Christopher Townes Summary Knowledgeable Information Technology Specialist capable setting optimizing workstations, training users assisting process improvement implementation diverse areas. Familiar Cicso business practices IT standards. Excellent skills infrastructure, data management, enterprise operations. Systematic IT professional proficient network, project emergency management. Able install hardware, patch software configure internal systems. Complex problem-solver top-notch planning communication strengths. History maintaining equipment, updating software handling network security organized systematic focus. Strong multitasker excellent communication planning abilities. Effective configuring user desktops, laptops, servers connected devices work within company security guidelines. Successful coordinating file systems, content filters user accounts. Proficient Information Systems Technician successful troubleshooting technical issues training end-users. Skilled problem-solving solution management. Comfortable working teams individually maintain expand technology performance. Skills Routers Staff Management Hardware Troubleshooting Network Administration Cisco Help Desk Support Cisco Switching Cisco Routers Hardware Installations Learning Strategies Software Updates Repairing System Testing Software Operation Monitoring Problem-Solving Skills Excellent Interpersonal Skills End-User Support Repair Advanced Computer Proficiency Industry Needs Awareness Contract Review Proficiency Company Policy Adherence Device Configuration Hardware Software Installation Technical Support Hardware Updates Hardware Software Problem Diagnosis Security Protocols Security Oversight Speaking Experience Information Technology Specialist City State Company Name Feb 2015 Feb 2021 Created new accounts, reset passwords configured access servers file management software users. Researched issues various computer systems databases determine resolutions problems answer inquiries. Maintained records, logs lifecycle documentation work requests. Mentored technologists support professionals provide professional development skill enhancement. Increased overall company performance improved IT uptime cost reductions. Coordinated ongoing performance assurance software applications automated performance test scripts. Reviewed support cases technical troubleshooting accuracy identified needed process improvements. Tested performance, functionality security network systems, individual workstations peripheral devices. Devised automation, backup recovery protocols preserve safeguard data. Maintained controlled server room, wireless network, server infrastructure. Led working groups develop mitigation strategies prepare standard operating procedures. Assessed customer bug reports enhancement requests prioritized development streamline response. Provided on-site technical support project implementation recommended product changes upgrades product managers. Implemented unit integration testing protocols consistently deliver high quality, functional features minimal defects. Authored distributed training manuals handheld computers devices used staff. Provided onsite IT AV technical support 4000 staff members. Developed online documentation common processes support staff end-users. Kept hardware software systems current latest patches current licenses. Directed account management customer training company technical software tools new accounts new users. Computer Repair Technician City State Company Name Jun 2016 Feb 2017 Checked computers performed diagnostics repair. Updated installed software customers ensure computer efficiency. Backed data evening, helping alleviate lost information following malware incident. Identified hardware issues caused component failures using approved diagnostic tools. Upgraded laptops/desktops, improving speed performance. Supported employees advanced troubleshooting helpdesk tickets. Built repaired Lenovo computers according schedule. Configured computers network drivers connected printers peripheral equipment. Installed appropriate security patches eliminate security vulnerabilities. Updated software versions patches new installations close security loopholes protect users. Consulted via telephone understand user problems, run testing scripts ask probing questions locate root causes. Explained technology-related details easy-to-understand terms individuals walks life various job positions. Reviewed current hardware software configurations recommended modifications increase system speed. Removed malware viruses laptops desktop systems using specialized software. Observed system functioning entered commands test different areas operations. Disassembled computer systems troubleshoot resolve hardware issues. Correctional Officer City State Company Name Mar 2014 Dec 2014 Detected potential threats quickly defused conflicts. Conducted internal security checks ascertain inmate safety. Maintained clear open communications facility areas support efficient safe operations. Supervised inmates day-to-day activities. Maintained correct physical head count times. Informed inmates visitors rules, safety security procedures responsibilities. Observed directed inmates recreation, visits, telephone shower time. Employed de-escalation techniques, verbal commands physical mechanical restraints address unruly inmates. Transported inmates personal appointments, including medical dental appointments, funerals, work details court hearings. Maintained records logs man hours, materials equipment used. Monitored daily activities identify manage suspicious behavior, improper conduct signs conflict. Promoted rehabilitation offenders maintained safety staff residents. Received property incoming inmates, provided receipts inspected items contraband. Supervised activities adolescents residential setting. Monitored inmate behavior prevent crime, escape attempts dangerous activities. Instructed inmates work detail oversaw work-site transportation. Maintained appropriate control, security well-being detained. Maintained communications staff inmate body maintain safe, effective prison environment. Applied non-violent response tools physical restraint problematic situations. Inspected cells conducted random searches common areas. Assisted restraining violent unruly inmates. Maintained daily logs shift activity. Transported inmates work sites optimal security procedures. Education Training Some College (No Degree) University Of Advancing Technology City State