HR ADMINISTRATOR/MARKETING ASSOCIATE HR ADMINISTRATOR Summary Dedicated Customer Service Manager 15+ years experience Hospitality Customer Service Management. Respected builder leader customer-focused teams; strives instill shared, enthusiastic commitment customer service. Highlights Focused customer satisfaction Team management Marketing savvy Conflict resolution techniques Training development Skilled multi-tasker Client relations specialist Accomplishments Missouri DOT Supervisor Training Certification Certified IHG Customer Loyalty Marketing Segment Hilton Worldwide General Manager Training Certification Accomplished Trainer cross server hospitality systems Hilton OnQ Micros Opera PMS Fidelio OPERA Reservation System (ORS) Holidex Completed courses seminars customer service, sales strategies, inventory control, loss prevention, safety, time management, leadership performance assessment. Experience HR Administrator/Marketing Associate HR Administrator Dec 2013 Current Company Name － City State Helps develop policies, directs coordinates activities employment, compensation, labor relations, benefits, training, employee services. Prepares employee separation notices related documentation Keeps records benefits plans participation insurance pension plan, personnel transactions hires, promotions, transfers, performance reviews, terminations, employee statistics government reporting. Advises management appropriate resolution employee relations issues. Administers benefits programs life, health, dental, insurance, pension plans, vacation, sick leave, leave absence, employee assistance. Marketing Associate Designed created marketing collateral sales meetings, trade shows company executives. Managed in-house advertising program consisting print media collateral pieces. Assisted complete design launch company's website 2 months. Created official company page Facebook facilitate interaction customers. Analyzed ratings programming features competitors evaluate effectiveness marketing strategies. Advanced Medical Claims Analyst Mar 2012 Dec 2013 Company Name － City State Reviewed medical bills accuracy treatments, tests, hospital stays prior sanctioning claims. Trained interpret codes (ICD-9, CPT) terminology commonly used medical billing fully understand paperwork submitted healthcare providers. Required organizational analytical skills well computer skills, knowledge medical terminology procedures, statistics, billing standards, data analysis laws regarding medical billing. Assistant General Manager Jun 2010 Dec 2010 Company Name － City State Performed duties including limited to, budgeting financial management, accounting, human resources, payroll purchasing. Established maintained close working relationships departments hotel ensure maximum operation, productivity, morale guest service. Handled daily operations reported directly corporate office. Hired trained staff overall objectives goals emphasis high customer service. Marketing Advertising, working public relations media, government local businesses Chamber Commerce. Executive Support Marketing Assistant Jul 2007 Jun 2010 Company Name － City State Provided assistance various department heads Executive, Marketing, Customer Service, Human Resources. Managed front-end operations ensure friendly efficient transactions. Ensured swift resolution customer issues preserve customer loyalty complying company policies. Exemplified second-to-none customer service delivery interactions customers potential clients. Reservation Front Office Manager Jun 2004 Jul 2007 Company Name － City State Owner/ Partner Dec 2001 May 2004 Company Name － City State Price Integrity Coordinator Aug 1999 Dec 2001 Company Name － City State Education N/A Business Administration 1999 Jefferson College － City State Business Administration Marketing Advertising High School Diploma College Prep. studies 1998 Sainte Genevieve Senior High － City State Awarded American Shrubel Leadership Scholarship Jefferson College Skills Accounting, ads, advertising, analytical skills, benefits, billing, budgeting, clients, Customer Service, data analysis, delivery, documentation, employee relations, financial management, government relations, Human Resources, insurance, labor relations, layout, Marketing, marketing collateral, medical billing, medical terminology, office, organizational, payroll, performance reviews, personnel, policies, posters, presentations, public relations, purchasing, reporting, statistics, website.