INFORMATION TECHNOLOGY MANAGER NETWORK ENGINEER Professional Overview A highly skilled accomplished Information Technology Manager 16 years expertise planning, implementing streamlining IT systems ensure maximum customer satisfaction business revenue. ​ Strong leader demonstrated ability work effectively individuals levels functional areas. Exceptional communication project management skills ability successfully manage multiple priorities assignments. Skills Platforms: Windows 2000, 2003 Server Professional, Windows XP (Pro Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange 2000 Hardware: HP, IBM, Dell, Intel Based Server Desktop Platforms, Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets, Toshiba E-310 Color Copier, Toshiba Sony Laptops, Inter-tel Software: MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere, Ghost, Antivirus, Utilities, Win fax; McAfee Virus Scan, Adobe: Acrobat, Illustrator, Photoshop, Partition Magic, Adware, Spyware, Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP Relevant Experience Information Technology Manager Network Engineer Feb 2006 Current Company Name － City State Responsible day-to-day operations functions Wilkes McHugh's six offices 300 staff members. Currently lead team 6 IT professionals Developers planning, upgrades, implementation IT systems, business applications, development new software tools. Work closely CIO senior management ensure business technology objectives aligned. Researched new technologies calculated future needs achieve accurate capacity planning. Negotiated hardware software purchases maintenance contracts. Dramatically reduced IT costs maintenance virtualizing company's infrastructure using VMware. Reduced physical servers 50 4 streamlined disaster recovery processes. Planned executed Active Directory domain migration 2008 2012 R2. Coordinated planning migration MPLS network 8 sites, including upgrades routers, switches network equipment. Increased speed reliability company email migrating Microsoft Exchange 2010 2016. Streamlined operations designing new Citrix infrastructure using Netscaler load balancers ensure better speed connectivity less downtime remote offices. Led planning implementation Disaster Recovery site Atlanta. Created company's first comprehensive business continuity plan tested success. Installed configuring Barracuda Spam Virus Firewalls resulting reduction Spam 40%. Enforced security policies, managed, monitored updated spam filtering, Virus Malware prevention systems. Reduced desktop application deployment times 60% designing implementing Microsoft's System Center Configuration Manager. Conducted training internal systems, local procedures technical subjects company employees. Coordinate external technology vendors, internal staff members, third-party consultants Network Engineer Sep 2003 Jan 2006 Company Name － City State Administered managed Windows 2003 server network environment. Responsible LAN WAN duties local remote Networks. Acted technical consultant clients various IT projects. Provide End-User Support Windows XP 2000 Operating Systems. Installed implemented Exchange 2003 mail server. Implemented Server Desktop security using Mcafee Enterprise ePolicy Orchestrator. Installed configured Web servers, FTP servers, POP3 mail servers. Manage Cisco 1900 Switches 2600 Routers. Configured VPN Remote Access users. Implemented software, Domain policies, patches upgrades using Group Policy SUS. Trained new employees Systems Administration Web development. Network Support Technician Jan 2003 Aug 2003 Company Name － City Provided network desktop support 800 users Provided technical support offices S.B.A. Domain Supported Help Desk using Help Star software Troubleshooting Windows 98 2000 Desktop Computers Implemented Group Policy Objects control desktop environment security Performed Hardware Software upgrades replacements Performed installations troubleshooting MS Office Suite Managed users, computers, Organizational Units Active Directory Created disc images desktop notebook computers using Norton Ghost Troubleshooting repairs Laser Printers Copy Machines. Education Bachelor Science Management Information Systems University Maryland University College － City State Certifications: Microsoft Certified Technology Specialist 2008 (MCTS 2008) Citrix Certified Administrator (CCA) Information Systems Management Certificate Project Management Certificate