ACCOUNTANT Summary Reliable Customer Service Representative extensive track record demanding sales account management environments. Personable responsible Cashier 2 years retail customer service. Solid team player upbeat, positive attitude. Results-driven proven ability establish rapport clients. Highlights Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Resourceful Dedicated team player Account management Results-oriented Self-directed Time management Strong problem solver Strong interpersonal skills Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Quality Communication Interacted 50+ affiliate stations US Puerto Rico, ensuring reliable high-speed delivery residential small-business customers. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Product Sales Cross-sold services rate 30%, upgrading customers different plans product packages. Market Research Interviewed clients via market research surveys identify product issues customer needs. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Multi-tasking Cashiered two cash registers tandem maximize customer flow. Database Maintenance Assisted managing company database verified, edited modified members' information. Experience 01/2014 06/2015 accountant Company Name City State Investigated resolved discrepancies monthly bank accounts tight deadlines. Collaborated extensively auditors preliminary year-end audit processes. Tracked capital spending approved capital requests. Aligned financial activity regulations GAAP. Thoroughly reviewed financial statements tax audits correct discrepancies. Managed cash stock inventory balances accurately. Maintained adequate cash supply cash drawers multiple checkout stations. Processed issued money orders customers. 04/2013 11/2013 marketing sales Company Name City State Contributed relevant conferences events off-line online increase brand awareness. Analyzed ratings programming features competitors evaluate effectiveness marketing strategies. Managed inbound outbound marketing campaigns generate new business support partner sales teams. Coordinated pre-show post-show activities trade shows. Coordinated monthly quarterly marketing community events, aitel mobile money online banking. Presented current promotions public events tradeshows. Implemented evolved high-impact strategies target new business opportunities new markets. Successfully interacted customers retail buyers expedite orders. 01/2012 01/2013 customer service Company Name City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Prevented store losses using awareness, attention detail integrity. Organized weekly sales reports sales department track product success. Attended local, regional national trade shows product development training defined territory needs. Worked strict deadlines responded service requests emergency call-outs. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Successfully interacted customers retail buyers expedite orders. Assisted customers store product complaints. Processed issued money orders customers. Responsible ringing customers timely manner guaranteeing high level customer service. 01/2010 08/2011 administrative assistant Company Name City State Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Served central point contact outside vendors needing gain access building. Planned meetings prepared conference rooms. Dispersed incoming mail correct recipients throughout office. Supplied key cards building access employees visitors. Made copies, sent faxes handled incoming outgoing correspondence. Created weekly monthly reports presentations. Managed day-to-day calendar company's senior director. Education 2013 Associate Arts international business MAKERERE UNIVERSITY BUSINESS SCHOOL City State uganda Coursework Business, Marketing Communications Affiliations MAKERERE BUSINESS SCHOOL. Skills Professional friendly Careful active listener. Multi-tasking Strong public speaker Cash handling Account management creative. Customer service. Time management. Telephone skills.