I.T. SUPPORT TECHNICIAN/SPECIALIST Career Overview I Over 20 years' experience working customers\users Martial Arts Businesses I owned. During time I received first hand experience Sales business management. I started training career I.T. I decided transition Martial Arts I.T. related field. In 2012 I started working Intern Southern Crescent Technical College I going college there. I I.T. Technician experience working managing help-desk operations. Because I work one one customers/clients I proficient explaining complicated technical concepts users varying degrees technical understanding. I feel I dynamic computer technician experienced aspects hardware, software operating systems maintenance repair. Through training SCTC I Possess knowledge advanced diagnostic techniques. I received degree Networking field CISCO MICROSOFT Southern Crescent Technical College currently pursuing education certification Network Management Western Governors University. My main professional goal become network administrator receive education required become certified networking related fields. I add great sense professionalism company hard worker getting job done right. Qualifications LAN aptitude MS Office proficiency Exceptional troubleshooter Enjoys troubleshooting problems. Is highly motivated customer service- focused Sound judgment Proficient AVG, Printers, PC Security systems MS Office proficiency LAN aptitude Has extensive knowledge Virus spyware removal Technical Skills Skills Experience Total Years Last Used Desktop Laptop systems Expert 5 2015 Active Directory Experience 5 2015 Computer installation Expert 5 2015 Computer Troubleshooting Expert 5 2015 Software installation\upgrading Expert 5 2015 Windows Server 2008 R2 Novice 5 2015 Microsoft Office Suite Experienced 5 2015 VOIP Phone Installation Experienced 5 2015 Virus\\Spyware Removal Expert 5 2015 Accomplishments 1. 3 time recipient "Ducks Row" Award Southern Crescent Technical College 2013. 2. 2. Diagnosed hardware software failures resolved technical issues 90% success rate. 3. On average closes tickets Technical Support Specialist SCTECH. 4. I corrected problem switch plagued School's ADDS class imaging process incredibly slow. I found problem mismatch speed setting. While ports Full Duplex others Auto. Setting ports Auto fixed problem. This done within first 3 months tech. Work Experience I.T. Support Technician/Specialist 01/2011 Current Company Name City State By remote location, I respond tickets given Faculty Staff helpdesk system. Tickets range basic computer problems networking problems regarding Cisco switches. I worked installation voip phones, Risevision software signage, developed installation procedures currently oversee installation iTALC class management software. I also worked Kaseya management system remote desktop operations auto workstation updating procedures. I involved inventory control procedures understand importance keeping accurate item inventory. I make sure I professional cordial dealings people I work with. My duties included leaving customers\end users knowledgeable, problem fixed smile face. Children's Program Developer/Operations Manager 01/2009 01/2011 Company Name City State I saw day day operations, sold memberships, retail goods, upgrade packages. I Taught martial arts classes designed curriculum programs taught martial arts children adults. I solved problems customers management talked frequently one one basis customers. I effective increasing sales revenue membership count. This position gave edge ability serve customers focus respect. Instructor/Owner 01/2005 01/2009 Company Name City State I saw day day operations, sold memberships, retail goods, upgrade packages, designed curriculum programs taught martial arts children adults. I solved problems customers management talked frequently one one basis customers. I effective increasing sales revenue membership count. I also chance experience selling business new owner. Technical Support 01/2005 01/2006 Company Name City State I solved problems phone user software package designed build picture frames. Problems included computer based well physical problems design picture frames. I able learn talk people phone show respect upbeat exciting. Education Training Bachelor Science Network Administration 2017 Western Governors University City State USA I Currently Enrolled Associates Applied Technology Networking Cisco Microsoft 2012 SouthernSouthern Crescent Technical College Griffin City State USA GPA: Graduated Summa Cum-Laude Networking Cisco Microsoft Graduated Summa Cum-Laude High School Diploma High School 1991 Griffin High School City State USA Skills Comptia Project+ Certification CIS Web Design Specialist Certification