Resume_str,Category
"EMPLOYEE RELATIONS CONSULTANT Summary Human Resources partner areas expertise employee relations, Affirmative Action, recruitment, diversity, employee training analytics. A student Wells Fargo's Leadership Compentencies, exhibits leadership behaviors contribute business success, risk management sustained positive reputation premier financial institution employer choice. Highlights Interviewing expertise Performance management strategies Staffing recruiting professional Employment law knowledge Employee relations Manager coaching training HRIS applications proficient Employee handbook development Accomplishments Recipient, Isaacson Scholarship Graduate Work Education Rising Star Award B.S. History Recipient, Young Hispanic Leadership Scholarship Led Staffing Planning Committee [Number] years.Introduced first passive Open Enrollment process.Created rewards incentive program cited driving force behind branch employee retention rate [Number]%.Transitioned sales program full compliance. Experience Employee Relations Consultant June 2013 Current Company Name － City State Responsible managing employee relations functions multiple business lines business groups undergoing significant change. Responsible designing executing proactive employee relations plans programs accordance internal policy labor-law requirements acute focus risk management strategies. Partner levels business leadership partners throughout HR community identify resolve extremely complex issues requiring evaluation data intangible varying factors. Quickly attained increasing level responsibility growing doubling team within four months manage team 8 consultants. This entire team virtually located across United States provides strategic support business lines throughout CLG. Provide fluid strategic ER support multiple lines business includes sales, collections operations quickly learning apply complex compliance regulatory environments govern various products business practices. Serve secondary code administrator CCS Dealer Services. Provide direct consultative support ER related reporting executive level leaders Dealer Services Consumer Credit Solutions (CCS) Risk Compliance. CLG ER representative executive level business meetings. CLG's ER representative enterprise committees including ER Business Process Forum ER Insights Analytics actively contributing development business processes guide ER consultation areas wage hour investigations, fact finding documentation HRHD expanded scope ER displacement process. In 2013, contributed development current quarterly ER reporting templates currently involved Phase II enterprise driven ER reporting structure. Created led team-based execution ER training strategy Dealer Services' production operations teams face-to-face virtual learning environments. As part HR 2.0 key HR strategic initiative CLG create effective efficient HR team selected lead Capability Work stream comprised various level leaders different HR groups. This team deploy HR Engagement Principles, Customer Excellence resources Performance Consulting training initiative 4Q14 1Q15. Partnered HRBP influence create escalation process Dealer Services matrix organization. Los Angeles, California 5/2011 6/2013 Support company's value People Competitive Advantage supporting leaders attract, develop, retain motivate team members; provide tools resources needed succeed work; influence culture responsibility accountability businesses functions. Experience supporting Home Lending group, Consumer Credit Solutions group, Dealer Services former Wells Fargo Financial group. Volunteered support new business group CLG providing opportunity partner HR team create change management plan implement One Wells Fargo approach employment policy decisions. Leadership responsibility introducing Wells Fargo Provided counsel employees levels management workplace issues encompassing diverse scope situations requiring strong knowledge application policy, procedures labor law. Exercised judgment based experience policy knowledge recommend solutions resolve workplace concerns identify trends adversely affecting leadership team member experience. Equal Employment Opportunity Consultant, Corporate Employee Relations April 2001 October 2005 Company Name － City State Wells Fargo Bank San Francisco, California 4/2001 10/2005 Developed, implemented monitored company's affirmative action programs ensure compliance government regulations consult managers HR professionals regarding AA/EEO policies practices. Investigated responded charges discrimination represented company agency investigation, medication and/or settlement process directly state federal enforcement agencies, business partners legal partners. Created, developed implemented first enterprise-wide database tracking business specific charge activity reporting responsive business need-to-know charge activity settlement activity Prepared evaluated compensation reviews, EEO-1 reports, adverse impact analysis, goals progress reports under-utilization reports identify risk provide recommendations business HR partners address potential risk. Consulted use reports evaluate bench-strength Developed delivered training regarding AA charge process including coordinating annual Plan Writers Conference focused OFCCP regulation changes impact company's plan process Corporate Diversity Community Outreach Manager April 2000 August 2001 Company Name － City State Responsible creating implementing innovative employment strategies establish diverse candidate pool responsive different business staffing needs. Included developing fostering relationships professional management recruitment agencies, community organizations schools. Managed budget program development Wells Fargo Summer Internship Program Coordinated enterprise participation national recruiting events NSHMBA, NBMBA Expanded recruiting relationships organizations representing diverse segments candidates aligned segments business need Managed Summer Interns within Employment Services group Recruiting Manager December 1999 April 2000 Company Name － City State Managed team responsible developing implementing staffing programs Manager Supervisor Training Program CBG. CBG re-organized April 2000 recruiting program eliminated. Changed recruiting strategy focus local national community colleges align business staffing needs mid-level supervisor manager training program Managed program participants initiated functional rotational aspect program experience Aligned recruiting process corporate recruiting standards Education Specialist January 1996 January 1999 Company Name － City State Partnered teaching support staff provide proactive programs focused developing academic social skills college students diverse backgrounds. Served adjunct instructor Foreign Languages First Year Seminar. Directed Summer Scholars Program, Early Monitoring Program WideningOurWorld Technology Program. Responsible training managing team students University's Orientation Programs. Leadership Positions Advisor Latin American Students, founding member first Latina Sorority campus Chancellor's Commission Status Women. Education M.S. Counseling, Higher Education University Nebraska University Nebraska M.S. Counseling Concentration: Higher Education Administration ● Recipient, Isaacson Scholarship Graduate Work Education Rising Star Award ● Omicron Delta Kappa Leadership Organization B.S. History B.S. History Recipient, Young Hispanic Leadership Scholarship Service Development Certifications CCS Affiliations Society Human Resources Management Skills Employee Relations, Hr, Training, Credit, Solutions, Accountability For, Change Management, Labor Law, Lending, Proactive, Self Motivated, Affirmative Action, Compensation, Database, Discrimination, Eeo, Equal Employment Opportunity, Ofccp, Office Of Federal Contract Compliance Programs, Progress, Instructor, Teaching, Collections, Documentation, Executive Level, Fact, Fact Erp, Hr Business Partner, Hrbp, Operations, Risk Management, Sales, Trading, Virtual Learning, Recruiting, Staffing, Budget, Community Outreach, Recruiting Events, Recruitment, Human Resources, Human Resources Management, Mentoring, Premier, San, Storage Area Network, Aspect, Corporate Recruiting, Its, Award",BANKING
"BUSINESS DEVELOPMENT MANAGER Highlights PROFILE STATEMENT Experience building managing large outside marketing/sales territory build referral relationships physicians office staff, large employers, workers' compensation professionals, medical case managers SUMMARY OF QUALIFICATIONS Accomplished outside sales marketing services Management experience Excellent interpersonal communication skills Outstanding work ethic time management skills Team player Goal oriented Capable organizing planning large events Solid knowledge workers' compensation Experience Company Name May 2011 November 2014 Business Development Manager City State Build maintain referral relationships physicians, employers, medical nurse case managers six outpatient physical therapy clinics Manage large physician office territory consisting multiple physician specialties- orthopedics, family practice, internal medicine, pain, podiatrists Facilitate clinical relationship activities Clinic Manager Attend monthly workers' compensation networking meetings meet employers medical case managers uncover new opportunities cultivate relationships Work closely operations ensure customer needs expectations met Accomplishments Consistently exceeded new patient physician referral goals succeeded achieving store growth averaging 104%. Same store growth quarters 1-3 2014 115%. Developed solid referral relationships workers' compensation nurse case managers large employers Received quarterly recognition exceeding budgeted new patient goals six locations Organized coordinated large educational seminars drive business results. Company Name January 2007 May 2011 Marketing/Outside Physician Rep City State Increase store growth three rehabilitation clinics developing maintaining referral relationships physician offices Manage territory 250+ physician referral sources Analyze track business trends Represent company professional networking events Coordinate community outreach events Interview, train mentor new marketing reps Accomplishments Increased store growth new patients 32% 2007-2010 Created training manual Trained new marketing reps. Company Name March 2003 January 2007 Marketing Director City State Increase store growth three rehabilitation clinics Develop maintain referral relationships physicians, workers' compensation case managers, employers, insurance companies Accomplishments Increased store growth 48% 2004-2007 Chosen act leader sales quadrant consisted 7-member integrated divisional team Received yearly recognition due growth. Company Name January 1999 January 2001 Resident Liaison City State Promoted assisted living facility outside sales calls networking. Met potential residents families educated regarding living accommodations services. Facilitated entire process residency initial lead contact decision place community. Maintained 95% 100% census conscientious follow through. Education ARIZONA STATE UNIVERSITY B.A Organizational Communication Business Management City State Organizational Communication Business Management Cum Laude Skills assisted living, interpersonal communication, insurance, internal medicine, managing, marketing, marketing/sales, meetings, mentor, office, networking, organizing, orthopedics, outside sales, physical therapy, rehabilitation, sales, seminars, Team player, time management",BUSINESS-DEVELOPMENT
"SOUS CHEF/LINE COOK Summary Quality-focused efficient Cook adept preparing plating food high energy, fast-paced kitchens. I seeking use culinary skills prepare special variety dishes professional, rewarding environment. Highlights Focused disciplined. Works well pressure. High volume production capability. Ability handle/resolve problems Reliable, punctual committed customer service I basic knife skills. Knowledge preparation various food items. Plate presentation skills. Sandwich preparation experience. Well-tuned palette Accomplishments I played key role successful physical inventory 10 million dollars worth product, accuracy difference .001%. Experience December 2015 August 2016 Company Name City State Sous Chef/Line Cook Persistently strive continual improvement work cooperatively team member. Set performed initial prep work food items soups, sauces salads. Set performed initial prep work catered food items Hors d'oeuvre's. salads, entree's. Have worked numerous positions line including stations Saute, Fryer, Salad, Flattop. Correctly safely operate kitchen equipment accordance set guidelines. Successfully execute menu highest quality consistency standards highest volume hours. Helped develop variety menu items catering customers food allergies diet restrictions gluten-free vegan items. Executed various kitchen stations assisted with, meat, fish, saute pantry Instructed cooks workers preparation, cooking, garnishing, presentation food. May 2015 December 2015 Company Name City State Food Expediter/Food Runner/Busser Established maintained open, collaborative relationships kitchen team. Quickly courteously resolved guest problems complaints. Always displayed positive friendly attitude towards customers fellow team members. Controlled flow finished dishes guests tables. Controlled clearing resetting tables utmost efficiency. Set numerous small large catering functions January 2014 April 2015 Company Name City State Picker/Shipping Selected products specific routes according pick sheets. Unloaded, picked, staged loaded products shipping. Received incoming shipments reviewed contents purchase order accuracy. Followed proper selection procedures established company. Transported goods racks, shelves vehicles. Worked rapid pace meet tight deadlines. Conducted monthly, quarterly yearly inventories warehouse stock. October 2013 December 2013 Company Name City State Stocker Handled products equipment accordance safety sanitation guidelines. Greeted customers. Arranged stocked department displays. Gave every customer immediate undivided attention. Offered product recommendations appropriate. Monitored UPC codes. April 2013 October 2013 Company Name City State Seasonal Laborer Interacting clients job site. Replacement pool liner. General maintenance pool pump, filter, pool plumbing line system. Opening closing clients pools. Keeping managing inventory parts, tools necessary every job. June 2011 April 2013 Company Name City State Kitchen Crew Cleaned work areas, tables, kitchen equipment. Performed dishwasher duties. Washed, peeled, cut, seeded fruits vegetables. Cleaned spilled food, broken dishes, emptied trash. October 2009 January 2011 Company Name City State Mobile Phone Consultant Described merchandise explain operation merchandise customers. Computed sales prices, total purchases processed payments. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Placed special orders called stores find desired items. Operated cash register process cash, check credit card transactions. Replenished floor stock processed shipments ensure product availability customers. March 2009 October 2009 Company Name City State Food Beverage Attendant Loaded dishwashers hand-washed items pots, pans, knives. Kept drink stations clean ready service. Performed cleaning, stocking duties establishments. Stocked rotated products, stocked supplies, paper goods timely basis. Took orders patrons food beverages. Used food handling standards. Communicated customers regarding orders, comments, complaints. Education 2009 East Pennsboro High School City State Diploma Certifications I CPR/AED certified Red Cross Skills CPR, Critical Thinking, Customer Service, Customer Service Skills, Cycle counting, inventory, Inventory Management, Leadership Skills, Leadership Skills, Microsoft Office, quality, Receiving, Sales, shipping, Supervisory Skills, tables Additional Information Authorized work US employer",ARTS
"MORTGAGE BANKING EXECUTIVE ANALYST Summary Focused Operations Manager successful contract negotiation process improvement. Remains calm poised even high-pressure situations. Leverages in-depth knowledge industry trends shifts offer valuable insights opportunities new growth expansion. Highlights Change management Policy/program development Cross-functional team management Staff training Supervision training Skilled negotiator Sound judgment Computer-savvy Calm pressure Complex problem solving Operations management Accomplishments Business Development: Successfully grew business [action]. Project Management: Initiated [project] resulted [positive outcome]. People Management: [Describe accomplishment 1] [Describe accomplishment 2] Financial Management: [Describe accomplishment 1] [Describe accomplishment 2] Research Conducted research led development [program]. Leadership Served key contributing member Leadership team. Experience Company Name January 2009 Current Mortgage Banking Executive Analyst City State Responsible escalated issues problem solving providing support answering inquiries Internal External Partners, Senior Management Third Party Customers relating delinquent mortgage accounts intent bring delinquent accounts current. Responsible researching providing customized documentation Senior Executives Management servicing default related issues. Ability work Servicing Systems well accurately analyze information system depth knowledge Chase products services Participation various initiatives initiate improvement departmental projects. Collaborated legal compliance ensure accurate resolutions provided escalated mortgage issues Monitor research Government Agencies concerns pertaining mortgage lending practice customers communicate response either telephone written response. Create reports senior management monthly volume correspondence received office Consumer Financial Protection Bureau Office Comptroller. Built maintained relationship internal/external partners. Communicate customers either telephone communication written response assist concerns mortgage issues Handle 300 cases weekly Loss Mitigation including cases involving suspicious activity. Tracked communicated business goals team meet weekly, monthly matrix provided daily report upper management team/department performance SLA. Self-authored written responses, adhering Chase's business letter-writing guidelines within RESPA guidelines. Company Name January 2003 February 2015 Business Manager Analyst Research accounts needed resolve delinquency payment issue applied incorrectly issue credits needed. Term employee's group life plan needed also groups non-payment, salary changes, collection calls, send delinquent letters account 30-45 day. Take inbound customer relation calls brokers clients assisting resolving issues pertaining problems billing, enrollment, credits, terminations etc. Responsible accurate timely processing new firm installation new sold cases (small, large, voluntary, self-administered), benefit changes, maintenance administration Collaborate clients, A/R Sales increase speed receivables prevent interruption service clients Work extensively Executive Directors Management escalated cases billing discrepancies test plans cases business process applications Manage workflow Supervisors upper level Management. Responsible various project management gathering information documentation test plans cases business process applications Supervise staff 25 people. Vera Perry Cont._. Managed team 25 Company Name January 2006 January 2009 Deposit Recovery Collector City State Risk Management Deposit Recovery Collector Was responsible customer communications make scheduled payment arrangements bring past due accounts current. Worked quantrax Auto Dialer system. Recorded customer communications document accounts within department metrics company policy collection accounts receivable efforts keep accounts within company current status. Company Name January 2003 January 2007 Senior Tax Preparer Manager City State Served executive assistant management team, handled busy phone system, functioned primary liaison customers ensured consistently positive customer experience. Helped drive 10% increase customer satisfaction (as measured customer survey (2003-2007). Created automated daily stats report reduced inaccuracies provided management important decision-making tool. Quickly became trusted assistant company president, executive staff office manager earned reputation maintaining positive attitude producing high-quality work. Trained new tax preparer audited processed work assure accurate information reported IRS behalf customer individual business taxes. Managed staff ten (10) plus tax preparers. Skills accounts receivable, billing, Business Analysis, business process, CMS, clients, customer satisfaction, decision-making, documentation, Senior Management, Fast, Financial, Government, Imaging, legal, letters, Lotus, Excel, Office, PowerPoint, Microsoft Word, office manager, Oracle, Peach Tree, phone system, problem solving, producing, project management, quality, researching, Research, Risk Management, Sales, SLA, Solomon, tax, taxes, telephone, Workflow, written Education San Francisco State University Bachelors Science Management City State Management CAL State Hayward Bachelor Business Administration Accounting City State Accounting BA BS",BANKING
"FINE JEWELRY CAD DESIGNER Summary Two years' experience fine jewelry CAD designer Seven years' experience Illustrator jewelry designer Founder lead designer Z LIU Design Highlights Z LIU Design Certified advanced Matrix 8 T-Splines programs Proficient technical drawing, Illustrator sketching advanced Matrix CAD/CAM Proficient Adobe Creative Suite along Microsoft Office applications Impeccable attention detail organized Bachelor Fine Arts Audio-Visual Editing Accomplishments Featured Interview PaperCity Magazine Dec 2008 spotlighting Z LIU Designs, fine jewelry line carried Stanley Korshak Dallas. http://www.papercitymag.com. Experience May 2016 September 2016 Company Name City State Fine Jewelry CAD Designer Create original complex CAD designs stock Neiman Marcus. October 2015 February 2016 Company Name City State Fine Jewelry CAD Designer Design custom-made fine jewelry CAD using Matrix 8. Create photo realistic CAD renders customer approval. Satisfy customer needs increase sales. Operate Solid-Scape daily 3D print. March 2015 August 2016 Company Name City State Fine Jewelry CAD Designer Design classic fine jewelry CAD using Matrix 8. And making sure designs manufactured, produce water tight STL files ready 3D Print. October 2011 May 2013 Company Name City State Jewelry Image Retoucher MAC environment, make realistic presentations fashion retail focused catalogs E-Commerce high-paced studio environment. August 2008 October 2010 Company Name City State Jewelry Designer Developed new original designs interfaced factory production oversea. Specializing designing fine bridal diamond jewelry JCPenny, Zale's, Macys etc. February 2005 August 2008 Company Name City State Founder, Jewelry Designer, Retoucher Created original 18K fine jewelry carried Stanley Korshak 2008 2010. Ms.Leah Adler Ms.Sue Spielberg ordered 18K semi-precious original design earrings saw ad New Yorker Magazine. Education March 2015 Academy Gemvision City State Certificate advanced Matrix 8, T-Splines October 2014 GIA City State Matrix 7.5 Comprehensive CAD/CAM Certificate 2014 GIA Colored Stone Essential Certificate September 2012 University Arts London City England High-end Photography Retouching Certificate May 2003 Brookhaven College City State Fine Arts Drawing, Jewelry Technology Associate Arts Fine Arts Drawing, Jewelry Technology June 1993 Navy Education University City China Bachelor Fine Arts Audio-Visual Editing Professional Affiliations GIA Alumni Association 2014 Present Languages Fluent multiple languages, English Chinese, written verbal Skills 3D, Adobe Creative Suite, photo, ad, Arts, attention detail, CAD/CAM, catalogs, designing, E-Commerce, English, fashion, drawing, Illustrator, MAC, Microsoft Office applications, Photography, presentations, retail, sales, sketching, written",DESIGNER
"TABLE GAMES DEALER Summary Throughout years, I've trained give best service customer care. It job right, make sure customer satisfied experience. I've progressed cashier, waitress, recent employment blackjack dealer, giving total three years experience customer care. However, My skills limited description, I'm sure I'll perfect fit position available. Highlights Typing speed 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained deal: Blackjack, UltimateTexas Hold'em Three Card Poker. Customer service experience course training. Cash handling Reliable team worker Neat, clean professional appearance Comfortable standing long time periods Math language skills Delivers exceptional customer service Engaging personality Excellent multi-tasker Experience Table Games Dealer November 2012 June 2014 Company Name － City State Educated customers game rules mathematical probabilities various wagers. Increased volume loyalty casino attracting new players building one-on-one relationships guests. Took paid bets retrieved cards. Inspected cards equipment used games verify proper functioning. Processed customer transactions involving cash, casino chips. Calculated change currency, chips, vouchers checks. Provided excellent customer service (6) players time, including guests. Server/Hostess/Cashier April 2010 May 2011 Company Name － City State Delivered exceptional service greeting serving customers timely, friendly manner. Facilitated prompt accurate seating service guests. Managed closing duties, including restocking items reconciliation cash drawer. Consistently adhered quality expectations standards. Skillfully anticipated addressed guests' service needs. Delivered exceptional, friendly fast service. Inquired guest satisfaction, anticipated additional needs happily fulfilled requests. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas service refrigerators. Correctly calculated charges, issued bills collected payments. Continually kept carpets floor clear debris. Regularly cleaned host stand buffet area. Maintained professional tone voice words times, including peak rush hours. Actively complied health department regulations rectified issues immediately. Operated maintained cleaning equipment tools, including dishwasher, hand/table wash stations. Transported dirty tableware dining room dishwashing area proper cleaning. Consistently delivered exceptional customer service quickly efficiently clearing restaurant tables. Stocked maintained silverware, linen condiments. Provided high quality service. Server/Waiter February 2009 January 2010 Company Name － City State Delivered exceptional service greeting serving customers timely, friendly manner.. Consistently adhered quality expectations standards. Delivered exceptional, friendly fast service. Inquired guest satisfaction, anticipated additional needs happily fulfilled requests. Prepared buffet salad bar dinner service. Continually kept carpets floor clear debris. Maintained professional tone voice words times, including peak rush hours. Facilitated prompt accurate seating service guests. Regularly cleaned host stand buffet area. Transported dirty tableware dining room dishwashing area proper cleaning. Consistently delivered exceptional customer service quickly efficiently clearing restaurant tables. Supported areas restaurant necessary, setup, cleanup, prep work equipment maintenance. Stocked maintained silverware, linen condiments. Education High School Diploma August 2012 Arkansas City High School － City State GPA: Awarded certificate special edition Webster's New College Dictionary Kansas Honors Program KU Alumni Association graduating top 10% class. Presidential Scholarship January 2012 Awarded Presidential Scholarship Cowley County Community College academic excellence. Presidential Academic Achievement Award, four years. (2009-2012) Awarded certificate special edition Webster's New College Dictionary Kansas Honors Program KU Alumni Association graduating top 10% class. Awarded Presidential Scholarship Cowley County Community College (Jan 2012) academic excellence. 3.927 GPA Coursework Spanish (3 years), Calculus, Chemistry. Member Debate Forensics Club (2 years) Some Associates Psychology Cowley County Community College － City State 3.75 GPA Coursework Ethics, Computer Applications, Statistics, Psychology Developmental Psychology Skills Typing speed 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking organizational training Completed course training customer service confrontation First Council Casino Hotel",CHEF
"BANKING BOOT CAMP PARTICIPANT Summary Recent graduate student bachelors Economics minors Finance From Central Connecticut State University, Looking get work experience applying education experience. Experience 05/2017 05/2017 banking boot Camp participant Company Name － City State 02/2017 Current Sandwich Artist/Cashier Company Name － City State Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Correctly received orders, processed payments responded appropriately guest concerns. 01/2014 01/2016 Student worker Company Name － City State My job description included: filling paper workers, making copies, informing students upcoming events, answering phone, schedule advising organizing speak sessions. Work History Company Name 06/2014 02/2017 Front End Supervisor Company Name － City State 10/2017 Current Sandwich Maker Company Name － City State 02/2017 Current Sandwich Maker Company Name － City State Education Training May 2017 Bachelor Arts Economics Finance Central Connecticut State University － City State Economics Finance 3.26 Certifications I CPR Western Union Certified. Skills Cash handling,enthusiastic people person, advanced problem-solving, great organizational skills. knowledgeable Microsoft word, excel SPSS, Powerpoint Activities Honors Volleyball, track field",BANKING
"LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent identifying customers' needs referring appropriate company products services demonstrating ability gain customers' trust providing exceptional follow up, leading increased sales repeated referral business Expertise resolving escalated customer service issues quickly effectively solving customers' challenges. Track record assisting Customer Service Sales dept. achieving potential using implementing experience, increasing sales 13.46% goal also interacting levels management improve customer business satisfaction. Secured 65 Shared Success Awards; Received several Sales Agent month Awards; Awarded numerous prize/gifts, awards consistently meeting/exceeding sales goals, successfully closed referred products maintained weekly monthly KDM QA Scores 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience 09/2014 10/2015 Licensed United Healthcare Insurance Sales Agent Company Name － City State Provided services clients changing updating healthcare insurance needs upselling/cross selling variety health insurance products. MA, MAPD, MED Sup PDP's groups individual consumers geared fit healthcare needs. Assists outbound campaigns ensure customer satisfaction. Demonstrates prospecting skills, meets exceeds sales goals. Delivers exceptional customers service consumers develop build new client relationships implementing strong people skills product knowledge gaining customers trust building rapport following adhering hipaa guidelines company policy. 03/2014 09/2014 Account Executive Sales Agent/FedEx Account Company Name － City State Responsibilities included maintaining deepening existing customer relations. Made outbound telephone calls engage customers new products services would develop value propositions meet business needs also Increasing volume existing customers. Successfully delivered Client's family services implementing well developed sales skills, collaboration, effective negotiation. Conducted daily rapport building customers using consultative sales approach maintaining regular contact designated accounts established sales process requirement. 09/2013 03/2014 Licensed United Healthcare Insurance Sales Agent Company Name － City State Provided services clients changing updating healthcare insurance needs upselling/cross selling variety health insurance products. MA, MAPD, MED Sup PDP's groups individual consumers geared fit healthcare needs. Assists outbound campaigns ensure customer satisfaction. Demonstrates prospecting skills, meets exceeds sales goals. Delivers exceptional customers service consumers develop build new client relationships implementing strong people skills product knowledge also gaining customers trust building rapport following adhering per hipaa guidelines company policy. 04/2013 09/2013 Customer Service Agent Company Name － City State Functioned primary resource handling pharmacy pharmacist contacts via telephone ranging routine complex, regarding insurance authorization, benefits, claims, general assistance. Duties performed related resolution adjudicated prescription claims regards member eligibility, benefits parameters applied, determination prior authorizations overrides exceptions systems. Deliver exceptional customer able complete calls expeditiously accurately assurance/confidence, accuracy, professionalism every member/pharmacy/pharmacist interaction fast-paced call environment adhering HIPAA CMS compliance regulations. 11/2008 09/2012 Online Customer Service Sales Agent/ Web/Ivr PSR II Company Name － City State Received 100+ inbound calls daily assisting personal business customers comprehensive website navigation, troubleshooting account maintenance; establishing online accounts, password resets creating user id's; clearing cookies/cache temporary internet files. Assisted customers merchants online bill pay issues problems reconciling accounts using, Quicken QuickBooks software, utilized multiple screens programs daily. Educated referred product/ services types; loans; insurance; saving's; checking's; opened closed accounts; issued new replacement atm/debit cards; ordered checks; issued refunds credits; processed cash advances. Interacted challenging customer issues departments, via web chat email, resulting first contact resolutions exceptional customer service. Consistently stayed date company policies, guidelines bank regulatory compliances; (BSA), USA PATRIOT Act, (OFAC), (FDIC), (TISA), (HMDA) (CRA). 07/2006 08/2008 Customer Service Task Specialist Company Name － City State Made contact Creditors new existing clients daily open/update accounts; negotiated account terms clients; added, updated modified PIF creditors client profiles. Collected processed modified payments ACH amounts dates; educated advised clients new counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals 200 inbound/outbound calls daily collaborating customer care depts. amp; manager enhance customer service. Education Training Business Administration DeVry University Charlotte NC Business Administration 2013 Completed various courses seminars customer service, call center simulations sales strategies, banking terminology teller role/ lockbox operations, goal-setting, public-speaking computer skills: Banking Customer Service Training Certificate. Wachovia Bank NA; Charlotte, NC: Web/ IVR Certificate (2008) Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate Goodwill Career Development Center － City State 2001 Computer Office Information Systems Certificate Central Piedmont Community College － City State 2001 High School Equivalency Diploma Central Piedmont Community College － City State 3.75 Skill Sets Trouble Shooting, programming, aproach, banking, atm, lock box, benefits, call center, clients, customer relations, customer service training, email, goal-setting, information systems, insurance, IVR, Lotus Notes, Messaging, Microsoft Office Suite, Outlook, Ne, negotiation, navigation, people skills, policies, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport building, reconciling, sales, Time Management, Trouble Shooting, website development Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML",HEALTHCARE
"SALES Career Focus Sales Marketing expertise includes 15 years Atlanta Real Estate Industry professional awards multi million dollars sales volume yearly. As Independent Contractor, I managed aspects sales,marketing, human resources, advertising tax accountability one assistant. I also business manager part time local bicycle store well working full time building clientele major retailer iconic internationally recognized cosmetics firm. Skills Sales, strong problem solving team building skills computer proficient affinity concise thorough record keeping internet social media saavy, goal oriented counter business model ready creative staffing event idea execution good interpersonal awareness/ open persuasive communication coaching awareness client needs/interests well upper ideas development management goals Professional Experience Sales 01/2007 － 08/2015 Company Name City State Savoir Faire Chanel Atelier Academy Graduate Macys My Client Award Develop clientele marketing strategy increase staff productivity volume. Maintained client log 500 contacted email,text voice weekly basis appointment. Host dynamic social media networking page/website clients minute information. Maintain explicit Chanel guidelines hygiene/ beauty treament makeup application.Function Fragrance Ambassador line. Create, schedule advertise special events promotions Chanel product line. Interface clients store regarding treatment beauty application. Our clients include Atanta celebrity fashion industry names well local Vinings West Cobb Buckhead Chanelophites. Real Estate Sales 01/1997 － Current Company Name City State Atlanta Board Realtors Million Dollar Club Life Member Coveted Phoenix Award denoting 10 consecutive years one Million per year sales Former Jenny Pruitt/Harry Norman Realtor Top sales producer office many years homes price range $150,000 $950,000. Specialize single family homes condominium new resale purchases. Relocation credentials assisting transfered employees sale home purchase home buyer coming Atlanta. Chief/Volunteer 01/1990 － 01/1992 Company Name City State Managed trained volunteer force 30 firefighters within POST certification training guidelines. Maintained two Fire stations. Petitioned Mayor City Council funding training equipment executed funding events Worked insurance companies regarding billing Arson Investigation training. I maintained Class B license. Education Bachelor Arts Georgia State University Anthropolgy Atlanta, Ga, USA Prehistoric/Historic culturally significant coursework field study excavation late Dr. Roy S. Dickens",SALES
"TERRITORY HR MANAGER Executive Profile Territory Human Resource Manager offering outstanding presentation, communication cross-cultural team management skills. High-energy, results-oriented leader ensures fair, diverse, engaged workforce. Skill Highlights Human Resources Leadership Employee Relations Certified Strategic Workforce Planner Employee Development Performance Analysis, Coaching, Counseling Leadership/communication skills Advising navigating crucial conversations Employee Engagement Wage Analysis Legal Compliance Core Accomplishments Successfully leads Human Resource/Employee Relations functions 14 state Territory, 250 stores, 25,000 Non-Exempt Employees (peak), 750 Exempt Employees. Improved Employee engagement Territory 77% 2013 85% 2016. Significantly reduced risk, liability, loss company business partnerships providing internal solutions Employee relations issues. Lead industry lowest EEOC charges along lowest Territory company. Effectively trained developed leaders levels effectively navigate difficult Employee Relations Issues. Leads company highest training compliance. Professional Experience Territory HR Manager Oct 2010 Current Company Name － City State Serves advisor managers issues related discipline. Assists analyzing barriers performance devises strategy meet challenges regarding performance expectations. Counsels staff management consistently efficiently apply policies people-based issues compliance state/federal law. Plans, organizes controls human capital activities territory participates development workforce plans, succession plans, talent management, strategic direction. Advocates direct communication employees executives. Mitigates risk addressing associate concerns internally. Acts liason departments/divisions, levels line staff management, HR, legal councel outside service providers. Oversees talent recruiting ensuring adherence Company policies/procedures state federal guidelines, laws, regulations. Monitors HR programs provides training/coaching throughout process support divisions. Implements HR programs support meet business objectives. Identifies trends recommends actions improve work environments based business group workforce information. Works Corporate counsel coordinating company's legal responses related formal charges including limited FMLA, ADA, FLSA, DEH, OSHA, DOL, CFRA, CAPDL, DFEH, EEOC, mediation. Navigates Associate relations builds partnerships effective communication. Partners Territory, Regional District Leaders develop implement strategies support business people initiatives. Directs guides Managers Associates issues related morale, fair treatment, diversity, company policies procedures State Federal Employment Law. Develops implements strategies improving associate engagement, commitment retention. Identifies trends recommends training programs. Serves subject matter expert. ​ Monitors HR programs provides training/coaching throughout process support divisions. Manages projects concept deliverables. Manages direct reports, systems projects achieve unit goals accordance Company policies practices. Provides leadership exhibiting influence expertise, thus affecting results operating area. Creates effective work environment developing common vision, setting clear objectives, teamwork, recognizing outstanding performance maintaining open communication. Develops staff coaching, providing performance feedback, providing effective performance assessments. Strong verbal written communication skills include presentation facilitation. Develop improve processes ensure consistency, timeliness fiscal responsibility. Proficient Microsoft Office, Power Point, Excel Word Store Manager Mar 2000 Oct 2010 Company Name － City State Manage team 4 Executives, 4 Assistants, 20 Supervisors, 120 department Associates. Volume: $24 million. Create effective work environment developing common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance maintaining open communications. Develop staff coaching, providing performance feedback, providing effective performance assessments establishing performance development plans. Lead overall Store Operations; interprets, directs leads store merchandising presentation directives ensure standards met. Responsible staffing, scheduling, maintaining Employee availability ensure schedules match workload. Manage interview hiring process maintain proper staffing levels. Manage store payroll projections, productivity, controllable expenses relation sales trends. Manage direct reports, employees, systems projects achieve unit goals accordance Company policies practices. Provide leadership exhibiting influence expertise, thus affecting results operating area. Communicate operational sales strategy Employees. Leads/directs Employees standard Customer satisfaction issue resolution. Develop high performing Employees Team. Maintain Employee files documentation accordance Company policy legal requirements. Coach counsel Employees necessary manage delivery hourly training programs. Lead Loss Prevention initiatives inventory control programs. Ensure Store pricing guidelines maintained accordance Company legal guidelines. District Business Planning Manager Progressive positions leading Multi Unit level Apr 1989 Oct 1999 Company Name － City State Manage aspects inventory control 2 Divisions 16 Stores 3 states. Volume: $110 million Develop merchandise assortment plans meet market market needs maximize sales gross margins. Interpret analyze data/trends direct Store Management team meetings, conference calls, plan-o-grams, floor layouts, direct training. Coordinate divisional training 45 first level managers, 25 Supervisors 500 Sales Associates. Plan supervise merchandising, selling sales promotions activities Women's division. Advise Store Management personnel functions, merchandising, loss prevention customer service; communicate ensure compliance company policies, procedures programs. Set measurable goals objectives First Level Management; review evaluate performance achieving objectives. Organize conduct team meetings provide leadership direction motivate management sales staff. Open new stores; hire staff oversee initial set-up. Education Bachelor Science Business Management 1995 Metropolitan State College Denver － City State USA Strategic Work Force Planning 2016 Human Capital Institute － City State Certified Strategic Work Force Planner Influencing Without Direct Authority 2016 University Wisconsin － City State",HR
"ASSOCIATE TEACHER Accomplishments Bachelor Science Management Business The Marshall Award 2007 The Barbara Hume Memorial Award 2011 Coach's Award 2007 The Rev. B.W. ""Pete"" Woodward, Jr. Prize 2010 Coached Hunter Forward, Kristen Markoe, CUNYAC Player Year Experience Company Name January 2014 January 2015 Associate Teacher City State aintain safe classroom setting fostering positive engaging learning environment M g Develop daily lesson plans 5 nd 6 rade Reason Rhetoric th th Teach students weekly vocabulary words writing techniques using nonfiction articles Led guide students classroom discussions Lead co­curricular programs as: recess, lunch, study hall Closely monitor academic social lives seventh grade boys Company Name January 2012 January 2014 Head Coach, Girls' Varsity Basketball City State anage recruitment enrollment prospective students New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, Florida Develop contacts feeder schools, sports programs, coaches, educational consultants Act athletic liaison admission office Attend regional national admission events attract prospective students families Coordinate manage daily tour guides prospective families arrange coaches meet prospective students Interview evaluate prospective students admission Assist planning execution Holderness School's Fall Open House Spring Second Visits 100 accepted students Help manage Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted development implementation strategic plan increase number applicants 1 year, 3 year, 5 year span Developed strategies attract mission appropriate students Collected documents required necessary make decision applicants Assisted admission publication Assisted increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), domestic diversity (15%) anaged aspects Girls' Basketball program, competing Lakes Region league (NEPSAC) New England Prep School M Athletic Council. Attended regional national AAU tournaments identify, evaluate, recruit student­athletes (such as: Deep South Classic, Commotion Ocean, Gym Rats, etc.) Coordinated daily practice plans enhance successful learning performance outcomes varsity junior varsity teams Invited scheduled scrimmage games among AAU programs order increase school's awareness athletically Developed scouting reports game plan opposition student­athletes order create successful results Collaborated Strength Conditioning coach develop health wellness program Performed end season evaluations coaches players Assisted student­ athletes college counseling office college recruitment process Coached Skidmore Forward Migle Vilunate, member Liberty League All­Rookie team Organized end­of­the­year team dinner individual awards Provided individual skill development program season Post­season Coordinated travel opposing schools teams Collaborated Athletic Director manage team's budget fundraising initiatives ember Women's Basketball Coaches Association (WBCA) M Company Name January 2011 January 2012 Student Assistant Coach, Men's Basketball City State Conducted comprehensive campus recruiting; attended regional tournaments/camp Attended games review film opponent's games; develop scouting reports recommendations Assisted development daily practice plans enhance successful learning performance outcomes Supervised student manager practice players Instructed guard play, creating performance drills individualized instruction anaged exchange game film non­conference conference opponents M anaged academic progress student­athletes, assigned head coach M anaged outreach constituents (parents, fans, coaches, alumni, etc.) M Assisted coordination team travel arrangements, housing, meals student­athletes Coordinated community service activities student­athletes local community Coached three All­League players one All­Rookie team player Conducted comprehensive campus recruiting; attended regional tournaments/camps Attended scouted opponent games review film; developed scouting reports recommendations Assisted development daily practice plans enhance successful learning performance outcomes orked post players, creating performance drills individualized instruction W Helped lead Thoroughbreds 16­10 record Liberty League Tournament berth Attended scouted opponent games reviewed film; developed scouting reports recommendations Education Skidmore College 2007 Bachelor Science Management Business City State US Skidmore College, Saratoga Springs, NY, May 2011 Holderness School, Plymouth, NH, June 2007 Concordia University Master Coaching Athletic Administration City State US Concordia University, Irvine, CA, May 2015 Master Coaching Athletic Administration Professional Affiliations University Rochester Boys' Basketball Camp (League Commissioner) Skills Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award",TEACHER
"HUMAN RESOURCE/ FINANCE ANALYST Summary Human Resource Professional: Seeking challenging position allow grow professionally, requires utilize strong educational, organization, excellent interpersonal skills. Highlights Microsoft Office Suite (PeopleSoft, Outlook,Word, Excel, Power Point, Publisher). Experience Human Resource/ Finance Analyst June 2013 Current Company Name － City State Provide support Columbia University community providing excellent customer service via telephone, email self-service system. Responsible resolving customer/ employees problems related Human Resources, Payroll Labor Accounting transactions, Data, JACS RAPS applications Finance. Utilize variety systems PeopleSoft HCM programs used throughout university. Answer calls professional matter, resolving directly redirecting appropriate department. Responsible researching resolving client request logging calls web incident form. Follow-up incidents immediately resolved. Work HRPC, Payroll Operations, Payroll Labor Accounting, Accounts Payable, Vendor Management, Purchasing among departments resolve incidents, recommend solutions process changes. Serve resource HRPC staff providing guidance assistance appropriate. Provide accurate trending data; representing university factually professionally. Knowledgeable Columbia University's Human Resource policies, Hiring recruiting, Workplace notices, Labor Laws, essential information. Human Resource Supervisor/Hiring Specialist June 2011 April 2013 Company Name － City State Responsible supervising group 120 employees clients. Responsible recruitment employees, contractors, per-diem interns. Responsible employee development, employee evaluations relations. Conducted orientation trainings new employees meetings. Composed distributed relevant employee memorandums. Appraised productivity, handled employee grievances complaints, disciplined employees. Coordinated background screenings potential employees, per diem contractors. Complied state, federal local employment legislation laws. Coordinated placement client Targeted Case Manager (based agency guidelines). Worked closely staffing agencies throughout Osceola Orange County. Maintained accurate client files personnel files. Processed filed documentation accurately real time. Provided accurate trending data; represented company factually professionally facility audits, etc. Handled duties accounts payable, accounts receivable, duties payroll department. Processed Medicaid HMO Billing. Oversaw tracked company benefits plans researched new benefit plans. Assisted administrative duties directed Director. Case Manager/ Counselor June 2009 June 2011 Company Name － City State In charge 80+ cases women families homeless shelter system. In charge interviewing clients admission assessment. Worked closely housing employment specialists helping clients obtain employment permanent housing. Worked various staffing agencies client recruitment (NY Staffing, Access Staffing, Work Force 1 etc). Conducted Employment Training employment workshops. Worked Dress Success help clients dress properly job interviews. Responsible overseeing specific investigative cases, particularly ACS cases Domestic Violence. Provided immediate crisis response services call 24/7 Provided crisis avoidance management training. Interpret legal documents; wrote reports, reference letters professional correspondence clients. Education Masters Human Resource Management 2015 DeVry University － City State Human Resource Management Bachelor Arts Spanish Communications 2009 Le Moyne College － City State Spanish Communications Keller Graduate Management School Languages Fluent Spanish English Skills academic, Accounting, accounts payable, accounts receivable, administrative, arts, agency, benefits, Billing, clerical, conflict resolution, counseling, client, clients, excellent customer service, database, documentation, e-mail, email, employee relations, English, Human Resource, Human Resources, legal, Director, Excel, exchange, Microsoft Office Suite, Outlook, Power Point, Publisher, Word, Payroll, PeopleSoft, personnel, policies, progress, quality, real time, recruitment, researching, Spanish, supervision, telephone, phone, employee development, typing, workflow",FINANCE
"LEAD TEACHER Professional Summary Seeking Education Coordinator position company allow fully manage curriculum development, coordinate job training opportunities, utilize communication, organizational, problem solving skills. Core Qualifications Microsoft Office (Word, Outlook, Excel, PowerPoint, Leadership skills Publisher, Access) Time management skills Teaching Strategies GOLD: Creative Curriculum Verbal communication skills CDA-Infants Toddlers Teaching skills Maryland Child Care Credential Certified Daycare Provider Classroom management Basic clerical knowledge Accomplishments Experience 01/2014 07/2015 Lead Teacher Company Name － City State Consistently received positive feedback parents. Solved severe child behavioral issues positive constructive ways. Managed classes 9 students. Designed 200 weekly lesson plans focused age level-appropriate material. Administration Answered multiple phone lines, transferred calls corresponding departments, filed patient records billed accordingly. Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Plan conduct activities balanced program instruction, demonstration, work time provides students opportunities observe, question, investigate. Confer staff members plan schedule lessons promoting learning, following approved curricula. Prepare materials classrooms class activities. Establish enforce rules behavior, procedures maintaining order. Organize lead activities designed promote physical, mental social development, games, arts crafts, music, storytelling, field trips. Assimilate arriving children school environment greeting them, helping remove outerwear, selecting activities interest them. Attend professional meetings, educational conferences, teacher training workshops maintain improve professional competence. 01/2008 01/2014 Teacher Company Name － City Plan conduct activities balanced program instruction, demonstration, work time provides students opportunities observe, question, investigate. Confer staff members plan schedule lessons promoting learning, following approved curricula. Prepare materials classrooms class activities. Establish enforce rules behavior, procedures maintaining order. Organize lead activities designed promote physical, mental social development, games, arts crafts, music, storytelling, field trips. Assimilate arriving children school environment greeting them, helping remove outerwear, selecting activities interest them. Attend professional meetings, educational conferences, teacher training workshops maintain improve professional competence. Provide disabled students assistive devices, supportive technology, assistance accessing facilities restrooms. Spearheaded Better Together Partnership Program. Spearheaded Bright Horizons Foundation. 06/2007 08/2007 Security Property Clerk Company Name － City State Type, format, proofread, edit correspondence documents, notes dictating machines, using computers typewriters. Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Answer telephones, switch board, direct calls, take messages. Operate office machines, photocopiers scanners, facsimile machines, voice mail systems, personal computers. 06/2006 08/2006 Office Automation Clerk Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Operate office machines, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Education 2016 Masters Education Educational Leadership Concordia University － City State Educational Leadership 2011 Bachelor Arts Sociology University Maryland Eastern Shore Princess － City State Sociology Skills arts, Basic, Child Care, clerical, conferences, edit, facsimile, faxing, filing, Goal Setting, instruction, Leadership skills, lesson plans, Lesson Planning, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, office machines, photocopiers, receptionist, scanners, scanning, spreadsheets, switch, take messages, teacher, Teaching, telephone, telephones, phone, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops",AGRICULTURE
"SALES SPECIALIST Objective To obtain position challenging environment presents opportunities growth knowledge; I maximize apply work ethic, time management skills, management techniques, quality assurance skills, scientific knowledge. Education Bachelor Science Biology May 2016 University Houston － City State Minor Health Science Experience Sales Specialist December 2014 Current Company Name － City State Processed sales, payments, credits, refunds exchanges high volume environment. Assisted customers person/ remotely IT setup, including data migration app installation. Introduce corporate small businesses IT repair, device management, financing services. Vice President May 2014 Current Company Name － City State Negotiated relationships sponsors, clients, external organization marketing initiatives. Organized implemented community events/ fundraisers, 500 people attendance. Established multiple $1,000 scholarships, retaining sizable account balance next administration. Lab Assistant September 2013 January 2014 Company Name － City State Maintained highly detailed records procedures, methods, materials utilized specimens. Demonstrated leadership skills coordinating diverse team tasked independent asssignments. Technical skills manipulating sensitive model organisms, hazardous materials, fine tuned equipment. Qualifications 3 years experience within Sales, IT, Consulting Apple CRM: proprietary CRM software used organize client information, track leads, finalize sales SAP Inventory Management: Software track product movement, catalog merchandise, audit loss iOSdm Hub Jamf: device management platform maintain functionality, push software updates Conducted research model organism, fruit fly Drosophila, melanogaster) Skills Bilingual (Bangla English) Staff mentoring development Motivated self-driven business acumen Strong customer service experience Exceeds performance sales quotas Held leadership roles within university/community organizations Advanced mathematical aptitude Knowledgeable computers technical skills (Windows/Mac)",SALES
"DIGITAL MARKETING MANAGER Summary Creative manager proven record driving revenue gains brand awareness digital marketing social media. For example increased website traffic average 43% across 15 clients via email nurturing, social media campaigns, strategic landing pages. Highlights Microsoft Office Suite; Adobe Creative Suite; IBM Marketing Cloud, Google Analytics, Act-On Social Media: LinkedIn, Facebook, Twitter, Google+, Pinterest, Wordpress, Instagram, YouTube HTML, CSS, JavaScript, PHP, SEO, Keywords Experience Digital Marketing Manager November 2016 Current Company Name － City State Acquired strategize, build, manage cross-channel marketing campaigns enhance client's retention growth, well internal lead generation. Develop monitor end-to-end digital marketing campaigns using integrated IBM Marketing Cloud automation platform. Build strategic microsites, landing pages, automated email programs utilizing customized datasets based client's target audience and/or current client base. Data Analyst February 2016 November 2016 Company Name － City State Hired manage strategize target market data structuring reporting clients around world, current prospective, enhance lead generation platform. Configured custom data sets 10,000 20 million records, detailed analytical reports utilizing MySQL Social123 virtual platform. Data Director/Digital Strategist November 2014 October 2015 Company Name － City State Initially hired manage email nurturing LinkedIn marketing campaigns seven clients various industries target markets. Quickly introduced strategic management data structuring new prospective clients enhance lead generation. Managed data budget $500,000 sources enhance target market 80 clients email nurturing digital marketing campaigns. Increased lead generation ROI targeted email campaigns, including $10,000 added contracts one month one client. Grew LinkedIn connections engaging likeminded groups target audience, building strong industry network, distributing valuable content. Partnered Act-On improve interface efficiency productivity. Produced custom graphic materials (Photoshop) landing pages (HTML Vidyard) increase brand recognition, open rates, clickthrough responses. Developed strategic reporting platform Microsoft Excel closely monitor cumulative information Google Analytics Act-On Dashboard. Administrator February 2011 November 2014 Company Name － City State Recruited human resources advisor technology expert. Challenged create consistent, modernized reporting operations 25 hotels around country. Improved annual budgeting properties developing comprehensive formulas strategies within Microsoft Excel. Created distinct brand strategies grand opening events charitable donations, use print ads, website updates, digital campaigns. Enhanced hotel productivity implementation upgraded computers, PMS software, IP credit card processors. Marketing Specialist October 2010 January 2011 Company Name － City State Acquired assist business development operations managing design catalogs, websites, social media channels, product photography, tradeshow presence. Established new public image product line developed catalogs, e-commerce website, advertisements, fliers, newsletters, internal press releases. Enhanced tradeshow presence brand awareness designing custom booth graphics organizing charitable marketing relations. Increased YouTube subscribers 20% website clickthroughs social media sharing. Marketing Specialist Senior Account Manager November 2006 September 2010 Company Name － City State Initially hired create graphic projects build websites local businesses, quickly promoted managerial role overseeing marketing sales operations. Developed brand identity internal divisions area businesses, produced tailored websites, digital advertisements, press releases, email campaigns, SEO content management. Increased annual revenue 40% development custom integrated e-commerce site, tradeshow attendance, outsourced services local ad agencies, thus transforming marketing department cost center revenue producer. Improved efficiency much 300% reengineering processes, writing detailed manuals clients, retraining team members. Finished project months ahead schedule result. Generated partnerships AmericInn International US Navy/Air Force Gateway. Reformed target outreach first processes social media campaigns via YouTube Twitter, recording photographing product uses. Designed custom interface hotel franchises increase property brand awareness. Education Bachelor Arts Graphic Web Design 2006 Upper Iowa University Graphic Web Design 3.8 graduated 'Cum Laude' Personal Information Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, quick learn new skills. Learn https://www.linkedin.com/in/teralynnmyers. Skills Adobe Creative Suite, Photoshop, ad, advertisements, ads, Air Force, automation, brand identity, budgeting, budget, business development, catalogs, content, content management, contracts, Creative Writing, credit, CSS, client, clients, designing, e-commerce, email, Gateway, Google Analytics, Graphic Design, graphics, graphic, HTML, human resources, PHP, IBM, image, IP, JavaScript, managerial, managing, Marketing Strategy, marketing, market, marketing sales, materials, Media Relations, Microsoft Excel, Microsoft Office Suite, MySQL, Navy, network, newsletters, organizing, Photography, press releases, processes, processors, producer, Project Management, recording, reengineering, reporting, strategic, strategic management, Web Programming, Website Development, website, websites Additional Information Personal traits: Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, quick learn new skills. Learn https://www.linkedin.com/in/teralynnmyers.",DIGITAL-MEDIA
"MARKETING SALES ANALYST Summary A result oriented Marketing Sales Analyst 10 years industry experience Staffing, Internet ecommerce Dotcom, Media Publishing domain expertise Business process improvement, Business Process Flow Documentation Data Analysis. Experienced proficient Microsoft Office (Excel, Word, Powerpoint), Outlook tools Salesforce, Microsoft Dynamics NAV (Navision) sales tracking. Experience Marketing Sales Analyst 07/2015 Current Company Name － City State A Healthcare referral services company (national provider staffing solutions behavioral, social service, education, psychiatry, mental health addictions treatment fields). Primary duties include: Reports collaborates directly President promote culture high performance continuous growth supporting research evaluation new products, services proposed logical solutions. Manage vendors maintain grow strong relationships overseeing rates/pricing, contracts resources Provided corporate executives data support new business development. Facilitated collection qualitative quantitative data assess current processes, benchmark best practice metrics, quantify improvement opportunities. Leveraged requirement gathering skills, analytics general knowledge business operations drive project direction. Documented reviewed SOPs, work plans, deliverables gauge project performance client satisfaction. Created pivot tables used conditional formatting validation rules highlight data Excel. Client Sourcing Inside Sales Specialist 03/2014 07/2015 Company Name － City State Lead Generation, New Business Development growth business agreements physician recruitment solutions Hospitals, Private Practices Healthcare Recruitment Firms assist physician staffing shortages negotiating high-dollar, profitable contracts place physicians. Career Fair event sales booth space events. Primary duties include: Managing entire process, sale execution, employing consultative sales methods exceed revenue goals continue grow client base; consistently achieved quota attainment. Conduct live product demonstrations presentations via webinar. Renew existing business, increase spend create new buyers existing accounts cultivating new relationships laterally primary contact. Selling consultatively: creating client proposals, identifying developing leads, setting appointments, conducting account research, leading sales calls independently creating relationships lead new business online Career Center. Utilization Salesforce outreach activity. Zonal Manager (Corporate Sales) 08/2007 05/2013 Company Name － City State Handling Key Customer Identify analyze client's requirements propose customized solutions. Business Development B2B outside inside Sales naukri.com e-recruitment solutions revenue growth 40% last consecutive 4 years. Selling Referral Tool Assessments tool (subject matter expertrating) HR's organizations Sales Planning Planning forecasting sales Pipeline Management Territory Management Product Management Business Analysis Articulate value proposition sales process various technical non-technical audiences stakeholder groups levels (from end-users executives). Collect, document assess business, functional technical requirements sales process design/propose appropriate solution meet requirements achieve stated business objectives Branch Management Team Management. Handled team 20 people) Interact senior management client organizations present products services. Achieved targets 15 quarters 5.5 years naukri.com (Infoedge India Ltd.) aggregated revenues 6 Million Won Sales Incentive International Trip Hong Kong. Assistant Manager 04/2005 08/2007 Company Name － City State A Times Group Company Setting channel business 20 partners Good Life World (A Times India Channel network sell Timesjobs.com, Magicbricks.com Simplymarry.com Services) South Delhi Gurgaon Region, INDIA. Business Development Inside Sales Making Presentations Closure, Negotiation, Follow Servicing Account Relationship Management.& growing product revenue 30% channel partners via Inside Sales walk-in customers. Sales Planning Planning forecasting sales Pipeline Management Promoting launching various brands like Swyamvar (Matchmaking events), Kiosk, etc. Assistant Sales Manager 09/2004 03/2005 Company Name － City State Sourcing High Value Home Loans Corporate Clients direct outside sales. Organizing sales Campaigns different areas Delhi NCR, INDIA. Creating new client base products aggressive marketing. Coordinating leasing agents business generation. Education Master Science 2004 International Business Management (Marketing) Fore School Management collaboration Nottingham Business School, UK State India Bachelor Science Botany Honors 2003 Kirori Mal College, Delhi University － State India Chandan Baluja Skills Articulate, Business Analysis, Business Development, Business operations, Excel, Negotiation, Relationship Management, Sales Planning",BANKING
"SALES ASSOCIATE Summary Customer-focused management professional, successful track record leading managing teams Quality-oriented proactive resolving issues exceptional organizational communication skills. Self-starter positive, can-do attitude driven learn, improve succeed. Skills billing, billing system, budgets, budget, business management, cold-calling, client, customer service, data analysis, database, facilities maintenance, financial reports, hiring, information systems, instruction, inventory management, inventory, leadership, lesson plan, logistics, loss prevention, managing, mentoring, merchandising, office, management information systems, networking, operations management, personnel, policies, POS, pricing strategies, progress, project management, quality assurance, receiving, recruiting, retail, risk management, safety, selling, sales, staffing, store merchandising, strategic, supervision, teacher, training programs, vendor relations. Education Training Ph.D. Management Information Systems Walden Universtiy City State MBA Business Administration 2001 Webster University City State Bachelor Science Public Relations 1996 University Florida City State Experience Sales Associate 02/2016 07/2017 Company Name City State Build personal connections customers styling style advice. Create excitement brand products via fundamental knowledge Lucky Brand. Apply key selling behavior connect personal, store company wide sales goals. Inform customers specifics product. Substitute Teacher 01/2016 Current Company Name City State Responsible providing instruction managing classroom environment. Encourage, monitor promote student progress. Follow lesson plan outlines absent teacher. Maintain established routines procedures school assigned classroom. Work cooperatively student personnel. Maintain student confidentiality. Provide written report day's activities conclusion day absent teacher. Merchandiser 02/2015 02/2016 Company Name City State Weekly merchandising four-store territory Fort Lauderdale area. Aid stores meeting goals new item cut ins; resets; surge projections; installations; store insights; retail optimization. Promoted specific products services drive sales. Maintained special displays. Updated products counts information client database. Ensured products properly stocked rotated. Established maintained friendly professional relationship store managers department managers. Textile Designer/Web-based Store Owner 11/2011 09/2015 Company Name City State Owner operator web-based home goods store Hand drawn textile prints Digitally rendered textile prints Adobe Illustrator Performed management, marketing social media aspects business. ​ ​ ​ Business Management Instructor 01/2008 01/2010 Company Name City State Provided student-centered instruction undergraduate business management courses. Work independently continuously build relationships networking cold-calling local businesses promote student job placement. Increased maintained course attendance 73 87%. Redesigned course curriculum integration web-based technologies. Logistics Manager 02/2006 02/2008 Company Name City State Managed logistics facilities four retail clothing stores. Worked regional management product placement strategic operational issues. Utilized management information systems analyze forecast consumer trends, identify sales opportunities. Responsible productivity improvements shipment-intake process, product placement, price management. Set, monitored, provided follow-up logistics productivity goals, objectives order increase sales. Developed recruiting, staffing goals, objectives, milestones. Directed tasks activities associated risk management, store safety, facilities maintenance. Responsible training new logistics managers proprietary information systems, Point Sale back office system, store merchandising, logistics. District Manager 03/2004 02/2006 Company Name City State Managed district 24 stores North Carolina South Carolina. Created district budget sales goals based key performance indicators, data analysis, seasonal trends. Created queries produce vendor reports drive district sales goals. Negotiated vendors special promotions pricing strategies maximize store gross profits. Provided active, directional leadership store managers, supervisors, project management teams. Scheduled, planned, forecast district inventories using inventory management systems. Position Highlights: Served liaison company-wide cooler roll program, web-based POS system. Performance Manager 09/2003 03/2004 Company Name City State Supported Area Operations Manager supervision 20-26 stores district. Ensured store operations standards consistently met areas Door-to-Shelf, store recovery, inventory preparation, data integrity customer service. Took appropriate action instruction, training, planning resolve problematic areas. Established baseline measures provided feedback store-level progress. Evaluated measured personnel development monitored efficiency effective- ness training programs follow-up measures. Evaluated performance store managers store staff order enhance process effectiveness efficiency. Provided technical professional coordination leadership execution daily operational activities. Assisted operations manager establishing short long-term goals, objectives policies district. Collaborated Area Operations Manager regarding appropriate budget levels stores taking account shrink, program compliance, inventory schedule, effective use field specialists, factors. Assigned additional projects including hiring job fairs, grand opening preparation, training mentoring store managers, inventory preparation supervision, shrink control, conducting store audits. Store Manager 03/2003 09/2004 Company Name City State Managed 12,000 square foot store 10 employees. Responsibilities included recruiting, hiring training employees. Supervised store product replenishment, weekly shipment receiving, product merchandising, department plan-o-gram setting revisions, vendor relations, loss prevention. Increased sales $1.2 million $1.7 million 12 months. Reduced shrink 5.2% 4.6%, first year managing store. Promoted Performance Manager 2004. Executive Assistant Manager 01/2001 01/2003 Company Name City State Managed multi-department store. Managed, trained developed assistant managers management trainee program. Consumer Relations Specialist Company Name City State Trained medical office staff Medicaid billing information system. Developed implemented community training programs Medicaid billing system process. Senior Customer Care Specialist Company Name City State Maintained retention center database monitored calls quality assurance. Developed wireless billing system training program new associates.",SALES
"TRAINING DEVELOPMENT SPECIALIST/HR Summary Seeking obtain position within Human Resource Management acquired skills Employee Engagement Training Development challenged acknowledged direction I committed personal, professional, community growth. Extensive experience Human Resource Management, Training Development, Employment Engagement, Temporary Services Talent Acquisition. With proven leadership abilities includes professional, interpersonal communication, presentations, training. Strong project management skills working cooperatively cross functional groups demonstrating commitment team successes winning mentality. Proficient user Microsoft suite, HRIS, Learning management data systems. Experience Training Development Specialist/HR 09/2013 Current Company Name － City State Responsible organizational development. Developed managed programs; Career Path (apprenticeship program), Education Reimbursement, Employee Suggestion, Professional (salaried)development, New Hire Orientation, New Hire Luncheon, Shares Cares. Workforce Development Human Resource Manager 08/2006 01/2012 Company Name － City State Developed recruitment relationships within non-profit community Delivered world-class customer service/client relations; identified client needs opportunities success established WFD program Kent Co. Ensure successful hire-in client positive relationships, employment training coaching/counseling feedback. Maintained dependable results placement non-profit community commit retention expectations program. Successfully placed within 18 months, 800 temporary associates full time long-term positions non-profit organizations including Michigan Works, Goodwill GRCC exceeding program requirements. Successful placement individuals re-entry programs barriers obstacles employment. Maintained workers comp/disability placement, issued maintained benefits selection wellness program Responsible hiring decisions, employee retention, processing new hire documentation, employee training. Responsible day-to-day management temporary workforce specific client established Human Resource Manager. Advanced Director 07/2000 01/2007 Company Name － City State Top Sales/Advanced Director national recognition Direct Sales Association National recruiter responsible Customer Service Sales training Motivational speaker presenter Pampered Chef's National Meetings Designed, developed, executed local regional Customer Service, Sales, Training seminars. Interfaced regional local Top Performers training recruiting development. Merchandise Manager/Human Resource Manager 09/1991 03/1996 Company Name － City State Responsible development sporting apparel initiatives conception design (selection fabric, stitching, artwork), sample development merchandise/marketing feasibility production approval commercialization. Facilitated marketing strategic sales meetings, developed marketing plans, presented seasonal product purchasing plans Nike, Kmart, Meijer, Target. Analyzed store consumer market trends predict inventory needs, established product specific reorder points inventory management Managed budgets associated new product development initiatives Managed 15 data entry order specialists merchandise management assistants Excellent customer service skills utilizing new innovative solutions maximize potential customers Maintained compliance sport licensing agreements. Education Bachelor Arts Business Management/Human Resource Management 1 2015 University Phoenix － City State Business Management/Human Resource Management Annual Compliance Training; Predictable Performance Systems Compliance training legal ethical responsibilities Diversity Workplace Ethics Management Social aspects management workforce Personal Information Motivated energetic contagious positive attitude Polished professional written verbal communication skills Creative strategic thinker Dependable, loyal responsible Knowledgeable desire continual, life-long learning Skills benefits, budgets, coaching, counseling, client, client relations, Excellent customer service, Customer Service, data entry, dependable, Direct Sales, documentation, hiring, Human Resource, inventory management, inventory, legal, Director, marketing plans, marketing, market, Meetings, Works, Motivational speaker, new product development, organizational development, predict, presenter, profit, purchasing, recruiting, recruitment, recruiter, Sales, Sales training, seminars, strategic, employee training Additional Information PERSONAL QUALITIES Motivated energetic contagious positive attitude Polished professional written verbal communication skills Creative strategic thinker Dependable, loyal responsible Knowledgeable desire continual, life-long learning",CHEF
"HR CONSULTING Summary 7+ years Experience HR Partner experience facets Human Resource Function. Extensive background HR generalist affairs, including experience Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits compensation, HR records management, HR policies, Jobs Competencies. Demonstrated success negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience Recruitment: Full life cycle recruiting involving Resourcing, Sourcing Interviewing, Placement On boarding. CORE FUNCTIONAL STRENGTHS HR Generalist Responsibilities Benefits/Payroll Administration HR Policies Procedures Performance Management Data analysis Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation On-Boarding SAP HR Database access Training Development Organizational Development Compensation Benefits Highlights HRIS applications (SAP) Proficient MS Office (Word, Excel, PowerPoint, Access, Outlook) Payroll Softwares Payroll Processing Experience 07/2009 01/2014 HR Consulting Company Name 07/2008 05/2009 HR Coordinator 05/2007 06/2008 HR Assistant Company Name I able reduce employee attrition 5% Business Unit higher Employee connect rolling programs boosting employee morale. Worked developing existing Employee Appraisal process comprehensive Performance Management process resulting several reduced iterations HR Team. Helped Senior Leadership team defining crisp Career Path technical Managerial positions. Devised special program High Performers Organization leading differentiated career trajectories retaining top 5% Organization. Worked optimization existing Reward Recognition process. Developed internal job portal aimed providing collaborative environment facilitate Internal sourcing. Worked 360 degree feedback process Managers. Handled 500+ Employees Business Unit Single Point Contact HR activities Performance Management Conduct awareness sessions Company's performance management philosophy, tool etc Annual Increments Promotions manage end end closure Compensation increment promotion cycles including budget calculation distribution. Handle Performance Improvement Plan bottom performers handling disciplinary processes warnings termination. Manager Feedback/ Skip Level administer skip level provides feedback manager acts development tool improvement Successive planning initiatives 360 degree feedback. People Engagement Project Level Engagement Survey administer survey various strategic accounts understand health account. This includes context setting employees, administrating survey, feedback collation, analysis, account specific action plan collaboration managers All Minds Meet Organize meets connect employees Top Level Leadership Monthly HR review delivery leadership team review educate various people aspects/concerns Rewards Recognition Recognize right talent, approval nominations rewarding them. Fun activities Fun teams formed account level assist come regular fun charter People Management Retention Management come proactive measures retain top talent Attrition Management discussion resigned employees exit management Relocations Transfers approval onsite offshore compensation fitments relocation offshore assimilation Operational Activities Prepare maintain Human Resource Information system records/Employee files various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing data projecting Trends enable better business decisions. Handling Orientation On boarding new employees. Providing processing payroll Inputs. Managing Employee benefits Medical Insurance. Coordinating Training Development needs employees. Maintain compliance federal state regulations concerning employment. Work corporate group running Organization Development activities. Planning birthdays, employee group events. Handling leave management systems maintaining timesheets. Keeping employee policies procedures updated educating employees positive reinforcement. Recruitment: Working hiring managers Recruitment planning. Identified, engaged, recruited qualified candidates performing sourcing activities as: market Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, local networking events. Conducted interviews assess skill level, presented candidates client review final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed Managed Mentor Me"" program motivate high performers Organization. Handled team 3 members made highly successful program. Education 2007 MBA Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors Commerce BNDC University Karnataka University Willing take additional certifications PHR required role. Masters Business Administration Skills benefits, budget, client, delivery, hiring, HRIS, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, Access, Excel, MS Office, Outlook, PowerPoint, Word, MIS, negotiations, networking, Internet research, optimization, Organization Development, Payroll, Payroll Processing, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, SAP, seminars, strategic Additional Information Team Spot Award best team driving Performance Management Team Lead Award Mentor Me Program""",HR
"OFFICE MANAGER 40+ HOURS PER WEEK Professional Summary Human Recourses/Office Manager 4-years background employee management, hiring, computer training benefits. Highly detail-oriented organized. Works well team setting alone. Very self-motivated results-driven strong communication, analytical, problem solving, reasoning skills data entry. Highly enthusiastic goal oriented. Licenses CNA License NA0010346149 CPR Certification BLS Basic Life Support In process earning Electrocardiogram certification AMCA In process earning Phlebotomy certification AMCA Skill Highlights Hiring retention Training development Employee relations New hire orientation Client relations specialist Focused customer satisfaction Scheduling Deadline-oriented Personnel records maintenance Recruiting Compensation/payroll Skilled multi-tasker One-site, Tenant Tracer, ADP Payroll, QuickBooks, Microsoft Word Excel software proficiency Training development Professional Experience Office Manager 40+ Hours per week May 2015 November 2016 Company Name City State QuickBooks Experience, MS Office, Word, Excel Internet database searching Data entry work processing skills high level accuracy, ability proofread verify information. I interacted effectively public. Maintained confidentiality records information. Dealt Texas Workforce Commission (TWC) also Department Aging Disability Services (DADS) NACEES. Signed students desired classes. Managed front office along annual reporting daily customer needs. Responsible money bank deposits answering calls. Also took payments VA, MYCAA DARS. I also assistant instructor CNA. Recruited interviewed applicants positions available. Managed I9/W2. Advised managers organizational policy matters recommend needed changes. Conducted new employee orientation foster positive attitude toward organizational objectives. Identified staff vacancies recruited, interviewed selected applicants. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Developed, implemented monitored programs maximize customer satisfaction. Leasing Specialist 40+ Hours per week January 2014 May 2015 Company Name City State Worked operations department rental inventory. I handled leasing reports includes preparing reports presented weekly meetings, greeted prospective residents, answered calls inquiries, facilitated resident service requests, handled background check/credit checks, money bank runs. I handed move-ins also bank/corporate audits. Administrative Assistant/Office Manager 40+ Hours per week January 2013 September 2013 Company Name City State Managed helped barista managers ordering supplies, hiring new employees, termination employees, town trips opening new coffee stands. Bi-Weekly payroll using ADP, key holder, daily bank runs, general payables (bills), working close CEO president Baristas Coffee Company Inc. I also helped reports, acquisitions, leases sales, reviewing resumes, contacting candidates, screening perspective candidates, interviews managing training. I worked daily excel spreadsheets including creating new spreadsheets. Barista/Office Manager 40+ Hours per week March 2012 December 2012 Company Name City State Managed 6 employees, interviews, hire termination. Bi-weekly payroll using ADP payroll System, key holder, daily bank runs bank deposits, sales marketing coffee stand. Open closing stand, weekly supply ordering, create weekly work schedules, train work new hires. Serve customers daily basis fresh coffee, specials day snack. Created excel spreadsheets track sales. Retail Apparel Associate March 2010 March 2012 Company Name City State Cashier, merchandising shoes, apparel stock room sales floor, worked truck every day new product. Reworked sales floor daily presentation. Daily customer service, open close store, managed fitting room/key holder. Education Training License/Certification Electrocardiogam 2016 Elite Nurse Aide Training City State USA March 2016 present. Currently enrolled License/Certification Phlebotomy 2016 Elite Nurse Aide Training City State USA March 2016 present. Currently Enrolled. License Certified Nurse Aide 2015 Elite Nurse Aide Training City State USA High School Diploma General Studies 2010 Federal Way High School City State USA Personal Information Place Birth: Des Moines, WA Date Birth: 18th February, 1992 Present Resident Federal Way, WA Sex: Female Status: Married children Hobbies: Sports, Movies, Hiking, Working Skills Professional friendly Careful active listener Strong public speaker Multi-tasking Accounts Payable/Receivable Customer Service Customer Satisfaction Patient-focused care Time management Detail-oriented Effectively interacts patients families. Software Knowledge QuickBooks, One-site, Tenant Tracker, ADP Payroll System, Microsoft Word, Microsoft Excel Compassionate trustworthy caregiver Additional Information Volunteered Habitat Humanity",APPAREL
"CONSULTANT Professional Summary Over 15 years experience Non-profit social services sector. Specific target populations: underserved Native American, Latino, youth, adults families. Passionate helping others become empowered self-sufficient community resources wrap-around services. Extensive work following areas: operational management, case management, grant writing, program development/ management, fundraising, community outreach direct client services. Skills Microsoft Word, Power-point, Excel Office Project Evaluation Media Relations Employee Volunteer Training Grant Certification Project Coordination Work History CONSULTANT Assist individuals ESL (English second language) tutoring preparation citizenship exam. Provide event coordination Golden Boy Promotions (GBP), marketing outreach community serve personal assistant VP Digital/Marketing ­ Mr. Scott Tetreault (E: Scott@goldenboypromotions). Lead Employment Specialist Company Name City State 02/2015 03/2016 Develop maintain relationships community referral sources, Department Rehabilitation (DOR), work source centers, America's Job Exchange others. Maintain close contact clients job training placements resolve problems evaluate placement adequacy. Locate barriers client employment, inaccessible work sites, inflexible schedules, transportation problems, work clients develop strategies overcoming barriers. Participate job development placement programs, contacting prospective employers, placing clients jobs, evaluating success placements. Collaborate community agencies establish facilities programs persons disabilities. Coordinate recruitment placement training program participants. Provide intake, job placement retention clients disabilities including Veterans greater Los Angeles area. Interim Director/ Program Manager Grant Writer Company Name City State 06/2004 01/2015 Assure AIC mission (to empower Albuquerque Urban Native American community others provisions wrap-around services designed promote wellness, education, self-sufficiency tradition), programs services consistently presented strong positive imagery relevant stakeholders throughout community. Oversees fundraising, planning implementation, including identifying resource requirements, researching funding sources, establishing strategies approach funders, submitting proposals administrating fundraising records documentation. 1 Oversee, monitor apply funding yearly contracts awarded following: NM Indian Affairs Department, NM Department Health, City Albuquerque, Navajo Nations various foundations (Otten, Kellogg, First Nations, etc). Plan, organize implement yearly events community as: Summer Solstice, Back School, Feed Children, Halloween, Thanksgiving, Christmas yearly Job/Health Fairs. Evaluate work staff volunteers ensure programs appropriate quality resources used effectively. Recruit, interview, hire sign volunteers staff. Serve Community Committees promote healthy families children reduce poverty, unemployment, substance abuse domestic violence. Maintain seek new relations state Senators, Representatives state officials promote information/ education AIC impact services upon Urban Native American community. Current status regards grant funding obtained approximately $300,000 funding awarded state, city, foundations Navajo Nations. Languages Bilingual Spanish Education MA Counseling WEBSTER UNIVERSITY June 2004 Emphasis Mental Health/Substance Abuse Dual Diagnosis Emphasis School Counseling (Elementary Education) Participated 2 Clinical Practicums total 700 hours earned supervision Completed 48 hours coursework Bachelors Art Psychology Family Studies The University New Mexico City State May 2001 Obtained double major completed coursework Psychology Family Studies Inducted ""Psi Chi,"" National Honor Society Psychology scholastic achievements Actively participated student intern (Family Studies coursework requirements) two different nonprofit organizations Dean's List (Spring Fall 2003 2004) Skills approach, Behavioral Health, Chi, interpersonal communication, contracts, Counseling, client, clients, Department Health, documentation, English, event coordination, fundraising, marketing, Media Relations, Mental Health, Excel, Exchange, Office, Power-point, Microsoft Word, Project Coordination, proposals, Psychology, public speaking, quality, recruitment, Rehabilitation, researching, Spanish, supervision, transportation, tutoring",CONSULTANT
"CONSULTANT Summary I experienced Program Manager, delivering enterprise-grade on-premises SaaS products Microsoft customer obsessed. I previously Enterprise Desktop Architect multiple large companies, employee consulting capacity. I proven track record positive impact enterprise desktop management, infrastructure, systems administration, programming automation, enterprise architecture, project management. Highlights Windows OS VMware Server/View IIS Leadership System Center Configuration Manager Enterprise Imaging/OSD/MDT App-V Consulting MSI/Windows Installer BitLocker Full Disk Encryption Server 2K8/2k12 Project management InstallShield AdminStudio VDI ASP.NET/VB.NET/C#/VBScript Microsoft BitLocker Administration Monitoring MS SQL Server App Compat Spanish UE-V Accomplishments MCTS: Windows 7, Configuration MCTS: Windows 7 MCTS: Office 2010, Deployment. Experience Consultant Jul 2011 Current Company Name － City State responsible architecting implementing client solutions large enterprises. Won four awards efforts enterprises well internal work done promote knowledge sharing (Great People/Great Performance, Knowledge Management Sharing, Community Star, Key Talent award) received top ranking available. Drove Windows 7 adoption 85,000 seat Fortune 100 international financial institution, purchase Enterprise edition MDOP continued fight Microsoft share Bitlocker, ConfigMgr 2012, App-V. Founded Americas Client Solutions Birds Feather community initiative, biweekly call 40+ consultants providing open forum knowledge sharing, instant support, networking opportunities. Expanded community include new college hires international communities. Won multiple awards knowledge sharing. Effort included separate call Windows 8 First Wave consultants resulting many successful engagements living lessons learned document used overall Windows 8 consultant readiness. Expanded include Readiness Groups, unique effective way prepare 90+ consultants internationally large new wave technology, increasing billable utilization amongst client solutions focused consultants. Architected led Windows 7 deployment large international financial institution 85,000 machines. Programmed website VB.NET aid rapid application rationalization. Created three global Windows 7 images, including x86 x64 version, multiple languages MDT 2010/2012 building ZTI image using MDT Configuration Manager 2007 allow rapid OS uplift. Packaged 20+ applications part image engineering. Drove application packaging efforts utilizing App-V MSI (where appropriate), moving towards zero touch. Developed managed virtual UAT test environment allow remote access testers validate applications utilized thousands applications. Architected implemented MBAM began migrating PGP Bitlocker. Assisted image requirements partnered teams define hardware standards, better define licensing management, improve application workstation self-service systems processes. Drove security settings review implementation XP Windows 7 set security baselines machines decrease attack vectors platforms. Created 3 year Workstation Transformation Roadmap large client streamline processes, improve end end user experiences, implement Windows 8/Windows Go/ConfigMgr 2012/App-V/profile management/data backup, cut costs. The effort projected save $3 million year year. Built solution integrates MDT 2012 allow direct transfers user data machine machine using USMT, removing need intermediary storage. Solution works home users needing replacement machines well done remotely, cutting time needed get end users running. Solution use many major companies, speeding OS migrations cutting costs. Extended 5 month engagement client 2 ½ years. Sold $400,000 additional services business client drive forward Windows 7 Workstation Transformation efforts utilizing additional Microsoft resources. Enterprise Desktop Architect Jun 2006 Jun 2011 Company Name － City State Senior member Enterprise Client Systems team responsible Client Architecture. Architected, implemented, maintained SMS 2003/SCCM 2007 infrastructure 30,000 machines 22 different hospitals hundreds clinics. Designed application lifecycle process, including application packaging best practices MSI repackaging. Managed application packaging effort Intermountain Healthcare. Performed QC 400 applications. Packaged hundreds applications using InstallShield AdminStudio MSI format. Utilized App-V ThinApp virtualize applications prevent application conflicts. Integrated App-V SCCM set streaming infrastructure support VDI efforts VMware View. Involved image creation (custom solution OSD), patch management (WSUS), inventory, encryption (EFS/Bitlocker/Safeboot). Tier 3 support hospitals clinics. Architected led packaging effort 250 applications one year 5 packagers (2 packaging part time) meeting aggressive deadline opening Intermountain's largest hospital. Designed VDI client infrastructure top VMware View, including imaging, software delivery, profile management, group policy 100+ virtual machines piloted, resulting dynamic, efficient, stable, cost effective computing environment. Programmed utility VB.NET assist desktop technicians automatically adding machines AD groups SCCM collections deployment MSI/App-V based installations, significantly reducing amount time needed deploy applications groups machines. Currently used 3 million deployments, saving thousands man hours cutting application delivery time machines 24 hours 10 minutes per deployment. Created utility VB.NET automate updating distribution points, creation new collections (with appropriate rights), creation AD groups, advertisement creation, allowing Enterprise Client Systems team quickly respond new deployment requests. Packaged hundreds applications top Enterprise responsibilities. QC'd 400+ applications, certifying 2K, XP, Win7 restricted user environments deploying via SCCM 30,000 managed machines. Implemented virtual test lab VMware View sponsor testing Windows 7 compatibility testing, decreasing application issues production 30%. Architected Certificate Authority offline root, well logon scripts GPO's encrypt mobile devices using Microsoft EFS assist aligning Intermountain HIPPA regulations. Played major role defining IT direction Enterprise Desktop Subcommittee (responsible desktop design), Hardware Subcommittee (responsible defining hardware standards), CMDB Subcommittee (responsible moving company towards ITIL standards). Programmed website track applications, Win7 compatibility, audit deployments license compliance. Assisted design, testing, implementation Windows 7 image Intermountain Healthcare, migrating custom imaging solution OSD SCCM. Created custom WMI class SCCM's MOF file script populate class client centralized BitLocker reporting via SCCM compliance purposes. Utilized USMT custom XML file migrate user settings data migration new machines replacement scenarios. Sep 2005 Jun 2006 Company Name － City State Analyzed customers' systems designed implementation strategies seamlessly integrate Fresh Market Manager solution existing systems. Managed work two employees. Provided 24 hour tech support 15 customers worldwide. Created scripts automate testing installation Park City Group's products. Shouldered responsibilities Systems Administrator role managing Exchange, Windows 2000/2003 Server, Networking, VPN, Active Directory. Automated time-consuming, complicated, error-prone installation process resulting faster problem free installations, supporting influx new customers. Identified lack company knowledge surrounding scalability strategies Fresh Market Manager wrote load testing script simulate variable amount supermarkets simultaneously hitting Oracle database. Faced short deadline provide training customer Thailand, developed five-day course including hands-on demo using VMware Workstation resulted successful knowledge transfer. Led technical team providing pre-sales support, systems analysis, planning, implementation Park City Group's products multiple new customers resulted successful execution. Undertook role Systems Administrator company top duties departure employee. Quickly gained understanding various complex systems, documented them, spent time hours studying systems I previously experience able provide support them. ExxonMobil Senior Systems Technical Analyst Sep 2002 Sep 2005 City State Responsible technical application delivery infrastructure 100,000 desktops worldwide. Provided Level 3 technical support engineers geoscientists around world. Supplied task-driven scripts User Support Engineers Data Management staff. Worked end users identify application requirements created deployed solutions them. Managed 3 different teams largest IT project ExxonMobil, repackaging 5000 applications MSI format rolling XP 100,000 desktops. Developed program automate SMS deployment resulted $200,000 annual savings increased customer satisfaction due faster application delivery. Managed Conflict Resolution team reduced manpower team 5 1 strict process best practice design, saving $300,000 contractor costs XP rollout project. Led team 5 employees Application Deployment team. Implemented Recycle Coordinator Queue perform root-cause analysis cut costly application failures production 80% 20% matter 2 months resulting savings $280,000. Learned Active Directory 2 weeks subsequently trained 75 people use. Repackaged 60 applications year, assigned difficult apps quickly completed them. Trained new employees became solid performers. Built Application Stewardship team ground utilizing 10 contractors 1 employee. Documented developed processes best practices. Team exceeded initial goal completing 1 app every 2 days completing 1 application per day. Promoted new level 2 years. Leveraged existing programming skills learn Perl. Produced SMS script assist supervisors recovering license costs personnel transfers occurred saving thousands dollars unused licenses. Education BS Business/MIS Brigham Young University － City State Business/MIS 3.77 Skills VB.NET, ASP.NET, Active Directory, adding machines, streamline, AD, application packaging, automate, backup, Hardware, Conflict Resolution, consultant, Consulting, Encryption, Client, customer satisfaction, Data Management, delivery, desktops, direction, XML, financial, IIS, image, Imaging, InstallShield, inventory, ITIL, Knowledge Management, Leadership, managing, Market, access, C#, Exchange, Windows OS, Windows 7, Windows 8, Windows, Win7, Windows 2000, 2K, works, migration, MSI, Enterprise, Networking, OS, Oracle database, packaging, Perl, personnel, processes, programming, Project management, reporting, sales support, scripts, script, SMS, Spanish, MS SQL Server, systems analysis, technical support, User Support, tech support, unique, VBScript, View, VPN, website, x86",CONSULTANT
"PUBLIC RELATIONS SPECIALIST Professional Summary Public relations communications specialist adept media relations, special events coordination, issues management community relations. Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist 09/2019 Current Company Name – City State Generated implemented media pitches clients Entertainment, Medical, Fitness, Tech Industry Communicated media weekly build relationships optimize press coverage Developed campaigns increase public awareness company engage customers Coordinated press releases handled press inquiries company Forged strong media relationships public relations goals Wrote press releases routine use crisis management Contributing Writer On Camera Host 08/2011 Current Company Name – City State Conducted extensive research Entertainment wrote several long-form pieces Networked various industry leaders experts gather multiple perspectives issues Wrote produced compelling investigative human interest stories celebrities iconic news subjects Captured reported post-show recaps, highlighting successes opportunities improvement Traveled location write report firsthand experience Introduced fresh new angles previously-reported material update inform readers Lead camera host www.presspassla.com Excelled within on-call journalism positions, blending experience passion ensure timely comprehensive reporting Interviewed high profile guests entertainment sports industry Wrote factually correct, concise engaging news stories within tight deadlines Researched potential news feature stories timely quality distribution public Managed competing deadlines efficiency Completed thorough research assigned topics Utilized exceptional writing, editing proofreading skills produce engaging error-free content Followed beat sources, contacts leads gather information stories Applied understanding public opinion, social media traditional media use create engaging attention-grabbing stories Director Operations 08/2003 08/2018 Company Name – City State Supervised 200 stamping assembly employees maximum productivity, multiple locations Reduced project downtime oversaw safety various certification processes Developed deepened relationships form lasting loyal partnerships Hired, coached trained staff monitored performance offered mentoring junior team members Limited financial discrepancies, reviewing approving billing invoices expense reports Assisted executive decision-making strategy planning, initiating productive relationships management teams serving key contact various personnel issues Directed safety operations maintained clean work environment adherence FDA OSHA requirements Grew business creatively driving sales maintaining cost controls Drove sales effectively managing several multi-units within facility Built customer employee loyalty effectively implemented operational strategies Delegated assignments based site plans, project needs knowledge individual team members Collaborated management, technical crew members fellow supervisors organize efficient site operations achieve demanding schedule targets Boosted team productivity contests incentives staff Education Bachelor Arts Communications Fayetteville State University City State Graduated 3.8 GPA Member Alpha Kappa Alpha Sorority Graduated summa cum laude Member Alpha Psi Omega Honor Fraternity Majored Speech/Communications And Theater Minored Biology Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist 09/2019 Current Company Name – City State Generated implemented media pitches clients Entertainment, Medical, Fitness, Tech Industry Communicated media weekly build relationships optimize press coverage Developed campaigns increase public awareness company engage customers Coordinated press releases handled press inquiries company Forged strong media relationships public relations goals Wrote press releases routine use crisis management Contributing Writer On Camera Host 08/2011 Current Company Name – City State Conducted extensive research Entertainment wrote several long-form pieces Networked various industry leaders experts gather multiple perspectives issues Wrote produced compelling investigative human interest stories celebrities iconic news subjects Captured reported post-show recaps, highlighting successes opportunities improvement Traveled location write report firsthand experience Introduced fresh new angles previously-reported material update inform readers Lead camera host www.presspassla.com Excelled within on-call journalism positions, blending experience passion ensure timely comprehensive reporting Interviewed high profile guests entertainment sports industry Wrote factually correct, concise engaging news stories within tight deadlines Researched potential news feature stories timely quality distribution public Managed competing deadlines efficiency Completed thorough research assigned topics Utilized exceptional writing, editing proofreading skills produce engaging error-free content Followed beat sources, contacts leads gather information stories Applied understanding public opinion, social media traditional media use create engaging attention-grabbing stories Director Operations 08/2003 08/2018 Company Name – City State Supervised 200 stamping assembly employees maximum productivity, multiple locations Reduced project downtime oversaw safety various certification processes Developed deepened relationships form lasting loyal partnerships Hired, coached trained staff monitored performance offered mentoring junior team members Limited financial discrepancies, reviewing approving billing invoices expense reports Assisted executive decision-making strategy planning, initiating productive relationships management teams serving key contact various personnel issues Directed safety operations maintained clean work environment adherence FDA OSHA requirements Grew business creatively driving sales maintaining cost controls Drove sales effectively managing several multi-units within facility Built customer employee loyalty effectively implemented operational strategies Delegated assignments based site plans, project needs knowledge individual team members Collaborated management, technical crew members fellow supervisors organize efficient site operations achieve demanding schedule targets Boosted team productivity contests incentives staff",PUBLIC-RELATIONS
"SHELTER ADVOCATE Summary Dynamic shelter advocate years clerical experience great communication skills confidentiality. I experienced computers tremendous amount office skills. Highlights Crisis intervention resolution Complex problem solving skills Valid Texas driver's license Reliable transportation Strong decision maker Fundraising background Client engagement Compassionate Dedicated patient advocate Self-starter Event planning coordination Microsoft Office Suite Accomplishments Promoted Lead Teller 9 months employment. Promoted Assistant Manager gas station cashier 1 month. Assisted organizing, planning, hosting Candlelight Vigil Dove Project, Inc. Assists supervising directing work community service workers volunteers. Experience SHELTER ADVOCATE July 2014 August 2015 Company Name City State Tested clients drug use referred community resources. Produced media advisories, brochures, fact sheets, print ads newsletters. Promoted healthy habits practices outreach materials presentations. Charted recorded information client files. Tracked client movement unit documenting times destinations clients. Traveled locally regionally conferences, workshops presentations. Maintained up-to-date comprehensive electronic paper filing systems. Collaborated local health departments community partners. Educated public regarding community health resources correctional facilities, community centers churches. Drafted revised reports, articles background papers. Educated clients treatment options answered related questions. Checked facility open windows, locked doors, malfunctioning smoke detectors safety hazards. Conducted outreach, advocacy rehabilitative services regular cases crisis intervention. MUNICIPAL COURT CLERK January 2014 March 2014 Company Name City State Processed summons, subpoenas, appeals motions. Drafted legal papers including complaints, summons interrogatories. Gathered analyzed research data regarding statutes, decisions, legal articles codes. Investigated facts law cases using pertinent sources determine causes action prepare cases. Mailed arranged delivery legal correspondence clients, witnesses court officials. Organized maintained law libraries, documents case files. Photocopied correspondence, documents printed materials. Processed distributed invoices bill clients. Composed revised legal documents, including letters, depositions court documents. Created tracked expenses client account codes Recorded monitored court appearance dates. LEAD TELLER June 2012 August 2013 Company Name City State Established new customer accounts including checking, savings, lines credit loans. Processed sales referrals promoted bank services products. Balanced daily cash deposits bank vault inventory zero error rate. Assembled in-store marketing displays. Processed cash withdrawals. Trained employees cash drawer operation. Adhered Wells Fargo security audit procedures. Researched resolved customer issues personal savings, checking lines credit accounts. Examined checks identification endorsement. Supplied tellers coin currency needed. Maintained confidentiality bank records client information. Directed specific questions appropriate branch personnel. Delivered prompt, accurate excellent customer service. Education High School Diploma General 2000 Jefferson City High School City State Cole Top 10% class Coursework Business, Communications Advertising Coursework Accounting 1 2 3.4 GPA Coursework includes Human Computer Interaction C oursework Technical Professional Writing Select One Skills 10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants",ADVOCATE
"SALE CONSULTANT Summary I'm driven develop implement fresh sales marketing strategies financial operational discipline. Competitive Sales Rep 2 years sales vast industry knowledge. Independent worker high energy great communication skills. I lot thank last employer Boost Mobile Mobile Factory helping advance sales skills knowledge different technology, phones computers. Friendly Sales Associate proficient managing areas sales customer service fast-paced retail environments. Excellent multi-tasker team player.Reliable Sales Associate strengths inventory management, training, customer service. Friendly, knowledgeable hard-working team player. Customer service sales expert identifies customer needs delivers solutions problems. Highlights Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful energetic Flexible scheduling Superior organization skills Superior communication skills Staff training development Fluent Spanish Dependable reliable Excellent multi-tasker Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful energetic Flexible scheduling Superior organization skills Superior communication skills Staff training development Fluent Spanish Dependable reliable Excellent multi-tasker Flexible schedule Accomplishments When I first started work Boost Mobile I know thing sales phones all. I insecure everything, one day I decided put petty thoughts aside show true strength confidence. My sale skills went zero none one hundred. My best day I sold 31 phones one day accessories, I proud hard I work get goal. I lot thanks coworkers showed push highest limit conquer goals. They also showed team player always help everyone customers. One best months I I sold 199 phones $3,088 worth accessories. Routinely helped many ten customers day high-volume retail outlet. Fulfilled supervisory duties Store Manager vacation. I'm proud I've learn couple months working Boost Mobile Mobile Factory, I thank helping develop skills making person I today. Experience Company Name March 2015 November 2015 Sale Consultant City State I Answered customers' questions addressed problems complaints person phone. I also helped customers select products best fit personal needs, processed average 80 transactions day timely manner. Maintained visually appealing effective displays entire store. Educated customers product service offerings. Completed purchases cash, credit debit payment methods. Trained new sales employees effective techniques. Organized items visually appealing manner. And Inventory checks throughout day. Company Name October 2014 December 2014 Cashier City State Working Michael's Arts&Crafts job really simple enjoying. My responsibilities assist customers needs, handle money throughout day give change back. Also seasonal position I I learn lot greet customers make sure satisfied. I Completed purchases cash, credit debit payment methods. And Organized items visually appealing manner. Company Name February 2014 June 2014 Front clerk City State Accepted payment customers made change necessary.Cleaned spilled food, drink broken dishes, removed empty bottles trash. Take cake orders phone. Education Northwood High School 2014 High School Diploma History City State United states During four years high school I struggle manage grade right push motivation, I able achieve goal. I managed get A's, B's C's. Work History Company Name March 2015 November 2015 Sales Consultant City State Company Name October 2014 December 2014 Seasonal Cashier City State Company Name February 2014 June 2014 Food Clerk City State Skills Fast paced worker Attention detail Customer service Fluent Spanish Communication verbal skills Fast learner",ARTS
"SUPERVISOR Summary Results-oriented, strategic sales professional thirty years Retail industry. Highlights INFOREM, EXCEL, WORD, Mainframe applications, Telxon, Lotus Notes Training development Results-oriented Accomplishments Reduction Shrink total store awareness. Increased Sales coaching Customer Service awareness. Achieved Award Credit card sales training staff sell benefits card. Award Trip home office Outstanding Performance. Award Staff Month. ​ ​ Experience Company Name April 2013 Current Supervisor City State Provide Training Direct Supervision clients. Demonstrate actual job functions training process. Maintain appropriate work standards highest degree within community. CPR First Aid cards date. Within three months I supervised team Community Job. Train new hires Enclave Supervisor position. Complete weekly schedule Enclave Supervisor's Enclave clients. Moved Workshop area train coach clients prepare jobs Community. Train new Staff workshop area prepare clients community jobs. Staff Month award. Company Name November 2007 March 2013 Store Manager City State Oversee entire store Merchandising Company Standards. Develop creative plans increase store sales decrease loss. Provide training development Assistant Store Managers Associates. Manage store expenses payroll best address needs business. Maintain communication District/Regional Management. District winner achieved 110% last year Credit Goals. Decreased store shrink 1.44% .90%. Increased sales Assistant Manager million dollars per last year. Company Name April 2006 November 2014 Assistant Store Manager Soft lines Assistant Manager City State Manager twenty million dollar Corporate store. Directed team thirty associates along seasonal associates including Managerial. Implemented team Company's new merchandise visual standards. Men's department exceeded plan sales Number One Company. Interfaced Buyers, Corporate Visual Merchandising Team daily basis. I Company Name September 2004 April 2006 Department Manager Ladies Apparel Manager City State Manager five million dollar Ladies Apparel department 49.6 sq. footage. Directed team twenty associates along seasonal associates including Managerial personnel. Coordinated Visual Merchandising Inventory Control. Recruited associates entire store. Exceeded Spring Sales Credit Goals. Company Name April 2001 September 2004 Associate Merchandise Planner Home Area City State Create, review input financial plans location. Analyze sales stock performance, including tracking analyzing sales stock location department/class/vendor level maximize trends using online systems recommend strategies. Communicate stores RMM's business opportunities, assortment needs, stock levels strategies door maximize sales presentation. Review validate sales promotions adequate location prep recap results. Allocate merchandise, recommending orders assortments projecting needs allocate orders store/region. Company Name April 1997 April 2001 Replenishment Analyst City State Solely overseen adequate core merchandise levels major retailer emphasis intimate apparel, men's dress shirts accessories. Utilize Inforem Replenishment System maximize sales optimize turn core merchandise. Conducted extensive training buyers assistant buyers Inforem Replenishment System. Coordinate partnerships merchants vendors identify replenishment opportunities along validating editing merchandise assortment. Shop market quarterly. Company Name October 1996 April 1997 Linens &Soft Lines Manager City State Directed activities related operating departments. Coordinated re-merchandising linens department. Company Name January 1992 October 1996 Store Manager City State Managed one largest sites upscale lingerie chain (with 120 stores nationally). Recruited, trained, scheduled supervised seasonal staff forty including managerial personnel. Successfully maximized sales reduced shrinkage 3% TO 2%. I awarded trip outstanding performance. Company Name September 1979 January 1992 Soft Lines Manager/Assistant Manager City State Directed team 35 associates Soft Lines. Coordinated visual merchandising inventory control. Interfaced extensively buyers, designed implemented visual merchandising. Education Philo High School 1979 High School Diploma City State United States Muskingum Vocational School 1980 Nurses Aide Certification City State United States Skills Assistant Manager, CPR, Credit, Editing Sku's. Financial, P&L. First Aid, Inforem, Inventory Control, Lotus Notes, Mainframe, Managerial, Market, Merchandising, Organization. EXCEL, WORD, Payroll, Personnel, Sales, Supervisor, Supervision. Teaching,Training Coaching. Customer Service.",APPAREL
"HR GENERALIST Professional Profile Responsible administrative support professional extensive experience Project Management Finance environments. Organized detail-oriented strengths project management inventory control. Certified Professional Human Resources (PHR) additional state certification US Armed Forces offering 9 year HR career distinguished commended performance proven results. Extensive background HR generalist affairs, including experience employee recruitment retention, staff development, mediation, conflict resolution, benefits compensation, HR records management, HR policies development legal compliance. Demonstrated success negotiating win win compromises, developing teambuilding programs, writing personnel manuals, corporate policies, job descriptions management reports. Qualifications Staff Recruitment Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration HR Program/Project Management Orientation OnBoarding HRIS Technologies Training Development Performance Management Organizational Development HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP) MS Office (Word, Excel, PowerPoint, Access, Outlook) Relevant Experience Improved department efficiency 80 implementation strategic workflow process improvements. Managed major office relocation one day downtime. Improved department efficiency 80% implementation strategic workflow process improvements. Experience HR Generalist 12/2004 01/2012 Company Name City State Provides voice data communications systems small midsized companies. 2004 present Recruited help open new company HR branch Germany guiding startup management full spectrum HR operations, systems programs. Worked senior management create HR policies procedures recruit employees create group benefits databases develop orientation, training incentive programs. Manage leave absence programs personnel records administer benefits enrollment programs administer HR budget handle HR generalist workplace issues. Key Results: Played key role ensuring successful launch US Army office. Structured implemented programs policies areas training, compensation structures, benefits packages, incentives new employee orientation. Fostered teamwork/open door environment conducive positive dialogue across organization. Personal efforts cited driving force behind branch's employee retention rate 89% within industry high turnover norm. Negotiated approximately 50 salary offers dozens sign bonuses/relocation packages annually exempt nonexempt level. Brought workers' compensation program full compliance. Instituted preferred providers list trained managers associates procedures follow case injury. Reduced benefits costs 15% annually meticulous recordkeeping ensuring company pay benefits employees ineligible. Wrote employee manual covering issues including disciplinary procedures, code conduct, FMLA policy benefits information. Introduced company's first formal performance review program, creating flexible well received tool later adopted company wide. Revised job descriptions across levels 50+ categories. Shadowed"" interviewed employees construct accurate picture duties skills required position. Supervisor Company Name City State Leading home healthcare company employing 4,500 professionals. HR Representative Company Name HR Assistant Promoted fulfill broad range HR functions, including recruiting training employees, administering benefits, overseeing disciplinary action managing HR records. Cochaired annual flexenrollment meetings, resolved conflicts employees insurance carriers, coordinated health fairs promote employee wellness performed exit interviews. Key Results: Trained 25member management team interviewing techniques best practices, conducting workshops oneonone coaching sessions contributed sound hiring decisions. Codeveloped company's firstever standardized disciplinary procedures tracking system insulated company legal risk ensured consistent fair discipline processes. Devised creative costeffective incentive moraleboosting programs (including special events tiered awards structure) increased employee satisfaction productivity. Reworked newhire orientation program include HR information company resources. Saved company thousands dollars every month reducing reliance employment agencies. Brought majority formerly outsourced recruiting functions inhouse reduce billable hours 200+ less 15 per month. Education Associate Applied Science Business Administration 2016 Ecotect Institute City State United States Worked concurrently college sales rep team supervisor ABC Video Store. Affiliations Complete ongoing training areas compensation benefits, employee labor relations, leaves absence, workers' compensation workplace safety/security. Skills ABC, ADP, ADR, benefits, Benefits Administration, budget, coaching, US Army databases, driving, Employee Relations, training employees, special events, senior management, hiring, home healthcare, HRIS, Human Resources, HR, insurance, legal, managing, meetings, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, Enterprise, Organizational Development, PeopleSoft, Performance Management, personnel, policies, processes, Project Management, Recruitment, recruiting, sales, sound, Structured, supervisor, teamwork, Video, voice data, workshops",HR
"INFORMATION TECHNOLOGY ADMINISTRATOR Professional Profile I jack trades IT guy one premier intellectual property law schools world, whose job description responsibilities continue evolve ever-changing opportunities new technology provides. Extremely self-motivated, detail oriented, organized, I thrive presented opportunities creatively solve new interesting challenges. Qualifications Systems administration Strong verbal written communication Vast help desk experience Team leadership Network administration Extensive knowledge Apple products Project management Innovative legal experience Experience Company Name City State Information Technology Administrator 09/2014 Current I oversee purchasing, management, maintenance infrastructure-related hardware software, simultaneously overseeing end-user hardware software support law school roughly 85 FTE faculty/staff, 275 students roughly 1:1 PC:Mac user ratio. I work closely Durham campus, IT vendors, BSC office develop manage IT budget, including IT-related service maintenance contracts, also developing maintaining IT policies relate law school operations academics. Duties include managing 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing critical data UNH Law network, administering plethora fileservers, webservers web applications, including various content management systems. I work system administrators Durham design maintain entire network Concord campus. Extensive knowledge installing supporting various server platforms, including Windows, linux, Mac OS Server. Company Name City State Associate Director Computer Services 07/2000 09/2014 Primary responsibilities included day-to-day support end-user hardware, software, peripherals mixed Microsoft Windows, Mac OS X, linux, Novell environment, also assisting everyday demands maintaining rather complex campus-wide network driven predominately Cisco infrastructure. Reported directly to, served immediate backup Director Computer Services. Designed implemented first ever wireless network campus, I administered upgraded three different platform changes course thirteen years. Planned administered campus upgrade initiatives Windows 98 Windows XP, Windows XP Windows 7, numerous Mac OS iOS version upgrades. After Franklin Pierce Law Center integrated UNH, I developed plan administered transition predominately Novell-based infrastructure predominately Microsoft-based infrastructure, including transitioning e-mail platform Novell GroupWise Microsoft Exchange. Company Name City State District Computer Technician 08/1999 07/2000 I supported end-user related hardware software demands entire school district. Duties ranged day-to-day troubleshooting implementing new technologies, first ever Apple Airport WiFi network roaming iBook lab. Company Name City State Electrician's Apprentice 06/1990 07/1999 Predominately industrial electrical work, mostly manufacturing setting, residential work mixed in. Education Bachelor Science Exercise Sports Sciences 1999 Colby-Sawyer College City State USA Skills Platforms protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office Windows Mac, Microsoft Exchange, Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache, OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP Appliances applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN), 3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion, Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type, WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix Extensive hardware knowledge experience, especially Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, Xerox MFDs. Salary History University New Hampshire School Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Associate Director Computer Services 07/2000-09/2014 Starting Salary: $31,500 Ending Salary: $54,000 University New Hampshire School Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Information Technology Administrator 09/2000-Present Starting Salary: $62,300 Ending Salary: $62,300",INFORMATION-TECHNOLOGY
"HIGHLY ACCOMPLISHED HEALTHCARE ANALYST Professional Summary Financial Expert providing strategies improve Revenue Cycle Management Healthcare A top-performing Systems Analyst proven track record expanding revenue customer satisfaction Healthcare. Expert identifying analyzing customer needs within variety Enterprise healthcare organizations. Subject Matter Expert Revenue Cycle Management specializing developing delivering innovative solutions environments large data requirements. Extensive experience providing advisory consultative approach Financial Technology solutions drive improved financial performance. Broad grasp Value Based Healthcare Reimbursement strategy skill lead collaborative effort develop long lasting relationships Executive decision-makers. Education Training Programming Support Specialist, Data Center Technical Support, Shared Medical Systems (Cerner), Malvern, PA Computer Operator, Operations, Shared Medical Systems (Cerner) City State Master Science Computer Information Systems University Phoenix － City State Computer Information Systems Graduate Courses Business Communications, Project Management, Operating Systems, Networking, Database Concepts, Software Engineering, Programming Management, Organization, Ethics Intellectual Property, Financial Management. Certified Project Management Associate, International Project Management Association (IPMA, Level D), Number D15-122834 Skill Highlights ;; Skills accounting, Accounts Receivable, auditing, balance, billing, Business Communications, business plan, client, clients, client liaison, customer service, client support, Database, delivery, Financials, financial, financial consulting, Financial Management, focus, insurance, Intellectual Property, leadership, mentor, office, 2000, NT, Networking, Operating Systems, processes, process improvement, coding, Programming, Project Management, proposal, Quality, report writing, reporting, revenue recognition, Siemens, Software Engineering, SQL, Technical Support Professional Experience Highly accomplished Healthcare Analyst 01/1997 Current Company Name providing operational financial consulting services, employed acquisition Siemens Health Services Cerner 2014 acquisition Shared Medical Services Siemens 2000 Primary client liaison assessing business needs stakeholders every level, including executives within client organization, explaining available standard services and/or suggesting methods customization solutions enhance production objectives bring departmental revenue. Provide outstanding customer service quickly addressing client support issues, escalating new opportunities revenue improvement appropriate executives within organization, maintaining line communications clients advisory nature exceptional execution. Expertly synthesize client input full business discovery process assemble internal team experts SQL, Database, report writing, networking answer questions develop set technical specifications presented form actionable solution proposal. Improve Revenue Cycle Management clients providing off-the-shelf, custom, client hosted solutions allow off-load issues focus critical revenue recognition activities business office includes Accounts Receivable dealing insurance companies. Meticulously review procedures processes within financial departments compare industry 'best practice' standards identify opportunity process improvement. Identify actionable gaps comparing revenue cycle reporting similar organizations well nationally recognized Key Performance Indicators (KPIs). Guide client Recovery Audit Contractor (RAC) program requires coding, billing, reimbursement compliance Medicare. Develop reports create abstracts pulled insurance, patient balance, diagnostic related groups (DRG) coding client's INVISION patient accounting financial systems ensured Medicare overbilled identified coding errors brought issue medical necessity led process improvements. Participate key technical resource mentor documenting entire process ongoing customer project 16th month transfers 7-10 years patient accounting data third party repository part audit requirements meet variety regulatory standards. Collaborate project manager meet project deadlines client able keep financial system data contract elapses ensuring client pays amount data storage required. Accelerate delivery solutions client creating reusable templates shared projects. Deliver technical leadership required projects 6 days 6 months duration determine environment, configuration, build programs necessary decommission legacy systems efficiently migrate data database systems allow simplified queries financial posting. Through job sharing SOARIAN Financials Test Team, recreated software defects validated fixes improve quality using advanced tools Charm NT, Quality Center, Kanban update status. Associate Systems Analyst 01/1993 01/1996 Company Name Part team responsible delivering 100,000 files monthly pertaining reporting auditing development business plan later migrated delivery system internet saving client considerable costs. Organized transactions six-month period install financial systems Pennsylvania Hospital Temple University Hospital. Build programs required successfully update system data meet deadlines. Consultant/Analyst 01/1983 Current Company Name － City State",HEALTHCARE
"SENIOR CONSTRUCTION PROJECT MANAGER Professional Summary Senior Construction Manager EPCM Safety/Mitigation, JSA, rules, regulations, work procedures emergency response. Design, Standards, Land Development, Infrastructure, Wet Dry (PGE/SCE) utilities, Road Paving/Engineering, Caltrans/Public Works, Permits Traffic Control. Twenty+ years experience team oriented, multi-disciplinary environment commercial, industrial residential field. Professional experience ensuring time, cost effectiveness liability minimization personnel, equipment material estimating, reviewing plans, submittals/RFI, approving bid packages, proposals, RWO, WO CO. Coordinate schedule phases construction, safety, erosion control, land development, infrastructure, shut downs, tie ins, paving/road environmental solutions. Forward planning, grading, CPUC: G.O. 95, 128 rule 20, street utility improvements, bond release final Fire Dept. inspections start reimbursement building occupancy process number developments. Track record estimating, proposing bringing complex construction land development projects $225M 200+ employees, fleet heavy equipment material conception completion within budget time. Core Qualifications Microsoft Project, SAP, SRM, BPC, SCADA, GIS, Word, Excel, Power Point Outlook Experience Senior Construction Project Manager January 2002 Company Name California, U.S. Projects Completed: PG&E Projects: Electrical EGI/ Substation San Luis Obispo, CA. Management, coordination, forecasting scheduling Electrical Generating Interconnection, Substation SCADA E, EP EPC) construction, operational pre-operational equipment, land development, grading, infrastructure, environmental animal abatement solutions number Transmission Distribution, SCADA automation projects located California Los Padres, area 4 region. Aera/Sturgeon Services Intl. Project: Industrial Bakersfield, CA Management, coordination scheduling construction, land development, grading, infrastructure environmental solutions Water Treatment Injection Plant Beldridge, California. Brinderson, Project: Commercial/ Industrial/ Public Works Bakersfield, CA Management coordination $225M design built Energy Procurement Production: engineering, land development, infrastructure, road estimating/paving construction several commercial buildings, installation piping, controls, monitoring pre-operational process equipment development enhancement two leases Lost Hills California. Commercial/ Industrial/ Public works Santa Fe Springs, CA Management, coordination, scheduling estimating design built, engineering, paving, land development construction projects expansion Naval Facility Pearl Harbor Hawaii, Water Treatment Plant expansion projects Bakersfield Wind Turbine Project The Los Angeles Department Water Power. Reynen&Bardis Comm., Project: Residential/ Public Works Visalia, CA Construction Land Development management numerous projects throughout Central Valley surrounding areas. Coordination scheduling engineering, infrastructure, public works road/highway paving. Review approved bid proposals, invoices, RWO, WO CO. Coordinate City Building Fire Dept. officials final street improvement inspections initiate bond reimbursement process. Surveying, grading, underground wet dry utilities, rule 20 city improvements future expansion. KBHome, Project: Residential/ Public Works Valencia, CA Management, coordination scheduling Forward Planning, City/County Building Departments subcontractors completion surveying, grading, underground wet/dry utilities, road paving/engineering, S.W.P.P.P. compliance public works. Bond release street improvement inspections security deposit reimbursement. Final Fire Dept. inspection occupancy numerous residential projects throughout Central Valley LA County. Lundgren Management, Project: Commercial/ Public Works Valencia, CA Managed, coordinated scheduled prime contractors elementary school infrastructure project. In charge pre-construction construction set up, surveying, offsite wet/dry utilities, soil report verification setting grading final pad certification inspection. Reviewed bid packages/proposals, permits, submittals, R.F.I.’s, change orders. Safety compliance SWPPP rules. Towbes Group, Project: Residential/ Public Works Santa Barbara, CA Managed, coordinated, scheduled subcontractors throughout phases construction completion. Arranged county inspections, reviewed permits, submittals, R.F.I.’s, change orders. Assured safety compliance S.W.P.P.P. rules regulations. Responsible surveying, grading wet/dry utilities, street improvements, traffic control road paving/engineering. Senior Construction Project Manager January 2002 California, U.S. Projects Completed Continue:. Steton Construction, Project: Commercial Brea, CA At Aerospace Corporation government facility, managed, coordinated scheduled subcontractors structural renovation retrofit several buildings laboratory facilities. Updated framing, plumbing, electrical, HVAC, controls, fire code issues. January 1997 January 2002 Company Name Project Manager, Project: Residential/ Public Works Orange County, CA Managed, coordinated scheduled subcontractors, inspections, permits, submittals, RFI’s, approved RWO, WO CO. Assured safety construction completion several residential projects throughout Ventura L.A County. Responsible inspection, approval completion grading, surveying, underground wet/dry utilities, road construction paving engineering. 1986– 1997 Projects Completed:. Texaco/Smith Construction, Project Manager, Project: Commercial/ Industrial Ecuador, South America At Raptor Rain Forest Project, managed supervised $125M Environmental/Remediation, Land Development Construction Project 200+ employees. Ensure time cost effectiveness liability minimization personnel, equipment material several on-site projects grading, road paving/engineering several infrastructure construction projects developed. Company Name － City State Supervised number projects Refineries D.W.P’s throughout Southern California Arco Clean Fuel Project. Managed schedule construction structures, process equipment infrastructure ensuring safe timely completion every task improvement buildings, underground utilities, road construction, soil decontamination, containment change custody environmental contaminated materials. Kasler Construction, Assistant Project Manager, Project: Highway, Bridge/Underpass Santa Barbara, CA Highway road Construction design built Engineering. Coordinated, scheduled conducted inspections subcontractors FREEWAY BRIDGE/UNDERPASS project CALTRANS City Santa Barbara. Submittals, change orders, R.F.I’s, general construction contract administration. Consolidated Concrete Structures, Assistant Superintendent, Project: Commercial Oxnard, CA Business Center Complex Development: Assisted supervision development numerous commercial buildings assured safety employees construction completion several TILT-UP structures. Education M.S B.S Petro/Civil Engineering University Southern California (USC) － City State Petro/Civil Engineering PG&E Frontline Construction, Contract Project Management, SWPPP, Air Pollution Control, WESTEC: PASSPORT BEST Plus Safety Training, 40 hours Hazwoper, Trench Excavation, First Aid Safety Certifications ROTC, C.O. Core Training, P.C. 832 Peace Officers Standards Training. Class A license. Languages Fluent Spanish. Skills automation, C, CA, contract administration, Ventura, D.W.P, estimating, First Aid, forecasting, framing, GIS, government, HVAC, inspection, materials, Excel, Outlook, Power Point, Microsoft Project, Word, Works, Naval, P.C., Pearl, personnel, plumbing, prime, process equipment, Procurement, Project Management, proposals, renovation, RFI, Safety, San, SAP, SCADA, scheduling, Fluent Spanish, supervision, Transmission, utilities, Water Treatment",CONSTRUCTION
"SENIOR ARCHITECT MDM Professional Profile Seasoned MDM Architect 11+ years IT industry. Creative thinker creates visually appealing, exciting inspiring designs. Extensive experience software development, leading, MDM solutions architecture managing projects field Master Data Management wide span industry domains. Strong working experience MDM development project, operational support management, end end project execution using TIBCO MDM, TIBCO EMS, Business Works, Business Events, Smart Mapper Core Java Windows UNIX platform. Working Senior Architect: managed executed architecture final go-live projects size varying 2 35 Analysts, developers leads. Strong analytical skills aptitude trouble shooting. Possess excellent communication skills pleasing personality. Executed end end architecture/design/implementation MDM projects Knology Atlanta GA, Wachovia Corp (AKA Wells Fargo), Charlotte NC, Merck Inc. Whitehouse Station NJ, Nielsen Schaumburg IL Oldsmar FL, UHG Singapore, RAC WA Perth Australia, Kohl's Milwaukee WI, M&T Bank Buffalo NY, JetBlue Long Island NY, Covance Princeton NJ, SunGard Dallas TX, Whataburger San Antonio TX, SunGard Financial, Dallas TX. Past hands experience J2EE, Struts framework, XML, JMS. Wide extensive hands experience data model designs MDM solutions following industry domains: Financial Banking, Market Research, Insurance, Pharmaceuticals, Retail Business. 10+ Years experience managing/mentoring leading team along Technical Architecture MDM solutions. Skill Highlights Architecture Design Tool: MS Vizio professional, Magic Draw. MDM Tools: TIBCO MDM Data De-Duping: TIBCO Patterns Operating systems: Windows XP Professional/ NT 4.0 95 UNIX 3.01 Database: Oracle 11.x (PL/SQL SQL Loader), SQL Server Web/App servers: Apache Tomcat, Web Logic, JBOSS Languages Tools: TIBCO EMS 7.x/8.x,TIBCO Business Events, TIBCO Business Studio, J2EE, JavaScript, HTML/XML, XSL, XSLT, CSS, DTD, ANT, Remedy, TOAD, SQL Navigator. Development Environments (IDEs): TIBCO Active Matrix, Rational XDE 2003, Eclipse Employment History December 2009 Till Date: Senior Architect TIBCO Software Oct 2004 November 2009: Associate Senior Architect Cognizant Technology Solutions US Corp Oct 2003 September 2009: Software Engineer UshaComm India Pvt Limited Professional Experience Senior Architect MDM May 2014 Current Company Name － City State SunGard one world's leading software technology services companies, annual revenue $2.8 billion. SunGard provides software processing solutions financial services, education public sector. SunGard serves approximately 16,000 customers 100 countries 13,000 employees. Activities Performed: MDM Implementation Landscape Technical/Functional Design MDM implementation along Data Quality/de-duplication Architecture integrate TIBCO MDM System inbound data stream MDM outbound synchronization downstream systems. MDM Infrastructure Landscape planning architecture Complete Architecture Vendor Customer MDM Manage Resource Planning Complete MDM implementation Customer Vendor End-to-End MDM development/delivery management. Daily status/scrum team members project progress Managing Clients expectations MDM point view. ------------------------------------------------------------------------------------------------------------------------------------------------ Senior Architect MDM November 2013 Company Name － City State JetBlue Airways Corporation (NASDAQ: JBLU), often stylized JetBlue, American low-cost airline. The company headquartered Long Island City neighborhood New York City borough Queens. Its main base John F. Kennedy International Airport, also Queens, maintains corporate office Cottonwood Heights, Utah.The airline mainly serves destinations United States, along flights Caribbean, The Bahamas, Bermuda, Barbados, Colombia, Costa Rica, Dominican Republic, Jamaica, Mexico, Peru, Puerto Rico. As October 2013, JetBlue serves 84 destinations 24 states 12 countries Caribbean, South America, Latin America. Activities Performed: MDM Architecture Overview Design workflows MDM along Data Quality TIBCO MDM installation overview ----------------------------------------------------------------------------------------------------------------------------------------------- Senior Architect MDM July 2013 March 2014 Company Name － City State The M&T Bank Corporation American commercial bank founded 1856 western New York State, today remains headquartered Buffalo One M&T Plaza. The parent company, M&T Bank Corporation, $81 billion assets June 30, 2012, one twenty largest commercial bank holding companies U.S., 750 branches located New York, Maryland, Pennsylvania, Virginia, Washington, D.C., West Virginia, Delaware, New Jersey, Central Florida. Activities Performed: Manage/Lead MDM team 10 members achieve goals project help implement MDM workflows rulebases efficient way. Architect Engineer complex workflows MDM achieve complex requirements Party Accounts data AML. Designed workflows business rules achieve business requirements AML. MDM Infrastructure sizing, installation planning implementation. ----------------------------------------------------------------------------------------------------------------------------------------------- Senior Architect MDM December 2013 January 2014 Company Name － City State Covance Inc. headquarters Princeton, New Jersey, contract research organization (CRO) providing drug development animal testing services. According website, one largest companies kind world, annual revenues $2 billion, 11,000 employees 60 countries. It claims provide world's largest central laboratory network. It became publicly traded company spun Corning Incorporated 1996.In 2011 listed one top 100 employers Diversity Employers Magazine. Activities Performed: MDM Architecture Overview Design Showcase MDM workflow Parameterized Data Quality Design parameterized weighted Data Quality workflows TIBCO MDM ----------------------------------------------------------------------------------------------------------------------------------------------- MDM Architect April 2012 May 2013 Company Name － City State Kohl's Corporation (NYSE: KSS) American department store chain headquartered Milwaukee suburb Menomonee Falls, Wisconsin, operating September 2011, 1,089 stores 49 states. In 1998, entered S&P 500 list, also listed Fortune 500 (#135 2010). The chain 20th-largest retailer United States 2011 terms revenue. Here Kohl's, implementing MDM extensively. Currently Product MDM implemented. I Architecture/led/developed MDM efforts Kohl's. Activities Performed: Manage/Lead MDM team achieve goals project help implement MDM workflows rulebases efficient way. Architect Engineer complex workflows MDM achieve goal Product MDM. Worked complex workflows rulebases MDM achieve requirements best possible way. TIBCO MDM installation planning implementation. ----------------------------------------------------------------------------------------------------------------------------------------------- Senior Architect August 2011 March 2012 Company Name － City State RAC offers wide range motoring allied services including vehicle breakdown towing assistance, general insurance products, technical advice, touring travel services, personal loans, finance investment products, driver training. RAC also important advocate Western Australian motorists, representing issues road vehicle safety, fuel pricing, road funding, transport planning, energy environment. Single View Of membership project initiated goal provide single view members RAC Western Australia. It master data management project persist manage golden copy members data currently stored multiple legacy systems. Activities Performed: Analyze data (with huge volume) perform effective data migration legacy systems SVoM repositories. Perform effective data matching come de-duplication data using TIBCO Matching Engine. Merging data fragmenting data three categories: Auto Merge, Manual Merge Unique Records based matching results TIBCO Matching Engine. Data prepared de-duplication loaded TIBCO CIM MDM repositories relationships. Lead TIBCO CIM MDM team achieve goals project. Architect Engineer complex workflows CIM achieve goal Single View membership Project. ----------------------------------------------------------------------------------------------------------------------------------------------- Architect MDM December 2009 July 2011 Company Name － City State As global leader measurement information, Nielsen believe providing clients precise understanding consumer key making right decisions -- decisions lead profitable growth. Nielsen always innovating keep pace emerging market trends increasingly diverse, demanding connected consumer. After nearly century, Nielsen focused skilled ever providing complete view consumers watch buy powerful insights clarify relationship content commerce. Whether clients media, consumer packaged goods, telecom advertising, expansive data measurement capabilities provide market context confidence long history innovation integrity. Activities Performed: Worked Business Analyst Users create Mapping documents Specification documents Architecture design TIBCO MDM Integration TIBCO BW. Performance tuning optimization TIBCO MDM Production environments Designed TIBCO MDM rule bases workflows implement Business requirements. TIBCO MDM solutions architecture design NSOS Design TIBCO EMS usage MDM seamless synchronization. TIBCO MDM TIBCO EMS Administration. Designed common interface template, global error handling auditing processes TIBCO application interfaces. Designed Output maps different system access data MDM. TIBCO MDM Integration outlook applications running conjunction NSOS program synchronize Master Data. Helped teams come test cases integration testing various systems across organization. Configured Oracle 11G supports TIBCO MDM back end Documentation Knowledge transfer CIM users Worked TIBCO MDM installations DEV, QA, UAT Production. Monitor fix issues ongoing batches running Informatica Power Center. Operation Support Design ----------------------------------------------------------------------------------------------------------------------------------------------- Operations Engineer Lead April 2008 November 2009 Company Name － City State Merck data SAP legacy system, TIBCO CIM key component solution manage SAP legacy system data translation. TIBCO CIM master data management tool central repository utility manage data mappings latest correct version information. Each system Custom Output allow flexibility define attribute want add names use attributes. Informatica PowerCenter used publication subscription data. TIBCO BW suite (BW, Designer, EMS, Adaptor) used enterprise application integration. Activities Performed: Worked Business Analyst Users create Mapping documents Specification documents Integrated Smart Mapper TIBCO CIM Performance tuning optimization TIBCO CIM application Production environment Designed implemented TIBCO CIM rule bases workflows implement Business requirements. TIBCO EMS configuration administration TIBCO CIM Administration. Designed Output Maps, Synchronization Profiles TIBCO MDM synchronize data external systems. TIBCO CIM integration applications including email notifications. Developed integration Unit Test Cases Configured Oracle supports TIBCO CIM back end Documented Operational usage TIBCO CIM implementation Educated business users Installed TIBCO CIM 6.2 DEV,UAT Production Design Architecture TIBCO CIM Implementation Upgraded TIBCO CIM 6.2 CIM 7.0 Monitor fix issues coming batches running Informatica PowerCenter. Support TIBCO Middleware issues related TIBCO MDM ----------------------------------------------------------------------------------------------------------------------------------------------- Senior System Analyst August 2006 March 2008 Company Name － City State Wachovia Corporate Investment Banking (CIB) Wing implemented CIM create golden copy client data. CIM integrated data feeds various sources D&B (ER&C, Worldbase), CrossWalk DeaLogic. Data multiple sources consolidated one repository within CIM latest correct version information. Activities Performed: Analysis Design TIBCO CIM workflows data feeds ER&C, Worldbase, Alacra Tested workflows rulebases implemented Analysis defects fixed critical bugs firefighting mode. Implemented top-down architecture importing client data market vendor data Wachovia data stores. Assisted development team TIBCO engineering customize TIBCO CIM components achieve business requirements Financial Sector. Design/develop/maintain Ant scripts build deploy TIBCO CIM environment JBOSS TICBO EMS. Developed shell scripts backup daily data loaded TIBCO CIM send email confirmations jobs run. Developed workflow rulebases documentation transfer process Wachovia Production support group. Shadow support Production support team trained Autosys batch. Worked Enterprise Application Integration using TIBCO BW Suite integrate different applications running different platforms supported business using TIBCO BW. ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst January 2006 July 2006 Company Name － City State The Owner Hub Notes phases TiGR project provide centralized location storing viewing Owner information notations Owner accounts information. The application provide abilities capture, update, view de-activate Owner's Identity, Contact, Preferences, Owner-Owner relationship, Owner-Account relationship, Owner-Account Portfolio notes information. We perform analysis, design, development testing Owner Hub application provide support user acceptance testing deployment application. Ability allow field representatives send requests add update existing Professionals system. Activities Performed: Co-ordination Onsite – offshore teams. Based Design specifications, developed Struts framework based application achieve business requirements. Configured Weblogic App Server design time run time application. Implemented Classification Module Development region. Implemented standard Error handling reporting functions. Implementation development artifacts deployment QA region. Developed test cases String testing unit testing ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst October 2005 December 2005 Company Name － City State The project aims develop solution maintaining Customer data single repository. Targeted Healthcare segment, Customer Master IDB Millennium system used enhance maintain quality Professionals data. The primary areas focus data surround HCP master data, address specialty. The solution also features sales team customer alignment Activities Performed: Analysis Design Requirement fit multitier architecture. Development classification modules using Struts Framework Unit testing Integration testing UAT Support Performed Onsite-Offshore Co-ordination ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst April 2005 October 2005 Company Name － City State Enterprise Customer Master demo prospective client. The task develop Ready-to-Use solution maintaining Customer data single repository. Targeted Healthcare segment, ECM system used enhance maintain quality Professionals data. The primary areas focus data surround HCP master data, address specialty. The solution also features sales team customer alignment, analysis, development, data administration maintenance. Activities Performed: Involved design documentation various process flows services Used Apache Tomcat server developing web based application. Involved configuration different environments like development, testing production Involved setting development servers test server configuration management. Worked team setup Configuration Management Plan. Developed maintenance guides ECM application. Developed Test Plans ECM application. ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst November 2004 March 2005 Company Name － City State The WEX-ONLINE system designed control expenditure drivers belonging account issuing charge cards. This system various workflows managing driver card creation maintenance processes. It integrated Siebel, acted CRM repository. Activities Performed: Transformed business process specifications technical specifications analysis Design Web application flow based MVC architecture using Jakarta-Struts Framework Develop Model Action classes application developing Struts framework. Used JSP servlets develop front end Web tools Developed EJBs (Session beans) Developed various processes processing HTTP FTP activities. Xpath Configurations various requirement application. Developed JDBC based connectivity applications. Education Masters Computer Applications Visva Bharati University － City State India Bachelor Science Physics, Chemistry, Maths Ranchi University － City State India Skills Skills Used IDE/Tools: TIBCO MDM 8.3.2, CIM 7.2.1, CIM, CIM 7.0, CIM6.2, TIBCO DQ, TIBCO Patterns, TIBCO Business Events 5.1, TIBCO EMS 8.3, TIBCO Business Studio 3.5, TIBCO MDM Studio 4.0, Eclipse,Rational Rose, Magic Draw, MS Vizio. SQL Navigator, TOAD Framework/Concepts: Master Data Management MDM Solutions Architecture Project Management, Configuration Management, System Integration J2EE Struts Application/Web Server: JBoss, Weblogic, Apache Tomcat Languages/Tools: Core Java, JavaScript, JDBC PL/SQL, Shell Script,SQL Loader, XSL/XSLT OS: Windows NT, NT 4.0, Windows XP, Unix Database: Oracle, SQL Server Hands experience data De-duping Data Matching Merging using TIBCO Patterns Data Analysis/Data Cleansing/Standardizing TIBCO Data Quality Tools,TIBCO trained proffessional TIBCO Business Events 5.1, TIBCO EMS 8.2 administration, Solutions Architecture TIBCO Educations.",AUTOMOBILE
"CONSULTANT Summary Accomplished highly skilled Controller proven ability impact corporate performance skillful orchestration fiscal management team leadership. Keen ability influence processes integral company growth driving operational excellence achievement objectives. Expertise financial statement preparation analysis, operational management, forecasting, cost control. Provide strategic value leveraging current financial administration trends regulatory guidelines shape solutions approaches. Fiscal Administration Team Leadership Financial Statements Project Management Strategic Planning Development Training Fiscal Report Generation Regulatory Compliance Cost Analysis Forecasting Highlights Navision* MAS 200 Platinum Oracle Team MS Office Suite Peachtree Accounting Turbo Tax ATB General Ledger QuickBooks Pro FASB Depreciation Windows .NetSuite Experience Consultant July 2014 Current Company Name － City State Manage monthly general ledger close prepare financial statements subsidiary company. Assist quarterly financial statements control company reviewed CFO. Brought date quarterly sales tax reports various states. Entrusted due diligence potential acquisition. Worked various project assigned to. Controller August 2001 May 2014 Company Name － City State Highly valued financial controller full accountability formulate monthly consolidated financial statements weekly cash forecasts. Successfully manage team 10 direct reports enveloping accounting credit collections operations guiding industry best practices align corporate strategy. Develop oversee operating budgets performing in-depth analysis revenue, cost allocations, expenditures ensure optimal cost control. Strategically balance company growth plans effective risk management improved economic management policies internal controls. Ensure accuracies reconciliations, payroll processing, reporting, keeping abreast evolving company industry trends/policies achieve optimal efficiency. Entrusted lead complex projects senior management team annual audit engagement procedures. Routinely partner banks financial institutions prepare monthly borrowing base report. Carlo De Pinto. Controller June 2000 August 2001 Company Name － City State Led accounting operations team 10 professionals preparing financial statements, sales commission reports, payroll, cost reports, budgets, financial forecasts. Collaborated change management teams understand impacts new accounting policies, financial statement initiatives, non-standard transactions. Mentored new accountants operational accounting, expense analysis, company standards, variance analysis drive operational excellence. Managed preparation 401K insurance documentation, well monthly sales tax filing/reporting encompassing 26 states. Expedited software implementation project resulting seamless transition new accounting program. Functioned notably respected consultant proficient coordination special management projects. Controller March 1999 May 2000 Company Name － City State Built highly competent team 6 accounting professionals maintained full responsibility monthly quarterly financial statement preparation multiple subsidiaries. Carried intricate side-by-side comparisons monthly budgeted figures vs. actual revenue expenses, subsequently formulating variance justifications. Prepared comprehensive year-end budget analysis, monthly account analysis, intercompany reconciliations. Senior Accountant May 1992 March 1999 Company Name － City State Gained valuable exposure construction, real estate, insurance, legal, granite/marble industries preparing financial reports managing staff accountant team tax audit operations. Presented monitored percentage completion contracts along pension profit sharing plans detailed reporting tools. Education Bachelor Arts Economics Accounting Montclair State College － City State Economics Accounting Skills accounting, accountant, balance, budget analysis, budgets, change management, consultant, contracts, controller, cost control, credit, documentation, due diligence, senior management, filing, financial, financial statements, General Ledger, insurance, legal, managing, MS Office Suite, Windows, Navision, Oracle, payroll, payroll processing, Peachtree Accounting, Platinum, policies, profit, QuickBooks Pro, real estate, reporting, risk management, sales, strategy, tax, Turbo Tax, year-end",CONSULTANT
"ACCOUNT SERVICE REPRESENTATIVE II/TECH Summary Professional Account Manager trained building strategic network ties increasing salesrevenues. Cultivates maintains strong customer relationships. Accomplishments Prospecting cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated. Accomplishments. Named ""Employee Month"" 02/2014 C Spire.Winner ""C Spire Employee Quarter"" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure Foshee Residential.Top 5 New Accounts Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) ShogunMMA. Experience Account Service Representative II/Tech January 2012 May 2014 Company Name － State Project Design Development LeadMay 2014. Henderson-Thomas Birmingham, Alabama. Discover, design build new user experiences drive next generation portals,applications Web properties, including mobile. Design visually stunning, cutting-edgegraphics, animations interactions Web sites, portals applications. Produce visualassets needed development team. Contribute building Company brand portals,applications, mobile apps Web sites executing user interface design consistently alldeliverables. Refine low high-fidelity wireframes designs informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based user research partnership user experienceinteraction designers. Research communicate trends best-practices related visualdesign branding Every team member C Spire Crew charged bringing strategic vision ofpersonalized wireless life. Responsible achieving sales goals customer satisfactionstandards designated retail locations. ASRs must demonstrate strong aptitude andknowledge things technology personalized customer's needs, project anenergetic upbeat professional image. This position also responsible integratingtechnology consumer's life amazing ease effectiveness. ASR II alsocharged extra supervisory duties key holding employee management andinventory auditing. Developing maintaining in-store promotions, coordinating withappropriate personnel Implementing managing wireless sales events Provide positive. reinforcement adult learning techniques promote learning skill improvement.Participated ""Fiber The Home"" installation's receiving basic knowledge Telephone,Cable Internet home installation. Successfully increased positivity smiling theworkplace. Promoted group activities continuously met quota passed customerexperience surveys mystery shops. Gained promotion level II (key holder/assistantmanager) position based experience performance. January 2010 December 2012 Company Name － City State Responsibilities Supervise assists staff ensure well informed positionresponsibilities performing expectations. Managers leasing staff areresponsible agents overall performance including leasing numbers entering trafficTrain new staff well provide on-going training feedback performance Ensuresthat building office properly staffed times Approves time request staffEnsures staff provides necessary customer relations superior customer satisfactionRoutinely inspect properties ensure safe determine repairs ormaintenance needed Monitors property vendors ensure quality service Process workorders monitors direction property maintenance operations ensure compliance withcompany standards Respond tenant requests issues timely manner Maintaincustomer service standards resident relations Complete leasing/administrativepaperwork Accountable market surveys Keeps lease occupancies rents highestdesired level Review delinquencies assist collections May oversee preparation ofbudgets, financial statements periodic reports status various properties, leaseexpirations related matters Ensure marketready condition vacant units managesturn-over Coordinate lease terminations, preliminary inspections, apartment turn-overProvides tours apartments community potential residents purpose leasingapartments Coordinate outreach marketing advertising Conduct leasing process withprospects absence leasing consultant Completes projects requests directedby Supervison. Martial Arts Instructor/CLient January 2008 May 2012 Company Name － State Instruct students varied martial arts techniques Prepare distribute detailed monthly,quarterly yearly reports clients. Provide required information documents toclients. Prepare reports client meetings record details future reference. Submitclient meeting reports manager supervisor. Provide support assistance tomanagement teams. Audit client liaison active accounts. Revise submission accountsclosure applications. Develop liaison client service collection department providerequired information acquire necessary documents. Revise distribute contractualreferrals. Provide feedback management areas improvements. Recommendimplementation enhanced processes. Plan schedule monthly meetings clients.Monitor client satisfaction follow solving client issues problems. Initiatemeasures research resolve client raised issues. Collaborate clients identify andimplement value added services.Grew customer base 13 accounts 34 accounts 2years. Education Bachelor Science Business (Entrepreneurship) 2014 Auburn University － City State United States GPA: GPA: 3.87 Business (Entrepreneurship) Coursework Business Administration ManagementCoursework Marketing CommunicationsCoursework Public Relations GPA: 3.87 High School Diploma Math Science 2009 Alabama School Math Science Auburn － State United States GPA: Student government representativeHiQ MemberHonor Student2009 Dean's List Math Science Student government representativeHiQ MemberHonor Student2009 Dean's List Skills advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites",ARTS
"FOUNDER AND PROJECT MANAGER Summary A result-driven, client-centric, committed Client Services Officer seven years experience financial services industry. Bringing expertise, enthusiasm, passion serve beyond client's needs, build relationships, maximize potential profitability productivity. Highlights *Client Services Management *Portfolio Management *Project Management *Securitization *Corporate Trust *Compliance *Asset-Backed Securities *Insurance *Cash Collateral Management *General Accounting Taxation *Strong interpersonal collaborative skill *Microsoft Office advanced Excel skills Accomplishments Created raving-fan clients meticulously maintaining superior provision excellent client services times serving Client Service Officer Deutsche Bank Achieved high satisfaction top-tier clients management administration high-volume trust portfolios expanding department's branding capacity working Financial Analyst American International Group Increased manageability 500 collateral trust accounts American International Group Experience Founder project manager October 2012 June 2015 Company Name Directed coordinated activities build online platform Vietnam's SMEs companies Fostered communication internationally team members project targets, achievements, improvements Researched Vietnamese market assess risk opportunity help develop implement objectives Client Service Officer, Associate February 2007 October 2012 Company Name City State Served primary contact clients; liaised manager, trading desk, operations, custodians, related third-parties daily basis Produced daily report collateral portfolios totaling $1.7B utilizing Bloomberg in-house systems; reported timely consistently top-tier clients upper management Managed monthly quarterly P&I distribution $10B Asset-Backed Securities; served executed daily administrative transactional activities behalf client primary Trustee; optimized daily investment accordance client's direction array permissible short-term longer-term instruments Commercial Paper, Time Deposits, Treasury Notes, Mutual Fund, others financial products Received 100% client satisfaction rate achieved repeated businesses 5 consecutive years Successfully administered serviced brand-new securitized product resulted expansion department's capacity, visibility, profit period global economic financial instability Ensured certifications reports received timely complied regulatory requirements set forth Trust Agreements and/or governing Legal Agreements Diligently monitored ensured account transactions clear red flags fraud, embezzlement, money laundering, false accounting statements, organized crime, terrorist financing Reviewed involved discussions Legal Agreements, corporate trust insights, Dodd-Frank Act, SEC regulations banking regulations internal departments, major banks institutions Applied leadership skills active participation numerous projects various system enhancements, cross-business connectivity, innovate services, overall productivity efficiency Involved limited account analysis, reconciliation, Know Your Customer process Financial Analyst February 2004 January 2006 Company Name City State Managed 100 corporate trust portfolios combined market value excess $15B consisted eclectic variety financial instruments Effectively administered reported daily large trust funds Morgan Stanley, Exxon Mobil Corporation, Harvard consistently received high satisfaction clients upper management Increased productivity manageability 700 collateral accounts reorganization restructure Coordinated, reviewed, reconciled 30 high-profile cash collateral accounts delivered deadline Diligently reviewed assigned accounts compliance reporting requirements. Recommended innovative alternatives generate revenue reduce unnecessary costs Achieved revenue growth department taking 10 additional reinsurance collateral accounts Education B.S Finance 2004 Rutgers University, Rutgers Business School State Finance Certified Corporate Trust Specialist, American Bankers Association, New York 2011 Professional Affiliations Women On Wall Street, Princeton Asia, local charities Vietnam, Member Since 2007 Business English Professionals Entrepreneurs, Founder Since 2015 Vietnam Entrepreneurs Today Tomorrow Network, Founder Since 2014 Related Strengths • Excellence client orientation • Work well high paced high pressure environment • Strong problem solving creative thinking • Technically savvy",BANKING
"SUBSTITUTE TEACHER Skills Computer literate, drivers, listening, natural, packaging, quality, rapport, teaching Experience Substitute Teacher 01/2014 11/2014 Company Name City State Prepare lunch Direct children recess Aid teaching class. Teacher aid 08/2011 06/2012 Company Name City State Welcome children direct proper area day. Assist children assignments lead completion assignments. Assist manners lunch prep. Teach Yoga students. Attend field trips supervise activity. Forklift driver 04/2009 Current Company Name City State Safely move product proper location unloading truck. Check weight product packaging unloaded. Keep area's clean clear trash production going. Take care paperwork make sure legible. Quality Assurance Technician/ forklift driver 06/2003 06/2006 Company Name City State Performed proportions weight tests. Printed checked labels. Checked chlorine metal detection line. Checked products conducted temperature verifications product. Bailed boxes, loaded tied bails trucks, unloaded products box trucks, arranged products oldest newest, printed labels tag product came in. Worked closely drivers product teams ensure quality. Education Training Associate Applied Science Business Management July 2012 Fortis College Online City State Business Management Associate Applied Science Criminal Justice March 2011 Fortis College Online City State Criminal Justice Associate Applied Science Automotive Technology June 2008 Lincoln College Technology City State Automotive Technology",TEACHER
"FINANCE MANAGER Highlights Essbase PeopleSoft Tableau Access Excel Hyperion Experience Company Name July 2014 Current Finance Manager City State Develop financial models Professional Lab Services (PLS) management team assists preparation business cases new lab management deals. Reviews deal models underlying assumptions ensure effective financial decisions made. Spearheads monthly actual budget financial analysis capital expenditure review managed labs. Leads investigation team audits deals meeting financial expectations presents findings provides recommended solutions senior leadership. Streamlined standardized monthly financial reporting existing managed labs. Presents quarterly financial results outlook General Manager, PLS regional senior leadership. Established deal tracking mechanism track financial performance compared deal model. Coordinates business partners build annual budgets quarterly forecasts existing managed labs projects future revenue/OM growth. Reviews business cases incremental capital expenditure requests existing managed labs. Develops PLS department annual cost budget reviews General Manager, PLS Senior Finance Leaders. Company Name June 2012 July 2014 Senior Financial Analyst City State Partnered region's Operational Leadership Team provided financial support function reviewing functional P&L results, FTE/productivity trends, invigorate cost savings, addressing ad hoc requests. Performed monthly P&L trend analysis $1.5 Billion region, ensuring accuracy financial statements communicated key drivers variances budget Regional Finance Director. Review journal entries reconciliations prepared Centralized Accounting ensure accuracy. Built automated budget/forecasting models ensure accurate efficient updates forecasts. Lead headcount Salaries, Wages, Benefits forecasting region 5,000 employees conducted monthly review region's Operational Leadership Team. Budgeted, forecasted, monitored region's monthly supplies expense, including analyzing overall cost per requisition, client supply cost per requisition, allergen volume trends. Forecasted budgeted monthly operating expenses including Automobile, Shuttle, Rent, Telecommunications, Utilities, Depreciation. Prepared daily specimen volume report region, including forecasting volume cycling analyzing trends. Spearheaded region's cost testing update initiative communicated results Regional Finance Director Corporate Pricing. Budgeted, forecasted, monitored region's capital spending. Regional Fixed Asset subject matter expert, coordinating addition, transfer, disposal assets. Developed implemented new processes improve internal controls gain efficiencies. Supported Regional Finance Director process owners Internal Audits SOX testing. Indirectly managed/mentored one individual. Company Name November 2010 June 2012 Senior Auditor Internal Audit City State In-charged performed audits domestic international business units. Supervised 2-5 Staff Senior Auditors, provided job training, established time frames task completion, communicated key objectives goals. Headed Foreign Corrupt Practices Act (FCPA) auditing company consisting interviews international Business Unit senior management testing procedures. Worked Legal Counsel remediation control deficiencies FCPA policy violations identified. Conducted audit planning, including risk assessment, scoping, budgeting resource needs, assigning work areas, scheduling audit timing. Updated audit work programs better address potential risks within business processes. Wrote internal audit reports, rated audit findings based risk, determined report opinion based audit findings, provided management effective recommendation. Implemented use data analytic procedures, increasing efficiency effectiveness audits. Managed one direct report, ensuring successful career development. Company Name August 2008 November 2010 Senior Auditor City State Performed financial audits SEC corporations governmental entities. Education May 2008 Bachelor Science Business Administration GPA: GPA: 3.95 Business Administration GPA: 3.95 Seton Hall Varsity Swim Team: NCAA Division I, Big East Conference Seton Hall University December 2009 MS Professional Accounting City State GPA: GPA: 3.94 Professional Accounting GPA: 3.94 Skills Accounting, ad, auditing, Benefits, budgeting, budgets, budget, business processes, client, drivers, Essbase, senior management, Finance, financial, financial analysis, financial audits, Develop financial models, financial reporting, financial statements, forecasting, functional, General Manager, Hyperion, Internal Audits, internal audit, international Business, Leadership, Legal, Director, Access, Excel, outlook, PeopleSoft, Pricing, processes, risk assessment, SOX testing, scheduling, Tableau, Telecommunications, trend, Utilities",FINANCE
"ACCOUNTANT Summary Personable education professional driven inspire students achieve personal academic success. Highlights Knowledgeable QuickBooks, SQL, SAP, AS400 Highly proficient Microsoft Office, including Microsoft Word, PPT, Microsoft Excel II Access III Experience November 2013 Current Company Name City State Accountant Sources items compilation vendor information bidding processes Selected preferred vendors based competitive pricing, products' liabilities, payment terms, ETA's Creates auditing processes inventory management Selects bank statements randomly ensure disbursements authorized signed two individuals Ensures three way matches requisitions, purchase orders, good receipts Performs data analysis bank statements ensure reconciled items processed timely manner Audits database demographic better understand clientele company maximize customer satisfaction level Completes month-end journal entries month-end reports. Prepares bank reconciliations ensures reconciling items resolved timely manner Organizes monthly, quarterly, annual financial statements. September 2010 May 2013 Company Name City State QA/Mobile Software Tester Worked specifically different accounting business software including French ones Audited testing process enhance quality, cycle time effectiveness, accuracy Identified correctness, completeness, security, quality various accounting packages Isolated reported localization functional bugs certification programs Developed test plans, organize lead testing activities new existing releases Conducted regression, security, smoke testing. April 2006 January 2010 Company Name City State Procurement Specialist Served lead buyer sixteen plants across United States Canada Interacted French plants located French Speaking regions Montreal, Quebec, Viau etc. Selected preferred vendors based competitive pricing, products' liabilities, payment terms, ETA's Handled customer service management (CRM) inquiries clients vendors Performed monthly audits ensure requisitions purchase orders' accuracy Reviewed audit results clients team members improve productivity affectivity Provided day-to-day management sourcing initiatives within cross-functional team Ensured three-way matches requisitions, purchase orders, good receipt Utilized strategic sourcing approach create operation processes clients vendors Handled new clients implementations, integrations, trainings legacy AS400 systems SAP Oversaw high-priority accounts considered opting contracts, worked individual basis meet exceed expectations Prepared bid requirements, solicited responses, analyzed responses, prepared recommendations, negotiated contracts enhance efficiencies reduce costs Administered back order reports plants expedited customer requests needed. August 2005 April 2006 Company Name City State Freight Planning Contact Provided export documents DuPont International hazardous department Coordinated logistic arrangements, port-to-port, port point, point point Managed clients' travel arrangements South America, Europe, Asia Conducted itinerary changes clients port destination points Coordinated logistic arrangements, providing customer services timely communications Responded resolved request inquiries internal external teams. Education 5 2015 La Salle University City State Fraud Forensic Accounting Fraud Forensic Accounting 5 2011 University Phoenix City State Accounting MBA Accounting 5 2005 Pennsylvania State University City State Business Economics International Business French Structural Economics International Relations Bachelor Science Business Economics International Business French Structural Economics International Relations 5 2005 Paris Chamber Commerce City France 12 2011 FMA Institute City State Certified Nonprofit Accounting Professional (CNAP) Languages Fluent French Skills Accounting, approach, AS400, auditing, bank reconciliations, competitive, contracts, CRM, clientele, clients, customer satisfaction, customer services, customer service, data analysis, database, financial statements, French, Fluent French, functional, inventory management, Access III, Microsoft Excel II, Microsoft Office, Microsoft Word, pricing, processes, Speaking, quality, QuickBooks, reconciling, SAP, SQL, strategic, travel arrangements",ACCOUNTANT
"ADMINISTRATIVE ASSISTANT Experience ADMINISTRATIVE ASSISTANT 06/2019 Current Company Name – City State Performed general office duties, including answering multi-line phones, routing telephone calls messages appropriate staff greeting visitors Reviewed corrected claim errors facilitate smooth processing Identify issues took appropriate action deliver speedy resolution Post payments accounts maintained records Verify client information analyzing existing evidence file Assure timely verification insurance benefits prior patient procedures appointments Maintain strong knowledge basic medical terminology better understand services procedures Fostered relationships customers expand customer base enhance loyalty retention Collaborated carriers resolve discrepancies insurance payments Documented tracked customer account details Handled billing related activities focused medical specialties Examined claims, records procedures grant approval coverage HOME HEALTHCARE AIDE 12/2016 Current Company Name – City State Dressed, groomed fed patients limited physical abilities efficiently handle basic needs Developed strong trusting rapport patient facilitate best possible care assistance Ran errands clients transported appointments maintain wellness support daily living needs Organized administered medications clear schedules help alleviate symptoms optimize quality life Completed data entries charts log books document client progress Mopped floors, vacuumed, washed dishes performed array household chores assist clients OFFICE ASSISTANT 09/2017 09/2019 Company Name – City State Greeted persons entering establishment, determined nature purpose visit, directed escorted specific destinations Dispersed incoming mail correct recipients throughout office Organized files, developed spreadsheets, faxed reports scanned documents Scheduled appointments behalf staff members keep office operations smooth efficient Tracked office stock maintained inventory neat organized fashion Managed building access supplied key cards employees visitors Filed retrieved records support business needs boost team productivity UNIT CLERK 06/2018 11/2018 Company Name – City State Cleaned sterilized instruments disposed contaminated supplies Processed monthly reports department performance Scheduled confirmed patient appointments patients healthcare professionals Answered patient questions fielded complaints Coordinated patients healthcare professionals meet patient needs Coordinated supply replenishment meet expected unit demands Administered physical digital filing systems, keeping records well-organized easily retrievable team members Organized ordered medical tests, including sample collection patient transportation Supported clerical needs 10 nurses including taking messages, scanning documents routing business correspondence DAYCARE TEACHING ASSISTANT 03/2016 08/2016 Company Name – City State Escorted children outings trips local parks zoos Disciplined children recommended measures correct behavior Communicated children's parents guardians daily activities, behaviors, problems Provided students personalized educational, behavioral emotional support Cleaned organized classrooms, materials, supplies maximum efficiency Observed children recorded activities, maintained daily records created safe environments activities, meals naps Distributed classroom materials supplies pencils, paper art materials Kept 10 students safe classroom outside environments. Work History ADMINISTRATIVE ASSISTANT 06/2019 Current Company Name – City State Perform general office duties, including answering multi-line phones, routing telephone calls messages appropriate staff greeting visitors Review corrected claim errors facilitate smooth processing Identify issues took appropriate action deliver speedy resolution Post payments accounts maintained records Verify client information analyzing existing evidence file Assure timely verification insurance benefits prior patient procedures appointments Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning bookkeeping Accurately input patient insurance information company's computer system using Maintain strong knowledge basic medical terminology better understand services procedures. HOMEWATCH CAREGIVERS 12/2016 Current Company Name – City State Provide patients help moving beds, baths, wheel-chairs, automobiles dressing grooming Care patients changing bed linens, washing ironing laundry, cleaning, assisting personal care Plan, purchase, prepare, serve meals patients family members, according prescribed diets Accompany clients doctors' offices Massage patients apply preparations treatments, liniments, alcohol rubs, heat-lamp stimulation Ensure clients' well-being, safety, comfort adherence physicians' orders Supervise frequent activities medication personal hygiene ensure safety Complete data entries charts log books document clients' progress accuracy Dress, groom feed patients limited physical abilities efficiently handle basic needs. OFFICE ASSISTANT 09/2017 09/2019 Company Name – City State Greeted persons entering establishment, determined nature purpose visit, directed escorted specific destinations Filed maintained records Collected, sorted, distributed, prepared mail, messages, courier deliveries Provided information establishment, location departments offices, employees within organization, services provided Performed duties, taking care plants straightening magazines maintain lobby reception area Scheduled appointments maintained updated appointment calendars Copied, sent faxes, handled incoming outgoing correspondence Answered quickly redirected calls. MICHIGAN MEDICINE 06/2018 11/2018 Company Name – City State Cleaned sterilized instruments disposed contaminated supplies Processed monthly reports department performance Scheduled confirmed patient appointments patients healthcare professionals Answered patient questions fielded complaints Coordinated patients healthcare professionals meet patient needs Monitored infection control procedures ensure facility-wide health safety Maintained patient charts confidential files Coordinated supply replenishment meet expected unit demands. DAYCARE TEACHING ASSISTANT 03/2016 08/2016 Company Name – City State Escorted children outings trips local parks zoos Disciplined children recommended measures correct behavior Communicated children's parents guardians daily activities, behaviors, problems Provided students personalized educational, behavioral emotional support Cleaned organized classrooms, materials, supplies maximum efficiency Observed children recorded activities, maintained daily records created safe environments activities, meals naps Distributed classroom materials supplies pencils, paper art materials Kept 10 students safe classroom outside environments. Education Bachelor Science Health Administration Expected 2020 EASTERN MICHIGAN UNIVERSITY City High School Diploma 2016 MIFFLIN HIGH SCHOOL City High School Diploma 2016 FORT HAYES CAREER CENTER City Summary Committed motivated Administrative Assistant exceptional customer service decision making skills. Strong work ethic, professional attitude great initiative. Passionate business success talented supporting company staff, office personnel customer needs. Certifications First Aid CPR Highlights Records management systems Excel spreadsheets Meeting planning Database entry Appointment scheduling Senior leadership support Insurance processing Skills Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements",HEALTHCARE
"CONSULTANT Profile Knowledge common operating system *Superior troubleshooting ability *Ability install configure networks personal computers *Excellent customer service skills Professional Experience Company Name January 2008 Current Consultant City State Provide support laptops, desktops networks. Troubleshoot computer issues remote onsite. Custom build systems based user specifications. Company Name October 2003 December 2008 Instructor City State Taught basic advanced computer classes. Created appropriate assessments verify learning. Classes included: MS Windows, Office A+ Certification. Company Name September 2003 November 2006 Computer Technician City State Travelled throughout state. Installed repaired hardware software systems. Kept on-call hours nights weekends. Company Name June 2002 August 2003 Computer Technician City State Maintained uptime computer network database systems students facility. Ran wiring cabling entire network schools. Consulted faculty computer issues. Education Thomas College 2012 Masters Education City State Thomas College 2010 Bachelor Computer Information Systems City State Computer Information Systems 2002 CompTIA A+ Hardware Software 2003 MMTC Net+ Certification Skills A+, A+ Certification, basic, cabling, Hardware, database, desktops, laptops, Office, MS Windows, network, networks, Troubleshoot, wiring",CONSULTANT
"STAFF ACCOUNTANT Summary Highly analytical detail-oriented professional; possessing extensive financial statement background quality assurance, compliance, auditing, customer service regulatory requirements. Thorough knowledge of: financial reporting, cash accrual basis accounting, fund basis reporting, GAAP accounting standards. Adapt quickly new software systems installed. Proficient with: QuickBooks, MAS, ADP, Condo Manager, Adobe, Microsoft applications software. Excel problem solving strategic planning skills. Highlights DBA Quick Books MAS Sage Software Microsoft Excel ADP Drive Microsoft Access Condo Manager Microsoft Word Education Bachelor Science Accounting May 2010 University North Carolina － City State Accounting Bachelor Science Business Administration Finance May 2010 Business Administration Finance Experience Staff Accountant January 2014 October 2014 Company Name － City State Performed month end functions produce financial statements. The functions include: reconciliation operating payroll bank accounts, recorded sales month, recorded payroll journals, accrued payroll, recorded sales tax, submitted sales tax NC department revenue, recorded inventory adjustments, recorded balance sheet month end entries. Entered payables receivables 7 franchise locations. Worked vendors resolve situations arose. Reviewed maintained needed franchise document file date. Worked directly controller year-end review. Assembled requested financial legal documentation put presentable formats. Maintained weekly spreadsheet collected franchise royalties advertising fees. This spreadsheet used year-end audit. Managed company owned rented 12 commercial properties shopping center approved businesses. Responsible for: negotiating rent rates new renewing tenants, writing leases, collecting rent, cash flow management, payables, resolving tenant complaints inquires. Managed company small farming entity. Responsible maintaining cash flow, payables, setting credit accounts vendors. Entered payroll journals maintained cash flow company employed labor work farming entity. Filed North Carolina Annual Report companies managed Cary Keisler Inc. verified current filings. Staff Accountant March 2013 January 2014 Company Name － City State Collect daily deposits newly entered SOs well balance SO completed job status report ran. Interact directly customers outstanding deposits balances due. Responsible PO non PO payable entry/coding companies. Work directly vendors resolve discrepancy payables. Pull weekly-unpaid bills reports used cash flow projections. Complete weekly check run companies. Reconcile monthly purchasing American Express credit card ranges $60,000.00 $100,000.00+. Helped facilitate roll purchasing manager turnover period September 2013 December 2013. Responsible ordering needed materials/supplies factory production floor. Worked directly VP Finance members production floor collection data develop unit valuation. This information combined continued data collection used future bills materials job costing. Staff Accountant April 2012 March 2013 Company Name － State Lead reconciliation Balance Sheet ensure discrepancy General Ledger. Research resolve transaction deviating ordinary operations. Run Project Cost Reconciliation month end ensure billable expenses posted project. This ensures enries posted correct project General Ledger account. This provides billing information well correct bottom line project. Design Excel Spreadsheet prepaid employee benefits EOM reconciliation purposes. Reconcile American Express accounts SDI Battleware. 10 Accounts) Responsible entry custodial book keeping SDI's fixed assets depreciation purposes. Daily reconciliation SDI's Operating, Interest Sweep, Line Credit accounts accurate cash projections. Responsible coding entry Payables items SDI Battleware. Prepare monthly Sales Use Tax. Financial Management Partner July 2010 August 2011 Company Name － City State Identified, reported, tracked, resolved subsidiary ledger discrepancies phases revenues receivables accounting processes. Provide end end financial statement assurance accurate presentation aiding completing tasks areas operations; performing monthly bank reconciliations, applying required financial regulations preparing delivery financial statements. Provided Support clients employees via email implementations, software support, financial reporting issues aspects day-to-day operations. Trained new accounting department employees functionality demonstration assist proficient accounting support software transitioning i.e. QuickBooks, Peachtree excel transitioning. Able perform duties departments accounting including accounts payable, accounts receivable, legal coordination transactional audit review. Coordinate Lien Foreclosure preparations, research ownership status balance histories order accurately file legal claims behalf cliental. Constant analysis clients' interim financial reports comparative statements verify validity monitor inconsistency. Prepare variance reports explanations quickly summarize areas increased variances expenses. Assist areas management fund accounting budget preparations presentation annual monthly board meetings. Coordinate prepare materials audits, review, tax returns. Assist annual budget preparations, prepare billings cycles, perform adjusting month end transactions required G/L posting entries required correct errors balance discrepancies. Interests Alpha Sigma Phi: Officer Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon Skills accounting, accounts payable, Accounts Receivable, ADP, advertising, AR, balance sheet, balance, bank reconciliations, benefits, billing, billings, book keeping, budget, cash flow projections, cash flow, controller, Credit, clients, data collection, delivery, documentation, email, Finance, financial, financial reporting, financial statements, fixed assets, General Ledger, inventory, job costing, ledger, legal, materials, meetings, Microsoft Access, Microsoft Excel, Excel, Microsoft Word, negotiating, DBA, Payables, payroll, Peachtree, processes, coding, purchasing, Express, Quick Books, QuickBooks, Research, Sage, Sales, Spreadsheet, Tax, software support, valuation, year-end Additional Information Activities: Alpha Sigma Phi: Officer Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon",ACCOUNTANT
"CHIEF OPERATING OFFICER Summary Skills Strategic Planning/Management Strong communication skills Strong credit/financial analysis skills Team builder/collaborator Sales management Negotiation skills Strong multi-tasker Project management Planning/execution Cross Functional leadership Professional Experience Chief Operating Officer June 2008 January 2010 Company Name City State Recruited Board Directors become COO. Oversaw aspects 35+ year old medical practice comprised 5 freestanding radiation oncology clinics located South Puget Sound 8 physicians (6 owners) 64 employees. Revenues grew $48MM 2008 $53MM 2014. This due addition two offices (one Gig Harbor one Olympia) well additional modalities treatment. Achievements: Saved company $160,000 2015 due hard negotiations Electronic Medical Record vendor due poor performance. Saved company $120,000 annually negotiating bank lower interest rates loans early 2009. Brought two construction projects, one new clinic $6.5MM budget extensive remodel $4.5MM budget, budget time saving $200,000 total. Brought consultant successfully turn Board Meetings efficient, professional meetings strict agendas, time allotments topic rules order. Prior that, meetings overly lengthy, ineffective combative. This resulted fewer meetings, far effective. Oversaw opening addition Urology practice well first mobile Brachytherapy unit State WA (for treatment various types cancer). Both contributed increase revenues company $1MM annually. Successfully negotiated two owners buyouts behalf Board. One amicable contentious. This result cost savings company excess $1MM annually. May 1998 May 2008 Company Name City State COLB started 1993 grown $8.5 billion dollar, 150+ branch community bank WA, ORE ID. Recruited joined Vice President Commercial Banker loan portfolio 05/1998 Through aggressive sales calls/marketing, grew portfolio $30MM outstandings $50MM commitments three years! This accomplished consistent active marketing plan aimed targeting well known businesses area well utilizing strong referral base consisting lawyers, accountants existing customers Bank. Promoted SVP due growth portfolio fee income/referrals 06/2001 Promoted SVP SWWA Commercial Banking Manager 06/2003 In position, I responsible 8 commercial middle market lenders, whose territory stretched Auburn Longview, WA. While Columbia started via bank Longview, neglected commercial lending standpoint. I spent considerable time effort working lending center establish robust larger presence. Achievements: Overall TEAM portfolio grew outstandings $100MM $160MM highly competitive, charged environment. At one time largest commercial market Bank (CB later entered Seattle, King County). Implemented monthly sales meetings emphasize consistent marketing calling efforts, prospects cross-selling existing customers. This resulted deposit growth within group $100MM $200MM fee income exceeding $1,200,000 annually. Also time I active mentoring individual lenders, assisting credit structure pricing calling prospects existing clients. I worked hard foster strong lines communication collaboration departments Bank partners business development instrumental success. Was asked join Loan Committee voting member. June 2005 As credit knowledge responsibilities grown, I asked approved sit Bank's loan committee. This opportune time view various types credits presented. In addition, time I part assigned team perform due diligence potential bank purchases. Education BA Chemistry Pacific Lutheran University Chemistry Pacific Coast Banking School Certification University Washington Professional Affiliations Current Board Chair, Pierce College (governor appointed) Past President Board Trustee, Tacoma Art Museum Past Tacoma Sunrise Rotary President member Past Board member, AFROC, Washington D.C. Past Member MGMA, SROA Skills Banking, budget, business development, cancer, commercial lending, Strong communication skills, competitive, consultant, credit, clients, due diligence, financial analysis, Functional, leadership, Team builder, marketing plan, marketing, market, Meetings, mentoring, negotiating, Negotiation, negotiations, oncology, pricing, Project management, selling, sales, Sales management, Sound, Strategic Planning/Management, Urology, view",BANKING
"TEACHER Summary An elementary-school teacher many years success teaching classes developing children's learning ability/agility, known superior communication skills children, parents staff. Desire inspire motivate children achieve best. Able inspire, comfort build self-esteem, demonstrating sound work ethics, cultural sensitivity/diversity, flexibility creativity. Mature professional teacher adapts new situations technologies ease. Adept lesson planning classroom management. Enthusiastic teacher superb leadership communication skills. Easily cultivates trusting productive relationships students, parents, teachers administration. Dedicated student-focused teaching professional committed providing well-balanced, supportive, engaging learning environment student. Dedicated educator committed creating classroom atmosphere stimulating, encouraging supportive students. Highlights Critical thinker Title I knowledge IEPs knowledge Learning assessments Decisive Flexible adaptive Calm pressure Mississippi Teaching Certificate Elementary Education endorsement Urban public schools background Standardized testing techniques Accomplishments Named “Teacher Year” 2009 Experience Teacher 01/2009 Current Company Name City State Observed assessed student performance kept thorough records progress. Implemented variety teaching methods lectures, discussions demonstrations. Set communicated ground rules classroom based respect personal responsibility. Tutored children individually small groups help difficult subjects. Taught after-school summer enrichment programs. Scheduled held parent-teacher conferences keep parents up-to-date children's academic performance. Established positive relationships students, parents, fellow teachers school administrators. Employed broad range instructional techniques retain student interest maximize learning. Implemented remedial programs students requiring extra assistance. Took appropriate disciplinary measures students misbehaved. Improved students' reading levels guided reading groups whole group instruction. Accepted coaching fellow teachers administrators immediately incorporated feedback. Worked outside normal hours available answer parent student questions. Used children's literature teach reinforce reading, writing, grammar phonics. Enhanced reading skills use children's literature, reader's theater story time. Taught students various stages cognitive, linguistic, social emotional development. Taught students exercise problem solving methodology techniques tests. Differentiated instruction according student ability skill level. Encouraged parents take active role child's education. Employed wide variety fiction non-fiction textual materials encourage students read independently. Adapted curriculum fit student needs, provided individual small-group instruction necessary. Developed lesson plans class material Combined instruction demonstration clearly communicate objectives class. Used variety classroom strategies: lecture, group discussion, inquiry, discovery, more. Maintained pleasant learning atmosphere class Established reinforced standards behavior. Kept progress notes made reports; tracked academic social development. Assigned graded homework class work; prepared tests. Taught interpersonal skills resolved student problems timely sensitive conferral parents/teachers/administration. Teacher 01/2007 01/2009 Company Name City State Planned, prepared delivered instructional activities create environment children actively engaged learning experience. Identified adapted teaching resources order meet varying needs children different learning abilities, learning abilities special education needs. Offered plans enhancement children encouraged engaged learning process. Maintained accurate teaching record monitored learning performance provide feedback progress Prepared evaluated students' performance monitor progress. Researched utilized variety learning materials, resources technology methods [such as: Internet-learning, library, team learning] support develop classroom environment. Advised monitored children use new learning materials teaching equipment. Communicated cooperatively peers, colleagues parents meet teaching goals ethical standards. Participated training programs educational courses keep date new teaching methods, new developments teaching resources. Applied appropriate disciplinary measures necessary. Teacher- Intern 08/2006 12/2006 Company Name City State Researched county curriculum guidelines develop implement long-term unit plans, daily assignments, worksheets art literature seventh grade inclusion classes. Collaborated special education teachers tailor instruction accommodate learning styles classroom Evaluated performance, behavior, social development students Utilized various media topresent lessons including PowerPoint presentation, visual art, document camera, Comic Life Promoted student achievement daily implementing Positive Behavior Interventions Supports (PBIS) Participated weekly team meetings discuss behavioral academic interventions seventh graders Initiated maintained contact parents discuss student success interventions. Education Bachelor Science Reading 2006 Delta State University City State English Social Studies Professional Affiliations Mississippi Department Education, Jackson, MS 2006 Renewed (2011) Skills academic, art, interpersonal skills, instruction, lesson plans, notes, materials, meetings, PowerPoint, camera, progress, teaching, training programs, Microsoft Excel, Microsoft Office.",TEACHER
"PROGRAM MANAGER Highlights Microsoft Office (Word, Access, Excel, Outlook, Powerpoint) Advanced GFEBS Windows XP Professional Intermediate Windows Vista Beginner CPR/Combat Lifesaver Intermediate Experience June 1999 Current Company Name Program Manager September 2006 Company Name － City State Salary: 54,000. Hours per week: 40. Army Aviation. Maintain accountability aviation, health safety budget 6 different divisions 23 sub-divisions. Compile fiscal, financial ISR reports two facilities aviation assets Nebraska. Insures needed plans, materials, tools available, needed stock obtained supply locations. Inspect monthly obligation plans, STANFINS reports GFEBS AFCOS accountability avoid over-obligating. Sustain constant program schedules status provide accurate information State Aviation Officer Chief Staff. Establish rules, regulations controls ensure complete accuracy program execution. Develop future fiscal year operating program plans include variations fuel personnel costs, flight hours, maintenance, weather execution. Executed 99.9-100% every fiscal year $3.5M, 3 Airframes 17 aircraft. Utilized Logistics Modernization Program (LMP) order processing, inventory management, customer service acquisition. Created, maintained, updated automated Standard Operating Procedures (SOP). Compiles data reports, projections, flow charts, graphs missions completes presentations Adobe Microsoft Company, Troop Battalion commanders. Routinely edits content, grammar, style presentation multi-formatted documents technical visual information improve intended audience's interpretation acceptance topics presented. Creates databases spreadsheets reflect accountability items, funding, budget, analytical statistical information. Utilized various programs conduct research future productions equipment. Assisted maintenance officer completing 4610-Rs required begin production AASF #2 Grand Island. Maintains KIRS Key control Program. Completes funding requests PRweb, typing Monthly Obligation Plans, tracking/cutting orders obligating/de-obligating funds AFCOS. Analyzed funding AFTPs SFTSP TC 1-210 DFAS 37-100-2008. Assists State Aviation Safety Officers Colorado, Utah Minnesota COMSEC Quality Control complications. Coordinates delivery, status repair and/or pickup equipment supported units maintenance shops network database. Passes workers instructions received supervisor, demonstrates proper work methods, starts work. Insures needed plans, blueprints, materials, tools available, needed stock obtained supply locations. Guides assists workers performing repair work. Performs functional tests, analyzes performance malfunctions, removes, installs, tests, maintains, modifies, performs alignments troubleshoots electronic, electrical, mechanical hydraulic assemblies, modules, interconnecting cables variety combat tactical electronic, communication, navigation secure/comsec equipment include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators break boxes (BOB) fault isolation, verification, adjustment assemblies, systems, circuit cards, components, wiring electronic modules. Experienced working fast paced environments demand organizational, personal professional skills. Honorable, principled poised situation. Detail oriented resourceful completing project multi-tasking. Proficient databases, presentations, logistics word processing. May 1998 Current Company Name Grade Level: E-4. Salary: $300/month. Quality Assurance/Technical Inspector. Maintains All files records 24 UH-60A Blackhawk, 14 CH-47 Chinook Helicopters. Inspects avionics/electronic work completed Microsoft office windows XP professional. Created network database maintained calibrated systems test equipment Battalion. Ensured work requests properly routed repair facility. Installed ULLS-A Servers uploaded entire new program aircraft fleet. Utilized C++ ANCDs apply cryptic information. Compiles data reports, projections, flow charts, graphs missions include ""secret"" completes presentations Company, Troop Battalion commanders. Coordinates delivery, status repair and/or pickup equipment supported units maintenance shops network database. Completes presentations statistical data adobe Microsoft powerpoint. Furnishes assistance Supervisors production problems work planning. Creates, maintains, updates automated Standard Operating Procedures (SOP) publications. Uses specialized test equipment carry phases avionic electronic installation, maintenance, repair, operational testing base stations, remote transmitters, flight systems, flight controls, receivers, communication, navigation, countermeasure mobile equipment. Planned, organized led seven Downed Aircraft Recovery Missions. Programs, schedules, establishes priorities routine maintenance, unscheduled maintenance, combat damaged systems, repair equipment. Initiates, updates closes files, records, reports according applicable regulations Technical Manuals. Installs new communication navigation systems assigned aircraft. Performs maintenance, troubleshooting repair systems ensuring operational capability electronic electro-mechanical systems equipment. Maintains, installs repairs secret level, COMSEC equipment include encoding encrypting radios loading frequencies sincgars radios. Ensures systems equipment reliable parts available needed. Plans organizes work provides guidance assistance peers lower enlisted. Insures needed plans, blueprints, materials, tools available, needed stock obtained supply locations. Guides assists workers performing repair work. Checks work progress finished compliance supervisor's instructions, work orders, established shop procedures work sequence, procedures, methods deadlines; directs advises workers follow supervisor's instructions tomeet deadlines. Performs functional tests, analyzes performance malfunctions, removes, installs, tests, maintains, modifies, performs alignments troubleshoots electronic, electrical, mechanical hydraulic assemblies, modules, interconnecting cables variety combat tactical electronic, communication, navigation secure/comsec equipment include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators break boxes (BOB) fault isolation, verification, adjustment assemblies, systems, circuit cards, components, wiring electronic modules. Experienced working fast paced environments demand organizational, personal professional skills. Honorable, principled poised situation. Detail oriented resourceful completing project multi-tasking. Proficient databases, presentations, logistics word processing. Excelled E-7 position E-4 18 month deployment Iraq (March2006-September2007.) Received numerous medals include Good Conduct Medal, Army Accommodation Medal The Bronze Star Medal. Education US May 1997 Malcolm High School － City State Bachelors Degree Aeronautical Engineering Embry-Riddle Aeronautical University － City State Aeronautical Engineering MBA Additional Information Top Secret Security Clearance (TSCI) FCC License Skills Adobe, Army, blueprints, budget, C, C++, cables, charts, content, CPR, customer service, databases, database, delivery, Detail oriented, fast, financial, functional, funds, GPS, graphs, Inspects, Inspect, Inspector, interpretation, inventory management, Logistics, materials, mechanical, Access, Excel, Microsoft Office, Outlook, Microsoft powerpoint, Powerpoint, Windows, Windows XP, Word, multi-tasking, navigation, network, organizational, personnel, presentations, progress, publications, Quality Control, Quality Assurance, repairs, research, Safety, FM, Servers, SOP, spreadsheets, supervisor, Technical Manuals, Test Equipment, troubleshooting, typing, UHF, VHF, Vision, Vista, wiring, word processing",AVIATION
"COMMUNICATIONS CONSULTANT Summary Client-focused communications professional nearly 10 years internal communications, marketing, public relations experience. Committed producing results deliver unique blend creativeness, strategy, influence advance company goals. Technical Skills Advising C-level executives Effectively working large complex organization multiple entities Nonprofit Public Relations agency experience Experience Adobe InDesign creative software WordPress Experience Communications Consultant 08/2017 Current Company Name City State Serves advisor, strategist, writer senior physician executives, including Chief Quality Officer. Authors leads annual communication strategies designed motivate, engage, inform employees key organizational stakeholders. Develops internal send-all emails reaching 200,000 Kaiser Permanente employees. Supports senior executives high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute Healthcare Improvement National Forum (5,500 attendees), Kaiser Permanente's National Quality Conference (1,000+ attendees). Built communications function organization's research development division included establishing intranet page, newsletter, monthly ""stand up"" meetings, quarterly hands meetings, roadshows engage employees key regional stakeholders. Serves national program leader marketing strategy designed showcase organization's clinical advancements large broker employer groups. Rapidly develops stories external website feature patient physician perspectives variety medical advancements. Led organization-wide adoption implementation strategy new emergency communication system designed keep employees informed connected event crisis. Serves national crisis communication representative The Permanente Federation eight Permanente Medical Groups. Marketing Communications Specialist 06/2015 08/2017 Company Name City State Created clear simple communication materials empower members prospects make best care decisions possible families. Provided consultation communication strategies support member engagement. Lead project manager regional flu communications. Project managed first kp.org cause-based marketing campaign outperformed established benchmarks 125%. Produced creative print digital advertising content favorably position organization key member non-member audiences. Served communications consultant strategist 22 medical facilities matters impact patient care. Supported Legal department ensure compliance annual regulatory notifications members. Led cross-functional teams draft variety communication help members navigate complexities health plan. Internal Communications Specialist 05/2013 06/2015 Company Name City State Produced comprehensive communication materials connected employees strategic operational goals. Ensured organizational consistency aspects communication employees. Authored weekly employee newsletter readership 4,600. Responsible creation posting daily content employee intranet page. Served lead project manager communication $300 million renovation regional medical center reduce impacts operations. Developed creative concepts employee communication projects variety internal clients business partners. Wrote behalf Regional Hospital Administrator align employees organizational care delivery initiatives. Public Relations Assistant 08/2010 04/2013 Company Name City State Managed volunteers client events. Organized speaking points clients public. Supported meetings press conferences key clients business partners. Wrote press releases maintained relationships members media. Education Master Communication Management, M.C.M. 2016 University Southern California City State USA Bachelor Arts Communication 2012 University Hawaii City State USA Bachelor Arts Psychology 2012 University Hawaii City State USA Board Leadership Experience Communications Chair, Board Directors 12/2014 12/2015 Company Name City State Produced timely comprehensive communication chapter members programs, workshops, matters interest via digital print chapter publications.",PUBLIC-RELATIONS
"TEACHER Summary Talented early education professional diverse experience planning implementing various activities promoting physical, social, emotional intellectual growth children.[Job Title] capable remaining calm pressure continuing keep preschool setting light playful. Will work hard identify communicate behavioral educational issues.Open-minded [Job Title] talented incorporating blend traditional progressive techniques daily activities. Facilitates clear communication children, parents fellow staff.Creative preschool teacher adept continually implementing current trends early childhood curriculum.Early Childhood Teacher specializing child psychology development. Recognizes importance parent-child bond believes regularly communicating parent. Highlights CPR First Aid Certificate Problem Solver Time Management Creative thinking Team player Certified Early Childhood Education Conflict resolution techniques Training food handling preparation Calm patient Experience 08/2013 01/2016 Teacher Company Name － City State Supervise 3-5 year old children. Setup small group outdoor activities. Maintain paper work parent teacher conference. Promoted good behaviors using positive reinforcement method.Maintained daily records children's individual activities, behaviors, meals naps.Established safe play environment children.Distributed quarterly educational assessments, similar report cards, parent.Supervised children field trips local parks, fire stations zoos.Encouraged children understanding others.Maintained child-friendly environment access outdoor activities.Completed required documentation National Head Start program.Helped children reach milestones area self-care.Developed professional relationships parents, teachers, directors therapists.Observed children signs illness, injury, emotional disturbance, learning disorders speech problems.Observed children signs illness, injury, emotional disturbance, learning disorders speech problems. 09/2008 06/2013 Teacher Company Name － City State Promoted good behaviors using positive reinforcement method.Maintained daily records children's individual activities, behaviors, meals naps.Created implemented developmentally-appropriate curriculum addressed learning styles.Established safe play environment children.Supervised children field trips local parks, fire stations zoos.Encouraged children understanding others.Completed required documentation National Head Start program.Helped children reach milestones area self-care.Developed professional relationships parents, teachers, directors therapists.Worked closely site director, family care workers, classroom teaching team specialists.Observed children signs illness, injury, emotional disturbance, learning disorders speech problems.Collaborated colleagues developing new classroom projects monthly themes. 08/2007 03/2011 Baggage Supervisor Company Name － City State Manage maintain baggage delivery airplanes. Ensure safety around arrival departure flights. Make end shift reports management team. 03/2004 09/2007 Teacher Company Name － City State Teach age level activities. Maintain security. Schedule weekly plans class. Promoted good behaviors using positive reinforcement method.Maintained daily records children's individual activities, behaviors, meals naps.Created implemented developmentally-appropriate curriculum addressed learning styles.Established safe play environment children.Distributed quarterly educational assessments, similar report cards, parent.Supervised children field trips local parks, fire stations zoos.Encouraged children understanding others.Maintained child-friendly environment access outdoor activities.Worked closely site director, family care workers, classroom teaching team specialists.Observed children signs illness, injury, emotional disturbance, learning disorders speech problems.Collaborated colleagues developing new classroom projects monthly themes. 03/2015 01/2016 Lead Volunteer Company Name － City State Volunteer Month. Assist various ministries needed. AM33 leader weekly phone caller. Education 6/1996 C.D.A Child Development Associate Seattle Central Community College － City State Emphasis Child DevelopmentContinuing education Early Childhood EducationChild Abuse Awareness training Present BA Elementary Education Special Needs Grand Canyon University － City State Elementary Education Special NeedsElementary Education coursework Skills CPR, Creative thinking, delivery, First Aid, policies, Problem Solver, safety, teacher, Team player, phone, Time Management",TEACHER
"BUSINESS DEVELOPMENT COORDINATOR/EVENT COORDINATOR Summary Dynamic creative Business Development Coordinator successful career marketing,promotions,public relations,project communications management. Highlights Event Management Negotiation skills Customer Targeting Polyglot Social Networking Online Marketing Strategies Teamwork Problem Solver Skills Responsible reliable,Highly motivated career advancement,Able deal mature manner problem solving,Willing learn accept constructive criticism,Willing help,Good attitude around others,Calm focused,Good knowledge social media,Able use initiative work part team,Excellent communication organizational skills,Versed aspects marketing campaigns concept development execution launch,Skilled marketing professional focused exceeding revenue goals,Builder strategic partnership,New customer acquisition expert emphasizes mix online offline marketing strategies. Experience Company Name November 2013 Current Business Development Coordinator/Event Coordinator City State Identify Customer care needs.Networking events established good strong relations, particular main Businessassociations Companies city.Screen potential Business deals coordinating requirements,developing negotiating contracts,integratingcontract requirement business operations.Co-develop implement strategic marketing.Identify specific opportunities direct marketing efforts toward particular based practices areas clients.Deal Chamber Commerce The Italian Consulate.Researching markets identify opportunities events.Leasing clients ascertain precise event requirements.Producing detailed proposal events.Agreeing to,and managing budget.Identify professional trade associations company affiliate.Assist development proposals responses.Identify evaluate cross-marketing prospects, assist cross-marketing initiatives, track success ratio.Coordinate content web, print materials, bc logo etc. Update edit firm-wide business development materials (including brochures, email alerts website). Collaborate others marketing department ensure integrity firm brand. Protects organization's value keeping information confidential. Update job knowledge participating educational opportunities,reading professional publication,maintaining personal networks, participating professional organization. Enhance organization reputation accepting ownership accomplishing new different requests, exploring opportunities add value job accomplishments. If Needed Assistant Manager Opening/Closing restaurant. Company Name January 2008 October 2013 Dental Hygienist City State Prepares treatment room patient adhering prescribed procedures protocols.Prepares patient dental hygiene treatment welcoming, soothing, seating, draping patient.Provides information patients employees answering questions requests.Maintainsinstrumentation dental hygiene treatment sharpening, sterilizing, selecting instruments.Completes dental prophylaxis cleaning deposits stains teeth beneath gum margins.Detects disease completing oral cancer screening; feeling visually examining gums; using probes locateperiodontal disease assess levels recession; exposing developing radiographic studies.Arrests dental decay applying fluorides cavity- preventing agents.Maintains patient appearance ability masticate fabricating temporary restorations; cleaning and. polishing removable appliances; placing, carving, finishing amalgam restorations; removing cement fromcrowns bridges.Educates patients giving oral hygiene plaque control instructions postoperative instructions;providing reminders time next dental hygiene visit.Documents dental hygiene services recording vital signs medical dental histories; charting inpatient records.Maintains patient confidence protects operations keeping information confidential. Company Name October 2003 August 2008 Waitress/Bartender/Cashier/Floor Manager City State DUE srl Turin Italy Customer care. Assigned tasks associates, staffed projects, tracked progress suggest new ideas.Planned executed events marketing programs.Developed executed marketing programs general business solutions resulting increased companyexposure, customer traffic, sales.Cash out.monthly meeting staff owners.Mix serve drinks customers directly waitstaff.Take orders serve food beverages. The DUE srl company multiple business Turin (ITALY): GRAN BAR Piazza Gran Madre di Dio,2 (Wine Bar) HAFA CAFE' Via Sant'Agostino, 23/C (Moroccan Bar) JAM CLUB Via Murazzi del Po,19 (Bar-DiscoNightclub) ROCK CITY Corso Dante Alighieri, 19 (DiscoNightclub) Cashier Bar Coordinator big music events, 12/2006 10/2011Movement Torino Music Festival Turin Italy Under direction immediate supervisor, I coordinating cashier bar services.Organize, distribute verify work others.Administrative accounting duties.Resolve cashier Bar problems. The Movement Torino Music Festival big event usually attended 6000-15000 people. Education LICEO LINGUISTICO EUROPEO CADORNA 2002 High School Diploma Foreign Languages City ITALY LANGUAGES: ITALIAN (Mother Tongue) ENGLISH SPANISH FRENCH Bachelor Science DENTAL HYGIENE, 2007 UNIVERSITÀ' DEGLI STUDI DEL PIEMONTE ORIENTALE AMEDEO AVOGADRO NOVARA ITALY Master social media digital marketing TURIN ITALY",BUSINESS-DEVELOPMENT
"ACCOUNTANT Professional Summary To obtain position fast-paced business office environment, demanding strong organizational, technical, interpersonal position utilizing skills attributes. Attributes Self-motivated honest; good work ethic Effective working alone cooperative team member Reliable hard-working; thorough completing projects Committed excellent customer service Core Qualifications Intermediate Word Advanced Excel PowerPoint Intermediate Access Accounts Receivable Accounts Payable QuickBooks Enterprise Outlook Customer Service Experience Accountant January 2011 November 2015 Company Name － City State Processed accounts receivables payments received ACH, Lockbox, Credit Card Checks. Maintained banking activity. Documented loan payments proper G/L Accounts. Review maintain positive pay processing bank. Review processed accounts payables reports. Processed accounts payables check, domestic international wires, ACH, credit card. Reconcile bank statements. Maintained credit card activity credit card holders, documented transactions proper G/L Accounts. Calculate process Sales quarterly commission reports. Review complete credit checks reference checks new customers. Maintain file quarterly reports Job Development Credit State South Carolina. Order passports Visa's international travel. Accounts Receivable Clerk January 2008 January 2010 Company Name － City State Performed data entry. Processed accounts receivable payments. Reconciled delivery driver's cash checks daily invoices. Corresponded customers email phone calls overdue invoices. Sent bi-weekly monthly statements. Created maintained monthly inventory depletion sales reports suppliers. Balanced solved problems customer's accounts. Filed customer suppliers invoices. Ran daily trial balance. Ran end day closing reports. Mortgage Underwriter January 2006 January 2008 Company Name － City State Processed new residential mortgage loan submissions. Provided clear consistent written verbal communications customers/clients. Provided strong analytical aptitude reviewing credit reports, bank statements, preliminary title reports appraisals. Corresponded customers, loan officers, account managers information needed. Commercial Auto Underwriter January 2004 January 2006 Company Name － City State Processed new business commercial auto applications issued endorsements. Performed data entry, reviewed applications, loss runs driving records. Provided clear consistent written verbal communications customers/brokers. Gail L. Lugo Page 2 864-472-7092. Personal Auto Underwriter January 2001 January 2004 Company Name － City State Processed new business, renewals endorsements. Performed data entry, reviewed applications, loss runs driving records. Processed account receivable premium checks insurance premiums. Consistently resolved answered customer concerns questions properly promptly reviewing policies, endorsements premium payments. Claims Examiner January 1983 January 2001 Company Name － City State Trained coworkers multiple tasks administrative functions. Reviewed medical records made decisions regarding disability payments. Performed data entry. Created, designed maintained various insurance documents complied Truth Lending regulations. Responded resolved customer inquiries via telecommunications written correspondence. Developed maintained measures self-directed team performance improved workflow. Consistently exceeded company goal required number paid claims per hour. Performed journal entries ledger postings. Reconciled bank statements, budget accounts, accounts receivable/payable records. Rapidly promoted Level I Level III within one-year period due excellent work performance. Education Computer Applications Specialist Certificate Program 2008 Martinez Adult Education, Business Training Center － City State Skills accounts payables, accounts receivables, Accounts Payable, Accounts Receivable, administrative functions, trial balance, banking, budget, bi, closing, Computer Applications, Credit, clients, Customer Service, data entry, delivery, driving, email, insurance, inventory, ledger, Access, Excel, Outlook, PowerPoint, Word, mortgage loan, Enterprise, policies, QuickBooks, Sales, sales reports, telecommunications, phone, workflow, written",ACCOUNTANT
"STAFF ACCOUNTANT Professional Profile To advance professional personal experiences within Finance, Tax Accounting Management To obtain Staff Accountant position enable perform best using mathematical, numerical, accounting analytical ability betterment organization. Highly proactive professional 10+ years experience accounting economics. Eager achieve highest standard accounting operations greatest quality work. Outstanding communication (written spoken), drafting computer skills. Strong critical thinking skills. High Proficiency computer applications. Remarkable skill organizing work resolving problems arise day day activities. In-depth ability work difficult clientele respectful courteous manner. Observant, intuitive conscientious great attention detail. Deep ability develop institute processes procedures. Qualifications Microsoft applications Excellent writing skills Research support Analytical skills Independent worker Time management Attention detail Relevant Experience Accounting Skills Operated computers programmed accounting software record, store, analyze information. Research Investigated analyzed client complaints identify resolve issues. Reporting Maintained status reports provide management updated information client projects. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Experience Staff Accountant 04/2006 09/2016 Company Name City State Manage annual property tax cycle filing personal property tax returns, managing assessment process approving property tax bills Provide essential support senior tax professionals administration coordination tax engagements. Track maintain client real estate tax data various sources; municipalities, legal, US Counties, etc. Coordination administration associates data tracking, scheduling, billing. Receipt, review, segregation, process postal tax bills correspondences received. Senior Management communications reporting tax accounting discrepancies billing. Tax accounting assessment data entry utilizing Property Tax Management System (PTMS); updating account numbers, collector information, Real property specifics, appropriate information. Create/execute notice value (NOV) variance reporting established parameters PTMS Follow acquiring necessary refund(s) erroneous fund dispersals tax debts Obtain assess Assessor Property Record Cards (PRC's) identify land values properties exceeding established thresholds Monitor Appeals Hearing deadlines tracking compliance. Financial Aid Accounting Administrator 06/2004 04/2006 Company Name City State Provide proficient daily accounting processes procedures accordance established policies within Financial Aid Accounting Department Bradford Schools. Execute analyze financial delinquency reports determine tuition account Verify and/or write-of debit credit balances inactive tuition accounts. Responsible Month-End financial closing procedures includes posting General Ledger accounts Solomon Reconcile corporate account receivables systems institution's account payable system. Perform individual account analysis month-end closing. Complete financial statement reconciliations verify outstanding payments, deposits, service fees, forms funds transit Write review check requests account refunds route checks appropriate financial institution. Perform weekly withdrawal calculations determine account refund deficit status Provide associate assistance, support, advice applicable Prepare file monthly Sales Use Tax online. Customer Care Consultant 09/2002 04/2003 Company Name City State Processed request real estate accounts loans telephone communications prospective clients. Responded electronic communications regarding loan general account status Provide staff assistance, support, advice applicable Adhered establish policies procedures. Performed additional duties mortgage consultant include providing clients general information mortgage terms products, credit ratings options, customer care support. Computer Programmer 04/1998 05/2001 Company Name City State Maintain support Banner CIS utility system performing upgrades modifying defects using Oracle Forms Developer/Designer 2000 Oracle database. Full Life Cycle system development implementation including planning, assisting, recommending, execution established plans implementation Support, recommend, implement established practices procedures Quality assurance system testing Banner utilities processing include processing meter readings, generating charges, processing payments Client code implementations system support, dial-in client system development upgrades bug fixes, technical documentations client specific system enhancements. System Integration Consulting direct client contact. Performed business documentation initial client system specifications. Computer Programmer Analyst 06/1996 04/1998 Company Name City State Development enhancements software meet client needs Full Life Cycle system development implementation Supported maintained existing system utilizing embedded SQL within C programming language used read, update, fetch, insert rows remote database. Client code implementations system support, dial-in client system development upgrades bug fixes client specific system enhancements Operating platforms included OS/2 Windows Developing, editing, executing test tables (scripts) proper performance. Technical documentation work proposals assignment scope, test results, specific install instructions customer delivery items, applications, requirement studies outlined customers' systems request. All technical documentation created utilizing Microsoft Word, Excel office documentation applications. Education Diploma Accounting April 2004 Kings College City State Accounting Bachelor Science Computer Science May 1995 South Carolina State University Computer Science Affiliations Member Institute Professionals Taxation (IPT) 2006 Present NC Notary 2000 Present Skills Accounting, billing, C programming, closing, consultant, Consulting, credit, Client, clients, customer care, data entry, database, debit, delivery, documentation, editing, Senior Management, fetch, filing, Financial, Forms, Full Life Cycle, funds, General Ledger accounts, legal, managing, Excel, office, Windows, Microsoft Word, month-end closing, Oracle, Oracle database, Designer 2000, Developer, OS/2, processing payments, policies, processes, proposals, Quality assurance, read, real estate, reporting, requirement, Sales, scheduling, scripts, Solomon, SQL, System Integration, tables, Tax accounting, Tax, tax returns, Technical documentation, telephone, upgrades, utilities",ACCOUNTANT
"PAYROLL ACCOUNTANT Summary Sixteen years experience reconciling general ledger system, four years experience accounts payable eleven years experience accounts receivable. Good organizational skills detailed oriented. Highlights FAS Asset Accounting Quickbooks Anytime Scheduler KRONOS Munis MAS90 JD Edwards Excel Word Outlook Internet Explorer FRX Netscape Messenger Experience Payroll Accountant 07/2006 Current Company Name City State Answered employee questions regarding pay resolved issues discrepancies Advised managers organizational policy matters recommend needed changes.. Processed submitted Teacher Retirement reports payments Updated confidential employee banking information accuracy speed Ran monthly bi-weekly payroll process. Reviewed salary changes stemming merit increases, promotions, pay adjustments. Accountant 04/2002 06/2006 Company Name City State Verified details transactions, including funds received total account balances. Coded general ledger processed vendor invoice payments. Deposited third party checks, well monthly reserve transfers. Balanced batch summary reports verification approval. Researched resolved billing invoice problems. Maintained detailed administrative procedural processes improve accuracy efficiency. Provided support owner sales team managing operation work flow. Handled cash deposits using proper accounting procedures documentation. Researched resolved collections billing disputes tact efficiency. Set up, tested configured networks, desktops, laptops printers. Staff Accountant 07/2001 03/2002 Company Name City State Prepare consolidated financial statements. Reconcile fixed asset system general ledger. Run make journal entries depreciation fixed assets. Transition financials fixed assets due merger PRG. Staff Accountant 01/2000 06/2001 Company Name City State Process billing cash receipts. Reconcile accounts receivable general ledger account. Verified/requested insurance coverage equipment. Processed journal entries. Prepared reports Board Directors. Prepared weekly reports creditors Controller. Accounts Receivable Administrator 01/1999 12/1999 Company Name City State Processed cash receipts credit card payments. Reconciled general ledger account. Reviewed new accounts credit. Contracts Processor 02/1993 12/1998 Company Name City State Audited customer contracts Verified billed contracts billing fixed price Assisted project managers closing contracts Assisted both, internal external, audits Trained personnel Raleigh, NC processing contracts Reconciled state accounts Assisted marketing collecting large dollar invoices Audited vendor invoices payment Verified accuracy hourly charges, living expenses equipment acquisitions Tracked purchase order balances generated Lotus reports vendor files Processed audited service/contractor activity records applied billing service contracts generated customer invoices Advised project managers contracts overcharged service contracts Audited vendor invoices payment. Education Master Accounting Financial Management 2014 Keller Graduate School Management City State Accounting Financial Management Certified Fraud Examiner emphasis Bachelor Science Accounting 1993 DeVry University City State Accounting Computer programming Army National Guard City State Debug computers Programmed system working order Skills Accounting, Accounts payable, Accounts Receivable, accruals, acquisitions, billing, closing, Consulting, contracts, Controller, credit, Customer Support, financials, financial statements, fixed assets, general ledger, Human Resource, insurance, Internet Explorer, JD Edwards, Job costing, KRONOS, Lotus, marketing, MAS90, Excel, Outlook Express, Windows, Word, Netscape, Payroll, personnel, Quickbooks",ACCOUNTANT
"ACCOUNTANT Summary Accountant Medium sized Company Experience 01/2009 Current Accountant Company Name － City State Hired CPA firm handle accounting job cost Reporting. 01/2007 01/2009 Accountant Company Name － City State Hired CPA firm handle accounting functions.. 01/1997 01/2007 Accountant Company Name － City State Installed new Peachtree Accounting System. Installed new computer system using local area network Added Web site. Education Training 1974 B.S Business Administration Accounting University Cincinnati － City State Business Administration Accounting Interests Annapolis Amblers Walking Club, President &Trailmaster, Maryland Volkssport Assn, President, Chesapeake Civil War Roundtable. Skills accounting, CPA, local area network, Peachtree Accounting, Reporting, Web site Additional Information Interests Annapolis Amblers Walking Club, President &Trailmaster, Maryland Volkssport Assn, President, Chesapeake Civil War Roundtable.",ACCOUNTANT
"DIRECTOR OF FINANCE Summary Financial Statement Reporting Analysis Budgeting Forecasting SOX Compliance Accounts Payable/Receivable Sales Use Tax Returns SEC Reporting Problem Identification Resolution Internal External Audit I.T. Support Payroll H/R Management Process Improvements Data Extraction Analysis Highlights Omega, Oracle, JDEdwards, MAS90, Essbase, Hyperion, Brio/BI, Quickbooks, FFIS, SAP, Microsoft (Excel, Word, PowerPoint, Access, Visio), FOCUS®, ADP (Pay eXpert, PC Payroll, Workforce Now), Monarch, Choice Builder System various proprietary software systems Experience Director Finance April 2010 Current Company Name － City State Promoted Controller Director Finance January 2015 Responsible monthly financial statements, annual budget, tax reporting compliance, accounts payable, cash applications, collections, payroll, financial analysis Firm. Provide leadership development staff nine ensure peak efficiencies full utilization accounting staff. Manage external annual review/audit Create compile wide variety special reports requested Managing Partners Chief Executive Officer. Accountant/Senior Financial Analyst March 2009 April 2010 Company Name － City State Member Accounting Payments Team within Financial Management Division Marketing Regulatory Program Business Services Animal Plant Health Inspection Service (APHIS). Certifying Officer responsible reviewing approving various types foreign domestic payments three different Federal Agencies accordance Appropriation Law, Program Directives, Agency Policy. Provided leadership design, implementation, maintenance automated systems related financial, accounting, budgetary functions; Agency Accounts Payable Subject Matter Expert (SME) SAP computer conversion. Reviewed payment processes ensure correct efficient methods used. Responsible administering domestic international reimbursable cooperative trust fund accounts, monitoring transactions ensure cooperator's budgets exceeded, served point contact full range operational matters, researched resolved problems. Developed new process reconciling cooperative trust accounts resulted minimum savings ten hours per month. Dramatically increased monthly percentage reconciled 10% 95%. Controller January 1998 March 2009 Company Name － City State Hands-on manager responsible financial reporting analysis, SOX compliance, budgeting, quarterly forecasts, sales use tax returns, month-end close. Managed accounts payable, accounts receivable, payroll, human resources. Shortly starting position, discovered design flaw computer program. Took initiative created advanced data extraction template gather data evaluate materiality. Amended monthly sales use tax returns three year period MN WI recovered $200,000. Chosen Corporate Controller special project acted Regional Controller four years. Traveled monthly Omaha location management consultant General Manager location Controller. Designed new computer reporting systems improve efficiency, accuracy timeliness sales use tax reporting. Reduced sales tax liability 15%. Developed new procedures purchasing accounts payable, strengthened internal controls provided better visibility variances. Improved month-end close processes; shortened close 1 day. Consistently exceeded reporting expectations completing month-end close third business day; locations closed 5th business day. Team member computer conversion MAS90 JDEdwards. Supervise staff four (Billing Manager, H/R Manager, Credit Manager, Payroll Administrator). Recognized problem solver trouble-shooter. Sought first point contact computer software issues. Controller January 1991 January 1998 Company Name － City State Promoted Assistant Controller Controller May 1993 Promoted Controller Manager Information Reporting Systems October 1996 Responsible consolidated financial statements annual budgeting process nine divisions. Prepared reviewed 10Q 10K SEC reports. Supervised staff seven (Accounts Payable, Human Resources, Payroll, Accounting). Implemented cost tracking scheduling system Land Development Department. Involved process re-engineering; suggested new processes resulting cost savings. Team member two computer conversions. Assisted development testing proprietary software. Involved data extraction migration, testing, training end users. Developed Accounting Policy Procedures Training Manual. Education M.B.A Management University St. Thomas － City State GPA: GPA: 3.9 Management GPA: 3.9 Bachelor Arts Accounting Computer Science St. Mary's University Minnesota － City State GPA: GPA: 3.9 Accounting Computer Science GPA: 3.9 Certified Public Accountant, State Minnesota (1988), License number 11547 Affiliations ALA- Association Legal Administrators ALAMN Minnesota Chapter Association Legal Administrators American Institute Certified Public Accountants AICPA Minnesota Society Certified Public Accountants MNCPA Skills Accounting, accounts payable, accounts receivable, ADP, Agency, Billing, Brio, budgeting, budgets, budget, BI, Controller, conversion, Certified Public Accountant, Credit, Essbase, Finance, financial, financial analysis, Financial Management, financial reporting, financial statements, General Manager, Human Resources, Hyperion, JDEdwards, leadership, leadership development, Law, Director, Managing, management consultant, Marketing, MAS90, Access, Excel, PowerPoint, Word, migration, Monarch, Oracle, Payroll, peak, problem solver, process re-engineering, processes, purchasing, Quickbooks, reconciling, reporting, sales, SAP, scheduling, tax, Visio",AGRICULTURE
"DENTAL HYGIENIST Professional Summary I dedicated energetic Dental Hygienist total sixteen years experience dental profession. My focus always provide exceptional patient care, counseling motivation patients. I experience patients ages including medically compromised. I enthusiastic dental health enjoy educating patients well dental staff members dental care hygiene. Licenses State Florida Registered Dental Hygienist Skill Highlights Nutritional Counseling Oral Cancer Screenings Smoking Cessation Preventative Care Soft Tissue Management Dentrix Dental Software Digital Radiographs Professional Experience Dental Hygienist September 2015 Current Company Name City State Provide optimal dental hygiene care every patient, reinforce oral hygiene instructions every patient appointment, educate patients periodontal status, treatment possibilities, potential surgical, restorative cosmetic procedures may possibly needed. Educate patients benefits preventative care fluoride sealants. Dental Hygienist February 2008 August 2014 Company Name City State Assess patients oral health conditions, review dental medical histories, dental charting, periodontal assessment treatment, soft tissue management, administer local antibiotics, fabricate bleaching trays occlusal guards, schedule patient appointments. Dental Hygienist June 2006 December 2010 Company Name City State Worked as-needed basis part-time hygienist providing dental care patients well periodontal treatment maintenance. Exposed developed radiographs, recorded conditions diagnosis treatment dentist. Applied fluoride sealants. Dental Assistant February 2003 June 2005 Company Name City State Provided dental hygiene assistance surgery, services, cleanings. Maintained equipment sterilized dental instruments. Answered phone calls, schedules appointments, trained new employees back office duties. Education Training Master Science Health Sciences 2015 Nova Southeastern University City State Bachelor Applied Science Dental Hygiene 2011 St Petersburg College City State Associate Science Dental Hygiene 2005 Florida State College City State Certificate Dental Assisting 1999 Tidewater Technical Institute City State Community Service",ARTS
"UT-TSU AGRICULTURE 4-H EXTENSION AGENT TRAINEE Summary Strong 4-H agriculture education extension background areas youth development adult agriculture advocacy Expertise outreach programs towards youth adults Energetic, prospective extension agent self-starter team oriented excellent analytical, organizational, project management skills. Successful building strong professional relationships skilled mentor educator, excels bringing best 4-H members, parents, volunteers Knowledgeable theories, methods, curriculum standards used designing, developing delivering successful training programs, projects, 4-H clubs Prospective extension agent organized, driven, effective using efficient educational methods focusing individual needs participant. Core Qualifications Cheerful energetic Dependable engaging Teamwork oriented Innovative lesson plan delivery development Strong interpersonal skills Outreach programming skills Student volunteer recruiting retention skills Achievements Educated new employees proper facility procedures policies, developing training manual several training seminars within 4 years research assistant Promoted Research Assistant Manager three months position support train new staff. Completion UT Extension Sumner County Summer Internship Program Sumner County Extension Office, Gallatin, TN 2013 Completion Summer Enrichment Reinforcement Program (SERP) College Veterinary Medicine, Nursing Allied Health, Tuskegee, AL 2006 Professional Experience Company Name City State UT-TSU Agriculture 4-H Extension Agent Trainee 09/2015 Current Observe daily aspects agriculture extension agent 4-H youth development extension agent Analyzed participate several service Agriculture, 4-H, teaching training workshops Help set 4H clubs Master Beef programs Visit farms: soil sampling, weed, forage, tree identification Supported tours analyzed demonstrations various workshops increase knowledge field study Continuing develop first year goals county: soil sampling test poster, weed/plant identification presentation, Ag Classroom program (4-H) Understand stay up-to-date current emerging issues involving youth volunteer development. Attend in-service trainings stay current 4-H Agriculture related guidelines new program opportunities Learn Doing"" Company Name City State Research Assistant Manager 05/2008 08/2015 Manage herd health management research animals diverse undergraduate graduate students General livestock record keeping Inventory control farm supplies Development management livestock facilities: Nutrition Health Collect process field data, laboratory procedures, various administrative tasks needed meet objectives ruminant research projects Conduct educational lectures, demonstrations, tours outreach programs extension agents, small farm producers, community, elementary secondary school districts. Prepare purchasing requisitions, invoices purchase orders materials services Assist results research proposals evaluation livestock research development programs. Company Name City State UT Extension Intern 05/2013 08/2013 Assisted tutoring 4-H students various clubs upcoming competitions Helped setting 4H club meetings, registering 4-Hers judging contest, judged Sumner County Fair, became adult leader 4H Camp Created monthly newsletter issues county recent program activities upcoming events Developed delivered objectives, research-based educational programs meet needs diverse adult youth audiences; created activity sheet useful information vegetables pollination 25 local community kids Assisted decorating photographing several program activities 4-H Judged beef sheep expo skill-a-thon contests: retail cuts, breeds, feeds, medication, parts animal Assisted livestock evaluation showmanship county 4-Her's Helped answer calls identifying weeds insects county residents gave way control infestations. Attended 4-H camp fosters independence, leadership skills, team building skills environmental education general life skills. Company Name City State Veterinary Technician Assistant 05/2006 08/2008 Provide nursing care healing therapy animals Perform laboratory tests help finding animal health problems Sterilize prepare surgical equipment clean surgery Handle, care animals treatment surgery Produce radiography, collect analyze samples. Education Training Master Science Agriculture Education Extension 2014 Tennessee State University City State Bachelor Science Agriculture Science Animal Science/Pre-Veterinary Medicine 2008 Tennessee State University City State Skills Time Management Classroom: Discipline, Instruction, Management, Creative Lesson Planning Research Goal Setting, Implementation, Program Development Community Involvement After School Tutor, Wright Middle School, 2007 After School Tutor Mentor, Lee Chapel A.M.E. Church, 2006 Red Cross Blood Bank Volunteer, 2005 Present Volunteer, Habitat Humanity, 2005 Affiliations Member, Minority Agriculture Natural Resources Related Sciences: 2008 Member, Tennessee Louis Stokes Alliance For Minority Participation: 2008 Secretary, Block Bridle Club: 2009 Coordinator, Pre Vet Animal Science Club: 2011 4-H Adult Leader: 2013 Vice President, GSAA: Graduate Students Agriculture Association: 2014",AGRICULTURE
"TRANSITIONAL HOUSING ADVOCATE Summary Diversified background providing services culturally sensitive issues involve clients. Proven record absorbing new concepts easily adapting highly demanding situations. Exceptionally strong interpersonal teamwork skills. Exhibits dependability performing work willingness accept responsibilities. Strong skills appropriate levels written verbal communication necessary job description. Combined abilities maintain effective productive working relationships fellow employees, supervisors public. Accomplishments Facilitated Empowerment Art classes survivors Facilitated Healthy Relationship classes/Parenting classes Increased office organization developing efficient data base RPMS Coordinated office assistant functions team 3 employees Education Associate Science Truckee Community College Psychology City State 1995 Associate Arts Southwester Polytechnic Institute General Studies City State Interests Currently serve volunteer Sexual Assault Response Team (SART), provide support victims crisis, document vital information related assault, make appropriate referrals available victims. Additional Information Currently serve volunteer Sexual Assault Response Team (SART), provide support victims crisis, document vital information related assault, make appropriate referrals available victims. Skills Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation Experience Transitional Housing Advocate 09/2013 － Current Company Name City State Provide case management (goal planning, safety planning, resources, regular home visits) Identify barriers housing prevent homelessness Provide on-going education domestic violence sexual assault issues Provide advocacy help victims stay home (landlord tenant issues) Manage multiple sources funding T-housing grant assist victims Mental Health Support Specialist 05/2013 － 09/2013 Company Name City State Behavioral Services. Develop service recipient's basic living skills (e.g., social, domestic, hygiene) instruction encouragement. Coordinate maintain service recipient's schedule (doctor appointments, professional team appointments). Adhere service recipient's behavior health management plans (administration medication, use behavior modification techniques). Maintain documentation recipient served. Serve good role model service recipients. Administrative Assistant 03/2013 － 06/2013 Company Name City State Transcribe Tribal Council Meeting Minutes Tribal Chairman's office, prepare submit minutes appropriate persons agencies per policy. Community Liaison 06/2009 － 10/2012 Company Name City State Victims Sevicest Program Conduct program client intakes interviews, obtain maintain information health social needs. Explain program services, requirements policy, procedures. Obtain track client data though RPMS. Provide case management victims safe house Provide peer counseling victims crisis, safety plans, goal plans Stabilize victims family needs referrals emergency shelter, childcare, clothing, food banks various temporary job agencies. Provide transportation supportive services clients appointments provide court advocacy. Coordinate facilitate Healthy Relationship Women's Empowerment groups. Conduct outreach Domestic Violence Program various events make presentations social services agencies. Gather, prepare submit monthly quarterly reports. Maintain confidentiality per policy. Elders Support Coordinator 05/2007 － 06/2009 Company Name City State Elders Program. Elder Support Partner. Maintain Track client hours State System (SAMS); prepare submit monthly quarterly reports granting agency. Conduct client intakes interviews, assess client homemaker needs. Assist Community Health Personnel monthly luncheons elder related duties. Provide transportation elderly various appointments. Technician III 01/2001 － 04/2007 Company Name City State Interview explain laws, regulations policies customers. Evaluate individuals physical mental abilities operate motor vehicles. Oversee technicians training driver's license durations three months time. Provide customer service tactfully diplomatically difficult situations.",ADVOCATE
"CO-OWNER/EXECUTIVE CHEF Career Focus Performance driven administrative professional extensive experience purchasing operations support top organizational objectives. Fourteen years' experience purchasing, including project management multi-sites diversified background food service industry, purchasing construction. Intellectual well innovative skilled executing multi-projects cost effective, time efficient, safe quality producing manner. Recognized application impressive research forecasting skills discover untapped profits elusive resources. Summary Skills Operations Streamlining Strategic planning Forecasting Process development Product management Budget Management Customer Service Client Relations Vendor Administration Vendor Negotiations Account Management Creative Problem Solving Accomplishments Earned “Top Performer” award 2016 Professional Experience Co-owner/Executive Chef 03/2010 01/2017 Company Name City State Successfully manage café style restaurant, increasing sales quality food, exceptional service value. Plan menus, estimate food beverage costs, purchase maintain adequate inventory meet needs. Assist creating innovative marketing campaigns increase visibility restaurant. Assist hiring, training, directing scheduling employees. Manage financial areas including budgeting, cost control, payroll general accounting. Keep abreast state federal laws regulations. Approved externship site develop students work within foodservice industry. Receiving Clerk/Purchasing Coordinator Director Purchasing 02/2009 Current Company Name City State Maintained atmosphere enthusiastic customer awareness emphasis fast, friendly customer service. Build maintain classroom recipes create daily production templates within Food-Trak database maintain production standards set forth corporate curriculum. Formulate supplier inventory pricing database LCB-Dallas utilizing new BirchStreet ordering system. Create database production templates procure weekly food orders meet departmental needs. Continuously price-check various items available received multiple Avendra suppliers ensure accurate best pricing like products. Determined recurring business needs maintained necessary inventory levels. Monitored weekly, monthly quarterly achievement goals. Divide food order accordingly ensure complete accurate deliveries per curriculum multiple suppliers guarantee adequate stock optimal product freshness meet student special event production requirements. Receive, inspect temperature check deliveries; refuse bad product, date stock items according FIFO system. Organize storeroom fill requisitions classrooms following proper ServSafe food safety guidelines. Maintain appropriate receiving records within database excel allow quick independent cross referencing purchase orders, departmental performance, optimal cost accounting. Ensure student supplies uniforms, textbooks toolkits managed month month distributed accurately provide accountability minimal variance. Maintain adequate inventory fulfill distribution requirements start. Conduct monthly inventory procurement stock. Build maintain Vendor relationships. Provide exceptional service students co-workers. Listen respond customer requests problems timely manner. Analyze prioritize issues maintaining focus solving problems. Identify implement new solutions resolve problems successfully timely manner. Maintain high standard performance accountability timely completion work assignments. Accept increasing levels responsibility perform additional assignments expected work completed. Develop implement clear plans accomplish specific objectives prioritizing making adjustments fly needed assure activities objectives performed alignment critical needs goals department curriculum. Catastrophe Insurance Claims Adjuster 01/2004 01/2009 Company Name State Outsourced various insurance companies catastrophe situations. Handled approximately 100-200 claims directly insured. This involves ability deal people high stress anxiety situations using time management skills efficiently. Education Bachelor Arts Culinary Management September, 2012 LE CORDON BLEU COLLEGE OF CULINARY ARTS City State Culinary Management Skills Food-Trak BirchStreet Word Excel",CHEF
"FREELANCE GRAPHIC DESIGNER Summary Accomplished Graphic Designer 15 years experience graphic design: camera ready, color separation, layout, editing, research, advertising, public relations, project manager, photography, web ad logo design, etc. Excellent communication skills Effective problem solver multi-tasker *4-color separation, fake color digital photography Research edit material final publications *Detailed oriented, always met deadlines Proficient organizing monitoring large projects *Effective Spanish translator interpreter Excellent customer service team player Highlights Mac Windows platforms Hardware: Scanners, laser inkjet printers, large format color poster printers Software: Adobe CS5: Photoshop, Illustrator, Dreamweaver, InDesign, Flash, Acrobat Pro 9.5, Corel Draw X6, Photoshop Elements 8, MS Office Visio Professional. Adobe Flash CS5.5 animation certification. Cameras: 35 mm digital cameras: Canon Rebel Xti Sony F828 Typing: 80 Experience Freelance Graphic Designer 09/2008 Current City State Logo designs, color separation, duotones, book covers, banners, website buttons, thesis, portfolios, brochures, menus, web design, multimedia presentation, pre-press, illustration, animation, movie clips, magazine covers, etc. Fine Artist City State Commission work 2D (illustration, airbrushing, charcoals, oils, acrylics, etc.) 3D (functional decorative pottery clay sculpture cone 9 raku). Visual Merchandising Manager 10/2004 08/2008 Company Name City Created marketing campaigns launch new products services promote large annual events; as: wine festivals, fashion shows, book signings, celebrity meet greets, etc. Ordered computer hardware, office supplies, graphic tools materials. Conceived, initiated developed original designs, concepts visual layout create several publications, exhibits, presentation materials, using stock photography, digital images taken digital cameras illustration selecting appropriate typography, size, paper stock, weight color print logos, menus, bi/trifold brochures, flyers, posters, food menus, placemats, booklets, magazine covers, tickets, signs, TV/presentation slides, t-shirt designs, bookmarks, newspaper ads pages, certificates, diplomas, web page ads, CD covers, forms, banners, teasers, etc. promote several in-store events, programs, sales, book signings, fashion shows, large community events: wine festivals, book signings celebrity meet greets. Contacted maintained excellent business relations local print shops, vendors, community leaders, public affairs office. Possessed full knowledge required print shop forms; as: single item, hot shop, weekly, quarterly monthly requisition forms. Proficient print shop guidelines, including time requirements layout presentations camera ready artwork. Remained abreast technical characteristics reproduction processes; as: offset screen printing, mechanics cropping, scaling reproduction costs. Katia I. Miller Page 2 Key Accomplishments: Implemented new initiative designing creating historical panels Air Force Marines Military Clothing Stores (MCSS) Okinawa. New initiative implemented Pacific Region. Successfully reached goal reducing office expenses 33.33% 2007 versus 2006. Visual Information Assistant 04/2000 05/2004 Company Name Provided expertise graphic design marketing strategies promote programs events 19 facilities base. Prepared, edited coordinated editorial design layout weekly 319 Force Support's activity page ""Northern Highlights"" 4-page insert base newspaper, ""The Leader"". Collected events programs information facility managers, edited designed layout monthly 2-color, 8-page brochure, ""The Guide"". Assigned Base Commander 319th Services Deputy Commander design color logos base annual winter summer bash. Education Las Vegas, NV, Adobe CS5 Certification 07/2013 LV PITA Professional Institute Technology BFA Visual Arts 05/2000 University North Dakota Walton Community College City State GPA: GPA: 3.80 Visual Arts GPA: 3.80 AS Graphic Arts Technology 08/1993 GPA: GPA: 3.55 Graphic Arts Technology GPA: 3.55 Languages Spanish: Read, write, speak fluently, translate *Black White/Color digital traditional photography Interests Project 150, October 2015-ongoing, Graphic Designer Visual Merchandising The Center: ""ArtRageous Event"", May 2015, Set artwork auction Habitat Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, event planning American Red Cross, Grand Forks Flood, April 1997, voucher claims processor Additional Information AWARDS AAFES Pacific Commander's Coin, AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. AAFES Excellence Award AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. Employee Holiday Special Recognition Award, AAFES Okinawa Exchange, Okinawa, Japan, 12/2006. Outstanding Performance Award, 319th Services Squadron, Grand Forks AFB, ND, 01/2001. VOLUNTEER Project 150, October 2015-ongoing, Graphic Designer Visual Merchandising The Center: ""ArtRageous Event"", May 2015, Set artwork auction Habitat Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, event planning American Red Cross, Grand Forks Flood, April 1997, voucher claims processor Skills 3D, acrylics, Acrobat, Adobe, Dreamweaver, Photoshop, ads, Air Force, animation, banners, bash, book, brochures, brochure, bi, CD, Color, Hardware, computer hardware, Corel Draw, designing, digital cameras, editorial, fashion, Flash, forms, functional, graphic design, graphic, illustration, Illustrator, InDesign, inkjet printers, laser, layout, logos, Logo, Mac, marketing strategies, marketing, materials, MS Office, office, Windows, multimedia, newspaper, Operating Systems, page, photography, 35 mm, camera, Cameras, posters, pre-press, presentations, print shop, printers, processes, publications, Read, sales, scaling, Scanners, sculpture, Spanish, TV, typography, Typing, Visio Professional, web design, website, web page",DESIGNER
"GLOBAL DIGITAL SERVICING DIGITAL ONBOARDING COORDINATOR (CONTRACTOR) Professional Summary New Media Digital Music/Film TV experienced professional strong transitional skills providing effective multi-tasking work ethic. Bring leadership skills consistently incorporating new ideas keep ahead fast-paced quickly evolving, Digital Music Industry. Professional Experience Company Name City State Content Operations Content Distribution Specialist 03/2016 01/2017 Managed external client/partner relationships digital content insuring timely delivery digital assets (i.e: Audio/Video, subtitles, dubbing) per technical spec distribute globally Analyzed delivery trend metrics identify troubleshoot systematic issues ensuring timely quality asset deliveries Maintained highly-aligned internal cross-functional teams, including limited to, content acquisitions, finance, localization, QC, encoding, engineering, product, marketing facilitate partner/client needs Assisted improving scaling systematic workflows, processes tools curating digital catalog assets best customer experience Company Name City State Global Content Licensing Catalog Global Reporting Manager 06/2014 01/2016 Manager Lead Global Reporting finances, revenue activity metrics Music Labels, Publishers, Licensor's External Partnerships Managed, Maintained Conceptualized procedural contractual requirements Labels Publishers Technical Specifications Liaison internal Legal Licensing/Finance/Engineering/Product teams facilitate external music label partnership reporting related requirements request Primary subject matter expert Reporting leading initiatives new business partnerships, products services, technical systematic enhancements Company Name City State New Media Solutions Sr. Digital Account Manager 01/2011 06/2012 Managed distribution maintenance digital content (audio, video, mobile) 20 digital service providers involved developing client relationships facilitating requests, system troubleshooting reporting data Project managed newly integrated digital systems analyzing business needs, gathered user requirements, conceptualizing system analysis based reporting data Proficient internal digital systems creating extracting customized reports data based distribution management, sales/revenue analysis, partner troubleshooting research Designated oversaw day-to-day workload account coordinators insuring data reporting up-to-date, creating facilitating new processes assuring assistance researching/tracking client requests Company Name City State Global Digital Operations Global Account Manager 06/2008 01/2011 Liaison music recording labels digital service providers distribution monitoring digital content (audio/video/mobile) i.e. RED Distribution, Nashville Records; i.e. iTunes, Rhapsody, Napster, Microsoft/Zune, eMusic etc. Administered requirements user acceptance testing complex data analysis internal digital reporting systems Defined policies product requirements based client relationships needs offering digital systematic support clients partners based digital innovative products services Company Name City State VH1 Production Management Production Management Associate 01/2007 06/2008 Coordinated numerous production shoots (on-site office based tasks) upcoming television broadcast show. i.e. VH1 series, 60min access specials, VH1 documentaries Managed organized pre post-production budget various television broadcasts' balancing expenses cost excel internal accounting systems services Directed logistics on-site production shoots; coordinated schedules, obtained necessary legal documents, hired staff gathered supplies Education Training Additional Course Training Project Management 2012 AMA Executive Conference Center City State USA Coursework Improving Your Project Management Skills: The Basics Success Bachelor Arts Communication Media Management 2007 State University New York New Paltz City State USA Recipient Education Opportunity Program Scholarship Languages Fluent speaker, reader writer Spanish Technical Skills Mac OS/OS X systems Technical Software: Salesforce software- (CRM Jobscience); GitHub; FileZilla; Text Wrangler; SAP Business Objects; Adobe Acrobat; Tableau; Micro strategy; Jira; Zendesk Proficient Word, Outlook, Excel, PowerPoint, Access SharePoint",DIGITAL-MEDIA
"CS GENERAL CONSTRUCTION WORKER Summary Is hardworking years experience industry worksite. Resourceful experience handling materials, operating machinery supporting overall team project needs. In-depth knowledge compliance mandates governing site worker safety. Singularly focused helping crews complete skilled work deadlines. Efficient manufacturing construction along dedication getting job done right. I punctual bringing diligent energetic approach years experience working within teams complete various projects on-time budget. Comfortable lifting heavy machinery safely operating job-related equipment tools well good communication skills makes well rounded candidate job. Skills Hand tool operations Standard operating procedures understanding Basic welding skills Safety behaviors expertise Forklift driving Equipment maintenance Materials handling Leadership Conflict resolution Problem resolution Collaboration Decision-making Work ethic Organizational skills Maintenance Repair Troubleshooting Experience Company Name City State General Construction Worker 12/2020 Current Collected removed debris work sites maintain team productivity minimize safety hazards. Reduced wasteful spending accurately cutting baseboard trim materials according specifications. Measured marked openings distances prepare sites trim stair installation. Collaborated multiple teams complete large-scale housing projects, promoting team-oriented atmosphere. Maintained clean, safe working environment removing waste job site prior shift completion. Install doors, trim, baseboards, custom stairs contractors specifications. Company Name City State Quality Inspector 10/2017 11/2020 Inspected titanium, stainless steel carbon steel products work processes determine compliance. Handled, measured mixed chemicals following prescribed methods testing requirements. Reviewed maintenance documents MSDS records completion accuracy prior archiving completion. Tracked findings updated computer tracking system documented assessments. Marked finished products grades accepted rejected designations. Completed evaluations properly using various gauges, tools equipment. Recommended corrective actions minimize rate product defects. Inspected, tested measured materials, products installations specifications. Conducted routine visual inspections prior work uncover issues compliance tolerances. Documented, filed maintained proper inspection records quality assurance documents. Interpreted classified production quality data multiple products. Measured product dimensions assess compliance specifications. Notified supervisors production problems helped identify correct concerns. Conducted material inspections incoming material. Assessed finished items defects ordered reworks eliminate irregularities. Observed employee fieldwork usage materials quality consistency. Trained new employees perform document quality inspections audits. Resolved quality issues final inspection escalated major problems quality manager. Inspected quality finished products, making minor repairs meet project expectations. Performed quality control duties responsibilities, including inspecting maintaining traceability. Completed timesheets, traceability forms final documentations time. Forklift crane certified. Maintained shipping receiving. Cut materials exact requirements made customers specifications. Cold hot stretched materials set customers specifications. Helped different teams different areas needed. Trained comply OSHA standards regulations. Company Name City State Fueler/Cashier/Snow Removal 09/2016 04/2017 Removed properly disposed snow public safety. Assisted purchases, locating items signing rewards programs. Resolved issues cash registers, card scanners printers. Worked closely front-end staff assist customers maintain satisfaction levels. Increased sales suggesting specific purchases customers. Observed company return policy processing refunds, including inspecting merchandise wear damage. Processed transactions per day exceptional accuracy. Promoted specific item options drive sales achieve add-on purchases. Trained new team members cash register operation, stock procedures customer service. Monitored sales events, added new merchandise rang purchases. Maintained high productivity efficiently processing cash, credit, debit voucher program payments customers. Assisted management completing end-of-day counts securing funds prevent loss theft. Processed sales transactions accurately promptly prevent long customer wait times. Helped customers find specific products, answered questions offered product advice. Inspected items damage obtained replacements customers. Properly verified customer identification alcohol tobacco purchases. Assisted customers account updates, new service additions promotional offers. Wiped counters conveyor belt remove debris maintain cleanliness. Resolved issues regarding customer complaints escalated worsening concerns management remediation. Learned roles departments provide coverage keep store operational. Completed daily recovery tasks keep areas clean neat maximum efficiency. Operated cash register, collected payments provided accurate change. Wrapped items bagged purchases properly prevent merchandise breakage. Received payments merchandise issued receipts. Welcomed customers, offering assistance help find necessary store items. Refueled semi trucks, removed snow debris, washed windows safety. Company Name City State General Construction Worker 06/2015 09/2016 Assisted distribution tools, materials equipment skilled workers. Prepared sites concrete work breaking damaged concrete leveling contouring ground. Assisted electrical, plumbing carpentry teams completing basic semi-skilled work. Collected removed debris work sites maintain team productivity minimize safety hazards. Read understood specifications, drawings blueprints complete accurate, high-quality work. Signaled equipment operators help align machinery movements smoothly transfer materials. Operating maintaining excavators, loaders, skid steers, bulldozers, backhoes. Organized maintained tools equipment enhance work efficiency. Assisted project planning measuring distances marking locations using tape measures measuring tools. Met company OSHA safety guidelines work site operations minimize worker risk. Used picks shovels dig, spread level dirt gravel. Maintained clean, safe working environment removing waste job site prior shift completion. Education Training Sandy Creek High School City State High School Diploma 06/2016 2015-2016 Gulf Breeze High School City State 2013-2015 Citi City Level 1 Heavy Equipment Repair And Operation Diploma Heavy Equipment And Operations 06/2016 Certifications Forklift certified. Overhead crane certified. Truck loading unloading certified. OSHA 10 hour course certified.",CONSTRUCTION
"HR ASSISTANT Highlights Interviewing expertise Employee Relations Manager Coaching training Event management Employee Handbook development Staffing recruiting professional Off-boarding Accomplishments Organized HR Generalist effective record maintenance assuring compliance government employment regulations times. Personable HR Generalist versed recruiting top employees automotive companies innovative start-ups. Experience public speaking college campuses attract new talent. Experience HR Assistant September 2015 Current Company Name － City State Advise managers organizational policy matters andrecommend needed changes. Conduct new employee orientatio foster positive attitudes toward organizational objectives. Identify staff vacancies recruite,interview select aplicants. Serve link management employees handling questions, interpreting administering contracts help resolve work-related problems. Address inquires employees management regarding new-hire activity ongoing employee relation issues. Created implimented exit interview program process. Advise top management apropriate employee corrective actions. Create modify job discriptions within departments. Work senior-level management create fair consistent HR policies procedures. Work HR advisors HR representatives establishing consistent hiring practices. Create manage 100 confidential personnel records. Facilitate monthly meetings develpo strategies positively influence workplace relationships. Suport 77 employees levels, including executive leadership. Experience Specialist November 2011 September 2015 Company Name － City State Prevented store losses using awareness, attention detail integrity. Cross-trained provided back-up customer services representatives needed. Generated sales inventory reports Excel data variety sources, maintaining 100% accuracy rate. Prepared sold broad range customized merchandise individuals commercial accounts. Resolved product issues shared benefits new technology. Successfully interacted customers retail buyers expedite orders. Compilied weekly monetary reports records store managers. Maintained adequate cash supply cash drawers multiple checkout stations. Managed cash stock inventory balances accurately. Clerk/Store Manager June 2002 January 2012 Company Name － City State Was promoted store manager 3 weeks clerk. Managed team 7 professionals. Reduced controlled expenses developing inventory controll process later used local stores. Delivered excellent customer service greeting assisting customer. Addressed customer inquires resolved complaints. Designed implimented customer satisfaction metrics. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Completed weekly schedules according payroll policies. Maintained daily records transactions. Wrote order suply requests replenish merchandise. Trained staff deliver outstanding customer service. Addressed corrected sales staff communication issues tactful effective manner. Student worker/Multiple departments May 2004 May 2011 Company Name － City State Inspired students translate academic interests real world taking positive actions. Initiated throught-provoking classroom discussions help students develop critical thinking abilities. Emphasized importance academic honesty students instructed proper citation research sources. Maintained athletics yearly budget 100% accuracy. Conseled undergraduates regard educational professional goals. Proctored yearly final exams end semester. Maintained strong ties alumni foster long-term suport school. HR Generalist January 2004 May 2007 Company Name － City State Conducted benefits administration 30 benefit-eligible employees. Designed emoployee performance evaluation process merit program. Addressed inquires employees management regarding new-hire activity ongoing employee relation issues. Created implimented exit interview programprocess. Advise top management apropriate employee corrective actions. Created modified job discriptions within departments. Worked senior-level management create fair consistent HR policies procedures. Developed 2 employee handbooks, including design layout. Guided startup management HR operations, systems programs new location within company. Supported 30 employees al levels, including executive leadership. Education BACHELOR OF ARTS ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT 2011 Lourdes College － City State ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT ASSOCIATE OF ARTS 2006 Lourdes College － City State Interests Swimming, bike riding, camping, crocheting, crafts, variety family activities. Skills academic, A.I., attention detail, back-up, benefits, benefits administration, budget, cash receipts, Coaching, contracts, critical thinking, customer satisfaction, customer services, excellent customer service, customer service, Employee Relations, Event management, hiring, HR, inventory, layout, leadership, meetings, Excel, organizational skills, organizational, payroll, personnel, policies, problem-solving, reconciling, recruiting, research, retail, sales, Staffing, store manager, employee handbooks",HR
"HR GENERALIST Summary HR Generalist 8 yrs professional experience employee recruitment, orientation, engagement ,assimilation termination procedures Highlights •Employee recruitment •Talent Acquisition •New employee orientations •Employee Engagement assimilation •Vendor Management •Termination procedures •MS Office proficient Experience HR Generalist November 2006 May 2015 Company Name City State Onboarding: Welcoming new employees onboard ensuring pleasant experience. Verifying collecting mandatory educational employment documents. Performing reference check day boarding incase document available. HR Engagement Assimilation Handling employee's queries respect joining formalities Taking induction new joinees briefing IBM concerned BU's part of. Briefing new joiners various policies like payroll, payables, medical insurance, reimbursement, superannuation etc. Updating joiner's data /no-shows data GOM. Ensure relevant departments informed new joiners. Managing attendance leave team. Mentoring coaching new team members across locations process, ensure execute process successfully. Preparing weekly daily MIS reports. Preparing MOM sharing team every weekly team meeting. Recruitment Screening resumes assess HR Fit Technical Fit candidate applied position. Taking care HR issues screening resume terms present employer, years experience, relevant work location, relevant background, relevant education, etc. Liaisoning Business Requirements carrying recruitment process smoothly. Coordinating handling week-end drives location. Also involved extensive Campus drives /Offcampus drives Technical institutions. Chalking Monthly requirements Managers completing given time frame. Facilitating Vendor management allocating requirements vendors. Educating vendors requirement skills smooth flow process regarding requirement. Handling queries competency Managers solving regards Recruitment, Hiring Joining also regarding Policies Recruitment. Documentation Mandatory Offer Paperworks. Liasoning Business Hiring Managers Compensation Team hiring approvals. Liasoning Separations Team WFM HR Partners approvals Rehire Restricted /Foreign National Hires Coordinating timely /accurate 100% compliant Offer Rollout ensure meet hiring numbers quarters. Handle post offer queries raised Business candidates direct solutions. Negotiating offered candidates convert join. Coordinating end end different Business Units get HR related issues queries resolved time. Coordinating candidates different Business Units effective Telephone E-Mail Communication. Internal audits provide inputs avoiding audit exposures along process adherence. HR Consultant January 2006 October 2006 Company Name City State Working individual corporate assignments sourcing candidates different positions providing manpower requirement needs. Counseling evaluating candidates taking preliminary round interviews, calling final interview reference checks behalf candidates. Recruiting candidates means headhunting, employee references, networking. amp; jobsites depending resource requirements. Working senior level assignments (15-20 yrs experience). Coordinating interviews, updating candidates company, job profile, giving interview tips maintaining client relation. Also involved recruitment selection new executives company. Giving induction new entrants. Record keeping documentation, database management excel. Preparing agenda monthly meeting. Weekly analysis individual performance set target. Education M.B.A Human Resources Finance 2005 Utkal University State India GPA: 1st Class topper batch Human Resources Finance 1st Class topper batch Bachelor Science Physics Honours 2002 OUAT State India GPA: 1st Class Honours Distinction Physics Honours 1st Class Honours Distinction Languages English, Hindi, Oriya Personal Information Date birth 2nd October, 1981 Marital Status Married 1 Kid Nationality Indian Hobbies Listening music, Dancing, Dairy Writing, Additional Information Skills Talent Aquisition Onboarding Documentation Vender management Microsoft Office",HR
"CUSTOMER SERVICE REPRESENTATIVE Summary A dependable, quality-focused specialist seeking opportunity offers variety challenges responsibilities would allow contribute towards organization improving leadership technical skills. Exceptional talent accuracy analyzing, projecting conflict resolving issues. Continually providing input solutions problem solving operational issues procedures perform administrative follow-up. Skills Able demonstrate exceptional communication skills, able maintain effective efficient communication within team environment. Skillful initiation organizing coordinating team meetings manage planned performance adherence. Exceptional talent accuracy analyzing, projecting conflict resolving issues. Continually providing input solutions problem solving operational issues procedures perform administrative follow-up. Strong leader proven development abilities, capable clearly presenting ideas, plans strategies levels management. Solid background setting priorities deadlines, adjusting flow sequencing work meet team needs. Experience Company Name City State Customer Service Representative 10/2016 Current Respond resolve customer service inquiries issues identifying topic type assistance caller needs benefits, eligibility, claims, financial spending accounts correspondence. Help guide educate customers fundamentals benefits consumer-driven health care topics include managing health well-being selecting best benefit plan options, maximizing value health plan benefits choosing quality care provider. Intervene care providers (doctor's office) behalf customer assist appointment scheduling connections internal specialists assistance needed. Assist customers navigating self-service website UnitedHealth Group websites encourage self-sufficient. Research complex issues across multiple databases work support resources resolve customer issues and/or partner others resolve escalated issues. Meet performance goals established position areas efficiency, call quality, customer satisfaction, first call resolution attendance. Company Name City State Customer Service Representative 09/2014 02/2016 Served first level contact basic routine customer service inquiries new, current prospective customers, shareholders, policy owners, agents staff Processed and/or route transactions, requests inquiries following established procedures resources Communicated customers team members obtain required information and/or forms Trained coach new team members Functioned resource team members review potential process improvements Worked committees regarding customer service, sales, policies, procedures company events. Company Name City State Juvenile Supervision Officer III 09/2011 01/2014 Provided day day direct supervision youths 24-hour detention facility manner ensures health, safety welfare youth following departmental policies, procedures, standards Directed individual well group counseling youths; increasing personal awareness responsibilities, choices, growth, alternative lifestyle changes Made critically sound judgments decisions crisis potentially dangerous situations; thoroughly document actions taken, inform superiors, debrief plan action staff ensure effective results Utilized graduated sanctions, discipline youths enforcing rules facility needed Applied de-escalation skills handle care techniques Conducted inspections, rounds drills include room checks physical searches youth. Company Name City State Business Wireless Care Supervisor 05/2005 10/2009 Led assisted diverse team twelve responsible supporting design, engineering implementation complex integrated product/network solutions. Supervised monitored team's work flow ensure adequate work balance; reassigned resources necessary meet project deadlines timely manner. Participated hiring, termination, performance salary reviews. Contributed weekly conference calls discuss team goals present new information used improve customer service. Education Training Masters Science Public Safety/Emergency Management December 2017 Capella University City State Public Safety/Emergency Management Relevant Courses Collaboration, Communication, Case Analysis Master's Learners, Introduction Research Methodology, Public Safety Ethnic Cultural Awareness, Foundations Emergency Management, Public Safety Leadership, Coordinating Modern Emergency Management Program, Comprehensive Emergency Management: Response Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation Preparedness, Critical Infrastructure Cyber Security, Integrative Project Public Safety Learners Bachelor Arts Science Criminal Justice August 2010 Florida A M University City State Criminal Justice Relevant Courses Introduction Criminal Justice; Statistics Criminal Justice; Theories Criminal Behavior; Cases Corrections; Research Methods Criminal Justice; Police Society; Race, Class Justice; Penology; Contemporary Issues Corrections; American Court System; Women Crime; Social Problems Skills Criminal Justice, Public Safety, sales, scheduling",AUTOMOBILE
"PROJECT CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective finding best methods possible complete exceptional construction projects. Strong knowledge civil engineering principles concepts. Construction Manager [Number] years leading teams general contractors laborers large scale residential commercial construction projects. Skills Excellent customer relations Subcontractor management Knowledgeable construction safety Fluent [arabic-english] Work History Project Construction Manager 01/2002 Current Company Name – City Reviewed plans specs schematic design pre-construction. Coordinated utility service providers according project schedules. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Reported vice president production conformance contract schedule. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Digitally archived weekly progress technical “Knowledge Base” photographs assigned projects. Prepared followed required punch lists. Assisted vice president production review, approval archiving closeout documents. Determined project schedule, included sequence construction activities. Provided safety kits construction personnel, complied safety protocols job site. Prepared regular interval progress reports. Offered technical assistance service providers. Reported quality performance site site construction managers. Conducted routine quality audits ensure work progressing per specifications initiated corrective actions. Guided directed third-party inspectors project construction, commissioning closeout. Avoided construction delays efficiently following site inspections timely manner. Supported construction management emergency repair restoration oil natural gas pipeline systems. Implemented systems improve process efficiency reduce project duration. Scheduled contractors materials deliveries. Trained promoted continued education onsite crew members. Construction Management various types NPCC Projects (Onshore Offshore) i.e., Storage Tanks, Oil Pipelines, Steel Structures c/w piping systems, Platforms, Jackets, Bridges, Flares, etc. Construction Project Site Engineer large CCIC Onshore Construction Projects. UAE Company Name Projects executed Abu Dhabi Marine Operating Company (ADMA-OPCO), Abu Dhabi Company Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Zakum Development Company (ZADCO), Abu Dhabi Gas Liquefaction Company Limited (ADGAS) Saudi Aramco, Total, Qatar Petroleum (QP), Shell, Maersk oil, OXY-Qatar Oil Natural Gas Corporation Ltd India (ONGC). Responsibilities: Reporting Project Management Yards Management Technical, Quality, HSE resources issues. Oversee completion fabrication Erection works accordance contract specification, project planning schedules approved method statements, construction drawings/cultists, accordance NPCC Clients HSE standards. Co-ordinate different areas disciplines activities piping, E&I, structures piping prefabrication erection activities, painting, pressure vessel, QA/QC inspectors subcontractors. Coordinating directing site activities per approved schedule efficient cost effective management resources deployed. Enforce safety rules per approved HSE procedures Site. Liaise Lead Rigging section performance major lifts load-outs Projects handled, provide technical support guidance necessary. Control product quality maintain high standards. Assure Approved welders, Approved Procedures specific Project utilized. Co-ordinate Client representatives matters related project activities. Overseeing piping steel structure fabrication erection activities simultaneous multiple projects. Raise Lessons Learnt reports conduct Risk Assessment studies ensure implementation applicable site activities. Prepare Construction Methods Procedures required. Projects executed: EPC Works Satah Full Field Development Project Zirku Island (ZADCO) EPC 12"" Flexible Pipeline Associated Works Zirku Island (ZADCO) EPC 42"" New Main Oil Line Zirku Island (ZADCO). Education Bachelor Arts Petroleum Engineering 1993 University Miskolc City 4 GPA Building Construction Trades Certificate Industrial Design Coursework Accomplishments ONGC B-22 Field Development Project (ONGC- India) OGD-III Upstream Project Bab (ADCO) Al Shaheen Field Development Project (Maersk Oil Qatar) OGD-III Condensate Storage Tanks Project Ruwais (TAKREER) Refurbishment Storage Tank TJA7, TJA18 Miscellaneous Works Jebel Dhanna Terminal (ADCO) North East Bab Phase-1 Development Project (ADCO) Major Overhaul COS Tank 21 Das Island (ADMA-OPCO) Major Overhaul COS Tanks 7 11 Das Island (ADMA-OPCO) New Single Point Mooring Loading Facilities (TB-6) DAS ISLAND (ADMA-OPCO) Marjan Topsides Platforms, Jackets Living Quarters (Saudi ARAMCO) Fabrication 4 wellheads ISDN field associated sub-sea pipelines multi service umbilical (OXY-Qatar) Zakum Crestal Gas Injection Project (ADMA-OPCO) Al Khalij Northern Area Field Development Project. TOTAL) BH-09 WHJ Topsides, Pipelines, Spurlines Tie-ins (QP US-94 WHT Reinstatement Project (ADMA-OPCO) Soroosh Nowrooz Integrated Development Project (SHELL) Offshore Khuff Gas Development Project (ADMA-OPCO) Replacement Damaged Boat landing (ADMA-OPCO) New Additional Manifolds ASAB BUHASA (ADCO) May'93-Jan'02: Project Construction Engineer Consolidated Contractors INT'L Company CCIC Projects executed Abu Dhabi Company Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Abu Dhabi Gas Company (Atheer) Qatar Petroleum (QP). Responsibilities: Coordinating directing site activities per agreed schedule efficient cost effective management resources deployed. Enforce safety rules per approved HSE procedures. Ensuring Quality aspects Projects fulfilled properly. Coordinating Client representatives Project related aspects. Overseeing piping steel structure fabrication erection activities Projects executed: Onshore Gas Development Project Phase II (UAE) RasLaffan Onshore LNG Project (Qatar) Qatar Gas Onshore LNG Project (Qatar) Upgrading Khatiya North And South Degassing Station (Qatar) Training Courses attended Professional Project Management Program-PMP, 25 October 16 November'2009, (Cambridge Educational Institute -Abu Dhabi. Affiliations Member Jordanian Engineering Association (1995) Skills Bridges, c, Client, Clients, directing, Engineer, Works, Natural Gas, Oil, painting, Project Management, project planning, Quality, QA, Reporting, Risk Assessment, safety, Shell, specification, technical support Additional Information Personal Information Nationality: Jordan Date Birth: 06 June, 1968 Marital Status: Married Number Dependents: 3",CONSTRUCTION
"AREA MANAGER Professional Summary Project Manager Operations Manager proven record success overseeing phases multi-million-dollar construction infrastructure projects government private-sector clients. Experience includes: managing crews utility infrastructure construction improvements, preparing proposals, managing day-to-day business operations, leading project risk management, maintaining OSHA safety compliance standards. Strong credentials proven history on-time, on-budget, high-quality project completion. Recognized project management know-how focus completing projects on-time budget. Recognized troubleshooter problem solver adept conceptualizing/implementing solutions accomplish project goals quickly efficiently attention continuous productivity improvements. Demonstrated expertise following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient analyzing internal project controls making recommendations process improvements. Adept managing array administrative financial responsibilities large-scale projects require. Accountable daily reports covers project status, responsibilities, estimated time project tasks. Led major infrastructure improvements nation's communications infrastructure variety clients, including major system operators telephone cable TV ensure timely completion projects. Managed several multi-million optical network improvement projects compliance safety regulations system mandates. Recognized valuable Project Manager aims complete every assignment innovative, efficient, cost-effective manner striving excellence aspects project work assignments. Skills Customer service Staff development Controlling costs Talent review Excellent communication skills Strong work ethic Employee relations Technical aptitude Motivated team player Goal-oriented POS systems knowledge Skilled problem solver Opening closing procedures Work History 10/2014 Current Area Manager Company Name – City State Resolved conflicts promptly promote positive environment customers. Transformed underperforming teams productive, profitable teams. Dedicated expanding client bases building lasting relationships. Approached new tasks enthusiasm passion. Actively pursued personal learning development opportunities. Strategically scheduled team members maintain optimal staffing levels times. Supervised 4 Offices 112 employees. Improved WIP reduced amount 73% brought WIP 30-60 days 511 Days. Currently Managing 90 Mil contract total 4 locations. 01/2014 Current Corporate Senior Safety Manager Company Name – City State Providing Safety training 15 Offices 5 States across south east Maintaining Intelex data base training Incidents Purchasing Safety related equipment offices Investigations Workers Comp claims, Auto Accidents, General Liability damages Completion JSO's field ensure crews following company procedures. 01/2013 09/2014 Director Of Projects Company Name – City State Obtained documents, clearances, certificates approvals local, state federal agencies. Refined projects company jeopardy loosing contracts bonds. Worked inspection company get approvals work completed able invoice completed jobs. Managed customers issues complete time sensitive project within contractal time lines avoid LD's. Trained field personnel regarding safety time management. 01/2011 01/2013 Construction Manager Company Name – City State Provided supervision knowledge crews building Fiber Backbone Co-op power company. Maintained inventory controlled costs regarding overtime, materials, fleet maintenance, general office cost. Demonstrated ability leading crews within RUS/USDA SOP specifications. Worked closely client resolve issues provide set time lines completion customer well corporate staff. Managed multiple development projects monitoring limited resources completing projects time. 01/2007 01/2011 Operations Manager/Owner Company Name – City State Consistently led major infrastructure maintenance improvements nation's communications infrastructure variety clients, included: major system operators integrators telephone cable TV. Provided full service project management solutions major infrastructure firms management supervision assigned projects, extension client's team; managed projects kickoff signoff. Worked closely Construction Management teams provide detailed project plans construction. 01/2006 01/2007 Construction Project Manager Company Name – City State Served short term contract manager managing phases fiber optic infrastructure upgrade, including: day day operations, office staff management, project budgets, Quality assurance safety compliance. Possessed key ability help build strong teams excellent communication skills leadership. Prepared maintained project-related documentation, include quantities, materials, payments. Management recognized project management ability drive work issues on-time completion. Skills Attention detail things regarding budgets P&L statements. Excellent communication customers non customers. Employee Corp office relationship building. Technical adversity comfortable must POS systems data bases. Orical P6 scheduling working knowledge setting schedules. Education 2010 Bachelor Science Information Technology UNIVERSITY OF PHOENIX City State Information Technology 2009 Associates Telecommunications UNIVERSITY OF PHOENIX City State Telecommunications 2015 OSHA 510 The University Tennessee Knoxville City State Professional development completed Safety. Certifications OSHA 510 CPR Adult Child First Responder Certification",CONSTRUCTION
"TEACHER Summary Highly ethical, dependable, diligent expert Curriculum Development field. Highlights Curriculum development assessment MS Office proficient Strong communicator Instructional design e-learning tools Learning Management Systems Accomplishments Designed effective lesson plans focused age level-appropriate material. Experience Company Name June 2012 Current Teacher Designed research based curriculum writing instruction using Trivium approach. Saw student scores rise result curriculum. Developed research based curriculum language arts lessons using ADDIE method Instructional design. Analyzed state standards school standards. Developed grammatical lessons according standards. Monitored student learning creating effective critical thinking strategies like sentence analysis using diagramming enhance learning outcomes. Created evaluated quality assessment tools maximize student learning. As result curriculum instructional design, student scores rose language arts reading comprehension 4% AIMS test one year. After three years using instructional method, studentscores rose Writing/language arts 12%. In 2015, 93% students scored meets/exceeds inaugural AZ Merit Writing exam. 64% scored exceeds AZ Merit Writing exam curriculum instructional design. Consistently met strict grading report deadlines monitoring student learning using effective formative/summative assessments quick turnaround. Met regularly principal evaluations staff development opportunities: Developed presented staff development implementation critical thinking strategies across grade levels. Provided guidance grade level teachers enhancement writing instruction assisted writing effective assignments assessment tools ensure smooth student transition class. Developed presented research based staff development importance teaching writing congruence reading critical thinking strategies. Maintained effective communication principal parents instructional practices. As result, positive parent feedback curriculum instruction increased year. Company Name November 2009 June 2012 Lead Curriculum Developer Project Manager: Designed effective college courses communicating regularly faculty, directors staff scheduled meetings campus. Facilitated trouble shooting, problem solving, decision making, conflict resolution regarding course development consistently. Designed developed relevant curriculum many learning styles traditional online classroom working Subject Matter Experts many types professions. Slashed curriculum issues online ground courses Learning Management System Quality Assurance purposes resolving problems curriculum/instruction timely 24-48 hours. Revised courses needed per college program meet strict deadlines analyzing data assess curriculum instruction ensuring enhancement university's services optimal learning GCU students. Averaged 20 successful revisions per month. Results: Witnessed academic improvement students populated courses I revised university 2.5 years I worked there: ·UNV 103 CWV 103/303 Met aggressive project timelines fast paced environment GCU constantly developing ground online presence. Designed relevant interesting college courses College Fine Arts, College Arts Sciences, College Christian Studies Grand Canyon University implementing Understanding By Design method Instructional Design well A.D.D.I.E. method optimal student learning: As result, designs increased student satisfaction rate 65% 85%. Evaluated researched pedagogical methods instructional designers faculty. Created digital visual aids enhance student learning working consistently Academic Web Services analyze student needs write scripts e-learning tools. Company Name September 2005 September 2009 Visual Arts Instructor Solved problems designing non-existent curriculum required college courses Fine Arts department. Designed developed effective curriculum instruction campus Perspective Drawing Course Digital Painting Course analyzing course competencies student needs ensure optimal student learning. Successfully met course objectives facilitating courses using curriculum multi presentation graphic design program assessing student progress consistently four semesters. Addressed learning styles adult learning theories develop lesson plans art courses using current software programs, art methods, tools. Successfully managed evaluated curriculum using portfolio assessment 40 students Consistently met students individually address student concerns thereby resolving issues timely manner. Responded promptly student inquiry graded assignments. Entered data regularly Learning Management System meet grade report deadlines. Created effective rubrics students metacognition purposes well assessment assignments. Increased student motivation actualizing critical thinking strategies weekly lessons. Initiated use various software media tools address learning styles. Education University Phoenix, 2007 Master Arts Education/Curriculum Instruction City State U.S.A. Applied ADDIE method instructional design implemented classroom use corporate training purposes. Designed Action Research Plan APA format creation ESL Tutoring programs schools. Developed university course corporate training purposes. Arizona State University, 2005 Bachelor Arts Interdisciplinary Arts Performance-Visual Arts City State U.S.A. Critiqued fine art using elements design principles art written oral presentation. Completed internship Glendale Community College Fine Arts Department Skills conflict resolution, course development, critical thinking, curriculum development, instructional design, research, staff development, teaching, trouble shooting",TEACHER
"FINANCE MANAGER Summary Top performing Individual consistent track record surpassing sales goals meeting objections. Extensive sales experience retail customer service industry specializing auto sales. An innovative manager lead cohesive sales team consistently achieving aggressive stretch goals unique abilities making decisions problem solving. Highlights Excellent Communication Contracts Negotiations Cross-Cultural Sales Background Marketing Leadership Management Bi-lingual Accomplishments Exceeded Sales goals 40 monthly basis, led promotion Finance Manager 4 months. Managed successful sales team 12 members consistently exceeded sales goals 20% month. Experience Finance Manager 11/2010 01/2015 Company Name City State Understands automobiles studying characteristics, capabilities, features; comparing contrasting competitive models; inspecting automobiles. Develops buyers maintaining rapport previous customers; suggesting trade- ins; meeting prospects community activities; greeting drop-ins; responding inquiries; recommending sales campaigns promotions. Closes sales overcoming objections; asking sales; negotiating price; completing sales purchase contracts; explaining provisions; explaining offering warranties, services, financing; collects payment; delivers autos. Continuously seeking new lending institutions maintained good working relationships secure competitive interest rates financing programs. Finance Manager 11/2015 08/2016 Company Name City State Negotiated reviewed business contracts financial models profitability financial success mind. H ands-on negotiations clients. Secured loans customers Finance Manager 02/2015 08/2015 Company Name City State Responsible maintaining good working relationships lenders secure competitive interest rates financing programs. Offering vehicle financing customers providing thorough explanation aftermarket products extended warranties complete explanation manufacturer dealership service procedures policies. Processing financing leasing deals accurately securing approval financial sources secure approval proper federal, state corporate channels. CNA 01/2003 07/2010 Company Name City State Performed patient care long term, geriatric care Hospice terminally ill care of. patients family Daily care 13 bed unit Bathing care patients. Charted and. documented activities well working teams doctors, and. ancillary personnel. Education Certificate Finance Automotive Insurance 2014 UDS City State Skills automobiles, Bi, competitive, contracts, features, financing, financial, Hospice, inspecting, Leadership, Marketing, negotiating, Negotiation, Bathing, patient care, personnel, policies, rapport, Sales",FINANCE
"IT CONSULTANT Career Overview Network administration veteran extensive experience building, improving, supporting architecting ASP-type infrastructures. Qualifications Windows Server 2000-2012, Active Directory, Windows Desktop O.S. 7 10, Exchange Server 2010-2013/VMWare vSphere (ESXI), Amazon Web Services, EC2, S3, CloudFront, Glacier, RDS, MySQL, MS SQL, Linux Centos 6, Apple IOS, SonicWall, Office365 Software: MS Office, RDP, Putty, SuccessWare21 Accomplishments CERTIFICATIONS:. Work Experience 01/2001 01/2015 IT Consultant Company Name Implemented managed IT infrastructure Designed managed Windows Active Directory Network (Windows NT 4.0, Windows 2000 2012 servers); Managed MS Exchange, MS SQL, SuccessWare21, Symantec Backup Exec, Kaspersky Virus Protection servers, Sonic Firewalls; Managed supported Tadiran PBX, AEONIX Contact Center, CSI (VO) Call Accounting servers; Developed implemented secure remote access solution sales consultants field service technicians; Provided hardware application support in-house field service personnel; Installed, troubleshoot applications services Windows IOS devices; Network Design Installation (Windows Networking, Active Directory) Hardware/Software Installation Configuration Remote Access Solutions, including secure Wireless technologies Email § Database Development Services Performance Monitoring Tuning Server Sizing Capacity Planning Disaster Recovery Business Contingency Planning Vendor liaison product selection 24x7 network application monitoring § Comprehensive network support agreements. 01/1998 01/2001 Sr. Systems Engineer/Project Manager Company Name 01/1996 01/1997 Network Analyst/Director Operations City State Member global systems integration team. Provided field service functions maintenance, installation, deployment networking document management solutions law firms various clients South Eastern United States. Responsibilities include project management server network installations, upgrades, conversions, daily monitoring troubleshooting servers networks, Citrix Metaframe 1.8, Citrix Metaframe XP, Citrix Nfuse, 24 hour call support. Researched defined client/server security architecture provided technical leadership coordination planning deployment Citrix solutions. Techmatics, In., Next Century Integration Develop provide WAN LAN solutions various clients Windows NT 3.51, NT 4.0, WFW, Windows 95 environments. Including, Install configure Internet access, remote access, system redundancy solutions included levels RAID, server mirroring technologies. Promoted Director Operations December 1996, Washington Region: Supervised five employees: Successfully managed various projects implementing client/server Internet solutions various clients. 01/1992 01/1996 Technical Analyst Company Name Responsible installation, maintenance operation computer related hardware software. Work Technology Supervisor Personnel Supervisor maintain consistency regard word processing procedures among secretarial word processing personnel assist ongoing training new procedures. Support inter-office telecommunications, electronic mail Internet services. Serve System Administrator Windows NT LAN supporting 150 users. Administer SQL Server PCDocs databases. Coordinate firm offices regarding telecommunications procedures, implementation new technologies. Interact vendors acquisition new software hardware. Member Morrison Foerster Networking Taskforce: Provided feasibility study preceded implementing client/server technology Morrison Foerster environment. This included costs analysis well operation, management evaluations NetWare, Banyon Vines, Pathworks Windows NT; Assisted implementation client/server technology nationwide offices: System integration conversion VAX/VMS, Decnet, 56KB Windows NT, TCP/IP, Frame Relay Network. Education Training AWS Certified Solutions Architect Associate Level. January, 2016 UNITEK MCSE BOOTCAMP City State February 2000 Microsoft Certified Professional, Microsoft Certified System Administrator. November, 2003 Interwoven Technologies, Inc. (formally iManage) Chicago, Illinois iManage Certified System Engineer Computer Learning Center － City State January 1988 Diploma Computer Operations Computer Operations Degree Henderson County Junior College － City State May 1985 Associates Science, Business Science, Business Certifications AWS Certified Solutions Architect Associate Level Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Citrix Certified Administrator (CCA), Certified iManage System Engineer (ICSE) Skills Accounting, Active Directory, Apple, Architect, Backup Exec, Capacity Planning, Citrix, CCA, Citrix Certified Administrator, Citrix Metaframe, Citrix Metaframe 1.8, client/server, Hardware, conversion, clients, databases, Database Development, Decnet, Disaster Recovery, document management, electronic mail, Email, Engineer, feasibility study, Firewalls, Frame Relay, Internet services, Internet access, LAN, leadership, law, Linux, Director, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, Exchange Server, MS Exchange, Windows Networking, MS Office, Office, Windows, Windows 2000, 2000, Windows 95, Windows NT, Windows NT 4.0, NT 4.0, MySQL, Network Design Installation, network support, Network, Networking, networks, Next, NetWare, Operating Systems, Pathworks, PBX, Personnel, project management, RAID, sales, secretarial, servers, Software Installation, MS SQL, SQL Server, Supervisor, Symantec, System Administrator, systems integration, System integration, TCP/IP, telecommunications, troubleshoot, troubleshooting, upgrades, VAX/VMS, WAN, Windows NT 3.51, Windows Server, word processing",CONSULTANT
"PUBLIC RELATIONS INTERN Summary Public relations digital media intern 5 years experience working leading agencies Weber Shadwick, Golin Harris Latina PR *Strong experience working across multiple cross-office teams based different continents *Versatile professional successful track record tech, B2B, social impact consumer product *Strong experience working Hootsuite., Sprout, TrackMaven Skills Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote), Cloud based calendars Diverse multicultural background: dual citizenship American Brazilian, educated San Francisco Bay Area Switzerland. ,Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote Experience Public Relations Intern 08/2017 09/2017 Company Name City State Media Relations UN Global Compact house management UNGA week, 09/18-22 During UNGA week, September 18-22 managed media coverage relations media outlets Bloomberg, Robin Blumenthal, The Economist Matthew Hoffman, Reuters Laura Colby. Worked house UN Global Compact, assistance Public Relations agency, Golin Harris. Managed email, press releases, agenda UNGA week head communications UN Global Compact, Toby Usnik Creative process tags, pictures, hashtags, topics Twitter UNGA week, trending topic three consecutive days New York City. Inside UN building day speakers as; Al Gore, Prime Minister Shinzo Abe; worked coordination UN security clearance reporters, photographers, videographers, managed camera positioning, media green room. Managed media overview details UNGA media interview schedule, overview event. 07/2017 Current Company Name City State Digital Marketing Manage social media platforms, including- Twitter, Instagram, Facebook using social media optimization software as; Hootsuite., Sprout, TrackMaven. Using html. code Peer Space software website upkeep, including limited to: client purchases, room event booking, customer relations, scheduling. Planned intimate unique Airbnb Experiences, mini concerts, twice month, event space logistics- Extremely detailed oriented member booking calendar cowering part business. Detail experience using Google Calendar Evernote events art gallery part co-work space. Marketing Intern 10/2017 04/2017 Company Name City State Digital Marketing Researched cross border e-commerce solutions Asia Americas, ToLocal could act facilitator back end ERP (enterprise resource product) three continents. Used Sales Force Connect Data, customer relations management website, produce memos potential e-commerce business solutions clients Asia Americas. Used Hootsuite, Sprout, Stemdefining strategies maximize clickthrough rate (CTR), increase reach, add followers, promote engagement ToLocal's social media platforms including Facebook, Instagram, Twitter Weber Shandwick. Digital Media Intern 06/2017 12/2017 Company Name City State Part social media team Napster South America, Honda South America; Responsible generating content social media platforms. Generated data track trends related Honda's brand social media using metrics including limited retweets, likes, comments. Kept daily mailing lists order interactions relation retweets, likes, responses key industry digital influencers LaTam Increased Honda's social media platforms increased client exposure followers. Managed consumer research Napster. Had weekly mailing list upkeep. Education Training 2019 University San Francisco Media 3.4 Bachelors Fine Arts 2019 Communication University San Francisco City State High School Diploma 2013 American School Recife City Brazil 2012 IMG Academy City State 2009 The American School Leysin City Switzerland Languages Native speaker English Portuguese, fluent Spanish conversational French. fluent Portuguese, English, Spanish, conversational French Skills Adobe, Photoshop, ad, art, agency, basic, Bloomberg, business processes, business solutions, concept, consulting, content, cooking, client, clients, customer relations, e-commerce, email, English, ERP, conversational French, html, Illustrator, InDesign, logistics, mailing, managing, marketing, market, Media Relations, Excel, MS Office, Powerpoint, Word, enterprise, newsletters, optimization, camera, Portuguese, positioning, press releases, PR, Prime Minister, coding, promotion, Public Relations, speaker, recording, research, Reuters, Sales, San, scheduling, security clearance, social media platforms, fluent Spanish, Spanish, strategic, teamwork, unique, video, website, web content",DIGITAL-MEDIA
"VR DESIGNER Summary A Game Designer exceptional modeling prioritization skills looking career organization would enhance skillset. Experience 01/2017 VR Designer Company Name － City State Help facilitate process Game Development using Unity 5 virtual reality. T.A. Boeing Game Development course Chronos Global Academy. 3D Modeler, Texture, Lighting Sound special Unity 5 Unreal Engine 4. Sales Marktering VR titles Steam Vive-port Construction, John Ewing. 01/2016 Game Tester Company Name － City State Provided expertise testing games. Reported results made sure quality production ready. Worked teams game functionality using multi language applications. 01/2015 City State Education Training 2014 Advanced Modeling, Advanced Animation, Level World Building. Having passion weed comsumers excellents people skills Able distinguish Cannabis strains, Sativa vs. Indica vs. Hybrid Fine Art Game Design Animation/FX Artist Sanford Brown － City State Fine Art Game Design Animation/FX Artist Skills 3D, Photoshop, Animation, game design, Lighting, Maya, Modeling, Painter, people skills, quality, reality, Rendering, Sales, Sound, Sound Design",DESIGNER
"SALES ASSOCIATE Professional Profile Reliable Sales Associate experienced retail sales, well trained product placement merchandising. Extensive experience inventory management shipment processing. Knowledgeable fashion industry, including current trends. Enthusiastic, trustworthy fashion-savvy; proficiency building positive relationships new existing customers offering superior customer service. I proficient managing areas sales customer service fast-paced retail environments. Excellent multi-tasker, friendly, knowledgeable persistent team player, always pushing people around extra step. Along retail, I worked culinary field important aspect restaurant, rewarded promotions due hard work dedicated time. Qualifications Merchandising Stocking Retail Sales Credit card Transactions Meeting Sale Goals consistently Documentation familiarity Accurate money handling Sales expertise Customer oriented Verbal/written communication Active listening skills Upselling Strong interactive skills Internet marketing Social new media Point Sale (POS) system operation Passion customer satisfactions Cash register familiarity Inventory control Outgoing personality Team-player mentality Experience Sales Associate 01/2016 05/2016 Company Name City State Priced merchandise, stocked shelves took inventory. Maintained established standards, including window, sales floor promotional displays. Operated cash register cash credit purchases. Completed point sale opening closing procedures, including counting contents register. Educate customers brand incite excitement company's missions values. Cleaned organized store Met incoming customers provided immediate assistance. Retrieved alternate items sizes request. Hostess/Server 07/2015 01/2016 Company Name City State Greet people Take orders Preform side jobs (ex:clean tables) Answer phones anywhere else I needed staff momentarily. I promoted food runner hostess server year I've worked there. Listened customer needs Completed purchases cash, credit debit payment methods. Trained new employees Skillful promoting food items Sales Associate 05/2015 11/2016 Company Name City State Increased purchase totals recommending additional items. Reviewed purchases fraudulent activities. Worked flexible schedule accommodate changing customer levels. Organized items visually appealing manner. Answered incoming telephone calls professionally knowledgeable responses. Developed executed sales promotions. Provided knowledge product service information. Maintained up-to-date knowledge customer buying habits. Crew Member/ Assistant 01/2013 07/2015 Company Name City State Organize desks work areas. Inventory Cut lawns, trim hedges, Blower work Filing work setting appointments Using computer programming Excel input management information Listened customer needs preferences provide accurate advice. Answered incoming telephone calls professional knowledgeable responses. Maintained up-to-date knowledge customer buying habits. Education Plantation High school City State USA Graduate August 2016 Affiliations CPR AED certified SERVSAFE certified Personal Information I work efficiently around people, stressful situations. I friendly easy get along with; I enjoy positive environments I like add positive tone surrounding environment. Authorized work US employer. Awarded ServSafe 2015, passing National Exam exam provided culinary students 3&4 school. I also participate Culinary club August 2014 2016. Along Key club November 2015 2016 (Community service club, working time profit areas). Also joined Fashionista 2014-2016, group went around organizations donating old clothes accessories. After extensive participation planning I promoted President Club. Skills Cashier, Filing, Inventory, Leadership qualities, People skills, Tables, Team work, Answering phones, Good People Skills, Lead example mentality Meeting Retail Goals efficiently.",SALES
"SENIOR INVESTMENT BANKING SALES ANALYST Summary To obtain sales position utilizing sales, leadership, consultative, strategic thinking strengths. Experience Senior Investment Banking Sales Analyst May 2013 Current Company Name － City State 2014 Quota Attainment 195% Outside sales Investment Banking solutions including financing, mergers, acquisitions Closed $70 Million strategic Investment Banking solutions renewable energy vertical Strategically partnered investors, developers, businesses, municipalities close accelerate deals Project managed entire sales cycle finding qualifying opportunity, securing financing government incentives, reviewing due diligence closing deal Collaborate internal execution team accelerate sales working deal structuring transaction cost management. Investment Banking Sales Analyst February 2012 May 2013 Company Name － City State 2012 Quota Attainment 167% Outside sales Investment Banking solutions including financing, mergers, acquisitions Closed $40 Million strategic Investment Banking solutions renewable energy vertical Strategically partnered investors, developers, businesses, municipalities close accelerate deals Project managed entire sales cycle finding qualifying opportunity, securing financing government incentives, reviewing due diligence closing deal Collaborate internal execution team accelerate sales working deal structuring transaction cost management. Investment Sales Analyst January 2011 February 2012 Company Name － City State 2011 Quota Attainment 240% Responsible building, maintaining, sales related $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis reviews company investors build successful long term partnerships Created detailed reporting compliance reporting including financial statements fund performance Implemented Global Investment Sales Performance Standards across firm. Registered Investment Representative March 2009 January 2011 Company Name － City State 2010 Quota Attainment 180% Responsible assisting sales research multiple hedge funds Created weekly portfolio attribution reports based asset type REIT operating sector assist securing new clients Enforced compliance internal code ethics Supported portfolio manager's investment thesis analyzing concluding REIT preferred shares outperformed common shares directly equity offerings beginning second quarter 2009 Surveyed 330 properties projected revenues future performance. Outside Sales Representative June 2008 April 2009 Company Name － City State Responsible booking $100K revenue. Full-service tour operator specializing trips Mexico well College Football game day trips. Arranged travel 100 clients successfully negotiated multiple sales marketing contracts. Door Knocked walked people drive sales. Financial Analyst December 2008 January 2009 Company Name － City State Created $3.4 million Real Estate Development proposal multi-family residential community San Antonio. Created asset-level pro-forma financial model achieve target IRR's 18% better. Competed defended proposal National NAHB Competition Las Vegas. Education Bachelor Science Finance December 2009 Arizona State University, W.P. Carey School Business － City State GPA: Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Interests Endowment Fund Chair Outstanding Graduating Senior Raised $1,500 dollars fundraising business sponsorships Participated numerous community service events like Habitat Humanity, Project Cure, Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor President Obama Scholarship Program recipient Skills acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type Additional Information Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised $1,500 dollars fundraising business sponsorships Participated numerous community service events like Habitat Humanity, Project Cure, Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor President Obama Scholarship Program recipient",BANKING
"NIGHT WAREHOUSE SELECTOR Professional Summary Experienced Personal Trainer eight plus years conducting one one training sessions upscale fitness studios gyms. Skills Customer Satisfaction Weight trainer Personable friendly Individual life body assessments Strength Trainer Staff Leadership Nutrition Plans Versatile Customer Satisfaction Fitness equipment expertise Work History Night Warehouse Selector 12/2016 Current Company Name – City State Night Warehouse Selector. Selects customer orders pick slots using pick lists assorted items build orders according driver stops customer locations. Delivers merchandise correct dock area, stacks items pallets according driver stops customer locations next day delivery shrink wraps palletized orders. This involves riding pallet jack, moving products racks pallet, labeling selected cases order labels using Voxware Voice Logistics Software. Validates correct product selected damage free. Notify Stocker empty short slots replenishment. Work multi-temperature areas assigned. Meet weekly standards productivity accuracy working safe manner. Performs various post-shift duties could include: Clearing aisles debris, returning pallet jack charging area, hook jack battery charging. Stacks empty pallets slots aisle. Clean spills places damaged product recoup area. Completes related paperwork. Petra Industries. Maintains inventory identifying, labeling, placing materials supplies stock; recording location inventory. Locates materials supplies pulling verifying materials supplies listed production orders. Documents materials supplies disposition recording units delivered location units. Receives credit-return material supplies production verifying materials supplies code lot number quantity; placing materials stock. Prepares finished stock shipment identifying, pulling, packing, crating, loading, securing product. Documents product shipment recording units shipped. Maintains material-handling equipment completing pre-use inspections; making operator repairs. Contributes team effort accomplishing related results needed. Personal Fitness Trainer 01/2016 12/2016 Company Name – City State Carefully evaluated member needs assisted achieving personal fitness goals. Possessing knowledge, skills abilities safe effective exercise fitness program design, instruction assistance purpose reaching personal health fitness goals. Participated club promotions recruit new members increase club sales. Demonstrated explained fitness program benefits members, resulting 25% increase member participation paid classes. Lead clients occasional groups ages personal workouts skill development training. Also I motivated clients setting goals providing feedback accountability clients. As well measure client's strengths weaknesses fitness assessments. Assistant Manager 07/2014 05/2015 Company Name – City State Finish Line. Assists Store Manager aspects daily shift management, including customer relations, inventory control, procedural tasks paperwork, well visual merchandising. Maintains individual shift sales. Provides daily shift floor coverage. Trains Sales Associates. Supervises POS. Provides security loss prevention store. Oversees contest management (Tracking Results Coaching Performance). Organizes shipments, transfers merchandise. Performs maintenance store. Opens closes store. Holds accountability store sales metrics. Holds accountability stock merchandise flow. Maintains company standards regarding personal store sales/performance metrics. Process Technician Welder 04/2015 01/2016 Company Name – City State Performs variety welding grinding procedures variety materials parts using manual semi-automatic machines. Performs assembly/disassembly fasten/unfastening parts larger hand using tools; fit, bolt, weld, cut otherwise connect components equipment according specifications. Ladies Fitness 01/2014 12/2015 Company Name – City State Taught clients modify exercises appropriately avoid injury. Arrived time, prepared attentive every training appointment. Helped older adults weight training setting equipment providing instructions. Counsel clients proper nutrients exercise habits. Consistently attain facility targets. Personal Training Director 02/2013 12/2015 Company Name – City State Skills Coaching, oral communication, Excellent communication, credit, client, clients, customer relations, delivery, focus, instruction, Maintains inventory, inventory, inventory control, Logistics, loss prevention, materials, Monitors, next, organizational skills, pallet jack, pick, POS, program design, recording, repairs, safety, Sales, Store Manager, supervision, visual merchandising, weld, welding Education High School Diploma 2007 2010 Hale High School City State 2 Years Completed, Murray State College Tishomingo, OK",FITNESS
"CUSTOMER SERVICE REPRESENTATIVE Professional Summary Office professional extensive background twelve years Customer Service, Account Manager Office Administrative Support. Exude strong excellent communications skills creative support team-building ability work independently. I adapt change quickly motivate staff ensure smooth workflow increased productivity. Skills Typing 55 wpm/Ten-Key 10500 kspm Microsoft Office (Word, Excel, Outlook) Data Entry/Customer Liaison/Support Agency Management System (AMS, 360, Sagitata) The Agency Manager (TAM) Applied System CRM Software Systems Quick learner Work History Customer Service Representative 09/2017 Current Company Name – City State Provide customer support accounts, track orders, provided price quotes, order changes and/or cancellations. Identify customers' needs, research issue complaints problem solving resolution. Assist ensure professional exceptional customer service products inquiry online services. Document account conversation inbound outbound calls call center environment. Owner 01/2015 09/2017 Company Name – City State Responsible day-to-day operations online retail store, including sales, stock resource management. Develop social media strategy set goals increase brand awareness engagement. Maintained online storefront social media platforms new products marketing sales promotions. Commercial/Personal Lines Account Manager 03/2014 01/2015 Company Name – City State Temporary assignment ended March 214 Jan. Processed Certificates Insurance heavy contractor's, service retail risk commercial Line policies Verified explained Commercial Insurnace policy coverages' issued renewals Processed endorsements, cancellations, reinstatements policies file claims carrier Followed-Up policy change request issued carriers and/or sub agents. Insurance Customer Associate 02/2011 10/2013 Company Name – City State Office location closed Feb.011- Oct. 2013 Provided customer service retail brokerage firm inbound call center representative new existing policyholders agents. File claims submit loss reports carrier's Explain insurance coverage eligibility requirements non-standard auto policies Processed policy changes (endorsements, cancellations, reinstatements) issued DMV vehicle registrations Issued auto insurance ID cards, accept applied monthly payments policy premiums. Insurance Agent/Producer 02/2009 11/2009 Company Name – City State Reviewed rates competitive markets qualifying customers various insurance carriers. Advertised business product brochures distributed potential customers. Updated client information policy changes clients including name, address coverage. Market multiple lines business Commercial Personal Lines, Ocean Marine, Workers' Compensation. Commercial Lines Underwriter 02/2008 06/2008 Company Name – City State Processed analyzed Commercial insurance applications, rated provided quotes Followed underwriting guidelines determine risk exposure eligibility Requested loss run reports issued certificates insurance carrier systems Conducted policy changes clients ensured information accurate Processed binders, endorsements, cancellations, reinstatements policy renewals. Commercial Lines Underwriting Supervisor Company Name – City State Company relocated state June 206 Oct. 2007 Supervised 7-Employees, approved employees time sheets requests time ensure smooth workflow Assisted account managers, sub-agents/and brokers customer complaints resolutions Reviewed analyzed risk Commercial CGL Workers' Comp new business applications renewals solid understanding industry regulations carrier guidelines Researched various markets competitive pricing multiple insurance carriers. Education Diploma Data Entry Specialists 1995 Eldorado College City State S.E.L.F High School City State Skills Ten-Key, Administrative Skills, Agency, brochures, call center, competitive, CA, CRM, client, clients, Customer Liaison, customer service, customer support, Data Entry, Insurance, Market, marketing sales, Excel, Microsoft Office, Office, Outlook, Word, Oct, policies, pricing, problem solving, research, retail, sales, Securities, social media platforms, strategy, Typing 55 wpm, underwriting, workflow Accomplishments Telephone Service Professionally processed 80+ calls per day, providing information service ensure customer satisfaction. Customer Service Consistently received positive feedback guests created repeat business developing long-term relationships customers. Handled guest complaints, maintaining positive dining experience rest.",BANKING
"TAX COLLECTOR OFFICER Professional Summary Entrepreneurial Marketing Officer passionate building productive relationships clients, partners team members. New customer acquisition expert emphasizes mix online offline marketing strategies. Core Qualifications Corporate Presentation Publicity Press Release Customer Service Media Event Planning Speeches Editing Social Media Marketing Media Strategy Business Planning Strong management skills Market Analysis Marketing Communications Leadership Customer relationship Advertising Writing Power Point Project Management Microsoft Word Marketing Strategies Excel Business Development Retailing Persuasive Communication Staffing Corporate Communications Ethics Internet, PC, Widows, 2000, XP, Vista, Windows 8, Operating System Office (Word, Excel, PowerPoint, Publisher, Outlook). Mac IOS, (Pages, Numbers, Keynote) Photoshop, Facebook, Twitter, Instagram email. Fluent English Spanish Articulate public speaker Media relations Strategic media placement Interactive marketing Channel strategy Brand development New customer acquisition Stakeholder relations Experience 01/2013 01/2016 Tax Collector Officer Company Name Collect distribute local property taxes behalf state fund vital services schools, roads, cities, parks. Selected accomplishments: Certificated collector photo enforcement system Maintained highest level quality control ensure staff members took best possible corrective actions base proven collections methods Director Renace Homeless Shelter (2012� 2013) Municipality Yauco Establish alliances nonprofit Organization. Balance budget organization. Supervise direction organization including strategies policies. Selected accomplishments: Prevent Individuals Family's becoming homeless Increase homeless outreach project 80% Able provide high standards financial control 60% Member Coalition Homeless People Puerto Rico Launched campaign favor homeless people 1. 01/2010 01/2012 Public Relations Officer Company Name － City State Municipality Yauco Developing implementing communication strategies organization, advising management communication issues strategies. Coordinated monthly quarterly marketing community events, Jobs fairs health fairs Selected accomplishments: Establish alliance twelve community boards Maintained relationships wit media sources including journalists news persons Wrote distributed community news letter help promote events District Office Puerto Rico, Congress United States. 08/2007 12/2007 Communication Officer Company Name － City State Manage internal external communication including social media, creating executing communications strategies Selected accomplishments: Implemented strategies develop innovating communication tools. Media Monitoring (Clipping) establish strategy achieve goal. 08/2003 05/2009 Journalist Company Name － City State Analyze collect information various modes personal interviews news briefings prepare news reports. Prepare reports keep public informed daily happenings. Coordinate news editor fellow reporters develop story ideas report writing. Maintain relations news sources daily basis develop story ideas compile appropriate reports. Selected accomplishments: Maintain excellent working relationship production crew producers. Produce sport section one year 2. Accomplishments Initiated public relations campaign non-profit tight budget. Promoted Lead Anchor twelve months Catholic News TV Education 2016 Business Administration (Marketing) Pontifical Catholic University － City State Puerto Rico Business Administration (Marketing) 2008 BBA Radio Communication Pontifical Catholic University － City State Puerto Rico Radio Communication Skills Photoshop, Advertising, Balance, budget, Business Development, Business Planning, conferences, Corporate Communications, Customer Service, direction, Editing, editor, email, Event Planning, financial control, Leadership, Mac, Director, management skills, Market Analysis, Marketing Strategies, Marketing, Marketing Communications, Excel, Office, Outlook, PowerPoint, Power Point, Publisher, Windows 8, 2000, Word, Microsoft Word, Operating System, Organizing, Persuasive, policies, Press, Project Management, Publicity, quality control, report writing, Speeches, Staffing, Strategy, taxes, Vista Additional Information PROFESIONAL ORGANIZATIONS President (2006-2008) Communication's Student Organization Catholic University, President Responsibility: Managing budge. Create Leaders future, establish innovation give new direction organization, Coordinated Academic Conferences. Raising awareness Social Responsibility.",PUBLIC-RELATIONS
"PUBLIC RELATIONS MANAGER Summary I seasoned professional 30 years experience communications, public relations, event planning media relations. I extensive knowledge marketing campaigns, sales, messaging, dissemination techniques methods. I award-winning writer editor multimedia production experience communicates effectively target audiences strategic brand management PR campaigns. Core Competencies Project management Sound judgment Deadline-driven Marketing sales specialist Exceptional writer Proficient web management CMS applications Decisive problem solver Team player transportation experience Experience Public Relations Manager 06/1998 10/2012 Company Name － City State Lead communications professional nation's fifth largest truckload carrier, 10,000 employees $1.5B revenue. Researched, planned, implemented tracked public relations, communications marketing activities. Expanded company recognition national press support various departments, including sales marketing. Cultivated positive relationships community area media outlets public relations initiatives. Organized executive public appearances, lectures exhibits increase awareness U.S. Xpress leader transportation industry leading business Chattanooga. Planned organized corporate media special events. Managed media, press public relations issues. Developed corporate communications strategies programs, including company's crisis communications plan. Coached client representatives effective communication public employees. Worked management identify trends developments might influence PR decisions strategies. Acted communications liaison internal teams company. Designed web content, including monthly newsletters, magazines promotional calendars. Served webmaster usxpress.com Conferred production, graphic design web­design personnel coordinate production corporate communications materials. Managed editorial content, design distribution company e-blasts video magazines. Estimated project costs monitored budgets. Contributed relevant blogs, conferences events off­line online increase brand awareness led initiatives company Facebook page. Planned negotiated media buys, including TV, radio, print digital. Designed created marketing collateral sales meetings, trade shows company executives. Managed inbound outbound marketing campaigns generate new business support partner sales teams. Managed in­house advertising program consisting print media collateral pieces. Established production schedules communicated project status stakeholders. Presented current promotions public events tradeshows. Sports/Feature Writer Project Development Specialist 11/1985 06/1998 Company Name － City State Earned PRSA Lookout Chapter award Best Overall Public Relations Campaign 2001. Sports Feature Writer Offered daily coverage sports special events Chattanooga Free Press, city's largest newspaper time tenure. Provided coverage following major events: Both 1991 1992 World Series, 1991 NCAA football national championship victory Georgia Tech Citrus Bowl, 1992 college basketball Final Four 1993 Presidential Inauguration. Interviewed following major sports figures: Arthur Ashe, Joe Namath, Terry Bradshaw, Bobby Orr, Chris Evert, John McEnroe, Boris Becker Bob Costas. Recognized Tennessee Sports Writer's Association one state's best writers covering high school sports, winning awards 1988, 1992 1995. Coordinated production 48-page souvenir programs Southern Tennis Association Championships 1991 1992. Project Development Specialist Responsible taking prototype interactive phone service customizing computer program fit audio. information marketing needs Chattanooga Free Press Chattanooga Times. Designer developer Infoline phone service, received average 50,000 calls per week tenure. Infoline, featuring audio updates latest news, sports lottery results, entertainment updates, daily horoscopes host information choices, became vital new resource Chattanoogans, made six million calls service first three-plus years. Coordinating producer in­house recording Infoline. These duties include following: Both write locally-generated Infoline scripts; narrator 90 percent scripts, ranging short commercials major presentations health legal issues; liaison editorial staffs Free Press Times designing public opinion polls special features. Education Bachelor Science Mass Communications Speech 1 1984 St. Cloud State University － City State United States GPA: GPA: 3.07 GPA: 3.2 Mass Communications Speech GPA: 3.07 GPA: 3.2 Skills advertising, audio, budgets, com, conferences, content, corporate communications, corporate communications, crisis communications, client, designing, editorial, special events, features, graphic design, legal, marketing, marketing collateral, materials, meetings, newsletters, newspaper, developer, page, personnel, presentations, Press, PR, producer, Public Relations, Xpress, radio, recording, sales, scripts, phone, TV, trade shows, transportation, video, webmaster, Writer Additional Information Award Highlights With U.S. Xpress Earned 2000 Aegis Award outstanding documentary presentation Driven To Success, video covered history U.S. Xpress 1986 1999. Earned PRSA Lookout Chapter award Best Business-To-Business Marketing Communications 2003. Earned Achievement In Advertising Award Critics Board Traffic World magazine 2008. Earned PRSA Lookout Chapter award Crisis Communications 2002.",PUBLIC-RELATIONS
"SALES Summary Extremely loyal, ambitious hard working individual looking leverage high level customer service skills excel professional sales environment. Experience Sales January 2014 Company Name － State Care Wear Uniforms 2014 ·Replenish product bins product racks. Load/Unload vans various hospitals. Set ""retail"" type stores said various hospitals. Inform customers new product. Assist customers purchases. Receiving preparing product, maintaining Grocery floor displays, selling product support regional Grocery standards. Providing courteous, friendly, efficient customer service ·Give every customer immediate undivided attention. Surprise delight customers consistent, delicious food. Ensure fresh appealing display keeping cases shelves clean well stocked front-facing, checking codes, rotating, removing out-of-date products. Maintain accurate department signage pricing. Stock clean grocery shelves, bulk bins, frozen dairy case. Keep Grocery department clean, sweep floors maintain sweep logs. Assist sampling program, keeping sample areas full, clean, appealing. Follow comply applicable health sanitation procedures adhere safe work practices. Operate sanitize Grocery equipment safe proper manner. Road Safety 2013 ·Controls movement vehicular traffic construction projects: Discusses traffic routing plans, type location control points superior. Distributes traffic control signs markers along site designated pattern. Directs movement traffic site, using sign, hand, flag signals. Warns construction workers approaching vehicle fails heed signals prevent accident injury workers. Informs drivers detour routes construction sites. Warehouse January 2012 Company Name － City State Memorize System Pavers 30 minute sales presentation ·Visit potential customers homes helped design dream yards hard scape ·Provided accurate designs, estimates payment plans homeowners first visit. Rancho Murieta Community Services District 2012 ·Performs variety unskilled semiskilled labor tasks construction maintenance water distribution wastewater collection systems, drainage systems, roads, pipelines District facilities ·Works around hazardous electrical panels equipment; assists operations staff needed ·Reads residential commercial meters; maintains simple records logs ·maintains districts open channels ditch systems. January 2012 Company Name Participates installation, operation, repair sewer mains appurtenances ·As needed operate light construction equipment, tractors, easement mowers ·Working direction, assist CCTV assessment sanitary sewer main lines service lines, using mini cam main line cameras. Paragon Products-El Dorado Hills 2011 ·Assembly inverters including soldering capacitors, modifying boards, assembling hardware, hi-pot testing frequency setting. Mixing pouring epoxy pot electronics assemblies. Validate, troubleshoot, repair pumps using predefined pass/fail criteria ·Installs inverters pump assemblies ·Record completed serial numbers Macola database. Relish Burger Bar-El Dorado Hills 2010 ·Inspect, arrange, run food up-tempo environment ·Assist managers staff members upkeep restaurant ·Interact customers ensure customer satisfaction upselling seasonal promotional items. Red Robin 2008 ·Inspect, arrange, run food up-tempo environment ·Assist managers staff members upkeep restaurant ·Interact customers ensure customer satisfaction upselling seasonal promotional items. Courtesy Clerk January 2008 Company Name maintained neat well organized area ·Product orginization stocked new products needed ·Responsibile customer satisfaction. Education Bachelor Science Degree Sport Management 5 2010 Culver Stockton College － City State Sport Management Associates degree 5 2007 Sacramento City Community College Stockon College, Sac City College GPA: 2006 Academic Recognition Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement ACCOLADES ·First Team, Second Team All-Conference: Baseball (Culver 2006 Academic Recognition Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement OSHA Forklift Certified · ATSSA Flagger Certified Skills Assembly, hardware, customer satisfaction, customer service, database, direction, drivers, electronics, Forklift, Macola, Works, neat, cameras, pricing, Receiving, retail, routing, Safety, selling, sales, soldering, troubleshoot, type, well organized",SALES
"PASTRY CHEF /SERVER Summary My main goal ensure procedures followed seating serving guests. Make sure staff act way promotes guest satisfaction handle issues complaints. It pleasure design implement training servers, bussers, hosts, baristas, bartenders:L training involve raining menu items, well ""shadowing"" servers learn restaurant's procedures standards. additionally, I work side side kitchen manage rand team assist restaurant's cost controls helping develop systems manage product waste, labor costs, breakage. Also I oversee facility upkeep, ensuring front house areas clean meet restaurant standards arranging repairs made timely manner I facilities maintenances needed. Highlights Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Energetic work attitude Inventory control familiarity Courteous demeanor Top sales performer Customer service expert Adaptive team player Opening/closing procedures Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Experience Pastry Chef /Server May 2014 September 2015 Company Name City State Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas.Consistently produced exceptional menu items regularly garnered diners' praise. Line Cook March 2013 March 2014 Company Name City State Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations.Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Dishwasher April 2012 November 2012 Company Name City State Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Maintained system control storage temperatures proper functioning kitchen equipment Customer Service Rep September 2012 December 2012 Company Name City State Developed highly empathetic client relationships earned reputation exceeding sales goals.Achieved high sales percentage consultative, value-focused customer service approach. Catering Assistant/Server January 2007 January 2008 Company Name City State Accepted payment customers made change necessary.Checked patrons' identification ensure met minimum age requirements consumption alcoholic beveragesCleaned bars, work areas, tablesAssisted diners seating needed Customer Service Representative March 2004 November 2007 Company Name City State Assigned point person plan event logistics trade show resulting $250,000 revenue. Effectively cross trained processing freight, vendor relations, administrative support, event set up/break logistics planning. Shift Manager January 2001 January 2003 Company Name City State Promoted within 1 month shift manager supervising 20+ employees. Managed daily restaurant operations, created staff schedules, tracked/reviewed inventory, cross trained staff, closed cash drawer, ran sales reports. Volunteer Experience:. Southwest Behavioral Health- Provided approximately 50 meals daily Homeless Outreach Program Completed 16 week training serving practical emotional needs victims following traumatic events victim's rights, support criminal investigation, information referral community resources. COMMUNITY KITCHEN STUDENT Company Name City State Selected participate foodservice training program Developed knife skills Exposure aspects kitchen operations Maintained food non-food storage areas including walk reach coolers, walk freezer, pantry, paper room Provided on-site catering events Ensured quality control standards Completed Professional Cooking curriculum Properly received food supply ensured product safety Assisted Chef Instructor crew supervision aspects production Collaborated students instructors develop menus Learned proper cooking techniques Leading Sauces Experienced cooking methods Southwest Behavioral Health- Provided approximately 50 meals daily Homeless Outreach Program. Education Associate Science Degree Social Science Studies Administrative Justice Studies 2012 Mesa Community College City State Social Science Studies Administrative Justice Studies St. Mary's Food Bank Alliance- Community Kitchen Certifications National Restaurant Association ServSafe Manager Certification Maricopa County Food Handlers Card Adult CPR First Aid Fire Safety Certification Skills Administrative Assistant, administrative support, Behavioral Health, Conflict Resolution, Cooking, CPR, Customer Service, special events, First Aid, Goal Setting, Instructor, inventory, Team Development, logistics, Marketing, Excel, Microsoft Office, Payment Processing, quality control, Reporting, restaurant operations, Safety, selling, Sales, sales reports, supervising, supervision, Type, Vendor Relations, Workshops",CHEF
"STOREKEEPER II Professional Summary The purpose document secure responsible career position fully utilizes educational knowledge experience contributing goals values organization. Having friendly attitude worm personality appreciated strong point, aided building positive relationships customers. As result, repeat satisfied customers well known career Pioneer Packaging well working City Peoria. Helping people one best characteristics. Obtaining several years experience contacting vendors, answering phones face face contact public governmental personnel honed customer service abilities. Problem solving skills positive work ethic makes communication easier. I devoted dedicated serving way possible, strive accomplish assigned tasks quickly efficiently. Exceptional people skills allow ability manage personnel take care conflicts, disputes personal needs employees. Procurement Purchasing: Over 10 years processing purchase orders. Primary vendor contact Inventory Control Fleet parts room purchases. Highly proficient utilizing inventory procurement practices procedures. Skills Work History STOREKEEPER II January 2002 January 2013 Maintaining reconciling inventory clerical support, using PeopleSoft procure receive shipments obtained purchase order. Create excel spread sheets reports, manage inventory files research inventory problems. Conduct inventory cycle counts, coordinate stock document transactions. CSR): Provide Customer Service Departmental Fleet Maintenance Personnel, process work orders fill Fleet Purchase Requisitions, contact vendors procure fuel, parts automobile truck supplies fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders use Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker order pulling staging. Word processing: Input shipping orders USPS, UPS, FedEx, common carriers. Prepare overseas containers shipment; verify quantities, shipment labels paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR January 1996 January 2001 Performance areas include: Interviewing prospective employees higher. Providing daily instruction warehouse personnel dispatching drivers deliveries pickups. Routine cycle counts inventory insure verify, proper placement inventory. Receive incoming shipments verify counts create stock locations. Maintain inventory quality control procedures. ACCOMPLISHMENTS Personal: Due specialized training procurement practices City Peoria annual savings $1500.00 annually costs goods acquired purchase order career. By developing spreadsheet record material requisitions receiving logs, department able stop purchasing preprinted forms local vendor, result monthly operational cost reduced. Man hours cycle counts order pulling also reduced consolidating bulk inventory manageable amounts use poly-bags rather dumping items bin boxes. Note: The points mentioned small portion ideas introduced career City Peoria. Company Name Aviation Structural Mechanic City State Line division supervisor assistant, plain captain line division. Worked aircraft hydraulic structural systems mechanic member Naval Aircraft Squadron VS-38. Received General Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City State Business Management Administration Associate Degree National Education Center City State Graduate Naval Aviation A School City State Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City State Training also includes repair Signode banding tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove replace damaged parts components, mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect",AVIATION
"DRIVER Summary As passionate dedicated professional five years experience fields law, linguistics interpretation, I write apply (...) position (....). I graduated Bachelor's degree Academic Law J.S.S. Law College Karnataka, India. I utilized substantial knowledge legal practices Karnataka, I provided legal aid civil societies, government organizations, impoverished community members issues child abuse. I developed valuable communication management skills making strong contributions important social issue time Legal Aid Cell. Highlights Microsoft Office including Word, Excel, PowerPoint Aptech Learning Institution. Microsoft Office including Word, Excel, PowerPoint Aptech Learning Institution. Accomplishments I AM FLIXILBEL AND HARD WORKING Experience DRIVER April 2015 March 2016 Company Name － City State Welcome Costumers car. Asking he/she wants go. And sometimes friends calling helping changing batteries. And also change tires. Server Fire Brazil 07/02/2014 till Hold important role food service industry. Greeting customers arrive. Arrange appropriate seating arrangements take orders. Pleasant welcoming customer satisfaction retention prime concern Ensure menu available good physical condition. Direct escort quests seats. Relation Officer September 2013 March 2014 Company Name － City State Compiled information reports filed documents distributed related offices provinces. Traveled provinces week assess situation area draft reports accordingly. Assisted manager administrative duties necessary. Translator, Legal Cultural Adivsor. International Security Assistant January 2011 January 2013 Company Name － City State Provided live direct translation Farsi (Daro), Pashto, English American military personnel official meetings regional governor, police headquarters, ANCOP (Afghan National Civil Order Police), CDP (Community Development Program) local chiefs, elders, municipality, Education Department Kunduz Province order ensure security implementation infrastructure projects throughout province. Translated confidential government/military documents, letters complaint civilians, classified information maintaining exceptional levels confidentiality. Maintained line communication management recordkeeping administrative processes. Case Researcher January 2010 January 2011 Company Name － City State Provided holistic comprehensive case management services clients. Maintained caseload families met client weekly 12 months. Input accurate complete client data agency database. English Instructor January 2005 January 2007 Company Name － City State English Language Center Puli Khumri, Afghanistan. Instructed English Second Language taught students conversational written English. Maintained meticulous lesson plans including reasonable tasks homework assignments students prepared monitoring reports course manager. Participated professional development opportunities applied concepts learned classroom institute activities. LEGAL AID January 2008 January 2011 Company Name － City State Provided legal aid civil societies, voluntary organizations individuals working across country espousing cause improving rights children. Offered door door legal advice impoverished community members, communicating advanced legal concepts using layman's terms facilitate understanding. Closely coordinated government bodies entrusted care protection children, including instructing State Legal Services Authority ensure appropriate legal action offenders child labor, human trafficking, forms child abuse. Prepared complex reports legal drafts, ensuring full compliance agency requirements tight deadlines. SERVICE January 2008 January 2011 Company Name － City State Conducted seminars presentations regarding importance small family size, health education, financial literacy. Facilitated success social service programs aimed improving status women. Aided relief rehabilitation efforts periods national calamity. Education Bachelor Academic Law LAW 4 J.S.S Law College Mysore － City State India Languages I fluent English, Pashto, Daro advanced speaking abilities Hindi. In past, I translated Farsi (Dari), Pashto, English American military personnel. Additionally, I taught English Second Language English Language Center Puli Khumri, Afghanistan. Skills administrative, administrative duties, agency, case management, client, clients, customer satisfaction, database, Fluent English, English, Farsi, financial, forms, government, health education, Hindi, instructing, Legal, lesson plans, letters, meetings, Excel, Microsoft Office, PowerPoint, Word, personnel, Police, presentations, prime, processes, speaking, rehabilitation, seminars, translation, Translator, Urdu, written",ADVOCATE
"REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain position years experience client support environment proven track record maintaining developing new businesses fully utilized. Results-oriented, high-energy, hands-on professional, successful record accomplishments client support. Major strengths include strong leadership, excellent communication skills, strong team player, attention detail, compliance regulated environment supervisory skills. Skills Microsoft Word Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i Developer 2000. Experience Registered Client Service Associate 06/2012 Current Company Name City State Serve primary contact investment clients prospects. Provide operational services support client accounts. Provide Financial Advisors presentations seminars, aide implementation marketing materials prospects. Referring clients lines banking division enhance relationship. Work Financial Advisors efficiently manage book business increase revenue bank. Conduct monthly audits make sure client objectives consideration investments offered brokers. Work directly Financial Advisors manage book business worth 40 million. Relationship Banker II 06/2004 06/2012 Company Name City State Serve primary contact retail, commercial, prospect clients. New account opening cross sale banking products services. Referring identified client needs lines banking divisions. Proactively cold calling clients introduce new products services increase branch revenue. Conduct meetings commercial bankers introduce banking products commercial clients enhance banking relationship. Accomplishments. Ranked top 10 among 82 reps 7 straight years, exceeding sales quotas month. Winner best sales representative year reward 3 straight years first quarter 2011. Increased branch non-interest income 10% sale banking products excellent client service skills. Increased loan portfolio branch $800,000 within 7 months. Increased net deposit portfolio branch $1.7 million quarter proven sales skills. Training new hires branch personals experts job performance successful company. Private Banker 01/2003 01/2004 Company Name City State Conduct outside sales calls bring new business. Performing operational tasks branch includes reconciliation monitoring Federal Reserve account. Opening new consumer, business accounts creating CIF's, entering new accounts system using Impact. Performing many tasks using Impact change address, customer account information, posting stop payments, loan information. Assisted reception handling high volume customer calls. Technical Writer/ Web Developer 01/2000 01/2002 Company Name City State Responsibilities include creating, editing verifying product service documentation. Documentation types include: hardware software user service manuals, online help tutorials, programming/configuration/installation documents, requirement documents reference documents. Work various researches giving accurate description erection, installation, removal well maintenance different genres hardware. Supply wiring figures outlines along part breakdown sketches illustrations. Scripting interactive on-line help tutorial packages. Installation maintenance computer, security, telecommunications systems. Education Training B.S Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training, Completed First DBA exam India Series 7-General Securities Registered Representative 2016 Skills Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring",BANKING
"SERVICE ADVOCATE RECRUITER Summary Responsible Service Advocate Recruiter excellent communication skills demonstrated 6 years experience teacher/parent liaison. Core Qualifications Excellent classroom management Teaching, tutoring counseling Experience working special needs students Effectively work parents Proofreading/editing Motivating students Interactive teaching/learning Innovative lesson planning Positive atmosphere promotion Behavioral/cognitive skills development HTML APA formatting Copyediting Fact checking WordPress Microsoft Excel proficiency Strong communication skills Microsoft Word expertise Extremely organized Self motivated Team player Multitasking Independent worker Quick learner Achievements Goal Setting Established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations. Parent Communication Regularly met parents discuss student issues course weakness areas. Professional Experience Company Name August 2014 June 2015 Service Advocate Recruiter City State Use computers various applications, database management word processing. Answer telephones give information callers, take messages, transfer calls appropriate individuals. Create, maintain, enter information databases. Set manage paper electronic filing systems, recording information, updating paperwork, maintaining documents, attendance records, correspondence, material. Operate office equipment, fax machines, copiers, phone systems arrange repairs equipment malfunctions. Greet visitors callers handle inquiries direct appropriate persons according needs. Complete forms accordance company procedures. Maintain scheduling event calendars. Schedule confirm appointments clients, customers, supervisors. Make copies correspondence printed material. Locate attach appropriate files incoming correspondence requiring replies. Operate electronic mail systems coordinate flow information, internally organizations. Coordinate conferences, meetings, special events, luncheons graduation ceremonies. Compose, type, distribute meeting notes, routine correspondence, reports, presentations expense, statistical, monthly reports. Open, read, route, distribute incoming mail materials answer routine letters. Review work done others check correct spelling grammar, ensure company format policies followed, recommend revisions. Conduct searches find needed information, using sources Internet. Manage projects contribute committee team work. Order dispense supplies. Learn operate new office technologies developed implemented. Prepare conference event materials, flyers invitations. Take dictation shorthand machine transcribe information. Company Name August 2011 August 2014 Teacher Assistant City State Provide extra assistance students special needs, non-English-speaking students physical mental disabilities. Tutor assist children individually small groups help master assignments reinforce learning concepts presented teachers. Enforce administration policies rules governing students. Discuss assigned duties classroom teachers coordinate instructional efforts. Instruct monitor students use care equipment materials prevent injuries damage. Observe students' performance, record relevant data assess progress. Present subject matter students direction guidance teachers, using lectures, discussions, supervised role-playing methods. Distribute tests homework assignments collect completed. Distribute teaching materials textbooks, workbooks, papers, pencils students. Attend staff meetings serve committees, required. Plan, prepare, develop various teaching aids bibliographies, charts, graphs. Laminate teaching materials increase durability repeated use. Company Name August 2006 August 2011 Service Advocate Recruiter City State Use computers various applications, database management word processing. Answer telephones give information callers, take messages, transfer calls appropriate individuals. Create, maintain, enter information databases. Set manage paper electronic filing systems, recording information, updating paperwork, maintaining documents, attendance records, correspondence, material. Operate office equipment, fax machines, copiers, phone systems arrange repairs equipment malfunctions. Greet visitors callers handle inquiries direct appropriate persons according needs. Complete forms accordance company procedures. Maintain scheduling event calendars. Schedule confirm appointments clients, customers, supervisors. Make copies correspondence printed material. Locate attach appropriate files incoming correspondence requiring replies. Operate electronic mail systems coordinate flow information, internally organizations. Compose, type, distribute meeting notes, routine correspondence, reports, presentations expense, statistical, monthly reports. Arrange conference, meeting, travel reservations office personnel. Open, read, route, distribute incoming mail materials answer routine letters. Review work done others check correct spelling grammar, ensure company format policies followed, recommend revisions. Conduct searches find needed information, using sources Internet. Learn operate new office technologies developed implemented. Prepare conference event materials, flyers invitations. Take dictation shorthand machine transcribe information. Company Name December 2003 July 2006 Waitress City State Check customers ensure enjoying meals take action correct problems. Collect payments customers. Write patrons' food orders order slips, memorize orders, enter orders computers transmittal kitchen staff. Prepare checks itemize total meal costs sales taxes. Take orders patrons food beverages. Check patrons' identification ensure meet minimum age requirements consumption alcoholic beverages. Serve food beverages patrons, prepare serve specialty dishes tables required. Clean tables counters patrons finished dining. Prepare hot, cold, mixed drinks patrons, chill bottles wine. Inform customers daily specials. Explain various menu items prepared, describing ingredients cooking methods. Prepare tables meals, including setting items linens, silverware, glassware. Assist host hostess answering phones take reservations to-go orders, greeting, seating, thanking guests. Perform cleaning duties, sweeping mopping floors, vacuuming carpet, tidying server station, taking trash, checking cleaning bathroom. Fill salt, pepper, sugar, cream, condiment, napkin containers. Provide guests information local areas, including giving directions. Company Name December 2001 May 2003 Childcare Worker City State Maintain safe play environment. Observe monitor children's play activities. Communicate children's parents guardians daily activities, behaviors, related issues. Sanitize toys play equipment. Support children's emotional social development, encouraging understanding others positive self- concepts. Assist preparing food serving meals refreshments children. Create developmentally appropriate lesson plans. Help children homework school work. Read children teach simple painting, drawing, handicrafts, songs. Discipline children recommend initiate measures control behavior, caring clothing picking toys books. Perform general administrative tasks, taking attendance, editing internal paperwork, making phone calls. Organize store toys materials ensure order activity areas. Company Name August 2000 May 2001 Teacher Assistant City State Provide extra assistance students special needs, non-English-speaking students physical mental disabilities. Supervise students classrooms, halls, cafeterias, school yards, gymnasiums, field trips. Tutor assist children individually small groups help master assignments reinforce learning concepts presented teachers. Enforce administration policies rules governing students. Discuss assigned duties classroom teachers coordinate instructional efforts. Assist bus loading unloading. Instruct monitor students use care equipment materials prevent injuries damage. Maintain computers classrooms laboratories assist students hardware software use. Observe students' performance, record relevant data assess progress. Present subject matter students direction guidance teachers, using lectures, discussions, supervised role-playing methods. Distribute tests homework assignments collect completed. Grade homework tests, compute record results, using answer sheets electronic marking devices. Take class attendance maintain attendance records. Organize supervise games recreational activities promote physical, mental, social development. Distribute teaching materials textbooks, workbooks, papers, pencils students. Prepare lesson outlines plans assigned subject areas submit outlines teachers review. Organize label materials display students' work manner appropriate eye levels perceptual skills. Conduct demonstrations teach skills sports, dancing, handicrafts. Use computers, audio-visual aids, equipment materials supplement presentations. Attend staff meetings serve committees, required. Type, file, duplicate materials. Laminate teaching materials increase durability repeated use. Requisition stock teaching materials supplies. Operate maintain audio-visual equipment. Collect money students school-related projects. Assist librarians school libraries. Company Name August 2014 December 2014 Writing tutor/ editor City State Proofread reviewed print electronic content correct grammar adherence house style.Reviewed edited students' written work grammar, tone, voice creative quality. Education Training Sul Ross State University 2015 Bachelor Arts Psychology City State Psychology Languages Proficient speaking, reading writing English Spanish. Skills · Analyzed official documents order migrant families receive benefits. · Did outreach work find recruit migrant families · Knowledge Windows, Excel, Microsoft Word Power Point, Printshop",ADVOCATE
"EXECUTIVE CHEF Summary Over 29 years experience front back house. Seeking Management position. Expert managing kitchen staff preparing foods reduced cost without compromising quality taste. Executive Chef 4 years experience high-pressure culinary environments. Skilled preparing large volumes food quickly efficiently. Highlights Kitchen, Bar, Dining Room Operations Integrated Inventory Control Promotions Up-selling Budgeting Profit Loss Management Safety Sanitation Compliance Innovative Menu Planning Vendor Management Negotiation Strategic Kitchen Planning Budget Management Culinary Staff Training Development Menu Management Team Building Leadership Outstanding Guest Relations Experience Company Name City State Executive Chef 08/2010 08/2014 Innovative menu development planning. Food labor cost control. Food presentation preparation. Managed special events. Purchasing inventory management. One one customer relations clientele. Purchase requisition supplies equipment needed ensure quality timely delivery services. Training developing employees. Company Name City State Kitchen Manager 08/2009 07/2010 Recommended measures improving work procedures workers performance. Created work schedules organized employee time sheets. Assign duties, responsibilities, work stations employees accordance work requirements. Performed various financial activities cash handling, deposits payroll. Observe evaluate workers work procedures insure quality standards. Complete disciplinary write-ups performance reports. Company Name City State Sous Chef 08/2007 09/2009 Help train, develop grow kitchen staff. Planning, preparing direction food operations kitchen outgoing catering orders. Making sure kitchen staff works highest culinary standards. Checking quality quantity food received suppliers. Giving positive negative feedback staff daily basis. Making sure house kitchen catering policies implemented. Training developing employees. Company Name City State Lead Expeditor/Customer Service Rep 04/2005 08/2008 Delivering catering orders surrounding airports. Customer service. Data entry using Quick books. Packaging labeling orders outgoing deliveries. Shopping special requests throughout San Diego Area elite clientele. Training developing Employees. Skills: Consistently working high standards, Gain in-depth familiarity kitchen's operations, Serve Safe Management Certified, Knowledge different styles cooking, Resolving personal conflicts staff members. Constantly working hard achieve personal goals objectives. Process improvement analysis implementation. Education Restaurant/Hotel Management 2017 Penn Foster Management Serve Safe Certified 2015 City Skills Consistently working high standards, Gain in-depth familiarity kitchen's operations, Serve Safe Management Certified, Knowledge different styles cooking, Resolving personal conflicts staff members, Constantly working hard achieve personal goals objectives, Process improvementanalysis implementation",CHEF
"HOSTESS Professional Summary Undergraduate student completing bachelor's degree August 2016 practices efficient project time management skills, leadership, experience various fields work. Multiple job experiences curating, social media, marketing, public relations. Able adapt new unfamiliar territory. Detail-oriented strong technical skills ability learn concepts quickly also exhibits excellent communication skills ad strong motivation succeed. Skill Highlights Brand development Multi-media marketing Google analytics, Hootsuite, social media proficient Microsoft Office Relationship building expert Deadline-driven Exceptional writer Organized efficient Experience March 2016 Current Company Name City State Hostess Take necessary steps meet customer needs effectively resolve food service issues Seat guests Resolve guest complaints promptly professionally Communicated clearly positively co-workers management Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops windows, checking bathrooms December 2015 January 2016 Company Name City State Student Intern Completed 80 hours Worked intern observing daily routines Learned operated physical therapy equipment Assisted alongside doctor PTA's patients Practiced customer service tactics patients Learned operated WebPT operating system Scheduled appointments patients May 2015 September 2015 Company Name City State Brand Ambassador Managed inventory Operated cash register transactions Computed sales prices, total purchases processed payments Maintained knowledge current promotions, policies regarding payment exchanges, security practices Placed special orders called stores find desired items Replenished floor stock processed shipments ensure product availability customers February 2015 June 2015 Company Name City State Virtual Social Media Marketing Intern Curate social media posts Write edit/re-write articles website Update social media platforms clients based goals intent Research music festivals concerts Manage email interaction clients Create photo collages edits events Recruit clients Find effective marketing advertising tactics Stay up-to-date music culture Seasonal internship January 2015 June 2015 Company Name City State PR Intern Research clients order develop strategy public relations activities Update social media behalf clients Write/re-write articles Bounce PR's website Identified client's needs applied PR strategies Curate posts via Hootsuite Kept date music culture festivals Worked management identify trends developments might influence PR decisions strategies Established long-range objectives developed innovative strategies help achieve January 2014 October 2014 Company Name City State Sales Associate Brand Ambassador Updated social media platforms Buckle Researched implemented public relations activities stores Worked management discover trends developments might influence PR decisions strategies Recruited employees Managed inventory Answered telephone Organized created new floor plans designs store Clothed updated mannequins frequently Practiced loss prevention tactics November 2012 June 2013 Company Name City State Marketing Advertising Sales Associate Attended events order promote LF clothing Communicated future potential customers Handed fliers information regarding sales events Called regular customers invite private events Managed inventory Updated social media websites keep customers date happenings within store Discussed weekly changes PR strategies based trends events area October 2011 May 2012 Company Name City State Hostess Created organized seating charts based reservations evening Kept open communication staff managers changes occurred Answered telephones Greeted guests sat tables waiting areas Supervised observed hostess Education Training 2016 Florida State University City State USA BACHELOR OF SCIENCE Environmental Studies Skills Communication, social media platforms usage, Microsoft Office, teamwork, creativity, writing, customer service, craft beer, curating, marketing, Google analytics, Hootsuite, WebPT",PUBLIC-RELATIONS
"AVIATION ELECTRONICS TECHNICIAN Summary Seeking challenging position existing skills experience contribute company expanding technical abilities. Highlights Proficient maintenance tracking software, Prezi Microsoft Office Programs Word, Excel, PowerPoint, Outlook, Adobe, Access, Auto CAD, Commercial Multi-Engine Single-Engine Pilot, Airline Dispatcher Certified, FAA Class 1 Medical, MATLAB, labVIEW Experience 01/2013 01/2015 Company Name Used instructional design process plan develop online courses partnership faculty SMEs, building courses using standardized template Blackboard LMS environment. Utilized variety technology tools, including Canvas, Blackboard, Respondus, StudyMate, TurnItIn, SnagIt, Camtasia, HTML others create instructional media. Facilitated transfer development online courses Blackboard LMS Canvas LMS. Collaborated remote faculty prepare high-quality, interactive online courses, academic non-credit delivery. Conducted quality assurance reviews courses instructional materials Edited organized electronic information create high-quality course content suited adult online learner. Worked Blackboard System Administrators troubleshoot issues online courses LMS system, prepare system upgrades testing LMS staging servers. 01/2008 Current Aviation Electronics Technician Company Name Troubleshoot radar systems, communication systems, navigation equipment, radar altimeter warning systems, instrument landing system equipment, electronic support measure systems, electro-optical sensors (IR turret), search radar synthetic aperture radar. Test electronic circuits using commercial industry-standard equipment, oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers signal generators time delay reflectometers isolate faults defects. Work side side Quality assurance collateral duty inspector, responsible writing quality deficiency reports, technical discrepancies engineering investigations. Maintain repair in-flight navigation detection systems aircrafts radar systems, radar tactical displays, IFF/SIF equipment, radar altimeters, Doppler navigation equipment, radio navigation systems, analog computing devices, electronic countermeasures equipment, laser fiber-optic infrared devices, digital recorder systems aircraft digital systems, use basic RF electronic test equipment specialized system test equipment. Completed maintenance action forms, keep inventory parts supplies, maintain technical library perform avionics corrosion control. Troubleshoot repair antisubmarine warfare sensors, electronic warfare, data link, fire control tactical displays associated equipment, UHF VHF receivers transmitters, made repairs antennas, repair install electrical connectors, inspect install pressurized equipment, waveguide components, avionics gaskets seals, calibrate test equipment, interpret computer languages computer equipment. 01/2003 01/2007 Aviation Electronics Technician Company Name Worked Navy's largest intermediate maintenance department providing component level repair exceeding 260,000 components annually valued $557 million. Incorporated ensured strict attention detail repairing electrical aircraft systems using commercial industry-standard equipment, oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers signal generators contributing 55% percent reduction backlog. Analyzed resolved intricate automated test equipment problems debugged complex computer generated data supporting 19 F/A-18 squadrons 11 aircraft carriers. Assembled, checked, handled, inspected, maintained, operated, reprogrammed, repaired processed 2,900 maintenance actions annually classified F/A-18 specialized repair assemblies maintaining 95% ready issue rate. Utilized technical manuals, wiring schematics, block diagrams, electrical schematics drawings rapidly isolate malfunctions system wiring, sub assemblies components. Education May 2016 Bachelors Science Aeronautical Science Applied Meteorology Embry-Riddle Aeronautical University － City State GPA: GPA: 3.23/4.0 Aeronautical Science Applied Meteorology GPA: 3.23/4.0 May 2008 Associate Science Electronic Engineering Technology Tidewater Community College － City State GPA: GPA: 3.85/4.0 Summa Cum Laude Electronic Engineering Technology GPA: 3.85/4.0 Summa Cum Laude Languages Bilingual fluent Spanish English Skills academic, Adobe, Articulate, attention detail, Auto CAD, basic, calibration, Canvas, content, credit, delivery, electrical schematics, English, forms, HTML, inspect, inspector, instructional design, inventory, labVIEW, laser, logic, materials, MATLAB, Access, Excel, Microsoft Office Programs, Outlook, PowerPoint, Word, radar, multi-meters, Navy, communicator, navigation, organizational, oscilloscopes, problem solver, quality, quality assurance, radio, recording, repairs, repairing, schematics, servers, signal generators, fluent Spanish, technical manuals, test equipment, Troubleshoot, troubleshooting, UHF, upgrades, VHF, wiring Additional Information Active DOD secret clearance",AVIATION
"SENIOR FINANCE ASSISTANT Summary To obtain position I asset company, along development new skills. Highlights 4 years experience Query, Access, Excel, Control D, Lotus Notes, Oracle, Peoplesoft, Billing online system Thrives pressure Excellent time management skills Analytical Customer-oriented Basic understanding Quicken Computer proficient Critical thinking Financial statement analysis Accomplishments Assisted centralization accounting Bloomington-Normal corporate office. When multiple co-workers office I covered PZ01 forms came mail box processing 99% keeping team falling behind day receiving ""On Spot"" award accomplishment. I hold record Premium Fund Account reviews done 1 day team completing 16 reviews 1 day still maintaining quality score 97%. Came multiple ideas make processes team efficient example sometimes would get questions review materials received still need agents would go pull file locate file room every time instead I suggested get read access tool use check materials able see demand missing still need longer need go track files complete task. Experience 07/2012 06/2016 Senior Finance Assistant Company Name City State I worked two different teams employment State Farm, one Suspense Premium Fund Account Review. Suspense: (2012-2014) Processed credit card refunds. Processed PZ01 forms would requested mainly fire division change policy information. Worked Control D listings clear items match via journal entries Oracle. Worked Agent returns retired working agents owed State Farm money set payment plans collect money clear listing. Worked employee returns employees would write bad checks company stores mail rooms stamps postage would contact employees collect them. Took phone calls provided remarkable customer service everyone called question went way try provide answer caller even expertise I would try get someone directly get question answered instead transferring along I try best make every call remarkable. Had complete ""FARs"" (Financial account reconciliations) monthly basis make sure accounts responsible balanced end every month via lotus notes program. Premium Fund Account Review: (2014-2016) Worked material check would need collect mail well faxes check materials received agents system file folders reviewed. Processed agent premium fund account reviews daily basis compliance problems making sure everything office done correctly timely. Analyzed bank statements, quicken bank registers reconciliations well manual copies, reviewed history altered money reports deposit activity ratios make sure everything matched money missing. Made sure nobody stealing agent offices discrepancies informed agent them. Assisted agents finding fixing reconciliation errors balancing issues. Took phone calls daily basis providing remarkable customer service. 07/2011 07/2012 Associate Financial Shared Services State Farm Company Name City State Got placed Suspense Team processing emails completing credit card refunds customers throughout united states agents needed refund sent refund request form. 05/2007 07/2011 Laborer/Book Keeper/Apprentice Company Name City State Schedule installs customers. Assist plumber installing product. Clean restock work vans regularly. Do accounts receivable payable office. Finish invoices mail customers. 05/2006 08/2006 Laborer/Yard Worker Company Name City State Anything asked Yard Supervisor. Running heavy machinery/implements complete certain tasks. Random labor intensive tasks shoveling/raking/digging. 05/2004 08/2007 Floor Installer Company Name City State Clean load truck product. Remove old product floor. Install new product floor. Be clean, organized, courteous every job. Education 2009 High School Diploma Bloomington High School City State 2010 General Studies Heartland Community College City State ?1 Year college completed Fundamentals Accounting Course completed State Farm Skills Fast Learner Organizational Skills Very efficient minded Problem Solver Fast Learner Very Adaptable Team Oriented",FINANCE
"ACCOUNTANT Summary To utilize customer relations management background obtain position company places importance efficiency success. Employ natural leadership interpersonal skills build relationships throughout organization. Experience Accountant Aug 2015 Current Company Name － City State Accounting six companies Maintained confidential information, pay rates, bonus targets pay grades Processed payroll, electronic deposits employee pay adjustments Reconciled bank credit card accounts Processed journal entries, online transfers payments (internal external) Analyzed cost control provided timely financial information support company goals Cost effective purchasing (office equipment supplies, janitorial, food beverage) Reviewed book entries ensure accuracy G/L Assisted CFO production monthly financials management reports Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget Tracked verified accurate receipt purchase orders verified costs vendor invoices Processed A/P weekly, working 50+ vendors Processed company purchase orders communicated customers regarding orders Researched resolved collections billing disputes tact efficiency Researched resolved billing invoice problems ​ Director Finance Accounts Jun 2014 Aug 2015 Company Name Responsible daily entry accounting transactions. Received, recorded, deposited cash checks well reconciled records bank transactions. Verified purchase orders, managed accounts payable invoices supplied payments vendors weekly basis. Reconciled bank credit card accounts. Researched resolved collections billing disputes. Processed payroll, electronic deposits employee pay adjustments 70+. Issued paychecks contractors bi-weekly basis. Issued W2. employees 1099. contractors. Maintained confidential information, pay rates, bonus targets pay grades. Processed journal entries, online transfers payments. Produced monthly financial summaries reports. Maintained employee files, incident reports, unemployment claims training progress. Maintained office inventory. Operations TrainingConsultant, Franchisee General Manager Feb 2004 Current Company Name － State Training Operations Consultant July 2015 Current Assist six store franchise training staff streamlining operations accordance corporate standards Monthly unannounced inspections inspect product operation standards Work store managers developing effective action plans improvement guide team members execution determined plans Franchisee June 2007 February 2011 Grow performance culture, based teamwork, innovation training Creatively constructing advertising promotional deals accordance corporate initiatives Implemented maintained corporate standards Drive revenue reduce expenditures meet exceed revenue profit targets Maintain integrity stores, including coding, sanitation, equipment major appliances Labor food cost management; Inventory management Community customer relations Established implemented internal training time-management program Handled tasks related payroll, inventory job scheduling Managed accounts payable accounts receivable conjunction company accountants Prepared reports, spreadsheets, administrative documents Maintained office calendars, open prioritize mail, receive prioritize phone calls General Manager February 2004 April 2007 Orchestrating directing crew consisting 20 people. Hire, develop promote talented employees fit unique cultures restaurant environment. Improve operational statistics efficiency. Patient Service Representative Jun 2012 Nov 2016 Company Name Consistently build positive report patients accurately efficiently registering timely manner. Perform daily administrative duties including: cash management internal quality assurance. Insurance processing communication. Patient account resolution billing assistance. Provide Preliminary assessment patient health. Serve liaison patients medical providers. Mentor new employees company policies practices. Develop implement client service techniques better serve patient corporate needs. Compliance comprehension HIPPA regulations. Effectively prioritize tasks Education Bachelor Science Accounting Strayer University － City State",ACCOUNTANT
"SUBSTITUTE TEACHER Summary Receiving education Psychology pursuing teaching certification,ha best professional accomplishment I achieved. The teaching absence teacher helped understand I background implement strategist teach. Sales Manager successful relationship team building. Motivates sales teams exceed sales goals track record consistently achieving employee retention, skilled leading teams set record-high sales figures, expand existing territories develop new accounts. Achieve record-setting revenue gains. Talented, effective multi- tasking reaching sales targets. Builds loyalty long-term relationships customers Business development executive experienced aspects sales marketing, contract negotiation account management. Driven professional effectively builds loyalty long-term relationships customers consistently exceeding sales targets. Accomplishments 8620 Spectrum Center Blvd. San Diego, CA 92123 Accomplishments Attentive Sales Manager track record consistently achieving employee retention sales goals. 8 years sales, customer service personnel payroll management. Driven exceed goals expectations. Talented sales professional effective multi-tasking reaching sales targets. Builds loyalty long-term relationships customers. Experience Substitute Teacher 01/2016 Current Company Name Manage classrooms, help children throughout day, assessing lesson day. Maintaining discipline classroom. 10/2011 01/2017 Company Name City State Advised prospective employees various tips tricks would assist gaining employment organization. Implement effective HR policies ensure practices following labor employment regulations. Increased employee retention 90% rigorously maintaining positive work environment. Develop targeted outreach recruitment programs recruit minorities meet affirmative action requirements. Created website embedded database FTP functionality enable online recruitment organization reducing recruitment costs 10%. Develop user friendly application forms questionnaires used organization staff recruitment interviewing. Arbitrate labor disputes collaboration legal department. Operations Sales Manager 09/2008 10/2011 Company Name City State Established operational objectives work plans delegated assignments subordinate managers. Supervised team 15 area managers 35 associates. Developed executive presentations reports facilitate project evaluation process improvement. Directed planning, budgeting, vendor selection quality assurance efforts. Defined clear targets objectives communicated team members. Reviewed sales, customer concerns new opportunities drive business strategy weekly planning sessions. Assessed vendor products maintained positive vendor relations. Supported sales team writing proposals closing contracts. Developed quarterly annual sales department budgets. Developed comprehensive training program new sales associates. Reviewed operational records reports project sales determine profitability. Trained incoming sales team members. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Insurance Agent 08/2005 08/2008 Fred Loya Insurance Eagle Pass TX 78852 Met existing prospective clients week select appropriate insurance policies. Calculated quotes educated potential clients insurance options. Tracked progress outstanding insurance claims. Calculated premiums established payment methods sales. Identified solicited sales prospects agency databases. Evaluated leads obtained direct referrals, lead databases cold calling. Modeled exceptional customer service skills appropriate diagnostic sales techniques. Collected premiums effective date coverage. Contributed ideas offered constructive feedback weekly sales training meetings. Education Training High School Diploma 2000 Eagle Pass High School City State Associate Science MEDICAL 2009 KAPLAN UNIVERSITY City State Bachelor Arts Psychology minnor Child Development 2017 Psychology Child Development Languages Fluent English Spanish Skills agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written",TEACHER
"FLORAL DESIGNER Summary Floral Designer six years experience artistically arranging real flowers, leaves, decorations; making bouquets, wreaths, wedding decorations, kinds floral designs. Experience Floral Designer 08/2017 Company Name City State Floral Designer Freelancer 06/2017 Company Name City State Floral Designer Freelancer 11/2016 Company Name City State Created exciting wedding arrangements, bridal bouquets centerpieces. Floral designer 08/2015 06/2016 Company Name City State Decorated luxurious rooms VIP guests (such Presidents, Princess Thailand, Arab Sheikhs). Ordered purchased flowers growers wholesalers. Designed lobby flower arrangements. Decorated private hotel rooms private dinners. Designed, arranged, wrapped varieties spiral bouquets guests. Floral Designer 09/2013 07/2015 Company Name City State Created exciting wedding anniversary arrangements, bridal bouqets centerpieces. Floral Designer 08/2011 06/2013 Company Name City State Designed holiday, wedding, graduation event displays using fresh flower arrangements. Decorated hotel halls private rooms. Stocked, cut, watered plants flowers. Itemized totaled purchases individual corporate customers. Ordered purchased flowers growers wholesalers. Ensured health cleanliness flowers foliage storage. Answered telephones, took orders, wrapped arrangements. Advised customers look flowers plants buy. Highlights Understanding art, style, use color Makeing bouquets arrangements based ideas, design books customers' requirements Wrapping arrangements gifts Creating exciting pieces within budget limited resources Experienced wide variety live flowers Organized keep top multiple orders complicated projects Education 2003 Republican Art College City Uzbekistan Skills Painting, swimming, cooking, photographing, playing piano",DESIGNER
"ACCOUNTANT Summary Self-motivated accountant offering strong work ethic determination complete tasks timely manner. Accurate detail-oriented extensive auditing finance knowledge. Highlights Complex problem solving Strong communication skills Expert customer relations Portfolio management A Proficient Microsoft Office Microsoft Excel expert Risk management expertise Financial statement analysis General ledger accounting Accomplishments Achieved internal audit score 95%. Promoted Auditor 3 months employment. Boosted quality ratings 85% developing new processes improving work flow. Experience Accountant Current September 2014 Company Name － City State Prepare unpaid reports actual expenses marketing line business. Create maintain pending process able database. Prepare setup vendor purchase orders contracts well CRX templates. Verify funding SAP project code recent budget/forecast submission. Key invoices ePurchase system well approve reconcile invoices. Track invoices submission payment database. Monitor invoice central mailbox include invoice submission marketers, purchase order request. Respond marketing internal staff inquiries regarding vendor invoices templates well analytical request. Special projects required. Accounting Coordinator Associate August 2011 May 2014 Company Name － City State Prepare modify excel pivot table reports well reconcile balance. Analyze data within pivot table HSA databases. Assist business analyst gathering analyzing large sets complex data. Create run HSA exceptions paid reports. Respond marketing, brokers, clients internal staff inquiries regarding account setup, exceptions, disbursements payments well analytical request. Conduct routine audits needed well generate monthly reports findings. Setup financial personal information new groups. Served liaison marketing, brokers clients resolve member issues setup new accounts. Assisted testing, identifying gaps recommending new improvements processing work efficiently. Auditor February 2007 August 2011 Company Name － City State Led cross-functional teams analyze understand operational impacts opportunities technology changes. Developed metrics used determine inefficiencies areas improvement.Tracked, analyzed interpreted trends [Data type] data. Documented process flows developed requirements functional improvements enhancements. Conducted activity-based analysis business processes made recommendations based findings. Review identify claims reviewers errors determine cause error provide written audit documentation regarding audit observation. Analyze review response audit observations facilitate corrective action plan. Collaborated directors managers investigate questionable issues failed compliance procedures. Acted Team Lead additional team support well point contact Review Department ensure teams compliance deficiency codes used effectively. Monitored new processes, policies work flow strategies implemented leadership. Educated new hires newly promoted employees standard job duties. Held Side-by-Side sessions Reviewers deliver direct audit feedback sampled work. Provided subject matters export support enhance proprietary systems. Enhancements resulted increased accurate measurements deficiency codes, improved reporting positively impacted reviewer's efficiency. Consulted department peers address weekly trending errors formulated solutions. Document sessions track reviewer's progress provide improvement based analysis. Claims reviewer February 2007 April 2007 Company Name － City State Process, verify analyze submitted asbestos claims determine alleged disease eligibility. Locates interprets complex information depositions medical records number databases order process claims. Identifies error trends notifies appropriate areas correction educating necessary parties. Trained coached lower level claims reviewer. Payment Analyst November 2004 February 2007 Company Name － City State Processed 1,000 customer monthly auto loan payments. Review/Reconcile general ledgers. Researched resolved misapplied payments well payment inaccuracies. Reviewed monthly financial statements Responded timely accurately inquiries customer payments. Corrected non-payment related discrepancies. Performed duties assigned supervisor manager. Trust Control Reconciliation Specialist November 1999 November 2004 Company Name － City State Process reconciles variety securities cash related transactions. Identified, research resolve processing errors, take necessary actions balance differences. Responsible creating general ledgers daily balancing activity trust accounts. Ensured proper safekeeping bank customer assets. Recognized proactively address risk associated consumer compliance fair lending. Education Accounting Certificate Accounting 2012 Cecil County Community College － City State Performing Payroll QuickBooks 2009 Certificate Payroll 2012 Cecil County Community College － City State Bachelor Science General Studies 2011 Wilmington University － City State New Castle County General Studies Skills Accounting, balance, budget, business analyst, Call Center, Cash Management, closing, contracts, Critical Thinking, client, clients, databases, database, documentation, Financial, financial statements, leadership, Team Lead, marketing, excel, mail, MS Office Suites, Payroll, policies, processes, progress, Quality Assurance, QuickBooks, relationship management, reporting, research, Risk Management, SAP, securities, statistics, supervisor, phone, written",ACCOUNTANT
"PROJECT ACCOUNTANT Summary Quality-focused accounting professional 15 years processing invoices, managing vendors auditing expense reports. A strong desire ability maximize profits control costs respect maintaining effective internal controls related Accounts Payable. Knowledge experienced AIA billings, Nevada prelien law, Nevada Contract Law, Union payroll laws. Highlights SkillsTimberline Accounting software, Foundation Accounting software, Spectrum, JD Edwards, Ebuilder, Microsoft Office applications, General ledger accounting aptitude Strong communication skills Effective time management Accounts receivable professional 10 key touch Knowledge Sage Expert customer relations Complex problem solving Experience Project Accountant Mar 2015 Current Company Name City State Verified details transactions, including tenant allowance requests lease verification. Coded general ledger processed vendor invoice payments.Coordinated approval processes accounts payable invoices including tenant allowance requests commission payments.Conducted month-end balance sheet reviews reconciled variances. Office Administrator Jul 2013 Dec 2014 Company Name City State Responsible office management including new hires/rehires. Responsible processing invoices creating purchase orders approval. Assisting union payroll processing. Responsible running financial reports management review. Staff Accountant Dec 2011 Jan 2013 Company Name City State Responsible Accounts Payable using Foundation software Responsible Accounts Receivable including AIA billings, lien waivers, payment postings. Responsible Payroll including union reporting. General Ledger journal entries needed. Office Administrator Sep 2008 Jun 2010 Company Name City State Calculated figures discounts, percentage allocations credits.Verified details transactions, including funds received total account balances.Coded general ledger processed vendor invoice payments.Coordinated approval processes accounts payable invoices.Balanced batch summary reports verification approval.Researched resolved billing invoice problems. Project Accountant Nov 2005 Jul 2008 Company Name City State Comprehensive management Accounts Payable function $40 million General Contractor Responsible compilation extensive loan draw packages respective documentation reviewed approved banks, owners/developers, architects, construction control companies owners representatives. Worked closely Controller, Contract Administrator, Project Managers insuring billing accuracy. Close interaction sub-contractors ensuring proper documentation submitted monthly billings. Completed annual certified courses covering aspects Nevada Revised Statutes pertaining Nevada lien contract law. Accomplishments Reduced invoice payments 30%. Education Accounting 1997 Santa Barbara Business College Accounting Interests Nevada Notary Public References available upon request. Additional Information Nevada Notary Public References available upon request. Skills 10 key touch, Accounting software, Accounts Payable, Accounts Receivable, administrative, AIA, AS400, billing, billings, Controller, draw, documentation, Drafting, Estimating, financial report, financial reports, General Ledger, Human Resources, insurance, law, Microsoft Office applications, office, office management, Payroll, payroll processing, Project Management, reporting, Timberline",ACCOUNTANT
"VP, PUBLIC RELATIONS ACCOUNT DIRECTOR Professional Summary Dedicated experienced communications public relations vice president proven track record success areas food, retail, tourism, technology, science, biotechnology, healthcare, retail, non-profit government. Media relations expert history securing placements top publications outlets. Highly regarded leadership execution award winning public relations integrated marketing campaigns. Skills Work History VP, Public Relations Account Director 09/2006 Current Company Name – City State Strategize, direct, manage oversee day-to-day long-term communications public relations activities high profile accounts Ocean City, Md., Department Tourism, OLD BAY, McCormick Company, Marble Slab Creamery, Great American Cookies, Pretzelmaker, Hot Dog Stick, The Maryland Stem Cell Research Commission, The Maryland Technology Development Corporation, Nobel Learning Communities, Inc., The Center Eating Disorders Sheppard Pratt. Create, execute, manage local, regional national integrated marketing, media relations, public relations branding campaigns meet specific communications goals. Demonstrate expertise areas written communications, editing, media documents press kits, feature speech writing, message points, newsletters, interview coordination, internal external communications plans, crisis communications response, website copy maintenance, marketing collateral pieces, social media posts. Serve spokesperson on-call crisis management response strategy expert. Secure placements consumer trade media outlets. Tops hits include front page USA Today, The Today Show, Studio B Sheppard Smith, Fox Friends, Newsweek, Huffington Post. Pitch, organize schedule media tours client spokespeople. Advise streamline internal communications processes procedures clients offer council communications best practices. Work MGH's internal research team conduct evaluate quantitative qualitative research regard brand awareness, consumer preferences behaviors. Lead manage staff ensure accuracy writing, consistent account messaging, client media interaction. Recruit, hire mentor department new hires oversee MGH intern program. Play key role MGH's new business process including responding RFPs, meeting potential clients presenting ideas concepts new business wins. Display department account leadership success swift rise MGH management structure. Promoted account coordinator, account executive, account manager, account director current position (vice president, public relations account director) eight years. Public Relations Marketing Coordinator 01/2006 08/2006 Company Name – City State Wrote drafted press releases, media alerts, pitch letters articles Marketing Edge clients. Coordinated correspondence regarding press releases including scheduling interviews appearances. Created advertising taglines, copy, image selection ad layout Marketing Edge clients. Charged task handling publicity marketing efforts books written Marketing Edge clients. Included frequent correspondence contact media major corporations. Drafted proposals potential Marketing Edge clients regard public relations marketing strategies. Intern 07/2005 Company Name – City State Worked Governor's speech writer developing writing speaking briefing points Governor's public appearances including important announcements regarding State Maryland press events. Researched great detail information details regarding many Governors speaking engagements ensure accuracy precision speech. Developed keen sense Governors writing language techniques ability reproduce styles speeches. Charged sole responsibility creating organizing speech archive Governor's personal use followed span political career terms House Delegates, United States Congress Governor Maryland. Intern 07/2004 Company Name – City State Researched provided support legislative topics interest Governor. Wrote policy briefings Governor's staff various legislative topics. Constructed informational binders Governor policy staff issues facing State Maryland. Included in-depth research, interviews preparation materials. Attended weekly meetings briefing events Governor. Intern 10/2000 07/2001 Company Name – City State Assisted case work regarding constituent problems, requests concerns. Drafted speech Congressman read front House Representatives. Worked Congressman's campaign re-election Congress 2000. Assisted paper work applications Congressional Nominations National Service Academies. Performed various clerical duties filing, answering phones, prepared correspondence dealing constituent inquires. Education Master Arts Strategic Communication December 2006 Villanova University City State Master Arts Villanova University City State Masters Arts Strategic Communication 12 2006 Strategic Communication Graduate Certificates: Graduate Certificate Public Relations Journalism 5 2006 Bachelors Arts Political Science 5 2005 Cum Laude Gettysburg College City State Political Science Skills streamline, ad, advertising, branding, business process, clerical, CMS, council, crisis management, crisis communications, client, clients, Edge, editing, filing, front page, Functional, Hot Dog, image, Journalism, layout, leadership, letters, Mac, director, marketing strategies, marketing, marketing collateral, materials, media relations, meetings, mentor, messaging, Excel, Microsoft Outlook, Power Point, 2000, Microsoft Word, newsletters, Operating Systems, organizing, presenting, press kits, press, press releases, processes, proposals, Public Relations, speaking, publicity, qualitative research, read, Research, scheduling, speeches, speech writing, speech, strategy, swift, answering phones, Tops, website, written communications, written, writer, articles Additional Information LEADERSHIP/VOLUNTEER WORK Advisory Board Member Business Volunteer Unlimited's GIVE Program Public Relations Co-Chair 2010 Graduate Business Volunteer Unlimited's GIVE (Getting Involved Volunteer Experiences) Program Past Board Member Regular Volunteer The Baltimore Humane Society Manager Volunteer Partnership Program MGH Baltimore Child Abuse Center (BCAC) Pro Bono Public Relations Support Volunteer The SEED School Maryland Active Member Gettysburg College Alumni Association Baltimore Chapter STANDOUT AWARDS Public Relations Society America, Maryland ""Best Show"" Winner, OLD BAY ""Baltimore Bill Weather Predicting Crab"" Media Stunt (2013) The Maryland Daily Record ""20 Their Twenties"" Winner, named one leading young business professionals Maryland business one watch (2011) Public Relations Society America ""Bronze Anvil,"" Ocean City, Md., Department Tourism Press Kit (2008) State Maryland Governor's Citation, awarded positive contributions state government community (2004) Congressional Award Recognition, awarded leadership within community (2001)",PUBLIC-RELATIONS
"ENGINEERING TEAM LEAD Career Overview Engineering Team Lead years experience working every level stage software development life-cycle. Independently motivated discover new techniques self evaluation improvement. Qualified coaching individuals teams Agile Scrum principles. Detail-oriented professional extensive software development experience using wide variety languages. Believes success defined highest value delivered shortest amount time. Qualifications Agile coach Product owner Team lead Scrum master Web application development UI design Relational database design Skills ASP, C#, VB.NET, SOAP, REST JQuery, Bootstrap, CSS, HTML5 MSSQL, MYSQL, DTS, SSIS, SSRS IIS 5, IIS 6 Agile, Scrum, Kanban Objective C, PHP, Perl Accomplishments Designed prototyped payment processing system new legacy applications. Worked closely product owners team ensure project delivery success. Served agile project manager multiple application build-outs. Each resulting long term contracts clients new sales. Coached engineering teams agile development methodologies order bring estimates within 5% quoted amounts (down 100%). Successfully developed implemented processes improving customization delivery service level agreements. Work Experience Engineering Team Lead Mar 2011 Current Company Name － City State Coordinate product road-map facilitating planning meetings preparing feature-sets. Prepare technical architecture proposals enhancements integration existing third party software systems. Design, document execute engineering procedures, including customization delivery, escalation technical modernization enhancements. Coach mentor individuals principles software development. Software Engineer Nov 2008 Apr 2011 Company Name － City State Responsible research, design development enhancements web based applications. Ensure agile software development principles followed coaching mentoring development teams. Web Developer Nov 2006 Dec 2008 Company Name － City State Develop maintain web-based applications. Jr. Software Engineer Dec 2005 Dec 2006 Company Name － City State Investigate tier 2 level issues. Perform maintenance level development changes. Education Training Associate Science Software Engineering 2015 Milwaukee Area Technical College － City State US Working part-time towards associates transfer agreement MSOE. Principles Management 2011 MRA － City State US",ENGINEERING
"ACCOUNTANT Summary Financial Accountant specializing financial planning, reporting analysis private public sectors.Well-informed accountant adept supplying quick responses financial inquiries internal management potential clients.Creative accountant equipped broad knowledge concepts strategies yield best possible financial outcomes. Highlights Periodic financial reporting expert Invoice coding familiarity Strong communication skills General ledger accounting skills Complex problem solving Account reconciliation expert Experience Accountant July 2012 October 2015 Company Name － City State I worked Shantilal Gala Company (Nairobi, Kenya) Audit firm, since 2nd July 2012. I employed Accountant Firm. Maintained accounts receivable documentation electronically paper. Processed bank reconciliations financial reports verify practice p weekly monthly. Increased efficiency alleviated work loads creating new Excel financial recording system. Collaborated extensively auditors preliminary year-end audit processes. Entered weekly sales customer count sheets review management. Processed payroll, electronic deposits employee pay adjustments. Collaborated extensively auditors preliminary year-end audit processes. Education Select One Bachelor Arts Business Studies 2014 University Greenwich － City Kenya Completed Bachelor's degree Business Arts BA Honors Business Studies achieving Second Upper Class Honors. The units included Academic Session (2012/2013) follows: Managing Strategy involves formulation implementation major goals initiatives taken company's top management behalf owners, based consideration resources assessment internal external environments organization competes. International Business Management involves understanding international career various industries. Today's world revolves around business. Networking global scale recognising opportunities, creating yourself. International Business Management brings one step closer success international level. The units included Academic Session (2013/2014) follows: Small Business Development involves process corporations, partnership become sole proprietors. These kind developments common many countries, depending economic system operation. PPD3 Thematic Independent Study research critical thinking skills Personal Professional Development (PPD) 2 build upon research proposals. This unit helped understand intricate relationship theory practice. Improved self-management terms time, planning, behaviour motivation. Association Business Executive Business 2013 Oshwal College － City Kenya Completed Association Business Executive. This associate levels units follows: Certificate Business Level 3 includes following units: Introduction Business. Introduction Quantitative Methods. Introduction Accounting. introduction Business Communication. Diploma Business Management (Higher) Level 5 includes following units: Human Resource Management. Managerial Accounting. Marketing Policy, Planning Communication. Organisational Behaviour. The Business Environment. Economic Principles Application Business. Financial Accounting. Quantitative Methods Business Management. Diploma Business Management (Graduate) Level 6 includes following units: Corporate Finance. Corporate Strategy Planning. International Business Case Study. Managing Organisation. Strategic Marketing Management. Interests Associate Member Association Business Executives Most Disciplined Girl: 2007-2008. Outstanding Performance Class monitor: 2009. Participated Expedition camp awarded Westlands Scouts Local Association: 2009. EXTRA-CURRICULAR: Awarded outstanding performance prize day variety show 2009. Awarded reaching National Finals Kenya Music Festival 2007. I professional Ramp Model. I worn exhibited clothes international local designers. Personal Information Place Birth: Nairobi, Kenya. Date Birth: 23rd May, 1993. Present Resident Nairobi, Kenya. Sex: Female Status: Single Hobbies: Traveling, Hiking, Reading. Additional Information LEADERSHIP: Associate Member Association Business Executives Most Disciplined Girl: 2007-2008 Outstanding Performance Class monitor: 2009 Participated Expedition camp awarded Westlands Scouts Local Association: 2009. EXTRA-CURRICULAR: Awarded outstanding performance prize day variety show 2009. Awarded reaching National Finals Kenya Music Festival 2007. I professional Ramp Model. I worn exhibited clothes international local designers. Skills Organization managing responsibilities particular manner keeping track responsibilities. Time Management Good time-management skills go hand-in-hand strong organizational capabilities. Budgeting time give allowance managing work efficiently. Adaptability always best adapt quickly easily way understanding procedures planning everything mind work allocated. Communication allows interact best colleagues, clients receive best feedback side completing conversation.",ACCOUNTANT
"FINANCE BUSINESS PARTNER Summary Strategic analytical finance professional 6+ years success financial planning analysis. Highly motivated Finance Business Partner thrives dynamic environments. Excellent financial reporting, budget forecasting relationship-building skills. Highlights SAP Business Intelligence, Business Planning Consolidation, Capital IQ, Thomson ONE, Bloomberg, Microsoft Office, Host Analytics Accomplishments Led implementation new financial planning tool, Integrated Planning, allow efficient accurate planning Experience 06/2015 Current Finance Business Partner Company Name － City State Led managed team providing strategic insights Americas DTC (ecommerce retail) eyewear product business lines, increasing visibility business building models analyzed potential growth opportunities financial impact, as:. Cannibalization margin impact opening distribution new wholesale customers,. Analyzing economics licensing one company's product lines. Online loyalty program contribution models. Off-price liquidation strategy determining tiered sell-off prioritization, consideration brand dilution, resulted incremental margin dollars. Worked directly GM Americas VP Retail develop 5-year retail long range strategic plan, building pro formas capital expenditure requirements four different store concepts served guidelines real estate selection store builds; Highlighted operational efficiencies would allow channel build sustainable growth model. Led finance function designing building integrated planning solution SAP Business Intelligence, working cross-functionally IT team, meet time-sensitive deadline; Added planning capabilities, relevant reference data push-down capability, increasing efficiency planning process input final forecast data financial planning system; Emphasized region, channel product profitability, first time company given level visibility; As knowledge expert, trained FP&A team effectively use tool documented entire financial planning process. Helped re-design monthly financial reporting package, providing timely consistent insight business Board Directors Leadership team improved visibility sales, margin, SG&A profitability business units along three statement (P/L, balance sheet cash flow) snapshots; Helped drive monthly close 10 5 days, working collaboratively accounting team tighten AP accrual processes adoption finance calendar. Performed detailed change-inducing ad-hoc analysis, including proactively undertaking comprehensive data-driven material ID project, analyzed entire footwear line width depth resulted decision whether consolidate tighten product line; Integrated data multiple financial information systems improve organizational decision-making, including margin analysis calculate profitability new existing product lines, resulting increased focus core product providing visibility non-productive product lines. 06/2012 06/2015 Financial Analyst Worked collaboratively budget managers plan annual budgets, quarterly rolling forecasts Americas DTC sales channels back office functions, building full projected profit/loss statements dilution factors; assisted calculation/projection consolidated income statement validated accuracy reasonableness forecasts. Established strong working relationships budget managers, meeting monthly present profit/loss statements budget versus actual analysis review results, identify potential risks, opportunities potential cost savings measures order effectively manage resources across organization. Contributed key aspects leveraged buyout TOMS Bain Capital, including due diligence historical financials building detailed centralized sales database. 01/2012 06/2012 Analyst Company Name － City State Performed closed shop analysis 55 U.S. malls Westfield portfolio analyzed leasing revenue costs recenetly vacated spots new tenants moving in. 06/2011 10/2011 Analyst Company Name － City State Performed research analysis various industries markets compiled data publication format delivery 40,000 firm clients, including C-level executives, financial professionals industry analysts. Education University Southern California － City State May 2010 Bachelor Science Business Administration Finance Marshall School Business Business Administration Finance Interests Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading Skills accounting, accrual, ad, AP, balance sheet, Bloomberg, budgets, budget, Business Intelligence, Business Planning, C, cash flow, clients, database, decision-making, delivery, designing, due diligence, ecommerce, economics, finance, financials, financial, financial planning, FP&A, financial reporting, focus, information systems, IQ, Leadership, Microsoft Office, office, organizational, processes, profit, publication, real estate, research, Retail, sales, SAP, strategy, strategic Additional Information Activities Interests: Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading",FINANCE
"INFORMATION TECHNOLOGY ANALYST Summary To pursue caring creative career, I apply existing knowledge, acquire new skills contribute effectively nation's future, children. Having prior experience IT field, exploring field children lead Early Childhood Education course part little bud's life. Skills apple, Art, book, Oral, concept, conflict resolution, CPR, creativity, Designing, direction, Documentation, First Aid, Flash, fundraising, drawing, instruction, Materials, meetings, organizing, philosophy, express, Read, Recording, Safety, sound, teacher, Teaching, Transportation Experience 09/2010 09/2011 Information Technology Analyst Company Name I believe child potential interests curiosity learning. Designing organized classroom setup, positive welcoming, caring secured, safe-risk taking, theme based, discussions interests class meetings would create warm atmosphere environment grow every domain development socially, emotionally, physically, intellectually. I believe teacher needs supportive person well guide providing information, plans hands activities tools materials help self-discovery understand lesson curriculum. Letting kids kids freedom express thoughts creativity valuing them. My personal goal future classroom grow potential interests pace without pressurizing targets. Students given information find answers given opportunity explore solution rather giving direct answers, gives space exploration creativity. I would strong idea curriculum inclusive child's needs interests. Curriculum plan involving group work, key student led jobs, direction help others, teach respect others themselves. Motivation stimulation factors pull full potential child. Recording interests motivated ideas every student periodically, sharing parents caregivers engage children. Giving base line activity watching expand give new dimension thought great feeling. Giving ownership children yields mutual trust, support, love teacher child. Developing trust, love respect others help avoid bullying hurtful words/actions. Make point that, every child treated consistent, equal, fair approachable. Giving time space explore along spending valuable time promotes emotional development spend time school place. I believe quote 'A strong body makes mind strong strong mind makes body strong', I would encourage outdoor activities supporting weather. I feel interaction among peers, conflict resolution, turn taking, creativity, helping others, teaching love respect achieved outdoor group activities. A healthy meal plan one main criteria making sure balanced diet every meal eat, lots fruits vegetables, dairy foods, less sodium sugar. I would compassionate, dedicated, continue learn strive give best part children future teacher. I understand teaching involves regulations, restrictions, responsibilities, job comes package cherishing moments, excitement, joy innocent laughing children. Enjoy students everything accept are, would best gift give children come school leaving parents. My philosophy may grow future experience continued learning welcoming ideas knowledge work place. 01/2010 08/2010 Technology Analyst Company Name 10/2006 06/2008 Software Engineer Company Name 07/2004 10/2006 Project Engineer Company Name I attaching hereby Conduct Certificate Experience Certificate previous organization. I volunteering nine year old five year old children classrooms book fair, PTO member, organizing team events like fundraising, traditional events, patriotic events, field trip chaperones public private schools. I working First Aid CPR certification. I Early Childhood Education course pursue career education field towards associate teacher degree especially children ages 3 5 special needs. Artifacts: As part Early Childhood Education journey, program observation, children observation infants/toddlers, school age children helped us know curriculum, children needs, interests expectations future teacher. I attaching hereby program observation, anecdotal/running record report assignments part ECE courses. Curriculum Plan TITLE: Modes Transportation, Art Play activities, teach class sounds, different vehicles, shapes. CHILDREN: Age group 3-5 years, Group activity, ACTIVITY: Group: Red Light, Green Light, Yellow Light; Making Airplane using Popsicle sticks; Imitate Sounds pictures meeting time. Talk parts vehicles (gears, wheels, handles, mirrors), Safety (hand signal, helmet, lanes, seat belt, life vests) Outdoor: Bike race, float/sink boat science activity, puff puff toot toot lining imitating sound moving line like train set. Individual: Connect Dots/Coloring: Bikes, cars/trucks, boats/ships, air plane, Bus/Train. Table Activity: Popsicle sticks craft work, make paper boats, paper airplane, train blocks, coloring/drawing. RATIONALE: Activities chosen appropriate age group relate see vehicles around kid's interest. OBJECTIVES: Knowledge wheels/ make things move, Purpose different vehicles modes, learn shapes, vehicle sounds, street safety wearing helmet. Following KWL concept Know, What want know, Learn part assessment. STANDARD: Preschool learning foundation, California Preschool curriculum framework. WHAT IS NEEDED: Materials: Popsicle Sticks, coloring sheets, origami papers, books, flash cards, board puzzles. Time Space: Table setup, outdoor bikes, water table. Teaching Plan: Introduction: Begin circle time, theme based songs, talk topic teach activity today. Teaching step step instruction activity work setup table required materials monitoring work reaching needed. Teaching: Gathering: Songs: Wheels bus, I little piece fun, station, Little Red wagon, Little Einstein We going train Play: Flash cards, Train set, Vehicle toys board puzzles. Snack: Designing snack based theme, car using rectangle cracker black olives wheels, apple boat pretzel row boat. Group Activity: Read books, Play dough, story time. Closure: Display work wall drying rack based activity. Close activity story time meeting/discussion time views shares mode transport day. Reinforce child snack time theme based designing snack, like airplane creation using celery, raisins, peanut butter, pretzels. Assessment: Objectives: Knowledge concept, acknowledging know setting activities, Discussions purpose different vehicles modes, learn shapes, vehicle sounds, street safety rules. Evidence learning: Oral responses essential questions, Document videos photos. Use gathering time converse children facts ideas. Documentation: Anecdotal/Running Record, Artifacts observation summary learning concepts fundamentals. Education Training December 2016 B.E Computer Science Engineering Folsom Lake College － State Qualification Year Passing Marks/Percentage Institute Early Childhood Education 6 Units Computer Science Engineering May 2004 Matriculation Karunya Institute Technology, Coimbatore. H.S.C 68 10.0 April 1998 S.S.L.C Sri Vijay Vidyalaya Matriculation HSS, Dharmapuri.",INFORMATION-TECHNOLOGY
"CONSTRUCTION WORK Career Overview Highly skilled working people. Main course work Construction area computers also big asset knowledge running business requires use computer skills many things. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Testing Excellent problem solving skills Customer needs assessment Accomplishments Leadership Served leader instructor new sub-contractors. Project Management Managed complex projects, facilitating acquisition business requirements. Prepared specifications, developed reporting analytics Website Design Website Design Created accent graphics, banner ads, icons, animations logos using WordPress. Client Interface Collaborated client engagement strategy drive entry risk-driven project methodology, improving accuracy project definition, sizing estimates, resource budget planning. Improved client relationships project predictability shared business technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, time-boxed delivery. Team Collaboration Initiated development team evolution strategy deployed best practices, team building, hard work development repeatable builds. Defined project skill sets line methodology drove training. Work Experience Company Name May 2014 Current Construction Work City State Prepared presented technical proposals clients. Meeting engineers inspectors work needed also part job. Accomplishments I learned process building building works. How interact workers engineers inspectors. The process scheduling come time also clearly visible me. I learned set frame. How read blueprints. I perfected skills interacting different people professional level. Working heavy machinery also infused work. Time planning also taught great amount skills. Company Name March 2012 Current Owner City State Each day I come office get work orders I complete day. I plan day accordingly I efficient possible. I drive job sites professional type work. Interacting neighbors happens daily I learned interact professional type way, answering questions also giving much information. Doing work buildings plays major role I winterize houses. Finding broken pipes walls submitting larger companies. Problem-solving skills used daily. Accomplishments I earned trust contractor. I increased number jobs I take day efficiency I learned. Meeting certain people providing access homes become large portion work I made many business partners. The network people I knew field grew two years I proud that. Skills Used Problem solving big part job! I use daily. Efficiency used daily proud say I acquired skill. Interacting business partners, neighbors, anyone questions also skill learned, calling people setting appointments, evicting people foreclosed homes. Company Name June 2008 September 2008 Painter/Carpenter City State Each day I would paint interior exterior houses offices. We came job site early get much work done possible. We would paint would make back job site different day paint would dry, would usually install mill work. Accomplishments I acquired friends business partners job. I would see many people business often would recommend us friends family. I also learned careful work I paint cant easily washed changed. I learned right first time. Skills Used Doing everything carefully key job. Being friendly crew people business also big deal. I learned way houses built treat different parts houses buildings differently. Education Training Highline Community College 2014 AA General City State Skills framing, frame, machinery, office, Windows, Microsoft, Mac, Apple, works, networking, paint, problem-solving skills, read, scheduling, typing, computer, formatting, leadership, teaching, learning, time-management, client negotiations",CONSTRUCTION
"CONSULTANT Professional Summary High-achieving management professional effective consultant possessing excellent communication, organizational analytical capabilities 4 years experience devising innovative strategies solutions resolve complex business challenges. Adept managing projects, vendors, analyzing organizational operations, performing customer journey, competitor gap analysis. High-achieving management professional effective consultant excellent communication, organizational analytical capabilities 4 years experience devising innovative strategies solutions resolve complex business challenges. Adept managing projects, vendors, analyzing organizational operations, performing customer journey, competitor gap analysis. Skills Strategy Operations Process Optimization Digital Transformation Cross Functional Team Management Project/Product Management Agile/Lean Methodologies Work History Consultant Company Name City State 06/2015 Current American Global Computer Security Software Fortune 500 Company Managed delivered project implement integrate new content management platform create unified brand experience, support scalability, growth enhance digital presence client's business post acquisition Led cross-functional global teams consisting technical, business functional representatives achieved key milestones time quality deliverables Prioritized, escalated resolved issues internal external stakeholders Directly managed 3rd party vendor offshore teams. Client: American Consumer Food Products Services Company Provided recommendations around User Centered Design ADA compliance E-Commerce Implementation project Performed Digital Conversion analysis using Google Analytics tool Performed User Acceptance Testing provide recommendations around usability functional design Generated process flow diagrams knowledge transfer project closure phase. Eminence Firm Development Contributions Extensive experience working senior management stakeholders develop client proposals RFP's Worked partners enhance Deloitte Digital's new market offering business development efforts. Product Strategy Intern Company Name City 09/2015 12/2015 Led practicum team Carnegie Mellon University understand IBM Bluemix (PaaS), cloud based solution use business frameworks perform market, competitor customer journey analysis Liaised cross functional teams assess opportunities marketplace, determine synergies align business unit goals corporate strategy Worked senior management stakeholders develop strategy enhance awareness, increase conversion explore new market opportunities scale client's user base. Assistant Operations Manager Company Name City 07/2012 10/2013 Business Strategy Vendor Management: Automation Hub, typical model replication Reported Chief Operating Officer recommend company wide automation strategies vendor selection Conducted gap analysis, market research, competitor financial analysis propose short, mid long term strategies Executive team. Project Management: RFID Project Member core project management team responsible coordinated cross-functional teams achieve project milestones Focused process improvement optimization enhance team productivity Defined Key Performance Indicator's evaluate vendors. Academic Projects Company Name 08/2014 12/2015 Software Product Strategy: Conceptualized launched Online E-commerce store, developed Product Strategy Roadmap, produced Engineering, Financial Marketing plan Commercialization IP: Developed Go-to- Market Strategy, Product Roadmap proposed Business Model launch CMU's Automatic Speech Recognition Technology presented Sand Hill Angel Investors Software Requirement Interaction Design: Designed working prototype first responders using human centered user design approach Human Computer interaction: Designed Apple watch prototype Porsche customers accessing contextual interviews, creating personas, generating scenarios story boards Survivable Social Network Chip: Performed Object Oriented Analysis Design along estimation, planning, development, measurement tracking software project using hybrid development approach. Education Master Science Software Management Carnegie Mellon University 2014 Recipient Software Management Fellowship academic excellence Carnegie Mellon University Selected Chief Operating Officer consult automation strategies product offerings Master Science Software Management Carnegie Mellon University 2014 Recipient Software Management Fellowship academic excellence Carnegie Mellon University, GPA:3.8 MBA International Business Institute Technology Management 2012 Distinction First Class, GPA: 4.0 MBA International Business International Business Institute Technology Management India GPA: 4.0 Skills .NET, academic, ADA, Adobe, Apple, approach, Automation, business development, Business Process, Business Strategy, Consulting, content management, Conversion, Client, Data Analysis, E-Commerce, senior management, Financial, financial analysis, functional, Google Analytics, Government, Hub, IBM, International Business, investments, IP, Marketing plan, market research, Market Strategy, marketing, market, MBA, C#, Excel, Microsoft Office Suite, Power Point, Word, Network, Object Oriented Analysis Design, optimization, policies, process improvement, Project Management, proposals, quality, Requirement, Research, RFP, Scrum, SDLC, Speech, MS SQL, Strategy, Strategy Development, Vendor Management, Vendor Management, Visio, websites Business skills: Business Strategy, Product Strategy, Consulting, Data Analysis, Gap Analysis, Customer Journey Analysis, Competitor Analysis, Market Research, Requirement Gathering,Product Management, Vendor Management Tools: Balsamiq, ALM Octane, Agile Manager, Trello, Version One, Microsoft Office Suite, Visio Methodologies: Agile, Kanban, Lean, Human Centered design, Design Thinking",CONSULTANT
"INFORMATION TECHNOLOGY MANAGER Summary Experienced Information Technology Manager committed maintaining innovative technical skills up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability communication skills assets allow excel adapt virtually situation. Experience Company Name City State Information Technology Manager 01/2007 Current Responsible maintaining budget implementing new technologies within firm. Integral part technology team responsible implementing migrating Accounting Billing system upgrade Managed firewall, network monitoring server monitoring on- off-site. Recommended architectural improvements, design solutions integration solutions. Trained members IT team regarding network security troubleshooting data circuits. Ensured network, system data availability integrity preventative maintenance upgrades. Managed Migration Exchange 2003 Exchange 2010 Manged Migration Windows XP Office 2003 Windows 7 Office 2010 Managed deployed Office 2010 Office 2013 upgrade Managed migration Physical Servers VMWare ESXi Virtual Server environment Responsible managing IT related vendor telecommunication contracts Manage IT Vendor relationships Provided documentation start-up, shut first level troubleshooting processes help desk staff. Implemented company policies, technical procedures standards preserving integrity security data, reports access. Company Name City State Technical Project Lead 11/2005 01/2007 Responsible Maintaining Client relationships Technical Integrity Infrastructure Responsible Managing Engineers assigned Client projects, Including time management, time approval resource scheduling Successfully migrated Novell 6.0 Cluster Groupwise Novell 6.5 Cluster Responsible ensuring timely completion projects Responsible Managing IT Department specific client sites,including Helpdesk management. Company Name City State Systems Engineer 01/2004 11/2005 Install, Support maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers. Maintain Patch 800 servers current environment. Manage implementation new infrastructure Server Side, co-ordinate various teams ensure deadlines met. Assisted stabilizing Novell Groupwise 6.5 installation. Implemented maintained SQL Cluster Microsoft 2003 Server environment. Company Name City State Network Analyst 10/2001 10/2003 Managed supported Novell 4.x 5.x Servers, Windows NT 4.0 Windows 2000 Servers, Citrix. MetaFrame XPa, GroupWise 5.x. Second level support PC Network related issues. Company Name City State Night Desk Supervisor 07/2000 04/2001 Supervise two additional employees responsible issue escalations follow up. Manage projects ensure on-time completion. Manage client relationships. Company Name City State Senior Network Engineer 08/1999 07/2000 Responsible LAN/WAN Infrastructure. Evaluate, purchase, implement maintain Novell Windows NT Servers. Manage Cisco Switches Routers WAN T1 Connections. Company Name City State Network Analyst 04/1997 06/1999 Support 130+ Novell Servers NDS Directory Structure. Responsible upgrading maintaining. servers well workstation clients. Company Name City State Network Support Specialist 11/1993 04/1997 Responsible All Software, hardware, Network, phone system voicemail installation support. Planned move company include Network electrical wiring well Phone system. move/upgrade. Company Name City State Service Manager 09/1988 11/1993 Install maintain customer systems, network installations rollouts new computer systesm. Supervised 3 additionaltechnicians. Education Associate Science Business Administration 1996 McHenry County College City State Business Administration Interests Algonquin Argonauts Football Board Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Additional Information AFFILIATIONS Algonquin Argonauts Football Board Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Skills Accounting, backup, Billing system, budget, Citrix MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN",INFORMATION-TECHNOLOGY
"SALES ASSOCIATE Experience 08/2014 Current Sales Associate Company Name － City State Greet customers ascertain customer wants needs. Describe merchandise explain use, operation, care merchandise customers. Compute sales prices, total purchases receive process cash credit payment. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Inventory stock requisition new stock. Ticket, arrange display merchandise promote sales. 09/2013 07/2014 Production Intern Company Name － City State Developed maintained overall production schedules. Arranged rehearsal space, audition space, production meetings. Identified obtained property requirements production based set design production script. Worked production cast encourage positive performance results. 07/2012 08/2012 Fashion Intern Company Name － City State Use traditional digital cameras, along variety equipment tripods, filters, flash attachments. Scan photographs computers editing, storage, electronic transmission. Work closely photographers, fashion coordinators, directors, producers, stylists, make-up artists, models, clients produce desired looks, finish photo shoots schedule. Visit textile showrooms keep up-to-date latest fabrics. 09/2011 02/2012 Museum Intern Company Name － City State Describe tour points interest group members, respond questions. Provide directions pertinent information visitors. Research various topics, including site history, environmental conditions, clients' skills abilities plan. appropriate expeditions, instruction, commentary. Education Dec 2016 Associates Borough Manhattan Community College － City State Jun 2013 High School Diploma Talent Unlimited High School － City State Skills photo, credit, clients, customer service, digital cameras, editing, fashion, flash, instruction, Inventory, meetings, policies, Research, sales, set design, script, transmission",SALES
"BUDGET AND ADMINISTRATION MANAGER Experience 01/2016 01/2017 Budget Administration Manager Company Name － City State Responsible providing financial explanation $3M budget division Information Technology. Upheld processes, policies procedures specified finance. Provided financial plans new year, mid-year closing financial year based upcoming projects. Created contracts vendors individuals providing services Information Technology. Worked closely Human Resources ensure positions recorded financially accommodated. Ensured monthly invoices processed timely manner. Liaison federation vendors ensure documentation received become approved partners cleared work Federation. Managed payments invoices Information Technology. 01/2006 01/2016 Administrative Aide II Company Name － City State Maintained critical day-to-day office confidentiality. Participated departmental financial planning based needs upcoming academic year. Reconciled departmental credit card accounts Chief Staff Director Global Communications upholding policies card. Provided customer services high profile guests person phone. Collaborated various departments day-to-day activities special projects. Worked special events including 40 Acres Mule Anniversary Gala; Kept detailed record donations including items auctioned. Participated hiring process day day management casual student worker. Collaborated Assistant Dean Administration numerous projects including Tisch admissions 100 125 applicants Early Decision I II, Regular Decision Transfers, Graduate Students Summer High School Programs. Prioritized inquiries Dean, acting liaison. Direct general inquiries appropriate contacts and/or departments, utilizing knowledge school university organization, policies procedures. Drafted, customized edited correspondences Dean department. Managed Tisch housing apartments. Ordered departmental supplies based actual departmental budget. Volunteered participate Freshman Follow-Up ensured freshman students new school adjusting well life NYU. Established maintain departmental filing system, securing documents confidential nature. General clerical responsibilities include maintaining departmental calendar, processing budgets, tracking staff attendance submitting timesheets Human Resources, maintaining office supplies. 01/2001 01/2006 Administrative Aide Company Name － City State Researched potential donors Prospect List used expand donor list. Created excel worksheets prospect donors, tracking giving habits preferences. Organized events, including Sundance Reception Tisch School Arts annual Wasserman Award Reception year's scholarship recipients. Maintained updated list members Dean's Council, including highly confidential personal information numerous high-profile donors. Updated maintained Advance database track prospects donors, including parents, students, faculty university promised received gifts. Coordinated travel arrangements Associate Dean External Affairs staff. Prepared documentation materials grant applications support school. Created edited correspondences, including mass mailings Dean's Council Members, Prospective Donors, parents. General clerical responsibilities included tracking departmental expenses plan new budget year, processing reconciling budgets, coordinating meetings within outside department, submitting staff timesheets Human Resources, maintained office supplies files, responding in-person telephone inquiries. Education Training 2015 MS Human Resources Management WALDEN UNIVERSITY － City State Human Resources Management 2001 BA Comparative Humanities SUNY OLD WESTBURY － City State Comparative Humanities Skills academic, Arts, budgets, budget, clerical, closing, contracts, Council, credit, customer services, database, documentation, special events, filing, finance, financial, financial planning, grant applications, hiring, Human Resources, Information Technology, Director, materials, meetings, excel, office, policies, processes, Reception, reconciling, telephone, phone, travel arrangements",ARTS
"CONSTRUCTION SUPERINTENDENT Professional Summary More 26 years construction supervision including accurate takeoffs, estimating, budgeting, contracting, Purchasing invoicing. Experience full on-site construction management land development; effectively schedule, monitor inspect work mobilization completion. Work architects, engineers, developers, contractors, inspectors, city officials, designers. Experienced phases building commercial residential. Veteran Superintendent well-versed preparing interpreting graphs, charts maps create practical schedules new construction projects. Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced P3, sure track Commercial construction Project management skills Power hand tools Computer proficient Work History Construction Superintendent 07/2017 Current Company Name – City State Assisted budgeting, bidding award subcontractors. Scheduled subcontractors, consultants, vendors ensure timely completion projects. Coordinated required inspections local jurisdictions. Coordinated required inspections local jurisdictions. Followed standards procedures maintain safe work environment. Operated wide variety equipment including power saws, sanders, grinders, cranes drill press, forklift basic hand tools. Followed company procedures maintain work environment neat orderly condition. Loaded unloaded building materials used construction. Implemented changes requested designers, owners inspectors. Accurately read, understood, carried written instructions. Owner -Operator 04/2006 05/2017 Company Name – City State Responsible job-site performance contract completion accordance contract documents Commercial Tenant Improvements. Work foreclosure markets Leading Banks Local Brokers. Manage Maintained 1250 homes, fiscal year. Review plans specs schematic design pre-construction. Coordinate utility service providers per project schedules. Obtain building specialty permits local jurisdictional agencies. Conduct weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Perform regular job site observations provide direction general contractor personnel. Digitally archive weekly progress technical photographs assigned projects. Prepare followed required punch lists. Oversee entire building turnover process, enhancing communication construction management. Prepare regular interval progress reports. Avoid construction delays efficiently following site inspections timely manner. Schedule contractors materials deliveries. Train promoted continued education on-site crew members. Project Manager/Superintendent 07/2002 12/2005 Company Name – City State Responsible contracts Saint Agnes Medical Center North Wing Expansion. Handled payment application change orders. Scheduled monitored prime trade contractor's meetings; coordinated submittal's substitution requests. Maintain budgets, process invoices control overhead costs. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Reported quality performance site site construction managers. Operations Manager 06/2002 03/2003 Company Name – City State Responsible operations warehouse, Installations 22 million systems furniture. Scheduled, monitored inspected work start customer orientation. Maintained budgets, processed invoices controlled overhead costs. Offered technical assistance service providers. Scheduled contractors materials deliveries. Project Manager 08/1999 04/2002 Company Name – City State Responsible scheduling, monitoring overseeing aspects project. Worked owners directly. Maintained Budget processed Invoices Billings. Worked Private Public projects. Performed customer service orientations professional manner. Commercial valued $50 million., Project Size 22.5 MillionGottschalks Inc. Gottschalks Expansion 27 StoresPerformed remodels 27 newly added store Oregon, Washington, Idaho, Nevada Alaska. Constructionconsisted demo existing, Metal Stud Framing, Lath Plaster. Construction took 11 month completed completed time, within budget claims. Position Held Project Manager Project Size 48.5 Million. Superintendent Project Engineer 08/1991 03/1999 Company Name – City State Budgeted contracted work Butler Building, Tilt Ups Wood Frame projects. Scheduled, monitored work progress worked Project Manager. Worked phases project. Helped Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter 08/1986 04/1991 Company Name – City State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews work loads. Finish work, electrical, plumbing rough-in top out. Education Completed apprenticeship school obtained Journeyman certification: 1990 H. s. Diploma 1983 North Monterey High School City State Certifications General Contractor License# 961804EPA Accreditation 18717Certified Open Water Diver (PADI)Certified Jump MasterCommunity InvolvementBoy Scouts America Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced P3, sure track Commercial construction Project management skills Power hand tools Computer proficient Work History Construction Superintendent 07/2017 Current Company Name – City State Assisted budgeting, bidding award subcontractors. Scheduled subcontractors, consultants, vendors ensure timely completion projects. Coordinated required inspections local jurisdictions. Coordinated required inspections local jurisdictions. Followed standards procedures maintain safe work environment. Operated wide variety equipment including power saws, sanders, grinders, cranes drill press, forklift basic hand tools. Followed company procedures maintain work environment neat orderly condition. Loaded unloaded building materials used construction. Implemented changes requested designers, owners inspectors. Accurately read, understood, carried written instructions. Owner -Operator 04/2006 05/2017 Company Name – City State Responsible job-site performance contract completion accordance contract documents Commercial Tenant Improvements. Work foreclosure markets Leading Banks Local Brokers. Manage Maintained 1250 homes, fiscal year. Review plans specs schematic design pre-construction. Coordinate utility service providers per project schedules. Obtain building specialty permits local jurisdictional agencies. Conduct weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Perform regular job site observations provide direction general contractor personnel. Digitally archive weekly progress technical photographs assigned projects. Prepare followed required punch lists. Oversee entire building turnover process, enhancing communication construction management. Prepare regular interval progress reports. Avoid construction delays efficiently following site inspections timely manner. Schedule contractors materials deliveries. Train promoted continued education on-site crew members. Project Manager/Superintendent 07/2002 12/2005 Company Name – City State Responsible contracts Saint Agnes Medical Center North Wing Expansion. Handled payment application change orders. Scheduled monitored prime trade contractor's meetings; coordinated submittal's substitution requests. Maintain budgets, process invoices control overhead costs. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Reported quality performance site site construction managers. Operations Manager 06/2002 03/2003 Company Name – City State Responsible operations warehouse, Installations 22 million systems furniture. Scheduled, monitored inspected work start customer orientation. Maintained budgets, processed invoices controlled overhead costs. Offered technical assistance service providers. Scheduled contractors materials deliveries. Project Manager 08/1999 04/2002 Company Name – City State Responsible scheduling, monitoring overseeing aspects project. Worked owners directly. Maintained Budget processed Invoices Billings. Worked Private Public projects. Performed customer service orientations professional manner. Commercial valued $50 million., Project Size 22.5 MillionGottschalks Inc. Gottschalks Expansion 27 StoresPerformed remodels 27 newly added store Oregon, Washington, Idaho, Nevada Alaska. Constructionconsisted demo existing, Metal Stud Framing, Lath Plaster. Construction took 11 month completed completed time, within budget claims. Position Held Project Manager Project Size 48.5 Million. Superintendent Project Engineer 08/1991 03/1999 Company Name – City State Budgeted contracted work Butler Building, Tilt Ups Wood Frame projects. Scheduled, monitored work progress worked Project Manager. Worked phases project. Helped Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter 08/1986 04/1991 Company Name – City State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews work loads. Finish work, electrical, plumbing rough-in top out.",CONSTRUCTION
"PROJECT COORDINATOR – CONSTRUCTION SIDE Summary Resourceful accomplished Office Manager extensive office operations personnel organization expertise.Versatile Office manager capable managing dynamic cross-functional teams well projects. Over 10 years progressive experience business management legal arena. Highlights Interpersonal Skills: Works Independently, Handles Pressure Well, Meets Deadlines, Proficient Managerial Skills, Effective Team Leader Efficient Team Player, Excellent Customer Service Skills, Exemplary Work Ethic, Multi-tasks, Plans organizes individual corporate meetings, Excellent written verbal communication skills Technical Skills: Typing (70 WPM), Dictaphone, Transcription, Speed Writing, CaseNet, Proficiency Microsoft Word (95 Word 2007), Microsoft Word Perfect, Excel, Outlook, Access, PowerPoint, Timeslips, Quikbooks, Other miscellaneous programs, Calendaring, Travel Arrangements, Itineraries, Proficient using “Tickle System” legal corporate matters, Filing, Fax Machine, Copiers, Travel Arrangements, E-filing, Multi-line Telephone Systems. Data Entry (Superior), Minutes Meetings, A/P A/R Skills LEGAL EXPERIENCE (10+ years): Administrative Law, Corporate Law, IP, Contractual Law, Bankruptcy Law (Debtor's rights: Chapter 7 13), Workers' Compensation Law. Domestic/Family Law, Estate Planning, Personal Injury, Medical Malpractice, Plaintiff Defendant Work, Creditor Debtors' Rights Accomplishments Increased office organization developing efficient filing system customer database protocols.Planned executed aspects major office headquarter move.Developed implemented company's first employee manual outlining proper business procedures office policies. Experience Project Coordinator – Construction Side September 2014 May 2014 Company Name － City State Designed electronic file systems maintained electronic paper files.Managed day-to-day tactical long-term strategic activities within business.Compiled synthesized relevant business data coordination integrators, local jurisdictions, materials, customers successful delivery completion projects. Dispatch – Life Safety – Managed IP Services January 2012 September 2013 Company Name － City State Monitor dispatch Burglary Alarms, Fire Alarms, Medical Emergency Alarms Signals using proven methods book Standard Operating Procedures Handbook ensuring life safety measures life threatening emergencies.Monitor dispatch maintenance issues alarm systems backup monitoring equipment, including panels, receivers, sensors key fobs. Enter request service issues schedule field tech support appointments. Take incoming calls clients, informing, answering questions troubleshooting problem areas alarms signals. Temporary placement Leasing Agents, Assistant Property Managers Property Managers July 2011 December 2011 Company Name － City State Various Leasing computer programs, i.e. MRI program, Yardi program, Model Vacant Tours, Add Guests, Work Orders, Follow up, Accept Monies, Lease Apartments (most leased – 2 apartments one business day). Closing Skills, Desire make large strides short period time. Small Communities Boulder Springs (100+ units), Medium Communities (Bonhomme Village, Meadow Park) (200 – 400 units), Large Communities (600+ units) Knollwood Apartments, Marlboro Trails, Mills Property, Gingco Property. File Audits, Insurance Audits. Ensure compliance legal standard tenants, maintenance crew office staff. Office Manager/Field Supervisor July 2007 April 2011 Company Name － City State Under $500,000 annual income budget. Help write implement mission statement, ensure SEC filings, Certificate Good Standing, Annual Reports, etc., Administrative Policies Procedures, Company Rules Regulations, Highly ethical practice due diligence, ensure confidentiality business matters compliance state laws legal requirements.General Office Duties: A/R, A/P including monthly reconciliation business accounts using QuickBooks, Annual Tax Preparation, General Office Procedures included Filing, Correspondence, Ordering Office Materials, Client Contact, Sales Marketing, including direct mailings flyer designing distribution. Field Supervisor Duties: Schedule work crews, Ordering Pickup/Delivery equipment, tools, materials job. Schedule job labor deliver materials, ensure local state compliance jobs. Job site quality control training simple work tasks. Ongoing communication crew customers completion job assignment. Handle Negotiations contracts necessary help facilitate best outcome parties involved. Education Associate Applied Science Business Administration 2011 St. Charles Community College － City State Associate Applied Science Paralegal Studies 1994 Washburn University － City State",CONSTRUCTION
"MECHANICAL DESIGN ENGINEER INTERN Summary Over 2 years combined professional educational experience 3D Modelling Product Design 1 year hands-on experience FEA, Stress Analysis, Numerical Modelling Static Dynamic Analysis Certified Product Design Analysis, Engineering Mechanics OCTG Researched fields CFD Design Heat Transfer Mechanisms Internship experience Maintenance Engineer Well rounded Professional passion innovate improve performance quality Highlights 3D Modelling, Product Design, Statistical Analysis, Design Experiments Stress analysis, Structural analysis Trusses, Frames, Finite element analysis (FEA), Heat Transfer, API, DNV, ASME, Machining, Manufacturing Software Skills Hands-on Experience: AutoCAD, AutoDesk Inventor, Pro Engineer, Creo, MicroStation, SolidWorks, Catia V5, Matlab, Ansys, Pipesim, Orcaflex, Comsol, Pipesim, Microsoft Office Excel, Access, Outlook, PowerPoint, Visio, Microsoft Project Working Knowledge: OLGA, PTC Windchill Quality Solutions, PLM, Simulink, MathCAD, PLC Programming, LabVIEW, PeopleSoft, SAP, SQL, C, Python, LINUX Operating System: Windows XP, Windows 7, Windows 8, Mac OS, Chrome OS, Android, iOS, BIOS Accomplishments Enhancement condensation Heat Exchanger prototype. Project Scope Designed Fabricated Shell Tube Heat Exchanger ProEngineer Pipeline Simulation, Design Optimization field production using Flow Assurance strategies Pipesim* FEED Stress Analysis Subsea pipeline system- WG Kenny Project CFD Analysis flow inside pipelines improve offshore drilling mechanisms Ansys Fluent Design, CFD Analysis Optimization Computer Heat Sink maximize Heat Transfer Rate COMSOL Design Analysis Press Tool Prototype ProEngineer Ansys Mechanical Chassis Exterior Designer National Go Kart Championship 2013, India Catia V5, Pro/E Ansys Key Competencies AutoCAD, ProE SolidWorks 5 years ANSYS 2 years Finite Element Analysis 2 years Product Design Analysis 1 year. Experience September 2014 August 2015 Company Name City State Mechanical Design Engineer Intern Subsea Pipeline 'S lay' installation analysis using DNV OS F101 Drilling Riser Design High current environment. Experience Recoil, Hang Drift analysis Steady State Multiphase Flow Simulation pipelines using Pipesim considering Flow Assurance Strategies Designed 3D models Subsea Systems using SolidWorks package Analyzed mechanical systems including FEA Structural Fatigue Delivered Drilling Riser design document 3 days usually takes 1-2 weeks Standardized MS Excel template expedite design calculation process hours would take days Recommended efficient design reduce cost manufacturing Gained overall knowledge pertaining 3D Modelling, Product Design, OCTG, Project Management, Project Engineering, Stress Analysis, Wall thickness evaluation Tension force calculations Gained experience applying various industry codes offshore oil gas projects. Conversant Flow Assurance Strategies, pipeline analysis codes: API RP 2A, API RP 1111, DNV-OS-F101, ASME B31.8, DNV-RP-F110, DNV-RP-E305, DNV-RP-F101; riser analysis code: API-RP-2RD drilling riser analysis code: API-RP-16Q. January 2014 June 2014 Company Name Fitness Zone Attendant Certified First Aid Emergency evacuation. Enforced safety policies assisted customers workout sessions. Acknowledged communication skills interacting people different nationalities. Emerged strong professional balancing rigorous work schedules academics. June 2011 August 2011 Company Name Maintenance Engineer Intern Investigated operations maintenance problems Heat Exchangers Refrigerators Monitored, Analyzed Initiated actions increasing efficiency operation Studied P&ID's, Wiring Diagrams Manuals recommended economic maintenance solutions Developed prototype heat exchanger integrated hydrophobic coating costed $10 per foot Succeeded increasing condensation rate 27%, making environment friendly Proposed model 21% compact 22% ($18k) less expensive, performs equally well comparison present heat exchangers Submitted report scope improvement innovative design reduced cost. Education Dec 2014 CGPA Master Science Mechanical Engineering GPA: GPA: 3.274/4 Mechanical Engineering GPA: 3.274/4 8/10 May 2013 University Houston Main Campus Texas CGPA Bachelor Engineering Mechanical Engineering Mechanical Engineering Anna University India Skills 3D, Ansys, API, AutoCAD, C, Catia, communication skills, Design Experiments, First Aid, LabVIEW, LINUX, Machining, Mac OS, MathCAD, Matlab, mechanical, Access, MS Excel, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Windows 7, Windows 8, Windows XP, MicroStation, oil, OS, Operating System, PeopleSoft, PLC Programming, PLM, policies, Pro Engineer, Product Design, Project Management, Python, Quality, safety, SAP, Simulation, SolidWorks, SQL, Statistical Analysis, Visio, Wiring Diagrams",FITNESS
"STORE MANAGER Career Overview Highly enthusiastic customer service professional 19 years client interface experience. I worked customer service long time. Face face meetings well phone. Core Strengths Job Objective To work customer service industry bring 14 years experience knowledge help improve skills well one best customer service order seek advancement. Summary Qualifications To serve liaison customer meeting questions concerns Excellent problem solving skills Excellent typing skills Excellent written oral communication skills MS word Microsoft Excel Real Estate License Bilingual Korean English Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Courteous demeanor Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Work Experience Store Manager July 2006 September 2013 Company Name － City State I ran day day operations ordering merchandise (books, accessories, speaking different dealers). As store manager daily duties working customers, answering questions may products, instruments accessories carry, well helping people rentals. Customer Service Agent May 2009 April 2013 Company Name － City State Worked customer service agent making announcement claims area Korean English Hartsfield Jackson International Airport, helped people trouble shoot problems baggage issues, well charge monthly reporting passenger counts Atlanta International Airport. Also worked closely Customs Border Protection. I also worked ramp well Korean Airlines needed. Real Estate Agent January 2006 September 2008 Company Name － City State I helped people find dream homes well negotiate contracts buyers sellers side, I also great knowledge Multiple Listing System, well answered phones, made 100-200 cold calls day looking new prospects. Assistant Manager December 2005 July 2006 Company Name － City State I sold personal training memberships helping clients achieve weight goals, gave new clients introductory workout session assess strengths weaknesses, well deal customer service issues, set new appointments new sales well worked personal trainer. Personal Trainer/Assistant Fitness Director July 2000 November 2005 Company Name － City State I sold personal training memberships, charge hiring interviewing personal trainers assistant fitness director, Helped HR pay roll, front desk duties, dealing customer service issues, helped part-time bilingual sales Korean speaking clients well train teach use machines create fitness program cater goals, also sold merchandise sports drinks, Inventory manager drinks coming gym, organized juiced room 3x's week, First employee receive raise 8 years, focused mostly rehabilitation training clients injuries shoulder, knee, sports injuries, helped people lose weight attain fitness goals, hit $5000 revenue goal 6 months row, worked general manager Bell Plaza Sports Club one week running day day operations 24 hr gym, dealt customer service issues complaints, billing, membership problems, trouble shooting come solutions order make customers happy, team leader always willing listen new suggestions improve sales, strong people skills working people different ethnicities. Educational Background BA Sociology 2000 Binghamton University － City State Sociology High School Diploma Miscellaneous 1995 Flushing High School － City State Miscellaneous Skills billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written",FITNESS
"OWNER SENIOR GRAPHIC DESIGNER UX DESIGNER APP DEVELOPER LINKSLINKSLINKSLINKSLINKS dLINKSLINKSLINKSLINKSLINKSLINKS LINKSLINKSLINKSLINKS Professional Summary Multi-talented [Job Title] skilled several artistic mediums, including [Medium] [Medium] Seasoned [Job Title] specializes print environmental graphics. Graphic Designer multi-tasks manages time well fiercely competitive, fast-paced environments. Graphic Artist motivated work projects collaboratively design team conception final production. Skills Excellent communication skills Complex problem solving Print advertising Web site advertising Website design expert Complex problem solving Superb eye detail Proficient Adobe CS6 Website electronic marketing Print advertisements CSS expertise SMS deployment Proficient photograph restoration Customized template design Excellent leader Advanced graphic design Work History Owner Senior Graphic Designer UX Designer App Developer 01/2010 Current Company Name – City State Enhance CSS, HTML, PHP codes frontend backend e-commerce store · Create graphics silkscreen direct garment (DTG) printing · Work programmers design online-tool enable users personalize designs, provide access quality on-demand printing services. Translated complex concepts data compelling visuals media outreach. Designed new on-brand visual elements effectively convey concepts messaging. Maintained consistent use graphic imagery materials marketing outreach. Senior Graphic Designer 10/2006 06/2007 Company Name – City State Designed original graphics private label top bottom sleepwear · Created licensed art toddler boys, including Warner Bros., Disney, Hasbro · Researched shopped stores new concepts printing treatments. Tech packs. Senior Graphic Designer 01/2006 09/2006 Company Name – City State Designed girls (tweens) graphics multiple applications including appliqués, embroideries, patches silkscreens. Created cads, line sheets, tech packs, lables hangtags · Worked designer develop illustrate new fashion styles production sales · Shopped stores researched variety trend resources develop new graphics girls. Designed new on-brand visual elements effectively convey concepts messaging. Maintained consistent use graphic imagery materials marketing outreach. Graphic Designer /Graphic Artist 06/2002 02/2005 Company Name – City State Worked Designers create new art concepts screen tees, embroideries, appliqués boys girls jackets, knit tops, bottoms, jeans · Created Licensed art boys/girls, including Superman Batman · Worked screen printers, researched develop new techniques printing season · Shopped stores provided input graphic trends. Designed new on-brand visual elements effectively convey concepts messaging. Maintained consistent use graphic imagery materials marketing outreach. Formatted text graphics blog posts, newsletters materials. Graphic Designer 10/1998 02/2002 Company Name – City State Designed graphics boys girls screen tees, embroideries appliquész · Conceptualized illustrated packaging, labels hangtags · Sourced supervised offset digital printing · Design licensed private label art boys tops allover prints bottoms. Translated complex concepts data compelling visuals media outreach. Designed new on-brand visual elements effectively convey concepts messaging. Maintained consistent use graphic imagery materials marketing outreach. Education Bachelor Arts 5 2012 Hebert H. Lehman College City State Psychology Fine Arts Art Design coursework Sketching, Drawing, sculpture, painting Advanced Illustration coursework Industrial psychology experimental psychology Social psychology Statistics Certificate Field Production City State Student government representative Graphic Specialist Certificate The Mac Learning Center City State CNC Operator Basic Vocational Certificate Coursework Sheet Metal Drafting Mathematics Graphic Digital Design Certificate Certificate Pattern Making Fashion Design Mayor Fashion Institute City State Pattern making Sewing Sketching Certificates Fashion Commercial Photography Abiezer (Victor) Mota 1630 Research Ave City State Coursework Sheet Metal Drafting Mathematics Quality Technology Certificate CNC Operator Basic Vocational Certificate Online Portfolio: http://victormotanyc.wix.com/abiezer-mota Mobile: 917-773-6397 City State Accomplishments Awarded [School Name] increasing class art budget. Employee Recognition Award Nominee [Year] Honorary volunteer Graphic Designer [Foundation Name] [Year] [Show name] design challenge finalist [Year] Certifications zzxzX XZ xz ZX zx x ax asXC axc x SADCsdc dsCdscDC DC DC Skills 3D Max, ActionScript, Adobe, Photoshop, Artist, art, Book, com, Corel Draw, CSS, Dreamweaver, e-commerce, Fashion, Final Cut Pro, Flash, Graphic Designer, graphics, Graphic, UX, HTML, http, Illustrator, InDesign, Journalist, Director, Maya, access, Excel, Microsoft Office Suite, PowerPoint, Word, Developer, packaging, Photography, PHP, printers, quality, Quark Express, Research, sales, Technician, tops, trend, Videographer",APPAREL
"FINANCE OFFICER Summary Profile: An experience Accountant data base worker developed strong accounting background working Data Base Accounting packages four years. Team oriented individual good interpersonal skill demonstrated ability accurately evaluate customer requirement complete related tasks project satisfy exceed customer requirement time. I ability create conducive atmosphere colleagues work. Keen, presentable goal getter, effective team member, trust worthy, reliable well organize team player. Confident working alone senior authorities, creative enjoys using initiatives. Flexible adapt work wide range tasks. I ability work within tight schedules outside official hours. Highlights Analytical reasoning Compliance testing knowledge Financial statement analysis Account reconciliation expert Financial planner Effective time management Accomplishments Achieved 25% cost reduction eliminating redundant processes. Formally recognized excellence achieved financial analysis, budgeting forecasting. Experience April 2014 January 2016 Company Name City Finance Officer Develop internal control policies, guidelines, procedures activities budget administration, cash credit management, accounting. Coordinate direct financial planning, budgeting, procurement, investment activities part organization. Maintain current knowledge organizational policies procedures, federal state policies directives, current accounting standards. Receive cash checks make deposits. Advise management short-term long-term financial objectives, policies, actions. Prepare direct preparation financial statements, business activity reports, financial position forecasts, annual budgets, reports required regulatory agencies. Evaluate needs procurement funds investment surpluses make appropriate recommendations. Provide direction assistance organizational units regarding accounting budgeting policies procedures efficient control utilization financial resources. Analyze financial details past, present, expected operations identify development opportunities areas improvement needed. Supervise employees performing financial reporting, accounting, billing, collections, payroll, budgeting duties. Compute, withhold, account payroll deductions. April 2013 October 2013 Company Name City Administrative/Finance Officer Supervising monitoring sheet haulage work London Mining Perform payroll functions, maintaining timekeeping information processing submitting payroll. Collect deposit money accounts, disburse funds cash accounts pay bills invoices, keep records collections disbursements, ensure accounts balanced. Manage Sage Accounting software relation company activities. Income Expenditure data inputting analysis.i.e customer invoices, supplier invoices, credit card payments, inputting cost various overheads April 2013 October 2013 Company Name City Data Entry Supervisor Reporting Senior Supervisor Data Collected surveys Supervising output colleagues ensure work done orderly time. Responsible coding different information gathered surveys Analysing authencity report make sure truthful accurate sending various donors September 2012 April 2013 Company Name City Compliance Internal Controlls Officer Daily reconciliation four(4) Banks international bank accounts Weekly report activities bank Monthly cash count branches Preparing customer transaction report Comply applicable Money Laundering Prevention Procedures and, particular, report suspicious activity Unit Money Laundering Prevention Officer Line Manager. Adhere policies including escalation compliance requirements, follow relevant internal controls procedures relate process, products, policies regulations. Weekly review KYC document ensure authentic Ensuring account opening packages information submitted customers Collect analyze data detect deficient controls, duplicated effort, extravagance, fraud, non-compliance laws, regulations, management policies. Examine records interview workers ensure recording transactions compliance laws regulations. Daily reconciliation four(4) Banks international bank accounts Weekly report activities bank Monthly cash count branches Preparing customer transaction report Comply applicable Money Laundering Prevention Procedures and, particular, report suspicious activity Unit Money Laundering Prevention Officer Line Manager. Adhere policies including escalation compliance requirements, follow relevant internal controls procedures relate process, products, policies regulations. Weekly review KYC document ensure authentic Ensuring account opening packages information submitted customers Collect analyze data detect deficient controls, duplicated effort, extravagance, fraud, non-compliance laws, regulations, management policies. Examine records interview workers ensure recording transactions compliance laws regulations. Education 2013 Fourah Bay College City State Sierra Leone Accounting Finance Bachelor Science GPA: Graduated honors. Honours Accounting Finance Apr Graduated honors. Interests Volunteer, Lunch Box Treasurer/sectary, Student Government I also active member student sports club. Skills Customer Personal Service Administration Management Active Listening Judgment Decision Making Time Management Quality Control Analysis Computers Electronics Clerical Additional Information Volunteer, Lunch Box Treasurer/sectary, Student Government.",FINANCE
"PUBLIC RELATIONS SPECIALIST Summary Dedicated Communication Specialist extensive experience media relations special event planning. Areas expertise include writing many audiences, public policy analysis managing multiple priorities. Highlights Superb writer editor Trained media relations crisis communication Print electronic media Deadline-driven Exceptional problem solver Compelling public speaker Exceptional writing skills Event planning SEO knowledge Microsoft Office Suite WordPress Adobe Photoshop Quark XPress InDesign Final Cut Pro Skilled multi-tasker Focused driven Dedicated team player Positive attitudeExcellent communicator Firm grasp Associated Press Stylebook Social media communication (ie: Facebook, Twitter, LinkedIn, Ello, Women.com, Instagram, tsu, MySpace, Google+) Accomplishments Communicated public, elected officials, media employees. Ran communications public relations efforts hundreds projects minimal budgets. Developed implemented innovative internal communications strategy improve employee engagement strategic messaging. Experience Public Relations Specialist March 2012 January 2014 Company Name － City State Created position took duties PR agency Promoted plan media, Health Plan members public Updated monitored social media communication website Wrote implemented yearly Public Relations Social Media plans Arranged sponsorships area events, promotion event planning Coordinated implemented community relations programs charitable events Tracked negative communication organization websites blogs developed strategies addressing it. Devised optimal communications strategies reach target audiences. Planned publicized events, including negotiating vendor contracts. Developed implemented communication strategies information programs. Communication Officer January 2005 August 2010 Company Name － City State Hired newly-created position develop PR function Communicated public, elected officials, media employees Wrote distributed press releases, speeches, newsletters collateral material Planned executed press conferences Trained executive staff media relations. Prepared briefed officials staff prior media interviews. Created maintained Facebook Twitter presence Analyzed public policy issues Wrote letters commissioners' behalf governor, federal, state agencies Developed multi-media events, later uploaded video website Assisted planning executing community meetings Created implemented yearly Communication Plan Managed crisis communications, securing [Number] media articles editorials support company. Edited revised marketing content guarantee highest quality writing. Established effective working relationships clients, government officials media representatives. Wrote edited company whitepapers, emails, newsletters web content. Developed brand identity, including distinctive graphic style tone, company communications. Wrote [Number] press releases media advisories per week. Tracked negative communication organization websites blogs developed strategies addressing it. Devised optimal communications strategies reach target audiences. Planned publicized events, including negotiating vendor contracts designing promotional materials. Marketing/Comm December 1998 October 2004 Company Name － City State Took newly-created position Public Relations agency Wrote distributed press releases, responded calls media, including CNN Associated Press Managed marketing communication hospital clinics, including design placement advertising, plus media public communication Trained administrative line staff media relations, prepped briefed staff members prior media interviews Designed wrote newsletters, brochures, direct mail pieces collateral materials Wrote developed internal communication staff, including unionized staff Coordinated hospital's website Provided strategic marketing advice Senior Leadership team, board physicians Created executed yearly Marketing Plan, Communication Plan departmental budget Planned executed hospital open houses educational events Managed Marketing/Communication staff volunteers needed Managed crisis communications, securing [Number] media articles editorials support company. Edited revised marketing content guarantee highest quality writing. Managed company's formal employee communications system distribute company news critical information. Wrote newsletter marketing copy presentation materials special projects. Established effective working relationships clients, government officials media representatives. Wrote edited company whitepapers, emails, newsletters web content. Developed brand identity, including distinctive graphic style tone, company communications. Wrote 3-10 press releases media advisories per week. Devised optimal communications strategies reach target audiences. Evaluated advertising promotion programs compatibility public relations efforts. Edited distributed press releases pitches local national media outlets, securing positive coverage multiple publications. Wrote designed effective sales communications collateral. Planned publicized events, including negotiating vendor contracts designing promotional materials. Wrote, designed edited newsletters, flyers, web content CEO presentations. Managed internal communications, including production management print electronic newsletters. Reporter/Editor December 1992 May 1998 Company Name － City State Researched wrote news stories editorials Copy edited reporters' stories grammar, spelling accuracy Worked Associated Press provide photos and/or news stories Designed laid daily pages, including editorial page Photographed various events, news sports edited photos Responsible managing newsroom reporters editor's absence Wrote factually correct, concise engaging news stories within tight deadlines. Gathered verified factual information regarding stories interviews, observation research. Introduced fresh new angles previously-reported material update inform readers. Networked various industry leaders experts gather multiple perspectives issues. Captured visual content edited general assignment stories print Covered breaking news murder trials fatal auto crashes. Simplified topics healthcare, energy, government technology clear, concise compelling writing. Wrote 3-7 news stories per day print. Reported penned front-page breaking news stories provided real time updates online. Education Master Communication Leadership Communication Leadership Studies 2015 Gonzaga University － City State USA Expected completion: fall, 2015 Will complete Certificate International Media summer, 2015 Built cross-cultural competence study abroad opportunities Problem-solving skills, analytical ability adaptability Bachelor Science Communication 1992 Oregon State University － City State USA Bachelor Science Degree; Communication Presentations Planned executed multiple press conferences. Planned, wrote created first-ever State County Address, multi-media presentation audience 300, well three subsequent addresses. Created yearly Power Point presentation CEO presented Chamber Commerce meetings. Wrote speeches CEOs commissioners present ribbon cuttings community events. Skills Public Relations, Media Relations, PR, Advertising, Marketing, Budget, Direct Mail, Marketing Plan, Public Policy, Community Relations, Event Planning, Adobe Photoshop, Content Management Systems, InDesign, Microsoft Office, Ms Office, Operations, Photoshop, Quark XPress, Training, Video Production",PUBLIC-RELATIONS
"ENGINEERING PROJECT MANAGER III Summary Results-focused, safety conscientious team leader/player 15 years successful experience aviation industry Field Engineer, Maintenance Support Engineer, A&P Mechanic, Avionics Technician various types rotary fixed wing aircraft. Experienced phases commercial military aviation maintenance, aviation business, engineering, logistics, support, supply. Analytical Troubleshooting Skills, Project Management, Quality Control, Maintenance, Management, Logistics, Electronic Mechanical Technology, Program Management, Quality Assurance/Control, Safety Compliance, Risk Management, Change Control Processes Skills Electronic Mechanical Technology Maintenance Management Project Management Program Management Lean/six sigma principles Mechanical Component Troubleshooting Quality Assurance/Control Material Management Staff Development/Leadership Technical Interface Safety Compliance Microsoft Office, Microsoft Project, Microsoft Access, SAP, SharePoint Experience 02/2018 Current Engineering Project Manager III Company Name － City State Performs variety duties associated development revision aircraft maintenance work instruction cards. Utilize automated publishing system author certain work instruction cards. Supervises initiation maintenance project files Ensures effective technical coordination Customer representatives participates good communication Customers Ensures engineering activity compliant project milestones. Alerts project management case unforeseen variation suggests needed mitigation measures Participates project planning definition providing engineering milestones requirements Ensures effective interdisciplinary coordination weekly meetings. Takes necessary technical decisions case unresolved conflicts disciplines. 08/2011 02/2018 Field Engineer/Maintenance Support Engineer Company Name － City State Aircraft Repair/Modification Representative on-site domestic international locations protocol heavy maintenance, repair overhaul, Block Upgrades, Prototypes, modification activities CC-130J aircraft. Expertly plan, quote execute Air Mobility Maritime Missions (AMMM) prototype/upgrade/modification/repair projects. Provide liaison support AMMM Sustainment Engineering, conduct Engineering Change Request evaluation/quoting. Conduct technical maintenance training customers, suppliers, LM reps, contractors military personnel. Skillfully troubleshoot technical problems/issues affecting maintenance activities. Ensure maintenance requirements executed operational heavy maintenance, repair overhaul (MRO) activities implementation Engineering Authorizations Service Bulletins. AOG (Aircraft Ground) Project Manager Royal Saudi Arabian Air Force. Act Sustaining Engineering Logistics Support Services Fleet Manager. Review TCTO/Service Bulletin retrofit documents implementation. Collaborate Engineering develop SOW's (Statement Work) BOE's (Basis Estimate) Develop project work schedules business unit sub-contractors. Project Management Effectively manage project team, define scope, develop manage project plans budgets. Direct activities, project objectives, risk management, change control processes communications ensure project compliance Project Management Methodology. Develop project schedules, status reports, analyze schedules make resource balancing revisions. Coordinate activities project personnel ensure projects progress schedule within budget. Effectively delegate project tasks ensure successful task completion. Demonstrate exceptional process orientation, solid understanding project management techniques, methodologies best practices. Quality Assurance Demonstrate thorough knowledge principles, concepts methodology related aircraft QA programs. Apply knowledge operating practices procedures related rework processing aircraft systems components verify work document review, materials procedure checks onsite surveillance, making certain quality requirements met. Conduct QA inspections, check entire system ensure components installed proper location. Inspect technical files maintained within shop condition, completeness accuracy. 03/2001 Current Aircraft Mechanic Electrician Avionics Technician Company Name － State Qualified clear Red-X (Quality Control C-130 aircraft electrical systems), accountable total airworthiness assigned aircraft. Serve technical authority advise on, examine approve airframe, mechanical, electrical pneudraulic repairs assigned aircraft. Provide effective leadership, supervision, training assistance 30 apprentice journeyman personnel performing precision maintenance C-130 model aircraft, support equipment, forms records aircraft. Schedule maintenance ensure completion critical actions, optimum workflow resource utilization. Test repair components using mockups test equipment. Adjust, align, rig calibrate C-130 aircraft systems, perform engine run-up. Supervise/perform aircraft component inspections, checking components clearances, tolerances, proper installation operation. Apply technical data equipment specifications determine impact equipment modifications substitutions upon multi-system operation various maintenance alignment procedures. Conduct pre-flight, BPO/pre-flight, thru-flight basic post-flight inspections. Troubleshoot, maintain inspect airframes, aircraft systems, components, assemblies support equipment. Use Flight Line, Isochronal Dock Integrated Avionics experience repair C-130 aircraft electrical systems clear discrepancies returning aircraft working service. Accomplish Isochronal inspections Phase dock. Provisioning Analyst Analyzes technical data reports determine spares support equipment provisioning requirements. Reviews site survey results letters offer acceptance formulates specific recommendations spare/repair parts support equipment. Originate support plans offer potential customers provide technical assistance existing customer personnel. Review BOM (Bill Material) ensure contractual obligations met. Review drawing revisions BOM manufacturing changes. Education Training Dec 2015 MBA Eastern New Mexico University － City State Jan 2008 Bachelor Science Professional Aeronautics Embry-Riddle Aeronautical University － City State Professional Aeronautics May 2004 Associate Science Airframe Power Plant Technology Enterprise Community College － State Airframe Power Plant Technology Skills Air Force, basic, budgets, budget, C, Databases, electrical systems, forms, drawing, Inspect, instruction, Leadership, letters, Logistics, Schedule maintenance, materials, Mechanical, meetings, Microsoft Access, Microsoft Office, Microsoft Project, SharePoint, personnel, processes, Program Management, progress, Project Management, project planning, project plans, quality, QA, Quality Control, Quality Assurance, repairs, risk management, Safety, SAP, six sigma, Staff Development, supervision, technical assistance, test equipment, Troubleshoot, Troubleshooting, Upgrades, upgrade, workflow, author Additional Information Security Clearance: Active DoD Secret *Enterprise Resource Planning Certifications/License: FCC License, A&P License Security Clearance: Active DoD Secret",ENGINEERING
"SALES Professional Summary Talented Construction Manager twenty years success various projects Independent Contractor. Solid experience managing levels small large scale projects. Extensive experience preparation complete cost estimation. Accomplished completing project time budget. Strong leadership relationship building skills providing clear direction explanation plans contract terms. Meticulous work. Proficient juggling multiple tasks, working pressure, take pride attention detail. Collaborate successfully architects, owners construction staff complete multi-million dollar projects. Experience 01/2016 Current Sales Company Name － City State Sell rifles, pistols, shotguns accessories. Provide quality control state federal required paperwork. Provide excellent customer service identifying customer company needs. Provide company maintenance services. Competently install purchased accessories customer firearms. 01/1992 01/2015 Broadcast Engineer Construction Project Manager City State Reviewed plans specs schematic design pre-construction. Completed tear-down existing structures prepared new construction Coordinated utility service providers according project schedules. Obtained building specialty permits local jurisdictional agencies. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Reported immediate supervisors production conformance contract schedule. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Worked construction administration consultants plan field observations schedule. Digitally archived weekly progress technical ""Knowledge Base"" photographs assigned projects. Prepared followed required punch lists. Oversaw entire building turnover process, enhancing communication construction managem Assisted operations group warranty service repairs. Determined project schedule, included sequence construction activities. Prepared regular interval progress reports. Offered technical assistance service providers. Conducted routine quality audits ensure work progressing per specifications initiated corrective actions. Guided directed third-party inspectors project construction, commissioning closeout. Avoided construction delays efficiently following site inspections timely manner. Scheduled contractors materials deliveries. Implemented systems improve process efficiency reduce project duration. Trained promoted continued education onsite crew members. 01/1985 01/1992 Plumber Company Name － City State Full time service repair plumber residential commercial sites Developed implemented successful contract platform Research implemented leak detection unit Built fostered strong relationship Sacramento area restaurant community Safety Officer THE Plumbing Company, conducting weekly safety meetings review Developed taught plumbing code classes new seasoned employees Specialized replacing restaurant waste-drain vent systems keeping business open Eliminated risks correctly identifying potential safety hazards. Interpreted blueprints determine locations, quantities sizes materials required. Expanded trade knowledge networking colleagues participating courses seminars. Read blueprints determine appropriate materials procedures project. Managed job site hazards accurately locating biohazards, low-grade radiation chemicals. Independently worked projects, offering process coordination cooperation teams. Complied local plumbing codes throughout duration project. Inspected structures avoid obstruction delays throughout project. Prepared detailed records project tasks start finish. Offered guidance training junior team members. Education 1972 High School Diploma Somerville High School － City State 1976 Associate Arts math science Somerset County Collete － City State math science 1978 Bachelor Arts Broadcast Communication Geneva College － City State Broadcast Communication Skills blueprints, Read blueprints, interpersonal communication, conferences, customer relations, excellent customer service, direction, Hiring, Layout, materials, meetings, networking, new construction, personnel, Plumbing, plumber, improve process, progress, quality, quality control, repairs, Research, Safety, FM, scheduling, seminars, tear, technical assistance, Troubleshooting",SALES
"MANAGER- ADMINISTRATION FACILITIES Executive Summary A motivated administrative professional seeking position challenging environment. Over 8 years experience successfully providing administrative secretarial support operational department. Proficient range computer applications. Well-developed communication customer service skills. Proven ability efficiently plan manage multiple assignments meet tight deadlines. A proactive problem-solver gets job done."" Core Qualifications Compensation/benefits administration Change management Inventory control Staff development Operations management Policy/program development Skilled negotiator Supervision training Computer-savvy Travel administration Schedule management Self-starter Deadline-oriented Spreadsheet development Professional Experience Manager- Administration Facilities January 2007 January 2011 Company Name － City Responsible managing travels transport related official activities maintaining healthy work environment discipline handling various company vehicles. Coordinate air travel hotel bookings arrangements conference hall bookings also travel arrangement visa official purpose per requirement accountable boarding lodging Management Heads guests Liaise vendors purchase orders, Vendor Reconciliation, invoices agreements, ensuring timely payments. SAP knowledge efficient inventory management vendor management. Liaise various authorities departments smooth commercial operations shipment good/material outlets. Maintain update premise lease agreement liaison various Government agencies like Electricity Office, Municipal office, Telecom office etc. Handle oversee Allocation Workplace, Telecommunication, IT infrastructure regular necessities employees facility Responsible maintaining hygienic surroundings efficiently managing various branch operations activities. Coordinate Housekeeping Security management services activities departments assuring staff follows established safety regulations use equipment supplies times. Maintain control uniform needs departmental staff. Requisite supplies equipment maintains adequate inventory levels provide clean, safe comfortable environment Up keep maintenance equipments machines, scheduling cleaning shift wise, maintaining visual appearance aesthetic décor premises, problem resolution, job safety practices etc Ensure staff properly trained tools equipment needed effectively carry respective job duties. Complete Event management meetings conferences internal event Organization, Accountable utilities maintenance office furniture including procurement office furniture equipments, various outsourced services like Security Services, Printers, Stationery Suppliers, Electrician, Water Suppliers Travel Agents etc. Assistant Manager January 2006 January 2007 Company Name － City Independently handled overall functional management Food Beverage outlet implemented strict measures customer care procedures optimize guest satisfaction retention. Ensured specific control maintenance best practices service hygiene liaising chef Menu planning, Menu selection- seasonal festivals based customer reviews. Responsible service satisfaction variety guests diverse backgrounds successful maintenance international standards utmost commitment work. Handled guest relationship, planning executing operations ensure quality service, managing guest requests, complaints feedbacks displaying cordial attitude towards referral repeat business enhance profitability; achieved high guest satisfaction indices score. Maintained detailed administrative procedural processes improve accuracy efficiency.Successfully established effective systems record retention creating database daily correspondence tracking. Training Administration Manager January 2004 January 2006 Company Name － City Analyzed department's training needs developed new training programs based analysis.Designed training modules implemented strategic business practices organizational behavior training concepts Designed developed training development programs based organization's individual's needs. Considered costs planned programs kept within budgets. Worked team produce programs satisfactory relevant parties organization, line managers, accountants senior managers board level. Devised individual learning plans. Produced training materials in-house courses. Assisted managing delivery training development programs. Ensured statutory training requirements met. Evaluated training development programs. Helped line managers trainers solve specific training problems, one-to-one basis groups. Develop use alternative learning methods practice coaching, e learning, clinical supervisor, shadowing support workforce development benchmark Independently handled overall functional management Food Beverage outlet implemented strict measures customer care procedures optimize guest satisfaction retention. Ensured specific control maintenance best practices service hygiene liaising chef Menu planning, Menu selection- seasonal festivals based customer reviews Responsible service satisfaction variety guests diverse backgrounds successful maintenance international standards utmost commitment work. Handled guest relationship, planning executing operations ensure quality service, managing guest requests, complaints feedbacks displaying cordial attitude towards referral repeat business enhance profitability; achieved high guest satisfaction indices score. Handling housekeeping, general maintenance formulating administrative policies. Arranging requirements transport facility, guest house, etc. handling out-sourced staff, suppliers, budget, equipment materials inventory control. Designing Annual Budget contains entire expenses General Admin, Infrastructure, repairs maintenance financial year. Monitored training costs maintain training budget. Created testing evaluation procedures.Effectively trained instructors supervisors techniques managing employees.Maintained corporate responsibility staying up-to-date laws affect human resource training programs. Designed electronic file systems maintained electronic paper files.Managed receptionist area, including greeting visitors responding telephone in-person requests information. Education BBM Business Managment 2000 MYSORE UNIVERSITY INDIA － City State India E commerce Skills Proven written oral communication skills • Proficient managing business correspondence • Ability organize personal work priorities • Knowledge filing updating records • Ability make travel accommodation arrangements • Light bookkeeping knowledge • General office procedural knowhow • Ability work independently part team • Ability type least 35 WPM • Excellent organizational skills • Expert handling office equipment • Internet savvy expertise Microsoft Office • Excellent customer service orientation • Ability research analyze data effectively • Exceptional attention detail interpersonal skills • Strong ability use standard business software applications • Demonstrated ability remain self motivated times • Able manage stress • Flexible working hours",BPO
"INFORMATION TECHNOLOGY SPECIALIST Professional Profile Quality-driven practical Systems Administrator [Number] years aligning business systems business policies guidelines. Looking bring strong analytical problem-solving skills industry-leading software company. Qualifications CompTIA Security CE SY0-401 Certified Refined system debugging diagnostic skills Excellent analytical, interpersonal, communication organizational skills System administration UNIX system performance monitoring Team player self-starter ability operate without detailed work direction Working knowledge application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture physical architectures, Mainframe, Remedy, Virtual Machine High proficiency level MS Office (Word, PowerPoint, Excel, Outlook) Relevant Experience Automated repeatable tasks possible increase efficiency.Consistently received 100% rate customer satisfaction.Performed root cause analysis identify system errors improve accuracy 15%.Awarded Tech quarter contributions mission. Experience Information Technology Specialist Sep 2013 Dec 2015 Company Name － City State 5 years experience maintenance troubleshooting complex infrastructure. Provide Help Desk Services first level troubleshooting customers multiple systems. Use internally developed maintenance provider plans, procedures tools identify, troubleshoot, diagnose failures restore system capability operations. Analyze, diagnose isolate failures hardware Line-Replaceable units (LRU). Directly replace coordinate replacement failed hardware LRU's maintenance provider vendor. Collect data describing environment time failure provide root cause analysis necessary escalation engineering point-of-contact. Provide required support engineer maintenance provider Discrepancy Report (DR) investigations resolution efforts necessary. Perform network management services include: Monitoring networks device health status, monitoring network performance utilization optimization (tuning) tasks. Perform operating system monitoring, Commercial Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications authorized user lists user profiles; file system maintenance include (deletion log files longer needed monitoring storage space, ensuring backups completed appropriately, awareness appropriate system processes running times). Support software promotes performing system reboots, monthly daily preventive maintenance, process bounces per documentation. Provide accurate timely documentation system problems request shift turnover log assign units tickets accordance unit policy. Analyzed customer stakeholder needs, generated requirements, perform functional analysis implemented Requirements Management Plans. Made recommendations improve technical practices.Collected, analyzed, reported program metrics, including product technical performance measures key performance parameters. Systems Engineer May 2010 Sep 2013 Company Name － City State Obtained mission related certification required application services provider, within 24x7 technical support tier. Trained current new team members existing new application services procedure Commercial Shelf (COTS) software. Performed system health analysis identify, analyze, collect preliminary data, recommend effective solution anomalies. Coordinated conducted low-level system testing, problem analysis servers, desktops IT infrastructure work. Analyzed levels total system product include; concept, design, fabrication, test installation, operation, maintenance disposal. Performed technical planning, system integration, verification validation, supportability effective analysis multiple systems. Performed functional analysis, timeline analysis, detail trade studies, requirements allocation interface definition studies translate customer requirements hardware software policies. Coordinated systems partners finalize designs confirm requirements met. Provided continued maintenance development bug fixes patch sets existing web applications. Diagnosed UNIX Windows processing problems execute appropriate solutions. Ensured network, system data availability integrity preventative maintenance. Provided documentation start-up, shut first level troubleshooting processes help desk staff. Implemented company/customer policies, technical procedures standards preserving integrity security data, reports access. Consistently met deadlines requirements production work orders. Monitored network performance provide network performance statistical reports real-time historical measurements. Managed network monitoring server monitoring on- off-site. Recommend architectural improvements, design solutions integration solutions. Systems Engineer Associate Feb 2009 May 2010 Company Name － City State Coordinated NEAS weekly brown-bag seminar VA-95 Technical Resource Center. Formatted delivered training specific intended party purpose company standards. Updated, composed created content electronic format assuring accuracy proper display VA-95 TRC Technical Library. Served Windows Subject Matter Expert (SME) research, create procedures recommended COTS product enable Closed Caption video content support National Center Missing Exploited Children (NCMEC). Reviewed, routed resumes appropriate Managers Account Representative Resource Planning Team (RPT). Maintain spreadsheet employees key contact information, skills, resumes. Communicated duties, compensation, benefits working conditions potential candidates. Researched recommended new sources candidate recruiting. Reviewed human resource paperwork accuracy completeness verifying, collecting correcting additional data. Education Bachelors Science Computer Engineering Technology Spring 2008 Prairie View A&M University － City State GPA: GPA: 3.048/4.0 Computer Engineering Technology GPA: 3.048/4.0 Personal Information Active TS/SCI w Poly (last update, 05/2010) Additional Information Security Clearance: Active TS/SCI w Poly (last update, 05/2010) Ability adapt changing technology, learning applying new methods achieving goals organization TAC/ABET accredited Dean's List 2005-2007, Honor Roll 2006-2007 Engineering Technology Association; Vice President 2005-2007 Tau Beta Pi Engineering Honor Society; Vice President 2007-2008 Skills interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications",INFORMATION-TECHNOLOGY
"SENIOR RESIDENT INSPECTOR Summary Dependable hard-working Senior Transportation Construction Inspector 20 years experience transportation construction industry. Thrives fast-paced environment works complete projects quickly efficiently. Highlights Exceptional problem solver Organized detail-oriented Advanced critical thinking Strong communication skills MS Office proficient Proficient E-Builder Software Superb management skills Project budgeting Cost control Project management Residential construction specialist Building Construction Trades Certificate Operational analysis Erosion sedimentation control Technical plan execution Concrete estimation Accurate measurements estimates Structural architectural pre-cast concrete Blueprint reading Baseline schedules creation Building codes regulations Demolition Accomplishments Managed projects ranging $38 $945 million dollars, supervising team, meeting deadlines aggressive schedule due mile stones set government. Experience Senior Resident Inspector March 2014 June 2014 Company Name － City State I implemented erosion control measures onset road relocation project Mount Airy Airport. I oversaw installation silt fences, check dams, basins per plans specifications. I verified integrity devices rain event met project contract specifications. Senior Inspector June 2013 February 2014 Company Name － City State I managed erosion control effort I-77 project Statesville, NC. I oversaw organized installation rock line ditches basins. Validated silt fence outlet ditch repairs major rain events met project contract specifications. Senior Bridge Inspector September 2010 March 2013 Company Name － City State I oversaw bridge construction 27B63 Fly bridge. This four span bridge spread footers. Concrete construction abutments piers pier caps installed per plans specifications. Type 2 girders placed per erection plan. Construction false work, deck rebar decking, dry run concrete deck. Over saw construction 6 cast place retaining walls spread footers, 2 MSE walls concrete leveling pads. I reviewed shop drawings project structures made comments reviewed engineer. Estimated cost project $945 million dollars. Senior Inspector July 2005 February 2010 Company Name － City State I worked the$750 million dollar Charlotte light rail system project. Oversaw construction five bridges: two three spans, two single spans, one nineteen spans. Managed project met deadlines even though project aggressive schedule due mile stones set government. I managed bridge construction, took part project meetings, made comments needed construction activity. Oversaw bridge construction consisting H piles drilled shafts. Oversaw drilled shaft construction day night shift. I checked verified rock socket bottom elevation. I inspected construction abutments, piers, pier caps formed place rebar concrete. I responsible checking shop drawings bridge construction preformed. I Senior bridge inspector Louisiana Timed Managers Program, Mansfield, LA. I lead Structure Inspector project. I managed $45 million dollar project SR 171 hurricane route. I oversaw construction one 5-span bridge three 3-span bridges. I inspected work performed 4 bridges, concrete piles, concrete caps, type 2 girders, decking SIPS epoxy rebar. I inspected dry run bid well concrete finisher meet concrete specifications. I created punch list final inspection. Transportation Construction Inspector March 2004 December 2004 Company Name － City State Worked $45 million dollar bridge project SR 0028-28A Etna, PA; Penn Dot District 11-0. I oversaw construction three cast-in-place retaining walls; pre-drilled piles, EFCO forms, rebar, concrete tie backs. I inspected testing geotechnical engineer tie backs ensure testing met specifications contract requirements. Transportation Construction Inspector June 2000 November 2003 Company Name － City State Worked $38 million dollar contract Port Authority Allegheny County, Pennsylvania. I also worked Light Rail Transit project, stage two, Overbrook, PA. Oversaw construction three new bridges: one six span bridge, one three span bridge single span bridge. Drilling caissons, cast place retaining walls, concrete footers, structural steel placement, concrete deck, parapets, approach slabs. I reviewed work preformed ensure met plans specifications monthly estimate payments. Construction Inspector June 1991 February 2000 Company Name － City State 1994-1999 Construction Inspector Materials Penn Dot projects (I-79 Meadowlands) Southern Expressway 18A. My duties included running construction soil lab projects. Work field testing soil, concrete aggregates state projects valued $15 $22 million dollars. 1991-1993 Construction Inspector Penn Dot projects SR 0018 -A) Bavington Pa. Oversaw construction new replacement single span bridge. Bridge work consisted demolition existing bridge, driving steel H piles concrete abutments type 2 concrete girders, sip decking. Responsible checking form work, rebar, concrete per specifications made weekly estimates. Construction Inspector Penn Dot project SR 0039 B18 Oversaw construction MSE construction single span bridge. The MSE walls constructed piles driven due field conditions. Abutments formed, rebar placed, concrete type 2 girders used sip decking. I Inspected rebar concrete decking Bidwell finishing machine ensure specifications met. Education High School Diploma Academics Shaler Area High School － City State Residential Construction Certificate Community College Allegheny County － City State Certification Construction Materials Lab Testing Jeff Zell Consiltants － City State Certification Project Management Colorado Technical College Online － City State Interests I enjoy traveling family. Skills Reliable hard worker interested using skills meet requirements position. Advanced critical thinker organized detail-oriented. Strong communication management skills. Proficient MS Office E-Builder Software. Project management, budgeting, cost control. Professional Affiliations Member American Concrete Institute, National Institute Certification Engineering Technologies OSHA, NC DOT Certified Concrete Erosion Control.",CONSTRUCTION
"DIRECTOR OF NATIONAL SALES- US. HEALTHCARE Executive Profile SALES AND BUSINESS DEVELOPMENT EXECUTIVE Successful sales management business development local, regional, national levels. Hands-on manager highly developed negotiation skills. Provide sound budgeting, financial, forecasting management. Creative problem solver drives revenue, resolves conflict, consistently exceeds sales goals. Skill Highlights Leadership/communication skills Business operations organization Client account management Budgeting expertise Negotiations expert Employee relations Self-motivated Market research analysis Customer-oriented Microsoft Family Products Customer CRM GPO IDN targeting Vendor Distributor Relations National Business Development Regional Business Development Local Business Development Forecasting C-Suite Executive Targeting Exceed Profit Sales Goals Problem Solver Sales Management Core Accomplishments 45% Healthcare division growth 2014 500% growth Healthcare active business pipeline Developed, managed, supported sales budget exceeded 20 million dollars Exceeded sales profit goals 40% plus 2010, 2011, 2012, 2013, 2014 Grew Northeast Region largest profitable territory company 2012-2014 Largest territory margin increase company 2012-2014 Took territory 5 contract 65% (highest company) 2012-2014 Highest new account margin company 2013-2014 Multi-Year contest winner Professional Experience Director National Sales- US. Healthcare March 2014 Current Company Name － City State Responsible leading overseeing national sales functions healthcare segment consisting medical gases, maintenance/certification services, durable medical equipment Develop strategies improve customer experience increasing sales margins within hospital, dental clinics, skilled nursing centers, medical equipment healthcare services segments. Manage divisional budgets/P&L, forecasting, sales, supply chain management, strategic direction business planning national sales representatives supply chain engineers Identify key strategic relationships suppliers medical equipment, medical gas supplies, maintenance certification services, GPO buying groups increase margin sales Created new healthcare sales verticals channel sales opportunities Manage develop regional, national, local distributor relationships healthcare segment Responsible client related risk assessment, action planning, project development, implementation Project manager new healthcare facility construction opportunities Developed healthcare training marketing material internal external personnel Prospect, assess, mentor, develop fortune 500 healthcare opportunities Nashville top tier US national customers Train national sales team aspects healthcare related sales material including proposals, product offerings, consultative healthcare sales tactics Support day day sales activities reps Develop reporting capabilities customer dashboards key performance indicators healthcare division Developed systems, policies, procedures internal customer service data entry staff. Present major proposals clients, negotiate pricing, review contracts, define service expectations National Accounts Manager- Northeast Region June 2012 March 2014 Company Name － City State Industries serviced include hospitals, skilled nursing facilities, clinics, retail sporting goods, industrial wholesale contractor outlets medical/industrial/retail gases equipment Responsible overseeing business development activity northeast territory included customer activities, customer service, budgeting, forecasting, contract negotiation, billing. Attained new business via campaign management, direct selling, prospect qualification, value capture analysis consultative selling techniques Coordinated internal company activities external partners deliver solutions clients Managed maintained relationships key national regional distributors Achieved highest customer service ranking within company Managed, developed, maintained highest profit sales territory entire company included top 2 industrial accounts, #1 retail account, #1 hospital account. Maintained highest activity levels within company meetings, proposals, new business sold. Business Development Manager June 2006 April 2012 Company Name － City State Responsible managing aspects engineering business development sales Delaware New Jersey medical device, pharmaceutical, industrial manufacturing, electronic manufacturing, R&D organizations. (DuPont, Dentsply International, Siemens, W.L. Gore, Goodrich, Chrysler, General Motors, T.A. Instruments, FMC BioPolymer) Exceed weekly actively goals 15 meetings, 3 client lunches, 100 daily cold calls, 100 self-generated leads Responsible customer analysis, developing sourcing strategies, identifying screening requirements per customer, coordinating selection compliance processes, identifying K.P.I. initiating formal procedures follow-up client saturation /satisfaction Coordinate manage internal responsibilities various internal departments Identify build relationships key decision makers influencers include: Direct Indirect Hiring Managers, Provide consultative results driven process clients accompanied continuous follow-up Education B.A Marketing 2006 Bloomsburg University － City State Professional Training Karrass Effective Negotiating Seminar Linde Pro Sales Training Sales Performance International-Solution Sales Sales Performance Internal-Management Training Challenger Sales Training Completed Advanced Sales Training I Consultative Sales Training Situational Leadership I Behavioral Interviewing Training Advanced Lead Generation Techniques Diversity Training",HEALTHCARE
"INFORMATION TECHNOLOGY INTERN (TEST AUTOMATION ENGINEER) Summary Over 3 years experience serving key contributor across software development life cycle phases including analysis, architectural design, prototyping, development, testing application using Java/J2EE technologies various domains. Very good understanding Object Oriented Programming, Data Structure, Algorithms, Design Patterns Distributed Systems. Excellent working experience backend development using different Spring modules like Spring Core Container Module, AOP, MVC, Security, Data, Transaction Management etc. Experienced developing Microservices Spring Boot, Spring REST, Spring Cloud, etc. Extensive experience developing Web interfaces using HTML5, CSS3, Bootstrap, SASS, LESS, JavaScript, jQuery, AngularJS, ReactJS BackboneJS. Experienced working SQL databases like MySQL, PostgreSQL, Oracle knowledge NoSQL databases like MongoDB. Expertise working Agile methodology environments like Scrum. Experienced working Version Control Tools like SVN Git. Experienced performing automation using Selenium, Java performing Behavioral driven testing using Cucumber. Experienced build tools like Ant, Maven, Gradle using continuous integration tools like Jenkins. A proactive learner exceptional analytical, design problem-solving capabilities. Excellent communication skills including formal presentations technical documentation. Productive team-based self-managed projects. Skills Programming Languages: Java/J2EE, JavaScript, Android, HTML, CSS, SQL, C, C Frameworks Libraries: Spring, Restful-Web Services, Hibernate, AngularJS, ReactJS, jQuery, Bootstrap, Selenium WebDriver, Cucumber Databases: MySQL, PostgreSQL, Oracle, MongoDB, H2 Build Tools: Gradle, Maven, Ant Practices: Agile/Scrum, Waterfall, TDD, Clean Coding, Continuous Delivery Architectures: Microservices, Single Page Application, REST, Client/Server Version Control: SVN, Git Cloud Application Platform: AWS Others: Bower, Grunt, Npm, Node, JSON, XML, Jenkins IDE: Eclipse, IntelliJ, Android Studio Operating Systems: Linux, Windows Experience Information Technology Intern (Test Automation Engineer) 05/2017 08/2017 Company Name City State Created nicely baked ‘Test Automation Framework' provide execution environment automation test scripts. The framework allowed automated regression testing ‘WebTix', frontend/web interface ExtremeTix's (Ticketing Solution Company) clients use access web services. Extensively used Selenium WebDriver Spring Boot combined write automation scripts dynamic pages ‘WebTix' written AngularJS Framework. Modularized web components Java objects following Page Object Model i.e created Object repository locators easily automated. Leveraged benefits data-driven behavior-driven approaches built framework maintainable reusable. Integrated automated tests Cucumber (behavior-driven testing framework) allow Quality Assurance team write high-level use cases plain text. Leveraged Jenkins build automated tests project use Selenium Grid run parallel tests across multiple browsers platforms. Automated reports generation distribution. Interpreted converted manual test cases automation smoke regression suites. Trained supported QA team automation framework script issues. Collaborated QA team went evolutionary approach writing concise documentation help configure framework add new automated tests required. Worked JIRA tool create track new project/issue. Java Full Stack Developer 05/2014 06/2016 Company Name City State Worked varied aspects application development including requirement analysis, design, implementation, testing. Coded debugged multi-tiered Java-based applications provide enterprise embedded solutions using Java Spring framework APIs like MVC, AOP, DAO, JDBC, Transaction, Validation, Annotation, JSON, XML, Maven JUnit Test. Involved implementation applications using conventional design practices (SOA Service Oriented Architecture). Developed database access layers using Spring Data JPA Hibernate. Developed REST web services external application integration. Developed Java-based SDK driver software making card reader, PUA-310V-0/M2U2/Y4 work Linux environment. Did extensive research smart card technology (NFC, Mifare, DESFire, etc.) projects like VMS (Visitor Management System) SCBTIMS (Smart Card Based Trekkers' Information Management System). Was responsible writing core software logic QMS (Queue Management System) Java, developing plugin architecture implementing RS485, TCP HTTP channels plugins interfacing QMS hardware devices. Worked development coordinator projects like VMS (Visitors Management System), QMS (Queue Management System), SCBTIMS (Smart Card Based Trekkers' Information Management System). Worked JS, JSP, HTML, CSS, Bootstrap, AngularJS ReactJS design develop interactive user interfaces HMI (Human Machine Interface) real-time data monitoring interactions. Built multiple mobile applications (Android iOS) real-time monitoring hydrologic parameters alert dissemination floods glacial lake outburst risks. Gained experience multi-platform mobile application development technologies like PhoneGap Titanium. Fixed bugs implemented improvement features using Java J2EE large scale projects reviews codes test cases, analysis change requests enhancements, investing alternate configurations implementing better solutions. Leveraged array tools optimize efficiency, including OpenERP project management, Git source control versioning, sophisticated IDEs IntelliJ many other. Was responsible client interactions handling technical aspects sales pitch. Java Developer Intern 03/2014 05/2014 Company Name City State Core Java programming Multithreading Exception Handling, File Handling, IO, Generics, Java Collections. Developed entire MRP (Machine Readable Passport) Reading Module backend frontend utilizing Java 1.7 Java Swing. Used JDBC database connectivity SQL Server. Involved backend development optimizing search engine Nepal Tourism Board (NTB)'s website. Involved bug fixing, code enhancements, maintenance activities. Prepared test plans unit testing implemented test cases using JUnit. Software Developer Intern 01/2013 10/2013 Company Name City State Designed developed applications using Scrum, iterative incremental Agile Software Development methodology. Performed back-end development using PHP (CodeIgniter MVC Framework). Developed CMS like system majorly based PHP MYSQL. Built file-crawler app CodeIgniter sorting removing duplicates redundant files. Created data entry forms HTML embedded PHP. Trained effectively utilizing agile methodologies Object Oriented Programming practices. Maintained project documentation. Trained utilizing version control system like Git managing project timeline use OpenERP, comprehensive suite business applications. Responsible writing User Administrator Modules PHP MySQL applications per technical specifications. Responsible implementing hosting prototype systems test servers. Attended seminars workshops SQL (Structured Query Language) Database Design. Education Master Science Computer Science 2017 Lamar University City State United States America GPA: 4.0/4.0 Bachelor Engineering Electronics Communication Engineering 2013 Tribhuvan University City State Nepal GPA: 3.94/4.0 Honours Distinction Winner National Robotics Competition, 'Yantra 1.0' organized Robotics Association Nepal (RAN): July 2012 Outstanding Student Award, Lamar University: Fall 2017 Extra-Curricular Activities Resource Manager Robotics Club, Kathmandu Engineering College, Tribhuvan University (2013 2013). Twice winner National Robotics Competition organized Robotics Association Nepal (RAN). Conducted mentored 'Microcontroller Workshop (13th January 2013)', 'Circuit Synthesis Training Program (14th June 2013)' Kathmandu Engineering College. Presented ideas project based Android controlled robot Locus 2013, Annual Technological Festival, Nepal Gave presentation Nepal Army Club application robotics safety security (during Tech Exhibition 2013). Treasurer Event Organizer Nepalese Student Association (NSA) Lamar University (2016 2017). Website Links Website: www.sagunpandey.com LinkedIn: www.linkedin.com/in/sagunpandey GitHub: www.github.com/sagunpandey",INFORMATION-TECHNOLOGY
"ENGINEERING ASSOCIATE Profile Team-oriented Engineering Associate 8 years experience designing, developing, maintaining, testing electro-mechanical systems. Skills Electro-mechanical design JMP Microsoft Visual Basic Microsoft Excel Vision system programming Microsoft power point Electronic computer systems Microsoft Visio Engineering software Six Sigma 5X methodology Strong presentation skills Adaptable Process improvement Electrical Troubleshooting Tools Team player Ability read schematics Mechanical design/implementation Ability write read wiring diagram Accomplishments Bronze medal Skills USA robotics automation Statistical Analysis Performed data collection statistical analysis resulted sound recommendations adopted department. Product Improvement Worked R&D LOB modify improve overall product performance. Eliminated machine defects recommendation machine adjustments. Testing, Evaluation Analysis: Tested equipment ensure compliance. Analyzed data provided recommendations resulted adoption new cost-saving equipment. AutoCad Software Utilization Helped produced drawings maintained, archived retrieved CAD files drawing documents completion four commercial projects. Presentations Created presentation IDEXX Technical Review Board product changes improvements Produced training power points train field support Project Management Lead leadership rolls multiple 5X projects multiple instrument Platforms Lead multiple product changes obsolesces products Managed internal Supplier efforts product defects resolutions Keep tight project road maps including schedualing status updates projects Customer Interface Meet customers help relieve customer dissatisfaction, gain knowledge products used field, help provide system reliability performance. Perform Site servays reguards electrical compentency. New Product Development Lead Product support engineer full X-ray product line Designed developed sourced EliteVison Protective cover. Professional Experience Engineering Associate 05/2008 Current Company Name City State Started instrument Tech Manufacturing floor responsible building servicing Catalyst DX. Worked stand technical lead months. Moved Catalyst Pilot line 2011. Was responsible lab maintenance, Instrument software testing, validation new components, extended instrument field fail triage. In fall 2013 I started working Engineer Digital Radiography department. I responsible product reliability, product improvement NPD qualification including writing test protocols, test execution, reporting findings. Other responsibilities include ESD implementation testing, lab maintenance management. I work suppliers customers regular basis. I work large cross functional group daily. I considered hardware subject matter expert CR DR instruments IDEXX. I familiar software system integration. I opportunity design multiple components test fixtures electrical test boxes metal inspection jugs composite protective covers. In addition, I responsible obsolesces validation testing. In addition, I train new personal equipment filed servicing systems, including software, mechanical, electrical AC/ DC troubleshooting. In position I oversee work technicians interns working assisting various projects. Electrical Technician Mechanist 02/2007 03/2008 Company Name City State Resolved part assembly discrepancies.Collaborated engineers project managers regarding design parameters client projects.Designed brackets custom frame work automated machines. Prepared accurate specifications purchase materials equipment purchasing department.Debugged troubleshot complex analog, digital, RF circuits. Worked troubleshooted Programmable Logic Controllers (PLC) assembly lines maintain productivity.on automated machinery customer sites. assembled complex electrical circuits AC DC. 04/2006 08/2009 Company Name City State Worked multiple departments provide quality care patients. Maintained medical records, worked families to. provide quality care. Education Training Associate Applied Science SMCC South City State US I studied SMCC 2007-2008 towards degree applied science field electronics. Drafting design YCCC Wells, ME, US Studied CAD Drafting Engineering Design Program Currently working YCCC USM Industrial Management- consideration electro-mechanical systems mechanical engineering 2015 mechanical engineering Personal Information IDEXX Laboratories Westbrook, ME, US Skills CAD, hardware, client, DC, Drafting, electronics, Engineer, Engineering Design, frame, functional, inspection, Logic, machinery, materials, mechanical, Mechanical design, Microsoft Excel, Microsoft power point, Microsoft Visio, PLC, presentation skills, Process improvement, product improvement, programming, Project management, protocols, purchasing, quality, Radiography, read, reporting, Scheduling, schematics, Six Sigma 5, software testing, system integration, Team player, triage, Troubleshooting, validation, Vision, Microsoft Visual Basic, wiring diagram Additional Information IDEXX Laboratories Westbrook, ME, US 4 week long training Six Sigma 5x technical problem solving methodology GD&T 2015 Tech-ese Portland ME, US Geometric Dimension tolerance week long training High School 2007 Sanford High School Sanford, Me, US Graduated Honors Electronics 2007 Sanford Regional Vocational Center Sanford, ME, US Graduated Vocational electronics program member National Technical Honors Society",ENGINEERING
"COMMUNITY OUTREACH SPECIALIST Professional Profile Dynamic professional driven fostering love learning ensuring leadership skills within people may reach full potential. Qualifications Experienced student databases Microsoft Office Suite Excel training, public speaking teaching new skills Passionate educator high professionalism integrity Creative problem solver Excellent student transcripts; graduating 3.9 GPA Qualified designing grading assessments Strong management skills small large groups well relating diverse populations Quick learner thirst knowledge Relevant Experience Assessment Teaching High level teaching skills raised percentage high achieving students 90% students testing top 10% grade level allowing enter honors Designed developed district assessments Spanish Department Community Outreach Public Speaking Implemented outreach marketing strategies including presentations resulted 80% growth community partners within higher education Leadership Development Through creating rigorous relevant interview internship program, raised level leadership opportunities college interns ​​ Experience 07/2014 Current Community Outreach Specialist Company Name － City State Liaison Junior Board entails board management providing direction leadership young board members wanting serve community Responsible providing relevant interesting content social media, newsletter website; addition created organization brochures secured larger-scale marketing partnerships Responsible volunteer mentor recruitment; securing 90 mentors youth 75 new volunteers Increased mentor retention 50% 9 months developing executing strategic volunteer engagement plan including activities planned events, strategic appreciation intentional support throughout mentoring commitment Improved organization's relationships higher education groups community outreach relationship building Work closely Program Manager regard programming best practices Discover Your Future Program mentor training Collaborate Executive Director Board Executives Strategic Plan vision organization Direct work office interns, serving project manager professional development develop strong leaders providing new opportunities serve committees one-on-one training Manage aspects potential intern mentor interviews promoting opportunity asking scenario-based questions retain highly qualified mentors interns Plan execute events volunteer recognition events, fundraising campaigns large-scale sports camps Develop post job descriptions Internships Program Leaders; well foster leadership creating new roles empower emerging leaders Collaborate higher education groups develop leadership opportunities Create multiple brochures marketing signs promote volunteerism 09/2013 02/2014 Exceed Program Manager Company Name － City State Planned aspects Exceed 4 day Intensive retreat Payson mentors mentees Facilitated aspects program individual relationships adult mentor junior/senior high school student mentee Developed maintained strong partnerships high school administrators counselors, mentors student mentees promote grow shared vision Exceed Mentoring Program Trained directed work staff volunteers effectively meet goals outcomes Exceed Program Implemented strategic program plan recruiting new mentees on-boarding new mentors, also directing workload Program Assistant Served mentor coach, working improve mentor/mentee bond resolving issues Planned curriculum logistics monthly mentor/mentee workshops including training, scheduling, room space, agenda, meals materials Conducted individual group academic advising college planning mentees Worked closely Director Programs determine program effectiveness reports, evaluation collaboration multiple programs actively seek solutions Maintained daily records member database, creating reports 07/2008 06/2013 Spanish Teacher/Language Arts Teacher 7-8 Grades Company Name － City State Developed innovative relevant course plans using Core Curriculum Standards increase student engagement increase outcomes pertaining academic, intellectual, socio-emotional needs diverse students middle grades Taught Learner-centered lessons; always keeping student needs individual outcomes mind Coordination planning academic department teams well grade-level teams Served District Curriculum Planning Committee Spanish Department Representative; working World Language departments well district coordinators Managed department budget school well ordering materials Responsible administrative duties filing, grade entry, data analysis student evaluation Implemented behavior grade management plans; monitoring parent involvement, IEPs behavior management plans Developed implemented healthy school days coordinating Zumba exercise days PE Department 07/2003 05/2008 Spanish Teacher/Reading Teacher Grades 6-8 Company Name － City State Rigorous relevant teaching methods: within one year 90% students tested top 10% district 8th Grade Spanish High School Placement Test Girl Power Club Leader focusing improving leadership skills pre-teen girls book ""The 7 Habits Highly Effective Teens"" Sean Covey Volunteered Mini Town Counselor Adviser camps improve student outlook inclusion diversity 09/1995 08/2003 Assistant Manager/Local Store Marketing Company Name － City State Responsible store hiring including interviewing, paperwork, scheduling training; including new managerial staff well associates Executed many successful store nonprofit fundraising events Implemented grassroots community outreach efforts schools, local businesses organizations Scheduled, staffed trained employees branding fundraising awareness community events 5k runs events Tempe Town Lake Executed daily front back house managerial duties including directing work 60 plus staff high volume shifts Managed guest relations, complaints guest satisfaction Responsible budget management food materials ordering Ensured employees followed OSHA food handling standards highest degree Education Bachelor Arts Elementary Education Arizona State University － City State GPA: Summa Cum Laude Graduated Summa Cum Laude Elementary Education Certificate Secondary Spanish Education Certificate Structured English Immersion Certificate Middle School Language Arts Certificate Affiliations Member, Young Nonprofit Professionals Network (2014 Present) Member, Phoenix Chamber Commerce (2014 2015) Volunteer, Lincoln Family YMCA Licensed Zumba Instructor Kids (2013- Present) Student, Arizona Nonprofit Association (2015 Present) ​ ​ Languages Native Spanish Speaker Conversational Italian Skills Academic, Administrative, Branding, Budget Management, Coaching, Communication Skills, Customer Service Skills, Data Analysis, Database, Fundraising, Hiring, Instructor, Team Building, Leadership Skills, Logistics, Directing, Marketing, Management, Mentoring, Microsoft Office Suite, Newsletter, Programming, Recruitment, Relationship Building, Scheduling, Spanish, Strategic Planning, Teaching, Training, Vision Planning, Website Additional Information Extensive knowledge network community social support systems, community colleges, agencies corporations DPS Fingerprint Clearance Current Status Licensed Zumba Zumba Kids Instructor",ARTS
"SR. MANAGER Summary Over twenty-five years Management experience Vendor Compliance, Product Integrity/Quality, Customer Support/Sales Business Office Management. I results-focused professional ability manage multiple projects meet deadlines fast paced environment. Specific expertise includes: quality assurance, strategic planning, handling large customer accounts, office management, vendor billing invoicing, purchasing payroll. Highlights Exceptional Customer Service Skills Exceptional time management skills Adaptable Business requirements analysis Experience 10/2008 07/2012 Sr. Manager Company Name － City State Vendor Management Product Integrity/Quality Responsibilities include: Partnering Quality Assurance Team, Sourcing Managers, Buyers, Technical Design Logistics ensure packaging garment labeling meet company requirements. Worked vendor base 200+ ensure performance standards accordance FTC CPSC regulations. Day-to-day direct communications vendors suppliers levels assist trouble shooting. Accomplishments: Implemented new vendor website providing company policy procedures well educational tools. Implemented QA team shared audit tracking report disposition process. Implemented Correction Chargeback Policy vendor Non-Compliance resulting savings $400k annually. 02/2005 10/2008 Sr. Manager Company Name － City State Manage Technical Design Department staff two Managers six Technical Designers. Maintained annual departmental budget, provided daily weekly productivity stats, streamlined efficiencies set goals. Provide training needed systems, guidance, discipline support direct reports. Developed implemented Standard Operating Procedure Manual streamline processes. 09/2000 02/2005 Promotional Sales Manager Company Name － City State Responsible promotional sell programs inbound call center. Programs include add-on sales, coordinates, gift certificates in-house credit card programs. Manage maintain associate incentive budget $120,000 annually increasing sales. Created implemented numerous successful associate incentive contests driving promotional sales area. Trained interacted live associates floor promote 'can do' attitude sell. Increased efficiency talk time sales providing ""Tips Week"" selling ""Knowing Your Customer"". 10/1998 09/2000 Manager Customer Sales/Support Company Name － City State Manage inbound call center handling sales support. Oversee managed staff 9 Supervisors total 300 associates. Accomplishments: Increased acceptance rate private label credit card 11% six-month timeframe successful training, coaching programs teamwork. This resulted annual savings $2.7 million credit costs. Increased sales sell items 325% assisting implementing training coaching program. After implementation consistent coaching, sales rose $1.2 million $8 million annually. Project team member implementation magazine subscriptions program, resulted incremental revenue $360,000 annually. 09/1988 09/1998 Customer Sales/Support Correspondence Supervisor Company Name － City State Supervised staff 35-40 associates providing training, cross-training coaching ensure associates continue develop roles. Monitored calls provided feedback, progressive discipline, documentation performance reviews. Provide daily support senior management expedite customer service inquiries timely resolutions. Envisioned implemented associate incentive programs increase productivity morale. Created maintained various statistical/departmental reports. 01/1983 01/1988 Executive Assistant Company Name － City State Sr. Managing Partner/Corporate Law. Assisted Sr. Managing Partner managing business. Interviewed prospective personnel; managed monthly client billing scheduling. Education B.S Business Administration Eastern Nazarene College － City State Business Administration Burdett Business School, Boston, MA Certified Legal Assistant Skills streamline, billing, budget, call center, coaching, credit, client, customer service, documentation, driving, senior management, Law, Legal, Logistics, MA, Managing, packaging, performance reviews, personnel, processes, Quality, QA, Quality Assurance, selling, sales, sales support, scheduling, teamwork, trouble shooting, Vendor Management, website Professional Affiliations Vendor Management Group Retail Industry Professionals Group Taunton Area School Careers, Inc. ICSA (International Customer Service Association) Lexington's Who's Who NAFE (National Association Female Executives)",APPAREL
"TEACHER Professional Summary Over past ten years I excelled effectively building highly motivated teams varying backgrounds abilities, challenged succeed growing attaining goals previously thought impossible. My work centered reducing anxiety encouragement evidence based practice support students colleagues reaching milestones lives. Skills Purposeful lesson planning Fast learner Creative problem solving managing difficult behaviors coordinating multiple groups. managing team adults communicating effectively clients, managers, team members. setting goals data tracking effective goals. Writing measurable goals Creating materials teaching multiple styles learners Arizona Teaching Certificate Special Education endorsement Coordinating meetings preparing materials attendees. Work History Teacher 07/2017 Current Company Name – City State In July 2017 I hired teach district program student Autism Scottsdale, Arizona. My duties provide academic, social emotional teaching 3rd, 4th, 5th grade students Autism. In addition I provided emergency support students unable regulate emotions general education setting. I also managed IEPs students coordinated services specialists OT's, PT's SLPs. I supported teachers staff designing protocols dealing individuals Autism, well helped support families encourage students academic growth year. I also managed team three paraeducators provided direct support students general education setting, worked 15 teachers implement individual education plans 12 students ensuring maximum time general education setting. Prepared quizzes, tests examinations gauge well students learning. Created lesson plans scheduled day promote maximum student learning enrichment. Adapted teaching methods materials meet students' varying needs interests. Met regularly parents guardians discuss children's progress. TABS Teacher 07/2016 06/2017 Company Name – City State In 2016 I hired teach district program students Autism. My primary duty teach social skills lessons students grades K-5th grade. I also designed implemented supports general education classrooms, assisted inclusion, supported classroom teachers needed, deescalated students became overwhelmed. I worked closely SLPs, Resource teachers, classroom teachers design plans met needs students caseload. As part job I trained SAMA non-violent de-escalation technique physical restraint. As part school I worked PBIS team support students making positive behavior choices, helped morning duties. LEAP teacher 08/2012 06/2016 Company Name – City State In 2012 I hired teach district behavior program 3rd-5 grade students behavior disorders. I managed class 12 students behavioral social disabilities, coordinating services, academics, therapy self-contained setting. I also responsible managing IEP's, daily communication parents, managed incident reports due violent behaviors. In addition teacher's certification I also Right Response certified de-escalation non-violent physical restraint. Developed IEPs without BIPs. Completed training courses keep up-to-date new teaching methods developments field. Preserved confidentiality student records information times. Created classroom environment children could learn respect others. Paraeducator 08/2009 08/2012 Company Name – City State In 2009 I hired Olympia School District aid students Autism self-contained Autism program. I served class two years transferred work supporting special education teachers high school special education setting. My duties included 1on1 student specific roles as: Toileting; academic support; transition support; life skills; daily routine support. My high school paraeducator duties included: teacher support, making copies; assisting students; leading small group lessons; aiding EBD class. Education Education 2013 St. Martin's University City English Language Learners Special Education Elementary Education Bachelors Degree 1998 Eastern University Certificate Completion 1995 Covenant Bible College Skills Teaching, Classroom Management, Team Building, Support, Coordinating services, Technology, Data Collection, Data Driven Goal Setting.",TEACHER
"FREELANCE PRODUCTION MANAGER MEN'S WOMEN'S WOVENS/KNITS Summary Creative Development Production Manager strong background Men's Women's Wovens, Denim, Knits, Graphics. Passion expand upon current skill sets areas expertise. Sets maintains high personal professional standards. Creative strategic thinker; strong ability quickly identify, analyze, resolve challenges achieve effective outcome. Highlights Fabric trim vendor relations Strong cost negotiation skills Superior communication skills WebPDM PLM Extensive print knowledge Wash development Apparel construction Experienced traveling Asia factories Experience Freelance Production Manager Men's Women's Wovens/Knits July 2015 Current Company Name － City State Daily overseas communication multiple factories regarding status fit, PP, TOP samples, bulk production issues/deliveries, business strategies. Negotiated costing factory level well customer level achieve IMU goals company well customer. Sourced styles various factories costed garments sales meetings; suggested changes lower costs. Daily maintenance data reports production matters provide weekly WIP reports customers. Aided arranging shipments bulk production based factory capability, delivery slides, customers ship windows vessel dates. Maintained hand inventory records daily basis, issue Purchase Orders, Sales Orders Sage system. Managed costing negotiation process 50% total business overseas vendors Hong Kong, Vietnam, Cambodia, India ensure 80% target margin achieved · Maintained production calendar managed wip reports ensure 100% time delivery goods · Negotiated discounts vendors unable maintain target delivery Monitored PO's inception delivery ensure accuracy throughout. Associate Pre-Production Manager Men's Women's Graphics October 2014 June 2015 Company Name － City State Managed design development cycle 160 styles 400 skus per season · Created reference library standardized graphic print techniques ensure brand aesthetic met across vendors Partnered Hong Kong counterparts directly Peru factory establish new techniques seasonal basis · Partnered Design ensure accurate creation tech packs artwork, well execution graphic techniques throughout design cycle · Evaluated negotiated costing allocations ·resulting 8% overall cost savings Served PLM implementation task force. Associate Product Manager Men's Women's Knits Graphics December 2012 October 2014 Company Name － City State Developed, sourced, placed 80 styles 200 skus per season 4 season basis; emphasizing quality maintaining mark-on plans · Actively facilitated communication vendors cross functional teams Merchandising, Design, Technical Design · Regularly met Merchants throughout line building process maintain awareness overall assortment key items ·Closely monitored production schedules, purchase orders delivery schedules · Evaluated vendor costing maintained costing references best possible pricing ·resulting 4% cost savings 2013-2014 Tracked ensured delivery dates maintained proto sales sample, bulk Product Development Associate Women's Blue Label Denim July 2011 November 2012 Company Name － City State Served liaison Design, Production, HK/Italy counterparts directly Tunisia factory development cycle 20 styles 30 skus per season 6 season basis ·Partnered Design Fabric teams selection seasonal fabrics new wash development · Partnered Design Tech ensure accurate timely initial development including: fabric/trim selection development label/packaging development · Coordinated Trim/Print teams external vendors complex developments including beading, embroideries, hardware, prints · Found creative solutions design/development issues arose resolved quickly Product Development Assistant RRL April 2008 June 2011 Company Name － City State Managed development cycle Non-Denim Roughwear, Denim Chambray Shirts, Woven Headwear 60 Men's Women's styles 80 skus per season 4 season basis Partnered Design accurate creation initial tech packs including: fabric/trim selection, label/screenprint/packaging development, wash development Traveled Asia worked directly factories ensure initial development executed correctly· Served liaison Design, Tech, Production, Fabric Manager, Trim Manager, HK counterparts ensure design calendar maintained, key dates hit, pending issues quickly resolved · Tracked showroom samples ensure time delivery resulting successful showroom openings · Attended fittings communicated issues HK counterparts. Administrative Assistant RRL April 2006 April 2008 Company Name － City State Provided administrative support SVP RRL Design, VP RRL Design Operations, VP Denim · Worked Accounts Payable external vendors ensure timely processing invoices · Maintained Travel Entertainment, Proto, office budgets Coordinated vendors assist production RRL's Product Knowledge Guide · Contributed multiple successful showroom openings tracking sample status organizing received samples. Office Manager May 2004 February 2006 Company Name － City State Managed day-to-day operations 45-person office (calendar management, phone support, petty cash, records organization) Provided administrative support five executives including: President, COO, Senior Vice President · Provided support offices Los Angeles, San Francisco, Orange County · Created maintained budget office. Education BBA degree Design Management Parson's School Design Marketing, Public Relations, Advertising, International Business, Entrepreneurship, Fashion Illustration Skills Business Strategies, Budget Maintenance, Costing Vendor Negotiations Fabric Development, Trim/Hardware Development, Print Development, Packaging Development Quality Control, Merchandising, Inventory Management WebPDM, PLM, Illustrator, Microsoft Office, SAGE, MAC PC Literate",APPAREL
"TW SUBSTITUTE TEACHER Experience Company Name Substitute Teacher 01/2008 Current On-call substitute grades K-12. Substitute teacher Tillamook School system classroom teacher teacher's aide. Followed classroom plans left class teacher continue student education reinforce core concepts. Kept students on-task proactive behavior modification positive reinforcement strategies. Maintained day day classroom management promote learning. Company Name 4-H Program Assistant Open Campus Assistant City State 02/2009 10/2016 Supported educational programs delivery program curricula, coordination program elements projects, assisting assessment, design, implementation evaluation. Recruit, supervise retained volunteers. Organize facilitate; day camps, school programs, overnight camps fundraiser's. Including travel National programs. Gathered data annual reporting program success, volunteer hours, personal time, yearly reports accomplishments. Created Plan Work annually. Used 4-H access 4-H online. Promoted Extension 4-H Live radio interviews Public service announcements, Civic group presentations; daily interaction public. Established relationships key stakeholders community included Tillamook County Commissioners, business owners non-profit managers School District. Delivered polished thorough lectures topics teen sex-texting generational differences. Company Name Community Outreach Coordinator 01/2007 01/2013 Actively supported local MOPS groups, Oregon Coast Willamette Valley. Acted liaison local groups MOPS, INT. Skills used: self-direction, team player, trouble shooting, record keeping problem solving; management volunteer base ran groups northwest region promoted MOPS agenda within community. Developed presentations public events, community groups organizational assemblies. Work History Company Name Substitute teacher 01/2008 01/2011 On-call substitute grades K-12. Substitute teacher Tillamook School system classroom teacher teachers aide. OSU Extension Service Tillamook County: 4-H Program Assistant 2; 2009 October 2016; support educational programs delivery program curricula, coordination program elements projects assisting assessment, design, implementation evaluation. Recruit, supervise retain volunteers. Organize facilitate; day camps, school programs, overnight camps fundraiser's. Managed oversaw fundraiser's travel National 4-H leadership conferences local youth. Gather data report program success, volunteer hours, personal time yearly reports accomplishments. Promote Extension 4-H Live radio interviews Public service announcements, Civic group presentations; daily interaction public. Established relationships key stakeholders community included Tillamook County Commissioners, business owners non-profit managers. OSU Extension Service Tillamook County: Oregon Open Campus; 2012 helping build, expand, market programming related Outreach Engagement activities Oregon State University. Including public outreach events, fair booths, hosting learning workshops public education mission statement. Company Name Community Coach 01/2007 01/2013 Actively supported local MOPS groups, Oregon Coast Willamette Valley. Acted liaison local coordinators/chartering ministries MOPS Int. Skills include self-direction, team player, trouble shooting, record keeping problem solving; management volunteer base ran groups northwest region promoted MOPS agenda local churches, doctor offices media. Professional Summary Experienced educator hands experience youth development interpersonal skills growing managing large volunteer base program development. Committed offering programming education youth. Skills Ten key, basic, conferences, customer service, delivery, direction, educational programs, keyboard, leadership, market, presentations, problem solving, profit, programming, radio, record keeping, researching, supervisory skills, teacher, team player, time management, trouble shooting, workshops Education Oregon State University Bachelor Science Animal Science Certifications Paul Axtel Conflict Communication training; Civil Rights training; Oregon Substitute Restricted Sub license; Pork Check certified Highlights Volunteer management, public education agriculture, supervisory skills, resourceful, diligent persistent, committed excellence activities, create positive environment. Have proficient use internet accessing, researching sharing critical knowledge, social media use maximize communication, adaptable, basic keyboard, computer skills, ten key.",TEACHER
"DIGITAL PRODUCER Summary Personable Project Manager successful building strong professional relationships. Manages large complex projects maintaining high team morale energy. Skilled mentor mediator excels bringing best team members. Highlights Budgeting forecasting Process improvement Contract management Relationship building Microsoft Office Suite expert Project development lifecycle Superb time management skills Detail-oriented Sound judgment Organized efficient Proficient Adobe Creative Suite Decisive problem solver Exceptional multi-tasker Deadline-driven Special events planning Experience 08/2015 Current Digital Producer Company Name － City State Managed project budget $300,000. Drafted action plans led meetings internal teams clients review project status proposed changes. Monitored team progress enforced deadlines four projects once. Defined project deliverables monitored status tasks. 10/2014 08/2015 Producer Company Name － City State Managed event logistics conception completion Ensured program objectives strategies met events produced highest quality Maintained expanded vendor relationships negotiated contracts, pricing services Collaborated agency departments project stages develop creative solutions meet clients' needs Managed budgets integrity transparency times 02/2013 10/2014 Associate Producer Company Name － City State Managed executed smaller scale events 2-3 staff. Served liaison vendors, staff clients regarding event details. Provided production support on-site events. Anticipated project needs meet deadlines. 09/2011 02/2013 Production Coordinator Company Name － City State Researched gathered information planning phase execution events. Coordinated attended site visits. Tracked invoices created check requests. 06/2011 09/2011 Production Intern Company Name － City State Education May 2011 Bachelor Science Business Administration Computer Information Systems Lewis University － City State Business Administration Computer Information Systems Skills Project Management Tools: Workamajig, Basecamp, DoneDone Desktop Publishing Software: Photoshop, Illustrator, HTML",DIGITAL-MEDIA
"SENIOR DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced SEO, PPC account management. Knowledgeable conversion rate optimization, content marketing, analytics proficient wide variety SEO/PPC tools. Highlights Excellent written verbal communicator Superb time management skills Cross-functional team leadership Focused driven Skilled multi-tasker Results-oriented Deadline-driven Self-directed Detail-oriented Customer service-oriented Quick learner Self-motivated professional Microsoft Office Suite Desktop publishing software Graphics editing software Web analytics software Project management software Social media management tools User experience (UX) design principles, Content management systems (CMS) HTML CSS knowledge Account management Digital Marketing Search Engine Optimization Search Engine Marketing Experience 03/2015 Current Senior Digital Marketing Specialist Company Name － City State 01/2014 11/2014 Senior SEO Specialist Company Name － City State Applied ethical SEO best practices performing tasks keyword research, competitive analysis, content optimization, Meta tag creation, alt tag creation social media optimization. Analyzed, reviewed implemented changes improve organic search page rank client B2C websites. Claimed business listings provided location data syndication data aggregators. Implemented website migrations, 301 redirects, sitemaps, robots.txt file, fixed 404 errors. Digital Copywriter Developed grammatically sound, benefit driven search engine friendly content global client B2C websites. Produced unique engaging content marketing pieces cross-channel partners featured supported LiveEdit's SaaS product service offerings. Created maintained online product user guides Aurora LiveEdit CMS interface, best practices documentation guide internal implementation. Managed maintained organization's website social media accounts (Google LinkedIn, Facebook, Twitter) linking relevant information together adding photos graphics appropriate keep visually appealing engaging. 06/2013 02/2014 Lead Project Manager Company Name － City State Managed mentored team Project Managers. Set continually managed project expectations clients, delegated tasks responsibilities appropriate team members. Coordinated production trafficking start finish, including: client onboarding, development distribution project information, design, integration, content entry, SEO, quality assurance, training launch. 01/2013 06/2013 Digital Copywriter (Contractor) Company Name － City State Developed grammatically sound, benefit driven search engine friendly content LiveEdit's global client B2C websites. Produced unique engaging content marketing pieces cross-channel partners featured supported LiveEdit's product service offerings. Created maintained online product user guides Aurora LiveEdit CMS interface, best practices documentation guide internal implementation. 06/2009 05/2012 Communications Membership Coordinator Company Name － City State Wrote copy, edited, designed, distributed news releases, print electronic newsletters educational outreach materials variety water related issues. Managed maintained organization's website social media accounts (LinkedIn, Facebook, Twitter) linking relevant information together adding photos graphics appropriate keep visually appealing andengaging. Managed donor database electronic list serv maintaining accurate records donors, gift histories electronic subscription preferences. Managed special event tradeshow promotion, operations, expenses logistics including volunteer management, logistics, sponsorships, event budgets analytics/tracking event ROI. 06/2009 06/2009 Marketing Assistant Company Name － City State Established effective working relationships clients, government officials media representatives. Managed internal communications, including production management print electronic newsletters. Identified qualified new candidate leads prospecting, cold calling, networking, referrals, targeted emails direct mail. Coordinated administrative processes associated recruiting/hiring, including resume reviews, scheduling interviews, processing correspondence, documenting candidate activity, coordinating new hire activities, handling confidential material, facilitating required background screens. Supported agency managers calendar management, tracking recruiting budget, maintaining filing systems, answering screening phone calls. Education 2002 Bachelor Science Mass Communications St. Cloud State University － City State Certifications Google Adwords Certified Professional Valid February 2017 Google Analytics Individual Qualification Valid September 2016 ​ Skills Independent self-starter analytical statistical skills; Passion data-driven decision making Strong organization time management skills; Handles multiple projects details simultaneously Excellent oral written communication skills; Communicates collaborates cross-functionally Possesses unquenchable thirst learning insatiable hunger self-improvement",DIGITAL-MEDIA
"KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF Professional Summary Fast-learning recent CNA graduate fast-paced, enthusiastic working hospital adult family home, and/or retirement home. I 4+ years experience taking care mentally ill, dementia, Alzheimer, schizophrenic, hospice end life care patients. I focus lot patient care needs make sure client comfortable times. Licenses Fundamentals Caregiving First Aid CPR Dementia Training Mental health Training Nurse delegations CNA License Skill Highlights Understands mobility assistance needs Charting expertise Understands medical procedures Trained grooming bathing assistance Documentation procedures expert Trained catheter change preparation Quick problem solver Patient positioning understanding Chart preparation/filing aptness Body mechanics competency Alphabetical/numerical filing mastery Adept oxygen machine maintenance Feeding assistance specialist Enthusiastic caregiver General housekeeping ability Professional Experience April 2012 January 2013 Company Name City State Kitchen Utility Worker/Evening weekend chef Planned, prepared served meals snacks according prescribed diets. Maintained clean, orderly well-stocked environment.Participated maintenance safe conditions within facility related areas.Promoted personal co-worker safety. January 2013 April 2013 Company Name City State Caregiver/PCA Observed documented patient status reported patient complaints case manager. Read recorded temperature, pulse respiration. Collected urine fecal samples. Support duties diagnostic technical treatment procedures, setting operating special medical equipment apparatus. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Performed household tasks laundry, dusting, washing dishes vacuuming. Facilitated games activities engage clients. Positioned residents comfort prevent skin pressure problems.Assisted transferring residents wheelchairs adaptive equipment. Kept facility stocked necessary supplies, equipment instruments. Tended patients chronic illnesses. Charted daily information residents mood changes, mobility activity, eating percentages, daily inputs outputs. Recognized reported abnormalities and/or changes patients' health status nursing staff. Documented resident records daily flow sheets.Assisted ADLs. Provided patients families emotional support. Exhibited compassionate care communication regard issues death dying. Comforted patients provided reassurance encouragement. Promoted personal co-worker safety. April 2013 Current Company Name City State Caregiver Maintained clean, orderly well-stocked environment. Participated maintenance safe conditions within facility related areas. Promoted continuity care accurately completely communicating caregivers status patients care provided. Sensitive needs geriatric patients. Exhibited compassionate care communication regard issues death dying. Provided patients families emotional support. Assisted ADLs. Documented resident records daily flow sheets. Recognized reported abnormalities and/or changes patients' health status nursing staff. Charted daily information residents mood changes, mobility activity, eating percentages, daily inputs outputs. Tended patients chronic illnesses. Provided personal nursing care pre- post-operative situations. Kept facility stocked necessary supplies, equipment instruments. Assisted transferring residents wheelchairs adaptive equipment. Positioned residents comfort prevent skin pressure problems. Performed household tasks laundry, dusting, washing dishes vacuuming. Cleaned organized patients' living quarters. Provided transportation, assistance companionship clients. Planned, prepared served meals snacks according prescribed diets. Assisted adequate nutrition fluid intake. Support duties diagnostic technical treatment procedures, setting operating special medical equipment apparatus. Collected urine fecal samples. Completed submitted clinical documentation accordance agency guidelines. Observed documented patient status reported patient complaints case manager. Read recorded temperature, pulse respiration. April 2014 August 2014 Company Name City State Attendant Counselor I work Developmentally Disabled Adults ADL's activities. Preparing meals cleaning, assisting personal care. Observed documented patient status reported patient complaints case manager. Read recorded temperature, pulse respiration. Planned, prepared served meals snacks according prescribed diets. Cleaned organized patients' living quarters. Performed household tasks laundry, dusting, washing dishes vacuuming. Facilitated games activities engage clients. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Kept facility stocked necessary supplies, equipment instruments. Tended patients chronic illnesses. Charted daily information residents mood changes, mobility activity, eating percentages, daily inputs outputs. Assisted ADLs. April 2015 October 2015 Company Name City State Med Tech Promoted continuity care accurately completely communicating caregivers status patients care provided.Promoted personal co-worker safety.Participated maintenance safe conditions within facility related areas.Maintained clean, orderly well-stocked environment.Provided patients families emotional support.Recognized reported abnormalities and/or changes patients' health status nursing staff.Charted daily information residents mood changes, mobility activity, eating percentages, daily inputs outputs.Tended patients chronic illnesses.Assisted adequate nutrition fluid intake.Collected urine fecal samples.Read recorded temperature, pulse respiration.Observed documented patient status reported patient complaints case manager. October 2015 Company Name City State Caregiver Observed documented patient status reported patient complaints case manager.Read recorded temperature, pulse respiration.Completed submitted clinical documentation accordance agency guidelines.Prepared patient rooms prior arrival.Collected urine fecal samples.Assisted adequate nutrition fluid intake.Planned, prepared served meals snacks according prescribed diets.Provided transportation, assistance companionship clients.Cleaned organized patients' living quarters.Performed household tasks laundry, dusting, washing dishes vacuuming.Facilitated games activities engage clients.Kept facility stocked necessary supplies, equipment instruments.Provided necessary supplies, support assistance medical staff patients unit specific procedures.Recognized reported abnormalities and/or changes patients' health status nursing staff.Assisted ADLs.Provided patients families emotional support.Comforted patients provided reassurance encouragement.Participated maintenance safe conditions within facility related areas.Maintained clean, orderly well-stocked environment. Education Training 2012 Orting High School City State High School Diploma Skills Patient-focused care Compassionate trustworthy caregiver Detail-oriented Effectively interacts patients families. Hospice care provider Preparation healthy meals snacks Catheter preparation change Charting record keeping",CHEF
"EXECUTIVE DIRECTOR Experience EXECUTIVE DIRECTOR 10/2017 09/2019 Company Name – City State Developed strategy led implementation end-to-end employer service model focused Employer Groups Brokers resolving avoiding escalated issues. Fostered culture focused achieving high customer satisfaction streamlined operations. Formalized delivered new service model strategy focused customer-centric issue resolution increased first-touch resolution. Launched new employer service teams advanced service model include organizational redesign, setting team strategic vision, inspiring service-oriented culture within 6 months. Initiated new data reporting analytics drive data-driven process improvements issue resolution timelines averaging less 48 hrs. Achieved employer, broker, sales account management satisfaction contribute employer broker retention. EXECUTIVE DIRECTOR 03/2004 10/2017 Company Name – City State Directed mentored cross-functional teams focused health plan product development process attract retain new members. Developed implemented key organizational strategies new products empower health care members navigate utilize healthcare services. Steered efforts towards creation mobilization multi-year national product investment portfolio achieving $500 million revenue driven digital enhancements, operational improvements new product offerings. Produced directed $50 million market-driven product investment portfolio resulting detailed business cases, product roadmap, product timeline requirements. Led development new capabilities demonstrated revenue performance integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications consumer-driven organizational strategies improved user experience. HEALTHCARE MANAGEMENT CONSULTANT 11/2000 03/2004 Company Name – City State Rendered expertise business transformational professional ensured projects' successful delivery across multiple healthcare clients various functional areas. Instrumental claim payment recovery, contract provider, process revamping, operational improvements, web portal designing. Provided expertise built solid reputation high quality deliverables market bolstered relations stakeholders/clients effective project leadership. Operated elite communicator continually focused strengthening relationships clients provided comprehensive services achieved organizational targets. Continuously improved, streamlined, clarified processes ensure timely effective outcomes well setup adequate systems internal external operations control whereas, major clients include; WellPoint, United, Blue Shield CA, HealthNet, Kaiser Permanente. EXECUTIVE DIRECTOR Company Name Led user-driven design sessions identify implement people, process technology improvements improve healthcare members better understand use healthcare services. As Product Development leader, strategically directed design, delivery, administration new Consumer Directed Health Care product platform, including product design, go-to-market strategy, business solutions, following product development life cycle. Developed innovative Product Operations team responsible end-to-end product administration, ranging employer onboarding, employer retention, vendor management, issue resolution. Gained new net membership (over 100K subscribers) achieved improved market positioning critical large strategic lines business. Spearheaded new internal consulting team PMO responsible execution strategic initiatives portfolio resulting accelerated speed market high-quality delivery matrixed dynamic work environment. Focused teams developing innovative cutting-edge approaches levels effective resource allocation strategic planning. Cultivated team culture high performance, collaboration, transparency earning highest employee engagement scores department (exceeded 98% employee satisfaction). Work History EXECUTIVE DIRECTOR 10/2017 09/2019 Company Name – City State Developed strategy led implementation end-to-end employer service model focused Employer Groups Brokers resolving avoiding escalated issues. Fostered culture focused achieving high customer satisfaction streamlined operations. Formalized delivered new service model strategy focused customer-centric issue resolution increased first-touch resolution. Launched new employer service teams advanced service model include organizational redesign, setting team strategic vision, inspiring service-oriented culture within 6 months. Initiated new data reporting analytics drive data-driven process improvements issue resolution timelines averaging less 48 hrs. Achieved employer, broker, sales account management satisfaction contribute employer broker retention. EXECUTIVE DIRECTOR 03/2004 10/2017 Company Name – City State Directed mentored cross-functional teams focused health plan product development process attract retain new members. Developed implemented key organizational strategies new products empower health care members navigate utilize healthcare services. Steered efforts towards creation mobilization multi-year national product investment portfolio achieving $500 million revenue driven digital enhancements, operational improvements new product offerings. Produced directed $50 million market-driven product investment portfolio resulting detailed business cases, product roadmap, product timeline requirements. Led development new capabilities demonstrated revenue performance integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications consumer-driven organizational strategies improved user experience. EXECUTIVE DIRECTOR Company Name Led user-driven design sessions identify implement people, process technology improvements improve healthcare members better understand use healthcare services. As Product Development leader, strategically directed design, delivery, administration new Consumer Directed Health Care product platform, including product design, go-to-market strategy, business solutions, following product development life cycle. Developed innovative Product Operations team responsible end-to-end product administration, ranging employer onboarding, employer retention, vendor management, issue resolution. Gained new net membership (over 100K subscribers) achieved improved market positioning critical large strategic lines business. Spearheaded new internal consulting team PMO responsible execution strategic initiatives portfolio resulting accelerated speed market high-quality delivery matrixed dynamic work environment. Focused teams developing innovative cutting-edge approaches levels effective resource allocation strategic planning. Cultivated team culture high performance, collaboration, transparency earning highest employee engagement scores department (exceeded 98% employee satisfaction). HEALTHCARE MANAGEMENT CONSULTANT 11/2000 03/2004 Company Name – City State Rendered expertise business transformational professional ensured projects' successful delivery across multiple healthcare clients various functional areas. Instrumental claim payment recovery, contract provider, process revamping, operational improvements, web portal designing. Provided expertise built solid reputation high quality deliverables market bolstered relations stakeholders/clients effective project leadership. Operated elite communicator continually focused strengthening relationships clients provided comprehensive services achieved organizational targets. Continuously improved, streamlined, clarified processes ensure timely effective outcomes well setup adequate systems internal external operations control whereas, major clients include; WellPoint, United, Blue Shield CA, HealthNet, Kaiser Permanente. Education Master Science (MS) Healthcare Administration UNIVERSITY OF CENTRAL FLORIDA City State Bachelor Science (BS) Biology UNIVERSITY OF CENTRAL FLORIDA City State Kaiser Permanente Executive Leadership Program KAISER PERMANETE City State Kaiser Permanente Strategic Leadership Program HARVARD BUSINESS SCHOOL City State Summary Forward-thinking Executive proven record accomplishment Healthcare industry. Driven ambitious change leader dedicated continuous business improvement focused enhancing revenue, streamlining business operations, improving user experience. Passionate developing teams individuals providing mentorship coaching. Highlights Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership Account management, Vendor management Business solutions, Vision Change Management, Web portal CA Consulting Clients Customer satisfaction Delivery Designing Edge Functional Leadership Market positioning Market strategy Market 98 Communicator Organizational Processes Product design Product Development Product Management Project leadership Quality Relationship Building Reporting Sales Strategy Strategic Strategic Planning Skills Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership, Account management, business solutions, Change Management, CA, consulting, clients, customer satisfaction, delivery, designing, edge, functional, Leadership, market positioning, market strategy, market, 98, communicator, organizational, processes, product design, Product Development, Product Management, project leadership, quality, Relationship Building, reporting, sales, Strategy, Strategic, Strategic Planning, vendor management, vision, web portal",HEALTHCARE
"BUSINESS DEVELOPMENT SPECIALIST/AE Professional Summary I exceptionally creative results-driven marketing professional 20 years successful experience covering entire gamut industry. I extremely adept levels communication; work extremely well independently part group, possessing strong supervisory, organizational staff management skills. I experienced related design, database/analysis presentation programs extremely strong media identification, planning negotiation skills-with solid history success targeting primary demographics. I possess exemplary project management, budgetary analytic skills bring rare mix right-brain creativity left-brain organizational skills table, currently seeking challenging position within field proven expertise. Extremely adept multi-tasking-with ability effectively juggle multiple projects deadlines Experience developing metrics methodologies assess campaign effectiveness ROI statistics Strong media identification, negotiation, planning, campaign creation, production assessment skills Highly-experienced phases print production, including: design, negotiation, press checks, pre-press print operations Highly-experienced phases media planning, budgeting, negotiation, trafficking assessment Highly-experienced phases television radio campaign production development Experienced forging strengthening high-value business relationships Building creating cross-functional teams within supportive environment maximize efficiencies Development co-op advertising/marketing initiatives within non-competing industries Experience preparing delivering statistical consumer trend reports C-level company executives Extensive background art directing photo shoots-both in-studio on-location Extremely battle-tested crisis management creative problem solving Microsoft Office (Word, Excel, PowerPoint, etc.) Highly-experienced PageMaker, InDesign, QuarkXPress, well layout/design programs Highly-experienced Photoshop well graphics programs Exemplary staff motivation/development/management skills Experience sides media negotiation table (client/media) Highly-developed interpersonal presentation skills superior writing editing skills Strong work ethic Skills Work History BUSINESS DEVELOPMENT SPECIALIST/AE 09/2012 07/2014 Company Name – City State Develop new business manage existing accounts #1-rated KESQ-TV kesq.com. Maintain relationships service new existing advertisers; continue increase KESQ spending levels. Sell execute commercial schedules, in-content sponsorships, internet/mobile digital projects packages. Compile present comprehensive creative sales presentations ad agency media buyers, corporate marketing directors business owners assessing current marketing initiatives determine targeted best potential customer/patient/client base potential return advertising investment. Act media specialist clients. Complete requested reports accurate timely manner. Have thorough understanding station's websites, programming competitive advantages market. Represent station professional manner matters. Operate independently part multi-station group. Initiated market research studies analyzed findings. Directed coordinated marketing activities policies promote products services. Developed implemented campaigns email, online advertising, search engines direct mail. Defined tracked campaign effectiveness adjusted strategies accordingly. DIRECTOR OF MARKETING ADVERTISING 01/2004 01/2012 Company Name – City State Responsible aspects company branding, marketing, promotions advertising. Research, plan, propose, budget, execute assess retail (and B2B) marketing, collateral, support services three branded entities within 12-showroom chain. Negotiate media contracts, conceptualize produce TV radio commercials. Conceptualize produce monthly CRM direct mail campaigns, including mail list identification procurement well campaign analysis. Supervise web site construction, development, PPC/SEO initiatives, design report detailing web activity, create monthly reports utilizing Google Analytics, Clicky, etc. ascertain campaign efficiency, web traffic sales percentages identify emerging industry trends Company President. Design reporting methodologies metrics quantify qualify sales figures, media effectiveness, store traffic, closing ratios, ROI, ROO, present results company president weekly basis. Prepare, allocate manage multi-million dollar annual budget including development vendor co-op programs. Conceive, research legal implications regulations, negotiate implement promotional contests, raffles, value-added giveaways, etc. Write speeches, press releases news articles, ad copy. Working Company President General Sales Manager select products ad inclusion design ads, circulars, POP/POS materials, external environmental signage/graphics, etc. Train, supervise manage department staff. MAJOR ACCOMPLISHMENTS: Increased same-store sales 28%, average ticket 16% increased vendor co-op payments 600% first 18 months. Proposed, researched supervised development Company's e-commerce website. Developed PPC/SEO initiatives, designed report detailing web activity, created monthly reports utilizing Google Analytics, Clicky, etc. ascertain campaign efficiency, web traffic sales percentages identify emerging industry trends Company President Re-branded upscale Legacy showroom affluent demographic, including revamp in-store, TV print materials. Interviewed identified new spokesperson-write, direct edit TV commercials, 68% customers reporting TV primary reason store visit. Increased Hispanic customer-base 7% 19% Asian customer base 4% 12% targeted ethnic marketing campaigns utilizing grass roots marketing, social marketing, ethnic media, etc. Conceive, write, script video, select supervise voice talent, edit, distribute handle traffic responsibilities company's radio TV commercials (on budget $3,000 less 30-second TV spots). Produce 2-3 TV commercials 5-7 radio spots per month 7 years. Saved company hundreds thousands dollars per year negotiating (and re-negotiating) broadcast cable TV, radio, newspaper direct mail contracts. By accounts, delivering rates every medium represent vendor's lowest rates. Researched, proposed installed TRAX system deliver company's first accurate store traffic closing rates. Designed deliver weekly reports closing ratios, cost per lead, etc. Research, propose, write, design, track maintain company's CRM initiatives. Conceive, plan, budget, negotiate associated vendors/insurance companies design advertising/marketing campaigns company sales events/promotions. Adept bringing product vendors co-op dollars defray part, associated costs. Identify negotiate branding sponsorships Angels, Lakers, Ducks, etc.-and negotiating pass-through rights, able offset 85% costs via vendor participation. Company selected retail furniture industry's ""2007 Retailer Year"" WHFA recognition "".innovative marketing promotions/campaigns."". CREATIVE MARKETING DIRECTOR 01/1998 01/2004 Company Name – City State Provide creative marketing communications solutions strategies concept final production (through distribution). Including work on: media planning placement; product image brand management; franchise campaign development; regional, national international ad campaign development. Partial client list: Columbia Pictures, Fox Sports, F/X, Heal The Bay, Sony Pictures Entertainment, NBC, Closets By Design, Los Angeles Dodgers, Earl Scheib, Environmental Enterprises, Western Nonwovens, Inc., etc. MAJOR ACCOMPLISHMENTS: Established Sony Pictures Entertainment in-house design department. Created Sony Pictures Entertainment's corporate newsletters (corporate, syndication environmental) well working corporate communications studio projects, film promotion, TV syndication campaigns, etc. Proposed created proactive campaign diffusing community reaction Sony Pictures Entertainment's building expansion plans. Developed successful franchising campaign Closets By Design (taken 3 27 locations) Created turnkey ad programs Closets By Design franchisees Ran day-to-day operations new client acquisitions successful ad agency Earl Scheib same-store sales increase close 20% development/release new creative Placed ""retro"" Earl Scheib TV spots Nick Night cost company Developed Earl Scheib's highly effective Hispanic marketing campaigns Increased creative appeal/effectiveness Earl Scheib print ad campaigns Synchronized rollout Earl Scheib national regional advertising campaigns 150 locations. ADVERTISING AND MARKETING DIRECTOR 01/1993 01/1998 Company Name – City State Conceptualized, wrote, designed, produced advertising marketing campaigns materials entire company. Coordinated ran day-to-day marketing advertising operations 25 company-owned 21 franchise offices, supervised corporate advertising needs, well direct responsibility individualized ad campaigns 1,200 sales agents. Fred Sands ranked nation's 7th largest real estate company-and non-national company break top ten-during tenure. Re-negotiated L.A. Times contracts effectively saving company 24% costs Conceived created marketing department's employee development program Conceptualized, supervised marketed Sand's highly successful Home Auction program Created Fred Sands University course materials, marketing strategies collateral Created new revenue stream company designing new home marketing materials new home developments. PUBLICATION DESIGNER EDITOR 01/1988 01/1993 Company Name – City State Responsible writing, editing, graphic design production university catalogs, ads, academic books, professional journals, direct mail campaigns, annual reports, newsletters well computer-generated presentation materials. Created fund-raising campaigns; coordinated special event coverage, photography, logistics; designed museum exhibition signage promotions, etc. Education BA Journalism Marketing State Journalism Marketing Skills academic, acquisitions, ad, ads, advertising, ad copy, agency, B2B, brand management, branding, broadcast, budget, cable, catalogs, closing, com, competitive, concept, content, contracts, corporate communications, CRM, client, clients, designing, direct mail, e-commerce, editing, edit, film, fund-raising, graphic design, graphics, image, insurance, legal, logistics, marketing strategies, marketing, market, marketing communications, marketing materials, materials, media planning placement, mail, negotiating, newsletters, newspaper, photography, POS, presentations, press releases, procurement, programming, promotion, radio, real estate, reporting, Research, retail, sales, Sales Manager, script, speeches, 7, TV, employee development, video, web site, website, websites, articles, annual reports Additional Information Client reference General Air Conditioning Heating 2 years -Extensive portfolio, commercial reel, salary information, stellar recommendations available upon request-",BUSINESS-DEVELOPMENT
"ADMINISTRATIVE ASSISTANT Summary Experienced Administrative Assistant extensive background providing support college Dean Student Success, Associate Vice President Student Affairs Vice President Student Affairs. Technically proficient, experience using wide range computer software systems. Provided support counsel projects requiring confidentiality, independent thinking, competence. Processed budgetary issues, employee records. Triaged managed student needs. Assisted college wide committees projects. Core Qualifications Microsoft Office Suite Datatel Power Campus BlackBoard Student Affairs Record System (SARS) ImageNow Siemens (Call Center Software) Professional Experience 07/2013 Current ADMINISTRATIVE ASSISTANT Company Name － City State Responsible administrative support functions division Dean. Maintain schedule coordinate plans meetings, including logistical, catering technical needs. Provide support services department faculty. Supervision/Management Provide oversight federal student worker. Process approve payroll staff student worker. Budgetary Support Maintain budget School Education Undergraduate Graduate programs. Process requisitions purchase orders School Education budget lines. Maintain accurate accounting records. Track manage travel plans budget. 01/2005 01/2011 ADMINISTRATIVE ASSISTANT Company Name － City State Provide administrative support Dean Student Success Vice President Student Affairs. In capacity, responsible for: Administrative Support Responsible administrative support functions senior level college administrator. Coordinate prepare files discipline judiciary level actions student Judicial Hearing Board. Maintain schedule coordinate plans meetings, including logistical, catering technical needs. Develop metrics student servicing levels. Provide support services professional staff forty, maintaining balance student appointments academic college-wide responsibilities faculty union environment. Design report templates efficiency monitoring student mentoring book loan program. Monitor Faculty Cadre hours ensure budgetary compliance. Supervision/Management Provide oversight Student Success Center front desk staff student workers. Participate training new staff professional support. Assist creation front desk service procedures. Train new front desk staff oversee student workers. Customer Service Effectively communicate students, parents, staff faculty accordance FERPA (Family Educational Rights Privacy Act) regulations. Assist College's call center peak periods. Train new employees SARS scheduling management system. JENNIFER BODEK 2 Budgetary Support Provide support management Student Success Center Operating Budget. Maintain budget Title III PECO Minority Male Mentoring Program grant funds well smaller grant funds within Student Affairs. Process requisitions purchase orders Student Affairs budget lines. Maintain accurate accounting records federal grants. Streamline College's Foundation book loan process students, resulting efficiency. Technology Support SARS Administrator Super User (scheduling management system) Student Affairs; act software systems contact inside college point contact benchmarking information. Provide support Student Affairs staff projects requiring use basic office software. 01/1999 01/2004 ADMINISTRATIVE ASSISTANT Company Name － City State Assisted daily functions small family-owned sign shop. Learned use CASmate CASwin software perform basic sign design. Assisted converting customer information paper files business software. Maintained office sign production supplies. Performed multiple facets customer service, point inquiry billing. Researched vendors ensure getting lowest possible costs maintain competitive pricing. 01/1998 01/1999 ADMINISTRATIVE ASSISTANT Company Name － City State Performed front desk receptionist operations, including answering phones scheduling appointments. Organized small office filing system better match newer insurance reimbursement procedures. Submitted insurance reimbursement forms office well patients. Provided customers reminder calls routine check scheduling. Kept office waiting area tidy welcoming reduce patient tension waiting. Education Training Spring 2013 Bachelor Science Business Administration Albright College － City State Business Administration January 2016 Master Science Fall 2006 Associate Liberal Studies Montgomery County Community College － City State mc3.edu, 610-819-2070 Rodney Altemose, EdD, Executive Director, Bucks County Community College, Rodney.Altemose@bucks.edu, 215-258-7700 Ext. 7750 Andrea M. Porter, M.L.A., Registrar, School Design, University Pennsylvania, anporter@design.upenn.edu, 215-898-6210 Montgomery County Community College Completed CQI Training; participated Technology Block Party. Appointed committees related College Hall Renovations Student Affairs, Institutional Effectiveness Enrollment Management's One Stop Shop, Auxiliary Services Department, Student Affairs Spirit multiple Hiring Committees. WRITTEN REFERENCES AVAILABLE UPON REQUEST Steady Moono, EdD, Vice President West Campus Skills academic, accounting, Administrative Support, Streamline, balance, basic, benchmarking, billing, book, Budget, call center, competitive, Customer Service, filing, forms, funds, grants, Hiring, imaging, insurance, layout design, Director, meetings, Mentoring, Access, Microsoft Office Suite, office, Microsoft Project, Publisher, payroll, peak, pricing, receptionist, scheduling, Siemens, Supervision, answering phones, Visio, WRITTEN",APPAREL
"PATIENT ADVOCATE Summary Compassionate professional Crisis Specialist believes excellent people skills open communication essential functions successful client advocacy. Highlights Exceptional organizational skills Mediation State government background Proficient NIMS ICS Creative problem solver Empathetic Emergency response training Natural leader Excellent interpersonal skills Accomplishments Effectively manage caseloads 50 clients given time Cardon Outreach. Promoted Case Assistant 4 months employment Chippewa River Industries Received Letter Recognition Letter Accomplishment MN DOC Warden correctional excellence Experience Patient Advocate November 2015 Current Company Name － City State Created maintained patient accounts Mpower updated hospital progression obtaining Medicaid coverage. Educated patients different types Medicaid Advocated patients behalf working county get Medicaid coverage. Managed caseload 50-60 patients. Maintained patient privacy confidential patient information. Case Assistant/Job Life Skills Coach July 2013 November 2015 Company Name － City State Reported documented relevant information pertained clients behaviors well Job Developer DVR. Conducted comprehensive initial in-home in-office vocational assessments prior first wraparound meetings. Documented clients' information including service plans, vocational reports progress notes. Conducted outreach, advocacy rehabilitative services vocational cases crisis intervention needed. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills functional living skills successful community employment life skills. Created, ""Job Coaching 101"" presented new existing job coaches Office Administration Specialist Senior January 2012 February 2013 Company Name － City State Promoted Office Administrator 2012 OPH prison education department Supervised offenders within education department kept track discipline/payroll Proficient MARCS Crystal Reports databases Drafted memos letterheads Education Director using Microsoft Office Administered TABE testing offenders obtaining GED/HSED Coordinated Reading Fundamental Book Fair institution offenders well offender graduation Successfully learned OPH Offender Education Channel media software, designing custom schedule televised education lessons within institution. Correctional Officer July 2005 January 2012 Company Name － City State Enforced resident behavior management system wrote incident reports infractions following ICS protocol. Employed de-escalation techniques, verbal commands used physical mechanical restraints address unruly inmates. Implemented defensive tactics physical restraints maintain safety security personnel general public. Served new officer mentor, member Conflict Resolution Committee Diversity Instructor Created training module, ""Generations Workplace"" using Power Point Diversity Instructor. Successfully completed ""Learning Lead"" training seminar non-supervisory staff attend complete series Promoted two Work Class opportunities (Corrections Manufacturing Specialist Office Administration Senior) time officer. Point Sale Supervisor March 2002 August 2004 Company Name － City State Supervised 20 teammates per shift. Analyzed sales transactions reported Sales Manager. Received recognition Shopko CEO providing excellent customer service. Education Sociology Leadership Studies Present Fort Hays State University － City State Minor: Leadership Studies A.A.S Criminal Justice 6/2005 Rasmussen College － City State Criminal Justice FEMA IS-00019.15 Supervisor EEO Course Certification 10/2015 ICS 100 Hospitals 10/2015 FEMA Minnesota Department Corrections *Learning Lead Certificate *Part one departments supervisory course 1/2012 Skills Public Relations, Case Management, Client Advocacy Community Service Disaster Responder American Red Cross Altoona, WI (Northwestern Region) January 2016 Present Currently training via online Disaster Relief certification Child Adocate Turning Point Domestic Abuse Shelter River Falls WI March-2005 June 2005 Worked children domestic abuse situations. Led circle groups children 5 10 years old. ​",ADVOCATE
"SOLUTION DESIGNER Summary Seeking Planning Engineer position utilize skills abilities industry offers security professional growth resourceful innovative flexible. Highlights Packages AutoCAD 2D 3D, Primavera Complete (Web,Client, Progress Reporter, Team Member) M.S-Office, M.S-Dos, Digital Designing Video Editing (Adobe-Photoshop, Page Maker, Illustrator, Corel-Draw, Adobe-Preimere, Ulead Video Studio, Macromedia Flash, Projects, Computer Fundamentals Information Technology). Experience Solution Designer Mar 2014 Current Company Name － City State Designing projects. Manage site department specific requirements related projects executed. Preparing OCS, WIR, MIR. Track site variations field instructions. Program updates conjunction schedules (Materials delivery status schedule/drawing status schedule), work place site histogram updates, form part weekly monthly report. Draughtsman cum site Supervisor Oct 2012 Jan 2014 Company Name － City State Manage site department specific requirements related projects executed. Designing projects. Track site variations field instructions. Preparation quantities estimation working drawing. Program updates conjunction schedules (Materials delivery status schedule/drawing status schedule), work place site histogram updates, form part weekly monthly report. Monitoring coordinating professional consultants, Architecture, Interior Structural. Preparation remedial programs detailed programs critical activities areas co-ordination contractors /sub- contractors. Preparation remedial programs detailed programs critical activities areas co-ordination contractors /sub- contractors. Preparation progress reports reflects actual progress site main part monthly payment. Preparation extension time program (delays caused additional works contract). Reviewing program efficiency, Analyzing efficiencies preparation look aheads, Estimating weighted percentages. Liaison client representatives consultant. Determine project scope work analyze. Monitoring construction site activities as, material supply, labor work, local payments, etc..,. Draughtsman cum site Supervisor Apr 2010 Sep 2012 Company Name － City State Manage site department specific requirements related projects executed. Designing projects. Track site variations field instructions. Preparation quantities estimation working drawing. Program updates conjunction schedules (Materials delivery status schedule/drawing status schedule), work place site histogram updates, form part weekly monthly report. Monitoring coordinating professional consultants, Architecture, Interior Structural. Preparation remedial programs detailed programs critical activities areas co-ordination contractors /sub- contractors. Preparation remedial programs detailed programs critical activities areas co-ordination contractors /sub- contractors. Preparation progress reports reflects actual progress site main part monthly payment. Preparation extension time program (delays caused additional works contract). Reviewing program efficiency, Analyzing efficiencies preparation look aheads, Estimating weighted percentages. Liaison client representatives consultant. Determine project scope work analyze. Monitoring construction site activities as, material supply, labor work, local payments, etc.., While studying FORT ENGINEERING. Trainee Jun 2009 Feb 2010 Company Name － City State Monitoring Supervising Concrete Casting Works. Day day inspection monitoring. Preparation project documents. Preparation completion drawing. Monitoring coordinating professionals. Preparation progress reports reflects actual progress site. Attending weekly progress meetings. Monitoring construction site activities as, material supply, labor work, local payments, paper work, etc.., Languages Known English (IELTS-4.5), Hindi, Malayalam, Tamil. Education DIPLOMA DIPLOMA IN CIVIL ENGINEERING 2010 Gurukulam Campus － City State INDIA Civil Engineering Government Tamil Nadu) Gurukulam Campus, Thackalay H.S.E (Government Kerala) Mahathma College, Tirur S.S.L.C (Government Kerala) Personal Information Date Birth 20th April 1990 Sex Male Passport No. J6269139 Nationality Indian Marital Status Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Skills 3D, Adobe, Adobe-Photoshop, AutoCAD 2, C, consultant, Corel-Draw, Client, delivery, Designing, Dos, English, Estimating, Macromedia Flash, Government, drawing, Hindi, Illustrator, Information Technology, Languages, Materials, meetings, Office, Works, Page Maker, Primavera, Progress, Reporter, Supervising, Video, Video Editing Additional Information Personal Data Date Birth 20th April 1990 Sex Male Passport No. J6269139 Nationality Indian Marital Status Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Declaration I hereby solemnly declare details furnished true correct best knowledge belief. Place: AL-SADD Yours Faithfully, Date: (ZABEER.K)",DESIGNER
"CONSTRUCTION DEVELOPMENT CONSULTANT Summary Diverse Experience: Planning Development, Construction, Project Development technical experience using AutoCAD GIS Systems. Background Qualifications ten years college credits combined 15 years work experience. Experience 07/2016 10/2016 Construction Development Consultant Company Name － City State Provided professional guidance constructing government housing rural regions South Africa, including developing, implementing administering methods obtaining materials costs, improved methods regards labor tasks building structures using primarily cement/ mortar. Utilized management experience garnered past work United States differed long used methods South Africa. Created maps, task lists, materials list, network contact logs, including vital daily interaction/ communication foreman laborers alike. 03/2012 07/2016 Assistant General Manager Company Name － City State Administrate daily operations effective leadership includes making vital decisions allowing company expand new markets. Inform Board Directors progress potential road blocks may hinder progress provided recommendations may ensure revenue growth. Value importance networking emphasis enterprise enterprise development. 06/2009 03/2012 Director Planning Development Company Name － City State Coordinate projects Tribal Council, providing detail information including project status reports. Introduce Tribal Council different perspective community development statistics revealing impacts community probable funding source(s). Primary focuses within planning realm are; new housing development, land-use process, facilities, business districts, municipalities environmental impacts. 01/2009 05/2009 Manager Operations Company Name － City State Managed functionality five distinct community service programs, including directors staff individual department; much responsibility fulfill needs concerns entire community expedient professional manner. 06/2007 09/2008 Manager Data Engineering Company Name － City State Managed technical staff; converted paper maps digital formats targeting uranium deposits. Organized existing maps developed exploration maps, ore-reserve maps regional location maps planning extraction uranium. Uranium Resources Inc. operation provide alternative energy future power plants throughout United States. 06/2006 05/2007 Office Engineer Company Name － City State Served assistant project manager performed periodic inspections construction performed large earth substance dam near Durango, Colorado. Assisted engineers office managers company's multi-million dollar pay estimates monthly basis. Developed high-quality 3-D structural lift drawings using AutoCAD software worked closely Bureau Reclamation's concrete specifications design used construct large earthen dam. 06/2003 03/2006 Natural Resource Planner/ AutoCAD Technician Company Name － City State Established new work station utilizing AutoCAD ArcView software programs Ute Mountain Ute Tribe's Planning Department, allowed better mapping system community development purposes. Produced compiled comprehensive ten-year natural resource plan. Examined annual reports provided recommendations fifty-three departments. Reviewed project specifications offered insight possible changes effecting community development. Oversaw department needs assessments relation departmental goals objectives fifty-three departments. Education Training Master's Business Management Colorado Tech University Business Management 2002 Bachelor Science Geography Business Information Systems Utah State University － City State Geography Business Information Systems 1997 Associate Science General Studies College Eastern Utah － State General Studies 1993 Associate Applied Science Computer Aided Drafting ITT Technical Institute － City State Computer Aided Drafting Certifications Business Management Scheduling Development OSHA CPR Certified Tribal Government Human Resources Native Native Networking Project Management Business Networking Employee Relations Hiring Retention Administration Business Government Liaison Development Consulting Community Planning Business Development International Business Skills ArcView, AutoCAD, Business Development, Business Management, Consulting, Council, CPR Certified, Employee Relations, Government, Hiring, Human Resources, International Business, leadership, materials, office, natural, enterprise, network, Networking, progress, Project Management, quality 3, Scheduling, statistics, annual reports",CONSTRUCTION
"ADVANCED LEVEL WHEELED VEHICLE MECHANIC Career Focus To obtain challenging, rewarding position professional structured environment, I utilize vast military experience, work ethic training become integral contributor growing productive organization. Skills Proven excellence budgets, schedules, coordination, supervision, training, management, maintenance projects programs levels, effectively interpreting communicating requirements across functional organizations. In depth knowledge OSHA, NAVOSH, handling, storage disposition Government Owned Property, capable providing effective employee training related topics. Verbal, interpersonal skills: able facilitate cooperation among team members. Managerial skills time management delegation initiative take tasks resolve problems immediately. Deeply instilled discipline, work ethic, customer astuteness, conceptual thinking. A fast learner immediate asset workplace. Windows Server 2008 planning, deploying, configuring, maintaining AD infrastructure, environment, objects. Core Qualifications Installation, Configuring, Management Windows 7 Active Directory Windows Server 2008 R2 Administration Active Directory Managing Windows Server 2008 R2 Components IP Addressing Name Resolution Network Components Windows Server 2008 R2 Windows Server 2008 R2 MCSE 70-640, MCSE 70-642 MCSE 70-646 Key Differences Server 2003 Server 2008. Windows 7 Domain Integration Client Support. DHCP, WINS, RRAS, IPSEC, TCP/IP, Computer Troubleshooting. Installing supporting Windows 7 Windows Server 2008 virtual environment. IP IP Routing; IPsec; DHCP; Remote Access. Installing, configuring, managing, maintaining hardware. Configuring Domain Name Resolution, Network Connectivity; Installing Deploying Windows Server 2008. Windows Server 2008 AD DS; Domain Controllers; Sites Replication; Domains Forests. Windows Server 2008 AD Group Policy; Managing Files; Backup; Managing Printers; File Servers Monitoring Computers; Patch Management Security; Certificate Services Server Virtualization In depth knowledge following: Network protocols devices; TCP/IP including Sub netting CIDR notation. Education Training 2016 Bachelor Science Information System Security Colorado Technical University － City State Pursuing BAS Information System Security 2012 Certificate Completion Network Administrator Centriq Training － City State 2011 Bachelor Science Information Security Columbia Southern University － City State Pursuing BAS Information Security Work Experience 04/2008 06/2012 Advanced Level Wheeled Vehicle Mechanic Company Name － City State Successfully provided training schedules, supervised, guided team aspects recovery operations, in-process inspection/troubleshooting procedures, repairs overhaul assigned wheeled vehicle mechanical electrical components systems, including limited to: power plant/packs, compression ignition engines, engine fuel systems, air induction exhaust systems, cooling systems, vehicle chassis, frame cross members, clutches assemblies, transmissions, transfers, final drives, propeller shaft assemblies, brake systems steering systems, suspensions systems, fifth wheel assemblies, wheeled vehicle crane, hoist winch assemblies, hydraulic systems, automotive electrical systems. Supervised performed diagnostic troubleshooting determine maintenance repair criteria using Test Measurement Diagnostic Equipment (TMDE). Performed equipment classification inspections processed appropriate documentation. Performed battlefield damage, assessment, repair (BDAR). Supervised team performance compliance applicable safety security guidelines standards, including OSHA 670-1 Army Standard Procedures. Responsible parts maintenance 125 vehicles, I trained soldiers use electronic manual research part numbers. I responsible parts, orders procurement schedules, I conducted monthly, quarterly, yearly inventories shop tools tents. Controlled Government Owned Property including vehicles, supplies tooling valued approximately $3 million. Coordinated prepared Up Armored Vehicles, Tools supplies travel Iraq May 2009. Researched provided Military Intelligence mission going Soldiers 12-month deployment Operation Iraqi Freedom Campaign. I supervised provided training guidance eight soldiers, helped initiate civilian military education, fostering personal professional development. 01/2000 Organizational Apprentice Maintenance Technician Organizational Maintenance Technician Company Name 01/2000 During tour, I promoted Tool Petty Officer Training Petty Officer. Maintained serviced aircraft engine, fuel, lubrication systems. Handled serviced aircraft ashore, aboard ship. Performed complete aircraft turbo shaft turboprop engine repair determine reasons engine degradation spectrometric oil analysis tests. I also evaluated jet engine performance using jet test cells fixed turbojet engines Corrosion Control As Aviation Mechanic, I ensured proper handling disposal hazardous materials according OSHA NAVOSH standards. I maintained 60 FA-18 Super Hornets U.S. Navy paint scheme corrosion protection standards, without incident. I successfully maintained 60 government owned FA-18 E/F Super Hornets, valued $3.6 billion, supervising Navy airmen E3. I effectively trained airmen OSHA NAVOSH Hazmat disposal requirements, conducted training Ship Board readiness Rim Pac Maneuvers 1995 1997, deployed two Naval Westpac's 1996 1997. I also conducted maintenance paint scheme training F/A 18 E/F super Hornet Carrier Qualifications aboard U.S.S. Lincoln. As Tool Petty Officer, I charge controlling additional government owned property, including shop tools valued $80,000, well 20 mechanics' tool boxes valued $120,000. 11/1994 05/2002 Aviation Mechanic Company Name － City State Certifications CompTIA A+ Certified Pursuing Network Security Certification Centriq Administrator Program Certificate Military Basic Military Training Duke (electronic warfare) Training Rollover MRAP's Humvee's Training IED Training MRAP's (Mine Resistant Ambush Protected) Vehicles Training Combat Life Saver Skills Training Aberdeen Proving Ground 91B (Light Wheel Mechanic) Training F/A 18 Power Plant Training Air Craft Corrosion Control Paint Touch Up Markings Ship Board Fire Fighting School Skills A+ Certified, Active Directory, Backup Hardware, Computer Troubleshooting, Client Support, DHCP, File Servers, IP Configuration, Power Point, Excel, Word, Access, MCSE, Windows 7, Network Security,Routing, TCP/IP Protocol. Additional Information Active DoD Secret Security Clearance Commendations Meritorious Unity Commendation Medal USN Commendation National Defense Service Medal X2 Armed Forces Expeditionary Medal Global War On Terrorism Service Medal Iraq Campaign Med W Campaign Star Army Service Ribbon Overseas Service Ribbon Mechanic Driver Badge Good Conduct Medal X2",AVIATION
"CUSTOMER SERVICE ADVOCATE Summary Detail-oriented Administrative/ Clerical support extensive experience performing medical clerical duties supporting 5 physicians busy medical office. Expertise includes excellent communication skills demonstrated by18 years experience, verifying insurance coverage, records reviews schedule maintenance. Highlights Results-oriented Maintains strict confidentiality Meticulous attention detail Excellent communication skills Team player positive attitude Strong work ethics Experience Customer Service Advocate May 2014 Current Company Name － City State Provided accurate appropriate information response customer inquiries Medicare Part B providers Explain Medicare Part B claim denials correct claim payment. Provide reference resource material providers conduct research denials Verify confirm beneficiary eligibility Medicare Part A B. Strictly followed federal state guidelines release information. Examined diagnosis codes accuracy, completeness, specificity appropriateness according services rendered. Customer Service Representative September 2013 May 2014 Company Name － City State Addressed customer service inquiries timely accurate fashion. Explaining current Medicare D drug plan members Taking medication refill orders Researching plan design copay structures formulary change Providing pleasant, accurate customer service Providing information regarding changes Medicare Part D drug plan structures Providing Medicare mandates procedures updates. Surgery Scheduler March 1999 June 2013 Company Name － City State Efficiently performed insurance verification pre-certification pre-authorization functions. Sending redetermination insurance private government surgical procedures Coordinate surgery schedule patient, physician operating room p rovide patients detailed information regarding dates, time scheduled necessary Arrange schedule pre-operative test patient maintains operating room schedule instructions, directed physicians. Contact patient remind post-operative instructions, directed physicians. Working knowing Star Panel, Epic Hyperspace, systems Verify patient eligibility, coverage procedure,obtain pre-certifications, authorizations procedures tests ordered physician. Notify forward paperwork insurance certification Billing Office obtain additional paperwork needed compliance. Responds written telephone inquiries carriers regarding surgeries Perform clerical duties support physicians surgery scheduling function regarding patient surgery information Office Assistant III February 1996 March 1999 Company Name － City State Responsible printing daily schedules pull medical records clinic appointments surgeries. Recorded filed patient data medical records Scanned indexed clinic notes, pathology reports, lab tests, financial information Electronic health record system Performed various administrative duties, including data entry document preparation. Eliminated outdated records annual basis sending records scanned Assisting medical students, doctors, nurses secretaries archival retrieval Pick up, sort distribute mail clinic. Clerk III January 1995 February 1996 Company Name － City State Developed created effective filing system accelerate paperwork processing. Printing daily schedules, pull medical records clinic. Verified information computer system up-to-date accurate appointments surgery. Dispersed incoming mail correct recipients throughout office. Education Bachelor Science Health Care Administration Concentration Management 1991 University Phoenix － City State Health Care Administration ,still progress graduate June 2016 High School Diploma Psychology 1990 Belmont University － City State Studies included Statistical Mathematics, Western Civilizations Majoring Psychology Minor Sociology Algebra I II Stratford High School － City State Studies included Algebra I &II Trigonometry, Geometry French I &II H Accomplishments Healthcare Administration- still progress Accomplishments Certificate thru Vanderbilt Training Development Organizational Skills Certificate received June 22, 2000. Attendance Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 BCBS pre-certs. Working knowledge Excel CPT coding, Completion Administrative Assistants Conference September 2008. Skills Scheduling, Strong verbal skills, Excellent written skills, ICD-9 CPT coding",ADVOCATE
"FINANCE CONTROLLER Summary Hands Controller 12 years experience financial accounting management, acknowledged sound decision-making abilities, analytical skills, business acuity problem solving skills. Strategic, methodical reliable, enjoy challenge resolving long term issues, influencing positive bottom line outcomes. Enjoy opportunities think outside box deriving new solutions old problems strategic information gathering, data collection comprehensive scrutiny. Persuasive concise communicator; experienced dealing levels management coaching subordinates greater productivity success. Highlights Financial statement analysis Account reconciliation expert Budget forecasting expertise Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Flexible team player Accomplishments Successfully led globalization accounting operations resulting streamlined processes reduction month end close cycle. Designed process led implementation team automated invoice credit memo approval workflow tool. Implemented monthly operational financial review process resulting effective P&L management. Responsible preparing division balance sheet delivered monthly Executive Balance Sheet review Division CFO business stakeholders. Experience Finance Controller July 2014 Current Company Name City State Manage large scale revenue cycle contracts day day operational finance accounting activities including budgeting/forecasting, revenue recognition financial reporting. Reviewed refined operational accounting procedures. Investigated resolved capex vs opex discrepancies resulting $500k opex adjustment. Developed processes review approval company capital investments. Division Controller November 2008 July 2014 Company Name City State Managed accounting operations $700M IT Services Division, including monthly close, revenue recognition, billing BS reconciliation Perform direct periodic financial analysis, reporting forecasting Provide financial decision support region account leaders; produce monthly report decks, review analyze financial variances provide accounting guidance Streamlined monthly close process automate revenue recognition reduce manual entries Developed new process mapping pricing models newly signed contracts provide project level financial proformas Supported Oracle system integration, developing post go live training Global Teams conversion GL reconciliation. Developed balance sheet reconciliation review process ensure GAAP compliance cleaner P&L's. Corporate Controller February 2002 May 2008 Company Name City State Managed aspects accounting operations financial reporting $45 million hardwood flooring wholesale distribution company locations U.S., Malaysia Europe, Developed accounting financial infrastructure post-acquisition including selection/implementation ERP system, recruiting staff establishing accounting policies procedures. Automated foreign consolidation process reducing monthly close 15 days 9. Improved cash flow decreasing DSO 96 days 42 days securing Letters Credit import customer sales implementing EDI billing system ""Big Box"" accounts. Developed key metric reporting profitability analysis presented findings executive committee provide guidance strategic business decisions. Studied collected information determine standard actual costs engineered flooring manufacturing including raw material purchases, inventory, labor. Evaluated actual manufacturing costs prepared periodic reports comparing standard costs actual production costs. Proven experience delivering clean audits implementing strong processes policies leading completion five clean annual financial audits. Senior Accounting Consultant August 2001 January 2002 Company Name City State Post acquisition integration vendors purchasing processes. Prepared service line profitability analysis analyzed variable costs vendor performance identified ""critical quality"" points (CTQ's) Developed processes transitioning data legacy system Oracle ensure timely reporting Corporate. Reviewed accounting policies ensured compliance integration established GAAP. Streamlined procurement process re-distribution workflow processes, automating purchase orders reducing headcount. Selected serve international integration team, travelling Switzerland support acquisition integration sister company, tasked FAS 52 analysis, foreign consolidation process tax reporting requirements. Sales tax compliance analysis software selection implementation. Senior Business Analyst October 2000 August 2001 Company Name City State Planned directed analysis Industry ""Best Practices"" improve financial operations Evaluated maintained GAAP compliance reporting Responsible preparing department budget P&L Analyzed company's inventory assets resulting $14 M obsolescence reduction plan proposal Responsible overseeing AP, Purchasing Inventory functions supervising month end close process ensuring accuracy data reporting deadlines met. Oversaw automated subledger reconciliation accrual entries 5000 journal entry lines. Designed maintained Oracle financial reports support inventory analysis. Developed accounting operations processes Oracle supply chain implementation, analyzing current processes proposing efficiency improvements. Ad hoc analysis reporting division controllers. Finance Director Education Client Support Services October 1996 August 2000 Company Name City State Directed development financial software training programs, delivered content mentored consulting staff, reporting directly CFO. Served integration expert Platinum SQL (EPICOR) accounting system, providing critical system support clients service partners. Developed content job-costing software training manuals, customized OEM integrations PeopleSoft, SAGE, SAP Platinum SQL. Managed developed OEM partner relationships Design development team member GAAP compliant OEM software integrations custom solutions including Platinum, Oracle, PeopleSoft SAP Consistently met maintained revenue goals $500,000 annually. Senior Financial Analyst Company Name City State Analyzed accounting processes, resolved system processing issues System consolidations budgeting process Managed project deliverables, including development project plans, budgets staffing ERP financial systems imp lementations across varied industries. Designed implemented customized daily processing procedures AR, GL, AP Inventory functions. Developed reconciliation methods reconciling receivables payables. Researched ISO compliance issues Financial Analyst (Platinum Software) Performed gap/fit analysis developed custom business accounting solutions Supported clients day day accounting processes including GL, Payables receivables account reconciliations Financial statement preparation, sales forecasting SEC reporting Installed client server ERP systems configured financial software modules (GL, AP, AR, PO INV). Education MBA Accounting May 1994 Hawaii Pacific University City State USA Accounting Bachelor Science Business Administration May 1993 Hawaii Pacific University City State GPA: Cum Laude Skills ERP Implemenations Peoplesoft, NVision, Oracle 11i, Essbase tools, Epicor Assurenet Blackline Intercompany Accounting Balance Sheet Consolidations Purchase Accounting",FINANCE
"EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE Summary Driven, highly dedicated job duties (Quality Assurance). I active listener, excellent problem solver Speak,write read Spanish fluently. Very professional articulate. Strongly motivated, excellent customer service skills. Fast leaner excel building dynamic teams effort achieve goal continual improvement. Accomplishments Master's Social Work Spring 2016 University Utah Bachelor's Social Work Summer 2007 California State University Los Angeles Experience Emergency Room Admitting Specialist/Quality Assurance Sep 2014 Current Company Name － City State Arrange efficient orderly admission patients. Insures patient information collected patients aware hospital policies procedures. Interview incoming patient representative enter information required admission computer database. Collect co-pays deductibles patients. Distribute appropriate information ancillary departments. Cross trained areas perform duties assigned (OP IP). HealthCare Rep Oct 2009 Aug 2014 Company Name － City State Interviewing clients hospital setting and/or home visits assist obtaining maximum benefit coverage. Completing applications state federal program, reviewing medical records taking actions necessary expedite benefit approval. Maintain ongoing communications government agencies regarding status claims. Provide updates assistance hospital personnel staff needed. Knowledge federal state programs benefit coverage client. Understanding ability apply medical definition disability relates body systems functions daily living. Ability read apply information contained medical records prioritize. Identify missing evidence follow completion. Assists callers resolving account issues identifying taking appropriate actions including completing required forms support application process. Effectively educate answer inquiries patients family representatives regarding application process statuses. i.e. approval notices, denials reapplications). Assists clients scheduling appointments reminding appointments, needed. Maintain ongoing communication internal Resolve Application co-workers obtain information and/or provide updates regarding claim status. Diligently follow-up institutions/businesses resolving issues ultimately affecting application approval. Able identify appropriate escalation points well working escalation Team Leader resolve issues, lastly, review outgoing client material accuracy prior submittal. Developmentalist/Caregiver Jul 2009 Oct 2009 Company Name － City State Provide direct care training developmentally disabled and/or mentally retarded (DD/MR), ambulatory non-ambulatory individuals Utah State Developmental Center. Properly manage aggressive, self-abusive, non-compliant individuals. Implement follow prescribed behavioral programs. Transfer individuals correctly. Perform direct care services include: bathing, showering, dressing, toileting changing incontinent briefs (diapering), oral hygiene, feeding. Responsible implementing evaluating active treatment programs individuals, duties also include, limited to: observing, monitoring, reporting patient behavior. Participating supervising patient activities. Teaching daily living skills. Intervening crisis situations; assists maintaining therapeutic, safe, secure environment. Mental Health Worker II Jan 2008 Mar 2009 Company Name － City State Update maintain client charts medical services. Meet treatment team (psychiatrist, MFT's Psychologists) discuss clients treatment plan. Facilitate STEP group clients parents. Facilitate Anger Management groups Clients. Coordinate client services local agencies. Provide rehab services medication clients 1x/month. Provide interpretations Spanish needed facilitate access services. Home-visits. Parent family support. Intense Case management. Attend clinic meetings. Participate tx team member. Facilitated daily groups Intense outpatient inpatient program clients. Education Master Social Work Spring 2016 University Utah College Social Work Social Work Bachelors Summer 2007 California State University － City Art Social Work Languages Bilingual, Speak, Read Write English Spanish Fluently. Skills Bilingual, Speak, Read Write English Spanish Fluently. Advanced Word, Microsoft, explorer, lotus, outlook, MIDAs, Proficient excel. CPR certified. Excellent customer service, critical thinker problem solver",HEALTHCARE
"CONSULTANT Summary A dynamic public relations professional 15 years experience developing integrated communications media relations programs drive executive eminence, thought leadership brand awareness. Highlights Strong background integrated, multi-channel communications. Focus building thought leadership programs lead executive brand eminence. Background developing social content strategies lead stakeholder engagement. Superior media relations skills track record generating positive coverage clients. Experience providing counsel senior executives. Excellent writing skills; author ghost articles, executive speeches, bylines, blogs, video scripts. Ability work across teams geographies. Technical Skills Qualifications Executive Positioning Communications, Media Relations, Thought Leadership Content Development, Executive Platform Development, Ghostwriting, Social Strategy, Speakers' Bureau. Experience Consultant 02/2016 Current Company Name City State Provide counsel content strategy, product positioning messaging, evelop thought leadership content, co nduct media message training. Senior Vice President 10/2015 01/2016 Company Name City State Managed team 10 people, responsible evaluating, managing optimizing team performance drive top-quality client service. Group Vice President 05/2013 10/2015 Company Name City State Led executive eminence influencer/media relations programs Deloitte Tax Audit CEOs, Deloitte LLP Chairman Leader Deloitte Growth Enterprise Services. Developed strategic thought leadership campaigns reinforced executives' platforms business goals. Developed brand communications campaign Deloitte Consulting led media relations Deloitte Human Capital Deloitte Strategy Operations service lines. Conceptualized oversaw aspects development execution Deloitte Consulting's inaugural ""Deloitte Business Confidence"" Report, received coverage top-tier outlets, including CNBC Forbes. Developed media strategy around Deloitte Consulting's acquisition Banyan Branch, secured coverage Ad Age, Ad Exchanger, Financial Times. Successfully sold client, Deloitte Growth Enterprise Services, Deloitte's first-ever live-stream broadcast program, nominated SABRE's B2B Professional Services Award 2015. Developed bylines, blog posts social content executives; secured byline placements Huffington Post, Forbes, Fast Company, among others. Provided counsel clients social strategy leveraged social channels drive deeper engagement stakeholders; developed Twitter chat strategy managed chats Deloitte Human Capital leaders. Conducted media trainings senior executives, provided counsel handling print broadcast interviews. Vice President 07/2012 05/2013 Company Name City State Led day-to-day management Chase Cards TIAA-CREF Institute accounts. Formed strategic sponsored content thought leadership partnerships. Managed junior members team ensure timely high-quality completion projects. Global PR Manager 11/2009 07/2012 Company Name City State Developed executive eminence platforms top global executives, including Global CEO, Global Chief Innovation Officer, Global Financial Advisory Leader, well various industry leaders. Handled media relations efforts Deloitte's Center Cross-Border Investment, securing numerous top-tier broadcast interviews Fox Business News CNBC Center's then-Chairman Robert Kimmitt (Former Deputy Secretary Treasury). Managed external communications various Deloitte's Global Industry programs; conducted proactive media outreach around Deloitte's Global Economic Outlook, securing coverage Reuters, The Financial Times, The International New York Times. Developed executive briefing packages prior media engagements participated executive briefings. Worked regulatory group develop global external communications strategy response Audit reform proposals European Union. Worked closely Office CEO, well global network PR colleagues, lead global launch management book co-authored then-CEO Jim Quigley; secured coverage CFO.com, Forbes, CIO Insight, Fast Company The Financial Times. Worked Chief Staff CEO develop disseminate weekly CEO newsletter. Vice President 10/2006 11/2009 Company Name City State Developed communications programs strategies oversaw implementation plans. Received number PR industry awards, including PRWeek's Business-to-Business Campaign Year 2008 Award, executive eminence campaign conducted behalf Deloitte's then-chairman Sharon Allen. Worked executive speech writer Chairman developing speeches, bylines video scripts. Developed story idea around 5th anniversary Sarbanes Oxley Act secured cover story BusinessWeek, featured client, Deloitte, prominently. Established Chief Executive Magazine's CEO Index sought-after economic indicator; secured regular spot CNBC's Squawk Box Magazine's CEO. Managed projects programs, account teams, well timelines budgets. Associate Director 09/2005 09/2006 Company Name City State Managed day-to-day communications activities financial services clients, including TradeWeb eSpeed. Led development creation press releases, media pitches, bylines. Developed fostered relationships top-tier trade media, including The Financial Times, Bloomberg, Wall Street Technology, Investment News, among others. Provided investor relations advice clients conducted investor perception surveys analysis. Participated new business proposal development presentations. Manager 11/2001 12/2002 Company Name City State Developed executed corporate communications strategy reposition company provider financial technology services achieve awareness, buy-in support business change. Counseled C-level executives communications strategy eveloped speeches, Q&A's, presentations, etc. Worked marketing team, developing communications strategy company's re-branding initiative Senior Account Executive 01/2001 11/2001 Company Name City State Managed day-to-day media relations activities mortgage bank corporate communications practice; conducted rapid response generated coverage publications, The Wall Street Journal, CNNMoney, American Banker, among others. Education Master International Affairs 2006 Columbia University School International Public Affairs City State Studied international politics economics, special focus European Union Bachelor Science Communications 1996 University Massachusetts City State Minor Italian; studied abroad Salamanca, Spain, summer 1995",CONSULTANT
"LEAD CONSTRUCTION MANAGER REGIONAL QUALITY MANAGER Summary Proactive Project Manager experienced managing variety construction teams projects. Successful creating effective communication personnel, general contractors management team. Highlights MS Office proficient Organized detail-oriented Superb management skills Project budgeting Building codes regulations Permit processing Safe job site set-up Blueprint fluency Power hand tool operation Residential construction specialist Cost control Baseline schedules creation Experience 11/2010 03/2016 Lead Construction Manager Regional Quality Manager Company Name － City State Software/Databases: MS Office, MS Word, MS Excel, MS PowerPoint, MS Outlook, Microsoft Project, Anritsu Software, Adobe Pro, Siterra, Remedy, Visio, Quick Base, Documentum Operating Systems: MS Windows Mac OSX Methodologies: Operations Management, Homeowners/Property Management, Project Management, Business Analysis, Inventory Management Processes Accountable managing daily field construction activities AT&T Turf LTE project New Jersey /Staten Island San Diego Markets Completed 1000+ LTE NSB site builds ensuring scope work compliance, safety, quality, schedule, implementation customer satisfaction Committed NSB LTE sites team regarded team one experienced construction managers. Continually provided guidance training multiple general contractors OCI construction managers related LTE scope work AT&T specifications. Identified opportunities improvement project scope methods procedure. Implement changes processes improve construction efficiency quality. Enforced high quality expectations contractors team co-creating QA punch list consisting 600 items checked verified site. This list replaced AT&T national standard ND-51 compliance checklist Black Veatch LTE sites resulted formal submission AT&T Wireless National Quality Manager approval implemented nationwide. 01/2007 11/2010 Owner General Contractor Company Name － City State Supervised construction 300 Projects New York, New Jersey Pennsylvania managed construction team 20 people including Employees, Subcontractors, Architects Engineers. Worked closely weekly cross-functional meetings Engineering, Subcontractors, Employees, Homeowners Property Management. Assigned action items tracked required deliverables task completion maintain project deadlines. Key contributor designs revisions construction details throughout construction phase standardization design specifications creation construction task order tracker templates. Continuously monitored working environment, production quality effectively safely increase revenue, efficiency Profitability. Often answered construction, design logistics questions resolved numerous project issues,. 07/2006 05/2007 Specialty Manager Company Name － City State Supervise Associates selling effort, ensuring store's in-stock position maintaining appealing organized store appearance. Key accountability: staffing scheduling, identifying resolving stock deficiencies, supervisor associates selling behaviors, resolving customer issues concerns supporting service needs both. Supervising Store Associates include interviewing, hiring, motivating, coaching, training, developing communicating associates. Provided support Microsoft Client Server systems. Performance management process, include semi-annual review associate performance execute associate disciplinary process necessary. Operations Management include supervision front end processes involving sales return transactions, well special services lot support. 01/2001 01/2006 System Administrator Company Name － City State Provided support Microsoft Client Server systems. Installed supported network printing devices, upgrades repairs hardware. Maintained user group policies, Active directory, security procedures, VPN client requested back-up procedures. Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems applications support). Performs technology needs analysis. Rolls hardware software ensure optimal deployment resources. Plans, implements, supports network computing infrastructure plan. Manages small medium sized projects according agreed upon budgets schedules. Assists technology planning ongoing research. Education 2006 Currently Pursuing Cisco Certification PMP Certification, 2016 Netcom Information Technologies Microsoft Certified Professional Andrew Connector Weatherproofing Certificate OSHA 10-hour Certification First Aid/CPR RF Awareness Skills account management, Active directory, Adobe, back-up, backup, budgets, Business Analysis, Cisco, Client Server, coaching, hardware, CPR, client, customer satisfaction, Databases, Documentum, e-mail, First Aid, functional, hiring, internet access, Inventory Management, logistics, Mac, managing, meetings, Microsoft Certified Professional, MS Excel, MS Office, office, MS Outlook, MS PowerPoint, Microsoft Project, MS Windows, MS Word, needs analysis, Network administration, network, Operating Systems, Operations Management, Performance management, policies, Processes, Project Management, Property Management, Quality, QA, Quick, repairs, research, safety, selling, sales, San, scheduling, staffing, supervisor, Supervising, supervision, upgrades, VPN, Visio, web server",CONSTRUCTION
"PUBLIC RELATIONS CONSULTANT Summary Experienced public relations, sales marketing professional expertise technology, financial, consumer healthcare industries. Highlights Global marketing Account management Direct marketing campaigns Public relations expert Quality leadership Multi Task Abilities Proven Sales Success Start-up background Deadline-driven Microsoft Office Suite expert Experience Public Relations Consultant June 2005 January 2016 Company Name City State Managed PR programs AccordSQA GatherWorks. Secured inclusion SmartScript SmarteLoad Dr.Dobbs SD Times. Inside Sales Representative March 2008 June 2008 Company Name City State Identified called decision makers within targeted verticals, educating prospects key features benefits software; secured four qualified leads first two weeks position. Direct Sales Representative December 2007 January 2008 Company Name City State Sold $8,800 products one month 100 new accounts, developing positive rapport relationships 800 new accounts three territories. Confirmed two participants monthly Web training seminar. Developed campaign ideas marketing, including initiative promoting seminars; new sales support literature; new product initiatives. Provided key feedback streamlining processes sales operations efficiencies; mailings; updating client contact information. Solicited key feedback clients interest marketing, sales, business development. Account Manager January 2004 May 2005 Company Name City State Lead PR strategy, client relations, PR activities AccuRev Bowstreet. Identified pursued new business agency. Increased AccuRev's budget 150% expanded Bowstreet's PR program include separate Partner PR component. Launched Bowstreet new vertical market, travel hospitality industry, positioning new product, Syndication Factory, market. Secured key coverage project work deNovis' $22 million financing Wall Street Journal VentureWire; WiFiMed's move Massachusetts, front page technology business coverage Boston Business Journal. Marketing Communications Consultant November 2003 December 2003 Company Name City State Directed public relations marketing projects global provider economic research consulting services. Leveraged industry news secure inclusion Washington Post story Global Insight's top energy economist. Program Manager January 2000 January 2003 Company Name City State Managed communications programs established emerging companies senior-level, boutique PR firm. Broadened deepened relationships local national media analyst communities. Wrote press releases, bylined articles, briefing documents. Determined messaging positioning repositioning clients. Redesigned website ATV created new presskit marketing materials complement updated image. Conducted national, consumer book launch CenterWatch 3-month deadline. Secured roles ATV general partners MIT Enterprise Forum, VentureOne, Toronto Venture Fair, IT Financing Forum. Launched several start ups including Veritas Medicine Acurian; company financings; launch ATV Fund VII. Secured cover story CEO Acurian top industry trade, PharmaVoice. Account Executive March 1998 December 1999 Company Name City State Balanced activities 3-6 accounts global, technology public relations firm worked closely managers strategy. Received company-wide recognition excellence: '1 20' Award. Selected Professional Development Team, New Business Team Intern Leadership Team. Served on-site manager IDC handled press inquiries 500+ analysts. Booked 60 press attendees IDC Directions '99 conferences Boston San Francisco. Orchestrated launch start-up, carOrder.com, position ""e-dealer"" $100 million financing; secured coverage Wall Street Journal. Turned potential crisis situation opportunity CEO discuss company goals. Senior Advertising Sales Assistant September 1995 March 1998 Company Name City State Assisted selling advertising space technology publications, PC Week (now eWeek) Internet Computing. Education B.A Spanish Humanities 1994 PROVIDENCE COLLEGE City State GPA: Cum Laude GPA: 3.5 Cum Laude, 3.5 GPA 1993 Centro de Lenguas Modernas City Spain Intense, semester-long study Spanish language, culture literature Languages Bilingual Spanish English Interests Provided public relations strategy, consulting support non-profit organization, PoundHounds. Meals Wheels Delivery Driver Skills Sales Software: Salesforce.com Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML",PUBLIC-RELATIONS
"HR CONTACT CENTER SPECIALIST Summary Forward-thinking professional various experience human resources, sales, customer service education, offering excellent communication computer skills; highly organized meticulous. Skills MS Office Suite Self-motivated professional Team leadership Meeting deadlines Time management skills Experience 07/2016 Current HR Contact Center Specialist Company Name － City State Answer resolve employee people-manager issues including navigational support processing corrective transactions required. Provide advice complete requests and/or options next steps based scenarios. These could include; guidance related completing HR responsibilities (year- end compensation, mid-year year-end processes, resource planning), guidance related making employee data changes (new hires, transfers, terminations, retiring), guidance related administration employee programs (Service recognition, PTO/Vacation entitlement, time administration). Maintain adherence audit/compliance regulatory requirements. Provide support HR policies, processes, procedures including knowledge Benefits Payroll processes transactions, people-manager responsibilities employee programs services (including navigational support HR systems) employees, people-managers HR community. In addition duties: I taken initiative part new hire training, women leadership support colleagues helping improve metrics quality calls. In displaying leadership, leadership providing opportunity part projects come pipeline. 10/2014 07/2016 Admissions Representative Company Name － City State Conduct face-to-face personal interviews, telephone interviews e-mail correspondence identify high school adult student prospects determine educational needs, concerns interests. Closely assists mentors students Admissions process. Ensure compliance applicable Company policies procedures, laws regulations. Participates school retention efforts maintaining productive contact his/her active students graduation. 05/2014 10/2014 Recruiting Coordinator 03/2014 05/2014 Branch Coordinator Company Name － City State Conserve database storage retrieval assessments. Participate coordinate (where appropriate) job fairs sponsored HTI clients. On site coordination interview activity; run e-verifies, uphold payroll information collecting, calculating, entering data. Bring up-to-date payroll records entering changes exemptions, job title departments. Resolve payroll discrepancies, maintain payroll operations following policies procedures protect payroll operations keeping information confidential. Compile interview packages exempt non-exempt; perform criminal background checks duties required support team. Maintain manage front desk operations. Track monitor branch applicant flow. Weekly data entry applications received. Manage direct office traffic. Answer screen incoming phone calls transfer needed. Schedule weekly orientations candidate pool identified recruiters. Responsible overall maintenance filing systems duties required. Education Training June 24, 2013 MBA Business Finance Strayer University － City State Business 4.0 Graduated honors Finance May 7, 2011 Bachelor Arts Communication concentration Mass Communication Fayetteville StateUniversity － City State Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude *Dean's List Personal Information https://www.linkedin.com/in/e-april-bradford-14241955 Activities Honors Greenville Society Human Resource Management (GSHRM) (2015-2016) Society Human Resource Management (SHRM) (2015-2016) Treasurer/Guardian chapter's funds/Chair Budget Finance Committee-Pi Zeta Omega Chapter Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key International Honour Society Education Literacy service director (2012) Connections Committee chair- Delta Alpha Chapter Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present: Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014) Skills Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end Additional Information Additional Information *https://www.linkedin.com/in/e-april-bradford-14241955",HR
"ENGINEERING LAB TECHNICIAN Summary To obtain position field Electronics company offers opportunities advancement based strong technical skills work performance. Skills Construct, test troubleshoot AC/DC circuits Determine voltage, current, resistance power calculations measurements Identify electronic components schematic symbols Utilize oscilloscopes measure AC frequency Very proficient soldering Troubleshoot identify faulty capacitors, inductors transformers Skilled use hand tools repairing installing electronics Create circuits Multisim CAD software Assemble/disassemble PCs electronics component level Familiar C+, C++, Java script, SQL, Visual Studio, Microsoft Team Foundation, Microsoft Test Manager, Tera Term, GShell, Linux, OSi Studied understand Programmable Logic controllers Digital communications fiber optics Understand different types transmission lines: twisted pair, UTP, shielded pair coaxial Proficient Microsoft Word, Excel, PowerPoint, Access, Outlook Strong oral written communication skills Adapt new technology accelerated rate Experience Engineering Lab Technician Jan 2014 Jan 2016 Company Name － City State Run software tests, physical checks Beverage QA tests new technology developed. Build test cases new software builds. Perform regression, functional smoke testing. Use refractometers test brix. Use oscilloscopes test wave patterns circuits. Support different platforms software installation, light plumbing testing. Trained All Beverage Quality test tools, including Refractometer, Oscilloscope Function Generators, Multimeters basic hand tools. Run various test cases NEW Platforms ensure stability units field release. Responsible Mechanically troubleshooting Lab Fixtures within Freestyle Platform. Calibrate Alpha Beta prototype units perform optimal expectation. Work closely software developers testing strategies implementation software. Microsoft test manager write test cases create bugs software development. Microsoft Team Foundation Server add tasks PBI's. Tera Term software application provide ssh/serial connection Linux platform devices. GShell software view modify sub machines. Engineering Validation Test Technician Jan 2012 Jan 2014 Company Name － City State Test validate new technology automotive manufacturers. Run environmental tests infotainment devices. Build various wire harnesses testing equipment. Operate thermotron chambers test stability head units. Perform continuity tests wiring assemblies. Run X-axis, Y-axis Z-axis vibration tests. Test DVD, CD, GPS, USB, IPOD infotainment devices manufacturers specifications. Electromechanical Technician Jan 2010 Jan 2012 Company Name － City State Build calibrate 9500 series mercury porosimeter instruments. Build 2020 series chemisorption physisorption instruments. Electromechanical assembly. Assemble PC Boards. Use hand tools build, calibrate test entire units completion. Troubleshoot components failures occur unit boards. Assemble plumbing servo valves. Driver/Mall specialist Jan 2001 Jan 2009 Company Name － City State Drive maintain 30 ft. pumper truck. Interact service customers daily basis. Handled complicated machinery constantly. Education Training Associate Science Degree Computer Electronics Engineering Technology 2013 ITT Technical Institute － City State Computer Electronics Engineering Technology Bachelor Science Degree Electronics Communication Engineering Technology September, 2013 Electronics Communication Engineering Technology Maintained A average every quarter since enrolling *Obtained highest honors certificate every quarter 3.7 Publications M.K.I. Waste Oil Systems Steve Brawley (C.E.O. M.K.I. Waste oil systems) (678)-898- 2283 Skills Alpha, automotive, basic, C+, C++, CAD, CD, oral, DC, DVD, electronics, fiber optics, functional, GPS, hand tools, Java script, Linux, Logic, machinery, Access, Excel, Outlook, PowerPoint, Microsoft Word, Multimeters, oscilloscopes, Oscilloscope, OSi, plumbing, Quality, QA, repairing, ssh, software developers, software development, software installation, soldering, SQL, test tools, transformers, transmission, Troubleshoot, troubleshooting, USB, view, Visual Studio, wiring, written communication skills",ENGINEERING
"SR. PROJECT MANAGER Profile Information Technology Professional diverse background 10+ years progressive experience an: experienced IT professional consistently delivering exceptional vendor solutions, third party development resources, project resources program management results. Proven track record experience multiple large full-scale, full life cycle implementations, managing functional technical teams provide operations maintenance support achieving corporate goals Core Qualifications Web content management Business case development Leading execution delivery Vendor management Contract negotiations Product Roadmaps Financial management Sustainable applications management Internal External Communication Strong analytical skills Cross-tier components implementation Project management Information security Document management Testing Excellent problem solving skills Content management systems Technical Skills Skills Experience Total Years Last Used Windows, VMWare, SQL, Mobile Development Professional Experience Sr. Project Manager 08/2012 Current Company Name City State Responsible software lifecycle Cloud Realization group Manages multiple projects involve planning, development business technical requirements, testing, deployment, operational support new products features AT&T's Cloud Services Leads cross-functional project team meetings, coordinates resources, facilitates communication stakeholders, drives project tasks, issues, action items completion resolution Develops manages detailed project documentation including project timelines, leadership status reports presentations, issues logs, meeting minutes Consults directly clients business goals, tools, strategy best practices software development Participate consulting engagements vendors (SOW, RFPs). Responsible project discovery planning aspects AT&T Cloud environment project budgets financials Responsible aspects pre-production lab planning, testing, deployment, scheduling AT&T Cloud Services projects. Manage internal external communications project team members project scope. Improved efficiency process change management, reducing network latency issues providing increase response time identify fix network errors. Create detailed MS Project plans project releases tracked meet release timeline objectives met avoid unplanned risks. Provide advice guidance implementing IT security policies procedures development operations network systems, telecommunication systems, wireless (Wi-Fi) integration security, personal computing, video-conferencing, infrastructure software server support Create onboard processes internal external vendor management system Provide leadership formulated action plans detail roles set clear expectations among stakeholders. Maintain SharePoint Wiki sites detailed project documentation. Healthcare Training NCO 05/2010 Current Company Name City State Georgia army national guard Healthcare Training Non-Commissioned Officer (NCO)/68W Ensure clinical procedures; physical exams, immunizations, triage, IV therapy, collection preparation lab samples analysis executed according federal guidelines. Provide case management injured soldiers Train mentor soldiers administer first-aid treatment life-support care sick injured persons pre-hospital setting, 78 Troop Command, according HIPPA guidelines. NREMT-B certified E2043432 BLS Instructor certified #08130190094. Implementation Engineering Manager Company Name City State Managed 3G Engineering teams schedules implementation cell tower upgrades downgrades, along assisting LTE projects Atlanta metro area. Managed changes scope priority evaluating impacts project timelines due unplanned changes Formulated action plans address unforeseen delays minimize impact project completion Provided leadership project team members ensure role clarity expectations Developed project documentation including timelines, project meeting minutes, escalation jeopardy notifications, action items. Project execution: coordination activities, schedule appropriate engineering work groups, provide regular updates using proper tools internal external project stakeholders. Project Manager III 10/2011 04/2012 Company Name City State Accountable planning managing Network Infrastructure projects support GE Technical Services Group (TSG Group). Managed internal workgroups resource allocations ensure project budgets averaging 4Mil+, risks scope remained consistent. Responsible network integration sites acquired GE; bringing sites GE standards led 14 multiple PMO projects simultaneously globally (Americas, UK, Algeria) managing resource labor/tasks, collaborating Procurement/Sourcing make purchases, keeping schedules/timelines, mediating project issues/risks Drove $1mil+ technical refresh project Nuclear business division switches, routers, able/wiring, APs project used define process future tech refreshes Led multiple parallel tracks transformative initiatives include development deployment technical solutions LAN, WAN, VLAN, WLAN, Juniper Firewalls, Cisco devices, Cisco Tandberg TelePresence, VoIP working local electrical companies (LEC) install IP circuits Led firewall implementation; project consisted analyzing network traffic implementing lockdown policy improve network security Day day management oversight implementation execution efforts TSG managed global infrastructures including project planning, developing requirements, documentation, scheduling, communication, issue resolution overall leadership engineers implementing various tasks involved bringing new global applications GE's global infrastructures U.S., Asia/Pacific, Europe/Middle East. Collaborated 3rd party vendor installations video network implementations Performed business analysis duties gather preliminary requirements work toward project-end solution Network RCDD Engineers Project Team. IT Project Manager 05/2000 12/2009 Company Name City State Managed aspects infrastructure/network project management needs client base Oversaw 15+ IT projects circuit hardware installation. Acted liaison internal external clients, technical staff access delivery, provisioning equipment vendors Eliminate duplication simplify processes created escalation path eliminate/reduce delays. Tracked milestones associated project lifecycle, pre-sales RFP advisement post-sales turn-up scheduling first invoice billing. Managed data wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G 4G products Managed voice services knowledge T1, T3, DSL, X.25, SIP trucking Frame Relay services. Escalated needed iLEC CLEC providers ensure timely local loop delivery. Education Master Business Administration 2017 WALDEN UNIVERSITY City State Project Management Certificate Course 2011 Clayton State University City State Bachelor Business Administration International Business Marketing 2004 American American Intercontinental University City State International Business Marketing Skills LTE, Cell Tower, LAN/WAN, Ethernet, 4G, VMware, NetApp, F5, 3G, advisement, APs, army, billing, budgets, business analysis, Business case, case management, change management, Cisco, hardware installation, network systems, consulting, Contract negotiations, client, clients, delivery, documentation, DSL, Compliance, Financial management, Firewalls, firewall, first-aid, Frame Relay, Product life cycle, SDLC full life cycle, functional, HIPPA, immunizations, Information Technology, Instructor, IP, LAN, leadership, life-support, managing, meetings, mentor, access, MS Project, SharePoint, network integration, network security, Network, policies, presentations, processes, Procurement, program management, Project Management, project planning, RFP, routers, sales, scheduling, software development, strategy, switches, T1, telecommunication, therapy, triage, upgrades, Vendor management, video, video-conferencing, Visio, VoIP, WAN, wiring, X.25,",HEALTHCARE
"ACCOUNTANT II Summary A Professional Accountant 10 years full-range, progressive accounting experience general accounting financial reporting. I solid understanding GAAP experience Regulatory (Statutory) STAT Accounting Principles. Also proven ability manage multiple assignments meeting tight deadline schedules. Possess reputation self-directed professional excellent problem solving analytical communication skills. I also proven track record performing work ethical manner consistently maintaining integrity financial data. Specialized expertise data review analysis, finding resolutions identified issues creating accounting reports recommendations findings. Skills Month-end close activities Reconciliations/Analysis Accounts Payable Accounts Receivable General Ledger Entries Audits Research, Investigation Resolution Financial Analysis Reporting Business Accounting Process Improvements Microsoft Office Proficient Fixed Asset Accounting Cash Bank Reconciliations Intercompany Accounting Business Property, Income, Sales Use Tax Return Preparation Complex Expense Reporting Reconciliation Financial Statements Preparations Grants Contracts Accounting Hospitality/Golf Course Accounting Regulatory/Statutory Accounting Principles Property Management Lease Accounting Experience Accountant II 10/2016 Current Company Name City State Responsible CL500 Events Clearing. Revenue 506000, 570496/670496. LB49R Other Revenues. Month End Deficit Funds Account Analysis. Run allocation reconciliation Admi. Fees Revenues (FDN 6%, 49R 5%). Journal generate CRG, CPG, CTL, CFM, CPP CPS. Responsible review 90-days (Grants) 30 days (Others) Accounts Receivable. Account reconciliations. Clean M0380 Fund Balance. Daily AR Payment Application. Responsible FDN-GL Inbox. Grant Accountant 09/2014 11/2016 Company Name City State Responsible independently performing full range work general accounting financial reporting using knowledge generally accepted accounting principles practices working knowledge governmental accounting methods. Monthly account reconciliations (AR Revenue Collected Advance Grants). Monthly recon drawdown grants. All federal drawdowns. Journal entry preparation review JEs GCAs. Invoice/billing Grants. Send billing status GCAs. Prepare JE 6% Grants admin fee. Prepare F&A journal entry (bi-monthly). Prepare Prepaid (On-Account) billing. Prepare monthly ""Unbilled Grants"". Prepare Over expenditure schedule. Prepare list invoices billed. Review A-133. Others requests ORSP. FFR quarterly. Grants related special projects. Accountant 07/2011 09/2014 Company Name City State Independently prepare timely filing multiple, complex quarterly annual statutory filings, supplemental filings related Health Care Insurance industry 49 states assisted annual audit financial statements. Perform resolve moderately complex problems and/or conduct moderately complex analyses, including non-standard requests;. Prepare record journal entries accordance SAP Medical Loss Ratio (MLR) requirements;. Communicates regularly departments enterprise including inquiries particular results findings analyses;. Participate working groups develop communicate innovative approaches continued improvement efficiency effectiveness;. Prepare reports Board Package footnote disclosures;. Assists Capital planning entity;. Coordinates quarterly close calls entity executives review filings;. Performs financial calculations compliance State statutes generate reports result calculations;. Maintains integrity various account balances ensure entity's compliance statutory requirements meticulously following company policies procedures including proper referencing supporting work paper;. Senior Accountant 10/2005 07/2011 Company Name City State Promoted senior accountant position responsible 20 separate general ledger book accounts, including commercial, residential golf course entities. Ensure proper timely recording financial transactions general ledger accordance GAAP internal control standards. Manage GL interface (from various systems) ensure accurate posting. Reconcile claim A/R payments various revenue streams. Manage reserves write-offs. Communicate support analytical findings. Pursue resolution business issues impacting financial statements proactive independent manner. Prepare journal entries including appropriate documentation. Ensure General Ledger sub-ledger reconciled reconciled items resolved. Prepare schedules, supporting documents, variance analyses management. Prepare account reconciliations moderate complex accounts review account reconciliations management. Participate month-end close activities. Assisted Controller analyses understanding complex equity accounting transaction purchase company, setting maintenance general ledger creation financial reports. Assist Accounting Manager coordination Annual Audit Internal External Auditors; preparation Annual Audit Disclosures. Coordinates Treasury regarding wire transfer various payments. Managed fixed assets records said companies, including construction progress reports, preparation depreciation reconciliations. Prepares calculates deferred revenue (rents) adjustments comply FASB 13 requirements regarding rent escalations. Review leases rent roll Lease administrator. Assists Lease Administrator tenants Accounts Receivable CAM expenditure reconciliations. Conducted research presentation department GAAP FASB matter important use accounting various entities within organization increased awareness understanding staff. Coordinates billing borrowers interest payments Notes Payable. Created complex spreadsheet streamlined process calculation deferred revenue well establish information source reportorial requirements. Prepares Financial Statements, Management reports, schedules summaries. Prepares submit Annual Business Property Taxes monthly Sales Taxes. Liaison Farm management company terms reportorial requirements. Interacts Accountants employees company. Assistant Loan Underwriting Manager 06/2003 10/2005 Company Name City State Evaluates write recommendation approval loan applications multi-family dwellings based financial ratios derived borrowers' financial information study market activity. Exercised good interpersonal skills borrowers communicates regular basis. Interact harmoniously fostering professional relationship units department. I earned 2004 Employee Year Award. Internal Auditor 04/2002 06/2003 Company Name City State Staff Accountant 10/2001 03/2002 Company Name City State Branch Cashier (last position) 11/1995 06/2001 Company Name City State Regional Financial Analyst 08/1990 10/1995 Company Name City State Education Training Certified Public Accountant (CPA licensed Philippines) 11/2001 University Philippines A hardcopy document available upon request. Masters Management Business Management Management Business Management Bachelor Business Administration Accounting Business Administration Accounting Skills Account reconciliations, Accounting, accountant, general accounting, Accounting Manager, Accounts Payable, Accounts Receivable, AR, Balance, Bank Reconciliations, billing, book, bi, interpersonal skills, Contracts, Controller, Certified Public Accountant, CPA, documentation, equity, ESSBASE, Expense Reporting, filing, Financials, financial, Financial Analysis Reporting, financial reports, financial reporting, Financial Statements, Prepares Financial Statements, fixed assets, Funds, General Ledger, GL, Grants, Hyperion, Insurance, JD Edwards, ledger, Notes, market, Microsoft Office, Enterprise, Peoplesoft, policies, progress, Property Management, recording, rent roll, Research, Sales, SAP, spreadsheet, Taxes, Tax Return Preparation, Treasury Affiliations Volunteer Assistant Treasurer An Taclobanon Association So. California (ATASCa) 2015-Present",ACCOUNTANT
