SALES ASSOCIATE/MERCHANDISER Experience Sales Associate/Merchandiser Jul 2014 Current Company Name Investigate resolved customer inquiries complaints timely empathetic manner. Run markdown reports, manage store replenishment analyze buying reports. Contact customers follow purchases, suggest new merchandise inform promotions upcoming events. Operate POS system itemize, open credit accounts complete average 50 customer purchases. Write sales slips sales contracts. Plan coordinate availability products advertising promotion purposes. Answer average 20 calls per day addressing customer inquiries, solving problems providing new product information. Maintain knowledge current sales promotions, policies regarding payment exchanges security practices. Describe product customers accurately explain details care merchandise. Confer store managers obtain information customer needs preferences. Monitor analyze sales records consumer purchasing trends. Anticipate consumer buying patterns create purchase inventory plan. Set recommend mark-up rates, mark-down rates selling prices merchandise. Complete stock orders manage inventory levels. Organize track departmental receipt flow new reorder merchandise. Partner sales representatives managers coordinate delivery merchandising schedule. Educate employees new merchandise seasonal workshops. Group Sales Associate Oct 2003 Jan 2008 Company Name Provided outstanding customer service existing potential patrons order maximize group ticket sales. Developed new clients focusing assigned target markets, resulting goal significant increased gross sales. Produced target market sales analysis reports track sales trends year year. Provided proactive customer service donors patrons interacting via phone, email person assist matters related ticketing, upcoming events, membership benefits. Assisted organization prospect lists coordinating materials pertinent planning solicitations, cultivation events, activities. Concluded advanced bookings box office preparing details group contracts Tessitura ticketing system. Followed patrons ensure timely payment client receives tickets materials needed performance. Actively pursued client stewardship opportunities hosting clients dinners, performances, relationship building initiatives. Worked management various departments address specific customer service requests needed as; accessibility accommodations, transportation needs, dining, receptions, tours. Office Assistant Sep 1998 Oct 2003 Company Name Managed day- -day administrative responsibilities included; reporting documentation, record keeping, maintaining files, correspondence, internal/external communications. Planned developed conference program, agendas, schedules, sessions, handouts collateral materials. Promoted marketed conference, created disseminated brochures, articles, email blast. Handled administrative details registration, payments, travel/transportation. Responded inquiries ensuring clear communication speakers, conference attendees, staff. Education Bookkeeping 2018 Stratford Career Institute － City State Canada The Training Source, Inc. Summary CLIENT RELATIONS OFFICE OPERATIONS Performance-driven administrative professional; 10 successful years facilitating support services managing fast-paced office operations. I Strong organizational communication skills. Advanced understanding customer needs diligent attention detail, resulting superior customer service high levels client satisfaction. Highlights People-oriented Filing data archiving Creative problem solver Payment processing Quick learner MS Windows proficient Exceptional communication skills Account reconciliation 50 WPM typing speed Proofreading Skills Account reconciliation, administrative, advertising, benefits, brochures, communication skills, contracts, Creative problem solver, credit, client, clients, customer service, delivery, documentation, email, Filing, inventory, manage inventory levels, mark, market sales, materials, merchandising, Office, MS Windows, Office Automation, Payment processing, policies, POS, promotion, Proofreading, purchasing, Quick learner, record keeping, relationship building, reporting, selling, sales, phone, transportation, typing speed, 50 WPM, workshops, articles