CUSTOMER SERVICE REPRESENTATIVE Summary To obtain position enable use organizational skills ability work people, stable environment lead lasting relationship. Experience January 2014 Current Company Name － City State Phoenix Aviation provided extensive knowledge aviation amongst multiple product lines; remaining task oriented working team member. I currently work Agriculture, Commercial Aircraft, Commercial Airport, Airline product lines. Having knowledge multiple product lines asset, I able assist multiple underwriters underwriter assistants throughout company. Issue new business renewal binders, endorsements, mid-term changes may occur, maintaining monthly reports commercial airline policies. Assist brokers daily basis concerns questions concerning policies, certificates, loss runs, invoices, endorsements Agriculture, Commercial, Airline products. Familiar intranet internet based systems incorporate paperless process. I received numerous awards going beyond manager multiple underwriters. Customer Service Representative February 2013 January 2014 Company Name － City State AIG Aerospace provided knowledge aviation ability assist brokers; also working part team providing best customer service. Having knowledge aviation useful assessing aviation risk, includes aircraft specifications, reviewing pilot experience, etc.; produce computer-generated quotes binders. Issue endorsements, binders, policies light general aviation aircrafts also maintain renewals continuing basis updating underwriter information renewal proposals. Manage respond brokers daily basis concerns questions regarding accounting, underwriting, renewals, policy terms conditions, non-ownership program, providing training brokers regarding external quote system. Familiar intranet internet based systems incorporate paperless process. Research corrected premium discrepancies offsetting balances accounting system. Device Support Center Manager January 2008 Current Company Name － City State Flextronics provided managerial skills needed supervise, communicate, manage overall performance staff store. Analyze daily reports data received, giving recommendations, developing strategy plans improve quality quantity company. Taking inventory supplies, mobile devices, accessories store documenting daily transactions. Mobile devices become important aspect culture therefore necessity customer's problems resolved soon possible. My experiences given ability expertise train employees, staying abreast AT&T mobile devices latest technology. At Flextronics, mandatory quotas must met monthly achieve support center goals, visions objectives. I aptitude achieve goals independently group setting; able motivate others. I excellent multi-tasking maintaining flexibility. My daily duties consist assisting customers person phone. My verbal communication skills allow effectively communicate Flextronics position, listening asking questions meet customer's needs. I empathy listening others; educating customers devices resolving issues. My written communication skills another essential part daily duties Flextronics. For every customer comes store account must annotated. The annotations must include customer's name, issue, troubleshooting steps performed, results steps, resolution issue. My organizational skills invaluable within device support center. Due abundance customers wireless devices. It imperative organized especially dealing customers proprietary information. These skills help efficient supervising managing employees; remaining attentive customer. I awarded employee month five months. Along numerous emails phone calls positive feedback customers. I also sent Shreveport, LA expertise assist employees customers. Education Baccalaureate Science Business Administration/Marketing 2008 Business Administration/Marketing University Louisiana Lafayette Skills accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills