AVIATION OPERATION SPECIALIST Summary Pursuing position Client Support Specialist II, along opportunity achieve maintain highest level customer service, data compilation, team excellence. Highlights Staff training development New employee orientations Microsoft Office Suite expert Attention detail Maintains confidentiality People-oriented Organized Exceptional communicator Secret Security Clearance (Clearable) Accomplishments Awarded good conduct medal excellent military service Awarded (2) Army Achievement Medals. Experience Aviation Operation Specialist January 2014 February 2015 Company Name City State Compiled, managed, maintained sensitive flight data 60 aviators ensuring flight departures arrivals successful aviator flight information accurately consistently logged daily weekly flight reports. Safeguarded, analyzed maintained up-to-date aviator flight hours personnel individual flight records utilizing Centralized Aviation Flight Records (CAFRS) information operating systems 60 aviators identifying correcting deficiencies 20%. Presented excellent communication skills secured radios identifying aviators medical status, aircraft information location cases precautionary landings due aircraft deficiencies, weather accidents, order inform appropriate channels increased response personnel aircraft recovery time. Monitored secured radios order assist aviators take landing contacting maintenance crews fueling crews needed increasing communication parties rapid service. Managed equipment cost 30 thousand dollars loss conducting constant inventory checks following detail specific procedures issuing receiving specific equipment. Continuously organized created systems labeling storing classified documents equipment. Provided excellent customer service aviators issues concerns regarding flight hours searching previous records ensuring current hours accurate. Tracked aviators aircraft utilizing digital mapping systems. Assisted control tower base ops communicating aviator flight information. Secret security clearance. Defense Travel System Representative January 2012 December 2014 Company Name City State Managed 1 million dollars Federal funds travel arrangements, claims travel reimbursements 300 employees using Defense Travel Operating Systems (DTS) resulting decrease error excessive expenses 10%. Ensured rapid travel pay reimbursement entitlements. Excelled communicating data, reports trackers Federal funds utilized personnel travel, claims reimbursements. Safe guarded destroyed sensitive personnel information social security numbers, bank accounts decreasing identity theft. Provided stellar customer service 300 employees individually collectively coordinating travel arrangements career progression training special missions within different states countries providing smooth transition. Maintained accounts 300 employees created trackers excel inbound outbound dates. Worked side side SATO travel agency order book flights car rentals employees travelling missions, trainings and/or emergencies. Created reports employees delinquent closing travel vouchers Trained 5 employees DTS policies procedures along federal fund allocation entitlements. Secret security clearance. Administrative Assistant July 2011 December 2011 Company Name City State Secret security clearance Created weekly rotational day night flight schedules excel assigning aviators specific dates times potential flights enforcing fairness maximizing productivity. Filed approved flight schedules per FAA Created battle rhythm books missions training policies, procedures, directories, maps, schedules, content needed reference complete specific missions. Excellent communication skills answering phone calls relaying messages, sending emails replying emails fast response time. Prepared weekly reports actual flight times, aviators aircrafts flown. Education Bachelor Arts Organizational Leadership University Brandman City State US Expected graduation date February 2017 BBA Business Administration Accounting University Puerto Rico City State USA Completed 115 credit hours towards Business Administration, Accounting Personal Information I enjoy reading, dancing, watching scary movies, spending time family. Additional Information Honorable Discharge Skills travel agent, flight hours keeper, trainer, excellent communication, fast learner, content, high motivation, excellent customer service, manager DTS, digital mapping, manager funds, inventory, excel, personnel tracker, policies enforcer trainer, honest, high levels integrity, efficient high levels stress, team leader, enjoy challenges, security clearance (clearable), travel arrangements coordinator, fully bilingual Spanish/English.