SOUS CHEF Work Experience Sous Chef Jul 2010 Company Name － City State Assisted cooks preparation green salads, fruit salads pasta salads. Worked sauté fry stations. Plated distributed completed dishes waiters. Improved accuracy filled orders changing procedure sharing tickets. Took inventory placed orders, assisted food beverage operations. Front Desk Agent Company Name － City State Assisted Property Coordinator daily tasks worked hotel computer programming systems Worked HR department control staffing perform employee performance evaluations. Handled property functions daily basis ensure best performance persistent upgrading customer service, employee proficiency, performance, marketing, property ambience income. Handled room reservation Adjusted auditing reports Received send telephone messages facsimiles. Front Desk Manager Jan 2013 Jan 2014 Company Name － City State Process guest registration including calculation collection payment Conduct night audit assigned Processed financial transactions including verification processing credit card transactions accordance company policies procedures complete shift reports Maintain room status inventory Respond guest inquires request regarding hotel services, reservations, local attractions, directions, etc. Efficient several software systems PBX OPERA Perform work duties accordance safety security policies procedures Guest Service Recovery- Night Audit IHG Rewards Gold Level Rewards Champion Kept track enrollments reward members Maintained excellence according IHG's standards monthly enrollments Completed several IHG Rewards Compliance training seminars. Baquet- Front desk Jan 2010 Jan 2013 Company Name － City State Assisted administration work, contracts, contract changes, certificates. Prepared access cards, ordered products. Selected right candidates company's needs. Became familiar various laws ADA, FMLA, Workers Compensation. Front Desk Agent Jan 2011 Jan 2012 Company Name － City State Accomplished appointment scheduling, data entry revenue management, met sales goals. Interact customers daily basis via face face multi-line phone Prep Cook (Banquet Upheld Department Health policies maintaining sanitary pleasant dining environment Prepared meals customer satisfaction performed inventory management. Shift Supervisor/ Host Jun 2007 Dec 2007 Company Name － City State In charge hosts/ hostesses time shift supervisor, responsible front house. Checked time sheets ensure employees clocking properly, trained new employees POS system. Perform work duties accordance regulations OSHA, HAZCOM, Blood Borne Illnesses. Career Overview A highly- motivated, productive customer-focused team player strong communication, interpersonal, organizational, time management, analytical problem solving skills. Reliable dedicated ability grasp apply new procedures quickly; organize prioritize tasks meet deadlines adapt readily new challenges. Core Strengths Promoting hotel facilities Customer service Hospitality Supervising Resolving guest disputes Project Management Marketing Experienced multiple reservation systems Strong influencing communication skills. In-depth knowledge hotel, hospitality, leisure service sector. Able identify, understand give priority urgent issues. Working long hours, pressure tight deadlines. Accounting Revenue Management Accomplishments Hilton Garden Inn Opening Team Member Woodbridge, Virginia Educational Background Master's Business Administration 2015 Stratford University － City State GPA: GPA: 3.8 Magna Cum Lade Business Administration GPA: 3.8 Magna Cum Lade Bachelors Arts Hospitality Management 2013 Stratford University － City State USA Hospitality Management Associate Applied Science Advanced Culinary Arts 2010 Stratford － City State USA Advanced Culinary Arts (C.C.) Certifications Trainings City State TIPS certified CPR-AED Certified Certified Food Handler, State Virginia Food Management Professional, State Virginia IHG Training OnQ Training Certified Culinarian 2010 Skills ADA compliance, auditing, computer programming, contracts, CPR, credit, customer satisfaction, customer service, data entry, Department Health, financial, HR, inventory management, Cost accounting, marketing, access, PBX, policies, POS, safety, sales, scheduling, seminars, staffing, supervisor,