards use processes. Provided Tier 1 IT support non-technical internal users personnel desk side support services. Documented transactions support interactions system future reference addition knowledge base. Remained up-to-date latest technologies solutions applicable company products order provide best support end-users. Evaluated responded incoming sales leads requests technical support assistance. Built provided basic end-user troubleshooting desktop support Windows Mac systems. Managed customers' expectations support technology functionality order provide positive user experience. Provided excellent customer service communication interpersonal skills. Exercised creativity flexibility respond quickly positively shifting demands, tight deadlines simultaneous handling multiple detailed tasks. General Manager 07/2011 11/2017 Company Name To manage operations Papa John's. Responsible overall operations restaurant, include overseeing staff, monitoring inventory, purchasing equipment supplies, ensuring quality customer service compliance food beverage regulations. Trains, hires, schedules employees. Requires high school diploma equivalent 4-6 years related experience. Familiar variety field's concepts, practices, procedures. Relies extensive experience judgment plan accomplish goals. Performs variety tasks. Leads directs work others. A wide degree creativity spontaneity expected. Typically reports top management (District Operator). Education Bachelor Business Administration (B.B.A Business Administration Management, General University Mary Hardin-Baylor City State Bachelor Business Administration (B.B.A Business Administration Management University Houston City State Certifications Technical Support Fundamentals Skills Preventive reparative maintenance Troubleshooting Mechanical systems Testing Soldering wiring Installation Hardware diagnostics Time management Cost estimation Power systems Operation system software Microsoft PowerPoint Project Management Staff management Advanced critical thinking Technical support Work History Master Technician 11/2017 03/2019 Company Name – City State Perform Maintenance Operating System Checks Mac PC Platforms. Track repair service performed maintaining accurate detailed records using Lightspeed POS System. Effect repairs assigned equipment following established Electrostatic Discharge (ESD) safety standards procedures conducting quality assurance checks electronic devices. Services customer product, including receiving/shipping devices. Protect company equipment utilizing proper testing repair procedures. Maintain software installing, configuring troubleshooting various applications. Maintain Diagnose component level repair various generations Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, related peripheral equipment. Tested various types Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers laboratory instruments. Supported technicians equipment maintenance repair. Requisitioned new supplies equipment. Performed acceptance testing measurements electronic components assemblies verify system compliance. Reviewed interpreted technical documents, including service manuals, specifications, wiring diagrams blueprints. Used diagnostic testing processes collaboration technicians identify, define solve development issues. Monitored installation operations consistently meet rigorous customer requirements. Coordinated vendors identify procure appropriate equipment necessary project. Monitored manufacture electrical devices operations ensure compliance safety protocols. Initiated project management knowledge study subsequently standardized project management practices. Continually improved methods procedures processes, measurement, documenting work flow techniques. Set PC Apple desktops laptops types mobile devices. Trained supported end-users software, hardware network standards use processes. Provided Tier 1 IT support non-technical internal users personnel desk side support services. Documented transactions support interactions system future reference addition knowledge base. Remained up-to-date latest technologies solutions applicable company products order provide best support end-users. Evaluated responded incoming sales leads requests technical support assistance. Built provided basic end-user troubleshooting desktop support Windows Mac systems. Managed customers' expectations support technology functionality order provide positive user experience. Provided excellent customer service communication interpersonal skills. Exercised creativity flexibility respond quickly positively shifting demands, tight deadlines simultaneous handling multiple detailed tasks. General Manager 07/2011 11/2017 Company Name To manage operations Papa John's. Responsible overall operations restaurant, include overseeing staff, monitoring inventory, purchasing equipment supplies, ensuring quality customer service compliance food beverage regulations. Trains, hires, schedules employees. Requires high school diploma equivalent 4-6 years related experience. Familiar variety field's concepts, practices, procedures. Relies extensive experience judgment plan accomplish goals. Performs variety tasks. Leads directs work others. A wide degree creativity spontaneity expected. Typically reports top management (District Operator).