INSTRUCTIONAL DESIGNER Professional Summary An instructional design position working medium large company focused developing conducting quality programs customer training internal operations requiring analytical thorough person ability To contribute developing implementing training programs materials customers employees improve efficiency enhancing company's image building company's growth. Instructional Design, Program Development, Program Evaluation, Needs Assessment, Storyboarding, Learning Analysis, Writing Objectives, LCM, Mapping Management, Supervision, Administration, Budgeting Training, Presentation Development, Public Speaking, Customer Service Familiarization SCORM, ADDIE Interned General Dynamics Information Technology Skills Budgeting finance Project management Strong verbal communication Conflict resolution Extremely organized Team leadership Data management Process implementation Client assessment analysis Staff development Work History Instructional Designer 01/2014 Current Company Name – City State Key Accomplishments. Successfully designed WBT course; Rating Veterans Service Representative (RVSR), Veterans Benefit Administration (VBA). Successfully designed WBT course; Basic Acquisition 101, Defense Acquisition University (DAU). Food Beverage Director 01/2013 01/2014 Company Name – City State Key Accomplishments Created jobs aids Successfully trained staff compliance State Food code Successfully trained staff compliance Food vendor requirements Successfully monitored maintained Federal State Lunch program requirements. Food Beverage Manager 01/2012 01/2013 Company Name – City State Key Accomplishments. Successfully trained staff compliance State Food code. Design, planned implemented soft skill training programs. Manager 01/2011 01/2012 Company Name – City State Key Accomplishments. Partnered Rosen College host internships college. Successfully developed, managed implemented catered special events. Food Beverage Manager 01/2010 01/2011 Company Name – City State Key Accomplishments Assisted designing implementing comprehensive training program increase positive guest comments 10% Successfully integrated managed leaders training staff Successfully implemented boarding touch points new hires reduced turnover 80% Designed implemented boarding mentoring program transitional employees Tutored employees utilizing individual development plan tool professional development. Facilitated, trained certified exempt non-exempt personnel Serv-Safe Organize, updated maintain files records training programs Analyze, summarize submitted reports results training programs conducted Perform reviews appraisals trainees result trainings. Training Educational Consultant 01/2009 01/2010 Company Name – City State Key Accomplishments. Co-project manager Kee-Wee Family Entertainment Center, concentrating service training, dining room design, food labor costing interviewingand sourcing employees. Assisted implementing time lines checklist help reduced redundancy cost 5%. Developed implemented training manuals establishing SOP's. Sales Support Manager 01/2008 01/2009 Company Name – City State Key Accomplishments Facilitated guest service skill training included conflict resolution, non verbal communication, etc facilitating multi day experiences sales support staff improved guest satisfaction scores 7% Designed put action job descriptions Sales Support Staff Facilitated Food Handler certification classes F&B staff mandated State Florida achieved 100% successful completion rate Coordinated Subject Matter Experts senior leadership put action English Second Language classes improved communication internal external guests. Instructor/Manager 01/2006 01/2008 Company Name – City State Key Accomplishments Successfully capitalized Le Cordon Bleu brand marketed student operated restaurant increase revenue 24% utilizing radio print media Facilitated, assessed, coached, developed, planned implemented learning programs students transitioning food service industry, learning included wine service, guest recovery, different styles service, POS, handling difficult guest etc. graduation rate exceed 96% Utilized total facility maximized blended learning techniques instructor-led learning, professional symposiums, field self-study, workshops Independent consultant Volcano coffee shops, facilitated classes customer service learning included, financial impact service, customer expectations, attitude, personality styles, listening skills etc. positive guest comments increased 15% Successfully utilized Joomla LMS curriculum aided graduation rate 96% Successfully installed Open Table program resulted increase 18% guest penetration restaurant Successfully developed started Catering Club students interested industry resulted 75% students elected enter industry internship elective. Revenue Operations Manager 01/2004 01/2006 Company Name – City State Successfully administered start Café Orlando Culinary Academy, included, menu design costing, creating implementing standard operating procedures, vendor negotiations etc. Recognized strong communicator leader bestowed Corporate Customer Service Award Implemented quick/counter service curriculum, included learning POS, cash handling, listening non verbal communication skills, up-selling, etc., graduation rate exceed 96% Created put practice training manuals learners, included opening closing procedures, operating cleaning equipment etc. Collaborated educational institutions formulating business plan similar OCA cafe model i.e., installing student operated food venues campuses Utilized various media tools market Café print e-Media increase penetration 30%. Intern Company Name – City State Key Accomplishments Selected Decision Review Officer (DRO)curriculum development team Completed Learning Analysis Report DRO project Successfully reviewed Veterans Benefit Administration (VBA) Training Performance Support System (TPSS) storyboards VBA's LMS (Learning Management System) functionality identify discrepancies functions would initiate actionable items needed addressed Successfully evaluated technical competences mapping competences VBA provided Task Analysis reports Effectively revised Life Cycle Maintenance (LCM) assorted VBA training courses based Section 508 requirements Successfully re-wrote VBA's assessments six courses based Section 508 requirements VBA Created matrices three VBA web-based courses (Loan Technician, Loan Specialist, Public Contact Representative) mapping task course link knowledge, skills, aptitude competencies Effectively reviewed storyboards construction, errors ensured storyboards meet designed conventions projects, e.g. prompts, bullet points links Collaborated SMEs develop course curriculum DRO project Effectively collaborated HPT SMEs develop DRO curriculum. Analysis design activities include creating design task flow charts, narratives, SME interview questions. Education Bachelor Science Florida International University City State Masters Instructional System Design UCF City State System Design Affiliations Member ASTD Member ISPI Member NEA Skills administrative, Adobe, Adobe Acrobat, Photo, Photo Shop, Basic, business plan, cash handling, charts, closing, Communication Skills, conflict resolution, consultant, curriculum development, Customer Service, designing, English, special events, financial, instructor, Instructional Design, leadership, listening, Managing, market, mentoring, Microsoft Excel, Microsoft Power Point, Windows, Microsoft Word, negotiations, communicator, personnel, POS, print media, quick, radio, selling, Sales Support, SOP, Task Analysis, Technician, training manuals, training programs, VBA, verbal communication skills, verbal communication, Video, workshops