SENIOR IMPLEMENTATION MANAGER Summary Manage coordinate aspects benefit plan implementation new existing customers. Provide focused service initial post-sale client administration fostering strong, long-term partnerships customers key stakeholders including sales/service, consultants internal business units. Committed promoting on-going enhancements program installation. Qualifications Conflict resolution techniques Team management Meticulous attention detail Effective verbal written communication skills Embrace promote change Committed continuous learning Creative innovative Project Management Strong interpersonal communication skills Highly organized Trainer mentor new staff Accomplishments Part combined effort helped team exceed key performance metric goals New England Territory. Part combined team effort exceeded performance threshold turn around times resulting monetary incentives. Promoted Senior Implementation Manager Nominated Aetna Way Silver Award Experience Senior Implementation Manager 07/2016 Current Company Name City State Mediate coordinate resolution project deliverables implementation related issues guarantee customer expectations met exceeded. Develop execute implementation strategy consistent customer expectations; Ensure strategy administered accordance performance guarantee arrangements. Assist selection implementation staff development training activities; Mentor new staff. Identify gaps recommend enhancements related new and/or existing services workflows based broad view organization; contribute development new updated implementation tools, resources, materials Implementation Manager 04/2006 07/2016 Company Name City State Effectively managed implementation team dynamics provided direction/coaching fellow team members ensuring success overall implementation process; engaged team members follow-through responsibilities tasks. Maintained high level organization strong attention detail accuracy prioritizing large caseload achieve Key Performance Metrics 98.89% quality 99% turnaround; consistently received positive feedback sales partners, coworkers internal constituents. Collaborated developed complex account structures based customers' objectives Aetna's systems, administration reporting requirements. Successfully helped implement Mental Health Parity Health Care Reform benefit changes ensure Aetna remains compliant. Nominated Aetna Way Silver Award devoted assistance. Implementation Specialist 02/2004 04/2006 Company Name City State Precisely installed medical, dental pharmacy benefits mid-size, large specialty accounts Aetna systems applying state federal legislation. Extensive knowledge Aetna systems tools Successfully met quality strong attention detail achieving 99.49% accuracy. Efficiently resolved problems effective communication skills strong interpersonal relationships Implementation Managers, Sales Executives, Account Managers, Drafters Underwriters. Monitored reports daily basis manage large complex caseload. Consistently met targeted deadlines attaining 99.76% precision. Student Teacher 02/2004 05/2004 Company Name City State Designed implemented lesson plans. Organized St.Jude Math-a-thon event students. Successfully applied Responsive Classroom technique ease switch teacher Intern 09/2003 06/2004 Company Name City State Implemented lesson plans grades k-5 various schools classrooms. Taught classes art, music, gym. OTHER Fitness Consultant 09/2000 11/2004 Company Name City State Supervised front desk childcare staff establish productive workflow. Trained new employees effective transitioning old new hires. Promoted fitness consultant 1 year front desk childcare work. Education Connecticut Initial Educator Elementary Certification, K-6, June 2004 Sacred Heart University City State Master Arts Teaching July 2004 GPA: 4.0 Bachelor Science Psychology May 2003 GPA: 3.9 Summa Cum Laude, Psi Chi, Delta Epsilon Sigma Languages Fluent conversational Italian Skills Computer proficient, Salesforce.com, advanced interpersonal communication skills, teacher mentor, project management, adaptable flexible, responsive, analytical, conflict resolution