VICE PRESIDENT INFORMATION TECHNOLOGY SOFTWARE ENGINEERING Professional Summary A results-driven business minded technology leader 20+ years experience technology software development. A professional passionate developing people teams reach greatest potential. A thought leader partners business drive strategy conception execution. A team player places priority networking, relationship building diversity achieve greatest possible outcome. A progressive technology leader innovative growth mindset. Skills People Centered Leadership Strategic Tactical Planning Software Engineering Designing Architecting Systems Coaching Talent Development Building Culture Innovation Engagement Transformation Change Advocate Work History Vice President Information Technology Software Engineering 03/2018 Current Company Name – City State Leading aspects IT Application Development Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 budget, key capital trans-formative projects full life-cycle delivering world class business solutions. Supporting company-wide Fit Growth initiative focuses improving customer associate experience transforming business processes leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused re-platforming legacy core systems cloud microservices/containers-based architecture running AWS platform. This allows Safelite IT deliver business value faster (improved speed market ~20%). Leading implementation robotic process automation (RPA) automating manual/repetitive business processes. Anticipated savings $2-$3 M per year. Assistant Vice President Solutions Delivery 07/2015 03/2018 Company Name – City State Defined executed product vision Safelite's overall core systems architecture drives business growth 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications customer app engagement tools. Drove adoption agile methodologies across technology teams business units. Built high-performance autonomous agile product teams highly engaged Safelite's business teams deliver product value customers. Extended Safelite's core systems enable overall OMNI channel vision Safelite able seamlessly service customers central, unified platform provides consistent service regardless customer channel choice. Managed successful delivery customer engagement initiatives: "watch us way" app; service emails, 2-way text, text chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road Innovation" program engage/motivate team members promote innovation leading change adopting emerging technologies renovate systems improve customer experience. Led architecture delivery first ever cloud based end-to-end claim solution support types claims 5 national contact centers. Sunsetted legacy AS-400 moving customer case management tool sales force service cloud sales data BI platform. Oversaw implementation new enterprise integration platform Mulesoft. Director Of Technology 04/2013 07/2015 Company Name – City State Managed successful delivery web responsive self-serviced digital portals policyholders, agents, insurance claim/adjusters cash customers. Led legacy safelite.com site upgrade modern web responsive self-service site. Online conversion self-service usage went 15% ~60% 3-4 years. Managed design implementation new services layer restful APIs enable echo systems insurance carriers integrate. Led implementation end-to-end IVR solution key insurance partner API integrations insurance partner's website glass scheduling. Oversaw implementation new inventory management forecasting systems Oracle EBS GAINS. Information Technology Manager 02/2008 04/2013 Company Name – City State Transformed Safelite's systems IT teams Safelite Solutions, Safelite AutoGlass Service AutoGlass business units legacy platforms run-support teams modern systems smaller product teams capable extending needed business functionality supporting Safelite's growth. Managed effort re-platform legacy point sale, pricing, scheduling, work order management, inventory system. Lead technical efforts move distributed service architecture using .NET build applications WCF services. Managed implementation new glass claims management system migrated 200+ insurance carriers glass claim processing legacy mainframe system. Lead designs architecture move distributed architecture using .NET C#, SQL server. Team Lead 06/2003 02/2008 Company Name – City State Information Technology Consultant 04/1998 06/2003 Company Name – City State Education Mini MBA Boston University BS Electronics And Communications Engineering Anjuman Engineering College City www.linkedin.com/in/boppanarao Affiliations 2018 Stevie Award Gold Winner "Watch us way" App 2017 Safelite Solutions Innovation Award New claims management tool 2016 Belron Exceptional Customer Service Award Part Identification 2015 Safelite Group Customer Driven Leadership Award 2013 Belron Exceptional Service Award Allstate Integration 2013 Belron Exceptional Service Award Customer Self-Service Innovation 2013 Safelite Group Wall Fame Award 2008 Safelite Group Wall Fame Award Skills People Centered Leadership Strategic Tactical Planning Software Engineering Designing Architecting Systems Coaching Talent Development Building Culture Innovation Engagement Transformation Change Advocate Work History Vice President Information Technology Software Engineering 03/2018 Current Company Name – City State Leading aspects IT Application Development Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 budget, key capital trans-formative projects full life-cycle delivering world class business solutions. Supporting company-wide Fit Growth initiative focuses improving customer associate experience transforming business processes leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused re-platforming legacy core systems cloud microservices/containers-based architecture running AWS platform. This allows Safelite IT deliver business value faster (improved speed market ~20%). Leading implementation robotic process automation (RPA) automating manual/repetitive business processes. Anticipated savings $2-$3 M per year. Assistant Vice President Solutions Delivery 07/2015 03/2018 Company Name – City State Defined executed product vision Safelite's overall core systems architecture drives business growth 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications customer app engagement tools. Drove adoption agile methodologies across technology teams business units. Built high-performance autonomous agile product teams highly engaged Safelite's business teams deliver product value customers. Extended Safelite's core systems enable overall OMNI channel vision Safelite able seamlessly service customers central, unified platform provides consistent service regardless customer channel choice. Managed successful delivery customer engagement initiatives: "watch us way" app; service emails, 2-way text, text chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road Innovation" program engage/motivate team members promote innovation leading change adopting emerging technologies renovate systems improve customer experience. Led architecture delivery first ever cloud based end-to-end claim solution support types claims 5 national contact centers. Sunsetted legacy AS-400 moving customer case management tool sales force service cloud sales data BI platform. Oversaw implementation new enterprise integration platform Mulesoft. Director Of Technology 04/2013 07/2015 Company Name – City State Managed successful delivery web responsive self-serviced digital portals policyholders, agents, insurance claim/adjusters cash customers. Led legacy safelite.com site upgrade modern web responsive self-service site. Online conversion self-service usage went 15% ~60% 3-4 years. Managed design implementation new services layer restful APIs enable echo systems insurance carriers integrate. Led implementation end-to-end IVR solution key insurance partner API integrations insurance partner's website glass scheduling. Oversaw implementation new inventory management forecasting systems Oracle EBS GAINS. Information Technology Manager 02/2008 04/2013 Company Name – City State Transformed Safelite's systems IT teams Safelite Solutions, Safelite AutoGlass Service AutoGlass business units legacy platforms run-support teams modern systems smaller product teams capable extending needed business functionality supporting Safelite's growth. Managed effort re-platform legacy point sale, pricing, scheduling, work order management, inventory system. Lead technical efforts move distributed service architecture using .NET build applications WCF services. Managed implementation new glass claims management system migrated 200+ insurance carriers glass claim processing legacy mainframe system. Lead designs architecture move distributed architecture using .NET C#, SQL server. Team Lead 06/2003 02/2008 Company Name – City State Information Technology Consultant 04/1998 06/2003 Company Name – City State