AVIATION RECORDS ANALYST Summary Highly organized detailed-oriented Analyst 15 years professional experience providing expert problem resolution customer support U.S Navy, Marine Corp, civilian customers. Highlights Vast computer skills Fluent communicator Customer service expert Extensive technical knowledge Proven Problem solver Deadline-oriented Experience Company Name June 2014 Current Aviation Records Analyst City State Utilize SkyBOOKs aviation maintenance tracking application provide aircraft configuration maintenance program compliance data "build" aircraft electronic logbooks accurately timely manner within web-based software application (SaaS) providing all-around complete product aircraft owner operator ensuring precise aircraft maintenance planning tracking tool. Meticulously researched accurately analyzed 200 aviation logbooks forms maintenance documentation provided aircraft owner operators determine compliance accordance specified maintenance requirements. Expertly examined aircraft engine aircraft specific component maintenance manuals Instructions Research Airworthiness documents determine required maintenance actions associated intervals. Company Name February 2014 June 2014 Functional Analyst City State Provide information systems technical support including numerous windows servers two Linux servers supporting 1,000 military civilian customers. Diligently conducted vital daily server system checks ensuring 100% system availability 24 hours day, performed nightly server back-ups, release print batch reports, monitor ensure continuous successful system interface Navy ERP, provide system maintenance troubleshooting required. Responsible ensuring timely review updates teams vital Standard Operating Procedure technical documents. Company Name November 2004 September 2013 Technical Support Representative City State SME web based Advanced Skill Management (ASM) application's day-to-day operations including training Naval personnel use ASM, electronic paper record keeping, troubleshooting, resolving documenting customer issues, soliciting enhancements, verification vital data entry requirements ASM application use majority naval aviation community encompassing 4500 military civilian personnel. Directed design, development, quality assurance, implementation, management approximately 3000 mission critical technical documents within ASM program. Coordinated implementation new systems, patches on-site upgrades, implementation testing enhancements ASM ensure maximum utility functionality ASM system meet customer needs expectations. Single point contact collecting interpreting customer feedback problematic E-tool issues data 19 Naval Marine sites advised higher management suggested actions immediate resolution. Provided expert user support development team customer needs assist customers articulating user needs recommendations. Company Name February 1999 October 2004 Aviation Data Analyst E-6 Proven Aviation Data Analyst U.S. Navy Naval Air Station Jacksonville, FL. supporting numerous aircraft types ground support equipment. Performed variety functional processes using NTCSS Desktop II. Changes NTCSS passwords, monitors manages print request printer configurations, monitors system information, changes application process limits. Maintained system security. Inputs, extracts, analyze validate maintenance data; develops interprets management reports, monitor input data parameters up-line reporting related interface requirements. Performed analysis aviation 3M data directed support Naval Aviation Maintenance Program. Regularly prepared highly detailed data summaries reports using SQL ad hocs, spreadsheet, graphical, narrative, oral presentations. Increased analytical focus vital source documents led 50% decrease component turnaround time 7.4 days 3.7 days 45% increase corrosion man-hour documentation 4,950 hours 9,000 hours Expert analytical ability allowed timely implementation accurate management Aviation Financial Analysis Tool (AFAST) application directly responsible saving command 3.7 million dollars. Education Downers Grove South High School 1984 High School Diploma City State US Florida State College Jacksonville Associate Science Computer Science City State USA Seeking Degree Computer Science Information, 2011-2015 3.36 GPA; 55 Semester Hours completed. Courses completed: Computer Concepts, Intro Internet, Hardware Configuration, Software Configuration, Micro-Computer Applications, Database Concepts, Intro Computer Programing, Oracle SQL PL/SQL, Customer Support Operations, Project Management, Computer Networking, Web Technologies, Information Systems, Internet Programing. Accomplishments One year experience Aviation Records Analyst Bell Helicopter Four months experience Linux/Unix Functional Analyst Naval Air Station Jacksonville Nine years' experience Technical Support Representative U.S. Navy's web based Advanced Skill Management (ASM) Naval Aviation maintenance training application Five years' experience Data Analyst U.S. Navy Very proficient computer skills. Experienced Microsoft Word, Excel, Access, Power Point, Outlook, Internet, MS Project, SQL, hardware software installations Certifications Earned Technical Certificate IT Customer Support Specialist Florida State College Jacksonville. Skills Computers, Sql, Customer Support, Database, Networking, Oracle, Pl/sql, Project Management, Software Configuration, Aviation, Web Based, Technical Support, Data Entry, Documenting, Quality Assurance, Subject Matter Expert, Testing, Training, Analyst, Aircraft Maintenance, Saas, Crystal Reports, Excel, Linux/unix, Microsoft Project, Microsoft Word, Ms Project, Outlook, Python, Remedy, Scanning, Unix, Word, Enterprise Resource Planning.