CUSTOMER ADVOCATE Professional Summary Customer care professional pursuing position organization seeking ardent problem solver, demonstrating immense levels initiative whilst providing compassionate customer service, 4 years customer relations experience. Eagerly ready submerge gaining new skills, utilizing skills I acquired throughout career help propel company new heights. Recently earned "Recognizing You!" award device upgrade sales incentive customer service. Exceeded corporate target customer satisfaction 6 months row. Excelled surpassing daily Target brand Debit Credit card sales product protection/replacement plans goals. Cashiered multiple APOS windows tandem maximize customer flow productivity. Experience 03/2015 Current Customer Advocate Company Name － City State Achieved customer satisfaction rating 9.80 two months training, exceeding corporate target 9.20. Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Addressed customer service inquiries timely accurate fashion. Developed effective relationships call center departments clear communication. Built customer loyalty placing follow-up calls customers reported product issues. 12/2014 03/2015 Teller I Company Name － City State Helped customers select products best fit personal needs Processed issued money orders customers. Delivered prompt, accurate excellent customer service. Maintained adequate cash supply cash drawers multiple checkout stations. Maintained confidentiality bank records client information. Processed cash withdrawals. Examined checks identification endorsement. 03/2012 11/2014 Night Shift Leader Company Name － City State Balanced daily bank vault inventory ATM zero error rate, supervising FSA's. Cross-sold promotional products services negotiating fees check cashing. Provided genuine customer service help grow branch revenue exceeding customer expectations. Processed 5-7 SAR's per month 2 CTR's month busy tax season. Identified money laundering red flags, including limited to: falsified identification, altered documents, structuring, avoiding federal thresholds evading BSA requirements. Knowledge GLB-Act FTC safeguarding rules. Experience Bank Secrecy Act Federal thresholds. Completed nightly collections research collections call sheet 46 calls per day within FDCPA call times. Informed customers sales promotions courteous inviting manner. Completed nightly auditing staff paperwork, confirming document accounted for, factual, correct also assisting high volume customers. Weekly intranet training modules based cash handling, money laundering, suspicious activity company security policies. 10/2010 03/2012 Cashier Company Name － City State Helped lead drive sales cross-selling debit credit cards Target brand. Expertly utilized cash register equipment carefully handled large amounts money. Looked prices store merchandise politely assisting customers. Responsible ringing customers timely manner guaranteeing high level customer service. Assisted customers finding out-of-stock items. Stocked rotated inventory regularly. Greeted customer smile made experience convenient possible. 10/2009 01/2010 Cashier Company Name － City State Operated cash register process cash, check credit card transactions. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Readily stocked returned misplaced items, making sure always strive productivity. Worked comfortably hectic situations, handling task. Maintained clean work station friendly atmosphere. 05/2008 06/2009 Team Member Company Name － City State Efficiently trained new hires, keeping knowledgeable company policies guidelines. Always adhered implemented company safety training requirements. Kept clean environment park guests readily answered questions genuine enthusiasm. Kept current park information give guests best experience possible. Education 2009 High School Diploma Howard W. Blake － City State U S Skills ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax