BUSINESS DEVELOPMENT Career Overview Committed motivated professional exceptional customer service decision making skills. Extensive experience working diverse client base delivering results. High-achieving professional possessing excellent communication, organizational analytical capabilities. Background business development, customer service project management. Skill Highlights Problem resolution Results-oriented Meticulous attention detail Managing multiple priorities Microsoft Office proficiency Customer relations specialist Employee training development Core Accomplishments Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Coordinated department functions team 40 Increased office organization developing efficient filing system customer database protocols. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Planning Arranged, scheduled coordinated logistics travel itineraries staff 40 employees. Ensured staff equipped necessary supplies collateral long distance travel. Scheduling Facilitated boarding new employees scheduling training, answering questions processing paperwork. Professional Experience Business Development February 2015 September 2015 Company Name City State Responsibilities included setting new vendors, manufactures contractors implementing effective networking content marketing strategies. Added value marketing material introducing creative advertising concepts. Generated new sales opportunities direct telephone selling emails. Coordinated managed major proposal processes initiation implementation. Successfully established effective systems record retention creating database daily correspondence tracking.Standardized department filing system increase efficiency. Service Manager November 2014 February 2015 Company Name City State Developed, implemented monitored programs maximize customer satisfaction manage on-site customer service representatives. Interviewed, hired trained new quality customer service representatives. System Technology Specialist November 2012 January 2014 Company Name City State Support customers reconfiguring system software. Trouble shoot repair systems timely manner, per customer contracts. Assist bringing new systems line training. Project Manager April 2012 November 2012 Company Name City State Define project scope, goals deliverables. Manage cost, schedule, performance project, working ensure ultimate success acceptance project. Mentor staff consulting excellence encouraged best practice company standards. Support Manager April 2011 December 2011 Company Name City State Responsible departmental staffing needs, performance management, training development, daily management customer service employees. Manage service issues customers satisfaction 98% Developed quality assurance program reduced warranty calls thirty percent first two months realigned staging routing process create steam lined operation, minimizing overtime first time service calls completes 20% higher success rate maintain track monthly reports customer satisfaction, warranty expenditure, outstanding work order reports. Develop plan sales department reoccurring revenue Member KAIZEN board Support departments needed basis. Project Administrator September 2006 December 2011 Company Name City State Responsible creating maintaining project records, hard electronic copies, transmitting accordingly internal external customers. Create maintain budget reports active jobs Supporting project managers additional reports, scheduling, RFI's, purchasing, create update job submittal packets operation manuals coordinate training internal external customer. Education High School Diploma 1996 Denver High School City State General Studies Front Range Community College City State General Studies Skills Active Learning, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Letters Memos, Minute Taking, Multi-Task Management, Organizational Skills, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Travel Arrangements,