"FINANCE MANAGER Summary Outgoing Sales Manager offering superb customer service proficiency passion exceeding sales goals. Results-oriented professional, specializing sale Automobiles providing necessary financing packages potential customers. Strong customer skills ability handle task accuracy efficiency unique ability relate diverse clients close high-dollar sales. Knowledgeable innovative finance, sales marketing professional whose success based integrity, exceptional customer service, efficiency ambition. Results-focused management professional offering 20 years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Highlights Supervision training Excellent communication skills Skilled negotiator Established track record exceptional sales Cross-functional team management results Sound judgment Energetic Calm pressure Resolution-oriented Effective Retail Sales Manager Highlights Personal Information Insurance License state Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing Implementing Processes Skills automobiles, charts, credit, customer satisfaction, customer service, Finance, financing, financial, focus, graphs, negotiations, profit, sales, Sales Management, seminars, strategic, time management, employee training Additional Information Recently acquired Life, Accident Health Insurance License, along Property Casualty Insurance License state Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing Implementing Processes Experience December 2013 Company Name City State Finance Manager March 2014 As Finance manager I submi ed loan applications banks obtain financing customers along completing necessary bank state documents necessary purchase automobiles. I responsible sale Warranty maintenance products customers made purchase ownership new used cars worry free cost effective adding departments bo om line. My responsibilities also consisted creating good customer relationships designed grow future business. Monitored customer preferences determine focus sales efforts. Trained negotiations time management. November 2012 Company Name City State Finance Manager December 2013 My responsibilities consisted securing bank loans purchase new used automobiles. Completing necessary documents required lending institutions along state required paperwork purchase automobiles. The sales aftermarket warranty maintenance products added bo om line department. Initiated programs standardized employee training led increase customer satisfaction. Managed team 18 professionals. March 2010 Company Name City State Finance Manager November 2012Responsibilities included securing loans purchase new used automobiles, along completing necessary sate bank documents necessary purchase automobiles. I responsible sale aftermarket warranty maintenance products dealership customers, generated additional income departments bo om line. Educated customers variety loan products available credit options. Managed team 10 professionals. Directed strategic initiatives achieve monthly increases income department. Initiated program standardized employee training led increase customer satisfaction 15%. March 2009 Company Name City State Sales Manager August 2012Managed team 10 professionals. Directed strategic initiatives achieve dealership sales objectives Increased profits developing, initiating, implementing training designed grow develop knowledgeable competent sales team. Initiated programs standardized employee training led increase customer satisfaction increased sales performance. Hired trained sales staff new store location. Monitored customer preferences determine focus sales efforts. Maintained friendly professional customer interactions. March 2003 Company Name City State Business Manager March 2009My responsibilities consisted submi ing loan applications lending institutions secure financing purchase new used automobiles. The sale aftermarket warranties maintenance products dealership customers. Generate additional profit securing financing customers sale aftermarket products dealership customers. Created directed sales team training development programs. Maintained friendly professional customer interactions. Received superior customer service satisfaction scores 12 consecutive quarters. Created charts graphs illustrate daily, monthly annual financial reports. Developed promotional programs optimize revenue levels. Education 1 1977 Southern University Baton Rouge State USA Bachelor Arts Music Music Bachelor Arts degree Music Music Completed Dale Carnegie Sales Management Training. A ended numerous self funded training seminars aid career development.",FINANCE
"DIGITAL ADVERTISING OPERATIONS INTERN Skills Customer support, multitasking, general computer repair skills Skills Other Organization Involvement Adobe Creative Suites, Photoshop, InDesign, Microsoft office, Google Docs Proficient social media (Facebook, Twitter, Tumblr, Instagram, etc.) Extensive Art History knowledge Studio Art Fluent ASL (American Sign Language) Experience City State Digital Advertising Operations Intern 05/2016 08/2016 Assisted Digital Advertising Operations Manager daily tasks including pulling metrics (open, sent click rates, total impressions, etc.), launching ads, coordinating finished ads clients, creating scheduling newsletters promotional travel food emails, posting blogs, adjusting copy, making corrections needed site content, including directories; also, completed outline video series D Magazine interns Skills/Knowledge Acquired: Double Click Publishers, Google Analytics, WordPress, Live Intent, Hubspot. Company Name City State 08/2014 01/2014 Assisted students computer needs, desktops laptops (basic support repairs), checked students out, monitored students ensure safety rule compliance, restocked printing supplies, performed basic printer repairs needed, ensured clean organized facilities. Company Name City State 10/2012 12/2015 Supported served customers tasting room, handled purchase transactions receiving cash credit card payments, organized wine inventory related merchandise, updated wine club members upcoming events, restrictions changes memberships, prepared restocked tasting room ensure quality service, opened closed facilities including indoor tasting room, outdoor pavilion grounds, cash register set end day balancing Skills Acquired: Customer relationship management confidence dealing people, money management, multitasking, organization, inventory management basic computer skills. Company Name City State Supervisor Key holder 10/2010 Current Supervise day day activities two largescale college bookstores provides service University Texas Dallas community area community colleges. Manage textbook rentals, purchases buybacks, coordinate book orders wholesalers publishers, handle escalated issues third party sellers, coordinate scholarship eligibility schools ordering payment (academic disability), perform collection calls leased books report uncollected funds collection agencies, assist spirit wear selection ordering, designing marketing campaigns inventory, responsible opening closing stores Skills acquired: People management supervisory skills, customer service, communication, time management, collections, vendor management relationships, inventory management. Education Training Bachelor Science Journalism Mass Communication Advertising Art Design December 2015 Texas State University Journalism Mass Communication Advertising Art Design General Advertising course work including: Advertising Media Sales, AD Copy Layout 1 2, Media Planning, Visual Communication, Writing Mass Media, Media Law Ethics, Advertising Campaigns, Advertising Media Sales; Art History Studio Art including Digital Studio, Painting, 2-D Art, Drawing Interests Participated One Club Advertising Boot Camp GSD&M May 2015 (mentor program); built mock creative campaign Popeye's Chicken *Student Association Campus Activities member *Texas State Ad Club Member networking program *Participated Competitive Soccer 10 years Skills academic, Adobe, Photoshop, ads, Advertising, AD Copy, American Sign Language, Art, basic, book, cash register, closing, computer repair, basic computer skills, content, credit, Customer relationship management, clients, customer service, Customer support, designing, desktops, funds, Google Analytics, Drawing, InDesign, inventory management, inventory, laptops, Layout 1, Law, People management, marketing, Media Planning, money, Microsoft office, multitasking, newsletters, Painting, printer, quality, receiving, repairs, safety, Sales, scheduling, supervisory skills, time management, vendor management, video Additional Information Participated One Club Advertising Boot Camp GSD&M May 2015 (mentor program); built mock creative campaign Popeye's Chicken *Student Association Campus Activities member *Texas State Ad Club Member networking program *Participated Competitive Soccer 10 years",DIGITAL-MEDIA
"HEALTHCARE ADMINISTRATOR/OPERATIONAL AND STAFF REORG Executive Summary High-energy Manager, Analyst, Executive Assistant. Successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. I naturally compelled streamline costs, boost company moral revenue innovative management techniques, including forms social media. Organized diligent, excellent written, oral, interpersonal communication skills. Core Qualifications Operations management Staff development Policy/Program development HR experience Supervision training Cross-functional team management Coding/Multi-media knowledge Complex problem solving Calm pressure Sound judgment Organizational Restructure/Change Root cause analysis Professional Experience Healthcare Administrator/Operational Staff Reorg Oct 2006 Apr 2007 Company Name － City State Responsible staff, consisted 6 office clerks, 4 surgeons, 3 remote transcriptionists, 3 part-time students, 2 medical assistants, 1 in-house biller, 1 in-house transcriptionist. Negotiated terms new contract carve 95% in-house billing off-site medical billing company (i.e. invoicing, payments, payment plans, collections) Liaison SDHS 47 vendors (i.e. IT specialists, credentialed hospitals, medical supply vendors, OSHA Reps, etc.) Created comprehensive project plan total relocation practice, beginning construction ending 2 months move. Cut costs substantially eliminating unreliable staff bringing motivated, efficient workers. I also issued 2 promotions 3 raises. Encouraged verbal communication staff other, assisted achieving higher standards order move positions. This came implementing employee reviews. Learned prior issues SDHS OSHA immediately put controls place adhere compliance laws. I enforced via strict communication, patience, perseverance. Created project plans staff member introduce accountability. They learned regulate timelines Outlook reporting progress tasks module. Implemented mandatory weekly staff doctors meetings order stay top ongoing/new situations. Created templates agendas/minutes maintained ongoing task lists, distributing based criticality. Attended monthly off-site meetings San Diego County Medical Administrators stay informed current additions/amendments policies SHARP, SCRIPPS, etc. I also attended seminars time enhance ability effective communicator Administrator/Project Manager. Bookkeeper entire corporation, plus 2 personal corps. I introduced Quickbooks replace outdated, complicated accounting software used. By this, I synced reporting system accounting firm handled umbrella corporation. Reported employee payroll Paychex. All checks cut me. Operated MS Office, MS Project, Quickbooks daily. Project Manager/Project Analyst/Executive Assistant Oct 2004 Oct 2006 Company Name － City State Responsible complex projects VP Risk Solutions SVP National Consumer Lending. Remote employee office SVP 3 Project Managers. Traveled 35% time meetings various states. Performed Project Manager 3 large compliance-related controls regarding new database I developed Risk Solutions Team. Created reports data requirements, executed gap analysis, root cause issues, defined project scopes, identified best practices, created swimlanes timelines MS Project. Facilitated daily/weekly/monthly conference calls resource team members, created process flows, compiled/analyzed information uncovered meetings. Reconciled general ledger lines create monthly variance reports SVP. Assisted compliance questions fulfillment field reps regarding business unit procedures. Monitored monthly budget established new procedures, controls, tools concerning it. Provided research analytical support design, development, implementation projects supporting Project Managers project teams. Researched maintained timelines, problems concerns, analyzed project requests, determined requirements feasibility, recommended improvements, completed project-related responsibilities per VP SVP needed instructed. Used strong communication skills developed solid relationships teams. Operated MS Office, MS Project, Powerpoint, Visio daily. Healthcare Administrator/Operations Office Reorg Jun 2003 Jan 2004 Company Name － City State Supervised staff 6 medical clerks, 3 doctors, 1 psychologist. Managed aspects payroll, including creating new system accountability. Responsible several large projects ultimately brought additional $30,000/month. Reduced A/R $1.4 million $11,000 personally reconstructing billing procedures, collections enforcement, small debt write-offs. Maintained doctors files, recredentialing, CME hours, hospital affiliations. Prepared weekly spreadsheets/reports Excel Access insure accurate statistical data regarding sources income. Identified ways lower costs increase efficiency services provided. Streamlined physical paper flow office implementing email addresses everyone office. This eased huge burdens collectors increased productivity. Healthcare Administrator/Business Office Reorg Jan 2003 Mar 2003 Company Name － City State Supervised staff 25 collectors 25 administrative assistants. Investigated delinquent accounts provided reasonable solutions collectors. Created maintained daily reports cost efficiency overall collections daily income. Determined cost supplies, doctors, employees, etc. lowered costs 25%. Responsible things related human resources restructured personnel needed. Departed reorg stable successfully completed. Logistics Supervisor Mar 2002 Dec 2002 Company Name － City State Contracted supervise special account J.Crew Clothiers, consisted staff 18. Created/maintained reports, manifests, bill ladings, etc. manually via Excel I learned aspects logistics. Designed/supervised creation database Fox Pro linked Excel produce master list items en route warehouse overseas. It tracked freight entered Long Beach Harbor leaving trucks. The database created bill ladings, manifests, several reports within seconds. I also added controls virtually loaded containers PO weight, enabling workers load within legal parameters without error. Participated great deal problem solving troubleshooting. Departed contract successfully completed. Junior Healthcare Administrator/Statistics Coordinator Mar 2000 Jan 2002 Company Name － City State Identified opportunities lowering costs increasing efficiency services order maintain federal grants. Worked closely Decision Support, Medical Records, several departments determine cost, frequency, reimbursement patterns identified services. Sought resources obtaining data applicable Newborn Careline Dept. objectives. Trained, assisted, coached clerks, techs, nurses, doctors organization data, activities, database operations. Gathered, reviewed, verified statistics via OBStat Database ACCESS bridge daily. Maintained backup databases, well installations. Coordinated 93 nurse's schedules using ANSOS modified/developed simple scheduling programs ease complications. Departed due corporate restructuring, resulting loss 1000 employees. Statistics Coordinator Jul 1999 Mar 2000 Company Name － City State Created implemented WARS database Pharmacy Administration Accounts Receivable Department. Archived figures Accounting Department review cooperated Data Management daily basis. Created/produced six daily reports Excel substantiate balances 4 on-site pharmacies 2 remote infusion centers. Responsible payments/invoices delegated postings appropriate A/R reps. Created spreadsheets special projects Excel Microsoft Word needed responsible off-site storage archives facilities. Electronically released available medicines billing collection reps daily. Worked PDX, DESKTOP 7000, Specialized Clinician Services (SCS), ANSOS, PC Anywhere daily. Transferred Newborn Careline Department position created I encouraged take it. Education Bachelor Arts Psychology University Southern California － City State Graduated Magna Cum Laude Associate Arts Social Sciences Long Beach City College － City State Graduated With Honours Skills Reorganization Procedural Evaluations Ability collect/analyze/report data Can easily work team independently Great ability lower costs/increase efficiency MS Project, MS Office, Windows OS, Mac OS, Visio Advanced coding fbml, css, html Databases I designed still use: LBMMC- OBStat, WARS NEC PreLoad DB",HEALTHCARE
"SENIOR ACCOUNTANT Summary Well-qualified detail-oriented Accounting Professional 3 years successful experience positions increasing responsibilities duties.Capable managing multiple projects consistently meeting deadlines positive, can-do attitude.Extensive knowledge accounting software processes.Proficient extracting financial data various reporting systems suggesting key operational changes. Equipped broad knowledge accounting concepts strategies yield best possible financial outcomes Highlights Certified Management Accountant Candidate Expected Year 2016 Ethical behavioral professionalism Analytical reasoning Financial statement analysis Cost accounting ERP (Enterprise Resource Planning) software Accounting operations professional Complex problem solving Effective time management Strong organizational skills General ledger accounting Account reconciliation expert Flexible team player Strong communication skills Accomplishments Achieved 10% cost reduction renegotiating contracts annually, matching terms inventory turns, making better purchasing decisions, outsourcing sales teams technicians, eliminating non-strategic cost Conducted detailed technical analytical review federal/state corporate, partnership S corporation tax returns Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions Extensive experience implementations ERP systems Work History Company Name August 2013 Current Senior Accountant City State Company Name May 2012 July 2013 Corp. Accountant City State Company Name August 2011 May 2012 Graduate Assistant Economic Department City State Experience Company Name August 2013 Current Senior Accountant City State Manage oversee day-to-day operations accounting department. Direct plan preparation timely complete financial statements summarize forecast business activities financial positions areas income, expenses earnings based past, present expected operations Regulate corporate funds accounts, establish budgets, approve expenditures provide guidance ensure financial solvency Interpret financial data recommend action required manage costs achieve budget improve systems, financial performance Supervise coordinate month- year-end closing activities, accounts payable/receivable, general ledger, payroll, treasury, bank reconciliations, fixed asset activity, debt activity, cash disbursements, invoicing/billing, customer credits collections, perpetual inventory integrity, cost accounting, Human Resources, Operations etc. Interface outside audit firms, banks lessors, casualty/liability insurance agents, credit card companies, collection agencies Manage comply local, state, federal financial reporting requirements tax filings Educated management strategies minimizing tax liability Company Name May 2012 July 2013 Corp. Accountant City State Manage accounting operations including billing/invoicing, A/R, A/P, cash disbursement, general ledger, payroll, cost accounting, inventory, month-end close Prepared monthly quarterly financial statements executive management long- term financial strategizing provide financial analysis needed Coordinated external tax accountants income tax preparation Worked management document offset unusual expense variances respective areas Established executed internal controls company's accounting financial procedures Investigated resolved discrepancies monthly bank accounts tight deadlines Collaborated extensively auditors preliminary year-end audit processes Negotiated vendor agreements review financial contracts, financing agreements insurancepolicies Company Name August 2011 May 2012 Graduate Assistant Economic Department City State Assisted faculty academic research contract research relating macro finance Conducted statistical analysis development, installation, maintenance information technology large set data Supervised undergraduate graduate classes. Company Name January 2010 April 2010 Income Tax Preparer City State Intermediate level certification accredited Internal Revenue Service, Department Treasury Prepared Form 8843, Form 1040, Form 1040-EZ, Form W-2 related schedules communities international students Education Ball State University 2012 Master Science Accounting City State United States Coursework in: Seminar Financial Accounting Accounting Capstone Tax Planning Research Attestation Principles Practices Accounting Information Systems International Accounting Issues Seminar Management Accounting Seminar Professional Issues 3.5 4.0 GPA Member Alpha Beta Psi Ball State University 2010 Bachelor Science Business Administration City State United States Coursework in: Intermediate Accounting 1 Intermediate Accounting 2 Income Tax Accounting ECON 201 Elementary Microeconomics ISOM 125 Micro Applications Business Principles Finance 1 Operations Management Managing Behavior Organizations Business Policy Strategic Management Principles Marketing 3.2 4.0 GPA Languages Fluent in: English Mandarin Cantonese Technical Skills NetSuite, Epicor, Sage, Quickbooks, Office Master System, Peachtree, GLACIER Tax Prep, Intuit Payroll, ChasePaymentech, Word, Excel, Outlook",ACCOUNTANT
"CONSULTANT Summary Professional, dedicated hard worker. Over 10 years Customer Service Experience. Self-motivated inside Sales Representative excellent verbal written communication skills strong computer CRM experience. Customer service professional dedicated effective team management customer satisfaction. Management professional effective building highly- motivated teams well leading cross functional teams fast-paced environment. Enthusiastic, resourceful high school graduate academic professional background. Ability establish priorities meet challenges head-on. Strong project management skills. Organized, independent worker strong time-management skills. Excellent juggling multiple tasks working pressure. Skill Highlights Adobe Proficient Windows XP Proficiency Windows 7 Expertise Proficient MS Office CRM Expertise Dealersocket Proficiency l Inventory control procedures Employee scheduling Cash handling accuracy Strong communication skills Superb sales professional Excellent multi-tasker Time management Professional Experience Consultant June 2015 September 2015 Company Name City State Help customers select products best fit needs. Complete customer order's professionally time. Advise customers services product month. Inform customer knowledge ""Survey"" ""Pack Plus services"". Pack Ship customer packages. Sales February 2015 June 2015 Company Name City State Maintained accuracy calculation discounts, interest commissions. Assist customers finding vehicle fits needs wants. Inform customer features vehicles, different trim levels. Contacted customer per internet request make appointments bring in. Advise customer warranty service information. Manager February 2012 January 2015 Company Name City State Composed effective accounting reports summarizing accounts payable data. Balanced monthly general ledger accounts accurately record cost month end accruals. Created daily weekly cash reports accounting management. Supervised invoice processing, purchase orders, expense reports, credit memos payment transactions. Supervised employees following company polices. Hired terminated employees. Sales March 2011 September 2011 Company Name City State Identified qualified customer needs, developed sales strategies negotiated closed profitable sales 85% success rate. Consistently hit exceeded sales goals 20%. Assisted Customers purchasing vehicle, fit needs, affordable rates. Customer Service Rep April 2010 February 2011 Company Name City State Effectively managed high-volume inbound outbound customer calls. Addressed resolved customer product complaints empathetically professionally. Defused volatile customer situations calmly courteously. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Identified chronic customer issues creating maintaining customer complaint log. Resolved service, pricing technical problems customers asking clear specific questions. Customer Service Rep March 2008 May 2009 Company Name City State Effectively managed high-volume inbound outbound customer calls. Addressed resolved customer product complaints empathetically professionally. Gathered verified required customer information tracking purposes. Defused customer situations calmly courteously. Identified chronic customer issues creating maintaining customer complaint log Price Team Specialist April 2007 March 2008 Company Name City State Resolved customer complaints professional manner prioritizing customer satisfaction. Priced merchandise, stocked shelves took inventory supplies,cashier. Handled customer relations issues gracious manner accordance company policies. Determined customer needs asking relevant questions listening actively responses. Swing Manager August 2005 April 2007 Company Name City State Interviewed job candidates made staffing decisions. Verified cash drawers made bank deposits. Assigned employees specific duties best meet needs store. Reordered inventory dropped predetermined levels. Instructed staff appropriately handling difficult complicated sales. Hired, trained evaluated personnel sales marketing. Examined merchandise verify correctly priced displayed/ Planned budgets authorized payments merchandise returns. Reported distract manager regarding store staff issues. Education High School Diploma General Education 2005 Pine Ridge High School City State USA References Available upon request.",CONSULTANT
"MATERIAL AND TOOLING CONTROL LEAD Summary Qualified manufacturing manager electrician stays current public safety security standards. Safely operates maneuvers diverse range heavy duty construction equipment. Looking long-term position organization values organizational culture integrity. Highlights Certified forklift operator Back hoe operator Electric palette jack operator Pipe laying, threading, bending Safety trained oriented Blueprint reading Excellent driving record Strong communication skills Work Experience Material Tooling Control Lead 01/2012 Current Company Name City State Helped achieve company goals supporting production workers. Identified implemented change workplace policy procedure positively effect production rate quality. Supervised team eight skilled production tooling machine operators. Inspected finished products quality adherence customer specifications. Monitored production processes adjusted schedules. Adhered applicable regulations, policies procedures health, safety environmental compliance. Worked managers implement company's policies goals. Troubleshooted problems equipment, devices products. Operated manufacturing machinery forklift, hem saw, sheer, table saw, chop saw, drill, recipicating saw. Bale Inspector 01/2011 01/2012 Company Name City State Changed equipment new product. Adjusted machine feed speed machine malfunctioned. Helped achieve company goals supporting production workers. Started machine operations inserting control instructions control units. Safely operated forklift. Chef 01/2011 01/2012 Company Name City State Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Displayed positive friendly attitude towards customers fellow team members. Electrician Apprentice 01/2008 01/2009 Company Name City State Worked projects, provided value department, company, client base. Implemented vast knowledge electronics principles resolve complex electrical problems. Maintained accurate electronic instrument inventory support safe efficient operation. Frequently worked overtime, weekends holidays. Co-owner Martial Arts Instructor 01/2007 01/2012 Company Name City State Taught clients modify exercises appropriately avoid injury. Contributed operation clean, friendly well maintained health club. Encouraged clients engage group fitness classes activities gym meet fitness goals. Led learning enhancement classes focused improving martial arts people skills needed success fitness goals. Electrical Forman 01/2005 01/2008 Company Name City State Oversaw production efforts guarantee projects completed timely budget-conscious manner. Maintained open effective communications project teams increase productivity. Interpreted electrical mechanical schematics, blueprints diagrams. Diagnosed equipment malfunctions completed repairs restore equipment maintain uptime. Implemented vast knowledge electronics principles resolve complex electrical problems. Installed electrical wiring remodeling projects. Frequently worked overtime, weekends holidays. Electrician 01/1999 01/2004 Company Name City State Interpreted electrical mechanical schematics, blueprints diagrams. Implemented vast knowledge electronics principles resolve complex electrical problems. Maintained accurate electronic instrument inventory support safe efficient operation. Installed electrical wiring remodeling projects. Laid threaded pipe. Frequently worked overtime, weekends holidays. Skills Ability operate forklifts, backhoes, electric palette jacks, heavy machinery. Proficient Microsoft, Estitrack, Dynamics AX programs. Proficient scheduling, training, managing manufacturing floor. Efficiently able provide customer service. Management experience 20 people manufacturing floor Installation underground utilities piping. Ability install operate electrical products meter centers panels. Ability favorably introduce change workplace environment. Pipe fitter. ​ Education High School Diploma 2000 Northside Skill Center City State Electricians License Electrician Northeast Flordia Builders Association City State USA",ARTS
"REHABILITATION SPECIALIST MASSAGE THERAPIST Career Focus To obtain admittance Masters Science Health Science Rehabilitation program Rocky Mountain University. Education Therapeutic Massage Bodywork 2013 Nevada School Massage Therapy － City State 4.0 GPA Bachelor Science Human Performance 2012 Florida Gulf Coast University － City State Elected Student Government Senator College Health Professions. Selected Omicron Delta Kappa National Leadership honor society Vice President Sigma Phi Epsilon Fraternity. Human Performance Student Association Event Planner Skills Microsoft Office (PowerPoint, Word, Excel) Distant learning education Time management Website Development Professional Experience Rehabilitation Specialist Massage Therapist December 2014 Current Company Name － City State Privately owned Rehabilitation Strength Conditioning center. Work closely owner head Chiropractor movement screening rehabilitation treatments. Responsibilities include providing members personal training, group fitness classes, massage therapy, movement assessment, rehabilitation. Proficient movement assessment using Functional Movement Screen Selective Functional Movement Screen. Proficient Move Perform software FMS rehabilitation. Group Fitness Instructor May 2012 Current Company Name － City State Teach Aqua Bootcamp Aqua Aerobics Primary focus classes increase strength endurance added mobility framework class. Average class size 20-30 members. Strength Coach/Massage Therapist January 2012 Current Company Name － City State Contracted personal trainer Las Vegas Athletic Clubs. Work average 25 clients per week. Primary focus movement restoration, functional training, weight loss, massage therapy. Manage organize business operations. Co-Founder January 2012 Current Company Name － City State Extraordinary Trainers health wellness network organization made fitness medical professionals Las Vegas dedicated providing top quality care community. Our team includes Personal Trainers, Chiropractors, Physical Therapists, Massage Therapists, Registered Dietitians, Health Coaches. Utilizing team approach, able ensure clients get treatment deserve every professionals remains scope practice. We conduct weekly meetings networking building private business teamwork. Fitness Specialist January 2013 December 2013 Company Name － City State Worked SPRI conventions IHRSA, Club Industry, Interbike Las Vegas. Educated attendees SPRI products demonstrated implemented different training scenarios. Wellness Coach January 2012 May 2012 Company Name － City State Designed new training programs members gym. Cleaned maintained fitness equipment. Gave new member tours facility. Wellness Center Internship August 2011 December 2011 Company Name － City State Prescribed Fitness programs members wellness center. Shadowed Physical Therapy, Cardiac Rehabilitation, Orthopedic Surgeries. Designed completed wellness program using Kinesis equipment weight loss future study. Completed 500 internship hours. Certifications Certified Strength Conditioning Specialist NSCA Certified/Licensed Massage Therapist NCBTMB Certified Personal Trainer ACE TRX level 1 suspension training CPR, AED, First Aid American Heart Association Professional Affiliations National Strength Conditioning Association (NSCA) American Massage Therapy Association (AMTA) American Council Exercise (ACE) Las Vegas Health Fitness Chamber Commerce American Heart Association Professional Development Selective Functional Movement Assessment Level 1- Minneapolis 2014 Boston Rehabilitation Summit Boston, Mass. 2012 Perform Better Conference Long Beach 2012 NSCA National Conference Las Vegas 2011 Community Service Free Pre Post Race Stretching/Movement Assessment local triathlons run races, BBSC Endurance Sports, 2012-Present Fitness educator, Henderson Bike Exchange 2013 Water/Fuel Station attendant, IRONMAN Triathlon 2013-2014 Golf Coach/Mentor, The First Tee, 2011-2012 Volunteer Worker, Habitat Humanity 2010-2012 Extra-Curricular Activities Endurance Events Qualified USA Triathlon Age Group National Championship 2013 2014 2014 Kokopelli Triathlon, Hurricane, UT 1st place division 2014 Sand Hollow Triathlon, Hurricane, UT 2nd place division 2013 Pumpkinman Triathlon, Las Vegas, 1st place division 2013 Las Vegas Triathlon 2nd place division",FITNESS
"PUBLIC RELATIONS COMMUNICATIONS MANAGER Professional Summary Public Relations Manager Strategy Execution Results Strategic, results oriented licensed PR professional extensive experience directing communication campaigns agency in-house settings. Proven creative talent demonstrated strength producing implementing media strategies. Well-versed corporate communication, promotional support branding. Exceptional writing, editing interpersonal skills internal external audiences. Deadline-driven, tenacious successful thriving high-pressure environments. Skills Creative writing Strategic messaging Team Leadership Press Releases Press Kits Crisis Management Promotion Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations Communications Manager 01/2019 Current Company Name – City State Direct Report President. Lead development, implementation monitoring work strategy aligned operation station internal external Oversee public relations activities communications including press releases, social media, company literature, announcements, programming launches media kits Built favorable brand image customers, prospects, employees public Serve primary media contact directing publicity, viewership consumer awareness, image campaigns Wapa Wapa Deportes Plan, develop implement media action plans support positively position company Identify implement creative ways actively manage promulgate corporate reputation Work Crisis Communications Committee develop communications plans strategies Serve primarycontact media Build relationships media facilitate communication crisis management activities may draw media interest Identify opportunities partner enhance community communication efforts Develop variety communications pieces, including limited fact sheets, speeches, letters press releases Coordinate media tours promote special projects new programs internal external outlets Maintain effective relationship external parties, community leaders, government media Communicate positive negative feedback media/community/audience work toward beneficial outcome ensure positive positioning company Coordinate events external audiences, including press conferences Results: Established nurtured relationships media representatives across major news outlets Developed implemented Wapa Contigo program reinforce community relations Developed managed communications campaigns programming launches strategic messages translated viewers Partnered non profit organizations Susan G. Komen SER Puerto Rico maximize social responsibility Relaunched corporate organizational culture Public Relations Coordinator 06/2011 01/2019 Company Name – City State Direct Report President Programming, Promotions Production. Lead internal external communication programming launches established cross promotions Developed executed public relations campaigns integrated clients' marketing strategies Wrote press releases stories, pitched ideas media compiled research reports Arranged interviews, speaking engagements media opportunities Created messages, position statements corporate communications based company's objectives Account Executive 01/2005 06/2011 Company Name – City State Direct Report President. Managed five clients simultaneously, including International companies as: McDonald´s Nissan Wrote fact sheets, press releases, talking points, letters, speeches articles Coordinated, managed organized events, press conferences, exhibitions, meetings, launches promotions Performed media monitoring, analysis ROI reports clients competitors Coordinated media tours Trained three employees Supported strategies corrective actions employed solve problems issues part crisis management process Produced 15 public relations pieces per month, getting 90% published least two media outlets Got $1M ROI publicity year client General Editor corporate newsletter read 3,000 employees Education Master Public Relations 04/2011 University Sacred Heart City Bachelor Arts Advertising Public Relations 04/2005 University Puerto Rico City https://www.linkedin.com/in/migdaliz-ortiz-8303653b Affiliations Board Member Public Relations Professionals Association (ARPPR) 2019 Public Relations Professionals Association (ARPPR) member Global Alliance member Additional Information • Bilingual – Oral Written Proficiency English Spanish • Computer Knowledge Windows; MS Office Suite (Advanced: Word, Power Point Outlook Intermediate: Excel) Certifications Communications Manager Certification Business School Navarra, Spain 2010 Public Relations License R-223 since 2014 Skills Creative writing Strategic messaging Team Leadership Press Releases Press Kits Crisis Management Promotion Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations Communications Manager 01/2019 Current Company Name – City State Direct Report President. Lead development, implementation monitoring work strategy aligned operation station internal external Oversee public relations activities communications including press releases, social media, company literature, announcements, programming launches media kits Built favorable brand image customers, prospects, employees public Serve primary media contact directing publicity, viewership consumer awareness, image campaigns Wapa Wapa Deportes Plan, develop implement media action plans support positively position company Identify implement creative ways actively manage promulgate corporate reputation Work Crisis Communications Committee develop communications plans strategies Serve primarycontact media Build relationships media facilitate communication crisis management activities may draw media interest Identify opportunities partner enhance community communication efforts Develop variety communications pieces, including limited fact sheets, speeches, letters press releases Coordinate media tours promote special projects new programs internal external outlets Maintain effective relationship external parties, community leaders, government media Communicate positive negative feedback media/community/audience work toward beneficial outcome ensure positive positioning company Coordinate events external audiences, including press conferences Results: Established nurtured relationships media representatives across major news outlets Developed implemented Wapa Contigo program reinforce community relations Developed managed communications campaigns programming launches strategic messages translated viewers Partnered non profit organizations Susan G. Komen SER Puerto Rico maximize social responsibility Relaunched corporate organizational culture Public Relations Coordinator 06/2011 01/2019 Company Name – City State Direct Report President Programming, Promotions Production. Lead internal external communication programming launches established cross promotions Developed executed public relations campaigns integrated clients' marketing strategies Wrote press releases stories, pitched ideas media compiled research reports Arranged interviews, speaking engagements media opportunities Created messages, position statements corporate communications based company's objectives Account Executive 01/2005 06/2011 Company Name – City State Direct Report President. Managed five clients simultaneously, including International companies as: McDonald´s Nissan Wrote fact sheets, press releases, talking points, letters, speeches articles Coordinated, managed organized events, press conferences, exhibitions, meetings, launches promotions Performed media monitoring, analysis ROI reports clients competitors Coordinated media tours Trained three employees Supported strategies corrective actions employed solve problems issues part crisis management process Produced 15 public relations pieces per month, getting 90% published least two media outlets Got $1M ROI publicity year client General Editor corporate newsletter read 3,000 employees",PUBLIC-RELATIONS
"REGISTERED NURSE CLINICAL CARE COORDINATOR- FIRST AID Professional Background To obtain position registered nurse experience leadership skills utilized provide positive effective team environment resulting excellent patient care satisfaction. Able quickly adapt new environments Newborn education situations. Specimen collection/processing proficiency Effectively able triage critical situations. Excellent communication skills multiple Exceeds performs well difficult situations. parties. Extensive experience efficiently managing Strong medical ethic people. Sound, ethical independent decision-making Disciplined, energetic employee quickly ability consistent medical protocols. establishes rapport patients colleagues. Professional Experience 05/2015 Current Registered Nurse Clinical Care Coordinator- First Aid Company Name － City State Provided leadership staff coaching, mentoring remodeling order achieve high quality patient care safe customer focused environment Provided clinical expertise resource clinical staff. Worked closely management, physician leadership, staff optimize patient flow improve patient care. Provided emergency/urgent care Cubs staff patrons including wound care, patient triage, applying splints assessment injuries. Provided emergency/urgent care Cubs staff patrons including wound care, patient triage, applying splints assessment injuries. Coordinated care Superior starting IV's, performing EKGs patient transport. Able independently demonstrate problem solving, critical decision making, utilizing appropriate resources. Able demonstrate appropriate action take lead role emergency situations. Supported safe environment patients associates effective monitoring staff compliance established standards care, policies procedures HIPAA compliance. Maintained effective process inventory control medication supply utilization. 06/2008 Current Clinical Supervisor Registered Nurse Company Name － City State Managed Day-to-Day operations Device- related adverse events training Medical equipment maintenance certification Vaccine inventory reports Clinical staff scheduling Performance reviews Chart audits Clinical evaluations Maintained current employee files clinical staff Conducted interviews hiring Attended held staff meeting In-services Attended annual OSHA/CPR reviews Maintained staff communication (i.e., held staff meetings, prepared monthly memos- improvements/accomplishments) Responsible first, second weekend shifts Oriented/trained new clinical staff Coordinated communication departments Worked directly owners practice Delegated clinical staff, needed Prepared patients doctors: performed nurse triage, obtained vital signs patient measurements (height, weight, head circumference) Carry physician orders: Administering immunizations, urinary catheter collection, starting I.V.'s, preparing patient samples sent lab, performing blood draws, bilirubin blood draws, performing sending newborn screens, administering oxygen and/or oxygen nebulizer treatments, organizing setting admissions hospital, making follow phone calls per doctor request, filling requisitions tests, giving instruction medication given home- inhalers, nebulized treatments Assist doctors ordering medical tests, procedures, preparing explaining medications Triaging incoming calls patients- giving medical advice, determining patient needs seen doctor Recorded incoming lab test results, reviewed results doctor, contacted patients necessary Developed maintained quality care systems standards, including limited to, creating improving Educated campers staff accident/illness prevention, made sure medications safeguarded Conducted screenings campers trips three times summer; check-in checkout Coordinated dispensed medications mealtime schedule end evening program University Illinois- Chicago College Nursing Chicago, IL Women's Health Nurse Practitioner/Midwifery program office receive emergent medication attention Demonstrating patient education Called pharmacy medications prescribed Checked patient surgery schedule daily called patients follow medical protocols/guidelines. Managed team medical support personnel. Monitored unit budget ensure financial objectives met. Trained 10 staff nurses provide top-quality patient care. Headed on-boarding process new nursing staff. Interviewed patients obtain medical information measure vital signs, weight height. Tested glucose administered injections. Provided necessary health education training patients. Evaluated patients presenting asthma, appendicitis, etc. Nursing/Manager's assistant Company Name － City State Provided first aid. Monitored health sanitation procedures throughout camp. administered. Presided health checks followed problems seen Health Center. Education Training MASTER OF SCIENCE MIDWIFERY University Illinois- Chicago College Nursing － City State US MIDWIFERY BACHELOR OF SCIENCE NURSING Illinois State University- Mennonite College Nursing US Illinois State University- Mennonite College Nursing Bloomington － State NURSING Bachelor Science Nursing Degree University Hawaii － City State US GPA: GPA: 3.76 Graduated Cum Laude Nursing Degree GPA: 3.76 Graduated Cum Laude 5/06 General Education University Hawaii － City State GPA: GPA: 4.0 General Education GPA: 4.0 08/2007 Resurrection High School － City State US Resurrection High School Chicago, IL 4 years varsity cross country track field Served president Health Careers Club senior year Graduated honors National Honors Society ACCOMPLISHMENTS Graduated honors- National Honors Society CPR, OSHA certified 8/06 Illinois State University GPA: Deans list 04-07 National Society Collegiate Scholars Graduated Illinois State University Cum Laude Deans list 04-07 National Society Collegiate Scholars Graduated Illinois State University Cum Laude Additional Information LICENSES Registered Nurse Practitioner State Illinois, License number 041.369585 Skills allergies, blood draws, budget, charts, coaching, CPR, decision making, EKGs, equipment maintenance, filling, financial, first aid, health education, hiring, immunizations, injections, instruction, inventory, inventory control, lab test, leadership, meetings, mentoring, office, Nursing, organizing, patient care, patient flow, preparing patient, Performance reviews, personnel, policies, presenting, problem solving, protocols, quality, Reporting, scheduling, Supervision, surgery, phone, triage, patient triage, urgent care, Vaccine, vital signs, wound care",ADVOCATE
"JAMAICA- APICULTURE EXTENSION SPECIALIST Summary Skills Physical Planning Land Management Urban Regional Planning Land Use Planning Geographic Information System (GIS) Strong organizational planning skills. Strong leadership qualities flexibility; Able work alone, team member, supervisor. Skilled communications, written verbal. Document creation information management. Leadership Activities: Director Sports Students Union, University Technology, Jamaica (2008-2009) University Technology Student Union Award Exemplary Service Director Sports (2008-2009) Education Bachelor Science Urban Regional Planning University Technology University Technology, Jamaica Bachelor Science (BSc) Urban Regional Planning High School Diploma Campion College Campion College, Jamaica High School Diploma Certificate Education (GCE), Advanced Level Subjects Four General Certificate Education (GCE), Advanced Level Subjects Seven Caribbean Examination Council (CXC) Subjects Professional Experience Jamaica- Apiculture Extension Specialist 07/2013 Current Company Name The assessment management government owned apiaries region three parishes Inspection monitoring apiaries owned government bee keepers Training development bee keepers many bee keepers? The identification areas research liaise researchers beekeepers identify areas help business operations grow business? Project conceptualization implementation- preparing project proposals group submission enable grants beekeeping industry Supervises monitors activities group projects community groups do? Prepare reports monthly, quarterly annual basis outlining activities carried period Jamaica- Planning Technician 07/2012 08/2012 Company Name Member planning team assigned Portmore Development Plan Project. Conducting land use surveys designated special areas development order region. Serving team leader leader do? Composed submitted weekly progress reports project supervisor, identifying anomalies Acting liaison community; informing community members nature development order project briefing upcoming community consultations. Input land use data Geographic Information System (GIS). Generation land use maps designated special areas using geographic information system (GIS). National Environment Planning Agency, Jamaica- Planning Technician 06/2011 12/2011 Conducting land use surveys designated special areas development order region. Serving team leader assigned team. Composing submitting weekly reports project supervisor work undertaken week. Acting liaison community; informing community members nature development order project briefing upcoming community consultations. Input land use data Geographic Information System (GIS). Generation land use maps designated special areas using geographic information system (GIS). 01/2011 01/2011 Company Name National Environment Planning Agency, Jamaica- Planning Technician 06/2010 08/2010 Conducting land use surveys designated special areas development order region. Composing submitting weekly reports project supervisor work undertaken week. Acting liaison community; informing community members nature development order project briefing planned community consultations. 01/2010 01/2010 Company Name Jamaica- Planning Intern 08/2008 10/2008 Company Name Conceptualizing, researching, composing presenting proposal Conservation Historic Buildings Emancipation Square, Spanish Town, St. Catherine Jamaica. Recruiting leading team built environment professionals within organization assist appraise different technical aspects proposal. Conducting site visits land use surveys Spanish Historic District; interpreted presented data collected surveys using Geographic Information System (GIS). Submitting proposal Tourism Enhancement Fund major aim gain funding undertaking proposed project. Project gained funding implemented. Member research team assigned conduct land verification survey Windsor Heights Community Central Village, St. Catherine. Tasks involved: Identifying cataloging land parcels belonging UDC. Recording location current land use/land cover land parcels identified using written photographic techniques addition Global Positioning Satellite system (GPS). Member planning team assigned Caymanas Estate Development Project. Tasks involved: Researching documenting number land use alternatives upgrading Caymanas Estate Development Plan. The updating existing land use land cover maps within project areas. Undertaking mapping using traditional cartographic techniques addition use Global Positioning Satellite system (GPS) Geographic Information System (GIS). Undertaking socio-economic land use surveys; interpreted presented data collected surveys. National Environment Planning Agency, Jamaica- Planning Intern 07/2008 08/2008 Involved compilation policies Kingston St. Andrew Development Order. Participating data gathering analysis efforts development Kingston St. Andrew Development Order. Undertaking land use surveys development order region. Using Geographic Information System (GIS) update land use surveys. 01/2008 01/2008 Company Name 01/2008 01/2008 Company Name 01/2007 01/2007 Company Name Memberships Affiliations Royal Institute Chartered Surveyors (RICS) Jamaica Institute Planners Campion College Alumni Association Accomplishments University Technology Student Union Award Exemplary Service Director Sports (2008-2009) Certifications Four General Certificate Education (GCE), Advanced Level Subjects Skills Land Use, Basis, Business Operations, Inspection, Operations, Proposals, Training, Global Positioning, Gps, Geographic Information System, Gis, Survey Technician, Liaison, Award, Excellent Written And Verbal Communication Skills, Land Use Planning, Written And Verbal, Recruiting, Documenting, Mapping, Topo, Progress",AGRICULTURE
"KINDERGARTEN TEACHER Professional Summary Energetic, results-oriented team-player eager bring strong administrative skills growing company need top-level support. High-performing Administrative Assistant extensive experience working diverse client base delivering results. Core Qualifications Microsoft Office: Word, PowerPoint, Excel, Outlook Inspiration Software Publisher Software Quick learner/Adaptable Strong Typing Skills Lifelong learner Proofreading/Grammar Strong interpersonal skills Resourceful adaptable Professional mature Self-starter/self-directed Results-oriented Flexible adaptable Time management Meticulous attention detail Experience Company Name City State KINDERGARTEN TEACHER 09/2013 Current Create engaging inquiry based lesson plans accordance District-wide curriculum units following Common Core standards Kindergarten. Differentiate instruction according students' ability skill level. Work diverse student population including English Language Learner (ELL) students, non-English speaking students. Delegate tasks teacher assistants volunteers. Establish positive relationships students, parents, fellow teachers well collaborate plan schedule lessons promoting learning student engagement. Earned positive verbal/written feedback parents regarding classroom instruction student learning success. Received Award Boys Girls Club Nashua; 2014-2015 TEACHER OF THE YEAR AWARD FOR KINDERGARTEN Company Name City State K-5 LITERACY MATH INTERVENTIONIST 09/2008 09/2013 Provided daily small group literacy math intervention services using researched based programs students, K-5, risk failing meet district state standards. Communicated effectively, students' progress needs established positive relationships students, parents, specialists, fellow teachers various grade levels. Company Name City State STUDENT TEACHER/SUBSTITUTE TEACHER 09/2006 06/2008 *Student Teacher Grades 2 4. Substitute Teacher grades K-12 High School Substitute Teacher Hollis/Brookline High School. Company Name City State DIRECTOR, INDEPENDENT CONTRACTOR FOR PAMPERED CHEF 01/2000 04/2003 Successfully operated home-based direct-sales business marketing kitchen tools in-home cooking demonstrations achieving top personal sales top recruiter well three expense paid trips two. Company Name City State PHARMACY TECHNICIAN 01/1993 10/1996 Assisted preparation filling prescriptions requiring 100% accuracy. Company Name City State Owned Operated IN-HOME DAYCARE 03/1990 01/1995 Company Name City State ACCOUNTANT I 01/1987 03/1990 Responsible entire billing cycle various government contracts requiring 100% accuracy. Company Name City State ACCOUNTANT ASSISTANT 01/1985 01/1987 Responsible entire billing cycle. Company Name City State ADMINISTRATIVE CLERK 01/1984 01/1985 Proposal preparation, audit support material reconciliation. Company Name City State SECRETARY I 01/1982 01/1984 Provide secretarial support ten administrators program manager. Education MASTERS OF EDUCATION IN ELEMENTARY EDUCATION 2008 Rivier University City State USA ​ NH Elementary Educator Certificate K-8 (1811 Current 6/2017 PRAXIS I II April 2006, Sept. 2007 BACHELOR OF SCIENCE BUSINESS MANAGEMENT 1987 Rivier University City State USA ASSOCIATE OF SCIENCE ADMINISTRATIVE SECRETARIAL MANAGEMENT 1982 Nashua Community College City State USA Non-Degree Program INTEL MATH I II 2012 Plymouth University/UNH Manchester City State USA Earned 6 Graduate Credits, 80 hours Content-intensive professional development learning strategies regarding K-8 core mathematic concepts. Professional Affiliations NASHUA GARDEN CLUB, 2004-Present MEDIC ALERT COMMUNITY AMBASSADOR, 2005-2010 ​Organized distributed MedicAlert collateral surrounding medical community. CHARLOTTE AVENUE ELEMENTARY SCHOOL CLASSROOM PTO VOLUNTEER 1996-2008 Room mom, Reading math groups, chaperone, baker, Hospitality Garden Club, Ski Chess Club Skills Computer proficiency, organizational skills, multi-tasking, customer service, Proofreading, Prioritization, Secretarial skills, time management, accounting, direct sales, data collecting, marketing, recruiting, proposal preparation, education, cooking, baking, I teach non-English speaking person speak, read write English. Computer Skills: Microsoft Office Suite:Word, Excel, PowerPoint, Outlook; Inspiration Software Publisher. Open learning new software.",CHEF
"MARKETING COORDINATOR Skills advertisements, approach, content, Customer Service, databases, direct mail, direction, editing, email, graphic, managing, marketing strategies, marketing, marketing collateral, materials, newsletter, online marketing, press releases, production manager, Research, sales, script, stories, video, website, articles Experience 01/2016 Current Marketing Coordinator Company Name － City State Campaigns. Created hashtag #CPRstrong used social media promote awareness HealthStream's 3 millionth HeartCode BLS completion. Designed script production direction Talent Management's video, Accelerate Development. Formed copy direct mail pieces email campaigns HealthStream's first account-based marketing campaign. Proficient developing delivering external communications, promoting awareness customers new products upcoming events. Increase product visibility new existing markets authoring copy providing design direction digital marketing strategies. Manage creation print online marketing sales collateral, overseeing approval process ensuring content meets brand standards. Generated record high 340+ registrants 15-minute product demo modifying tone voice visuals used online advertisements. Efficient Pardot Salesforce managing account databases. Oversee website updates editing ensuring clarity visual appeal. Collaborate production manager, graphic designers, vendors ensure deadlines met. Oversaw rebranding process Franklin Covey, new HealthStream partner, ensuring materials met company standards checking grammar visual appeal. 01/2014 01/2016 Customer Support Specialist Company Name － City State Consistently ranked top five case closures). Received recognition Customer Service Spotlight. Helped develop best practice document used 4 million subscribers. Provided solutions step-by-step support healthcare administrators, educators, clinical staff. 01/2013 Public Relations Marketing Intern Company Name － City State Interviewed hospital professionals feature stories press releases. Prepared marketing collateral promoting hospital events. Updated bulletin boards. Assisted various community events, including children's health wellness fair, monthly blood drives, t-shirt drives, Christmas activities hospital. Tour guide medical campus new hospital donors. Designed, selected topics, wrote monthly employee newsletter. Researched collected media clippings analytical historical purposes. Managed public employee inquiries Special Projects Hispaniola Mountain Ministries, Starkville, MS 2013 Campaign Improve Donor Relations. Performed SWOT analysis internal external factors. Created survey validate results completed 150+ volunteers. Identified notification follow methods preferred donors stakeholders. Performed target public assessment. Identified primary secondary publics HMM target get new donors. Research methods: journal articles, survey. Identified goals, objectives, strategies tactics achieve desired outcomes. Provided multiple ways measure effectiveness goal. Created timeline detailing approach potential donors appropriate follow behavior. Education Training 2013 BA Communication-Public Relations Marketing Mississippi State University Communication-Public Relations Marketing Magna Cum Laude 3.8/4.00 3.66/4.00",PUBLIC-RELATIONS
"ASSISTANT SECRETARY/PARKS REC DIRECTOR Summary Flexible accounting professional adapts seamlessly constantly evolving accounting processes technologies. Highlights Public private accounting Analytical reasoning Account reconciliations Strong communication skills QuickBooks expert Budgeting Payroll Highly dependable Self-motivated Fast Learner Accomplishments Initiated use computerized accounting system Increased office organization developing efficient filing system Updated excel charts worksheets efficient Experience Assistant Secretary/Parks Rec Director September 2014 Current Company Name － City State Assist Secretary daily accounting duties Prepare Deposits Answer Phones process mail Interact public Township employees. Posting supervisor meeting minutes Updating ordinances resolutions Create master plan parks rec department Monitor parks maintenance issues Maintain township's social media accounts Various duties special projects assigned. Administrative Assistant July 2009 September 2014 Company Name － City State Assist Treasurer daily accounting duties Prepare process payroll 20+ employees Entering cash receipts Prepare Deposits Answer Phones process mail Responsible rental property registration enforcement process Assist Code Enforcement Officer scheduling issuing permits Interact public borough employees. Posting council minutes Updating ordinances resolutions Various duties special projects assigned. Bookkeeper June 2008 April 2009 Company Name － City State Responsible A/R, A/P, Payroll Bank Reconciliations Prepare Deposits Summarize Daily Sales Responsible Collection Accounts Receivable Prepare Customer Invoices Prepare Weekly Cash Flow Report Prepare Monthly Comparative Financial Statements Answer Phones Various duties special projects assigned. Bookkeeper December 2007 June 2008 Company Name － City State Responsible A/R, A/P, Payroll Bank Reconciliations Prepare Daily Deposits Summarize Daily Sales Prepare Calculate Weekly Payroll Reconciliation Inter-Company Accounts Responsible Collection Accounts Receivable Prepare Customer Invoices Prepare Monthly Comparative Financial Statements Various duties special projects assigned. Team Member/Team Leader February 2006 December 2007 Company Name － City State Supervise, train coach sales floor team members Prepare team member evaluations Ensure ads Sales Planners set time Verify push, pulls, backstocking zoning completed timely Lead sales floor weekly routine. Completes weekly brand walk identify sales floor opportunities Various duties special projects assigned. Bookkeeper January 2007 October 2007 Company Name － City State Assist preparation quarterly payroll tax returns. Assist preparation individual business tax returns. Record business activity certain companies using QuickBooks. Various duties special projects assigned. Remarketing Specialist I II June 2005 January 2007 Company Name － City State Assist Training New Remarketing Specialists Review condition reports determine units retail program. Request review estimates auctions repairs needed units Approve decline repairs retail units Responsible Reconciliation Auction System Inventories Responsible remarketing repossessed autos auctions. Schedule units sale auctions including setting sale price Authorize repairs $400 units located auctions Input invoices auctions Transmit sale blocks auctions Reconcile auction blocks Wells Fargo blocks Communicate outside reps, auctions, branches, transportation department daily basis Various duties special projects assigned. Accounting Specialist May 2001 June 2005 Company Name － City State Responsible Reconciliation General Ledger accounts related specific branches. Responsible reconciliation Pre-Authorized GL branches. Responsible specific receivable reconciliations. Responsible preparation Contractual Delinquency Report Assist calculation taxes Auto Leases Various duties special projects assigned. Payroll Administrator August 2000 May 2001 Company Name － City State Responsible weekly payroll (calculating printing checks) 50 employees. Processing car sales invoices including calculation salesmen commissions Posting cash receipts collection past due accounts Balancing cash daily Various duties assigned. Accounting Specialist January 1999 July 2000 Company Name － City State Perform Accounting, Administrative, Miscellaneous Duties Assigned Assistant Controller Prepare Monitor Telephone Logs Bills Prepare A D Billing Cornerstone, includes Insurance Billings Prescribed Forms, Medicaid Billing, Self Pay Billing Prepare Client Federal Income Tax Returns Reconcile All Checking Savings Accounts MRSI Edit Monitor Genesis Time System Daily Basis Maintain Employee Time Card Files Update Depreciation Schedule Quarterly Basis Assist Preparation Monthly Waiver Billing, including Reviewing Billing Logs Calculating Billable Hours. Accounting Clerk/Teller August 1996 December 1998 Company Name － City State Prepare Fed Letter Return Checks Reconcile Customer Bank Statements Chargeback Overdraft Checks Proper Department Prepare Collection Items Customers Prepare Letters Overdraft Customers Close Accounts Overdraft Regular Customers Communicate Customers Phone Person. Bookkeeper March 1994 June 1996 Company Name － City State Prepare Daily Deposits Summarize Daily Sales Reconcile Cash Drawer Daily Produce Productivity Reports Prepare Invoices Payment Corporate Headquarters Prepare Calculate Bi-Weekly Payroll Prepare Complete Month End Paperwork Print Bi-Monthly Customer Statements Responsible Collection Accounts Receivable Responsible Processing Finance Applications Payments. Bookkeeper June 1992 March 1996 Company Name － City State Analyze Budget Project Expenses Provide Cost Analysis Purchase Book Order Supplies Maintain General Ledger Subsidiary Books Produce Fiscal Major Publisher Reports G/L Reconcile General Ledger Accounting Histories Record All Monetary Transactions Produce Weekly, Monthly Yearly Financial Reports Prepare Invoices Payment University Accounting Enter Data Produce Invoices Photocopy Fax Charges Prepare Student Time Cards Calculate Monthly Payroll Maintain Student Payroll Records Maintain Inventory System Office Supplies. Controller/Office Manager June 1988 April 1992 Company Name － City State Calculate Prepare Payroll 60 Employees Installed Responsible A/R, A/P, G/L Computer Filing Quarterly Tax Reports Produce Weekly, Monthly, Yearly Financial Reports Coordinate Year End Audit Monthly Budget Reports Responsible Employee Reviews. Education Bachelor Science Accounting Susquehanna University － City State Accounting Affiliations PA Notary PA State Association Township Supervisors( PSATS)- taking courses graduate certification PSATS Municipal Government Academy. Skills Proficient QuickBooks Budgeting, A/R, A/P, G/L, Bank Reconciliations Payroll processing including associated taxes Fast Learner Highly Dependable Excellent analytical organizational abilities Self-motivated",APPAREL
"DISABILITY ADVOCATE Professional Summary Dedicated Public Health Administrator, adept public community relations, staff development project management. Seeking opportunity merge managerial experience public health field, resulting improved patient care increased company rate investment return. Education Training East Stroudsburg University 2016 Bachelor Science Public Health Health Services Administration Public Health, Health Studies department City State United States GPA: Dean's List Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits needing 13 GPA: 3.72 Public Health Health Services Administration Dean's List Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits needing 13 GPA: 3.72 Public Health, Health Studies department Community College Philadelphia 2015 Associate Science Social/Behavioral Science Health Services City State United States GPA: International Honor Society. Four term recipient Dean's List, Academic Achievement Award Honor Roll. Graduated High Honors GPA: 3.73 Social/Behavioral Science International Honor Society. Four term recipient Dean's List, Academic Achievement Award Honor Roll. Graduated High Honors GPA: 3.73 Health Services Accomplishments 08/2006- Philadelphia Surrounding Area Present) Representative Think First National Injury Prevention Program. Featured Community College Philadelphia's T.V. Program, ""Tapestry Life: Resilience Health"". Participant many Magee Rehab. Hospital programs, including Spasticity Training Health Professionals, Adam Taliaferro Benefit, Night Champions, Wheel Chair Sports advisor, Physical Therapist Doctorate Program, Peer Group mediator Jerry Segal Charity Classic contributor. Walk Out"" national 24 hour step-a-thon bring awareness SCI. Research subject Restorative Therapies Inc. muscle atrophy reduction benefits. Health Professional Peer Mentor Thomas Jefferson University. Partnered Temple University's Center Asian Health (CAH) sodium reduction initiative. Featured Philly.com article nutrition health living disability. Highlighted Archives Physical Medicine Rehabilitation Official Journal article titled ""Cycling Functional Electrical Stimulation Spinal Cord Injury: What's Me?"" Single father 3 current college students (one senior studying nutrition/chemistry, one junior Pharmacist, freshman pre-law student). Participant speaker addressing concerns health nutrition Magee Rehab's Outpatient Program. Professional Experience Company Name September 2005 Disability Advocate City State Advises patients community resources, make referrals devises realistic treatment plans. Interviews clients individually family determine services best address needs. Counsels prepares residents transition back community. Encourages members continue attending group fitness classes. Represents company industry meetings. Advocates recommends patients, care-providers relatives communicative strategies devices. Cultivates positive relationships within community public relations campaigns. Conducts Community Health Needs Assessment (CHNA). Works President C.E.O offices patient liaison report concerns appropriately. Maintains hierarchy structure, ensuring communication properly filtered. Company Name June 1986 May 2004 Supervisor, Lead Trainer, Human Resources Rep Shift Controller City State Coordinated department functions staff 200+ employees. Maintained detailed administrative procedural processes; improving accuracy efficiency. Facilitated meetings liaison departments. Updated employee accounts information daily basis. A key member global distribution operations team, coordinated shipments globally. Entered data DIAS load manipulate data production reports. Served mentor junior team members. Conducted qualitative quantitative analysis logistics operations using simulation models tools. Manually created shipments, assigned carriers dispatched shipments. Communicated crises, delays carrier schedule changes internal external customers. Dispensed guidance, direction authorization carry effective plans. Ensured work accomplished safely established operating procedures practices. Skills administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans",ADVOCATE
"GENERAL MANAGER Executive Summary To secure position respected business benefit organizational leadership skills. To work accuracy, efficiency, friendliness order promote customer loyalty, developing enthused goal oriented environment entire professional team. Core Qualifications Operations management Staff development Inventory control Change management Food cost analysis expert Strong customer relationship builder Ability handle fast-paced environment Customer-oriented Strong leader Proven sales record Employee recruitment expertise Hiring training Cash handling Food production quality knowledge Performance tracking evaluation P&L management Professional Experience GENERAL MANAGER April 2015 Current Company Name － City State Accomplished restaurant human resource objectives recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining management staff; communicating job expectations; planning, monitoring, appraising, reviewing job contributions; planning reviewing compensation actions; enforcing policies procedures. Extreme focus safe, secure, healthy facility environment establishing, following, enforcing sanitation standards procedures; complying health legal regulations; maintaining security systems. Maintained patron satisfaction monitoring, evaluating, auditing food, beverage, service offerings; initiating improvements building relationships patrons. Controlled purchases inventory negotiating prices contracts; developing preferred supplier lists; reviewing evaluating usage reports; analyzing variances; taking corrective actions. New York City Food Handler Certified National ServSafe Food Safety Manager Certified. ADMINISTRATIVE SECRETARY ASSISTANT, FUNDRAISING COORDINATOR January 2013 April 2015 Company Name － City State Worked program director creating intensive learning workshops graphic design department producing print materials apparel, flyers, posters. Coordinated contracted professional choreographers organized transportation hospitality. Forwarded information receiving distributing communications, collecting mailing correspondence copying information. Maintained supplies checking stock determine inventory level, anticipating requirements, placing expediting orders, verifying receipts, stocking items, delivering supplies work stations. Assisted writing contributing publications accompanied arts-related events activities. Marketed performances events social media, direct mail, advertising, use website, producing posters publicity promotional material attracting media coverage. Created documents Microsoft Word, Excel, PowerPoint organizational, advertising data input purposes. ASSISTANT MANAGER September 2007 April 2015 Company Name － City State Responsible managing daily operations fast paced high volume Thai restaurant, including selection, development performance management employees. Conducted weekly inventory ordering food beverage supplies optimize profits, stay within budget ensure guest satisfaction. Coordinated designed menus catering events (25 150 persons) weddings, memorials, anniversaries, birthdays, variety life events non-profit community benefits. As Head Waiter, expectations display ingenuity, extremely high attention detail, maintain high profile service uphold establish regular customer base. As well passionate, ensure excellent quality superb service delivered customers. Created weekly specials Head Chef focused in-season product local farmers markets community. California Food Handlers Card ServSafe Food Safety Manager Certified. Education CLASS OF 2016 FORDHAM UNIVERSITY － City State Bachelor Arts Organizational Leadership Organizational Leadership Skills advertising, arts, attention detail, auditing, benefits, budget, coaching, contracts, copying, counseling, direct mail, fast, focus, Food Safety, graphic design, human resource, inventory, legal, director, mailing, managing, materials, Excel, PowerPoint, Microsoft Word, negotiating, organizational, performance management, policies, posters, producing, profit, promotional material, publications, publicity, quality, receiving, recruiting, scheduling, Thai, transportation, website, workshops",ARTS
"FINANCE OFFICER Professional Summary Bilingual self-starter broad customer service background. Skilled developing relationships providing exceptional individualized service. As well enthusiastic, resourceful recent graduate academic professional background. Ability establish priorities meet challenges head-on. Skills • Excellent attention details • Fluent Spanish • Excellent driving skills • Excellent skills Microsoft Outlook, Word, Excel PowerPoint Work History 11/2014 Current Finance officer Company Name – City State Monitor financial system Grant Answers using Turbo Cash Microsoft Excel. Assist arrangement budget. Prepare income statements balance sheets. Maintained integrity general ledger, including chart accounts. Optimized managed research development spending collaboration key business leaders. 04/2014 Current Teller Company Name – City State • Process customer transactions engaging conversation order provide pleasing customer service detect possible fraud • Inform customers products may suit needs well cross-sell bank products services • Manage bank's vault verify balances • Resolve discrepancies accounts assuring comfort customers • Hold weekly meeting branch manager order learn products enhance performance • Attend corporate events 10/2012 11/2013 Sales Associate Company Name – City State 04/2012 10/2012 Sales Associate Company Name – City State Trained supervised seasonal employees job function, company's policies/procedures. Determined customers' needs interacting provided suggestions alternatives. Helped customers questions, problems complaints person via telephone. Organized racks shelves maintain visual appeal store. Stocked replenished merchandise according store merchandising layouts. Educated customers brand incite excitement company's mission values. Shared best practices sales customer service team members help improve store's efficiency. 09/2011 11/2013 Secretary/Senator Company Name – City State Provided administrative executive services order make sure everything operated smoothly senators executive board managing calendar/agenda, preparing reports spreadsheets. • ­Spoke behalf student body interacted many students order make decisions benefit majority • ­Announced updates made senators, faculty staff Microsoft Outlook • Used Microsoft Word record distribute minutes Executive board senate meetings • Created charts power points Microsoft Excel Microsoft PowerPoint organize update meetings, committee reports,­ organize budgets 07/2011 07/2012 Sales Associate Company Name – City State Utilized effective interpersonal skills meet needs customers. Processed shipment deliveries restocked clothing accessories. Organized, displayed processed thorough knowledge regarding merchandised offered sale. 01/2010 01/2013 Volunteer Company Name – City State Committed community services free financial literacy seminars improve low income communities educating teenagers homeless parents. Volunteered soup kitchens, community clean schools. 10/2008 Current Volunteer Company Name – City State Participate various activities helping children painting elementary schools motivation writing letters Santa Claus holiday season. Education May 2014 Bachelor Arts Economics Political Science Spanish Lehman College City State Bachelor Arts Economics, Minor: Political Science Spanish Related Courses: Labor Economics, Econometrics, Managerial Economics, International Economics, Intermediate Microeconomics, Intermediate Macroeconomics, Principles Management, Calculus, Statistics 2 2012 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling Five Phases Flight, First Aid, Passengers Requiring Special Treatment ACADEMICS OF FLIGHT City State 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling Five Phases Flight, First Aid, Passengers Requiring Special Treatment Skills administrative, balance sheets, budgets, budget, charts, interpersonal skills, CRM, customer service, driving, Economics, financial, First Aid, letters, Managerial, managing, meetings, Microsoft Excel, Excel, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, Word, Microsoft Word, painting, policies, seminars, Fluent Spanish, spreadsheets, Statistics Additional Information ATHLETIC ACTIVITIES Soccer/Volleyball/Track Club/ Lehman College Swimming team",FINANCE
"ACCOUNTANT Professional Summary Emerging accounting professional ready develop career foundation expanding operation. Dedicated keeping records accurate controls tight meet business needs. Systematic well-organized strong attention detail, mathematical acumen GAAP knowledge. Skills Microsoft Office Account Reconciliation Processes Financial statements Interpersonal, active-listening, critical thinking skills Proficient Polish language Data Entry Superior analytical skills General ledger proficiency Administrative support Customer service Work History Accountant 04/2020 Current Company Name – City State Prepares necessary adjusting journal entries period end financial statements. Executes core financial processes, including vendor setup payment, operational expenses, administration bank accounts account reconciliations. Processes journal entries performs accounting corrections ensure accurate records. Strengthened financial management processes bring errors near-zero reporting, payroll administration general bookkeeping. Prepares governmental reports compliance strict standards. Branch Service Specialist 11/2017 04/2020 Company Name – City State Provided excellent customer care responding requests, assisting product selection handling ordering functions. Managed deposits, withdrawals, transfers check cashing; verified customer identification, signature balance information; processes loan payments; opened/closed accounts. Ensured compliance banking policies audit procedures; maintained balanced cash drawers daily basis. Overlooked ATM balances, refilled cash needed ensured system good working order. Assessed caller accounts determine member benefits, identify service needs resolve issues. Cashier 09/2012 06/2017 Company Name – City State Reconciled cash drawer start end shift, accounting errors resolving discrepancies. Mentored new team members POS system operation, customer service strategies sales goals. Completed sales excess $10,000 near-zero error rate using POS system. Organized reported financial information document payment histories assist sound financial accounting. Completed tasks quickly handled multiple responsibilities time. Education Bachelor Science Accounting Finance 03/2020 Oakland University City Dean's List January 2020 Associate Accounting 11/2016 Macomb Community College City Skills Microsoft Office Account Reconciliation Processes Financial statements Interpersonal, active-listening, critical thinking skills Proficient Polish language Data Entry Superior analytical skills General ledger proficiency Administrative support Customer service Work History Accountant 04/2020 Current Company Name – City State Prepares necessary adjusting journal entries period end financial statements. Executes core financial processes, including vendor setup payment, operational expenses, administration bank accounts account reconciliations. Processes journal entries performs accounting corrections ensure accurate records. Strengthened financial management processes bring errors near-zero reporting, payroll administration general bookkeeping. Prepares governmental reports compliance strict standards. Branch Service Specialist 11/2017 04/2020 Company Name – City State Provided excellent customer care responding requests, assisting product selection handling ordering functions. Managed deposits, withdrawals, transfers check cashing; verified customer identification, signature balance information; processes loan payments; opened/closed accounts. Ensured compliance banking policies audit procedures; maintained balanced cash drawers daily basis. Overlooked ATM balances, refilled cash needed ensured system good working order. Assessed caller accounts determine member benefits, identify service needs resolve issues. Cashier 09/2012 06/2017 Company Name – City State Reconciled cash drawer start end shift, accounting errors resolving discrepancies. Mentored new team members POS system operation, customer service strategies sales goals. Completed sales excess $10,000 near-zero error rate using POS system. Organized reported financial information document payment histories assist sound financial accounting. Completed tasks quickly handled multiple responsibilities time.",ACCOUNTANT
"DIRECTOR OF PRODUCT DEVELOPMENT Professional Summary Supervisory experience development production apparel sportswear. Experience management sourcing, product development, production technical design teams. Strong understanding domestic offshore sourcing. Extensive global travel sourcing, product development, manufacturing quality control. Experience Director Product Development July 2015 April 2016 Company Name City State Conducted analysis address production delays led time delivery product. Successfully led key projects resulted proactive external communication vendors agents. Developed, designed managed production posture performance apparel men woman, ensuring fit quality merchandise exceeded company standards. Hired managed new product team members. Managed aspects design development production, maintaining company timelines. Worked directly domestic offshore factories, ensuring quality timelines met company standards. Sourced fabric trims, developed new construction techniques initiated new concepts product line. Monitored multiple databases keep track company inventory. Managed product development team, maintained WIP report hired necessary staff needed. Planned executed purchase orders seasonal product lines. Worked closely cross functional teams, maintaining internal communication. Reported directly President company Sourcing Agent January 2010 July 2015 Company Name City State Lead independent consultancy transpose client's inspirations finished,viable collection. Travelled domestically internationally source fabrics, trims factories. Generated tech packs worked directly factories initiate development process. Managed step pre production process, ensuring quality fit finished goods achieved company standards. Organized client's sku plan ensure product line merchandised meet buyers specifications. Created maintained BOM ensure bottom line costs included finished cost goods. Technical Design Manager January 2008 January 2009 Company Name City State Managed team 22 technical designers/pattern makers, marker makers, graders sewing department. Improved production timelines, implemented cost saving construction techniques, standardized technical design processes. Created production standards internal personal follow addition private accounts factories. Developed company manual standardize pre production production process. Worked design, imports sales departments coordinate timely deliveries finished goods. Travelled globally accounts, vendors factories insure quality fit garments maintained company standards. Managed execution tech packs vendors agents. Conducted daily correspondence factories, vendors, accounts insure production timelines schedule. Analyzed evaluated cost effective solutions QC department execute timely deliveries finished goods. Managed company calendar maintain delivery schedule. Reported directly COO. Director Product Development January 2006 January 2007 Company Name City State Responsible set management technical design department. Accomplished company standards house departments offshore factories follow development process execution finished goods. Managed design development process designer sketch handover bulk production delivery. Responsible purchase Lectra CAD system, hired staff patternmakers, established standards fit, quality construction. Conducted daily correspondences offshore factories ensure timely deliveries finished goods. Extensive travel Asia follow development process finished goods. Managed offshore factories development production process ensure processes track. Worked freight forwarders customs brokers production process ensure documentation deliveries schedule. Worked closely sales manager ensure buyers aware new fits changes upcoming styles. Developed implemented vendor manual factories follow regards pre production process, specification system, packaging instructions shipping guidelines. Managed company calendar ensure departments meeting deadlines. Reported directly President company. Adjunct Faculty January 2005 January 2012 Company Name City State Developed advanced course curriculum Fashion Department Orange Coast College Long Beach City College. Facilitate development offshore technical packages include garment knock offs, pattern adjustments, appropriate fit, fabric qualities, package specifications garment costs. Students taught global communications use digital media, Adobe Illustrator, Photoshop, Excel CAD systems. Technical Design Manager January 2002 January 2006 Company Name City State Responsible creation implementation technical design department improvement fit quality men, junior, swim toddler lines. Established executed company guidelines domestic offshore factories follow development finished goods. Hired managed staff pattern makers, technical designers, graders, marker makers sewers. Established working relationships offshore domestic factories. Created new specification system educated managers manufacturing personnel use. Created fit requirements factories production teams follow. Worked liaison design, production sales ensure fit, quality timely deliveries finished product. Worked design, merchandising production teams trouble shooting cost effective construction techniques. Managed day-to-day operations technical design department, managed deliveries offshore production. Follow customs brokers freight forwarders regards time deliveries finished goods offshore factories. Reported directly VP Production Production Manager January 2000 January 2001 Company Name City State Managed domestic offshore production women's sportswear technical skiwear. Sourced domestic offshore factories, managed B.O.M., created WIP reports, analyzed product costings margins; collaborated customs brokers insure timely delivery offshore product. Ordered production fabric trims domestic production. Maintained working relationships offshore factories regularly visiting factories. Performed inspections offshore factories regards efficiency markers, quality cutting overall construction fit finished goods. Worked sales team develop product, line plans skus. Issued purchase orders, cut tickets maintained inventories domestically offshore. Maintained WIP reports, production schedules timelines. Reported directly President company. Education Bachelor Arts Clothing Textiles. Focus Fashion Design 2010 California State University City State USA Professional Affiliations Member, Small Business Association (2008 present) Member, Alumni Association Skills Adobe Illustrator, Photoshop, Excel, Power Point, Word Excellent organizational skills. Team player. Works well pressure.",APPAREL
"HR CUSTOMER SERVICE REPRESENTATIVE Summary Excellent team player legal background abilities interpret laws, procedures, policies processes; Client-oriented, results-driven deadline-oriented high degree initiative; Capable undertake resolve numerous complex assignments minimal supervision. Outstanding inter-personal, communication customer service skills; Adept organize, plan, prioritize tasks strong attention details; Comfortable working fast-paced multicultural environment. Experienced quantitative research data analysis. Highly proficient Microsoft suite World, Excel, Power point) working knowledge World bank group systems including People Soft 9.1, SAP Remedy. Highlights HR policies procedures expertise New employee orientations People-oriented Organized Staff training development Accomplishments -Recognized top performer Intake team: *Successfully handled 4258 incoming calls represents 25% total incoming calls Fiscal year 2014 15% average 10% incoming calls allocated Intake team. *Resolved approximately 80 emails inquiries weekly basis within average 1.4 days 30% less 2 days Service level agreement. Experience 01/2002 HR Customer Service Representative 11/2012 Current Company Name Respond inquiries HR policies procedures clients dependents via telephone, emails, fax walk-ins. Ensure queries logged tracked Remedy database promote quality assurance. Liaise related departments, include HR Teams, Visa, Payroll, Accounting Travel deliver timely service. Educate clients availability usage self -service options. Contribute issues identification inclusion knowledge base. Research policies procedures including departmental federal agency guidelines provide current comprehensive responses. Run analyze daily reports benchmark employee performance compliance adhering 2 days Service Level Agreement delivery service. Maintain tasks track, respond deadlines priorities. Accomplishments: Recognized top performer Intake team: Successfully handled 4258 incoming calls represents 25% total incoming calls Fiscal year 2014 15% average 10% incoming calls allocated Intake team. Resolve approximately 80 emails inquiries weekly basis within average 1.4 days. Consultant Project Manager 09/2009 07/2012 Company Name Wrote policy procedures completed Department Health licensing requirements credentialing. Wrote business related correspondence. Collected data create client database. Organized client record filing. Updated maintained clients records. Held presentations business opportunities quest expansion little supervision. Prepared appointment package including salary fringe benefits, letter intent, security medical clearance processes. Created employee file checklist documents submitted application. Prepared comprehensive accurate materials presentation. Accomplishments: Obtained agency home health care license operate Pennsylvania. Designed marketing plan increased clientele 3% start-up venture. Liaison Officer 07/2006 04/2009 Company Name City State Organized presentations business partners regarding objectives achieve. Partnered physicians obtain prior authorizations services. Maintained managed 100 clients' accounts. Ran reports evaluate employee productivity benchmark case load increase rate quarter another. Liaised clients, physicians, insurers management inquire potential service improvement suggestions. Communicated important service related information clients upper management. Provided feedback client promote quality service. Accomplishments: Created powerful information flow procedure improve communication. Developed reliable client health insurance database. Education Master Business Administration Business Administration Master Private Business Law Southeastern University City State France Private Business Law Skills Accounting, agency, benefits, clientele, client, clients, database, delivery, Department Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone",HR
"FINANCE SPECIALIST Summary Strategic Finance Accounting Professional experience extensive contracts analytics, financial statement reporting, budget optimization customer service. Financial skill set attributes keen attention line itemization, deadline committed, dedicated business partner internal external customers ensure optimal organizational objectives met. Highlights Credit Accounts Payables/Receivables Management Pricing Cost Reduction Strategies Finance Procurement Forecasting (Volume Dead Net Gross Profit) P&L Reporting Trade Spend Marketing Budgets Contract Management Risk Analysis Financial Business Planning Analysis Career Accomplishments Formally recognized National Account Executives excellence financial analysis, budgeting, forecasting, customer service. Achieved 10% pricing submission reduction, eliminating pricing resubmissions creating departmental Pricing Authorization Training Guide. Reduced system liability identification checkbook percentages volume conversions. Created checkbook Reconciliation process training guide. Reduced invoice processing 10 days. Pilot customer mass data uploads. Territory Divestiture Collaboration process restated volume file creation. Experience Company Name June 2013 February 2015 Finance Specialist City State Forecasting Business Partner providing key business insights recommendations influence key stake holders based upon sales performance variance research actual versus forecast volume (12M cases), funding, dead net gross profit ($58M) National Account Executives. Assisted annual business planning Planning Revenue Growth Management (PRGM) department National Retail Sales Drug /Value channel customers. Managed $87.6M Trade Spend Cooperative Trade Marketing annual budget Drug/Value supply chain customers Reconciled invoices post audits 1010 Scan Data package level reducing trade spend checkbook variances scanned units 10% 18 month period. Customer facing experience (Rite Aid, Dollar Tree, Freds, Variety Stores, Big Lots, Aldi). Managed Checkbook Accruals Spends entries Trade Fund Marketing Funding. Monthly Bottler Pricing analysis identify discrepancies Accrual rates, Dead Net Sales Income (DNNSI), Volumes Package/Brand Categories. Summarized interpreted key business indicators provided recommendations Executive Leadership Non-Financial managers facilitated timely impactful business decisions forecasting financial statement reporting gaps. Prepared Regional National month end checkbook accounts payable reconciliation Ad Hoc reporting (P&L, Rolling estimates, overspend projections planned promotional activities). Assisted departmental key productivity initiatives implementation standardize forecast model, developed checkbook reconciliation process, discovered volume conversion percentages driving checkbook reporting accuracy variances. Submitted National retail account supply chain Pricing (PAT) performed weekly Sarbanes Oxley (Sox) compliance reviews. Company Name September 2011 June 2013 CMA Analyst City State Provided customer reconciliation process ensuring financial statement representation Key Accounts (Publix, Winn Dixie, Costco, Boyers, Weis, Louisiana Cold Drink Market Unit). Process Monthly rebate NRS post invoice accrual payment processing ($6 million) Communicate internal National Sales Executives, BU Finance, A/R Funding (General Ledger) customer accounting currency accuracy P&L National Retail Sales Key accounts portfolio research Fundamental analysis P&L retroactivity impact Sarbanes Oxley (SOX), SEC Regulations, Ernst Young monthly compliance Weekly Micro Strategy (IWR), Accrual/Payment Analysis (AVP), Contract Liability Analysis reporting Manage Off Invoice Accrual Post deduction validation, auditing, reconciliation Approve Rebate payments A/P funding Trade-spend trade promotions reconciliation Company Name September 2010 September 2011 Credit Representative II City State Managed credit approved proxy terms accounts receivables, delivering due diligence risk analysis Philly Coke bottler merger acquisition accounts. Communicated objectives internal external clients resolve A/R inquiries cash applications. Supply Chain Financial Risk analysis day sales outstanding (DSO) compliance credit limit proxy terms. Financial portfolio revenue performance achieved (97 percentile) within one year. Researched Market share optimization, profit maximization, bad debt mitigation. Performed A/R month end close reporting. Sarbanes Oxley (SOX) policy execution. Company Name June 2009 September 2010 Credit Representative I Contractor City State Provided accounts receivables analysis requested credit status changes Subway West business unit key accounts ($3M). Key Account Liaison internal external customers. Performed A/R account reconciliations, improving month end receivables ratio 83% within 10 month period increasing reoccurring ACH payments 47%. Negotiated payment arrangements external customers remain compliance net proxy terms extended, coordinating credit investigations department. Managed month end account closing process. A/R risk analysis based upon customer payment trends Dunn Bragg Street credit report. Utilized SAP itemize customer outlet invoices date range worked cash application department resolve cash misapplications. Vendor invoice coding. Company Name November 2007 December 2008 A/R Manager City State Managed accounts payable account receivable reconciliations. Administered Business Business commercial receivables. Ran Client liquidation reports. Supervised, trained, mentored staff. Company Name July 2007 October 2007 Accounts Receivables City State Reconciled financial receivable transactions resolving accounts discrepancies collecting, analyzing, summarizing debtor account information payment trends. Negotiated collected third party A/R accounts. Processed Payments settlements. Maintained financial historical records filing/attaching accounting documents financial software database. Company Name August 2004 July 2007 Department Manager A/R Unit Collections City State A/R Unit Collections Managed daily operations strategic objectives exceeding monthly corporate office expectations departmental branch goals set. Supported Director operations, supervised collection floor activities, built dialer campaigns, provided timely client receivable budget information, accurately reported client account standings. Lead, managed, mentored coached collection department (15 direct reports) appraising job performance contributions, formal setting side side floor training. Maintained bank card data, record management, accounting ledgers. Verified approved credit card check payments received A/R representatives. Provided Market share analysis stair step reporting corporate office. Processed Payroll (ADP), Yearly reviews, Scheduled, Hired, Disciplined employees. Education University Phoenix Masters Business Administration City State Florida Agricultural Mechanical University Bachelor Science Public Management Human Resources City State Public Management Human Resources Technical Skills SAP Micro Strategy (IWR) Microsoft Office Suite",FINANCE
"ELECTRICIAN Professional Summary Technically sophisticated Aviation Electrician 20 years experience large-scale electronic systems, troubleshooting, installation, calibration, maintenance repair within United States Navy. In-depth knowledge aircraft, avionics, electrical electronic technologies. Consistent record achievement project management, dramatically improving system operating efficiency reliability. Productive team contributor successfully delivering concurrent projects tight deadlines. Skills Troubleshooting Problem Resolution Avionics Systems Electrical Components Aircraft Instruments Process Change Implementation Goal Attainment Maintenance Management Project Management Quality Assurance Team Leadership Training Inspections Deadline Adherence Secret Clearance Collateral Duty Inspector Schematics Experience Electrician February 2017 Current Company Name － City State Responsible inspection, testing maintenance electrical, electronic HVAC systems rolling stock equipment accordance FRA Amtrak standards guidelines. Service Technician February 2016 February 2017 Company Name － City State Repair, recondition, service, maintain Uninteruptable Power Supply systems power systems related components. Troubleshoot diagnose malfunctions complete power systems. Electrical Work Center Supervisor/1st Lieutenant Supervisor July 2014 February 2016 Company Name － City State Supervises 13 personnel performing scheduled unscheduled maintenance flight control, instrumentation, navigation electrical systems 17 F/A-18C/D/E/F 3 EA-18G aircraft. ​Supervises 9 Sailors responsible daily upkeep squadron facilities stocking, inventory sales squadron store merchandise. Avionics Division Supervisor/ Indoctrination Supervisor July 2011 July 2014 Company Name － City State Managed administrative production efforts 59 avionics technicians. Performing intermediate level repair H-60, H-53, AV-8, UH-1, AH-1 aircraft systems components. Responsible check training newly assigned Sailors, receiving initial shipboard qualifications. Avionics Work Center Supervisor July 2008 July 2011 Company Name － City State Responsible administrative production efforts 34 avionics technicians. Performing intermediate level repair P-3 H-60 aircraft, electrical power generation systems components. Aviation Electrician Shift Supervisor/Avionics Technician Shift Supervisor July 2001 July 2008 Company Name － City State Supervised 3 Sailors performing scheduled/unscheduled maintenance corrosion prevention treatment 7 SH-60F/HH-60H helicopters. Responsible troubleshooting repair Electrical/Instrument Automatic Flight Control Systems.​ Supervised 10 Sailors performing intermediate level component system repair electrical power generation systems P-3 H-60 aircraft. Aviation Electrician/Avionics Technician July 1996 July 2001 Company Name － City State Performed scheduled/unscheduled maintenance corrosion prevention treatment 7 SH-60F/HH-60H helicopters. Performed intermediate level component system repair electrical power generation systems P-3, S-3, H-60 aircraft.​ Achievements Led 59 Sailors Marines completion 247 work orders, resulting 92% repair rate. Received highest grade ""On Track"" seven Naval Aviation Maintenance Programs management aviation maintenance inspection. Trained 150 sailors damage control procedures across nine repair lockers, resulting prompt response 75 actual training casualties. Led 16 Sailors completion 15 special inspections, 4 phase inspection 2 aircraft compass calibration verifications totaling 165 man-hours enabled 25 percent reduction work center backlog. Developed executed plan successful onload accountability 93 items V-22 Osprey support equipment valued $8M. Supervised 27 sailors throughout four work centers successful completion 20 self-audits, 35 drills 22 practical resulting 13 13 programs graded track. Applied airspeed principles, divided communication shop electrical shop two work centers, improving repair time efficiency 25%. Received 5 Navy Marine Corps Achievement 6 Good Conduct Medals, also awarded Junior Sailor Year 2006 result exemplary performance. Professional Development Provided technical expertise testing aircraft systems, troubleshooting repairing system discrepancies ensure minimum schedule impact. Demonstrated technical expertise implementing process changes reduce cost meet schedule without compromising safety quality. Handled managerial duties, ensuring attainment safety quality goals adhering daily work plans maintain schedule requirements. Installed, inspected, tested, adjusted repaired avionics equipment, radar, communications, navigation, missile control systems assigned aircraft (F/A-18, P-3, E-2, SH-60 C-2s). Performed operational checks, bench checks, troubleshot, isolated malfunctions complex aircraft avionics equipment. Utilized complex test equipment continuous wave pulse generators, time domain reflectometers, multi-trace oscilloscopes, frequency counters, multi-meters deviation meters, specialized test equipment perform operational checks. Repaired replaced components based test results following blueprints, schematics, handbooks, technical documents. Performed calibration, repair replacement system components. Maintained highest levels workplace organization, tool control, FOD awareness/prevention, safety times. Maintained required certifications perform job requirements, handled duties requested. Education Bachelor Science Professional Aeronautics 2007 Embry-Riddle Aeronautical University",AVIATION
"TEACHER Farrah M. Bauman Professional Summary A position adjunct teacher/professor major responsibilities effectively utilize experience training coordination communication, leadership, organizational skills. Teacher certified state South Carolina teach general sciences. A motivator experienced teaching physical science, chemistry, medical microbiology. Excellent organizational skills, proficient Microsoft applications, grade attendance keeping software. A position department chair major responsibilities effectively utilize experience training coordination communication, leadership, organizational skills. Teacher certified state South Carolina teach general sciences. A motivator experienced teaching physical science, chemistry, medical microbiology. Excellent organizational skills, proficient Microsoft applications, grade attendance keeping software. Skills National Board Certified AP Bio certified 2015 AP Chem certified summer 2017 Trained educating at-risk youth Teacher Mentor National Board Grader Classroom discipline Positive learning environment Self-motivated Work History Teacher 02/2003 Current Company Name Teach medical microbiology, chemistry, physical science, 9 12 grades. Keep grade books, input grade information IGpro grade keeping system. Responsible detailed weekly lesson plans, parent correspondence. Active Homecoming Prom committees. Teacher 02/2003 Current Company Name – City State Teach/have taught: honors, college prep medical microbiology; honors, college prep, basic chemistry; honors biology (100% pass rate); physical science, 9 12 grades. Keep grade books, input grade information PowerSchool grade keeping system. Create detailed, engaging new lesson plans based course objectives. Organized, ordered supplies, made appointments, put 4 fabulous Proms Prom committee co-chair. Organize yearly state overnight field trips order foster real-world relevance course study. Collaborate yearly team faculty serve at-risk incoming 9th graders ""Bridge Program"". Serve yearly mentor 1-2 teachers. Correspond parents email, telephone postal mail. Oversaw inventory activities, including chemical monitoring, science department. Created detailed, engaging new lesson plans based course objectives. Implemented reading writing science obtaining set novels DonorsChoose support student literacy science classroom. Consistently receive positive teacher evaluations students administrators. Summer National Board Certification grader Pearson Medical Technologist 02/2001 01/2006 Company Name – City State Analyze blood body fluids hematology, chemistry, coagulation, immunology, urinalysis using mainly Beckman equipment including LX. Manual automated hematology, including cell differentiation peripheral smears well exudates. Daily, weekly, monthly maintenance machinery. Plate microbiology specimens appropriate media, rapid test strep, influenza, Rocky Mountain spotted fever, mononucleosis. A, B, O typing antibody identification, sickle cell determination, antigen typing, cross matching. Medical Technologist 02/2001 01/2006 Company Name – City State Analyze blood body fluids hematology, chemistry, coagulation, immunology, urinalysis using mainly Beckman equipment including LX. Manual automated hematology, including cell differentiation peripheral smears well exudates. Daily, weekly, monthly maintenance machinery. Plate microbiology specimens appropriate media, rapid test strep, influenza, Rocky Mountain spotted fever, mononucleosis. A, B, O typing antibody identification, sickle cell determination, antigen typing, cross matching. Education M.Ed Secondary Education 2007 Southern Wesleyan University State Secondary Education GPA: 3.8 Certificate Medical Technology 1999 Carolinas College Health Sciences, Carolinas Medical Center City State B.S Biology 1998 Univ. South Carolina State Biology GPA: 3.4 Skills chemistry, hematology, immunology, lesson plans, machinery, Medical Technology, typing, urinalysis mentoring, communication, social skills, lesson plans, chemistry, biology, medical microbiology, Medical Technology",TEACHER
"LEVEL 2 CRITICAL PLATFORM SUPPORT ENGINEER Career Overview Over 7+ years IT experience specializing CLOUD/Aix/LINUX/Solaris WINDOWS Administration Production Support various systems AIX 5, 6.1, Linux (RedHat SUSE). Strong background knowledge Networking concepts experience Network Administration Troubleshooting AIX based systems. Experience installation, configuration, tuning, security, backup, recovery upgrades IBM AIX. Experience Installation configuration IBM System P p690/p650, p5-570, p5-550,p5-55A p6-570, RS-6000 Servers. Experience installation configuration Virtual I/O Server (VIOS) (1.5 2.1). Experienced AIX Migration Installation, Preservation Installation Complete Overwrite Installation using CDROM configuring NIM Server. Strong knowledge experience Logical Volume Management (LVM), Storage Disk Management Configured HACMP 4.x/5.x monitor, disaster recovery, detect react failure events, allowing system stay available random, unexpected software problems also configured react system events. Experienced Infrastructure Support team Linux/Cloud/ Administrator. Hands experience Cloud Computing. Administering RHEL, RHEV open stack cloud computing. Familiar designing high level architecture implementation Hybrid Cloud. Experienced capacity planning new AIX environments. Knowledge AWS OpsWorks. Implementation Administration DHCP, NFS NIS AIX. Good understanding error logging subsystem performance monitoring tools like vmstat, iostat, netstat AIX 5L. Familiar Tivoli Storage Manager (TSM) backup automation policies configuration Web based databases, setup consisted server client backup progressive backup methodology Expert configuring TCP/IP network AIX, adding network routes debugging network related issues. Expertise shell (korn) scripting familiar PERL. Excellent troubleshooting Maintaining AIX Patching. Expertise SMIT, LVM, Mirroring, Paging Space management, job scheduling, Performance monitoring, Error logging, Diagnostics, Fine-tuning. Experience performing problem analysis along recommending implementing preventive techniques. Experience writing Technical documentation. Provided 24X7 support ensure round clock availability. Team player excellent communication inter-personal skills. Skill Highlights Technical Skills: Operating Systems: IBM AIX (v5.3, v6.1, v7.1) Redhat Linux (v6.2,7.2,Enterprise Linux) Oracle-Solaris 10 Hardware: IBM Blade server, HMC, HP ILO, DELL IDRAC. Vsphere 5.0 Application Server: AWS EC2,NIM, Apache, HACMP clustering, DNS, NIS, NFS, Websphere Application Server 6.x/5.x, Websphere Portal server, Windows 2000/2003 Active Directory, Microsoft IIS Server4/5, SSL, Distribution Server. Tools: Nagios, Tivoli, Teradata MSM, HUBEQ, ITSM, Peregrine, SSO, EURC, MQ, EMS Tibco, Sharepoint. Professional Experience 02/2014 Current Level 2 Critical Platform Support Engineer Company Name － City State Day Day System Administration Monitoring environment 1800+ servers includes CLOUD, WINDOWS UNIX/LINUX (HPUX, AIX, LINUX, SOLARIS) envirionments, questions problems via telephone, FAX, email. Researched data base known problems tested customers problem test system environment. Aided customer resolving problem. Applying monthly Patches Windows well Unix boxes using HPSA (HP Server Automation) Tool. Hands experience Amazon EC2 web services. Familiar Identity Management, Access Control security aspects cloud. Experience Hybrid cloud operations management. Hands experience working VPC VPN concepts cloud. Familiar Amazon SimpleDB web service used indexing querying data. Hands Experience different components used AWS like Amazon S3, Amazon SQS, Amazon SimpleDB Amazon EC2. Administering RHEL RHEV open stack cloud computing. Familiar designing high level architecture implementation Hybrid Cloud. Responsible submitting requests opening ports Cloud servers. Created 50 EC2 instances POC effort maintained them. Procured S3 storage servers. Build, Configure Install Red Hat Linux 5/6, OS physical virtual servers. Working mission critical applications Middleware tools includes IBM Websphere MQ, Weblogic, Tibco EMS. Monitoring Troubleshooting applications messaging queues alerts. Active On call Resource Windows Unix Boxes case P1s P2s failure hardware. Responsible coordinating vendors like HP, IBM, Microsoft, Symantec, Oracle RedHat hardware replacement troubleshootings. Monitoring Troubleshooting various services like DNS, Domain Controllers, IIS Application Services etc. Monitoring Troubleshooting LAN WAN. Monitoring user Databases SQL Server monitoring backup replication SQL Oracle Databases. Installation, configuration administration Windows/Unix/Linux servers. Maintain Manage various services running environment included IIS, apache web server, Tomcat, Oracle Databases, Sybase DB2. Working Veritas Cluster Server assisting coordinating Application Middleware teams timely changes using ITSM tool. Providing Breakfix support systems OS using HP Service Manager. 02/2013 01/2014 Terradata Multi System Manager Company Name － City State Columbus, Ohio/Chicago, IL Feb 2013 Jan 2014 Level 2 Unix Engineer Providing Production Supoort Engineer 45000 SERVERS AIX/LINUX/SOLARIS. Working wide range softwares, utilities, applications protocols includes Oracle Database, Websphere, Apache, Tomcat, Netcool backup, TMSM Client (Terradata Multi System Manager). SSH, SSL, TCP Wrappers, Tripwire. Working ITSM Change management upgrade update Applications well Operating Systems. Providing breakfix support Peregrine Tickets system Operating System well Applications. Mainly responsible DR Events backing updating Prod Servers. Very good experience GPFS, SRDF setup well Linux, Solaris AIX clustering. Working VCS (Veritas Cluster Server) AIX HACMP. Working HP ILO (integrated light out), Dell Idrac, IBM HMC web consoles. Hands experience VMware Vsphere 5.0. Installed Configured Solaris 10 using Jumpstart server(Jet server) also installed configured Linux using Kickstart server. Involved User Administration (creating user account password set password) Red hat Linux Solaris. Involved Sudo Batch Job Administrations (cron at)and Send mail configuration Creating File system using Veritas Volume Manager Solaris volume manager LVM Involved Upgrading Sun Solaris 8 Solaris 10 using LiveUprade Redhat Linux 4.5 5.0 Involved Upgrading Veritas Volume Manager 4.0 5.0 Involved creating configuring Zones/Containers, zfs filesystems Solaris 10 environment. Responsible day-to-day systems administration tasks Solaris Linux. Creating growing Filesystem using Veritas Volume Manager Solaris volume manager CFS file systems. Installed configured Ldoms Sun T series. InstalledPatches Packages Linux (Red Hat) servers created filesystems using LVM. Involved Upgrading Sun Solaris 8 Solaris 10 using LiveUprade. Involved Upgrading Veritas Volume Manager 3.5 4.0 Installed configured Media server, Master server Clients using NetBackup. Involved creating configuring Zones/Containers, zfs filesystems Solaris 10 environment. Configured NFS servers using NetApp. Worked Backup restore requests using NetBackup. Responsible creating user accounts setup new workstations. Involved monitoring troubleshooting network issues. 01/2012 01/2013 AIX/HP-UX Administrator Company Name － City State Practical experience installation, configuration, upgrade administration IBM pSeries Power5 servers various levels AIX 5.2, 5.3, 6.1, 7.1 HP-UX 11.3 Responsible Administration, Installation, Upgrading, Migration, Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance monitoring Fine-tuning AIX HP-UX systems different oslevels. Configuration NIM Master, NIM slaves nodes installation NIM. Supporting major initiative migrate SAN storage utilized HP-UX AIX servers (typically large Oracle data bases, web application servers) across several EMC DMX arrays onto EMC VMAX array. Participate planning sessions build LPARs migrate applications. Build LPARs support application migration activities following build security standards. Support collection performance data via predefined centralized collection methodology specified IBM. Work DBAs installation Oracle, restoration performance tuning. Remediate security issues uncovered vulnerability scans. Installation configuration testing VIO Server AIX 5.3, 6.1 client LPAR's 550, 570 p590, p595 model using NPIV. Installed maintained IBM Tivoli Storage Manager (TSM) Backups data storage. Aid installation consolidation applications, developing system administration scripts, planning version release upgrades patches, security administration. Working various shifts, including weekends, based business requirements hour's downtime migrations. Configured backup/archive policies using backup utility mksysb images root volume group meet data archiving requirements disaster recovery readiness. Responsible administration troubleshooting 4 node HACMP cluster ORACLE RAC installed containing 34 TB EMC SAN storage. Performing System Storage management/LVM tasks like creating volume groups, PV's, LV's jfs/jfs2 File systems, mirroring, mounting file systems. Monitoring, troubleshooting, supporting fix operating system hardware problems several versions UNIX systems. Generated reports show trends resource utilization user/CPU/network load/memory. Document UNIX configurations hand-off production support team. Attending meetings analyzing information obtained management conceptualize define operational problems. Experience upgrading HMC. Assisted Unix administrators help needed (i.e., creating UNIX accounts, writing scripts perform system administrator functions, responding trouble tickets, etc). Coordinated server maintenance well-defined change control process including hours weekend (Sunday) work necessary support systems. Performed Firmware level upgrades Ethernet/fibre card adapters. Installation patches, APARS, Security fixes, packages AIX servers. 01/2011 12/2011 AIX/Linux Administrator Company Name － City State Responsible maintaining administering 100 production IBM pSeries AIX 5.3/6.1 servers. Giving Level 2/3 support assisting team members fixing/troubleshooting AIX software problems. Performed IBM AIX 5.3/6.1 System installation configuration, problem determination, solutions design implementation, maintenance, performance tuning, disk mirroring using LVM, backup, disaster recovery, trouble shooting user management. Setting NIM master server clients New Complete Overwrite/Migration Installation management using alternate disk installation method. Performed AIX Migration AIX 5.2 5.3 6.1 Power7 p-770/750, p6 p570/550 p5 p550/520/505s Servers hardware Migration one hardware another Virtualized environment. Installed Configured Dual VIOS 2.1.Created Virtual SCSI server client adapters. Created Shared Ethernet adapter (SEA) Control Channel adapter SEA Failover. Mapped disks SAN VIO clients VIO servers. Performed VIOS Migration VIOS 1.3/1.5 1.5/2.1 VIOS 2.1 2.2 Upgrades. Planned Executed Migration HACMP 5.4 HACMP 5.5 using Node-by-Node migration without changing cluster setup, Configured disk heart beat HACMP cluster, Dynamically added removed resource groups HA cluster. Installed software using Installp applying PTFs, Microcodes, updating PMRs, downloading Filesets, ODM, LVM Disk Management. Responsible analyzing vendor security patch notifications applying security patches Quarterly. Performed daily system administration tasks like managing system resources, writing scripts, end users support, operations security. Performed routine checks nodes monitoring syslogs error logs system hardware errors. Extensively used LVM created VGs, LVs, FSs disk mirroring IBM p-series servers. Installed configured SAN LUN Multipath software Hitachi HDLM IBM MPIO. Installed configured IBM Tivoli Network Storage Manager (TSM) client Server software backup recovery solutions. Configuration Administration DNS, NFS, DHCP, FTP, Samba Servers clients. Security layers like SSL, SSH, HTTPS, SFTP. Updated documentation Servers installed applications patches. Providing 24X7 On-call Production Customer Support including trouble shooting problems related IBM AIX pSeries servers. 01/2009 11/2010 AIX/Linux Administrator Company Name － City State Working 100+ IBM servers Environment IBM RS/6000, p670, p5-570, p5-595 servers running AIX 4.3.3, 5.1, 5.2 5.3 Setup configured TCP/IP network LINUX AIX. Working implementation team high availability cluster IBM RS/6000 platform (HACMP AIX) Creating LPARS configuration DLPAR scripts load sharing Installation configuration network services NFS, NIS DNS Server Adding physical volumes, creation Volume groups, File systems, Storage allocation, cron jobs, maintenance levels upgrades applied Fixes AIX 5.x Configuring volume groups logical volumes, extending logical volumes file system growth using Logical Volume Manager (LVM) commands Working migration team migration AIX 4.3.3, 5.1 5.2 5.3. Configuring backup/archive policies using Tivoli Storage Manager Modifying Korn Bourne shell scripts automate administration tasks like customizing user environment performance monitoring. Performing routine checks nodes monitoring syslogs errorlogs system hardware errors. Setup cron jobs schedules various backup monitoring tasks. supported enterprise backups using Veritas Nebackup version 4.5 Installing, configuring administrating Websphere Application Server 4.x/5.0 Installation/Administration TCP/IP, NIS/NIS+, NFS, DNS, NTP, Auto mounts, Send mail Print servers per client's requirement. Performing extensive Logical Volume Management (LVM) tasks. Installing configuring SUDO users access root privileges. Installing application connectivity software enable IBM print services. Configuring administrating firewall rules, including use SNORT, NMAP effectively monitor system files, port security, network traffic activity coming firewall. Developing Korn Bash shell-scripts automate routine activities. Installing setting Oracle9i Linux development team. 09/2007 11/2008 UNIX/AIX Linux System Engineer Company Name － City State Data center support AIX (5.3/6.1)/Linux (red-hat enterprise (4/5) platforms Monitoring TIBCO, Java Oracle application running UNIX server Analyzing issues application perform action fix it, interacting responsible person's Administration, Troubleshooting monitoring AIX /Linux servers running business critical application like WEBSPHERE(WAS) 6.x,/7.x IBM DB2, oracle10g/11g, Apache TOMCAT, JBOSS, ORACLEAPP, Blade logic JAVA Responsible designing, Implementing disaster recovery planning policies VIO sever (Aix 5.3/ 6.1) VMWARE (Redhat Linux) environment Closely working application teams ORACLE, WEBSPHERE, JAVA, JBOSS, Apache Tomcat XML Applying Security patches change management Managing legato net backup TSM storage server Responsible managing Cisco, hp router, switches terminal server Perform migration AIX 5.3 TO 6.1 LINUX REDHAT ES 4.0 TO 5.0 Responsible building Testing, development production server Supporting Linux RedHat High Availability web environment Prepare documentation procedures actions Developed KSH, AWK, SED PERL scripts perform automatic administration tasks Design, Implement, maintain multiple, 570,595 DLPARs, virtualization input output server (VIOS) using HMC Hands experience VMware ESX, Virtual Center Server VM cloning SAN environment Ensuring systems security data recovery always maintained. Setup maintenance several EMC Clariion, VMAX array, symmentix storage server(CX300/CX700 many ), IBM NETAPPs storage Configuring Administrating NIM, NFS, NIS &LDAP server Managing AIX, Redhat Linux logical volume manager (LVM) veritas volume manager (VXVM(/4.x/5.x)) Installed SSH IPsec 2600 server well upgrades EMC power path Responsible maintain Disaster Recover procedure Policies Working team lead many project Installation third party application LINUX /IBM boxes using NFS NIM Installing, configuring troubleshooting HACMP cluster production environment Monitor hardware software using customize tool develop Comverse 7 x 24 support engineering/programming community 100+ users customer site Education B .S Computer Science B .S (Computer Science Certifications CFS RAC FSs Skills Aix, Security, Linux, Hacmp, Veritas, Websphere, Maintenance, Network File System, Nfs, Oracle, Unix, Systems Administration, Dns, Veritas Volume Manager, Volume Manager, File, File Systems, Tivoli, Apache, Engineer, Tomcat, System Administration, Disaster Recovery, San, Storage Area Network, Tsm, Access, Nis, Backups, Lpars, Tivoli Storage Manager, Tcp, Db2, Tibco, Emc, Emc Vmax, Testing, Vmax, Cluster Server, Operations, Red Hat, Solaris, Veritas Cluster Server, Change Management, Vmware, Documentation, Ethernet, Performance Tuning, Pseries, Clients, Ssl, Application Server, Bash, Bourne Shell, Dns Server, Firewall, Korn, Nmap, Rs/6000, Shell Scripts, Snort, Tcp/ip, Access Control, Amazon Ec2, Amazon Elastic Compute Cloud, Amazon S3, Amazon Simple Queue Service, Amazon Simple Storage Service, Amazon Sqs, Architecture, Aws, Databases, Ec2, Identity Management, Iis, Internet Information Services, Lan, Middleware, Ms Sql Server, Replication, Sql, Sql Server, Sybase, Symantec, Telephone, Unix/linux, Vpn, Web Server, Web Services, Weblogic, Awk, Cisco, Clariion, Cloning, Data Center, Data Recovery, Disaster Recovery Planning, Emc Clariion, Emc Power Path, Internet Protocol Security, Ipsec, Java, Jboss, Ksh, Legato, Net Backup, Perl, Power Path, Production Environment, Recovery Planning, Router, Sed, Systems Security, Team Lead, Terminal Server, Unix/aix, Veritas Net Backup, Virtual Machine, Virtualization, Vm, Xml, Archiving, Business Requirements, Change Control, Collection, Data Archiving, Dmx, Emc Dmx, Firmware, Hp-ux, Jfs, Migrations, Resource Utilization, Security Administration, Storage Management, Trouble Tickets, Ux, Accounts And, Clustering, Database, Emc Srdf, Netapp, Netbackup, Netcool, Peregrine, Srdf, Sun, Tripwire, Workstations, Customer Support, Dhcp, Ftp, Msvc, Network Storage, Odm, Scsi, Secure File Transfer Protocol, Sftp, Solutions, System Installation, Active Directory, Capacity Planning, Job Scheduling, Logging, Microsoft Sharepoint, Microsoft Windows, Msm, Nagios, Network Administration, Networking, Scheduling, Scripting, Sharepoint, Single Sign On, Sso, Switch Capacity, Team Player, Technical Documentation, Teradata, Web Based, Windows 2000, Writing Technical",ADVOCATE
"BUSINESS DEVELOPMENT CONSULTANT Summary Strategic Business Development Executive Entrepreneurial strategic sales business development executive 7-year track record exceeding $500,000/month revenues, continuous advancement selling enterprise software distributing mobile technology. Strategic achievements include 90% 83% market penetration two software startups. Strengths Strategic SaaS Sales Go To Market Strategy Sales Operations Relationship Management Enterprise Software Channel Sales Strategic Partnerships Business Intelligence Data Analytics Experience Business Development Consultant September 2014 Current Company Name － City State Hired consultant establish sales systems, carry sales campaigns, provide product input Business Intelligence Software. Recruited five retail chains within 2 months representing 167 store locations, commit purchasing client's software product collaborate features, product still beta. Implemented sales systems combining inbound outbound lead generation, implemented new CRM, re-launched company website. Designed sales forecasting software product, collaborated business intelligence software, leveraging foundation economics experience statistical forecasting. Distribution Manager March 2014 September 2014 Company Name － City State Hired develop distribution channels auto dealerships implement inbound marketing programs sell PLUGLESS charger Electric Vehicles. Secured #1 dealership selling Electric Vehicles Canada reseller Implemented sales systems inbound lead generation, implemented new CRM Conducted lead generation programs online marketing campaigns 20%+ response rates This position eliminated General Motors failed approve PLUGLESS aftermarket product sold installed U.S. dealerships. Vice President Marketing Business Development January 2009 March 2014 Company Name － City State Joined San Francisco based technology startup Director Business Development create partnerships Telecom carriers. Brought company $0 $250,000/month within 10 months closing exclusive deals Verizon Wireless, T-Mobile, Cricket Wireless selling executive, marketing, IT departments Grew market share 0% 83% within 2 years closing deals 9 11 largest cell phone carriers North America later included: AT&T, Alltel, US Cellular, Rogers, TELUS Led negotiations $3M/year Verizon Wireless contract, six-month sales cycle negotiation centered securing exclusivity clause Generated $90,000/month co-marketing partnerships sites AccuWeather.com network College Sports sites Improved customer loyalty 35% optimizing promotional messaging around KPIs conversion rates customer loyalty Boosted revenue per account 40% developing channel sales program promotional schedules account. Vice President January 2004 January 2010 Company Name － City State Hired Project Manager deliver new web mobile services promoted Business Development Manager within six months, capacity I built world's largest Direct Consumer (D2C) mobile content distribution network. I promoted Director Business Development remaining company's #1 revenue producer North America three years, Vice President P&L responsibility successfully launching online marketing programs worldwide. Achieved sales quota every month $20,000/month 2005 $500,000/month 2008 Captured 90% market share mobile Content Management System SaaS market within Direct Consumer marketing vertical Strengthened channel partnerships signing licensing deals HBO, NFL, The Simpsons, UFC NCAA preferred distribution rights distribute AT&T, Sprint, Tracfone Cricket Secured $250,000 Wal-Mart deal provide CMS software license power Wal-Mart's mobile music games offerings, resulting monthly licensing fees $20,000/month Augmented revenue $200,000/month leading aggressive expansion international markets, accounting 40% global revenue 65% global EBITDA Generated $120,000/year advertising services championing innovative, high-margin business model customer rewards programs Microsoft, Cover Girl, Tide, NBA, Dominos Pizza, ABC news affiliates Instrumental 130% YOY pre-IPO growth $1.5M/year $3.5M/year North American revenues personally accounting 70% revenue growth. Marketing Coordinator Business Broker January 2001 January 2003 Company Name － City State Managed direct mail marketing spear-headed internet marketing initiatives gain 10 for-sale listings aggregate M&A value $27.M. Gained reputation subject matter expert restaurant, convenience store, concrete businesses. Listed closed three transactions aggregate M&A value $3.4M. Education B.S Economics 2004 Virginia Commonwealth University GPA: Cum Laude Economics Cum Laude Skills accounting, ABC, advertising, Business Development, Business Intelligence Software, closing, CMS, com, consultant, content, Content Management, conversion, CRM, client, direct mail, economics, features, forecasting, internet marketing, Director, marketing, market, messaging, negotiation, negotiations, network, online marketing, producer, purchasing, retail, selling, sales, sales forecasting, San, Telecom, phone, website",BUSINESS-DEVELOPMENT
"PRODUCT AND WEB DESIGNER Summary My career 34 years includes graphic art field, fine arts, elementary art teacher. My personal evolution vision helps know I possess truth, talent ability unique highly creative. I always known art life path, I seek share ways apply world today innovative ways. The Mission To work team designer capacity creativity thinking outside box utilized best. To provide graphic expressions convey best message whether print web presentation My many years experience affords depth knowledge arts fields, hands on, I intend use knowledge future endeavors freelance designer. My Offerings I focus using creative energy experience Graphic Artist skilled variety designs, logos marketing packages designed strengthen business competence.. I visual designer aptitude experimental projects. My design skills unique I utilize basic elements design: color, line, shape, space, texture value help overall creation art projects instruction. My training, experience, education art enables vast resource ideas share. And importantly, other's ideas inspire go beyond create things clients envisioned. Workshops I interested Teaching groups private lessons, sharing creatively working artists create meaningful art. Past current students clientele primarily listed here: Art collectors, art galleries, art enthusiasts, parents students, adults children may seek creative art instruction wide variety mediums enthusiastic artist/teacher Organizations individuals may seeking career creative artist assist projects requiring ideas becoming fine finished art. Set design, backgrounds theatre productions large small Elementary/Secondary/Adult students interested improving motor skills, experiment various materials, learn history art, apply art life, possibly career involving skills. The Overview ~~~ My freelance business based Cody, Wyoming, limited area. I proficient graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel. worked career distance utilize modern technology makes possible simple this. SHedrick Art Design Facebook. Brochure, business cards, collateral Networking Arts Councils, Galleries, Grant possibilities, interests Client referrals available Background Experience ~~~ Product design development varieties gifts, toys, socks, dolls, jewelry, snowglobes more. Approx 20 years one company. Very large E Commerce Website development HTML. Web maintenance. 3 years. Elementary art instructor Art Cart program Cody, Wyoming, 7years. Each year 300 students exposed elements art, art history, many mediums techniques budget allow. Self employed freelance artist/illustrator/graphic designer 30 years working variety mediums. Much Photoshop CS5. Studied several professional artists privately, taught art lessons children Cody Parks Recreation summers. Created organization called Raise Your Hand Art promote awareness need art elementary age child's growth actually helps academic studies Invested entire career date field art. Currently Registered name business licensed state Wyoming, formerly California Completed substitute certification program, update regularly Joined several professional associations memberships Completed hundreds paintings graphic works satisfied clients. Highly creative multi-talented Graphic Designer 30 years product development print design. Highlights Dedicated art professional 30 years hands experience. Proficient Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge Dreamweaver Adept researcher visionary, excellent working others' ideas Self disciplined, work well home office. Prompt, positive, self-disciplined Able work one project Some HTML knowledge Microsoft Office Suite knowledge Advanced typography knowledge Corporate design logos branding Strong design sense Conceptual thinker Design strategist Experience brochure newsletter formatting Logo business card photography layout Photo enhancing Website enhancement Stationery letterhead Creative artistic thinker Self-motivated professional Resourceful researcher Quick learner Menu design using Adobe InDesign Project proposals Professional Associations Substitute Teaching certification permit 2004-2011 enabled teach Wyoming Public School system. Designed implemented Art Cart program Park County School District. Indimension, Inc., Asheville, NC Pat O'Hara Brewing Co, Cody, WY Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Irma Hotel, Cody, WY Fine Art Collectors: Jerry Russell Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA Experience January 1995 January 2014 Company Name City State Product Web Designer Created graphic materials company website. Designed printed online interactive sales marketing collateral.Designed unique print materials, including advertisements, brochures logo designs. Determined styles, size arrangement illustrations graphics. Assisted developing maintaining user-friendly websites. Translated prototypes PSDs launch-ready, pixel-perfect formats. Maintained site appearance developing enforcing content display standards. Consistently adhered internal delivery schedules. Collaborated team designers offer improvements direction others' projects. Prepared layouts drawings compliance established templates design standards. Adhered corporate brand guidelines preparing graphic materials. Recommended techniques, methods media best suited produce desired visual effects Designed artistic signage special corporate events.. Developed creative graphics simplified complex messages. Worked overseas factories deliver polished final products. Contributed ideas strategic conceptual brainstorming sessions. Coordinated production factories delivery managers follow conception, manufacture, delivery online sales. Created concept mock-ups banners web mobile applications. Created communications collateral, including web pages, brochures fliers. Prioritized graphic workload effectively coordinated multiple projects. Supported production various projects tight time constraints.. Produced product packaging domestic international markets. Meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs. January 2005 October 2013 Company Name City State Food Beverage Part-time Food Beverage business 7 years. Very busy tourist hotel. In business person organized, personable energetic.. January 1990 April 1995 Company Name City State Graphic Designer Designed souvenir mugs t-shirts large scale tourism distribution. Clients included Sea World Busch Gardens. Harrah's, Stratosphere, MGM Grand, numerous Las Vegas attractions. July 1984 June 1987 Company Name City State Graphic Designer Licensed Disney t-shirts. Designed T-shirt company supplied Universal Studios many tourist attractions Southern California beyond Disney themed t-shirts, cartoon characters Mickey Mouse Betty Boop numerous others popular then. Education 1985 Colorado Institute Art City State USA Advertising Design Associate Arts Fine Art coursework Sculpture course Advertising seminars Computer Art Design courses Public Relations seminar Studio Art courses Visual Communication course Graphic Design Print Media focus Ventura College City State USA Illustration Cartooning Studied Chris Martinez, noted Illustrator, Caricaturist. Northwest College City State US History, Music, Education Online Adult education, degree focused. Ventura College City State US Computer Science Learned basic computer language use PC/Mac. Learned Photoshop Microsoft Word. Personal Information Born Billings, Montana, Feb 8, 1961. Both parents fine artists, family 5 siblings. American, caucasian Excellent health No children, animals Long term relationship Live country 35 acre farm Valid id US passport Registered voter Wyoming My interests: When I working computer, I painting pet portraits, painting furniture, creating clay wood sculpture. I find everything opportunity solve problems, always coming creative solutions. Love gardening growing things, healthful creative cooking Love cats, horses, dog Love ocean warm climate Skills Am proficient graphics programs Adobe Photoshop, InDesign, Illustrator plus word programs Microsoft Word Excel. Highly skilled product development envisioning, researching, making visual, creating actual product. Working other's ideas, especially enjoy creating ideas visuals. Have great organizational skills needed freelance self employment Additional Information Professional Associations Indimension, Inc., Asheville, NC Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Fine Art Collectors: Jerry Russell Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA",DESIGNER
"PUBLIC RELATIONS INTERN Summary Ambitious, service-driven student looking apply education experience job Sports Management. Areas proficiency include communication skills, people skills Skills Strong work ethic Self-motivated Data analysis Empathetic listener Communication skills Foreign Language Experience Public Relations Intern May 2017 August 2017 Company Name － City State Established maintained cooperative relationships representatives community, consumer, employee public interest groups. Targeted specific clientele identify trends developments might influence PR decisions strategies. Successfully aided establishment new upcoming Franchise. Sales Associate May 2013 May 2014 Company Name － City State Completed cleaning, stocking organizing tasks assigned sales area. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Provided elevated customer experience generate loyal clientele. Counselor June 2011 June 2014 Company Name － City State Identified signs emotional developmental problems young students. Referred residents families community resources improve well-being quality life. Educated families community members domestic violence. Molded kids leaders. Education Training Bachelor Arts Communication, Current Sports Management Texas A&M University － City State Communication, Current 3.481 Sports Management Interests Volunteer, Special Olympics, October 2015- officiated teams, collaborated different families, managed scoreboard *Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs people, advertised event, consulted players tended needs Leadership Positions *Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies supplies, promoted upcoming events *Chapter Development- Intramural chair, Delta Delta Delta Fall 2016-current-Uphold obligations Membership, participate officer training transition activities Skills Strong communication skills, clientele, organizing, People skills, policies, Public speaker, quality, sales, Self-motivated Activities Honors National Honors Society Leadership Success *Member Delta Delta Delta Professional Summary Personable student works diligently building effective relationships clients staff members. Highly deadline-driven. Motivated detail-oriented flexible, versatile proficient maintaining sense humor pressure. Additional Information Volunteer/Service Experience *Volunteer, Special Olympics, October 2015- officiated teams, collaborated different families, managed scoreboard *Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs people, advertised event, consulted players tended needs Leadership Positions *Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies supplies, promoted upcoming events *Chapter Development- Intramural chair, Delta Delta Delta Fall 2016-current-Uphold obligations Membership, participate officer training transition activities",PUBLIC-RELATIONS
"ACCOUNTANT I Summary Flexible A ccountant adapts seamlessly constantly evolving accounting processes technologies. Highlights Strong communication skills Effective time management Analytical reasoning Detail-oriented Account reconciliations Customer-oriented Flexible team player Superior research skills Experience Accountant I 08/2014 Current Company Name City State Set new jobs new hires Profitool accounting software. Prepare weekly invoices perform research resolve billing/payroll issues. Collect aged receivables report management monthly basis. Perform reconciliation accounts make necessary entries adjustments. Perform accounting analysis conduct special accounting related projects management's request. Examine accounting documents verify completeness conformance specific accounting requirements. Trace reconcile records financial transactions. Check accounting transactions ensure proper support documentation. Staff Accountant/General Accounting Supervisor 03/2011 08/2014 Company Name City State Assisted billing department staff error resolution direction new issues. Resolved pricing, quantity, sales fuels tax errors invoices customers. Responsible accounting aspects Arguindegui Oil Company II (AOC). Reconciled purchases clearing outstanding bill lading report accounts payable tied general ledger monthly. Assisted helped coordinate month-end ledger process. Performed monthly closing purchase order, bill lading, sales order modules. Responsible journalization recurring entries, investigated resolved miss-posted transactions, monitored managed month-end accruals, performed bank reconciliations. Reconciled fuel product inventory. Prepared submitted reviewed trial balance Controller. Kept current buyer listing Texas End-User Agricultural Exemption Signed Statement numbers verified exempt purchaser's statements file licenses expired. Identified segregated total exempt gallons sold governmental agencies. Reconciled listings exempt buyer gallons purchased report Sage MAS 200 ERP, prepared/filed federal state fuels tax report forms. Prepared filed quarterly Texas Motor Fuel Transporter Report form. Prepared filed Texas Sales Use Tax Return. Provided satisfactory responses external requests data. Ensured AOC complied tax regulatory authorities. Produced monthly trend reports ad hoc investigative analyses. Accounts Payable Clerk 12/2010 03/2011 Company Name City State Reviewed/entered invoices booked manual checks electronic transactions. Performed duties filing organizing supporting documentation check runs. Tax Associate 12/2008 04/2011 Company Name City State Prepared tax returns, processed Refund Anticipation Loans Refund Anticipation Checks, served customers. Associate Administrative Assistant 01/2009 10/2010 Company Name City State Provided significant level administrative support Mid Rio Grande Border Area Health Education Center (MRGB AHEC) Executive Director. Managed daily operations programs MRGB AHEC. Performed functions accounting included payroll, payroll reports, accounts payable, accounts receivable, reconciling cash accounts, preparing monthly financial statements department, consolidated basis budget basis. Performed grant accounting prepared grant reports order organization receive grant funds. Assisted monitoring budget. Compiled statistical financial data reports. Assisted maintaining equipment inventory. Coordinated travel arrangements staff. Maintained employee records. Administrative Assistant/Bookkeeper 08/2008 01/2009 Company Name City State Responsible input, maintenance, reconciliation accounting systems recordkeeping including budget, purchasing, personnel procedures/files, salary fringe benefits, insurance, contracts, taxes, revenue-producing activity. Work-Study Student Employee 09/2007 04/2008 Company Name City State Fulfilled general office duties, worked The Raiser's Edge 7 fund-raising software, assisted preparations events, performed basic use TAMUS' Financial Accounting Management Information System. Work-Study Student Employee 02/2004 05/2005 Company Name City State Performed general office duties included filing, making copies, answering phones, sending faxes, shredding, assisted distribution paychecks, etc. Education Master Professional Accountancy Accounting 12/15/2012 Texas A&M International University City State Bachelor Business Administration Accounting 08/07/2008 Texas A&M International University City State Languages Bilingual English/Spanish. Skills Microsoft Office Accounting Software: Sage MAS 200 ERP, Peachtree Complete Accounting, QuickBooks Pro, Profitool",ACCOUNTANT
"INFORMATION TECHNOLOGY SENIOR MANAGER Summary 15+ Years Leadership experience Information Technology (as IT Director Consultant) Extensive strategic Vendor Management Expertise (VMO Leadership) Expert Vendor selection process (RFI, RFP, MSA SOW) leader contract negotiations Senior Project Management leadership Co-Chairman Change Management Review Board Saved Millions Dollars vendor expenses successfully implemented sourcing “Partnerships” Implemented Lead Business Relationship Management Team Accomplished IT Technologist strong Business acumen, including MBA Degree Successfully resolved complex Business, Technical Operational issues Specialist presenting Executive Level Technical Business Presentations (VP/SVP/CIO) Highlights Global strategic sourcing Negotiations expert Vendor management Project management Vendor selection process IT Technical Support Cloud Computing MBA Degree Experience Information Technology Senior Manager April 2013 February 2015 Company Name － City State Leading worldwide major manufacturer, distributor retailer high quality vitamins supplements Leadership role Vendor selection process (RFI/RFP/SOW) Negotiated Contracted selected technology vendors optimize quality minimize IT costs Successfully directed several major Vendor sourcing projects Enterprise Business critical applications (Oracle EBS Suite) Draft, negotiate, manage large complex vendor contracts Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) Implement manage multiple successful ""partnerships"" carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) Annual recurring savings $2.75 million dollars large “re-negotiated” support agreements. Implemented Onsite, Onshore Offshore talent sourcing models (completed schedule) Worked Business IT Teams successfully implement new technical support vendors/partners. Information Technology Director January 2000 February 2013 Company Name － City State Major Entertainment Company providing Internet, Email, VoIP HDTV/VOD 3.2 million customers Information Technology Director: Researched, selected, implemented managed multiple Vendor relationships Lead several RFI, RFP, MSO SOW's. Drafted approved contract amendments/renewals. Extensive Business Systems, Project Management Business Relationship achievements. Director Information Systems extensive experience Customer Service technologies. Directly responsible Managing Infrastructure Technical Application Support teams, Improved overall contact center system uptime 99.93% 99.99% monitoring proactive maintenance. Maintained several JD Powers top system performance ratings. Directed Business Relationship Management team integrated within Business Units. Our IT customer surveys improved C- B+ lead. Successfully managed 45 IT Projects, many coming on-time, on-budget required Business functionality Extensive Strategic Vendor Management expertise overall responsibility System Availability (vendor performance metrics, report cards SLA's). Business Systems Delivery Consultant January 1999 January 2000 Company Name － City Client Company (Cablevision Systems) “contract-to-hire” offered Senior Management position within Corporate Information Technology. Started new Technology Support team, centrally supporting 110+ Business Applications. Client Services Manager January 1998 January 1999 Company Name Provided professional consulting services multiple Fortune 500 Companies Investments, Banking, Finance Insurance areas. My customers include Merrill Lynch, Guardian JP Morgan Chase. Implemented customized CRM applications streamline money transfer reconciliations World Bank Members. Responsible System Implementations, Project Management, Project Costing Customer Executive Level communications. Assisted Sales team closing 3 major new accounts (Sales Support role). Education M.B.A., Masters Business Administration Adelphi University － City State Business Administration B.S Management Economics State University New York － City State Management Economics ITIL Certifications: New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification Skills streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP",INFORMATION-TECHNOLOGY
"CUSTOMER SERVICE REPRESENTATIVE Summary Recognized able promote exceptional results productivity team individuals. Six years experience within Contact Center Operations, supervised teams 20 100 employees. Extensive experience within Contact Center Operations environment, including daily communications levels leadership supervisor, management. Recognized ability multitask excel task assigned, analytical organizational skills. Skills Microsoft Office Verint Siebel RTA Avaya Operating Systems Vista Windows 7 Windows 8 Windows 10 Experience 08/2015 Current Customer Service Representative Company Name － City State Handled large call volume able multi task provide accurate information consumers maintaining high level quality service. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Refer unresolved customer grievances designated departments investigation. Complete contract forms, prepare change address records, issue service discontinuance orders, using computers. 09/2014 07/2015 Customer Service Supervisor Company Name － City State Provides supervision leadership team 20 60 customer service representatives various communication channels within operations (telephone, e- mail, written correspondence, web-chat). Met contract specific goals/objectives required Extensive experience Healthcare Marketplace Supervise, develop, coach CSRs assure productivity, quality, attendance, timeliness work completion assigned projects departmental goals Maintain daily reports regarding adherence, service level, staffed hours assure CSR's team meeting contract department goals Assume leadership responsibility floor management (including agent placement), department tasks, contact center incentives Work closely team CSR's, supervisors, customer service managers, senior site managers within operational areas contact center Complete deliver employee performance appraisals monthly yearly basis corrective actions needed Interviewed hired qualified candidates CCO customer service representative well performed substantial portion recruitment new hire employees (including advertising job fairs) General Dynamics Information Technology. 10/2013 09/2014 Customer Service Representative Company Name － City State Handled large call volume able multi task provide accurate information consumers maintaining high level quality service. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Refer unresolved customer grievances designated departments investigation. Complete contract forms, prepare change address records, issue service discontinuance orders, using computers. 06/2011 10/2013 Customer Service Representative Company Name Handled 100 calls day able multi task provide accurate information consumers maintaining high level quality service. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Practiced Conflict Resolution, refer unresolved customer grievances designated departments investigation. Complete contract forms, prepare change address records, issue service discontinuance orders, using computers. Education Training 2013 Associate Science Psychology Eastern Kentucky University － City State Skills administrative, advertising, Avaya, budget, coach, Conflict Resolution, Prepare contracts, clients, customer service, dispatching, e- mail, forms, Information Technology, Inspect, ISO 9001, leadership, materials, Microsoft Office, Operating Systems, developer, performance appraisals, personnel, progress, quality, quality control, recording, recruitment, safety codes, Siebel, supervisory, supervision, telephone, Time Management, Vista, written",INFORMATION-TECHNOLOGY
"ASSISTANT CHEF Professional Summary I seeking competitive challenging environment I serve organization establish career myself. I want excel field hard work, perseverance dedication. Education Training Bachelor's Degree Healthcare Administration Jan 2016 NEW ENGLAND COLLEGE City State GPA: Graduated Magna Cum Laude Healthcare Administration Graduated Magna Cum Laude Associate's Degree Culinary Arts Sep 2005 ART INSTITUTE OF WASHINGTON City State Culinary Arts Skill Highlights Personal professional integrity Relationship team building Proven patience self-discipline Effectively influences others Professional Experience Company Name City State Assistant Chef 01/2012 06/2014 Led trained workers 4 food preparation, service, sanitation, safety procedures. Resolved customer complaints regarding food service. Purchased requisitioned supplies equipment needed ensure quality timely delivery services. Observed evaluated workers work procedures ensure quality standards service, complete disciplinary write-ups. Specify food portions courses, production time sequences, workstation equipment arrangements. Inspect supplies, equipment, work areas ensure efficient service conformance standards. Assigned duties, responsibilities, work stations 4 employees accordance work requirements. Conducted meetings collaborated personnel plan menus, serving arrangements, related details. Company Name City State SBA-Kitchen 07/2010 05/2014 Check quality raw cooked food products ensure standards met. Prepare cook foods types, either regular basis special guests functions. Assists Executive Chef Sous Chefs preparing food Presidential functions. Assists Chefs preparing meals first family. Follow recipes presentation specification set White House staff Executive Chef. Company Name City State Restaurant Cook 08/2008 06/2009 Inspect clean food preparation areas, equipment work surfaces, serving areas ensure safe sanitary food-handling practices. Ensure food stored cooked correct temperature regulating temperature ovens, broilers, grills, roasters. Ensure freshness food ingredients checking quality, keeping track old new items, rotating stock. Portion, arrange, garnish food, serve food waiters patrons. Observe test foods determine cooked sufficiently, using methods tasting, smelling, piercing utensils. Consult supervisory staff plan menus, taking consideration factors costs special event needs. Company Name City State Cook 08/2005 06/2008 Inspect clean food preparation areas, equipment work surfaces, serving areas ensure safe sanitary food-handling practices. Substitute assist cooks emergencies rush periods. Carve trim meats beef, veal, ham, pork, lamb hot cold service, sandwiches. Take record temperature food food storage areas refrigerators freezers. Prepare variety foods, meats, vegetables, desserts, according customers' orders supervisors' instructions, following approved procedures. Company Name City State Accounts Receivable 10/2003 08/2005 Locate notify customers delinquent accounts mail, telephone, personal visits solicit payment. Operate computers programmed accounting software record, store, analyze information. Check figures, postings, documents correct entry, mathematical accuracy, proper codes. Receive, record, bank cash, checks, vouchers. Comply federal, state, company policies, procedures, regulations. Code documents according company procedures. Match order forms invoices, record necessary information. Perform general office duties filing, answering telephones, handling routine correspondence. Prepare bank deposits compiling data cashiers, verifying balancing receipts, sending cash, checks, forms payment banks. Calculate, prepare, issue bills, invoices, account statements, financial statements according established procedures. Company Name City State Administrative Assistant 03/2002 10/2003 Answer telephones give information callers, take messages, transfer calls appropriate individuals. Set maintain paper electronic filing systems records, correspondence, material. Locate attach appropriate files incoming correspondence requiring replies. Open, read, route, distribute incoming mail materials answer routine letters. Make copies correspondence printed material. Mail newsletters, promotional material, information. Skills Exceptional listener communicator convey information verbally writing. Computer-literate extensive knowledge, covering applications word processing, spreadsheets e-mail. Resourceful team player, excels building trusting relationships customers colleagues. Problem-solver generate workable situations resolve complaints.",CHEF
"LEAD INTERACTION DESIGNER Summary Senior UX/UI Designer Profile: Tim involved user centered design 20 years, focus human factors usability. He worked wide variety projects focusing improvement functionality performance. He expert Heuristic evaluation, usability, developing evaluating user interfaces (GUI design), iterative design methodology human computer interaction (HCI). Areas experience: Usability Interaction Design Usability engineering, Standards guideline review, User interface design standards, Usability testing/Focus groups, Cognitive walkthroughs, Heuristic evaluation, Pluralistic walkthroughs, Website design, Interaction design, Personas, Use cases, Scenarios, Contextual Inquiries, Affinity Diagrams, Contextual Design, Ethnography, wireframes, user flows Development Software development standards, Software testing, HTML authoring, 3D modeling programming, Advanced image manipulation analysis, 3D interfaces, Interactive digital prototyping, Artificial Intelligence, touch input, SQL, Agile Development Other Secret military clearance, Military/ SPA WAR/DOD/ONR contracts, CDC/ NHSN, SaaS, Training instructional design, Technical writing editing, Project management, Healthcare, Medical Diagnostic Imaging systems, Electronic Medical Records, HIPAA, Fitness Equipment. Highlights User Centered Design Human Computer Interaction (HCI) Innovation Agile Development Contextual Inquiries Wireframes User Flows Prototyping Skills User Centered Design: Accomplishments Innovation Tournament award winner 2014 Leveraging Real-time Algorithmic Dashboards (RAD's) Improve Patient Care Innovation Tournament award winner 2013 MARS: Medical Augmented Reality System 2009 IDEA Award T7xe Treadmill 2009 Taiwan's Excellence Silver Award T7xe Treadmill Patent 8,113,990 Method controlling exercise apparatus Issued February 14, 2012 Patent 8,360,934 Method controlling exercise apparatus Issued January 29, 2013 Patent 8,840,526 Method controlling exercise apparatus Issued September 23, 2014 Experience Lead Interaction Designer 05/2012 Current Company Name City State Tim lead interaction designer nine person Agile software development team creating software use healthcare facilities. His role one three BAs team conducting user testing interviews, data gathering, persona development, wire-framing, story writing, interface analysis, general usability evangelist. He acts NHSN point contact, keeping software compliant evolving CDC requirements. His team produces incremental updates code base two week sprint cycle velocity team increased steadily last six months. Tim also serves Wellness committee Safety Committee floor warden first responder. VP Engineering Product Development Director 09/2009 04/2012 Company Name City State Tim worked VP Engineering product development. His responsibilities included managing current suite virtual reality software, designing future software hardware offerings, vendor relations, client support, systems design, sensor design, quality control quality assurance, technology specialist, usability evangelist. Other responsibilities included bringing new technology opportunities company, driving new vision company, developing on-line community around new products. Innovation Engineer 09/2009 04/2012 Company Name City State Tim worked innovation engineer, bridging gap need technology. He utilized skills engineer create unique solutions client needs. Projects included:. Intoxiclock: Took third generation product migrated simple input device multimedia application netbook. Upgraded poster sized input panel USB HID device. Created custom dynamic printouts user data. GermBot: Designed UV-C retrofit vacuum robot use sterilization floors without chemicals. Sr. Usability Engineer 02/2007 09/2009 Company Name City State Tim acted resident usability expert development production multitude commercial consumer fitness equipment. He primary innovator migration platform consoles primitive LED displays award winning advanced GUIs utilizing LCD displays. These innovative advances allowed Matrix Fitness expand markets, taking market share away competitors positioning Matrix new market innovator product beat. Tim produced interactive prototypes interfaces conducted user testing validate designs. He developed many tools applications aid production testing new GUIs. He created multi-screen interactive Kiosk used numerous tradeshows selling tool new technologies helped develop. Tim also active developing relationships clients, vendors possible business partners Johnson. Among people companies brought were: Best Buy, iTech Fitness, Lance Armstrong, PopCap software, Konami, Softkinetics, Big Rooster, NEC, LG, Dewar, Sharp, AMTouch, Immersion, RA Sports, DataModule. Tim also served lead POC partners iTech Fitness, FitLinxx, Polar, Virtual Active, Avnet Eurotech. He also engendered relationships Asian counter parts China Taiwan semi-annual trips overseas. Tim also listed several pending awarded patents applied Johnson. Sr. Usability Specialist 04/2006 02/2007 Company Name City State Tim worked sole User Centered Design person small team developing product emerging medical field market. He responsible aspects UCD process monitored adherence IEC 60601-1-6 usability requirements. He interacted marketing, engineering team clinical contacts develop personas, workflows, task lists, use cases well requirements engineering team. He used Macromedia Director create high fidelity prototype product assisted engineering team porting FLEX. He gathered data prepared third phase project involved observational research, affinity diagramming, task analysis, UI design. Human Factors Usability Engineer 10/2003 03/2005 Company Name City State Tim worked human factors usability design specialist well systems engineer, taking account workflow, perception, usability, feedback, aesthetics electronic oral feedback device. He responsible design implementation clinical testing analysis software. Tim interacted senior members team define develop data visualization software. By following predefined standards requirements, proposed designed patient-tracking database allow cross-referencing multiple factors adhering security privacy regulations. Designing creating software dynamically mapping sensitivity tongue. GUI design, workflow, interlocks eliminate user error, strict adhesion standardized data collection procedures. Designing creating software visualization collected data. Sitting design sessions acting resident Human Factors advocate GUI design, workflow, dynamic data analysis, 2D 3D visualization, spacial temporal visualization, interviewed users determine usage, linking multiple data sources. Designing creating image projection software GUI design, workflow, image processing, 3D interpolation projection Designing creating software dynamically stimulating tongue electrostatic tactor array GUI design human computer interaction (HCI), safety interlocks control correct data input, dynamic stimuli manipulation. Developed evaluated user Interface design user interface compliance using iterative design methodology user feedback. Designing developing subject database track subjects allow analysis subject data across multiple factors. GUI design, subject confidentiality, data integrity, robust system recovery. Project Manager Human Factors Usability Engineer consultant 08/2001 09/2002 Company Name City State Tim worked human factors specialist defining GUI standards, look feel, conforming existing software specifications. Responsible aspects software development cycle inception delivery. Defined user interface Palm Windows CE devices. Detailed requirements gathering. Review client's needs application functionality. Product Manager Sr. Engineer 09/2000 08/2001 Company Name City State Tim responsible aspects development cycle Video Pics Paparazzi Pics products. These included defining products means prototypes concepts generating product specifications. He also acted Human Factors advocate aid design process. Tim served following project areas: Used human factors usability design principles including heuristic evaluation designing prototyping next generation VideoPics product Macromedia Director. Defined executed QA/QC process. This involved setting QA bugs database, running compatibility testing, establishing version control, heading customer service FAQs. Evaluated allocated resources including hardware, media, off-site web hosting programming staff. Established milestones meet promised deadlines product delivery. Interfaced marketing group define products viable market place. Created demos helped collateral materials shows. Set online store allowed users purchase product. Once purchase made, information entered customer database product shipped shipping department. Managed many 3rd party relations OEM bundling, back-end print services, strategic partners. Scientist 11/1997 09/2000 Company Name City State Tim worked human factors usability engineer many projects. He designed programmed tactical graphics application (TacGraph) Global 2000 wargames. Tim also designed implemented stimuli experiments research conducted 2D 3D interfaces. These experiments ranged basic 3D shape recognition determining routes 3D terrain. Tim also developed GUI based version text based nurses' orders system VA hospital replace dated command line system. Designed prototyped user interfaces tactical situation awareness tool (TacSAT). Conducted interviews 5th Marines Camp Pendleton integrated new design ideas TacSAT. Design implementation experiment based TacSAT simulated real engagement determine experience affected decision making process. Worked team Human Factors PhDs determine benefits 3D interfaces. These experiments tested object recognition, spatial relationships, occlusion, depth field, perspective, depth cues, factors. Worked team Human Factors PhDs develop experiments shared awareness, data integrity, reliability, multimodal perception. Worked closely Principal Investigators SPAWAR, DOD, NIMA, DNR SECRET military clearance. Designed implemented GUI text-based nurses' orders system gather performance behavioral data. The new system increased efficiency reduced error 80%. Software Engineer Human Factors Usability Engineer 11/1993 03/1998 Company Name City State Tim worked 5-person team rework graphical user interface (GUI) Internet TV set top box extreme time constraints. His role primarily prototyping user centered design GUI. He also served lead prototype engineer project manager graphical adventure game Timelapse. He worked team talented designers, engineers, artists 9 cross-platform interactive edutainment titles. Acted usability human factors evangelist every project involved. Ran focus groups. Rolled field trial Austin, TX. Collected analyzed data online usage attempt better understand users. Assembled numerous conceptual prototypes presentation GTE VPs. Assisted game design 9 titles produced distributed GTEIM. Established processing methods converting rendered images created Alias, animations created PhotoShop Director, usable assets. Designed, prototyped, coded product demos used retail trade shows. Acted lead puzzle prototyper ""TIMELAPSE."" Worked chief technologist ""TIMELAPSE."" Responsibilities included investigating current emergent technologies determining applicable game. Traveled Knoxville, TN manage engineering team Cyberflix 3 weeks establish game requirements. Duties also included training use production tools, establishing minimum system requirement, testing new game engines, establishing asset needs, communicating GTE Entertainment Carlsbad, CA status engineering efforts. Worked liaison marketing department production team. Designed developed 3D chat area using Onlive!'s Traveler 3D Studio Max. Education B.S. Degree Cognitive Science June 1993 University California City State USA Cognitive Science Affiliations CHI UX Community Human Factors Ergonomics Society (HFES) IxDA Madison User Experience Group Publications Holste, S., Kobus, D., Proctor, S., Bank, T., Liebhaber, M. (1999). Decision making dynamic uncertain environment. San Diego, CA: Pacific Science Engineering Group, Inc. Manuscript preparation. Kobus, D.A., Proctor, S., Bank, T.E., Holste, S. (2000). Effects experience uncertainty dynamic decision-making. In Proceedings 44th Annual Meeting Human Factors Ergonomics Society. Santa Monica, CA: Human Factors Ergonomics Society. Proctor, S., Bank, T.E., Holste, S., Kobus, D.A. (1999). TacSAT demonstration user's manual. San Diego, CA: Pacific Science Engineering Group. St. John, M., Proctor, S., Callan, J., Bank, T. (1998). The command post situation awareness tool (CPSA): An evaluation. Presented APA, Division 21 Human Factors Ergonomics Society Midyear Symposium, San Diego, CA. Smallman, H.S., St. John, M., Bank, T., Cowen, M.B. (2000). The effects motion parallax, drop lines, object size localizing tracks displayed perspective view. SPAWAR Systems Center San Diego, CA. Technical Report, preparation. St. John, M., Smallman, H.S., Bank, T., Cowen, M.B. Tactical Route Planning Using Two-Dimensional Three-Dimensional Views Terrain. SPAWAR Systems Center San Diego, CA. Technical Report, press.",DESIGNER
"ADULT EDUCATION TEACHER Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been leader High Desert Challengers 4Hfor last 12 years. Have involved helping kids raise animals learning sew San Bernardino County Fair. Project Development Collaborated team Educators development Adult Education Project Colton Joint Unified School District. Supervision Supervised team three staff members. Credit Recovery Coordinator CHS Professional Summary Seasoned Agriculture Teacher 20 years experience world education. Excellent teaching leadership skills. Track record achieving exceptional results FFA programs also Credit Recovery Programs current high school program improvement numbers Covina High School also Bloomington High School. I able double numbers programs two years continue grow programs I there. Core Qualifications Excellent classroom management Innovative lesson planning Experience working special needs students, I feel Positive atmosphere promotion. Ag special needs go hand hand. Write grant proposals procure external research Effectively work parents funding. Motivating students Advise students academic vocational curricula career issues. Achievements Material Development Created college prep lessons targeting college boundProcess Improvement Developed new courses resulted program growthPlan Development create engaging educational experience. Exceptional teacher talented working students achieving goals, maintaining orderly classroom getting students feel comfortable working well others computers. Technically-savvy outstanding relationship building, training presentation skills. Skills Data management Self-motivated Project management Strong verbal communication Extremely organized Staff development Process implementation Powerful negotiator Team leadership Work History Adult Education Teacher 08/2016 Current Company Name – City State I implement started Adult Ed Program district, Continue work students help achieve goals obtaining diplomas Agriculture/Credit Recovery Teacher 08/2000 Current Company Name – City State Planned conducted activities balanced program instruction, demonstration, work time provided students opportunities observe, question, investigate. Goal Setting Established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations. Parent Communication Regularly met parents discuss student issues course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation students give feedback current curriculum suggest alternative course materials subjects remainder year. Developed interesting course plans meet academic, intellectual social needs students. Developed implemented interesting interactive learning mediums increase student understanding course materials. Routinely met students' parents regarding in-class issues learning interruptions discuss solutions. Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. Created enforced child-based hands-on curriculum promote student interest receptive learning. Implemented student discipline measures, decreasing classroom disruptions 80%. Combined discipline plan effective measures various lesson plans increase concentration, participation, progress student accountability. Agriculture Teacher 08/1995 08/2000 Company Name – City State Developed interesting course plans meet academic, intellectual social needs students. Developed implemented interesting interactive learning mediums increase student understanding course materials. Routinely met students' parents regarding in-class issues learning interruptions discuss solutions.Implemented student discipline measures, decreasing classroom disruptions 80%. Education Subject Matter Authorization Science: Science 2016 UCR Extension Program Crosscultural Language Academic Dev. Cert 2005 University Of San Diego City State Crosscultural Language Academic Dev. Cert Bachelor Science Agriculture Education 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 present CTA 1995 present Skills academic, creativity, Goal Setting, instruction, lesson plans, materials, progress",AGRICULTURE
"MINERALOGY ENGINEERING INTERN Summary Passionate graduate student extractive metallurgy solid industrial experience, diverse academic background, strong leadership relationship-building skills. Education Colorado School Mines 2016 Master Science Materials Metallurgical Engineering City State USA Thesis work comprises flotation fundamentals including zeta potential, contact angle, adsorption density well lab scale flotation. Expected graduation date: May 2016 Aalto University 2014 Materials Metallurgical Science City Finland European Minerals Engineering Course. Studied plant automation, metallurgical plant design, flotation. University Miskolc 2013 Mineral Processing City Hungary European Minerals Engineering Course. Focused mineral processing including comminution agglomeration. Wroclaw University Technology 2013 Materials Metallurgical Engineering City Poland European Minerals Engineering Course. Took courses hydrometallurgy, biometallurgy, pyrometallurgy, mineral economics. Colorado School Mines 2013 Bachelor Science Materials Metallurgical Engineering City State USA Graduated honors, cum laude. Experience Company Name June 2014 September 2014 Mineralogy Engineering Intern City State Working lab pilot plant scale project minerals processing including flotation, magnetic separation, screening. Company Name May 2013 August 2013 Metallurgical Engineering Intern City State Developed performed study several quality issues anode production. Collaborated operations, technical, maintenance ensure implementation project. Conducted laboratory work XRD/XRF measurements ore. Company Name May 2012 August 2012 Corrosion Materials Engineering Intern City State Researched reviewed differing pipeline coating technologies academia realm. Conducted evaluations existing commercially available coatings provided suggestion use. Company Name June 2011 August 2011 Primary Process Intern City State Provided assistance technical operations, primary process, quality, pilot plant. Developed performed study several quality issues. Created report laboratory results encompassed solution quality problems. Produced plan new expansion plant. Affiliations Society Mining, Metallurgy,and Exploration, Tau Beta Pi Engineering Honor Society, Blue Key Honor Society, Materials Advantage, Alpha Phi, International Intercollegiate Mining Games Accomplishments Cumulative GPA 3.67 cum laude Involvement Tau Beta Pi Engineering Honor Society Director Scholarship 2012 Skills Metallurgical, Metallurgical Engineering, Fundraising, Mec, Exploration, Metallurgy, Laboratory, Operations, Maintenance, Xrf, Coatings, Corrosion, Materials Engineering, Pipeline",ENGINEERING
"LEAD TEACHER Accomplishments Chosen participate part collaborative Amelia Gambetti (Reggio Schools, Reggio Emilia, Italy, USI Deaconess Children's Center Lead Teacher Little Husky World Mind Making training Director Little Husky World TLC Nursery. Chosen participate part Reggio collaborative Amelia Gambetti (Reggio Municipal Schools, Reggio Emilia, Italy), USI Deaconess Children's Center Lead Teacher Little Husky World Mind Making training Previously Director Little Husky World TLC Nursery. Professional Summary Lead teacher/site director capable managing groups children. Patient educator collaborates successfully children, parents staff. Enthusiastic Lead Teacher/site director offering 25 years experience early childhood education. Passionate child development learning. Friendly, outgoing adaptable approach capable successful collaboration children, parents staff. Enthusiastic Lead Teacher/site director offering 25 years experience early childhood education. Passionate child development learning. Friendly, outgoing adaptable approach capable successful collaboration children, parents staff. Enthusiastic Lead Teacher/site director offering 25 years experience early childhood education. Passionate child development learning. Friendly, outgoing adaptable approach capable successful collaboration children, parents staff. Skills Classroom management Creation forms data Payroll Schedule activities field trips Maintain tuition data receipts Knowledge excel/word/power point Work within budget Snack/Meal Planning Classroom management Team building Creation forms data Schedule activities field trips Knowledge excel/word/power point Work within budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Classroom management Team building Creation forms data Schedule activities field trips Knowledge excel/word/power point Work within budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Classroom management Team building Creation forms data Schedule activities field trips Knowledge excel/word/power point Work within budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Work History Lead Teacher Company Name City State 10/1992 Current Adopted technological advancements engaged empowered children. Motivated teaching staff continually improve strategies maximize student learning. Planned prepared activities preschool students. Provided open loving environment children could express direct learning. Modified general education curriculum special-needs students based upon variety instructional techniques technologies. Developed activities integrated technology diversify instruction. Planned, implemented, monitored, assessed classroom instructional program consistent Paths Quality NAEYC Accreditation. Provided key support Ivy Tech practicum students. Created new lesson plans based course objectives. Met families daily basis. Parent/family meetings offered/home visits scheduled discuss student developmental progress address issues. Liaison families administration. Completed documentation individual children well administered assessments child tracked results ISTAR-KR, GOLD Teaching Strategies Certified CPR First Aid instructor Red Cross ProTrainings. Present. Certified teach/skill test CPR/First Aid large small groups. Photographer/EMT/Cook Company Name City State Assist back paid personnel medical, accident fire scenes. Prepare assist rehab/observation area fire fighter recovery scene. Plan prepare meals large groups. Plan, schedule participate PR events. Lead Teacher Company Name City State 10/1992 Current Completed documentation individual children teachers recordkeeping Gold Teaching Strategies Administered assessments child tracked results ISTAR-KR Adopted technological advancements engaged empowered children. Motivated teaching staff continually improve strategies maximize student learning. Planned prepared activities preschool students. Provided open loving environment children could express direct learning. Modified general education curriculum special-needs students based upon variety instructional techniques technologies. Developed activities integrated technology diversify instruction. Planned, implemented, monitored, assessed classroom instructional program consistent Paths Quality NAEYC Accreditation. Provided key support Ivy Tech practicum students. Created new lesson plans based course objectives. Met families daily basis. Parent/family meetings offered/home visits scheduled discuss student developmental progress address issues. Liaison families administration. Education BS Early Childhood/Special Ed Ball State University 2018 Early Childhood/Special Ed Associate Science Early Childhood Education Ivy Tech Community College City State 2003 Associate Science Early Childhood Education Ivy Tech Community College City State 2003 Certified EMT ­ Onsite Hss City State 2003 AA Early Childhood Education ­ Ivy Tech ­ Evansville IN Skills budget, CPR, First Aid, forms, prepare meals, excel, power point, word, Payroll, personnel, PR budget, create forms, excel, power point, word, payroll Certifications EMT Red Cross/ProTrainings First Aid/CPR/AED Instructor Skills Tester CPR/First Aid/AED Certified First aid CPR certified Mind Making",TEACHER
"CREATIVE DIRECTOR FASHION DESIGNER Summary Passionate fashion industry, I wish deploy skills working dedicated innovative team designers fashion professionals. Seeking obtain challenging position fashion designer creative director professional, artistic environment I use 15 years experience fashion field Argentina benefit company clients. My goal participate support bringing current international fashion trends market, developing unique styles, providing beautiful practical clothes public. Highlights Creative thinking Leadership within team work management Organization order Communication. Brand identity development Design conception Quality Control Problem Solving. Accomplishments Extensive knowledge principles methods showing, promoting, selling products services, including marketing strategy tactics, product demonstration, sales techniques, sales control systems. Extensive knowledge design techniques, tools, principles involved production precision technical. Able come unusual unique ideas given topic situation, develop creative ways solve problem. Creative, determined results-oriented individual excellent communication interpersonal skills. Overseeing purchase fabric material equipment required production design. Strong ability match detect differences colors, including shades color brightness. Experience Creative Director Fashion Designer 04/2007 02/2015 Company Name City State Designed complete collection clothing accessories, creating original design garments followed well-established fashion trends. Directed coordinated designers team product developers. Creative director head photoshoot campaign look-book 10 years. Developed line colors material selection. Conferred sales management executives well clients order develop design ideas. Directed, coordinated, drawing, cutting patterns constructing samples finished garments. Identified target markets designs examining factors age, gender socioeconomic status. Provided sample sales meeting products agents sales representatives arranged showings of. Sample garments sales meeting Fashion Shows. Involved acquiring new used clothing accessory items needed complete designs. Fashion Designer Consultant apparel manufacturer 07/2012 09/2015 Company Name State Offered operations advice designed lines present potential investors. Development production clothing orders. Consulted working domestic overseas factories. Bringing market trends, color, fabric, trim, silhouettes, print embellishment ideas design process. moodboards trend analysis. Performed fittings fit approvals. Fashion Designer 02/2002 10/2007 Company Name Responsible bringing market trends, color, fabric, trim, silhouettes, print embellishment ideas design process. moodboards trend analysis Responsible various items/categories within collection assigned per season Design Director. Maintain communication in-house design teams ensure continuity parent lines corporate image. Facilitate guided prototype stage product development. Shopped stores sample Graphic elaboration brand labels, hangtag. Special projects celebrities exclusives boutiques Selection materials, trimmings, accessories Archive materials management. Creative oversight Photoshoot Campaing lookbook. Personal Asistance 01/1999 12/2002 Company Name Produced documents, briefing papers, reports presentations. Organising attending meetings ensuring manager well prepared meetings. Education Coursework SOCIAL MEDIA MARKETING 2016 Fashion Institute Technology City Coursework FASHION STYLING HOME FASHION BUSINESS 2016 Fashion Institute Technology City Coursework Associate Arts: FASHION INDUSTRY PROFILE NYC 2015 Parsons NYC City Coursework Associate Arts: FABRIC SELECTION AND DESIGN STYLE 2015 Parsons NYC City Coursework MARKETING& TECHNOLOGIE IN FASHIONS BRANDS 2014 Central Saint Martins City College DISEÑADOR DE PRODUCTO E IMAGEN EN INDUMENTARIA 2008 ORT Argentina City Arg. Tecnico Superior EN MARKETING DE MODA 2003 INTI Emilia Romangna Argentina College LICENCIADA EN DISEÑO TEXTIL E INDUMENTARIA 2002 Universidad de Palermo Argentina Languages Spanish: Native English: Medium-High Italian: Basic Computer Skills Photoshop Corel Draw Illustraitor Microsoft Office",APPAREL
"POST-DOCTORAL RESEARCH FELLOW Professional Overview Biophysicist/Biochemist Expert level, research scientist lecturer, 16 years experience, including 7 years teaching university level. Published 20 journal articles 30 conference proceedings. Successfully developed 60 prototypes, 7 patents, 5 grants performed 25 international journal reviews, thus far. Award winning expertise team leadership 20 awards honors research biochemistry, physical-biochemistry, molecular biophysics, protein peptide chemistry, well performing innovative metabolic engineering, enzymology, microbiology, molecular biology research globally. Core Qualifications Protein/Peptide Chemistry Protein/Peptide Expression Protein/Peptide Purification Protein/Peptide Engineering Protein Characterization Molecular Biology Ligand-Binding Protein Enzyme Biotechnology Microbiology Fermentation Drug Delivery ADME Experimental Skills Spectroscopic Methods: UV-Vis, IR, Atomic Absorption, Fluorescence, etc. Chromatographic Methods (analytical preparative using open column, HPLC AKTA purifier): Gel Exclusion, Hydrophobic Interaction, Revers Phase, Ion Exchange, Affinity, etc. Electrophoretic Methods: SDS-PAGE, Native PAGE, Isoelectric Focusing, Offgel, 2D, Blotting Techniques, etc. Thermodynamic/Hydrodynamic Methods: DSC, ITC, Centrifugation, Filtration, Diafiltration, Dialysis, etc. Molecular Biology Methods: DNA/RNA Extraction, PCR, Genetic Engineering, Rational Gene Modification, etc. Cell Biology methods/ Immuno Assay: Cell Culture, Cell Phantom Preparation, MTT, ELISA, etc. Microbiology Methods: Screening, Identification, Fermentation, Secondary Metabolites Pathways Engineering, etc. Education PhD Enzyme Biotechnology, Department Biochemistry, University Putra Malaysia, Malaysia August 2010 Thesis title: ""Production Optimization Characterization Thermostable Recombinant Lipase Locally Isolated Bacterium"". MSc, Biophysics, University Tehran, Tehran, Iran September 1997 Thesis title: ""Qualitative Quantitative Studies Protein Transportation across Blood-Air Barrier Cultured Alveolar Epithelial Cell Monolayer"". Awarded free education via competitive entrance examination. BSc, Cell Molecular Biology, University Tehran, Tehran, Iran November 1993 Awarded free education via competitive entrance examination. Experience May 2011 January 2015 Company Name Post-doctoral Research Fellow Focused production, purification structure-function studies multi-functional therapeutic peptides Immunomodulatory, anti-inflammation, anti-hypertension, anti-oxidation anti-microbial effects. Analyzed different enzymes/proteins single molecules members network (e.g. signaling pathway), therapeutic/industrial applications. Developed methods conducted research process optimization, product formulation, protein engineering, QSAR studies, artificial neural network, response surface modeling statistical methods. Designed established new protein, peptide, enzyme analytical methods assay systems. Constructed gene cloning different expression systems, engineered enzymes structures functions. Studied ADME therapeutic molecules vitro vivo, developed different strategies delivery. Supervised 6 PhD, 5 MSc 7 BSc students multiple research projects. Taught university level courses biochemistry biophysics. Served lead bioactive peptides functional molecules research team 22 members. Completed 4 research projects study therapeutic peptides biofunctional molecules, led development 60 novel prototypes, 6 patent applications, published 9 journal articles 7 conference proceedings. Designed developed 2 recombinant GAD systems lactic acid bacteria hosts GABA production. Received 18 awards Invention, Innovation, Research Technology Exhibitions. Created spectroscopic assay systems rapid screening bioactive peptides/enzymes/microbes. January 2007 December 2009 Company Name Graduate Research Assistant Recipient ""Al-Biruni 2007/2008 outstanding researcher award"" enzyme microbial technology research, ""Invention, Innovation, Research Technology Exhibition"" University Putra Malaysia. Designed constructed recombinant fusion intra-, extra-cellular cell surface display novel thermostable, organic solvent tolerant, regioselective lipase, led development patent, 3 prototype biocatalysts 4 journal publications. September 2003 July 2005 Company Name Research Fellow Conducted research enzyme biotechnology bioelectromagnetics, led development novel approaches inhibit/activate enzyme activity. February 1999 July 2005 Company Name Chaired biochemistry biophysics research lab 17 members. Published 13 conference proceedings based conducted study potential electromagnetic fields trigger Phosphatidylinositol signal cascades biomolecular hot points Na+/K+ ATPase acetylcholinesterase. Recent Awards Gamo Pepto Cure; Immunomodulatory Antihypertensive Bioactive Peptides Generated Actinopyaga lecanora, Gold Medal, 25th International Invention, Innovation Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. VasoPept; A Marine Antihypertensive Bioingredient Stichopus horrens, Gold Medal, 25th International Invention, Innovation Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. PeptoGreen; Green Soybean Proteolysate: A New Source Antihypertensive Peptides Industrial Application, Silver Medal, 25th International Invention, Innovation Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. Multifunctional Winged Bean Seed Proteolysate, Gold Medal, 24th International Invention, Innovation Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. An Industrially Potent Lactobacillus plantarum Dual Biosynthesizing Activities Production Glutamic Acid GABA, Gold Medal, 24th International Invention, Innovation Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. Note: More award information provided request) Patents Generation angiotensin-converting enzyme inhibitory peptides Stichopus horrens. PI 2013 700 448 A process enhanced production glutamic acid gamma-amino butyric acid. PI 2013 700 338 Protein hydrolysates Actinopyge lecanora bioactive peptides. PI 2013 702 386 Functional bioactive peptides palm kernel cake protein. PI 2013 700 397 Production biopeptides angiotensin-converting enzyme inhibition antioxidant activities winged bean seed [Psophocarpus tetragonolobus (L.) DC]. PI 2013 700 449 Green soybean (Glycine max) seed hydrolystates angiotensin-converting enzyme inhibitory activity. PI 2013 700 406 Novel microorganisms producing thermostable lipase. EP 2450458,09.05.2012 View Publications via Google Scholar ResearchGate http://scholar.google.com.my/citations?user=0wAGYkQAAAAJ&hl=en http://www.researchgate.net/profile/Afshin_Ebrahimpour. Skills .net, Acid, BSc, com, competitive, DC, Delivery, DSC, ELISA, Exhibitions, Functional, HPLC, http, Innovation, max, Exchange, modeling, MSc, network, neural, Novel, Optimization, PAGE, pathway, PCR, PhD, producing, Publications, Research, researcher, technology research, Transportation, UV, View, articles, 386",AGRICULTURE
"BUSINESS DEVELOPMENT SPECIALIST/BRANCH MANAGER Summary Well-qualified results-oriented manager 10 years experience positions increasing responsibility duties. Top-performer track record consistently meeting exceeding organizational customer expectations. Skilled inspiring motivating staff better others around them. Proven team leader experience performance management, HRIS, training development, candidate recruitment. Highlights Team leadership Work force management Operations management Employee engagement Procedure development Training development Experience Business Development Specialist/Branch Manager Apr 2015 Dec 2015 Company Name － City State Ensured branches located assigned market area properly staffed meet needs customers. Developed necessary procedures processes ensure staff operations efficient compliant regulations internal policies. Trained staff regarding new updated policies, procedures systems. Served Mortgagebot administrator trainer loan staff. Submitted loan mortgage applications, reviewed credit income determine recommendation assigned underwriter. Reviewed submitted loan mortgage applications, income documentation, creditworthiness order underwrite applications appropriate. Cross sold products services customers appropriate. Ensured staff members adequately trained respect product knowledge, operational procedures, selling techniques. Conducted sales training staff development. Ensured reports necessary information completed timely manner. Conducted regularly scheduled sales, product, customer service meetings. Maintained branch staff compliance federal regulations including, limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, credit union's information security program. Called present prospective customers businesses within office's market area. Actively participated community manner reflected favorably Members Choice Financial Credit Union. Directly supervised assigned personnel follows: Reviewed candidate applications resumes. Interviewed candidates open positions. Selected new personnel appropriate. Made provisions proper orientation training new personnel. Reviewed employee performance throughout probationary period regularly scheduled basis thereafter. Submitted employee discipline levels and/or discharge. Reviewed/Approved employee submitted time. Branch Manager II Apr 2013 Jan 2015 Company Name － City State Communicated District Manager, Branch Managers, appropriate staff personnel order integrate goals activities. Managed Branch manner meets financial service needs customers around community. Worked District Manager establishing branch growth, sales, profit objectives. Provided input established branch objectives well outlined strategic plans meet branch objectives. Submitted loan applications, reviewed credit income determine recommendation underwriter. Met customers regarding loan applications; followed-up necessary documentation determining potential acceptance application. Ensured branch properly staffed staff trained meet customer service needs well sales objectives. Made certain office operations performed accordance established bank policies procedures, either directly appropriate supervisor, e.g., branch balancing, control vault cash, etc. Ensured proper security, maintenance, cleanliness branch; supervised opening closing building vault. Took necessary measures securing accounting negotiable papers. Coordinated sales staff establish specific sales customer service goals sales representative. Ensured staff members adequately trained respect product knowledge, operational procedures, selling techniques. Conducted sales training staff development. Ensured reports necessary information completed timely manner. Conducted regularly scheduled sales, product, customer service meetings. Served active member branch's customer service team. Conducted teller drawer audits, ATM audits, vault audits, ensured branch cash kept within recommended levels. Maintained branch staff compliance federal regulations including, limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, bank's information security program. Called present prospective customers businesses within office's market area. Processed teller transactions needed. Actively participated community manner reflected favorably U.S. Bank. Directly supervised assigned personnel follows: Submitted position requisitions Taleo, reviewed candidate applications resumes. Interviewed candidates open positions. Selected new personnel appropriate. Made provisions proper orientation training new personnel. Reviewed employee performance throughout probationary period regularly scheduled basis thereafter. Recommended salary increases; submitted employee discipline levels and/or discharge. Reviewed approved employee timecards. Relationship Manager II Mar 2007 Aug 2012 Company Name － City State Communicated District Manager, Branch Managers, appropriate staff personnel order integrate goals activities. Managed Branch manner met financial service needs customers around community/region. Worked District Manager establishing branch growth, sales, profit objectives. Provided input established branch objectives well outlined strategic plans meet branch objectives. Met customers regarding loan applications; followed-up necessary documentation determining potential acceptance application. Ensured branch properly staffed staff trained meet customer service needs well sales objectives. Made certain office operations performed accordance established bank policies procedures, either directly appropriate supervisor, e.g., branch balancing, control vault cash, etc. Ensured proper security, maintenance, cleanliness branch; supervised opening closing building vault. Took necessary measures securing accounting negotiable papers. Coordinated sales staff establish specific sales customer service goals sales representative. Ensured staff members adequately trained respect product knowledge selling techniques. Conducted sales training staff development. Ensured reports necessary information completed timely manner. Conducted regularly scheduled sales, product, customer service meetings. Served active member branch's customer service team, coached staff display outstanding services internal external customers. Called present prospective customers within office's market area. Processed teller transactions needed. Actively participated community manner reflected favorably credit union. Maintained branch staff compliance federal regulations including, limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, credit union's information security program. Conducted teller drawer audits, ATM audits, vault audits, ensured branch cash kept within recommended levels. Directly supervised assigned personnel follows: Selected new personnel appropriate, reviewed candidate resumes, interviewed qualified candidates. Made provisions proper orientation training new personnel. Reviewed employee performance throughout probationary period regularly scheduled basis thereafter utilizing IPerformease. Recommended salary increases; submitted employee verbal, written, final warnings, and/or discharge. Reviewed approved employee time attendance utilizing ADP. Relationship Banker Jun 2005 Feb 2007 Company Name － City State Served active member customer service team. Assisted new existing clients accounts. Recommended bank services products appropriate. Referred clients internal partners appropriate. Opened assisted Relationship Bankers opening complex accounts. Obtained working knowledge banking regulations include Regulation D, Bank Secrecy Act, USA Patriot Act, Regulation CC, Regulation E, Anti-Money Laundering. Education Bachelors Science Psychology 2005 Radford University － City State Psychology Software Proficiency Lotus Notes Microsoft Office Taleo IPerformease ADP Etime Online Employer Fusion/Wizard Teller Navigator BankPro SharePoint Mortgagebot Symitar Additional Information 2014 Quarter Three U.S. Bank Pinnacle Award Top Investment Referrer three years (2009, 2010, 2012) NMLS Registration 2008-2015",BUSINESS-DEVELOPMENT
"CONSULTANT Experience Consultant January 2012 Company Name － City State Provided programmatic operational support audit readiness engagement Defense Logistics Agency. Designed implemented SOPs on-boarding security process 150 new hire contractors. Transformed difficult client relations collaborative ones, facilitating smooth program management. Built resource management system track maintain contract requirements sensitive personnel information. Enterprise Sales Account Manager November 2014 Current Company Name － City State Work Director Enterprise Sales develop innovative business plans sales strategies build enterprise sales unit $0. Leverage relationships engineering, marketing customer support internal training programs. Collaborate account executives penetrate new accounts, identify potential customers coordinate product demonstrations. Actively manage portfolio enterprise accounts totaling ~$40K monthly reoccurring revenue. Developed implemented standard operating procedures onboarding new enterprise accounts. Coordinate manage major proposal processes initiation implementation. Increased monthly sales 20% implementing strategies develop expand existing customer base. Deliver exceptional account service strengthen customer loyalty. Coordinator January 2014 March 2015 Company Name － City State Conducted expert meetings companies needing expertise coverage adoption device technologies resulting $30K revenue Center. Planned executed annual GI Technology Summit's programming, budgeting, agenda, faculty invitations, logistics travel, accommodations, honorarium faculty; led generation $350K revenue. Prepared managed contracts, budgets, invoices related industry physician expert relationships. Supported medical device registries manage contracts, communications, invoices clients. Planned workshop ""How Estimate Reward True Patient-Centric Value Innovation"" conjunction FDA bridge gap regulators, investigators, device companies, payers enhance collaboration leading better understanding roles expectations support high-value healthcare. Legal Assistant January 2012 January 2013 Company Name － City State Prepared wills, living trusts, estate documents clients $1M+ net worth; generated $250K revenue. Managed client accounts My Personal DataSafe software; advised CEO best practices, issue resolution user experience improve performance reliability software's technical architecture. Executive Assistant January 2005 January 2011 Company Name － City State Collaborated Maryland-Ukraine Business Accelerator proposal designed facilitate commercialization innovative ideas Ukrainian entrepreneurs act catalyst new product development. Researched, planned recruited seminar involving Russian education organizations around nation discuss value Russian language education; consequently Mayor Katz granted days June 5-12 ""Days Russian Culture"" city Gaithersburg, MD. Advised new business owners facilitated process registering companies respective states. Performed bookkeeping tax return preparation domestic international businesses. Provided customer support clients account issues resolved discrepancies accounting records. Managed accounts receivable 1,200 tax clients collected $50K overdue payments. Collaborated administrative team members, human resources finance department special projects events.Served professional representative CEO executive clients, investors board members. Served liaison company president clients regarding client accounts new business. Investigated red flags fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing insider trading. Created maintained computer- paper-based filing organization systems records, reports documents. Education Master Science Technology Commercialization May 2015 THE UNIVERSITY OF TEXAS AT AUSTIN, McCombs School Business － City State Technology Commercialization Bachelor Arts Anthropology Biology May 2011 UNIVERSITY OF MARYLAND － City State Anthropology Biology Teaching Assistant upper level Anthropology courses Languages English Russian Interests Designated AGA 'SharePoint Super User' (2014) Work Eligibility: Eligible work United States restriction Additional Information Designated AGA 'SharePoint Super User' (2014) Work Eligibility: Eligible work United States restriction Skills accounting, accounts receivable, Agency, bookkeeping, budgeting, budgets, contracts, client, clients, client relations, customer support, English, Innovation, Languages, Logistics, Director, managing, meetings, MS Office, Enterprise, new product development, personnel, program management, programming, proposal, Russian, Russian language, Sales, strategy, Summit, tax, Teaching, Ukrainian, vision",CONSULTANT
"VIDEOGRAPHER Professional Profile Creative individual seeking Associate Editor position American Greetings utilize writing editing skills create innovative trend-driven products. Qualifications Designed wrote content materials geared towards various audiences print and/or digital form newsletters, blogs, scripts, feature articles, advertisements, speeches, brochures, presentations I mplemented digital marketing strategies across social media platforms Skilled reporter editor In-depth knowledge video production: editing techniques, video equipment tools Implemented leadership, training supervision department interns Developed creative marketing presentations improve engagement Experience 03/2015 Current Videographer Company Name － City State Worked collaboration clients production staff produce variety video products, including live events video packages. Conducted field-based video production, involved interacting clients operating portable video audio equipment. 06/2014 Current Digital Media Specialist Company Name － City State Responsible creating content new website app called LCExplorer.com. Created implemented digital marketing plan increased LC Explorer's user base 10,000 monthly active users six months. Wrote blog posts promote website app. Managed Facebook, Twitter, Instagram effectively drive brand awareness, engagement, traffic website. Developed implemented email marketing campaign LC Explorer Emerge's web services. Produced, edited acted on-camera talent instructional videos used customer support, orientation training. Created series web videos highlight successes local businesses. Managed team interns help produce content LC Explorer. Communicated clients manage update business directory LCExplorer.com. Planned coordinated events launch various Emerge Inc. services. Wrote, edited, posted press releases LorainCounty.com. 10/2013 04/2014 Reporter Company Name － City State Researched wrote investigative news stories published Akron Beacon Journal, Youngstown Vindicator, TheNewsOutlet.org. Conducted interviews purpose writing, producing, recording radio pieces accompany print media. 07/2013 Promotions Intern Company Name － City State Maintained social media accounts throughout summer highlight success organization's alumni increase membership. Filmed edited videos promote annual fundraiser posted social media sites. Created maintained blog feature successes organization's interns. Wrote stories newsletter. Promoted annual fundraiser using social media video advertisements. 10/2012 04/2013 Program Producer Company Name － City State Created produced news entertainment program Z-TV WVPX titled ""Lights, Camera, Akron!"" Responsible aspects program production including selecting content, directing live-to-tape studio sessions, editing packages. Scheduled conducted guest interviews. Developed implemented social media strategy promote program engage student audience. Facilitated team meetings develop ideas organize production. Communicated WVPX Channel 23 ensure program delivered timely manner regularly scheduled broadcast. 07/2012 Production Intern Company Name － City State Worked live, daily entertainment program, ""New Day Cleveland."" Served production assistant location shoots. Wrote uploaded articles station's website social media sites. Acted floor director, operated teleprompter, assisted control room producers technical director. Engaged creative planning sessions producers training sessions technical crew members. Scheduled guests post-show follow-up viewers regarding program content. 01/2010 01/2013 Social Media Content Specialist Company Name － City State Produced, edited acted on-camera talent instructional videos used customer support, orientation training. Managed day day social media activities Emerge Inc. LorainCounty.com. Responsible comment moderation, consumer interaction, diffusing online issues. Produced promotional videos showcase local companies LorainCounty.com. Education May 10, 2014 Bachelor Arts Journalism, Media Production, Radio/TV THE UNIVERSITY OF AKRON － City State GPA: GPA: 3.988/4 Journalism, Media Production, Radio/TV GPA: 3.988/4 Skills advertisements, ads, audio, broadcast, com, content, clients, customer support, directing, editing skills, editing, editor, email, feature articles, Explorer, director, marketing plan, marketing strategies, marketing, meetings, newsletters, newsletter, Camera, presentations, press releases, print media, producing, radio, recording, reporter, scripts, social media platforms, stories, strategy, TV, trade shows, video, video production, website, articles Additional Information ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer ""Lights, Camera, Akron!,"" 2013 2014 Top 10 Honors College Graduating Senior Ohio Association Broadcasters Scholarship Recipient National Academy Television Arts Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society Leadership Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian",DIGITAL-MEDIA
"CENTER SALES Summary Results-oriented customer service manager diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements. Highlights Leadership skills Team management Meticulous attention detail superb time management skills Persuasive Skilled multi-tasker Scheduling Deadline-oriented Focused customer satisfaction Conflict resolution techniques Client relations specialist Results-oriented Exceptional motivational skills Effective agent coaching techniques Staff development training Sound judgment Computer-savvy Calm pressure Complex problem solving Process Productivity improvement Natural leader Organized Unsurpassed work ethic Experience Center Sales 11/2016 Current Company Name － City State Answering incoming calls helping customers reservations, storage payments, questions have. Identifying prospective customers using lead generating methods setting reservations various pieces equipment. Field average 5 0 customer service calls per day. Recommend help customers select merchandise based needs. Serve liaison customers, store personnel various store departments. Confirm appropriate changes made resolve customers' problems reservations. Inform customers sales promotions friendly engaging manner. Processed 30 customer orders per day. Track sources special products services meet customers' special needs. Manage wide variety customer service administrative tasks resolve customer issues quickly efficiently. I deal confidential information name credit cards, card number expiration date, storage information, addresses, emails. Completed documentation product service sales. Update database customer sales information. Establish new customer accounts. Provide accurate appropriate information response customer inquiries. Address customer service inquiries timely accurate fashion. Excelled exceeding daily goals. Achieved high sales percentage consultative, value-focused customer service approach. Compute accurate sales prices rental purchase transactions. Express appreciation invite customers return store. Develop relationship new customer prospects referrals. Regularly seek opportunities sell add additional merchandise. Communicate merchandise needs issues appropriate supervisors. Generate leads new sales telephone contact customers. Manager Duty/ Team Lead 03/2011 09/2012 Company Name － City State Developed effective relationships call center departments clear communication. Ran reports supplied data fulfill customer report requirements. Ensured shift overstaffed completing daily weekly staffing schedules according expected business volumes. Coordinated break meal periods staff according activity levels. Directed employees daily routines. Provided leadership team shift. Motivated staff deliver better results. Monitored staff performance shift addressed shortcomings. Mentored trained new employees. Wrote shift reports. Made sure staff properly dressed enforced grooming appearance standards. Ensured correct staffing levels shift. Completed payroll records ensured staff files date. Being involved contributing team meetings. Making sure staff basic skills training needed perform jobs. Worked upper management ensure appropriate changes made improve customer satisfaction. Monitored daily activities 10-40 customer support team members. Interviewed, hired trained new quality customer service representatives. Provided high level product leadership support representatives clients. Effectively communicated team members maintain clearly defined expectations.​ Receptionist/ Office Clerk 07/2007 09/2008 Company Name － City State Planned travel arrangements 15-20 staff. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Designed electronic file systems maintained electronic paper files. Made copies, sent faxes handled incoming outgoing correspondence. Organized files, developed spreadsheets, faxed reports scanned documents. Receptionist 10/2004 08/2005 Company Name － City State Received screened high volume internal external communications, including email mail. Managed daily office operations maintenance equipment. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Received distributed faxes mail timely manner. Properly routed agreements, contracts invoices signature process. Organized files, developed spreadsheets, faxed reports scanned documents. Posted open positions company social media websites. Made copies, sent faxes handled incoming outgoing correspondence. Supplied key cards building access employees visitors. Dispersed incoming mail correct recipients throughout office. Wrote reports correspondence dictation handwritten notes. Planned meetings prepared conference rooms. Served central point contact outside vendors needing gain access building. Maintained front desk reception area neat organized fashion. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Payoff Specialist 12/2001 06/2003 Company Name － City State Responsible filling credit applications customers interested refinancing automobile loans. Answered questions reference refinancing process. Transferred calls appropriate party needed. When I worked payoff department I responsibility calling financial institutions getting payoff amount customer's current vehicle loan. Generating reports payoff information loan officers. Assisting loan officers needed overflow calls work needed done. child care provider/ manager 06/1998 11/2001 Company Name － City State I responsible care children, making lunches, dropping picking school, planning daily activities learning time them, handing paychecks employees end week, making sure parents payments time, going children's folders make sure paper work date filled correctly, giving tours facility prospective parents, making sure facility clean locked end work day. Education High School Diploma general 2000 John F Hodge High － City State USA Coursework Marketing, Business Management Communications. Member Debate Speech Clubs. Student government representative. Data Entry Office Assistant Certificate. Languages Fluent English reading writing Technical Skills Qualifications Microsoft Word, Excel, Power Point, Outlook",SALES
"HR PROFESSIONAL Summary Dependable Self-motivated assertive Human Resources Professional innovative solutions personal accountability incorporates quality decision making facilitate success promotes team-oriented open-door environment conducive successful staff. Skills Staff Recruitment Retention Employee Relations, retirement Payroll, health welfare HR Program/Project Management Orientation on-boarding Training Development Performance Management Leave absence ethics HR Policies Procedures Organizational Development Core Competencies Extensive people's skill outstanding communicating skills drive effectiveness. Concrete skill trained HR capacity HR assistant 3 years 12 years hands-on experience customer financial services. Experience administration benefits compensation programs Human Resources programs. Quickly learn procedures methods, exceptional organizational skills. Evidence practice high level confidentiality trustworthiness. Proven experienced team player bringing enthusiasm energy group efforts. Experience HR Professional 04/2013 06/2014 Company Name City State Respond resolve issues questions raised employees leaders regarding benefits, payroll, HR policies/procedures, general transactions HR-related activities. Utilizes in-bound phone queue, e-mail, face face receive inquiries well provide resolution. Provide accurate information counsel employees and/or people leaders questions issues, escalating appropriate. Act first point contact employee/manager questions Confirmation employments various external agencies liaise third party callers. Trainer new employees new procedures. Handles highly sensitive confidential information daily basis, acts liaison customer 2nd level support. Assist employees matters regarding leaves, including short-term disability long term disability, assist employees questions concerns regarding, work environment, problems management, leave absence, resignations etc. Thoroughly document record inquiries resolutions within information tracking database ensure recording complete information future reference archival purposes. Document escalation issues including party matter escalated. Begin applying troubleshooting techniques issues complex nature; determine escalation team leader specialist appropriate situation. Process HR and/or payroll transactions HR Management System (HRMS) Validate accuracy transactions, particularly affecting employee levels, pay benefits. Receive make telephone calls respond to, resolve customer inquiries concerns. HR Assistant 07/2011 05/2013 Company Name City State Liyanage Co, Trained worked senior management create HR policies procedures; recruit employees; create group benefits databases; develop orientation, training incentive programs. Manage leave-of-absence programs personnel records; administer benefits enrollment programs; administer HR budget; handle HR assistant workplace issues. Employee recruiting strategy Developed enforced company policy procedures Developed company personnel policies Facilitated criminal background check Managed employee rewards programs, Surveys research. Updated key human resource metrics, including turnover terminations, using reporting tools HRMS database Client/Advisor Professional 11/2011 07/2012 Company Name City State Ameripise Financial, Minneapolis MN. A leading company financial planning Assist advisor clients processing maintain financial products services offerings. Provide guidance assistance updating consumer lending products financial products. Interacting intra-company teams providing assistance completing customer cases product offerings. Guide advisors clients estate settlement, ownership changes, marital status changes beneficiary changes. Personal Banker 09/2008 09/2011 Company Name City State Wells Fargo Bank, Minneapolis MN, A foremost organization banking financial field. Customer assistance personal/business/consumer lending products Working Wells Fargo partners privet banking, insurance, mortgage, investment retirement increase solutions profits. Coaching working tellers customer representatives maximizing service sales solutions. Helping bring branch customer satisfaction scores striving meet optimum customer satisfaction resulting successful survey outcomes branch. Working loan office, originator, opening maintaining consumer loans Education Master Art Human Resources Management May 2012 Concordia University City State Bachelor Arts Art-(HR Communication April 2007 University Colombo City Sri Lanka",HR
"SENIOR MEMBER SERVICE ADVOCATE SHANNA SCRUGGS Professional Summary Motivated customer service specialist 20 years experience fast-paced, team-based environment high call volume environments. Skills account reconciliations, accounting, Accounts Payable, apollo, auditing, benefits, billing system, coach, com, Credit, client, customer satisfaction, data entry, database, delivery, fashion, features, FTP, General Ledger accounts, http, legal documents, Managing, Access, MS Excel, Mail, MS Office, Word, MySQL, Owl, pick, pricing, processes, Express, reconciling, maintain records, research, shipping, Troubleshooting Strong customer service orientation Problem solver Committed team success MS Office Skills Self-motivated Extremely organized Highly dependable Team leadership Quick learner MS Windows proficient Work History Senior Member Service Advocate 10/2015 Current Company Name – City State UnitedHealth Group Assisting members prescription benefits coverage Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) ChampVa plans, Ohio Bureau Workers Compensation Mail Order. Reviewing rejected claims, processing coverage determinations prescription coverage. Assisting pharmacies rejected claims overrides. Help guide educate customers prescription benefits, use plan, formulary, premiums status orders, claims inquiries. I also assist side sides help agents KPI's. I'am team super users assist agents computer system issues. Senior Member Service Advocate 10/2015 Current Company Name – City State UnitedHealth Group Assisting members prescription benefits coverage Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) ChampVa plans, Ohio Bureau Workers Compensation Mail Order. Reviewing rejected claims, processing coverage determinations prescription coverage. Assisting pharmacies rejected claims overrides. Help guide educate customers prescription benefits, use plan, formulary, premiums status orders, claims inquiries. I also assist side sides help agents KPI's. I'am team super users assist agents computer system issues. Senior Member Service Advocate 10/2015 Current Company Name – City State UnitedHealth Group Assisting members prescription benefits coverage Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) ChampVa plans, Ohio Bureau Workers Compensation Mail Order. Reviewing rejected claims, processing coverage determinations prescription coverage. Assisting pharmacies rejected claims overrides. Help guide educate customers prescription benefits, use plan, formulary, premiums status orders, claims inquiries. I also assist side sides help agents KPI's. I'am team super users assist agents computer system issues. Senior Member Service Advocate 10/2015 Current Company Name – City State UnitedHealth Group Assisting members prescription benefits coverage Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) ChampVa plans, Ohio Bureau Workers Compensation Mail Order. Reviewing rejected claims, processing coverage determinations prescription coverage. Assisting pharmacies rejected claims overrides. Help guide educate customers prescription benefits, use plan, formulary, premiums status orders, claims inquiries. I also assist side sides help agents KPI's. I'am team super users assist agents computer system issues. Hosting Consultant 01/2015 10/2015 Company Name – City State My primary responsibilities provide immediate appropriate technical/product support customers regarding GoDaddy hosting products. Provide assistance customers purchases, technical issues, questions, generally resolving customer concerns. Consult customers business needs matching GoDaddy products and/or solutions online goals. Managing Troubleshooting with: FTP, cPanel, Plesk MySQL Hosting Consultant 01/2015 10/2015 Company Name – City State My primary responsibilities provide immediate appropriate technical/product support customers regarding GoDaddy hosting products. Provide assistance customers purchases, technical issues, questions, generally resolving customer concerns. Consult customers business needs matching GoDaddy products and/or solutions online goals. Managing Troubleshooting with: FTP, cPanel, Plesk MySQL Hosting Consultant 01/2015 10/2015 Company Name – City State Godaddy My primary responsibilities provide immediate appropriate technical/product support customers regarding GoDaddy hosting products. Provide assistance customers purchases, technical issues, questions, generally resolving customer concerns. Consult customers business needs matching GoDaddy products and/or solutions online goals. Managing Troubleshooting with: FTP, cPanel, Plesk MySQL Designer Care Associate 03/2014 01/2015 Company Name – City State Origami Owl My primary responsibilities assisting independent designers customers via inbound calls, outbound calls emails order issues, product questions, tracking orders, processing requests refunds, missing items replacements defective products. Designer Care Associate 03/2014 01/2015 Company Name – City State Origami Owl My primary responsibilities assisting independent designers customers via inbound calls, outbound calls emails order issues, product questions, tracking orders, processing requests refunds, missing items replacements defective products. Designer Care Associate 03/2014 01/2015 Company Name – City State Origami Owl My primary responsibilities assisting independent designers customers via inbound calls, outbound calls emails order issues, product questions, tracking orders, processing requests refunds, missing items replacements defective products. Customer Care Advocate 08/2013 03/2014 Company Name – City State Ontrac My primary responsibilities taking inbound processes customer requests pick ups, delivery information, tracking shipment processing complaints making outbound calls customers, departments contractors provide resolution customers packages. Customer Care Advocate 08/2013 03/2014 Company Name – City State Ontrac My primary responsibilities taking inbound processes customer requests pick ups, delivery information, tracking shipment processing complaints making outbound calls customers, departments contractors provide resolution customers packages. Customer Care Advocate 08/2013 03/2014 Company Name – City State Ontrac My primary responsibilities taking inbound processes customer requests pick ups, delivery information, tracking shipment processing complaints making outbound calls customers, departments contractors provide resolution customers packages. International Certified Specialist 07/2010 08/2013 Company Name – City State My primary responsibility field high volume inbound call traffic assess customer needs. Manage variety database web-based programs provide timely response customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info pricing. Distribute calls, necessary, resources ensure customer needs handled timely fashion. Coordinate departments outages occur calls must redirected Promoting DHL Express services products customers every call. International Certified Specialist 07/2010 08/2013 Company Name – City State My primary responsibility field high volume inbound call traffic assess customer needs. Manage variety database web-based programs provide timely response customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info pricing. Distribute calls, necessary, resources ensure customer needs handled timely fashion. Coordinate departments outages occur calls must redirected Promoting DHL Express services products customers every call. International Certified Specialist 07/2010 08/2013 Company Name – City State My primary responsibility field high volume inbound call traffic assess customer needs. Manage variety database web-based programs provide timely response customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info pricing. Distribute calls, necessary, resources ensure customer needs handled timely fashion. Coordinate departments outages occur calls must redirected Promoting DHL Express services products customers every call. Customer Service Representative 08/2008 07/2010 Company Name – City State Alltel Wireless My primary responsibility resolve customer inquiries concerns regarding products services as, bills, coverage area, promotions, store locations hours. Increase customer satisfaction offering alternative solutions products.Follow established guidelines collect analyze information create resolution alternatives aimed reducing risk increasing revenue. Contact customers manually via auto dialer resolve non-payment issues research negotiate payment arrangements. Access update customer accounts computer billing system. Review bills explain fees charges service. Determine service suspension and/or disconnect appropriate initiate accordingly. Also sell products, features accessories. Customer Service Representative 08/2008 07/2010 Company Name – City State Alltel Wireless My primary responsibility resolve customer inquiries concerns regarding products services as, bills, coverage area, promotions, store locations hours. Increase customer satisfaction offering alternative solutions products.Follow established guidelines collect analyze information create resolution alternatives aimed reducing risk increasing revenue. Contact customers manually via auto dialer resolve non-payment issues research negotiate payment arrangements. Access update customer accounts computer billing system. Review bills explain fees charges service. Determine service suspension and/or disconnect appropriate initiate accordingly. Also sell products, features accessories. Customer Service Representative 08/2008 07/2010 Company Name – City State Alltel Wireless My primary responsibility resolve customer inquiries concerns regarding products services as, bills, coverage area, promotions, store locations hours. Increase customer satisfaction offering alternative solutions products.Follow established guidelines collect analyze information create resolution alternatives aimed reducing risk increasing revenue. Contact customers manually via auto dialer resolve non-payment issues research negotiate payment arrangements. Access update customer accounts computer billing system. Review bills explain fees charges service. Determine service suspension and/or disconnect appropriate initiate accordingly. Also sell products, features accessories. Processing Associate 01/2008 04/2008 Company Name – City State Randstad Vanguard My primary responsibility process monetary transaction include, address changes, opening new accounts, adding beneficiaries, adding legal documents client's systems. Review transactions accuracy, completeness adherence internal external regulations. Ensures timely completion client requests, Develops maintains thorough understanding departmental systems processing functions. Processing Associate 01/2008 04/2008 Company Name – City State Randstad Vanguard My primary responsibility process monetary transaction include, address changes, opening new accounts, adding beneficiaries, adding legal documents client's systems. Review transactions accuracy, completeness adherence internal external regulations. Ensures timely completion client requests, Develops maintains thorough understanding departmental systems processing functions. Processing Associate 01/2008 04/2008 Company Name – City State Randstad Vanguard My primary responsibility process monetary transaction include, address changes, opening new accounts, adding beneficiaries, adding legal documents client's systems. Review transactions accuracy, completeness adherence internal external regulations. Ensures timely completion client requests, Develops maintains thorough understanding departmental systems processing functions. Accounts Payable Clerk 11/2004 01/2008 Company Name – City State Tempe Schools Credit My primary responsibility maintaining auditing. Union General Ledger accounts, account reconciliations, data entry, posting reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records Accounts Payable prioritize pay invoices received rate 70-90 invoices paid per week. I also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions bankruptcy accounts continue coach employees handle transactions sensitive accounts. I experienced MS Office, mainly MS Excel Word. Accounts Payable Clerk 11/2004 01/2008 Company Name – City State Tempe Schools Credit My primary responsibility maintaining auditing. Union General Ledger accounts, account reconciliations, data entry, posting reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records Accounts Payable prioritize pay invoices received rate 70-90 invoices paid per week. I also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions bankruptcy accounts continue coach employees handle transactions sensitive accounts. I experienced MS Office, mainly MS Excel Word. Accounts Payable Clerk 11/2004 01/2008 Company Name – City State Tempe Schools Credit My primary responsibility maintaining auditing. Union General Ledger accounts, account reconciliations, data entry, posting reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records Accounts Payable prioritize pay invoices received rate 70-90 invoices paid per week. I also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions bankruptcy accounts continue coach employees handle transactions sensitive accounts. I experienced MS Office, mainly MS Excel Word. Education GED apollo-resume.co 1996 Mesa Community College GED 1996 Mesa Community College City",ADVOCATE
"HR MANAGER Summary Human Resources Manager practical understanding business needs. Areas expertise include conflict management employee training. Human Resources Generalist promotes team-oriented open-door environment conducive successful staff. Offering [Number] years experience knowledge training, orientation incentive program creation. [level management] -level Human Resource executive works executives translate business strategies HR actions drive business results. nager [years experience] years managerial experience. Strong strategic-planning people-management skills. Highlights Compensation/payroll Regulatory compliance Staff development Compensation/benefits administration Policy/program development Salary structure/compensation analysis Performance management strategies Interviewing expertise Staffing recruiting professional Hiring retention Training development Employee relations Experience Company Name City State HR Manager 04/2016 Current Sunningdale Tech (Thailand) Co.,Ltd. Type business Tooling Plastic Injection. Company Name City State HR Admin.Manager 09/2013 04/2015 Responsibility Report directly CEO Transformed HR administrative role strategic business partner, including working management level drive key business implement performance initiative, conducted extensive analysis existing HR Organization Development business plan dated policies, procedure, service, program operation. Direct HR function including recruiting, hiring practice, benefit Compensation. Develop standardized organizational model clarify authority responsibilities. Learning development providing guidance learning development manager team well set training system, implementing identify areas need attention improvement. Ensure legal compliance monitoring implementing applicable labor law requirements, conducting investigation, maintaining record, representing organization hearing. Deal complex disciplinary/grievance HR issues, using HR company knowledge evidencing appropriate decision making skills Overseeing manage administrative activities company, ensuring work processes maximized efficiency. Sekisui lec Thailand Co., Ltd. ESIE, Rayong Type business PVB Interlayer Film Laminated Glass. Company Name City State General Administration Asst. Chief 11/2002 09/2013 One year break living abroad Promoted fulfill broad range HR functions, including Purchasing General Administration ensuring meet company's goal Human Resource Handle Played key role ensuring successful full spectrum HR Operation system program :- Recruitment Selection Managed recruitment process effective efficient manner Maintain up-to-date recruitment progress implemented reporting process manpower concerns. Coordinates, negotiates liaises employment advertising agent service fee, advertisement recruitment interview schedules. Conducts interview executive levels arranges interviews management levels. Managing orientation program employee business culture Training Development Identify key skills, specialty skills propose training needs accordingly Responsible developing maintaining standard, developing meeting objectives, continuous improvement department operations, developing strategic plans meet company goals, managing assigned staff. Compensation benefits Monitor alert division manager variance concerns issues. Compile data needed annual salary review, annual performance appraisal analysis promotion, annual bonus. Improve Implemented performance measurement development. Supervise manage HR function generalist job assign Division Manager Purchasing Supervise manage purchasing function Oversea Domestic concerns. Supervise lead procurement group phases. Prepare purchase requisitions, initiative approve issues purchase orders accordance company policy negotiated terms conditions. Other job assign Division Manager General Administration Managerial Overseeing administrative activities company, ensuring work processes maximized efficiency. Contributes team effort accomplishing related results needed. To supervise general administrative support serve general resource direct inquiries wide variety requestors Planning scheduling projects ensuring timely completion Work closely General Administration Manager perform executive administrative tasks supporting requestors internal external Coordinating workflow maintaining productive work environment Develop recommend administrative processes procedures assure efficiency Work closely Administrative Manager coordinate efforts towards meeting deadlines clarifying priorities Establish processes schedules ensure required submissions made accurately timely manner Respond initiate inquiries (questions regarding purchasing, personnel, facilities, administration, specialized programs, etc.). Explain policies, answer questions, independently resolve problems wheneverfeasible. Company Name General Manager HR Director As HR Manager, take responsibility conceptualizing spearheading new HR initiatives, development management effective responsive human resource functions, well leading HR team full spectrum human resource activities Formulate implement human resource policies procedures line company's business goals Manage compensation staff benefits programmes including leave management Develop implement performance appraisal performance management systems levels staff line company objectives Manage recruitment selection activities meet manpower requirements departments Assess short long term training needs well plan direct training development programmes raise competency employees Oversee payroll administration submit necessary statutory reports relevant authorities Handle grievances disciplinary matters Plan carry company events foster harmonious working environment Conduct exit interviews, analyse turnover determinants implement appropriate corrective actions Overseeing manage administrative activities company, ensuring work processes maximized efficiency. Type business Steel Metal Worksheet. Education Master Public Administration 2012 National Institute Development Administration (NIDA) Comprehensive English Course Cultural Exchange Program 2007 City State USA Bachelor Education 2002 Chulalongkorn University Accomplishments Complete ongoing training areas :- Human Resource Management (PM APM Certification Course) Analytical Problem Solving Prevention Tax ISO/TS 16949 ISO 14001 requirements Leadership Competency Work Performance Appraisal Labor Law Balance Scorecard KPI Happy Work Place Welfare Salary Structure Recruitment Compensation Benefit Corrective Preventive Action By 8D report Why Why Analysis Technique Safety Supervisor Level Software Expertise Efficient MS Office package surfing internet. Skills Administrative, administrative support, advertising, set, benefits, business plan, clarify, Good communication skills, Interpersonal Skills, continuous improvement, decision making, English, Film, hiring, Human Resource, HR, law, legal compliance, Managerial, Managing, Exchange, organizational, payroll, performance appraisal, performance management, personnel, policies, processes, procurement, progress, promotion, speaking, purchase requisitions, Purchasing, Recruitment, recruiting, reporting, scheduling, strategic, strategic plans, Type, workflow",HR
"KEYHOLDER Summary Creative, hands-on professional expertise art direction project management,Marketing special promotions Highlights Professional photoshoot/modeling experience Fashion Visual Merchandising Professional runway experience, Professional standing fashion model Self taught abstract, visual mix media artist Professional photo shoot experience Self-motivated professional Accomplishments KNOWLEDGE OF OFFICE PRACTICES AND ITS PROCEDURES, PUBLIC RELATIONS,RULES,POLICIES,PROCEDURE COMPLAINTS AND TRANSACTIONS BEING PROCESSED TYPING/ KEY BOARDING HAS DEMONSTRATED SPENDING EXTENSIVE TIME TROUBLESHOOTING AND ASSISTING CUSTOMERS OVER THE PHONE FOR GREAT CUSTOMER EXPERIENCE PROLIFIC SALES EXPERIENCE IN RETAIL BUSINESS AND PHONE ENVIRONMENT SKILL IN OPERATION OF OFFICE EQUIPMENT,CASH REGISTER E-MAIL, IN-PERSON CONTACTS AND OR BY OTHER MEANS OF INTERNAL AND EXTERNAL CUSTOMERS COLLATE AND CLASSIFY INFORMATION ABOUT DATA REFERRALS UPON REQUEST. Experience KEYHOLDER 01/2015 Current Company Name City State -MOD, MANAGER ON DUTIE WHEN MANAGERS ARENT PRESENT -OPEN AND CLOSING OF STORE -RUNNING DAILY STORES PERFORMANCE REPORTS -OPENING DAY AND END OF DAY PAPERWORK -MANAGEMENT DUTIES, PUSHING ASSOCIATES TO SELL -BACK STOCK COORDINATOR -INVENTORY CLOSING -CASHIER -SAFE COUNT AND MONEY HANDLING ​ CASHIER 09/2014 04/2014 Company Name City State -CASHIER -MAINTAINING COMPLETE KNOWLEDGE OF ALL FOOD AND BEVERAGE ITEMS,PRICES,AND AVAILABILITY. -EFFECTIVELY WELCOMING EVERY CUSOTMER WHILE PROVIDING GREAT SERVICE -STORE MERCHANDISING,STOCKING AND ROTATING PRODUCTS -EFFICIENTLY WORKING THE REGISTER TO COMPLETE MONETARY TRANSACTIONS -UPON REQUEST RESPONSIBLE FOR COPYNG AND E-MAILING CUSTOMER RECEIPTS SEASONAL SALES ASSOCIATE 10/2013 11/2013 Company Name City State -SEASONAL SALES ASSOCIATE, STORE CUSTOMER GREETER -MARKETING SPECIAL STORE PROMOTIONS OF WHOLE STORE BUY ONE GET OTHER 50 PERCENT OFF -RESPONSIBLE FOR COMPLETING ALL ORDERS OVER PHONE -UPDATING CUSTOMER E-MAIL LIST -ASSISITING CUSTOMERS THROUGHOUT THE STORE SEASONAL SALES ASSOCIATE 10/2013 12/2013 Company Name City State -SEASONAL SALES ASSOCIATE -IN STORE CUSTOMER GREETER -IN CHARGE OF ASSISTING VISUAL AND FLOOR DISPLAYS TO ENSURE EVERYTHING MEETS STORES STANDARDS -MARKETING FOR ALL SPECIAL PROMOTIONS -CASHIER -ASSISTING CUSTOMERS WITH SHOES,ACCESSORIES,AND BAGS -CUSTOMER ORDER SHIPMENTS AND INVENTORY STORE COORDINATOR 02/2010 08/2010 Company Name City State -STORE COORDINATOR -ORGANIZED ALL MANNEQUIN DISPLAYS -MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES -VISUAL MERCHANDISING FOR STORE -IN CHARGE OF OPEN AND CLOSING STORE -IN CHARGE OF UPDATING AND REPORTING STORE INVENTORY -UPDATING CLIENTELE LIST -RESPONSIBLE FOR HELPING CUSTOMERS LIFT HEAVY ITEMS TO THEIR CAR SUCH AS FURNITURE -ASSISTING ALL CUSTOMERS OVER PHONE STUDIO COORDINATOR 04/2009 09/2009 Company Name City State -STUDIO COORDINATOR -ORGANIZED INTERIOR DESIGN FOR THE BUILDING -MARKETING FOR ALL SPECIAL PROMOTIONS -HEAD OD CLERICAL AND SECRETARY WORK -STORE VISUAL MERCHANDISER -MANAGING ALL MANNEQUINS AND JEWELRY DISPLAYS -RESPONSIBLE FOR CREATING STUDIO EVENTS SUCH AS MAKEUP AND BEAUTY BAR OUTING, GALLERY HOP FASHION GRAND OPENING NIGHT ANY UPCOMING EVENTS -MAKING APPOINTMENTS -TAGGING AND PRICING ITEMS ​ ​ SERVED 01/2008 11/2013 Company Name City State IN VARIOUS AREAS OF THE ESTABLISHMENT ENSURING GREAT CUSTOMER EXPERIENCE ALLOWING A PROMOTION TO CERTIFIED TRAINER IN CHARGE OF INVENTORY, SPECIAL PROMOTIONS,GATHERS NEW INFORMATION FOR NEW EMPLOYEES, GIVES FEEDBACK AND REVIEWS PAPERWORK TO DETERMINE WORKING STATUS. MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES. DATA ENTRY SPECIALIST 01/2008 01/2011 Company Name City State TRANSPORTED VARIOUS PETITIONS AND SERVYS INTO ITS DESIGNATED COUNTY OFFICE CIRCULATED PETITIONS FOR CERTAIN ISSUES IN ORDER TO GET ONTO NOVEMBERS BALLET SUMMITING CIRCULATED PETITIONS INTO THE COMPANIES DATA BASE BEGAN AS A PETITIONER WHILE GETTING PROMOTED INTO A DATA ENTRY SPECIALIST FOR THE QUAL- ITY CONTROL DEPARTMENT ENGAGING QUESTIONNAIRE ASSISTANCE OVER PHONE STUDIO COORDINATOR 4TH AND HIGH HAIR AND FASHION STUDIO 2009 ORGANIZED INTERIOR DESIGN FOR THE BUILDING MARKETING FOR ALL SPECIAL PROMOTIONS WAS THE HEAD OF CLERICAL AND ALL SECRETARY WORK WHILE UPDATING THE CLIENTELE LIST. Education ASSOCIATE OF ARTS ASSOCIATE OF ARTS 2010 COLUMBUS STATE COMMUNITY COLLEGE City State USA MEMBER OF COLUMBUS STATE VOLLEBALL TEAM WHILE GATHERING VOLLEYBALL STATS COURSEWORK:SCICOLOGY 101,103,104, HUM101-114, CHEM 101-111 GPA:3.6 Skills CLERICAL, CLIENTELE, DATA ENTRY, DATA BASE, FASHION, INTERIOR DESIGN, INVENTORY, MARKETING, OFFICE, PHONE",APPAREL
"STAFF ACCOUNTANT Summary Flexible Accountant adapts seamlessly constantly evolving accounting processes technologies. Committed keeping accurate accounting records. Possesses natural knack numerical accuracy calculating balances. Highlights Account reconciliations Cash-flow report generation ACCPAC accounting skills Accounts receivable professional Accounting operations professional Knowledge Sage General ledger accounting aptitude Complex problem solving Great Plains knowledge Effective time management Proficient SAP Microsoft Office proficiency Excel spreadsheets Meticulous attention detail Results-oriented Self-directed Time management Professional mature Resourceful Strong interpersonal skills Strong communication skills Expert customer relations Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Researched resolved billing problems previously missed. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Professional Experience Company Name December 2009 Current Staff Accountant City State Prepares general ledger entries maintaining, coding, processing records files; reconciling accounts. Responsible recording journal entries, compiles, identifies analyzes changes account reconciliations, researching resolving variances. Prepares consolidated internal external financial statements gathering analyzing information general ledger system sub- companies. Maintains balances automated consolidation system inputting data; verifying data. Analyzes information options developing spreadsheet reports; verifying information. Assisting financial statement review preparation, providing support toward interim annual financial statement audits. Receive, maintain control payable 10 companies multi-million dollar corporation, using internal system process dissimilar documents refunds. Audit reconcile purchase orders incoming invoices. Contact vendors advise ordering requirements discuss pricing. Ensuring correctness billings supporting documentation. Record, process reconcile General Ledger entries. Drafting correspondence, data entry various computer systems, established filing systems record keeping. Consult staff discuss price quotes, technical specifications matters purchases. Work requester justify using certain vendors, large business sole source orders. Provides immediate staff assistance supervisor variety confidential sensitive matters involving operations. Identifies activities situations may adversely impact company plans. Process payroll contract employees. Performs research consolidates information various offices advises supervisor senior management recommended solutions conflicts problems. Company Name June 2009 September 2009 Accounting Clerk City State Bill, sort, verify, mail invoices 2000 residential commercial accounts, monthly quarterly Flexibill. Produce end month reports. Compile shut register delinquent accounts monthly. Post payments accounts. Answer incoming calls regarding bills. Reconcile bank statements daily. Schedule maintenance calls maintenance team per request. Make necessary adjustments bills updates accounts. Company Name July 2008 February 2009 Accounting Clerk/ Human Resources City State Processed personnel actions promotions, pay change, transfers new hire Personnel. Researched potential employees new markets via Internet, Advertising, Job Fairs. Screened, interviewed, qualified, counseled, hired, facilitating orientations new employees; coordinated payroll; Demonstrated excellent organization, problem solving, negotiating skills. Communicated persuasively effectively high-level corporate executives business owners. Monitored ensured compliance applicable employment laws regulations. Initiated maintained communication coordination activities Branch Manager Area Vice President serving central contact service issues resolutions. I code enter personnel data automated systems New Hires. Verify enter time attendence employees Quickbooks payroll. Process payroll. Produce settlements product received vendors. Enter settlements payment approval owner. Assist Plant Manager Controller maintaining electronic calendar schedule appointments needed including arranging conferences various meetings well assisting procedural aspects preparing correspondence reports Company Name July 2007 June 2008 Business Operations Associate City State Managed customer accounts, including limited invoicing, collections, Purchase Order tracking, customer service working customers answer questions, offer option resolve outstanding issues. Made routine welcome maintenance calls customers managed total accounts receivable Aging $3.2 million. Duties also included keeping time attendance using timekeeping system. I processed personnel actions promotions pay change. I applied knowledge skills use implement principles securing, analyzing, evaluating essential facts needed decision. I exercises considerable independence reviewing classification variety non-controversial lower-graded clerical administrative, technician, semi-skilled wage grade positions; I applied classification standards criteria order determine title, pay play, series, grade level; I applied knowledge human resources (HR) rules, procedures, technical methods concerning position classification, position management, HR automated systems; I reviews requests completeness, accuracy, presence necessary supporting documents; retrieves data HR automated system; I provided information advice visitors callers regarding HR procedures; uses multiple office automation software; I used word processing software create, copy, edit, store, retrieve, print position descriptions, forms. I transmitted received documents messages electronically using personal computers workstations networked linked computers workstations; I performed duties assigned. Company Name March 2007 July 2007 Accounting Clerk City State Classified accounting transactions. Entered contractors bill able hours labor payment. Pay subcontractors invoices Tactfully ascertains purpose visit call referred superior appropriate operating personnel, multi-line phone system. Adjusted incorrect invoices prior entering system. Prepared control documents posting documents reflecting entries made. Reviewed pending items ensured follow-up action taken items pending. Conduct cycle count three warehouses. Input renovation jobs NX/View. Charge material jobs Solomon. Assign job numbers new contracts. Enter invoices entered issues/returns received sub contractors. Serve Timekeeper 25 employees using ITAS well perform facilitator administrative duties including greet assist clients; maintain update staff calendar for: OS Director OS HR Manager; create organization charts, schedules spreadsheets using Excel PowerPoint; order supplies staff; sort mail Schedule, coordinate, organize staff meetings routine/essential meetings required. This include: confirming location (reserve conference rooms), sending invites attendees, confirmation attendance, updates forwarded staff via email; etc. Company Name September 2006 February 2007 Accounting Clerk City State Company Name April 2006 August 2006 Assistant Bookkeeper City State Company Name September 2004 December 2005 Customer Service Representative City State Education Strayer University 2014 Bachelor Science Accounting State United States Strayer University 2011 Associate Applied Science Business Management State United States Skills Proficient Microsoft Office 2010 Access, Word, Excel, Outlook, Alpha-5, System Application Process (Sap), Windows (2007,XP, NT, 2000, 98, 95, 4.1) MS DOS, MAS 90/200, NX/View, Sales Logic, Solomon ,Great Plains, Scrapware, Scrap Dragon Oracle People Soft 8.9, IQMS, Laser fiche,Type 60 wpm",ACCOUNTANT
"STUDENT Professional Summary Completed Bachelors Science Interdisciplinary Social Science Minor Conflict Analysis Trauma Studies August 2015. Possesses strong interpersonal skills desire career social sciences. Served 8 1/2 years' US Army experience professionalism, dedication duty, integrity. Extensive background Executive Administrative affairs 4 year period, including experience employee training, personnel information management, counseling mentorship, conflict resolution, general office operations, communication, mediation, coordinating travel. Demonstrated success developing training modules coordinating ceremonies. Core Qualifications Personnel Management; Personnel Information Management; Proficient Microsoft Outlook/Excel Word/Power point; Employee Relations; General Office Operations; Orientations/Ceremonies Training Development; Performance Management; Ability type 45 wpm Experience Student June 2013 Current City State Diligently maintained living environment three individuals two pets completing Bachelors Science distance learning. Provided three nutritional meals daily. Responsible care well-being one child. September 2004 June 2013 Company Name 35-40 hrs. Executive Administrative Assistant September 2012 April 2013 Company Name City State Essential member Army communications maintenance team primarily responsible performing field sustainment level maintenance avionic navigation flight control systems, stabilization systems equipment. Maintain, test repair communication equipment Install repair circuits wiring Calibrate align equipment components Test isolate faulty assemblies components Replace parts, rewire equipment interconnect components semiautomatic telephone switchboard. Executive Administrative Assistant Senior Commander September 2011 September 2012 City State Coordinated scheduled training visits, briefings, appointments, correspondences travel arrangements 1st Infantry Division Deputy Commanding General/Senior Commander. Possess excellent people skills, proven ability communicate well levels professionals. Detail-oriented proven effectiveness multi task high-impact fast-paced environments, juggling multiple priorities simultaneously good judgment. S3 Operations Noncommissioned Officer: 40+ hrs 40hrs Supervised, trained led 5 soldiers daily basis. Responsible creating maintaining Brigades operation orders, detailing delegating tasks subordinate units. Maintain flight logs incoming/outgoing flights individual flight records. Executive Administrative Assistant January 2011 September 2011 40+ hrs 1st Infantry Division Fort Riley, KS Served Executive Administrative Assistant Division Command Sergeant Major facilitating flow information Division Command Sergeant Major, subordinate Command Sergeant Major Sergeants Major, staff necessary. Coordinated scheduled training visits, briefings, appointments, correspondences travel arrangements. Executed 15 boards 27 award ceremonies recognizing Soldiers Civilians contribute esprit de corps superior performance duty. Provided expert oversight evaluation reports, awards, administrative matters. Supervised mentored 2 Soldiers daily operations. Administrative Assistant June 2010 December 2010 Company Name City State 35-40 hrs Served administrative assistant brigade command group. Instructor brigade junior leader course, me0ntoring developing 54 students across three month period. Developed lesson plan composite risk management adopted brigade standard. Coordinated 25 air ground travel arrangements Brigade Command Sergeant Major. Orderly Room Clerk January 2009 June 2010 Company Name City State 35-40 hrs Served company orderly room clerk personally responsible developing utilizing company. database efficiently maintaining personnel records 320 personnel family readiness rosters. Responsible training, health, welfare, technical guidance 3 personnel. Cashier/Copy Center May 2003 July 2004 Company Name City State 35-40 hrs Maintains adequate stock resale items. Operated computer system calculates marks prices Operated electronic checkout system, makes change, verifies change fund amount currency received assigned shift. Assists customers answering questions concerning prices, identification, location items. Counts cash negotiable instruments prepare accountability report. Manages self-check-out registers assisting customers correct processing purchases. Changes register tape, clear routine equipment scanning jams registers. Education Bachelor Science Interdisciplinary Social Science August 2015 Kansas State University City State USA Interdisciplinary Social Science Coursework Sociology, Psychology Communications focusing conflicting behaviors society ability critically analyze effects behaviors fit norm workforce, criminal justice system, domestic, historical perspectives. Minor Conflict Analysis Trauma Studies: Provides theoretical empirical framework model analysis study trauma, violence, conflict, consequences. This emerging study delivers knowledge establishing post-trauma post-conflict reconstruction practice, research, service, policy improve interpersonal social systems. GPA: GPA: 3.41 GPA: 3.41 High School Diploma May 2004 North Garland High School City State USA GPA: GPA: 2.7 GPA: 2.7 Professional Affiliations National Society Collegiate Scholars (NSCS); Sigma Alpha Lambda (SAL) Skills administrative, Administrative Assistant, Army, Bachelors, interpersonal, criminal justice, database, Detail-oriented, Employee Relations, fast, General Office, Instructor, lesson plan, Excel, Microsoft Outlook, Power point, Word, navigation, excellent people skills, Performance Management, Personnel, Personnel Management, Psychology, research, risk management, scanning, switchboard, telephone, Trauma, travel arrangements, type 45 wpm, wiring",AVIATION
"SOCIAL ENGAGE SALES Summary My Current role represents Komli's entire social media business across Thailand. I take Komli's social offerings brand performance advertisers well regional/local agencies. This involve going market social advertising options across Facebook, Twitter social partnerships Komli brings market. It also involves demonstrating use Komli's technology offerings across social benefit customers long run. I directly responsible team's targets, growth, retention etc. would also involved delivering platform demonstrations agencies clients, signing long-term tech advertising contracts, organizing executing trainings orientation clients. Key success metrics hitting quarterly target, retaining existing clients, ensuring personal professional growth direct teams, regional reporting management Highlights Skills: Presenting speaking Educating training Platform operational expertise Sales marketing Social Media understanding Setting achieving targets Pipeline sales planning Account management support Leadership Mentoring Team-work Business planning Sales Relationship building Management Communication Proactive approach Problem solving Experience Social Engage Sales 01/2015 Current Company Name City State The Technical Account Manager directly manages portfolio clients using social media ads management platform. The key metric success amount media spend system softer metrics like number features used success KPI's client trying achieve platform. The Account Manager play integral role recommending implementing strategies meeting client goals. This individual drive renewals retention. This position responsible customer on-boarding, implementation, account growth, technical support account success. Key Responsibilities:Conduct one month orientation training sessionsProvide service levels clients documented service level agreements Daily account customer relationship management provide technical support assigned clients Assist product trainings perform Quarterly Business reviews needed Act liaison internal teams ensure customers' needs met Understand customer usage provide best practices support encourage platform used optimum Reviews client accounts reports determine needs/priorities clients engage regular proactive service management discussions Enhance client relationships extensive knowledge client's marketing goals personal face-to-face interactions Identify communicate up-sell opportunity within account Deliver satisfied customer relationships result references, case studies, renewals Get client feedback advise product road map Communicate consistently customers throughout contract lifecycle, escalating important issues needed Senior Sales Manager 01/2014 12/2014 Company Name City State Vserv.mobi Singapore limited)-Follow process outlined VP (Vikas Gulati). Weekly reports detailed pipelines updated weekly basis. List accounts agencies managed Weekly Review Call-Managing Unilever OMD rest local account regional Thailand perspective-Follow process outlined VP weekly pipeline give clear status allccounts… Need make sure company revenue track hit brand business towards US$200K outlined AOP numbers Sales lead 08/2011 01/2014 Company Name City 1.Vserv.mobi Singapore limited) Follow process outlined VP. Weekly reports detailed pipelines updated google docs weekly basis. List accounts agencies managed. Weekly Review Call Managing Unilever OMD rest local account regional Thailand perspective Follow process outlined VP weekly pipeline give clear status accounts.. Need make sure company revenue track hit brand business towards US$ 200K outlined AOP numbers. Develop cultivate leads sales pipeline Assess potential business deals, negotiate favorable terms, gain commitment Generate sales leads personal, professional external networks Present, negotiate sell Online Media's products prospective agency direct clients, typically pitching executives, media planners marketing managers Establish, develop maintain business social relationships current potential clients Participate promotional events trade shows seminars Work members regional team anticipate respond variety business needs. Business Development Consultant 01/2011 07/2011 Company Name City Identify qualify new software opportunitiesfor Oracle Consult C-level executives determine business issues Engage Oracle team provide best engineered solutions. Cooperate Account Managers Partners close projects Create Account plans ensure Target achievemen Contribute revenue generation database license business Build maintain effective customer partner relationships Promote Oracle technology product events, webcasts phone calls Host events Oracle Thailand Technology team. Education BBA Marketing Management 2011 Assumption university City State Thailand Marketing Management High School Diploma Assumtion University Bangkok, Bangkok, thailand Matt-Sci, 2006 Hadyai vittayalai school Hadyai, Songkla, Thailand Skills agency, C, clients, database, Managing, marketing, networks, Oracle, sales, seminars, phone, trade shows",DIGITAL-MEDIA
"ADMINISTRATION ASSISTANT Professional Summary Professional knowledgeable Receptionist versed administrative support customer service. Offering 10 years experience managing company reputation customers. Highly efficient accurate strong planning, problem-solving communication skills. Knowledgeable professional Receptionist skilled administrative support customer service. Bringing 10+ years experience managing fast-paced, front desk operations.. Adaptable Administration Clerk expertise managing emails phone calls various departments. Highly skilled editing proofreading correspondence documentation. Ready new position involves handling various tasks fast-paced settings. Smart professional fluent spanish. Energetic knowledgeable administration assistant. Considered enterprising adm. assistant ability lead talented teams. Skills Scheduling Office administration Administrative support Budgeting Appointment setting Recordkeeping Documentation control Document retrieval Spanish skills Medical office administration Insurance claims Completing insurance forms Appointment scheduling Billing coding Customer service Work History Administration Assistant 12/2018 Current Company Name – City State Transferred directed phone calls, guests mail correct staff members Provided administrative services, including phone email correspondence, making copies handling incoming outgoing mail faxes Managed office inventory restocking supplies placing purchase orders maintain adequate stock levels Communicated customers via phone email confirm deliveries respond inquiries Kept reception area clean neat give visitors positive first impression Completed mailed bills, contracts, policies, invoices checks Maintained office supplies inventory checking stock ordering new supplies needed Assisted coworkers staff members special tasks daily basis In charge scheduling, canceling, client appointment Greet clients directed correct staffing Pulled filed client filed Office Assistant 01/2018 12/2018 Company Name – City State Opened properly distributed incoming mail promote quicker response client inquiries Maintained organize files documents Maintained updated filing bills, bill payment, inventory incoming going mail Operated office equipment copier machine, fax machine Managed cleanliness office refilled office supplies needed Welcomed greet visitor, screened calls, directed appropriate staff, opened incoming mail distributed recipients Supported clerical needs 10+ assistants, including taking messages, scanning documents routing business correspondence Certified Medical Assistant 09/2000 09/2012 Company Name – City State Collected documented patient medical information blood pressure weight Enhanced patient outcomes providing knowledgeable education procedures, medications physician instructions Called faxed pharmacies submit prescriptions refills Documented vital signs health history Sanitized, restocked organized exam rooms medical equipment Directed patients exam rooms, fielded questions prepared physician examinations Directed patients examining rooms coordinated transportation assistance necessary Gathered forms, copied insurance cards collect patient information billing insurance filing Obtained client medical history, including medication information, symptoms allergies Updated inventory, expiration vaccine logs maintain current tracking documentation Assessed, documented monitored vital signs 20 patients per day Collected documented patient medical information blood pressure weight. Assisted routine checks diagnostic testing collecting processing specimens. Education Associate Arts Business Administration American International University City Graduated 3.3 GPA Coursework Billing, coding medical ICD Some College (No Degree) Certified Nursing Assisting 1998 Resurrection Hospital City Some College (No Degree) Certified Medical Assistant 1976 Bryant School City",ADVOCATE
"ACCOUNTANT II Professional Summary Highly analytical, results-driven tax accounting specialist works quickly accurately tight deadlines. Extensive knowledge [Software program] Skills Account reconciliation specialist Advanced bookkeeping skills Self-motivated professional Budget analysis Strong communication skills Superior attention detail MS Office Suite Work History Accountant II 09/2013 Current Company Name – City State Individually responsible creating Standard Operating Procedure manual Accounting department currently used employees, new hires, executives internal well external auditors. Solely responsible creating maintaining monthly Statistical report generated various banking transaction types, deposits, withdrawals, payments, different types loans booked, transfers factors affecting membership Credit Union. I also analyze report, looking possible errors, researching solution errors, correcting errors preparing final report reviewed utilized Board Members, CEO senior staff members make executive decisions. Responsible reconciling monitoring complex General Ledger transactions affecting assigned accounts, researching differences communicating outstanding items appropriate personnel. Responsible ensuring expenses coded appropriate General Ledger accounts payments submitted vendors timely manner. Responsible developing establishing procedures ensure adequate controls accounting functions met. Responsible maintaining Troubled Debt Restructured (TDRs) files auto loan, credit card loan mortgage loan accounts making necessary journal entries record recoveries books. Responsible recurring journal entries. Responsible maintaining accounting records reports ensure compliance using current GAAP principals company policies. Human Resources Compliance Assistant 09/2011 08/2013 Company Name – City State Assisted HR Generalist structuring implementing new procedures policies benefits, incentives new hires. Maintained HR files personnel files 110 employees. Assisted HR Generalist new hire orientation. Processed payroll 110 employees bi-weekly basis prepared monthly, quarterly yearly payroll report. Updated Compliance programs regular basis. Maintained, assigned tracked progress completed course work approximately 110 employees 6 executives using Better Value Service (BVS) Learning Management System. Worked Human Resource Specialist, Training Manager department managers ensure staff needs met line compliance department's strategic goals federal regulatory requirements. General administrative support Compliance/Training Manager include gathering statistical data filing various required regulatory reports. Track, record, audit member accounts money laundering suspicious account activities use Verafin automated anti-money laundering software. Accounting Assistant 10/2010 08/2013 Company Name – City State Responsible entering approved bills accounting system processing checks, Automated Clearing House (ACH) Electronic Funds Transfer (EFT) make payments. Responsible maintaining vendors' accounts payable records including 1099's W-9's. Responsible preparing weekly reimbursement vouchers business expenses charge Corporate Visa Accounts managers, executives board members. Responsible processing Share Drafts Daily Balancing ending cash totals branches. Provided back support accountant positions assisted accounting department projects needed. Education Bachelor Science Accounting Business Administration 5 2011 University Maryland University College, Shady Grove Center Accounting Business Administration Associate Arts Business Management 5 2009 Montgomery College Business Management Affiliations Volunteered Cherry Blossom Festival 2012 2013 Association Government Accounting (AGA) Scholarship Recipient 2010 Student Council Member, Universities Shady grove 2009 2011 Skills Accounting, accountant, Accounting Software, accounts payable, administrative support, banking, benefits, bi, Credit, Electronic Funds Transfer, filing, General Ledger, Human Resource, HR, MS Access, MS Excel, money, MS Power Point, MS Word, payroll, Peachtree, personnel, policies, progress, QuickBooks, reconciling, researching, Sage, strategic",ACCOUNTANT
"REGIONAL BANKING DISTRICT MANAGER VICE PRESIDENT Professional Summary Motivated tenured manager demonstrated knowledge industry best practices operations. Proven skills enhancing productivity, efficiency bottom-line profits forward-thinking leadership. Bringing twenty years experience financial customer service, sales problem solving field, 15 years management experience. Ready take challenging, growth-oriented role provide fulfillment professional purpose. Skills Negotiation Business planning Staff Management Business Development Strategic planning Financial Management Sales marketing Leadership Adaptability Customer Service Organization Time management Creative Enthusiastic Work History Regional Banking District Manager Vice President Company Name City State June 2011 Current Responsible leading, growing mantaining customer relationships local branches wih 3.5 billion customer deposits Oversaw average 125 employees, diretly managed led 11 Branch Managers throughout Westside Santa Monica area Revitalized operations realigned plans better capture new opportunities take advantage changes customer habits. Worked diligently resolve unique recurring complaints, promoting loyalty, prioritizing customer needs enhancing operations Supervised 11 locations enforce high-quality standards operations loss prevention operational processes. Conceptualized implemented strategies realign operational strategies enhance personnel management approaches. Met deadlines proactively managing individual team tasks streamlining processes throughtout branches industry. Spearheaded routine operations special program initiatives regional group, including digital implmenation skill development. Modeled best practices sales customer service. Located, developed promoted talented employees cultivate collaborative hardworking leadership team. Partnering different lines business support client needs apply unified approach meeting business expectations goals Branch Manager Vice President Company Name City State April 2007 June 2011 Encouraged employee development promoted management staff within. Supervised branch operations made continuous improvements area. Utilized up-to-date information make effective decisions governing bank operations. Set risk management policies mitigate bank losses. Defined strategies made proactive adjustments maintain results. Provided direction leadership employees Upheld stringent bank standards loans, money handling legal considerations. Represented bank community events establish strong ties promote business. Reviewed historical records, current operational data forecasting information identify capitalize system enhancement opportunities. Performed banking, business administration financial tasks guarantee five-star service clients. Developed strategic plans day-to-day financial operations. Supported Regional Bankign Distirct Manager special projects additional job duties. Built maintained productive relationships internal external customers partners facilitate business success. Service Manager Assistant Vice President Company Name City State August 2005 April 2007 Monitored team performance, adhered service level agreements (SLAs) provided detailed job training. Assessed employee work responsible performance branch operations customer experience related service approaches. Met customers discuss service needs develop effective practical solutions. Maintained team productivity quality service establishing maintaining clear benchmarks. Monitored equipment, tools system upgrades compile data detailed reports upper management. Contributed development, implementation execution maintenance programs. Monitored priorities liaised maintenance team management, delegating tasks complete time. Lead Teller Company Name City State June 1999 August 2005 Mentored newly hired team members appropriate responses patron questions. Investigated promptly resolved issues patron accounts. Created teller schedule keep weekly weekend shifts properly staffed. Replenished ATM funds empty canisters prior validation process. Introduced customers bank team members help meet financial needs. Identified potential needs observation, questioning listening. Provided customers appropriate literature banking products services. Answered inquiries regarding checking savings accounts related products. Completed highly accurate, high-volume money counts via manual machine-driven approaches. Conducted regular proof work followed chargebacks deposit corrections. Counted, verified handled bank deposits armored car transactions. Maintained friendly professional customer interactions. Established rapport new clients increase satisfaction loyalty. Education Bachelor Arts Psychology University California Los Angeles City State June 2004",BANKING
"PEST CONTROL TECH Summary Seeking position warehouse company, I use experience Forklift Driver order maintain inventories good clean environment become asset company. More ten years experience. Experienced forklift operator able receive cargo packing area, report overage, shortage damages delivery appropriate agents supervisors follow packing instructions indicated paperwork. Experience working lots different materials. Ability implement perform pm's planned maintenance programs. Excellent ability use hand power tools applicable trade. Ability read, understand, follow, safety procedures. Demonstrated ability follow oral written instructions. Able capable lifting 100lbs, withstand extreme hot cold conditions. Capable prolonged physical effort, fast problem solver, ability respect deadlines efficiently interrelate workers department. Highlights Shipping receiving Safety-oriented Production scheduling Results-oriented Exceptional problem solver Manufacturing background Safety Orientation training Packing scanning orders Multi-tasker Safety-conscious Customer-service focused Strong communication skills Natural leader Valid La driver's license Determined Basic math skills Lifts 100] pounds Accomplishments Used propane forklift load trailer warehouse. Prepared pallets following prescribed stacking arrangement properly tagging pallets. Earned perfect attendance record 3 years row. Assembled product containers crates. Recorded numbers units handled moved, using daily production sheets work tickets. Packed containers re-pack damaged containers. Attended Flight School Education High School Diploma BASICS 1998 St.Bernard High School City State Experience Company Name City State Pest Control Tech 08/2014 Current Maintained accurate stock records schedules. Recommended helped customers select merchandise based needs.Confirmed appropriate changes made resolve customers' problems.Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Company Name City State warehouse/shipping receiving 09/2012 08/2014 Supervised material flow, storage global order fulfillment. Selected products specific routes according pick sheets. Processed customs duties fees quickly release international shipments. Oversaw special orders after-hours, urgent shipping jobs. Oversaw warehousing storage practices housekeeping. Received incoming shipments reviewed contents purchase order accuracy. Transported goods racks, shelves vehicles. Worked rapid pace meet tight deadlines. Verified recorded count condition cargo received. Company Name City State Warehouse/Driver 07/2011 08/2012 Selected products specific routes according pick sheets. Conducted monthly, quarterly yearly inventories warehouse stock. Resolved service issues timely manner, including coordinating processing returns. Retained valid proof insurance registration vehicle times. Maintained records required compliance state federal regulations. Delivered customer orders homes places business within established time frames. Interacted customers vendors friendly timely manner. Company Name City State Warehouse/Shipping Receiving 08/2005 11/2011 Maintained accurate stock records schedules. Selected products specific routes according pick sheets. Oversaw special orders after-hours, urgent shipping jobs. Unloaded, picked, staged loaded products shipping. Conducted monthly, quarterly yearly inventories warehouse stock. Reported inventory balances cycle counts ERP WMS systems. Received incoming shipments reviewed contents purchase order accuracy. Rotated stock code receiving date. Transported goods racks, shelves vehicles. Worked rapid pace meet tight deadlines. Verified recorded count condition cargo received. Banded, wrapped, packaged cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks forklifts safely, 0% incident rate. Used propane forklift load trailer warehouse. Company Name City State Driver/Helper 11/2004 08/2005 Coordinated daily delivery schedules based customer schedules, peak delivery times alternate routes. Obtained maintained proper delivery authorization pickup documentation. Conducted daily DOT pre-trip inspections according set checklist. Retained valid proof insurance registration vehicle times. Company Name City State A/O Aviation Ordanance 11/1998 05/2003 Effective decision-maker high-pressure environments. Managed receipt, storage issue ammunition processes. Completed multiple fire prevention safety training. Practiced followed safety regulations guidelines. Skills delivery, forklifts, inventory, ISO, weapons, organizing, pick, receiving, safety, Scanner, scanning, shipping",AVIATION
"SENIOR SPECIALTY SALES REPRESENTATIVE Summary Decisive seasoned Bio-pharmaceutical sales representative drives territory growth creative innovative marketing strategies. Skilled analyzing market trends customer needs develop highly-effective targeted campaigns drive revenue. Highlights Account management Customer service-oriented Quantitative analysis Deadline-driven Presentations Cross-functional team leadership Microsoft Office Suite expert Market segmentation Project management Competitive analysis Trade shows Accomplishments Launched aggressive growth plans helped increase customer base Flumist 15 94 customers geography 3 years. Presented PowerPoint presentation Executive Leadership Team customer segmentation strategy customer returns strategy. Resulting program increased volume sales 1Million 1 year Provided subject matter content sales module successful selling hospital environment. Resulting sales training module lead significant increase Synagis revenue hospital sales greater confidence sales reps enter hospital systems Created project increase sales team's collaboration. Used company's SharePoint Service create workspace field use. Worked Effectiveness Team roll similar platform using Box.com. Program incorporated Astra Zeneca share information increase collaboration sales commercial teams Experience SENIOR SPECIALTY SALES REPRESENTATIVE 01/2006 01/2010 Company Name City State Key Responsibilities included: Marketing promoting CVD products NYC CV, Endocrinology, Nephrology specialists hospitals. Business Planning, Sales Forecasting strong use Excel. Meeting exceeding sales goals. Built strong business relationships healthcare executives key opinion leaders. Strong collaboration internal partners. Selected Accomplishments Awards Excellence; 2007, 2008, 2009, resulting collaborating setting framework open product contract negotiations, KOL identification, press formulary access NYPH Cornell. Regional Market Events Think Tank Committee appointment 2009: appointed team Regional Sales Director following market decline Zetia, direct result sales performance district leadership initiatives Directors Award ranking 20% national sales team 2008: strong sales achievement, measured sales reports strong performance reviews. Achieved uncovering unmet need territory Zetia Product Advisory Committee Appointment 2008: consulted Marketing Department team brand initiatives, direct result strong sales performance year end reviews. 01/2003 01/2005 Company Name NYC Teaching Hospitals, NYC NJ Pulmonologists. 8 hospital Formulary Placements 3 hospital Protocol Implementations achieve 115% goal achievement 140% goal new product launch. Achieved exceeded sales goals YOY throughout tenure. Zithromax Product Advisory board appointments. 01/2001 01/2005 Company Name City State Responsibilities include promotion key branded products Internal Medicine, Pulmonologists Cardiologists, Nephrologists, Allergists, Dermatologists, Psychiatrists, Geriatric Specialists, Neurologists, Otolaryngologists, NYC Hospital Teaching Institutions. Guest Regional National Trainer Appointments PROFESSIONAL HEALTHCARE REPRESENTATIVE 01/2001 01/2003 Circle Excellence Sales Award Trip Winner Rookie Year Award Regional Performance Fund Award stepping vacant Hospital Territory district driving sales Achieved exceeded sales goals throughout tenure Multiple appointments marketing product advisory boards due achievements field sales. Education Bachelor Science Business Certificate Marketing International Marketing Biology 2015 City State GPA: GPA: 3.10 Business Certificate Marketing International Marketing Biology GPA: 3.10 Biology Chemistry 1998 City State GPA: Dean's List 1998 Academic Coach: Sports Athletic Association Biology Chemistry Dean's List 1998 Worked 30 Hrs/week food beverage services support education financial requirements Languages English, Spanish (conversational) Interests Hockey, Triathlete, Music Piano Guitar, Woodworking Carpentry Additional Information ACTIVITIES: Hockey, Triathlete, Music Piano Guitar, Woodworking Carpentry Skills Academic, Acrobat, Adobe, Photoshop, Business Planning, Coach, contract negotiations, driving, Endocrinology, English, financial, Illustrator, Internal Medicine, leadership, Director, Market, Marketing, access, Excel, MS Office Suite, Publisher, Windows 8, Windows, performance reviews, press, marketing product, promotion, Sales, Sales Forecasting, sales reports, Spanish, Teaching",HEALTHCARE
"IT CONSULTANT Professional Profile Accomplished Senior IT Engineer demonstrated ability analyze business requirements create effective technical solutions applicable diverse industries. Serves strategic partner senior management, identifying business requirements, aligning IT assets company goals making key strategic contributions. An experienced Network Engineer excellent troubleshooting skills. Highlights Over 15 year experience Design, installation management data voice network. Expertise includes: Design, build maintain Microsoft Windows Servers including Domain controllers, Exchange, SQL Database Web servers, Novell servers Linux servers; setup configure virtual servers using VMWARE/ESXi Hyper-V. Academic background includes Bachelor's degree Electrical Engineering Master Information Systems. Areas Expertise Extensive knowledge computer hardware software, networking appliance switches, routers firewalls using Cisco, Meraki, Sonicwall, HP, Dell Juniper Design, Install, configure, troubleshoot, maintain routed LAN, routed WAN, Switched Network, Wireless Network, VPN remote access thru Citrix Terminal services. Design maintain Microsoft Servers, including Windows NT Server, Windows 2000, Windows 2003 Server, Windows 2008 Server, Windows 2012 Server, Active Directory, WEB Server, Exchange 2000, 2003, 2007, 2010, 2013, Office 365 SQL 2000, 2005, 2008, 2012, 2014 server. Design maintain Novell Network, including Netware 3.0 6.5, Border Manager GroupWise server. Design deploy backup systems, including BackupExec, Veeam, Acronis online backup services Datto Barracuda Extensive knowledge computer applications Spreadsheets, Accounting E-mails (Exchange GroupWise), Office 365, Medical Programs (Practice Management, EHR/EMR, Medical Billing Coding). Advanced knowledge MS-Office 2003, 2007, 2010, 2013 including Visio. Expert endpoint protection Anti-Virus/Anti-Malware Advanced knowledge regulatory compliance obligations associated HIM Operations including coding. Experience IT Consultant November 2011 Current Company Name － City State Provides hardware software specifications users based application business needs anticipated growth, installs new servers, routers, firewall maintains entire infrastructure. Recommends changes improve systems network configurations, determine hardware software requirements related proposed changes. Performs troubleshooting complex hardware, software network problems. Defines procedures monitoring evaluates, diagnoses, establishes work plan resolve system issues. Manages multiple projects work project leader project team member help complete jobs time. Researches, evaluates recommends new efficient software hardware products. Maintains administers computing environments including computer hardware, systems software, applications software, configurations. Manages major upgrades systems and/or relocation offices facilities including assessment requirements implementation testing solutions. Manages data backup, availability, recommends data recovery solutions. IT Consultant/Analysts/Network Engineer November 2009 October 2011 Company Name Install manage Local Area Network, Servers, firewalls, routers, switches, VPN connection, Remote access security components. Perform daily administration functions add/change users, check backups, virus detection, signature updates, intrusion prevention, monitoring, performance tuning. Deploy, maintain, upgrade update VMWare, Microsoft Hyper-V servers. Maintain update company's websites, Server's firmware, patches service packs Manage backup, image servers workstations disaster recovery architecture. Modify user accounts, password, content filtering, rights securities. Maintain SQL databases, create, modify optimize necessary increase productivity. Organize optimize network directory file layout ease use management. Serves technical resource HIMS function centers throughout region needed. Performs duties accepts responsibility assigned. Provided annual savings implementation automated data system utilizing latest technologies Responsible HIM operations involving continuous evaluation re-engineering applicable processes organizational design based current new client needs. Ensures efficient day-to-day operations HIMS departments within cluster. Establish procedures practices within organizational policies service standards ensure prompt resolution internal customer member concerns. Participates Research, development implementation HIMS policies procedures, operations automated systems providing medical information client staff providers. Ensure company fully compliant, following proper HIPAA policy, rules, regulations, guidelines standards. · Forecasts hospital's future technical information needs various property improvement projects. Develops adheres annual operating capital budgets. IT Consultant/Network Administrator December 1994 September 2009 Company Name Served Project Manager GNC Operations Center several central offices build projects Los Angeles Counties. Acted consultant senior executives GNC accommodate Y2K network deployment.Responsible effective establishment strategic relationships fueled adjacent market growth. Successfully established relationships key customers included Verizon Wireless others. Managed functions provided field engineering, logistics support system assessment worldwide. Marketed support products resulted increased revenue positioning organization growth. Effectively led delivery support programs increasing sales by17% building strong customer relationships.Largest growth offshore. Designs, plans implements Microsoft Novell Networks. Setup configures Microsoft, Novell Linux, Citrix, Terminal, WEB Blackberry Servers Setup, configure, administer maintain CISCO, Juniper, Sonicwall manufacturer switches, routers Firewalls. Implements new technology network strategies Managed overall optimum performance WAN/LAN security infrastructure Performs automation projects. Managed Healthcare clients, installing maintaining medical application programs. Computer SERVICE Engineer January 1991 November 1994 Company Name － City State Designs implements Local Area Network Systems (i.e. prepares servers, load application programs, configure switches, routers firewalls). Setup maintain multiple mixed domain networks Troubleshoots network problems, LAN WAN Handles servers networking Technical Support. Researches escalated problems provide solutions necessary. Setup configures Backup disaster recovery Evaluates new systems checks product quality. Provides training new employees. Education Master Science Master Information Systems Master Information Systems Bachelor Science Electrical Engineering Electrical Engineering Cisco Certified Network Associate (CCNA) Microsoft Certified professional (MCP) Certified Novell Engineer (CNE) Netware 6 Certified Professional Coder (CPC) Certified Professional Coder-Hospital (CPC-H) Technical Skills Accounting, Active Directory, Anti-Virus, automation, Backup, budgets, CCNA, Cisco Certified Network Associate, Certified Novell Engineer, CNE, CISCO, Citrix, computer hardware, Computer networking, computer applications, consultant, consulting, client management, content, client, clients, databases, Database, delivery, Dell, disaster recovery, Firewalls, GroupWise, HP, image, Local Area Network, LAN, layout, Linux, logistics, market, Medical Billing, access, Microsoft Certified professional, MCP, Exchange, Office, MS-Office, SQL 2000, Microsoft Windows, Windows, Windows 2000, 2000, Windows NT Server, Netware 6, network engineering, Network, networking, networks, Novell, Netware 3.0, Novell Networks, Novell Network, Novell servers, organizational design, organizational, policies, positioning, processes, Coding, quality, reengineering, Research, routers, sales, securities, Servers, Spreadsheets, SQL, strategic, switches, Technical Support, telecommunications, troubleshoot, upgrade, VPN, Visio, Web servers, WEB Server, websites, WAN, Y2K",CONSULTANT
"TEACHER ASSISTANT Summary Seeking challenging position company skills would fully utilized. Experience Teacher Assistant Sep 2016 Current Company Name － City State Help teacher prepare materials assignments instruction. Enforce school policies rules. Perform clerical duties assigned. Supervise students classroom. Keep classroom neat order. Observe, assess student's performance/progress. Be able effectively communicate students, teacher cases parents. Provide individual assistance students experiencing learning difficulty; explain errors answer questions, assist research, clarify directions. Participate meetings in-service training programs assigned. Assist students providing general guidance. Office Assistant Oct 2015 Jan 2016 Company Name － City State Answered phones transferred appropriate staff member. Took distribute accurate messages. Greeted clients directed correct staff member. Coordinated messenger courier service. Received, sorted distributed incoming mail. Monitored incoming emails answer forward required. Prepared outgoing mail distribution. Faxed, scanned copied documents. maintain office filing storage systems. retrieve information requested. update maintain internal staff contact lists. Monitored maintained office supplies. Ensured office equipment properly maintained serviced. Kept office area clean tidy. Special Education Teacher Assistant Aug 2013 Jul 2014 Company Name － City State Provided extra assistance students special needs, non-English-speaking students physical mental disabilities. Tutored assisted children individually small groups order help master assignments reinforce learning concepts presented teachers. Supervised students classrooms, halls, cafeterias, school yards, gymnasiums, field trips. Present subject matter students direction guidance teachers, using lectures, discussions, supervised role-playing methods. Observe students' performance, record relevant data assess progress Discuss assigned duties classroom teachers order coordinate instructional efforts. Instruct monitor students use care equipment materials, order prevent injuries damage. Enforce administration policies rules governing students. Substitute Teacher Aug 2011 Jun 2014 Company Name － City State Planned directed activities associated project. Taught students emotional impairments. Assisted teaching staff public Elementary, Middle High School. Graded homework test, using answer sheets recorded results. Distributed teaching materials students textbooks, workbooks, paper pencils. Maintained order school school grounds. Took attendance. Teacher Assistant Sep 2010 Jun 2011 Company Name － City State Provided extra assistance students special needs, students physical mental disabilities. Tutored assisted children individually small groups order help master assignments, reinforce learning concepts presented teachers. Supervised students classrooms, halls, cafeterias, school yards, gymnasiums, field trips. Present subject matter students direction guidance teachers, using lectures, discussions, supervised role-playing methods. Observe students' performance, record relevant data assess progress. Discuss assigned duties classroom teachers order coordinate instructional efforts. Instructed monitored students use care equipment materials, order prevent injuries damage. Enforced administration policies rules governing students. Office Assistant Feb 2010 Apr 2010 Company Name － City State Checked ensure appropriate changes made resolve customers' concerns. Documented records customer concerns transactions. Recorded details inquiries, concerns, comments. Responded customers inquires notified claim investigation results. Input interview information computer. Collected deposits prepared change address records. Enabled significant improvements productivity. Reviewed billing questions, concerns, forwarded needed departments investigation. Healthcare Technician Dec 2006 May 2007 Company Name － City State Answered signal lights, bells intercom system determine patients' needs. Performed duties care patients nursing home direction nursing medical staff. Served collected food trays fed patients requiring help. Transported patients, using wheelchair wheeled cart assisted patients walk. Recorded temperature, blood pressure, pulse, respiration rates, food fluid intake output, directed. Issued medications dispensary maintained records. Led prescribed individual group therapy sessions part specific therapeutic procedures. Restrained, potentially violent, suicidal patients verbal physical methods. Interviewed new patients complete admission forms, assess mental health status obtain mental health treatment history. Encouraged patients develop work skills participate social, recreational, therapeutic activities enhanced interpersonal skills developed social relationships. Certified Nursing Assistant Aug 2005 Jan 2006 Company Name － City State Recorded temperature, blood pressure, pulse, respiration rates, food, fluid intake output. Cleaned, sterilized, stored, prepared, issued dressing packs. Certified Nursing Assistant Apr 2005 May 2005 Company Name － City State Performed duties care patients home direction nursing medical staff. Bathed, dressed, undressed patients. Transported patients, using wheelchair wheeled cart assisted patients walk. Prepared meals, assisted activities daily living. Changed bed linens, ran errands, directed visitors answered telephone. Organized labeled materials. Education Training Certificate Administrative Assistant 2016 Wake Tech Community College － City State Certificate 2004 Wake Tech Community College － City State High School Diploma 2001 Continental Academy High School － City State Certifications Nursing Assistant North Carolina Interventions Skills Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness Microsoft Typing Skills Ability Focus Efficiency Self-Motivation Ethical",HEALTHCARE
"CHILD PERFORMER WELFARE ADVOCATE Summary Administrative professional offering excellent communication computer skills. Meets deadlines works high level multicultural awareness adaptability. Highlights S KILLS Critical thinking Business correspondence Attention detail Filing data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient Experience Company Name January 2011 August 2012 Child Performer Welfare Advocate City State Responsible welfare child performers major network television production. Advocated insured child performers treated properly fellow cast, crew, producers directors. Kept proper time records amount time child performer camera well camera, insure overworked. Responsible many 9 principle child performers 40 background child performers one time. Education tutoring child performer make sure child able keep education away school setting. Company Name February 2007 February 2007 Managed executive City State PC Savannah, GA Checked patients busy cardiology practice 6 physicians Scheduled house appointments, outpatient testing procedures referrals outside physicians. Located, checked pulled medical records appointments incomplete patient charts. Audited new customer files verify medical necessity satisfaction coverage criteria. Kept organized documentation medical insurance prior authorization information office 6 physicians. Improved timely paying bills developing flexible payment plans patients. Managed hundreds accounts patient accounts insured timely payment accounts Managed executive calendar physicians Company Name March 2006 February 2007 Optometry Technician City State Oversaw daily office operations busy Optometry practice located within Eyeglass World. Administrative tasks included checking patients, collecting necessary paperwork insurance information, maintaining appointment calender well Optometrist schedule. Patient care include pretesting patients use autorefractometer, Intraocular pressure machine lensometer. Ordered eyeglasses contact lenses patients. Coordinated vendors ordering supplies samples practice. Maintained facilitated outside referrals patients providers. July 2001 April 2005 Bridal Consultant/Sales Associate City State Mount Pleasant, SC Worked directly bride groom determine needs wants help register gifts. Kept database preferred vendors helped bride referred bride groom vendors. Followed bride groom wedding date facilitate completion gift registry. Helped coordinate run local bridal shows. Greeted customers ascertained customers' needs. Answered questions regarding store merchandise. Helped customers questions, problems complaints person via telephone. Operated cash register cash, check credit card transactions accuracy. Stocked shelves supplies organized displays. Organized racks shelves maintain visual appeal store. Developed positive customer relationships friendly greetings excellent service. Trained served peer coach new sales associates. Education American Military University 2009 Bachelor Arts Criminal Justice City State US 2009 Bachelor Arts: Criminal Justice American Military University Charleston, WV Appalachian State University 2004 Bachelor Science Criminal Justice City State US 2000-2004 Bachelor Science: Criminal Justice Appalachian State University Boone, NC Military Experience Company Name February 2007 March 2006 ABC Studios/Army Wives Television Production Charleston, SC Responsible welfare child performers major network television production. Advocated insured child performers treated properly fellow cast, crew, producers directors. Kept proper time records amount time child performer camera well camera, insure overworked. Responsible many 9 principle child performers 40 background child performers one time. Education tutoring child performer make sure child able keep education away school setting. 02/2007 08/2008Medical Receptionist Cardiovascular Consultants, PC Savannah, GA Checked patients busy cardiology practice 6 physicians Scheduled house appointments, outpatient testing procedures referrals outside physicians. Located, checked pulled medical records appointments incomplete patient charts. Audited new customer files verify medical necessity satisfaction coverage criteria. Kept organized documentation medical insurance prior authorization information office 6 physicians. Improved timely paying bills developing flexible payment plans patients. Managed hundreds accounts patient accounts insured timely payment accounts Managed executive calendar physicians 03/2006 02/2007 Optometry Technician Eyeglass World, LLC Savannah, GA Oversaw daily office operations busy Optometry practice located within Eyeglass World. Administrative tasks included checking patients, collecting necessary paperwork insurance information, maintaining appointment calender well Optometrist schedule. Patient care include pretesting patients use autorefractometer, Intraocular pressure machine lensometer. Ordered eyeglasses contact lenses patients. Coordinated vendors ordering supplies samples practice. Maintained facilitated outside referrals patients providers. 07/2001 04/2005 Bridal Consultant/Sales Associate Belk Boone, NC Mount Pleasant, SC Worked directly bride groom determine needs wants help register gifts. Kept database preferred vendors helped bride referred bride groom vendors. Followed bride groom wedding date facilitate completion gift registry. Helped coordinate run local bridal shows. Greeted customers ascertained customers' needs. Answered questions regarding store merchandise. Helped customers questions, problems complaints person via telephone. Operated cash register cash, check credit card transactions accuracy. Stocked shelves supplies organized displays. Organized racks shelves maintain visual appeal store. Developed positive customer relationships friendly greetings excellent service. Trained served peer coach new sales associates. Skills Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing",ADVOCATE
"CONSULTANT Summary PC Technician, Security Analyst, Security Services Identity Management Solutions-oriented notable success broad range corporate IT initiatives, participating planning implementation policy procedures, set standards reference training. Create maintain procedures end users support staff increase productivity support end user. A track record increasing responsibility network security, systems analysis IT development. Works IT department staff management inform processes procedures training needed. Clearly understands importance SLA agreements standards incidents cases. Skills Microsoft Windows® operating systems Windows NT, 2000, XP, Vista, Win7. iSeries IFS, iSeries Navigator, IBM Tivoli Administration tools Windows Server 2003-2008 Networking: TCP/IP, SMS, WSUS, Ethernet, VPN, SecureID Active Directory Users Computers Hyena v.7.3, Lotus Notes, LAN Manager, Sophos Virus Protection Utilities, WebSense, Norton Lawson Surveillix Central Station RSA Authentication Manager, Citrix, Remedy, GWI Help Desk Solutions, Unix Reflection Manager, Putty, Kana IQ Resource Manager, PC Anywhere, NetOp, Telnet. Experience Consultant 06/2012 07/2013 Company Name － City State Responsible upgrading replacing Windows XP PC's Win7 OS +3000 employee company. Creating updating asset management new disposed equipment. Working network team ensure port closure security. Contacting working vendors Project Management best practices upgrading machines hospital equipment. Senior contact person Service Desk personnel procedures training Inventory audits clinics surrounding hospital hardware software machines replaced Creating new procedures company Service Desk employees end users follow upgrading software installations Installing configuring new hardware software new OS platform Training end users software hardware changes Creating editing user accounts Active Directory Working network group ensure port closure security Contact/support person Service Desk employees. Field Services Technician II 01/2011 11/2011 Company Name － City State Front line support 10,000 Wal-mart Stores Sam's Clubs worldwide. Provide technical support usability critical site issues. Front line support store situations working development specialty teams restore connectivity ISP networking equipment. Front line support software-hardware related stores clubs may encounter. PC Technician III/Security Analyst 08/1998 01/2010 Company Name － City State Front line phone support US Mexico terminals, connecting remotely correct PC software issues, installation software. Support monitor security log management environment user account administration. Monitor records control changes order maintain network security. Collaborate system engineers infrastructure team solutions mitigate risks enhance system security. Develop procedures facilitate awareness training management employees. Participate defining implementing overall security strategy, policies procedures. Documenting security projects, task planning, research, testing implementation. Create maintain company wide iSeries IFS authorization lists files directories. Create maintain user accounts within company including iSeries IFS authorization lists files directories. Key member creation maintenance 800 Active Directory accounts; iSeries profiles. Help Desk PC Technician 08/1990 03/1998 Company Name － City State Involved setup delivery leased PC's Commodity area. Provided consultation users, solving problems telephone generating Help Requests. Provided customer support Win95 WinNT 4.0. Ability identify troubleshoot hardware software. Install support hardware software, including Lotus products, Microsoft products, Client Access NetSoft Internet, AutoCadLT. Certified Dell Optiplex, Dell Latitude Micron Certification. Education Training Associate Applied Science Computer Systems Network Technology October 2000 Vatterott College － City State Computer Systems Network Technology Skills Active Directory, asset management, Citrix, hardware, consultation, Client, customer support, delivery, Dell, editing, Ethernet, phone support, Help Desk, IBM, ISP, Inventory, IQ, Lawson, Lotus, Lotus Notes, Micron, Microsoft products, Access, LAN Manager, Win7, 2000, Win95, WinNT 4.0, Windows NT, Windows XP, Navigator, network security, network, Networking, Norton Ghost, operating systems, OS, PC's, PC Anywhere, PC software, personnel, policies, Project Management, research, SMS, Sophos, strategy, TCP/IP, technical support, telephone, Telnet, Tivoli, troubleshoot, Unix, upgrading, Utilities, VPN, Vista, Windows Server",CONSULTANT
"MANAGER, INDUSTRY ANALYST RELATIONS Summary Creative communications professional decade experience planning implementing strategic, results driven communication programs integrate traditional public relations emerging social digital media communications strategies. Extensive experience semiconductor, wireless networking, telecommunications, cloud computing PCB design market segments. Skills Proficient Microsoft Office Suite Experienced multiple media databases, including: Vocus, Cision MyMediaInfo. Familiar social media influencer management tools, Hootsuite, Buffer, SocialBro, TrendKite BuzzSumo. Experience Manager, Industry Analyst Relations Aug 2015 Current Company Name City State •Contributed development strategic analyst relations plan designed communicate overall vision major initiatives around comprehensive eCommerce suite marketing solutions. •Cultivate strengthen relationships key influencers major industry analyst firms, ensuring speed company strategy, objectives, capabilities, client case studies messaging. •Collaborate product marketing, subject matter experts executives advance company rankings analyst benchmark reports, including Forrester Waves™ Gartner Magic Quadrant. •Provide strategic insights senior management cross-functional marketing teams analyst research reports help guide product strategy roadmaps. •Support negotiation industry analyst firm subscription contracts renewal process. Account Director Sep 2014 May 2015 Company Name City State Clients included: Alcatel Lucent, Rajant Corporation, ASE Group, Inc., Altium, The City Fremont Served lead day-to-day strategic advisor client programs initiatives including: strategic planning, company product launches, media analyst relations, social media strategy, visual storytelling, thought leadership campaigns, corporate brand positioning, crisis communications, industry events, budget management forecasting. Collaborated global launch Alcatel Lucent's cloud-based unified communications platform, Rapport, securing coverage key industry analysts media outlets including: Wireless Week, No Jitter, Current Analysis, Fierce Enterprise Communications, Converge! Network Digest, UC Strategies, Light Reading Europe Outlook. Demonstrated ability manage global account teams six direct reports, providing strategic guidance multiple campaign initiatives concept implementation time within budget parameters. Cultivated ongoing thought leadership opportunities Rajant Corporation executives key industry outlets as: Network Computing, Urgent Communications, Network World eWeek. Provided strategic guidance analyst relations programs across accounts including: development outreach strategy, coordination analyst tours, creation briefing materials, message development, corporate strategy days spokesperson preparation. Oversaw development execution owned earned client social media campaigns, including: optimization client LinkedIn pages executive profiles, blog post content calendars, microsite development, SEO enhancement, Twitter, Google+ Instagram engagement strategies. Account Manager Jul 2011 Sep 2014 Company Name City State Clients Included: IDT, Ineda Systems, Intelepeer, RAE Systems, Altium, Rajant Corporation Provided strategic day-to-day counsel clients execution communication initiatives support organizational objectives including: media analyst relations, content creation strategy, social media strategy, product launches, industry awards, event planning execution. Spearheaded global launch wearable technology start-up Ineda systems, securing coverage top-tier media outlets Venture Beat, Re/Code, The Wall Street Journal, EE Times, Reuters GigaOm. Developed written content reinforcing key messages thought leadership including: press releases, byline article abstracts, customer case studies, FAQs, executive bios, guest blog posts, company backgrounders story pitches. Proven track record cultivating relationships technology media, resulting placements key trade publications, as: EE Times, eWeek, Network Computing, Electronic Design, EE Journal, IEEE Spectrum Design News. Managed speaking awards programs, including researching vetting opportunities, coordination event organizers developing preparation materials. Assisted managing budgets, forecasting, resources project management. Partner Oct 2008 Dec 2012 Company Name City State Clients Included: Pure Matter Branding+Interactive, Cellphone Mate, Asigra, Bay Area Lyme Foundation, California Childen's Health Initiative, Heritage Bank, Toeniskeotter Breeding, Inc. Served marketing communications consultant delivering holistic, integrated communications counsel across broad array disciplines including: public relations, advertising, social media strategy, direct marketing, customer retention strategy branding. Created high-level marketing communications materials including: strategic plans, market analysis reports, press releases, backgrounders, website copy, case studies, FAQ's, contributed articles. Consistently achieved coverage clients high-level media outlets as: The Wall Street Journal, Oprah Magazine, Salon.com, CNN Small Business, G4TV, MSN Games, Massively.com The Globe Mail. Managed external vendors development client newsletters, campaign datasheets, brochures, tradeshow exhibits website copy ensure adherence client communication objectives. Senior Public Relations Specialist Feb 2005 Jul 2007 Company Name City State Clients Included: Amulet Technologies, SPX Automotive, CalTrain Managed integrated campaigns included advertising planning, public relations, social media tradeshow coordination. Composed high-level documents including: public relations strategic plans, press releases, contributed articles, backgrounders, Q&As, pitch letters case studies. Organized local national media tours support strategic initiatives product launches. Achieved media coverage variety high-level national outlets including: The Wall Street Journal, San Francisco Times San Jose Mercury News. Marketing Associate Jan 2003 Jan 2004 Company Name City State Developed managed overall budget event marketing, sponsorship tradeshow coordination. Planned organized on-site race promotions events employees, athletes business associates. Served primary liaison national international sales staff events marketing support. Director Special Events Mar 2002 Jan 2003 Company Name City State Composed managed event budgets meet organizational objectives. Drove negotiation event site contracts fundraising events, including: menu selection, AV needs, technological requirements, entertainment, travel accommodations. Oversaw recruitment committee members supervised activities. Account Executive Aug 1999 Feb 2001 Company Name City State Clients Included: Silicon Valley Bank, Sand Hill Capital, MeriWest Credit Union, Toeniskoetter Breeding, Inc. Developed implemented strategic public relations plans clients involved technology, law enforcement, finance, real estate, hospitality community affairs. Composed distributed strategic client pitches, press releases, fact sheets, backgrounders public service announcements. Provided support strategic planning publicity new product launches. Education Bachelor Science Public Relations 2000 San Jose State University City State USA Spring 1998 Participated study abroad program Bath, England",PUBLIC-RELATIONS
"PA MEDIA GROUP Summary Be position involving utilizing marketing management skills knowledge gained throughout education job experience. Highlights Deep understanding Google Analytics; analyzing website traffic trends help make business decisions; experienced tracking optimize advertising campaigns; Heavy experience digital marketing (search, target ads, email, social, display, mobile); sold managed numerous multi platform digital marketing plans; reading interpreting digital reports; extensive print experience; effective leading team; organized; take direction well; open minded; customer service experience; sufficient computer based skills; work well pressure; event planning experience *reference available upon request Experience Pa Media Group 04/2015 Current Company Name I responsible maintaining growing Real Estate category. I help clients understand utilize Pa Media Group's digital marketing platforms secure leads boost brand awareness. This involves deep understanding audience targeting, SEM, SEO. SMO, email, Pinterest, video, rich media, content marketing, realtor, builder, apartment specific advertising, print advertising. I collaborate clients come best strategies fit needs. I monthly reporting calls clients go advertising success. I analyzing Google Analytics account. I must Google Analytics daily. I responsible showing success advertising campaigns Google Analytics. I also must show trends optimize campaigns using Google Analytics. Having deep understanding Google Analytics critical making sure clients making correct advertising choices. I provide clients every report need Google Analytics assist them. I responsible creating monthly reporting decks clients. These reports summarize going website, website traffic, working best, needs changed marketing strategy. I currently responsible managing one company's largest digital campaigns. This deep understanding Google Analytics manner I utilize client. Healthcare Account Executive 03/2014 03/2015 My main responsibility grow retain new old healthcare related businesses. I must find new business opportunities well maintain current book business. I must knowledgeable full understanding Audience Targeting, SEM, SEO, SMO, Email Blasts, Pinterest Video ads, Rich Media, Content Marketing, whatever new product company launches. In position critical I deep understanding Google Analytics. I must ability tie digital campaigns back customers Google Analytics able to. I able translate information Google Analytics customers understand also find information useful. My goal indispensable resource customers. I currently response managing maintaining companies largest digital accounts. Must work whole Healthcare team maintain open communication overlap prospecting efforts. Real Estate/ Executive Marketing Media Consultant 07/2012 03/2014 Company Name I responsible learning, understanding, selling products media kit. I accountable maintaining book business. Repair past customer experiences, maintain current customer relationships, create new relationships. Create develop effective marketing solution packages customers. Campaign management included utilizing google analytics optimize campaigns. I knowledgeable full understanding Audience targeting, SEM, SEO, SMO, Email Blasts, Youtube ads, Pandora ads. I Project Leader Best York Tab, Readers Choice Tab, Parade Homes Tab, Home Show Tab. Was active part Marketing Committees York Builders Associations York Economic Alliance company representative. Responsible hitting monthly sales goals retail, real estate, digital. Responsible hitting goal tab. Responsible managing, maintaining, pitching largest local accounts. I marketing intern The Conference Center Shippensburg University spring semester 2011. Worked customers internship, made multiple documents packets, helped coordinate set events, sending e-blasts, trained vizergy, started process getting new Shippensburg Brochure started designed brochure, I present Shippensburg Area Commerce. Final project internship coordinating planning networking event 600 guests. 05/2011 02/2012 Company Name sales associate; responsible greeting customers, assisting customers choices, problems, getting products, selling credit card customers, running cash register, creating displays, unloading organizing shipments, unpacking shipment organizing carts, putting together furniture. LEADERSHIP. Project leader point person Best York Tab, Readers Choice Tab, The Parade Homes Tab, Home Show Tab; training assisting new hires Pier 1 Imports; coordinated plan events internship;. Education Bachelor Science Marketing General Management 2012 Shippensburg University John L Grove College Business City State Marketing General Management AACSB International GPA: GPA: 3.5 Internship The Conference Center Shippensburg University Dean's List Fall Semester 2011 Spring Semester 2012 Dale Carnigie, 2013 International GPA: 3.5 Internship The Conference Center Shippensburg University Dean's List Fall Semester 2011 Spring Semester 2012 Dale Carnigie, 2013 Skills ads, advertising, book, Brochure, cash register, content, credit, client, clients, customer service experience, direction, Email, event planning, Google Analytics, LEADERSHIP, managing, marketing plans, marketing strategy, marketing, networking, organizing, print advertising, Project Leader, reading, Real Estate, reporting, retail, selling, sales, Video, website",HEALTHCARE
"COLLEGE ASSISTANT Summary Professional leader strong emphasis management initiatives, focused developing comprehensive family child-related programs services. Goal-oriented professional strong leadership capabilities. Detail-oriented exhibiting excellent communication, building networks, problem solving strategic planning skills. Exceeding deadlines, managing multiple projects time budget without compromising quality. Passionate helping others. Skills Strong leadership Analytical problem solving Adaptability, teamwork communication Program management, Family children's programs knowledge Exemplary people management skills Exceptional communication skills HIPAA guidelines Microsoft- word, excel, power point, access, outlook Google Docs, google Sheets Research SPSS Statistic Software SAP Accounting Software Work History Program Manager 07/2009 Company Name City State Coding Compliance Auditor 03/2011 11/2011 Company Name City State Experience College Assistant 10/2013 02/2014 Company Name City State Explained program offerings requirements parents students answered related questions. Recruited high school students community registered Baruch College's College Now program provided students great opportunity earn college credits high school. Coordinated assisted recruitment retention initiatives increased recruitment 50% spring 2014 semester. Organized developed strategies students parents involvement encourage success program. Collaborated representative(s) partner prospective schools enrichment programs college preparation. Collectively worked team Director Associate Director marketing strategies various events, new student orientation. Created database participating students high schools Microsoft Access Excel. Increased public awareness Baruch College promotion programs, institutional image student's engagement. Performed clerical duties include, emailing, faxing, scanning, photocopying answering phone. Engaged effective customer service support students, alumni, faculties staff Baruch College. Coding Compliance Auditor 03/2011 11/2011 Company Name City State Management coordination daily operations clinic physicians practice including attending physicians, fellows, residents medical students. Analyzed audited medical records retrospectively concurrently accuracy documentation coding compliance Medicare guidelines outpatient multi-specialty facility. Performed training sessions physicians selecting accurate level Evaluation Management (E/M) Procedural codes; ensure met national standards. Educated 20-30 physicians individually accurately use Current Procedural Terminology (CPT) International Classification Diseases 9th Revision (ICD-9) codes highest level specificity led billing error reduction. Created implemented new documentation template department Cardio-Vascular Intravenous Therapy Department increasing accurate documentation billing. Processed accounting requisitions, office management: scheduling using ID extend, billing, processed health insurance claims. Program Manager 08/2009 Current Company Name City State Manages several programs karate school, including school summer karate program approximately 100 children ages 4-17 maintaining alignment organization's mission. Explain program offerings requirements parents students answer related questions. Identify needs child take educational initiative create additional tutoring tools resources address challenges. Assess track students' progress make recommendations modify program enhance effectiveness academic martial arts development. Address program policy issues, developed best practices improve service delivery. Implement software track payments, program effectiveness generate reports. Analyze budget plan organize activities various programs. Coordinate team leader meetings, appointments special events/activities. Collaborate encourage students parent's commitment promote academic development. Handle sensitive information confidential manner. Education Training Master Public Administration Public Management Baruch College Public Management Bachelor Professional Studies Applied Business Management Medgar Evers College Applied Business Management Associate Science Business Administration Business Administration Interests The New American Academy Charter School (TNAACS), BROOKLYN, NY President Parent-Teacher's Organization (PTO) 09/2015-Present Oversee aspect PTO body. Act chief spokesperson PTO, chief liaison components TNAACS community, including parents, teachers, staff Principal. Skills academic, accounting, Accounting Software, arts, billing, budget, clerical, CPT, customer service, database, documentation, faxing, ICD-9, image, insurance, Leadership, Director, marketing strategies, meetings, Access, Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Microsoft- Word, office management, Problem Solving, coding, progress, promotion, recruitment, Research, SAP, scanning, scheduling, SPSS, Teamwork, phone, Therapy, tutoring Additional Information COMMUNITY/VOLUNTEER SERVICE The New American Academy Charter School (TNAACS), BROOKLYN, NY President Parent-Teacher's Organization (PTO) 09/2015-Present Oversee aspect PTO body. Act chief spokesperson PTO, chief liaison components TNAACS community, including parents, teachers, staff Principal.",ARTS
"SPECIAL FINANCE MANAGER Summary Seeking position Commercial Underwriter II I may employ expertise Special Finance Management, Cost Risk Analysis (LTV DTI), Structured Negotiations, Audit Controls. Providing company highest level strategic services profitability. Highlights Strong management skills strategic planning, organizational re-engineering, budget analysis, process, productivity, quality improvement. Talented leading developing business opportunities marketing strategies maximize profitability. Accomplishments Phi Beta Kappa Honor Society Experience Company Name December 2011 February 2014 Special Finance Manager City State Managed directed overall special finance administration operation automobile dealership. Achieved average 202 sales per month (126 new cars) 57% rise overall sales within first 3 months. Re-engineered management methods streamlined operations increased sales. Conducted ongoing analyzes evaluate efficiency, quality productivity operations. Increased dealerships rating #1 Dealer district #1 sales North East Texas Region; significantly increased overall profitability company. Developed implemented employee relations programs increase morale, productivity efficiency. Encouraged supported team-like work environment. After taking special finance management position, increased SSI (sales satisfaction index) mid 80's 96%. Worked extensively media personnel coordinate advertising print radio. Developed, directed monitored comprehensive communications advertising programs implementation various media designed achieve desired results. Organized, coordinated implemented company's advertising marketing strategies everyday operations. Set arranged special activities events promote company services. Managed administered $25,000 monthly advertising budget. Company Name July 2007 December 2011 Dealer Relationships Manager (DRM) City State July 2007 December 2011 Marketing sales companies underwriting guidelines programs specific markets Chrysler Dodge Jeep RAM dealerships. Securing financial lending opportunities Chrysler Financial Corporation areas retail finance, wholesale/floor planning finance, leasing. Managed dealer accounts, assisted loan process, acted liaison dealerships corporate offices. Maintained account management software, produced month end reports. Provided training Chrysler Financial programs initiatives. Managed dealer accounts physical visits, phone calls, emails, faxes follow up. Coordinated assisted Funding Credit loan process. Conducted sales finance presentations demonstrate use company products. Maintained complete confidentiality dealerships Chrysler Financial Corporation. Company Name June 2001 May 2007 Senior LBM Manager City State Responsible timely accurate billing strategic contracted customers revenue excess $10 million per month. Researched resolved complex customer inquiries issues. Developed business process billing procedures Large Business Market Billing department. Trained informed Billing Team system modifications procedural updates. Key player creating new processes systems deregulation Texas electrical market. Knowledgeable rules regulations Texas deregulated energy market including ERCOT processes, Electronic Data Interchange (EDI) transactions Public Utilities Commission regulations. Conducted quantitative analysis information affecting investment programs public private institutions. Market price analysis indexed priced electricity commodities exchange arena. Lead Auditor process writer ISO 9001 compliance. Company Name November 1995 May 2001 Senior Market Analyst EES City State Managed, analyzed, administered multi-million dollar budget operating expenditures energy services large business trade market. Responsible financial performance analysis, risk analysis, business planning investor relations, conducting quantitative analysis information affecting investment programs public private investors institutions based NYMEX current Houston Ship Channel price. Analyzed budget variances initiated appropriate guidelines aggressively control expenditures increase profitability. Established budget risk guidelines operate efficiently increase profitability investors company whole. Education STEPHEN F AUSTIN STATE UNIVERSITY BBA General Business, Business Administration City State US STEPHEN F AUSTIN STATE UNIVERSITY Nacogdoches, TX BBA General Business, Business Administratio Expected Graduation: August 2015 TRINITY VALLEY COMMUNITY COLLEGE Associate Arts City State US TRINITY VALLEY COMMUNITY COLLEGE Palestine, TX Associate Arts May 2011 GPA: 3.91 top 10% class Phi Beta Kappa Honor Society",FINANCE
"ROOM CHEF Summary Motivated, personable professional broad range food beverage experience, well experience world's leading hotel management companies customer service guest relations. Very quick learner great performing alone team. Flexible versatile, organized, eager anticipate challenges higher level. Highlights Sous vide technique Contemporary sauce work Food handlers card Focused disciplined High volume production capability Well-tuned palette Focus portion cost control Inventory management familiarity Scheduling proficiencyStandard operating procedures Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training development Safety-oriented Superior communication skills Team player Conflict resolution Skilled multi-tasker Excellent judgment Adaptable Organized Fast learner Staff training development Data management POS systems Scheduling Accomplishments Nominated/Awarded Group Leader The Culinary Institute America Experience Room Chef May 2014 September 2015 Company Name － City State Responsible daily operations kitchens casual dining restaurant fine dining steakhouse, well management steakhouse front house operations. Experience includes scheduling, payroll, overall management 20+ employees, training development, creating seasonal menus, inventories, purchasing receiving assisting organization delegation large functions special events. Through costing menu changes, reduced food cost percentage restaurants 10%. Slashed time required conduct monthly inventories food beverage outlets completely redesigning structure organization inventory sheets data input sheets. Line Cook July 2012 May 2014 Company Name － City State Responsible pantry/garde manger sauté stations, assisted daily prep production menu items, well preparation execution high-volume functions. Worked small, tight-knit team constantly changing menu (rotated monthly), allowed freedom creativity involvement menu development. Multiple ideas popular nightly specials added permanent monthly menus. Room Dining Server July 2011 July 2012 Company Name － City State Delivered meals guest rooms, providing full tableside service guests meal periods. Set tables per order, assisted plating presentation; assisted guests requests pertaining food beverage well hotel departments amenities. Assisted pastry kitchen garde manger stations preparing items amenities. Performed departmental tasks conducting monthly inventories, daily requisitions, participation regimented daily cleaning organization schedule. Utilizing pairing knowledge gained studies Court Master Sommeliers speaking guests, increased overall sales wine In Room Dining 20%. Patisserie Attendant In Room Dining Order Taker January 2010 July 2011 Company Name － City State Patisserie Responsible daily business operations including arranging serving freshly-made desserts pastries, coffee espresso beverages, broad knowledge ingredients execution products, storing holding perishables accordance health code, including FIFO temperature logging, sanitation cleanliness standards, recording inventory, purchasing receiving orders. In Room Dining Answered guest in-house calls pertaining room dining orders, well expedited orders, working closely kitchen, setting tables, arranging expediting delivery daily hotel welcome amenities well many in-house conferences functions. In Room Dining Streamlined processes regarding amenities, communications future shifts, redevelopment printed restaurant menus MoZen Pierre Gagnaire's Twist. Cafe Barista November 2008 November 2009 Company Name － City State Created specialty coffee espresso drinks, well variety hot cold sandwiches, desserts pastries. Experience daily tasks included keeping daily inventories, practicing standard food safety procedures, maintaining safe, clean sanitary work environment. Commis Extern September 2007 January 2008 Company Name － City State Assisted daily prep production menu items. Participated preparation execution high-volume functions. Trailed trained kitchen areas, hot line, raw bar, garde manger, purchasing receiving. Professional Achievements Court Master Sommeliers Introductory Sommelier Certificate 2013 Acadiana Culinary Classic assisted Chef Jeremy Conner Village Café, winning one gold medal three bronze medals multiple dish categories 2014 Soiree Royale Culinary Competition 2nd place winner meat category. Education Associate Science Culinary Arts 2008 The Culinary Institute America － City State US Coursework Hospitality Tourism ManagementHotel Restaurant Administration coursework Voted Group Leader graduating class. Personal Information Additional Information Skills Business operations Costing Creativity Special events Food safety Inventory Payroll Purchasing/receiving Scheduling",CHEF
SALES ASSOCIATE Summary Motivated sales associate 3+ years sales customer service experience. Currently enrolled Suffolk County Community College studying culinary. Experience 03/2016 10/2016 Sales Associate Company Name － City State Interact customers. Work register. Answer calls. 10/2014 03/2016 Sales Associate/Smoothie Maker Company Name － City State Interact customers. Organize inventory. Work register. 09/2013 09/2014 Sales Associate Company Name － City State Organize shelves racks/inventory. Work register. Answer calls. Interact customers. Education 2015 High School Diploma High School － City State Suffolk County Community College － State Skills Good communicating interacting customers Good time management Self-motivation Good adaptability,SALES
"MARKETER ADMINISTRATOR Professional Summary Administrative, Healthcare Pharmaceutical Sales Dedicated motivated professional strong background Medical, Pharmaceutical Dental Sales New Business Development. Years successful experience consulting training multifaceted projects, developing implementing effective promotional techniques, facilitating profitable relationships wide range clients key business partners. Called various clinical representatives areas cardiovascular, endocrinology, respiratory care, internal medicine, emergency services, primary care, hospitals, pharmacies. Consistently recognized outstanding contributions bottom line solid reputation surpassing specified sales revenue objectives. Commended organization, perseverance, efficiency, priority management skills. Computer savvy familiar many modern systems applications including Windows, MS Office Suite, SalesForce.com. Areas Strength Consultative Selling Account Management Business Development Customer Relations Client Retention Training Team Building Networking Prospecting Clinical Administration Strategic Planning Territory Management Director Marketing Process Improvement *Office Management* Revenue Generation* Core Qualifications Account Management Creative Problem Solving Territory Sales Experience Leadership training Mentoring Customer Focused Experience Company Name January 2014 July 2014 Marketer Administrator City State MANAGED ALL INTERNAL OFFICE EMPLOYEES; PAYROLL AND THEN SPENT 80%OF MY DAY AS DIRECTOR OF MARKETING. ANSWERED TO PRESIDENT OF COMPANY. CALLED ON CARDIOLOGISTS, NEUROLOGISTS, PAIN MANAGEMENT, DENTAL, WEIGHT LOSS CLINICS, PCP'S, INTERNAL MEDICINE, PSYCHIATRISTS ETC. Transferred husbands job Kansas Texas deal family issues kept looking work til 8/15/13 actively looking 2 months. Company Name January 2009 October 2012 Executive Dental Oral Healthcare Representative City State Effectively promoted full line dental healthcare products including Sensodyne paste, Sensodyne Isoactive Dentin Hypersensitivity, ProNamel Acid Erosion Protection (Adults Children), Aquafresh Enamelock, Aquafresh Isoactive, Biotene Xerostomia. Successfully sold physicians, hygienists, practitioners consistently increasing regional market share, boosting revenues, meeting organizational goals.Trained dental hygiene schools. Championed established first Sales Council Leadership Team Oral Healthcare division Ranked #2 country facilitating Telecons practitioners within first year 150 reps Selected train mentor new sales business development associates department Presented ""Empowerment Spirit Award"" 2010 new ideas generate revenue well ""Silver Spirit Award hard work"" 2011 Met exceeded 100% daily quota physician calls increased market share by15%. Company Name January 2003 January 2009 Executive Therapeutic Specialty Pharmaceutical Sales Representative City State Interacted extensively physicians healthcare professionals promote diabetes, cardiovascular, high cholesterol, respiratory pharmaceuticals (Avandia/Avandamet, Avandaryl, Coreg CR, Lovaza, Ventolin HFA). Constantly met specified sales quotas increased market share .7% 14.6% within first 6 months. Ranked #2 region overall sales within Top 10 500 cardiovascular products. Recognized ""Diamond Tier Winner"" 2004 region ""Ruby Tier Winner"" region 2005 2006,Bronze spirit award 100% goal achievement 2004. Presented ""Geo Team Award""in region ""Top 10 Sales Rep"" award region 2007. Company Name January 2001 January 2002 Radiology Product Specialist City State Performed array managerial administrative duties support daily departmental operations. Asked initiate first ever employee retention client satisfaction program Cerner. Communicated effectively various clientele, helped resolve array issues, increased customer satisfaction 70%. Met exceeded 100% daily monthly quotas set management. Ranked #5 company (out 300) within first 6 months employment. Education AVILA UNIVERSITY St. Joseph Healthcare Center 2001 Bachelor Science (BS) Radiologic Technology Biology City State United States GPA: GPA: 3.5 Radiologic Technology Biology GPA: 3.5 Interests AART License (2001) Member, American Registered Radiologic Technologists Charitable Volunteer Coordinator, Radiologic Science Club Skills Biotechnology Pharmaceutical Sales, Administrative, Award Winner sales professional Additional Information CERTIFICATIONS AFFILIATIONS AART License (2001) Member, American Registered Radiologic Technologists Charitable Volunteer Coordinator, Radiologic Science Club",HEALTHCARE
"HR CONSULTANT Summary Certified Human Resources Professional 15 years background full range HR functions extensive experience employee management, hiring, training State Federal compliance ability incorporate HR practices achieve business results. Highlights Training development Recruiting Exceptional interpersonal skills Manager coaching training Performance management Employment law compliance Employee relations Accomplishments Established HR infrastructure companies transitioned small mid-size. Trained HR staff proper creation retention HR documentation Instituted Performance Management process supporting training follow-up. Supported Company change management acquisition. Implemented process leave management incorporating complex interaction FMLA, CFRA, ADAAA PDL. Experience HR Consultant July 2014 December 2014 Company Name － City State Partnered legal department multi-state client (40,000+ employees) establish ADAAA workplace compliance. Identified updated backlog LOA accommodation issues. Human Resource Specialist August 2008 June 2014 Company Name － City State Human resources advisor diverse group clients various industries, delivering customized HR service solutions positively impact client business ensure compliance State Federal laws. Reviewed federal state laws confirm enforce company compliance.Designed employee performance evaluation process merit program.Created implemented exit interview program process.Advised top management appropriate employee corrective actions.Created modified job descriptions within departments.Worked senior-level management create fair consistent HR policies procedures.Worked HR advisors HR representatives establishing consistent hiring practices.Created managed [Number] confidential personnel records.Guided clients conduct background checks verify references.Developed [Number] employee handbooks, including design layout.Facilitated monthly meetings develop strategies would positively influence workplace relationships.Conducted average [Number] employee exit interviews per year.Processed salary changes stemming merit increases, promotions, bonuses pay adjustments.Processed salary changes stemming merit increases, promotions, bonuses pay adjustments.Guided startup management HR operations, systems programs new location within company.Led weekly open enrollment question answer session employees benefit program updates.Supported [Number] employees levels, including executive leadership.Recruited interviewed [Number] applicants per [Time period].Increased employee base [Number]% meet changing staffing needs.Implemented innovative employee incentive program, resulted [Number]% increase staff productivity.Directed [Initiative] maximize [Positive outcome].Answered employee questions regarding [Topic] [Topic] resolved issues.Advised managers organizational policy matters recommend needed changes.Conducted new employee orientation foster positive attitude toward organizational objectives.Directed personnel, training labor relations activities.Identified staff vacancies recruited, interviewed selected applicants.Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Worked directly small business owners start-up companies build, redefine update HR department support organization's strategic goals objectives. Provided liability management training supervisors managers. Created implemented interview selection, performance management, succession planning processes. Utilized HR Metrics support creative solutions Human Capital Management. Provide guidance compliance well design programs attract, retain grow staff. Manage ER matters provide conflict resolution mitigate liability. Human Resource Generalist April 2007 April 2008 Company Name － City State Partnered managers interpret implement company policy, providing insight guidance employment law order maintain consistency compliance. Provided coaching counsel areas employee relations, performance management corrective actions. Acted liaison managers, employees centralized HR functions implementation organizational process changes. Identified issues proposed changes challenge status quo align growth corporate goals. Considered SME (subject matter expert) Leaves Absences, Workers Compensation I-9 compliance. ""Go-to"" person HR staff. Created implemented processes rectification compliance issues. Worked closely corporate benefits order implement new leave process. Developed materials guide employees newly implemented processes. Human Resources Coordinator January 2003 January 2007 Company Name － City State Partnered managers supervisors order provide HR support 3 sites Southern California, 600 employees. Managed LOA including FMLA, CFRA PDL ensure compliance State Federal regulations company policies. Provide coaching counseling areas compliance, employee relations, disciplinary actions review process. Worked closely VP legal department respond EDD, FEHA company hotline complaints. Successfully avoided litigation consistent practice clear documentation. Conducted investigations, documented determined appropriate resolution. Proactively determined training needs created programs develop workforce anticipated technology, reducing staff turnover, increasing productivity quality. Developed screening matrix government funded training program resulting 100% successful completion overall improvement workforce. Supported Distribution center HR related needs automation, including change management department restructure compensation structure. Working member implementation team Oracle HR. Provided staffing recruiting support positions ranging hourly technical specialties. Conducted market analysis using compensation surveys ensure equity employees. Calculated quarterly annual bonuses per multiple national international programs. Maintained training record comply ISO9001 audits. Resolved employee issues payroll Benefits. Conducted New Hire orientation, Sexual Harassment Prevention training required. Administered review process non-exempt exempt employees. Evaluated, selected built relations vendors resulting 50% reduced cost better service. Provided support HR department coordinate on-site off-site events. Interacted workers' compensation medical facilities facilitate claims resolution. Maintained FMLA WC documents logs. Worked closely VP HR matters ranging creation new awards program facility closures. Compiled filed OSHA AQMD reports per requirements. Administrative Assistant January 2000 January 2001 Company Name － City State Provided general support HR department director HR. Responsible company events, recreation programs, answering general benefits inquiries ensuring completion paperwork. Education B.S. Pharmacology University Dundee B.S., Pharmacology, University Dundee, Scotland Certifications PHR GPHR SHRM-SCP Senior Certified Professional Professional Affiliations Society Human Resources Managers (SHRM) PIHRA Skills",HR
"ACCOUNT REPRESENTATIVE Professional Summary I social media public relations professional, experienced creating direct-to-consumer internal communications global brands. I also founder @Wandering_for_Eats, foodie Instagram brand 3.5k followers multiple partnerships local businesses Hudson County, New Jersey. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite Ads C Content Content Development Copywriting Client Delivery Email Finance Financial Leadership Letters Marketing strategy Marketing Materials Meetings Microsoft Office Suite Network Photo Editing Profit Proposals Quick Recruitment Research Sales Stories Strategy Television Articles Work History 04/2016 Current Company Name Organically increased Instagram following 200% 1k 3.5k past four months, achieved average engagement rate 12.2%. Continuously growing followers optimizing social media strategy. Collaborate brands local restaurants sponsored posts, including creating content copy, photo editing, quick informative engagement audience post. Produce weekly sponsored “snack hack” videos published Instagram Story collaboration local food delivery service, provide weekly analytics reports brand's marketing manager. Research local restaurants create value-added content daily Instagram Stories Feed posts. Account Representative 03/2019 05/2020 Company Name – City State Developed campaign materials including social media plans paid Twitter ads, program announcements, pitch letters, satellite media tour alert copy multiple Johnson Johnson pharmaceutical brands. Created internal communications Janssen, including daily media monitoring reports C-suite executives, company-wide emails, LinkedIn articles published leadership, training videos, internal television slides •Provided updates running projects set project-based goals weekly client meetings. Compiled research pharmaceutical brands campaigns find new business opportunities. Management Trainee 06/2016 10/2018 Company Name – City State Led operations 4 Café departments concurrently, including overseeing 4 Team Leaders 30+ employees. Successfully planned led Café operations Super Bowl 2018 Catering operations Thanksgiving 2017, increasing sales 40% year-to-year ranking #2 company sales, respectively. Trained 10+ managers 50+ employees 2 store openings led teams first month openings. Human Resource Recruiting Intern 01/2015 12/2015 Company Name – City State Created implemented social media network growth plans 5 Financial Advisors via LinkedIn. Secured 10 interviews per week Advisor candidates, via email marketing strategy I curated. Founded Women Finance Internship drive recruitment entry-level women Financial Advisors. Developed pitched grant internship program proposals non-profit corporate funding, securing $6k funding. Education Master's Degree Communication Media Studies 05/2018 Rutgers University City State GPA: 3.83 Bachelor's Degree Communication Women's Gender Studies 05/2016 Institute Women's Leadership City State Leadership Scholars Certificate 05/2016 Work History 04/2016 Current Company Name Organically increased Instagram following 200% 1k 3.5k past four months, achieved average engagement rate 12.2%. Continuously growing followers optimizing social media strategy. Collaborate brands local restaurants sponsored posts, including creating content copy, photo editing, quick informative engagement audience post. Produce weekly sponsored “snack hack” videos published Instagram Story collaboration local food delivery service, provide weekly analytics reports brand's marketing manager. Research local restaurants create value-added content daily Instagram Stories Feed posts. Account Representative 03/2019 05/2020 Company Name – City State Developed campaign materials including social media plans paid Twitter ads, program announcements, pitch letters, satellite media tour alert copy multiple Johnson Johnson pharmaceutical brands. Created internal communications Janssen, including daily media monitoring reports C-suite executives, company-wide emails, LinkedIn articles published leadership, training videos, internal television slides •Provided updates running projects set project-based goals weekly client meetings. Compiled research pharmaceutical brands campaigns find new business opportunities. Management Trainee 06/2016 10/2018 Company Name – City State Led operations 4 Café departments concurrently, including overseeing 4 Team Leaders 30+ employees. Successfully planned led Café operations Super Bowl 2018 Catering operations Thanksgiving 2017, increasing sales 40% year-to-year ranking #2 company sales, respectively. Trained 10+ managers 50+ employees 2 store openings led teams first month openings. Human Resource Recruiting Intern 01/2015 12/2015 Company Name – City State Created implemented social media network growth plans 5 Financial Advisors via LinkedIn. Secured 10 interviews per week Advisor candidates, via email marketing strategy I curated. Founded Women Finance Internship drive recruitment entry-level women Financial Advisors. Developed pitched grant internship program proposals non-profit corporate funding, securing $6k funding. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite, Ads, C, content, Content Development, Copywriting, client, delivery, email, Finance, Financial, Leadership, letters, marketing strategy, Marketing, materials, meetings, Microsoft Office Suite, network, Photo Editing, profit, proposals, quick, recruitment, Research, sales, Stories, Strategy, television, articles",PUBLIC-RELATIONS
"SALES Professional Summary Experienced manager excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences. Analyst extensive experience Microsoft Office Proficiencies include Microsoft Word Microsoft Outlook Can effectively multitask challenging situations meet critical deadlines. I'm self-motivated, I work well independently need little supervision. Core Qualifications Excellent comprehension retention skills Can work short deadlines pressure Offering fresh perspective Customer service needs. Computer technical literacy Strong organization skills, ability plan ahead always thorough job. Articulate persuasive present ideas public Expert Creative Problem solving Education Professional Placement Customer needs Assessment Experience appointment scheduling Contract negotiation/review/drafting Change management Advertising Business Development Marketing Multi-Task Management Project Management Sales Statement Billings Weekly Payroll Experience Sales 02/2016 04/2016 Company Name City State Sales firearms accessories. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. Took daily inbound calls key-entered orders, faxes, backorders credit memos assigned accounts clients. Consistently met exceeded department expectations productivity accuracy levels. Developed promotional programs optimize revenue levels. Co-Owner/Manager 02/2008 01/2016 Company Name City State Palace Pet Grooming 40359 Hwy 41 ste #4 Oakhurst Ca. 93644. I Defined strategies business plans Palace Pet Grooming Directed strategic initiatives achieve strong business plan launched inspired Husband wife's dream, created business model still thriving day. Created sales strategies promote advertising offerings motivate larger deals. Completed strategic competitive analysis assessing strengths weaknesses competitors. Worked effectively heavily cross-functional, fast paced environment. Developed innovative product solutions grounded clear understanding customer needs. Spearheaded creation blogs social media content. Produced engaging online marketing campaigns. Led concept development organized sales operations resources. Correctional Officer 01/2003 10/2009 Company Name City State Maintain security within institution oversee health safety staff prisoners. Patrol inspect units, yards, buildings, prisoners, prisoner property clothing, etc, ensure welfare, safety security. Maintain surveillance grounds foot vehicle. Perform inspections searches premises cells, checking contraband compliance regulations. Conduct searches prisoners visitors. Observe prisoners directly indirectly visual, audio video monitoring, ensure physical safety prisoners, staff public. Monitor radio transmissions staff order respond immediately calls security support needed. Provide escort security visitors. Comply enforce security procedures equipment supplies. Operate control room, monitor gates, cameras, alarms, video terminals. Enforce institutional rules Standard Operation Procedures (SOP). Initiate segregation disciplinary procedures, perform enforcement activities compliance Department Policies. Explain rules procedures facility (individual/group) prisoners understand expectations consequences. Supervise prisoners maintain general order daily activities, work assignments programming. Monitor inmate phones, mail etc. Apply appropriate level force accordance policies, ranging verbal warnings physical presence use soft and. hard restraints extreme cases deadly force. Maintain order discipline dormitories, shops, work details, recreational activities; report infractions rules, handle unruly violent prisoners using minimum necessary force. Perform head counts prisoners confirm inmate's identity conducting facility count. Compile data necessary written incident required. reports. Stabilize provide backup emergency situations protection public, staff prisoners situations aggressive behavior, fights, riots disruptive behavior, escape attempts, fires, accidents medical emergencies. Education High School Diploma General Studies Automotive Technology 1991 Yosemite High City State General Studies Automotive Technology Universal Technical Institute City State Professional Affiliations 1993-2007-In past experience I 10 years combined skill commercial truck driver, everything local route work sanitation engineer, construction material delivery, long haul OTR driver. 1994-2004-As well listed, I ten years Paid Call Firefighter (PCF) Madera County. In function one many things I learned duties radio dispatch protocol. Accomplishments Was instrumental instituting new scheduling practice streamlined booking process. Results new scheduling procedure increased booking appointments booking 1 month out, booking every 4 6 weeks 1 2 years out. I developed new advanced payment option, clients pre-pay onto debit style card. They choose set amount funds. With option get percentage discount taken booking year. With cards reload anytime, creative plan drastically increased predictability income variables. Skills Event Management Promotion Leader Strong Negotiation Skills Team Building Team Leadership",SALES
"SALES MANAGER Summary Friendly enthusiastic six years specialization hospitality. Able learn new tasks quickly proficient growing key customer relationships. Represent establishment friendly, professional demeanor times. Able work fast paced establishment passionate exceeding expectations. Highlights Client relations specialist Conflict resolution techniques Team management Meticulous attention detail Skilled multi-tasker Deadline-oriented Management remote employees Focused customer satisfaction Efficiency Excellent verbal communication Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions, orders. Experience Sales Manager 01/2015 － 07/2015 Company Name City State Active Learning Social Perceptiveness Reading Comprehension Computers Electronics Picker Amazon Obtain merchandise bins shelves. Resolve customer complaints regarding sales service. Cashier Zaxbys 09/2014 － 01/2015 City State Receive payment cash, check, credit cards, vouchers, automatic debits. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Monitor customer preferences determine focus sales efforts. Plan parties special events services. Perform marketing advertising services. Assist customers providing information resolving complaints. Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Sell tickets items customers. Process merchandise returns exchanges. Place merchandise conveyors leading wrapping areas. Read orders ascertain catalog numbers, sizes, colors, quantities merchandise. Oversee regional local sales managers staffs. Direct coordinate activities involving sales manufactured products, services, commodities, real estate subjects sale. Plan direct staffing, training, performance evaluations develop control sales service programs. Confer potential customers regarding equipment needs advise customers types equipment purchase. Visit franchised dealers stimulate interest establishment expansion leasing programs. Issue receipts, refunds, credits, change due customers. Count money cash drawers beginning shifts ensure amounts correct adequate change. Calculate total payments received time period, reconcile total sales. Receive payment cash, check, credit cards, vouchers, or. 01/2014 － 07/2014 City State 09/2010 － 01/2014 City State Education May 2012 High School Diploma General Business Ringgold High School City State Monitor checkout stations ensure adequate cash available staffed appropriately. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Greet customers enteringestablishments. Answer customers' questions, provide information procedures policies. Sell tickets items customers. Process merchandise returns exchanges. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Sort, count, wrap currency coins. Supervise others provide on-the-job training. Stock shelves, mark prices shelves items. Bag, box, wrap, gift-wrap merchandise, prepare packages shipment. Post charges guests' patients' accounts. Keep periodic balance sheets amounts numbers transactions. Count money cash drawers beginning shifts ensure amounts correct adequate change. Calculate total payments received time period, reconcile total sales. Compute record totals transactions. Compile maintain non-monetary reports records. Skills advertising, balance sheets, calculators, cash receipts, cash registers, catalog, commodities, credit, Critical Thinking, Resolve customer complaints, Decision Making, Electronics, special events, features, focus, Inspect, Issue receipts, mark, marketing, money, policies, Reading, Read, real estate, Sales, scanners, staffing, tables, telephone",SALES
"FACILITY MANAGER Summary Operations Maintenance Procurement Security Safety Experience Company Name City State Facility Manager 01/2013 01/2017 Led Staff 100 Paid volunteer based teams maintain operate 50k square foot facility situated 8 acre lot. Recruited, trained maintained volunteer Paid teams areas Facilities, Operations, Security, Retail. Nominated, evaluated monitored contractors effective cost control Assisted procurement equipment materials rehabilitate mechanical equipment/systems, central heating cooling, electrical power system enhancement Achieved savings effective planning organizing maintaining awareness budget/constraints. Assisted Project Manager oversight construction renovation projects Implemented Maintenance work order system optimize Maintenance Custodial duties. Organized approved setup rental event activities. Assisted troubleshooting, maintaining, Installing Audio Video equipment Security Retail Implemented 25+ member Volunteer Security team Planned Led installation 32 16 channel CCTV camera system. Assisted planning, construction, procurement New state art Cafe. Planned implemented Cafe menu POS system. Led, organized trained staff managers run operation cafe. Assisted planning, Stocking, build Staffing Book Store. Manage day day operations 50,000 square foot facility situated 8 acre lot included special projects construction, support service requirements safety, security, buildings grounds. Promoted, Resolved evaluated necessary preventative routine maintenance aspects facility including limited 2 acres Pond, waterfall, fountains, Elevators, Electrical, Roof, Landscaping, HVAC. Directed Participated Selecting Staff contractors areas facilities. Company Name City State Healthcare Program Planner Analyst 01/2007 01/2013 My results oriented background consisted engineering physical plant responsibilities Healthcare operated 7-day/24 hour per day basis included shift coverage. I reported directly Vice Presidents, Directors, Supervisors, Chief Engineers. My responsibilities included working plant operations maintenance, whereby duties instrumental assistance physical plant management 330 bed hospital facility 1,200,000 square feet off-site locations included large-scale special projects, construction, support service requirements safety, security, buildings grounds. Other tasks included assisting procurement materials managing engineering department, working supervising managers, responsible safety efficient operations well aspects facilities preventive maintenance. I also assisted project management new constructions, renovations, alterations, mechanical, electrical, utilities, HVAC/R, plumbing, fire safety, communication associated systems. Company Name City State Shipping Receiving Coordinator 01/2005 01/2007 Assisted Management day day operations receiving department, Led management staff delivery schedules, Operated heavy equipment lifts, Assisted Directed distributions packages materials departments. Handled sensitive supplies Bio Medical Surgical supplies. Operated systems OTPS Receiving Accounts Payable systems Located researched Purchase Order information proper budgetary allocations. Shipped packages using FedEx, UPS USPS systems. Company Name City State Nutritional Aide 01/2000 01/2005 Distributed dietary foods supplements Maintained inventory logs managed appropriate reports follow procedures. Participated nutritional education activities. Assisted making food beverage items accordance mandated nutritional meal requirements. Maintained food preparation equipment ensured appropriate storage. Coordinated Distribution carts Doctors Students. Company Name City State Assistant Manager 01/1998 01/2000 Managed day day functions East Village Cafe, Opening closing cafe, Ordering supplies, Customer Service, Placing Bakery Orders, Managing Cash Register. Education Training Present National Career Institute Electrical Assistant HVAC-R A.A Liberal Arts 2012 Essex County College City State Liberal Arts Trade Certificate Electrical Assistant HVAC/R Tech January 2018 National Career Institute City State United States Electrical Assistant HVAC- Certificate commercial residential wiring, motor control theory consistent National Electrical Code. Electrical safety including proper use tools equipment. Safety standards according OSHA's rules regulations. electrical theory installation repair power apparatus, conductors various types switching devices. Interpret National Electrical Code read Blueprints. Establishing source energy loss providing solutions Skills Accounts Payable, art, Audio, read Blueprints, Book, budget, Cash Register, closing, cost control, Crisis Intervention, Customer Service, delivery, HVAC, inventory, Regulatory compliance, Managing, materials, mechanical, organizing, camera, plumbing, POS, problem solver, procurement, Project Management, Receiving, renovation, renovations, Retail, Retail Sales, Safety, Scheduling, Staffing, Stress Management, supervising, troubleshooting, utilities, Video, wiring",HEALTHCARE
"Work History Company Name CONSTRUCTION LABORER Accomplishments Puesto que solicita: Fecha: Almeda-Genoa Constructors se ha comprometido la igualdad de oportunidades para los solicitantes empleados sin distinción de raza, color, sexo, edad, religión, origen nacional, discapacidad, estado civil, condición de veterano, orientación sexual, información genética. cualquier otra característica protegida por la ley. Esta política se aplica todos los términos condiciones de empleo, incluyendo pero limitado a, contratación, capacitación, promociones, disciplina, traslados, excedencias la terminación del empleo. Informe al Departamento de Recursos Humanos de la empresa si necesita ayuda para completar esta solicitud de empleo. POR FAVOR ESCRIBA O IMPRIMA. Complete cada sección de esta solicitud adjunte un curriculum vitae si usted tiene uno. Name /Nombre(Sr./Sra., nombre, apellido): Direccion Ciudad, Estado, Código Postal: Teléfono de casa: Teléfono de trabajo: Otro Teléfono: Correro Electrónico: Fecha en que puede empezar trabajar: Salario Solicitado: Tiene 18 años de edad. más. Sí No Está usted autorizado para trabajar Sí No en los Estados Unidos. Usted ahora,. que en el futuro, Sí No requiere patrocinio para la visa de trabajo. HABILIDADES: Por favor indique cualquier capacitación,. cualificaciones que usted tenga para el trabajo solicitado. Incluya conocimientos de paquetes de software sistemas informáticos pertinentes e indique su nivel de conocimiento básico, intermedio, experto). Adjunte páginas adicionales si es necesario. 1 Cómo se enteró acerca de Almeda-Genoa Constructors. Marque todas las que aplican: Agencia de Empleo (Nombre: _) Recomendación de actual empleado (nombre: ___________________) Página Web de la compañía Periódico, Revista (name: _) Feria de empleo Otro (Por favor especifica:__________________________________________) EDUCACIÓN Nombre ubicación Mayor grado. nivel Grado. diploma Tipo de escuela completado Escuela Primaria Escuela Secundaria Universidad Otros titulos, certificados. afiliciaciones profesionales relevantes para el trabajo solicitado: 2 EXPERIENCIA LABORAL Y VOLUNTARIADO. Incluya su experiencia laboral previa. Tambien incluya su experienca relevante como voluntario. Por favor comience enumerando desde la experienca mas reciente. Puede adjuntar su C.V. pero debe ademas completar la informacion solicitada. Para que podamos verificar la experiencia previa, indique si hautilizado otro nombre en cualquiera de sus trabajos anteriores. No Sí (indicar el nombre especifique la organización ________________________________________) Título del Puesto Salario fechas De A Nombre de la organización, Nombre del supervisor Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De A Nombre de la organización, Nombre del supervisor Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De A Nombre de la organización, Nombre del supervisor Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De A Nombre de la organización, Nombre del supervisor Información de contacto: Por que dejo este empleo. 3 REFERENCIAS PROFESIONALES Enumere tres personas relacionadas con usted que tengan conocimiento de su rendimiento en el trabajo. Nombre número de teléfono. dirección de correo electrónico Cuándo dónde se trabaja con este individuo. Nombre número de teléfono. dirección de correo electrónico Cuándo dónde se trabaja con este individuo. Nombre Número de teléfono. dirección de correo electrónico Cuándo dónde se trabaja con este individuo. LEA LAS INSTRUCCIONES QUE FIGURAN A CONTINUACIÓN SOBRE REQUISITOS DE CADA ESTADO ANTES DE RESPONDER A LA SIGUIENTE CUESTIÓN: Alguna vez ha sido condenado por un delito que ha sido borrado, indultado, anulados, reglamentariamente erradicado, embargado. sellado por el Tribunal. Los antecedentes penales constituyen un impedimento automático para el empleo sólo se considerarán aquellos que afecten sustancialmente de manera razonable al trabajo en cuestión. Si hay registro _______ Si ha seleccionado Sí, por favor explique: INSTRUCTIONS: Los solicitantes de California: Usted debe responder ""No Record"" con respecto a: 1) Cualquier delito menor por el cual la libertad condicional se ha completado. descargada el caso ha sido desestimado judicialmente;. 2) Cualquier condena (o registro con respecto la condena) que dio lugar un ingreso la participación en cualquier programa de desviación previo. posterior al juicio ;. 3) Una condena por consumo. posesión de marihuana que tenga más de dos años de antiguedad en el momento que se relleneesta aplicación. Los solicitantes Georgia: Usted puede contestar ""No Record"" con respecto cualquier caso dado de alta en virtud de la Primera Ley sobre la delincuencia. Los solicitantes de Massachusetts: deben responder la pregunta anterior con respecto información de antecedentes penales. Los solicitantes del estado de Washington: Limite su respuesta las condenas para los que la fecha de la condena. prisión liberación, lo que sea más reciente, se encuentra dentro de los últimos diez (10) años. 4 CERTIFICACIÓN SOLICITANTE Por favor iniciales en cada párrafo firme abajo. Certifico que todas las respuestas declaraciones hechas por mí en esta solicitud son verdaderas completas lo mejor de mi conocimiento, que ocultado ninguna información que pudiera afectar mi consideración para el empleo. Entiendo que cualquier falsificación, falsedad u omisión de la información presentada en esta solicitud, mi hoja de vida,. en cualquier entrevista (s) constituirá un supuesto de denegación. terminación inmediata del empleo. Entiendo que nada en esta solicitud de empleo se pretende ni debe interpretarse como una oferta, acuerdo. contrato de trabajo. Además, entiendo que el empleo en Dragados EE.UU. es ""a voluntad"", lo que significa que tanto la Compañía sus empleados son libres de poner fin la relación laboral en cualquier momento, con. sin causa. aviso previo. En el caso de que yo soy empleado de Almeda-Genoa Constructors estoy de acuerdo en cumplir con todas sus políticas de empleo su Código de Ética Código de Conducta. Almeda-Genoa Constructors se reserva el derecho modificar. cancelar sus políticas en cualquier momento, con. sin causa. aviso previo. Entiendo que cualquier oferta de empleo que pueda recibir es contingente sobre una finalización con éxito del proceso de selección de empleados de la compañía, el resultado de los cuales debe ser satisfactoria para la Compañía. Este proceso puede incluir un fondo verificación de referencia, un examen físico de pre-empleo. Entiendo que ningún representante. agente de Dragados EE.UU., tiene la autoridad para hacer cualquier acuerdo que sea contrario lo anterior, sin la autorización por escrito del Presidente. Todo acuerdo debe ser por escrito firmado por el presidente al ser vinculante para la empresa. Firma Feche Esta solicitud de empleo es bueno para sólo 60 días. Consideración para el empleo después de 60 días requiere una nueva aplicación. 5 Para información en español, visite www.consumerfinance.gov/learnmore. agency, agency must investigate unless dispute escribe la Consumer Financial Protection Bureau, 1700 G Street N.W.., frivolous. See www.consumerfinance.gov/learnmore Washington, D.C. 20006. explanation dispute procedures. A Summary Your Rights Under Fair Credit Reporting Act Consumer reporting agencies must correct delete The federal Fair Credit Reporting Act (FCRA) promotes accuracy, fairness, inaccurate, incomplete, unverifiable information. privacy information files consumer reporting agencies. There many Inaccurate, incomplete unverifiable information must types consumer reporting agencies, including credit bureaus specialty removed corrected, usually within 30 days. However, agencies (such agencies sell information check writing histories, consumer reporting agency may continue report information medical records, rental history records). Here summary major verified accurate. rights FCRA. For information, including information additional rights, go www.consumerfinance.gov/learnmore write to: Consumer reporting agencies may report outdated Consumer Financial Protection Bureau, 1700 G Street N.W.., Washington, negative information. In cases, consumer reporting D.C. 20006. agency may report negative information You must told information file used seven years old, bankruptcies 10 years old. you. Anyone uses credit report another type consumer Access file limited. A consumer reporting agency may report deny application credit, insurance, employment provide information people valid need -- take another adverse action must tell you, must usually consider application creditor, insurer, give name, address, phone number agency employer, landlord, business. The FCRA specifies provided information. valid need access. You right know file. You may request You must give consent reports provided obtain information files consumer reporting employers. A consumer reporting agency may give agency (your ""file disclosure""). You required provide proper information employer, potential employer, identification, may include Social Security number. In many without written consent given employer. Written cases, disclosure free. You entitled free file consent generally required trucking industry. For disclosure if: information, go www.consumerfinance.gov/learnmore. person taken adverse action You may limit ""prescreened"" offers credit insurance information credit report; get based information credit report. victim identify theft place fraud Unsolicited ""prescreened"" offers credit insurance must alert file; include toll-free phone number call choose to. file contains inaccurate information result remove name address lists offers fraud; based on. You may opt-out nationwide credit bureaus at. public assistance; 1-888-5-OPTOUT (1-888-567-8688). unemployed expect apply You may seek damages violators. If consumer reporting employment within 60 days. agency, or, cases, user consumer reports In addition, consumers entitled one free disclosure every 12 months upon furnisher information consumer reporting agency violates request nationwide credit bureau nationwide specialty FCRA, may able sue state federal court. consumer reporting agencies. See www.consumerfinance.gov/learnmore additional information. Identity theft victims active duty military personnel additional rights. For information, visit You right ask credit score. Credit scores www.consumerfinance.gov/learnmore numerical summaries credit-worthiness based information credit bureaus. You may request credit score States may enforce FCRA, many states consumer consumer reporting agencies create scores distribute reporting laws. In cases, may rights state law. For scores used residential property loans, pay information, contact state local consumer protection agency it. In mortgage transactions, receive credit state Attorney General. Federal enforcers score information free mortgage lender. You right dispute incomplete inaccurate information. If identify information file incomplete inaccurate, report consumer reporting. Skills Compliance Management, Credit, DC, Mail, Office, word, reporting, Supervision Professional Summary Responsible Job title enthusiastic supporting best practices hospital operations, compliance healthcare management. Demonstrated strengths multi-area management, quality assurance service. Resourceful professional collaborative team player. Energetic Job title dedicated efficient effective collaboration care teams, patients families. Outgoing professional collaborative flexible approach reaching mutually beneficial resolutions. Experienced Patient Care Coordinator proficient directing patient care programs high-quality efficient. Hardworking Patient Care Coordinator bringing Number years' experience field. Expertise includes administration program management. Motivated Job title knowledgeable healthcare management, hospital practices regulatory compliance. Talent overseeing multiple areas without sacrificing quality service. Hardworking professional passionate patient advocate. Compassionate Certified Nursing Assistant adept bathing, grooming feeding elderly disabled patients. Familiar advanced medical terminology procedures. Level-headed health professional remains calm effective extremely difficult stressful situations. Strong belief importance companionship support patient care. Motivated CNA highly effective communication style. Efficient worker demonstrates strong time management prioritization skills. Skills Organizational skills Team leadership Problem solving Claims processing Regulatory compliance Healthcare operations Process improvements Strategic planning Documentation Monitoring tools Scheduling Organizational standards Decision making Goal setting Verbal written communication Interdepartmental collaboration Multitasking ability Work History Construction Laborer 02/2014 11/2017 Company Name – City State Consistently assumed additional responsibilities worked extended hours meet project deadlines. Monitored inventory reported items restocked job. Prepared cleaned construction sites removing debris. Loaded unloaded building materials used construction. Operated equipment [Machine type] [Machine type] Requisitioned new supplies equipment. Dug trenches, backfilled holes compacted earth prepare new construction. Supply Chain Specialist 08/2013 03/2017 Company Name – City State Conducted [Analysis type] analysis incorporated findings [Action taken] Supervised team [Number] area managers [Number] associates. Established project control procedures project forecasts cash flow projections. Helped earn company [Number] customer satisfaction ratings [Website] [Action taken] Completed [Number] performance reviews quarter, offering praise recommendations improvement. Spearheaded cross-functional initiative achieve [objective] Worked directly [departments, clients, management] achieve [result] Created new revenue streams [actions] Developed rolled new policies. Hired trained [Number] staff. Exceeded company objectives [results] Increased profits 60% one year restructure business line. Patient Care Assistant 08/2013 03/2017 Company Name – City State Measured effectiveness team implemented recommendations long term improvements. Maintained confidentiality compliance standards times. Evaluated effectiveness current strategies interdisciplinary team utilized recommendations make permanent improvements care standards. Upheld confidentiality requirements regulatory compliance guidelines areas. Met patients families discuss care plan action future. Maximized preventative care utilization reduce hospital burden help eliminate readmissions. Reviewed step patient care made proactive adjustments avert issues. Worked patients families develop future plans discuss care actions. Performed subject matter expert case management processes. Completed documentation care, hospital actions patient activities. Updated documentation reports detailing patient activities, care actions hospital determinations. Coordinated charitable, government community resources patients. Connected patients available community charitable resources. Education High School Diploma diploma 2007 Lamar High School certification CNA health care 2012 Houston Community College Coleman College Health Sciences City State certifications heavy equipment operator, OSHA 10, NCCER, Construction site safety, Core Curriculum, Core Curriculum:Introductory Craft skills 2017 Houston Launch Pad City State Certifications Licensed/Certified Home Health Aide Certified Nurses Aide",CONSTRUCTION
"FITNESS ATTENDANT Summary Highly-motivated Nutritionist masters degree seeking career position healthcare field. Goal-oriented high-achieving professional advanced knowledge skills nutrition. Hi ghly effective evaluating nutritional needs adults children various diseases. Self-starter, energetic, enthusiastic dependable individual outstanding leadership management skills. A creative organized key team player strong interpersonal communication skills. Highlights Genetic nutrition background Adult, adolescent child nutrition Use anthropometric measurements Effectively influences Proficient speaker Arabic English Microsoft Word, Excel, PowerPoint Team leadership Confident public speaker Accomplishments Completion Masters' Thesis, The effect Curcumin help reduce risk development Type 2 diabetes genetic level Granted Key Player Award year outstanding performance fitness attendant Training supervision new employees Elected VP finance President graduate club University New Haven due excellence leadership management skills Our club ESM granted Trailblazer Graduate Club year award Assessed helped almost 5,000 patients nutrition eating habits, resulting high percent success tangible positive feedback Requested personally pediatricians due professionalism nutritional knowledge communication skills Presented nutrition lecture 300 elementary students American School Jordan. Represented nutrition career senior students Career Day American School Jordan. Experience Fitness Attendant March 2014 May 2015 Company Name － City State Supervised guided members safe exercise use machines Contributed operation clean, friendly well-maintained recreation center Encouraged motivated members attend group fitness classes Contributed selecting, interviewing training new employees Work evaluation improved 3.36/4 3.79/4 Nutritionist July 2012 July 2013 Company Name － City State Assessed almost 5,000 patients' overall physical health body composition scale measurements In Body Machine. Recommended appropriate feeding schedules methods meet nutritional needs line patients' age, gender, diagnosis, cultural background religious practices. Encouraged patients caregivers follow recommended food guidelines well-balanced diets. Consulted regularly physicians patients' weight r ecommended specialized laboratory tests assess monitor nutritional status Counseled 800 postpartum patients regarding special dietary needs enhance recovery efficient breastfeeding Coordinated successful school public events increase health awareness marketing nutrition supplements Emphasized nutrition supplements' features pharmacists increase awareness sales product Trainee food services healthy therapeutic nutrition February 2012 March 2012 Company Name － City State Manage tray line, checking setting trays ensure patient food orders correct according dietary need disease status Utilize sanitation procedures times food interaction handling Work specialized diets, kidney dialysis patients Screen newly admitted patients nutrition concerns Daily round patients nutrition concerns risks Provide special diet menu options inpatients Education Master Science Human Nutrition 2015 University New Haven － City State USA Minor Nutritional Genomics Thesis submitted partial fulfillment requirements degree 3.8 GPA Bachelor Science Human Nutrition Dietetics 2012 University Jordan － City Jordan 3.02 GPA Organizations President, Engineering Smart Management (ESM) Jan 2015 June 2015 Represented organization setting leadership role model Monitor E-board duties delegated authorities Planned, organized managed clubs events E-board members Active member Graduate Student Council Establish meetings guidelines agendas weekly basis VP Finance, Engineering Smart Management(ESM) Sept 2014 Jan 2015 Created annual budget academic year Processed funds, payments, financial paperwork Reported receipts expenditures monthly basis Granted Trailblazer Graduate Club year award outstanding successful events Volunteered Feeding Children Everywhere, packaged 2,150 meals. CT, June 2015 Professional development Fourth Arab Conference Nutrition. Jordan, April 2011 Conference Updates Nutritional Management Diabetics Elderly. Jordan, November 2011 Today scientific comprehensive health (natural right every human being). Jordan, February 2012 Completed Creating Smarter Lunchrooms online program Cornell University. USA, January 2014 Women's Leadership Conference, University New Haven. USA, October 2014 Certifications First Aid/ CPR/AED (current)",FITNESS
"VICE PRESIDENT Executive Profile Accomplished building sustaining outstanding teams. Creates team vision supports organizational vision. Skilled turning teams industry leading teams developing team members outstanding performers. Develops innovative approaches providing high quality, cost-effective service exceed customer expectations. Skilled author speaker numerous articles appearing national business journals multiple presentations national conferences. Core Accomplishments Attended CHIME (College Healthcare Information Management Executives) CIO Boot Camp, October 2008. Attended The EDGE program, The Executive Development Growth Experience Program, presented Baylor Health Care System Talent Planning partnership Southern Methodist University Cox Executive Education. Graduated May 2010. Information numerous additional educational programs attended available upon request. Available upon request. Professional Experience March 2003 July 2014 Company Name City State Vice President Chair United Way Mental Health Counseling Grant Panel 2009, Vice-Chair Access Jobs Panel 2010, 2011, 2012 Selected Publications Selected Speaking Engagements Building Clinical Engineering Department Ground Up: Cover story, Biomedical Instrumentation Technology, November/December 1999 (co-authored Larry Hertzler, Vice President Aramark Healthcare Technologies) Candidate Wanted: How Find Right Match Your Department: Cover story, Biomedical Instrumentation Technology, March/April 2003 Okay, So I'm Supervisor, Now What?: Biomedical Instrumentation Technology, January/February 2004 (co-authored Larry Hertzler, Vice President Aramark Healthcare Technologies) Taking Intranet Plunge: Create It.Maintain It.and Use It: IT Horizons, November/December 2003 Winning Hand: Playing Odds Clinical Equipment Service: Contracts, Health Facilities Management, November 2004 Preventive Maintenance: A Look Big Picture: Biomedical Instrumentation Technology, March/April 2006 Benchmarking) Glass Half Full: Biomedical Instrumentation Technology, July/August 2006 A Closer Link (Open Device Integration Strategy): Advance Healthcare Information Executives, April 2007 On Sculpture, Baseball, Benchmarking.: Biomedical Instrumentation Technology, July/August 2007 (co-authored Larry Hertzler, Vice President Aramark Healthcare Technologies) Getting Most Out Your Clinical Engineering Department: Nurse Leader Magazine, February 2008 Carefully Measuring Productivity Is Key Managing Resources: Biomedical Instrumentation Technology, January/February 2010 Practical Guide Successful Performance Improvement: Biomedical Instrumentation Technology, May/June 2010 How Manage Effectively You Climb Ladder: Biomedical Instrumentation Technology, July/August 2011 Vendors Customers; Five Keys Effective Relationship: Biomedical Instrumentation Technology, January/February 2012 Find Work/Life Balance With Your Management Strategy: Biomedical Instrumentation Technology, August/September 2012 In Service/Support Debate, Throwing Rocks Won't Help: Biomedical Instrumentation Technology, October/November 2012. May 2008 July 2008 Corporate Director Coordinated multiple medical equipment service departments single system department. Led effort implement medical equipment management database combined six separate databases. Participated development implementation automated on-line capital acquisition request process. Developed system-wide process identifying medical equipment need replacement. Member Information Services Leadership Council Member Information Services Communications Council Co-chair Baylor Clinical Technology Assessment Council Active participant development relationship Medisend, charitable organization providing medical equipment supplies developing countries; developing internship program assist development BMET's developing countries. Acted primary contact Baylor Health Care System executive leadership information systems technology issues. Directed activities Technology Operations, Field Support Desktop Engineering, Biomedical Technology Services. January 1998 January 2003 Company Name City State Operations Manager Participated implementation Clinical Engineering program maintained high level quality customer satisfaction beating budget targets $1.6 million, estimated cost previous outsourced program approximately $7.5 million first three years existence. Assisted development shared responsibility ongoing maintenance department intranet site provided comprehensive information regarding department activities department staff members customers, widely acknowledged best intranet site within Advocate Health Care. Participated successful Y2K compliance assurance project approximately 35,000 pieces equipment. Participated development Strategic Technology Plan major imaging equipment 2000. The Strategic Technology Plan eventually expanded cover clinical equipment value $25,000. January 1987 January 1998 Company Name City State Team Manager Regional Manager Education Missouri Institute Technology City State Electronic Engineering Technology Bachelor Science Electronic Engineering Technology Attended Accelerating Best Care Baylor July Publications Participated panel expert Advisory Board presentation best practices technology assessment June 2009 Presented session ""Communicating C-Suite"" MD Expo conference Austin, TX October 2010 Presented session ""The Future Clinical Engineering"" North Texas Biomedical Association meeting October 2010 Presented session ""Getting Most Out Your Clinical Engineering Department"" David Muntz, CIO Baylor Health Care System, CHIME CIO Fall Forum October 2011 CHIME webinar January 2012. Presented session ""Maximizing Value Healthcare Technology Management Program"" iHT2 conference Phoenix, AZ January, 2013 Presented session ""Connecting C-Suite"" 2013 AAMI Annual Conference Breakfast Symposium. Presented session ""A Pragmatic Approach Right-to-Repair Issue"" 2014 AAMI Annual Conference Breakfast Symposium. Skills Balance, Benchmarking, BTS, budget, Contracts, Council, Counseling, customer satisfaction, databases, database, delivery, Facilities Management, help desk, imaging, information systems, Leadership, Managing, Mental Health, Access, 2000, procurement, Speaking, Publications, quality, Sculpture, Strategy, Strategic, Supervisor, telecommunications, phones, VOIP, Y2K Additional Information Professional Recognition 2008 AAMI (Association Advancement Medical Instrumentation) Clinical/Biomedical Engineering Achievement Award. Recognizes individual excellence achievement fields clinical engineering biomedical engineering. Professional Affiliations Member Board Directors AAMI (Association Advancement Medical Instrumentation) Past Chair United States Certification Commission Current Chair International Certification Commission Member AAMI Technology Management Council Member Biomedical Instrumentation Technology Magazine Editorial Review Board Member CHIME (College Healthcare Information Management Executives). Member HIMSS (Healthcare Information Management Systems Society) Member Medical Advisory Board Medisend International",ADVOCATE
"CO-OWNER/MANAGER/ CHEF Professional Summary Thank advance allowing respond amazing opportunity. Creative, motivated relationship-oriented individual enjoys empowering others reach personal business goals. Works well environment emphasizes creativity, autonomy, decision-making. Possesses ability organize, plan execute ideas conception completion. Utilizes unique blend strengths artistic communicative fulfill position, powerfully. Organizations Communities All Ages non-profit, Weed Seed initiative provides intergenerational strategies community building. Resulting expanded social networks, increased civic engagement leadership among multiple generations. This organization allowed learn art alliance building. We chose alliances possessed strong leadership practices. I part mentorship program organization. Proactive media communications professional [Number] years internal external communications, social media, blogging editorial media relations. Strategic Marketing Communications Consultant firm grasp corporate messaging branding. Possesses strong work ethic, well exceptional writing, editing research skills. Strategic Marketing Communications Consultant firm grasp corporate messaging branding. Possesses strong work ethic, well exceptional writing, editing research skills. [Job Title] strengths special events promotion planning. Frequently attends marketing seminars conducts outside research stay current market trends consumer needs. Skills Work History Co-Owner/Manager/ Chef April 2008 Current Company Name City State Managed aspects operation restaurant specializing homemade, delicatessen bistro cuisine. Created menu invented signature specialty items fresh, daily. Ordered produce, meat beverage products. Maintained healthy, working relationships food beverage suppliers. Coordinated in-house catering events. Staffed, scheduled trained restaurant personnel. Accounting: business sales tax, payroll, accounts receivable/payable, P L. Maintained outstanding Coconino County Health Department Flagstaff Fire Department approval ratings throughout entire business ownership. Assumed charitable sponsorships yearly many community organizations Flagstaff schools Northern Arizona University. Instructed cooking classes private groups appointment. Recognized Yelp top-rated Flagstaff eating destination breakfast lunch. AmigosNAZ, Bilingual Magazine Featuring News present, Northern AZ. Arts Entertainment: Contributing eporter The Noise, Monthly Arts Entertainment Publication Freelance Columnist: Business Profiles. Executive Assistant/Office Manager April 2008 August 2008 Company Name City State Manage office operations criminal law firm. Prepare draft legal documents Justice, Municipal Superior Courts, opposing counsel specialized groups. Coordinate travel arrangements business conferences. Handle necessary scheduling appointments, hearings, telephonic conferencing defendant/witness interviewing. Organize, disseminate, archive case discovery information. Research case information, access public records via legal library Internet. Maintain regular correspondence Public Defenders' Offices Coconino Yavapai Counties. Release press information regarding higher profile cases. Troubleshoot problems involving actual mechanics business. Handle document financial transactions: billing receiving. Interview potential clients initial intake reporting. Owner/ Interior Designer June 2004 December 2007 Company Name City State Managed aspects Mexican Import Antiques Gallery. Ordered inventory various suppliers located southwestern U.S., Mexico, Central South America, archived artisan files, well customer listings desired inventory requests. Accounting: business sales tax, inventory, accounts receivable/payable. Created marketing promotional advertising mixed media. Provided interior design ideas unique imported merchandise: furniture accessories textiles, offered in-home consultation design layout. Assumed Charitable/Voluntary sponsorships many Latino community organizations. Organized 'live' demonstrations artists represented store. Owner/Manager/Head Chef June 1991 April 2008 Company Name City State Managed aspects operation restaurant specializing homemade New Mexican cuisine. Created menu items invented signature specialty items fresh, daily. Ordered produce, meat beverage products. Maintained healthy, working relationships dozen suppliers. Organized scheduled in-house catering events. Staffed, scheduled trained restaurant personnel. Accounting: business sales tax, payroll, accounts receivable/payable, P L. Maintained outstanding Coconino County Health Department approval ratings throughout entire business ownership. Maintained approved environment regulated Flagstaff Fire Department Arizona State Liquor Departments. Assumed charitable sponsorships yearly many community organizations Flagstaff schools Northern Arizona University. Instructed cooking classes private groups appointment. Human Resources Recruiter Training Coordinator Company Name City State Responsible hiring training Inc. 500 marketing research firm radio television levels administration, telecommunications center; 250 employees. Created developed copy standard operating procedures manual provided telephone interviewing staff, updated company policy manuals. Presented citywide job fairs recruit marketing, administrative executive staff. Provided oral presentation/instruction various methods levels telephonic research interviewing. Supervised designated telephonic research groups randomly assure quality control training comprehension. Coordinate company functions: entertainment holiday events. Created incentive programs Strategic staff. Coordinate travel arrangements reserve conference/hotel centers large focus groups regarding format changes demographic changes: oral presentation instruction, various client cities. Reviewed interpreted data/findings certain undisclosed projects provide oral explanation in-depth analysis upper level researchers. Investigative News Reporter/Producer/Classical Music Announcer January 1984 December 1988 Company Name City State 88.7 FM Classical Music Announcer, Broadcast Journalist Responsible on-air classical music announcing, including limited to: researching composers, musicians, titles, information fielding calls listeners wanting music/program information. Production public service Northern Arizona University promotional announcements, maintaining shift logs, documenting promos, emergency broadcast testing programming satellite feeds. Assisted organizing, scheduling soliciting meals volunteers fall spring membership pledge drives. Investigated, created copy produced stories air. Produced co-produced 'local' stories National Public Radio, Minnesota Public Radio Alaska Public Radio. Stringer' reporter Associated Press United Press International wire feeds. Education Northern Arizona University 1987 Bachelor Science Communications Broadcast Journalism Telecommunications Emphasis Broadcast Journalism Political Science Minor [Name minor] Political Science Member [Club Name] Club Recipient [Scholarship Name] Scholarship Continuing education [Topic] Skills PC, IMAC, Windows XP, Vista, Microsoft Office Suite, Adobe, Amicus Attorney, Internet resourcing, Social media: Facebook, Twitter, Instagram, PowerPoint, POS, QuickBooks. Additional Information I would like continue tradition advocacy commitment youth GeoFORCE program. I find Coordinator opportunity incredibly fresh, motivating inevitably- rewarding. Please review resume leisure. It would honor part program even honor work kids. Thank consideration. I look forward interview convenience. Sincerely, The Good Neighbor Coalition Southside Community Association In partnering residents, merchants, Councilmen, Mayor Flagstaff, Flagstaff Police Department, NAU Police, Residence Life, Greek societies-We drew recognition promotion multicultural enrichment partnerships, education proactive leadership coordination outreach efforts. Through combined efforts Murdoch Community Center, Americorp, Flagstaff Public School District, kept youth engaged renaissance several city's ""blighted"" areas. Friends Flagstaff Future- Board Directors, organization founded help city Flagstaff thrive responsible growth environmental sustainability. F-cubed group known also partners Lowell Observatory series educational events bringing astronomical sciences public. Learning stars. Theatrikos Theater Company Doris Harper- White Community Playhouse- Board Directors leading arts organization Northern Arizona, offering high-quality live theatrical productions educational opportunities, utilizing diverse base talent represents reflects community large. Through diligent fundraising able expand youth workshops bring comedy, music creative repertoire community. Flagstaff Nuestras Raíces, dedicated promoting preserving Hispanic culture history events, gatherings, performing, visual arts sciences. The organization draws Arizona Hispanic family stories, history, traditions talents tools cultural transmission. Through affiliation organization I learned much way humility, perseverance loyalty heritage Latino youth. Arizona Broadcasters Association Scholarship, Arizona Press Club Scholarship, College Creative Communication Arts /Telecommunications Scholarships, SPJ-SDX; Society Professional Journalist-Sigma Delta Chi, AE RHO; Professional Honorary Broadcasters Fraternity, Honorary Student Delegate Telecommunications Faculty Board.",CHEF
"REGISTERED NURSE, SUPERVISOR Professional Objective Registered Nurse striving deliver enthusiastic, quality compassionate care patients independent judgment collaborating healthcare providers. All achieve shared patient facility goals. Education Training December 23, 2011 Bachelor Science Nursing University Maryland, Baltimore School Nursing City State Nursing December 23, 2009 Associate Science Nursing Transfer Studies Anne Arundel Community College City State Nursing Transfer Studies August 2003 High School Diploma Broadneck High School City State June 9, 2007 Professional Experience 09/2013 Current Registered Nurse, Supervisor Company Name City State 53 beds Oversee delegate responsibilities 5 LVN, 4 RT 4 CNA staff 53 bed sub-acute unit insure proper adherence facility policies procedures. Perform complete comprehensive assessments admissions, re-admissions current residents. Initiate, maintain administer intravenous therapies ordered per facility protocol. Manage monitor residents' skin conditions prevent breakdown provide complete wound care needed. Relay significant change condition, laboratory work client concerns physician responsible party. Advocate client professional intuition, proficient interdisciplinary communication, family patient teaching. Provide specialized care residents status post varying degrees complex surgical procedures including delicate respiratory issues tracheotomy mechanical ventilation cares. Compose comprehensive care plans accordance evidence-based research, client's medical history personal nurse client interaction. Manage daily schedule ensure unit safely appropriately staffed. Conduct team in-services inform educate staff changes company policies and/or address recent concerns. 02/2015 Current Registered Nurse Company Name City State Assist patients healing recovery surgery. Lead in-service regarding proper use responsible delivery safe patient care utilizing nursing process assessment, planning, implementation evaluation. Provide care patients different acuity levels ranging medical-surgical intensive care. Initiate maintain cardiac drips, PCA pumps He/She communicates physician changes patient's clinical condition including hemodynamic monitoring, results diagnostic studies abnormal results symptomatology. 05/2012 08/2013 Registered Nurse Company Name City State Performed complete comprehensive assessments admissions, re-admissions current residents. Reviewed clients' medical histories, test results electronic medication administration records safe dispensation medications care. Assisted residents activities daily living. Provided specific individualized care adults, status post varying degrees surgical procedures. Composed comprehensive care plans accordance evidence-based research, client's medical history personal nurse client interaction. Advocated client professional intuition, proficient interdisciplinary communication, family patient teaching. 11/2009 05/2012 Radiology Transporter Company Name City State Verified correct client information kindly professionally interacted client his/her radiology exam. Answered client questions his/her particular health test. Securely transported patients safely timely Emergency Department designated radiology examinations using wheelchairs stretchers. 08/2007 01/2010 Fitness Center Monitor Company Name City State Monitored Fitness Center ensured students faculty/staff members exercised gym. Organized distributed athletic uniforms equipment. Arlington Echo Outdoor Education Center Assistant planting vegetation indigenous Maryland caring animal tanks/habitats. Involved various church activities Cecil Memorial United Methodist Church including assisting choreographer liturgical dance team, donating delivering packages disadvantaged families throughout community. Licenses Registered Nurse License: 848911 (exp. 12/2016), BLS (exp. 07/2017), ACLS (exp. 09/2016), Hospital Fire Life Safety Card (exp. 1/2020), Critical Care Nursing Certified, Dysrhythmia Interpretation Therapeutic Modalities Certified, IV Therapy Certified, Mechanical Ventilation Certified, participated several dementia stroke training courses. Skill Highlights Microsoft Office including: Microsoft Excel, Microsoft PowerPoint, Microsoft Word. Proficient Internet Explorer, Firefox Point Click Care. Skills CNA, client, clients, client interaction, Internet Explorer, Mechanical, medication administration, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, policies, radiology, research, teaching, Therapy, Ventilation, wound care",FITNESS
"FINE APPAREL DEPARTMENT MANAGER Summary Results driven General Manager strong interpersonal skills extensive luxury retail sales experience, focused client development retention. Success excuses. Accomplishments Increased gross revenues Max Mara Northbrook 76% Promoted Store Manager 12 months Assistant Manager position Promoted Assistant Manager 6 months Stylist position Profitably sold Sans Pareil Inc. Turned $2000 investment 1.8 million dollar business within 5 years inception Experience 11/2013 Current Fine Apparel Department Manager Company Name － City State Manage, drive high volume multi vendor business achieve goals Strategically plan business meet sales goals, talent development Provide leadership, team building store, sales staff driving sales, service, profitability Provide team tools, training company values, core focus brand imaging Retain, motivate, coach, train elite sales team art clientèle Motivate, lead example standards excellence Work tandem buying office meet business needs, maximize opportunities market Develop, maintain strong vendor relations drive sales meet sales goals Oversee merchandise opportunities, set merchandise standards, evaluate merchandise performance, adjust meet business needs Oversee selling process, providing leadership, motivation store team, achieving sales, volume goals Establish, maintain high performance service standards enhance customer experience, actively seek input customers ensure consistent adherence service standards Actively train, develop, coach team achieve goals, modeling sales focused behaviors, skills development utilizes available tools Proactive managing performance, ensuring store team clearly understand roles, focused achieving goals Oversee stylists development, empower sales force achieve selling goals product knowledge, coaching, performance feedback Attract, retain key associates becoming/maintaining employer choice local market In constant pursuit top talent surrounding market optimize staffing opportunities 01/2011 10/2013 General Manager Company Name － City State Consecutively increased business 16% year one 10% year two, training, developing sales staff art client outreach retainment Developed, implemented standardized process client development performance, growth increasing client retention Established, maintain strong rapport community increase brand awareness Train, maintain standards excellence set brand Provide leadership, team building store associates driving sales, high caliber service, profitability Provide store team tools, coaching required meet brand filter service standards Focus sales, profitability; establish, maintain customer focused standards, set work pace, deliver store goals Provide vision, motivation achieve goal Groom succession, empower excel Create, maintain high performance team environment Attract, retain key associates local market 01/2010 01/2011 Assistant Manager Company Name － City State In partnership management, increase YTD sales 16% Managed successfully groomed stylist art client outreach resulting double digit growth Oversee selling process, providing leadership motivation store management team, associates achieving sales volume goals Establish, maintains high performance service standards, enhance customer experience, actively seek input customers ensure consistent adherence service standards Actively train, develop, coaches team achieve goals, modeling sales focused behaviors, skills development utilizes available tools Manage, evaluate performance, ensuring store team clearly understand roles, focused achieving goals Develop, retain direct reports, ensuring readiness increased responsibility providing bench internal talent fill open positions Oversee stylist development, empower sales force achieve selling goals product knowledge, coaching, performance feedback Maintain knowledge top talent market place, proactive recruitment fill open positions 06/2009 01/2010 Stylist Company Name － City State Developed maintained strong client book increased store revenue 12% 6 months YDT Maintained, developed loyal clients, exponentially increased client spend Developed, maintained strong relationship management, team members Demonstrated strong operational skills (managing stock rotations, transfers, inventory) Top sales person MaxMara Northbrook Promoted Key holder 2 months 06/1992 03/2007 Owner/ Designer/ Wholesaler/ High End Children's Apparel Company Name － City State Turned $2000 investment 1.8 million dollar business within 5 years inception Concurrently operated 2 retail locations, manufacturing facility Successfully maintained, developed loyal client following exponential growth Designed, produced, wholesaled private label collection margins 70% higher Managed staff 48 Hired, trained staff meet business needs Developed maintained strong vendor relations Recognized, introduced new designers market Recruited maintained loyal highly motivated staff turnover 10% less Developed, maintained strong ties community partnering charity activities Sold business profitably 2007 Education Bachelor Arts Graphic Arts/ Business Loyola University － City State Minor Business/Jewelry design Fluent English Spanish Skills Microsoft Excel, Word, Power Point Trend analysis Ability quickly adapt changing markets Established track record customer focused sales growth Ability deliver results goals build effective, motivated teams, foster teamwork, demonstrate sound business judgment 20+ years related management experience Business Acumen Building Effective Teams Customer Focus Developing Direct Reports Others Drive Results Interpersonal Savvy Managing Measuring Work Managing Vision Purpose Motivating Others Problem Solving Ability Asses People Consistently striving excellence",APPAREL
"MANAGER OF FINANCE Summary Experienced Certified Public Accountant (CPA) extensive financial audit experience. I proven track record improve monthly financial close processes; analyze financial results areas opportunity; audit financial activities identify potential financial misstatements internal control weaknesses. Strengths include: *Financial analysis reporting *Financial management *Budget preparation management *Revenue management *Highly organized detail-oriented *Strong interpersonal skills Experience Manager Finance January 2016 Current Company Name － City State Prepare manage annual operating budget $55 million gross revenue annual capital budget $500,000. Oversee financial operations annual expenses totaling $45 million. Oversee daily billing collection activities 9 employees annual patient days 250,000. Prepare consolidate Hospice monthly financial results input Lawson general ledger system consolidation financial results TriHealth organization. Analyze financial operations identify opportunities increase revenue reduce cost. Provide financial updates senior management, Hospice Board Trustees Hospice Finance Committee. Provide financial guidance leadership 10 individual unit managers. Business Director II January 2010 January 2015 Company Name － City State Prepared managed annual operating budget $161 million gross revenue 226 FTEs Neonatal Intensive Care Unit (NICU) along $3.3 million gross revenue 16 FTEs 3 departments. Managed expenses totaling approximately $20 million. Monitored NICU monthly productivity metrics. Prepared managed capital budget totaling $700,000. Analyzed monitored monthly financial performance evaluate variances. Managed physician professional fee billing approximately 125,000 charges totaling approximately $113 million 13 regional hospitals. Reduced physician professional fee charge entry billing days 11 5 business days. Director Finance January 2007 January 2009 Company Name － City State Reduced monthly financial closing process 13 8 business days. Managed daily operations Finance Department 6 employees, assisted managing financial operations hospital. Assisted preparation annual operating budget 180 bed hospital gross patient revenue totaling approximately $375 million. Facilitated external audit activities 2 years significant findings. Implemented Lawson general ledger system. Assistant CFO January 2006 January 2007 Company Name － City State Prepared monthly journal entries; reviewed monthly financial results accuracy validity; prepared monthly financial schedules submission Corporate Office. Worked closely hospital managers prepare annual operating capital budgets 150 bed hospital gross revenue totaling approximately $1.4 billion. Assisted CFO managing daily operations Finance Department hospital. Facilitated completion external internal audits developed processes correct audit issues. Director Decision Support Controller Emory January 1999 January 2001 Company Name － City State Coordinated hospital monthly financial close activities. Managed daily operations Accounting Department including direction staff ensure department hospital goals met. Assisted analysis maintenance hospital staffing levels productivity. Assisted CFO managing day day financial operations hospital. Assisted annual operating capital budget processes. Maintained accuracy integrity Alliance Decision Support System, fully-integrated cost accounting managed care contract modeling system 6 hospitals. Utilizing decision support system, performed financial analysis hospital operations 6 hospitals including detailed cost information, managed care contract information, physician profiling, utilization analyzes. Director Company Name － City State Office Instrumental planning, coordinating implementing Sarbanes-Oxley, Section 404 test strategy hospital level processes approximately 180 hospitals. Managed annual audit plan processes related areas Payroll Service Centers Physician Services. Created reports audit results communicated audit issues company management. Oversaw hospital financial audits evaluated audit supervisor's performance. Manager Company Name － City State Office Supervised directed daily progress audits managing staff performance Discussed audit issues findings audit engagement team hospital management Presented audit findings recommendations hospital senior management Reviewed audit memoranda working papers technical accuracy completeness Prepared conducted performance evaluations staff assigned audit engagements Prepared engagement memoranda, working papers, summary audit reports Previous Employment History Available Upon Request. Education Bachelor Science Accounting University South Carolina － City State Accounting Certified Public Accountant (CPA) State South Carolina 3 Skills Accounting, audit reports, billing, budgets, budget, closing, cost accounting, Certified Public Accountant, CPA, Decision Support, direction, senior management, Finance, financial, financial analysis, financial audits, financial operations, general ledger, Hospice, internal audits, Lawson, leadership, managing, Office, modeling, monthly financial close, Payroll, processes, progress, Sarbanes-Oxley, staffing, strategy, supervisor",FINANCE
"BUSINESS DEVELOPMENT MANAGER Professional Profile Highly qualified, detail-oriented hardworking Manager 15 years experience. Proficient research, writing, case management client relations. Expert computing technology skills including competence multiple software applications. Qualifications Inventory Management Leadership Development Risk Management Staff Development Project Management Managing Employees Marketing Team Building Budgeting Financial Management Accomplishments Increased revenue 40% Cut operating expenses 20% year year. Multiple awards performance. Developed implemented client service program, expanded small-to-medium client base 35% Developed new quality standards better quality performance reliability. Improve support service level 20% Improved customer service satisfaction 3% annually supply chain management initiatives, inventory control flexible manufacturing practices. Experience Business Development Manager Jan 2015 Current Company Name － City State Prospect potential new clients turn increased business. Cold call appropriate within market geographic area ensure robust pipeline opportunities. Meet potential clients growing, maintaining, leveraging network. Identify potential clients, decision makers within client organization. Research build relationships new clients. Set meetings client decision makers company's practice leaders/Principals. Plan approaches pitches. Work team develop proposals speaks client's needs, concerns, objectives. Participate pricing solution/service. Handle objections clarifying, emphasizing agreements, working differences positive conclusion. Use variety styles persuade negotiate appropriately. Present image mirrors client. Client Retention Present new products services enhance existing relationships. Work technical staff internal colleagues meet customer needs. Arrange participate internal external client debriefs. Athletic Coordinator May 2006 Dec 2014 Company Name － City State Responsible marketing, planning, organizing, implementing, scheduling special recreation activities events Handle tasks hiring staff coordinating volunteers conducting recreation activities Perform responsibilities preparing attendance program evaluation reports recreation programs monthly basis Perform responsibilities organizing implementing recreation programs like social functions, arts crafts, physical fitness Responsible supervising athletic leagues tournaments, maintaining records, registering program participants, collecting fees providing various instructional programs Handle tasks updating positive negative information regarding recreational programs supervisor Patient Relations Supervisor May 1999 May 2006 Company Name － City State Coordinate communication patients, family members, medical staff, administrative staff, regulatory agencies. Interview patients representatives identify problems relating care. Maintain knowledge community services resources available patients. Refer patients appropriate health care services resources. Investigate direct patient inquiries complaints appropriate medical staff members follow ensure satisfactory resolution. Collect report data topics patient encounters inter-institutional problems, making recommendations change appropriate. Identify share research, recommendations, information regarding legal liabilities, risk management, quality care. Analyze patients' abilities pay determine charges sliding scale. Teach patients use home health care equipment Education Masters Public Administration Budget Public Finance 2004-12-18 Texas Tech University Lubbock － City State US Courses taken: Program Evaluation Quantitative Analysis, Advance Quantitative Methods Public Policy Administration, Public Policy Theory Process, Public Personnel Administration, Public Organization Theory, Health Care Policy, Public Financial Management, Health Organization Management I II, Budgeting Research Methods, Financial Managerial Accounting, Foundations Finance, Operations Management B.A. General Studies, Business Management 2001-12-15 Texas Tech University Lubbock － City State US Courses taken: International Financial Management, Fixed Income Securities Credit Analysis, Financial Statement Analysis, Money Banking, Investment Fundamentals Security Analysis High School Diploma 1994-05-15 Denison High School － City State US Graduated top 10% class Affiliations American Society Public Administration American Public Health Association Young American Leaders Association Certifications CPR ACE TAAF Sports Management School Skills Leadership Development Project Management Budgeting Employee Management Operations Management Business Management",BUSINESS-DEVELOPMENT
"BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Highly motivated intelligent professional utilizing highly refined sales, marketing, managerial skills grow revenue profits. Yearly ranked top 5% sales performers employing strategic vision increase revenue profits assigned markets. Extensive experience selling Business-to-Business information technology print advertising services Cincinnati Columbus metropolitan areas. Clientele ranges size multi-billion dollar, multinational, firms like Procter Gamble (P&G) Reed Elsevier (LexisNexis), smaller organizations like Greater Cincinnati Water Works Comair. Proficient many software productivity suites like MS Office, Customer Relationship Management (CRM) tools like ACT!, Goldmine, Salesforce.com. Sales methodologies include many custom/proprietary systems well Sandler Sales Methodology. Experience January 2013 Current Company Name City State Business Development Executive Responsible selling IT converged infrastructure consulting services, hardware software solutions Greater Cincinnati area. PCMS Microsoft Gold Partner specializes Cloud On-Premise technology, including Office 365, SharePoint, Lync Exchange. Proven experts Staff Aug, Helpdesk, project based work. My customer base includes companies Intelligrated, KAO, Great Oaks, Schulman, Hilltop Basic Resources, Luxottica, etc. Ranked #1 account growth new sales. Mentored new sales representatives Consistently met activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, candidate submissions. Responsible 1 million dollars revenue. Added additional billing consultants first month representing 25% company revenue. The average bill rate $150/hour 32% gross margin. January 2011 January 2013 Company Name City State Business Development Executive Responsible selling IT services Cincinnati, Dayton N. Kentucky market. I also responsible new ongoing marketing initiatives. Star Base specializes 3 areas IT Talent Demand, Application Development IT Strategy Assessments. We particular success developing open source applications providing I.T. Wellness Checks clients. Work major accounts like Luxottica, Great American, Standard Register, Toyota, Cincinnati Financial, Tri-Health several medium small accounts across tri state area. Achieved revenues $950,000 acquiring new accounts maintaining existing relationships accounts Cincinnati, Dayton Northern Kentucky. January 2008 January 2011 Company Name City State National Account Manager Introduced SupplyLink-Leads program Building Product Manufacturers National Building Distributors generate deliver real-time leads nation's largest network construction plan rooms. Achieve goals position long-term results, selling consultatively, building account plans, identifying developing leads, setting appointments, conducting account research, leading sales calls, creating relationships lead new business opportunities company. Consistently achieved $500,000 revenue annually increasing revenues year year companies Pella Windows, Caterpillar, Anixter, Gexpro, Rexel, Ingersoll Rand, Simplex Grinnell, etc. January 2007 January 2008 Company Name Account Manager Identified opportunities, created strategic marketing plans, sold project-based value added information technology services Fortune 100 clients. Developed new buying relationships within customer base, developed new clients networking cold calling. Achieved $4+ million revenue $760+K gross margin. Full supervisory responsibilities 30+ direct reports (average wage $78K) including Project Managers, Business Analysts, SQA Analysts, Network Software Engineers. Consistently met activity-based performance objectives business development employee management. January 2006 January 2007 Company Name City State Account Manager Marketed sold Fortune 1000 clientele, project-based value added information technology services. Developed creative marketing plans, personal networking strategies cold calling methodologies convert prospects new clients. Met ""direct reports' monthly basis review assignments probe new opportunities; responsibilities included managing consultants performance reviews compensation adjustments. Consistently met activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, candidate submissions. Responsible 1 million dollars revenue. Added 10 additional billing consultants 9 months representing 25% company revenue. The average bill rate $85/hour 32% gross margin. January 2001 January 2006 Company Name City State Account Manager Contracted print online media advertising general contractors, specialty subontractors, suppliers entities supporting building trade. Marketed trained general contractors corporate owners utilization online free bid management tool provided new project leads. Grew territory 212% led annual sales growth. January 1997 January 2001 Company Name City State Executive Account Manager Developed sold solutions based custom application development medium small businesses. Hired, trained, developed 3 sales representatives sell products training division. Devised corporate marketing business plans maximize revenue profit Cincinnati market. Coached sales personnel performance, tracked market penetration rates, helped close sales. Responsible $3.2 million objective achieved 105% result full line products services. Cincinnati Bell Yellow Pages Cincinnati Ohio. January 1992 January 1997 Account Executive Created designed 400 small medium size business Yellow Page advertising programs. Quota consisted retaining revenue, building new business, on-boarding non-advertisers, increasing existing revenue accounts. Consistently met exceeded sales objective 150%. Ranked #1 account growth #2 new non-advertiser sales. Won several sales competitions become member Distinguished Sales Performance Club. Mentored new sales representatives. January 1990 January 1992 Company Name City State Account Executive Started implemented sales strategy compete selling services Digital computer maintenance business. Top Digital Equipment sales performer Cincinnati Dayton. Winner numerous sales awards. Increased billing base 120%. January 1987 January 1990 Company Name City State Major Account Executive Sold supported total service portfolio including hardware, software, network site services. Exceeded sales revenue objectives 125%. Achieved top sales representative three consecutive years. Won ""Excellence Award."" Successfully established team-selling concepts. Created implemented services part turnkey solution. Education Urbana University Bachelor Science Business Administration Marketing GPA: GPA: 3.6/4.0 Business Administration Marketing GPA: 3.6/4.0 Skills advertising, Application Development, Basic, billing, business development, business plans, cold calling, computer maintenance, hardware, consulting, clientele, client, clients, Financial, information technology, IT Strategy, employee management, managing, marketing plans, marketing, market, meetings, Exchange, Office, Windows, Network, networking, Page, performance reviews, personnel, profit, real-time, research, selling, Sales, strategy, strategic marketing, supervisory",BUSINESS-DEVELOPMENT
"CONSULTANT Summary Transition Application Developer secure position Business Analyst Technical liaison company fully utilize education experience, offering upward growth opportunity. Skills Microsoft .Net Visual Basic C# Blaze Advisor .net Rules Engine HTML, JavaScript Visual Basic 5.0 C++ programming Introduction advanced concepts. Experience Consultant 06/2012 Current Company Name City State Managed/Designed/Developed Market Segment determination rules. Rules Service provided account policy market segment values either Mid-Market Small-Market areas underwriting. Determining market segments streamlined Underwriting workflows allowed processing center efficiently handle insured accounts. Managed/Designed/Developed Underwriting rules question service. Real-time access questions, per entry screen online quoting system. Service provided agent support users immediate access underwriter questions regards specific entry screen user working with. Rules provided on-line questions answers analysis Nationwide's underwriting binding authority rules. Managed/Designed/Developed Underwriting Rules based Protocol system provided underwriter guidance little agent intervention assessing policy's insurance risks. Managed outside consultant's work assignments providing technical leadership designing process flows, business object model, .net web service changes rules engine updates. Developed rules decision tables, internal methods, functions .net field translation rules engine. Managed/Designed/Developed Single entry System Determination entry rules. Technical lead project, single sign directed user entry commercial lines real time quoting system. With less sign screens, project provided agents internal users streamlined process ease business initiating quote. Practiced Lean AM (Application Maintenance), developing IT maintenance efficiencies within department. Creating huddle cards work details, ""Swim Lanes"" project delivery, huddle board meetings, allowed development team concentrate quality removing overhead processing costs. Managed/Designed/Developed Light Touch Underwriting Account renewal rules. Technical lead project. Managed renewal rule code deployments requested test production environments. Designed Blaze code renewal rules routing certain accounts underwriting processing units. Developed decision tables, SRL code functionality process account authority rules. Project increased policy renewal flow rates less underwriter intervention routing accounts directly specific processing units. Application Staff Specialist 04/1986 06/2012 Company Name City State Managed/ Developed FICO rule applications using Templates, Decision tables, Rule Sets, Patterns, integrating SRL code provide viable business solutions developing work flow authority levels processing units, pertinent policy information Underwriters. Responsible developing System, Product rule sets directed system entry product availability internal users outside insurance agencies. System successfully routed small market agents use selected products lines business quicker issuance Harleysville policies. Small Market rule processes created less call center interaction agents generated $300K small market premiums one quarter. Developed/Maintained Web Services Underwriting Rules Engine. By integrating Commercial lines Agent Portal data Blaze (Fair Isaac), rules engine output enhancing Underwriters ability analyze data English terms establish profitable decisions policy submitted. Applications consisted Insurance System/ Product Determination Underwriting Binding Authority interfaces. Services developed Visual Studio 2010, C# .Net wrappers integrated XML business objects Blaze rules software. Developed windows console application unit testing FICO rules. Testing Framework allowed user enter test cases Excel create XML file input invoking specific Insurance rules. Application increased Business Analyst productivity allowing time writing business rules less time correcting defects within integration test phase. Software developed C#, Visual Studio .Net Microsoft programmability InterOp. Researched/Developed Insurance New Business Endorsement object models Policy Binding Authority. Arranged planning sessions Data Modelers, Business Analyst develop schemas using Visual Studio XSD XML structures. Managed Team Foundation Server deployments .Net SQL Database changes. Experienced Visual Studio TFS source control Data Backlog Items. Coordinated group meetings, multiple project production implementations developers concerning deployment strategies project implementation dates. Designed object models, system determination process flows. Designed SDLC documentation deployment procedures production implementations. Coded .net web services unit testing analyzing rules requests proper rules response validating specific rules processes. Managed SQL Server Database valid values table, updating inserting data rows. Table provided data translation outside vendor internal values used Underwriting Rules Engine. Utilized SQL Server 2008 management system. Developed Legacy mainframe IT specifications system enhancements related Agent Portal initiatives. Provided IT technical leadership legacy mainframe, Quality Assurance using SDLC methodology, Architecture design implementation CICS web based applications DB2 relational database interfaces. Education Training Bachelor's Business Administration degree Computer Science Ursinus College Computer Science A.A.S DP Computer/Applied Science Montgomery County Community College Computer/Applied Science Certificate Computer Programming. Maxwell Institute, Computer Learning Center Interests Exercise weight training. Gardening Recreational Fishing. Skills Blaze Advisor .net 6.10.1, Microsoft C# .net 4.5 framework, Developed Technical Specifications, Business object Models XML, TFS Source Control, HTML, JavaScript, Technical Leadership, Excel, Quality Assurance, Real-time processing, SDLC, SQL Server Management 2014, Visual Basic 5.0, Microsoft Visual Studio 2013 2015.",CONSULTANT
"TEACHER Summary Teacher devoted helping children think creatively, solve problems independently respect others. Teacher focused implementing highly effective instructional practices improve student learning academic performance. Highlights Friendly. Complex problem solver, Active listener Reliable punctual Excellent communication skills Cheerful energetic Qualified tutor Charting recordkeeping Positive reinforcement methods Skilled working special needs children Approachable Complex problem solver Experience teacher August 2005 January 2016 Company Name － City State teacher January 1997 January 2004 Company Name － City State teacher January 1986 January 1989 Company Name － City State Skills Proficiency Microsoft Office Capable integrating programs coursework taught Sound decision maker Giving recommendations opinions school management upon requests Discipline students Setting basic class rules encouraging student feedback Patience Encouraging students express discomforts catering timely manner Giving personalized attention students Time management Breaking grading material small groups order evaluate timely Structuring tasks based priorities Proficiency mathematics science More 20 years teaching experience Mathematics Science Purposeful lesson planning Making flexible lesson plans based promoting students' critical analytic capabilities Self-motivated Fast learner Learned various mathematics software's 'graph master' relatively short period. Education Masters Education Education 1992 Government College Education － City State Pakistan Bachelor Education Education 1990 Government College Education － City State Pakistan Bachelor Science Biology, Chemistry 1986 Karachi University － City State Pakistan BSc Biology, Chemistry 1986 Karachi University － City State Pakistan Skills basic, lesson planning, lesson plans, Mathematics, Microsoft Office, express, Fast learner, Self-motivated, Sound, teaching, Time management",TEACHER
"CAD DESIGNER Summary Seeking position respected company allow contribute success working cohesive environment. I'm highly dependable motivated Software Engineer. Enthusiastic team player dedicated streamlining processes efficiently resolving project issues. Bringing 7 years experience AutoCAD GIS Mapping industry. Highlights Certified AutoCAD Designer Project Management Land Desk, Civil 3D andGPS Proficient Microsoft Office Suite Certified GIS Technician Detailed Estimator Proficient ESRI, SAP Microstation Adobe Photoshop, Illustrator InDesign Professional Value Offered Very successful obtaining required permits City, County State levels building maintaining professional relationship officials. Community involvement included limited to, speaking different levels school children career development. Served United Way Loaned Executive. Experience CAD Designer 08/2008 04/2015 Company Name City State Civil Design experience erosion control Site work included gathering measurements, grading development. Draw/Design CAD (Pro-e/CREO, AutoCAD MicroStation) Put together job folders (print fold drawings create Production Document Release (PDR) Review accuracy drawings. Mapped Production support vast array project types including: Cast iron replacement projects, system editing inputing, QA/QC ARC GIS entry. Daily performance SAP data entry. Routinely participated utility meetings City Officials. Drew Blue Prints obtain City, County State permits. Performed routine CAD GIS related data maintenance tasks utilizing AutoCAD ESRI based applications. Performed regular quality control checks GIS Data non-spatial databases minimal supervision ensure data integrity. Assisted design complex layouts drawings general written verbal specifications project team. Prepared plan, section detail design drawings facilities. Troubleshooting client issues GIS software, data user techniques. Trained employees product operations, functionality usage Collected field data (GPS). Created update GIS data layers. Laser Machine Operator 10/2006 07/2008 Company Name City State Drew edited parts using Auto CAD Performed typical laser cutting welding operations Selected proper cutting welding programs, proper fixtures Established proper stop location, adjust laser beam focal point Made proper set-ups cutting welding operations Performed prescribed maintenance required Performed dimensional inspections Detected reported defective materials questionable conditions department supervisor. Education Associate Science Computer Science Business Administration 2008 Virginia College City State Computer Science Business Administration Troy University City State Certifications Project management Certified GIS Technician Certified Auto CAD Designer Detailed Estimator Land desk, Civil 3 Professional Affiliations Very successful obtaining required permits City, County State levels building maintaining professional relationship officials. Community involvement included limited to, speaking different levels school children career development. Served United Way Loaned Executive. Skills 3D, Adobe Photoshop, Auto CAD, AutoCAD, CAD, client, data entry,databases, editing, ESRI, GIS, GPS, Illustrator, InDesign, laser, materials, meetings, Microsoft Office Suite, Microstation, Project management, QA, quality control, SAP, supervisor, supervision, Technician, Troubleshooting, welding, written",DESIGNER
"PRACTICUM EXPERIENCE Summary Nurse Practitioner focused providing quality care maintaining direct lines communication patients entire health-care team. Superb interpersonal leadership skills enjoys challenges learning new concepts skill sets. Certifications Registered Nurse Certified Emergency Nurse Trauma Nurse Specialist Basic Life Support Advanced Cardiac Life Support Pediatric Advanced Life Support Highlights Practicum hours include Primary Care, Pediatrics, Women's heath, Urgent Care Practicum residency completed orthopedics Preceptor Coach Emergency Department Emergency Department interim Charge Nurse Skills I confident ability navigate computers, communicate effectively, value teamwork, respect members healthcare team, value walks life, build strong relationships, listen intently, clarify uncertainties, educate thoroughly. I growing ability practice confidently, formulate differentials, build suitable plan care accordingly. ​ ​ Professional Experience Practicum Experience Aug 2014 Sep 2016 Enhanced physical assessment skills identify normal, normal variant, pathologic findings. Proficiencied differential diagnoses determine likely diagnosis based assessment findings. Engaged patient assessment, diagnosis, treatment family practice setting. Prepared patients expectations medications, therapies desired outcomes. Educated patients healthy lifestyle changes, medication management appropriate health screening Engaged patient assessment, diagnosis, treatment wide array ages acuity levels Prepared patients expectations medications, therapies desired outcomes. Educated patients healthy lifestyle changes, medication management appropriate health screenings. Aided conducting plan care including medication changes, physician referrals, treatment programs. Registered Nurse Clinician II Dec 2010 Current Company Name Apply critical thinking skills caring patients array morbidities including endocrine, oncology, hematology, psychological, cardiac, neurological, musculoskeletal, immune disorders given time. Prioritize patient care varying acute emergencies chronic medical urgencies order provide safe effective care timely compassionate manner. Proficient telemetry discerning emergencies cardiac history basing nursing judgment individual's trends cardiac history Utilized resources including pharmacist, respiratory therapists, dieticians, physicians, clinical nurse specialists order broaden knowledge educate patient's accordingly. Certified intravenous oral chemotherapy administration potential adverse reactions oncologic emergencies. Valued team member committee effort reduce inpatient falls hospital wide, eventually find ways reduce/eliminate outpatient visitor falls well. Staff Nurse Nov 2008 May 2010 Company Name Led unit skilled care approximately 40 geriatric patients delegating staff holding accountable ensure unit run smoothly. Proficient knowledge medication administration, assessment, implementation, wound care. Acted advocate patients voice wants, needs, concerns, fears physician order enhance wellness quality life. Staff Nurse May 2007 Jun 2008 Company Name Medical/Surgical. Participated team nursing working hand hand Registered Nurse Certified Nurses Aid provide best patient care possible. Provided aide Registered Nurse, ie: wound treatment care, blood administration, assessment findings. Accomplishments Conducted research pediatric invasive procedures Implemented evidence based pain control intervention infants Assisted strengthening inter-unit hospital relationships Emergency Department Encouraged team building acceptance new employees within department Education Master Science Nursing 2017 University St. Francis － City State Family Nurse Practitioner Bachelor Science Nursing 2014 University St Francis － City State Nursing Associate Applied Science Nursing 2010 Richland Community College － City State Registered Nurse Practical Nurse Nursing 2005 Richland Community College － City State Licensed Practical Nurse Professional Affiliations Sigma Theta Tau International American Association Nurse Practitioners",ADVOCATE
"ACCOUNTANT Professional Summary Inpatient outpatient records coding specialist ICD-9, ICD-10 ASC coding expertise. Familiar commercial private insurance carriers. Seeks position increased responsibility authority. Administrative Assistant experienced registering patients, scheduling appointments recording filing patient medical records. Enters orders information quickly accurately. Administrative Assistant experienced registering patients, scheduling appointments recording filing patient medical records. Enters orders information quickly accurately. Enthusiastic Administrative Assistant excellent people skills dedicated work ethic. Strong attention detail extensive knowledge medical terminology. Medical Coder [number] years experience hospital inpatient/outpatient surgery coding. Certified ICD-9 ICD-10. Familiar commercial private insurance carriers. Desire position inpatient records coding. Skill Highlights Knowledge HMOs, Medicare Medi-Cal Online Claim Submission Electronic Medical Record (EMR) software HIPAA compliance Claim entry payment posting ICD-10, CPT/HCPCS coding, medical terminology ​ ICD-10, CPT/HCPCS coding, medical terminology Claim entry payment posting HIPAA compliance ICD-10, CPT/HCPCS coding, medical terminology Claim entry payment posting HIPAA compliance gff Professional Experience Company Name August 2012 December 2014 Accountant City State Assisted senior accountant performance financial activities include financial statements management reports. Gathered analyzed information received inter-departmental systems G/L test inconsistencies/errors reasonableness. Researched accounting transactions identify resolve discrepancies.) Reconciled bank various G/L accounts; created invoices collected overdue accounts. Prepared P L's addition various financial statistical reports management. Performed accounts receivable accounts payable functions, balanced cash, accurately posted transactions. Identified various errors inconsistences reports used book figures G/L; worked IT resolve discrepancy new reports created. Improved reconciling variances significantly closely monitoring cash control office locations well worked office practice managers make reconciliation process efficient accurate. Company Name January 2010 January 2012 Medicare Compliane Coder City State Successfully conducted pilot project -""Medicare compliance coder"" increased number payments received reducing denials write-offs. Demonstrated analytical problem solving ability address barriers exist receiving payment certain services rendered Acted liaison business department, billers third party payers resolving billing reimbursement accuracy. R earched solved claim billing issues prompt manner reduce number claims denied, rejected, sent collections. · Demonstrated knowledge HIPAA Privacy Security Regulations appropriately handling patient information. Retrieved patient medical records physicians, technicians, medical personnel assess probability insurance coverage · Acquired specific CPT ICD-9 codes ensure proper treatment billing detailed procedures · Reviewed processed visits system-generated work lists, reports, remittances insurance companies · Reviewed records completeness, accuracy, compliance regulations. Company Name January 2010 January 2012 Hospital Access Representative City State Completed registration quickly cordially new patients Confirmed patient information, collected copays verified insurance. Consistently informed patients financial responsibilities prior services rendered. Efficiently performed insurance verification pre-certification pre-authorization functions Demonstrated knowledge HIPAA Privacy Security Regulations appropriately handling patient information. Received, organized maintained coding reimbursement periodicals updates. Quickly responded staff client inquiries regarding CPT codes. Quickly responded staff client inquiries regarding CPT codes Performed quality control data entry system verify claims payments posted correctly. Company Name June 2006 June 2016 Patient Financial Representative City State Recorded filed patient data medical records. Carefully reviewed medical records accuracy completion required insurance companies. Acquired insurance authorizations procedures tests ordered attending physician. Accurately entered procedure codes, diagnosis codes patient information billing software. Consistently ensured proper coding, sequencing diagnoses procedures. Appropriately correctly identified errors re-filed denied/rejected claims received Patient Account Representative. Thoroughly reviewed remittance codes EOBS/AR's. Completed appeals filed submitted claims. Posted charges, payments adjustments. Carefully prepared, reviewed submitted patient statements. Ensured timely accurate charge submission electronic charge capture, including billing account receivables (BAR) system clearing house. Thoroughly investigated past due invoices minimized number unpaid accounts. Education UNIVERSITY OF HARTFORD 2016 Accounting City State 3.8 GPA Central Connecticut 2010 Bachelor Arts Accounting City State Graduated Summa Cum Laude Member [Club Name] Club Skills accounting, accountant, accounts payable, accounts receivable, billing, book, CPT, finance, financial, financial/ accounting, financial statements, ICD-9, insurance, leadership skills, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, personnel, processes, reconciling",ACCOUNTANT
"DIRECTOR OF BUSINESS DEVELOPMENT Summary Looking greatest opportunity use years experience business development client relationship buiding work reputed company I help grow prosper! Skills Business Development, Client Relationship Builder, Alternative Transportation Specialist Client Account Management, Contract Negotiations, Customer Driven Experience 05/2009 Current Director Business Development Company Name － City State Responsible developing new business opportunities corporate,municiple university markets $43 million annual revenues. Created 25 new commuter programs ground fortune 500 companies Bay Area. Created new revenue streams new municiple University accounts including City Los Angeles, University California, Berkeley San Francisco State University $10 million annually. Accountable marketing prospecting cold calls networking. Responsible face face meetings presentations prospective clients. Manage follow process including sending follow marketing materials, phone calls, emails dialogue consistent basis relationship recognized. Obtained new multi-million dollar account within first four months employment. Develop prepare proposals major private municipal transportation projects cold calls requests proposals. Executive management corporate accounts include many high profile, Silicon Valley Fortune 500 companies. Networking business development many associations including ACT, BOMA San Francisco, BOMA Silicon Valley, APTA, CalACT, GBTA various Bay Area organizations. 02/2006 05/2009 Bay Area General Manager Company Name － City State Executive management Bay Area market; responsibilities include marketing business development, operations accounting related functions. Management oversight approximately 80 locations throughout Bay Area encompassing San Francisco, Oakland-East Bay, San Jose Marin County; $65 Million dollars gross parking revenues annually. Locations included management fee incentive fee locations; company lease locations reverse lease (at risk management fee) locations. Successful business transactions 35 new locations Bay Area region, additional net profits $750K annually. Achieved successful expansion municipal market contract awards AC Transit, BART (Bay Area Rapid Transit); additional contract awards new business achieved result. Achieved additional regional expansion market margin successful award City San Jose contract; opening new market opportunities region. Successful contract renewal 15 existing contracts Bay Area, increasing profits 5% existing net profit projections store sale performance. Oversight Bay Area team 35 management professionals accounting/ clerical staff; oversight employee base 200 parking professionals union non union environments. Responsible annual budget preparation performance Bay Area Region including store sale performance, new business development General Administrative projections. Achieved positive financial results successful integration Bay Area operations, reducing overhead technology best practices improvement $300,000 Bay Area net profit. Responsible monthly financial analysis performance Bay Area locations; implemented immediate changes proactive measures adhere expectations maintain budgeted targets. Corporate Liaison Union Contracts Bay Area: Accomplishments included successful negotiation San Francisco Teamsters Local 665 contract resulting payroll overhead freezes aid maintaining current profit margins uncertain real estate conditions. Successful implementation Bay Area marketing campaigns ancillary revenue opportunities increase profits existing locations. 02/2004 02/2006 General Manager Company Name － City State Executive management oversight 35 locations including hotel office properties, hospitals government agencies; generating $6 million annual revenues. Through marketing networking, obtained 5 new locations first year General Manager, generating $70,000 additional net profit annually. Successful implementation Corporate policies procedures locations City office, creating efficient revenue controls immediate reduction liabilities risk financial losses. Implementation employee development projects awards programs increase low employee morale high turnover ratios. 02/2003 02/2004 Operations Manager Company Name － City State Managed team 9 Project Area Managers operations 20 locations including Class A office properties, University North Texas parking operations, Reunion Arena, Presbyterian Hospital operations. Developed proformas proposals new location opportunities; Assisted General Manager proposal preparation presentations. Responsible budget preparation analysis Profit Loss Statements. Maintained client relationships high profile companies including Crescent Real Estate Equities, Cousins Properties, Trizec Properties, Trammel Crow, Cushman Wakefield, Equity Office Properties Jones Lang LaSalle. Developed Manager's skills proper company accounting operating policies. Successful completion CPS Advanced Management Training Program; promoted General Manager within two weeks completion. 06/1999 02/2003 Area Manager Company Name － City State Promoted Area Manager within one year. Oversaw management team 25 employees, including managers, accounting personnel attendants. Responsible aspects operations, including auditing billing functions, operations, monthly reporting maintenance projects. Developed positive relationships ""high risk"" clients daily contact various departments within area. Implemented tenant customer amenity programs locations enhance services value. Assumed additional management oversight additional properties, including downtown Class A Office Properties, offsite management billing accounts garage operations. Improved net operating profit additional operation 5% new technology, policy procedures. Education Training Bachelor Science Business Administration Marketing Management East Central University － State Business Administration Marketing Management Activities Honors San Francisco BOMA; Association Commuter Transportation Northern California Board Member; BOMA Silicon Valley; International Facility Managers Association San Francisco Silicon Valley East Bay; CoreNet Northern California Skills Client Relations, Business Development, Sales, Proposal Preperation, CRM planning management, Cold Calling, Networking, Budget Preparation, Contract Negotiations, Executive management, Financial Analysis, Marketing Transportation Route Planning Analysis",BUSINESS-DEVELOPMENT
"SOFTWARE ENGINEER Qualifications C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2 Framework: .NET 3.5 Database: SQL Server 2008, Oracle 9i Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual SourceSafe BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central Management Console Domain: Banking Work Experience Software Engineer July 2010 March 2014 Company Name 3 years 9 months experience development, support enhancement web windows applications implementation cost effective valueadds Designed developed webbased tools ASP .NET 3.5, using programming C# PL/SQL procedural languages namely Enhanced EBusiness applications managed technological issues analyzing codes providing customizable solutions using SQL Business Objects XI 3.1 tools Awarded outstanding performance ontime delivery projects result helped team achieve 100% customer satisfaction CSAT score 7/7 Theoretical knowledge basics Windows Presentation Foundation/Extensible Application Markup Language .NET Framework 3.5 AngularJS Basic understanding strategies involved moving applications Cloud, Microsoft's Windows Azure. Manager January 2013 March 2014 Company Name － City 1. Statement Work (SOW) Tracker Webbased tool developed use LBG partners LBG (e.g HCL) a. The tool lets user create, modify, generate Statement Work (SOW), online. b. Project details like team size, team structure work description also captured separately use managers. c. Report generation functionality enabled privileged users accessing tool. 2. Service Level Agreement (SLA) Tracker Online tool use IT vendors LBG tracking Service Level Agreement (SLA) projects generating customized reports. a. Data captured using tool used service providers service users measure performance projects. b. Data captured Service lines Development, Testing Support c. Functionalities added system integrate HP Service Developed web based tools using C#, PL/SQL, HTML, AJAX Extensions CSS Microsoft Visual Studio IDE SQL Server Source control maintenance done using source control package called Visual SourceSafe Hosted application IIS 7.0 dedicated machine Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe. July 2010 December 2012 Company Name － City Web application EBusiness platform used diarize appointment details LBG IT personnel customers 2. Business Eye Online EBusiness application used collecting, consolidating reporting LBG sales data. 3. TRACX Online EBusiness application used LBG employees recording training competency information undertaken colleagues Responsibilities Involved technical support included resolving application issues, using helpdesk software Fixed minor backend code issues using SQL, form Change Records Assisted data analysis, extraction archival Oracle database according customers' needs Monitored Application Servers hosted Central Management Console Business Objects Enterprise Produced reports upon adhoc requests archived data scheduled basis using Business Objects XI3.1 tools namely Desktop Intelligence Universe Designer Created SQL Server Agent jobs monitor application's stability daily basis Worked correction erroneous data feeds using basic UNIX Commands PuTTY Value addition Altered table structure database TRACX match input data feed format Assisted decommission Business Eye creating implementing methods archive data database Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1 Universe Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor. Education Training Degree Bachelor Engineering College Easwari Engineering College Discipline ­ Electronics/Communication Year Graduation ­ 2010 Training Certifications Course Period Institution ITIL ­ ASM Basic Oct 2011 RTB Business Academy Windows Web Application Jan 2010 NIIT Ltd Development using .Net Framework Skills .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server",BANKING
"SALES ASSOCIATE Professional Summary Jack trades enjoys daily challenges seeks opportunity learn improve skills Skills Abilities Management Punctual, possessing outstanding time management skills Thorough understanding fundamental retail store operations Sales Regularly assisted customers locating selecting products professional manner Thorough understanding fundamental retail store operations Communication Has taken multiple professionalism communications courses Possesses ability calmly speak angry dissatisfied customers dignity respect Critical thinker exceptional problem solving abilities Leadership Has received years quality leadership learned best techniques lead supervise best (and worst)leaders Experience general labor/apprentice obx fire tech nov2014-dec2014 Listen customer complaint fire truck Simulate operating conditions caused complaint recreate complaint issue Diagnose actual problems use hand power tools alleviate issues Maintain good customer relations Leave work area trucks clean cleaner conditions found grill closer mcdonalds sep2014-nov2014 Use provided equipment cook meat Prepare sandwiches ordered Maintain cleanliness work area Close clean area store closed general labor southern scapes landscaping jun2014-aug2014 Operate hand power tools accordance job requirements Dig plumb irrigation lines various irrigation needs per plans Drive jobsite without 8 ton trailer bobcat and/or excavator Read interpret plans Lay sod, plant, irrigate various plants accordance job plans general labor soundside recycling mar2014-may2014 Assist sorting recyclable metals type, sort trash recyclables Maintain clean working areas meat slicer/morning prep. firehouse subs dec2013-jan2014 Assist franchisee preparing store opening Slice, weigh, prepare meat per SOP Assist assembly preparation finished product present customer upon completion Assist maintaining store cleanliness Head training KKG safety investigations oct2013-nov2013 Responsible individual training, supervision, development 4 operators Responsible ensuring standards met provide company disciplined, physically morally fit operators, competent core tasks Participate fieldwork sales associate 7eleven sep2013 Operate cash register Experience sales associate April 2009 July 2009 Company Name Reference invoice ensure delivery products ordered manager mark discrepancies invoice Maintain cleanliness store Stock products flex-space shelving Prepare store first shift associates receiving associate walmart jul2013-sep2013 Assist unloading one trucks ranging size 1200-1800 pieces per truck Palletize freight department Maintain accountability ammunition, age restricted products, electronics merchandise valued $100 Distribute pallets respective departments 2200 night shift stock Assist night shift stocking time permitted Make plastic cardboard bales needed Maintain cleanliness orderliness backroom garden center sales associate walmart may2013-jul2013 Stock shelves needed, depending backstock Operate cash register Maintain health plants Assemble grills patio furniture needed display Assist customers locating selecting products overnight maintenance walmart mar2013-may2013 Conduct initial sweep store 2-3 maintenance associates Clean bathrooms Use scrubbing machine scrub floors, fix problems encountered Use propane powered buffer buff floor dry scrubbing Strip old floor wax apply new wax needed Maintain general cleanliness store infantryman u.s. army mar2009-oct2012 Operate maintain weapons, rifles, machine guns, hand grenades Operate maintain field communications equipment Maintain accountability positive control $100,000.00 worth equipment, weapons, ammunition, etc. Participate basic reconnaissance operations Locate, construct, camouflage infantry positions equipment Assess need direct supporting fire Maintain cleanliness facility Assist conducting programs Operate cash register Sell fill contracts hand Maintain accountability accessories (ping-pong paddles, tennis rackets, etc.) means sign out/in sheet. cashier August 2007 October 2007 Take orders January 2006 May 2009 Prepare food Operate cash register Deliver food customer Wash dishes Cook food student currituck county high school auto shop aug Obtain working knowledge automotive electronics, brakes, fluid systems tire removal, balancing, rotation, etc. classroom setting apply hands setting Troubleshoot vehicle problems using board diagnostics (OBDII) port diagnostic scan tool Locate follow repair instructions based diagnostic trouble code (DTC) www.shopkey5.com Use various hand tools needed repair vehicle issues Maintain record cost service work order sheets Use hydraulic lifts jacks, jack stands creepers needed Maintain accountability functionality tools. Skills army, automotive, basic, cash register, com, contracts, delivery, electronics, hand tools, mark, weapons, oct, receiving, sales, Troubleshoot Education high school diploma 2009 high school Automotive Skills General Education Automotive Skills General Education Career Management Class",FITNESS
"HR BENEFITS/LEAVE COORDINATOR Summary 13 years Human Resources experience 27 years administrative experience working various settings *Professional, detail-oriented, excellent time-management skills, team player, open honest communicator, effective maintaining confidentiality multi-tasker. Skills Proficient Microsoft applications HRIS systems (Banner, PeopleAdmin, Personnel Management Information (PMIS) System Benefits Eligibility System (BES), VRS Navigator (VNAV)) Experience December 2016 Current Company Name City State HR Benefits/Leave Coordinator Provide consultation assistance employee benefits. Assist Retirement/Benefits Manager counseling employees retirements well generate retirement calculations. Assist Retirement/Benefits Manager retirement trainings. Promote coordinate aspects Highlander Wellness Watch program. Advise faculty/staff regarding leave policies procedures. Interpret apply policies, procedures guidelines. Develop present leave trainings employees supervisors. Content editor HR newsletter HR website committee. Analyze reconcile leave discrepancies. Process maintain Workers Compensation claims, short term disability claims FMLA requests. Coordinate return work employees short term disability, FMLA WC. Maintain OSHA logs reporting include OSHA 301 OSHA 300A reports. Process employees leave corrections. Process leave share requests coordinate payments payroll. Calculate leave payouts separating employees payment. Process reports Banner (HRIS) ensure leave policies procedures adhered applied regards FLSA regulations. Perform leave audits. Provide programmatic support employees supervisors on-line leave reporting system. Assist HR duties needed include job fairs, benefits fair, etc. Maintain confidential sensitive information. November 2008 November 2016 Company Name City State HR Leave Coordinator Advise faculty/staff regarding leave policies procedures. Interpret apply policies, procedures guidelines. Develop present leave trainings employees supervisors. Analyze reconcile leave discrepancies. Process maintain Workers Compensation claims, short term disability claims FMLA requests. Coordinate return work employees short term disability, FMLA WC. Maintain OSHA logs reporting include OSHA 301 OSHA 300A reports. Process employees leave corrections. Process leave share requests coordinate payments payroll. Calculate leave payouts separating employees payment. Process reports Banner (HRIS) ensure leave policies procedures adhered applied regards FLSA regulations. Assist coordination CommonHealth wellness program. Perform leave audits. Provide programmatic support employees supervisors on-line leave reporting system. Assist HR duties needed include screening job applicants, new hire orientation, exit interviews, open enrollment health insurance flexible spending accounts, job fairs, benefits fair, etc. Maintain confidential sensitive information. June 2004 November 2008 Company Name City State Personnel Transaction Specialist/Human Resource Assistant Process new hires, transfers, promotions Banner PMIS systems. Perform audits payroll processing. Process short term disability claims FMLA requests. Process leave share requests. Coordinate docks payroll. Perform duties tasks needed. Maintain confidential sensitive information. August 2002 June 2004 Company Name City State Communications Operator Refer patients appropriate areas treatment. Assist patients questions concerns via phone walk-ins. Answer incoming calls seven-line phone system. Page doctors timely manner. Update call schedules changes occur. File. Overhead codes timely manner. Maintain patient confidentiality. Education Training Bluefield College City State Bachelor Science Organizational Management Leadership Organizational Management Leadership New River Community College Associate Applied Science Business Management Business Management Activities Honors Society Human Resources Management (SHRM) Colleges Universities Professional Association Human Resources (CUPA-HR) Skills Benefits, consultation, Content, counseling, editor, HRIS, HR, insurance, Microsoft, Navigator, newsletter, Page, Assist patients, payroll, payroll processing, Personnel Management, phone system, policies, reporting, research, phone, website",HR
"HEALTHCARE ASSOCIATE Summary Energetic, resourceful, results-driven professional .Skilled working effectively independently collaboratively part team within fast-paced environments complete projects responsibilities adhering deadlines quality standards. Skills EPIC, Microsoft Office Suite (Word/Excel/PowerPoint), Healthcare Systems, Insurance/Billing, Sorian Scheduling, Health/Medical Records, Research, Reports, Databases, Data Analysis, PCs/Windows Applications Experience February 2002 Current Company Name City State Healthcare Associate Maintain full responsibility demonstrating initiative, strong leadership communication skills, medical healthcare knowledge support efficient productive day-to-day operations. Directly accountable diversity patient/unit support activities including scheduling discharge, coordinating admission packages, arranging transportation, completing unit work orders, maintaining inventory, preparing patient unit census. Monitor improve individual performance areas ensure adherence highest levels customer/patient service, productivity, efficiency, leadership, teamwork, work quality times. Excellent capacity meet deadlines, build rapport individuals diverse backgrounds, support practice objectives facilitating environment consistently achieves/exceeds expectations. Responsible maintaining professional courteous communications, demeanor, interactions patients medical staff continuously seeking ways provide value-added service support. Maintain files, documents, databases, records provide highly reliable information quickly use well-developed interpersonal skills respond effectively internal external requests/inquires. Communicate clearly effectively, use strong coordination prioritization skills complete work, exercise independent judgment decision making abilities help facilitate smooth operations. Strong organizational, time management, multi-tasking skills ability prioritize work. Use well developed interpersonal skills work effectively clients, co-workers, levels management. Accept new assignments responsibilities positive, cooperative, team-oriented attitude. Complete tasks projects efficient manner possible exercise independent decision making. Recognized management anticipating problems, presenting effective solutions/recommendations, team collaboration leadership, exceeding work expectations, consistently delivering outstanding results. Education Training American InterContinental University City State Healthcare Management BBA Healthcare Management Training: Healthcare Finance, Risk Management, Information Systems, Management, Ethics, Policy Making Qualifications Communication skills, interpersonal skills, Data Analysis, Databases, Decision-Making, Information Systems, Insurance Verification maintaining inventory, Leadership, Regulatory Compliance, multi-tasking, organization, Patient Care Support, Project Management, Quality, Research, Risk Management, Scheduling, Sound Strategic Planning, Teamwork, Time management.",HEALTHCARE
"CHEF Summary Experienced catering chef skilled preparing large volumes food quickly efficiently. Highly skilled international cuisine. Seeking position restaurant I call 'home' Experience Chef May 2009 Current Company Name － City State Manage daily kitchen operations including inventory, purchasing, scheduling Ensure proper food handling methods observed Assist kitchen staff producing food catering Systematically control food quality costs Develop new menu items enhance catering retail food service revenue productivity goals. Catering Chef Jun 2000 May 2009 Company Name － City State Effectively managed produced food catered events Enforced appropriate work-flow quality controls food quality Conducted daily inventory ordering Assisted catering staff setup delivery Managed catering schedule logistics. Line Cook Jan 1990 Jun 2000 Company Name － City State Set prep work food items. Prepared various daily lunch special items. Assisted producing food catered events. Conducted daily food inventory ordering. Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow",CHEF
"PROCESS ENGINEERING TECHNICIAN III Accomplishments Pharmacy Exemptee Certificate (Skill Path. Mountain View, CA); Yellow Belt Process Excellence (ALZA Corp. Redwood City, CA); Fundamentals Pharmaceutical cGMPs (ALZA Corp. Mountain View, CA); HAZMAT Industrial Technician Certificate (ALZA Corp. Palo Alto, CA); First Site Supervisor (Skill Path. Sunnyvale, CA); Supervising Safety (ALZA Corp. Mountain View, CA); Training Trainer (ALZA Corp. Mountain View, CA); How Be Better Communicator (Skill Path. Sunnyvale, CA); ISO 9001 (ALZA Corp. Redwood City, CA); ISO 14001 (ALZA Corp. Menlo Park, CA); Excelling Managing Supervising (Skill Path. San Jose, CA); ERT Membership (ALZA Corp. Palo Alto, CA);. Professional Experience January 2007 Current Company Name Responsible engineering/supervisory position accomodate technical support a. poltry production industry site. management including staffing, ordering equipment cost. analysis, budget estimation, stablishment computer based archive lean production. program. Process Engineering Technician III January 2005 January 2006 Company Name City State Engineering technician process-engineering arm Oral Products R&D group ALZA Corporation; Hands-on experience key pharmaceutical unit operations including milling, blending, fluid bed granulation, aqueous solvent-based coating, laser drilling, drying; Participated product development activities including scale-up experiments manufacturing clinical registration stability supplies; Participated early formulation development studies well late stage large scale pre-validation lots, Participated manufacturing clinical batches strict cGMP compliance; Performed related tasks including ordering materials, setting-up equipment, preparing completing documentation; training operators; Performed in- process characterization testing limited data analysis presentation; Authored multiple technical protocols reports; Completed experimental clinical batches commercial manufacturing facility Vacaville part satellite R&D group; Assignments involved direct communication cooperation quality assurance, formulation, analytical pilot plant manufacturing groups. Process Engineer Manufacturing Staff January 2001 January 2005 Company Name City State Assisted process development commercial manufacturing transdermal products;. Utilized existing modified equipment Mixing, Coating /laminating pouching;. Revised manufacturing related documentation Standard Operational Procedures (SOPs). work instructions (WI). Production lead Process Operator June 1999 October 1999 Supervised manufacturing group operated various equipment producing transdermal contraceptive products compliance cGMP regulations, Participated process development process excellence projects, Operated multi-coater/dryer lamination machines various line speed, temperature air flows; Tasks assigned included general trouble shooting, training associates equipment operation proper documentation strict adherence cGMP compliance, Managed shift production planning time management; Participated process improvement waste reduction projects resulting increasing production 5% production lot; Participated deviation root cause analysis technical support, Participated Process Qualification PQ) Process Validation (PV) following related protocols; Participated Green Belt projects including waste reduction, reduction production lot turn-around time, time reduction; Oil Natural Gas Research Institute Worked drilling production platforms, assignments included analyzing sedimentary layers shallow coring determination geological chemical structure layers, providing technical reports laboratory results. Worked exploratory drilling site located mountainous region northern Anatolia. Analyzing wastewater handling hazardous material, providing graphs related charts. Skills biology, budget, charts, Oral, cost analysis, data analysis, documentation, equipment operation, experiments, graphs, laser, materials, Natural Gas, Oil, PQ, process development, process development, process-engineering, process improvement, product development, producing, protocols, quality assurance, Research, staffing, supervisory, technical support, technician, time management, trouble shooting, Validation, waste reduction Education Training Bachelor Science Petrochemical Natural Gas Engineering 1999 Istanbul Technical University Turkey Petrochemical Natural Gas Engineering Off Shore Drilling Production (Submersible Mobil platforms) Various courses biology medical science (towards degree medicine) 1994 Bosforous University City Turkey",ENGINEERING
"CONSULTANT Summary Results-oriented California CPA adapts seamlessly constantly evolving accounting processes technology. Capable managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Skills Complex problem solving Analytical reasoning Financial statement analysis SOX Compliance Business function consolidation Process re-engineering System requirement writing implementation testing Outstanding interpersonal organizational skills Excellent Oracle skills modules Oracle FSG report writing Advance Excel Access proficiency High adaptability new technology Account reconciliation expert Experienced revenue recognition Experience Company Name City State Consultant 02/2014 Current As member special project team bring client's offshore accounting function back U.S., I traveled overseas thoroughly learn understand complex revenue recognition model subsequently closed year end provided training client's U.S. team. The transition went smoothly efficiently, completed prior original target date. Engaged client's divestiture process, responsible training transitioning accounting functionality client buyer, resulting smooth transition sold business unit. Managed monthly maintenance changes Oracle Flexfields Financial Statement Generator (FSG) ensure financial reporting accurate reflected up-to-date corporate rollups. As member Oracle 12 upgrade team, created validation methodologies order ensure financial reporting integrity. Served key contributor client's monthly quarterly close consolidation process, managed monitored database close tasks journal entries, coordinated various accounting groups ensure close smooth timely. Assisted client quarterly annual audit financial information external auditors. Stepped role cost accounting quarter end days notice. In addition contributing successful quarter end, identified weakness existing Inventory Cost Accounting process, recommended solutions improvements. Company Name City State Consultant 01/2013 01/2014 Responsible complex monthly revenue recognition, reporting, trend analysis. Reviewed contracts interpret, determine, implement, maintain royalty rate database, calculated performed royalty variance analysis. Monitored billing royalty ratio determine reasonableness identify billing royalty miss match, prevented incorrect billing/royalty payments. Reviewed monthly closing process, recommended improvements, implemented work flow streamlining. Identified relevant reports, recommended methodologies, created new journal entries mid-month close due client company ownership change, contributed timely completion acquisition. Utilizing Accounting IT hybrid experiences, I researched identified source data various systems, designed created tools provided consolidated revenue expense ratio analysis management team. Company Name City State IT Business System Analyst 01/2006 01/2012 As Oracle Application ""customer facing"" resource, I liaised project managers, enterprise architects, business users, various development teams review, analyze, evaluate, approve complex business functional requirements. Partnered stakeholders forecast project costs delivery time ensure senior management's successful prioritization projects. Facilitated joint application design sessions development teams created ""business requirement traceable"" system requirements, test cases, method procedures, short interval schedules, resulting efficient timely delivery projects. Coordinated design system requirement approvals maintained documents DOORS system comply IT SOX requirements. Actively communicated participated problem solving IT release environment teams development, quality assurance, user acceptance testing, production, post production warranty periods achieve efficient transitions various project phases. Supervisor Revenue Accounting Analysis Managed three revenue accounting staff members, selection, operation personal growth development. Conducted one-on-one sessions regular basis performed mid-year annual reviews. Ensured timely accurate reporting service revenue/ARPU accordance various GAAP accounting rules, contributed effort successfully shortening company's revenue accounting closing days three weeks four business days. Worked closely financial planning team revenue trend analysis/forecasting, operation team preparation documentation development revenue recognition methods new products services. Cooperated external auditors quarterly annual audits, internal teams SOX control testing documentation. Supervised prepared accurate timely reports/analysis aspects financial statements relation revenue, deferred revenue, cost revenue, operation metrics. Prepared monthly reporting analysis packages management team, implemented enhanced financial system streamline revenue reporting. Company Name City State Corporate Accountant 01/2002 01/2006 Performed monthly closing, variance analysis, reconciliation complex accounts. Reviewed account balances/aging trends provided flux analysis internal financial reporting, forecasting, external audits. Participated contributed account transaction data analysis Oracle 11i implementation. Communicated cooperated international domestic subsidiaries streamline closing process. Prepared monthly fixed asset mass additions, deletions, depreciation, inter-department asset transfers. Calculated recorded monthly foreign exchange gains/losses. Reviewed interpreted contracts related accounting publications ensure appropriate reporting various expenses. Documented implemented accounting control procedures Sarbanes-Oxley compliance. Company Name City State Marketing Business Analyst/Accounting Manager 01/2000 01/2001 Completed Cisco/Vovida integration successfully Cisco Acquisition teams. Facilitated cross-functional global sales meetings field marketing teams resulting effective communication timely resolution major account issues. 2 Renee Chen Obtained, consolidated, analyzed major account information sales marketing teams continuing basis resulting availability up-to-date forecasting quarterly sales revenues. Established Vovida Networks, Inc. Accounting Department, recruited, trained/managed staff accountant, implemented internal controls rapidly growing start-up environment. Provided revenue/expense budgeting, forecasting, reporting. Cooperated Cisco acquisition teams due diligence process, closed acquisition within month announcement. Company Name City State Senior Accountant 01/1999 01/2000 Responsible general ledger analysis, monthly year-end closing, project revenue/cost analysis. Designed prepared monthly actual/budget comparative financial statements departmental managers, senior executives, board directors. Responsible revenue expense forecasting corporate departmental level. Responsible reviewing interpreting contracts implement revenue recognition policies procedures per FASB guidelines. Facilitated tax returns annual audits CPA firms. Responsible managing maintaining Platinum/FRS financial reporting system. Company Name City State Associate Tax Analyst 01/1998 01/1999 Performed financial statement auditing. Provided tax research planning services variety clients. Prepared complex quarterly annual federal, state, local, property, sales/use tax returns multi-state corporate clients. Assisted clients records provided book-keeping services. Company Name City State Corporate Tax Analyst 01/1997 01/1998 Analyzed variety general ledger accounts interpreted financial information derive income/losses tax reporting purposes. Education Training Master Science Accounting/Taxation San Francisco State University Accounting/Taxation Extensive course training fields corporate finance, taxation, business law. Bachelor Science Business Administration Accounting San Francisco State University Business Administration Accounting Coursework accounting, finance, marketing, information systems. Skills Accounting, accountant, Accounts Payable, Accounts Receivable, streamline, application design, auditing, billing, book-keeping, budgeting, budget, business law, business process, Cisco, closing, excellent communication, interpersonal skills, contracts, corporate finance, Cost Accounting, cost analysis, CPA, client, clients, data analysis, database, delivery, documentation, DOORS, due diligence, senior management, external audits, finance, Financial, financial planning, financial reporting, financial reporting, financial statements, forecasting, foreign exchange, functional, General Ledger, general ledger accounts, information systems, Inventory, managing, marketing, meetings, enterprise, Networks, Oracle, Oracle Application, Oracle Financials, Oracle Financial, Platinum, policies, problem solving, publications, quality assurance, report writing, reporting, requirement, revenue recognition, sales, Sarbanes-Oxley, Supervisor, system analyst, tax, tax research, tax returns, team player, trend, upgrade, validation, variance analysis, year-end Activities Honors California CPA. Completed UC Santa Cruz Certificate Project Program Management. Coursework SQL Relational Database. 3",CONSULTANT
"DESIGNER Summary Established well-rounded Designer reputation exquisitely designed collections, consistently maximizes company profits surpasses margin goals. Seeking potential growth utilize creative skills aims towards commitment team consumer/brand loyalty. Skills Critical Thinker Using logic reasoning identify strengths weaknesses alternative solutions, conclusions approaches problems Time Management Communication Managing one's time, well team's, adhere Drop Dead Dates Adaptability Being flexible change comes resolving timely manner Social Perceptiveness Working team taking leadership role maintain brand direction Attention Detail Thorough complete work related processes end product Innovation Demonstrated creative ability design within business budgets, following consumers' needs/trends Experience DESIGNER 10/2013 06/2015 Company Name City State Designed multiple lines department International Domestic Completion OZ Principle Leadership 2014 Ensure cohesive brand image Led research development seasonal trends Provided leadership preparation skus line reviews meetings buyers Participated strategic meetings alongside VP Sales Frequent traveling alongside Sales-team seeking new market/trend ideas Provide regular feedback performance counseling direct reports Style pkg. building, trim development, L/D S/O, BOM building Managed fit process side Pattern-maker complete desired outlook Created specialty designs targeted LDPs; Outlet, TKMAXX, Marks Spencer, Banana Republic, JCP., etc. ASSOCIATE DESIGNER 09/2012 10/2013 Company Name City State Participated design aspects, product development production, communication Manage workload calendars ensure deadlines met Keep abreast new season fashion trends around world Assist artwork sketching development Attend development meetings alongside Sales/Sourcing Set showrooms accountability pieces laid show/fittings Aide set-up story color boards Source cut fabrics direction Head Designer Liaise Buyers regulate skus needed production, specialty department Managed fabric POs deliveries Directed designs fittings U.K. department DESIGNER 04/2010 09/2015 Company Name City State Designed developed international domestic lines Fittings, technical constant set-up designs Managed Freelance Graphic Designers ensure concepts/designs adhered brand-image Style pkg. building, trim development, L/D S/O, BOM building PLM Purchasing new artworks studios shown Hand drawings display concepts season line's direction Technical communication Florida Pattern-maker, ensuring fit correct Frequent traveling Florida demographic studies trend analysis Education Associate Arts Fashion Design 2009 The Fashion Institute Design Merchandising City State USA Bachelors Science Business Management EXP. 2017 Awards Honors Certified OZ PRINCIPLE Leader 2014 Present National Young Leader America 2006 Present Les Miller Outstanding Leadership/Scholarship Award 2006 Assistance League Newport-Mesa Outstanding Leadership/Scholarship 2006 Pacific Life Foundation Outstanding Leadership/Scholarship 2006 Core Qualifications Featured WGSN 2015 Retail Analysis Trend emerging brand awareness Spec measurements Strong creative design skills Merchandising Creating Line sheets/Look-books Demographic studies Well versed Adobe softwares; Illustrator PS PLM, WebPDM, Gallery Nedgraphics Oracle E-Business Suite Technical Drawings MAC PC versatility Hand-Pattern work Asia, Mex., Euro Dev./Prod. Vendor Communications",DESIGNER
"GENERAL MANAGER Summary company would offer growth within organization. I easily adaptable, maintain high regard attention detail, I bring strong background coaching/development teams. I looking work company utilize talents fullest offering opportunities growth. I want work within partnership challenge fullest potential. Highlights Retail inventory management Store opening closing procedures Store operations MS Office proficient Outstanding communication skills Exceptional leader Team-oriented Recruiting interviewing Accomplishments I often depended training new managers staff different locations within company I work for. I currently working rewriting Standard Operation Procedures manual I fully knowledgeable company's standards policies. Experience General Manager 10/2013 09/2016 Company Name City State Opened new store location assisted recruiting training new staff. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Design implemented customer satisfaction metrics. Determined staff promotions demotions, terminated employees necessary. Completed series training sessions advance Assistant Manager Store Manager. Completed weekly schedules according payroll policies. Trained new managers store procedures policies. Trained staff deliver outstanding customer service. Analyzed marketing information translated strategic plans. Contributed merchandising ideas team sale meetings. Worked closely district manager formulate build store brand. General Manager 05/2010 06/2013 Company Name City State Addressed customer inquiries resolved complaints. Delivered excellent customer service greeting assisting customer. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Completed series training sessions advance Assistant Manager Store Manager. Trained new managers store procedures policies. Completed weekly schedules according payroll policies. General Manager 09/2008 07/2010 Company Name City State Delivered excellent customer service greeting assisting customer. Opened new store location assisted recruiting training new staff. Design implemented customer satisfaction metrics. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Determined staff promotions demotions, terminated employees necessary. Completed series training sessions advance Assistant Manager Store Manager. Completed weekly schedules according payroll policies. Trained new managers store procedures policies. Wrote order supply requests replenish merchandise. Trained staff deliver outstanding customer service. Addressed corrected sales staff communication issues tactful effective manner. General Manager 11/2002 08/2008 Company Name City State Addressed corrected sales staff communication issues tactful effective manner. Analyzed marketing information translated strategic plans. Trained staff deliver outstanding customer service. Wrote order supply requests replenish merchandise. Worked closely district manager formulate build store brand. Trained new managers store procedures policies. Completed weekly schedules according payroll policies. Opened new store location assisted recruiting training new staff. Apparel Manager 09/1998 08/2002 Company Name City State Delivered excellent customer service greeting assisting customer. Addressed customer inquiries resolved complaints. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Wrote order supply requests replenish merchandise. Trained staff deliver outstanding customer service. Contributed merchandising ideas team sale meetings. Education Associate Science Biology Florida International University City State Biology Languages fluent Spanish Italian Skills Coaching, Inventory Control, Italian, MS Windows, Oracle, Payroll, sales, Scheduling, fluent Spanish, Staff Development, 55 WPM, Visual Merchandising",APPAREL
"MANAGING CONSULTANT Summary Highly accomplished Management Consultant Senior Business Analyst verifiable track record managing complex strategy projects exceeding client expectations. Demonstrated skills business process management process redesign, specializing end-to-end business process management lifecycle. Extensive experience integration implementation organizational transformational efforts Public Financial Services Sectors, designing processes system improvements increase productivity reduce cost. Strong interpersonal skills, highly adept managing broad stakeholder communities supporting development cohesive strategic visions across disparate groups. Skills Business Process Improvement Redesign Agile/Scrum SDLC Business Transformation PMO Project management IBM BPM Blockchain Robotic Process Automation Strong analytical skills Experience Managing Consultant 11/2003 Current Company Name City State Currently Managing Consultant Customer Engagement Design practice IBM Global Business Services, US Federal, focus Cognitive Process Transfomation. ​ Notable Projects include: ​ Substance Abuse Mental Health Services Administration (SAMHSA) Application Development Support ​ As BPM Lead, responsible development, maintenance, delivery portfolio custom applications built IBM's BPM Cloud platform These custom BPM applications replaced manual processes, improved efficiencies, provided audit capabilities across SAMHSA. Managed several Agile development teams, serving Scrum Master, leading sprint planning sessions client product owners, backlog grooming, sprint reviews/demos, addition daily stand meetings. ​ ​ IBM CHQ Office CIO Next Generation Tooling Initiative ​ Led design, development, implementation custom BPM 8.5.7 enabled, cloud based, automated solution facilitate single trusted source application server hosting information across global IBM enterprise. Facilitated documentation analysis as-is to-be deployment processes across multiple IBM Geos. Solution awarded best breed PwC compliance review ​ Federal Housing Finance Agency (FHFA) Program Management Support Led Project Management Maturity Assessment order define strategy operationalize project management disciplines required establish PMO. Led requirements definition phase development custom program management application, incorporating project health, executive dashboards reporting. Facilitated demonstrations application key FHFA executives, including agency CIO deputy director. ​ United States Citizenship Immigration Services (USCIS) USCIS Transformation Served IBM BPM SME Requirements Update Team Lead part $500 million transformation engagement IBM solution architect responsible successful development implementation Electronic Immigration System (ELIS). Utilized model driven development, established standards, developed best practices, delivered processing modeling training across product teams order document implement targeted ""to-be"" state. Led team responsible tooling integration, configuration management, management multiple requirements baselines. Managed integration multiple IBM Rationale products including ensured integration related IBM products (e.g. Rational Requisite Pro requirements gathering Rationale ClearCase configuration management), ​ United States Department Agriculture (USDA) Transformation Strategy ​ Leveraged Component Business Modeling methodology create IT planning management platform agile business aligned. Delivered target architecture blueprint transformation roadmap identify prioritize specific initiatives activities enable CIO deliver mission. Program Manager 08/1998 08/2001 Company Name City State Coordinated college recruiting efforts staffing efforts within Information Technology Resource Center (ITRC) Conducted analysis managed business unit's utilization across accounts. Account Manager 12/1996 07/1998 Company Name City State Marketed IT software services major educational institutions healthcare providers. Responsible managing customer relationships, sales related business development activities. Education Training MBA Information Technology 2003 University Maryland, Smith School Business City State USA Bachelor Science Marketing 1996 University Arizona City State USA Certifications Certified IBM Process Analyst BlueworksLive IBM BPM 8.5 Certified IBM Blockchain Consultant Certified IBM Agile Consultant Certified IBM SOA Associated",CONSULTANT
"FINANCE MANAGER Summary Skilled Operations Manager talented improving team performance innovative management techniques. Offers thoughtful, comprehensive constructive feedback staff members promote productivity company loyalty. Highlights Operations Management Customer Relations Purchasing Procurement Fleet Management Budgeting Forecasting Audits Logistics Accounting P&L Management Business Development Quality Assurance Control Collection Management Proficient MS Excel, MS Access, MS Project, Quicken, MS PowerPoint, Inoviswork, SAP, Oracle ERP, Kronos Accomplishments Increased output 32 reorganization locations maximize efficiency. Reduced staff turnover 45% one year implementing several well-received team morale-building programs. Qualified location 2 million dollar remodel increasing sales 30% retraining sales team Created critical KPIs track improve on-time delivery, customer issues safety statistics. Boosted customer satisfaction ratings 40 4 months. Experience 03/2016 Current Finance Manager Company Name － City State Partner Product Management Purchasing Team determining financial impact due product cost reductions, new product roll out, etc. Performed financial statement audits security broker dealers purposes SEC/FINRA purposes. Completed monthly, quarterly annual bank reconciliations 11 small companies. As appropriate, based findings make proposal operational changes (policy, procedures, processes, etc.) Fulfill responsibilities OHSAS 18001, understand fully support OHSAS 18001 system. 02/2013 03/2016 District Manager Company Name － City State Determine hiring needs store, interview prospects, bring board store associates work courteously, efficiently, effectively meet store's operational goals. Developed managed annual operating budgets 4 locations division. Recruited, hired trained 20 new employees District Management Store Management Ensure operational policies procedures adhered store personnel. 06/2010 11/2012 Operations Manager Company Name － City State Enhance operational procedure, systems principles areas information flow management, business processes enhanced management reporting Organize intensify efficiency support services ameliorating functions coordinating communication businesses support functions Perform meaningful role long-term planning establishment initiatives aimed operational distinction Supervise overall planning systems, financial management control Organizing budget company collaboration director. 06/2001 06/2010 General Manager Company Name － City State Increased profits 20% first year, resulting one best possible ROI's. Cut cost goods sold 13% negotiating lower freight rates increasing standards product quality. Identified need comprehensive business management solutions. Developed training program new employees company implemented nation wide. Education 2008 Bachelor Arts Political Science Grand Valley State University － City State 2012 J.D. Criminal Law Duke University Law School － City State Skills Accounting, Budgeting, budgets, budget, Business Development, business management, business processes, business solutions, Customer Relations, ERP, financial, financial management control, Forecasting, hiring, inventory, Kronos, Logistics, director, management reporting, MS Access, MS Excel, MS PowerPoint, MS Project, negotiating, Operations Management, Oracle, Organizing, personnel, policies, processes, Procurement, Product Management, progress, proposal, Purchasing, quality, Quality Assurance, Quicken, sales, SAP",FINANCE
"WARD CLERK UNIT SECRETARY ADMISSIONS AND DISPOSITIONS CLERK 3RD PARTY LIABILITY CLERK PATIENT Executive Summary Seeking part-time nonmedical/retail position afford opportunity use various social professional skills. strong organizational problem-solving abilities, demonstrating sound judgment establishing priorities making decisions. *Well-Developed interpersonal skills; interact effectively people levels; remain calm stressful situations. *innovative resourceful, ability recognize valuable applications new ideas talent successful implementation. *Conscientious quality-oriented earned reputation dependability, efficiency professionalism. Core Qualifications MS Word MS Excel MS Powerpoint SOX (Sarbanes-Oxley Compliance) Training Adult CPR/AED Certification Professional Experience Ward Clerk, Unit Secretary, Admissions Dispositions Clerk, 3rd Party Liability Clerk, Patient Eligibility Clerk, Public Relations Assistant As Supplemental/Cooperative Care Clerk, initiated tracked program conclusion annual budget $700,00 40,000 beneficiaries. Maintained outpatient health records, determining eligibility patients. Single-handedly overhauled repository 1,000 specialized records, receiving consecutive superior ratings. Company Name January 2012 Current HR/Payroll Supervisor Accounting Apprentice City State Prepares payroll, taking consideration non-standard shifts overtime pay Process Out Cycle check requests needed Compute vacation, holiday sick time Process weekly payroll following guidelines Collective Bargaining Agreement Respond requests income verification and/or employment verification Respond associates questions/concerns courteous, pleasant manner Maintain payroll files Monthly reporting reconciliation Implement payroll policies Determines payroll liabilities calculating employee federal state income social security taxes employer's social security, unemployment, workers compensation payments Respond unemployment Insurance claims Pull queries various monthly reports, reconcile process check request Conducts monthly SOX audits Check audit timekeeping records master file changes compliance established standards Update rates pay calculate retroactive pay Respond inquiries timely manner Preparation weekly financial reporting multi-sites multi-states Perform various accounts payable accounts receivable functions Month-end closing preparation P&L Statement balance sheet Financial forecasting analysis Back-up HR Manager facets HR duties. Company Name October 1993 January 2012 Shipping Receiving Clerk/Scheduling Clerk/Inventory Control Clerk/Customer Service Representative/Payroll Administrator City State Verified kept records incoming outgoing shipments Prepared items shipment Received items warehouse Compared identifying information incoming outgoing shipments verify information bills lading, invoices, orders, records Scheduled appointments product delivered warehouse well shipped warehouse taking consideration delivery times warehouse availability product Complied maintained records quantity, type value material, equipment, merchandise supplies stocked establishment Counted merchandise stock posted totals inventory records via computer Provided information customer verifying understanding requests answering questions Resolved billing problems identifying problem; explaining procedure forwarding required adjustments Maintained payroll information collecting, calculating entering data Updated payroll records entering changes exemptions, insurance coverage, savings deductions job title department transfers Resolved payroll discrepancies collecting analyzing information Provided payroll information answering questions requests Maintained payroll operations following policies procedures; reporting needed changes Maintained employee confidence protected payroll operations keeping information confidential. Company Name January 1983 June 1992 Assistant Supervisor, Air Evacuation Clerk/Assistant Supervisor, Inpatient Records Clerk/Supervisor Medical Service Accounts Officer/Patient Affairs Clerk/Hospital Outpatient Records Clerk Supervised support staff six managing administrative functions related patients using air evacuation services. Coded diagnosis prepared concise medical histories entered computer patient's Aerovac Medical Record. Personally managed difficult non-medical attendant issues directly stateside facilities, ultimately saving hospital thousands dollars. Entered discharge diagnosis procedures computer inpatient ambulatorysurgeries (3,000 cases annually) generated 60 providers, ensuring proper paperwork accurate complete. Obtained compiled records various audits, reviews committees. Assisted pulling screening 1,800 medical inpatient outpatient records support JCAHO. Upgraded several deficient functions within Inpatient Records; corrected discrepancies dating back three years. Managed hospital leave program, well mail distribution program. Significantly upgraded hospital's Regulation Program, resulting elevation marginal outstanding rating. Drafted implemented several innovative proposals improve administrative efficiency. Developed updated operating procedures Mail Distribution Office ensuring prompt error-free service 80+ departments. Responsible collecting cash, posting ledgers maintaining accountability Medical Service account. Prepared billings; maintained files ensured security cashier's cage. Restructured hospital's insurance billing accounts receivable system, resulting outstanding ratings. Education University North Carolina 1982 Bachelors Arts Sociology City Sociology Military 1983- 1992 Skills accounts payable, accounts receivable, administrative, administrative functions, Back-up, balance sheet, billing, billings, budget, cashier, concise, CPR, delivery, diagnosis, Financial forecasting, financial reporting, HR, Insurance, inventory, managing, MS Excel, Mail, Office, MS Powerpoint, MS Word, Month-end closing, payroll, policies, proposals, receiving, reporting, Sarbanes-Oxley, taxes, type",PUBLIC-RELATIONS
"FREELANCE DESIGNER Highlights Efficiently lead coordinated product development stages. Research market needs development new products, remain up-to-date emerging trends competitors. Engaging presenter communicator; clearly communicates product features advantages management, clients, vendors. Skilled production concept sketches, 3D computer models, product prototypes. Technical Proficiencies MS Office Suite (Word, Excel, PowerPoint), Adobe Photoshop Illustrator CS, Pro Engineer, Rhino, Alias, Hypershot, Keyshot, Wacom Drawing Tablet, Scanning Software, Digital Cameras, Table Saws, Sanders, Paint Sprayers. Experience 07/2014 Current Freelance Designer Company Name － City State Completed projects Dick's Sporting Good, Walmart, Khol's, Cabela's, Magellan, Kryptek, Snap-On, CCA. Created winter beanies gloves. Creating Tech Packs: Specific apparel information placement, measurements overall look garment. Created women's hoodies, yoga pants tee shirts. Created golf polo shirts. Created designs promotional baseball caps sold four major airports. 05/2014 06/2014 Freelance Designer Company Name － City State Provided designs sketches two models snow ski gloves. The designs initial concept final design stages. The first model ski patroller glove durability value paramount. The second model upper end range gloves skiers higher performing glove. 09/2012 11/2013 Apparel Designer/Developer Company Name － City State Managed designs development new apparel lines initial concept production confirmation. Emphasis delivering projects related samples according predetermined timelines. Learned applied full scope product development including Project management, Timeline management, Costing analysis, Fit Wear testing, Commercializing production, Material knowledge, Created tech pacs, Construction methods. Kept informed evaluated competitive developments eye towards improving competitiveness Rocky Brands apparel lines. Communicated daily overseas factories team members proto-type pre-production samples. Participated Voice Customer trips included focus groups, talking storeowners, working stores talking customers. Attended several construction sites hunting trips observe experience understand apparel requirements needs workers hunters. Key Achievements: Effectively developed several apparel lines introduced marketplace. Worked fabric suppliers/vendors learn materials usage. Created Tech Packs: Specific apparel information placement, measurements overall look garment. Provided presentation materials storyboards new collections. Created designs, sketches, material specifications, measurement templates, construction detail/ construction sketches, logo/label design trim detail, color assortments. 05/2010 02/2012 Product Designer Company Name － City State Managed multiple concurrent design projects leader silicone-based technology innovation, working closely marketing business development professionals, scientists, engineering teams. Developed new products meet market needs. Created concept sketches 3D computer models presented clients. Provided guidance managed workloads college interns. Key Achievements: Successfully implemented key projects resulted building customer awareness silicone uses. Created architectural floor plans, developed interior design plans designed product display cases new Dow Corning Design Center. Consistently remained ahead schedule. 01/2007 07/2009 Product Designer Company Name － City State Researched design concepts designed updated consumer-based products, working conjunction marketing, engineering teams designers. Prepared concept sketches 3D computer models; built model prototypes. Delivered presentations management present concepts, updates, product models. Key Achievements: Developed several products introduced marketplace. 05/2006 09/2006 Website Designer Company Name － City State Completed website development local county Water Authority, including layout, content, graphics. 01/2006 02/2006 Product Designer (contract) Company Name － City State Worked creative team develop ideas create concept sketches new products. Clients included Binney Smith (Crayola), Fisher Price, Icuiti. Education Bachelor Fine Arts Industrial Design College Creative Studies Detroit － City State US College Creative Studies Detroit, MI Degree: Bachelor Fine Arts Industrial Design GPA: 3.36 design Monroe Community College Rochester － City State US Monroe Community College Rochester, NY Summer Courses GPA: 3.6 Volunteer Experience Mentored senior University Northumbria (London, England) design cordless men's hairdryer carry case, providing feedback professional guidance. Contributed building children's playground volunteer Greece Rotary Youth Interact Club. Certifications CCA Professional Affiliations Volunteer Experience Presentations Researched design concepts designed updated consumer-based products, working conjunction marketing, engineering teams designers. Prepared concept sketches 3D computer models; built model prototypes. Delivered presentations management present concepts, updates, product models Skills Product Designer, Marketing, Prototype, Prototypes, Clients, New Products, Business Development, Cases, Interior Design, Collections, Credit, Pacs, Product Development, Project Management, Testing, Transmissions, Voice, Cca, Magellan, Promotional, Adobe Photoshop, Engineer, Excel, Illustration, Illustrator, Ms Office, Photoshop, Powerpoint, Pro Engineer, Scanning, Word, Patroller, Industrial Design",APPAREL
"ASSISTANT TEACHER Summary Teacher's Aide lovingly taught 8 children, ages 0 18 months. Thorough guiding children variety daily activities making sure curriculum age-appropriate fun. Dependable reliable worked others shifts make work. Highlights Charting recordkeeping Child abuse prevention Understands developmental disorders Active listener First aid certificate Basic clerical knowledge Reliable punctual Friendly Cheerful energetic Teamwork oriented Housekeeping Experience Assistant Teacher November 2014 October 2015 Company Name － City State Assistant TeacherSanitized toys play areas daily. Maintained safe, clean constantly supervised play environment. Supported children's emotional social development one-on-one attention. Prepared, served cleaned daily meals 8 children. Used read-aloud time alphabet games promote early literacy. Used clear communication professionalism develop constructive relationships families. Clearly communicated children developmentally appropriate way. Carefully supervised children play area. Instructed children health personal habits including eating, resting toilet habits. Cashier, Hostess, Salad Bar Person November 2006 January 2009 Company Name － City State Accepted payment customers made change necessary. Assisted diners seating needed Assisted co-workers. Cleaned prepared various foods cooking serving Cleaned bars, work areas, tables Cleaned maintained beverage area, display cases, equipment, order transaction area Cleaned spilled food, drink broken dishes, removed empty bottles trash Greeted customers restaurant drive-thru, took rang orders, handled payment thanked customers Performed serving, cleaning, stocking duties establishments Prepared coffee-based beverages request; serve prepared pastries food items Used food handling standards Washed, peeled, cut, seeded fruits vegetables Compiled maintained records food use expenditures Prepared buffet salad bar dinner service. Continually kept carpets floor clear debris. Received frequent customer compliments going beyond normal duties. Cashier, Hostess, Salad Bar Person July 2004 September 2006 Company Name － City State Accepted payment customers made change necessary. Assisted co-workers. Assisted diners seating needed Cleaned maintained beverage area, display cases, equipment, order transaction area Cleaned prepared various foods cooking serving Cleaned bars, work areas, tables Cleaned spilled food, drink broken dishes, removed empty bottles trash Greeted customers restaurant drive-thru, took rang orders, handled payment thanked customers Greeted guests sat tables waiting areas Kept drink stations clean ready service Prepared coffee-based beverages request; serve prepared pastries food items Prepared food items sandwiches, salads, soups, beverages Stocked supplies serving stations, cupboards, refrigerators, salad bars Stored clean equipment utensils Used food handling standards Washed, peeled, cut, seeded fruits vegetables Communicated customers regarding orders, comments, complaints Compiled maintained records food use expenditures Provided customers product details, coffee blend preparation descriptions Prepared buffet salad bar dinner service. Continually kept carpets floor clear debris. Maintained professional tone times, including peak rush hours. Received frequent customer compliments going beyond normal duties. Owner, receptionist, Sales April 2001 December 2003 Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Made copies, sent faxes handled incoming outgoing correspondence. Issued 8 paychecks vendors suppliers bi-weekly basis. Handled cash deposits using proper accounting procedures documentation. 3years office experience. Addressed negative customer feedback immediately.Kept records room availability guests' accounts, manually using computers. Kept records room availability guests' accounts, manually using computers. Monitored daily banking transactions. Worked quickly efficiently, minimal oversight, accomplish assigned duties. Recommended helped customers select merchandise based needs. Exchanged returned merchandise customers quickly efficiently. Opened closed store, including counting cash, opening closing cash registers creating staff assignments .Demonstrated customers come first serving sense urgency. Maintained friendly professional customer interactions. Worked team member provide highest level service customers. Education Associate Science Computer Information Science AS 2017 Everest University Online － City State US Recipient Zenith Grant, Social Work University North Dakota － City State I got Credits I finished Liberals 08/2012 05/2014 I alot classes Social Work Business Northland Community Technical College － City State I took alot classes Office Assistant Liberals too. 08/2008 05/2014 Skills People skills enthusiastic people person, problem-solving organizational skills",TEACHER
"INFORMATION TECHNOLOGY MANAGER Professional Summary Possesses extensive background Information Technology Management, along Masters Science degree multiple certifications. Excels planning, implementing, evaluating systems, infrastructure, staffing necessary execute complex initiatives meet deadlines dynamic, fast-paced environments; adept overseeing participating installation, configuration, maintenance, upgrade networks, hardware, servers, peripherals. Detail-oriented decisive; applies communication leadership skills interface effectively levels organization. Expertise spans: Network Engineering, Helpdesk Administration, Software Licensing, Disaster Recovery, Backup/Restore Operations/Project Management, Strategic Planning/Analysis, Budgeting, TeamBuilding/Training, Vendor Relations Policy/Procedure Development, Quality Assurance, Troubleshooting, Problem Solving, Process Improvement. Experience 04/2013 Current Information Technology Manager Company Name － City State A bankruptcy Trustee office handling Chapter 13 Chapter 12 cases Northern District Georgia Manages application database/hardware systems used track Chapter 13 bankruptcy cases, office technologies,, information systems, anti-spam/anti-virus servers. Evaluates, recommends, implements, supports, troubleshoots hardware software. Maintains LAN/WAN infrastructure, connectivity, security well LAN user documentation. Performs disaster recovery planning. Administers licenses service contracts; schedules service visits vendors suppliers. Defines, documents, assesses, updates IT-related procedures needed. Creates maintains user accounts, including email. Inspects employees' computers quarterly ensure compliance configuration settings office policies. Coordinates special projects. Designed implemented network infrastructure enhancements improve performance, security, remote access, connectivity. Standardized hardware, peripherals, software. Established helpdesk support system monitoring, prioritizing, scheduling requests. Spearheaded deployment new tracking system provided performance metrics used identify additional training resources required. Researched, installed, configured enterprise backup solution disaster recovery included features allow users recover deleted items without need recover DR backups. Doubled WAN bandwidth propelled LAN WLAN performance 100% higher WAN, LAN, WLAN reconfiguration. Improved accuracy, doubled efficiency 35% 87%, increased cost savings $250/quarter $2,500/quarter developing automated script retrieving data outside server. Automated asset tracking employing hand scanner database system improve efficiency accuracy. 08/1987 06/2012 Network Analyst Company Name － City State A $1B+ global manufacturer equipment precision material dispensing, testing, inspection, surface preparation, curing Fueled 1,000% improvement LAN performance replacing existing network, entailed changing software LAN cabling 20 existing switches, including reconfiguring core switch remote wiring closets multiple stack units. Led team five network equipment support specialists.Configured, maintained, analyzed, troubleshot Nortel Juniper networks, systems, equipment (WAN/LAN/WLAN infrastructure, servers, PCs, notebooks, thin clients, printers, peripherals) used 600 workers Georgia.Supported 200 units configured operation client servers.Advanced global company objectives participation IT telecom design implementation.Advanced role promotions Mechanical Drafter, Engineering Checker, Mechanical Designer, Network Administrator.Slashed support requests 75%, cut equipment costs 50%, boosted work productivity 30% applying near-zero configuration develop, install, implement thin client solution 90 plant manufacturing cells. Reduced standard company imaging system deployment time 60% station-specific customization replacing and/or refreshing 40 PCs quarter, 100% schedule. Planned, designed, installed, configured, tested wireless networks (WLAN Cisco, Nortel, Meraki) multiple facilities; documented standards US operations; trained users; monitored performance. Replaced 125 field service laptops programming standard images custom configurations machine, completing six-week project schedule despite disruption parts availability due tsunami. Championed use computers manufacturing cells provide drawings also facilitate order tracking conjunction ERP system; designed implemented automated pick list shipping documents well real-time tracking distribution. Trained mentored 15 new department staff members contractors. 02/1753 Designer/Drafter Company Name － City State Plant Manager/Quality Control Manager Company Name － City State Drafter Company Name － City State Accomplishments Microsoft Word/Excel/Access/Outlook/PowerPoint/Visio/Publisher/Project, Apple Pages, Numbers, Keynote, Autodesk, AutoCAD, SolidWorks, SAP r3 Operating Systems: Microsoft SQL, Microsoft Exchange, SCCM, DOS 6.22, Windows 3.1-Windows 10, Windows NT 3.5 Server, Windows Server 2012, OSX 10.2-10.11, IOS Hardware WLAN: Nortel, Mitel, Shortel, Cisco, Meraki, Apple AirPort, Palo Alto-Firewall, Sonicwall Firewall Peripherals: Barracuda Web Filter, Barracuda Message Archiver, Riverbed-WAN Accelerator, Dell ISCSI SAN Installation Configuration: Dell PowerVault, Adtran Routers, Cisco Routers, Catalyst Switches, HP Procurve Switches, ICC Patch Panels, Cross Connects, Cat3-6A (Phone Data) Education Master Science Leadership Walden University － City State 2015 Master Science Information Systems Management Project Management Walden University － City State 2013 Bachelor Science Information Systems Management Mechanical Engineering Walden University － City State Certifications MCP, CompTIA Network+, CompTIA A+ Skills anti-virus, backup, cabling, Cisco, hardware, contracts, client, clients, database, disaster recovery planning, disaster recovery, email, ERP, features, imaging, information systems, inspection, Inspects, LAN, notebooks, laptops, Mechanical, access, office, enterprise, Network Administrator, network, networks, Nortel, peripherals, pick, policies, printers, programming, real-time, scanner, scheduling, servers, script, shipping, switches, switch, user documentation, telecom, WAN, wiring",INFORMATION-TECHNOLOGY
"VICE PRESIDENT, INFORMATION TECHNOLOGY Executive Profile Performance-driven IT executive experienced building technology organizations make IT strategic partner company. Creates IT competitive advantages capability scale leveraging best-in-class infrastructures. Highly experienced building, improving, turning around IT organizations. Skill Highlights IT Strategy IT Management Project management Business Intelligence Cloud computing SOX, HIPAA, GLBA Team building Enterprise platforms Business continuity Disaster recovery Budgeting/Cost control IT Infrastructure Professional Experience Vice President, Information Technology November 2012 Current Company Name － City State Represent Information Technology member senior leadership team oversight tactical strategic aspects corporate IT systems. Manage lead six-person team oversees IT Infrastructure Business Intelligence operations one largest United Ways nation ($38M Revenue). Responsible $1M annual IT budget including staffing, operations, purchasing, vendor management emphasis cost savings value-based solutions. Engineered strategic evolution Salesforce CRM implementation email marketing, event registration, credit card purchasing, volunteer management systems. Designed executed IT portion corporate headquarters move new 64,000 sq. ft. building zero downtime. Oversaw creation dedicated, IT business intelligence group structured development environment strategic support CRM, data warehouse, financial reporting systems. Technology engineering support 2-1-1 call center processes 100,000 150,000 calls per year (50% Colorado's statewide 2-1-1 calls). Recovered tens thousands dollars per year consolidating renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC server O/S images, utilizing refurbished equipment, implementing virtualization technologies. Implemented company's first comprehensive monitoring metrics application, network server availability/performance. Responsible mission critical support computer, network, telecom infrastructure including 175 Windows 7/8 workstations 35 Windows 2008/2012 servers. Team maintains 99.9% uptime mission critical hardware software platforms. Director, IT Infrastructure March 2008 November 2012 Company Name － City State Directly responsible mission critical support computer, network, telecom infrastructure including 800 Windows XP/Windows 7 workstations 160 Windows 2003/2008 servers 28 treatment centers, five operations offices, two co-location facilities. As strategic technical IT lead, built, manage, backup eight person team including Network Engineer, System Administrator, Help Desk Manager IT Support Specialists. Responsible new hire terminate activities, staff scheduling, mentoring, reviews. Consistent record delivering major IT projects time budget including: integrations newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, co-location relocation. Maintain 99.9% uptime network infrastructure using MPLS WAN VPN Internet redundancy. Maintain 99.9% uptime server infrastructure using high availability software (Citrix Double-Take) hardware (RAID, UPS, hot spares) support company treatment planning systems, record verify systems, email, infrastructure servers. Designed, deployed, tested company's first Business Continuity/Disaster Recovery infrastructure core billing, financial infrastructure systems. Implemented company's first comprehensive IT monitoring network, server, power temperature health using APC, HP, SolarWinds monitoring tools. Responsible $2M OpEx $2M CapEx IT budgets including staffing, hardware software purchasing, telecom, BC/DR, travel. Responsible IT compliance HIPAA PCI regulations designed infrastructure complaint SOX regulations future. Recovered $100,000/yr consolidating billing vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC server O/S images, modeling VMWare-based virtualization. Coordinate manage communications business operations corporate IT. Developed first standardized IT project templates treatment center integrations new treatment center builds. Team responsible closing 800+ IT support tickets per month. Manager, IT Operations Windows October 2006 March 2008 Company Name － City State Managed eleven person team Help Desk Technicians, System Administrators, System Engineers, System Architects. Responsible new hire terminate activities, staff scheduling, mentoring, reviews. Directly responsible mission critical support Windows-based computer infrastructure including 625+ Windows XP/2000 workstations 80+ Windows 2003/2000 servers. Maintained 99.9% uptime entire Windows server infrastructure including satellite control systems, imagery production systems, email, communications servers, file document management servers. Consistent record major IT-dependent projects delivered time budget including: mission critical satellite control systems, imagery production systems, office moves. Responsible Windows IT budget planning including staffing, hardware software purchasing, infrastructure, travel. Ensured stable environment standardizing processes procedures maintaining detailed documentation systems. Coordinated communications business operations corporate IT Windows IT projects. Member IT Management Team responsible strategic direction corporate IT initiatives. Team responsible closing 500+ IT support tickets per month. IT Manager Networking, Systems, Support September 1999 October 2006 Company Name － City State Managed eight person team Help Desk Engineers, Network Administrators, Network Engineers, Telecommunications Administrators. Directly responsible mission critical support WAN, LAN, 300+ Windows 2000/XP workstations, 85 Windows 2000/2003 servers. Maintained 99.9% uptime entire network communications systems including real-time trading systems, wire systems, numerous financial systems. Responsible $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, co-location. Primary decision-maker corporate hardware software standards. Direct backup, upgrade, maintenance policies/procedures. Coordinate associated IT vendor management. Consistent record major, IT-dependent projects delivered time budget including: office moves, subsidiary acquisition divestiture, network redesign, software deployment. Decreased annual IT budget least $50K year 2003-2006. Versed IT compliance Sarbanes-Oxley Gramm-Leach-Bliley Act. Hands-on experience aspects Disaster Recovery/Business Continuity Planning including design, documentation, testing. System Administrator March 1996 September 1999 Company Name － City State Solely responsible mission critical support 400+ Windows 95/98 workstations 30 Windows NT 4.0 servers multi-million dollar mortgage broker offices 3 states. Engineer frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola Adtran CSU/DSUs, Xyplex Ascend routers Experience also included RAS, Seagate Backup Exec, disaster recovery. Administrator corporate Internet email server (Microsoft Exchange), corporate Internet Intranet sites (Microsoft IIS), thin client host server (Citrix). Taught corporate training classes Microsoft Office, Microsoft Windows, Internet usage new employees. Developed software training manuals end-user support materials. Designed, ground up, scaleable Windows NT domain, corporate websites, Intranet site. Developed implemented turnkey rollout plan onsite hardware software installations new franchise offices. Inside Sales Representative June 1994 March 1996 Company Name － City State Education M.B.A Dec. 2007 University Massachusetts － City State B.S Real Estate May 1994 Arizona State University － City State Certifications Training Denver Peak Academy Lean Process Improvement (Black Belt) Harvard ManageMentor Leadership Management (12 Courses) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator (MCSA) Cisco Certified Network Associate (CCNA) Citrix Certified Administrator (CCA) Technical Skills Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server, Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent. Hardware Networking: Cisco firewalls, Cisco routers, Cisco switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge.",INFORMATION-TECHNOLOGY
"VOLUNTEER ADVOCATE Summary Talented Bachelor Arts Graduate seeking obtain entry level Professional position within company. Excellent Customer service management skills skills I accomplished course experiences. Dedicated Bachelor Arts graduate double major Psychology Sociology also Minor HealthCare Administration, passion serve community excellence way. Comprehensive professional background education, administrative support team leadership. Strengths: Proficient written, strong social perceptiveness working variety people. Exceptional clerical administrative assistance skills. Research: Authored many research papers required extensive research statistics behavior within social sciences. Thirty years Clerical Administrative office work along exceptional people communication skills. Energetic Administrative Assistance Support 10 years experience high-level executive support roles. Organized professional. Dedicated focused individual excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Highlights Conducted numerous researches Psychological Social behavior demonstrated understanding Psychological behavior adults adolescents, understanding ethics Social Responsibility, demonstrated understanding relationship HealthCare Ethics Medical Law. Also proficient written, strong social perceptiveness working variety group projects, excellent oral communication skills exceptional organizational leadership skills. Qualified Data Entry, Microsoft Word, PowerPoint, Excel spreadsheets Meticulous attention detail Results-oriented Self-directed Time management Professional mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter skills.Microsoft Office proficiency Microsoft Office proficiency Meticulous attention detail Results-oriented Self-directed Time management Professional mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter Accomplishments Physiological Psychology, Abnormal Psychology, Sociology, Social Psychology, Contemporary Social Problems Workplace, Social Research Methods, Statistics Behavioral Social Sciences, Psychology, Cross-Cultural Perspectives, Industrial Organizational Psychology, Public administration, Court administration court report, Leadership ethical decision making, Child Adolescent Development, Managing Health Human Services,Cummunity Public Health, HealthCare Planning Evaluation, HealthCare ethics Medical Law, Special Populations, Theories Personality. Professional Counseling, Competence Counseling, Multi-Cultural Counseling, Ethics ethic Codes Counseling: Managing multidisciplinary Professionals. Experience Volunteer Advocate 04/2010 Current Company Name City State Guardian Ad' Litem Program Make investigation determine facts, needs child/individual. Find available resources within family community meet needs. To facilitate, appropriate, settlement disputed issues. To offer evidence examine witnesses adjudication. To explore options court dispositional hearing. To protect promote best interests child/individual officially. relieved responsibility court. Sales Clerk Franklin Baking Co. 10/2006 12/2006 Company Name City State Managed entire function store. Counting inventory stock. Customer Service, ordering products. Take care general maintenance store. Loan Review Support Specialist 07/2002 08/2004 Company Name City State Responsible completing issues-set tax lines escrow. Registered new loan numbers LINK system. Assisted Audit department legal documentation. Education Bachelors Arts Degree Psychology/Social Science HealthCare Administration 2012 ASHFORD University City State US Psychology/Social Science Minor HealthCare Administration Select One Counseling Liberty University City State US Started Masters Program Counseling, Concentration Human Services Currently attending Completion date May 2016. Skills Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, Research skills.",ADVOCATE
"CASHIER Professional Summary Results-oriented, strategic sales professional two years Retail industry. Cashier highly energetic, outgoing detail-oriented. Handles multiple responsibilities simultaneously providing exceptional customer service. Reliable friendly team member quickly learns masters new concepts skills. Passionate helping customers creating satisfying shopping experience. Core Qualifications Cash handling accuracy Mathematical aptitude Organized Time management Detail-oriented Excellent multi-tasker Strong communication skills Flexible schedule Proficient MS Office Experience Cashier October 2014 Current Company Name － City State Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Process merchandise returns exchanges. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Stock shelves, mark prices shelves items. Count money cash drawers beginning shifts ensure amounts correct adequate change. Calculate total payments received time period, reconcile total sales. Monitor checkout stations ensure adequate cash available staffed appropriately. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Sort, count, wrap currency coins. Compute record totals transactions. Compile maintain non-monetary reports records. Weigh items sold weight determine prices. Cash checks customers. Inbound/Return June 2014 September 2014 Company Name － City State Changed equipment new product.Maintained proper stock levels line.Helped achieve company goals supporting production workers. Cashier February 2014 June 2014 Company Name － City State Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Process merchandise returns exchanges. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Stock shelves, mark prices shelves items. Count money cash drawers beginning shifts ensure amounts correct adequate change. Calculate total payments received time period, reconcile total sales. Monitor checkout stations ensure adequate cash available staffed appropriately. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Sort, count, wrap currency coins. Compute record totals transactions. Compile maintain non-monetary reports records. Weigh items sold weight determine prices. Cash checks customers. Apparel Associate January 2014 February 2014 Company Name － City State Greet customers ascertain customer wants needs. Describe merchandise explain use, operation, care merchandise customers. Recommend, select, help locate obtain merchandise based customer needs desires. Compute sales prices, total purchases receive process cash credit payment. Answer questions regarding store merchandise. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Maintain records related sales. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Help customers try fit merchandise. Clean shelves, counters, tables. Exchange merchandise customers accept returns. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Apparel Associate October 2013 December 2013 Company Name － City State Greet customers ascertain customer wants needs. Describe merchandise explain use, operation, care merchandise customers. Recommend, select, help locate obtain merchandise based customer needs desires. Compute sales prices, total purchases receive process cash credit payment. Answer questions regarding store merchandise. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Maintain records related sales. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Help customers try fit merchandise. Clean shelves, counters, tables. Exchange merchandise customers accept returns. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Cashier August 2012 August 2013 Company Name － City State Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Process merchandise returns exchanges. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Stock shelves, mark prices shelves items. Count money cash drawers beginning shifts ensure amounts correct adequate change. Calculate total payments received time period, reconcile total sales. Monitor checkout stations ensure adequate cash available staffed appropriately. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Sort, count, wrap currency coins. Compute record totals transactions. Compile maintain non-monetary reports records. Weigh items sold weight determine prices. Cash checks customers. Education High School Diploma 5 2013 Henry County High School － City State United States Member FFA, FCA, Pep Club, mentoring children one public elementary schools Skills Calculators Cash registers Credit, debit, checks money Inventory Sales, scanners, tables",APPAREL
"MANAGER AND EXECUTIVE CHEF Profile Results oriented manager thrives fast-paced, competitive environments seeking position offering opportunities new professional personal challenge. Self starter positive, can-do attitude driven learn succeed. Areas Expertise Inventory control Expense control Supervision training Strong presentation skills Sound judgment Computer-savvy Process improvement Team building Staff motivator Business recovery sustainability Conflict resolution Media marketing Cost reduction Budget allocation Diverse management experience Natural leadership Staff training Supervision training Skilled negotiator Calm pressure Complex problem solving Inventory control Adaptable Exceptional time management skills Operations Start Performance evaluations Employee Scheduling Professional Experience Manager Executive Chef October 2014 Current Company Name － City State Continually monitor Rochester University Fraternity house kitchens take appropriate action ensure food quality, service standards, policies, sanitation standards consistently met. Assign tasks oversee direction employees ensure compliance food safety procedures quality control guidelines. Performed kitchen walk-throughs gauge timeliness, performance excellent service quality. Monitor budgets Rochester University Chefs campus Manage approve inventories budgets related culinary areas campus Manage, plan, oversee culinary campus events Developed variety menu items catering customers food allergies diet restrictions gluten-free vegan items. Designated Rochester University primary competitor represent Rochester University culinary competitions Sous Chef October 2013 June 2014 Company Name － City State Approved procurement requests banquet products Managed updated day day database personal existing recipes Budgeted food orders products maximize company profitability Maintained standards responsible kitchen operations, banquet events buffet lines Responsible daily set stations General Manager/Executive Chef September 2012 October 2013 Company Name － City State Advanced 30 year family owned non- profitable restaurant lucrative, thriving business known ""Local's Favorite"" Personally acknowledged local Sun News, Myrtle Beach Tourist magazine, culinary tourist websites ""Top 100 Myrtle Beach Chefs"" 3,000 existing restaurants Designed, created, implemented new restaurant catering menus consisting self-created recipes Scheduled managed catering events Reviewed approved food beverage billing invoices expense reports Monitored, budgeted inventory expenses Managed day-to-day tactical long-term strategic activities Scheduled directed staff maximize productivity Identified key growth opportunities implementation promotional events Hired trained staff 20 food beverage preparation approved payroll Reduced total operating costs utilizing online tools Quicken Coached mentored 25 employees staff members offering constructive feedback taking interest career growth Chef De Cuisine Sous Chef December 2010 September 2012 Company Name － City State Successfully simultaneously worked Owner Executive Chef Ernest Bledsoe successfully manage restaurants Recruited hired 20 new staff restaurant Inventoried, compiled maintained records food use expenditures Ensured minimal product shrinkage secondary use products avoid waste Managed food produce receiving process 100% accuracy. Led motivated restaurant personnel successful Trained new staff cleaning preparing various foods cooking serving Created special menu items event menus Planned prepared food parties, holiday meals, special functions, social events Instructed cooks preparation, cooking, garnishing, presentation food Sous Chef April 2010 December 2010 Company Name － City State Performed high volume kitchen Executive Chef Frank Lee Supervised, coached trained kitchen personnel, prep cooks line cooks preparation, cooking, garnishing, presentation food. Executed various kitchen stations including meat, fish, grilling saute preparing fine dishes special diet entrees Often switched positions Sous Chef necessary Chef position mid shift support changing needs kitchen staff Supervised coordinated activities cooks workers engaged food preparation Placed daily food orders Kitchen Manager July 2008 April 2010 Company Name － City State Scheduled kitchen service staff Monitored safety, sanitation, food preparation Inventoried food, supplies, liquor, beer wine daily basis Revised organized kitchen procedures optimize work flow Internship Associate Degree Culinary Arts January 2008 June 2008 Company Name － City State Skilled proficient stations including prepping, sautéing, grilling end internship Served average cover count 300+ per night Obtained firsthand experience international, European, French Cuisine Interned 5th year winning Charlotte Restaurant Year Education Associate Degree Applied Food Science Culinary Arts/Food Beverage Management May 2008 Johnson Wales University － City State GPA 3.4 GPA: GPA: 3.4 Certification Food Safety Sanitation 2008 Johnson Wales － City State Certification National Beverage Service Bartending 2008 Johnson Wales － City State Affiliations Future Business Leaders America Scholarship Federal Work Study Program Award Johnson Wales Achievement Scholarship Skills Budgeting, Multi-Business Operations Management, New Business Development, Profit Generation, Food Safety, Quality Management, Customer Relations, Vendor Negotiations, Vendor Partnerships, Time Resource Optimization, Inventory Control Management, Weekly Payroll, Policies, Safety, Work Flow",CHEF
"HEALTH INFORMATION SPECIALIST Summary Highly efficient, detail oriented HIM Specialist extensive experience types request relating release information medical record management. Dedicated professional skilled technical clerical support strong ability clearly professionally communicate providers, patients, attorneys insurance companies. Over 10 years Health Information experience. Skill profile *Enhanced knowledge HIPAA HITECH compliance; state federal laws governing release protected health information paper electronic form. *Technologically advanced utilizing release information database advanced proficiency various EMR database Epic, Meditech, Medilink, Centricity, Docuware, 3M Encoder, Medisoft; various MS Applications. *Reliable analyst ensuring medical record readiness completeness management ICR feature audit. *Solid leadership customer service, excellent interpersonal relations problem solving effectively coordinate amongst diverse range clients hence, promoting optimal outcome. Experience January 2016 Current Company Name City State Health Information Specialist Process release protected health information health care facilities providers continuation care; insurance carriers; attorneys; DDS; copy service organizations; employers; educational Institutions; well patient's personal use accordance federal state law well SLRI policy procedure. Validates releases protected health information legal proceedings including subpoenas court orders; also purpose audits, regulatory requirements, research reviews. Assembles ensures patient chart completeness ICR management. Performs favorable guest relations interaction diverse clients reflects SLRI values principles. April 2013 January 2016 Company Name City State Health Information Specialist Collaborated/coordinated physicians various coding/insurance companies clarify queries regarding medical procedures, medical diagnosis codes patient chart documentation meet appropriate billing process. Key team member ensuring adequate patient chart documentation accurate medical diagnosis coding meets billing requirement resulted precise timely reimbursement organization physicians. Ensured timely completion/submission billing; resolved issues billing delays; analyzed underpayment/non-payment. Managed process ensure billing errors rate resolutions remained 10 days. Supported revenue cycle process reducing outstanding billing $800K $400K. Coordinated Department Labor Industries patient paperwork completion proper reimbursement. Oriented mentored new physicians understanding procedures essentials proper patient chart documentation. September 2011 March 2013 Company Name City State Healthcare Record/Payroll Coordinator Managed healthcare records billing home health care facilities; audited files quality, accuracy completeness focus achieving high quality metrics; released types ROI request. Maintained compliance city, state federal guidelines/regulations promoting policies ensure staff adherence documentation handling/completeness guidelines well document confidentiality security practices. Monitored ensured physician license status active current; audited POC physician orders accuracy. Recognized awarded timely/accurate payroll processing 400 employees billing process. July 2009 October 2010 Company Name City State Medical Records Lead Initiated led ROI Specialist managing aspects medical records storage audits three clinics representing 3K+ active charts; performed quality assurance audit promote accurate records maintenance; consistently verified adherence state/federal patient privacy laws, HIPAA compliance government regulations. Held direct accountability 200 active charts; streamlined document availability improved medical record organization; identified medical record inefficiency resolved issues eradicate future discrepancies resulted optimal audit readiness. Education Training 2009 Spokane Community College City State Associate Arts Degree Health Information Technology Health Information Technology Health Records Clerk certification RHIT Pending Skills billing, charts, clarify, clients, DDS, diagnosis, documentation, focus, government regulations, RHIT, home health, insurance, law, legal, managing, patient privacy, payroll processing, policies, coding, protected health information, quality, quality assurance, requirement, research",HEALTHCARE
"SENIOR ENGINEERING PROGRAM MANAGER Summary Accomplished senior program management professional successful broad-based career defining guiding implementation industry best practices, standards, processes, tools strengthen organizations drive competitive growth. Extensive expertise leading delivering cross-functional transformational solutions. Demonstrated knowledge project life cycle methodologies experience developing implementing leading-edge strategies large-scale enterprise initiatives. Proven ability navigate complex situations prudently mitigating risks, identifying value creation opportunities, building strategic partners. Skills Program Management Portfolio Management Process Analysis Solution Design Enterprise Software Systems Integration Data Management Product Excellence Agile Methodology People Development Leadership Development Coaching/Mentoring Professional Experience Company Name City State Senior Engineering Program Manager 02/2011 04/2017 Accomplishments: Managed mission critical project initiatives support Corporate Finance Organization Developed strategy led effort evaluate upgrade Oracle EBusiness Suite Applications Release 12. Highly complex ecosystem 70 countries, 100 boundary systems, 3000 customizations Built led project team assessment proof concept required build business case secure funding project. Defined program governance structure staffed program Developed several presentations executive leadership Finance, Supply Chain, Engineering secure buy funding Accomplishments: Led various initiatives improve operational effectiveness/efficiencies portfolio 60 projects Championed Product Excellence (PE) initiative Finance IT organization drove effort define, monitor score PE goals Partnered Finance Business, defined, implemented governance processes manage stakeholder alignment. Defined managed key system risks Defined project portfolio metrics 60 key projects, drove effort optimize investments, aligned initiatives business priorities ​ Accomplishments: Managed several mission critical product development efforts support People Operations Organization (HR) Managed relationships collaborated business owners develop world class technology solutions following process areas: Performance Management, Benefits/Compensation Management, Learning People Development, HR Operations Built high-performing BI/Data Warehousing team provide unified reporting solutions enable HR ability gain insights optimize business goals Launched global, custom Total Rewards application 35 countries managed project team Defined managed cross-organizational effort assess design robust integration architecture 60 boundary systems ​ Company Name City State Founder/Principal Consultant 03/1998 01/2011 Provided consulting services several Fortune 500 organizations solve complex challenges, including enterprise systems implementations, process improvements, application development, release management within complex, global environments. Key clients included Google, Cisco, Arbonne International, 24 Hour Fitness, Symantec, Critical Path, Fujitsu Computer Products America, Etec Systems, Disney. Accomplishments: Managed implementation projects critical Financial CRM applications ranging Oracle, Salesforce, custom applications. Planned managed execution cross-organizational effort (Business, Engineering, Infrastructure, Hardware) relocate 70 servers supporting key corporate finance business applications Developed quality assurance strategy implementation Customer Advocacy on-line service contract portal improve company interactions suppliers, partners, distributors, customers. Defined QA strategy managed execution 25 leads across multiple functional areas Quoting, Ordering, Registering, Renewing, Service Contract Management Managed stabilization phase ERP implementation Contracts Processing, Billing, Member Services 300 fitness centers Developed Oracle training strategy delivered training business users Finance, Manufacturing, Supply Chain modules Company Name City State Senior Manager 06/1993 03/1998 Provided consulting services several Fortune 500 organizations solve complex business challenges, including enterprise systems implementations, process improvements, application development, release management within complex, global environments. Key clients included Disney, Glenayre Electronics, Quantum Corporation, Western Staff Services. Accomplishments: Managed resources, costs, schedules drove end-to-end delivery global world-class technology solutions client organizations Developed presented successful proposals several business development efforts prospective clients Coached mentored consultants leadership development Led Demand Management Center Of Excellence Oracle Practice develop best practices promote knowledge sharing client engagements Adjunct Professor Claremont Graduate University, Claremont, CA Designed Co-Facilitated new transdisciplinary course ""The Art Science Computational Thinking Industry"" Masters PhD students. (Fall 2014 Fall 2016) Mount St. Mary's University, Los Angeles, CA Instructor Mount St.Mary's University Taught programming language courses undergraduate students Computer Science Department.This included advanced courses honor students introductory programming courses non-computer science majors. (1987 1988) ​​ Education Ph.D. Computer informations Systems Technology Claremont Graduate University City State Master Science Computer Information Systems Technology Claremont Graduate University City State Bachelor Arts Business Administration Mount St. Mary's University City State ​ Certifications Myers-Briggs Certified Practitioner, Feb 2017 Certified Professional Co-Active Coach, Mar 2017 Mar 2018 Publications Doctoral Dissertation ""An Examination Role IT Governance, Interorganizational Collaborations, Interorganizational Learning ERP Implementations"" AMCIS Conference Proceedings ""Examining Role IT Governance ERP Post-Implementation Phase"" OAUG Conference Proceedings ""Redesigning Order Fulfillment Process Order Realize Benefits Oracle ERP Implementation Professional Affiliations Industry Advisory Board Member, Drucker School Management 2015 Present",ENGINEERING
"ASSISTANT MANAGER Highlights Microsoft Office Suite Experience 04/2012 Current Assistant Manager Company Name － City State Manage $8.4 million volume luxury shoe sales floor Recruit, train, develop, manage team 15 meet exceed sales goals Communicate weekly buying office maximize market specific product assortment Successfully plan execute various events product launches, product knowledge trainings, corporate events, client luncheons, charity events, etc. Fulfill management responsibilities oversee store opening closing procedures, direct sales floor activities, assist customers, input prepare sales reports daily, inventory control, etc. 06/2011 04/2012 Sales Associate- Designer Salon Shoes Company Name － City State Competitive drive succeed commission based environment meeting superseding volume goals Maintained constant client communication excelled providing customer service daily Demonstrated in-depth knowledge product current market trends meet customer needs Internship- Designer Salon Shoes Received top volume performance award Worked closely many levels management various store projects Sales Associate Key holder Implement maintain merchandising directives ensure execution effective merchandising strategies Conduct regular audits store paperwork, including overages/shortages, deposit slips, etc. track trends ensure cash control procedures place observed Manage conduct inventories. 12/2010 07/2011 Sales Associate Key Company Name － City State Responsibility shipping receiving areas ensure staff adheres policies procedures. Create incentives drive key business objectives motivate sales team. 05/2008 06/2009 Assistant VP Company Name － City State Managed details conference calls, travel arrangements meetings, itineraries, expense reports, sample garments, etc. Collaborated buying office concerning availability product, shipping delivery dates, pricing. Education 2009 Fashion Institute Design Merchandising － City State 2011 San Diego Mesa College － City State Languages Bilingual: English Spanish Skills closing, Competitive, client, customer service, delivery, direct sales, English, expense reports, inventory control, market trends, market, meetings, merchandising, Microsoft Office Suite, office, policies, pricing, receiving, Sales, sales reports, shipping, Spanish, travel arrangements",APPAREL
"POLICY SERVICE SPECIALIST III Professional Summary Seeking position Claims Representative I, skills, experience, assistance utilized success Enterprise MRM strategy. Summary Qualifications Proven effectiveness negotiate resolve complaints escalated level Knowledge call center management applications, industry standards/requirements, workforce management software, service quality assurance programs, industry best practices. Professional verbal written communication skills Able motivate group employees towards desired result Knowledge Human Resources (wage hour, labor law) Proficient Microsoft Suite Strong leadership skills Succeed fast paced, results driven atmosphere Excellent organizational, time management, multi-tasking skills Self-motivated able work well frequently-shifting priorities Expert knowledge DMV, Automotive, CA, TX, NM insurance, Claims Reporting Proficient Portal Insurance operating systems: PRIME, HUON, Claims Portal, PEPSC Skills · Proven effectiveness negotiate resolve complaints escalated level · Professional verbal written communication skills · Excellent organizational, time management, multi- tasking skills · Strong leadership skills · Customer service oriented · Proficient Portal Insurance operating systems: PRIME, HUON, Claims Portal, PEPSC · Self-motivated able work well frequently- shifting priorities · · Proficient Microsoft Suite · Succeed fast paced, results driven atmosphere Work History Policy Service Specialist III November 2006 June 2010 Company Name City State Provide World Class member service high volume call center. Continued education Membership, California auto, collector car, home, assigned risk, umbrella insurance, Texas New Mexico auto, home, umbrella insurance allowed service multitude members across three states. Assist supervisors call monitoring peer coaching. Co-Owner/Manager August 2005 September 2006 Company Name City State Managed staff seven barbers beauticians. Duties included interviewing, license verification, hiring. Advertised promoted salon multiple mediums. Built relationships clients effort gain loyalty. Supervisor Call Center Travel Production Center May 2012 December 2013 Company Name City State Collaboratively provide coaching development ensure continual education enrichment maintaining enhancing self-esteem. Foster understanding immediate service issues maintain total member satisfaction. Communicate team members individual group meetings, encouraging employees support business culture, embrace changes, well current policies, procedures, objectives goals. Create environment conducive high employee satisfaction, development/growth, retention maintaining respect dignity all. Empower agents handle resolve elevated member service issues. Managed maximum twenty-one agents time coaching developing Acquired Travel Production Center (TPC) currently developing taskforce TPC, MSC, Marketing implement permanent process improvements areas. Proactively identify improvement opportunities agent performance recommendations obstacles overall member interaction. Analysis root cause factors driving member experience via monitoring compliance internal processes procedures. Analyzing effectiveness call activity behaviors, interpreting ""voice member."" Accomplishments dfyaerh January 2005 January 2006 Company Name City State Communicate interact insureds, banks, mortgagees, lien holders. Explain benefits, effects changes, coverages layman terms. Re-underwrite policies compliance underwriting guidelines prevent premium leakage. Review policy contract insureds. Answer insured questions regarding deductibles. Education Los Angeles Harbor College 1 2004 City State Diploma Education Child Development/Psychology Education Child Development/Psychology San Pedro Senior High School 1 1999 City State Certifications Licenses Personal Lines Broker-Agent Skills calibration, Call Center, Coaching, CA, clients, driving, Focus, hiring, insurance, Marketing, meetings, MSC, policies, processes, Quality",AUTOMOBILE
"INFORMATION TECHNOLOGY AND AWS ADMIN INTERN Experience Information Technology AWS Admin Intern 04/2019 Company Name – City State Researched implemented secure cloud infrastructure migrating financial data AWS seamless integration company's financial department. Achieved overall increment 30% efficiency migrating company's infrastructure AWS cloud. Reduced company's infrastructure cost 10 times. Implemented secure off-site backups scheduled weekly SSH dumps remote server. Configured troubleshot switches, routers firewalls using TCP/IP protocols. Network Engineer Intern 10/2015 Company Name Built LAN WAN small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate 10/2018 Company Name – City State ID-J007G7C1MFE41RSQ) Aug 2019 Cisco Certified Network Associate CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set VPC network Amazon created public private subnets, security groups, elastic IP NAT gateway. Created EC2 instance Windows AMI host application virtual machine WAN network deployment multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches implemented IP addressing, subnetting multi-location enterprise network using DHCP, OSPF, HSRP, RSTP routing redundancy. Solved security threats providing network security using ACL port security Linux Based Integrated Ad-Hoc Network IT infrastructure (Linux, Ubuntu) Fall 2018. Designed implemented prototype illustrating client-server model hosting WebServer (Apache2), master slave. Work History Information Technology AWS Admin Intern 04/2019 Company Name – City State Researched implemented secure cloud infrastructure migrating financial data AWS seamless integration company's financial department. Achieved overall increment 30% efficiency migrating company's infrastructure AWS cloud. Reduced company's infrastructure cost 10 times. Implemented secure off-site backups scheduled weekly SSH dumps remote server. Configured troubleshot switches, routers firewalls using TCP/IP protocols. Network Engineer Intern 10/2015 Company Name Built LAN WAN small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate 10/2018 Company Name – City State ID-J007G7C1MFE41RSQ) Aug 2019 Cisco Certified Network Associate CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set VPC network Amazon created public private subnets, security groups, elastic IP NAT gateway. Created EC2 instance Windows AMI host application virtual machine WAN network deployment multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches implemented IP addressing, subnetting multi-location enterprise network using DHCP, OSPF, HSRP, RSTP routing redundancy. Solved security threats providing network security using ACL port security Linux Based Integrated Ad-Hoc Network IT infrastructure (Linux, Ubuntu) Fall 2018. Designed implemented prototype illustrating client-server model hosting WebServer (Apache2), master slave. Accomplishments DNS(Bind9) server, DHCP Server Backup server. Integrated network release dynamic IPv4 IPv6 addresses provide firewall protection, NFS, IPsec VPN Multi-client server chat application Spring 2018. Developed real time multi-client server chat application Python chat group implementing socket programming. Secured application providing features like AES encryption, SHA 256, MD5 symmetric key method Client server Socket Programming using TCP Python Fall 2017. Developed Python script client Linux performing set mathematical expressions sent server. Evaluated result receiving flag sent server client successful execution mathematical expressions, indicating secure successful TCP socket client-server connection establishment SDN based Load Balancer Fall 2017. Designed software-defined network provide server load distribution pool HTTP servers analyzing incoming packets routing accordingly. Optimized congestion performing load balancing round robin technique POX controller using Openflow Switch Client -server application public-key cryptography Python Fall 2017. Developed secured TCP connection encryption decryption text file matched output receiver. Created public key cryptography generate set public private key (.pem file) using RSA cryptosystem. Education Master Science Telecommunication Networks 12/2019 Northeastern University, Solapur University City State Bachelor Engineering Electronics Telecommunications 06/2016 Summary Actively seeking full time opportunities December 2019 Highlights IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework Data Networking,Linux Network Engineers,Internet Protocols Architecture,Network Security, Computer Communication Networks,Multimedia Communication Active Directory, Routers Ad, Routing Apache2, SSH Bash, Scripting CCNA, SMTP Cisco Certified Network Associate, Switches Cisco, TCP/IP Client-server, VPN DHCP, WAN DNS, Windows Server Financial Firewalls FTP Gateway HTTP Internet Protocols IP ISIS LAN Linux Windows Multimedia Enterprise Network Security Network Networking Networks Operating Systems Oracle OSPF Programming Protocols Python RIP Skills IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework Data Networking,Linux Network Engineers,Internet Protocols Architecture,Network Security, CComputer Communication Networks,Multimedia Communication, Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server",INFORMATION-TECHNOLOGY
"PROJECT MANAGER Summary Technical Support Professional skilled resolving complex customer service issues timely manner. Enjoys troubleshooting find solutions technical issues. Successful driving financial productivity results fast paced environments. Highlights Windows XP/7/8, Server 2003/2008 Active Directory, MS Outlook 2007/2010 SCCM, RDC, SMS PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices Routers, Switches, Storage VPN, VOIP, Wifi Avaya PBX systems Remedy Accomplishments Exceeded monthly goals successfully handling 50 calls per day. Reduced technical exceptions management 40% 15 per day. Experience 07/2013 Current Project Manager Company Name － City State Built maintained successful relationships service providers, dealers consumers. Provided base level IT support company personnel. Defined project deliverables monitored status tasks. Delivered status reports stakeholders budgeting planning purposes. Collaborated cross-functional teams draft project schedules plans. Monitored costs, timescales resources used achieve [Goal]. Monitored team progress enforced deadlines. Partnered [Department Name] [Department name] address [Issue description]. Planned, implemented managed project contracts, performed scheduling, risk analysis, quality control trained staff. Key Performance: Managed 40 team members ability initiate/manage cross-functional teams multi-disciplinary projects. Increased productivity critical thinking, decision-making problem solving skills. Planned, organized scheduled daily activities. Excellent communication skills coordinate customers, vendors, stakeholders. Skilled leading, negotiating delegating abilities. Tolerant stressed situations. 03/2004 07/2013 Information Technology Specialist Company Name － City State Trained new employees explained protocols clearly efficiently. Researched issues various computer systems databases resolve complaints answer inquiries. 9 years experience working agent corporate systems field, call center central service office. Analyzed system problems, performed troubleshooting, ensured connectivity trained staff. Key Performance: Managed supported workstations TCP/IP, VPN, Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems. Managed supported workstations various locations use SMS (System management software) remote tools VNC, RDC Active Directory Facilitated Adds/Moves/Changes Avaya PBX telephone systems Supported integration new technologies Cloud printing CSO (Remote Enterprise) operation. Maintenance Upgrades: Performed weekly health checks via SMS documented results problem resolutions Performed routine maintenance workstations, IP phones, Xerox copiers, HP printers laptop computers. Performed hardware/software upgrades servers, workstations, copiers printers. Acted liaison resolve technical issues vendors, managers, trainers etc. Developed maintained documentation needed support staff, including troubleshooting steps, installation instructions, new tools overviews, contact lists. Responsible notifying users network/system issues. Established solid work relationships management, technical staff, vendors, end users. Education 6/2012 Master Science Management, Project Management Colorado Technical University GPA: GPA: 3.35 Coursework Business, Management Communications Management, Project Management GPA: 3.35 10/2009 Bachelor Science Information Technology University Phoenix GPA: GPA: 3.53 Coursework Distributed Computing, Networks Databases Information Technology GPA: 3.53 Certifications CompTIA Network Certified, 2006 A+ Hardware/Software Certified, 2006 Microsoft Corporation Microsoft Certified Professional Certified, 2006 MCSE- Windows 2000, Pasadena, CA Certified, 2000 Skills A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers",INFORMATION-TECHNOLOGY
"AVIATION TECHNICIAN Summary I grown maintenance background always worked vehicles equipment. I started professional career automotive lube technician, I quickly moved technician role factory trained Mitsubishi automobiles. Once completing Aviation Maintenance Technician Airframe Powerplant licenses, I started working SkyWest Airlines trained maintaining commuter aircraft. At time I completed Associates applied science aviation technology. I always interested working professionally helicopters got opportunity work EMS helicopters Air Methods. Air Methods provided factory training Bell Helicopters Airbus Helicopters among training opportunities. Highlights Dedicated worker Driven individual Works well group situations Willing able lead train others Thorough troubleshooting Problem solving Knowledge aircraft systems high regard Caring individual Accomplishments Received Salt Lake Community College presidents award four times graduated Salt Lake Community College Associates degree Aviation Technology received high honors GPA 3.89. Received 2nd place skills USA state competition Aviation. Experience Aviation Technician 10/2007 Current Company Name City State Perform aircraft maintenance, preventative maintenance, repairs, alterations. Research schedule inspections, parts BK117-C2, Bell 206, Bell 407, Bell 430, Pilatus PC-12. Base mechanic single mechanic BK117-C2 main receiving facility Aviation Technician 08/2006 01/2007 Company Name City State Performed aircraft maintenance, aircraft alterations, aircraft repairs. Gained training systems Embraer Brasilia, Bombardier CRJ-200 series, CRJ-700 series, CRJ-900 series aircraft. Worked maintenance teams Performed line maintenance gate Automotive Technician 09/2004 01/2006 Company Name City State Automotive diagnosis repair Mitsubishi Other brands new used cars. Auto computer reprogramming computer scanning. Automotive Technician 06/2003 01/2004 Company Name City State Automotive diagnosis repair Mitsubishi Other brands new used cars. Education Select One Turbomeca Arriel 1 Line 1 2 maintenance course 2013 Turbomeca training center City State USA Completed Turbomeca Arriel 1 Line 1 2 maintenance course conducted Turbomeca Training center. Model EC145 (BK117 C2) Airframe Field Maintenance 2012 American Eurocopter training center City State USA Completed Model EC145 (BK117 C2) Airframe Field Maintenance Course conducted American Eurocopter training center. Select One Bell model 407 Electrical Maintenance Training 2011 Bell Helicopter Training Academy City State USA Completed Model 407 Electrical Maintenance Training Course conducted Bell Helicopter Training Academy. Select One Rolls-Royce model 250 series IV FADEC training 2010 Rolls-Royce City State USA Completed Rolls-Royce model 250 series IV FADEC training provided Rolls-Royce Regional Manager Greg Houston. Select One Human factors maintenance 2010 Grey Owl aviation consultants City State USA Completed Human factors maintenance phase 1 conducted Grey Owl. Select One Bell model 407 Field Maintenance Training Course 2007 Bell Helicopter Training Academy City State USA Completed Model 407 Field Maintenance Training Course conducted Bell Helicopter Training Academy. Select One Level 1 Dye Penetrate Inspection 2006 Skywest Airlines City State USA Completed Level 1 Dye Penetrate Inspection, Completed advanced systems training models aircraft. Associate Science Aviation Technology 2007 Salt Lake Community College City State USA Completed aviation maintenance training received Airframe Powerplant licenses Competed skills USA finished 2nd state Aviation ------------------------------------------------ Automotive training 2003 Barber Brothers Mitsubishi City State USA GPA: Graduated honors, Competed Automotive competitions Awards received Graduated high school honors. Received presidents list four times Salt Lake Community College. Received 2nd place skills USA state competition aviation GPA: 3.89 Mitsubishi MUT II scan tool training, MUT III scan tool training, Mitsubishi New Model training, Mitsubishi MEDIC scan tool Training High School Diploma General studies 2003 Woods Cross High School City State USA Graduated honors Competed Automotive competitions Skills Aviation systems troubleshooting Electrical troubleshooting Computer IT systems repair capable Automotive diagnosis repair",AVIATION
"PATIENT ADVOCATE /CLINICAL CARE COORDINATOR Career Focus Selling capital equipment computer hardware software corporate accounts. Supporting management staff developing maintaining market share aggressive account sales growth. Top 10% nation, #1 region three years row. *Recognized top performing sales marketing specialty representative. Analytical thinking administrative skills, leadership, interpersonal skills, communication skills, self-motivation. Ensure maximum coverage accounts within territory geographic areas maintain optimum level exposure effective time management. Medical device/healthcare sales experience. *Maximize corporate profit achieving sales revenue targets grow market share specified territory, promoting, selling servicing company's products. Increase sales revenue aggressively targeting developing new accounts using strategic account strategy keen business insights. Sale Injectable Oral Medications. *Train appropriate medical staff company products. Develop implement plans achieve/exceed sales goals. Identify, establish maintain productive working relationships key decision makers, customers staff, administrative staff (complete office sales). Summary Skills Prospecting cold calling Team building expertise Strategic account development Strong interpersonal skills Key account generation Regional accounts Sales force training Business negotiation Strong lead development skills Accomplishments Client Interface Collaborated prospective clients prepare efficient product marketing strategies drive business development. Created strategies develop expand existing customer sales, resulted 120% increase monthly sales. Established 30 new accounts single year successful client development. Earned President's Club Trip 2003. Professional Experience PATIENT ADVOCATE /CLINICAL CARE COORDINATOR February 2010 Current Company Name － State Patient Family liaison facilitate communicate physicians, health care providers, case managers develop course care emergency care. Experience clinical setting, outpatient managed care experience. Clinical Coordination clinical activities: Wound Care evaluating, providing patient care use hospital nursing standards. Case management, providing treatments, patient/caregiver education related wound care management. Collaborates health care providers, Wound Care Center Physicians, Program Director, Medical Director regarding patient needs. MEDICAL SALES REPRESENTATIVE October 2007 February 2010 Company Name － City State Detailing specialty areas Pain Management, Neurology, Anesthesiology, Rheumatology, Orthopedics, Oncologist supportive Oncology. Oral Injectable medications. Ranked Top 10% nationally 2008-2009, achieved product index 114%, ranked #1 District. Detailing Pain Specialist, hospitalist. Hospital based selling experience Negotiating Skills. District trainer; efficiency, teamwork software. Maintain relationships key area pharmacies support pharmacist providing discounts, educational information updated manage care information. Matrix Management Skills, Market Research Knowledge. PROFESSIONAL SALES REPRESENTATIVE December 2005 October 2007 Company Name － City State Launched new asthma drug #1 region 2006. Cardiology Respiratory Divisions (respiratory devices). Achieve quarterly 139% goal, annual sales goals excess 126% goal average 2006. Ranked Top 10% nationally, achieving product index 136% 2007, ranked #1 District 2007 #2 2006. Develop implement plans achieve/exceed sales budget. Specialty Market Placement. MEDICAL REPRESENTATIVE August 1997 December 2005 Company Name Persuasively sell concept testing Hep B Hep C via diagnostic test targeted physicians. Hospital sales (buy bill) anti-infective market place. Field Representative Insurance Market Advisor Northeast region, coordinating real time customer activity marketing team development sales material strategy. Network relationships within Federal State Government community. Operating room sales experience. Directed aggressive risk management patient education program weight loss medication, initiated growth territory severely affected negative media campaigns. Conduct primary Medicaid reimbursement research increase corporate profit. Trained specialty representatives working community/teaching hospitals long-term care accounts new corporate initiative, 2004. Completed ""Management Skills Development"" Seminar, 2000 Area Sales Trainer Northeast Region, December 2001 Achieved 100% call quota, 121% bonus requirements, Ranked 10% nationally. Maintain formulary status Hudson, Essex Bergen county hospitals. Detailed oral medications following disciplines: endocrinology, cardiology, diabetes, pain management, infectious diseases, urology, blood-related disorders. Researched market competition developed presentations stay ahead key players market place. Managing cross functional groups, cross business group forms working cross traditional vertical business units order increase sales. Proven success positive track record consistent sales performance complex markets diverse customer segments. Knowledge experience Medicare Part D, VA selling. Responsible aspects educating training sales representatives. Design Sales Marketing plan enhance revenues existing accounts also developing goals build new accounts. Analyzed current selling market modify current simulated selling environment needs organization. Knowledge sales processes sales training. Knowledge reimbursement fulfillment pathways injectable medications. Education Master Public Administration Health Care Administration FAIRLEIGH DICKINSON UNIVERSITY － City State Health Care Administration Graduated Summa Cum Laude Master Administrative Science Human Resource Administration FDU Human Resource Administration Paralegal Studies ABA Approved Paralegal FDU Bachelor Arts Political Science Urban Planning RUTGERS UNIVERSITY － City State USA Political Science Urban Planning Masters Information Library Science Knowledge Management Villanova University － City State Knowledge Management Master Certificates Human Resources/ Six Sigma Black Belt Green/ Lean- Health Care Villanova University Additional Information HONORS/AWARDS PI ALPHA ALPHA HONORS SOCIETY- Fairleigh Dickinson University Special Achievement Awards recognition selling success leadership. Presidents Club Professional Affiliations National Sales Network Skills Account Management, Analytical Skills, Anesthesiology, budget, Business Development, C, Cardiology, caregiver, Case management, Change Management, Interpersonal skills, Oral, Competitive Intelligence, concept, Customer Service, Database Design Management, Designing, diabetes, emergency care, endocrinology, forms, functional, Government, Human Resource Management, Human Resources, infectious diseases, Insurance, Interface Design, Knowledge Management, Leadership, Legal, long-term care, Director, Management Skills, Managing People, Managing, Marketing plan, Market Research, marketing, Market, 2000, Multitasking, Negotiating, Negotiations, Network, Neurology, nursing, Oncology, Oncologist, Organizing, Orthopedics, Pain Management, Paralegal, patient care, Persuasion, presentations, Presentation skills, Problem Solving Skills, Problem solving, processes, Product Management, Profit, Project Management, Public Relations, real time, Relationship Building, Research, risk management, Sales experience, selling, Sales, sales training, Six Sigma, strategy, teaching, Teamwork, Trainer, urology, Wound Care",ADVOCATE
"DIRECTOR FINANCE AND FP&A Executive Profile I'm senior finance leader thrives working closely executive team removing obstacles directing company beyond targeted growth. Early career I learned value looking beyond things currently done order continually search things better. Working cooperation senior leadership throughout organization, finance teams built focus results enhanced analytics dynamic reporting tools. Skill Highlights Leadership Forecasting Accounting Financial Analysis Reporting Strategic Financial Planning Operations Management Data Development Process Improvement Functional Integration Budget Creation Tool System Development Team Building Management System Integrations Cost Control Mergers Acquisitions Project Management Turnarounds/Restructurings International Hyperion Essbase Hyperion Enterprise Hyperion Retrieve MS Access MS Excel MS PowerPoint MS Word FileMaker Minitab Storm WordPerfect 4D FAS 1000 Strategen AccPac BOSS Business Objects Daly Wolcott Great Plain Dynamics Lawson MacPac OneGlobe Oracle PeopleSoft QuickBooks SAP Magnitude TMS nSIMMS Monarch Razorsight Sage SQL Strategen Small business development Project management Leadership/communication skills Business operations organization Budgeting expertise Self-motivated Customer-oriented Professional Experience Director Finance FP&A Company Name － City State A.T. Cross 169 year tradition crafting fine writing instruments, A private equity firm held $120M global company, I brought board prior CFO create dynamic finance function company transitioned two acquisitions. Major Achievements: In first three months A.T. Cross I developed enhanced global budget tool delivered budget time product sku level utilizing advanced MS Access. Over first nine months A.T. Cross I mapped five independent ERP systems improved consolidation process five week five day close. Constrained systems capital investment required, I created robust modeling reporting tool utilizing advanced MS Excel MS Access skills allowing detailed analysis transaction level previously existed postponing $7M capital expense next three years Prior planned implementation SalesForce, I working closely sales leadership develop KPI reporting dashboard lead tracking tool drive revenue growth saving $200K. Co-leading supply chain review initiative including evaluation improvement supply chain working capital KPI. Creating modeling tools co-led effort review improve product costing practices. Senior Finance Consultant Company Name － City State Engaged four companies period ranging Granite City Electric small, family-owned company Staples, Sun Life Financial Saint Gobain; I brought hold interim senior finance roles work closely executive teams periods transition. Major Achievements:. Even robust ERP systems place Staples, need bridge various stand-alone systems identified I created inventory database track existing store assets enabling real-time ""what-if"" analysis cost planning related proposed changes improving efficiency predictive capabilities. With multiple global ERP systems place Saint Gobain, executive team looking dynamic robust ""one-stop"", menu-driven reporting tool I created utilizing Business Objects, advanced Excel VBA increasing analytical capabilities key metric analysis. Senior Finance Director Company Name － City State A provider tailored, high capacity communications services, A private equity firm held company bought Lightower Fiber Networks 2012 $2B, I brought develop lead finance team work executive team acquisitions Con Ed Solution's (2007) RCN Communications (2008). Major Achievements:. Balancing push pull sales efforts maintaining margins focus Request Proposal (RfP) tracking analysis tool I developed manage contract review approval process. Integrating two processes performed using MS Excel monitored individually, I created linked sales pricing database cost identification database foster improved sales decisions bringing finance, sales technical operations together formalized review. Telecommunications expenses represent 40% total operating expenses Sidera. Ensuring accurate tracking timely payment customer impacting costs crucial. I created circuit inventory tracking database facilitate accurate cost analysis reporting resulted zero network outage rate subsequent two year period $100K estimated annual savings penalties fees. Global Engagement Mobility Solutions Manager Company Name － City State Worldwide Director Finance January 2005 January 2006 Company Name － City State publicly traded global $3.5BM company providing management technology consulting services large companies governmental institutions. I built led finance function supporting deployment 4,000 consulting resources across international borders serve global clients, driving compliance international immigration, income social tax laws. Major Achievements:. Facing substantial fines, penalties possible discontinuation operations I worked external tax advisors, immigration providers, International, Regional Country Controllers, Corporate Tax Department, Legal, Payroll Department finance team lead process design behind accounting related 31 subsidiary countries. The result tracking database accounting tool saving millions fines, penalties lost revenues. A publicly traded $1.3 billion global enterprise networking security solutions manufacturing plants China Mexico, Working closely Corporate Executive Ireland manufacturing teams I led accounting finance operations Supply Chain Operations' six activity centers served four 3Com regions. Director Finance January 1997 January 2005 Company Name － City State A $1B comprehensive provider wireless communications software solutions healthcare, government, large enterprise emergency response sectors, Originally hired Assistant Controller, I experienced substantial professional growth achieving three promotions culminating overseeing global finance team including accounting, financial reporting analysis working closely Executive management team. Major Achievements:. Working Engineering Technical Operations teams I created lease licensing database solutions order maintain FCC regulatory compliance saving company $1.2M penalties fines. Through acquisition company operating 13 individual billing systems ability senior management make timely business decisions hampered slow consolidation's process. With focus closing books producing standard reporting, meaningful analysis after-thought. In order provide leadership team better tools I established database solution mapping individual billing system data warehouse export Lawson allowed timely accurate close less five days. Education Master Business Administration Finance 2016 University Massachusetts － City State Finance Bachelor Science Accounting Michigan State University － City State Accounting Skills 3Com, 4D, Accounting, AccPac, Acquisitions, billing system, billing systems, Budget, Business Objects, closing, consulting, contract review, Controller, cost analysis, Cost Control, costing, clients, data warehouse, database, driving, equity, ERP, Essbase, Excel VBA, Executive management, senior management, FileMaker, finance, Financial, Financial Planning, financial reporting, Financial Analysis Reporting, focus, Forecasting, Functional, government, Hyperion, inventory, Lawson, Team Building, Leadership, Legal, regulatory compliance, Mergers, MS Access, MS Excel, MS PowerPoint, MS Word, Minitab, modeling, Monarch, Enterprise, network, networking, Networks, next, Operations Management, Oracle, Payroll, PeopleSoft, pricing, process design, processes, Process Improvement, improve product, producing, Project Management, Proposal, QuickBooks, real-time, reporting, RfP, Sage, sales, SAP, SQL, Strategic, Sun, Supply Chain, tax laws, Tax, Telecommunications, WordPerfect",FINANCE
"SENIOR BUSINESS DEVELOPMENT MANAGER Executive Summary Resilient focused management professional providing 15+ years progressive leadership experience proven success developing, growing, managing account portfolios. Strong strategic-planning people-management skills. Leverages in-depth knowledge industry trends shifts offer valuable insights opportunities new growth expansion. Organized diligent, excellent written, oral interpersonal communication skills. Core Qualifications Strategic positioning Contracts Strategic planning Critical thinking Account management Competitive analysis New customer acquisition Stakeholder relations Professional Experience Company Name City State Senior Business Development Manager Washington, D.C. Aug. 11, 2003 thru May 18, 2007 (8 5 pm) Government-sponsored enterprise (GSE) operates congressional charter whose mission expand flow mortgage money creating secondary mortgage market. Senior Business Development Manager: Created, executed, oversaw short- long-term strategic plans initiatives within affordable housing sector. Led supported business teams highly matrixed organization addressing resolving complex banking financial transactional issues. Worked collaboratively individuals across multiple functional Lines Business specific activities; interacted external stakeholders role ""Trusted Advisor"" address respective business requirements objectives. Managed deliverables per client needs, time, within compliance. Created project status briefings, reports, project artifacts including agendas, minutes, project plans, correspondence. Developed tracked metrics measure progress plans initiatives. Key Accomplishments: Met Emerging Markets objectives target year exceeding 25% threshold Washington D.C. Philadelphia Metropolitan Statistical Areas (MSAs). Evaluated supported 21 initiatives across various regions nationwide, including Native American Tribal Lands AARP/Fannie Mae Collaborative Housing Initiatives, Center Community Self-Help. Collaborated development execution American Dream Commitment (ADC) Hispanic Strategy, focus increasing homeownership within Latino community part Fannie Mae's homeownership commitment. Developed implemented ""Manufactured Home"" High-End product. Co-authored rolled ""New Hampshire Manufactured Housing Variance"" program served model states seeking initiate similar manufactured housing loan program. Designed introduced project plans pilot initiatives major markets, implementing build strategy support multicultural/multilingual outreach efforts African-American, Hispanic, Asian minority underserved communities. Business Development Sales Manager Laid Off): Managed executed strategic planning initiatives. Assessed client needs appropriate solutions primary focus providing IT BI products, tools, services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, analysis activities. Led teams response RFIs, RFQs, RFPs. Expanded promotional visibility efforts trade shows, conferences networking events. Company Name City State Marketing Manager Oct. 1, 2012 Jul. 31, 2013 (8 5 pm) Information technology (IT) firm providing customized business intelligence (BI), information performance, management, web support solutions federal government commercial clients. Laid Off): Administered widespread adoption corporate strategic marketing plan focusing products services, expansion customer retention development targeted demand generation campaign efforts. Proposed integration next generation BI tools. Supported regular communication key planning initiatives progress executive leaders. Facilitated business process improvement drafting policy process guidance including memorandum standard operating procedures. Promoted company products, services capabilities redeveloped company website incorporating social media marketing collateral (i.e., capability statement, case studies, white papers). Provided training, coaching, mentoring direct reports. Key Accomplishments: Established 12 strategic teaming partnership agreements Oversaw proposal development submission resulted following contract awards: $10M Operations Maintenance contract U.S. General Services Administration, Federal Acquisition Service, Office Chief Information Officer, $1M FedEx Dashboard Development. Designed launched direct-mail campaign part two multi-vendor DE statewide training contracts offering 1,200+ comprehensive e-Learning, training, certification programs on-site, webinar self-study web-based options. Composed administered dozen press releases highlighting business relationship Governor's office. Contributed redesign/rebranding company website deliver informative, positive intuitive user experience. Administered annual budget $250,000 Marketing Department tracked revenue expenses. Company Name City State Senior Mortgage Specialist May 21, 2007 thru Dec. 5, 2008 (8 5 pm) Independent mortgage company financing $500M annually homeowner loans. Senior Mortgage Specialist (NMLS# 156398): Originated consumer loan mortgages (B2C) client base real estate agents, brokers, homebuilders, developers, related industry professionals. Produced products services marketing material. Conducted research analysis capitalize opportunities penetrate appropriate markets. Delivered product finance training realtors. Key Accomplishments: Increased loan originations 100% first year incremental increase 32% second year. Spearheaded retail mortgage lending start-up operations located Sussex County resulting 11% market share. Initiated coordinated manufactured housing sector program managed corresponding investor relations. Certified Licensed Mortgage Banking Instructor Delaware. Education 2014 Delaware Technical Community College City State US Pharmacy Technician Pharmacy Technician: Delaware Technical Community College, Georgetown, DE (2014) 2006 St. Joseph's University City State US Executive MBA Executive MBA: St. Joseph's University, Philadelphia, PA (2006) Muhlenberg College City State US Bachelor Arts Bachelor Arts Degree: Muhlenberg College, Allentown, PA (Junior Year Abroad, La Sorbonne, Paris, France) Affiliations Former Philadelphia Tri-Chapter National Association Hispanic Real Estate Professionals (NAHREP) Certifications Certified Licensed Mortgage Banking Instructor Delaware GE Six Sigma Green Belt, Fannie Mae Lean Six Sigma, Pharmacy Technician (#10046555) ACT Certified Licensed Mortgage Banking Instructor Delaware. Languages English (native speaker), French, Spanish, Presentations Managed executed strategic planning initiatives. Assessed client needs appropriate solutions primary focus providing IT BI products, tools, services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, analysis activities. Led teams response RFIs, RFQs, RFPs. Expanded promotional visibility efforts trade shows, conferences networking events Skills Bi, Business Intelligence, Progress, Loans, Mortgage, Business Development, Marketing, Operations, Training, Solutions, Adc, Business Requirements, Correspondence, Fannie Mae, Gse, Metrics, Project Plans, And Marketing, Budget, Business Process Improvement, Clients, Coaching, Contracts, Drafting, E-learning, Federal Acquisition, Federal Government, Fedex, Integration, Integrator, Maintenance, Marketing Collateral, Marketing Department, Marketing Plan, Mentoring, Pricing, Process Improvement, Proposal Development, Strategic Marketing, User Experience, Web Based, Web-based, White Papers, B2c, Finance, Increase, Instructor, Investor Relations, Lending, Market Share, Mortgage Banking, Mortgage Lending, Real Estate, Retail, Retail Marketing, Retail Mortgage, Data Mining, Networking, Pentaho, Promotional, Sales, Sales Manager, Sap, Strategic Planning, Act!, Business Writing, Compounding, Excel, Fundraising, Horizontal, Hospital Pharmacy, Inventory, Mckesson, Microsoft Office, Microsoft Sharepoint, Ms Office, Outlook, Outpatient, Powerpoint, Project Management, Publisher, Robotic, Sharepoint, Siebel, Six Sigma, Six-sigma, Visio, Word, Pharmacy, Mba",BUSINESS-DEVELOPMENT
"CHIEF EXECUTIVE OFFICER Summary Award-winning executive marketing professional experienced high-volume, multi-unit, retail business operations pharmaceutical, financial services, food beverage industries. Demonstrated expertise brand development, territory management, sales operations, product launches, recruiting, business development. Skilled utilizing technology tool improve organizational efficiency. Desires high-level marketing position professional corporate environment. Highlights Brand Development Project Management Relationship Management Training Development Sales Operations Merchandising Accomplishments Increased annual sales nearly $5.7 million strategic marketing sales campaigns. Launched aggressive growth plans helped increase customer base 0 15,000 customers. Created strategies develop expand existing customer sales, resulted 200% sales growth less 12 months. Grew targeted newsletter subscriber list 0 6,000 members 12 months. Earned Winner's Circle Award 2008. Experience 10/2008 Current Chief Executive Officer Company Name － City State Developed launched Greenie Tots ,a full-line children's entrees, currently sold mass retail including Whole Foods, Giant Eagle, Safeway independent grocery stores across United States. Headed online/retail marketing campaigns drive traffic business online website retail stores. Hired trained new brand ambassadors marketed sold Greenie Tots brand consumers retail outlets. Managed production setup distribution largest national natural products distributer UNFI. Developed company wide incentive performance plan motivated staff resulted 70% increase sales. Rolled integrated advertising campaign across multiple media channels Increased profits 60% one year restructure business line. 08/2003 03/2013 Healthcare Management Representative 2 Company Name － City State Responsible portfolio billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, Premarin® increase market base change physician prescribing habits. Increased sales Fort Lauderdale, FL territory 67% reaching territory sales $5.7 million Developed maintained networks/partnerships external partners physicians, hospitals, community advocacy groups, pharmacies, corporate employers. Assisted District Manager development leadership district strategy product launches, sales initiatives, team motivational activities. Developed strategic pharmacy initiatives foster customer relationships positive formulary acceptance. Successfully launched Toviaz® Lyrica®, Exubera® prospecting, tar. 01/2002 08/2002 National Healthcare Operations Intern Company Name － City State Developed maintained monthly expense budget reports entire Managed Care sales force (NHO) evaluate budget spending allocation resources. Utilized Sherlock NHO software analyze formulary status Cluster created reports emphasize formulary growth decline. Developed spearheaded community health fair targeted Hispanic community Harlem, NY educate indigent patients improving health. Collaborated external partners including City New York, Veritas, Local churches, Media (Radio, Newspaper, &Television). Spearheaded design, development, implementation branding Manage Care division Pfizer developing logo represented team. Managed outside advertising agency directed internal focus panels insure logo represented cluster 05/2001 08/2001 Finance Intern Company Name － City State Maintained partnerships external customers school institutions, businesses, Bank America customers. Developed maintained customer database current, client investment positions future investment goals. Created visual tools assist VP presenting external partners. Recruited trained new intern hires Banc America policies procedures. 10/1999 12/2000 Customer Development Intern Company Name － City State Analyzed developed industry reports using Information Resources Inc, Marketing Sales department track current product sales previous sales performance. Developed database system track positioning sales newly launched product Rick's Spiked Lemonade. Designed tool measure performance competitive products categories Wine Coolers, Beer, Mixers. Developed presentations presented marketing sales VP's areas products could better positioned retail market current retail areas growth. Education August 2003 MBA Business Administration Florida A&M University － City State August 2003 BS Business Administration Florida A&M University － City State Professional Affiliations Member, A Better Chance (Alumni) Member, National Black MBA Association Member, Southern Florida Minority Supplier Development Council Skills Microsoft Office (Excel, Power Point, Access expertise), Internet, PC/MAC software proficiency, Microsoft Project, Information Resources Inc, Database, CUE, Quick Books",HEALTHCARE
"ASSISTANT, ACQUISITIONS AND DISPOSITIONS Summary Acquisitions dispositions coordinator adept client relations, due diligence real estate management. Seeks challenging position property management room continued growth professional development. Experience Company Name February 2007 Current Assistant, Acquisitions Dispositions City State Coordinate due diligence information disposition non-core properties brokers principals/investors Facilitate underwriting potential acquisitions coordination leasing reps regional asset managers Work capital harvesting program sell non-core assets out-parcels creating capital redeployed better-performing core assets Manage acquisitions dispositions network drive update company website properties sold acquired Organize Investment Committee Meetings discussion approval redevelopment properties well approval acquiring disposing assets Prepare property reports rent rolls, tenant sales, aged receivables, operating statements analysis core non-core properties slated disposition Company Name November 2000 January 2007 Sales Product Associate City State Supported associate Field Sales Representatives assist high-volume single multi-site customers Acted liaison customers Field Representatives generate leads quotations possible future sales Diligently researched information assisting customers distribution companies technical product applications inquiries Processed customer invoices purchase demonstration equipment maintaining sales representatives' consignment accounts Authorized requests product returns exchanges well monitored high-dollar purchase orders customer account status Company Name July 1999 November 2000 Office Manager Assistant City State Reconciled daily fees posted payments accordingly. Prepared forms medical billing processed claims appropriate insurance companies. Maintained inventory supplies medicines/vitamins. Resolved patient inquiries performed general clerical duties. Education St. John's University 2000 B.S Biology City State United States New York University 2011 Professional Certificate Real Estate Finance Investment City State United States Skills JD Edwards; Business Intelligence; Argus; Microsoft Word, Excel PowerPoint; OnBase; SAP; AS400",ARTS
"CHEF Executive Profile Accomplished personal chef, committed culinary excellence, quality ingredients personalized service seeking add extensive culinary skill knowledge nutrition health best serve needs every person cooks for. Skill Highlights Classically trained chef proficient facets food production Attention detail, cleanliness diligence prevent possibility cross contamination Extensive knowledge nutrition various specialty diets Proven ability manage daily culinary operations multiple households changing needs demands Expertise various forms protocol table service appropriate multitude settings Able shop manage acquisition specialty foods foods maximally nutrient dense Communicates effectively, values discretion privacy Wine liquor inventory management Professional Experience 10/2004 07/2016 Chef Company Name － City State Maintained daily culinary operations multiple local properties, cooking private client multiple guests multiple homes. Utilized in-depth knowledge nutrition communicated healthcare professionals optimize nutrition desired health outcomes. Acquired utilized extensive knowledge medicinal herbs uses. Engaged broad study customization specialty diets. Created private label specialty products including mustards, hot sauces, chutneys, barbeque sauces, chili, mead, sauerkraut, kimchi various lacto-fermented products. Cooked celebrities, executives, investors, heads state among others; Understand need discretion privacy. Oversaw domestic international food production. Acquired wild foraged foods. Hired, fired trained staff multiple international estates. Conducted extensive parties charitable events; managed facets culinary event logistics. Maintained food service provisions private aircraft. Understand, taught trained protocol etiquette various estate event staffs. Managed relationships vendors, negotiated prices ingredients equipment. Conducted wine liquor inventory management ​​ 10/2004 Current Chef Consultant Company Name － City State Nutrition, diet recipe planning including cancer patients, cardiac patients, people chronic diseases including Hepatitis C, Crohn's, Hashimoto's. Taught diet, nutrition cooking classes smart consumer classes. Taught cooking food science classes children. Assisted planning creation multiple community school gardens. Trained area chefs utilization seasonal regional produce cuisine. ​ 07/2003 10/2004 Banquet Chef Company Name － City State Served opening team $800 million hotel; responsibilities included trouble-shooting culinary work flow, equipment needs, permitting inspections, internal audits health safety, assessments ingredients minimize production waste control inventory Sourced ingredients, specializing fresh local Developed vegetarian banquet menu used corporate wide Oversaw volume cooking; largest banquet included service 2,500 Specialized logistics broad project management skills; developed comprehensive time management events, sourced ingredients, assembled culinary teams, developed banquet event menus, served liaison front house events, worked trouble shoot procedures ensure food quality large volume cooking Managed diverse multicultural staff function cohesive team serving intense deadline pressure situations Developed implemented HACCP, hazard analysis critical control points. ​ 06/2002 06/2003 Executive Sous Chef Company Name － City State Designed implemented seasonal banquet menus. Transformed kitchen culture one pre-packaged food scratch cooking. Designed menu changed 60% daily order utilize best local seasonal foods available. Created relationships local farms restaurant. Created prepared extensive pastry dessert selections. ​​ 06/2001 06/2002 Shepherd/Caretaker Company Name － City State Shepherd 160 Montadale sheep, included: care animals, pasture management animal husbandry Marketing sales lambs production Management organic market garden Harvest preparation foraged foods Care Taker 207 acre island Lake Champlain, responsible maintenance watercraft equipment, buildings. ​​ 06/1999 11/1999 Externship Company Name － City State Operated wood-fired kitchen equipment including oven, grill spit. Produced Italian charcuterie, including fresh fermented cures well cooked. Worked daily changing menu, utilizing seasonal regional ingredients. Education Associate Arts Culinary Arts Culinary Institute America － City State Leader Chef's Collaborative, Catered events including Spotlight Hudson Valley cuisine Food anthropology Charcuterie Study Spain Worked accomplished chefs learning traditional cooking techniques, Spanish charcuterie, historical context high end presentation. Nutrition Dietetics West Virginia Wesleyan － City State USA 3 years studying nutrition dietetics. Won awards public speaking community education nutrition. Taught nutrition children families area head start programs Skills Flexible temperament, able accomodate changes plans special requests smoothly. Proficient cooking specialty diets including various allergy food sensitivities, gluten free, vegan, raw, paleo, specific carbohydrate diet (SCD), Gut Psychology Diet (GAPS), Kosher, Halal, Heritage diets. Proven ability manage daily demands planning menus, shopping preparing meals multiple households changing plans schedules. Professional, respectful communication skills, eager learn able teach.",CHEF
"SCHOOL SUCCESS ADVOCATE Accomplishments YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated Low High Challenge Course elements, many group 'initiatives,' rock climbing wall, BMX course camp; planned activities encourage personal growth; led extensive training team building. Leadership: completed 5-day intensive training facilitated Synergo challenge course facilitation; facilitated team-building activities; pushed youth identify limits challenge themselves; facilitated reflection activities encourage students learn experiences. Accomplishments: chosen Girls LEAD facilitate group young female campers focused multi-cultural leadership, service, wellness; aided program coordination; encouraged youth self-awareness self-confidence. Experience 01/2015 Current School Success Advocate Company Name － City State Facilitate extended day program 15 high school freshmen, providing academic support assisting development social school success skills safe positive learning environment. Leadership: communicate bilingually weekly basis student families, conduct home visits, hold family meetings; serve liaison school family build relationships increase access information; partner teachers counselors effort support student academic socio-emotional growth; develop facilitate school programming engages students grounds community personal identity development; tutor students core subjects support understanding completion homework learning targets; provide one-on-one group mentoring students in-school out-of-school experiences. Administrative: maintain accurate up-to-date records student grades, attendance, behavior, participation program; organize meetings teachers, counselors, administrators meet student need; provide information referrals students families needed services. Accomplishments: achieve positive outcomes participant recruitment retention overall student academic performance; develop strong relationships students, families, school staff. 01/2014 01/2015 Latino Mentor Program Coordinator Company Name － City State Coordinated LÁMP:ARA (Latinos Adelante Mentor Program: Apoyo Recursos Académicos), aims offer Benson Latino High School students personalized mentorship, academic support, college preparation, leadership development. Leadership: offered student advocacy intervention; supported students offering problem solving skills tools self-motivation; helped students identify strengthen leadership skills; facilitated leadership workshops mentor sessions; communicated student families Spanish phone calls, emails, monthly Latino parent meetings; connected youth families network resources within beyond program school; coordinated facilitated special events, community service days, visiting speakers, college visits. Administrative: responsible administrative tasks program; served program contact teachers, counselors, families, administrators; represented program answered questions students, parents, community partners; managed student records student contact time; tracked student grades, attendance, behavior; organized meetings teachers, counselors, administrators, mentors, students maintain awareness student academic progress; maintained sensitive student family information confidential. Accomplishments: received implemented Arts-in-Schools grant funding Regional Arts Culture Council series Art Identity Workshops; collaborated OYE Teatro Milagro offer students gender sexuality trainings; chaperoned student attendance PSU's Edúcate Conference annual César E. Chávez Leadership Conference. 01/2014 Civic Engagement Intern Company Name － City State Organized managed Causa's volunteer engagement voter registration. Leadership: coordinated meetings allied community organizations; facilitated voter registration naturalization ceremonies; canvassed Driver Card campaign; registered new Latino voters. Administrative: managed maintained Causa volunteer database volunteer recruitment efforst; tracked volunteer engagement voter registration. 01/2013 01/2014 Bilingual Writing Tutor Company Name － City State Provided students safe, receptive space write tools needed approach academic writing confidence zeal. Leadership: provided one-on-one tutoring supports challenges students approach writing curiosity; used inquiry based learning techniques guiding questions develop student writing; elicited critical thinking students; encouraged students identify writing strengths weaknesses; taught students structure thesis statements, topic sentences, paragraphs, essays; suggested brainstorming structuring strategies; edited syntax grammar. Administrative: managed registration records tracked student attendance. Education 2014 B.A Environmental Humanities Politics Whitman College － City State GPA: Magna Cum Laude GPA: 3.815 Environmental Humanities Politics Magna Cum Laude GPA: 3.815 2013 INTERNSHIPS Causa, Portland, OR Community Engagement Intern, 2014 Fundación Ecológica Arcoiris, Loja, Ecuador Whitman College GPA: Jan Meier Award Best Essay Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J D Pitts Scholarship, Whitman College, 2013 John Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship Jan Meier Award Best Essay Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J D Pitts Scholarship, Whitman College, 2013 John Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship JL Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck Park, Portland, OR, 2014 Depave, Portland, OR, 2015 Personal Information Can speak dedication social justice knowledge Border politics) Skills academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops Additional Information Can speak dedication social justice knowledge Border politics)",ADVOCATE
"HR MANAGER Summary To obtain position offers many opportunities growth development enhance existing knowledge Management Leadership. In return, I give best company achieve goals aspirations continue future success. Highlights Leadership skills Providing focus direction subordinates Motivating employees better Accuracy attention detail Ability work part team Possess effective communication influencing skills Strong analytical problem solving skills Possess strong work ethic high level professionalism Excellent interpersonal, planning organizational skills A team player handles multiple projects simultaneously fast paced environment Proficient variety computer software programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Lotus Notes Experience Company Name City State HR Manager 04/2015 Current Supervises, coaches, counsels staff. Guides employees various employment processes corrective action documentation. Ensures consistency fairness, resolving complex policy related issues, conducting investigations, make appropriate recommendations needed. Provides guidance developing employees transfer promotion. Manages annual talent review, performance goal setting, performance review, development planning compensation planning processes. Designs, implements, facilitates new employee assimilation, orientation, coaching sessions, teambuilding, interventions increase team effectiveness. Mentors less experienced staff. Participates special projects completes duties assigned. Company Name City State Office Operations Manager 04/2013 03/2015 Provide first point contact daily functional administrative support leadership/executive staff/work unit. Implement quality improvement ideas Monthly audit security policies, ensuring company compliance guidelines Communicate report directly Vice President regarding team performance attendance Plan, manage communicate special projects events; e.g., employee recognition programs, community activities, etc. Prepare customer correspondence. Serve liaison support staff divisions/department Assist administration day-to-day operations human resources functions duties, employee orientation, development, recordkeeping. Company Name City State Customer Support Manager 10/2012 03/2013 Manage email support team ten members, provided information customers concerning order status accounts researching online. Train new incoming employees systems customers handling skills. Project Lead multiple projects responsible planning, executing, keeping projects time. Handle escalated customer related issues. Company Name City State Teller 02/2010 08/2011 Processing transactions customers help manage finances. Record transactions promptly, accurately compliance bank procedures. Ensure compliance internal controls established policies procedures. Explain, advise promote bank products services customers. Company Name City State Retail Support 02/2008 01/2010 Retail Support, Home Shopping Network Supervision Training Instructions Team Lead Train new hires junior staff work procedure, systems processes Peer coach others support encouragement. Act mentor new hires Provide retail customer service sales via telephone email. Company Name City State Administration Customer Services Mentor 02/2007 01/2008 Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Prepare correspondence maintain files records. Provide assistance public answering wide variety questions interviewing individual, investigating situation resolving problem. Company Name City State Flight Attendant/Purser 11/1998 01/2007 Act Purser prepare reports showing places departure destination, passenger ticket numbers, meal beverage inventories, conditions cabin equipment, problems encountered passengers Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Act primary liaison pilot passengers. Supervised junior flight attendants Responsible 400+ passengers. Conduct staff briefings. Education BAS Management Organizational Leadership 2012 St. Petersburg College Management Organizational Leadership Associate Arts 2010 St. Petersburg College Associate Arts 1996 Arthur Community College Languages Working knowledge Spanish French Skills Management, Administrative Support, Coach, Excellent communication skills, Customer service, French, Human resources, Leadership, Team Lead, Mentor, Effective communicator, Project Management, Project Lead, Researching, Spanish, Supervision.",HR
"ENGINEERING MANAGER Core Qualifications Executive Decision Maker Process Design Improvement New Product Development Strategic Planning Development Lean Six Sigma Practitioner Product Design Budgetary Policy Development Automation Design Quality Control Project Management Execution Economic Analysis Ergonomic Safety Conscious Professional Experience Engineering Manager 10/2012 03/2014 Company Name City State Boyden, IA October 2012 March 2014 Manufacturer agricultural grain handling sprayer products; recreational vehicle, trailer, towing equipment. Engineering Manager Managing design engineering resources responsible new product development product improvement efforts, well build operations engineering department process development improvement implementation. Led implementation project management principles effective new product development project execution. Led department reorganization, creating cohesive environment among design manufacturing resources. Led Future State factory initiative better align production resources. Project Manager 05/2011 08/2012 Company Name City State Oshkosh, WI May 2011 August 2012 Military vehicle manufacturer, includes HEMTT, MATV, LVSR, MTVR, HET, FMTV, commercial snow product. Project Manager Plan, develop, execute programs projects accordance strategic objectives business requirements. Drive continuous improvement order become profitable effective resource allocation. Managed planning execution building expansion automated wash system implementation ($1.5m). Managed transition installation assembly process HEMTT military vehicles ($2.5m). Led cross-functional team design, develop, implement electronic production control solution ($1m). Worked Operations team ""stand-up"" new military vehicle inspection facility process. ($2m) Senior Manufacturing Engineer 01/2010 01/2011 Company Name City State Jackson, MN 2010 2011 Ag equipment manufacturer, includes Challenger, RoGator, TerraGator, Massey Ferguson, Wilmar products. Senior Manufacturing Engineer Improve productivity on-time delivery means improving resource capability, utilization Lean Six Sigma productivity tools, development production methodologies integrated product design. Led team improve material review process effectively address product non-conformance reduce WIP. Led cross-functional team continue development tab slot production methodology. Worked team standardize tooling improve manufacturing capabilities efficient operations. Senior Manufacturing Engineer 01/2008 01/2010 Company Name City State Spencer, IA 2008 2010 Company diversified industrial manufacturer, includes production hydraulic pumps motors. Senior Manufacturing Engineer Led process improvement efforts major core commodities within hydraulics manufacturing facility. Participated new product development initiatives ensure design manufacturability, cost containment, effective resource allocation. Designed led implementation machining resource reorganization increased product velocity better through-put key core commodity, led 40% reduction WIP 50% reduction scrap. Coordinated efforts manufacturing design resources improved resource capability. TODD KORBITZ korbitzt@hotmail.com 920) 716-6086 Manufacturing Engineer 01/2004 01/2008 Company Name City State Emmetsburg, IA 2004 2008 Company manufacturer aerial scissor lifts used elevate personnel heights 30+ feet. Manufacturing Engineer Led process improvement quality control efforts implementation new tooling automated equipment increased daily production output 32 units per day 2004 70 units per day 2008, substantially decreased labor requirements. Designed managed implementation robotic welding work-cells, improved quality 70% reduction rework improved human resource effectiveness meet business needs. Improved tooling fixturing led 90% reduction rework efforts due uneven scissor stacks ""lean"" elevated maximum height. Education Master Business Administration Project Program Management KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY City State US Master Business Administration May 2010 Concentration: Project Program Management GPA: 3.6 KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY Naperville, IL Bachelor Science Political Science, Economics MINNESOTA STATE UNIVERSITY City State US Bachelor Science Degree Political Science May 2004 Emphasis: Political Philosophy Minor: Economics GPA: 3.5 MINNESOTA STATE UNIVERSITY Mankato, MN Earned placement Dean's List Served Student Advisor Dean Social Behavioral Sciences. Manufacturing Engineering Technology NORTHWEST IOWA COMMUNITY COLLEGE City State US Manufacturing Engineering Technology July 1997 NORTHWEST IOWA COMMUNITY COLLEGE Sheldon, IA 1st Place- Iowa 4th Place-National Automated Manufacturing Competition| Student Government Senator Affiliations Coached (2) FIRST Lego League Robotics Teams, (1) FIRST Tech Challenge Robotics Team Accomplishments Awarded Four Army Achievement Medals Earned placement Dean's List Served Student Advisor Dean Social Behavioral Sciences Military Experience Specialist 01/1989 01/2007 Company Name Spencer Community School District, Spencer, IA 2008 2011 Board Trustees Board President Developed community relationships effective resource allocation district sustainability. Conduct policy/budget development, leadership evaluation, resource analysis, project prioritization. Led union contract negotiations improved district financial solvency increasing taxes. Led planning passage new Middle school building addition. Led transition old Middle School building Community apartments Senior Center. Spencer Public Library, Spencer, IA 2007 2010 Board Trustees Board Vice President Set direction library advocating, planning, evaluating, monitoring resources services. Spencer STEM, Spencer, IA 2007 2011 Co-Founder, Coach, Mentor Coached (2) FIRST Lego League Robotics Teams, (1) FIRST Tech Challenge Robotics Team. United States Army Army National Guard, Retired 1989 2007 Fire Direction Automated Tactical Data Systems Specialist Awarded Four Army Achievement Medals. Member Task Force 21, tested made recommendations 21st century tactical targeting equipment. Skills Engineer, Manufacturing Engineer, Process Improvement, Tooling, Welding, Automated Equipment, Quality Control, Robotic, Robotic Welding, Operations, New Product Development, Product Development, Transmissions, Commodities, Hydraulic Pumps, Hydraulics, Machining, Pumps, Project Management, Design Engineering, Engineering Department, Process Development, Assembly, Assembly Process, Business Requirements, Continuous Improvement, Electronic Production, Inspection, Production Control, Project Manager, Massey Ferguson, Product Design, Six Sigma, Six-sigma, Automation Design, Budget, Contract Negotiations, Ergonomic, Ergonomics, Fanuc, Mentor, Policy Development, Process Design, Robotics, Strategic Planning, Program Management, Industrial/manufacturing, Manufacturing Engineering",ENGINEERING
"FINANCE ADMIN MANAGER Summary A self-motivated person dynamic personality eight (8) years working experience fields management, finance, administration, advisor, translator, tutor. Worked reputable international organizations last 5 years different positions. Have excellent command Dari, Persian Pashto languages, well good understanding knowledge English, Russian, Arabic Urdu language. Achievements Fulbright Scholarship Program – The University Akron August 2015 present Full scholarship complete Master's degree American Scholarship Program – American University Central Asia August 2007 – June 2011 Full scholarship complete four-year Bachelor's degree Work Experience Finance Admin Manager 10/2011 07/2015 Company Name City State Identified staff vacancies recruited, interviewed selected applicants. Conducted new employee orientation foster positive attitude toward organizational objectives. Advised managers organizational policy matters recommend needed changes. Prepared contract- subsidies, financial agreements, suppliers, services, consultancies; Prepared program budget planning; Maintained accurate cash records; Ensure procurement completed according financial policies procedures; Prepared monthly reconciliation cash, financial monitoring, accounting financial plans Measurement Result: Obtained favorable settlements 85% cases Supervised team 15 employees. ​ Advisor Interpeter/Translator 06/2011 09/2011 Company Name City State Translated conversations Dari English vice verse; Organized trip meetings; Traveled around Mazar Districts; Interviewed women; Observed women situation rural area Preparing report fundraising Measurement Result: Obtained favorable settlements 90% cases Intern 06/2010 08/2010 Company Name City State Worked Credit Banking department Worked Accounting department Maintained records account bank transaction Reported monthly financial statements Prepared daily reconciliation customer accounts Assistant- Voluntarily 01/2009 03/2011 Company Name City State Communicated national international stuff Organized trip Held responsibility finance issue Made arrangements official meetings, conferences, events. Measurement Result: Obtained favorable settlements 80% Totur 07/2004 01/2005 Company Name City State Applied required teaching methods students Training Received Training Introduction GIZ financial administration From 30 Oct 2011 3 Nov 2011 Financial Administration, procurement, O&R regulation internal control From 27 Jan 2012 3 Feb 2012 Financial Administration O&R 27 June 2012 Time management communication 2-3 June 2013 Qualification anti-corruption 1 July 2013 Communication team building 1-2 Sept 2013 IPO-Information Portal Online Risk Management 10 Sept 2012 Financial Management WINPACCS Cost Control 11- 16 Oct 2012 Capacity WORKS Training 23-27 June Education MBA Business Administration, Conentration Managment 2017 University Akron City State USA BBA Business Administration- Concentration Finance, Banking Investment 2011 American University Central Asia City Kyrgyzstan Language Skills Dari, Persian, Pashto, English, Russian, Arabic, Urdu Computer Skills Operating Systems MS-DOS, Windows (98, 2000, XP, Vista, 7), Office Suite MS Word, MS Excel, MS PowerPoint, MS Access, MS Publisher, MS FrontPage, Networking Linksys Routers wirelessBroadband, Web Designing HTML/DHTML, FrontPage, Adobe Photoshop, Adobe Photoshop",FINANCE
"INVESTMENT ACCOUNTANT Career Focus Accomplished results oriented Investment professional strong leadership interpersonal skills adds energy value organization's quest excellence. Summary Skills Internet Microsoft Office MS Word, MS Power Point, MS Excel, Pivot Tables, Spreadsheets, Macros. Business Objects, Lombardi, Eagle Accounting System, PEGA, DRAS, Workbench. Account reconciliations Detail-oriented Variance analysis Detail-oriented Analytical Expert MS Office Suite Account reconciliation expert Effective time management Complex problem solving Superior research skills Accomplishments Multiple awards performance.Formally recognized excellence achieved financial analysis, budgeting forecasting.Increased efficiency discrepancy investigations [Number]% designing accurate cash-forecasting system. Professional Experience Company Name City State Investment Accountant 10/2012 11/2015 Reconciled mutual fund accounts custody Identified Resolved differences Custody Accounting Cash, Currency Positions using Eagle, IAX, Business Objects, Lombardi Workbench Reports Communicated Collaborated areas firm, client, fund accountant, custodians impacted functions team Conducted weekly client meetings act liaison Accounting custody resolve outstanding items cash, currency positions. Completed special projects management needed Trained, Oversee assisted staff offshore team (Pune, India) acted liaison Pune Office US. Helped US team performing tests Pega Vs. Business Objects Eagle Platform Migration Trained new staff assist needed meet department goals. Ran daily reports fund accountants using business objects MS Database. Award: Received special achievement award BNY Mellon Bank Asset Servicing (Dec 2013) Award: Received special achievement award BNY Mellon Bank Asset Servcing (Dec 2014. Company Name City State AML Compliance Officer 11/2011 03/2012 Audited customer's bank accounts company's system Performed quality assurance reviews customer information maintained various bank systems Reconciled quality assurance results spreadsheets Performed background search clients using tools world check google search Finance Projects UD Project 1: Group simulation project develop investment philosophy strategy drive simulated investment $1,000,000 using Stock-Track. Invested 50% funds moderate high-risk investment order achieve capital appreciation; Invested 25% funds low moderate risk investment order preserve capital. Invested 25% funds derivatives rest index fund, cash money market. Performed analysis determine allocation stocks minimizing CV graphed daily returns stocks Performed regression analysis analyzed regression statistics weekly returns. Performed analysis group's portfolio market groups. Case analysis Price Momentum Strategy Used price momentum model analysis test whether price momentum model work US stock market US Canadian stocks. Used weighted annual returns created worst outlook portfolio best outlook portfolio Selected top eight performing stocks quarter create best outlook portfolio compared market determine pricing momentum would hold up. Calculated average return portfolio rebalanced portfolio compared S&P 500 quarter within time period. Company Name City State Medical Technologist 07/2008 03/2012 Clinical Microbiology Experience Highlights include ordering, processing, plating culturing patient's specimens Tests Performing rapid tests Rapid flu, C.Diff quick check many more; Performing rapid confirmatory tests identify organism; Reading Gram stain slides. Other Performing daily maintenance running quality control instruments. Education Master Business Administration Finance 2011 University Delaware City State USA Finance Bachelor Science Medical Technology 2008 University Delaware City State USA Medical Technology Related course work Business: Financial Reporting Analysis, Financial Management, Corporate Financial Policies, Investment Analysis Portfolio Management, Corporate Governance, Financial Engineering Risk Management (Derivatives). Languages English, Marathi, Hindi, Gujarati Personal Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization leadership skills Additional Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization leadership skills Skills MS Office: Database, Macros, V-look up, Pivot tables, Outlook Company Platforms: Business Objects, Workbench, Eagle, Pega, Lombardi, DRAS.",ACCOUNTANT
"BATCH RECORD COORDINATOR DOCUMENT CONTROL Summary Throughout work experience, I focused quality aspects business. I organized responsible individual good communication skills experience regulatory industry. Accomplishments GMP (21 GFR 111) Trainer Production staff. Designed implemented systems relating trending measures relating production statistics. Designed implemented compressed air testing production facilities. Specimen Processing Trainer Member Idea Team McKay-Dee Hospital Microsoft Office All Internet Research 60 wpm typing speed. Experience Company Name City State Batch Record Coordinator Document Control 02/2015 Current I responsible document control involving aspect production batch record master manufacturing record. Produce Batch Record order received. Creates Master Manufacturing Record new products. This includes specifications defined customer regulatory agencies, i.e. FDA GMP (21 CFR 111) TGA (Therapeutic Goods Administration regulatory body therapeutic goods Australia.) Makes modifications necessary existing Batch Records ensure changes properly approved documented. This includes formulation changes, deviations change controls Master Manufacturing Record. Maintains documents files relate production Batch Records (Master Formula, Master Manufacturing Record, Finished Product Testing Specifications), ensure changes properly documented (change controls). Review printed material included part finished product ensure claims made label consisted formula. Excellent communication skills ability interact levels within company. Self-starter comfortable working team environment individual projects. Effectively communicates areas company maintain accurate records. Company Name City State Quality Assurance Specialist 09/2013 02/2015 I responsible systems involving Quality Assurance Albion facilities. I oversee improve facility's current quality manufacturing functions. Designed, implemented update quality trending measures Albion's facilities. Trending measures include tracking material yields well costs. Measures published company wide I formalize summary data presented Executive staff. Designed implemented testing program testing particles, oil, water microbial levels compressed air system according ISO 8573. Currently Metrology training program. Upon completion, I design implement program inspection, calibration tracking instruments tools relating production according ISO 17025. Formal NSF GMP training trained employees GMP ISO 9001:2008 standards. Member Material Review Board. The Board reviews determines direction product disposition project planning. Direct inspection products ensure adherence established standards quality. Prepare, review organize quality assurance data documentation. Write, revise, review approve standard operating procedures facility work instructions. Inspect audit facility daily. Formal reviews published reviewed Production staff. Write, revise review master manufacturing records (MMR) quality control documents include batch records pertaining production lot material. Review batch records adherence Quality HACCP Plan. Provided direct involvement design implementation new procedures relating in-house projects develop improve manufacturing systems processes according GMP (21 CFR 111) ISO standards. Excellent communication skills ability interact levels within company. Self-starter comfortable working team environment individual projects. Supervisor: Kory Longhurst (801-725-7348) Okay contact Supervisor: Yes. Company Name City State Specimen Processor 06/2010 09/2013 Facilitates laboratory organization patient care ordering, preparing directing testing appropriate lab testing. Trained mentored new employees. Responsible accurately receiving, ordering, processing, labeling auditing specimens according established procedure. Recognize factors may affect testing outcomes, I take appropriate action solve problems, consistently documents solutions according established protocols. Trained maintained appropriate knowledge computer systems test ordering practices insuring specimens properly entered computer systems. Effectively communicates specimen collection handling requirements, providing service external internal customers. Performs documents quality assurance checks provide correction/maintenance. Identify opportunities continuous process improvement executes project conception, data collection implementation. Performs sterile specimen preparation techniques. Follows appropriate documentation protocol properly identify patients correctly labels samples. I assist testing. I attended completed Specimen Processing School atIHC. I many customer service duties area working Home Health Nurses, couriers, department Techs taking outside calls Hospitals, clinics Physician Offices. While Processor McKay-Dee, I member Idea Team. I participated, approved implemented process improvement ideas departments within laboratory. Company Name City State Claims Processor 05/2001 07/2002 Processed medical claims assured proper payment accordance benefit plan. Provided customer service plan benefits, provider networks available services. Resolved claim issues members providers. Company Name City State Rural Carrier TRC 06/2000 07/2001 Proficient areas mail delivery. Numerous duties include, limited to: maintaining personal vehicle use route, sorting casing mail according postal regulations. Maintaining proper forms regulations special handling mail, bundling mail, loading vehicle, delivery collecting mail parcels. Performing follow customers always maintaining complete organized records delivery. Maintained neat organized working area. Company Name City State Owner 09/1999 07/2012 Extensive experience Customer Service relating online sales marketing. Developed detailed ads accurately describe wide range products health supplements, cars home items. Worked one-on-one vendors wholesalers distribution products. Company Name City State Chemist 06/1997 09/1999 Tested environmental samples pesticides herbicides. Developed maintained quality assurance measures relation pesticide enforcement grant required laboratories. Determined type extent testing required ascertain quality samples submitted analyses. Analyzed interpreted test results order assist administration laws, regulations specifications relating pesticide formulations residues found. Made final decisions pertain chemical content individual samples. Prepared official reports may called upon testify court Commissioner. Experience using Gas Chromatography High Performance Liquid Chromatography. Company Name City State Customer Service Representative Claims Processor 04/1996 03/1997 Extensive training processing, analyzing adjudicating claims. Performed complete detailed follow-up inquiries providers, subscribers departments within Mountain State. Extensive experience urgent resolution problems research using available resources, whether inquiry received telephone, correspondence person. Experience using numerous databases knowledge ICD-9, CPT HCPC coding. Very versatile throughout workload able switch tasks immediately accuracy efficiency. Company Name City State Project Coordinator 10/1992 04/1995 Maintained accurate records pertaining productivity budgeting. Generated, researched developed effective methods locating people government, commercial academic clients. Researched, investigated located people using variety cost-effective methods include: searches national regional databases, telephone interviews library searches. Analyzed, wrote produced locator reports clients fully describe locations people methods used locate them. Extensive experience accessing analyzing credit reports. Company Name City State Chemist II 05/1990 05/1992 Direct work breakdown scheduling lab preparation, execution clean up. Maintained specific operating procedures insured successful prosecution court law. Performed numerous chemical procedures including TLC, HPLC, ELISA testing methods. Maintained records accountability samples, testing equipment various stages testing procedures. Education Currently Enrolled Accounting 2018 Champlain College City State Currently Enrolled Bachelor's Degree Chemistry 08/1992 Virginia tech City State B.A. Chemistry Job Related Training: Quality Assurance Specialist NSF 21 GFR 111 Course completion. Quality Assurance Specialist AirCheck Academy, Trace Analytics Corporation Course completion compressed air testing food grade facility according ISO 8573. Specimen Processing School Intermounatin Health Care June 2010 July 2011. Skills Regulatory Compliance Document Control Quality Assurance Auditor GMP ISO 9001 NSF Calibration Medical Coding Customer Service Databases Microsoft Office Sharepoint Process improvement Product Testing Project planning Research",AGRICULTURE
"BUSINESS DEVELOPMENT MANAGER Summary Seeking Account Manager role offers vibrant workplace I use 13 years account management experience. Highlights Trained business development Accomplished relationship selling Proven sales track record Recruiter training Sales management Team leadership Sales coaching Accomplishments Aerotek Top Producer Midwest 2007 2008 Devised successful recruiting plans multiple clients cementing positions cornerstone accounts. Created strategies develop expand existing customer sales. Experience 07/2016 Current Business Development Manager Company Name － City State Positioning information security solutions large Commercial Public Sector clientele; Ability effectively profile target accounts; Professional networking build relationships C-level executives decision making managers targeted clients; Continuing education evolving networking, unified communication, virtualization, storage technology. 02/2016 07/2016 Engineering/IT Account Manager Company Name － City State Responsible day day activities necessary billable headcount, revenue, margin growth. To ensure client satisfaction service delivery New Business Development, Account Management, Recruiting Leadership/Mentorship dedicated team Technical Recruiters. Train develop recruiters. Recruit necessary order fill strategic positions. 09/2010 01/2016 Account Executive Company Name － City State Industry: Healthcare IT Project, Technology Staffing Solutions. Responsibilities: Identify, prospect secure business opportunities support new revenue growth specific geographic area; Develop implement sales/recruiting strategies new account prospects focusing primarily higher margin retail prospects new business opportunities within active inactive accounts; Drive activity/results leveraging consistent application best practice sales processes initiatives; Work primarily within Healthcare industry (payers, providers life science). Lead, develop mentor recruiters. 08/2009 09/2010 Business Development Manager Company Name － City State IT Project, Technology Staffing Solutions. Responsibilities: Identify, prospect secure business opportunities support new revenue growth specific geographic area; Develop implement sales strategies new account prospects focusing primarily higher margin retail prospects new business opportunities within active inactive accounts; Work Regional Director VP plan, conduct follow sales calls; Drive activity/results leveraging consistent application best practice sales processes initiatives. 05/2005 08/2009 Senior Account Manager Company Name － City State Civil Engineering, A&E, Environmental GC. Responsibilities: Specialized contract staffing civil engineering, environmental, architectural construction industries; Responsible entire sales process, including prospecting, selling, negotiation, closing; Sales forecasting, lead generation prospecting; Strategically manage call cycles; Expand maintain territory business working accounts meet exceed annual sales objectives; Maintain superior relationships contacts decision-makers; Consistently maintain monthly sales quota revenue goals; Maintain activity standards (number sales calls, quantity face face meetings, time spent prospecting, account renewals, etc.); Maintaining sales activity Siebel database reporting purposes; Train develop recruiting teams fulfill delivery. 01/2004 05/2005 Senior Recruiter Company Name － City State Consulting client hiring managers thoroughly understand clients' needs; Developing creative sourcing strategies leveraging resources recruit high caliber candidates online social networking, direct sourcing, community involvement, professional networking, local media resources; Interviewing assessing candidate qualifications combination behavioral interviews competency based evaluations; Developing network ready work candidates meet current anticipated needs clients; Facilitating interviews candidate client, including candidate preparation client briefing; Conduct debriefing candidates customers following interviews; Develop long term relationships employees assignment providing career coaching; Maintaining updating thorough, accurate, compliant documentation client, candidate temporary interactions via technology solutions. 05/1999 04/2003 Managing Director Company Name － City State Sheet/coil steel sales; Secure new existing business; Supervise warehouse staff; Organize loads delivery/collection; Maintain inventory. Education May 1999 Bachelor Science Technology Management University Bradford － State UK Technology Management Skills Salesforce, Siebel, Fox Bullhorn CRM/ATS experience.",BUSINESS-DEVELOPMENT
"PAMPERED CHEF Summary Adept organizing facilitating management team building training programs well staff customer appreciation activities created exceptional team camaraderie, customer loyalty, company growth! An award-winning recognized salesperson Corporate trainer. Organized, fun, driven! Effective using efficient techniques sales training focusing needs team members, corporation, customer. Dependable, resourceful, approachable, liked, hands-on! Highlights 21 years sales, corporate training, team building Pampered Chef Berkshire-Hathaway Company. Proficient organizing group events staff training activities clear objectives outcome goals. Experienced creating presenting training workshops groups 1 3,000 product knowledge, sales techniques, customer service, smart business practices, team building. Featured consultant Pampered Chef's 2014 nationwide Training DVD. Enthusiastic, approachable, easy-to-learn from. Consistent Excellence Awards achiever (Top 1.5%) sales, team production, recruiting. Featured several corporate-sponsored (and produce) literature pieces sales training expert industry. Utilize Creative Training Techniques business games create fun, learning-centered environment. My live cooking shows workshop presentations selected made available corporate website's Online Training Center. Committee's served: Consultant Awards Incentives Committee, Product Development Committee, Recipe Advisory Committee Experience 02/1995 Current Pampered Chef City State I continually, successfully, organize coordinate regional customer appreciation employee training events. I develop training materials help team members maintain improve business practices job skills. I regularly train team members person virtually become marketing, selling, recruiting, product-line expert! I extensive experience training employee's one-on-one groups 3,000. I organize thoughts logically explain concepts clearly clear focus. I well-spoken demeanor attracts participation among group. I proven track record training's well received ultimately income-producing company. I generous team individual praise; I recognize company wants see repeated. This leader practice I feel I've mastered. Creating team camaraderie positive work culture something I excel at; always leads company loyalty increased production. 06/1992 06/1995 Chief Concierge, Team Leader Company Name － City State Our goal, Concierge, create positive, service-oriented, classy, FUN environment guests 875-room property! My goal make sure guest felt right home, WERE home. It important solution every guest request challenge perceived truly easy make happen. I encouraged team bring ""the Wow factor"" life; (ideally) hear every guest reply ""Wow!"" heard request completed! It truly entertaining, outside-of-the-box-thinking, creative solution seeking job! 01/1988 06/2003 Founder/Public Relations/Lead Instructor Company Name － City State Raised entrepreneurial family, I opened dance tumbling school 18. I researched prime location options, formulated vision successful business plan I implemented own. Thirty students quickly skyrocketed hundreds (both youth adults). My ability interact clients courteous positive manner secured loyalty patronage. This business venture put thru college made substantial income. At 28, ready retire teaching, I marketed ""sold"" clientele another local dance school truly substantial profit. Education 1992 Bachelor Arts Athletic Training/Sports Medicine San Diego State University － City State USA Athletic Training/Sports Medicine San Diego State San Diego, CA, San Diego I completed 5-year internship working university's athletes graduated outstanding grades field Sports Medicine Athletic Training. 1990 General Education Grossmont College － City State USA 1989 Fire Science/Emergency Medical Technician (EMT) Miramar Community College － City State USA Living rural community, residents dependent volunteer fire department medical fire emergencies paid departments could arrive. After watching grandmother pass away one family capable providing CPR, I realized I needed step joined local Volunteer Fire Department. I completed EMT training Miramar College, 12-week National Fire Academy, I one 4 women pass. It truly physically challenging endeavor I've ever completed, certainly one I incredibly proud of! I served volunteer Firefighter/EMT San Diego Rural Fire Department 4 years. Accomplishments Manage successful sales team 150 consultants consistently achieve monthly corporate incentives. Am consistently among Pampered Chef's elite 1.5% sales, recruiting, organization growth. Have earned Pampered Chef's Premiere Level Incentive Trip 21 consecutive years; earned strictly thru personal sales, personal recruiting, team production. These achievers represent top 2% Company. Recently achieved $1.5 Million Career Personal Sales. Lead team, course 20 years, sold nearly $10 Million Pampered Chef product. Was presented Pampered Chef's Hospitality Award graciously welcoming local consultants (whose immediate upline live state) join us teams' training events. At 16, I auditioned selected tour United States National Dance Academy; performing for, teaching dance thousands dancers 33 cities nationwide. 4,000 auditioned. 35 selected. I executed fundraising activities solicited local organizations raise required $5,000 travel housing expenses. At 18, I launched dance tumbling school. I operated successful business 10 years, I chose ""sell"" clientele another local dance studio. At 19, I completed, graduated from, National Fire Academy San Diego, CA. Was 1 7 awarded high school's ""Valiant V"". Selected school staff, award recognizes above-and-beyond participation service high school community. Skills Enthusiastic people person Strong public speaking skills Motivational inspirational Goal-setting, goal-achieving Great organizational skills Creative training techniques Group instruction Learning strategies Writing Team building Problem solving Group one-on-one coaching Curriculum development Encouraging group participation Implementing team incentives ​Self-driven Creating performance motivation High level professionalism",CHEF
"ASSOCIATE VICE PRESIDENT FOR COLLEGE ADVANCEMENT PUBLIC RELATIONS Executive Profile I've worked higher education administration 7 years, predominately advancement public relations university community college level. In addition, I've taught authored 20 unique college courses primarily business discipline Currently, I privilege serving Mississippi Delta Community College Associate Vice President College Advancement Public Relations. In role, I serve Chief Advancement Chief Communications Officer reporting College President. A member college's senior administrative team since 2010, I also serve President's Cabinet. As Executive Director MDCC Alumni Foundation, Inc., I overall responsibility advancement college including alumni affairs, annual giving, major gifts, records, planned giving, donor relations, events. I also responsibility public relations including college marketing, communications news. Professional Experience Company Name City State Associate Vice President College Advancement Public Relations 07/2009 Current Responsible college wide public relations, marketing, advertising Executive Director MDCC Alumni Foundation, Inc. Company Name City State Director Development 07/2007 07/2009 Major gifts fundraiser responsible multi-million dollar comprehensive campaign; Coordinate fundraising efforts among Academic Deans, University Vice Presidents, Board Members, Prospective Donors Significantly increased overall fundraising success cultivating largest gift university's history ($3.1M) Company Name City State Adjunct Instructor 08/2006 05/2007 Courses taught: Principles Management (Undergraduate Level; 220 students per class); International Business (Graduate Level Team Teacher) Company Name City State Instructor, Assistant Basketball Coach, Webmaster 08/2004 05/2006 Courses taught – Economics; Personal Finance; Advanced Computer; Web Design; Business Law College Credit Other duties: Assistant Coach (Basketball); Webmaster creator school website; Student Council Advisor; School Newspaper Advisor (Certified MPSA Teacher) Education MBA Management Marketing 2005 Delta State University City State United States 3.89 GPA BBA Management Marketing 2004 Delta State University City State United States Graduated honors: Summa Cum Laude; Received The First Diploma highest grade point average undergraduate class 3.98 GPA Overall; 4.00 GPA Major Doctor Education Degree Higher Education Administration Delta State University City State United States Coursework comprehensive exams completed: December 2012 Core Accomplishments Mississippi Delta Community College Alumni Foundation, Inc. Increased annual contributions 500% since becoming Executive Director Total annual giving averaged $72,000 five year period prior employment. In 2013 fiscal year, annual contributions exceeded $350,000. As June 2014, total pledges receivable anticipated 2024 exceeded $420,000. Prior 2010, pledges receivable exceeded $100,000 Instituted following new programs private donations: The Staff Appreciation Fund, The Robert W. Steinriede Faculty Development Fund, The Emergency Student Support Fund, The School Support Fund Athletic Improvement Fund Increased alumni directory 1,500 known constituents 15,000 Delta State University Alumni Foundation, Inc. Cultivated secured largest single gift history Delta State University $3.1 million bequest matriculating 2014 Secured funding two professorships totaling $250,000 Initiated coordinated first 2 phases University's $40 million campaign Developed implemented The Corporate Scholarship Program resulting immediate enrollment increase 20 students first year Skills Personal Effective written verbal communication skills Effective managerial administrative skills Ability adapt respond various situations Ability maintain high level confidentiality Ability work diverse staff, faculty, students, donors Institutional Advancement Experience working non-profit Board Directors volunteers Working knowledge budget development, fiscal administration, foundation fiduciary responsibilities including accounting, contracts, budgeting cost control principles including Generally Accepted Accounting Principles automated financial reporting systems Knowledge federal state financial regulations Ability analyze financial data prepare financial reports, statements projections Working knowledge skill involved bookkeeping processes associated receiving, acknowledging, recording contributions Working knowledge development practices including annual campaigns, major gifts campaigns, endowments, investment policies, scholarship programs, donor recognition, community relations Ability maintain relationships significant influential individuals Ability solicit gifts Public Relations Proven ability lead manage comprehensive strategic communications, media relations, marketing program advance organization's mission goals Experience planning, writing, editing, production newsletters, press releases, annual reports, marketing literature, print publications directories Experience planning, promoting, facilitating events Experience creating maintaining institutional websites social media platforms Experience developing disseminating information relation crisis emergency event Technology Literacy Banner (Ellucian, Inc.) database including advancement module prospect management The Raiser's Edge Fundraising Software (Blackbaud) QuickBooks Nonprofits FindWealth 8 (Wealthengine) Adobe Creative Cloud programs applications including Photoshop, Illustrator, Muse Premire Pro All standard Microsoft Office Programs (including word, excel, access others) Styleguard editing software Joomla! 3 web development Certifications Local Project Agency (LPA) Project Development Management Training – MS Dept. Transportation (2013) Graduate Mississippi Community College Leadership Academy (2012) FEMA Certified ICS-100, Introduction Incident Command System (2009) FEMA Certified ICS-200, ICS Single Resources Initial Action Incident (2009) FEMA Certified IS-00700.a, National Incident Management System (2009) FEMA Certified IS-00800.b, National Response Framework (2009) Completed specialized training planned giving Council Advancement Support Education (2007) Community Service Curriculum Committee Adviser, Delta State University College Education (2012-Present) Volunteer Firefighter, Bolivar County Volunteer Fire Department (2001-Present); County Fire Chief 2010; Assistant Chief Training Officer 2008-2010; Captain 2007-2008; Firefighter 2001-2007 Board Member, Cleveland/Bolivar County Crime Stoppers (2007-Present) Board Member, Delta Center Community Economic Development (2007-2010) Affiliations Delta Human Resource Management Association Council Advancement Support Education (District III); Roles: Mentor, Annual Conference Volunteer Session Moderator Association Fundraising Professionals (Mississippi Chapter) College Public Relations Association Mississippi; Role: Elected May 2014 three-year board appointment association vice-chair (2014-2015), chair (2015-2016), past-chair adviser (2016-2017) Publications Abraham, D.R., Gibson, M.C., Novicevic, M.M., Robinson; R.K. (2009). Becoming outstanding management historian USA: Biographical research Wren's Bedeian's pathways. Journal Management History 15(1), 9-19. Novicevic, M., Williams, L., Abraham, D., Gibson, M., Smothers, J., Crawford, A. (2011). Principles outstanding leadership: Dale Carnegie's folk epistemology. The Journal Applied Management Entrepreneurship 16(3).",PUBLIC-RELATIONS
"SALES EXECUTIVE Summary SALES EXECUTIVE Results driven, customer centered sales executive 24 plus years experience different industries. Proven ability meet sales quotas deadlines, successfully capitalizing growth customer base maintaining sales integrity positive morale. Articulate communicator trusted associate ability connect wide variety customers prospects. Highlights Leadership Organization Planning Sales Presenting Customer Experience Customer Retention Marketing Strategy Discovering Customer Needs Coaching Mentoring Revenue Generation Knowledge Of Market Employee Relations Forecasting Relationship Building Performance Management Customer Prospecting Excellent Communicator Sales Reporting Networking Rapport Building Experience Sales Executive 12/2013 Current Company Name City State As main sales person company, charge Achieved 7% revenue growth prior year, generating 11% increase profits Analyze current market consumer trends thru sales data, interpreting data vendors, management effort capitalize sales profit opportunities Full responsibility management cost controls, inventory control, budgeting, scheduling P&L accountability Responsible recruitment, retention, training, HR functions 40 employees ensure quality standards executed conjunction corporate expectations Daily involvement inventory accountability system; ensuring accuracy availability Act liaison numerous vendors maintain retail environment consistently provides guests products desire meets sales quotas Execute key marketing promotional initiatives strategies maximize sales profit margins alignment company goals Rated top 10% company Customer Service Index scoring 550 locations Responsible maintaining superior operational standards customer service levels Provide sales leads corporate office based knowledge key customers, resulting 300k additional fuel gallons purchased key customers Handle various fuel issues ensuring compliance EPA standards inspections. Store Sales Manager 03/2007 11/2011 Company Name City State As Store Sales Manager I designed implemented corporate strategy new business development contract negotiations location. I utilized various systems record analyze sales figures effectively forecast future planning. Proactively managed HR processes 15+ team members ensuring policies aligned corporate standards. My strong leadership, focus led promotion small volume sales store largest area, training location geographical area, multi-unit management two units substantial time period. Achieved 20% revenue growth 2011 generating annuals sales $7M Generated minimum 9% revenue growth year year (2007 2011) Executed merchandising direction store analyzing market trends competitor data maximize sales Maintained awareness market trends retail industry, monitoring local competitors proactively staying ahead competition Handled escalated customer issues brought team Managed sales floor merchandising presentation stock levels Solely responsible several HR functions including; recruitment, on-boarding, performance management employee development. Sports Marketing Intern 08/2005 12/2006 Company Name City State As intern UNCW's sports marketing department I able combine business acumen love college sports fulfilling experience. I worked team individuals develop execute several high profile events still existence today. Assisted development Midnight Madness, University's largest sporting event Collaborated department members develop maintain successful sports loyalty program known Team Teal Handled promotions activities various sporting events Responsible opening preparing Seahawk shop daily sales customer satisfaction. Education Bachelor Science Communications December 1995 East Carolina University Communications ServSafe Certified 3/19/2018 Skills budgeting, Coaching, contract negotiations, customer satisfaction, Customer Service, direction, Employee Relations, focus, Forecasting, HR, inventory, inventory control, Leadership, analyzing market, Marketing Strategy, market trends, marketing, Market, Mentoring, merchandising, office, Communicator, Networking, new business development, Performance Management, policies, Presenting, processes, profit, promotion, quality, Rapport, recruitment, Relationship Building, retail, Sales, Sales Manager I, Sales Reporting, scheduling, strategy, employee development",SALES
"FRONT DESK ATTENDANT Summary Graduated Bridgewater State University May 2015 Bachelor's degree Aviation Management recently started MBA Aviation program Embry-riddle Aeronautical University Worldwide campus concentration International Business. Highlights Double Citizenship: American Brazilian. Excellent english communication skills Problem solving abilities Decisive Critical thinking Business systems analysis Interests Aviation Enthusiast commercial pilot licensed ANAC FAA. Languages Bilingual Portuguese/English Experience Front Desk Attendant 05/2015 10/2015 Company Name City State FBO business. Direct service private airplanes. Marshaling, fueling towing aircraft. Airline Operations Agent 05/2014 07/2014 Company Name City State Aircraft transit coordinator. Dispatchment company aircraft. Cargo Operations. Ramp Agent 12/2013 05/2014 Company Name City State Kept records room availability guests' accounts, manually using computers. Assisted guests special requests visits. Performed bookkeeping activities, balancing accounts conducting nightly audits. Education Bachelor Science Aviation Management May 2015 Bridgewater State University City State United States Aviation Management concentration in-depth knowledge standard airline operations. MBA Aviation International Business Present Embry-riddle Aeronautical University City State United States Aviation International Business study strategic planning international operations aviation related business' added core business courses. Skills Aviation Management Flight Aircraft English Managerial Strategic Planning",AVIATION
"CONSULTANT Executive Profile Innovative professional 15 years experience poised bring talent vision respected organization values hard work, dedication, results. Demonstrated expertise launching start-up companies, organizing long-term success, driving continuous growth prosperity strategic business plans. Specialist developing forecasting models scenarios, examining strategic performance, spotting market opportunities, identifying business threats, developing creative action plans corporate strategy. Proficient driving revenue growth, increasing sales, slashing costs, attracting new customers, maximizing profits, achieving corporate objectives operational excellence. Uniquely gifted leading teams, inspiring cross-functional collaboration, building productive relationships colleagues, clients, business partners. Skill Highlights Microsoft Office Suite InDesign Quickbooks Experience SPSS various CRM, ERP, Marketing Automation Systems Professional Experience Consultant January 2012 May 2016 Company Name City State Delivered business planning recommendations start-up fitness venture result tasked devising solid best practices strategy. Developed financial forecast operations budget. Instrumental creating private label product development, including creating business plans, identifying best-in-kind manufacturers, zeroing potential third party distributors. Increased revenue 20% segmenting local market developing business plans identifying potential high-end consumers services. President January 2014 January 2015 Company Name City State Drove project management, consulting, back-office services start-up educational services products provider.Oversaw operations management two facilities total school staff 80.Directed day-to-day financial, marketing, logistics functions. Developed comprehensive financial planning tools. Launched school 650 students 30 days approval. Increased sales 100% slashed operating costs 15%. Masterminded business development plans strategic initiatives build organic growth. Marketing Program Manager January 2010 January 2011 Company Name City State Spearheaded creation implementation marketing campaigns aimed C-level leadership behalf global enterprise software provider.Conducted market intelligence, statistical analysis modeling define prospects.Drafted business plans monitored budgets ensure ROI achieved. Increased sales lead generation 30% grew cross sales opportunities 100%. Slashed marketing spend 15% astute management vendor relationships adeptly negotiating contracts service agreements. Increased website traffic improving online content use search engine optimization. Exploited innovative marketing tools, including e-blast, webinars, targeted trade events. Director January 2005 January 2009 Company Name City State Designed, planned, coordinated client events start-up catering business serving high-income consumers corporate buyers.Addressed unique needs household management real estate companies.Meticulously guarded client objectives budget, profitability, quality. Masterminded branching traditional catering focus enter new segment market. Orchestrated last-minute wedding reception 24-hours notice location 150 miles away. Built reputation client satisfaction, focus quality service, keen attention detail. Deputy Director January 2000 January 2005 Company Name City State Developed, prioritized projects, mentored newly created team 10 lead analysts Fortune 500 financial services insurance company. Performed comprehensive market analysis industry research related strategic corporate initiatives trends. Analyzed, evaluated, advised potential mergers acquisitions.Exercised $2M P&L budgetary responsibility. Grew revenue 20% previous year ensuring adequate goal support. Slashed travel expenditures 30% accelerating group cost reductions. Key player opening new offices Asia identifying industry trends related market growth. Education Bachelor Arts International Relations International Relations Certificate Asian Studies Florida International University City State Finance Economics Program Certificate European Studies London School Economics City United Kingdom Languages Fluent Spanish Proficient French Basic Portuguese Continued. Skills attention detail, Automation, Basic, budgets, budget, business development, developing business, business planning, business plans, C, consulting, content, negotiating contracts, CRM, client, Economics, ERP, Finance, financial, financial planning, focus, French, InDesign, industry research, insurance, leadership, logistics, marketing, market, mergers acquisitions, back-office, Microsoft Office Suite, modeling, enterprise, operations management, Portuguese, product development, project management, quality, Quickbooks, real estate, reception, sales, search engine optimization, Securities, Fluent Spanish, SPSS, statistical analysis, strategy, strategic, unique, website",CONSULTANT
"SALES Career Overview Executive Assistant skilled multi-tasking maintaining strong attention detail. Employs professionalism superior communication skills meet client company needs. Skill Highlights Time management Meticulous attention detail Microsoft Office proficiency Invoice processing Travel administration Scheduling Self-starter Meeting planning Core Accomplishments Calendaring Planned meetings travel CEO. Scheduling Facilitated onboarding new employees scheduling training, answering questions processing paperwork. Process Improvement Oversaw implementation new phone system resulted cost-effective service. Research Investigated necessary information proper billing insurance companies, patients DMEs proper billing codes. Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Reporting Maintained status reports provide management updated information client projects. Planning Arranged, scheduled coordinated logistics travel itineraries staff 10 employees. Ensured staff equipped necessary supplies collateral long distance travel. Formally recognized playing instrumental role implementation cost savings measures. Experience Sales October 2014 Current Company Name － City State Coordinated customer facing webinars, including developing relationships vendors, tracking customer attendance post-webinar follow-up. Freelance January 2014 Current Company Name － City State Arranged appropriate travel, visas, agendas, necessary contacts country information.Maintained coordinated executive senior management vacation, day-to-day meeting travel schedules.Wrote distributed meeting minutes appropriate individuals.Coordinated customer facing webinars, including developing relationships vendors, tracking customer attendance post-webinar follow-up.Managed desktop publishing proposal memo typing. Executive Assistant Executive Assistant February 2011 July 2013 Company Name － City State Sole assistant Eastern half North America Highly versed linguistics, strategic writing language. Composed marketing documentation addition territory-wide email Prepared processed expense reports, enforced mandatory budget policies sales account managers Simultaneously managed calendars numerous executives Booked travel, international domestic Managed facility logistics, vendor maintenance Managed training classes ranging 5 50 guests McAfee's New York City office Staffed conferences held Jacob Javitz center New York City well Las Vegas' boutique hotel The Venetian Planned attended quarterly reviews five regions across North America. Human Resources representative New York City; conceptualized placed action uniform on- boarding manual Fully versed sales operational data, forecasting Assisted, importantly trusted, details personal matters. Designed PowerPoint presentations monthly divisional meetings top-level executives. Scheduled Board Directors meetings assisted meeting materials agendas. Maintained coordinated executive senior management vacation, day-to-day meeting travel schedules. Collaborated administrative team members, human resources finance department special projects events. Provided logistical support visiting executives coordination Executive Assistants. Coordinated customer facing webinars, including developing relationships vendors, tracking customer attendance post-webinar follow-up. Created maintained computer- paper-based filing organization systems records, reports documents. Investigated issues problems drafted responses urgent requests. Served Executive Assistant national sales manager, marketing manager senior product managers. Initiated updated yearly dealer agreements dealer applications. Approved travel expenses reimbursement requests. Arranged appropriate travel, visas, agendas, necessary contacts country information. Supervisor June 2006 February 2011 Company Name － City State Oversaw staff ranging 2-10 employees per shift Observed established trends market purposefully, divided sales micro-segments, order increase RTD sales Utilized revenue data along environmental factors primary source research based upon direct contact consumers. Education Bachelor's Anthropology Hunter College － City State Emphasis Linguistics Skills Microsoft Office Suite, Calendaring, Critical Thinking, Travel Arrangements Additional Information LINKS http://www.linkedin.com/in/rachellascalla",SALES
"DIRECTOR OF ENGINEERING Experience Director Engineering 01/2014 01/2016 Company Name Familiar complies hotels mission standards performing maintenance activities. Repairs wide variety kitchen refrigeration equipment walk-in freezers, industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers, dishwashers, water. Troubleshooting repair models commercial laundry equipment operate. Has ability read interpret technical information (engineering, mechanical, electrical). Maximize maintenance team potential balanced focus operations, guests, employee, owner's satisfaction. Represents engineering department daily HOD morning meetings. Priorities, plan, schedule assign supervise engineering department staff. Oversee maintenance tasks, work orders special projects ensuring timely accurate completion. Respond guest's maintenance needs promptly ensure guests receive professional, efficient prompt courteous service hotel standards. Maintain physical appearance operational efficiency hotel including physical. Mechanical, electrical, plumbing etc. Installation maintenance equipment related HVAC, Water treatment, Fire Safety etc. Perform daily weekly property document inspections. Ensure property, grounds, physical plant, work areas maintained standard safety equipment conditions code. Establish maintain department equipment supply inventory levels appropriate property requirements. Provide training staff supplies, inventory, maintenance ordering procedures. Train engineering department staff correct maintenance procedures assists repairs needed. Maintain, monitor, test hotel's emergency security systems, features like Fire Alarm, CCTV, baggage scanners etc. Double Tree Suites Hilton, Chief Engineer Security. Supervising, consulting on, troubleshooting complex electrical equipment issues Determining cause control power system failures taking necessary corrective action. Install, repair, maintain electrical air conduction system. Supervising consulting complex installations repair projects Monitoring evaluating work productivity Monitoring evaluating equipment operation energy efficiency Overseeing vendors contractors serving technical point contact Monitoring changes National Electric Code identifying training requirements subordinates Supervising subordinate employees includes coaching, counseling, training, evaluating Budget: Estimated expenditure staff salaries allowance, maintenance contracts, training, purchase equipment, materials, tools, instrument, furniture. Manpower Planning: Estimating required technical manpower coordinating personnel department recruit additional manpower required. Drafting, finalizing, implementing maintenance schedule system complaint registers work orders. Processing bills: include bills water, electricity, fuels etc. Coordinating, supervision inspecting vacant room. Record keeping, parts ordering, purchase order, inventory, payroll job assignments dispatch. Rotate Manager duty. Director Engineer 01/1993 01/2010 Atlantis Paradise Island Responsible day-to-day operations engineering, core responsibility leadership guidance. Included ten Kitchens, fourteen Restaurants, select, develop, retain protected class employees. Evaluates safe work practices job performance reviews. Maintains care use supplies, equipment, etc., performs regular inspections resident areas rooms sanitation, order, safety, proper performance assigned duties. Performs regular inspections resident, ancillary, common areas sanitation, order, safety, comfortable environment. Assures engineering staff always follows established safety regulations use equipment supplies. Inspects storage rooms, utility, janitorial closet, etc., upkeep supply control. Requisitions supplies equipment maintains adequate inventory levels provide clean, safe, comfortable environment. 400 hundred guest rooms, painting, carpentry, electrical repair service, Air conditions, Locksmith, four pools 3 spas, two commercial laundries service repair, purchasing, storeroom supplies, landscaping, sewerage plant service repair, 8 Boilers service repair, 4 chillers service pm, 4 generator service pm, Engineering budget, capital budget 5 million dollars, renovate rooms equipment's, engineering staff training, safety training employee, 8 supervisors, 55 line staff, utility Paradise Island include roads repairs, baggage handling systems, runway maintenance, airfield lights 7 cabins yacht. CurrentChief Engineer 01/2016 Continental Luxury Property Management Evaluates electrical systems, products, components, applying knowledge electricity materials. Install, repair, maintain electrical air conduction system. Provide mentorship maintenance staff advising safety procedure. Develops maintain positive customer relationship, helping contribute company's star rating. Evaluate generator load whole house. Work History CurrentChief Engineer 01/2016 Continental Luxury Property Management Evaluates electrical systems, products, components, applying knowledge electricity materials. Install, repair, maintain electrical air conduction system. Provide mentorship maintenance staff advising safety procedure. Develops maintain positive customer relationship, helping contribute company's star rating. Evaluate generator load whole house. Director Engineering 01/2014 01/2016 Company Name Familiar complies hotels mission standards performing maintenance activities. Repairs wide variety kitchen refrigeration equipment walk-in freezers, industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers, dishwashers, water. Troubleshooting repair models commercial laundry equipment operate. Has ability read interpret technical information (engineering, mechanical, electrical). Maximize maintenance team potential balanced focus operations, guests, employee, owner's satisfaction. Represents engineering department daily HOD morning meetings. Priorities, plan, schedule assign supervise engineering department staff. Oversee maintenance tasks, work orders special projects ensuring timely accurate completion. Respond guest's maintenance needs promptly ensure guests receive professional, efficient prompt courteous service hotel standards. Maintain physical appearance operational efficiency hotel including physical. Mechanical, electrical, plumbing etc. Installation maintenance equipment related HVAC, Water treatment, Fire Safety etc. Perform daily weekly property document inspections. Ensure property, grounds, physical plant, work areas maintained standard safety equipment conditions code. Establish maintain department equipment supply inventory levels appropriate property requirements. Provide training staff supplies, inventory, maintenance ordering procedures. Train engineering department staff correct maintenance procedures assists repairs needed. Maintain, monitor, test hotel's emergency security systems, features like Fire Alarm, CCTV, baggage scanners etc. Double Tree Suites Hilton, Chief Engineer Security. Supervising, consulting on, troubleshooting complex electrical equipment issues Determining cause control power system failures taking necessary corrective action. Install, repair, maintain electrical air conduction system. Supervising consulting complex installations repair projects Monitoring evaluating work productivity Monitoring evaluating equipment operation energy efficiency Overseeing vendors contractors serving technical point contact Monitoring changes National Electric Code identifying training requirements subordinates Supervising subordinate employees includes coaching, counseling, training, evaluating Budget: Estimated expenditure staff salaries allowance, maintenance contracts, training, purchase equipment, materials, tools, instrument, furniture. Manpower Planning: Estimating required technical manpower coordinating personnel department recruit additional manpower required. Drafting, finalizing, implementing maintenance schedule system complaint registers work orders. Processing bills: include bills water, electricity, fuels etc. Coordinating, supervision inspecting vacant room. Record keeping, parts ordering, purchase order, inventory, payroll job assignments dispatch. Rotate Manager duty. Director Engineer 01/1993 01/2010 Atlantis Paradise Island Responsible day-to-day operations engineering, core responsibility leadership guidance. Included ten Kitchens, fourteen Restaurants, select, develop, retain protected class employees. Evaluates safe work practices job performance reviews. Maintains care use supplies, equipment, etc., performs regular inspections resident areas rooms sanitation, order, safety, proper performance assigned duties. Performs regular inspections resident, ancillary, common areas sanitation, order, safety, comfortable environment. Assures engineering staff always follows established safety regulations use equipment supplies. Inspects storage rooms, utility, janitorial closet, etc., upkeep supply control. Requisitions supplies equipment maintains adequate inventory levels provide clean, safe, comfortable environment. 400 hundred guest rooms, painting, carpentry, electrical repair service, Air conditions, Locksmith, four pools 3 spas, two commercial laundries service repair, purchasing, storeroom supplies, landscaping, sewerage plant service repair, 8 Boilers service repair, 4 chillers service pm, 4 generator service pm, Engineering budget, capital budget 5 million dollars, renovate rooms equipment's, engineering staff training, safety training employee, 8 supervisors, 55 line staff, utility Paradise Island include roads repairs, baggage handling systems, runway maintenance, airfield lights 7 cabins yacht. Education Jan 2014Penn Foster school, course Revisions the: national Electrical code, loads, Service, Over current Protection. Mainstream Engineering Corporation, EPA Section 608 Type Universal Certification. Mold Awareness Inspection, Certificate 01/1993 Central Piedmont College City State Assemble, install, test, maintain electrical electronic wiring, equipment, appliances. Diagnose malfunctioning systems, apparatus, components, using test equipment hand tools. Connect wires circuit breakers, transformers, components. Inspect electrical systems, equipment. Associate Degree Course consisted of, electrical, electrical code, commercial resident wiring, Physics, calculation, automatic controls, electrical schematic, reading wiring diagrams, reading blueprint, industrial electronic electrical, installing generators sizing, wiring single 3 phase, havoc troubleshooting, first aid skills, direct alternating current, communication skills. ECM Maintenance, Certificate Orlando FL. Course consisted Electrical codes update code book, theory, safety standards, understanding fire alarm systems installation. Florida Solar Energy School, Cocoa FL Certificate. Course consisted Analysis site, designing system installing. Ashworth College, Norcross GA Certificate Course consisted theory, general principles refrigeration, fundamental factor, mathematics technicians, temperature pressure, refrigeration cycle, Refrigerant recovery recycling, troubleshooting refrigerant problemsRitz Carlton Hotel, Training Management course, CA.Training consisted customer services skills, listen understanding customer, problem-soling skills, leadership skills, communication skills, maintain calm regardless customer's attitudes. Summary Objective: To successfully implement communication engineering skills strong growing company. Qualification: Self-motivated; able work independently team member meet operational deadlines. Function well high pressure atmosphere. Adapt easily new concepts responsibilities. Developed interpersonal skills dealt diversity professionals clients Electrical Resident Commercial Laundry Equipment Kitchen Equipment Air Condition Plumbing Electrical Motor Control Outstanding Customer Service Troubleshooting Diagnostics Electrical Mechanical Repairs Preventive Maintenance Interests Maintenance included Kitchens, Restaurants, 200 guest rooms, painting, carpentry, electrical repair service, Air conditions, Locksmith, 1r pools, commercial laundries service repair, purchasing, storeroom supplies, landscaping, sewerage plant service repair, 2 Boilers service repair, service pm, 500 amp generator service pm, Engineering budget, capital budget 150000 dollars, renovate rooms equipment's, engineering housekeeping staff training, safety one kitchen two restaurants, one laundry, landscaping, pool, 18 hole Golf Course. Highlights Book, Repairs Budget 5, Safety Budget, Scanners Carpentry, Staff Coaching, Training Communication skills, Supervision Communication, Supervising Skills, Test equipment CA, Troubleshooting Consulting, Type Contracts, Wiring Counseling Customer services Designing Drafting Engineer Estimating Features First aid Focus Hand tools HVAC Inventory Leadership skills Leadership Materials Mathematics Mechanical Meetings Painting Payroll Performance reviews Personnel Physics Plumbing Property Management Purchasing Read Reading Record keeping Skills Book, budget 5, Budget, carpentry, coaching, communication skills, communication Skills, CA, consulting, contracts, counseling, customer services, designing, Drafting, Engineer, Estimating, features, first aid, focus, hand tools, HVAC, inventory, leadership skills, leadership, materials, mathematics, Mechanical, meetings, painting, payroll, performance reviews, personnel, Physics, plumbing, Property Management, purchasing, read, reading, Record keeping, Repairs, Safety, scanners, staff Training, supervision, Supervising, test equipment, Troubleshooting, Type, wiring",ENGINEERING
