VP DIGITAL MEDIA SERVICES AND CONTENT DISTRIBUTION Professional Summary "A cross-functional product, operations technology leader executing intersection media, multi channel distribution, IT Services, consumer." Transformation Leadership- Skills Work History 01/2009 01/2010 VP Digital Media Services And Content Distribution Company Name – City State Led SaaS file based workflow post production, editing, packaging, distribution, content servicing P&L clients including Sony Pictures Entertainment, Paramount Pictures, Warner Bros., Walt Disney Studios. Completed 800 Terabyte Infrastructure workflow process design across encoding, transcoding, delivery platforms facilitate library migration HD content. Facilitated customer content launches sell thru platforms Apple Germany, Apple France, Xbox, Playstation Networks, Amazon, distribution channels including ATT Mobile DirecTV. 01/2008 Current Independent Contractor Company Name – City State Led The Walt Disney Interactive Media Group Technical Operations Shared Services Organization internet startup "Commercial Grade" Internet Infrastructure, Platform, Engineering Services provider fueling 3X audience growth (85 million Unique visitors month) revenue global product (Fantasy Games, Toontown MMRPG, Disney Broadband, ESPN Motion, Disney Stores, ), Mobile MVNO service, Ecommerce offerings ESPN.com, Disney.com, ABCNEWS.com, ABC.com, Disneyworld.com, DisneyStores.com. Strategic Planning/Execution- Delivered Playboy's integrated "Digital Content Factory" launching video download offering, affiliate model audience growth Playboy.com, scalable content production/post-production, distribution services establishing lead position "Omni Channel" media consumption across (Print, DVD, Online, Broadcast, Mobile, Location Based Entertainment). Innovation- Launched ESPN Motion infrastructure, pioneer product, ad supported rich media delivery. Established global "Best Class" multi channel customer contact center, network, IT services infrastructure hyper growth stage Capital One Financial Corporation powering scale 700 employees 22,000 3 million account holders 30 million across multiple continents. Operational Efficiency/Effectiveness- Re-negotiated network, application software, maintenance support agreements, standardized, virtualized, consolidated infrastructure environmental footprint slash bottom line IT costs 30%. Leveraged implemented ITIL best practices framework, open source technologies, process re-engineering, program/project management methodologies, increasing availability metrics 99.99% maintaining flat FTE counts. Team Building Collaboration- Established global product development support model video download subscription business across engineering, product development, Q/A, technical operations, marketing, finance Japan, UK, US. Maintained retention levels (less 6%) clear mission, matching right resources right roles, progressive job families, succession planning, rewards/recognition programs, cross training. Built communication triads (Business, Operations, IT) facilitating prioritization across 60 geographic locations establishing program/project management methodologies improving time delivery 20%. Provide IT Operational Leadership services guidance businesses challenged scalability, flexibility alignment, growth. Developed speaker forum "Business Hack Japan" Japanese media community, (designers, gaming companies, web services, CGI artists, film production/distribution). Landed contract JETRO (Japan External Trade Org.) publish paper US Digital distribution landscape. 01/2005 01/2007 Senior Vice President/ Chief Information Officer Company Name – City State Developed led rich media product/technology strategy support Online, Broadcast, Mobile, Publishing, DVD Distribution, licensing business models including, content creation, content management, content distribution, billing systems architecture, business intelligence, enterprise back office systems. Launched Internet delivered VOD subscription based product line 2000 titles re-launched Playboy.com Web 2.0 features payback 8 months. Established enterprise asset/content management system capture catalog 50 yrs image, text, video content across enterprise enable ad supported lifestyle product offering, video subscription services, affiliate traffic generation Playboy.com Integrated two business acquisitions corporate infrastructure 6 months. Established consolidated hosting strategy enterprise bandwidth agreements realizing 30% reduction infrastructure costs. 01/2002 01/2005 Vice President Technical Operations Company Name – City State Built shared services organization supporting subscription based products, multi player gaming solutions, advertising business models, travel, retail commerce Disney business verticals b c online channel Disney/ESPN Mobile MVNO services. Captained design, implementation, support infrastructure delivering 30+ billion page views per year 85+ million unique visitors month ESPN.com, ABCNEWS.com, Disney.com. Reduced operating costs 20% system/network contract renegotiations, implementation audit control procedures capital expenditures. Improved operational stability, reliability, availability implementation IT Service Management framework including best practices change management, incident management, configuration management achieving 80% first call incident resolution. Completed data center expansion efforts accommodate 5 year growth projections 100% increase capacity rich media products content delivery global product launches. 01/2000 01/2002 Vice President Operations Company Name – City State Directed design implementation business plans scalable, operational support strategy (customer care, provisioning, purchasing, sales, back office) start-up company, providing fully managed web hosting managed security services. Acquired managed major accounts top-level presentations CXO's. Secured commitments additional funding debt-for-equity restructuring reduction monthly cash flow initiatives completed. Achieved 100% on-time delivery rating customer solutions 80% first-call resolution customer requests. Completed multi-phased approach sales automation service management business processes implementation Siebel's Mid Market CRM suite resulting end end customer lifecycle tracking. Achieved service-level availability 99.99% reduced server build time 2 days 6 hours. 01/1994 01/2000 Director E-Business Infrastructure/ Network Operations Manager/ Telecom Manager Company Name – City State Developed implemented strategic plans nationwide tactical support strategy service-level management desktop applications, data voice networks, call center infrastructure including ICR/VRU, inbound/outbound predictive dialing, PBX/ACD. Managed $26 million budget within 4% plan across internal customer base 20,000 associates supporting 22 million external customers. Established online financial services brand account acquisition servicing including shopping portal, online auto loan approval, loyalty card, coupons. Negotiated outsourcing arrangements external development resources infrastructure providers shopping portal (www.capitaloneplace.com) achieving readiness shopping season. Improved staff-to-desktop ratios 50%, reducing work order completion times 20% monthly trouble ticket platform ratios 23% restructuring including establishment regional support teams, centralizing help desk functions, configuration standards (desktop server build templates), quality assurance/metrics/audit function. Participated IT charge-back modeling project selecting Network Operations prototype group bill back business unit customers. Established management principles Sportsmind executive leadership development program, geared provide common language, linguistic behaviors, tools, competencies manage day-to-day projects, conversations problems. Co-led operational imperative build standardized project management office producing formal process approval, budgeting, tracking every project Achieved availability metrics 99.99% intelligent inbound/outbound predictive call routing infrastructure supporting 110 million calls annually, reaching payback 10 months improving right party contacts 25%. 01/1990 01/1994 Manager MIS Company Name – City State Education 1998 MBA Virginia Commonwealth University City State B.S Business Admin. Management Landmark Forum Franklin Pierce University Univ. Virginia Darden School Change Mgt City State GPA: Magna cum Laude Business Admin. Management Magna cum Laude Landmark Forum Skills ACD, acquisitions, ABC, ad, advertising, Apple, approach, automation, billing systems, Broadband, Broadcast, budgeting, budget, business intelligence, business plans, business processes, c, call center, cash flow, catalog, CGI, change management, com, configuration management, content, content management, content creation, CRM, clients, customer care, delivery, product development, DVD, Ecommerce, editing, equity, features, film production, finance, Financial, help desk, image, Innovation, ITIL, Japanese, Team Building, Leadership, leadership development, marketing, Market, office, 2000, migration, modeling, enterprise, Network, Networks, packaging, page, PBX, presentations, process re-engineering, process design, producing, project management, speaker, purchasing, quality assurance, retail, routing, sales, Siebel, strategy, strategic plans, Strategic Planning, Unique, video, web hosting, workflow