CERTIFIED NURSE ASSISTANT Professional Summary I motivated individual highly effective communication skills well level-headed health professional remains calm effective extremely difficult stressful situations. I seeking job Medical field Clinical position enable grow knowledgeable professional enhance current abilities. Skills General Administrative Experienced handling escalated phone calls Ability operate multi line phone system Front Office knowledge/General reception skills Proficient scheduling appointments/ Collecting Copays/ Verifying insurance eligibility /Consent forms Experience Epic (EMR system) Proficient patient-focused care Efficient reliable team player Core Competencies: Excellent telephone etiquettes Skilled handling multiple tasks working pressure Quick learner Customer Service Assistance Quality Assurance experience Knowledge medical terminology, medical billing coding Creative strong problem solver Exceptional communication skills MS Windows proficient Medical terminology knowledge Work History Certified Nurse Assistant 04/2009 10/2012 Company Name – City State Identifies/responds critical changes patients reports RN/LVN. Repositions patient maximum comfort hygiene measures gives general hygiene patients. Obtains patients self-report pain taking vital signs reports nurse. Charts vital signs graphic. Observes patient signs discomfort. Makes frequent rounds, answers call lights. Reports changes condition/behavior patient. Prepares room admission/transfer/discharge. Box Office Aide 1. Maintained accurate records patient care, condition, progress concerns. Monitored vital signs, blood pressure pulse. Responded appropriately physical, emotional developmental needs patients. Responded appropriately physical, emotional developmental needs patients. Obtained information clients' medical history, drug history, complaints allergies. Provided pre- post-operative care. Maintained clean, healthy safe environment. Performed clerical duties, word processing, data entry, answering phones filing. Maintained sanitary residents' program rooms. Performed procedures uses equipment delegated licensed professional, including blood draws EKGs. Documents objective data routine aspects patient care. Reported unusual circumstances patients' condition environment. Collects patient specimens data, including vital signs, input/output delegated measurements. Educated patients families infant care, preparation healthy meals, independent living adaptation disability illness. Provided comforting soothing environment. Took advantage opportunities continuing education, quality assurance performance improvement activities. Monitored expiration medical supplies medications. Monitored expiration medical supplies medications. Box Office Aid 01/2007 08/2011 Company Name – City State Alphabetical filing. Answer phone calls regarding performances ticketing. Assist customers questions performances. Office duties copying papers, faxing, packaging mail. Telephone Interviewer. Answered average [number] calls per day addressing customer inquiries, solving problems providing new product information. Greeted customers entering store ascertain customer wanted needed. Earned management trust serving key holder, responsibly opening closing store. Politely assisted customers person via telephone. Provided elevated customer experience generate loyal clientèle. Effectively communicated supported sales, marketing administrative teams daily basis. Handled daily heavy flow paperwork cooperated accounting departments invoicing shipping problems. Handled daily heavy flow paperwork cooperated accounting departments invoicing shipping problems. Assisted customers food selection, inquiries order customization requests. Developed reputation efficient service provider high levels accuracy. Scored top 10% employees successful resolution issues Investigated resolved customer inquiries complaints timely empathetic manner. Served main liaison customers, management sales team. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Directed calls appropriate individuals departments. Built long-term customer relationships advised customers purchases promotions. Monitored cash drawers multiple checkout stations ensure adequate cash supply. Operated POS system itemize complete average [number] customer purchases. Asked open-ended questions assess customer needs. Learned, referenced applied product knowledge information. Telephone Interviewer 09/2005 05/2006 Company Name – City State Survey Interviewer Bank America Scion. Administer questionnaire written record responses verbatim computer. Entered data databases timely accurate manner. Obtained scanned documentation entered database. Produced monthly reports using advanced Excel spreadsheet functions. Reviewed medical records completeness filed records alphabetic numeric order. Organized forms, made photocopies, filed records prepared correspondence reports. Reviewed updated client correspondence files scheduling database. Identified abnormal test results referred Clinical Laboratory Scientist review. Properly calibrated adjusted malfunctioning equipment ensure precise test results. Education Diploma Medical Assisting 2012 Downey Adult School City State Medical Terminology Basic billing. CPT ICD-9 Coding. Blood draws/Venipuncture Sterilization autoclaving Coursework Laboratory Equipment Calibration Certified Nurse Assistant/Medical Core Program 12 2011 Cypress College City State General Education pre-requisites Nursing Program. Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) CPR AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm N. Orange County Regional Occupational Program Certified Nurse Assistant/Medical Core Program Medical Terminology. Medical Abbreviations. Knowledge Body Systems/ Basic Anatomy Physiology. Certifications Medical Assistant Diploma Certified Nurse Assistant American Heart Association Healthcare Provider (BLS) CPR AED Nonviolent Crisis Intervention (CPI) HIPAA/OSHA Diploma Skills Basic, billing, Charts, CA, copying, CPI, CPR, CPT, faxing, filing, graphic, ICD-9, Keyboarding, Medical Terminology, mail, Office, Microsoft Word, Nursing, packaging, Coding, Telephone, phone, written Additional Information ADDITIONAL INFORMATION Available shifts, extended hours weekend assignments.