AUDIT AND RECOVERY SPECIALIST Summary Proficient highly skilled Customer support specialist years experience seeking use extensive background customer relations, collections sales intermediate-level position future advancement. Experience Company Name City State Audit Recovery Specialist 01/2016 Current Review, investigate, analyze, resolve key issues provider client level. Manage outstanding inventory assigned maintaining daily call volume inventory turnover rate expectations. Adhere escalation timeframes re-status inventory according department guidelines. Interface collaborate various levels provider level communicate outstanding inventory issues attempt continuous follow-up throughout order cash revenue cycle. Utilize contribute refining department policy procedures. Identify communicate process improvements result operational efficiencies. Ensure systematic data oriented efforts improve consumer and/or client services. Serve resource subject matter expert less experienced staff. Collaborate, coordinate, communicate across disciplines departments. Ensure compliance HIPAA regulations requirements. Demonstrate commitment Company's core values. The position responsibilities outlined way construed encompassing. Other duties, responsibilities, qualifications may required and/or assigned necessary. Company Name City State Healthcare Collections Specialist 06/2015 01/2016 The handling inbound outbound calls client customers. Conduct account research general analysis order assist customers. Interacting customers order resolve outstanding account balances assist payment plan set-ups. Following customers payment arrangements. Maintain accurate records documentation within customer's account. Responsible acting liaison customers clients. Maintain call control, including high level professionalism ensuring quality assurance scores proper level. Providing exceptional customer service, order establish one call resolution customers. Navigating Client Systems. Other related duties assigned. Company Name City State Student Advisor/Resolution Rep 12/2014 06/2015 Resolution student questions. Track escalated calls database. Follow basic procedures phone scripts. Use fundamental knowledge navigate customer information systems along basic knowledge client services products. Maintain work logs specific account dispositions. Assist staff necessary. Company Name City State Customer Service Representative 05/2014 07/2014 Under direct supervision, responsible conserving, maintaining, developing increasing business volume existing clients phone. Develop internal external customer relationships providing understandable, concise, accurate policy information written oral communication. Reply customers using multiple systems, technologies, coordination functions required. Provide information variety complex customer service issues requiring knowledge life insurance/ retirement/annuity products transactions focusing customer satisfaction, quality, efficiency. Speaks clients regarding service request problems; documents, evaluates resolves customer's inquiries. Gain proficiency automated workflow system. Process incoming outgoing mail, using automated workflow system. Process complex varied service requests. Represent Transamerica Life Protection professional pride internal external customers. Consistently meet/exceed set quality productivity standards. Company Name City State Customer Service Representative Sales Agent 03/2013 05/2014 Uses strong communication listening skills handle customer inquiries. Makes specific offers customers based customer interest. Offers suggested products services quickly efficiently. Adeptly works multiple applications containing customer product information. Answers inquiries clarifying desired information; researching, locating, providing information. Resolves problems clarifying issues; researching exploring answers alternative solutions; implementing solutions; escalating unresolved problems. Maintains customer product database. Skills Accomplishments Trained HIPPA, FDCPA, Medical Terminolgy. Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension. Computer Skills Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM. Education Training Business Management 2018 Prairie State College City State High School Diploma General Studies 2012 Harlan Community Academy Highschool City State