ACCOUNT EXECUTIVE Summary Extensive experience healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded exceeding targets expectations; Earned reputation dependable trusted healthcare care employee Recognize dedication professionalism. Received praise handling situations professional positive attitude current job. I given praise manager great communication skills willingness flexible schedule company currently required. Authorized work US employer Skills Staffing management ability Proven patience self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Patient-oriented Personal professional integrity Relationship team building Sound decision making Staff training development Effectively influences others Critical thinking proficiency Experience 06/2017 Current Account Executive Company Name － City State Generating referrals home health building relationships physicians, long term care, independent assisted living facilities community resources.Conduct market analysis; develop sales strategy, goals plans.Conducting sales calls, evaluating results effectiveness sales activitySupport business development activities help establish strong relationships new existing referral sources. Call physicians, hospitals, skilled nursing facilities' management, discharge planners, case managers within assigned territory promote homec health services.Build maintain client relationships. Prepare business plans maintain target lists. Prioritize accounts accordance market sales plan.Gather organize account-related information provide input key customer opportunities, service line extensions proposal contract pricing. Identifies, develops maintains relationships prospective referral sourcesActively pursues payer contracts preferred provider networksUtilizes sales skills product knowledge obtain new patientsEffectively utilizes CRM. 01/2015 01/2017 Director Healthcare Strategy Company Name － City State Carefully selected, developed retained qualified staff, well trained new staff annually. Evaluated patient care procedural changes effectiveness. Created annual goals, objectives budget made recommendations reduce costs. Assisted design execution programs contributed growth organization fiscal year. Administered, directed coordinated activities agency. Served liaison management, clinical staff community. Expertly planned, coordinated, organized directed operations agency. Directed installation improved work methods procedures achieve agency objectives. Cooperated health related agencies organizations community activities. Implemented standards methods measure effectiveness agency activities. Actively maintained up-to-date knowledge applicable state Federal laws regulations. Sourced implemented new performance appraisal process. Provided thorough supervision day-to-day operations facility accordance set policies guidelines. Diligently monitored QA (Quality Assurance) program improve performance maintain high standards care. Minimized staff turnover appropriate selection, orientation, training, staff education development. Established maintained positive relationships government regulators, residents, families, area health care providers, physicians community large. Organized led weekly personnel meetings team members. Developed managed budget revenue expectations actively seeking ways eliminate reduce expenses. Corresponded operations staff ensure key client deliverables revenue goals met. Closely monitored competitor activity, legislative regulatory initiatives agency concerns contracts developed strategies respond. Revised policies procedures accordance changes local, state federal laws regulations. Coached developed care team consistently ranked among top region key clinical, performance financial outcomes. Planned, organized, supervised provided assignments nursing, technical, office biomedical staff. Managed average 50 employees shift. Provided administrative clinical leadership nursing staff helped improve annual retention rate. Monitored staffing patterns nursing care hours efficiency made changes necessary. Routinely evaluated overall resident care within facility diligently enforced high standards. Call physicians, hospitals, nursing facilities healthcare providers promote Home Health services. I expert regarding services provided Home Health: Skilled nursing, PT, OT, ST healthcare services. Act liaison clients resolve problems provide information services maintain positive relations. Work partnership Account Executives, Executive Director Regional Sales Manager develop business plan strategy local market. Implement business plan local market report progress results Regional Sales Manager Maintain organized account information client, track sales data, identify key accounts potential problems. Review details expectations referral patients. Assist patients problem solving potential issues related health care and. financial social barriers (e.g., request interpreters appropriate, transportation services prescription assistance. Be navigator point contact patients. 01/2012 01/2015 Director Healthcare Strategy Company Name － City State Recruiting, consultant, staffing physicians, RN's, CNA's. Startup mobile diagnostic testing facility. Proficiently established business home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors medical groups specialties. Directed aspects daily operations, encompassing forecasting, planning market strategies, sourcing developing leads, negotiating contracts, closing sales, maintaining client relations. Facilitated major projects territories. Trained, developed mentored new sales representatives selling techniques, product information, customer service. Initiate maintain routine contacts (to include visits, phone calls mailings) existing clients order ensure smooth working relationships (field based marketing). Market new business physician house calls, home health, transitional care departments, serve assistant Vice President Business development Clinical Services, Responsible Quality Assurance angels. Build solid relationships personnel various facilities. Maintain customer relationship activity utilizing SFDC database, include account planning, pipeline, retention growth efforts assigned tasks. Work Operations personnel assist maintaining high levels customer service existing accounts. Responsible gathering information regarding competition thorough understanding Competitor assigned area. Work Marketing/Communications develop effective communication marketing material (for internal external purposes) Demonstrate professional approach creating value gaining confidence Evolution Health services clients. Assist operations development systems encourage feedback clients. When applicable, assist training new Account Executives. 01/2007 01/2013 Multi Doctor Health Clinic Manager Company Name － City State Relayed feedback clinical settings' effectiveness enabling students reach course program goals. Evaluated patient care procedural changes effectiveness. Created annual goals, objectives budget made recommendations reduce costs. Served liaison management, clinical staff community. Actively maintained up-to-date knowledge applicable state Federal laws regulations. Provided thorough supervision day-to-day operations facility accordance set policies guidelines. Regularly evaluated employee performance, provided feedback assisted, coached disciplined staff needed. Minimized staff turnover appropriate selection, orientation, training, staff education development. Observed strict confidentiality safeguarded patient-related information. Coached developed care team consistently ranked among top region key clinical, performance financial outcomes. Established facility's annual budget conducted monthly reviews ensure finances properly allocated. Reviewed approved time cards processing payroll department. Assigned staff meet patient care needs address productivity standards, adjusting census, skill mix sick calls. Supervised evaluated activities medical, nursing, technical, clerical, service, maintenance personnel. Developed arranged continuing education opportunities staff increase knowledge skills. Kept abreast advances medicine, computerized diagnostic treatment equipment, data processing technology, government regulations, health insurance changes financing options. Supervising accuracy patient's information, diagnosis's coding, Obtain/ maintain process referrals insurances ensure accurate billing process's obtain/ maintain two computer systems new/ updated data insurances, ICD9, CPT4 codes, address corrections, registration, scheduling, etc.Train new hire continuing education employees. Manage multiple office tasks. Develop department process improvement goal/plans competency skills. Responsible attendance staffing needs. Assist billing collections duties. Second submission claims, posting payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible maintaining A/R MED Risk insurance, Responsible IME'S (Independent Medical Examinations) scheduling, A/R, medical records, working judges, attorneys workman's comp companies, insurance etc. Liaison five offices, assure accuracy staffing needs, Participate Corporate Compliance TQM. 01/2003 01/2007 Medical Research Coordinator Company Name － City State Triage front office duties, charted, medication refills, scheduled procedures, medication refills,. scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,. medication refills, scheduled procedures, Coumadin evaluation, assisted doctors needed, lab. preparation, EKG'S, holter event monitors, insurance verification authorization. Education Training Present Bachelors Science Healthcare Management Letourneau University Dallas － City State Healthcare Management 2016 Associates Science Healthcare Management Letourneau University Dallas － City State Healthcare Management 1993 High School Diploma Ferris High School － City State Skills assisted living, business development, Business development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health services, Home Health, hospice, market analysis, market strategies, marketing material, market sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs