MEDIA SUPPORT SPECIALIST Professional Summary I've working Technical Support field last 4+ years honing professional skills well applying personality lead work directly senior level clients. This involved traveling across country installing hardware/software; well training/supporting clients high stress environment television broadcast/automotive industries. I looking specific position, company promotes internal growth, rewards hard work, place people happy work at. Skills Active Directory, Automotive, computer hardware, hardware, client, clients, data management, DC, documentation, DNS, network cabling, XML, features, file management, forms, FTP, Inspect, inventory, IP, Journalism, JSON, LAN, Law, notes, Managerial, meetings, Merchandising, Excel, Microsoft Office programs, office, Outlook, Powerpoint, Word, migration, network support, network, networking, Proof reading, Public Speaking, quality assurance, Recording, Research, sales, software developers, Strategy, supervision, System Administration, telephone, phone, Troubleshoot, web server, WAN Skills Team liaison Conflict resolution Data management Client Facing Personality Network Setup Hardware/Software Troubleshooting HelpDesk Support Client assessment analysis Emergency Support Root Cause Analysis Strong verbal communication Self-motivated Work History Media Support Specialist Company Name 02/2017 05/2018 Daily Tasks Inspect, configure, deploy new upgraded personal computer equipment according defined plans. Travel client locations across country training products installation media hardware. Respond end-user calls promptly apply proper operation equipment software. Install, set up, repair, replace network computer hardware/software. Troubleshoot network solutions including, LAN/WAN connections, TCI/IP communications, DNS configurations. Minor experience Active Directory, System Administration. Perform network cabling installation, testing configurations using networking testing equipment termination tools. Collaborate computer network support staff solve complex computer connectivity problems. Maintain enforce various forms IT documentation, including software licensing, HW inventory more. Worked liaison development team sales cater products clients/end users. Provided quality assurance software implemented changes based user habits feedback. Documented tracked analytics software usage create profiles customers better engage current/future clients. Minor experience formatting creating web technologies JSON/XML. Accomplishments Worked client feedback software developers implement new features became standard future software releases. Developed new methods acquiring hardware reduce costs half. Launched products largest metro markets United States (NYC, DC, Philadelphia ect). Migrated documentation previous administrations web server updated hosting service. Redline Automotive Merchandising. Technical Support Specialist Daily Tasks Compose develop routine detailed internet listings using web based software Maintaining accurate detailed contact records clients Ability establish priorities, work independently, proceed objectives without supervision Establishes communications regular basis company manager and/or staff clients Answer telephone calls emails, review messages, return phone calls timely manner Manages inventory systems clients data Training new employees daily tasks, concepts automotive industry Reviewing others work meet company standards meet goals. Go-to contact large scale clients Acted liaison developers clients Experience FTP communication functions. Accomplishments Assisted migration previous data management system newly developed system. Recruited trained staffs since promoted Managerial/ Tier 2 positions. Reshaped training tools accommodate remote workforce. Intern Company Name 02/2013 05/2013 Daily Tasks Daily office tasks, including file management, labeling, setting appointments meetings Active use Microsoft Office programs including Word/Excel/Powerpoint/Outlook Use research skills pertaining legislation, grant opportunities, best management practices Recording minutes/notes various internal/external meetings Proof reading various documents inconsistencies errors Development comprehensible summaries reports Accomplishments Participation development DCNR's 2014 Outdoor Recreation Plan Published thesis Motivating Youth Recreation Outdoors. Education BA Political Science Indiana University Pennsylvania City State 2013 Honors: Graduated Cum Laude 2013 Dean's list Fall 2012 Spring 2013 semesters GPA: 3.39 Coursework: International Law Legislative Process Journalism Mass Media American Foreign Policy Research Methods Political Sci State Local Political System Political Systems-Mil Strategy Public Speaking Judicial Process Fund Military Science Comp Govt II: Non-West Pol Systems Thesis: Motivating Youth Recreate Outdoors Accomplishments Worked client feedback software developers implement new features became standard future software releases. Developed new methods acquiring hardware reduce costs 30% Launched products largest metro markets United States (NYC, DC, Philadelphia ect). Assisted migration previous data management system newly developed system. Recruited trained staffs since promoted Managerial/ Tier 2 positions. Reshaped training tools accommodate remote workforce.