SOFTWARE SUPPORT SPECIALIST Professional Summary Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Skill Highlights Strong organizational skills Energetic work attitude Telephone inquiries specialist Customer service expert Telecommunication skills Adaptive team player Active listening skills Sharp problem solver Work Experience Software Support Specialist Company Name － City State Evaluated system potential testing compatibility new programs existing programs. Maximized use software training users; interpreting instructions; answering questions. Maintained system capability testing computer components. Assisted customer installation software hardware. Financial Foundations Associate Company Name － City State Acquired applies developing knowledge products, services, processes. Recognized life events, understands member's needs provides advice order deliver appropriate solutions member. Handled basic billing inquiries focusing "One Done" philosophy. Specific product knowledge includes Auto, Home, Renters, Valuable Personal Property. Assisted members online account. Admission Representative Company Name － City State Execute high volume outbound phone calls. Contacted students computer issues. Completed interview process prospective. Follow-up regularly student start classes. Associate Company Name － City State Handled inbound telephone inquiries retirement plan participants. Responded client's requested account maintenance balance information. Processed financial transactions. Offered appropriate products services. Provided appropriate education regarding participant's retirement plan. Wells Fargo Equity Direct Customer Service Advocate Responded complaints customers regarding banking financial products. Communicated departments resolve customer issues. Monitored customer inquiries complaints assist effective resolution same. Coordinated customer ensure optimal level customer services. Prepared records monitor results customer associate departments. Ensured optimal level customer services. Business Development Representative Company Name － City State Developed sales training guide used training period newly hired agents. Excellent oral written communication skills. Successful development maintenance positive customer relationships. Experienced database management web content development. Responsible annual range $1-3M net new business. Branch Manager Company Name － City State Trained administrative personnel managers loss prevention. Took measures building precaution like alarm management camera. Provide necessary training loss prevention personnel. Completed weekly payroll using ADP payroll services. Accomplished recruiting staffing required client. Took measures equipment cost reduction control audits. Security Police Superintendent Company Name － City State Supervised Security Forces Cheyenne Mountain AFS (NORAD). Supervised trained Information/Industrial Security Inspector NORAD. Responsible monitoring emergency response exercise NORAD. Ensured safety base weapons, property personnel hostile forces. Directed vehicle pedestrian traffic base. Leads organizes Security Police operations. Enforced standards conduct, discipline, adherence laws directives. Carried Security Police on-scene commander function. Oversaw evaluated unit performance. Developed Security Police plans, policies, procedures, instructions. Assessed installation deployed location vulnerabilities. Established programs, plans, policies protect Air Force combat capabilities. Developed orientation education programs information security. Developed managed force protection antiterrorism programs training. Education Training Bachelor Science Business Administration 2015 Regis University － City State USA Business Administration Skills administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills