PRODUCT SPECIALISTS Professional Summary To obtain Merchandising position within company provide style culture exudes ones present mindset retail industry. Ultimately provide excellent customer experience order maximize revenues market share receive healthy return investment. Experience 08/2014 Current Product Specialists Company Name － City State Responsibilities role include receiving answering customer inquiries requests regarding products, orders, pricing services offered providing operational support Garmin's consumer electronic products working customers determine products, accessories plan action best serves customer's individual needs. Other responsibilities include: Remain current changes policies, procedures, product offerings Report out-of-line conditions affecting customer satisfaction Develop maintain department company image philosophy public Become highly knowledgeable specifications, capabilities operation Garmin products Answer customer technical inquiries regarding Garmin products via telephone, letters, fax electronic mail Monitor, document report failure trends Garmin equipment Identify recommend improvements Garmin products, documentation procedures Review special circumstances authorize warranty service deemed appropriate. 09/2012 08/2014 Assistant Manager/Manager Company Name － City State Deliver premium customer service Driving sales goals meet exceed company standards Training hiring current new employees Implementing company visual merchandising standards Responsible paperwork regarding payroll, managing hours, daily operations Manage employees set individual goals allow personal growth business Work district manager implement loss prevention standards weekly audits customer awareness. 06/2012 09/2012 Apparel Sales Lead Company Name － City State Implementing merchandise presentation standards signage apparel department meet company standards maximize profits Supporting company standards selling customer service Assisting store management team general supervision store accordance company policies procedures including opening closing store front end coverage assigned Complying cash office procedures preparing deposits balancing cashiers Compliance loss prevention standards audit requirements. 07/2010 05/2012 Team Scout Coordinator Company Name － City State Set store displays, maintain change graphics. Move product optimize location floor/shelf. Refresh product presence ensure full neat presentation available inventory. Provide store support around key marketing programs, initiatives major product launches Educate retail managers sales associates Under Armour store programs, sales initiatives, product launches corporate merchandising guidelines Provide high level customer service within Under Armour merchandise areas, location within store based season, launch and/or event. 09/2009 07/2010 Footwear Specialist Company Name － City State Assist customers footwear needs Knowledge types athletic footwear Stock remodel footwear sales floor company standards weekly based company initiatives weekly planner. Loss Prevention measures taken daily daily self audits weekly shakedowns stockroom Work closely management maximize sales generate new customers Provide exceptional customer service needs. 12/2006 08/2009 Sales Associate Assistant Manager Company Name － City State Assist customers sportswear equipment needs Achieve daily sales goals customer satisfaction Stock remodel store sales floor emphasize new product in-season sports. Supervise train employees company brand standards workshops weekly meetings. Complete daily weekend ending paperwork present business results district manager. Handle daily deposits store reports. Education 12 2009 Bachelor Science Hotel Restaurant Administration Degree Hospitality University Central Missouri － City State GPA: GPA: 3.0 GPA: 3.0 Skills customer satisfaction, customer service, documentation, Driving, electronic mail, fax, graphics, hiring, inventory, letters, Loss Prevention, managing, marketing, meetings, merchandising, office, neat, payroll, philosophy, policies, pricing, receiving, retail, selling, sales, supervision, telephone, workshops