INFORMATION TECHNOLOGY SPECIALIST Summary Recent graduate seeking opportunity hardware software support. Highly poised dedicated strong education training supporting computer issues. Systematic IT professional proficient network, project emergency management. Able install hardware, patch software configure internal systems. Complex problem-solver top-notch planning communication strengths. Resourceful team player fast learner seeking leverage background database administrator role progressive organization. Skills Hardware updates Process improvement implementation Permissions management Software licenses patches Excellent problem solving skills Operating systems Task estimation GUI tools Knowledge streaming video platforms Timeline management Operational support Windows operating systems Experience Information Technology Specialist 02/2019 Current Company Name – City State Coordinated installation Microsoft software systems collaborated user experience team design implementation new features Kept hardware software systems current latest patches current licenses Provided on-site technical support project implementation recommended product changes upgrades product managers Trained new employees support processes, procedures knowledge base Mentored technical engineers support professionals provide professional development skill enhancement Researched, documented escalated support cases higher levels support unable resolve issues using available resources Shift Leader 11/2016 Current Company Name – City State Assigned daily tasks employees monitored activity task completion. Diligently restocked work stations display cases. Routinely moved stocked food products weighing 40 pounds. Performed position responsibilities accurately timely manner. Strictly followed cash, security, inventory labor policies procedures. Maintained clean safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster sidewalk. Stored food designated containers storage areas prevent spoilage cross-contamination. Reported shifts wearing neat, clean unwrinkled uniform. Handled currency credit transactions quickly accurately. Followed food safety procedures according company policies health sanitation regulations. Customer Service Representative 04/2017 09/2017 Company Name – City State Contacted customer follow purchases, suggest new merchandise inform promotions upcoming events. Operated POS system itemize complete average 50 customer purchases. Routinely answered customer questions regarding merchandise pricing. Chef 06/2016 02/2017 Company Name – City State Education Training GED Fremont Adult Continuing Education City State Information Technology 2019 Unitek College Fremont City State Skills Hardware updates Process improvement implementation Permissions management Software licenses patches Excellent problem solving skills Operating systems Task estimation GUI tools Knowledge streaming video platforms Timeline management Operational support Windows operating systems Work History Information Technology Specialist 02/2019 Current Company Name – City State Coordinated installation Microsoft software systems collaborated user experience team design implementation new features Kept hardware software systems current latest patches current licenses Provided on-site technical support project implementation recommended product changes upgrades product managers Trained new employees support processes, procedures knowledge base Mentored technical engineers support professionals provide professional development skill enhancement Researched, documented escalated support cases higher levels support unable resolve issues using available resources Shift Leader 11/2016 Current Company Name – City State Assigned daily tasks employees monitored activity task completion. Diligently restocked work stations display cases. Routinely moved stocked food products weighing 40 pounds. Performed position responsibilities accurately timely manner. Strictly followed cash, security, inventory labor policies procedures. Maintained clean safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster sidewalk. Stored food designated containers storage areas prevent spoilage cross-contamination. Reported shifts wearing neat, clean unwrinkled uniform. Handled currency credit transactions quickly accurately. Followed food safety procedures according company policies health sanitation regulations. Customer Service Representative 04/2017 09/2017 Company Name – City State Contacted customer follow purchases, suggest new merchandise inform promotions upcoming events. Operated POS system itemize complete average 50 customer purchases. Routinely answered customer questions regarding merchandise pricing. Chef 06/2016 02/2017 Company Name – City State