"SALES Summary Self-motivated individual offering strong work ethic determination complete tasks timely manner. Accurate detail-oriented extensive bookkeeping clerical knowledge. Highlights Accounts receivable professional Effective time management Knowledge Sap Excellent managerial techniques Expert customer relations ADP, SAP, MICROSOFT WORD, EXCEL, OUTLOOK, QUICKBOOKS Accomplishments Reduced open invoice cycle time 90 days 10 days developing new dispute reporting procedures. Experience 04/2016 Current Sales Company Name － City State Sold Auto, Home Renters, Motorcycle policies, Cross selling current new customers. Followed current old customers ensure happy services. 01/2015 03/2016 SERVICE ADMIN/BOOKEEPER, RUSH ENTERPRISES Company Name － City State Match coded paperwork invoices departments. Assisted managers hiring procedures, screening candidates, coordinating interviews. Assisted new hire paperwork benefit packages i9 forms. Ordered parts delivered well Handled month end year end closing audits. Responsible continuing education, training, certification new experienced employees Filed invoices paperwork needed. Processed Peterbilt Cummins warranty claims Handled Paccar Roadside invoices. Reconciled vendor statements checked accuracy. Assisted Month End Close. Filed daily cash sales summary sheets. Processed new hire drug screen paperwork needed. Performed daily reports four different locations units areas. Contacted several vendors units due service non payments Handled inventory two locations input SAP system. 12/2014 02/2015 INVENTORY CONTROL SPECIALIST Company Name － City State Responsible ensuring inventory production quality efficiency levels implementing corrective action required. Prepared shipping documents products scheduled ship (i.e., Fed Ex, UPS). Monitored inventory controls ensure adequate product supply levels. Maintained distribution reports logs well sales collections company. 06/2008 11/2014 AGENCY SUPPORT SPECIALIST Company Name － City State Rated sales quotes including flood, home, auto, motorcycle, boat, travel trailers seven different companies see rate best fit customer's needs wants. Handled escrowed accounts. Sold auto, home, commercial policies Nationwide, Progressive, Hartford customers depending needs. Performed cold calling internet leads. Expertise resolving escalated customer issues. Handled commercial auto business calls insured needing certificate liability adding additional insured policy. Handled accounts escrowed verified accounts. Education 2017 BBA Accounting University Of Texas Permian Basin － City State United States Accounting Skills Accounts receivable, ADP, closing, cold calling, customer relations, inventory, managerial,EXCEL, mail, office, OUTLOOK, MICROSOFT WORD, Month End Close, policies, quality, QUICKBOOKS, SAFETY, selling, sales, SAP, shipping, time management",SALES
"PUBLIC RELATIONS MANAGER Summary [Job Title] bringing expertise listed equity index options well extensive experience regulatory inquiries examinations, retail professional trading practices back-office functions. Diligent driven [Job Title] achieved success variety roles increasing levels responsibility. An effective communicator team-builder strong analytical, management organizational skills. [Job Title] equipped excellent negotiation skills, market insight business acumen necessary guide struggling newly-formed companies financial success. Business Development Manager versed building strategic partnerships persuasion, negotiation personal presence. Business development professional successful acquiring, expanding managing key corporate accounts. [Job Title] consistently exceeds company objectives secure client satisfaction loyalty. Highlights Energetic work attitude Goal-oriented Bilingual [languages] Excellent time management skills Inspiring team leader Excellent sales techniques Fortune 500 partner experience Cold calling Prospecting cold calling Strategic account development Strong interpersonal skills Relationship selling Customer-oriented Energetic People-oriented Fluent Spanish Excellent communication skills Reliable Financial analysis Detail-oriented Analytical Strategic positioning Financial reporting Critical thinking Conflict resolution Strong organizational skills Active listening skills Accomplishments Increased revenue 312% 2011 Increased revenue 136 2012 Awarded “ Emergent Talent Program ” showing extraordinary leadership skills. Customer Relations: Earned highest marks customer satisfaction, company-wide. Workflow Planning: Implemented new work process flow increased department productivity. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Launched aggressive growth plans helped increase customer base [Number] [Number] customers. Experience Company Name September 2015 May 2016 Public Relations Manager City State Organized company formal structure, defined roles responsibilities position, planned growth company coming years, introduced concept Leassy extended enterprise. Analyzed data define characteristics potential customers future strategic allies ensure effectiveness marketing campaigns corporate approach. Worked closely founders identify geographical areas launch, testing different cities controlled markets. Assisted several events coordinated meetings investors clubs' representatives pitch promote idea, gaining recognition potential users prospective investors. Company Name August 2013 April 2015 Special Projects Manager City State Worked services manager design implement project increase acquisition specialized tools, technical training repair technicians. Three months post implementation customers complaints related general repairs time response reduced 50%. Synchronized different teams company work towards shared goals General Motors Venezolana, classifying car dealership one top tier Venezuela becoming member exclusive ""Club del Presidente de GM"". Worked communications liaison company's individual contributors senior leadership. Utilized voice workforce boost engagement satisfaction levels amongst employees. Spearheaded planning, design execution new quick oil filter change shop, looking increase sales capacity 30% cover important- size unattended market central part city. Company Name February 2011 July 2013 Relationship Manager Assistant City Performed processes Know Your Client (KYC) Anti Money Laundering (AML), complying regulators corporation's policies, achieving zero expired customer files. Maximized value Citibank Correspondent Bank calling clients frequent base identify new opportunity business, monitor transactional activity, evaluate usage/efficiency credit facilities. Worked along senior management team add new public private institutions clients performing thorough research market defining wanted key players. Decreased customer complaints related time response quality customer service 50% second quarter 2011 100% end year attentive relationship management. Developed enhanced 70 client relationships, increasing revenues division 1.7 Million 7.2 Million less two years cross-selling Citi's full range products services. Education BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS May 2016 Master Business Administration City State UNIVERSIDAD METROPOLITANA October 2010 Bachelor Science Business Administration Management City Venezuela Business Administration Management Financial Engineering Certificate Languages Spanish, English Skills approach, C, concept, Credit, Client, clients, customer service, English, senior management, Financial, Leadership, marketing, market, meetings, Money, enterprise, oil, policies, processes, quality, quick, relationship management, repairs, research, Selling, sales, Spanish, strategic, technical training",PUBLIC-RELATIONS
"EVENT LEAD PREP COOK ASSISTANT PASTRY CHEF Summary Talented cook diverse culinary background encompassing family style meals, restaurant management, site catering. Successful history motivating kitchen personnel maintain high performance standards excellence. Experience Event Lead Prep Cook Assistant Pastry Chef Jan 2015 Dec 2016 Company Name City State As Event Lead I expected deliver eating experience reflected integrity reputation company I employed by. In I responsible managing event team 40 people times. This included limited delegating responsibilities, managing break leave times, loading/delivering, training new employees. As Prep Cook I prepared food, desserts, drinks according recipes specifications executive chef. I also cooled, stored, labeled according industry health code standards. At I able creative input menu planning. As Assistant Pastry Chef I responsible completing daily prep list (ie. cakes, cookies, breads, pastries, candies etc.) according chef specifications recipes utilizing various baking methods equipment. I also charge training assisting two bakers daily prep. Also facilitating meeting regarding performance. After Exec Pastry Chef left I responsible scheduling, making prep lists, ordering various vendors, attending weekly BEO meetings, menu planning wedding cake deliveries. Line Cook May 2014 Dec 2015 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Verified proper portion sizes consistently attained high food quality standards. Maintained updated knowledge local competition restaurant industry trends. Led shifts personally preparing food items executing requests based required specifications. Regularly interacted guests obtain feedback product quality service levels. Achieved exceeded performance, budget team goals. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Cooked served food meals accordance planned menus, diet plans, recipes, portions, temperature control procedures facility policies. Positively engaged customers, offering menu information, providing suggestions showing genuine appreciation business. Practiced safe food handling procedures times. Verified freshness products upon delivery. Accurately efficiently prepared healthy, delicious fish, meat vegetable-based dishes. Line Cook May 2014 Oct 2014 Company Name City State Cooked served food meals accordance planned menus, diet plans, recipes, portions, temperature control procedures facility policies. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Verified proper portion sizes consistently attained high food quality standards. Maintained updated knowledge local competition restaurant industry trends. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Positively engaged customers, offering menu information, providing suggestions showing genuine appreciation business. Practiced safe food handling procedures times. Recommended menu items Executive Chef new dish development, holidays, special events promotions. Verified freshness products upon delivery. Accurately efficiently prepared healthy, delicious fish, meat vegetable-based dishes. Baker Dec 2013 May 2014 Company Name City State Mixed dough, scaled breads performed baking duties. Baked consistent quality items accurately mixing, dividing, shaping proofing. Operated bread slicers, proofers, ovens, packaging machines capable producing bread copious amounts minimal time. These tasks required one able feet 8 continuous hours temperatures often times exceeding 100 degrees. Properly wrapped, boxed, weighed bakery department products. Achieved exceeded performance, budget team goals. Sous Chef Jan 2010 Nov 2013 Company Name City State Developed menus, pricing special food offerings increase revenue customer satisfaction. Ensured staff understood expectations parameters kitchen goals daily kitchen work. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Maintained updated knowledge local competition restaurant industry trends. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Led shifts personally preparing food items executing requests based required specifications. Regularly interacted guests obtain feedback product quality service levels. Enhanced maintained central standardized recipe ingredient repository, including nutritional cost information. Recommended menu items Executive Chef new dish development, holidays, special events promotions. Education High School Diploma Thomas Edison Senior High School City State San Joaquin Delta Community College City State Skills Attention detail, budget, cooking, baking, customer satisfaction, delivery, special events, hiring, packaging, policies, pricing, producing, proofing, quality, recruiting, safety, scheduling, supervising.",CHEF
"S ENGINEERING INSTRUCTOR Summary Seeking Internship/Co-op field Electrical/Instrumentation Control Engineering Spring Summer 2017 Highlights MATLAB, Simulink, Siemens PSS@E, Power World, ETAP, LabVIEW, Multisim, RT-LAB, C++, MS office. Certificate Industrial Automation Control Apollo Knowledge Institute. July 2012 Sept 2012 Skills acquired PLC programming (Allen Bradley Siemens PLC), HMI, SCADA, Servo drives, VFD, Hydraulic Pneumatic control system. Experience Engineering Instructor Company Name Jun 2016 Jul 2016 Instruct supervise high school students build engineering projects. List projects: http://www.bluestampengineering.com/meet-the-students/palo-alto-16/. Graduate Teaching Assistant City State Company Name Jun 2015 Current Assist professor teaching courses Control system, Electrical Electronic circuits, Computer based industrial power system protection, Introduction C++ programming. Instrumentation Control Engineer City Company Name Oct 2012 Dec 2014 Execution experience DCS (Honeywell Experion PKS (C300 controller)) ESD systems. Supervised Electrical Instrumentation Installation Commissioning activities including Control motor loop check, Panel testing, Field Instrument Control Valve testing Shah Gas Development Project, Abu Dhabi, UAE. Prepared engineering documents Instrument Index, Instrument Control Valve Datasheets, Cause Effect drawings, Hook Drawing, MTO, Material Requisition, Vendor offer evaluation, Technical write up, preparation control system philosophy, FAT procedure etc. IEEE, API, ISA, IEC, NEC standards.). Intern City State Company Name Dec 2011 Dec 2011 Interacted worked plant operator chief engineer SCADA, HMI, PLC, control panel wiring, flow, pressure, level transmitter control valves. RESEARCH PROJECT Research ""Dynamic Stability Grid-Microgrid interconnection system using Fuzzy Logic Controller"". To design fuzzy logic controller limit switching transients enable smooth transition Microgrid Islanded mode Grid-connected mode. Matlab/Simulink-Simpower system Opal-RT simulation) Project ""Close loop traffic control system using PLC (Programmable Logic controller)"". To control time period traffic lights based density traffic using PLC (used LG PLC simulation). Education Master Science Electrical Engineering University Houston May 2017 City State Electrical Engineering 3.85 Digital Control System, Linear Multivariable Control System, Smart Grid Technology (Convex Optimization, Unit commitment, Economic dispatch), Industrial Power System Protection, Power System Analysis. Bachelor Technology Instrumentation Control Engineering Nirma University May 2012 City India Instrumentation Control Engineering 3.5 Analog Digital systems, Control System Design, Power Electronics, Instrumentation System. Certifications Certificate SPI Intools Smart Brains Engineering Pvt. Ltd. April 2014 May 2014 *Skills acquired SPI Intools, AutoCAD. Professional Affiliations IEEE April 2015 Present Skills API, Apollo, AutoCAD, Automation, C++, C++ programming, com, Controller, Electronics, engineer, engineering projects, FAT, Drawing, http, ISA, LabVIEW, Logic, MATLAB, MS office, NEC, Optimization, philosophy, PLC programming, PLC, RESEARCH, SCADA, Siemens, Siemens PLC, simulation, System Design, System Analysis, teaching, wiring Additional Information AWARDS, ACHIEVEMENTS PUBLICATION *12th Annual Graduate Research Conference (GRC 2016, UH), 'Fuzzy controlled VSC Battery storage system seamless transition Microgrid grid-tied islanded mode: 1-2' *Runners Robocon 2010, India (International level Robotics event organized Asia Pacific Broadcasting Union). *Graduate Tuition Fellowship, University Houston 2015 2016.",ENGINEERING
"CONSTRUCTION MANAGER Summary Construction/Masonry offering extensive experience heavy equipment operation. Willing able learn new skills. Dependable hard-working 5 years construction industry. Thrives fast-paced environment works complete projects quickly efficiently. Highlights Accurate measurements estimates Residential construction Leadership Exceptional problem solver Tiling Construction machinery operation Excellent driving record Strong communication skills Detail-oriented Friendly hardworking Problem solving Mathematical aptitude Plumbing Structural architectural pre-cast concrete ​Driver companies 26ft Flatbed Trucks Accomplishments Led crew 3 general construction laborers. Experience 01/2011 Current Construction Manager Company Name Extensively trained plumbing, carpentry, painting, plastering, machine servicing installation. Installed, repaired rebuilt tile, brick stone surfaces. Documented daily equipment inspections submitted daily inspection forms supervisor. Performed daily maintenance machines Operated equipment safely efficiently times. Loaded proper materials abiding safety legal standards. Assisted skilled workers construction projects phases rough finish carpentry. Cleaned construction areas avoid hazards. Mixed laid concrete raise top manhole street level. Completed indoor outdoor residential commercial construction projects. Arranged stored materials, machines, tools equipment. Cut materials specified sizes installation using power saws tile cutters. ​ ​ 01/2008 01/2011 Project Manager Company Name Transported materials, tools machines installation sites. Loaded proper weight requirements leaving pit. Operated equipment safely efficiently times. Serviced maintained vehicles heavy equipment. Transported materials, tools machines installation sites. Cut materials specified sizes installation using power saws tile cutters. 01/2005 01/2008 Warehouse Manager Steel Tier Tested machinery, equipment parts identify defects. Assembled installed wiring, electrical electronic components. Assembled maintained physical structures using hand power tools. Briefed new team members procedures project goals. Ordered supplies, tools equipment. Read manufacturer manuals, diagrams specifications prior repairing equipment. Coordinated schedules various construction departments plumbing works new existing buildings. Cleaned drains plumbing fixtures. Education 2004 Diploma North Rockland High School Languages Bi-Lingual (English Spanish) Skills Microsoft Word Microsoft Excel Group Leader Able read BluePrints",CONSTRUCTION
"FINANCE MANAGER Executive Profile Financial Lead company oversight, committed strategic management quality performance. Partner organization leaders effectively align support key initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Business development Performance management Customer-oriented Team Training Development Highly Analytical Budgeting forecasting expertise Accounting Finance Lead Leadership/communication skills Professional Experience Finance Manager September 2013 Current Company Name － City State Financial accounting lead division responsible P&L performance, achieving EBTIA working capital targets. Partner executive team driving strategic growth initiatives. Customer MDA negotiations, margin schedules profit models. Monitors divisional SOX compliance, month end procedures gap closure performance. Manages supports inventory control team, accounting clerk staff, contract coordinators, IT. Senior Administrator October 2011 September 2013 Company Name － City State In role, Senior Administrator responsible internal accounting human resource functions. Review G/L distribute P&L reports USA headquarters South East Asia (SEA) distribution center. Prepares budgets forecasts departmental executive level Supervise administrative customer service staff ensuring daily operations production department standards maintained Implemented control procedures; training decision makers key ratios operating activities. Developed maintains interactive sales reporting analysis system. Database used marketing, sales managers operational department Evaluate inventory levels monitor COGS. Ensures raw material price fluctuations inline product pricing Negotiate vendor contracts research alternative cost saving programs Review aging reports oversee collection efforts. Maintains sufficient cash flow minimal bad debt Established solid human resource position. Implemented necessary policies, ensuring company compliance state federal regulations Performs full gamut human resource tasks hiring termination. Director Accounting February 2007 June 2011 Company Name － City State As Director Accounting, primary role monitor control systems management reporting, ensuring accurate timely preparation financial statements. Supervised monitored accounting staff's daily club financial activity efficient business performance: A/P, A/R, Payroll, G/L Analysis, Inventory, cash bank reconciliation Reconcile assemble period end balance sheet packages Monitored created monthly inventory analysis four inventory accounts. Establish maintain internal controls according GAAP, SOX annual audits Prepared weekly financials; maintained budgets, prepared forecasts club department heads Filed monthly annual tax documents Processed new hires terminations; performed human resource functions Trained Director Accountants nearby affiliate clubs. Accounting Benefits Manager June 2006 February 2007 Company Name － City State Performed accounting support three company locations: accounts payable, accounts receivable, financial statement preparation executive staff, financial/variance analysis, budgets future projections Managed medical billing collections, deposit reviewed reports medical billing system Provided reconciliation six bank accounts; administered company's FSA employee accounts Set-up monitored budgets departmental managers; developed provided training ""cost conscious"" approach Identified, wrote implemented employee Exit Interview Process; evaluated termination reasons, prepared reports data appropriate retention methods; reviewed created company policies time attendance. Education Bachelor Science Business Administration Human Resource Management Western International University GPA: Cum Laude Cum Laude Accounting Certificate George Mason University Accounting Honors Society 2010 Skills Accounting, accounts payable, accounts receivable, administrative, A/P, approach, balance sheet, bank reconciliation, budgets, cash flow, contracts, customer service, Database, financials, financial, financial statement preparation, preparation financial statements, FSA, hiring, Human Resource Management, human resource, Inventory, inventory levels, inventory control, Director, management reporting, marketing, medical billing, Payroll, performance management, policies, pricing, product management, reporting, research, sales, sales reporting, tax, variance analysis",FINANCE
"PATIENT HEALTH ADVOCATE Summary As Patient Health Advocate, I highly motivated qualified customer service. By establishing quick rapport utilizing calming inquisitive style, I confident many years experience prove asset. I seeking position provide variety new skills experience. Skills Client relations specialist Conflict resolution techniques Focused customer satisfaction Skilled multi-tasker High customer service standards Call center management experience Telecommunications knowledge Proficient Microsoft Office Suite Skills Careful active listener Professional friendly, Multi-tasking, Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook Experience November 2016 Current Company Name City State Patient Health Advocate Ability motivate patients utilize therapy equipment accordance physician's direction. Combined skills encouraging complying equipment utilization facilitating effective efficient resolution patient accepts adhere to. Manage aspects patient compliance monitoring specified regional and/or state demographic using patient monitoring applications resources. Use application manage administration features, patient administration/data (loading correcting usage data, creating editing patient accounts) prioritizing work assignments. Conduct field office intervention calls assist staff specific patient support overcome barriers improve therapy usage. Create work orders schedule patients field office visits appropriately trained staff. Promptly professionally respond incoming telephone calls emails patients, employees referral sources. Monitor patient concerns, patient satisfaction grievance issues investigation resolution. Assist management developing solutions better enhance work flows process efficiency. September 2010 November 2016 Company Name City State Senior Customer Qualification specialist Respond telephone, fax EDI inquiries orders referral sources homecare patients. Document referral request coordination care. Provide information equipment supplies services. Assist walk-in patients selection equipment, supplies services. Demonstrate professional etiquette courtesy interfacing customers. Resolve patient/customer complaints identifying problems coordinating appropriate corrective action. Assesses patient needs promotes company products services. Complies adheres regulatory compliance areas, policies procedures ""best practices"". June 2010 September 2010 Company Name City State Customer Service Associate/Cashier Receives payment customers purchase merchandise. Operates cash register manages cash variances. Provides service customers. Processes customer sales include accepting payment, packs merchandise issues receipts change. Maintains appearance store may include, stocking performing general housekeeping duties. November 2008 May 2010 Company Name City State Customer Service Supervisor Supervise Child Support customer service call center. Duties included maintaining daily statistics unit monitoring daily performance service representatives providing constructive criticism help improve skills. Serve resource others resolution complex problems issues using ACSES software. Bi-weekly submission payroll. Hire new employees administer disciplinary action including termination. Supervise daily activity call center policy procedures. April 2006 November 2008 Company Name City State Case Manager Responsibilities included working families low-income families obtain child care assistance. Semi-annual reviews cases determine eligibility assistance. Managing new client orientations communicating daily clients status case. Education Training 1985 Alameda High School City State United States General High School Diploma",ADVOCATE
"TECHNICAL IT HEALTHCARE CONSULTANT Professional Summary Experience Technical Consultant building enterprise-class IT systems range industries as: financial businesses, health-care industry, telecommunication, distribution, manufacturing, transportation pharmaceutical. Skills Project Management Data Center Migration System Intergration Cloud Computing Services Application Integration Support Account Management Work History Technical IT Healthcare Consultant Company Name City State 04/2014 Current Design,Build, Test, Deploy base upon technical requirements vendor. System installations maintenance (Window 8 Professional server, desktop, network). Implementation Medisoft V20 Healthcare Application Clinical Healthcare Facility. Provided Data conversion existing system Medisoft V20. performance tuning troubleshooting server, network, desktop. Automation Backup/Restore. Participate on-call rotation 24x7. Linux System Administrator Company Name City State 10/2012 01/2014 Linux Red Hat configuration, installations, administration, monitoring twenty IBM Blades fault tolerant, snapshot, LVM, selinux. Manage troubleshoot Linux servers, network, application issues (Apache, Oracle, Java) System Administration, bash scripting, security, satellite patching, auditing, Unix automation Managing Administrating automation process utilizing Puppet Automation Tool implement applications, packages, upgrades window linux environment. TCP/IP networking troubleshooting maintain Level 2 3 support (24x7). UNIX/LINUX System Administrator Company Name City State 04/2010 08/2012 Managed, administered, provided remote troubleshooting analysis server/client configuration, TCP/IP networking hardware, protocols, LAN WAN technologies 500 servers running Red Hat version 5.6 Solaris 9.0 Veritas Cluster Server maintenance group applications VCS environment Apache, Tomcat, Web Logic primary support applications using Apache web logic VMware Administrator primary support applications running VM Oracle Middleware/Database system administrative support Data Center Migration Consolidation onto Cloud platform enables. Open System Technology diverted IBM mainframe Tools NetScout, Bib Brother, NGROSS, etc. LVM crated file systems match specifications UNIX servers System administration, scripting, security, patching, auditing, Unix automation PCI Compliance Patching primary support system application patching UNIX, Linus, Windows, Solaris System monitoring alerting tools; Maintain Level 2 3 support (24x7) DNS, NIS, NFS, Good Documentation skills Entry level experience Puppet Automation Tool Jumpstart, kickstart Manage highly distributed global network server. HP-System Administrator Company Name City State 02/2007 03/2010 This position requires maintenance support 900 servers running HP-UX 9, 10, 11i, linux servers. MC/Service Guard configuration maintenance exiting service guard clusters Oracle databases Ignite-UX configuration, install support DR build HP-UX Linux Red Hat configuration installations Red Hat version 5.3 IBM Blades, HP Blades Dell Blades Superdome created new Vpar partitions maintenance existing Scripting write shell scripts perform monitoring daily maintenance applications operating systems Disaster Recovery planning, implementing documenting LVM manage physical disks, luns, file systems volume groups Analyze technical business requirements/Engineering design layout Application maintenance support Highly Critical Application. HP-UX System Administrator Company Name City State 01/1995 02/2007 This position required maintenance support 1000 HP-UX servers running HP-UX versions 10.20 11.X. Performed system administration functions HP-UX server crisis management team Superdome SM, maintenance, patches upgrades HP_UX System Performance provided technical solutions customers high level support organizations within Hewlett Packard increase system performance Veritas Clustering primary support implemented VCS Clustering Disaster Recovery perform, document maintain DR procedure guideline Off-site DR drills KVM -created file systems match specifications UNIX servers Korn Shell scripting, security, auditing, UNIX Automation PCI Compliance Patching primary support systems. Education Bachelor Science Accounting Computer Science Georgia State University City State 1987 Hewlett Packard Corporation HP-Unix Training Support IBM Corporation Disaster Recover Certification Recipient Mathematic Scholarship Texas Southern University Technical Certification IT Technology Sponsor Ford Motor Aerospace Technology Division Programming Computer Science Georgia Tech Institute City State 1990 Technical IT Certification Programming Technology Georgia Tech Institute City State 1992 Certifications Deploy Hadoop Cluster Configuration Performance Tuning Load Data Run Application Monitoring Troubleshooting Provide Technical Assistance Administration Automation Hardware: IBM Blade Technology, HP Blade, Cisco UCS Blade Technology, Dell Technology, HP Servers, Skills administrative support, Apache, auditing, Automation, Backup, bash, Cisco, Clustering, Hardware, Consultant, crisis management, client, Data conversion, databases, Database, Dell, DHCP, Disaster Recovery, Disaster Recovery planning, DNS, Documentation, FTP, Hewlett Packard, HP, HP-UX, HP-UX 9, UX, HP Servers, IBM, IBM mainframe, Java, Korn Shell, LAN, layout, Linux, Logic, Managing, Medisoft, mail, Windows, window, Window 8, Middleware, Migration, network, NFS, NIS, operating systems, Oracle, PCI, protocols, Red Hat, servers, scripting, shell scripts, SNMP, Solaris 9.0, Solaris, System Administration, TCP/IP networking, Technical Assistance, Tomcat, troubleshoot, Troubleshooting, HP-Unix, UNIX, UNIX servers, upgrades, Veritas Cluster Server, Veritas Clustering, VM, WAN",HEALTHCARE
"DIRECTOR, FINANCE OPERATIONS Executive Profile Motivated executive professional 20 years progressive experience Publishing Non-Profit environments, including extensive experience project management, budgeting financial administration. Consistently achieved optimal utilization developing, delivering, managing operations process improvement planning, program coordination, cultivation strong business relationships. Possess established track record creating implementing programs long-term business strategies aimed company growth.High-energy, results-oriented leader continues ambitiously collaborating team player creates strategic alliances organization leaders effectively align support key business initiatives. Skill Highlights Project management Budgeting expertise (Capital Operating) Risk Management Analytical Skills Time Management Leadership/communication skills Negotiations expert Employee relations Self-motivated Customer-oriented Team Building Team Leadership Core Accomplishments Project Management: Eliminated excel budgeting addition ABM software solution streamlined data collection automated reporting functionality. Launched on-line service allowed camp programs register website verses manual excel tracking schedule. Launched Audubon's first corporate T&E credit card programLaunched Audubon's first procurement card program. Led process launching Audubon's first on-line invoicing solution. Each last 4 bullets reduced transaction processing 33%. Financial Reporting Streamline well automate financial reporting aligning budget accounting financial reporting management. Played lead role Instituting change coding expanded reporting beyond location tracking align projects outlined strategic plan. Operations Management: Spearheaded creation team known field solutions would become liaison home office 100 plus offices around country. Our focus, primarily financial support, also handled everything fund raising human resource concerns. Professional Experience Company Name August 2015 Current Director, Finance Operations City State After many years successfully managing budget/forecast process 100 million dollar national multi-state non-profit, I asked lead areas gift processing, banking risk management areas. These segments national institution fragmented much need leadership. Gift Processing led charge streamline overall process switching banking relationship financial institution best suited needs; working new caging partner technology area implement check processing application across network effort create efficient work flow. Risk Management working risk manager, streamlined allocation process creation insurance portal. This application created clearer view department head incurring segment insurance. We also successful aligning insurance policies fiscal year cycle. Banking Our focus consolidating banking relationships. The role online invoicing system set procurement card program allowed us close 35 bank accounts around country. Company Name October 2009 July 2015 Director Business Management Field Solutions City State Team leader 3 professionals whose goal liaison programs central office. The focus preliminary financial, however, assisted HR, Legal Technology concerns well. Led budget process kickoff, preparation, review process presentation board. Created clear precise financial reports program leaders management assist making sound business decisions. Reports ranging cash flow restricted reserves funding. These new reports examples I created assist managers decision making toward programs. Company Name May 2003 October 2009 Director Budgets City State Overhauled operating capital budget process implementing formal structured process aligned mission organization With 463 local Chapters, 22 state offices 44 Audubon Centers across country, My role lead entire process initial kick creation consolidating reporting package led presentation approval National board. Once budget approved, turned focus assisting year end process ensure programs achieved forecast current fiscal year. After year end complete, prepared first two required forecasts Audubon requires fiscal year. I led process transforming excel based budget process automated seamless solution known ABM (The Advanced Budget Module) integrated financial edge accounting package. This enhanced ability track, consolidate report budgets forecasts. Company Name January 2000 May 2003 Budget Manager City State Promoted Audubon's first Budget Directors position. Oversaw capital budget process Led conversion Audubon's annual budget monthly budget tracking schedule led better cash management individual program organization whole Company Name July 1999 January 2000 Business Manager City State As Business Manager Audubon magazine, role manage financial aspect publication membership program. The magazine membership budget represented 1/3 Audubon's total operating budget. In FY00, working publisher, forecast ad sales weak. We took evasive measures, reduce costs manufacturing staffing offset shortfall ad sales. Company Name February 1997 July 1999 Senior Financial Analyst City State Jobson Medical Information, LLC operates healthcare publishing communications company. It produces range publications, educational programs materials, live events, symposium Web sites reach, teach, influence healthcare professionals every month. I responsible entire budget process, product. When I joined Jobson, budget 30 million, I left 60 million. Through acquisitions start ups, company grew rapidly almost 5 years tenure. Company Name August 1995 February 1997 Financial Analyst City State Promoted financial analyst I worked operations manager prepare company's annual budget Company Name November 1994 August 1995 Billing Coordinator City State Join Audubon billing coordinator Optical division. Quick learner implementor satisfying changes processing; prompted first promotion Jobson, 10 months tenure. Company Name February 1991 October 1994 Accounting Clerk City State While working bond counsel law firm wall street. I initially backup segment department ranging accounts payable receivables, cash management payroll;eventually lead accounts receivables, cash management well system administrator IBM main frame solution. Education Wagner College Finance City State USA Completed several courses MBA program Bernard M. Baruch College, CUNY BBA Operations Management City State USA Minor Accounting Skills Interpersonal: Excellent time management, organization multi-tasking skills Take charge individual No one's fault attitude one team Technology: Microsoft office suite proficient Blackbaud financial software's Powerplan Budget/Forecasting solutions Datatel financial solutions Media Services Group (Magazine) software",FINANCE
"SOFTWARE ENGINEERING MANAGER Summary Human Resources professional practical understanding business needs extensive experience delivering innovative solutions local regional level. Areas expertise include conflict management, employee training, employee relations, training, payroll state federal laws. Highlights Hiring retention Training development Recruiting Compensation/payroll Employee relations Exceptional interpersonal skills Compensation administration Personnel records maintenance Affirmative Action compliance New hire orientation Mediation expertise Experience Software Engineering Manager September 2009 Current Company Name － City State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats standards, codec SDK integration, MPEG-DASH, API design documentation. BCD spinoff Imagine 2013) Nexio video servers applications facilitate collaborative workflow Nexio LAN video servers, services applications running various nodes. Media comes proprietary SAN generic storage NAS. Development team management, Nexio servers' applications (30+ products), Playout business unit: Relocated IL CA, took larger role, video server applications product suite well. Led team 6 Northridge, team 8 Naperville, team 8 (indirect report) Beijing. Adopted Scrum since 2014, ScrumMaster, team 3 6 Burbank; Naperville office closed 2013. Team migrated source revision control Mercurial Jenkins. Recipient ""Reuse Innovation Award"" IP reuse, major factor Server business unit turnaround. Released deliverables Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected executed SOA concept completion facilitate decoupled clients, 2 web services 10 services, selected hands-on projects include: Hercules web service web player solution based MPEG-DASH Created C++ engine process URI, handle sessions, deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based dash JS. Supports multiple raster sizes bit rates; ""ready go"" ""just time"" sessions. Team helped providing C# web service framework, CLI bridge layer, device testing. Published functional, REST API, URI specification document. JSON services TCP stack using C++ part SOA Created API framework classes; multi-threaded server side socket classes. Created header JSON parser top open source ""rapid json"" SAX style reader. Developed new services: Content Manager, Helper, Picon, Requestor. Evolved services: Encoder, GPRX, Helios, MB, Scavenger, Transcoder. Guided GPRX, Helper Requestor completion. Published 10 JSON protocol API documents 3rd party in-house use. Content Manager service primary-backup workflows Rules based engine manage media contents, metadata updates two domains. Architected developed new UMID based solution (gen 2) meet storage scalability needs. Scavenger, Transcoder low-res proxy management (C++, Win32, threads, TCP, binary protocol) Needed solution improve legacy products required regular hand holding, remained escalated. Proposed new approach, teamed up, successfully wrote two new products. MediaBase DLL, Nexio explorer assets (C++, MFC) Guided optimize original implementation 200K IDs meet proprietary storage scalability. Achieved constant UI performance milliseconds regardless user operation. Proposed introduce ""dta-handler"" architecture ftp-server Approach helped consolidate media formats one product build, scalability. Team added one converter DLL per media container format import export. Software Engineering Manager November 2005 August 2009 Company Name － City State Development team management, Nexio editing applications: Led team 8 Naperville, team 8 (indirect report) Beijing. Hired, mentored built core editing team size 8, collaborated expanded team Beijing. Established development process document consistent procedures peer code review guidelines. Team established crash dump analysis procedures help troubleshoot hard repeat issues. Released deliverables Video Editing Suite 2.5 Proposed architecture, teamed develop server integration modules video broadcast workflows. Principal Software Engineer August 1997 October 2005 Company Name － City State Harris Corporation acquired Leitch) Architected, designed, implemented fundamental DLL components evolution video editing product, major projects include (C++, Win32, threads, codec, SDK, GUI): Interactive playback architecture Media file reader writer components, scalable decoder encoder architectures. Video audio rendering engines Hardware integration modules, critical part business success post-production space. Interactive picon waveform drawing components 64-bit Unicode migration modules 4 million lines code. Software Engineer August 1994 July 1997 Company Name － City State DPS acquired Star Media; Leitch acquired DPS 2000). Star Media, technology startup, created video editing software Velocity post-production space. Designed developed projects include (C++, Windows) Project media management tools, Render Bank, video effects. Education M.S Computer Science Illinois Institute Technology － City State Computer Science B.E Electronics Communication Engineering National Institute Technology － City India Electronics Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer",ENGINEERING
"STAFF SERGEANT (E-5), PAVEMENT CONSTRUCTION EQUIPMENT CRAFTSMAN Summary Solutions-focused, versatile management professional veteran offering comprehensive background supporting U.S. military operations roles increasing responsibility 8-year career United States Air Force. Effective communicator quickly masters new roles technologies achieve positive results. Experience Staff Sergeant (E-5), Pavement Construction Equipment Craftsman 12/2012 Current Company Name City State General Project Manager: Managed various projects necessary personnel, include limited to, removal/replacement dilapidated asphalt roads, removal/replacement upheaved concrete sidewalk. Airfield Repair Project Lead Effectively lead 12 personnel repairing 267 airfield concrete spalls securing Air Traffic Control Movement Area Minot AFB B-52 bombers. Snow Shift Leader Supervised 15 military civilian personnel/managed 16 million dollar equipment fleet clearing 1.8 million square feet airfield pavements, 76 miles base roadways, 2.1 million square yards pavements. Reporting Official Tasked writing annual performance reports biannual feedback reports 3 personnel well promoting compliance USAF rules regulations. Antiterrorism/Force Protection (AT/FP) Barrier Plan Program Manager Guided 13 equipment operators hauling/placing 517 vehicle barriers safeguarding 55 mission critical facilities.Overhauled AT/FP Barrier Plan construction new facilities altered layout Minot AFB. Lock Out Tag Out Manager Successfully revamped program trained 53 personnel proper procedures regulations. Snow School Instructor Instructed interdepartmental, annual snow school 56 career-augmented personnel. Trained personnel proper equipment operating techniques, proper safety protocol snow removal priorities. Senior Airman (E-4), Electrical Power Production Journeyman 06/2010 08/2012 Company Name City State Project Leader Led work crews installing maintaining power generation equipment, responsible $5.2 million equipment supporting critical facilities 1 Special Operations Wing, Head Quarters AFSOC 38 tenant units direct supervision. Shop Logistic Inventory Manager Maintained accountability 10,000 dollars essential parts mission critical generator power production assets. Conducted weekly inventory count ordered parts needed. Secured fund availability reporting shop stock records leadership, enable decisions parts funding. Quality Assurance Program Managed generator quality assurance program, found corrected 25 discrepancies providing oversight $650 thousand dollars worth assets. CPR/AED Instructor Conducted monthly American Heart Association CPR/AED classes preparing 300 personnel contingency. CES Booster Club Member Organized booster club volunteered executing various fundraisers culminating 10 thousand dollars support squadron morale events. Senior Airman (E-4), Electrical Power Production Journeyman 01/2011 07/2011 Company Name City State Deployed Special Operations Central Command Macdill AFB, FL (Forward deployed Amman Jordan) Power Production Journeyman Repaired three generators saving Special Forces unit 125,000 dollars preparing generators rapid deployment. Relentless work ethic enabled engineering team complete 300 work orders compound facilities valued 15.2 million dollars. Awarded Joint Commendation Medal Facilitated troop movements 58 high value personnel installed two generators Multi-National exercise Early Victor. Directly contributed successful training Special Forces leadership teams three different countries. Airman First Class (E-3), Electrical Power Production Apprentice 06/2007 06/2010 Company Name City State Equipment Operation Maintenance Installs, operates maintains 37 permanently installed/46 mobile generators, including 2.8 Mega Watt power plant. Provides comprehensive customer training emergency generator operations automatic transfer panels (ATP). Performs preventive maintenance inspections ATPs, aircraft arresting systems (AAS) Barrier Arresting Kits. Valuable member Prime Base Engineer Emergency Force team AEF Enabler; worldwide deployable. Safety Program Monitor Monitored shops safety program; completed corrected spot inspections. Zero wing safety inspection right ups Airman First Class (E-3), Electrical Power Production Apprentice 06/2008 01/2009 Company Name City State Electrical Power Production Apprentice Maintained 277 generators automatic transfer panels seven Aircraft Arresting Systems valued $16 million dollars critical equipment. Critical member construction install two permanent BAK-12 systems valued $2 million dollars eliminating $36 thousand dollars contractor costs. Airman Basic (E-1), Basic Military Training Electrical Power Production Technical Training 01/2007 06/2007 Company Name City State Electrical Power Production Apprentice :Developed basic knowledge of: Installing, operating, modifying electrical generators, power production plants equipment, aircraft arresting systems. Skills Generator Operation Maintenance Skills including Automatic Transfer Switches Aircraft Arresting Systems Extensive knowledge equipment operation including: Ability troubleshoot fix generators brands sizes Advanced capability install generators automatic transfer panels Aircraft Arresting Systems Great skill tracing circuits figure solutions electronic problems. Ability figure load bearing equipment right generator size. Equipment Operation Maintenance Skills extensive knowledge equipment operation including: Airfield Front Mounted Rollover Plow Duel Drum Steel Wheel Roller Sheep's Foot Roller Airfield Front Mounted Snow Blower Dump Truck-Single Drum Steel Wheel Roller Airfield 18' Front Mounted Snow Removal Broom Excavator-Skid steer Loader w/ Attachments Airfield 20' Front Mounted Snow Removal Plow Grader Street Sweeper Backhoe Loader Industrial Tractor Trencher Bulldozer Pneumatic Roller Water Truck Crane-Scoop Loader Rigid Pavement Installation Repair Skills Extensive knowledge concrete operations start finish including: Excavation existing material and/or degraded concrete Laying subgrade base course proper compaction techniques Setting aluminum forms (both rigid flexible)/setting wood forms -Preparing pour pouring concrete Finishing concrete full range hand power tools Landscaping surrounding area cleaning work site Flexible Pavement Installation Repair Skills Extensive knowledge asphalt operations start finish including Removing degraded asphalt and/or existing material Preparing subgrade base course. Paving hot mix via paver/grader/by hand Paving cold mix Rolling pneumatic tire rollers steel wheel rollers. Landscaping surrounding area cleaning work site Snow Removal Operations. Extensive knowledge snow removal operations including: Snow removal active airfields ensure safety incoming outgoing flights. Providing snow removal parking lots neighborhoods ensure safe travel 11.6 thousand base personnel. Communication Skills Excellent leadership ability overall group instruction Project estimation planning aptitude Excellent public speaking ability Superior technical writing capability Program design management Education Associate Applied Science Construction Technology 2014 Community College Air Force City State Airman Leadership School, Commandant Award Winner) Minot AFB, ND Feb 2013 March 2013 Classes included Leadership Management, Managerial Communications, Military Studies, Total Quality Management. Awarded Commandant Award outstanding leadership ability Civil Engineering Silver Flag Training Program Tyndall AFB, FL April 2014 Tasked airfield damage repair week-long field exercise simulate establishing running fully operational base contingency environment. Pavement Construction Equipment Career Development Course Minot AFB, ND December 2012 – Feb 2013 Career Development Courses designed improve upon basic skill knowledge learned Technical Training across wide spectrum subjects pertaining Pavement Construction Equipment career field. Pavement Construction Equipment Technical Training Ft. Leonard Wood, MO September 2008 April 2009 Developed initial equipment operation pavement implementation skills, cultivated knowledge chosen career field. Associate Applied Science Electrical Mechanical Technology 2014 Community College Air Force City State Troubleshooting Electrical Power Generation Equipment Course Sheppard AFB, TX September 2009 This program covers advanced fundamentals troubleshooting tracing circuits power generation equipment. Contingency Power Generation Force Bedown Course Sheppard AFB, TX December 2011 This program covers contingency generator power plant operations deployed environment. Electrical Power Production Career Development Course Hickam AFB, HI July 2007– July2008 Career Development Courses designed improve upon basic skill knowledge learned technical training across wide spectrum subjects pertaining career field. Electrical Power Production Technical Training Sheppard AFB, TX March 2007 June 2007 Developed initial equipment operation pavement implementation skills, cultivated knowledge chosen career field. Basic Military Training Lackland AFB TX January 2007 – March 2007 Learned foundation military culture, military bearing, discipline USAF history. Awards 1. Joint Service Commendation Medal 2. Air Force Achievement Medal 3. 2 Meritorious Unit Awards 4. 2 Air Force Outstanding Unit Awards 5 2 Air Force Good Conduct Medals 6 National Defense Service Medal 7 Iraq Campaign Medal 8 Global War Terrorism Service Medal 9 Air Force Overseas Ribbon Short 10 Air Force Overseas Ribbon Long 11 Air Force Expeditionary Service Ribbon Gold Border 12 Air Force Longevity Service 13 USAF NCO PME Graduate Ribbon 14 Small Arms Expert Marksmanship Ribbon (Rifle) 15 AF Training Ribbon",CONSTRUCTION
"BUSINESS DEVELOPMENT REPRESENTATIVE Career Focus Position sales, sales management, account executive roles Key Skills Customer communications Prospecting cold calling Upselling consultative selling Account management Delivering Value Proposition Proven sales track record Accomplishments 4 time Stars Trip recipient (highest percentage quota) Named End Quarter Super Star (Q1 2015) One two members 200 club (200% quota) Member Team Month (Dell) Dell record calls day (115) Voted outstanding graduate department faculty (Colorado State University) Emerging Leaders Program certified Employee Month (July 2017) Experience Business Development Representative 01/2017 Current Company Name City State Directly supports outside sales team Percentage quota last 3 quarters: 133%, 144%, 200% Responsibilities: generating meetings potential clients, running discovery calls, moving deals sales stages Specific focus penetrating companies $100 million annual revenue Directly reports VP Global Strategic Sales Have secured 2 meetings CEOs Daily tasks might include: in-person meetings, conference calls, cold calling, cold emails, LinkedIn marketing, networking, data extraction, attending trade shows Senior Sale Representative Team Lead 07/2013 01/2017 Company Name City State Senior Sales Rep Dell -- 3+ years APOS Large Institution segment Responsible New England, Northeast, Southern sales territories Percentage quota last nine quarters: 201%, 116%, 226%, 80%, 100%, 64%, 129%, 98%, 106% Last quarter's quota $2.3 million Took team lead duties includes territory reviews, escalation management, sales training, new hire training, team forecasting, high level management analytics Closed deals exceeding $1,000,000 margin/revenue Regularly calls VPs, CIOs, IT Directors Work companies Miami Stock Exchange, Icahn, Hershey, Waste Management, Take Two Interactive, Workday, SalesForce, Sirius XM, Samsung, Benjamin Moore Well versed conference calls, email sales, phone based sales, weekly forecasting, lead generation, sales reporting, weekly territory reviews, sales related tasks Helped revolutionize warranty renewals Dell LI segments utilizing Flexible Billing Program drive higher revenue totals margins I taken extra work load starting January 2016 sales manager training Introduced new categorized email system implemented several teams Trained teams Philippines sales process tactics Social Media Coordinator 06/2013 Company Name City State Social media coordinator Country Jam 2013 Grand Junction In charge festival's social media efforts (Facebook, Instagram, Twitter) Other tasks included setting displays, talking clients Major Mortgage, photographing musicians, necessary tasks backstage Server 05/2011 06/2012 Company Name City State Went straight server position without prior experience Held position year Strongest quality job ability maintain full customer satisfaction even pressure Was chosen server month Education Journalism Technical Communication December 2012 Colorado State University City State Journalism Technical Communication ​ Minor Business Management Personal Information I avid golfer, ports fan, music collector, DJ/producer, kier, f itness enthusiast, proud Coloradoan",BUSINESS-DEVELOPMENT
"INFORMATION TECHNOLOGY MANAGER Experience Information Technology Manager April 2007 Current Company Name － City State Annual budget planning department, network administration, implementation new technology, developed company applications, daily backups technical support 80 users. Administration security firewall, spam firewall web filter. VLAN's VPN setup administration. Windows Server 2008 R2 administration, Microsoft Active Directory administration 100 PCs Windows 7 Windows XP. Microsoft DFS, DHCP, DNS WSUS Services administration. FTP server implementation administration. Microsoft Exchange Server 2010 Administration, creation new users, distribution groups daily backup. Servers desktop backup Symantec BackupExec 2012. Administration, maintenance daily backup Sybase SQL Anywhere 11.0 databases. Administration Mac editing rooms OS X 10.8 10.9 SAN storage (Apple XSAN 30 TB Array administration Promise VTrak Ex10 Series). Software installation setup editing rooms Final Cut, Adobe Products, Cinema 4D etc; Hardware installation configuration video capture Aja, Kona Black Magic video capture devices. iNews (News Room Management System), Wide Orbit (Traffic, Sales Revenue Software). Knowledge Florical Systems (Software Television Automation), Omneon video server, Streambox (Mobile Broadcast Streaming Video) Miranda products. Responsible research, quote, acquisition configuration new network technology company. Repair, installation updates Software Hardware PCs Mac Computers. Information Technology Manager July 2001 March 2007 Company Name － City State Develop, maintain support in-house applications. Responsibilities include software licensing, updating operating system desktop computers servers technical support 25 users. Supervised two employees department. In 2004 developed program track inventory hardware distributed 300 branch offices well user manual house application detailing procedures processes. Network Administration LAN 30 desktop PCs 5 Windows 2003 Standard Edition, Active Directory Service, DHCP DNS Server administration. Implementation FTP Server large file transfer. Implementation Distributed File System (DFS) share files department. Microsoft Exchange Server 2003 Administration, creation new users, groups policy groups, daily backup. Installation maintenance Certification Authority Windows Server 2003 web application. Administration, maintenance daily backup database Sybase SQL Anywhere 9.0. Maintenance Creation desktop applications (Power Builder 6.5, Power Builder 9.0). Technical support 300 branch offices. New installation updates Software Hardware. Information Systems Administrator January 2001 July 2001 Company Name － City State Technical support 10 network users 100 branch offices. Implemented Terminal Service able connect five new branches Colombia. Daily backup Sybase SQL Anywhere 7.0 Database, Microsoft SQL Server 2000 Database, QuickBooks Pro Database house program. Network Administration, implementation FTP service 100 branches connections, creation uses security access. Windows 2000 Server Administration, Active Directory Service administration maintenance. Microsoft SQL Server 2000 administration. Technical Support branch offices. Installation updates Software Hardware. Education BS Computer System Engineer January 29 2000 Fundacion Universidad Autonoma de Colombia － City Colombia Computer System Engineer Computer Technician April 26 1997 Certification LAN Network Administration January 1997 Centro Colombiano de Estudios Profesionales Pontificia Universidad Javeriana － City Colombia Skills 4D, Active Directory, Adobe Products, Apple, Automation, backup, Broadcast, budget planning, Computer Technician, Hardware installation configuration, Hardware, databases, Database, DHCP, DNS, editing, Final Cut, firewall, FTP, inventory, LAN, Mac, Magic, access, Microsoft Exchange Server, Windows 7, Windows, 2000, Windows XP, Network Administration, network, OS, operating system, Power Builder 6.5, Power Builder 9.0, processes, QuickBooks Pro, research, Sales, SAN, Servers, Software installation, Microsoft SQL Server, Streaming Video, Sybase SQL Anywhere 7.0, Sybase SQL Anywhere 9.0, Sybase SQL Anywhere, Symantec, Technical support, Television, video, VPN, Windows Server, Windows 2000 Server",INFORMATION-TECHNOLOGY
"SOFTWARE ENGINEERING TEAM LEAD Profile I 10 years experience field IT infrastructure consulting operations. I worked various Microsoft technologies System Center Suite (SCOM, SCCM, SCVMM), virtualization (Hyper V), Windows 2003/ 2008 Active directory, DNS, DHCP, Windows Clusters, scripting (PowerShell, VBScript), etc. I currently working Accenture Technologies. I currently onsite working client USA since March 2012. I looking another opportunity within USA infrastructure consulting/ Systems Administration gives opportunity excel current skills paves way learning new technologies. System Center System Center Operations Manager 2012 SCOM Currently working SCOM 3 years technical lead/ SME. Experience designing, implementing operating SCOM infrastructure. Experience developing management packs using VSAE, VMPD, Authoring console. Professional Experience July 2008 January 2015 Company Name Software Engineering Team Lead Joined part Avanade IO capability. Avanade joint venture Microsoft Accenture specializes Microsoft product solutions. Project 1: Stanford Hospital Clinics Tenure: March 2012 Till date I currently onshore technical lead subject matter expert monitoring solution called Microsoft System Center Operations Manager (SCOM 2012). I part designing implementing SCOM solution client. I also leading operations. Some key activities I leading are: Designing, configuring operating SCOM. Expand monitoring non-trusted domains cross platform servers. Management pack tuning configuration. Building new management packs using VSAE, VMPD, Authoring Tools Migration/ upgrade SCOM 2012 RTM Release 2. Managing daily operational tasks. Working SLA reports dashboards. Application monitoring/ Synthetic transactions Prior joining monitoring team, I working core infrastructure. My role team identify flaws remediate core IO services AD, DNS, DHCP, WINS, File/ Print, etc. I also provided escalation support critical incidents. We worked decommissioning Windows 2003 domain controllers environment. I also implemented DNS scavenging. Project 2: This project dealt planning deployment SCCM site systems across geographies. We also responsible software distribution OSD. Also built customer facing artifacts around designing building SCCM architecture. Project 3: Performing P2V V2V migrations optimize/minimize datacenter footprint This project largest implementation hyper V technology outside US also case study Microsoft. I part project involved consolidating datacenter FMCG giant. As part project performing V2V P2V migrations servers large numbers. My role project SME responsible handling technical escalations getting migrations done within specified change window. Supporting maintaining client infrastructure I working US-based client major producer nuclear power there. The job mainly related remote administration providing support 24x5. The client implemented latest Microsoft technologies infrastructure. I part project since transition phase. I managing team 6 people operating shifts. Achievements: I promoted twice within first 2 years tenure company given ""Contribution Significantly Peer Group"" rating yearly evaluation cycle. April 2007 July 2008 Company Name IT Analyst January 2006 March 2007 Company Name Windows Administrator I working part messaging collaboration team. Job administer internal Windows infrastructure company. Day day tasks included working tickets escalated 1st line support/Helpdesk, monitoring systems, attending SCOM alerts, etc. Monthly tasks included Software Updates Management. As needed tasks included emergency planned change. Our team also responsible active directory operations. January 2004 January 2006 Company Name Technical Support Engineer I responsible AD maintenance tasks account creation, providing access shared folders, distribution/security groups creation/deletion, replication issues, group policy implementation, etc. Providing Line 1 support internal users company troubleshooting mail flow issues, outlook, network password issues. Handling mailboxes internal users company, etc. Also worked network routers, bridges network devices manufactured Linksys initial days company. Provided technical support customers spread across world setting small office networks. I responsible giving desktop support small scale IT infrastructure. Day day tasks included troubleshooting issues outlook, blue screen errors, imaging, etc. Education National Institute Technology(NIT) City India Bachelor Engineering (B.E Accomplishments Also working System Center Orchestrator. System Center Configuration Manager 2007 SCCM Over 4 years' working experience SCCM. Experience designing, implementing SCCM infrastructure Prepared artifacts environment discovery questionnaire, reference architecture, etc. Avanade Capability India. Virtualization Hyper V, SCVMM, Datacenter consolidation Worked datacenter consolidation. Worked building operating Windows 2008 failover clusters. Have experience Hyper V, SCVMM. Core Wintel Services Active Directory, DNS, DHCP, WINS Worked remediating core wintel services client. Have experience good understanding design, deployment, operations core wintel services AD, DNS, DHCP, WINS, etc. File Print Services Experience setting operating file print services. Worked file print clusters windows 2003. Scripting Experience Windows Powershell, VBScript. Other Skills: I conducted technical training new joiners people streams technologies SCCM, AD, HyperV, etc. within Accenture. I member empanelled interviewers current company conducted 50 interviews. I experience setting small office/ home office networks one previous organizations. I fair understanding networking protocols equipment. Certifications ITIL v3 Foundations certified. MCSE SCCM certified. Skills active directory, AD, bridges, client, Designing, DHCP, DNS, imaging, ITIL v, Managing, messaging, access, MCSE, mail, office, outlook, Microsoft technologies, Windows, window, Migration, network, networks, producer, routers, servers, SLA, technical support, desktop support, troubleshooting, upgrade",ENGINEERING
"VICE PRESIDENT Experience Vice President 04/2018 12/2018 Managed aspects Epson launch wearable technology product line including messaging, executive speech presentation, video script, media relations, social media integration, partner announcements, press releases materials, event logistics Convinced company conduct press conference industry event resulting 200 media attending dozens national media broadcast stories, including CNN, Fox News, USA Today, CNET, Mashable, Engadget Achieved Epson's main objective perceived legitimate competitor established industry players Google Glass Fitbit Instrumental success (ISC)2, world's largest association information security professionals, growing less 8,000 members 80,000 10 years Conceived (ISC)2 survey information security profession resulting coverage The Wall Street Journal, Fortune, Forbes numerous IT security trade media establishing CISSP certification ""gold standard"" Wrote numerous articles, blogs, speeches video scripts top security professionals, including Howard Schmidt, first cybersecurity advisor White House Played key role re-branding iconectiv, telecommunications services provider business unit Ericsson, focus emerging markets Wrote messaging new company vision incorporated CEO letters, speeches communications staff partners; wrote articles, white papers, brochures website content; managed earned, owned sponsored media programs, including coverage USA Today Yahoo! Finance Dana Point Initiated company-wide update communications processes better position firm growth Introduced company messaging maps consistent storytelling across content channels Counseled teams creating relevant, compelling earned owned media content Secured standalone articles business consumer media sites AI startup, including Axios, TheNextWeb Venturebeat Guided new hire becoming top earned media producer Won two client-recommended budget increases upon exceeding program goals. Vice President 03/2013 03/2018 Implemented range earned, owned sponsored media initiatives met exceeded program goals influence, including Epson New Ventures division; conversational AI pioneer Nuance Communications, iconectiv technology startups involved IoT, data analytics 5G Continuously offered additional program ideas resulted business traction Secured bylined article Cambridge Semantics The Financial Times leveraging Thomson Reuters announcement resulting two major new business leads Created unprecedented visibility credibility among key audiences Reveal Mobile leveraging retail store data securing media placements New York Post, USA Today, Yahoo! News, Motley Fool newspaper retail trade media outlets Oversaw production communications materials across clients, including press releases fact sheets, presentations, speeches, brochures, email marketing, social media, white papers, articles, websites blogs, internal communications more, ensuring consistent impactful messaging every touch point Demonstrated success verifiable data including earned media analysis, website traffic, social media audience growth engagement, etc. Public Relations Manager 06/2011 03/2013 Company Name Achieved global expansion communications program IoT provider Telit Wireless due exceeding objectives North America. Vice President 01/2001 03/2011 Account Management, Maples Communications, Mission Viejo Managed account team agency's largest client, Toshiba, $2.4 million billings annually Developed executed public relation plans, including product launches, environmental initiatives, community outreach corporate activities Wrote messages, speeches video scripts collaboration executive team Retained (ISC)2, world's largest association information security professionals, entire agency tenure 400% budget increase Directed communications program beginning start-up Networks In Motion, providers first wireless navigation solutions GPS-enabled mobile phones, resulting acquisition four years later. Education Bachelor Arts Journalism California State University City Journalism Summary Technology communications executive ability lead content marketing public relations programs brand name emerging technology companies accelerate business growth Generates creative ideas exceed project expectations Expert content developer owned, earned sponsored media Makes complex technology stories accessible business mainstream audiences Counsels executives effective messaging communications strategies Experienced ghost writer articles, blogs, social media, speeches, video scripts Passionate knowledgeable latest technology innovations Industry experience includes telecommunications/5G, internet things (IoT), artificial intelligence/machine learning, data analytics augmented reality/virtual reality Company experience includes Epson, Toshiba, Ericsson, Cisco, Ingram Micro Nuance Communications Skills Account Management, AI, agency, billings, branding, broadcast, brochures, budget, content, client, clients, email, Epson, Finance, Financial, focus, GPS, information security, letters, logistics, marketing, materials, media relations, messaging, navigation, Networks, newspaper, presentations, press, press releases, processes, producer, retail, Reuters, scripts, script, speeches, speech, stories, white papers, telecommunications, phones, Toshiba, video, vision, website, websites, website content, articles Additional Information Awards Winner three Silver Anvils, national award excellence Public Relations Society America",PUBLIC-RELATIONS
"BUSINESS DEVELOPMENT REPRESENTATIVE Accomplishments Achievement driven results-oriented individual interested working Business Management Sales. SUMMARY: Youthful yet mature; willing learn grow; excited finding challenging position gives opportunity contribute. Quick learner attention detail. Excellent ability think box solve problems. Superb leadership, intrapersonal, people skills. Flexible open new challenges. Professional Summary Achievement driven results-oriented individual interested working Business Management Sales. Skills MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Mailchimp.com Self-motivated Dedicated team player Highly competitive Interpersonal skills Work History Business Development Representative 05/2017 Current Company Name – City State Increased gross revenue 6% per month. Generate new business adding new retailers working existing retailers strengthen grow relationship. Develop relationships retailers via outbound cold calls email campaigns decision makers. Follow 7 touches 7 days plan new prospects set appointments. Strengthen existing accounts growing product feed improving pricing. Demonstrate solution configure website integration. Sales Development Representative 09/2017 Current Company Name – City State Maintain positive energy sales floor. Achieved 160% monthly quota grew sales $90K Q1, earning title top SDR globally revenue demos generated Q1 2018. Completed 130+ daily cold calls, average 2.5 hours talk time. Increased KPI's 2 fold month month first 90 days employment. Participate training continuing education opportunities offered management. Senior Sales Producer 02/2015 05/2017 Company Name – City State Consistently surpassed agency standard 20 policies per month. Establish referral network based loan originators, real estate agents, new/used car motorsports salesmen personal network. Developed marketing partnership campaigns using mix targeted mailers, telemarketing email drip campaigns. Followed typical sales procedures internet inbound sales leads. Probed life financial service opportunities customers. Provided customers utmost understanding loss stood liaison customer claims department. Completed customer service requests timely manner. Solved underwriting obstacles customers new business. Business Development 03/2017 08/2017 Company Name – City State Successfully implemented company wide business development process, led 6% per month increase gross revenue. (target set CEO 2.5%) Prospect new retailers via outbound cold calls email campaigns decision makers. Met quota on-boarding 2 new vendors per month. Strengthen existing accounts proactively growing vendor product feed improving pricing. Followed call email cadence throughout entire sales cycle. Demonstrate solution configure website integration. Senior Sales Producer 02/2015 03/2017 Company Name – City State Consistently surpassed agency standard 20 policies per month. Establish referral network based loan originators, real estate agents, new/used car motorsports salesmen personal network. Developed marketing partnership campaigns using mix targeted mailers, telemarketing email drip campaigns. Followed typical sales procedures internet inbound sales leads. Probed life financial service opportunities customers. Provided customers utmost understanding loss stood liaison customer claims department. Completed customer service requests timely manner. Solved underwriting obstacles customers new business. Success Management Reporting Analyst 12/2012 02/2015 Company Name – City State Documented new reports engine data dictionary report content. Ran monthly weekly adoption reports upper management review. Ran reports organized data presentable document client meetings. Upload weekly reports Salesforce.com companywide viewing. Conducted classroom training reporting system. Created web help videos. Sales Operations Support. Worked minimal supervision variety assignments across several departments. Completed assignments accurately ahead deadlines. Organized SalesForce.com accounts correct business categories updated contact information marketing campaigns. Managed SalesForce.com console manage outbound calls business directors executives. Conducted telephone surveys via outbound calls customers industry workers. Created maintained data sales demo environment. Managed assigned training courses new employees. Research customer data new markets. Sales Development Representative 09/2017 Current Company Name – City State Maintain positive energy sales floor. Achieved 160% monthly quota grew sales $90K Q1, earning title top SDR globally revenue demos generated Q1 2018. Completed 130+ daily cold calls, average 2.5 hours talk time. Increased KPI's 2 fold month month first 90 days employment. Participate training continuing education opportunities offered management. Business Development Success Management 11/2012 02/2015 Company Name – City State Managed SalesForce.com console prospected via outbound calls business directors executives. • Conducted telephone surveys via outbound calls customers industry workers. • Created maintained data sales demo environment. • Managed assigned training courses new employees. • Research customer data new markets. • Documented new reports engine data dictionary report content. • Ran monthly weekly adoption reports upper management review. • Organized data Birst reporting presentable document client meetings. • Upload weekly reports Salesforce.com companywide viewing. • Conducted classroom training reporting system. • Created web help videos. Interests Assistant Coach, Cherokee Youth Lacrosse, 2013 Member, Sigma Alpha Epsilon Fraternity, 2009 Morehead State University, Football Team, 2008 Education Bachelors December 2017 KENNESAW STATE UNIVERSITY, Coles College Business City State Ph.D. Professional Sales 113 credit hours earned Expected 2019 KENNESAW STATE UNIVERSITY, Coles College Business City State Skills agency, com, content, CPR, client, customer service, data dictionary, email, financial, marketing, meetings, MS Office Suite, network, policies, pricing, real estate, reporting, Research, Sales, supervision, surveys, telemarketing, telephone, underwriting, website Additional Information ACTIVITIES: Assistant Coach, Cherokee Youth Lacrosse, 2013 Member, Sigma Alpha Epsilon Fraternity, 2009 Morehead State University, Football Team, 2008",BUSINESS-DEVELOPMENT
"E-LEARNING DESIGNER Career Overview Highly skilled experienced educator strong background information technology. Adept addressing needs variety learners administrators. Strongly knowledgeable approaches distance learning. Qualifications Vast experience e-learning development software Strong understanding teaching methodologies Extensive knowledge emergent current technologies Excellent organizational management skills Ability create training modules, storyboards content outlines Proven ability work multiple parties collaboration High proficiency HTML authoring tools Skills Adobe: Captivate, Media Encoder, Reader Microsoft: Excel, Internet Explorer, Media Player, Outlook, Paint, PowerPoint, SharePoint, Skype, Visio, Word Google: Chrome, Docs, Drive, Forms, Gmail, Sheets IBM: DB2, SQL, Stored Procedures, Kenexa Other: Apple iMovie, Dayana Networks Voice Record Pro, SAP Success Factors, Tech Smith Snag It, VMWare, YouTube, C, HTML, Javascript ​ Work Experience E-LEARNING DESIGNER July 2015 Current Company Name － City State Design, developed p roject managed education team 501(r) regulatory compliance curriculum including learning objectives, content analysis, story boarding, interactive design, test, project scheduling, instructional design evelopment design Design, developed project managed education team We ID Patient Safety including learning objectives, content analysis, story boarding, interactive design, problem based scenarios, test, project scheduling, instructional design development design Analysed, designed, documented tested e-Learning process new LMS authoring tool including pretest, posttest, curriculum, SCORM feedback surveys Designed, tested implemented technical solution SharePoint training resource pages, knowledge center, navigation department sites Researched, designed, tested implemented solution How To videos SharePoint video channel ​ INSTRUCTIONAL DESIGNER May 2009 June 2015 Company Name － City State Gathered requirements, allocated managed budgets, designed developed curriculum, managed eLearning ILT delivery, planned executed United States International training, measured training, championed corporate initiatives, supported organizational requirements, advised leadership first line managers senior executives. I ntegrated technology training, designed, developed delivered eLearning ILT experiences, designed, maintained updated eLearning ILT training materials, created maintained training project time lines, ensured quality content materials, included instructional pedagogy adult learning theories, assessed learning outcomes used eLearning authoring tools techniques. ​ TRAINER January 1991 April 2009 Company Name － City State Designed, developed, authored, delivered implemented training delivered class room online data security software Project managed collaborated stake holders, content owners subject matter experts create learning objectives, content assessments Designed courses various delivery methods including class room, web, computer, magazine articles, book publications, speaking conferences Project managed proposals, schedules, resources, tasks implementation delivery training proof concepts Implemented training editor, subject matter expert, class manager, trainer class administrator Education Training Master Science INSTRUCTIONAL DESIGN AND TECHNOLOGY 2015 WESTERN ILLINOIS UNIVERSITY － City State United States Master Science COMPUTER SCIENCE 1994 DEPAUL UNIVERSITY － City State Bachelor Science Facilities Planning Management 1984 PENNSYLVANIA STATE UNIVERSITY － City State United States Certifications IBM Database IBM Application Development IBM Technology Expert NIH Protecting Human Research Participants Writing Editing Community Service Innovation Hub Stakeholder Illinois Math Science Academy Volunteer Instructional Designer York High School Society President Children American Revolution Society Volunteer York Athletic Boosters Volunteer York Academic Boosters Coach Sandburg Science Olympiad Team Coach American Youth Soccer Organization Volunteer Elmhurst Swim Team Presentations International DB2 User Group, Spain, 1998 Information Demand, Unites States, 2006 Information Demand, United States, 2007 Publications Debra Eaton David Majcher: Test Data Management, in: eLearning, IBM Corporation, 2009 Debra Eaton David Majcher: Data Archiving, in: eLearning, IBM Corporation, 2009 Debra Eaton, Vitor Rodrigues, Manoj K. Sardana, Michael Schenker, Kathryn Zeidenstein, Raul F. Chong: Getting started IBM Data Studio DB2, in: eBook Tutorial, IBM Corporation, 2009 Paolo Bruni, Sabine Kaschta, Marcel Kutsch, Glenn McGeoch, Marichu Scanlon, Jan Vandensande, Debra E: DB2 9 z/OS Stored Procedures in: eBook Tutorial, IBM Corporation, 2008 Debra Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733, in: electronic IBM Certification Exam, IBM Corporation, 2007 Debra Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733 Preparation Tutorial: eBook Certification Tutorial, IBM Corporation, 2007 Debra Eaton: Introduction IBM Data Studio, Part 1: Get started IBM Data Studio, in: eLearning developerWorks, IBM Corporation, 2006 Debra Eaton: Introduction IBM Data Studio, Part 2: Get started IBM Data Studio, in: eLearning developerWorks, IBM Corporation, 2006 Debra Eaton: DB2 Developer Workbench, Part 3: Developer Workbench XML, in: eLearning developerWorks, IBM Corporation, 2006 Dennis Bockus, Debra Eaton, Robert Newman, Grant Hutchison, Ming Wu: Oracle DB2 UDB Windows, OS/2 Unix Version 7.2, in: White Paper, IBM Corporation, 2002 Debra Eaton: When Rome, in: DB2 Magazine, IBM Corporation, 2001 Paolo Bruni, Debra Eaton, Gregory Green, Luca Montini: Converting Oracle AIX DB2 OS/390, in: Redbook, IBM International Technical Support Organization, 1999 Patrick Dantressangle, Debra Eaton, Mark Leung, Ricardo D. Macedo, Ling Tay: Developing Cross- Platform DB2 Stored Procedures, in: Red Book, IBM International Technical Support Organization, 1999 Affiliations Association Talent Development eLearning Brothers IBM Technical Certification Board IBM Customer Advisory Board Instructional Design Central",DESIGNER
"VICE PRESIDENT Summary Seeking Program/Project Management position utilize expand talents, knowledge experience. Experience Vice President 01/2011 Current Company Name City State Manage cross functional cross business unit projects reduce expenses best utilitize company resources Site Strategies Divestitures Create repeatable reporting processes data support current future projects Designed project plan templates future project managers board new consumer customers 120 days 90 days less depending size prospective customer. Created document repository future project managers Create maintain strategic reports senior management. Risk Management Analyst, Vice President 01/2007 01/2011 Company Name City State Managed cross functional cross business unit projects. Identify Consumer loans Commercial Bank; work business ensure coding correct taking necessary steps loans exit. Develop credit file checklists, product specific coding matrices, Green Light Memo tools streamline assist business meeting Risk requirements. Participated writing several chapters Commercial Banking Decentralized Policies Procedures (Annual Reviews, ACH Facilities, GFCIDs, GFPIDs, CAGIDs, Continuity Business PSE Guidelines). Developed Annual Review process CBTX worked business bring loans compliance. Developed training GFCID, GFPIDs CAGIDs business worked closely RMs RSOs ensure classifiably managed loans proper Global Risk Reporting identifications. Managed derivative facility process CBTX Decentralized Central Region including documentation, system input reporting. Re-engineered derivative process regions US Local Commercial Bank. Updated coding programming Facility Data Input Template CRMS. Managed data quality initiatives US-Citi Commercial Bank (CCB) systems. Re-engineered Credit Authority Delegation process CBTX later regions US Local Commercial Bank. Maintain Credit Authority Delegation database reporting documentation US-LCB. Presently COB Coordinator Risk Organizations Texas California. Create various monthly Risk reports management. Project Manager, Vice President 01/2003 01/2007 Company Name City State Managed large scale projects (over 40 hours effort budgets greater $200K). Facilitated requirements gathering business partners documentation. Created Project documentation following (Software Development Life Cycle) SDLC guidelines. Liaison business partners technology teams. Reported status updates senior management technology commercial businesses. Analyzed resolved target problems effective solutions. Complied project policy procedures use Mystic system. Wrote compliance initiatives corporate security policies. Provided application support Saratoga, TCL, PCFS2000, Stucky, Davox NICE. Designed supported reports Crystal Reports. Business System Analyst, Associate Vice President 01/2000 01/2003 Company Name City State Researched technology business solutions increase efficiency revenues. Liaison business partners technology teams commercial business lending, small business finance, public finance manufactured home finance customers. Reported communicated status senior management. Managed conversion project DOS based TCL Windows TCL commercial lending customer. Created and/or modified numerous Crystal Reports commercial lending customer improving efficiency. Provided support maintenance Saratoga, TCL, PCFS 2000, T Soft, Laser Pro Lending, Micro Soft desktop programs. Managed organized moves business partners. Analyzed resolved target problems effective solutions. Education BCIS degree Northlake College City State GPA: GPA: 3.0 GPA: 3.0 BCIS degree North Central Texas College City State GPA: GPA: 3.35 GPA: 3.35 Interests Church activities, Baseball Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 2001 Board Member Commissioner Lewisville Baseball Association 2004 Present CASA Denton County advisory board member 2009 Present Lewisville Task Force founding board member 2010 Present Lewisville Independent School District Board Trustees 2015 Present Denton County Appraisal District Board Additional Information Interests Church activities, Baseball Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 2001 Board Member Commissioner Lewisville Baseball Association 2004 Present CASA Denton County advisory board member 2009 Present Lewisville Task Force founding board member 2010 Present Lewisville Independent School District Board Trustees 2015 Present Denton County Appraisal District Board Skills streamline, Banking, budgets, business solutions, commercial lending, conversion, Credit, Crystal Reports, database, documentation, DOS, senior management, finance, functional, Laser, Windows, 2000, NICE, Policies, processes, coding, programming, quality, reporting, requirements gathering, RMs, SDLC, Software Development, strategic, TCL",BANKING
"SALON DESIGNER Career Overview Committed motivated exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative. Energetic reliable Office Manager skilled working diverse group people. Team-player eager bring strong administrative skills growing company need top-level support. Self-motivated administrative professional extensive experience overseeing office operations. Professional Experience Salon Designer December 2014 June 2015 Company Name － City State Essential Duties Responsibilities limited to:Perform hair style consultation order decide services client needs.Provide services clients shampooing, cutting, styling, coloring highlighting desired.Maintain safety standards cleanliness.Emphasize product benefits assist clients selection retail products services hair care needs.Maintain consistent relationship client base order ensure return clients.Pro-actively develop new customers.Attend participate continuing education training order follow new trends techniques.Perform waxing services.Thorough knowledge hair styles, hair care products related procedures.Physical mobility, able stand prolonged periods time.Inventory stock requisition new merchandise.Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits.Ticket, arrange display merchandise promote sales.Exchange merchandise customers accept returns. Call Center Representative October 2013 November 2013 Company Name － City State Determine requirements working customers.Answer inquiries clarifying desired information; researching, locating, providing information.Resolve problems clarifying issues; researching exploring answers alternative solutions; implementing solutions; escalating unresolved problems.Fulfill requests clarifying desired information; completing transactions; forwarding requests.Sell additional services recognizing opportunities up- sell accounts; explaining new features.Maintain call center database entering information.Keep equipment operational following established procedures; reporting malfunctions.Update job knowledge participating educational opportunities.Enhance organization reputation accepting ownership accomplishing new different requests; exploring opportunities add value job accomplishments. Set-up Processor January 2013 August 2013 Company Name － City State Assemble print submission documents moved Credit Processors.Order appraisals appropriate Appraisal Management Company, title title attorney, subordinations needed.Complete QC fields within LOS Loan Flow respond QC issues required.Maintain integrity data within loan file check validity data submitted.Maintain contact Loan Originators advising status loan package needed Prepare verifications employment.Set disclose 30-40 loans per month. Sales Associate October 2012 December 2012 Company Name － City State Greet customers ascertain customer wants needs. Recommend, select, help locate obtain merchandise based customer needs desires. Answer questions regarding store merchandise. Maintain records related sales. Inventory stock requisition new stock. Ticket, arrange display merchandise promote sales. Clean shelves, counters, tables. Package purchases, wrap gifts. Change Watch Batteries. Compute sales prices, total purchases receive process cash credit payment. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Demonstrate use operation merchandise. Owner November 2009 May 2012 Company Name － City State Essential Duties Responsibilities limited to:Maintained positive, upbeat atmosphere, ensuring high customer satisfaction.Established strong relationship client base generate long term business.Performed marketing business.Performed accurate monthly inventories supplies hair products.Schedule client appointments.Update maintain customer information records, beauty services provided.Counted documented opening closing cash amounts daily.Demonstrate sell hair care products cosmetics.Keep work stations clean.Stay informed latest styles hair care techniques.Educated clients products self- maintenance healthy hair.Cleaned maintained entire salon. Education Cosmetology License Sep 2007 SUNSTATE ACADEMY － City State United States Cosmetology License Associate Arts General Education Aug 2006 SAINT PETERSBURG COLLEGE － City State United States General Education Languages Bilingual, Greek English, oral written. Skills Adobe, attorney, benefits, call center, cash registers, closing, good communication skills, interpersonal skills, oral, consultation, Credit, client, clients, customer satisfaction, database, English, features, Greek, Inventory, Regulatory Compliance, marketing, Excel, Exchange, money, Power Point, Ms Word, policies, problem-solving skills, Processors, Maintain records, reporting, researching, retail, safety, sales, tables, written",DESIGNER
"ADVOCARE DISTRIBUTOR Executive Summary Experienced, energetic Personal Trainer former college/professional athlete 20 years conducting group one-on-one training sessions large gyms, well small fitness studios. Specializing strength conditioning, flexibility training, fitness program design advanced training metabolic testing, nutrition weight management consulting. Formal training health fitness field business development leadership training. Extensive sales customer service experience. Core Qualifications Fitness assessments Customer-oriented Understanding body fat tables BMI Fitness equipment operation Senior fitness programming Weight management expert CPR First Aid certified Excellent sales skills Fitness equipment expertise Fitness programming specialist Operations management Staff development Inventory control Policy/program development Staff training Supervision training Skilled negotiator Sound judgment Project management Performance tracking evaluation Team building Professional Experience Advocare Distributor June 2012 Current Company Name － City State Generated new accounts implementing effective networking content marketing strategies.Contacted new existing customers discuss specific products could meet needs.Answered customer questions regarding products, prices availability.Generated new sales opportunities direct telephone selling emails. Asst. Personal Trainer Manager July 2009 May 2012 Company Name － City State Contributed 75% increase sales personal training department. Contributed operation clean, friendly well maintained health club. Recorded training sessions maintained package rates client. Encouraged clients engage group fitness classes activities gym meet fitness goals. Carefully evaluated member needs assisted achieving personal fitness goals. Arrived time, prepared attentive every training appointment. Met minimum monthly revenue, service customer satisfaction goals. Re-racked weights maintain neat, organized clean club. Mediated club employee relations matters club fitness employees. Led clients groups ages personal workouts skill development training. Administered fitness assessments, included seven point skin-fold body fat measurements, blood pressure treadmill tests. Counseled clients proper nutrition exercise habits. Asst. Manager/Personal Trainer January 2006 January 2009 Company Name － City State Managed team 12 professionals. Surpassed revenue goals four consecutive quarters. Met minimum monthly revenue, service customer satisfaction goals. Devised announced new classes distributed guest passes market club. Led weekly meetings review performance offer direction, motivation guidance toward achieving individual facility goals.Mediated club employee relations matters club fitness employees. Regularly trained staff fitness industry updates coached personal trainers professional conduct. Contributed operation clean, friendly well maintained health club. General Manager Personal Training/Personal Trainer January 2004 January 2006 Company Name － City State Earned Personal Trainer Month Award 5 consecutive months revenue earned month. Monitored 30,000.00 project budgets month. Mentored, coached trained 8 team members. Recruited, hired trained 4 new employees sales personal training. Guided clients safe exercise, taking account individualized physical limitations. Participated club promotions recruit new members increase club sales. Led weekly meetings review performance offer direction, motivation guidance toward achieving individual facility goals. Education Bachelor Science Criminal Justice 1999 South Carolina State University － City State Coursework Communications, Criminal Law Public Administration, Coursework Sociology Psychology, Coursework Juvenile Justice Deviance Society Affiliations Collegiate Football 4year-Letterman, Men's Collegiate Basketball Team 2year -Letterman, Aerobics Fitness Association America(AFAA) Certificate, American Aerobic Association International(AAAI) Certificate, International Sports Medicine Association(ISMA) Certificate, Partner-Assisted Stretching Certificate, CPR First Aid Certificate Skills Organizational Skills Communication Skills Business Development Problem Resolution Project Management Sales Customer Relations Departmental Operations Management Staff Development Team Building Team Leadership Team Player Training Development Administrative Skills Multi-Tasked Computer Proficient",FITNESS
"OWNER/ FABRICATOR/ WELDER Experience Owner/ Fabricator/ Welder October 2017 Current Company Name － City State Design, Plan, Construct, market various type welding projects purchase Gate, Panels, Cattle Guards, Horse shoe art, Home Décor. Furniture Antique restoration. Farm equipment repair. Mobile welding. Heavy Equipment Operator August 2017 October 2017 Company Name － City State Operated Track hoe excavate Live Gas lines Atlanta GA Chattanooga TN marked PIs order test pipe density Anomalies 24"" Northwestern Georgia expansion project. Lowered pipe, coordinating operators complete Tie-ends Mountain. side. Project ended due Smart Pig coming apart inside pipe. Owner/ Fabricator/ Welder April 2016 August 2017 Company Name － City State Design, Plan, Construct, market various type welding projects purchase Gate, Panels, Cattle Guards, Horse shoe art, Home Décor. Furniture Antique restoration Farm equipment repair Mobile welding. Construction Superintendent May 2013 April 2016 Company Name － City State Mentored, coached trained 120 team members. Recruited, hired trained 107 new employees construction pipelines Comingle Facilities compressor stations Maverick Shale South Texas. Built maintained quick response oil salt water spill clean remediation crew, rapid emergency response team Anadarko Oil gas Identified inefficiencies made recommendations process improvements. Planned delegated daily operations including New installation crews, Maintenance roustabouts, Mechanics, Operators, welders, haul drivers Maintained fleet 24 roustabout trucks, 3 heavy haul trucks, 3 water trucks, 1 Kill Truck, 4 pull trucks attended daily Consultant meetings Anadarko, Chesapeake, EP, stonegate receive work schedule planned vessel change outs new projects Attended Bid Meetings new projects T&M estimated submitted Bid quotes Conduct daily Tailgate meetings presented monthly Safety meeting power points saw daily operations. Laid reduction workforce Anadarko Petroleum due oil prices. Construction Foreman July 2011 May 2013 Company Name － City State Mentored junior team members, providing guidance proper techniques safety. Received Daily duties operations manger delegated specific jobs special crews inspected work complete Smith Crews submitted daily reports consultants operations manager using Excel, Word, Outlook Enforced company policies safety regulations Filled proper permits prior work beginning ie. JSEA, Hotwork, Gas Monitoring, Trenching Excavation permits, Lock Out Tag Out, Transfer Sheets, Hot Tap Permits, confined space permits work started Hauled equipment backhoes, Skid steers, Roller, Pipe, pull Truck Operated Track hoe Back hoe, Dozer, Roller, Maintainer, Trencher Man Lift. Forklift dig ditch, Expose existing live lines, remove contaminated soil. Build blade roads spread limestone. Superintendent Welders Helper/Operator October 2008 July 2011 Company Name － City State Assisted Welder cut, fit, prep weld fabrication tank batteries facilities Cut, Buff, grind bevels bead main line install mainline Pig Launchers receivers Helped welder crew prep pipe fittings tie ends Hot Taps Throw Skids, sand bags, install silt fence, run water pumps, clean tracks, Spot operators, string pipe, Spacing crew, Locate lines work needing done throughout day able operate let stay machinery. Accomplishments High school diploma Had drop school due Finances, Master Welder 2008 Tulsa Welding School Technology Center Tulsa OK, United States Was top welder 4 of5 Phase completed Before drop School go work I qualify financial aid. Dropped October 8th started work welders helper October 10th. Education High School Diploma General ED 2008 Midland High school － City State General ED Coursework Arc MIG Welding Summary My objective employed career I use skills I acquired almost 8 years experience oil gas industry benefit company well myself. Holding positions aspects industry starting Labor Hand Right way working way ladder Construction Superintendent, responsible two Different yards including 120 employees 200 pieces equipment South Texas, leading crews construction Maintenance Pipelines, Substations, Comingle Production Separation facilities, Compressor Stations, De-Hi pads, Hot Taps, spill remediation. Meanwhile, making sure projects completed safe timely manner cost affective ensure everyone goes home safe end every day. Affiliations Member FFA Held office President, Vice President, Secretary, Treasure sentinel Member 4H Held office President, Vice President, Secretary, Treasure Member Livestock judging team Member Basketball team Skills Blueprint, Building codes, equipment repair, first Aid, Forklift, Invoicing, weld, Welder, welders, Welding",CONSTRUCTION
"DIRECTOR OF FINANCE Professional Summary Seeking position financial/general accounting. Highly meticulous reliable Finance Director outstanding client service record. Adept multitasker able handle number cash management projects professionalism accuracy. Strong research skills optimizing current efficient cash management team operation. Experience Director Finance May 2016 Current Company Name － City State Manages day day accounting department, including hands monthly close, commission reports, financial statements. Manages financial tasks, budgeting overall accounting company. Develop implement short long-term financial strategies tactics alignment company's business plan strategic initiatives. Develop monitor policies procedures within generally accepted accounting principles corporate guidelines ensure sufficient cash flow, reduced operating cost, increased revenues. Forecast, monitor performance prepare analytical information management reports enable effective decision making CEO. Manage develop clear precise financial records, analyze financial statement ensuring integrity financials, maintain internal control. Manages monthly yearly closing responsibilities including system closing, journal entry preparation inventory reconciliation. Prepare review documentation required meet reporting deadlines. Provide financial reports analysis Executive Staff. Serve primary liaison outside CPA firm assurance income tax preparation services. Sr. Operations Analyst-Fund Accounting September 2015 April 2016 Company Name － City State Process funds' trade activity communicate funds' investment manager daily basis. Prepares review position cash reconciliations investment manager custodians utilizing internal third party custody platforms. Resolve cash position reconciling items timely basis. Evaluate confirms trades settlements. Prepares Cash Portfolio Reconciliations equities fixed income. Performs daily monthly analysis quarterly reporting institutional investors. Communicates daily custodians prime brokers resolve trading, operational accounting issues. Prepares financial statement funds participate Ad Hoc projects needed. Financial Analyst-General Accounting October 2013 September 2015 Company Name － City State Prepares month-end, quarter-end, year-end account analysis reconciliation, including reconciliation bank statements finance ledger. Prepares financial reports utilizing accounting support systems within scope established controls procedures research prove account balances. Maintains reconciles general ledger, subsidiary ledger DDA accounts. Performs variety routine accounting functions accordance United States Generally Accepted Accounting Principles Sarbanes Oxley Act. Prepares financial statement reconciliation report, analyzing general ledger activity propose appropriate adjusting entries. Assists audits providing supporting records documentation. Prepares, reviews verifies accuracy journal entries accounting classifications assigned various records. Reconciles intercompany balance sheet accounts monthly basis report variances. Assists documentation processes establishment internal controls. I evaluate effectiveness efficiency business processes, procedures accounting assumptions ongoing basis. Leads participate various finance ad hoc projects needed (SAP/eLedger transition).​ Tax Analyst June 2011 August 2011 Company Name － City State Trained preparation Federal tax provisions related financial statements disclosures. Trained preparation Federal excise tax calculations. Experienced reconciliation detailed realized gain/loss reports. Experienced PFIC mark market adjustment computation using Passive Foreign Investment Company(PFIC) identification procedures. Team Lead- Sr. Research/Financial Analyst June 2007 September 2012 Company Name － City State Helped clients understand historical transaction statements. Analyzed explained transactional transcripts, i.e.general ledger financial advisors assist clients. Researched cost basis shareholders CPAs help preparation tax returns. Processed corrections, adjustments complex transactions clients, i.e.monetary adjustments, non-monetary, account maintenance, monetary distributions. Researched retirement accounts shareholders enable make contributory/distributor decisions. Recorded managed data within appropriate timelines. Gathered, analyzed, presented data resolve client escalation issues. Worked closely legal department resolve legal issues; investment fraud subpoenas. Assisted department manager implementation quality control procedures. Communicated clients resolve problems regular basis. Investor Services Specialist October 2001 June 2007 Company Name － City State Reviewed market quotes acceptable fluctuation, reasonableness accuracy. Responsible quality control financial transactions. Performed data entry generate shareholder reports. Regularly communicated clients assist retirement accounts. Assisted quality control processes include: monitoring status reconciling fee bill processing, assuring written policies procedures consistently applied identifying areas additional training needed. Utilized variety databases applications complete shareholders request. Results oriented hands skill research analysis, business operations customer/client support. Education MBA Accounting 2011 Johnson Wales University － City State Accounting Bachelor Science Accounting 2009 Johnson Wales University － City State Accounting Skills Accurate, Bloomberg, DTCC, PACE, Asset Arena, Essbase, Great Plains, Hyperion, ELedger/SAP, Access, Excel, Word, PowerPoint, Oracle, QuickBooks, fiscal budgeting knowledge financial reporting.",FINANCE
"DIRECTOR OF ENGINEERING Executive Profile Proactive engineer years experience management skills Operation Management Industrial Engineering passion increase operational performance improving customer's satisfaction. With responsibility crossed levels managerial responsibilities including, exclusive, OHSA, EPA logistic requirements, inventory WIP control, budgetary generation, increases abilities proactive ensuring customer satisfaction. With managerial responsibilities managing plant operation, engineering departments developing diverse team members achieve success. I recently achieved Masters Business Administration presently working Six-Sigma certification, provides additional skills pursue passion. I individual extensive experience operational managerial elements takes optimizing production operation, control cost relationship financial effect organization. Striving improve operational methodology operational sequences reduce product cost. Studying operational ergonomics efforts eliminate control worked relate injuries, business operation project management aspect industrial operation. My experience also includes inventory control methods JIT, well lean manufacturing practices required develop effective operational continuous improvement process achieve desired goals. I excel ability combining diverse backgrounds different individual one common direction accomplishment creating atmosphere trust teamwork. Skill Highlights Product development Product line expansion Project Management Budgeting expertise Quality Management Distribution Management Facility Management MBA Time Management Studies Total quality management Work-flow Planning Staff Development Staff Motivation Expense ControlInventory Control Labor Cost Controls Negotiation Skills Core Accomplishments Project Management: •Implemented monitoring project reporting project comparing projected project cost actual project cost purpose provide management information concerning effect projected margins. This resulted margins increasing 3% average 18% average. •Successful developed Implemented inventory control software reduced yearly expenditures $500,000 hand inventory $750,000 • Reorganized finishing distribution operation team/group operation, resulted decrease cost 20% -30%. Professional Experience Director Engineering Jun 2013 Jul 2014 Company Name － City State Management staff engineers performing PRE-COST/COSTING function, conducting PRODUCT DEVELOPMENT Developing maintaining WORK INSTRUCTION new existing product. Work Inprocess analysis develop efficient production line set-up efficient production methods The Development technical data instruction LEAN MANUFACTURING PROCESS PRACTICES ensure manufacturing management best information tools produce product efficiency profitable manner. New PRODUCT DEVELOPMENT interpretation blue prints technical data Recommendation design work-aids, machinery attachment accompanying work flow design improve production assembly process increase profitability, one many strong points. BLUE PRINT TECHINCAL DATA interpretation, AUTO CAD pattern development. Costing Manager Apr 2003 Dec 2009 Company Name － City State With major responsible establishing bill material structure including direct labor hour calculation CAD drawing motion time analysis determine different level cost factors manufacturing process. With extensive experience analysis production process determine actual cost I able generate monitoring devise report activity concerning margin fluctuation. Experience developing operating systems monitoring establish material usage MRP system. I also developed project progress reporting comparing projected project cost actual project cost monitor provide management information progress effect project margins. This included electrical components, steel fabricated component, tooled components based Cad draws regulator standards. Proposed implemented lean manufacturing techniques continuous improvement manufacturing concepts training improve turns reduce manufacturing cost. Also imitated $500,000 interest free loan rural development community provide capital expansion production capacity. As result cost control reporting margins increased 3% average 18% average. Chief Industrial Engineer/ Manager R&D Jan 1991 Dec 2002 Company Name － City State Project installation installation mechanical, electrical, OSHA related safety standards. Manage supply chain ensure effective accurate operation prevent bottlenecks production delays. Product Development establish equipment requirements new production forecasting productive capacity domestic international production also including product pre-costing load analysis. Negotiating contractual process suppliers various raw material replacement parts domestic international operation ensure projects cost controlled maintained ongoing performance projects result maintained. Resovling customer relation issues product design, quality internal external customers ensuring customer continued satisfaction. Managing production process insure production line set correctly meet customer delivery specification production line demands. Responible programing PLC equipment various different pieces equipment, ensures Mexico personal trained operate equipment. Warehouse management responible function logistics domestic shipping including development pick pack operation outlet store operation. Working departments pinpointing potential problems determining best potential solution problems, well overseeing implementation solution. Project management installation quality control, ergonomic issues, personnel training retraining programs improve process reducing operating cost improve customer satisfaction. Project Development installation inventory system reduced yearly expenditures $500,000 hand inventory $750,000. Re-engineering 100,000 square foot finishing distribution operation team/group operation, resulted decrease cost $3,120,000 per year. Education Master Business Administration Degree Management 8 2012 University Phoenix － City State United State GPA: GPA: 3.7 GPA: 3.7 Bachelor Business Administration Degree Management 8 1979 Delta State University － City State United States GPA: GPA: 3.0 GPA: 3.0 Dean List Member Sigma Phi Eplson Graduate coursework SBA Skills Lean Manufacturing MBA P&L Management Product Development Management Industrial Engineering Skills Operational Management Skills Performance Analysis CAD MircoSoft Office Quality Control Management",APPAREL
"EXTENSION METHODOLOGIST Profile Self-motivated, honest, competent, innovative easily adapt new ideas. The knowledge experience I evidently accumulated academics various levels University education practical arenas made versatile, quickly trainable, innovative result oriented person capable working minimum supervision yielding good results. I work different groups people different back grounds giving excellent results. Highlights Well acquainted Microsoft word, Excel PowerPoint together Internet computer basics. I knowledge analyzing data using statistical package social scientists (SPSS) software. Having worked various researches, I knowledge skills required conducting researches. This includes skills designing data capturing sheets, capturing data targeted field well analyzing data leading interpretation findings I also excellent report witting skills Experience 03/2013 Company Name － City State Extension Methodologist working government republic Zambia (GRZ) ministry Agriculture livestock extension methodologist. The position center extension service coordination ministry Agriculture livestock department Agriculture district level. As extension methodologist I involved linking governments extension officers various stakeholders/organizations involved Agriculture extension way improving agricultural extension service provision district. Under extension methodologist, monitoring evaluation department targeting supervision agricultural extension officers conducted quest improve service delivery farmers. While working position, interaction organizations enhanced skills collaborating partners way improving lives people. As extension methodologist, I participated actively implementing agricultural projects run NGO's ministry Agriculture e. g. Harvest plus promoting vitamin A-rich orange maize eastern province. 11/2012 01/2013 Company Name － City State Research Assistant worked research assistant plan Zambia staff work-force plan research. The scope work conducted assisted organization identifying rectifying gaps work-force team order improve efficiency. While undertaking duties research assistant, experience handling statistical packages like SPSS amassed 06/2012 11/2013 Company Name － City State Policy Research Analyst (intern) worked intern agricultural consultative forum (ACF) research policy section. Working section, I exposed different agricultural organization created much diverse views Zambia's agricultural sector. With ACF I participated analysis evaluation various agricultural policies line affect Zambian agricultural sector. This includes manner farming input distribution handled made efficient, activity led development electronic voucher system distributing farming inputs peasant farmers yet implemented Zambian government. The production policy briefs significant impact building strong analytical skills always desirable institution leads efficiency operations. 01/2012 02/2013 Company Name － City State Research Assistant Worked enumerator conservation farming phase 2 research survey organized conservation farming unity (CFU) conjunction independent management consultancy services (IMCS) monitoring progress impact conservation farming Zambia. In surveys, I perfected skills conservation farming I practically evaluated skills local farmers conservation farming. The interaction rural small scale farmers helped building strong understanding challenges hindering small scale farmers increasing production. 07/2010 04/2011 Company Name － City State Principal Investigator Participated evaluation acidulated rock phosphate source phosphorous broiler rations supervision Dr. Daura university Zambia. Under program chickens reared feed formulated using rock phosphate compared commercial feed. Both ones commercial feed rock phosphate body weight gains carcases analyzed compared statistically Education 2011 The Universty Zambia － City State Zambia Bachelor's degree Agriculture Bachelor Agricultural sciences (Animal Science major) 2004 Samfya Secondary School － City State Zambia Bachelor Agricultural sciences General School Certificate Languages Excellent spoken written English. Fluent Bemba Nyanja Personal Information Ernest Mwale Mupemo C/O Ministry Agriculture Livestock P. O. Box 560001 Petauke Skills COMPUTER LITERACY, E-mail, English, government, director, management consulting, Excel, PowerPoint, Microsoft word, policies, progress, research, SPSS, supervising, supervision, surveys, written",AGRICULTURE
"CLINICAL SERVICE ADVOCATE Professional Summary To part organization assist offers services individuals need well allow utilize past experience education, offer new challenges well growth within agency. Skill Highlights Areas Specialty Domestic Violence, Sexual Abuse, Rape, Prostitution *Mental Health, Substance Abuse, Depression, Anxiety, Bipolar, Schizophrenia *Homelessness, Community Inclusion, Shelter System, HRA, SSI, NYCHA, Section 8, Community Resources *Mental Retardation, Down Syndrome, Medication Dispensing, Residential services, Autism *Runaway Teenagers, ADHD, ADD, Truancy, Family Intervention Experience To seek obtain employment organization wich allow utilize past experince, skills, well aqcired sills, ofer new challeges well well offer growth within th organization Education Training Bachelor Science Human Services Psychology Sociology 2007 Boricua College － City State NY GPA: Dean's List Honor Roll Student 2006-2007 2008 Secretary Student Body Vice President Research studies (Latinas take Stand Violence Human Services Psychology Sociology Dean's List Honor Roll Student 2006-2007 2008 Secretary Student Body Vice President Research studies (Latina take Stand Violence) ad President Women Human Trafficking Bachelor's June 2008 Master's Degree Clinical Counseling Psychology Human Personalities Behaviors Clinical Counseling Psychology Human Personalities Behaviors Master Science Da Masters Degree Psychology Clinical Social Work May 2012 City College Columbia University － City State nyAffiliation Awarded three scholarships academic achievements, maintaining 3.8 GPA three consecutive semesters volunteering work communities well recognized strong advocate women need. Neon Natal well also Premature Babies born different types addictions, required hands constant supervision. I offered position Sept. 2014, I unable accept passion great I could see kind love labor money support. I also volunteered 2006 2010 Catholic Guardian Clinical Manager Enid Cruz LCSW, Case Planner, Home finder, ISP development, many home visits. My duties volunteer me. ST Barnabas, I volunteered seven years 2008-Present Psych ER, Maternity ward, anywhere needed. I developed team interns universities I attended Columbia Fordham /Boricua College one team consisting 25 work Mark Cruz Senator directly need supervision personal mentors Ruben Diaz Sr Jr. Now Jr. Bronx Borough President while, Diaz Sr. Hunts point senator service south Bronx area Bronx giving resources, information drop centers, centers stop need services. Over 30 affiliates agencies work well homeless, DV, Substance Abuse, Homeless, HIV, Transgender, Anti Violence, A Date Rape, Coming Support ways seek help desire get clean. Even new resources agency preps mocking interviewed, resume prep, clothing interview MetroCard needed. And City advocates names numbers district assistance expected constituents. Help HRA/TANF/ FOOD STAMPS, SSDI, SSI, form, type help despite age color sexual orientation believe anything help all. The second team consists 15-20 interns work East Harlem direct supervision per need City Council President Melissa Mark Vivirito. I also worked Mayor city's Advocate Mr. Bill Di Blasio well Jo Serrano worked bunch student feeding transporting street homeless adults frigid weather shelters night time wished needed per case case Experience Clinical Service Advocate Jul 2015 Jun 2016 Company Name Provided quality services elderly populations lives resided within respective homes, need various services resources available hem within community. Escorted clients needed medical appointments, psychiatrist, housing appointments needed advocate inform parties significant events taking place changed time last visits. Completed housing application, well entitlements application letters document submission. Discussed significant events family, doctors, service providers, social care coordinators, involved client's treatment plan. Women's EmpowermentCounselor/ Advocate Jan 2011 May 2015 City State Provide crisis intervention services women children, coming shelter leaving abusive homes. Facilitated groups women survivors domestic violence, sexual abuse incest. Provided comprehensive services women families need outside resources, agencies, referrals, called scheduled appointments needed escorted clients appointments ensure language barrier would reason order obtain receive services Explored informed clients non English speakers unaware little informed legal system states rights. Assisted clients navigate HRA, Legal, BOE, shelter, Section 8, NYCHA, affordable housing, HASA, ACS system according clients families' needs situation. Advocated clients, also providing clients tools, skills, insight knowledge future independence women whether Latinas, women color, Caucasian Asian, always reminding worth important achieve highest level potential. Office Manager Aug 2008 Dec 2011 Company Name － City State Handled incoming/outgoing calls office different court parts, DA's offices, judge's chambers, clients represented either lawyer bail bond agent. Assisted clients completing documentation/forms cases, files, needed order provide accurate better quality service visit. Followed pending cases, well composed legal documentations lawyer bail bond agent, times translating documents English Spanish vice versa Served interpreter non-English speaking clients need legal consultation came office follow pending case. Composed disposition letters, adjournments', minutes/notes, legal summaries, court hearings, request appearances, subpoenas, witness presence legal documents requested attorneys agents. Handled office banking, rental fees, office space charges, cash payments clients, lawyers, tenants ETC. Performed online banking using bank application made deposits withdrawals per request lawyer. Responsible making payments office bills. Bilingual Clinical Services Coordinator Nov 2005 Jul 2009 Company Name － City State Coordinated provided community-based services, utilizing resources available within community assist clients living substance abuse addiction, mental illness, homelessness, criminal history. Ensured service plans suited client's specific need according mental illness, substance abuse history, well addressed stressors order facilitate clients' reintegration community assisting allowing become productive members society. Facilitated, encouraged, prompted clients part N/A, A/A, G/A, S/A meetings promoting healthy drug free lifestyle enhance quality life, always reminding importance focusing goals working program best suited recovery. Counseled clients individually, family setting, groups needed requested clients. Providing 24 hour crisis intervention, using cellular provided agency. Worked well within team setting individually ACT team (Assertive Community Treatment) 80% services provided within community. Under rules regulation OASAS, OMH, DOH, Dept. Health, SAMHSA, HRA, NYCHA, Section 8 well resources, government offices, referring one stop organizations agencies provided assistance clients Advocated state local events reminding politicians, congress, senators, assembly importance public, state, city private funding continue providing services district. Implemented goals realistic tailored clients. Daily documentation progress, updates, changes services, significant events documents caseload 16-24 clients. Documentation completed submitted within timely manner. Skills psychology Human Behavior Personality Disorder academic, Various agencies worked volunteered interned fr Mayor Bill Di Blasio Cit Advocate Leticia James Bronx Congress Jose Senarator, Epillat (upper Manhattan) CASES Reintegration Jail system back communities(Reintegration) worked Autism, Down Syndrome, Mentally ill, Mentaly retarded, group homes risk youth, Human Trafficker,while office administration Legal team Criminal Lawyers well well Non Profit Administration I Online banking, Fund raising, consultation,knowledge experience worked along side side congress workers Ruben Diaz Sr, South Bronx area. Where many low income super low income many shelter system unemployed many residing shelter system due poverty ad lack income jobs available lack education opportunities resources chances excel. Also, worked along side closely Mr Ruben Diaz Jr Bronx Borough President. Where I became eager follow make change Bronx I personally raised Bronx fell prod say I Bromxite wwit ard work abo ooprtniies attendeded radated frm Columbia University Bronxite congress created became Bronx WORKFORCE 1, I pivotal part new availablle proarmas aha programs education training jobs Scholarships college prep class part WORKFOCE 1 Program. For Dept labor new program opened doors Bronxites chances opportunities new style life, learn live enjoy new form style live, gainfully employed ending homeless. Most people potential candidates experience becoming prepared gaining new set specific skills prepared today's competitive market NYC. In opinion rescued many Bronxite went set skills ability get education training jobs opportunities better themselves,or educate areas choice many Council,Congress people power took interest n helping ut th Bronx map, belonged help Bcx Boroughs quickly became involvement part took Bronx's crisis intervention, something I know well personal work educational professional life. worked outreach ACT Team, Institutionalized hospital accessed transition hospital client discharge back community. Assist Entitlements Benefits SSI/SSD, Food stamps, Housing, Medicaid, NYCHA, Shelter Plus Care ect assist ad promote clients' independence DOH, DV, Documentation, English, forms, government, Guardian, ISP, Legal, legal documents, letters, notes, Mark, meetings, Mental Health, mental illness, money, office, progress, psychiatrist, speaking, quality, Spanish, SSI, supervision, translating, treatment plan, type ad services needed according specific individual need assessment individual according individual need basis",ADVOCATE
"PATIENT ACCESS REP Summary Dependable Computer Application Analyst, comprehensive experiences diagnosing troubleshooting Network, hardware desktop issues; tracking evaluating IT infrastructure incidents; diverse industry experience health care government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences troubleshooting distributed multi-tier environments. Advanced skills using Epic medical software register patient train doctors nurses inputting medical information Epic system. Accomplishments Epic Pelican Project team member LSU Medical Science Center Domain system FMOL Health System combined Worked Epic software Go-Live team troubleshoot Acted lead Application Analyst LSU Medical Science Experience Patient Access Rep 03/2015 Current Company Name City State Responsible obtaining complete accurate demographic Enters data computer thoroughly patients.. Notifies patients co-payments, deductibles deposits. Train new employees navigate Epic software. Geek Squad Consultation Agent 06/2014 03/2015 Company Name City State Diagnosed Resolved clients computer problems Upgraded hardware/software clients computers Knowledge skills Microsoft Operating Systems. Removed viruses malware clients computers Technical Support Specialist 09/2013 12/2013 Company Name City State Demonstrated advanced product knowledge AT&T products. Open manage trouble ticket system issues. Patient, courteous friendly customers times.. Abide supported management directives. EHR Application Analyst 10/2011 03/2012 Company Name City State Worked closely medical staff assure Epic access. Supported End users locally remotely technical issue. Worked Epic go-live team staff implement Epic. Troubleshoot issues arise, assured interfaces work. Computer Analyst 02/2009 12/2011 Company Name City State Provided primary technical support 5,000 staff. Trained employees updated new training documentation. Setup new accounts doctors employees. Strong clinical back ground using Electronic Medical Records Computer Asst/Functional Adm. 06/2001 03/2007 Company Name City State Resolved computer desktop laptops issues. Knowledge skills using Remedy FootPrints. Led team morning meeting update IT management team. Recommended new software management needed. Education Bachelor Science Computer Information Systems Telecommunication Systems Support 2008 Tulane University City State USA Associate Science Computer Network Engineering 2002 Delgado Community College City State USA Military United States Navy (Veteran) Honorable Discharge Technical Skills System Software: Adobe Dreamweaver, Skills monitoring daily production runs, technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation maintenance software. Skills Electronic Medical Records, Adobe Flash, Help Desk software, HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word. Network Support: Installed provided day-to-day end user support local area network identifying, analyzing, testing correcting program, machine, data, procedural problems. Researched, tests document network (LAN/WAN/Enterprise) operating system, application software products, peripheral hardware. Installs software hardware order manage, monitor support extensive computer network. Assisted monitoring performance efficiency enterprise network, understand protocols TCP/IP. Active Directory. Database: Epic IBM Database programming skills, documentation, HTML Website Design, trained professional users system, document programming efforts, Maintenance utilities, performed system programming support run jobs troubleshoot issues. storage area networks skills, Communication Skills: Excellent verbal written communication skills emphasis customer support, including experience handling difficult customers conflict resolution. Excellent interpersonal skills ability work collaboratively team environment. Capable seeing managing project start finish. problem-solving skills. Certification: Candidate Project Management Professional (PMP)",AGRICULTURE
"FIELD NURSE Professional Summary California-licensed Vocational Nurse 25+ years experience. Maintain strong reputation achieving high levels patient satisfaction. Works effectively team member interact positive manner patients, including difficult individuals. Core Qualifications CA License #VN133323 Skill Highlights Patient-centered care Accurately document patient conditions BAC screen/drug screen collection ability Medication administration expert Acute rehabilitative care Wound cleaning/care expertise Mobility assistance IV drug therapy management Colostomy care familiarity Gastroenteral nutrition education Body mechanics knowledgeMedical clinical Specimen collection/processing proficiency procedures comprehension Experience Field Nurse January 2011 Current Company Name － City State Helped physicians examine treat patients assisting instruments, injections suture removal. Supported patients customized patient teaching tools. Ensured efficacy treatments monitoring treatment regimens. Provided treatment within scope practice defined state law. Coordinated doctors registered nurses develop care plans patients. Recorded patients' medical history, vital statistics test results medical records. Escorted patients examination rooms prepared physician exams. Performed lab tests communicated results. Served liaison patients physicians assist patients understanding treatment plans. Monitored patients acute conditions. Tested patients' blood glucose levels. Staff Nurse/Detox Specialist December 2012 October 2013 Company Name － City State Recorded patients' medical history, vital statistics test results medical records. Performed tasks patient-centered focus seeking opportunities improvement processes treatments. Provided education patients detox withdrawal, medications, addiction, recovery, coping skills community resources. Acted patient advocate implemented total patient care team nursing process covering 10+ high acuity patients per shift. Accurately documented elements nursing assessment, treatments, medications, discharge instructions follow-up care. Coordinated doctors registered nurses develop care plans patients. Home Health Care Nurse March 2009 November 2010 Company Name － City State Provided care home-bound vent patient. Provided gastrointestinal feedings, medications, suctioning family support. Performed tracheotomy care range motion exercises daily. Used house lift system transfer patient wheelchair. Escorted patient MD appointments. Staff Nurse October 2008 January 2009 Company Name － City State Provided nursing care patients including, limited to, distribution medications, wound care carrying MDs orders. Worked closely MDs patient evaluations, transcribed MDs orders. Notified MDs patient change. Worked closely patient family address needs clarify orders procedures. Set patient transfers facilities hospital tests, etc., including transport scheduling. Supervised duties Certified Nursing Assistants. Private Nurse May 2007 September 2007 Company Name － City State Provided primary care assistance daily living activities. Performed tracheotomy care range-of-motion exercise. Ambulated patient twice daily backyard. Provided support patient's family. Assist patient reconnecting vent. Provided Gastrointestinal feeding, medications suctioning. Escorted patient doctor's appointments prepared physician exams. Staff Nurse March 1999 August 2006 Company Name － City State Assisted patients 55-bed Respiratory Support Unit. Provided Gastrointestinal feedings, medications, suction, turned repositioned patients, ventilated dependent patients. Provided support patients' families, including cannot done individual patient. Recorded patients' medical history, vital statistics test results medical records. Performed tracheotomy care range-of-motion exercise patients. Regularly consult physician-in-charge regarding changes patient. Home Healthcare Nurse April 1992 February 1999 Company Name － City State Staff Nurse September 1987 August 1991 Company Name － City State Education Bachelor Science Business Administration 1999 California State University － City Associate Arts Franklin Pierce College － City State MINOR: American History GPA: 3.66/4.0 Interests Licensed Vocational Nurse San Francisco Community College San Francisco, CA Additional Information Licensed Vocational Nurse San Francisco Community College San Francisco, CA Skills clarify, CA, focus, law, Nursing, processes, scheduling, statistics, teaching",HEALTHCARE
"BUSINESS DEVELOPMENT CONSULTANT Executive Summary Dynamic financial services business development leader 17+ years combined experience across diverse banking sales platforms. Dedicated delivering services excellence surpassing revenue objectives, working closely teams clients address needs. Enforces adherence organizational policies, procedures, standards well industry regulations. Blends strong analytical communications acumen generate comprehensive research reports supporting planning decision-making. Senior loan operations specialists skilled collaborating multidisciplinary teams throughout application financing processes. Core Qualifications Loan operations documentation Compliance guidelines Risk mitigation Team leadership support Investments management Home commercial mortgages Microsoft Office Business development Negotiations Stakeholder relations Customer service Sales life-cycle Underwriting requirements Financial credit data analysis Prospecting referrals Professional Experience Company Name City State Business Development Consultant 02/2019 04/2020 Delivered expert consulting services financing, operations, sales, marketing. Fueled revenues achieved top client satisfaction referrals, maintaining top producer ranking securing 50 new clients monthly. Forged cultivated productive relationships customers team members, facilitating full sales process identifying addressing individual needs. Developed implemented process improvement plans based client feedback operational monitoring. Served key expert products services, skillfully representing brand overall offerings. Company Name City State Business Development Manager 03/2017 02/2019 Spearheaded new business development, leading turnaround under-performing product lines achieve objectives. Improved bottom line profit securing business 40 new clients monthly, generating quality leads, implementing client acquisition strategies, effectively targeting valuable business opportunities. Orchestrated diversification offerings, increasing sales via new product launches. Consistently exceeded quotas new account penetration territory expansion. Liaised potential customers via telephone, email, in-person addressing inquiries recommending products services alignment individual needs. Company Name City State Branch Manager 02/2014 03/2017 Coordinated talented team 8 committed development retention profitable client base. Managed administered accounts opening, loan applications, monthly reporting, teller transactions, customer services, sales, staff evaluation, new hiring. Boosted loan deposit rates elevating branch highest performer customer satisfaction scores. Applied expertise Fiserv, Business Process Manager, Ultipro, Taleo, Continuity Control, Connections, Applink, MortgageBot tools. Company Name City State Branch Manager/Loan Officer 02/2003 01/2014 Progressed various roles, starting Loan Officer position culminating Branch Manager title. Managed administered consumer real estate loan operations across various offices. Drove smooth transition newly-acquired Smith County State Bank Trust Department consolidating team 30+. Approved oversaw payroll, bills payment, budgeting, reporting, advertising. Provided staff leadership, evaluations, salary adjustments, interviews, hiring. Education Bachelor Science Business NorthWestern Oklahoma State University City State Major Agricultural Business Minor Business Administration Leadership Training Leader Effectiveness Training City State The Peoples Bank annual leadership training program Schools Lending Principles Schools Banking City State Associations Kansas Notary Public Augusta Chamber Commerce, Board Member Saint Francis Community Services Foster Parent Nationwide Mortgage Licensing System (NMLS) Previously Registered",BUSINESS-DEVELOPMENT
"QUALITY ASSURANCE ASSOCIATE Summary Enthusiastic Chemist eager pursue lasting career Agriculture industry. Detail-oriented Chemist expertise instrumentation, physical wet chemistry, formulation well coordinating testing development. Highlights HPLC GC FTIR UV-Vis Physical Chemistry techniques GMP/GCP Accomplishments Led pre-formulation formulation development topical cream gel psoriases successfully entered clinical trials. Experience 01/2011 Current Quality Assurance Associate Company Name － City State Preparation, configuration, execution authoring reports IQ, OQ PQ protocols Labware LIMS Trackwise Systems Managed quality systems change control, site training, deviation CAPA compliance programs Eisai. Other responsibilities include: Administration development Trackwise, Plateau Learning Management System Labware LIMS systems QA oversight validation activities Plateau Learning Management System Deviation investigations, CAPA SOP review site engineering automation systems Developed provided training local global change management, cGMP deviation/CAPA compliance processes site personnel Reviewed approved Master Batch Records (MBRs) Lot Packaging Records (LPRs) commercial batch release. Work within QA audit department regulatory site audits assist responding regulatory inspection observations. Support Clinical organization providing oversight clinical lot record packaging, specifically, review provide disposition decision packaged clinical trial material. 01/2005 01/2011 Senior Researcher Formulation Company Name － City State Lead formulation chemist design execution development programs deliver specific topical lyophilized product attributes. Designed studies substantiate formulation excipient choice, use levels desired product aesthetic attributes Responsible preclinical toxicology study drug product manufacture testing Generated interpreted study data determine physicochemical stability Drug excipient compatibility studies relevant studies, including solubility/pH-solubility profiles, pKA, partition coefficient studies formulation development process Communicated formulation development program status, goals timelines senior management by: Writing detailed technical reports completed formulation development programs periodic reports on-going programs Performed bi-monthly series technical presentations product development group regularly presented data monthly local project team meetings Scale-up process development cream formulation lyophilized parental formulations. Assisted preparation Chemistry, Manufacturing Control(CMC) sections IND, ANDA NDA submissions Evaluated clinical scientific literature identify potential product differentiators new product opportunities Employed chromatography, spectroscopy spectrophotometry techniques. 01/2003 01/2005 Quality Control Chemist Company Name － City State Responsible performing dissolution testing, content uniformity, acid resistance assay solid oral dosage products cGMP environment Managed stability program oral solid dose products Performed USP-NF Compendial testing ensure raw material compliance utilizing analytical wet chemistry techniques Investigated specification trend data appropriate CAPA. Authoring technical review analytical SOPs 01/2001 01/2003 Quality Control Analytical Chemist Company Name － City State Responsible performing physical chemical cGMP testing ophthalmic formulations Performed raw material, process finished product testing well method transfers Quality Control Developed validated stability indicating compendial non-compendial analytical methods accordance ICH FDA guidelines 01/1998 01/2001 Chemist Supervisor Company Name － City State Supervision busy contract laboratory Responsible running, developing validating methods wet chemistry ICP, AA GFLAA instruments Responsible preparation reports communication results customers 01/1995 01/1997 Chemist Company Name － City State Performed toxicological screening conformational studies using GC/MS horse serum urine illegal banned drugs metabolites Conducted qualitative quantitative analysis. Education 2014 Master Science Chemistry University North Carolina － City State US 1996 Bachelor Science Forensic Science Michigan State University － City State US Presentations Performed quarterly series technical presentations product development group regularly presented data monthly local project team meetings. Presented data formulation recommendations senior leadership Skills HPLC, GC, Physical Chemistry, UV/VIS",AGRICULTURE
"MEMBERSHIP SALES REPRESENTATIVE Professional Profile Motivated professional twenty years experience business management customer service seeking Front Desk Manager position The Claremont Club. Ability turn around under-performing departments create profitable departments building strong relationships, recruiting talent, training teams, establishing managing processes. Self-starter positive attitude strong problem solving skills. Qualifications Self-motivated Strategic creative thinker Outgoing cheerful attitude Team training development Process improvement Interpersonal, oral, written communication skills Experience Company Name City State Membership Sales Representative 01/2015 Current Achieve monthly individual team sales attrition goals enrolling prospective members club utilizing Relationship Selling process. Take sales process beyond “close” initial on-boarding new client. Decrease monthly attrition providing enthusiastic level service existing members. Create personal monthly plans outlining specific in-house community activities generate new sales. Develop maintain excel spreadsheets sales tracking purposes. Support Club, programs, staff members. Company Name City State Health Wellness Coach 08/2014 01/2015 Achieved personal training fitness non-dues revenue program sales goals. Effectively utilized Visual Fitness Planner program features transition members personal training clients. Integrated new members Club assured satisfaction. Company Name City State General Manager 04/2013 06/2014 Grew two women's personal training studios less $18,000 average monthly sales $30,000 average monthly sales, client base 85 135 implementing ""Top Mind"" sales approach. Maximize Up-front, Upgrade, Renewal sales opportunities. Coach studio team four personal trainers aspects operational excellence. Turn clients “raving fans"" providing positive, high-energy environment clients achieve weight-loss results balanced program weight training, interval cardio training, nutrition support, accountability. Develop communication tools organization including monthly Constant Contact newsletters in-studio contests community board. Develop specific interesting lead generating emails. Company Name City State Director Performance Sports 03/2011 08/2011 Managed women's men's performance apparel categories Running, Fitness, Soccer sales goal $21 million. Category expert spokesperson within apparel team. Defined strategy business plan performance categories. Created delivered informative presentations workshops sell product. Company Name City State Senior Director Apparel Accessories Merchandising 03/2008 05/2011 Defined delivered apparel line North America. Built strategic alliances Sales International Product resulted $50 million 2010, 24% sales growth. Traveled corporate headquarters Germany every 6 8 weeks represent North America strategic planning meetings. Increased account base 10% new product quickly broughtto market. Introduced revolutionary women's fitness apparel program increased customer base 23%. Managed team three merchandise managers one merchandising analyst. Responsible recruiting interviewing new team members department. Created delivered informative presentations workshops sell product. Company Name City State Sales Director New Business 10/2007 03/2008 Managed new emerging business categories across product classifications. Exceeded sales goal 20% first year. Built strong client relationships provided high value-adding services, resulting 15% growth within new business account base. Developed assigned monthly sales quotas 15 national sales managers. Communicated regularly strategic managers resolve issues plan business. Launched new categories Swimwear, Sailing, Limited Edition. Created delivered informative presentations workshops sell product. Company Name City State Director Sales 01/2006 10/2007 Managed sales operations Department Store Lifestyle business segments, resulting $20 million annual sales. Improved client relationships Vice President level, resulting expansion account base 60%. Communicated regularly territory regional managers daily support strategic planning accounts. Recruited, interviewed, hired new sales managers department. Created delivered informative presentations workshops sell product. Listened attentively account feedback worked product development team introduce competitive product offerings. Company Name City State Trade Channel Manager 10/2002 01/2006 Built managed 30 new accounts $15 million sales. Established critical alliance three major department store partners within six-month period. Recognized PUMA Employee Year, increasing sales level 200%. Changed improved department expectations customer service, margin analysis, presentation building. Planned led training sessions customer service business analysis promote sales team professional development sales goal reinforcement. Education Bachelor Arts International Relations 1998 Mount Holyoke College City State USA Certificate Portuguese Studies 1997 Universidade de Lisboa City Portugal Technical Skills Mastery Microsoft Office (Word, Excel, PowerPoint) Strong working knowledge DataTrak ABC ClubOs software Ability work several operating systems including Microsoft Mac OSX Fluent spoken Portuguese; proficient written Portuguese Knowledge spoken written Spanish",APPAREL
"OWNER Executive Profile Objective: Driven, analytical, creative leader 25+ years experience business, customer service, higher education, utilities, insurance, arts public education. Motivated IT leader project management, client training, comprehensive development innovative client solutions, enabling creative changes across organization. Provide customer service leadership propel business public arena meet !the business objectives. Achieve business objectives passion, commitment experience in: Customer Service Project Management Team Leadership ­ Technology Development New Business Development ­ International Business System Integration ­Technology Deployment Process Improvement E commerce ­ !Quality Assurance -System Installation ­ Change Management ­ Consulting Provide technology support companies, !schools, individuals Database development Web page authoring support Digital Media support ­ Network planning, configurations, installation Deployment System Integration Consulting ­ !Process Improvement New Educational Technology Development Professional Experience 01/1998 Current Owner Company Name － City State Highly skilled technology leader proven success providing innovative creative application solutions, tools, processes !across organizations. Effective leader applying custom business technology solutions maximize organizational !performance. Create competitive advantages utilizing cutting edge technologies, technical business acumen, innovating solutions !and influencing positive change across enterprise. Provides marketing leadership propel business public arena. Achieve !corporate objectives passion, commitment expertise in: Customer Service !New Business Development ­ Project Management ­ System Integration ­ Technology Deployment ­ Process. 08/2001 08/2009 Coordinator Technology Support-School Fine Arts Company Name － City State Oversee technology support division focused analyzing current environment faculty staff. Enable users !manage support teaching duties relying available technology. Provide project management development Filemaker Solutions within division well coordinated solutions university users. Create training modules, !allow faculty staff attend sessions lunch breaks allow learn new/current technology skills. Show !opportunities use cutting edge technologies, innovative solutions, influencing positive change across teaching !learning communities using superior customer service Working increase implementation Filemaker solutions classroom curriculum Increasing technology use among Fine Arts administration, faculty staff Developing websites student signups public music performances Created implemented important database products increase productivity administrative staff Worked IT Services School Education NCATE project, impacts licensure !teachers areas study. Provided technology support, includes desktop installation hardware software administration, faculty, staff School Fine Arts, addition technology solutions training Accountable database solutions administrative staffs individual departments within Fine Arts, includes tracking admissions process students coming Miami University interested becoming involved !the Arts programs Developed art portfolio review solution web capabilities, enables art students submit artwork !for review faculty thereby allowing admitted one art programs. 01/1997 01/2001 Coordinator Company Name － City State Improvement ­ E Commerce ­ Quality Assurance ­ System Installation ­ Team Leadership ­ Change Management ­ Consulting ­ Provide technology support companies, schools, individuals ­ Database programming ­ Webpage authoring support ­ Network planning, configurations, installation ­ Digital Media support ­ Marketing Expertise IT Services Technology Support Oversaw desktop support administration staff IT Services, included developing database solutions troubleshooting technology issues, installation hardware software. Managed introduction newly adopted !technologies, training support, training new implementations. Developed implemented Print Center Invoicing Billing System (Filemaker Solution), interfaced !Media Services Billing Process (Filemaker Solution) Supported classroom technologies media services faculty classroom teaching. Provided primary staff support public student technologies centers. Coordinated implementation joint technologies center IT Services, Fine Arts Education Provided technology support Learning Technologies Centers managed technical staff. 01/1992 01/1997 Technology Manager Company Name － City State Managed IT Services student technology learning centers open students. Services included access Internet, MVS, VS, !Novell Network. Students able interact faculty use email, software packages Internet. The labs employed !90 student workers semester, included 8 student technicians, kept labs working 19 hours day !semester 24 hours day two weeks end semester. There basic classes taught student staff !students needed sprint courses software hardware required courses. Expanded technologies services students 4 public sites ­Developed 'Quik' Time Training' program students using centers ­ expanded student support/managed technical needs students centers- taught students good customer service Relevant Leadership Positions Director: Miami University Filemaker User's Group !Principal Viola Sorg Opera Company Business Manager, Violist Montage String Quartet ­National Sales Manager, Winton Associates (Wholesale Precious Stone Importers), Local Business Manager International Musicians Union Local, Ass't Business Manager Principal, Viola, Rome Festival Orchestra, Italy. Education M.M PHD Educational Leadership Miami University Miami University － City State GPA: GPA: 3.89 GPA: 3.89 Associate Computer Science Southwestern College Business Associate Accounting Southwestern College Business － City State GPA: GPA: 4.00 Computer Science GPA: 4.00 Bachelor Music Washburn University － City State GPA: GPA: 3.25 GPA: 3.25 Interests Presentation Ohio Learning Network Conference Topic: 'The Arts STEM Legislation: The Impact Teaching Learning' Presentation Miami University Center Learning Teaching Conference :Topic: 'MU Student e-Portfolios Participated Filemaker Developers Conferences Skills administrative, Arts, art, basic, Billing, Billing System, Change Management, competitive, hardware, Consulting, Customer Service, customer service, database, Database programming, E Commerce, edge, email, Filemaker, MVS, Invoicing, Leadership, Team Leadership, Director, marketing, access, enterprise, Network, New Business Development, Novell Network, organizational, processes, Project Management, project management, Quality Assurance, Sales Manager, System Integration, teaching, desktop support, troubleshooting, websites Additional Information Conference Participation/Presentation Activities Presentation Ohio Learning Network Conference Topic: 'The Arts STEM Legislation: The Impact Teaching Learning' Presentation Miami University Center Learning Teaching Conference :Topic: 'MU Student e-Portfolios Participated Filemaker Developers Conferences",ARTS
"ENGINEERING INTERN Skills C++, Python, MATLAB, Git, Bash, R, SQL (basic). Experienced Linux/Unix using high performance computing clusters. Machine Learning Tools Libraries: Scikit-learn, Pandas, Seaborn, matplotlib, TensorFlow (basic). (I built XGBoost model 77.5% accuracy Kaggle Titanic challenge.) Computational Fluid Dynamics Discrete Element Method Codes CFD-DEM, OpenFOAM, CFD-ACE+®, Fluent®, COMSOL®, LAMMPS, LIGGGHTS. Reservoir Fracture Modeling Tools CMG® reservoir simulation; FracPro® fracture simulation analysis; Saphir pressure transient analysis. Experimental Statistical Methods SEM, AFM, Confocal Microscopy, Regression analysis, Statistical process control, Design experiments. Experience ENGINEERING INTERN 08/2016 － 12/2016 Company Name State Project: Develop cavings transport model optimizing hole-cleaning operations. Developed solids transport model predicting cuttings/cavings bed height hole-cleaning operation. In contrast conventional CFD models typically take several hours run, novel numerical model obtain results within minutes, enabling timely optimization well circulation schedule. Investigated competitive landscape designed commercialization plan numerical model. Leveraged experiences internal drilling experts aligned stakeholders throughout development process. ENGINEERING INTERN 05/2016 － 08/2016 City State Project: Optimize diverter pumping schedule better production performance well re-stimulation. Built simulator model proppant, diverter, slurry distribution plug-and-perf hydraulic fracturing operation. Derived simple proxy model substitute time-consuming CFD-DEM simulations predicting diverter transport perforation clusters. Simulation time drops 48+ hours less 1 sec. Provided recommendations pumping schedule design fracturing treatment. PROCESS ENGINEER 04/2012 － 05/2013 Company Name City Improve display yield statistical modeling, process control, tool modifications. Won Qualstar award Nov. 2012 completing two specific yield improvement tasks merely two months, first time QMT-TW award engineers establishment. Optimized sealing process interferometric modulator (iMoD) display led 52% pre-functional yield increase. Increased time panel encapsulation station 73% 92% leading two tool-modification projects involving group 5 equipment engineers 2 external support engineers Japan. PROPPANT/DIVERTER TRANSPORT HORIZONTAL WELLS, UT Austin Aug. 2014-present. Evaluate efficiency proppant/diverter transport perforated horizontal wells different slurry flow conditions using combined CFD-DEM approach. Developed multivariate statistical model substitute traditional CFD model predicting proppant transport perforations various flow conditions. The computational cost dropped 5 orders magnitude. Accurately predicted DAS-measured proppant distribution field case less 10% error. Chu-Hsiang Wu Page 2 DESIGN SELECTION GRAVEL PACK SAND CONTROL SCREENS, UT Austin Jun. 2013-present. Develop analytical, DEM, Monte Carlo models predicting sand production gravel packs sand control screens. Accurately predicted 6 sand production lab-test results obtained operators less 15% error using developed model. Invented DEM-based approach extracting pore throat size distribution complex packings. Results show pore throat sizes within gravel packs usually 1/5 1/9 effective gravel size. The findings correspond remarkably well previous field observations enable optimization gravel pack designs. 06/2010 Company Name Designed highly mixing-efficient serpentine channels biomedical detection. Devised mixing index quantify mixing efficiency two heterogeneous fluids flowing microfluidic channels. Interests SPE translator, Nepal medical assistance group, cofounder Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach evaluating pore throat size distribution filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing Predicted Performance Multilayered Metal-Mesh Screens. SPE Drilling Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect Perforation Geometry Orientation Proppant Placement Perforation Clusters Horizontal Well. Paper SPE-179117-MS presented SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters Horizontal Wellbore. Paper SPE-184861-MS presented SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, Selecting Metal Mesh Screens Standalone-Screen Applications. SPE Drill Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation Hydrodynamic Bridging Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., Parlar, M. 2015. Particle Size Education Training May 2018 Ph.D UT Austin PETROLEUM ENGINEERING Scientific Computation City State PETROLEUM ENGINEERING Scientific Computation Dissertation: Modeling Particulate Flows Conduits Porous Media; Supervisor: Mukul M. Sharma 3.9/4.0 Recipient ConocoPhillips Fellowship (2013), Jack L. Thurber Memorial Endowed Presidential Scholarship Jun. 2010 M.S National Taiwan University MECHANICAL ENGINEERING City Taiwan MECHANICAL ENGINEERING Design mixing-efficient microfluidic device bio-medical applications 3.9/4.0 Jun. 2008 B.S National Tsing Hua University POWER MECHANICAL ENGINEERING City Taiwan POWER MECHANICAL ENGINEERING Presidential Award Scholarship (2006, 2007) Skills approach, Bash, basic, C++, competitive, DAS, Design experiments, functional, lab-test, Linux, Machine Learning, MATLAB, Modeling, novel, optimization, process control, Programming, proxy, Python, Simulation, SQL, Statistical process control, Supervisor, Unix Additional Information LEADERSHIP VOLUNTEER · Served Second Lieutenant artillery company Taiwan Army 2010-2011. · Qualstar Award, Qualcomm, 2012 2013 · Qualcomm Know-how Incentive Award, Qualcomm, 2013 · Technical Editor SPE Journal, SPE Drilling Completion, SPE Production Operations, 2017-present · Volunteer experience: SPE translator, Nepal medical assistance group, cofounder Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach evaluating pore throat size distribution filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing Predicted Performance Multilayered Metal-Mesh Screens. SPE Drilling Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect Perforation Geometry Orientation Proppant Placement Perforation Clusters Horizontal Well. Paper SPE-179117-MS presented SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters Horizontal Wellbore. Paper SPE-184861-MS presented SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, Selecting Metal Mesh Screens Standalone-Screen Applications. SPE Drill Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation Hydrodynamic Bridging Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., Parlar, M. 2015. Particle Size Distribution Measurement Techniques Their Relevance Irrelevance Sand Control Design. SPE Drill Compl 30 (2): 164-174. SPE-168152-PA. http://dx.doi.org/10.2118/168152-PA.",ENGINEERING
"SALES REPRESENTATIVE Professional Summary Hardworking Server thrives pressure goes beyond create unforgettable guest experiences. 1 year experience serving 100 dinner guests upscale Kickback Jacks restaurant. Customer- oriented server excellent interpersonal communication skills. Food beverage expert. Recently licensed preparation sale alcoholic beverages, bar procedures liquor laws. Focused server, successful multi- tasking delivering prompt friendly service customers. Maintains positive attitude great sense humor peak hours. Server brings strong work ethic, interpersonal skills customer service expertise. Fluent English only. Experience Sales Representative 0-1/2017 Current Company Name City State Cold-called prospective customers build relationship. Greeted store customers promptly responded questions knowledgeable service. Completed documentation product service sales. Filled expense reports accounting. Maintained productive relationships existing customers exceptional follow-up sales. Generated high volume referrals. Updated database customer sales information. Kept showroom professional neat times. Delivered products customers timely manner. Established new customer accounts. Informed management special sales service issues. Evaluated competitors performed market research. Achieved least $5,000 monthly sales gross profit. Server 12/2015 05/2016 Company Name City State Consistently provided professional, friendly engaging service. Skillfully promoted items beverage lists restaurant specials. Followed safety sanitation policies handling food beverage uphold proper health standards. Displayed enthusiasm knowledge restaurant's menu products. Routinely supported areas restaurant requested, including answering telephones completing financial transactions staff. Set dining tables according type event service standards. Addressed diner complaints kitchen staff served replacement menu items promptly. Quickly recorded transactions MICROS system deliver prompt service. Routinely cleaned work areas, glassware silverware throughout shift. Immediately reported accidents, injuries unsafe work conditions manager. Developed maintained positive working relationships others reach business goals. Demonstrated genuine hospitality greeting establishing rapport guests. Guided guests menus demonstrating thorough knowledge food, beverages ingredients. Provided friendly attentive service. Hostess 08/2015 12/2015 Company Name City State Consistently provided professional, friendly engaging service. Skillfully promoted items beverage lists restaurant specials. Followed safety sanitation policies handling food beverage uphold proper health standards. Assigned patrons tables suitable needs according rotation. Assisted diners obtaining food buffet/serving table needed. Assisted maintaining preparation service areas sanitary condition Cleaned organized eating, service, kitchen areas Cleaned sterilized equipment facilities Cleaned garbage cans water steam Responsible design preparation menu items private home/office setting. Cashier Drive Thru Operator 08/2014 01/2015 Company Name City State Maintained high standards customer service high-volume, fast-paced operations. Consistently provided friendly guest service heartfelt hospitality. Promptly empathetically handled guest concerns complaints. Demonstrated integrity honesty interacting guests, team members managers. Operated drive-through window sales register quickly efficiently. Greeted customers provided excellent customer service. Pleasantly courteously interacted customers. Built loyal clientele friendly interactions consistent appreciation. Prepared fountain drinks ice cream items. Prepared food orders within 2-3 minute time frame. Assembled food orders maintaining appropriate portion control. Verified prepared food met standards quality quantity. Prepared variety foods according customers' orders supervisors' instructions, following approved procedures. Education N/A, Current Varina High School 7053 Messer Rd, Henrico, VA 23231 Skills Cash handling, clientele, excellent customer service, customer service, fast, financial, frame, honest, Meal preparation, MICROS, office, window, policies, problem solver, quality, Quick, rapport, safety, sales, tables, team player, telephones, type, trustworthy. Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML",SALES
"INFORMATION TECHNOLOGY MANAGER Qualifications Strong communication skills Web application design Working independently HTML Leadership Adobe Acrobat Professional IT Governance Adobe Photoshop Requirements gathering Adobe Dreamweaver Software Development Life Cycle Windows Server 2008 principles (SDLC) Windows Server 2012 Project Management Active Directory System administration SQL Help desk administration Microsoft Office Database Design SAP Business Objects/Web Intelligence Microsoft SharePoint ASP.net, business operations, C++, database development, disaster recovery, forms development, grants development, HTML, computer support, marketing materials, Microsoft Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing, report writing, requirements gathering, SQL, strategic planning, user manuals, training materials, troubleshooting, upgrade, web development, workflow Experience Information Technology Manager April 2005 Current Company Name City State Managed computer support staff college serving 150+ employees Responsible planning implementation major modifications/upgrade entire computing environment college Involved IT Governance efforts campus develop infrastructure security policy Overseen help desk support included troubleshooting hardware, software Windows servers Managed multiple projects (varying scope, time frame difficulty) develop applications IT solutions various needs Faculty, staff students. Administer data needs college including data security, database development/maintenance report generation Responsible purchasing appropriate computing equipment would fit various needs college Faculty staff. System Analyst June 2003 April 2005 Company Name City State Managed efforts staff accomplish various tasks related new system migration project. Generate SQL data population complex report writing using PL/SQL Crystal Reports 9 accommodate new system migration project. Maintain improve existing databases used manage every-day workflow. Created several tools using Visual Basic SQL assist 80+ Housing Specialists improve accuracy data files needed mandatory reporting federal government. Graduate Assistant-Technical Writer January 2002 May 2003 Company Name City State Developed user manuals training materials computer systems used police. personnel. Tested web client server applications ensure user requirements met. Utilized web development tools create on-line user's manuals. Co-Founder, Business Manager December 2001 Current Company Name City State Managed aspects business operations non-profit performance arts organization. Developed marketing materials release community entities. Wrote grants secure funding youth out-of-school time programs. Applications Developer October 2000 July 2001 Company Name City State Documented user requirements rewriting existing billing systems tracked. resource usage internal service group entire global organization. Lead development team requirements gathering tasks. Provided support billing systems involving troubleshooting complex queries. Programmer Analyst June 1995 September 2000 Company Name City State Performed tasks allstages system development life cycle disability claims system including user specifications, functional designs, technical designs. Created Oracle database objects (views, queries, PL/SQL, SQL) satisfy reporting needs end-users. Developed testing strategy lead testing team responsible testing stages large disability claims system. Education Master Science Management Information Systems May 2003 University Illinois City State Management Information Systems Bachelor Science Information Decision Sciences May 1995 University Illinois City State Information Decision Sciences Skills ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal Reports 9, databases, database development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow Affiliations Quality-driven Information Technology Manager 10 years experience aligning business systems business policies guidelines managing IT support application development operations. Looking bring strong management, analytical problem-solving skills industry-leading technology company.",INFORMATION-TECHNOLOGY
"DIRECTOR OF COMMUNITY Skills Adobe Creative Suite, Microsoft Office Suite, Google Apps, Facebook, Twitter, Instagram, Pinterest, Tumblr, Google+, Youtube, Blogger, Wordpress, Vertical Response, Constant Contact, Raiser's Edge, ProClass, CampusCafe, RetailPro, ILS, Rentrak ADDITIONAL WORKSHOPS Visual Thinking Strategy, Arts Healthcare, Community Art Projects, Art Storytelling, Encaustic Painting, Ceramics, Printmaking. Experience Director Community August 2017 Current Company Name － City State Provide customer service administrative services, acting main point contact Community Education office. Facilitate operations communications offices regarding IT, Finance, Security, HR. Use design experience, writing, computer skills market events programs. Design promotional materials print web needed, postcards, fliers, banners. Manage social media pages design ad campaigns, leverage analytics. Increased social media activity 30% past two years. Design analyze email marketing campaigns. Research coordinate marketing staff place web print ads. Event planning management community engagement. Provide administrative support wide range constituents. Assist students registration, class preparations communications working toward enrollment goals. Increased enrollment 7% fresh marketing strategy improved customer service policy. Assist faculty design courses, scheduling, contracts, facility supply needs. Curate art classes workshops triannual course catalogs, collecting images, bios descriptions. Proofread edit catalog content. Coordinate bulk mailing. Manage vendor account relations materials supplies, tracking placing orders. Process tuition payments, request track refunds. Oversee scholarship program. Develop faculty pay schedule. Draft, collect archive contracts. Assistant Director November 2012 August 2017 Company Name － City State After facilitating merge NH Institute Art, helped design implement new systems run Sharon Arts Center School Art Craft satellite facility higher education. Built new processes integrate financial, HR, IT, Marketing offices. Acted department registrar, designed classes recruited arts faculty, curated catalog. Performed marketing work increase enrollment. Oversee scholarship program. School Director September 2009 November 2012 Company Name － City State Oversaw facilities education administration operations. Designed catalog art classes workshops, recruited arts faculty. Designed fundraising events purchase studio equipment develop community. Oversaw implementation student management software. Initiated oversaw student exhibitions develop community awareness. Curated content course catalog. Oversaw budget $250K. Webmaster July 2009 November 2012 Company Name － City State Gained creative project management experience, facilitating planning communications design team staff colleagues rebranding launch www.sharonarts.org. Performed content uploads ongoing maintenance, including press release blog updates, photo galleries, donor portal. Designed implemented new online donor system related reporting. Administrator April 2009 September 2009 Company Name － City State Implemented new social media pages email marketing software assist Marketing office. Assisted Development office fundraisers, events focus groups, maintained sensitive donor information database communications. Assisted Education office student communications enrollment transactions. Assistant Manager March 2008 April 2009 Company Name － City State Oversaw inventory management customer service working toward retail sales goals. Assisted curatorial needs Fine Art Gallery rotating exhibitions, including labels, inventory, shipping docent coverage. Intern/Free-Lance Production Assistant September 2006 January 2008 Company Name － City State Studied animation digital art software providing graphic design project assistance. Education Training MFA Creative Writing 2016 New Hampshire Institute Art Creative Writing BS Communications/Graphic Design 2007 Fitchburg State Communications/Graphic Design Skills administrative support, Adobe Creative Suite, Event planning management, fundraising, graphic design, inventory management, mailing, marketing strategy, Painting, promotional materials, retail sales, scheduling",ARTS
"SENIOR BUSINESS DEVELOPMENT MANAGER Summary Business development professional experienced sales management, marketing applications engineering filtration drying systems bio-pharmaceuticals, fine chemicals, agro-chemicals, industries. Highlights Accomplishments Supercharged sales high-valued filtration systems customers bio-pharmaceuticals, specialty chemicals, agro-chemicals, industries using consultative selling techniques, consistently achieve 50%+ year-over-year growth outstanding gross margins (Heinkel) Sales/Application Engineer: provided direct sales application engineering expertise users size-reduction, classifying, mixing drying equipment well down-flow/laminar flow booths active/passive isolation systems specialty chemicals, minerals industries. Used consultative sales/relationship-building generate outstanding bookings every year Supercharged sales high-valued filtration systems customers bio-pharmaceuticals, specialty chemicals, agro-chemicals, industries using consultative selling techniques, consistently achieve 50%+ year-over-year growth outstanding gross margins (Heinkel). Launched campaign rebrand company leading solution provider solid-liquid separation. Analyzed complex customer requirements, developed user requirement specifications (URS). Presented best solution customer. Generated new product revenue $1,750,000 (Heinkel). Consulted process solutions high-end battery chemicals manufacturer engineering firm. Created, confirmed fine-tuned testing, right solution demanding requirement. Collaborated closely customer engineering firm design complete solution package. Obtained $5.5 million equipment sales company 25+% gross margins (Heinkel). Developed 3-year road-map provided strategic guidance required improve financial operations, reduce costs capitalize company's core competencies. Hired/trained inside outside sales, reps/distributors. Result: ~200% top-line growth record margins (Heinkel). Developed sales channel ground up, including identifying, auditing, hiring training manufacturer's reps. Created/implemented strategic plan drive product sales channels. Achieved sales ½ million new $6 million rebuilt centrifuges. (Sanborn) Planned website content, layout, design, meta/alt tags SEO (search engine optimization). Developed internet marketing philosophy making website informative, intuitive interactive. Web site become major consistent source inquiries. (Heinkel, Sanborn). TOM P. PATNAIK Notable Achievements Continued Led cross-functional team identify customer's unmet needs. Set-up customer focus groups gather voice-of-customer. Developed ideas, generated concepts, carried business analysis new product concept. Developed prototype. Established/ran beta site. Commercialized launched high-value filtering centrifuge pharmaceutical chemical manufacturers. (Ketema) Experience Senior Business Development Manager May 2014 March 2015 Company Name － City State responsible growing engineering services major Food Beverage Chemical clients strategic alliances, creating new service solutions product lifecycle management, asset management, enterprise mobility Internet Things, enhance productivity reduce cost client operations. Familiar various onsite-offshore engagement models. Actively worked client scope propose dedicated near-shore engineering center. Major clients/targets include: Coca Cola, DuPont, BASF, among others Director, Sales Marketing April 2011 May 2014 Company Name － City State Turned around sales profitability European manufacturer centrifuges, filters, dryers ball valves, bio-pharmaceuticals, specialty chemicals, agro-chemicals industries, combination setting clear strategic direction smart tactical execution, using direct selling manufacturer's reps. Used thought leadership, consultative sales relationship-building double sales 2 years, creating robust sales funnel continued growth, promoting company's reputation expertise. Sales/Application Engineer June 2007 April 2011 Company Name － City State provided direct sales application engineering expertise users size-reduction, classifying, mixing drying equipment well down-flow/laminar flow booths active/passive isolation systems specialty chemicals, minerals industries. Used consultative sales/relationship-building generate outstanding bookings every year. Consultant January 2003 January 2007 Company Name － City State provided sales, marketing, process application engineering expertise users process equipment life-science, chemical, mining, industries forthis specialized centrifuge consulting firm. Manager, Sales Marketing December 1997 January 2002 Company Name － City State In charge sales marketing management launch several filtering centrifuge products pharmaceutical, fine chemical, biotech customers worldwide strategic planning, sales channel set-up, mar-com planning event management programs. Set-up design office manufacturing partner overseas. Provided sales/process expertise, applications product support. Product Manager April 1993 November 1997 Company Name － City State Responsible filtration equipment sales/marketing bio-pharmaceutical, chemicals, customers. Liaisoned Swiss partner launch high-$ filter US chromatography resin filtration. Activities: frontline sales/training customers/reps, develop marketing collateral material, pricing strategy, product positioning, gather competitive information, trade-show participation, among others. Education MBA Marketing BS MS (Mech. Engineering), MBA (Marketing). Presentations Business development professional 20+ years track record success, growing sales filter/dryer/centrifuge systems using direct sales rep channels US, Canada Mexico. Experienced developing comprehensive marketing programs using consultative sales techniques promote high-valued products/services. An adaptable communicator skilled creating visibility, engaging prospects, gaining trust fulfilling needs leading presentations levels customer personnel Skills Sales, Marketing, Sales And, Consultative Sales, And Marketing, Marketing Management, Of Sales, Product Support, Strategic Planning, Direct Sales, Engineer, Mixing, Chromatography, Equipment Sales, Filtration, Marketing Collateral, Pricing, Product Manager, Product Positioning, Sales/marketing, Training, Sales In, Selling And, Strategic Direction, The Sales, Thought Leadership, Asset Management, Business Development, Clients, Offshore, Operations, Product Lifecycle, Product Lifecycle Management, Solutions, Auditing, Business Analysis, Developed Sales, Financial Operations, Internet Marketing, Million, Optimization, Outside Sales, Product Concept, Prototype, Prototypes, Sales Channels, Sales For, Sales Of, Search Engine, Search Engine Optimization, Selling Techniques, Seo, Testing, Through Sales, Voice, Mba",BUSINESS-DEVELOPMENT
"DIGITAL MARKETING INTERN Education 2015 Bachelor Arts Psychology, Corporate Strategy Vanderbilt University － City State Cumulative Grade Point Average: 3.4 Major Grade Point Average: 3.6 Summary Hardworking, passionate Vanderbilt student intending obtain Fall on-campus employment grow excel endeavors. Experience 06/2013 08/2013 Digital Marketing Intern Company Name － City State Executing overseeing corporate digital marketing campaign various platforms including company Twitter Linkedin pages. Updating company web media using Sitecore Web Content Management system. Working corporate marketing consultants determine appropriate customized programs strategies various web-based market segments. 12/2012 05/2013 Student Fundraising Ambassador Company Name － City State Updated contact information, provided institutional affairs updates, stewarded University fundraising efforts alumni constituents Vanderbilt Inspired new supporters contribute funds, maintaining relationships encouraging increased support existing contributors. Made risk analyses balanced cost-time data focus efforts appropriate fundraising activities. 12/2011 05/2013 Tutor Company Name － City State Provided student-athletes academic assistance. Submitted detailed reports individual tutoring session. Updated Counselor Tutor Coordinator progress time. 04/2011 11/2012 Advertising Public Relations Intern Company Name － City State Executed brand endorsement, talent discovery, talent relations duties. Orchestrated promotional vendor agreements various entities including music groups, festival hosts, supplement wholesalers websites. Wrote distributed advertisement press material third party media outlets. Developed various promotional advertisement campaigns company social media web-based entities. 06/2012 08/2012 Marketing Intern Company Name － City State Utilized Microsoft Customer Relationship Management system establish database current potential clients. Performed routine teleconferences clients discover needs delivered summaries manager. Worked direction management C.E.O. reach potential clients develop interest company services. 04/2012 08/2012 Journalist Company Name － City State Wrote articles daily blog posts internet news source withover 300,000 unique monthly readers. Implemented articles social media sites like Facebook, Twitter, Foursquare increase viewership concise ""Post Blasts"". 05/2011 08/2011 Data Analysis Administrative Intern Company Name － City State Assisted company chair administrative activities including data entry analysis. Performed accounting duties including composing expense reports suggesting fund allocation. Sustained contact property owners building activity relayed information company chair. 05/2008 08/2011 Sales Marketing Associate Company Name － City State Sold billiard tables accessories provided advice consultations product inquiries. Built retained direct relationships clients affiliates ensure satisfaction. Provided significant direction developing company website including layout, organization system, transition e-commerce services. Implemented company social media presence directed various web-based promotional campaigns. 03/2009 05/2010 Volunteer Company Name － City State Taught special needs children play various sports recreational activities. Technical Skills General Software Proficiency: Microsoft Office, Microsoft Works, Microsoft Customer Relationship Management System, Microsoft Publisher Creative Design Media Proficiency: Adobe Photoshop, Adobe Illustrator, Pro Tools Web Proficiency: Wordpress, Sitecore Content Management System, Hootsuite Certifications: Hootsuite Accomplishments 1st Place Marketing Campaign ""The Next Chapter"" Vanderbilt University Managerial Studies Department ""Parnassus Marketing"" Competition Illinois State Scholar Prairie State Achievement Award Won ""Battle Bands"" competition Chicagoland high school musicians 2009, 2010 Hold school record Northside College Preparatory High School Track Field events: ""Middle Distance Medley"" 2010, ""Throwers Relay"" 2010",DIGITAL-MEDIA
"GUEST TEACHER Floral Designerwrite title I certified professional floral designer mentored AIFD founding member. I participated finalist several National Competitions. I owned business Las Vegas starting The Tropicana Hotel built businesses Las Vegas Hilton Caesar's Palace. I innovated different buying practices utilizing national international auctions supply low demand high. Highlights Skills Used Acquired fresh flowers growers National International regions Chose containers, vases, baskets, props etc. Trade Markets Dallas, Atlanta, Los Angeles, Las Vegas Educated studying Market current future trends Acquired skills necessary compete National International Auction internet required depth knowledge flowers Prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design Instructed employees areas necessary work full service florist Owner/Operator Garden Nile Flower Shop Caesar's Palace Las Vegas, NV October 1991 June 1995 Responsibilities Hired Terminated Employees Acquired inventory produce fresh floral arrangements, European gardens, permanent arrangements, containers gift items Kept abreast current future trends floral industry Shopped National International Flower Auctions acquire knowledge best possible pricing necessary Interfaced hotel management purchasing agents Produced prototypes floral designs, etc. designers could copy Inspected design delivered Kept personal knowledge customers private [State Name] Teaching License Kind empathetic Standardized testing techniques Urban public schools background Creative lesson planning Critical thinker Positive encouraging Adept classroom manager Accomplishments Impacted operation way necessary keep facets business running smoothly Excellent Design Talent Trained founding member AIFD Successfully passed subjective part Floral Exam given Louisiana State University Agriculture School perfect score Skills Used Negotiated Hotel Management acquire square footage terms lease The Garden Nile Flower Shop Caesar's Palace Designed approval Hotel Management store's layout hours operation Acquired fresh flowers growers National International regions Chose containers, vases, baskets, props etc. Trade Markets Dallas, Atlanta, Los Angeles, Las Vegas Educated studying Market current future trends Acquired skills necessary compete National International Auction via Internet Prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design Instructed employees areas necessary work full service florist Responsible necessary actions, government forms, employment taxes, insurance, state taxes etc. Required every facet owning operating full service florist President Island Wedding Chapel Tropicana Hotel Las Vegas, NV September 1990 December 1993 Responsibilities Negotiated lease first ever free standing wedding chapel Hotel property Formed corporation board directors Chose location, architecture oversaw building chapel Hired manager hired employees oversaw day day operations responsible licenses, employment taxes, insurance, obligations hotel per lease agreement, filing quarterly forms presentation monthly business board directors Continuously interfaced hotel department management concerning hotel accommodations wedding guests, five separate reception areas, catering facets producing successful wedding experience. Accomplishments Pioneered concept free standing chapel hotel property privately owned The Island Wedding Chapel first last followed concept Skills Used Promoted respectable venue host wedding 1990 private ownership Upgraded smaller wedding choices couples choosing use grand ballroom hotel seedy type establishments Las Vegas became synonymous era Resulted hotels getting involved smaller wedding venues changed entire business weddings 1990 present; unfortunately, none longer privately owned Owner/Operator Tropicana Hotel Florist Las Vegas, NV April 1986 December 1993 Responsibilities Hired Terminated Employees Acquired inventory produce fresh floral arrangements, European gardens, permanent arrangements, containers gift items Kept abreast current future trends floral industry Shopped National International Flower Auctions acquire knowledge best possible pricing necessary Interfaced hotel management purchasing agents Produced prototypes floral designs, etc. designers could copy Inspected design delivered Kept personal knowledge customers private Accomplishments Promoted performed excellent Design skills Trained founding member AIFD Successfully passed subjective part Floral Exam given Louisiana State University Agriculture School perfect score. Impacted operation way necessary keep facets business running smoothly successfully Skills Used Successfully negotiated lease Management Tropicana Hotel Appointed small kiosk area housed counter room enough small cooler. Negotiated successful doubling space originally appointed less year Interfaced Purchasing Department providing prototypes regularly scheduled design placements Interfaced various department heads large convention arrangements decorations, party arrangements seasonal decorations Designed approval Hotel Management store's layout hours operation Chose containers, vases, baskets, props etc. Trade Markets Dallas, Atlanta, Los Angeles, Las Vegas Educated studying Market current future trends Acquired skills necessary competively purchase product Los Angles Flower Auction Prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design Instructed employees areas necessary work full service florist Responsible necessary actions, government forms, employment taxes, insurance, state taxes etc. Required every facet owning operating full service florist Owner/Operator Las Vegas Hilton Florist Las Vegas, NV April 1989 August 1993 Responsibilities Hired Terminated Employees Acquired inventory produce fresh floral arrangements, European gardens, permanent arrangements, containers gift items Kept abreast current future trends floral industry Interfaced hotel management purchasing agents Produced prototypes floral designs, etc. designers could copy Inspected design delivered Kept personal knowledge customers private Accomplishments Impacted operation way necessary keep facets business running smoothly Promoted performed excellent design talent Trained founding member AIFD Successfully passed subjective part Floral Exam given Louisiana State University Agriculture School perfect score. Skills Used Negotiated Hotel Management acquire square footage terms lease The Las Vegas Hilton Florist Interfaced Purchasing Department providing prototypes regularly scheduled design placements Interfaced various department heads large convention arrangements decorations, party arrangements seasonal decorations Designed approval Hotel Management store's layout hours operation Chose containers, vases, baskets, props etc. Trade Markets Dallas, Atlanta, Los Angeles, Las Vegas Educated studying Market current future trends Acquired skills necessary competively purchase product Los Angles Flower Auction Prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design Instructed employees areas necessary work full service florist Responsible necessary actions, government forms, employment taxes, insurance, state taxes etc. Required every facet owning operating full service florist Owner/Operator Desert Flower Las Vegas, NV January 1988 June 1993 Responsibilities Promoted performed excellent Design skills Acquired fresh flowers growers National International regions promote wider variety flowers favorable price point. Chose containers, vases, baskets, props etc. Trade Markets Dallas, Atlanta, Los Angeles, Las Vegas Educated studying Market current future trends Acquired skills necessary compete product Los Angeles Flower Auction Prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design Instructed employees areas necessary work full service florist Responsible necessary actions, government forms, employment taxes, insurance, state taxes etc. Required every facet owning operating full service florist Accomplishments Promoted performed excellent Design skills Trained founding member AIFD Successfully passed subjective part Floral Exam given Louisiana State University Agriculture School perfect score. Impacted operation way necessary keep facets business running smoothly successfully Skills Used Interfaced State Nevada Taxation Department purchase business auction result tax lien Negotiated lease space former tenant prevent interruption business Hired Terminated Employees Acquired inventory produce fresh floral arrangements, European gardens, permanent arrangements, containers gift items Kept abreast current future trends floral industry Acquired skills necessary competively purchase product Los Angeles Flower Auction Interfaced hotel management purchasing agents Produced prototypes floral designs, etc. designers could copy Inspected design delivered Kept personal knowledge customers private Responsible necessary actions, government forms, employment taxes, insurance, state taxes etc. Required every facet owning operating full service florist Owner Frowners R Us Las Vegas, NV January 1986 June 1992 Responsibilities Promoted performed excellent Design skills Acquired fresh flowers growers National International regions promote wider variety flowers favorable price point. Chose containers, vases, baskets, props etc. Trade Markets Dallas, Atlanta, Los Angeles, Las Vegas Educated studying Market current future trends Acquired skills necessary compete product Los Angeles Flower Auction Prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design Instructed employees areas necessary work full service florist Responsible necessary actions, government forms, employment taxes, insurance, state taxes etc. Required every facet owning operating full service florist Accomplishments Promoted performed excellent Design skills Trained founding member AIFD Successfully passed subjective part Floral Exam given Louisiana State University Agriculture School perfect score. Impacted operation way necessary keep facets business running smoothly successfully Skills Used Chose location designed layout shop's interior Hired Terminated Employees Acquired inventory produce fresh floral arrangements, European gardens, permanent arrangements, containers gift items Kept abreast current future trends floral industry Acquired skills necessary competively purchase product Los Angeles Flower Auction Interfaced several hotel management staffs purchasing agents Produced prototypes floral designs, etc. designers could copy Inspected design delivered Kept personal knowledge customers private. Experience Guest Teacher October 2012 October 2015 Company Name － City State Presented class material policies accurately clearly numerous classes semester. Lead Floral Designer June 2005 April 2011 Company Name － City State Hired Terminated Employees Acquired inventory produce fresh floral arrangements, European gardens, permanent arrangements, containers gift items Kept abreast current future trends floral industry Shopped National International Markets acquire knowledge best possible pricing necessary Interfaced hotel management purchasing agents Produced prototypes floral designs, etc. designers could copy Inspected design delivered Kept personal knowledge customers private Accomplishments Impacted operation way necessary keep facets business running smoothly Excellent Design Talent Trained founding member AIFD Successfully passed subjective part Floral Exam given Louisiana State University Agriculture School perfect score. High School Substitute Teacher October 2012 October 2015 Company Name － City State Interacted students Presented students assignment Assisted helping assignment Responsible teacher completion assignments Monitored student behavior Responsible attendance students Accomplishments Enjoyed interacting students. Assisted students assignments Individualized instruction behavior assigned students Incorporated subject matter present time students would better understanding relevancy subject matter Listed Preferred Teacher's List several schools Skills Used Utilized strict behavioral rules order students could comprehend assignment without unnecessary distraction Worked students suggested various approaches students may complete assignment Vigilant knowing students given time Promptly arrived assigned school Followed rules regulations determined Clark County School System. Education Mixology 2012 National Bartender's School － City State USA After husband's death, I wished participate creative work utilizing flowers medium design. I enjoyed well study certification mixology. It fun natural educator, I able help younger students give confidence. I pursued position I became full time guest teacher Clark County School District. I resigned guest teacher 10/10/2015. At time anything possible. I positive, helpful love involved social world. Advanced Licensed Certified Floral Designer 1978 Louisiana State University Agricultural Mechanical College － City State USA I successfully completed course suggested time. I trained mentored AIFD founding member. I passed exam first try student time passed written exam score 100 percent. I many successful floral businesses. I pioneered number unusual trends. I negotiated hotel contracts I interfaced purchasing departments secure purchase orders. I trained many designers employed hotels. Bachelor Arts Secondary Education 1971 Southeastern Louisiana University － City State USA Successfully taught High School English Social Studies full time basis 1971 thru 1983. Placed many students National Regional Exams Pleased many students kept contact me. Very proud I part success. ​ Skills instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer Additional Information Authorized work US employer",TEACHER
"HR MANAGER Skill Highlights HR SKILLS HR Department Startup Three New Organization Startups Employment Law FMLA/ADA/EEO/WC Mediation Advocacy HR Policies Procedures *Staff Recruitment Retention Salary Negotiations Employee Relations Benefits Administration Unemployment Administration Worker's Compensation Administration Orientation On-Boarding HRIS Technologies Training Development Performance Management Organizational Development HR Program/Project Management HRIS applications (Lawson, Paychex, Kronos, ADP) MS Office (Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook) Professional Experience HR Manager Jan 2015 Current Company Name － City State Manage Human Resource function e-Cycle's corporate office well fulfillment data center, consisting benefits compensation administration, payroll, employee relations, policy compliance, recruitment. Key Results: Foster associate-oriented culture emphasizes continuous improvement, team- work, high performance quality. Ensure organizational conformation applicable HR related regulations statutes well organizational procedures policies. Implement HR programs policies needed organization. Identify, evaluate, resolve human relations, employee morale, work performance, organizational productivity concerns. Develop staffing strategies implement programs plans identify cultivate effective appropriate sources employees job levels. Create assist creation associate training organizational development programs. Develop manage annual associate review process. Insure regional staff included corporate activities feel like part team. Responsible human resource management system(s) provide staff management essential reporting information order help managing associate resources. Recruit retain top quality associates department, includes recruiting nationally cases executive level. Create assist creation compensation plans. Employee benefit administration consisting Health, Dental, Vision, VSTD, VLTD 401(k). Successful reducing health benefit expected increase 46% 5% first month organization. Sr. HR Manager Jan 2013 Jan 2015 Company Name － City State As leader within HR Operations team, I instrumental partnering local leadership Corporate HR develop implement HR policies, processes, technology services aligned support company's strategic initiatives order successful start-up. Key Results: Coordinated efforts recruit hire 220 full time hourly associates 27 management level employees converting agency staff full time. Instrumental managing creating set HR business office, included development personnel files, new hire practices, payroll, HR reporting. Manage, providing direction development HR, develop HR delivery business continued grow. Strategic business partner Site Director, well operations leaders, support start-up operations, day-to-day operations, peak season planning, staffing operations. Worked successfully local temporary agencies order staff Peak volume, consisted 1800 total associates delivering 3 million units Black Friday Christmas. Influence HR strategy execute tactical direction facility within overall HR strategy. Ensure internal consistency HR policies procedures across multiple locations. Interact Corporate HR team exempt staffing, compensation benefits, functional groups order support Operations. Maintain knowledge HR policies procedures, laws regulations, industry trends developments ensure accurate information communicated throughout company. Develop work environment demonstrates Fanatics core values. Provide strategic direction leadership development workforce planning initiatives within fulfillment center. Coach senior business leaders front line supervisors HR polices, procedures, best practices dealing employee relation issues, as, poor performance, attendance, behavior conduct issues. Championed fun, friendly approachable HR team professionals. Ensure integrity, maintenance confidentiality personnel records accordance policies procedures applicable Federal State laws. Improve HR service delivery line overall business performance expectations. Look ways innovate systems HR delivery (People, process technology). Manage HR function measurable objectives, communicate bottom line impact HR delivery business. HR Director Jan 2008 Jan 2012 Company Name － City State As member executive team, I directly solely responsible providing situation appropriate policy compliant human resource support 2 separate business units community based, non-profit, health care organization approximately 184 employees. Key Results: Played key role ensuring successful merge five separate private physician practices one Non-Profit organization. Structured implemented programs policies areas compensation structures, benefits packages, incentive compensation plans physician employment contracts. Fostered teamwork/open-door environment conducive positive dialogue across organization 85% overall employee satisfaction rating. Responsible maintaining staffing levels positions within health center consisted full time, part time on-call staff. Negotiated 100 salary offers exempt nonexempt level. Successful recruitment Physicians, CEO, COO, CFO, CMO various managers. Wrote employee manual covering issues including disciplinary procedures, code conduct, FMLA, attendance policies benefits information. Implemented employee satisfaction surveys presented results Board directors. Introduced company's first formal performance review program. Developed job descriptions across levels categories. Shadowed"" interviewed employees construct accurate picture duties skills required position. HR Representative Jan 2001 Jan 2007 Company Name － City State Nation's largest small-box discount retailer. Fulfilled broad range HR Generalist functions, including recruiting, administering benefits, overseeing disciplinary action managing HR support staff. Key Results: Trained management team interviewing techniques best practices, conducted workshops one-on-one coaching sessions contributed sound hiring decisions. Instrumental start-up new 1.2 million sq. ft. state art distribution center. Hiring 400 plus employees within first year consisted part time, full time temporary staff. Overseen morale-boosting programs (including special events, annual employee picnic, attendance safety banquets, etc. increased employee satisfaction productivity. Investigated employee relation issues, sexual harassment, discrimination, inappropriate conduct either hourly employees management staff. Responsible staffing hourly positions, consisted maintaining 878 hourly employees among three shifts. Education Bachelor Business Administration MOUNT VERNON NAZARENE UNIVERSITY － City State Professional Affiliations Society Human Resource Management (SHRM) *Muskingum Valley Human Resource Management Association Skills ADA, ADP, art, agency, benefits, Benefits Administration, Coach, coaching, conflict resolution, continuous improvement, contracts, decision making, delivery, direction, Employee Relations, special events, financial, functional, Hiring, HRIS, human resource management, Human Resource, Human Resources, HR, human relations, Kronos, Lawson, leadership, leadership development, Law, legal compliance, Director, managing, management reporting, Mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, Publisher, win, Word, negotiating, Negotiations, Organizational Development, organizational, payroll, Peak, Performance Management, personnel, Policies, problem solving, processes, Profit, implement programs, Project Management, quality, quantitative analysis, Recruitment, recruiting, reporting, safety, sound, staff development, staffing, strategy, Strategic, Structured, surveys, team- work, teamwork, Visio, Vision, workshops",HR
"ADMINISTRATIVE ASSISTANT/SITE CLERK Career Overview Committed motivated Administrative Assistant exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative. But important, show I capable open changes Skill Highlights Microsoft Office proficiency Excel spreadsheets Time management Dedicated team player Self-directed Spreadsheet development Self-directed Professional mature Mail management Resourceful Strong interpersonal skills Core Accomplishments Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Increased office organization developing efficient filing system customer database protocols. Administration Answered multiple phone lines, transferred calls corresponding employees. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Professional Experience Administrative Assistant/Site Clerk Mar 2007 Current Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. I entered work order request Building Services maintenance repairs also followed department make sure repairs fixed. Maintained front desk reception area neat organized fashion. Answering phones, helping parents concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working spreadsheets assistant principal. Also covering positions attendance technician assisting nurse's office. One job duties ordering employee uniforms Aramark. I charge filing supply order school cafeterias. Keeping track supply inventory storage room. Staying date school cafeteria Health Inspection Reports. Updating CACFP SNP Site Monitoring Reviews. Making employee packets new hired employees. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Dispersed incoming mail correct recipients throughout office. Maintained front desk reception area neat organized fashion. Organized files, developed spreadsheets, faxed reports scanned documents. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Standardized department filing system increase efficiency. Developed efficient filing systems customer database protocols. Made copies, sent faxes handled incoming outgoing correspondence. Organized files, developed spreadsheets, faxed reports scanned documents. Received distributed faxes mail timely manner. Receptionist/Telephone Operator Aug 2008 Jun 2010 Company Name － City State Answering phones, helping parents concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working spreadsheets assistant principal. Also covering positions attendance technician assisting nurses office. Enter emergency information database Powerschool. Updating ical dates, events, ect. Working weekly bulletin located Powerschool. Received distributed faxes mail timely manner. Managed daily office operations maintenance equipment. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Dispersed incoming mail correct recipients throughout office. Maintained front desk reception area neat organized fashion. Made copies, sent faxes handled incoming outgoing correspondence. Organized files, developed spreadsheets, faxed reports scanned documents. Received distributed faxes mail timely manner. Receptionist/Administrative Assistant Apr 2006 Nov 2006 Company Name － City State Answering phones, paging, Faxing, Filing invoices, Distributing mail, stamping mail, Fed-ex, greeting vendors applicants, filing application, Microsoft word, Excel, keeping track company directory. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Organized files, developed spreadsheets, faxed reports scanned documents. Received distributed faxes mail timely manner. Organized files, developed spreadsheets, faxed reports scanned documents. Received distributed faxes mail timely manner. Received screened high volume internal external communications, including email mail. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Education High School Diploma General Education 2000 Valley High School － City State Select One General Education Orange Coast College － City State Associate Arts General Education Santa Ana College － City State I currently attending Skills Database, Faxing, Filing, general office duties, Internet Explorer, Excel, mail, office, Outlook, Power point, Microsoft Word, repairs, spreadsheets, supply inventory, technician, Answering phones, Good Customer Service, Multi-Task Management, Spreadsheets, 10-key, Data entry, Translator",ARTS
"INFORMATION TECHNOLOGY COORDINATOR Professional Summary Highly talented accomplished Paralegal extensive experience investigative online legal research. More 5 years experience working legal field. Knowledgeable aspects case preparation representation, previous court experience, familiar filings, petitions, case management, interviewing. Excellent research, documentation, reporting abilities, outstanding communication presentation skills. Predisposed procedural methodological approaches problem solving analysis. Detail oriented demonstrated commitment excellent customer service. Core Qualifications LexisNexis, Westlaw, Concordance, CaseMap Knowledge Local, State Federal laws Principles Practices Legal Communication Court Procedures/Processes Results-oriented Client-focused Interview Techniques Methods Word, Excel, PowerPoint, Access, Project Experience Information Technology Coordinator 01/2014 Current Company Name City State Worked across levels organization support Corporate Information Officer (CIO) Senior Leadership Team. Enable CIO Senior Leadership Team effectively efficiently execute duties continuously managing, maintaining appointment calendars, documentation forecasted project plans/milestones, communications derived initiatives, commitments, ongoing management functions. Single Point Contact (SPOC) in-house Information Technology Operations Assessment. Maintain client files, vendor files deal sensitively confidential material general office management. Support business resiliency management program (BRM) developing key principles scope documentation. Support IT communication employee engagement working cross-functionally develop organize IT Town halls functions. Gather analyze data understand assist improving IT business communication, functions. Collect, compile interpret data relates business critical vulnerabilities. Self-directed, detail oriented, outstanding organizational skills coupled excellent task time management skills. Executive Assistant, Contractor 01/2013 09/2013 Company Name City State Key executive support person management, coordination, implementation operations Quality department; responsible interacting behalf several Vice Presidents elements department foster productive relationships among key executives. Organized, managed, executed initial follow-up communications, travel, facilities set-up, programs program participants. Oversaw management Vice President's calendar relieved managerial detail including, limited to, scheduling, rescheduling, prioritizing needed. On-boarded separate employees. Governed computer hardware, software, computer peripheral equipment procurement ensured set employee hardware. Legal Administrative Supervisor 10/2006 07/2012 Company Name City State Coordinated support function Law School Division, Chicago Office. Supervised temporary staff, performed administrative personnel related activities, monitored workflow, supervised oriented new employees, ensured efficiency work processes. Supported Vice President Sales, Director Sales several Attorneys within law school organization assisted projects needed. Established work priorities, supervised, motivated evaluated work assigned staff. Prepared reports regarding workflow management business operations within office. Performed timekeeping, administrative functions coordinated completion timely performance appraisals. Conducted research, organized data, generated reports, prepared correspondence, documents presentations attorneys senior management. Responsible coordination client meetings: developed tracking system ensure timely appropriate scheduling, created meeting materials including spreadsheets, handouts executive summaries ensured successful follow-up action items resulting meetings. Education 2014 College Lake County City State CFTC Computer Forensics Technician Certification Computer Forensics 2014 College Lake County City State CFAC Computer Forensics Analyst Certification Computer Forensics 2013 College Lake County City State Certificate Completion, Paralegal Studies Legal Approved American Bar Association 2008 Strayer University State Bachelor Science Computer Information Systems InfoSec Computer Information Systems, Emphasis InfoSec Graduated Summa Cum Laude Certificate Completion, Cisco Studies Training Cisco; CCNA, CCNA-Security, CCNA-Voice, (Microtrain, Lombard, IL) – 2012 – 2013 Encase FTK Certification Candiate (Training Encase FTK Certification) – 2016 Professional Affiliations Member, Illinois Paralegal Association Member, National Federation Paralegal Association Member, Cook County Bar Association Member, Lake County Bar Association Skills Executive Legal Support, Business Analysis, Strong Communication Skills, Business Operations, Detail oriented, Documentation Time Management, Information Technology Technical Support, Leadership, Legal Terminology, Managerial Experience, Meeting Organizational Skills, Advanced Problem-solving Skills, Paralegal Performance appraisals, Personnel, Presentations, Processes, Procurement, Project Management, LR&W, Westlaw, LexisNexis",INFORMATION-TECHNOLOGY
"QA ENGINEERING MANAGER Professional Summary Seasoned Engineering Manager ability build motivate high-performing engineering team 14+ years experience cards payments industry, committed rapidly efficiently completing projects leveraging team-based frameworks best leverage available engineering talent. Self-motivated, forward thinking mindset, solution-focused, clear communicator, decision maker problem solver. Skills QA Engineering software expertise Design, Estimate, Execute, Maintain Document. Technical communication skills Bug Triage, reporting, technical reviews, Root cause analysis Automation tools Design Implement Collaborating stakeholders Roadmap, Managing releases, Demos, Risk mitigation planning, Organization Time management resource planning Leadership Strategic Planning, Team building, Conflict resolution, Training Development, mentoring Behavioral skills Forward-thinking mindset, Detail-oriented, Multitasking abilities, Flexible Adaptable Work History QA Engineering Manager 01/2016 Current Company Name – City State 20+ EMV certs calendar year team 2+ cert Analysts. Managed fast paced project delivery QA time sensitive key projects company. Collis tool (BTT) automation using Python reduce EMV test cases execution time 1 week brands, thus completing EMV certification within 3 months. Design test automation using Katalon improved regression test coverage reduce time complete release cycles less 1 week. Managed Implemented spreadsheet based automation, helped improved test coverage reduced production bug 20% rollbacks 80%. Performed resource project trade analysis meet roadmap schedule, product life-cycle (PLC)/Software Dev Life-cycle (SDLC) QA requirements, resulting development best practice models. Reviewed project goals objectives monthly basis project manager design team. Used critical thinking break problems, evaluate solutions make decisions. Managed team 8 employees, overseeing hiring, training, professional growth employees. 4 promotions within team including 1 lead 1 manager. Software Certification Analyst 04/2015 01/2016 Company Name – City State Instrumental procuring 1st EMV certification within 6 months joining. Reduced overall EMV certification timeline 1+ year Automation EMV Certification Transaction link application using spreadsheet based input. Established go person QA issue within QA Merchant Implementations team. Created common test/tool strategy supplement automation regression functional testing; reduced time market. Instrumental POC different test management tools (zypher, Jira, QA complete) identify best suited company needs(Jira). Project Lead 09/2005 04/2015 Company Name – City State Received core value awards “SYNERGY” 2009 team building “SMART” 2012 Individual performances. Nominated BRAVO award First Data (2012 2014). Automation improvement using PERL scripting. Established involvement frontend application Change release management helped identify key issues backend testing. 3 times achiever “0” issues support queue offshore lead. Planned, executed promoted total 10+ releases calendar year. Produced quality standards, checklists, report templates processes same. Developed trained junior team members leveraging industry experience achieve optimal project strategy. Education Master Computer Applications (MCA) Computer Applications, Software Engineering, Databases, Networking, Operating Systems 2005 Devi Ahilya University Bachelors Science Electronics 2002 Devi Ahilya University City Micro-processors, Databases, Networking, Operating Systems Certifications Certified Scrum Master (CSM) – Certificate code: 1221056, Expires May 2022 Certified Tester Foundation Level (CTFL) Certificate code: 17-CTFL-02141-USA No Expiry Agile Scrum Foundation Certificate code: 2146592, No Expiry Using Python Automation – LinkedIn, No Expiry Python: XML, JSON, Web – LinkedIn, No Expiry SQL Testers – LinkedIn, No Expiry Technical Skills · Test Methodologies: Regression Testing, Black box testing, Sanity testing, boundary analysis, requirement analysis (Static testing), Performance Testing, system integration testing, functional testing, manual testing. · Test Artifacts: Test Estimation, Test plan, Test coverage, Traceability matrix, bug tracking, automation design, Test scenario engineering · Programming Tools: Python, Katalon studio, XLS data input, UNIX Shell/PERL scripting, Groovy, REST, JSON, XML, ISO 8583, EMV tags, TCP, HTTP, POSTMAN, curl-siege, Jmeter, COBOL, JCL, CICS, Postman, · Operating Systems: Unix-AIX, Unix-Solaris, Linux, Windows, IBM-AIX · Virtual Systems: VMWare, VSphere, Proxmox, · Payment terminals: VeriFone, Ingenico, Equinox, PAX Innowi, Key Management, KPI, DUKPT, Key Injection, KEK · Version Control Tools: Git-bash, Git-stash, Git-lab, TorquiseSVN, SourceTree, VSS · Database Tools: Oracle 11g, Oracle 12c, PostgreSQL, MongoDB, PGAdmin 4, SQL Developer, SQL management studio, Toad, DB2 · Project Management: Confluence, Jira, Microsoft Office Suite, Bugzilla, redmine, HP Quality center · Project Management Methodologies: Agile, Scrum, Waterfall, Iterative, · Talent Management tools: HireRight, iCIMS · POS Systems: Micros, Restaurant Manager, Symphony, positouch, broadPOS · EMV Systems BTT (UL), ICCVerify, VCMS, VTS, Astrex, Discover RCT, ATS, MAS, MDFS, ACI-Interchange, ACI-PRM, ACI-ADM, TSYS CertifyNow, FirstData CertPro more.",ENGINEERING
