CLIENT SERVICE SPECIALIST Professional Summary Results oriented business professional successful track record areas of: Strategic planning; implementation operation programs within set time frames; volunteer management, Proven ability see “big picture” quickly isolate areas improvement. Strong analytical problem solving ability combined solid understanding team work. Ability communicate well individuals levels organization. Core Competencies Personable professional quick learning skills Ability effectively work independently team Excellent Communication Skills- Written Oral Highly organized dedicated person positive attitude. Highly motivated self-starter takes initiative minimal supervision Flexible team player ability effectively prioritize juggle multiple concurrent projects still making deadlines Strong logical analytical thinker demonstrated talent problem solving Thrive challenging tasks office environment. Confident, hard-working individual quick assimilate new concepts meet challenges Professional Experience Client Service Specialist Sep 2012 Current Company Name － City State Responsible analysis, troubleshooting resolution second-level service desk incidents Plan manage program implementation new clients; facilitate on-line registration members ensure eligible members access website. Manage administrative/database functions health screenings, resolve screening issues maintain accessibility member accounts. Work implementation account managers plan on-boarding new clients, also ensure account requirements met client go-live. Research strategies enhance client relationships Facilitate ensure loading eligible members database, within 24 hours. Streamline processes ensure scalability position company doubled growth; maintain competitive market operations accommodating client customizations. Public Relations Event Planning Intern Sep 2011 Jun 2012 Company Name － City State Led various project management life cycles inclusive planning phases, event planning management, outreach program implementation; supported project execution via management maintenance foundation database. Facilitated recruitment processes supervised performances qualified volunteers supporting signature events fundraising efforts; adapted intensive scheduling requirements maintained efficiencies performance program execution. Designed outreach materials coordinated distribution general public; provided details information regarding participation organizational programs initiatives. Solicited donations sponsors means products services. Marketing Assistant May 2011 Aug 2011 Company Name － City State Oversaw Customer Rewards Program development, execution, long-term management, enabled motivational incentives high-performing clients, resulting increased company loyalty; key facilitator design implementation marketing concepts materials. Managed maintained client database systems, oversaw communications reporting functions proactive alignment companywide goals. Improved personal production concurrent task management added value marketing strategies consultation new concepts. Gained subject matter expertise regarding Prinaj product line facilitate proactive management client issues expedited resolution key service issues. Public Relations Associate May 2009 Jul 2010 Company Name － City State Orchestrated design, implementation, ongoing management multiple customer relations training programs individually tailored compliance client specifications; pro-actively reviewed restructured programs align evolving needs resolve unforeseen issues. Monitored pending hits clips assisted compilation quarterly media reports support senior staff decision making. Responded managed media inquiries requests; secured expert resources co-developed press materials reactive media responses. Cultivated grew beneficial relationships media entities third party organizations streamline liaising communicative efforts clientele. Honored recipient Timex Communications Excellence Award. Education Master Science Integrated Marketing Communications 2012 Roosevelt University － City State USA Bachelor Arts Mass Communications 2009 Babcock University － City State Nigeria Computer Skills Fundraising Software: Donorperfect Desktop Publishing Software: Adobe Photoshop Word Processing Software: Microsoft Office Suite Accomplishments Honored recipient Timex Communications Excellence Award (2010)