OPERATIONS MANAGER Professional Summary Excellent time management abilities sound relationship building skills. Able manage effectively levels, strong leadership skills strong financial/analytical understandings. Developed managed monthly yearly budgets Implemented Total Quality Management (TQM) empowered staff maximize growth potentials. Profit/loss statements (graphs) show supervisors (CEO, President) month month statements department and/or company doing, along recommendations done continue improve previous months trends. Managed multiple sites Program development Hire terminations employees Highlights Accomplishments Increase profits increasing billing revenue productivity employees. Improve customer satisfaction education decreasing scheduling conflicts. Decrease loss revenue billing department Working customers payments Educating customers responsibilities pay Improve employee production Decrease amount employee sick time incentive programs Highly analytical healthcare management professional combining 28 years work healthcare proficiency financial management, leadership positive clinical outcomes. Skills Budgeting proficiency Strategic planning capability Analytical thinker Quality improvement competency Promotes positive behavior Accomplished leader Independent judgment decision making Work History 03/2004 02/2008 Operations Manager Company Name – City State Performed business responsibilities Rehab Department Physician group practice. Program development, business growth, customer service. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Led planning achievement goals objectives consistent agency mission philosophy. Recruited, hired, trained coached average 3 new employees per year. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Consistently complied applicable laws regulations ensured facility adhered Medicare Medicaid regulations. Established oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Oversaw private MCR billing, payroll, AP, AR verified proper procedures followed. Developed achieved financial growth goals. Strategically planned methods achieve operational goals targets. Encouraged creative thinking, problem solving, empowerment part facility management group improve morale teamwork. Reviewed customer survey information prioritize areas improvement. Achieved high staff morale retention effective communication, prompt problem resolution, proactive supervisory practices facilitating proactive work environment. Cooperated communicated effectively physicians ensure client satisfaction compliance set standards. Conducted monthly patient case conferences, in-services staff meetings educate staff facilitate good communication. Certified equipment supplies properly maintained quality patient care safety. Identified process improvements day-to-day functioning department. Managed directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates coordinating financial reporting. 07/2000 02/2004 Healthcare Business Director Company Name – City State Implemented business plans growth potential expanding outreach clinics outpatient facilities. Increased awareness hospital outlying population free clinics community education. Led planning achievement goals objectives consistent agency mission philosophy. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Established oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed achieved financial growth goals. Strategically planned methods achieve operational goals targets. Introduced, negotiated implemented new projects expand scope engagement. Identified process improvements day-to-day functioning department. 03/1993 07/2000 Business Director Company Name – City State Performed business duties increase revenue higher patient referrals means marketing strategies, decreased debt increased overall profit company could re-sell clinic higher profit. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Interpreted communicated new revised policies staff. Established oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed achieved financial growth goals. 04/1989 02/1993 Business Manager Company Name – City State Led planning achievement goals objectives consistent agency mission philosophy. Established maintained systems safely met residents' needs. Consistently complied applicable laws regulations ensured facility adhered Medicare Medicaid regulations. Routinely collaborated department managers correct problems improve services. 06/1986 02/1989 staff/Business office Company Name – City State Introduced, negotiated implemented new projects expand scope engagement. Established standards selection, promotion termination staff. Facilitated on-going assessment patient/family needs implementation interdisciplinary team care plan. Education 1986 Bachelor Science Business Management/Healthcare University South Alabama City State Business Management 1984 Associate Applied Science Human Services Monroe Community College City State Human Services Accomplishments Ordained Minister Skills business plans, customer service, marketing strategies, profit, Program development Additional Information Community/Volunteer Services Board Member: Greece Historical Society