OUTBOUND SALES Career Overview Call Center Representative versed customer support high call volume environments. Superior computer skills telephone etiquette. Core Strengths Exceptional communication skills Microsoft Outlook, Word Excel MS Windows proficient Adherence high customer service Skilled call center operations standards Adheres customer service procedures Customer-focused Customer service award Quick learner Accomplishments Customer service award Quick learner Work Experience Outbound Sales June 2009 June 2011 Company Name － City State Answered average [80] calls per day addressing customer inquiries, solving problems providing new product information. Described product customers accurately explained details care merchandise. Politely assisted customers via telephone. Answered product questions up-to-date knowledge sales store promotions. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Built long-term customer relationships advised customers purchases promotions. Routinely answered customer questions regarding merchandise pricing. Effectively managed high-volume inbound outbound customer calls. Evaluated consumer reports monthly basis. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Resolved service, pricing technical problems customers asking clear specific questions. Receptionist March 2002 December 2003 Company Name － City State 44314 Scheduled appointments, registered patients distributed sample pharmaceuticals prescribed. Professionally courteously verified appointment times patients. Adeptly managed multi-line phone system pleasantly greeted patients. Verified patients' eligibility claims status insurance agencies. Prepared patient charts accurately neatly clinic. Diligently filed followed third party claims. Coordinated luncheons Pharmaceutical Representatives. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Resourcefully used various coding books, procedure manuals on-line encoders. Precisely evaluated verified benefits eligibility. Updated patient financial information guarantee accuracy. Treated patients, families, visitors, peers, staff providers pleasant courteous manner. Provider Rep May 2003 March 2008 Company Name － City State Assisted maintenance medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Meticulously identified rectified inconsistencies, deficiencies discrepancies medical documentation. Prepared patient charts accurately neatly clinic. Prepared patient charts, pre-admissions consent forms necessary. Researched questions concerns providers provided detailed responses. Updated patient financial information guarantee accuracy. Organized department accordance administrative guidelines order provide specified nursing services meet legal, organizational medical staff guidelines. Participated facility surveys inspections made authorized governmental agencies. Confirmed accurate completion forms/reports admission, transfer and/or discharge resident. Initiated audit process evaluate thoroughness documentation maintenance facility standards. Cole Manage Vision Twinsburg, 44087, OH Effectively managed high-volume inbound outbound customer calls. Accurately documented, researched resolved customer service issues. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Managed high call volume tact professionalism. Educational Background High School Diploma General 1985 North Marion High School 1985 High School Diploma: General North Marion High School Mannington, 26582, WV Diploma Paralegal 1992 Webster college － City State US 1992 Diploma: Paralegal Webster college Fairmont, WV Office Technology 1994 Webster College － City State US 1994 Degree: Office Technology Webster College Fairmont WV Diploma Medical Office 2007 Brown Mackie College － City State US 2007 Diploma: Medical Office Brown Mackie College Akron, OH Skills Pricing, Sales, Inbound And Outbound, Audit, Documentation, Filing, Inspections, Maintenance, Medical Records, Basis, Receptionist, Customer Inquiries, Of Sales, Sales And, Telephone, Benefits, Claims, Coding, Cpt, Icd, Icd-9, Icd9 Coding, Icd-9 Coding, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Customer Service, Retail Sales, Award, Call Center Representative, Customer Support, Etiquette, Excel, Microsoft Outlook, Operations, Outlook, Word, Paralegal