APPLECARE CPU ADVISOR Summary My goal establish rewarding career customer service data entry using skills excel proficiency organization, collaborative team serve consumers provide positive customer experience. Highlights Microsoft Office proficiency Excellent communication skills Microsoft Excel certified Filing data archiving Time management Customer service-oriented Self-directed Exceptional telephone etiquette Accomplishments Reduced technical escalations management 95% 2-3 per day. Skills Advertising, Budget Maintenance, Data Entry, Graphic Design, Marketing, Office management, Research, Phone Support Experience AppleCare CPU Advisor July 2014 Current Company Name － City State Receive inbound calls provide customer individualized experience educating customer use Macintosh (Apple) products efficiently. Collaborate customers improve user experience software applications; Resolve technical computer operating system issues. Verified information computer system up-to-date accurate using iLog/iDesk case-logging tools. Identified resolved system account issues. Worked team represent Apple positively meet customer expectations. Adhere Comply Apple's business conduct policy; maintain integrity, honesty respect. Acquisitions Public Relations Coordinator May 2014 Current Company Name － City State Conduct organize research-relevant content use YDM social media outlets means marketing advertising. Contact small businesses corporations Greater Charlotte area inquire marketing needs acquire sales Your Design Market products marketing services build establish firm client base. Eliminated outdated records sending records scanned. Arrange schedule appointments client graphics design team. Host Your Design Market product launch parties introducing latest promotional deals attain clientele. Respond business email inquiries. Created monthly reports records, closed terminated records maintained master list clients potential clients. Organized billing invoice data prepared accounts receivable expected revenue reports CEO. Write mail response letters. Hostess March 2009 July 2009 Company Name － City State Provided warm welcoming environment guests. Assisted diners seating needed Worked team members encourage guest satisfaction. Maintained clean environment. Maintained contact kitchen staff, management, serving staff, customers Inspected dining serving areas ensure cleanliness proper setup Rectified guest complaints. Planned seating chart organized reservations. Education B.S Business Present University Phoenix － City State GPA: GPA: 3.0 Business GPA: 3.0 B.A Communication Communication Media May 2007 Oakwood University － City State GPA: GPA: 3.0 Communication Communication Media GPA: 3.0 High School Diploma 2004 Vance High School Additional Information Volunteer Endeavors: Pathfinders Seventh Day Adventist Church| August 1998-present 1801 Double Oaks Rd. Charlotte, NC 28206 827 Tom Hunter Rd, Charlotte, NC 28213 --Community Outreach, Soup Kitchen, Clothes Drive, Fundraising non-profit organizations, Youth Leadership Development, life skills enriching activities.