"BRANCH MANAGER Summary As experienced banking officer professional, I would like utilize experience knowledge banking contributing improvement profitability growth bank. I putting best efforts terms time learning new banking techniques methods would implement tenure leader financial institution. Skills Goal-oriented Self-sufficient Strong team-builder Team Player TRID Expert Proficient MS Office Excel Flexible Experience Branch Manager 06/2016 Current Company Name City State Manages overall operation branch include Personal Bankers Teller staff primarily focused creating positive work environment, community development, driving sales, increasing growth profitability, providing accurate superior customer service Conducts sales debriefs, weekly staff meetings, goal setting, in-branch promotions ensure support current campaigns alignment corporate strategy Supports Operations Manager FTE Staffing Scheduling process ensuring branch appropriate staffing considering scheduling, training, vacation, leaves absence, sickness, duty assignments ensuring efficient operation branch Provides guidance, leadership, coaching Assistant Manager platform staff; confers subordinate personnel discuss operational procedural changes; provides counseling recognition Conducts monthly Head Teller Personal Banker cash audits part Risk Management Review process ensuring proper cash control Maintains customer service culture focusing customer needs managing staff high customer service levels Leads branch staff achieve optimum sales referrals effective sales campaigns/programs, sales coaching, development behavior modeling Performs managerial duties including hiring, progression monitoring, promotion, quarterly career path performance coaching, performance evaluation Participates manages lending function branch include consumer small business; examines evaluates loan applications Directs, coordinates, monitors activities implement institution's policies, procedures, practices concerning granting extending lines credit, real estate loans, consumer credit loans Actively involved outside calling program developing existing customers, centers influence, prospects Contacts customers businesses, community, civic organization promote goodwill generate new business Manages asset quality delinquency tracking past due loan collection Directs activities involving implementation establishment services functions including collecting delinquent accounts, authorizing loans opening savings accounts Compiles required special branch reporting requested Compiles accurately reports financial data required governmental regulations Establishes procedures custody control assets, records, loan collateral, securities ensure safekeeping Collects data analyze present future financial status branch Ensures Branch Opening Closing procedures followed include balancing branch, locking vault, setting alarms Completes monthly Branch Assessment ensuring branches professional appearance Coordinates completion branch regulatory compliance computer-based training module completion training classes Branch Disaster Recovery Planning Branch Operations Manager ensure employees prepared facets pre post-disaster events Coordinates provides employee training improve efficiency ensure conformance standard procedures practices Attends Branch Manager meetings conducted Area Division Manager stay informed Handles in-branch operational customer complaints inception resolution Establishes maintains contact banking-related industries insurance, real estate, securities Serves authorized signer official checks Enforces personnel professionalism include demeanor, dress, station orderliness. Originates consumer business loans ranging $1,000 $1,000,000 depending structure loan. Originates construction loan entire TRID process Originates house purchases 1-4 dwelling entire TRID process Carries supervisory responsibilities accordance organization's policies applicable laws; Responsibilities include interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; rewarding disciplining employees; addressing complaints resolving problems. Financial Service Associate/ Licensed Banker 11/2014 06/2016 Company Name City State Builds relationships customers performing financial transactions including paying, receiving, cash control duties; opening servicing accounts, seeks uncover financial needs, minimize loss, reduce risk, deliver accurate superior customer service lending requests handling complex situations deeper profiling time. Promotes processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, forms negotiable items Assist branch morning evening duties include opening closing vault, working locking Night Depository, setting Teller station supplies cash, balancing Teller window/branch Maintains customer service culture focusing customer needs complex customer profiling Originates loans ranging $2,500 consumer loans Home Equity Lines Credit Ensures loan agreements supporting documentation complete accurate according policy Supports procedures custody control assets, records, loan collateral, securities ensure safekeeping Assist branch Risk Management Review process include, limited to, monitoring bait money ensuring dual control procedures followed Assist managing operational loss within branch include: seeking supervisory override transactions outside authority, proper hold placement loss mitigation, superior balancing Proactively listens product referral opportunities participates sales campaigns/programs focused customer need identification Adheres professionalism standards include demeanor, dress, station orderliness Demonstrates quality customer service include greeting customer, using names, making eye contact, smiling, thanking business, offering another product service May function mentor capacity offering guidance, instruction, coaching Tellers enforcing policy procedure Images proof work branch capture machine include reviewing work making corrections Performs research customers issues arise Other duties special projects assigned Senior Management Incumbent required comply applicable federal, state, local banking industry related laws regulations including limited Bank Secrecy Act. Sells Annuities investment products offered Hancock Bank Investments Branch Operations Manager 10/2013 02/2014 Company Name City State Functions Customer Service Manager ensuring solid operational foundation; builds relationships customers performing financial transactions including paying, receiving, cash control duties; seeks uncover financial needs, minimize loss, reduce risk, deliver accurate superior services Serves Customer Service Manager involves conducting morning huddles weekly staff meetings Models leadership effectiveness sharing best practices recognition team members weekly basis Completes Staffing Scheduling coordination duty assignments ensure efficient operation branch Offers guidance, leadership, coaching Teller staff reinforcing policy procedure Assist branch morning evening duties include opening closing vault, working locking Night Depository, setting Teller station supplies cash, balancing Teller window/branch Oversees branch Risk Management Review process ensures dual control procedures followed Utilizes Cash Forecasting tool control supply money hand meet branch need legal requirements Promotes processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, forms negotiable items Monitors manages operational loss within branch include granting staff supervisory override transactions, ensuring proper hold placement loss mitigation, outage resolution Accurately utilizes equipment remains knowledgeable equipment functionality include ATM, Cash Dispense Recycler Machines, Currency Counter Coin Sorters provide branch services Observes, Coaches, Models sales service behavior Teller associates assesses performance daily Promotes branch professionalism Standards Excellence Demonstrates highest quality customer service include greeting customer, using names, making eye contact, smiling, thanking business, offering another product service Images proof work branch capture machine include reviewing work making corrections Compiles required special reports requested Performs research problem-resolution customers issues arise Coordinates branch staff Business Continuity planning execution Other duties special projects assigned Senior Management Incumbent required comply applicable federal, state, local banking industry related laws regulations including limited Bank Secrecy Act. Manages employees Teller Line; Is responsible overall direction, coordination evaluation unit. Carries supervisory responsibilities accordance organization's policies applicable laws; Responsibilities include interviewing, hiring training employees; planning, assigning directing work; appraising performance; rewarding disciplining employees; addressing complaints resolving problems. Education Training Associate Arts Education 2007 Mississippi Gulf Coast Community College City State Education Activities Honors Active Member Coast Young Professionals Gulfport Chamber Of Commerce Active Member Gulfport Kiwanis Club Technical Skills Qualifications Manager, ATM, On-Line Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office Excel, Problem-resolution",BANKING
"MARKETING COORDINATOR/GRAPHIC DESIGNER Professional Summary Passionate person two years experience marketing coordinator. Strong adaptability new working environment willing learn new skills take new challenges. Skilled designing campaign materials promotional items using InDesign Illustrator. Seeking position marketing company long-term basis looking hardworking, goal-oriented team player. Core Qualifications Excellent Mandarin Chinese writing speaking skills. Computer Knowledge MS Word MS Excel MS PowerPoint MS Outlook Windows 7 Mac OSX CS InDesign CS Illustrator Experience Marketing coordinator/Graphic designer January 2013 December 2013 Company Name City State Coursework Project: Case Studies Advertising Public Relations Through investigation real AD PR cases, specifically targeting influence advertising Asia China, Japan Korea, setting advertising objectives, creating advertising campaigns, measuring advertising effectiveness. Completed project: ""Advertising Children Japan"", ""Research Oreo Campaigns"" Theories, Models Practices Integrated Marketing Communication Set personal company: initial preparation included market research, establishing Mission Statement, targeting audience, setting core values, positioning lines (a marketing words used called ""slogans"") SWOT(strengths, weaknesses, opportunities threats) establishing main products. Other tasks involved basic budget planning, customer surveys, choosing best advertising strategy based product's functionality, selecting magazine, outdoor poster, radio commercial advertisement. Individually completing posters designs. Desktop Publishing -Masters project Magazine designed: Flavors- Taste world http://issuu.com/wudan3/docs/flavors_taste_the_world Other related courses included: Perspectives Global Leadership, Theories Applications Persuasion. Advertising Producer February 2012 December 2012 Company Name City State Used Adobe Audition dub, edit, choose proper soundtracks finalize ads. Created edited ads certain products obtained positive feedback clients successfully played radio television. Ability host radio show independently radio show currently popular news topics. In charge editing news audio production. Account Executive Intern May 2011 August 2011 Company Name City Initiated new project rapidly realized goals praised ""fast learner"" manager. Kept touch past clients potential clients. Conducted internal external meetings, controlling atmosphere proceeding. Manager Assistant February 2014 June 2014 Company Name City State Assisted providing consulting services Shenzhen Investment company including evaluating diverse portfolios, performing property analysis, identifying valuations tangible intangible real estate-related assets. Fully understood investor objectives requirements investment property collaboratively built investor profile based resources requirements. Obtained comprehensive marketing analysis developed strategy base customer input as: ""We want purchase new construction commercial properties resell within one year achieve 'high rate return, short term investment' goal."" Identified several potential shopping malls new construction buildings various cities Bay Area Los Angeles using commercial real estate company ""Costar"". Met Mayor Milpitas Jose Esteves recognize future project, Asian-themed shopping center Pacific Mall potential investment opportunity. Contacted Los Angeles Local realtor personally went inspect projects investors. Worked property documents understand current future contact, risk scenarios, properties' current management performance. Explored reducing risk clients, providing honor reports revealing suitable investment opportunity within investors' defined geographic target area. Established well functioning long-term relationship clients generate repeat business obtain top notch reputation. Education Master Corporate Media 2011 Marietta College BS Bachelor Science Accounting Marketing 2010 Utah State University Accounting Marketing Skills Adobe, AD, ads, Advertising, audio production, basic, budget planning, Chinese, com, Computer Knowledge, consulting, content, client, clients, Desktop Publishing, direction, editing, edit, English, Google Analytics, http, Illustrator, InDesign, inspect, layout, Leadership, Mac, Mandarin Chinese, marketing analysis, market research, marketing strategies, marketing, Marketing Communication, meetings, MS Excel, MS Outlook, MS PowerPoint, Windows 7, MS Word, networking, new construction, newsletters, page, Persuasion, positioning, posters, PR, Public Relations, speaking, fast learner, radio, real estate, Research, strategy, surveys, television, websites",DESIGNER
"BUSINESS DEVELOPMENT DIRECTOR Summary I looking challenging Business Development position utilize knowledge passion sales leveraging twenty years relationship building. Highlights Strong interpersonal skills including rapport building, listening, social versatility, courtesy concern. Solid sales call skills proper preparation disciplines. This includes ability determine communicate clear meeting purpose, question identify needs, frame solutions context value client, gain agreement potential solution fit gain closure next steps. Solid communication skills including ability present accurate compelling overview benefits, accomplished using relevant examples client's experiences, convincing client value proposition, constructing solid proposal perceived client responsive needs. Ability develop winning sales strategies taking consideration key client factors compelling event(s), critical success factors, stated non-stated requirements, decision making landscape. Ability access appropriate client executives making solid presentations constructing proposals address C level issues clear, concise, jargon-free language. Ability drive sales strategy opportunity plan includes specific sales objectives, appropriate strategies, detailed tactics. Ability anticipate strategies employed competitor skill craft successful, proactive solutions winning business. Ability utilize client organization chart understand formal structure individual roles buying process. Ability create relationship strategy key player effects affected outcome buying decision. Armchair Media (Atlanta Ga.) Director Business Development (July 2009 ­ March 2012) Attracting new clients, developing current clients penetrating existing markets grow Armchair Media's client base. Focusing arching digital strategies implementation plans Fortune 500 companies. Intelligence gathering clients, target prospects industries inform support pursuit efforts. Develop ongoing improvements process prospecting, qualifying closing key accounts. Attend develop market presence networking/involvement key associations, TAG, WIT, (Careers In Action Advisor), AIMA (Board Member), AMA, Vistage International (Key Executive Member), among others. Work Strategist effectively manage accounts, develop growth plans opportunities within existing clients delivering superior customer service. Consistently exceed sales goals; demonstrating focused sales efforts, leadership, solid understanding Armchair value proposition. Closed 2.5 Million sales within first calendar year. Work senior management part planning team develop company growth plans, define strategies divisional input task accomplish goals. Develop presentations execute agency overviews potential clients. Focus new business opportunities generated number prospecting traditional business development channels including, targeting fortune 500 clients interactive market leaders. Proposal development, submittal follow-up Develop maintain client relationship, including meeting representatives existing potential clients collaborate communicate arching online brand strategy, core capabilities discuss potential projects proposed Armchair Media client. Manage delivery client service business development strategies key clients Secured new clients Armchair including limited to: CNN, Turner, Cartoon Network, Coca-Cola, Phillip-Van Heusen, Disney, The College Board The Weather Channel Key Skills: Relationship management interpersonal skills Communication, influencing negotiating skills New Business strategy development Implementation Project management needed Presentation skills Research Report writing skills Problem solving decision making Coaching People relationship management (internal external) Key Attributes: Professional positive approach Self motivated Strong building relationships able communicate levels Team player Dynamic Creative Definition 6 (Atlanta Ga.) Business Development Executive (March 2008 July 2009) Consultant sell services include on-Line Media, Interactive Marketing, Web Traffic Analytics, SEO/SEM, Websites, Usability, Hosting Managed Services, Intranets, E-mail marketing Social Media. Acquire new clients Definition 6 include: Scientific Games, Mitsubishi Electric, Cox Communications, Humana Health Care, among others. Develop ongoing improvements process prospecting, qualifying closing key accounts. Attend develop market presence networking/involvement key associations, TAG, WIT, AIMA, AMA among others. Work Client Services/Account Managers effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, solid understanding Internet advertising environment. LBi Atlanta (Formerly Creative Digital Group (Atlanta Ga.) Director Client Development (January 2005 October 2008) Consultant sell services include, Interactive Strategy Branding, Emerging Technologies, Rich Media SEM/SEO. Acquire new clients LBi include: UPS, The Home Depot, ING Financial Services, Cox Communications, Georgia Pacific, Humana Health Care, among others. Work Client Services/Account Managers effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, solid understanding Internet advertising environment. Closed 2 Million sales within first calendar year, peak year sales totaling 3.5 million. Develop client relationship, including meeting representatives existing potential clients collaborate communicate arching online brand strategy, core capabilities discuss potential projects proposed LBi Atlanta client. VTA/Play (Atlanta, Ga.): Director Sales Marketing (September 2003 ­ October 2005) Develop marketing strategy rich media services, print design marketing services broadcast media services. Create proposals presentations services present concepts clients (Coca-Cola, Ciba Vision, Home Depot, CNN, Zoo Atlanta, etc). Work closely Clients conjunction editors, rich media specialist designers ensure proper direction projects. Communicate clients daily basis project updates, scheduling feedback. Work marketing specialist hold round table meetings conduct client interviews effort better understand current market position desired outcome. Vertis Inc. (Atlanta Ga.): Account Executive (August 1998 ­ September 2003) Prospect new clients opportunities (selling, photography services, package design, print advertising, direct mail). Service current customers cultivating new projects. Work designers ensure deadlines met creative directions followed. Attended press checks ensure brand guidelines standards met. Communicate client maintain expectations photo shoots, concept presentations objectives. Work client's marketing group identify needs create execution plan (Coca-Cola, Home Depot, etc.) Additional Experience (1995 ­ 1999) Account Executive Conway Southern Territory Manager Averitt Express Sold transportation logistical solutions local large mid size businesses. Responsible managing existing accounts, cold calling prospecting new accounts within Fulton, Gwinnett DeKalb counties. Additionally called developed South Florida markets. Experience Business Development Director 03/2012 01/2014 Company Name City State Responsible creating brand awareness within defined market, building relationships key executives, developing/pursuing leads, assisting consultants qualifying winning opportunities. Assisted Managing director recruiting efforts (On-Campusrecruiting major universities, LinkedIn Recruiter). Responsible creating strategic tactical plans uncover close range revenue projects. Development implementation target account pursuits well current account development plans. Training consultants tactics strategies farming accounts identifying new business opportunities. Infiltrating influencing decision-makers highest levels within account. As BDM I leverage relationships introduce SEI, create pursue selling opportunities. Management demand generation activities, i.e., working consultants delivery groups determine solution details approach. This requires teamwork, fostering relationships, developing consensus. Education Associate Arts Health Science 1999 Palm Beach Community College City State Health Science Skills photo, advertising, approach, agency, benefits, brand strategy, brand strategy, Branding, broadcast, business development, Business strategy, C, closing, Coaching, cold calling, Strong interpersonal skills, communication skills, interpersonal skills, concept, concise, Consultant, Client, Clients, customer service, decision making, delivery, direct mail, direction, E-mail, senior management, Financial, Focus, frame, leadership, listening, Director, Managing, marketing strategy, marketing, market, meetings, access, negotiating, Network, networking, next, package design, peak, photography, presentations, Presentation skills, press, print advertising, print design, Problem solving, Project management, proposals, Proposal development, proposal, Express, rapport, recruiting, Recruiter, Relationship management, Report writing, Research, selling, Sales, scheduling, Scientific, Self motivated, Strategist, Strategy, strategic, teamwork, Team player, transportation, Vision, Websites",BUSINESS-DEVELOPMENT
"PROGRAM MANAGER Professional Summary Program Managers working withdrawal management facilities responsible supervising coordinating staff. Duties performed include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, developing strategies increasing productivity. I integrity passion performance. I confident strong professional background Program Manager well Senior Detoxification Nurse Metropolitan Development Council would make asset University. In addition experience, I possess effective communication, Customer Service skills, I excel within highly competitive environment skill sets Project Manager necessary get job done independently and/or team. I 14 years professional experience Detox Rehabilitation client services, business excellence, Customer care, Corporate Administration process/change improvements. I excellent interpersonal team-building skills. I ability manage supply chain budgets, medical records, employee performance evaluation, staff recruitment, retention quality improvement. I Program Manager/Lead clinical nurse consults collaborates health care professionals coordinate management patient care daily function 16 bed detoxification center 12 bed sobering center. I successful communicating levels management ensure project organizational goals achieved. And Career US Army Squad leader gives Leadership skills head project beginning completion. Licenses Licensed Practical Nurse Skill Highlights Management Committed compliance reporting Budgeting expertise Successful treatment Drug Alcohol addiction patients Avartar system Familiarity disease management programs Trained in- out-patient care Withdrawal Management AVADE Instructor CPR First Aid Instructor Professional Experience Company Name June 2013 Current Program Manager Mange 16 bed detoxification unit 12 bed sobering center, mange supervise day day operation inpatient outpatient facilities. Select, supervise, train, develop, evaluate staff Maintain licenses certification inpatient outpatient treatment Provide patient care, ensure safety discharge plan Available 24/7 via cell phone staff consult staffing issues. Company Name June 2000 June 2013 Rehabilitation/Detox Lead Nurse Patient care, medication administration, transcribe doctors' orders, Provide quality care patients Attend clients Physical emotional needs. Coordinate aftercare treatment; maintain accountability medications, patients Hospital equipment. Coordinate duties program director perform duties Program Directors absence, ensure program staffing, ensure Rehabilitation center adequate supplies, sign purchase requisition. Advising Vice President social health services emergency may arise correction staff errors. Consult physician emergency health concerns. Scheduling inpatient admission, community resource appointments, Constant use office equipment. Company Name September 1997 April 2005 SSG, Squad Leader, Physical Fitness Instructor Critical care, Cardiac nurse, Patient Care, Charting, give medication. Counseling soldiers. Education Training City University Seattle 2012 Bachelor Arts Management City State GPA: GPA: 3.3 Management Fort Sam Houston Military Academy Science 1998 City State GPA: GPA: 3.0 Accomplishments Aid Ministry Provide medical aid ministry service Provide eye exam back school student win neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University Washington Master Tae kwon AVADE instructor Affiliations National federation license Practical Nurses World Tae kwon Federation American Cancer Society. Personal Information I certain I make significant contribution I look forward opportunity speak you. To acquaint specifics background, I enclosing list specific points I feel make perfect fit WGU. Thank time consideration, Tonia Hess Skills Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone Additional Information I certain I make significant contribution I look forward opportunity speak you. To acquaint specifics background, I enclosing list specific points I feel make perfect fit WGU. Thank time consideration, Tonia Hess",FITNESS
"CLINICAL RESEARCH COORDINATOR MENTOR QUALITY ASSURANCE Career Focus Eight years compliance experience Proficient Microsoft office programs Proficient University Michigan systems; MiChart, Careweb, eResearch, Qualtrics, Velos, Wolverine Access Excellent organizational skills Ability learn new databases, software, processes quickly Member UMHS Quality Month Committee Professional Experience August 2011 Current Company Name City State Clinical Research Coordinator Mentor Quality Assurance Project Management Quality Assurance Review Committee Auditor Regulatory, Investigational Drug Service Informed Consents Facilitate Physician chart audit Preparation audit reports Follow-up corrective action plans Data Collection Data Analysis Database Maintenance Protocol compliance Data Management (Sponsored Trials) Provide data management study coordination support faculty members research team conduct clinical trials research Electronic paper Case Report Form completion Organize participate site initiation visits monitor visits Confirm eligibility register patients clinical trials Act liaison Regulatory, Study Team, Sponsor Extract SAEs AEs medical records report IRB Sponsor Prepare deviation reports Research chart maintenance Assist preparation external department audits Development departmental training tools Member eResearch Production Support Team Write, review revise departmental Standard Practice Guidelines Maintain inventory 100 trials February 2010 August 2011 Company Name City State Clinical Subjects Coordinator Regulatory Ensure maintain regulatory compliance 62 oncology clinical trials; Investigator Initiated, Cooperative Group Sponsored Complete initial IRB applications amend applications eResearch Write revise Informed Consent documents Submit reports Serious Adverse Events, Data Safety Monitoring, Scheduled Continuation Renewals Institutional Review board Perform Quality Assurance Regulatory Compliance (QARC) audits Perform audits Investigational Drug Service (IDS) Regulatory preparation Site Initiation Visits Train Interns Preceptors Member eResearch Production Support Team Process submit protocol amendments U M Institutional Review Board Create maintain postings UMClinicalStudies.org ClinicalTrials.gov November 2007 February 2010 Company Name City State Administrative Assistant Senior Healthcare Coordination Quality Assurance Indicator Project (23 sites) Website maintenance Database Management Quarterly reports presentations Proof reading high profile documents Chart Audits chart review Pivot tables Minutes coordination three committees August 2006 November 2007 Company Name City State Administrative Assistant Intermediate Healthcare Website maintenance P-Card Reconciliation five faculty members Calendar management 5 faculty members. Coordination Fellowship Residency programs Expense reports Editing proof reading high profile documents Responsible mass ordering supplies $20,000 annually Preparation creation survey survey mailings Lead poster creation Pediatric Academic Society annual conference Brochure flyer creation Coordination Health Services Research Fellow Seminars Supervision work-study student December 2000 August 2006 Company Name City State Outpatient Clerk III Coordination patient care several departments General clerical duties Staff trainer Education Training Eastern Michigan University City State US Bachelor Business Administration Management Bachelor Business Administration Management Eastern Michigan University, Ypsilanti, MI Certified Clinical Research Professional SoCRA City State US Associates Society Clinical Research The Society Clinical Research Associates, Chalfont, PA Certifications CCRP Clinical Research Coordinator AEs Certified Clinical Research Professional SoCRA Affiliations UMHS Quality Month Committee Presentations Quarterly reports presentations Skills Audits, Quality Assurance, Maintenance, Database, Clerical, Clerk, General Clerical, Outpatient, Clinical Trials, Clinical Research, Audit, Case Report, Case Report Form, Collection, Corrective Action, Corrective Action Plans, Data Analysis, Data Collection, Data Management, Inventory, Liaison, Marketing Analysis, Medical Records, Mentor, Project Management, Training, Administrative Assistant, Healthcare, Database Management, Pivot Tables, Ids, Oncology, Regulatory Compliance, Calendar Management, Ordering, Pediatric, Reconciliation, Access, Databases, Excellent Organizational Skills, Microsoft Office, Ms Office, Organizational Skills",HEALTHCARE
"CARPENTER APPRENTICE Professional Summary Former construction carpentry worker committed high-quality workmanship safe environments. Over 4 years hands-on experience working remodeling projects residential commercial construction. Dedicated work ethic exceptional attendance record. I motivated learn new trades skills. Interested growing career fostering leadership capabilities. Professional Construction Laborer excellent interpersonal skills. Works timely efficient manner see tough jobs completion. Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral written communication Materials handling New construction renovation Drywalling Safety compliance Work History Carpenter Apprentice 10/2017 09/2019 Company Name – City State Assisted movement materials equipment job sites Worked master carpenters install decks residential commercial customers Installed repaired woodwork, millwork cabinetry supervision master carpenter Kept job site cleaned properly debris disposed respective containers Interpreted specifications construction drawings understand tasks necessary complete job Accepted feedback foreman journeyman carpenter, implementing suggestions later work Observed OSHA corporate safety regulations procedures Led variety projects start finish, including garages, residential homes additions Repaired roofs flooring remodeled bathrooms kitchens complete projects satisfactory time Effectively used fasteners nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners framing connectors Proactively managed projects obtain 100% customer satisfaction custom work Installed interior finish items, including wall protection, doors hardware, toilet accessories, cubicle curtain tracks TV brackets Installed drywall, ceilings, trim fabricated replacement trim moldings Construction Worker 08/2016 09/2017 Company Name – City State Supported customer preferences basic carpentry work installing wooden floors crown molding Consulted customers understand desires help owner meet individual property objectives Gathered disposed work site debris remove safety hazards boost team productivity Monitored materials inventory requested items restocking job Loaded unloaded building materials used construction Safely operated mowers, chain saws, electric clippers, sod cutters pruning saws clear construction sites, roadbeds access roads Erected removed temporary structures trench liners scaffolding meet team needs Enhanced team efficiency multitasking abilities effectively using hand tools, power tools equipment Gathered waste trash job sites placement refuse containers keep job sites clean organized Education High School Diploma 04/2010 Buffalo High School City State CSHO (Certified Safety Health Official) 01/2020 TEEX City Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral written communication Materials handling New construction renovation Drywalling Safety compliance Work History Carpenter Apprentice 10/2017 09/2019 Company Name – City State Assisted movement materials equipment job sites Worked master carpenters install decks residential commercial customers Installed repaired woodwork, millwork cabinetry supervision master carpenter Kept job site cleaned properly debris disposed respective containers Interpreted specifications construction drawings understand tasks necessary complete job Accepted feedback foreman journeyman carpenter, implementing suggestions later work Observed OSHA corporate safety regulations procedures Led variety projects start finish, including garages, residential homes additions Repaired roofs flooring remodeled bathrooms kitchens complete projects satisfactory time Effectively used fasteners nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners framing connectors Proactively managed projects obtain 100% customer satisfaction custom work Installed interior finish items, including wall protection, doors hardware, toilet accessories, cubicle curtain tracks TV brackets Installed drywall, ceilings, trim fabricated replacement trim moldings Construction Worker 08/2016 09/2017 Company Name – City State Supported customer preferences basic carpentry work installing wooden floors crown molding Consulted customers understand desires help owner meet individual property objectives Gathered disposed work site debris remove safety hazards boost team productivity Monitored materials inventory requested items restocking job Loaded unloaded building materials used construction Safely operated mowers, chain saws, electric clippers, sod cutters pruning saws clear construction sites, roadbeds access roads Erected removed temporary structures trench liners scaffolding meet team needs Enhanced team efficiency multitasking abilities effectively using hand tools, power tools equipment Gathered waste trash job sites placement refuse containers keep job sites clean organized",CONSTRUCTION
"FINANCE ASSISTANT Summary Accurate, Alert, Ambitious, Analytical, Articulate, Efficient, Dependable, Responsible, People-Oriented, Honest, Independent Hardworking. Integrity, Competence, Honesty, Growth, Family, Decisiveness, Stability Leadership Accomplishments Awards :Most Improved Employee Year Year :2008 Company: MBS Accounting Services cc Awards :Emerald Award hard work Dedication work Year :2010, (first quarter) Company: Anglo American GSS (EMEA) Accounting Services Awards :Amber Award hard work Dedication work Year :2010, (last quarter) Company: Anglo American GSS (EMEA) Accounting Services Personal Strengths Profile Professional Experience Finance Assistant January 2015 December 2015 Company Name － City State Receive purchase request forms, Processing Issuing purchase orders suppliers, Send Purchase orders Suppliers, Submit Supplier Invoices payment, Follow delivery (goods received vouchers GRV's), Corresponding suppliers get Tax Invoices payment, Processing quotations invoices system, Submit transactions documents line manager approval Daily follow outstanding Invoices, Submitting supplier forms line manager Maintaining Asset Register, Reconciliations per creditor Ensure receive Statements Suppliers, Print proof payments Send Proof payments Suppliers, To ensure enough funds available invoices paid. Monitoring Funds Available, Assisting Audit information Monthly processing/capturing payroll Debtors: Receipt invoice request forms, Request line manager create customers system Ensuring allocations correct, Processing sales order system Forward original invoice requestor, Corresponding Commercial Venture staff regarding payments Outstanding debtor follow weekly, Handover outstanding debt Liaising Attorneys, Monthly debtor reconciliations Cash Management: Capture payments FNB Business banking (Daily), Capture payments Nedbank Business banking (Daily) Ensure two signatories approve payments, Weekly bank reconciliations. Nedbank Procurement Credit Cards: Ensure reminder slips send weekly basis, Nedbank bank statements distributed collect slips Allocate slips correct account, Receive slips procurement credit cards Compile slips statements, Process Pastel Cashbook Processing Journals, Ensure Recon Statements signed 15th month. Ad hoc Tasks: Answer Telephones/Take messages, Creating New Files needed Filling, Assisting Staff Office Administration, Monthly reconciliations sub-systems Financial Statements: Prepare financial statements University Johannesburg companies CaseWare. 35 companies). Fixed Asset Management Reason looking: This temporary contract 6 months Management Accountant August 2013 January 2015 Company Name － City State General Ledger System Management, Perform Month-end Procedures finalise accounts, Produce Monthly Budget Variance Report, Perform Month-end Reconciliations Balance Sheet Accounts, Prepare Monthly Management Reports Distribute Management, Participate Budgeting Forecasting processes, Participate 3 Year Plan Process, Assist preparation running Audit, Prepare Annual Tax Returns, Monthly expenses analysis compared budget, Calculate monthly incentives store staff, Allocate expense lines stores, Liaise store managers case spending, Managing rental expenses, making sure landlords paid month, Invoicing MTN, Cell C, Vodacom cellular providers monthly cellular income, Following unpaid invoices, Management credit cards petrol cards, Calculating margin making sure agrees merchandise cellular department KPIs. Reason leaving Had raise son least 1 year. Senior Accounts Assistant September 2009 August 2013 Company Name － City State Transitioning Fixed Assets duties business units within Anglo American Group Global Shared Service environment, Managing Fixed Asset Registers Anglo American group, calculating Depreciation, posting reconciling it. Disposing Assets transactions involve fixed assets. Analysing depreciation. I also help project management Anglo Coal. Reason leaving Looking exposure Accounting fields growth career. Trainee Accountant SAICA Trainee September 2007 September 2009 Company Name － City State Cashbooks, VAT returns, Manual IRP5's, IT3 (a)'s IT14's, EMP501's, Bank Reconciliation,. Finalizing VAT, Advising Clients, Preparing Financial statements,. Debtors Reconciliation, Creditors Recon, Fixed Asset Register. Reason leaving Looking better opportunities growth. Education Professional Training National Diploma Internal Auditing 2005 Walter Sisulu University Technology － City State South Africa Internal Auditing Matric Standard 10 2000 Thubalethu Senior Secondary School － City State South Africa B com Internal Auditing University South Africa － City State South Africa Not complete, 8 modules 3rd year still outstanding. Languages English IsiXhosa IsiZulu SeSotho Personal Information ID Details: 8209030804081 Family marital status: Married Nationality: South African Date Birth 1982-09-03 Skills Accounting, General Accounting, Accountant, Articulate, Balance, Balance Sheet, bank reconciliations, Bank Reconciliation, banking, Bookkeeping, Budgeting, Budgets, Budget, C, CaseWare, Cash Management, Com, Credit, creditor, Clients, delivery, Dependable, English, Filling, Finance, Financial Management, Financial Statements, Prepare financial statements, Fixed Asset Register, Fixed Assets, Forecasting, forms, Funds, General Ledger, Hyperion, Invoicing, Leadership, Managing, Excel, Outlook, PowerPoint, Word, Office Administration, Organizing, Problem Solving, processes, process Management, project management, reconciling, Reporting, Retail, SAP, Shared Service, Statistics, Take messages, Tax, Tax Returns, Team Player, Telephones, Type, VAT Returns",FINANCE
"HUMAN RESOURCES SUPERVISOR Summary I human resources business administrator 10 years progressive experience; augmented strong post-graduate background human resources, conflict resolution, international relations. I experience HR policy organizational design, job analysis, employee management, recruitment/selection process, benefits/compensation, contract negotiations, performance management, training/development, strategic planning. I sound knowledge labor relations, occupational health safety, pay equity related labor laws locally internationally. I've proven ability implement successful human resources management strategies support corporate mandate. Functional Expertise Strategic planning Learning development Policies procedures Performance reviews Recruitment/selection process Employee welfare Talent management Organization leadership Risk management Skills Microsoft Office: Word, Excel, PowerPoint Data Track Time Attendance Software; Electronic Data Interchange (EDI) Software Experience 08/2011 08/2015 Human Resources Supervisor Company Name － City State Developed job profiles source candidates major job boards; select, interview, recruit positions Administered employee benefit plans ensure compliance FLSA applicable statutes/regulations Handled employee terminations, grievance, difficult situations sensitive, fair, respectful manner, working closely legal counsel, supervisors management. Coached managers process evaluating employees, setting goals, conducting objective performance reviews, recognizing awarding performance improve productivity Planned developed on-the-job training programs line employees career development programs managers focus retaining existing talent reducing employee turnover Identified talent aspirations individual employees provided coaching aimed motivating advance careers within company Established maintained proper structures processes track time attendance, vacations, activities resulting efficiency gains 35% Implemented Payroll HR policies (reduce overtime rate) resulting annual cost savings 100,000. 10/2009 05/2011 Assistant Manager Company Name Established open channel communication, enabling employees quick easy access information benefits, training development, opportunities career advancement Designed implemented holistic HR strategy meet short term long-term business challenges focus following key areas talent leadership, culture values, engagement connect, supervisory capability, productivity cost Created training program develop employees meet core job competency gaps Worked directly HR manager redesign company's compensation benefits. Prepared PowerPoint presentations, created Excel spreadsheet reports, gathered/distributed confidential reports Executed comprehensive learning calendar meet individual organizational needs; ensured use standards, processes tools developed Global learning organization. 12/2006 05/2009 Field Researcher Company Name Travels field sites collect record data and/or samples appropriate specific objectives study. As appropriate specified position, codes verifies data accordance specified research protocol coding procedures, enters data computer database and/or spreadsheet application subsequent analysis. Develops assists development interview schedules; contacts potential subjects introduce explain study objectives protocol, arrange interviews, either person telephone. Identifies compiles lists potential research subjects accordance study objectives parameters, appropriate individual position. Conducts records face-to-face and/or telephone interviews subjects, accordance predetermined interview protocol, data collection procedures, documentation standards. Reviews edits data ensure completeness accuracy information; follows subjects resolve problems clarify data collected. 07/2002 12/2005 Public Relations Officer Company Name Planned publicity strategies campaigns Wrote produced presentations press releases Dealt enquiries public, press related organizations Organized promotional events press conferences, open days, exhibitions, tours visits Spoke publicly interviews, press conferences, presentations Provided clients information promotional opportunities current PR campaigns Responsible company relationship companies government bureaus Assisted developing implementing company's communication strategies. Education Training 2017 Master Business Administration Human Resource Management University Southwest － City State Human Resource Management 2014 Master Arts Conflict Transformation Peacebuilding Eastern Mennonite University － City State Conflict Transformation Peacebuilding 2008 Master Science International Relations University Khartoum － State Sudan International Relations 2005 Post-Graduate Diploma International Relations University Khartoum － State Sudan International Relations 2002 Bachelor Arts English Language University Khartoum － State Sudan English Language Languages Fluent English Arabic Skills Electronic Data Interchange, EDI, press releases, publicity, spreadsheet, training programs",PUBLIC-RELATIONS
"FINANCE MANAGER Professional Summary To attain responsible position organization repute I utilize accounting expertise prepare fair accurate financial documents organization. Core Qualifications Well versed Windows Operating System, Microsoft Office, Internet Operations, Oracle ERP, SAP Tally Date Signature Experience Finance Manager January 2012 Company Name － City RICOH India Ltd 73.6% Owned subsidiary company Japan base RICOH Co. Ltd. They basically deals manufacturing installing office automation equipment like multifunctional printer, copier, fax etc. They 14 branches 230 dealers India. average sales revenue 10 billion. New Delhi/NCR Senior Finance Executive( 20th Sept'12 16th Feb'15) Key Responsibility: Budgeting forecasting well critical point analysis. IRR NPV Calculation project valuation Using Treasury management tools vide Fund flow, Cash Flow change working capital statement. All debtors management (Region wise) .Finalisation Of Accounts (Northern region), customer dealing. Calculation Of dealer commission employee commission Audit Scheduling document preparation. Balance Sheet Profit loss statement analysis raising short term bank loan Operating Expenses well Capital Expenditure controlling. Revenue recognisation prepare profit loss, Inter branch reconciliation. Prepare rolling Budget set expectation monthly operating performance. Prepare collection register controlling Debt collection. PPT presentation MIS reporting. Maintain Assets Register calculate depreciation monthly basis. Bank Guarantee letter credit preparation (For foreign Remittance) also require supervising team Government liaison. Supervise entire Finance Team (6 +4 Person) North Region well corporate budgetary Team. Kochi Branch (from 18th Feb'15) Key Responsibility: Finalisation Of Accounts (Branch), customer dealing. Debt Management aging analysis Branch Calculation Of dealer commission employee commission Audit Scheduling document preparation. Branch Operating Expenses controlling. Revenue recognisation prepare profit loss, Inter branch reconciliation. Prepare rolling Budget set expectation monthly operating performance. Prepare collection register controlling Debt collection. PPT presentation MIS reporting. Maintain Assets Register calculate depreciation monthly basis. Credit Controlling, taking care collection well controlling entire branch finance Operation. February 2008 September 2012 Company Name Kolkata Hyderabad Finance Executive Erstwhile Coates India Limited established 1937, DIC India Limited subsidiary Japan based Dainippon Ink Chemicals. DIC India along subsidiaries sells produces printing inks. The products include black ink, print finish ink, offset ink, screen liquid printing inks. It also produces synthetic resins, polyurethane lamination adhesives, press room chemicals rubber blankets. A wide array UV lacquers marketed Viocure brand name. Key Responsibilities: All debtors management (Region wise) .Finalisation Of Accounts (Eastern region), customer dealing. Budgetary control critical point analysis control. Fund flow cash flow working capital statement analysis. All kinds MIS reporting related accounts i.e. Liquidity Analysis, working capital consumption statement, cash flow analysis, bank reconciliation statement, monthly Liability statement, monthly expenditure statement, monthly collection statement etc.; Prepare monthly well weekly financial report. Raising short term bank loan immediate funding. Supervise Govt liaison various tax department. Bill Exchange preparation, insurance claim, fallow-up region sales tax related issue accounting issue, Bank Guarantee Export documentation preparation, creditors bills processing; Service Tax, Central Excise, PF, ESI Etc. Kolkata Finance Officer May 2006 January 2008 Company Name A leading manufacturer flameproof equipment country. This company joint venture SAIT Mining France engaged manufacturing Transwitch Unit, NFLP Starter, Halogen Bulbs widely used Mining Sector. The company installed vast exhaustive range flameproof mining equipment Indian coal mines. These range Lighting transformers, drill panels, field switches, boltless gate end boxes. Over 3000 flameproof air circuit breakers operation India basis. Functional Role: Finalisation Of Accounts, Debtors Creditors Management, Cash Flow Statement, Central Sales Tax well Vat tax return submission, sales tax assessment, Way Bill, C form, E1 form, Provident Fund, ESI, Central Excise, Bank Guarantee, Letter Of Credit, BRS Etc. Kolkata Account Assistant April 2004 April 2006 Company Name A city based garments manufacturing firm. Functional Role: Finalisation Accounts. Education Bachelor Commerce 2004 Calcutta University － City Accomplishments Current Organization RICOH India Limited Current Designation Branch Finance Manager Current Location Kochi Software Use Advance ERP Total Experience 9 years Highest Qualification Bachelor Commerce [Honors] Notice Period 30 Days Date Birth 2 April 1983 Phone 09643890956 (NCR). Skills accounting, approach, balance, Balance Sheet, bank reconciliation, Banking, bookkeeping, book keeping, Budgeting, Budget, C, cash flow analysis, Cash Flow, Cash Flow Statement, Excellent communication, Cost Analysis, Credit, documentation, ERP, fax, Finance, Financing, financial, financial accounting, Financial Management, financial report, forecasting, Foreign Exchange, Functional, Government, Ink, insurance, leadership skills, Lighting, Exchange, Microsoft Office, office, Windows Operating System, MIS, Multitasking, negotiation, office automation, Oracle, organizational skills, copier, Excellent presentation skills, press, pricing, printer, Profit, reporting, Sales, SAP, Scheduling, supervising, switches, Tax, time management, transformers, Treasury, UV, valuation, wise",FINANCE
"SUPERINTENDENT II Summary Solutions-focused, versatile management professional offering comprehensive background supporting U.S. military operations roles increasing responsibility 20-year career US NAVY. Effective communicator quickly masters new roles technologies achieve positive results. Highlights Microsoft Office Suite (Word, Excel, Outlook, Project); -Ability speak effectively others outside organization Accomplishments Received Global War Terrorism Service Medal.Maintained 100% accountability large section equipment worth $6 Million multiple overseas deployments. Personally responsible $10 million command equipment deficiencies, losses damages. Experience Superintendent II November 2010 October 2015 Company Name － City State Initiator Safety, ensures team compliance Company OSHA regulated safety requirements standards. Utilize ensures compliance Project Planning Policy per direction Assigned Program Manager. Communicate contract requirements, specifications customer expectations departments ensure incorporation Project plan. Analyze schedule information providing progress forecasts Management; Identifies variances project plan may need immediate Management attention. Identify obtains written approval contract change orders. Develop implement project/production schedules resource planning documents. Disseminate work packages work authorizations, prints pertinent project information. Plan, organize, coordinate resources delegate projects Program Manager within phases ship repair, conversion, fabrication. Monitor verify job progress expenditures. Interface Supply Chain, Estimating, Quality Assurance, Crafts ensure work accomplished accordance Project Plan. Act liaison owners, crafts regulatory bodies. Initiate build collaborative professional relationships internal external customers. Aviation Ordnanceman First Class March 2003 April 2006 Company Name － City State 40 hours per Week; Materials Handler; $40,000 per Annum; last promoted 12/2006; permanent employee; temporary promotion; Navy Munitions Command CONUS East Division, 255 Ironmonger Road Norfolk VA 23511; Fletcher Saffell (757)443-0827 may contact supervisor. Managed trained 55 personnel aspects ordnance operation, receipt, issue, stowage, loading, downloading, transship inventory control material handing operation safe, efficient cost effective environment. Excellent planner organizer: Directly responsible safe upload download 200 trucks, three Battle Groups two Amphibious Groups 10,000 ton ordnance per week support Operations. The catalyst behind wall wall inventory 43 magazines containing 500 line items ammunition material, managing documentation correction discrepancies inventory sampling program. In charge 10 high risk magazines, received zero discrepancies 2005 Explosive Safety Inspection. Unparalleled professional knowledge management skills: Instrumental command re-organization standup new Ordnance Handling Department. Manage train 110 personnel handling, issuing transshipment ammunition material. Serve Transport Management Assistant emphasis ensuring incoming outgoing material accounted for. Also, verified proper papers documentation processed shipment general cargo code government bills landing (GBL), commercial bills landing (CBL) manifests. Unitize, palletize, package, marks labels accordance standard safety, material movement packing procedures requirements met preparation final inspection. Provided request support branches military Department Defense personnel. Aviation Ordnanceman First Class April 1999 May 2004 Company Name － City State 40 hours per Week; Aviation Ordnance man; $40,000 per Annum; last promoted Not Specified; permanent employee; temporary promotion; USS DWIGHT D. EISENHOWER, MICHEAL WATTS UNKNOWN may contact supervisor. Directly supervised 8 personnel breakout, strike up, stowage conventional forward firing precision guided weapons resulting 100 percent mission success. Efficiently pre-staged, assembled, dissembled transferred 300,000 pounds ammunition 19 air-to air missiles. Updated MAPA C daily inventory accountability ordnance materials used preparation support ships squadrons daily flight schedule. Conducted weekly tag-out audits 200 danger tags assisted managing ship's force work permits work packages. Trained qualified 200 shipboard personnel properly operate 9m pistol, 12 gauge shotguns, M-14, M-16 rifle M-60 machine gun support increased shipboard security measures. March 1996 April 1999 40 hours per Week; Aviation Ordnance man; $30,000 per Annum; last promoted Not Specified; permanent employee; temporary promotion; Navy munitions Command CONUS East Division 255 Ironmonger Road Norfolk Va. 23511; Carol Green (757)443-0800 may contact supervisor. Transship inventory control material handing operation safe, efficient cost effective environment. Excellent planner organizer: Directly responsible safe upload download of200 trucks, three Battle Groups two Amphibious Groups 10,000 ton ordnance per week support Operations. The catalyst behind wall wall inventory 43 magazines containing 500 line items ammunition material, managing documentation correction discrepancies inventory sampling program. In charge 10 high risk magazines. Semi-Tractor trailer driver support 5 different line items to/from tenant commands worth $200 million. Also, verified proper papers documentation processed shipment general cargo code government bills landing (GBL), commercial bills landing (CBL) manifests. Unitize, palletize, package, marks labels accordance standard safety, material movement packing procedures requirements met preparation final inspection. Provided request support branches military Department Defense personnel. Education High School Diploma Air Conditioning Refrigerant 1990 Georgetown High School － City State GPA: GPA: 3.5 Air Conditioning Refrigerant GPA: 3.5 Semester Hours Professional Affiliations Safety Programs Afloat #A-493-2099 NEC Norfolk 10-07 Forklift #J-690-0068 Semi Tractor Driver 26001 LBS UP 03-06 Magazine Sprinkler Operator Maintenance CIN(K-041-2048)03-95 SSET (K-830-2213) Shipboard Air Launched Weapons Supervisors (C-646-3103) PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS None Specified Skills accounting, blueprint, budgeting, budgets, business correspondence, C, Computer knowledge, conversion, draw, clients, customer satisfaction, direction, documentation, Estimating, firing, government, government regulations, Inspection, inventory, inventory control, management skills, managing, Materials, Excel, Microsoft Office Suite, Outlook, Word, weapons, Navy, organizer, personnel, progress, Project Planning, promotion, Quality Assurance, read, Safety, supervisor, Supply Chain, written",AVIATION
"TELLER 3 Core Qualifications Results-oriented Client-focused Excel customer service Quick learner Experience TELLER 3 March 2011 August 2014 Company Name － City State Current Delivered prompt, accurate excellent customer service. Received regional branch recognition award outstanding customer service. Maintained confidentiality bank records client information. Supplied tellers coin currency needed. Reported daily averages shortages operations department. Processed treasury, tax loan payments. Entered member transaction data online banking software. Examined checks identification endorsement. Researched resolved customer issues personal savings, checking lines credit accounts. Adhered [SUNTRUST BANK] security audit procedures. Trained employees cash drawer operation. Processed cash withdrawals. Balanced daily cash deposits bank vault inventory zero error rate. Processed sales referrals promoted bank services products, resulting [25]% branch sales increase. REASON FOR LEAVING Relocating Harford Co. area TELLER SUPERVISOR May 1998 Company Name － City State September 2010 Delivered prompt, accurate excellent customer service. Received regional branch recognition award outstanding customer service. Maintained confidentiality bank records client information. Supplied tellers coin currency needed. Reported daily averages shortages operations department. Processed treasury, tax loan payments. Entered member transaction data online banking software. Examined checks identification endorsement. Researched resolved customer issues personal savings, checking lines credit accounts. Adhered [ANNAPOLIS BANKING TRUST] security audit procedures. Trained employees cash drawer operation. Balanced daily cash deposits bank vault inventory zero error rate. Processed sales referrals promoted bank services products, resulting [25]% branch sales increase. REASON FOR LEAVING MEDICAL CONDITION. July 1995 1ST. NATIONAL BANK OF MD. Glen Burnie, MD TELLER. October 1997 Delivered prompt, accurate excellent customer service. Processed sales referrals promoted bank services products, resulting [25]% branch sales increase. Balanced daily cash deposits bank vault inventory zero error rate. Processed cash withdrawals. Trained employees cash drawer operation. Adhered [1ST. NATIONAL BANK] security audit procedures. Researched resolved customer issues personal savings, checking lines credit accounts. Examined checks identification endorsement. Entered member transaction data online banking software. Processed treasury, tax loan payments. Maintained confidentiality bank records client information. REASON FOR LEAVING Was looking advance available ways so. June 1994 Managed kitchen operations high grossing, fast-paced fair concession kitchen. Trained staff least eight employees correct facility procedures, safety codes, proper recipes plating techniques. Managed food produce receiving process 100% accuracy. Greeted customers restaurant drive-thru, took rang orders, handled payment thanked customers. Greeted guests sat tables waiting areas Informed patrons establishment specialties features Inspected dining serving areas ensure cleanliness proper setup Instructed cooks workers preparation, cooking, garnishing, presentation food Conducted daily pre-shift weekly departmental meetings ensure organizational efficiency. Scheduled directed staff daily work assignments maximize productivity. Efficiently resolved problems concerns satisfaction involved parties. Continually monitored restaurant took appropriate action ensure food quality service standards consistently met. Exhibited thorough knowledge foods, beverages, supervisory duties, service techniques, guest interactions. Assigned tasks oversaw direction employees ensure compliance food safety procedures quality control guidelines. Developed maintained exceptional customer service standards. Optimized profits controlling food, beverage labor costs daily basis. Consistently maintained high levels cleanliness, organization, storage, sanitation food beverage products ensure quality. Communicated well used strong interpersonal skills establish positive relationships guests employees.Counseled disciplined staff necessary. REASON FOR LEAVING Was involved terrible head car collision. Was able walk year SHIFT SUPERVISOR November 1991 Company Name － City State Education diploma Skills banking, strong interpersonal skills, cooking, credit, client, excellent customer service, customer service, direction, fast, features, inventory, meetings, organizational, quality, quality control, receiving, safety, sales, sat, supervisory, tables, tax, treasury",BANKING
"FITNESS TRAINEE/RECREATION MANAGEMENT INTERN Accomplishments Volunteered Newman Shares Food Pantry collecting nonperishable food items low-income students families Developed professional skills attending professional development workshops Career Fair Preparation Communication instructed Career Center Professionals Rauner Family YMCA Recruited volunteers manage ticketing Halloween Fairs Volunteered 80+ hours course 4 years School Age Program accounting 20-25 children ages 3-5 day activities. Professional Summary Experienced sales employee skilled event planning, Microsoft Excel, customer Service, Microsoft Word, Microsoft Office. Strong sales professional Bachelor's Degree focused Recreation, Sport, Tourism University Illinois Urbana-Champaign Dean's List James Scholar recognition. Skills Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate) Data management Team leadership Self-motivated Extremely organized Staff development Project management Team liaison Work History Fitness Trainee/Recreation Management Intern Company Name City State January 2018 Current Research aid planning exercises options FitGames. Identify create new business contacts. Update social media account weekly posts. Implement new strategies approved owner business growth. Research Assistant Company Name City State February 2017 Current Code data surveys onto Age Options database. Analyze data find correlation among survey responses. Create graphs charts display findings. Write research report findings. Student Lead Supervisor Company Name City State May 2017 Current Create monthly schedules 30 student employees. Create assign daily tasks student employees. Keep track personnel shifts. Record notes weekly meeting. Intern Company Name City State September 2017 December 2017 Research cost-effective marketing strategies. Manage multiple social media accounts daily increase brand awareness. Ran front desk process membership payments. Student Employee Company Name City State February 2016 May 2017 Operated cash register process 50 transactions credit daily. Stocked back stocked merchandise maintain inventory orderly. Greeted customers answer questions person phone order provide excellent customer service. Research Assistant Company Name City State October 2016 May 2017 Created code book order ease data entering process. Cleaned data order create hypothesis results found. Facilitated group four conducting external-internal (SWOT) analysis program. Present findings annual Research Symposium. Seasonal Sales Employee Company Name City State December 2014 January 2016 Provided quality customer service responding 15 customer needs assist questions concerns daily. Conducted 100 transactions cash credit daily. Issued government standard lotto transactions. Run cash file reports make daily deposits store's profit order open close store operations registers. Tutor Company Name City State September 2014 December 2014 Advised 30 elementary students address math readings concerns. Supervised 30-35 children ages 8-9 group readings math oriented activities. Motivated children continue education providing positive comments progress. Personal Information Coordinated group 5 towards developing family game night program families Urbana Early Childhood School *Created excel sheets organize members' availabilities keep track resources needed program *Direct 20 families 5 activity stations provide meal order enrich experience program Education Bachelor Science Recreation, Sport, Tourism Tourism University Illinois Champaign City State May 2018 Recreation, Sport, Tourism Tourism Dean's List (Top 20% students) *James Scholar *Certificate Excellence (Acknowledgment exceptional academic achievement Administration Leisure Services; Coaching Strategies; Communications Recreation, Sports, Tourism; Contemporary Issues; Cultural Tourism; Diversity Recreation, Sports, Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership Recreation, Sport, Tourism; Tourism Planning; Leisure Programming; Leisure Consumer Culture; Marketing Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00 Interests Illinois Governor's Conference Travel Tourism (2016) *Attended sessions given Erik Qualman, Don Wildman, Johnny ""Cupcakes"" Earle, others recent topics relating tourism *Contributed team building exercises Convention Visitor's Bureau (CVB) Champaign's team Urbana Early Childhood School Languages Spanish (Basic/Polite) Skills Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone Additional Information Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient Non-renewable Stock Portfolio Competition Scholarship Created maintained simulated stock portfolio highest returns $100,000 winning competition individuals participated school Interests Illinois Governor's Conference Travel Tourism (2016) Attended sessions given Erik Qualman, Don Wildman, Johnny ""Cupcakes"" Earle, others recent topics relating tourism Contributed team building exercises Convention Visitor's Bureau (CVB) Champaign's team Urbana Early Childhood School Coordinated group 5 towards developing family game night program families Urbana Early Childhood School Created excel sheets organize members' availabilities keep track resources needed program Direct 20 families 5 activity stations provide meal order enrich experience program",FITNESS
"SALES ASSOCIATE Summary My goal become associated company utilize skills gain experience enhancing company's productivity reputation. Experience 12/2014 02/2015 Sales Associate Company Name － City State Manage store alone (3rd shift) Stock items/coolers thoroughly Clean parking lot Sweep/mop store. 05/2012 09/2012 Dishwasher/cook Company Name － City State Cooked Cleaned working Hawaiian food cart 01/2010 05/2015 Landscaper Company Name － City State Customer service Worked Landscaper Preston's Tree Service Jan 2010 May 2015 Role :Concrete/Pavements Roofing Yard maintenance Trim cut trees Pressure wash. Education 2013 Diploma David Douglas High School 3.0 Skills Excellent Customer service, Customer service, Works, Fast learner, Roofing",SALES
"TERADATA SENIOR ASSOCIATE CONSULTANT Summary Highly dependable Teradata Database Engineer successful troubleshooting debugging. Supportive enthusiastic team player dedicated streamlining processes efficiently resolving project issues. Highlights Teradata BTEQ,Fast Load,PL/SQL Oracle Basic Unix Autosys Job Scheduler using JIL SQL Query writing SQL Performance Tuning BTEQ Accomplishments Developed custom database designs used strong fast analytical report wider audience across organization. Experience Teradata Senior Associate Consultant Dec 2014 Current Company Name － City State Project Description iOS Mobile Application Business Analytics Reporting This project aims developing Oracle Teradata layers pushing data iOS Mobile Application. Responsibilities: Performed data analysis gathered columns metadata source systems understanding requirement feasibility analysis. Worked optimizing tuning Teradata Oracle views SQL's improve performance batch response time data users Implement code changes change management tools. Worked closely business users come detailed solution approach design documents. Used Teradata utilities like Bteq build Teradata procedures. Provided initial capacity growth forecast terms Space, CPU applications gathering details volumes expected Business. Prepared low level technical design document participated build/ review BTEQ Scripts. Provided support system test, Product Integration Testing UAT. Coordination offshore development onsite assigning job till code delivery signoff. Verified implementation done expected. Done impact assessment terms schedule changes, dependency impact, code changes various change requests existing Data Warehouse applications running Production environment. Provided quick production fixes proactively involved fixing production support issues. Liaised different implementation groups (Both source target systems) monitored implementation activities. Analyze business requirements, designs write technical specifications design/ redesign solutions. Coordinate Configuration management team code deployments. Environment: Teradata14, Oracle PL/SQL, BTEQ, Basic Unix Senior Associate Consultant Mar 2012 Dec 2014 Company Name － City State Project Description Development maintenance semantic/downstream layer data warehouse Business user reporting. This project aims building maintaining data mart Enterprise Data warehouse, order increase efficiency reporting, support business users performing, robust analytical reporting decision making capability. Responsibilities Performed data analysis gathered columns meta data source systems understanding requirement feasibility analysis. Worked optimizing tuning Teradata views SQL's improve performance batch response time data users Implement code changes change management tools. Worked closely subject matter experts come detailed solution approach design documents. Used Teradata utilities like Bteq export/import Fast Load load data into/out Teradata database. Provided initial capacity growth forecast terms Space, CPU applications gathering details volumes expected Business. Prepared low level technical design document participated build/ review BTEQ Scripts, Reviewed Unit Test Plans System Test cases. Provided support system test, Product Integration Testing UAT. Coordination offshore development onsite assigning job till code delivery signoff. Verified implementation done expected. Done impact assessment terms schedule changes, dependency impact, code changes various change requests existing Data Warehouse applications running Production environment. Provided quick production fixes pro-actively involved fixing production support issues. Liaised different implementation groups (Both source target systems) monitored implementation activities. Analyze business requirements, designs write technical specifications design/ redesign solutions. Involved complete software development life­cycle(SDLC) including requirements gathering, analysis, design, development, testing, implementation deployment. Developed technical design documents (HLD LLD) based functional requirements Coordinate Configuration management team code deployments. Implemented AGILE methodology formal delivery. Environment: Teradata14, BTEQ, Basic Unix, Oracle. ­ Software Engineer Jan 2009 Mar 2012 Company Name － City State Project Description Data Warehousing Services. Description: Data Warehousing Services (DWS) manages platform infrastructure hosting data Group's operational systems providing capability users operational systems query extract information required. DWS manages whole end end change service lifecycle including build, schedule infrastructure support, service desk, risk compliance service finance management. The goals Warehouse to: ­ Provide single version truth ­ Empower users find new information business ­ Provide integrated database model common definitions regardless source data. Data various source systems fed EDW (Enterprise Data Warehouse). Responsibilities: Actively involved enhancing Data Warehousing Application wherein small, Teradata, Prepared high level design document developers participated review build BTEQ, Scripts, Fast loads, Multi load JCLs, Prepared/Reviewed Unit Test Plans System Test cases Worked closely Business Users analysts. Worked BTEQ, Fast load, Fast export loading data Oracle Teradata. Responsible overseeing Quality procedures related project Involved code reviews strictly followed best practices. Design, develop, test complex Teradata BTEQ Scripts Involved complete software development life­cycle(SDLC) Performed unit testing source code. Used interact testing team ensure appropriate testing performed Configuration team code deployments technical writers ensure manuals Synch developed software Environment: Teradata, Main Frame, BTEQ, Fast Load, Fast Export. Education Bachelor Technology Computer Science Engineering JNTU Bachelor Technology Computer Science Engineering, India JNTU Percentage: 71.68 Skills Data Warehouse knowledge, Database design, Oracle SQL, SDLC, Teradata,SQL Testing, Unit Testing, Business Requirements Gathering, Change Management planning, Configuration Management planning, Data Analysis, Data Mart Development, Code Deployment, Feasibility Analysis, Integration Testing, Application Maintenance,Meta data Analysis,Teradata PL/SQL,Teradata BTEQ,Teradata Fastload,Requirements Gathering, Semantic database design, Technical Design, Technical Specifications documents, UAT,Basic UNIX",BANKING
"SENIOR AEROSPACE QUALITY ENGINEER Profile Six Sigma Black Belt: Total Quality Management, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, CAPA. Results-driven Mechanical Engineer solid product engineering QA experience. Team-oriented Senior Quality Engineer five years experience developing testing commercial military turbines. Skills Training program implementation The Mathworks MATLAB Quality control Energy management systems Engineering software Strong presentation skills Process improvement Operations research Reliability Testing Geometric Dimensioning Lean Manufacturing Physics Material Properties Leadership Team player Failure Analysis Product Engineering Accomplishments Product Improvement Liaised MRB modify improve overall product performance. Eliminated machine defects recommendation machine adjustments. Statistical Analysis Performed data collection statistical analysis resulted sound recommendations adopted department. Project Management Supervised project production efforts ensure projects completed company standards, time within budget constraints. Document Control Served document control specialist design micro precision apertures, sheet metal enclosures, membrane switches cabling, following proper standards. Professional Experience Senior Aerospace Quality Engineer February 2009 September 2014 Company Name － City State Handled authorization internal blueprint UTC revision changes. Supervised Non-Destructive Testing ETL lab. Performed AS9102 First Article Inspections prepare applicable documents submittal per AS 9100 standards. Directed Kaizen Lean Manufacturing meetings weekly front audience thirty engineers. Identify negative quality trends initiate appropriate corrective/preventative actions. Lead project engineer JSF F-35 ramjet development stages. Any engineering changes required prior approval. Review, authorize, sign process routers making sure quality clauses customer specifications documented acknowledged. Maintained Aerospace Quality Management Systems internal external. Collaborated engineers project managers regarding design parameters client projects. Initiated statistical analysis project resulted sound recommendations adopted entire department Value Stream Mapping. Auditing experience outside agencies internal. Trained junior level Quality Engineers properly organize FAIR packages also taught helpful Six Sigma methods. Handled regulatory complaints agencies United States DoD FAA took appropriate corrective action. Progressive knowledge Codes Federal Regulations pertained GE Aviation. Materials Program Manager January 2005 November 2009 Company Name － City State Focal point Supplier Quality Assurance, Materials Control Lab, Engineering Source Approval personnel ensure facility compliant procedures audit requirements. Maintain constant liaison communicate effectively clients. Prepared accurate specifications purchase materials equipment purchasing department. Lead program's supply chain activities, advise SCM Director material strategies plans. Reporting unit reliability, repair costs, technical changes investigations, repair shop capacity performance metrics. Developed lead supply chain proposal activities including task descriptions, bases estimates, RFP solicitation, cost pricing. Develop EAC (Estimate Completion) material forecasts coordinating collaborative inputs various elements supply chain finance. Participate Daily Management prepare reports corrective actions Key Performance Indicators (KPI) advance monthly review. Exert influence effect overall objectives long-range goals programs influencing member IPT (Integrated Product Team) team. Strict adherence followed using customer Aerospace standards. Write reproduction procedures anomalies encountered, generate comprehensive reports. Demonstrate experience manufacturing continuous improvement tools. Exert influence effect overall objectives long-range goals program program IPT team. Working knowledge training Supply Chain Management, contract law, FAR/DFAR relates Government contract Directed customer installations maintaining cost efficiencies based space power allocation. Resolved part assembly discrepancies. Mathematics Physics Tutor January 2002 May 2005 Company Name － City State Educate students solve mathematical equations using formulas proofs, addition, using technology, including TI series calculators, MATLAB, Minitab. Tutor mathematical topics including Calculus 1, 2, 3, Differential Equations, Partial Derivatives, Statistics, Stochastic Advanced Calculus, Discrete Mathematics, Linear Algebra, Number Theory, Finite Element Analysis, Lie Super-Algebra, Fluid Mechanics, Applied Physics, Solid State Physics, Real Analysis. Additionally, I worked engineering students prepare FE Examand actuarial students prepare first four professional exams appointment. Related Coursework Ph.D Theoretical Physics 2010 Massachusetts Institute Technology － City State USA GPA: H.Y. Loh Award Scholarship National Defense Science Engineering Graduate (NDSEG) Fellowship Scholarship Approved Dissertation: Measurement Z Boson Transverse Momentum Distribution Tevatron. National Defense Science Engineering Graduate (NDSEG) Fellowship Scholarship Approved Dissertation: Measurement Z Boson Transverse Momentum Distribution Tevatron. Dean's List Summa Cum Laude M.B.A Econometrics 2007 MIT Sloan School Management － City State USA GPA: Dean's List GPA: 4.0/4.0 Coursework identifying areas positive negative private sector aerospace fluctuations. Emphasis long-range military spending funds allocated to. GPA 4.00/4.00 M.S Applied Physics 2005 Massachusetts Institute Technology － City State USA GPA: Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Dissertation: Studies Ultrafast Structural Dynamics In Metals Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Advanced coursework physical applications aviation. Dissertation: Studies Ultrafast Structural Dynamics In Metals Bachelor Science Mechanical Engineering 2002 Massachusetts Institute Technology － City State USA GPA: Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Advanced coursework Mathematics Lean Six Sigma Black Belt; 2008 Lean Six Sigma Green Belt; 2007 Villanova, PA 19085 Villanova University － City State Black Belt Six Sigma 2008 Villanova University － City State USA Six Sigma Quality, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, CAPA. Ph.D Theoretical Physics 2010 Massachusetts Institute Technology － City State USA GPA: Dean's List GPA: 3.91/4.0 Graduate Student Council Massachusetts Institute Technology Physics Department Representative Sigma Pi Sigma National Honor Society Mechanical Engineering With Concentration Aerospace Modeling Design; Undergraduate Analysis Particle Kinetics Heat Transfer Variability Fluidized Bed Processing; Undergraduate Analysis 3-D Contact Mechanics Problems Finite Element Boundary Element Methods; Undergraduate Advanced Composite Materials Research Air Ground Vehicles; Undergraduate Meta-control Combustion Performance Data-mining Approach; Undergraduate Hydrodynamic Instability High Energy Density; Post Graduate Topology Birational Manifolds Applications Degeneration; Post Graduate Blast-Wave-Driven, Multi-Dimensional Rayleigh-Taylor Instability Experiments; Post Graduate Effective Field Theory D Grand Unified Model; Post Graduate Transitory Control Separated Shear Layer using Impulsive Jet Actuation; Post Graduate Affiliations American Mathematical Society; Member Connecticut Western Massachusetts Chapter Mensa; Member Knights Columbus; 3rd Degree Knight American Physical Society; Member American Society For Quality Certified Quality Improvement Associate Connecticut Academy Science Engineering; Member American Institute Aeronautics Astronautics; Member Board Directors; HARC Inc. American Society Mechanical Engineers Personal Information Euler-Mascheroni constant A transcendental number number (possibly complex number) algebraic-that is, root non-constant polynomial equation rational coefficients. Originally created Leonhard Euler paper, titled De Progressionibus harmonicis observationes 1735, represented Greek letter Gamma, *, Euler valued .5772. Mathematicians 278 years able prove Euler-Mascheroni constant transcendental. I developed infinite sum series also making use Taylor Polynomial, proving Euler-Mascheroni constant transcendental number. Fields Medal candidate. Nobel Laureate candidate work Physics. The Association American Publishers Copyright 2012 Skills 3-D, Approach, auditing, calculators, continuous improvement, Data-mining, Derivatives, engineer, ETL, finance, Government, ISO, ISO 9001, law, Director, Materials, Mathematics, MATLAB, meetings, Minitab, Modeling, personnel, Physics, pricing, Proofing, proposal, Quality, Quality Assurance, Reporting, Research, RFP, routers, Six Sigma, SPC, Statistics, supply chain, Supply Chain Management Additional Information PUBLICATIONS: Euler-Mascheroni constant A transcendental number number (possibly complex number) algebraic-that is, root non-constant polynomial equation rational coefficients. Originally created Leonhard Euler paper, titled De Progressionibus harmonicis observationes 1735, represented Greek letter Gamma, *, Euler valued .5772. Mathematicians 278 years able prove Euler-Mascheroni constant transcendental. I developed infinite sum series also making use Taylor Polynomial, proving Euler-Mascheroni constant transcendental number. Fields Medal candidate. Nobel Laureate candidate work Physics. The Association American Publishers Copyright 2012",AVIATION
"ADMINISTRATIVE COORDINATOR Summary Reliable energetic arts administrator Master Arts Arts Management. A highly motivated individual strong organizational prioritization abilities. Areas expertise include communications, public relations, marketing, event planning outreach. Highlights ➢ Good written communication skills Working knowledge WordPress Photoshop PR marketing experience Fundraising Familiarity Microsoft Office social media Experience Banner, Patriot Web, 25Live eVA Purchasing systems Event planning experience Experience Administrative Coordinator 08/2013 Current Company Name City State ➢Developed implemented new scheduling system special events, portfolio reviews advising Acuity Scheduling replace cumbersome phone appointments Manage front line communication students, faculty administration, prepares written communication prospective current student admittance. Assist PR/Marketing CVPA Academic Affairs Admissions Offices well outreach initiatives Serve liaison marketing School Art Portfolio Review Day Open House events community local high schools Websites management (i.e. edits updates) Schedules coordinates School Art Advisory Council meetings Manage portfolio review process, communication flow prospective students, Admissions School Art staff administration Administers collates information generated throughout portfolio recruitment process Coordinate/schedule special departmental events along staff Responsible knowledge School Arts programs degree specifications Departmental e-mail communications Processing curricular paperwork, preparing syllabus Web publication Departmental tours Portfolio review coordination, liaison SoA Admissions portfolio reviews, developed electronic tracking system portfolio reviews. Production Coordinator 06/2011 08/2013 Company Name City State ➢Manage Center Arts internal production calendar Provide continuous data maintenance/entry R-25 scheduling system (internal/external performances scheduled rigging maintenance) reflect consistency performance calendars Rental recaps track labor hours FT staff over-hire Coordinate hiring ushers stage hands events Managed HR duties include time sheet entry, background checks, hiring employees, terminating employees, payroll modification Union payroll Secure specific performance equipment (i.e. rigging equipment, CO2 etc.) upcoming performances external vendors Assist Production Manager performance logistics assisted production staff needed; bulk purchase orders eVA Assist GMU required training. PR Marketing Assistant 09/2010 01/2011 Company Name City State ➢Identified conducted market research provide logistical marketing support Artistic Director. Gathered promotional material summer classes Developed sponsorship package (included sponsorship letters, levels sponsorship, sponsorship forms etc.). Provide PR marketing support Artistic Director. Assisted developing creative summer camps workshops Fundraising Development Intern 03/2009 05/2009 Company Name City State ➢Event management Friends Hylton Provided staff support annual fundraising event ""Shooting Stars"" Responsible logistics Friends Hylton Center (meetings, special events, catering marketing materials) Prepare distribute notices, agendas, meeting minutes Attend Friends Hylton Center committee meetings Assemble donor kits presentation materials events Process donations prepare acknowledgment letters correspondence Logistics donor volunteer cultivation Education Master Arts Arts Management 2009 George Mason University, College Visual Performing Arts Fairfax City State US George Mason University, College Visual Performing Arts Fairfax, VA M.A., Arts Management; 2009 Bachelor Arts Dance Recreation 2004 New Mexico State University, College Human Performance City State US New Mexico State University, College Human Performance, Dance Recreation Las Cruces, NM B.A., Dance; 2004 Skills Good written communication skills Working knowledge WordPress Photoshop PR marketing experience Experience event planning Familiarity Microsoft Office social media Experience Banner, Patriot Web, 25Live eVA Purchasing systems Familiarity fundraising development tactics",ARTS
"FOOD PREP CHEF Skills Highly skilled cooking preparing variety cuisines Inborn ability explore new cooking avenues Thorough understanding sanitation needs kitchen Operate kitchen equipment ovens grills cooking purposes Maintain knowledge recipes Head Chef's place filled effectively case absenteeism Summary Exceptional culinary insight. Knowledge standard food preparation Ability work high volume environment Chef preparing exceptional meals Motivated food serving professional 5+ years food beverage experience casual fine dining. Highlights Kitchen productivity Basic knife skills Uses proper sanitation practices Able regularly lift/move 25-50 lbs Preparation various food items Good personal hygiene Team-oriented Well groomed High level cleanly kitchen maintenance Team-oriented Sandwich preparation experience Knowledge basic food preparation Food handling knowledge Italian cuisine American cuisine Ethnic foods preparation Plate presentation skills Banquet operations off-site catering expert Accomplishments Serve Safe 2015 Seasoned cooked food according recipes personal judgment experience. Ensured consistent high quality plate presentation. Maintained contact kitchen staff, management, serving staff customers. Baked, roasted, broiled, steamed meats, fish, vegetables foods. Supported kitchen operations chef absent. Experience 09/2010 04/2011 Company Name － City State Food Prep Chef Followed established restaurant practices procedures. Carefully maintained sanitation, health safety standards work areas. Prepared items according written verbal orders, working several different orders simultaneously. 06/2011 11/2012 Company Name － City State Cook Followed established restaurant practices procedures. Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards. Closely followed standard procedures safe food preparation, assembly presentation ensure customer satisfaction. Cut chopped food items cooked grill fryers. 12/2012 03/2013 Company Name － City State Cook Operated large-volume cooking equipment grills, deep-fat fryers griddles. Took necessary steps meet customer needs effectively resolve food service issues. Served fresh, hot food smile timely manner. Accurately measured ingredients required specific food items. Followed established restaurant practices procedures. 02/2013 06/2013 Company Name － City State Cook Assisted co-workers. Cooked food properly timely fashion, using safety precautions Weighed, measured, mixed ingredients according recipes using various kitchen utensils equipment Cleaned prepared various foods cooking serving 06/2014 11/2014 Company Name － City State Chef Developed strategies enhance catering retail food service revenue productivity goals. Prepared healthy, enjoyable breakfasts dinners diners. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Effectively used items stock decrease waste profit loss. Ensured consistent high quality plate presentation Seasoned cooked food according recipes personal judgment experience Created explored new cuisines Instructed cooks workers preparation, cooking, garnishing, presentation food Cooked food properly timely fashion, using safety precautions Used food handling standards 01/2014 12/2014 Company Name － City State Food Service Cook /Temp Assisted co-workers. Performed kitchen maintenance private facility. Responsible daily set five stations. Stocked rotated products, stocked supplies, paper goods timely basis Stored clean equipment utensils Supervised coordinated activities cooks workers engaged food preparation Used food handling standards Cleaned, cut, cooked meat, fish, poultry Complied scheduled kitchen sanitation ensured standards practices met Cooked food properly timely fashion, using safety precautions 01/2015 05/2015 Company Name － City State Line Cook Consistently verified kitchen staff followed recipes portioned serving guidelines correctly. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Communicated clearly positively co-workers management. Worked well teammates openly invited coaching management team. Followed established restaurant practices procedures. Education 2011 William M Davies Career Tech － City State USA High School Diploma Culinary/ Auto Body Courses Hospitality Restaurant Management Classes Restaurant Facility Operations Basic Vocational Prep Cook Courses in: Food Preparation, Kitchen Management,Patisserie Confectionery, International Cuisine",CHEF
"SAFETY MANAGER Summary Safety Manager 16 years construction management experience. He responsible safety compliance project sub-contractors. He brings extensive experience various types construction projects currently serving Safety Manager power delivery project Southeast Texas. He also served Environmental Compliance Manager USAID funded project overseas proven leadership abilities serving multiple overseas tours U. S. Marine Corps. Highlights MS Office proficient Organized detail-oriented Superb management skills Site safety coordinator Safe job site set-up CHST Certification OSHA 30 Hour OSHA 40 HAZWOPER First Aid/CPR/AED Trainer NCCER Certification Accomplishments Over 400,000 safe man hours several projects Awarded Safety Recognition USACE Jacksonville, FL District Awarded Navy Achievement Medal Afghanistan Awarded Army Commendation Medal Iraq Experience Safety Manager September 2015 Company Name － City State Responsible overall safety compliance local, state, federal regulations project, include subcontractors; project includes one new build power substation, upgrades 4 substations, construction 13 miles transmission lines. Construction Manager October 2013 August 2015 Company Name － City State Omaha Lead Project soil sampling preparation, community relations site sketches. Smalley Piper Project oversight water treatment plant construction (temporary). Several small sampling events construction projects Environmental Compliance Manager September 2012 October 2013 Company Name － City State His responsibilities included oversight project's environmental impact local communities include following: Develop implement Environmental Management Mitigation Plan (EMMP) four (4) project sites. Develop submit reports USAID pertaining implementation EMMP actual potential environmental hazards pertaining construction process. Develop implement training plan expatriates local staff. Oversee construction 450m3 containment cell disposal PCB impacted soils. Construction Manager March 2007 September 2012 Company Name － City State His responsibilities included oversight project sub-contractors 4 long-term remediation projects include following: Perform duties Site Safety Officer (Daily safety/tailgate meetings, inspections, etc.). Provide Daily Quality Control Reports internal external clients. The collection perimeter air monitoring samples various contaminant analysis well daily collection particulate data utilizing various sampling apparatus. Maintain Daily Site Logbook, paperwork associated materials equipment (to include manifesting trucks). Track maintain contractor data EPA records utilize Construction Completion Report. Provide technical assistance contractor pertains Remedial Design. Assist Community Relations issues arise involving site. Oversight construction activities including demolition, excavation restoration. Gunnery Sergeant/E-7 February 1989 March 2010 Company Name － City State Gunnery Sergeant, E-7, Retired. Supervised subordinate Marines acting Avionics Division Chief (62 personnel), Work Center supervisor (37 personnel), Shift Supervisor (12 personnel). Awarded Navy Achievement Medal management combat flown flag program Afghanistan. Processed 3,500 requests flags produced $15,000 profit program, 6 month deployment, pay junior Marines tickets Marine Corps Birthday ball 2005. Awarded Army Commendation Medal outstanding leadership production Intelligence Section Third Army Kuwait 2006-2007. Completed Non- Resident courses leadership training U. S. Marine Corps Sergeant Staff Sergeant, also completed resident course Staff Sergeant. Served following combat operations: Operations Desert Shield/Desert Storm, Operation Southern Watch, Operation Enduring Freedom (Bagram Afghanistan) Operation Iraqi Freedom (Camp Arifjan Kuwait Baghdad Iraq). Education BS Occupational Safety Health 2016 Columbia Southern University － City State USA Expected Graduation: June, 2016 Skills Community Relations Construction management Environmental Management Leadership Safety Management Supervisor",CONSTRUCTION
"INVESTMENT BANKING SUMMER ANALYST Summary Skills Microsoft Office, public speaking, proficient Spanish Professional Experience 07/2015 Investment Banking Summer Analyst Company Name － State Built discounted cash flow leveraged buyout financial models obtain implied valuations TMT companies Presented case study Evertec, payments processing company, including potential M&A opportunities senior members TMT group Select Transaction Experience Sale Ascensus, Inc. Genstar Capital Aquiline Capital Partners Aided creation Investor Presentation materials due diligence Potential sale large media company sponsors groups ~$3 billion Assisted financial modeling levered transaction Prepared comparable company analysis examining precedent transactions similar opportunities Potential global expansion private, U.S. based sports entertainment company Created pitch presentation client meetings Compiled extensive market research provided broad analysis emerging trends global sports media industries. 07/2014 Intern Company Name － State Evaluated prospective equity investments team. Analyzed potential asset allocation scenarios high net worth clients. 07/2013 Intern Company Name － State Generated leads potential high net worth clients corporate private level. Aided evaluating financial reports constructing portfolio changes. Education May 2016 Financial Accounting, Microeconomics, Macroeconomics, Inside Hedge Funds, Urban Economics, Multivariable Calculus, Creative Entrepreneurship Psychology Economics Markets Management Duke University － City State Psychology Economics Markets Management Graduated Cum Laude 3.8 Dean's List: Spring 2013, Fall 2013, Spring 2015, Fall 2015, Spring 2016 *GMAT Score: 740 Fall 2014 Universitat Autónoma de Barcelona － City Spain Strategic Behavior Business, Cross Cultural Management, Business Ethics, Intercultural Interactions June 2012 Rye Country Day School － State 4.35 SAT: Math: 800, Critical Reading: 720, Writing 730 Interests Sigma Nu Fraternity, Philanthropy Chair Inaugural Honor Board Member 2013 2016 Oversaw 1,000 total service hours volunteering $5,500 donated local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships Duke University Hospital The Monday Life Implemented internal accountability mechanism chapter operations Face Your Challenges, President 2012 2016 Encouraged college students speak openly fostered positive mental health Organized fundraising events mental health workshops Raised $2,000 organizations combating depression Autism Speaks, Volunteer 2006 Present Assisted autistic children better communication skills functional independence Team leader annual NY-Presbyterian Autism Walk Skills Calculus, cash flow, client, clients, due diligence, Economics, equity, financial, Financial Accounting, financial modeling, financial reports, Funds, investments, market research, materials, Math, meetings, Microsoft Office, public speaking, Reading, SAT, proficient Spanish, Strategic Additional Information LEADERSHIP AND EXTRACURRICULAR ACTIVITIES Sigma Nu Fraternity, Philanthropy Chair Inaugural Honor Board Member 2013 2016 Oversaw 1,000 total service hours volunteering $5,500 donated local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships Duke University Hospital The Monday Life Implemented internal accountability mechanism chapter operations Face Your Challenges, President 2012 2016 Encouraged college students speak openly fostered positive mental health Organized fundraising events mental health workshops Raised $2,000 organizations combating depression Autism Speaks, Volunteer 2006 Present Assisted autistic children better communication skills functional independence Team leader annual NY-Presbyterian Autism Walk Interests: NFL Draft, Golf, Airbnb, reading broad variety topics",BANKING
"MARKETING, COMMNICATIONS, PUBLIC RELATIONS SPECIALIST Summary Public Relations Consultant knowledgeable planning, creating implementing campaign strategies media relations placement. Highlights Biography Writer Microsoft Office proficiency Self -Motivated Team Player Effective Communication Creative Problem Solving Office Organization Wardrobe Organization Front Desk Greeter Customer Service Office equipment: Fax, Scanner, Multi phone Line Proficient Microsoft Brand development Office Suite Adobe Photoshop Research skills: legal, marketing, location scouting Licensed Trained Cosmetologist Certified Makeup Artist Westlaw LexisNexis Knowledge copyright law Project management Presentations Self-directed Knowledge copyright law Westlaw LexisNexis Office management New customer acquisition Problem solving Project management Copywriting copyediting Promotional campaigns Relationship building expert Marketing sales specialist Deadline-driven Exceptional multi-tasker Decisive problem solver Organized efficient Motivated team player Time management Proper phone etiquette Works well pressure Social media knowledge Understands grammar Labor relations Meeting planning Travel administration Legal administrative support Executive presentation development Scheduling Mail management Business correspondence Self-starter Human resource laws knowledge Multi-media marketing Direct mail campaigns Special events planning Skilled negotiator Graphic design Accomplishments Litigation Assisted attorneys trial preparation, developed trial exhibits motions reviewed/organized documents trial discovery. Legal Administration Tasks Generated, typed, formatted edited letters, documents, motions, briefs client forms. Hired, trained managed team 15 Launched aggressive growth plans helped increase customer base significantly. Market Research Defined industry segments identified opportunities domestic international markets. Organizational Development Implemented strategy targeting high-profile clientele. Replaced industry leader within 9 months product launch. Initiated Email Marketing Project Directed team develop database 250 K double opt-in members weekly product update emails. Experience Marketing, Commnications, Public Relations Specialist January 2001 Current Company Name － City State Cultivate maintain close productive relationships journalists, bloggers opinion leaders. Create print Web-based communications materials; story pitches, press releases, Q-and-A interviews, presentations, video scripts speeches consistent client's image message. Public speaking Correspondence press behalf clients Press preparation client conferences, media interviews speeches. Marketing Intern Company Name － City State Social media outreach Event Planner August 2010 July 2014 Company Name － City State Assist negotiations space contracts; Conduct research; Book event space making site visits Create revise room layouts event Order supplies audiovisual equipment Arrange food beverage Ensure appropriate décor Gather information project achieve quality event production Make travel arrangements Propose new ideas improve event planning implementation process Serve liaison vendors event-related matters Assist managing on-site production clean-up events necessary Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc. Close event Assist preparing budgets provide periodic progress reports staff directors event project; Keep track event finances including check requests, invoicing, reporting; Coordinate appointments visits see space, scheduling events calendar; Prepare modify event contracts requested. Legal, Royalties Intern Regional Director Urban Music June 2013 September 2013 Company Name － City State Gathered analyzed research data regarding statutes, decisions, legal articles codes. Drafted meeting agendas, supplied advance materials andexecuted follow-up meetings team conferences. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Created PowerPoint presentations used business development. Made copies, sent faxes handled incoming outgoing correspondence. Photocopied correspondence, documents printed materials. Admissions Representative March 2013 September 2013 Company Name － City State Computed, recorded, proofread data, records reports. Researched, negotiated, implemented tracked advertising public relations activities. Defined project company vision, strategies tactics. Identified customer needs market research analysis. Managed editorial content, design distribution external company newsletter. Cultivated positive relationships community public relations campaigns. School Board Substitute Teacher September 2006 May 2010 Company Name － City State Applied progressive teaching principles class 29 students, improving standardized tests scores 17% six-month period. Conducted small group individual classroom activities based differentiated learning needs. Communicated effectively educators various grade levels. Taught English Literature grades 10-12.Used variety teaching techniques encourage student critical thinking discussion 9th grade World History course. Taught Creative writing diverse class 20 students.Established enforced rules behavior procedures maintaining order among class 18 students. Developed, administered corrected tests quizzes timely manner. Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. Designed lesson plans focused age level-appropriate material. Human Resources Assistant May 2003 May 2005 Company Name － City State Developed training manual new staff ease transition new employees. Effectively communicated team members maintain clearly defined expectations. Collected, monitored evaluated customer requirements achieve desired delivery time order fill rates. Generated distributed daily reports order acknowledgments appropriate personnel. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Directed personnel, training labor relations activities. Advised managers organizational policy matters recommend needed changes. Reviewed federal state laws confirm enforce company compliance. Created organizational flow charts career path reports evaluate employee compensation information. Ran bi-weekly payroll process. Led weekly open enrollment question answer session employees benefit program updates. Developed, implemented monitored programs maximize customer satisfaction. Def Jam Records Marketing Assistant January 2003 January 2005 Company Name － City State Complete Works Wardrobe 2009 List Clients Live Nation Tennessee State University Busy Bee Marketing Def Jam Bailey's Billiards Coca-Cola Company Red Zone Entertainment Fli Musik Group Nashville ""Music City"" Fashion Show Carnivo Liquor Red Bull. Marketing Assistant March 2002 March 2003 Company Name － City State Marketing, Promotions, Branding Assistant January 1998 September 2001 Company Name － City State Communicate Marketing Department ensure appropriate planning strategies structures place followed. Assist development annual marketing plan organization Research development marketing plan Establish system reports communications information marketing team sales team feedback Organize department meetings review progress programs review week Employment Employment Agencies, Office Team, Volt, Adecco Administrative Marketing Temp Southern University Law Center- Chair, Barrister's Ball Sports Entertainment Legal Association, President 2014 VP Entertainment 2013. Legal Assistant Intern May 1999 September 1999 Company Name － City State Completed case research via LexisNexis Westlaw databases. Monitored legal volumes verify law library up-to-date. Collected data prepare draft settlement packages clients. Composed typed routine letters correspondence. Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions legal codes. Used computer databases, credit reports, tax legal filings locate persons compile information investigations. Organized legal memoranda client correspondence. Education Juris Doctorate Law 2014 Southern University Law Center － City State USA B.S Mass Communications 2001 Tennessee State University － City State USA Mass Communications Sociology 1 2008 Tennessee Technical Center － City Skills Administrative, Adobe Photoshop, Artist, Book, budgets, conferences, contracts, Creative Problem Solving, client, Clients, Customer Service, event production, event planning, Fashion, Fax, image, invoicing, notebooks, Law, Legal, managing, marketing plan, marketing, materials, meetings, Microsoft Office Suite, Office, Works, negotiations, Office equipment, presentations, Press, press releases, progress, Public speaking, quality, reporting, Research, sales, Scanner, scheduling, Self -Motivated, scripts, speeches, Team Player, phone, travel arrangements, video, Writer",PUBLIC-RELATIONS
"Summary I kitchen manager six years BOH operations. Demonstrated team leadership excellent staff management skills.I also Motivated chef 5+ years experience fast-paced restaurant kitchens. looking work company I put talent skill good use I hands manager well respected amongst employees staff members nothing giving work hard earn every title, promotion i,ve ever held I give 110% always focus goal give every best do. afraid start bottom line cook sous chef work way top good respectable company Hard working food service professional KITCHEN MANAGER CATERING AND EVENTS CHEF Highlights ServSafe certified High volume production capability Focused disciplined Well-tuned palette Focus portion cost control Inventory management familiarity Bilingual (English/spanish Chef sun tower hotel Fort Lauderdale Beach Cash handling Reliable punctual Reliable team worker Neat, clean professional appearance Comfortable standing long time periods Delivers exceptional customer service Commercial deep fryer slicer operation Proven leader American cuisine expert Willing work pressure Excellent multi-tasker Culinary knowledge Fluent spanish Restaurant management Ethnic foods preparation Food cost control specialist Successful kitchen staff supervisor Interviewing training ability Non-smoker Plate presentation skills Proficiency inventory ordering Reliable, punctual committed customer service Experience Company Name City State kitchen Manager Catering events chef 07/2011 01/2014 Apportioned served food facility residents, employees, patrons. Checked quantity quality received products Cleaned prepared various foods cooking serving Managed kitchen operations high grossing, fast-paced fair concession kitchen. Developed variety menu items catering customers food allergies diet restrictions gluten-free vegan items. Trained staff twenty three employees correct facility procedures, safety codes, proper recipes plating techniques. Examined trays ensure contained required items Inspected dining serving areas ensure cleanliness proper setup Managed preparation presentation desserts catered events.Oversaw 8cooks 17 staff members part overall back house operations. oversaw meal wheels operation saint luice county Company Name City State Kitchen manager Executive chef 01/2008 06/2011 Checked deliveries signed products received. Performed tableside food preparation including carving meats, boning fish fowl preparing flaming dishes. Regularly inquired member guest satisfaction, anticipated additional needs fulfilled requests. Effectively used items stock decrease waste profit loss. Seasoned cooked food according recipes personal judgment experience Ensured first-in-first-out system ingredients labeled stored properly Oversaw kitchen employee operations ensure production levels service standards maintained Regularly inquired member guest satisfaction, anticipated additional needs fulfilled requests. Company Name City State Executive chef 02/2005 02/2008 Delivered exceptional dining experience friendly, fast service. Consistently adhered quality expectations standards. Accurately recorded orders partnered team members serve food beverages exceeded guests' expectations. Regularly checked guests' satisfaction. Effectively communicated kitchen staff regarding customer allergies, dietary needs special requests. Answered questions menu selections made recommendations requested. Maintained knowledge current menu items, garnishes, ingredients preparation methods. Served meals snacks employing families guests Served residents guests meal times speed efficiency Responded resident guest complaints regarding food service Provided guests menus Prepared special diet foods, salads, desserts, nourishments Company Name City State Lead line cook 02/2001 01/2005 Served fresh, hot food smile timely manner. Communicated clearly positively co-workers management. Cut chopped food items cooked grill fryers. Operated large-volume cooking equipment grills, deep-fat fryers griddles. Accurately measured ingredients required specific food items. Carefully maintained sanitation, health safety standards work areas. Prepared buffet salad bar dinner service. Checked deliveries signed products received. Delivered exceptional dining experience friendly, fast service. Accomplishments Recognized peers management going beyond normal job functions. Successfully managed kitchen staff 40+ employees high volume dinner services 500 diners night .Communicated kitchen staff, dietitians doctors assure compliance complex frequently changing dietary needs clients Baked, roasted, broiled, steamed meats, fish, vegetables foods. Checked temperatures freezers, refrigerators, heating equipment ensure proper functioning. Cleaned inspected galley equipment, kitchen appliances, work areas. Cleaned sterilized equipment facilities. Ensured freshness food ingredients checking quality, keeping track old new items rotating stock. Executed daily production lists goals. Helped preparation, set-up, service catering events. Planned menus according employers' needs diet restrictions. Prepared food items.. Education GED Culinary arts 1996 Lyndon B Johnson City State USA graduated GED culinary certificate station cook Associate Applied Science Culinary arts 1999 Lincoln college City State USA Graduated top 5 class Courses Hospitality Restaurant Management Basic Vocational Certificate: Prep Cook Nutrition courses Classes Restaurant Facility Operations Coursework Food Beverage Operations serve safe management Certifications Serve safe AA applied science Station cook certificate Four dietary certificate Languages Bilingual Spanish/English/ 1/3 creole Skills Grill cook specialist Fry cook specialist Saucier Soups /salads specialist Inventory specialist Menu catering planner Waste management specialist Sautee broiler specialist Event planner Expert preparing daily specials Scheduling Profit lost specialist Team player Excellent customer service Training employee",CHEF
"SENIOR CONSTRUCTION PROJECT MANAGER Summary Construction Manager successful finding cost-effective solutions various challenges arise residential commercial construction. Highlights Permit processing Building codes regulations Safe job site set-up Site safety coordinator Organized detail-oriented Baseline schedules creation MS Office proficient Project budgeting Cost control Superb management skills Accomplishments Managed [Amount] project, supervising team [Number] workers. Led construction new [Number] home construction project. Trained mentored [Number] construction workers, general laborers apprentices. Experience Senior Construction Project Manager 08/2015 05/2016 Company Name － City State Directed construction projects budgets $5M working alongside USAF, USACE NASA clients along vendors, consultants, technical specialists. Prepared provided schedule progress reports analysis bi-monthly basis. Contributed planning, scheduling assignments, cost engineering, procurement equipment materials along budget administration application payment requests. Supervised civil infrastructure scope work, including bot limited to, structural foundation modification existing piles, perimeter footings, stem walls new foundations new structures equipment along installation electrical conduit mechanical piping systems. Provided supervision various subcontractors including limited to, mechanical piping HVAC equipment, high low voltage electrical systems, fire protection facility equipment civil infrastructure coordinate execute construction new facilities. Construction Project Manager 12/2012 05/2015 Company Name Operated project technical expert assignments budgets $15M required development integration activities associated established maintained ground systems along baseline architecture space flight. Completed design reviews constructability assessments, along project cost estimate summary reports. Reviewed NASA contracted A/E designs construction rough order magnitude well coordinating scope work architects engineers. Organized development coordination multi-disciplined scope work construction cost including conceptual estimates, equipment material takeoffs bid proposals. Focused budget management cost control, well timeline management ensure client satisfaction. Managed multiple building tradesmen various subcontractors including limited to, mechanical piping HVAC equipment, high low voltage electrical systems, fire protection facility equipment, potable waste water plumbing systems, coatings corrosion control along civil infrastructure coordinate execute construction new facilities modification existing structures. Negotiated contracts evaluated change order requests vendors subcontractors. Performed job-site walk-downs verify progress scheduled activities analyzed possible subcontractor change orders and/or schedule impacts. Project Manager/Construction Engineer 09/2009 12/2012 Company Name Directed projects budgets $85M, working federal private sector clients along vendors, consultants, contractors technical specialists. Contributed planning, scheduling assignments, design, cost engineering. Completed design reviews constructability assessments, along project cost estimate summary reports. Provided technical oversight designers technical support staff. Executed project scope work use various abilities as, preparation conceptual drawings, life/safety plans contract drawings along specifications safety requirements construction new buildings and/or modification existing facilities. Provided supervision various contractors including limited to, mechanical equipment, high low voltage electrical systems, fire protection facility equipment civil infrastructure coordinate execute construction new buildings industrial structures along modification existing facilities. Performed bid evaluations, responded RFI(s), reviewed shop drawings approval general contractors subcontractors. Project Engineer V Architect 03/2003 09/2009 Company Name Lead project technical expert projects budgets $25M required development integration design construction activities associated established maintained ground systems baseline architecture space flight. Reviewed government contracted A/E project designs provided construction oversight related current engineering construction industry practices. Provided design construction documents implement state-of-the-art construction methods techniques repairs and/or replacement civil, structural, architectural systems respect best current engineering construction industry practices implementation. Developed NASA USAF construction scope work required rehabilitate, renovate, modernize, provide new ground systems baseline architecture ground operations Cape Canaveral Air Force Station Kennedy Space Center, Florida. Performed bid evaluations, responded RFI(s), reviewed shop drawings approval general contractors subcontractors. Coordinated performed schedule integration utility outages connections along conducting walk-downs existing infrastructure operation maintenance personnel. Education Bachelor Architecture Montana State University (MSU) － City State Microsoft 40-hour Office Suite Certification Microsoft Project Certification OSHA 30-hour Construction Safety Health Program OSHA 10-hour Fall Arrest System Fall Protection Equipment Program Skills ADA, Air Force, art, budget management, budgets, budget, building codes, bi, Construction Management, contracts, cost control, client, clients, design construction, electrical systems, fire protection, government, HVAC, materials, mechanical, Office Suite, Microsoft Project, personnel, plumbing, procurement, progress, proposals, repairs, research, RFI, Safety, scheduling, supervision, technical support",CONSTRUCTION
"ACCOUNTANT Professional Profile Certified Accountant 10 years experience working company financial statements. Vast experience preparing tax returns. Ability critically review financial statements Highly motivated manager excellent administrative, organizational communication skills. Reliable person 20 years work experience. Highlights Professional Accountant Tax Auditing Proficient Microsoft office Management expert General tax accounting Expert taxation Skills Good Communication Customer Service Problem Solver Team work IT Skill Proficient Quickbooks Accomplishments Setup large taxpayer unit collected 70% domestic taxes revenue. Increased revenue collection 20% period two years. Lead team introduced Tax Identification Number (TIN). Developed new process employee evaluation resulted marked performance improvement. Developed enforcement process improved revenue collection. Improved customer relations. Experience Accountant Jun 2013 Nov 2013 Company Name － City State Performed debit, credit total accounts computer using specialized accounting software. Managed accounting operations, accounting close, account reporting reconciliations. Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Assisted Managing Director production monthly financial management reports. Prepared financial regulatory reports required boards directors. Commissioner Taxes Apr 2011 Apr 2012 Company Name － City State Managed 80 staff responsible collection domestic revenue Managed formulation implementation annual operational plan budget domestic taxes department Prepared managed annual budget department Formulated policy objectives strategy department Deputy Commissioner Taxes Apr 2007 Apr 2011 Company Name － City State Ensured Large Taxpayer Unit (LTU) maximises revenue collections Managed oversee work LTU Made monthly reports summerising progress plans account variations Established reported trends compliance liaised technical services unit develop procedures legal changes counter threats revenue Liaised government departments private institutions establish arrangements collection, collation exchange relevant data Conducted performance appraisals LTU staff Inspector Taxes Jan 2003 Apr 2007 Company Name － City State Conducted tax audits taxpayers. Produced tax audit reports. Ensured taxpayers compliance payment filing obligation. Advised taxpayers tax issues. Assistant Inspector Taxes May 1999 Dec 2002 Company Name － City State Planned executed enforcement activities. Inspected tax returns carryout desk audits. Prepared issued tax assessments taxpayers. Tax Officer Feb 1997 Apr 1999 Company Name － City State Ensured tax returns processed efficiently. Maintained date records taxpayers' liability payments. Senior Tax Clerk Dec 1991 Jan 1997 Company Name － City State Maintained taxpayer files. Issued tax clearance certificates. Provided first point contact taxpayers requiring assistance. Education Certificate Management 2009 HMRC Staff College － City State United Kingdom Leadership management skills Self-awareness impact Communication presentation skills Working collaboratively improved performance Managing performance Managing change Getting less Delivering better compliance Engaging customers improved performance International tax frontiers issues Human resource management Certificate Management 2007 Management Institute National Development (MIND) － City Jamaica Management development organizational development. Understanding difference learning others. Interpersonal skills, team skills processes, leadership performance management. Systems thinking, continuous improvement, business planning presentation skills. Commonwealth perspective; tax administration module best practice design tax. Risk management strategic planning. Tax compliance administration, audit case selection risk based auditing. Planning investigations/large company investigations cost benefit analysis. Value added taxes. Management disputes. Tax evasion/avoidance underground economy/money laundering. Fraudulent transactions. Issues relating multinational corporates expatriate employees. Certificate Taxation 2004 HMRC Staff College － City State United Kingdom Personal development Self-awareness impact. Communication presentation skills. Engagement taxpayer Customer focus. Business tax interventions. Personal tax interventions. Accounts examination. Case selection risk analysis. Techniques collecting returns payments. Compliance strategy Special investigations civil investigations fraud. Understanding avoidance. Criminal investigations practice. Presentation skills Project team working. Tribunals including appeals, reviews evidence. International taxation Transfer pricing. Tax treaties. Exchange information. Taxation e-commerce Computer record examination. Association Certified Chartered Accountants Accountancy 2002 Kaplan Financial (FTC) － City State United Kingdom Management Accounting Financial Accounting Financial Management Taxation Audit Assurance Business Analysis Association Accounting Technicians Accounting 1998 Management Development Institute － City State Gambia Preparing Financial Statements Budgeting Financial Reporting Report Writing Cash Management Risk Management Professional Ethics Certifications Certificate:Achieving Management Potential Certificate: Taxation Certificate: Management Development Languages English Affiliations Association Certified Chartered Accountants (UK) Association Accounting Technicians(UK) Personal Information Date Birth: February 17th 1971 Sex: Female Status: Married",ACCOUNTANT
"CONSULTANT Professional Summary AUDIT DIRECTOR Extensive experience developing redesigning internal audit departments, domestically internationally 19 countries. Results include upgraded internal controls, effective SOX 404 management, strong compliance management increase organizational focus solid internal controls risks Best Practices. Enjoy directing Internal Audit personal passion. Strengths include: Extensive Executive Skills Designer Audit Programs SEC Compliance Strong Analytical Skills Focus Ethics Management Prioritize Audits Interact Auditees Manage Types Audits Pride Service Core Qualifications SAP, Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint MS Outlook, Navision variety corporate specific finance accounting software involving IBM, HP Dell operations Experience Consultant January 2009 Company Name － City State Provider internal audit internal control consulting services customers across U.S. Canada. Focus privately held firms Internal Audit Departments. Emphasize quality creative service. Director Internal Audit January 2008 January 2009 Company Name － City State Fourth largest producer carbonated beverages U.S. sales $600M. Reported Board Directors Senior Vice President. Managed Internal Audit Department conducted financial, compliance operational audits. Developed monitored internal controls across firm. Developed new audit programs policies procedures improved internal controls. Prepared managed performance measures Company&risqué;s sites. Interpreted operating results. Left result corporate restructuring affected Internal Audit. Director Internal Audit January 2006 January 2008 Company Name － City State Large privately-owned installer residential commercial insulation sales $500M. Managed department conducted annual quarterly risk reviews audits. Directed conducted internal audits 61 locations corporate headquarters functions. Developed new audit report practices added new positive practices Best Practices section audit report. Audited businesses updated financial reporting possible. Reported audit findings Board. Departed due United Subcontractors filing Chapter 11 bankruptcy elimination Internal Audit. Manager Internal Audit January 2004 January 2006 Company Name － City State Global developer manufacturer tool solutions sales $3B. Managed Internal Audit. Reviewed Sarbanes Oxley 404 served Sarbanes Oxley liaison auditees. Redesigned risk reviews developed new audit schedules suited revised corporate risk profile. Developed financial solutions business challenges. Created new office environment without expense. Left result Snap-On issuing 100% outsourcing Big 4 firm loss jobs 10 employees. Manager Internal Audit January 2003 January 2004 Company Name － City State Manufacturer paper products sales $1B. Managed internal audits U.S. plants corporate headquarters. Redesigned audit reports provided clarification controls, issues resolutions. Conducted audits Sarbanes Oxley 404 reporting mind. Improved record keeping record storage. Departure allowed find audit position closer ill Father lived near Chicago. Senior Internal Auditor January 1996 January 2003 Company Name － City State World&risqué;s largest producer sodium silicate highway glass spheres. Privately held since 1831. 600M sales. Completed development new Internal Audit Department provided PQ well-functioning operation. Managed Audit Department conducted audits 19 foreign subsidiaries 21 U.S. plants. Conducted foreign audits met local international accounting requirements laws. Assigned risk levels locations. Worked implement SAP computer options PQ eliminated 40 self-made computer systems. Served key SAP liaison auditees Company successfully implemented SAP across U.S. Redesigned audit reporting practices introduced modern internal auditing a1l 19 foreign locations. Left due outsourcing 100% large regional accounting firm. Education Masters Business Administration (MBA) Finance University North Texas － City State GPA: Graduated Honors Finance Graduated Honors Bachelors Business Administration (BBA) Finance University Illinois － City State USA Finance Certified Internal Auditor (CIA), 1994, date certification Certified Fraud Examiner (CFE), process Professional Affiliations Member, Institute Internal Auditors, 26 years President Philadelphia Chapter. Board Governors Member Philadelphia Miami Chapters Chair two Committees Philadelphia Chapter, 11 years Big Brother Board Member Big Brothers Big Sisters, 10 years Treasurer Board Member, English-Speaking Union, 12 years Member officer; Rotary International; 2 years MILITARY U.S. AIR FORCE, Strategic Air Command, Finance Department Carswell Air Force Base, Fort Worth, TX Managed 7th Air Wing financial accounting functions Skills accounting, accounting software, audit reports, audit report, audit reporting, consulting, Dell, filing, finance, financial, financial reporting, Focus, HP, IBM, insulation, internal audits, Internal Auditor, Internal Audit, internal auditing, MS Excel, Microsoft Office Suite, office, MS Outlook, MS PowerPoint, MS Word, Navision, developer, policies, PQ, producer, quality, record keeping, reporting, sales, SAP, Sarbanes Oxley",CONSULTANT
"INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER Work Experience Company Name City State Information Technology Support Specialist Network Specialist PC Technician IT Consultant Customer Engineer 01/2011 Current With 10 years' experience IT industry; I provided technical leadership design, deployment operation IT hardware software. I built, implemented sold numerous computers systems. I instrumental service environment systems using latest processor technologies like INTEL AMD processors also helpdesk support experience, Systems Analyst strong leadership management IT Systems devices including, limited DELL, HP, IBM, MICROSOFT Software packages, setting maintaining networks small businesses, setting CMOS BIOS, installing Software Applications fill customer's needs, also active directory administration Novel Windows strong experience data migration using Robocopy. PROFESSIONALEXPERIENCE. Apollo SunTrust EIS Data Migration Project (Non-Branch Analyze server space data determine needed space ""Network Attached Storage"" (NAS). Run TBackups Novel servers using eDirectory/NDS Report Generator order determine users different groups throughout network. Use Carbon Copy remote user's computer move .pst files home (H:) drive server local computer reconfigure Outlook use file new location. Use Robocopy scripts copy user data H: drive new folder NAS. Use Remote Desktop Connection connect clusters Robocopy files old servers new clusters NAS. Assist command center conference call verify branch teammate's access (H :) drives (S :) drives 8:00am 12:00noon twice week, Attend project meetings, Communicate coordinate data migration centralization activities Non-Branch personnel, Work effort may performed remotely using remote migration tools Perform pre-migration communication migration Email PST files, Perform pre-migration communication user data migration, Initiate manage scripts h:\drive shared drive migrations 30 Novell Windows servers, Manage Command Center Support Day 1 Day 2. Command Center expected handle approximately 50+ end user calls per week, Update SharePoint caller incident information reported Day 1 Day 2, Daily Command Center reporting include summary reason call, solution provided, problem status, number calls type, Perform H:\drive Shared Drive analysis SunTrust servers, Shared drive space 1000GB per server, H:\drive capacity approximately 5 GB per authorized user, Up 50,000 authorized users need migrated, Perform post-migration communication Email PST back instructions. Identify Line Business assignment end user using active directory tool, Change active directory rights permissions needed support end user access new central data location h:\drives, H:\drive migrations central data storage need performed following 30 Novell Windows servers. Perform H:\Drive Shared Drive data migration approximately 1500 end users weekly, Perform Shared Drive User Drive analysis 30 Novell Windows servers. Identify number volumes per server, Identify size volumes per server, Use Netware Console One discover update login scripts pertinent data migrated, Using NoRM -Novell Remote Management (Novell) Tree Size (Windows), identify number size simple files type (doc, xls, pdf, ppt,txt,jpg) Shared volumes, Using NoRM -Novell Remote Management (Novell) Tree Size (Windows), identify number size complex files type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) Shared volumes, Identify Lines Business accessing Shared folders, In charge cutovers, Search, analyze servers decommissioned, create submit tickets ITSP, Move stale data servers migrated designated area analyzed ERIM group order deleted. Update migration project calendar designed purpose daily idea project members team. Create ""Training Manual procedures"" utilize SRP project team order idea migration process is. Company Name City State Customer Engineer 12/2009 05/2010 Prepare directory structures applying appropriate permissions users Network Attached Storage (NAS). Send email notifications branch mgr, asst mgr, ROM, area mgr's order prepare centralization branch, time send separate set notification non-branch users working branch environment. Use Carbon Copy remote user's computer move .pst files home (H:) drive server local computer reconfigure Outlook use file new location. Use Robocopy copy user data H: drive new folder NAS. Use Remote Desktop Connection connect servers set scheduled tasks. Perform cutovers schedule dates needed, logging 20 servers nightly verifying scheduled task running, verify appropriate users original server folder NAS appropriate permissions, update Active Directory use new (H:) drive, break share old server ""Users"" ""Shared"" folders, accomplish folder batch files server text files must moved archive folder keep count branches done. Assist command center conference call verify branch teammates access (H:) drive (S:) drive 8:30am 10:00am daily. Perform activities non-branch teammates working branch environment, must perform second notification branch send out. Company Name 07/2009 10/2009 Responsible providing technical desktop support ATT upgrade project 7+ ATT wireless stores. Duties performed include limited to: Installation Ingenico SigCap devices. Flash peripherals latest updates. Troubleshoot tickets using Remedy application. Image configure computers 4QT09 rollout. Inventory 3QT09 equipment return vendor. Image configure managers laptops. Provide support retail stores. Company Name 12/2008 05/2009 Responsible network support recruiting team Radisson Hotel, Lead deployment 300 PC peripherals main building finish. Document inventory IT Manager. Shipping receiving IT hardware. Install servers utilized forest. Educational Background Bachelor Science Information Technology Information Technology Support 2011 University Phoenix Oct Information Technology Information Technology Support Associate Arts Paralegal Network Engineering 2001 Southern College Paralegal Network Engineering Diploma 2002 Southern Technical Institute MCSE, A+, NET+, SEC+ MILITARY 1989-1998 US ARMY Missouri Florida MOS-12B (Combat Engineer) combat ready, earned various awards excellent service, participated relive efforts hurricane Andrew 1992 Skills A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage"" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb",INFORMATION-TECHNOLOGY
"SENIOR MATERIALS ANALYST Summary Requirements position include: Bachelor's Degree Business, Management, related field Minimum 5 years' directly relevant work related experience 2 additional years' experience required lieu degree Demonstrated knowledge product processes Proven experience strategic business planning Excellent verbal written communication skills, including meeting facilitation presentations Strong ability communicate complex and/or controversial topics concepts wide diverse audience Must possess strong client focused approach work Effective project resource management experience proactive approach team specific issues Change agent, ability adapt flexible Demonstrate integrity, fairness, respect, openness honesty requires courage, initiative strong sense personal responsibility Ability travel 10% Highlights Brio Hyperion, Mapper, MMX, PPS, PDM; deep knowledge Nike Apparel material process calendars *Advanced Microsoft Office skills (including Excel, PowerPoint, Outlook, Word, SharePoint) experienced learning new technologies necessary *Extensive experience Tableau, SPC, DOE, online survey tools various statistical programs *Familiar manufacturing processes (casting, injection molding, rolling, extruding, forging, drawing) physical mechanical testing (spectrometer, hardness, tensile, compression, fracture, fatigue testing, x-ray diffraction, several types microscopes, microscopy foundry processes) Accomplishments Six Sigma Green Belt trained experience working Lean Manufacturing environment Strong verbal written communication skills; including experience connecting peers, senior level colleagues, departments, third party vendors, overseas contacts, clients, well working Matrix organization Activities Interests Member American Society Quality, 2010 Present Alpha Phi Alumnae, 2005 Present Montrose City Council, awarded key City Montrose, 1999 2001. Experience 11/2014 Current Senior Materials Analyst Company Name － City State As Materials Analyst, analyze, ideate, inform present Materials Leadership team (MLT) data regards materials. You gate keeper analysis providing direction statistics many aspects including limited What, where, much, age etc Your analysis provide basis core palette framework, seasonal category fabric line plan context discussion cross category level. You'll support Material Operations director planning tracking key business milestones category. You'll maintain strong connections category product creation centers manufacturing offices providing visibility MLT vendor key performance indicator reports. You'll ensure pricing targets established align meet category goals. 04/2010 11/2014 Nike, Apparel Equipment Product Integrity Quality Analyst City State Work cross-functionally various Nike teams maximize reach impact global quality data Part core team 3 people striving align quality metrics sales, sourcing, demand planning manufacturing data inform supplier sourcing decisions Responsible identifying, analyzing reporting reject rates, poor quality materials, quantifying aesthetics materials provide insight consumer preference define product process improvement projects team 30+ people across globe Provide Nike supplier base quality metrics allowing focus right initiatives increase performance decrease poor quality Connect material, garment, returns quality data present comprehensive product quality lifecycle review Led initiative project Product Integrity acquire, report align supplier data effectively move quality data actions closer source base. 08/2007 04/2010 Company Name － City State Led participated Six Sigma continuous improvement Lean Manufacturing projects improve processes product developments using statistical techniques Gage R&R, Pareto, Control Charts, T-Test, ANOVA, regression, etc Performed quality reviews testing inspections final validation aerospace ballistic aluminum performed root cause analysis Facilitated designed experiments process product improvements, including project improve flatness product types reduced scrap rate 75%, saved $800k per year maintained Best Class standards Conducted studies equipment analyzed data product performance correlations Prepared helped facilitate external ISO, ASTM, NADCAP internal audits well developed maintained best practices standard operating procedures. 10/2003 07/2007 Project Coordinator Company Name － City State Created contracts change orders using AIA software multiple jobs; organized job files bid files; called subcontractors regarding billing, project bids, various issues. Education 2007 BS Metallurgy Materials Engineering Colorado School Mines － State Metallurgy Materials Engineering Focused core classes manufacturing processes *Participated several team projects, one resulted patent school *Held leadership positions Alpha Phi International Sorority, Mines Activity Council, Associated Students Colorado School Mines served Orientation Leader multiple years Additional Information Sports Activities Holiday Half Marathon, 2011 Nike Women's Full Marathon, 2011 Hood Coast team T.E.A.M., 2011 Fueled Fine Wine Half Marathon, 2011 Lacamas Lake Half Marathon, 2010 National Breast Cancer Half Marathon, 2010 Coed Kickball Softball, 2010 2011 Spokane Half Marathon, 2009 Bloomsday, 2008 2010 Volunteer Nike Materials Library, 2011 2013 PBS phone-a-thon, 2010 Advisor Alpha Phi Eastern Washington University, 2009 2010 Skills AIA, Alpha, Analyst, billing, Brio, Charts, continuous improvement, contracts, Council, direction, experiments, focus, drawing, Hyperion, internal audits, ISO, Leadership, Lean Manufacturing, director, manufacturing processes, Mapper, Materials, mechanical, Excel, Microsoft Office, Outlook, PowerPoint, SharePoint, Word, PDM, pricing, processes, improve processes, process improvement, quality, reporting, sales, Six Sigma, SPC, statistics, Tableau, validation, x-ray",APPAREL
"UNIT PUBLICIST Summary To utilize develop skills acquired significant work experience fields public relations, marketing, advertising, fashion event planning. [Willing travel] Skill Highlights Media relations Special events planning Public relations expert Project management Promotional campaigns Enthusiastic dedicated team player Problem solving Exceptional writer Organized efficient Deadline-driven Experience 12/2010 05/2015 Unit Publicist Company Name － City State Secured coverage broadcast print media outlets. Coordinated press tours film set, planned red carpet screening FOX2 Detroit. 11/2014 01/2015 Freelance Publicist, Manager New Business Development Company Name － City State Wrote press releases conducted media outreach, collaborated internal marketing materials. Strategized new business opportunities, established communication potential new clients. Counseled film industry public relations procedures. 05/2014 06/2014 Freelance Social Media Marketing Manager Company Name － City State Developed social media strategies content calendars client accounts. Managed social media sites posted content daily across social media platforms. Surveyed Internet brand related topics conversation, engaged dialogue tracked customer issues. Analyzed current social media metrics engagement. 04/2013 06/2013 Freelancer Company Name － City State Conducted media outreach several client initiatives, monitored media coverage executed research. Produced social media posts behalf clients via Pinterest, Facebook, Twitter, etc. Drafted press releases proofread previously written releases. 01/2012 04/2012 Production Assistant/Volunteer Company Name － City State Created social media marketing campaigns Michigan F.A.S.H. Fest. Wrote press releases, compiled media lists comprehensive targeted databases. Reviewed Michigan F.A.S.H. Fest website accuracy, troubleshot computer, network communication issues. Attended documented numerous client meetings, set staffed several promotional events. 10/2009 10/2011 Office Manager Company Name － City State Employed marketing public relations campaigns; coordinated speaking engagements; cultivated social media presence; developed company website and, successfully executed Search Engine Optimization (SEO) platform. Managed staff, handled financial components business, oversaw day-to-day business operations, built maintained patient relationships. 12/2010 07/2011 Costume Designer Company Name － City State Developed wardrobes, footwear, accessories materials. Supervised costume fittings cast members made alterations. Studied script story lines conceptualize appropriate costume styles. Ensured design concepts provided director producer achieved. 08/2008 10/2008 Assistant Style Writer/Event Producer/Stylist Company Name － City State Photographed reviewed designers' Spring/Summer 2009 collections Mercedes-Benz New York Fashion Week Assistant Style Writer Michigan Chronicle published The Michigan FrontPage, September 19, 2008. Co-produced AKA fashion show, staffed, managed backstage area show (i.e. models, clothing, accessories, etc.) acted co-stylist. Attended Detroit Fireball 2008 fashion designers' new line launches media representative Fuzion Magazine outlets review, photograph collections interview designers. 02/2008 06/2008 Associate Company Name － City State Participated Pepperdine University, Downtown Center Business Improvement Development (DCBID), Experian, Accenture, DeBeers Los Angeles Urban League accounts. Wrote byline pieces submitted top-tier publications (i.e. Los Angeles Times, Los Angeles Business Journal Orange County Register). Participated new business pitch developed RFPs several new business opportunities. Assessed media opportunities Pepperdine University created editorial calendar remaining 2008 calendar year. Attended several events functions client behalf. Conducted media outreach, secured 5 media placements. Composed press releases, media alerts, well pitching materials. Attended weekly client meetings, compiled weekly PR reports distributed client internal team. 02/2007 12/2007 Account Coordinator Company Name － City State Participated Hyundai Motor America, Hyundai Hope Wheels, BMW Group DesignworksUSA accounts. Secured 12 media placements, generated media lists conducted media outreach various projects. Conducted new dealership announcements, wrote press releases, media alerts, pitch emails media relations materials. Assisted planning, logistics, execution staffed spring fall Hyundai Communication Summits. Managed Hope Wheels scholarship events, coordinated ceremonial checks Hyundai Hope Wheels 2007 Tour. Prepared various awards entry binders PRSA PRISM, 2007 Ketchum Kudos PR Week awards. Implemented catalog system print broadcast media clips. Executed daily weekly media monitoring compiled media coverage reports. Formulated weekly PR Coordinator Reports bi-monthly Status Sheets. Generated monthly Activity Reports Budget Status Reports Hyundai Hyundai Hope Wheels billing. Produced monthly PR outlooks media opportunities BMW Group DesignworksUSA. Attended Hyundai's Product Immersion Day. 08/2006 02/2007 Intern Company Name － City State Interacted directly clients daily basis. Wrote press releases, pitch emails, composed numerous result trackers pitched National Local media. Participated VIVA Paper Towels, WhiteWave Foods, Horizon Organic, Silk Soymilk, ConAgra, DAVID Sunflower Seeds, Orville Redenbacher, Hebrew National, Healthy Choice, Best Buy-Geek Squad, Scott Flushability-Halftime Flush, Jim Beam, Sauza Roto-Rooter accounts. Formulated daily monitoring reports, well compiled weekly monitoring summaries. Generated media lists, organized Quick View reports various client projects, prepared E-kits PR Newswires. Facilitated holiday event Geek Squad, planned executed event DAVID ""Good Seed"" Award Grand Prize winner. Organized long-lead monitoring assignments outlines. Coordinated sizzle reel VIVA Towels. Assisted new business pitch, worked closely senior level staff. 12/2005 04/2006 Intern Company Name － City State Supported planning execution Frigidaire ""Glacier Lounge"" Sundance Film Festival. Sorted maintained celebrity donated clothing Frigidaire ""Glacier Lounge"" event partnership Clothes Off Our Back. Participated Frigidaire, Kraft's Good Seasons, Milk Web, Planter's Peanuts, Wine Market Council accounts. Pitched National Local media publications B-rolls, secured 28 media placements high profile accounts. Interfaced directly vendors signage development, numerous projects. Prepared detailed editor bios use subsequent pitches. Executed extensive research detailed planning new business development. Developed successfully executed, complex sponsorship opportunity Kraft Singles. Staffed Frigidaire/Electrolux booth Kitchen Bath Industry Show (KBIS), assisted corporate events. 09/2005 12/2005 Marketing Coordinator Company Name － City State Developed redesign strategy Lori's website, photographed store inventory wrote copy website. Assisted customers purchases shoes accessories, maintained relationships customers. Managed in-store promotions generate traffic. 07/2004 09/2005 Sales Associate Company Name － City State Assisted customers purchases shoes accessories, closed 97% initiated sales maintained relationships. Collaborated owner marketing inventory strategy. 05/2004 08/2004 Intern Company Name － City State Devised successfully established working budgets timeline video still photography shoots. Managed coordination purchasing stock photography print ads. Promoted account lead multiple direct mail pieces. Maintained updated status reports, attended weekly internal team client meetings. Reviewed advertising materials accuracy completeness work. Education May 2005 Bachelor's Degree Public Relations, Marketing Advertising University Michigan － City State Awards 2007 Ketchum Silver Kudos Award Hyundai ""Veracruz Launch"" 2007 PRSA PRISM Award ""Hyundai Sonata/'Regis Kelly' Trivia A Go-Go Promotion"" 2007 PRSA PRISM Award ""Hyundai Elantra Mash Seek"" 2007 PRSA PRISM Awards Excellence ""Hyundai Launches Genesis New Brand Identity"" Headliner Award, Ketchum Passion Precision Award, Ketchum Michigan Merit Scholar Received multiple Weber Shandwick Intern Week Awards Recognition Excellence Award work Frigidaire's Sundance Film Festival Event Computer Skills Microsoft Word, Excel, Access, PowerPoint, Outlook, Works, OneNote, Publisher, Entourage, Sprout Social, HootSuite, Canvas, Tweet Deck, Factiva, Lexis-Nexis, Bacon's MediaSource, Adobe Photoshop, Illustrator, InDesign, Acrobat, MAC Software/Programs, Final Draft 7, SAP, PR Trak Roxio.",PUBLIC-RELATIONS
"SALES ASSOCIATE Summary Reliable friendly worker quickly learns masters new concepts skills. Passionate helping customers creating satisfying shopping experience. Highly energetic, outgoing detail-oriented. Handles multiple responsibilities simultaneously providing exceptional customer service. High-achieving Sales Associate offering extensive background customer service, sales, client relations merchandising. Self-directed self-motivated team player also works well independently. Highlights Cash handling accuracy Organized Time management Detail-oriented Excellent multi-tasker Strong communication skills Proficient MS Office Flexible schedule Accomplishments 2014-15 ASU Scholastic Award 2010-2014 Westview High School Honor Roll Proficient Microsoft Office (Word, Excel, PowerPoint), Valid Driver's License, Food Handler's Card Experience Company Name June 2015 Current Sales Associate City State • Ensure great customer service assisting location, availability selection merchandise • Maintain store selling floor, fitting rooms, visual displays, presentation conditions • Assist daily store recovery, before, store opening hours • Promote current sales promotions customers, including pricing merchandise • Adhere company policies, procedures, loss prevention practices • Complete sales transactions maintain proper accountability registers • Process merchandise returns exchanges courteously company guidelines • Support management, leads sales team times Company Name December 2014 February 2015 Sandwich Artist City State Provided friendly customer service multiple tasks busy fast-paced environment Prepared prep sandwiches Daily cleaning Exhibits cheerful helpful manner greeting guests preparing orders. Demonstrates complete understanding menu items explains guests accurately. Uses Point Sale system/cash register record order compute amount bill. Collects payment guests makes change. Performs Cash-In Procedure- accounting forms money, bread, etc., shift. Prepares food neatly, according formula, timely manner. Checks products sandwich unit area restocks items ensure sufficient supply throughout shift. Understands adheres proper food handling, safety sanitation standards food preparation, service clean up. Cleans maintains areas restaurant promote clean image. Understands adheres 3-step method cleaning. Understands adheres quality standards, formulas procedures outlined SUBWAY� Operations Manual. Maintains professional appearance grooming standards outlined SUBWAY� Operations Manual. Performs light paperwork duties assigned. Completes University SUBWAY�courses directed Company Name October 2013 September 2014 Cashier/Sales Associate City State Folded, straightened, sorted clothes Juniors department Rung customers bagged purchases Smiles Says Hi!” Greets customers Associates encountered smile encourages others smile say hi. Assists customers friendly, courteous manner. Adheres “Yes We Can” policy efficiently resolves customer's questions requests. Supports fellow Associates Yes We Can actions behaviors. Promptly responds call box/phone pages.Consistently uses 5 step GREAT program interacting customers: Greets Customer, Requests Credit, Explains Email, Asks complete Survey Thanks Customer. Solicits, opens activates Kohl's Charge applications accordance Company standards. Solicits e-mail addresses customers. Responds appropriately POS backup calls Service Desk calls. Assists POS Customer Service needed complies Company's “2 in-a-line” standard. Properly holds merchandise customers needed, including returning merchandise picked sales floor. Processes rainchecks within Company standards. Company Name October 2012 September 2014 Sandwich Artist City State Provided friendly customer service multiple tasks busy fast-paced environment Prepared prep sandwiches Daily cleaning Exhibits cheerful helpful manner greeting guests preparing orders. Demonstrates complete understanding menu items explains guests accurately. Uses Point Sale system/cash register record order compute amount bill. Collects payment guests makes change. Performs Cash-In Procedure- accounting forms money, bread, etc., shift. Prepares food neatly, according formula, timely manner. Checks products sandwich unit area restocks items ensure sufficient supply throughout shift. Understands adheres proper food handling, safety sanitation standards food preparation, service clean up. Cleans maintains areas restaurant promote clean image. Understands adheres 3-step method cleaning. Understands adheres quality standards, formulas procedures outlined SUBWAY� Operations Manual. Maintains professional appearance grooming standards outlined SUBWAY� Operations Manual. Performs light paperwork duties assigned. Completes University SUBWAY�courses directed Education Arizona State University 2018 Bachelor Arts African American Studies City State United States 08/14-present Arizona State University Skills Customer Service, Retail Sales Associate, Cashier,MS Excel,Office, Powerpoint, Word",SALES
"INFORMATION TECHNOLOGY SPECIALIST Experience Information Technology Specialist 08/2015 05/2020 Company Name – State Build, implement support electronic health records systems store patient's data. Assisted network management software development. Took periodic review set standards database. Principal Chemical Engineer Information Technology Specialist 10/2005 06/2015 National Board Technology Incubation, Abuja Nigeria (Federal Ministry Science Technology). Monitored, implemented, maintained IT systems. Produced technical reports, analyzed data, built databases. Facilitated discussions resolve safety concern key process monitoring instrument. Planned designed technology related activities aimed nurturing growth innovative businesses. Provided technical support capacity building science technology. Collaborated market development new IT technologies industrial consumer groups. Facility Engineer Intern 10/2002 09/2003 Company Name Analyzed process data newly revamped furnace improve efficiency long-term performance monitoring plan 50%. Developed maintained engineering/operating standards periodic review. Improved 40% Reliability/uptime performance cost reduction efforts production units. Managed materials preventive/corrective maintenance products. Engineer Intern 08/2000 01/2001 Company Name Produce piping instrumentation diagram pumphouse, cooling tower condensate lines. Led weekly group meetings interns management future improvements. Monitored, troubleshoot, observed operations processes quality, damages /or defects. Work History Information Technology Specialist 08/2015 05/2020 Company Name – State Build, implement support electronic health records systems store patient's data. Assisted network management software development. Took periodic review set standards database. Principal Chemical Engineer Information Technology Specialist 10/2005 06/2015 National Board Technology Incubation, Abuja Nigeria (Federal Ministry Science Technology). Monitored, implemented, maintained IT systems. Produced technical reports, analyzed data, built databases. Facilitated discussions resolve safety concern key process monitoring instrument. Planned designed technology related activities aimed nurturing growth innovative businesses. Provided technical support capacity building science technology. Collaborated market development new IT technologies industrial consumer groups. Facility Engineer Intern 10/2002 09/2003 Company Name Analyzed process data newly revamped furnace improve efficiency long-term performance monitoring plan 50%. Developed maintained engineering/operating standards periodic review. Improved 40% Reliability/uptime performance cost reduction efforts production units. Managed materials preventive/corrective maintenance products. Engineer Intern 08/2000 01/2001 Company Name Produce piping instrumentation diagram pumphouse, cooling tower condensate lines. Led weekly group meetings interns management future improvements. Monitored, troubleshoot, observed operations processes quality, damages /or defects. Education Master Science Chemical Engineering 11/2005 University Lagos City Master Science Degree Computer Science Information Technology University District Columbia City Bachelor Engineering Chemical Engineering 09/2001 Federal University Technology State Data Communication Network, Course Title: Ample view towards 5g mobile network The paper focused future technology 5G network. University District Columbia State Information Security, Course University District Columbia State Tittle: An overview cloud software-as- service (SaaS) computing model. The paper focused SaaS implementation, security, challenges. Summary CAREER OBJECTIVES An accomplished Chemical Engineer IT Professional, 10+ years International work experience Chemical Engineer Development. Skilled research data analysis experienced solving complex problems. Seeking attain position I use experience Chemical Engineering educational background IT. Affiliations Information Technology Specialist University District Columbia, Workforce development 2018 Licensed Registered Engineer Council regulation Engineering Nigeria COREN) Abuja, Nigeria 2006 ""Effective Research/Planning, Organizational Goal Implementation Sustainable Monitoring Capacity 2014 Building Programme"", Richflood International Limited, Abuja, Nigeria ""Project Plans Implementation Plan Gap Management"", Supreme Management Training 2012 Consultancy Services Limited Johannesburg, South Africa. Highlights Microsoft Products. Highly proficient Research Development model. Excellent Interpersonal Skills Administrative organizational skills Excellent Communication Skills Problem Solving Skills International experience Security analysis Risk analysis mitigation Administrative Excellent Interpersonal Skills Excellent Communication Cost reduction Databases Database Electronic health records Information Security Market development Materials Meetings Microsoft Products Network management Network Organizational skills Problem Solving Skills Processes Quality Research Risk analysis Safety Security analysis Software development Technical support Troubleshoot View Skills Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view",INFORMATION-TECHNOLOGY
"MANAGER, ADVISORY, PERFORMANCE IMPROVEMENT Career Overview Experienced Solution Architect System z Mainframe Technology Evangelist 12 years IT industry experience focusing large Banking Financial Services Government clients across ASEAN region. Proven record constantly delivering high performance result oriented professional exceptional management consultative selling skills. Demonstrated ability work independently team player various projects. Fast Learner – Good Analytical Innovative Goal-Oriented Flexible Recent Accomplishments Over-achieving ASEAN sales goals IBM software every year closing high values deals e.g. Core system modernization, integrations new workload banking government clients awarded IBM Hundred Percent Achievement Club. Awarded Sales Eminence Award top high performer demonstrating technical leadership delivering new complex high quality solution clients response varying business requirements many large customers ASEAN resulting various high value deals closure growing IBM solution footprint ASEAN. Consistent Top High Performance rating every year IBM. Awarded Outstanding Technical Achievement Award outstanding competitive wins IBM solution including competitive takeout various accounts ASEAN. Achieved IBM Certified IT Specialist certification 2012. Able build long term client relationship became trusted adviser clients engaged IT C-level leaders influence clients adopt IBM solutions leading improved successful client meeting business needs. Successful projects including new Core system modernization integration, replacement revamp addition various banking government new business initiatives. Work Experience 10/2014 Current Manager, Advisory, Performance Improvement Company Name － City State GST implementation project RHB Group Malaysia 05/2008 10/2014 Client Solution Architect, IBM Software Group, ASEAN Company Name － City State Focus driving new solution/workload key account sales closure working clients understand business requirements propose IT solutions address well oversee delivery proposed solution. Provides overall technical responsibilities success solution design construction specializing enterprise modernization integration legacy systems middleware solutions like ESB, BPM, Cloud Computing Mobility Financial Services Government customers across ASEAN region. Proven record closing high value deals large accounts consistent year-to-year revenue growth IBM Software. Experience working clients run presentations/demos/POCs workshops including performance assessment, system healthcheck, integration architecture workshops analyzing developing standards/recommendations architectural governance best practices customers improve core system availability optimization cost savings resulting many large deals closure. Specialties: SOA, Enterprise Application Integration (EAI), BPM, Cloud, Mobility, WebSphere, Rational Enterprise Modernization, DevOps, Core Banking, Capacity Planning System z upgrade, System z (Mainframe) OS z/OS, Linux, CICS Solutions Architecture 05/2007 05/2008 Core Banking Consultant Company Name － City State Provided technical leadership Core Banking business processes requirement success development, maintenance implementation ICBA banking customers. ICBA full fledged web-based core banking systems utilizing open systems technologies like J2E Oracle IBM solutions. Designed enhancement prepared functional requirements specification ensured solution delivery based banking systems' best practices provide support banking customers area Deposit/ Trade Finance/ Treasury/ Remittances/ GL modules ICBA 06/2003 01/2007 System Analyst Company Name － City State Responsible developing application design new projects maintenance Core Banking system running mainframe system. Specialized Core Payment Systems – SWIFT, RENTAS, Interbank GIRO, Inward Outward Cheque Clearing. Implemented new major projects include Foreign Bills Collection Mobile Banking. Team lead new Auto Payments System project. Worked projects service modification online batch applications. Tasks involved analysis, research, estimation, coding, testing documentation strict adherence system standards. Part New Core Banking Replacement project team. Constantly evaluates different vendors system functionality. Knowledgeable new technologies i.e. SOA, integration multiplatform systems, best practices banking systems. Involved gathering requirements evaluation RFI RFP process New Core Banking replacement project involving proposal i-Flex Infosys TATA Temenos Silverlake. Worked closely user departments, troubleshooting problems designing new improved applications initiated problem determination analysis model identify problems provide solutions Core system. Constantly reviewed users specifications, analyzed responded business requirements preparing solutions. Constantly performing study research providing innovative ideas new technology advances improve payment systems area flexibility, scalability connectivity, process flow systems system application tuning. My knowledge experience various IBM CA tools MVS Utilities-DFSORT/ICETOOL, DFSMS) allowed major contributor toward success Maybank IT initiatives improve time market new product implementation. Organized coordinate trainings Maybank Technical staffs managed focus groups perform study research core banking applications. Staff productivity, exposure learning improved. Skills 11 years experience System z distributed applications development z/OS, Programming languages COBOL, PL/I, PL/SQL EGL, Databases DB2, Oracle, IDMS/ADSO, MQ Enterprise Connectivity ESB, Message Broker, Business rules events, Business Process Management, Mobile Cloud, Middleware WAS, CICS Specialize IBM software focusing IBM Rational WebSphere solutions – RDz, RAA, RBD-EGL, RTCz, Quality Management skilled area CICS Modernization Web 2.0, SOA, Mobility, BPM, Business Rules Management Education Training 2003 Bachelor Science Computer Science Majoring Software Engineering University Malaya － State Malaysia Graduated CGPA 3.43 4.00 Dean's List",BANKING
"ASSISTANT MANAGER HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking challenging position, utilizes skills, hard work provides opportunities learn contribute organization. I want see active contributor team ambitious people thereby enhance knowledge personality. Human Resource Professional 4 years rich experience Recruitment, Organization Developement, Time Management, Training Development, Performance Management, Employee Engagement, TPM Audit. Worked Assistant Manager- HR (Generalist Profile) VARROC POLYMERS PVT. LTD manufacturing unit assisted HRM SAP unit. Possess strong communication, interpersonal, problem solving skills analytical skills. Strong communication, collaboration team building skills proficiency grasping new technical concepts quickly utilise productive manner. Fast Learner (demonstrated ability learn master new skills/tools, even strictly harsh deadline) Mentor groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding SQL, HTML, CSS JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training Development, ESS, Performance Appraisal. Work History Assistant Manager HR 09/2012 08/2013 Company Name Generalist profile Recruitment, Training Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined Enterprise Structure, Personnel Structure Pay Scale Structure enterprise linked Pay Scale Enterprise Structures. Configured user parameters number range intervals personnel numbers. Configured personal data. Customized basic settings Personnel Administration. Customized personnel actions reason change personnel action Configured Personnel Area Groupings Employee Groupings. Assigned Personnel Area Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change pay, termination. PA30, PA40, PA10, PA20 Recruitment Selection Involved full life cycle Recruitment Process. Induction New joiners. Preparation Job Description Roles Responsibilities department. Training Development Responsible Establishment, Implementation Maintaining effective Training Development system organization. Deployment Competency Model (Competency Mapping /Skill Mapping). Training Need Identification employees PMS IDP Workmen Skill Matrix. Preparation circulation Annual well Monthly Training Calendar per QMS (ISO/TS 16949:2009 OHSAS). Designing developing Training procedures, Modules, Training syllabus activities consonance training requirement faculties. Organizing internal external training programs, OBT's, Events Workshop. Creating Pre Post-Training Assessment Tools (Evaluation/Effectiveness) Written Test Feedback Form gauge present skill gap. Preparation training budget cost reduction initiatives. Employee Engagement Build connect employees families per part engagement initiative conducting welfare sports events, new initiatives, medical support benefits. Cascaded business plan goal unit level formal informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination Functional Heads setting KRA's employees. Timely distribution Performance Appraisal Form departments. Involved Mid review yearly appraisal delivery appraisal/promotion letters time. Also used take care performance review trainees probationers. Statutory Compliance Grievance Handling Involved Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order resolving IR issues plant. TPM Was appointed TPM ET-Pillar Head plant responsible Education Training staff workers per TPM method. Audit Responsible facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS TPM Audit. Administration Management Monitoring Canteen, Housekeeping, Security, Vehicle management, Stationery Guest Management. HR Initiatives Started various HR activities plant level like Suggestion scheme, Coffee HR, Connect Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation employees, Established cafeteria Library. Assistant Manager HR 07/2010 07/2011 Company Name To maintain HR database. To generate various HR reports required management. To maintain organizational structures, create positions jobs SAP To provide support HR administration pay bonus review, providing reports stats senior managers supporting HRBPs collation work. To maintain attendance leave employees SAP. Involved full life cycle Recruitment Process On boarding. Preparing updating Organizational chart making head count well requirement report (HR MIS). Preparation Job Description Roles Responsibilities department. Responsible Establishment, Implementation Maintaining effective Training Development system organization. Started various HR activities plant level like Suggestion scheme, Coffee HR, Connect Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation employees, Established cafeteria Library. Timely distribution Performance Appraisal Form departments. Involved Mid review yearly appraisal delivery appraisal/promotion letters time. Assistant Manager HR 05/2008 05/2010 Company Name Overlooking recruitment process providing best fit client per requirement. Understanding requirement position terms competencies, experience etc. Sourcing suitable profiles various sources per requirement. Interviewing potential candidates interest check requirement judge suitability. Coordinating client confirm profile suitability scheduling interviews till final selection. Keeping record operations deal various recruitment enquires. Keeping excellent relationships clients whilst helping find best employees business. Education Bachelor Education (B.Ed) Education 2014-2015 Magadh University City MBA Human Resource 2006-2008 Xavier Institute Social Service City Human Resource Bachelor Science (B.Sc) Biotechnology 2002-2005 Ranchi University City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written",HR
"FINANCE OFFICER Professional Summary To attain full-time position accounting finance field I utilize concepts I learned experience I gained add value company. 25 years work experience. Fields expertise include government accounting, auditing budget management. Assigned Finance Officer Acting Bureau Internal Revenue Representative 8 ½ years Philippine Consulate General, San Francisco. Succeeded increasing BIR income tax collections 500%. 17 years Philippine Department Tourism Administrative Finance Officer. Responsible finance budget management. Outstanding organization skills excellent communication skills. Detail oriented dependable team player. Skills Work History Finance Officer 01/1997 04/2014 Company Name – City State Managed working funds office. Maintained general ledger office. Reconciled sub-ledgers general ledger account. Reviewed financial status ensure discrepancies. Prepared monthly financial statements reports disbursement, liquidation report bank reconciliation. Prepared annual budget analysis proposal. Prepared bi-monthly payroll four staff. Reviewed processed accounts payables. Assisted internal auditors audits. Researched accounting audit issues complied accordingly generally accepted accounting principles. Maintained regularly updated inventory promotional materials. Handled maintenance procurement office equipment office supplies. Processed personnel records consisting computation leave credits, submission daily time records, leave absences. Attended various travel shows promote Philippines one best tourism destination Asia. Handled logistics big events finding right venue, caterers, performers, sound system among others. Organized familiarization tours targeting mainstream tour operators raising awareness Philippines great tourism destination. Tourism Assistant 01/1994 01/1997 Company Name – City State Handled accounting financial reports. Entertained visitors Tourism Director. Answered phone inquiries mailed brochures promotional materials requested. Processed personnel record consisting computation leave credits. Assisted various functions office needed. Finance Officer Acting BIR Representative 06/1985 12/1993 Company Name – City State Managed Consulate funds averaging $600,000 per month. Transferred funds among foreign offices averaging $50,000 per transaction. Coordinated activities fiscal agents (Bureau Internal Revenue, Department Foreign Affairs Commission Audit) visited San Francisco. Dealt local banks Finance Officers within San Francisco particular whole USA general. Handled accounts payable. Prepared monthly financial report disbursements, status working funds bank reconciliation. Prepared annual reports budget proposal, comparative report collection, statement income, statement expense statement working funds. Checked receipted daily collections prepared daily deposits. Prepared bi-monthly payroll 40 staff. Account Examiner 01/1980 01/1985 Company Name – City Examined financial reports Foreign Service posts New York, Stockholm, Pakistan San Francisco. Prepared reports disbursements collections above-mentioned posts. Liquidated cash advances assistant secretaries ambassadors. Acted Finance Officer UNGA (United Nations General Assembly) UNCLOS (United Nations Law Sea). Entertained phone inquiries. Education Completed US Individual Income Tax Course H& R Block 1982 Passed, Philippine CPA Board Exam 1 1994 Bachelor Science Commerce Accounting 1 1975 University Batangas (formerly Western Philippine Colleges) City Commerce Accounting 1 1 Junior Philippine Institute Accountants Affiliations Philippine Institute Certified Public Accountants Government Association Certified Public Accountants 2 Skills accounting, accounts payable, accounts payables, Assembly, bank reconciliation, brochures, budget analysis, budget, bi, CPA, Finance, financial, financial statements, funds, general ledger, inventory, Law, logistics, Director, Excel, Microsoft Office, office, Power point, Publisher, Word, office equipment, payroll, personnel, procurement, promotional materials, proposal, QuickBooks, San, sound, Tax, phone, annual reports",FINANCE
"SENIOR DIGITAL PRODUCER/MULTIMEDIA SPECIALIST Summary Seasoned digital journalist 17 years experience digital communications include marketing initiatives, email campaigns, event planning, web content management, social media strategy, database management, writing, editing digital video production. Experienced Logistics expert Post 9/11 veteran 20 years leadership experience United States Air Force Reserve. Highlights Photography/digital video background Experience Final Cut Pro Adobe Creative Cloud non-linear editing Content curation SEO expert Copyediting proofreading Graphic design CSS, XML, HTML, js Brand communications Data visualization Social media Effective team leader Supply logistics planning Project management Ground air transportation Global logistics Strategic planner Project development work flow planning Cargo tracking Secret security clearance Training development Accomplishments Redeployed 10,000 Air Force personnel 50,000 short tons cargo Iraq support Operation New Dawn Afghanistan support Operation Enduring Freedom include coordinating redeployment last military unit Iraq (combat truckers) Defense Logistics Agency personnel well personnel swap-outs US Embassy Baghdad. Received Meritorious Service Medal accomplishments. Experience Senior Digital Producer/Multimedia Specialist November 1998 February 2016 Company Name City State Created, curated managed digital content 24 community news websites special niche pages/sites umbrella www.thisweeknews.com columbusparent.com Produces digital video projects news sports stories concept delivery. Produced award-winning digital video projects special series multiple installments. Serves community manager ThisWeek's various Social Media outlets/channels YouTube, Facebook, Twitter, Pinterest, Instagram blogs. Performs data analysis/metrics via Adobe Omniture/Chartbeat Google Analytics Served project manager multiple CMS platform conversions site redesigns past 8 years planning, development, design, QA launch production. Optimizes news sports content outside links, maps, slideshows, multimedia presentations video SEO TOS. Works closely news editors managers achieve daily digital goals. Produces digital content optimize user experience attentive live web metrics user experience best practices. Enhances news content outside links, maps slideshows. Builds special sections site features enhance coverage increase user engagement. Works sales department create niche sites, contests, polls initiatives require web/print content integration/enhancement. Works news staff plan, structure, report, edit write news information content include facilitation print content web vice versa. Coordinates news editorial technical staff facilitate migration multimedia content new media platforms, including video, audio, still photos graphics. NCOIC Logistics Readiness Flights, (MSgt.) February 1988 July 2013 Company Name City State Deployed Logistics Plans Superintendent 386 Air Expeditionary Wing, Ali Al Salem AB December 2011 June 2012. Redeployed 10,000 Air Force personnel 50,000 short tons cargo Iraq support Operation New Dawn Afghanistan support Operation Enduring Freedom. Served facility manager 8,000 square-foot passenger terminal supervised eight Airmen two shifts provide 24/7 combat support operations. Analyzed war plans regular basis determine Air Expeditionary Force (AEF) taskings. Monitored mobility equipment status ensure deployment readiness. Developed supervised preparation logistics annexes operations plans orders, programming plans, general support, contingency, exercise plans. Monitored resolved logistics limiting factors. Prepared, evaluated, supervised aspects deployment planning, dispersal, sustainment, recovery, reconstitution, exercises, logistics support procedures. Conducted installation surveys determine support capability. Coordinated publishing, distributing, maintaining, implementing base support plans. Identified limiting factors, shortfalls, alternate support methods enhance supportability transiting bed-down forces. Analyzed recommended requirements forward movement forces support theater commanders. Integrated redeployment planning actions functional area representatives. Monitored preparation, negotiation, coordination, maintenance support agreements. Prepared, compiled, coordinated, published, distributed, maintained, implemented deployment guidance. Prepared supervises deployments redeployments. Monitored deploying personnel equipment products. Designed lesson plans, conducted OJT training tracked formal skill-level training five logistics planners LGRDX workcenter. Digital content editor July 2004 December 2011 Company Name City State Columbus Audubon Board Trustees. Editor joint Grange Insurance Audubon Center/Columbus Audubon bi-monthly newsletter, Song Sparrow. Editor content manager Columbus Audubon's Web site www.columbusaudubon.org. Social Media manager Columbus Audubon's Facebook, Twitter blogs. Education Bachelor Arts Journalism September 1994 The Ohio State University School Journalism City State Marketing, Public Relations Journalism coursework Coursework Business, Communications Advertising Commercial Photography coursework Professional Affiliations Air Force Sergeants Association, Veterans Foreign Wars, Iraq Afghanistan Veterans America, Team RWB Columbus, Disabled American Veterans, Wounded Warrior Project Alumni, Society Professional Journalists, Cleveland Press Association, Local Media Association, Former member PRSA PRSSA. Awards First place best online use multimedia, Heroin Hits Home series, Cleveland Press Association Annual Awards, June 2015. United States Air Force Meritorious Service Medal, June 2013. United States Global War Terrorism Expeditionary Medal, June 2012. United States Global War Terrorism Service Medal, June 2012. United States Air Force Expeditionary Service Ribbon gold border serving designated combat zone, June 2012. United States Air Force Commendation Medal, October 2009. Song Sparrow Award Outstanding Volunteer Service Conservation, Columbus Audubon 2009 Best Group-Owned Weekly Newspaper Web Site Ohio, Ohio News Association, February 2012. (ThisWeek team award) United States Air Force Achievement Medal, March 1998. Skills Social media, digital video multimedia, content curation, digital strategy, web metrics SEO optimization, digital engagement, community engagement, public relations,",DIGITAL-MEDIA
"CUSTOMER SERVICE AGENT Professional Summary To obtain position provide necessary tools order provide excellent customer service. One allow room advancement continued educational training. Skill Highlights Medical terminology Close attention detail ICD-9 (International Classification Disease Adept multi-tasker Office support (phones, faxing, filing) Records maintenance professional Excellent verbal communication Familiar commercial private insurance Resourceful reliable worker Excellent problem solver Insurance collections procedures Composed professional demeanor 10 key (11000kpm) Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning indexing Lawson Medisoft Microsoft Excel Typing 45wpm, Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 Current Company Name － City State Answering phones Discussing patient accounts patients Providing assistance patients bills Reading EOB's provide information Collecting payments Scheduling payment plans large balance accounts Updating patient information Allegra Changing strategy accounts Update insurance information Schedule claims sent Print mail documents (Financial Assistance Forms, Itemized Bills, Statements, Receipts) Fax documents All duties assigned management File Clerk July 2014 February 2015 Company Name － City State Sorting prepping paper termed Employee Files Accurately removing confidential patient information Employee files prior scanning indexing them. Working daily report Onbase Workflow ensure applications background check information properly scanned indexed employees chart. Scanning indexing supporting I9 documents Manual entry I9 information Heat Application Prepping Sorting Education assistance documentation prior scanning. Upload Index documents sent via e-mail Medical Records online queue. DME Billing Specialist April 2013 March 2014 Company Name － City State Responsible obtaining evidence Durable Medical Equipment dispensed. Billing charges equipment patient and/or insurance company. Obtaining evidence limited reading doctor/surgical notes, locating applying appropriate diagnosis code (ICD-9) order ensure coverage. Locating ABN physical documentation scanned patient's medical chart Medicare Billing. Maintaining deadlines timely filing limits set forth appropriate insurance provider patient. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Maintained strict patient physician confidentiality. BILLING DOCUMENT SPECIALIST May 2006 March 2013 Company Name － City State Responsible data entry orders Durable Medical Equipment dispensed Advocate Hospital Emergency Rooms Doctor's Offices. Applying correct ICD-9 code code coordinate based equipment provided. Responsible answering dispatching calls within facility using Alcatel Overhead paging well phones. Assisted patients questions regards delivery equipment services provided. Assisted walk-in patients picking returning equipment. Created Letters Certificates Medical Necessity Durable Medical Respiratory Equipment. Contacted Physician's Offices obtain form documentation billing purposes. Searched data base appropriate diagnosis codes, ABN's, signed physician's orders order provide proof billing patient's insurance provider. Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Education Training AAS Medical Billing Coding Reimbursement 2016 Bryant Stratton College － City Billing Coding Reimbursement Health Service Administration Continuing education Medical Coding Reimbursement Medical Administrative Assistant Certificate Completion: 1/2005 Admin Assistance 2004 Everest College － City State Medical Administrative Assistance Skills 10 key, Administrative Assistant, attention detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva",ADVOCATE
"SELF-SUSTAINING ENGINEERING TECHNICIAN Summary Versatile Self Sustaining Engineering Fabrication Technician adept managing projects resolving issues well hardware troubleshooting. Highly effective working independently part team. Recently worked Diffusion Furnace making 300mm Wafers. Previously worked Wet Etch Plasma Asher making 200mm transitioning 300mm Wafers. I impressive blend technical expertise people skills. Committed providing quality consistent technical support. Experience 10/2000 Current Self-Sustaining Engineering Technician Company Name － City State Diffusion Fabrication Technician currently making 300mm wafers. Lead Operation Trainer. Run operational tests systems equipment reinforce proper processes remedy malfunctions. Rotating Area Coordinator includes distributing work schedules technicians. Plasma Asher well Wet Etch Fabrication Technician making 200mm 300mm Wafers. Lead Level 3 Maintenance Technician Level 2 Process Technician. Helped create Level 3 Maintenance training classes ensure proper training accomplished. Former Member Fab Emergency Response Team. 08/1999 09/1999 Production Technician Company Name － City State Built tested Ultrasonic Bio microscope eye care products start finish inspecting testing. circuit boards building product. Involved improving implementing test procedures circuit boards. insure run properly. 08/1998 08/1999 Electronic Technician Company Name － City State Troubleshooting repair 100 modems per night average. Helped run areas fabrication line needed. Education 2000 Bachelor Science Electronic Engineering Electronics Engineering Field ITT Techinical Institute － City State GPA: GPA: 8 Electronic Engineering Electronics Engineering Field Skills Excellent communication, inspecting, Team Lead, modems, processes, Scheduling, Technician, Trainer, Troubleshooting",ENGINEERING
"OPERATIONS MANAGER Skills Human Resources (4 years), Microsoft Office (6 years), Community Outreach (3 years), Community Relations (1 year), Sales (7 years), Strategic Planning (2 years) Experience 07/2016 12/2016 Operations Manager Company Name － City State Established operational objectives work plans delegated assignments employees, developed new process employee evaluation resulted marked performance improvements, supported Chief Operating Officer daily operational functions. 08/2016 Current Operations Manager Company Name － City State Identified prospective customers using lead generating methods performing average 60 cold calls per day. Recognized top sales generator, increasing sales level 70% 2016 Consistently met exceeded department expectations productivity accuracy levels. Maintained sales record 20% 6 months row. 06/2015 12/2015 Administrator Company Name － City State Directed marketing initiatives, forecasted needs adjusted future plans, created professional business presentations, maintained detailed administrative procedural processes improve accuracy efficiency, filed insurance, coordinated meetings department managers served main liaison between. Education Training 2016 Bachelor Science Sports Management George Mason University － City State Sports Management Interests John Wall- Coach Camp June 2016 I coached along side pro camps John Wall summer weekend camp. There 27 coaches attended coached camp. I youngest coach 10 years coach camp Skills administrative, bank reconciliations, business presentations, cash flow, Community Relations, Human Resources, insurance, leadership skills, marketing, meetings, Microsoft Office, PR, processes, product development, quality, Sales, Strategic Planning Additional Information Goal-oriented energetic I talented motivating co-workers well myself. I educational professional background sports management sports communication. Willing relocate to: Richmond, VA Henrico Glen Allen, VA Authorized work US employer AWARDS John Wall- Coach Camp June 2016 I coached along side pro camps John Wall summer weekend camp. There 27 coaches attended coached camp. I youngest coach 10 years coach camp",FITNESS
"CONSTRUCTION MANAGEMENT- ASSISTANT Professional Summary Experienced professional 10+ years experience Project Management background Real Estate, Residential, Commercial, Civil, Contract Management, project Coordination, Procurement, Business development facets Construction industry. Demonstrated verifiable success leading multi-million dollar organizations start-up, revitalization, accelerated growth. Solutions-driven, decisive results-oriented outstanding negotiation crisis management skills. Seeking opportunity leverage leadership, management, business development skills become top-level construction manager. Skills Project Management Budget Finances Personnel Acquisition Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral written communication Business writing Work History Construction Management- Assistant 01/2017 Current Company Name – City State Assisted supervision on-site construction included scheduling sub-contractors, ordering materials, obtaining permits, resolving problems job site, inspecting construction work ensure compliance plans specifications Assisted Performed tests aggregate production, asphalt mix, ready-mix concrete Assisted inspections newly built lift stations city pavement work Analyzed orchestrated Bids new city civil projects worth $20,000,000 Actively sought potential upcoming bids submission Attended pre-bid meetings On-boarded subcontractors Led weekly production operations sub- contractor meetings, facilitating stronger communication helping resolve critical issues Assisted vice president production review, approval archiving closeout documents Obtained building specialty permits local jurisdictional agencies Monitored subcontractor operations applied effective time, resource money management strategies delivery under-budget project completion. Decreased budget 23% Construction Project Coordinator 05/2014 01/2017 Company Name – City State Performed detailed cost estimation budgeting using on-screen takeoff software Decreased procurement vendor expenses 30% Assisted resource allocation: Subcontractors, machine material various projects Worked submittals, Request Information (RFIs), purchase orders increased effectiveness bidding processes reviewing contractor scopes material takeoffs averaging $30,000,000 Assisted project managers design team submittals, specifications, packages, document control; On commercial civil projects averaging $13,000,000 Formulated complete project plans coordinated engineering, design shop drawing efforts Autocad Bluebeam software Coordinated presentations customers project members detailing project scope, progress, results, keeping entities well-informed milestones goals project Organized tracked tasks disciplines produce project reports Used QuickBooks produce monthly invoices, reports, deliverables New Construction Business Developer 06/2007 08/2014 Company Name – City State Planned marketing initiatives leveraged referral networks promote business development Planned 50 quarterly networking events strengthen brand initiatives maximize outreach. Able obtain 300 people attendance Rewrote updated scripts selling procedures decrease downtime increase sales 70% Assisted proposal writing project ranging $250,000-$10,000,000 Responsible cultivating relationships developers,investors, REIT accounts Education Bachelor Arts Business Administration And Management College Southern Nevada City Certificate Construction Management 2019 Turner Construction Management Program City Certificate LEED Certification 2019 Kirksey Acrchitecture City Certificate Real Estate 2018 Champions City Project Management Coursework Expected 2020 Houston Community College City State Osha 30 2019 Associate General Contractors City Construction Management Technology Expected 2020 Houston Community College City State Affiliations Women's Chamber Commerce Houston ABC (Associated Builders Contractors) AGC (Associated General Contractors America) Software Skills Buildium, Appfolio, Yardi, Realpage, Quickbooks, Microsoft Office, ADP, Workforce, Salesforce, Powerpoint, Excel, Scheduling Autocad Skills Project Management Budget Finances Personnel Acquisition Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral written communication Business writing Work History Construction Management- Assistant 01/2017 Current Company Name – City State Assisted supervision on-site construction included scheduling sub-contractors, ordering materials, obtaining permits, resolving problems job site, inspecting construction work ensure compliance plans specifications Assisted Performed tests aggregate production, asphalt mix, ready-mix concrete Assisted inspections newly built lift stations city pavement work Analyzed orchestrated Bids new city civil projects worth $20,000,000 Actively sought potential upcoming bids submission Attended pre-bid meetings On-boarded subcontractors Led weekly production operations sub- contractor meetings, facilitating stronger communication helping resolve critical issues Assisted vice president production review, approval archiving closeout documents Obtained building specialty permits local jurisdictional agencies Monitored subcontractor operations applied effective time, resource money management strategies delivery under-budget project completion. Decreased budget 23% Construction Project Coordinator 05/2014 01/2017 Company Name – City State Performed detailed cost estimation budgeting using on-screen takeoff software Decreased procurement vendor expenses 30% Assisted resource allocation: Subcontractors, machine material various projects Worked submittals, Request Information (RFIs), purchase orders increased effectiveness bidding processes reviewing contractor scopes material takeoffs averaging $30,000,000 Assisted project managers design team submittals, specifications, packages, document control; On commercial civil projects averaging $13,000,000 Formulated complete project plans coordinated engineering, design shop drawing efforts Autocad Bluebeam software Coordinated presentations customers project members detailing project scope, progress, results, keeping entities well-informed milestones goals project Organized tracked tasks disciplines produce project reports Used QuickBooks produce monthly invoices, reports, deliverables New Construction Business Developer 06/2007 08/2014 Company Name – City State Planned marketing initiatives leveraged referral networks promote business development Planned 50 quarterly networking events strengthen brand initiatives maximize outreach. Able obtain 300 people attendance Rewrote updated scripts selling procedures decrease downtime increase sales 70% Assisted proposal writing project ranging $250,000-$10,000,000 Responsible cultivating relationships developers, investors, REIT accounts",CONSTRUCTION
"SENIOR ACCOUNTANT Summary 8+ years accomplished experience field accounting Team organizational training major global public corporation Exceptionally fast, efficient organized Knowledge accounting functions: GL, PL, BS budgets, forecasting, variance analysis, trend analysis, financial reporting, reconciliations, work papers, journal entries, accruals, AP, AR Experience GAAP Statutory accounting monthly year-end closing processes Highlights Oracle Financial, PeopleSoft, Microsoft Dynamics Nav, Microsoft Office Suite, Outlook, Lotus Notes Experience Senior Accountant 06/2015 Current Company Name City State Prepare, examine, analyze accounting records, financial statements, financial reports assess accuracy, completeness, conformance reporting procedural standards. Process, prepare maintain reporting related Inventory, associated recurring and/or ad hoc journal entries, account analysis, financial reporting, account reconciliation system interface analysis, (COGS, Rebates, Adjustments, Other Revenues) accordance established general accounting policies procedures Summarize vendor contracts and/or annual contract amendments extract financial pertinent information determine rebate configuration monthly/quarterly invoicing Create, review revenue loaders, rebate, billing invoices track payment status Prepare communications memos, presentation charts, process documentation, coordinate departments assembling information reporting results Maintain Sox controls departmental documentation Train new staff review work less experienced staff Cross training team members accounting functions. Accountant II 09/2013 05/2014 Company Name City State Completed assigned reconciliations accurately, completely time frame required corporate policies Prepared ensured accuracy integrity accounting transactional records ensure proper financial reporting Worked internal Financial Reporting personnel support timely accurate completion monthly, quarterly annual internal external reporting Processed maintained assigned ad hoc recurring journal entries timely accurate manner Ensured interfaces ancillary systems general ledger processed timely accurately affected assigned general ledger accounts complete, accurate properly classified Independently reviewed revenue expense accounts accuracy; determined proper accruals Nicole Morgan Resume Page 2 2 Independently provided prompt, courteous professional customer service internal external users information provided Accounting department Worked external audit firm support timely completion audits compliance reporting Assisted departments compiling information reporting results variances. Accountant II 12/2008 01/2013 Company Name City State Assisted month/year end close preparation associated journal entries Performed detailed analysis general ledger conjunction month end close Responsible preparation foreign branch balance sheets, income statements, fixed assets schedules reconciliations Verified analyzed monthly quarterly underwriting activity reported foreign branches, subsidiaries affiliates, Pools Syndicates Recognized investigated unusual results utilizing available resources effectively communicated findings management Analyzed recorded foreign branch results home office books, interacting areas, ensure accuracy journal entries Reconciled ledger balances resulting underwriting activity, account settlements, profit loss foreign exchange sub-ledger general ledger insure accurate figures monthly sub-ledger close Cash settlements wire transfers, electronic receipts, check deposits, ach payments, check requests. Associate 10/2006 06/2008 Company Name City State Developed, coordinated planned expense budgets, forecasts, headcount monitoring tracking consolidated analyzed trends expenses Compensation Planning within Agency Division successfully ended year within +/- 2% variance forecast. Prepared, updated monitored monthly Financial Analysis Summaries budget templates monthly financial management presentations including actual projected results. Coordinated section managers prepare budget uploads monthly Budget versus Actual meetings. Prepared recurring ad-hoc journal entries provided ad hoc analysis reporting management needed, identifying spending trends, analyzing variances, purposes requested. Education Masters Science Accounting KEAN UNIVERSITY State Accounting Bachelor Science Management Science Management Science Skills account reconciliation, Accounting, general accounting, accruals, ad, Agency, balance sheets, billing, budgets, Budget, charts, compliance reporting, contracts, customer service, documentation, financial, Financial Analysis, financial management, financial reports, Financial Reporting, financial statements, fixed assets, foreign exchange, frame, general ledger, general ledger accounts, home office, Inventory, invoicing, ledger, Lotus Notes, meetings, Microsoft Dynamics, Microsoft Office Suite, Outlook, month end close, Oracle Financial, PeopleSoft, personnel, policies, presentations, profit loss, reporting, settlements, underwriting",ACCOUNTANT
"SALES ASSOCIATE Core Strengths Sales understanding Multi-tasking ability Organizational skills. Customer- service-oriented Excellent communication skills Listening skills Reliable punctual Organized Flexible schedule Accomplishments Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Stocked shelves supplies organized displays. Organized racks shelves maintain visual appeal store. Verified customers received receipts purchase. Received processed cash credit payment in-store purchases. Described use operation merchandise customers. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Helped customers phone regarding store policy store hours Helped customers phone regarding store merchandise ​ ​ ​ Work Experience 08/2015 Current Sales Associate Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Excelled exceeding daily credit card application goals. Managed quality communication, customer support product representation client. Served company's bilingual Spanish/English customer service representative. Assisted customers store product complaints. Processed issued money orders customers. Responsible ringing customers timely manner guaranteeing high level customer service. Organized store returning merchandise proper place. Processed merchandise returns exchanges. 11/2014 03/2015 Team Member Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Worked team member performing cashier duties, product assistance cleaning. ​ 02/2017 Current Sales Associate Company Name － City State Worked team member performing cashier duties, product assistance cleaning. Assisted customers store product complaints. Organized store returning merchandise proper place. Processed merchandise returns exchanges. Educational Background 2015 High School Diploma Monroe High School － City State Associate Science South Piedmont Community College － City State Monroe Currently enrolled college. Interests Soccer, Working out, Music/Concerts Skills Customer service Customer Satisfaction Bilingual Quick Learner Good interpersonal skills​ Good communication skills Works well pressure Attention detail Collaborative team member",SALES
"STUDENT FINANCE CONSULTANT Summary Customer service oriented individual relevant work experience integrity looking career within accounting industry. Over four years work experience within student finance. Excellent communication skills including listening, telephone, written, interpersonal. In-depth knowledge financial aid/ financial analyst/ account management policies procedures. Experience working internal external auditors auditing, accounting, regulatory compliance projects. CORE STRENGTHS Strong ability communicate, explain convince *Careful attention detail data entry skills *Math analytical skills *Knowledge basic accounting auditing principles Billing/ invoicing/ account reconciliation *Intermediate level computer skills Accomplishments Bringing student default rate OmniTech Institute confirming updating contact information every active student become inactive Researched resolved billing problems previously missed. ********** audits Maintained accurate student account files spreadsheets without error Experience Student Finance Consultant July 2014 Current Company Name － City State Provided information, advice assistance regarding various types financial aid available students. Analyzed student applications determined eligibility financial aid. Performs duties areas compliance, reconciliation, professional judgment satisfactory academic progress Collect documents manage, maintain accurate student files without error Performed heavy customer contact regarding past due delinquent account balances. Prepare billing statements informed current former students financial obligations options outside title IV Audit student files resolve concerns discrepancies matters related assigned financial accounts. Responsible managing multiple tasks time-sensitive work environment Faxing, filing, data entry, scanning. Financial Aid Reporting Analyst June 2013 June 2014 Company Name － City State Conduct research analysis student financial data refunding title IV non- title IV overpayments ineligible funds. Accurately forecast assess financial need(s) students ensure financial assistance meets education goals. Plan, monitor, review student progress course completion, evaluating results financial aid eligibility Review financial aid and/or loan applications according institution guidelines minimize correct funding Team work school home office administrators ensure student credit balances resolved accurately efficiently Consistently demonstrate general knowledge company guidelines, processes, practices, procedures. Financial Aid Officer/Student Accounts September 2009 November 2012 Company Name － City State Provided information, advice assistance regarding various types financial aid available students. Analyzed student applications determined eligibility financial aid. Managed large paperwork caseloads, complete, manage, maintain completed accurate student files without error Followed students graduation inactive student status ensure financial aid eligibity Informed current former students financial obligations options outside title IV Teamwork internal external auditors auditing, accounting, regulatory compliance projects Prepare billing statements informed current former students financial obligations options outside title IV Prepare process payment transactions Faxing, filing, data entry, scanning. Assistant Store Manager August 2007 September 2009 Company Name － City State Assisted store manager daily operation store (occasionally assuming store responsibility absence) Managed maintained full staff sales floor, stock room, overnight associates Ensured provision customer service sales floor Training, scheduling, interviews, payroll Cash handling, bank deposits, cash drawer management. Front Desk Receptionist January 2007 August 2007 Company Name － City State Greet guests patrons arrive Handle guest check-ins check-outs appropriately Operate hotel switchboard, take calls provide information transfer calls Provide guests room keys call bellboys Provide guests directions around hotel Balance cash end shift generate accounting reports benefit next shift Professional work references available upon request. Education Microsoft Office Suite Course Completion Certificate 2015 Atlanta Metropolitan College Bachelors Arts Communications 2006 Clark Atlanta University Communications Skills academic, accounting, auditing, Balance, billing, Cash handling, credit, customer service, data entry, Faxing, filing, financial, funds, home office, managing, Microsoft Office Suite, next, payroll, processes, progress, research, sales, scanning, scheduling, switchboard, Teamwork, Team work",FINANCE
"ENGINEERING MANAGER Experience Engineering Manager February 2008 Current Company Name － City State Supervisor: Tom Mosca, VP Manufacturing Manager tool room, tool service, punch manufacturing departments Manager engineering, drafting, CNC programming, lean/continuous improvement Engineering support supervisors shop floor emphasis problem solving Research, planning execution capital projects Design engineering calculations custom architectural products fabrications Cost estimating fabricating work architectural projects Design develop perforating punch tooling CNC programming Whitney punch/plasma CNC programming Trumpf press brake Research implement new manufacturing processes Train employees operation new equipment new manufacturing processes Lead research development efforts high precision products Assist outside sales customer visits technical proposals Provide technical support inside customer service interact customers Work customers outside tooling vendors design automotive stamping dies Support maintenance operation perforating, stamping, throat presses Manufacturing Engineer October 2004 February 2008 Company Name － City State Supervisor: Dave Rollison, Owner Cost estimating customer supplied parts drawings Creation shop floor routing parts assemblies CNC programming Amada turret presses Scheduling supervision entire shop Train shop personnel operation CNC equipment Total customer service design estimating production delivery Maintain repair shop equipment hand tools Quality control part inspections Maintain, repair, upgrade turret press tooling Cost engineering problem solving meet customer needs Manufacturing Engineer September 2002 October 2004 Company Name － City State Supervisor: Gary Albright, Owner Creation flat patterns customer supplied drawings CNC programming Amada turret presses CNC programming Amada FMS line right angle shear sorting system Maintain repair CNC equipment, powder coating system, air compressors Train shop personnel operation CNC equipment Prepare standard work instructions aspects shop operation Design subcontract special tooling press brakes Total project management raw materials packaging Subcontract machining, plating, irridite, silk screening Maintain steel aluminum inventory Estimating new jobs customer service Shop supervision inspection parts manufacturing process Time study cost comparison quotes Assist customer design manufacturing Manufacturing Engineer October 1997 September 2002 Company Name － City State Supervisor: Chuck Searfoss, General Manager Creation flat patterns customer supplied drawings CNC programming Amada Behrens turret presses CNC programming Trumpf automated punching cell CNC programming Trumpf laser Programming Motoman 2-head robotic welding cell Creation shop floor routings parts assemblies Design build welding fixtures robotic welding cell Design build fixtures OBI punch presses Manage tooling punch presses press brakes Design order special tooling punches brakes Research, select, justify new capital equipment Train shop personnel operation new equipment Lead maintenance department repair equipment tools Time study cost analysis equipment operation Work customers identify solve manufacturing problems Manufacturing Engineer February 1996 September 1997 Company Name － City State Supervisor: Jim Nance, General Manager Creation flat patterns customer supplied drawings CNC programming Amada turret presses CNC programming Amada FMS automated punching cells CNC programming Amada lasers Creation shop floor routings parts assemblies Design order special tooling punches brakes Research recommend new capital equipment Assist maintenance repair equipment tools Time study run time analysis equipment operation Work customers identify solve manufacturing problems Mechanical Engineer December 1993 January 1996 Company Name － City State Supervisor: Bill Higgins, General Manager Design systems create approval drawings customer supplied specifications Structural steel design pressure calculations industrial dust collection Create detailed shop floor drawings approved designs CNC programming Amada punch/plasma turret press CNC programming MG systems plasma table Redesign, modify, customize product line utility truck bodies Total product support line industrial louvers dampers Wind hurricane load calculations louvers penthouses Assist design manufacture welding fixtures Designer/Drafter March 1993 December 1993 Company Name － City State Supervisor: Dave Whalen Create detailed part drawings ice cream hardening machines conveyors Create layout installation drawings industrial pallet storage systems Create electrical schematics control panel drawings ice cream hardening machines Proficiencies Training: AutoCAD 2012, Digital Resources DB32 Punch/Plasma, Trumpf Suite Punch/Bend/Laser, Amada Punch/Plasma/Laser, Motoman MRC, MIG/TIG Welding, Syman, Q&A, Made2Manage MS Excel, MS Word, MS Outlook, EncompixDie Setting Training, Lean Manufacturing Training, 5S/Kaizen Event/Kanban Training, A-B PLC Training Notable career projects: Pacific 400 ton stamping press inspection, purchasing, installation, startup. Best Buy design façade system, canopy, entry wall element, installed 60 stores. DENR building Raleigh NC design manufacture sunshades covering entire south face. Hershey Medical Center design manufacturing raised planter weldments. Southern Environmental punching diffuser plates Hardox 450. Johnson Controls design 24' tall exterior column covers main campus buildings. Kenworth create manufacturing cell muffler guards, grills, grill trim assemblies. Peterbilt create manufacturing cell grill trim weldments assemblies. Lutron Electronics design manufacturing panels, boxes, enclosures. Ericsson Telecommunications design manufacturing stainless steel electronics enclosures. Diebold design manufacturing electronics enclosures, light duty ATM cabinets. NCR set manufacturing cell electronics enclosures circuit board parts. Better Engineering design manufacturing washing cabinets. Playworld Systems design manufacturing playground platforms stairs. Coolaire Systems design manufacturing industrial air conditioning enclosures. Peavey Crest Audio manufacturing stereo amplifier chassis. Vulcan Hart, ITW, Wolf Range manufacturing stainless steel panels. Vulcan Hart design heat exchanger assembly machine. Fleetwood Motorhomes robotic welding chassis trusses various brackets panels. Alaska, Keystoker, Leisure Line, Reading Stove manufacturing wood coal stoves. Trafcon Inc manufacturing construction zone light panels. Morrison Truck Bodies designed crane body open crane compartment. Airline designed watertight louver/damper combo high performance. Education B.S. Mechanical Engineering West Virginia Institute Technology － City State US West Virginia Institute Technology Montgomery, West Virginia 25136 Major: Mechanical Engineering Graduation: B.S. December, 1992 Skills Welding, Automotive, Automotive Cnc, Cnc, Cnc Programming, Shop Floor, Tooling, Amada, Engineer, Maintenance, Customer Service, Estimating, Receptionist, Retail Sales, Manufacturing Engineer, Cost Estimating, Problem Solving, Plasma, Brakes, Stamping, Automotive Stamping, Continuous Improvement, Drafting, Engineering Support, Manufacturing Processes, Outside Sales, Press Brake, Proposals, Sales, Sales With, Stamping Dies, Technical Support, Tool Room, Press Brakes, Laser, Motoman, Robotic, Robotic Welding, Strippit, Turret Press, Cost Analysis, Hand Tools, Inspections, Quality Control, Scheduling, Design For Manufacturing, Inspection, Collection, Flux Core, Load Calculations, Mechanical Engineer, Mechanical/electrical Engineer, Product Support, Steel Design, Structural Steel, Structural Steel Design, Compressors, Inventory, Machining, Manufacturing Process, Packaging, Plating, Powder Coating, Project Management, Shear, Sorting, Total Project Management, Lasers, Air Conditioning, Assembly, Autocad, Autodesk, Buying/procurement, Cabinets, Chassis, Circuit Board, Control Panel, Conveyors, Designer/drafter, Electrical Schematics, Excel, Kaizen, Kanban, Lean Manufacturing, Mig, Ms Excel, Ms Outlook, Ms Word, Ncr, Outlook, Purchasing, Schematics, Stainless Steel, Stamping Press, Telecommunications, Tig Welding, Training, Trusses, Word, Mechanical Engineering",ENGINEERING
"LEAD TEACHER Summary Solid background special needs early childhood education, strong emphasis children's development. Consistently exceed teaching goals parents expectations. Experienced assessing evaluating individual needs provide enhanced learning experience. Skilled developing implementing strategies procedures.Enthusiastic teacher earned trust respect students, colleagues administration 12+ years. Core Qualifications Excellent classroom management Active participation [groups, plans, events] Teaching, tutoring counseling Experience working special needs students Effectively work parents Interactive teaching/learning Innovative lesson planning Classroom management Effective listening CPR/First-aid certified Goal Setting Implementation Achievements Team Building Leadership Created collaborative classroom experience [process, initiative]. Lesson Planning: Introduced new learning methods ensure total comprehension students. Developed new learning center reading assistance. Education Strategies Employed special educational strategies techniques instruction improve development sensory/perceptual-motor skills, language, cognition, memory. Plan Development Planned conducted activities balanced program instruction, demonstration, work time provided students opportunities observe, question, investigate. Parent Communication Regularly met parents discuss student issues course weakness areas. Creative Lesson Planning Motivated students engage course materials History WWII course organizing war veteran come class speak personal experience. Professional Experience Lead Teacher Aug 2013 Jun 2015 Company Name － City State Manage children portfolio progress using Teaching Strategies Gold Plan execute daily lessons. Make in-home student referrals Maintain comfort, safety educational demeanor classroom environment. Supervise one assistant teacher's classroom. Plan allocate work equally among staff. Evaluate test students appropriate class placement. Head Teacher Jan 2003 Aug 2013 Company Name － City State Evaluate test students appropriate class placement. Translate CPSE evaluations non-English speaking parents. Collaborate school administrators parents develop student program plans ensure successful outcomes. Conduct family conference discuss student progress, needs referrals Develop enter daily observations, progress attendance notes school data base Plan execute daily lessons Make in-home student referrals Maintain comfort, safety educational demeanor classroom environment. Supervise three assistant teachers classroom. Plan allocate work equally among staff. case manager Oct 2005 May 2006 Company Name － City State •Managed caseload 18 risk teenage young adult females •Met client's family members drug counselors substance abuse issue order determine activities keep recidivism down. •Helped clients school enrollment verified attendance •Held weekly team conferences discuss client court dates, progress concern order prepare monthly court reports legal staff judges. •Provided case management services, escort, face face services community, communication community providers, conducted site visits shelter, residential outpatient programs, attending case conferences engage support participants community treatment. •Addressed ongoing legal personal issues female population dealing with. •Kept track client progress via company database systems. •Set random drug tests collaboration Substance Unit female participants abuse. •Directed participant mental health concerns director. •Made referrals participants outpatient/inpatient drug treatments facilities •Act advocate liaison participants securing access community services, income support self help Assistant Teacher Jan 2001 Jan 2003 Company Name － City State Collaborated classroom assistants teachers creating weekly classroom lesson plans bi-weekly basis. Evaluated tested students appropriate class placement. Reviewed daily progress notes entered company's electronic system edited needed. Responsible ordering, receiving distributing office classroom supplies. Education Training M.S Education/ Special Education Early childhood 2006 Touro College － City State A.S Liberal arts 2000 Kingsborough Community College － City State Liberal arts Bachelor Science Psychology College Staten Island － City State Certifications CPR First Aid Community Involvement Recognition planning presenting UNICEF conference. Skills bilingual speaking reading fluently English Spanish, demonstrate ability work well team, handles details; coordinates completes tasks,plans arranges activities; multi tasks,writes clearly concisely; listens attentively; openly expresses ideas,provides asks feedback, cooperates works well others.",TEACHER
"SALES ASSOCIATE Summary Punctual retail sales professional focused exceeding expectations building customer loyalty. Flexible schedule strong mathematical aptitude. Results-oriented Store Manager focused increasing profits, reducing costs, inventory management transforming customer service standards. Enthusiastic, outgoing fashion-savvy Sales Associate proficient building positive relationships new existing customers offering superior customer service. Highlights Cash handling Detail-oriented Analytical Cash flow analysis Mathematical aptitude Organized Time management Excellent multi-tasker Strong communication skills Flexible schedule Superb sales professional Excellent communication skills Supporting international sales team Excellent negotiating tactics Business negotiation Internet savvy Relationship selling Reliable dependable Cheerful energetic Resolution-oriented Experience September 2013 November 2015 Company Name City State Sales Associate l Stocked replenished merchandise according store merchandising layouts. l Priced merchandise, stocked shelves took inventory supplies. l Cleaned organized store, including checkout desk displays. l Alerted customers upcoming sales events promotions. l Identified potential shoplifters alerted management. l Trained 7 new sales associates quarter. l Completed point sale opening closing procedures, including counting contents cash register. l Welcomed customers store helped locate items. l Handled customer relations issues gracious manner accordance company policies. l Educated customers brand incite excitement company's mission values. l Shared best practices sales customer service team members help improve store's efficiency. l Used time efficiently serving customers, including folding clothes cleaning fitting rooms. l Resolved customer complaints professional manner prioritizing customer satisfaction. l Followed merchandising guidelines present visually appealing displays. l Mentored new sales associates contribute store's positive culture. l Fostered positive work environment consistently treating employees customers respect consideration. l Cultivated customer-focused shopping environment greeting responding customers friendly manner. l Communicated clear expectations goals team member. l Worked management team implement proper division responsibilities. l Actively pursued personal learning development opportunities. l Strategically scheduled team members maintain optimal staffing levels times. l Answered customer telephone calls promptly appropriate manner. March 2013 September 2013 Company Name City State Lot Associate l Operated cash register cash, check credit card transactions 100% accuracy. l Stocked replenished merchandise according store merchandising layouts. l Cleaned organized store, including checkout desk displays. l Alerted customers upcoming sales events promotions. l Identified potential shoplifters alerted management. l Trained 3 new sales associates quarter. l Handled customer relations issues gracious manner accordance company policies. l Welcomed customers store helped locate items. l Used time efficiently serving customers, including folding clothes cleaning fitting rooms. l Mentored new sales associates contribute store's positive culture. l Fostered positive work environment consistently treating employees customers respect consideration. June 2013 July 2013 Company Name City State Package Handler l Loaded Scanned 400 packages hour. l Unloaded 1000 packages hour. November 2015 January 2016 Company Name City State Pick Pack Supervised material flow, storage global order fulfillment. Unloaded, picked, staged loaded products shipping. Reported inventory balances cycle counts ERP WMS systems. Oversaw warehousing storage practices housekeeping. Education Manchester Community College City State Associate Science General Studies General Studies 2012 Windsor High School City State High School Diploma General Studies General Studies Skills cash register, closing, Computer literate, Credit, customer relations, customer satisfaction, customer service, Employee relations, Fluent English, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, staffing, store merchandising, team player, telephone",SALES
"ENGINEERING MANAGER Summary Mechanical engineer 30 years progressive experience specializing economics driven project justification, management mechanical design. Much career focused paper converting equipment operations developing roles maintenance reliability systems. More recently responsible facilitating capital investment portfolio Halsey Mill. Highlights Project management Paper converting equipment Facility plant modifications DMF Project Work Process Written verbal communication skills AutoCAD Excel Accomplishments Start-up major converting equipment lines emphasis long term reliability. Designed implemented mill project work process improve economic thinking operational ownership mill driven projects. This streamlined mills approval process projects. Experience Engineering Manager May 2011 Current Company Name City State Responsible facilitating capital projects plan process. This included developing process evaluate projects stakeholders determined phase gate challenges developing engineering talent work within expectations GP Project Work Process. Transitioned working manager responsibility managing several projects $4MM range addition responsibility overall capital portfolio. Develop clearly written venture summaries communicate DMF economic rationale projects Responsible hiring developing engineering talent organization. Manager Maintenance Reliability January 2009 May 2011 Company Name City State Member mill leadership team responsible safe work performance contract adherence 76 person maintenance group. Included hiring development craftsmen salaried personnel maintenance department. Utilized reliability experience provide focus mill reliability improvements areas lubrication, precision maintenance work, sustainable PM processes, BOMs procedure based job plans. Recognized time one effective converting maintenance efforts company lowest maintenance cost per case company. Supervisor Reliability Engineer November 2005 January 2009 Company Name City State Led converting PM program focus developing sustainable results developing mechanical work standards job plan library converting equipment implementing CMMS (Passport) support PM inspection program, parts rebuild program, periodic machine rebuild efforts. Led RCM efforts establish maintenance reliability plan new Perini PCMC equipment implementing results CMMS. This effort required educating team RCM methodology, facilitating RCM process large team establishing vision incorporating RCM effort existing PM program. System administrator Passport CMMS system. Developed tools understand repair PM processes, provided training PM processes. Managed Machine shop including supervision machinists, managing flow work shop. Process &Tooling Engineer November 2000 November 2005 Company Name City State Responsible developing improvements laser patterning lamination process recognized least reliable process production line. Improvements web handling design led 80% output improvement bottleneck process. Other contributions included developing SPC strategy reduced variation increased reliability. Established SPC system provided startup assistance line transferred Singapore. Designed started next generation laser patterning operation adhesive film successfully bringing process line ahead schedule exceeding quality specifications. Led leak testing process improvement efforts, SPC compliance investigation correct GR&R practices. Participating leading task force efforts understand quality issues factory. Coordinated adhesive related improvement efforts teams including scientists, vendor representatives supply chain personnel. Converting Plant Engineer January 1993 November 2000 Company Name City State Responsible budgeting, planning, managing capital improvement process Halsey Mill tissue/towel converting plant. Primary responsibility construction management, vendor negotiations installation startup planning several $1MM+ installations. Startup Superintendent new technology towel rewinder complex. Provided project management installation, training startup followed supervision operation two year period difficult redesign efforts start issues resolved. Senior Converting Analyst November 1992 January 1993 Company Name City State Worked manufacturing sites develop utilization improvement plans manufacturing assets. Development Designer, Mechanical Engineer, Senior Mechanical Engineer January 1984 November 1992 Company Name City State Design engineer developing specialized machinery paper converting industry. Developed machinery equipment layouts manufacturing facilities, managed CAD installation developed computer simulation models complex manufacturing facilities. Education Bachelor Science Mechanical Engineering University Idaho School Engineering City State Skills budgeting, CAD, construction management, engineer, film, hiring, inspection, laser, machinery, managing, mechanical, negotiations, processes, process improvement, project management, quality, simulation, SPC, strategy, supervision, system administrator",ENGINEERING
"SALES ASSOCIATE Summary To utilize business, communication, human relation skills organization I work for. Dedicated focused Legal Support Assistant II excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Skills Microsoft Office proficiency Time management Meticulous attention detail Professional mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Experience March 2013 Current Company Name Duties include: Assisting prosecuting attorneys Misdemeanor Unit cases including obtaining police reports, blood, EPAS (Evidentiary Preliminary Alcohol Screening) PAS (Preliminary Alcohol Screening) results, generate subpoenas knowledge Subpoena Ducas Tacum personal services, skilled running CLETS (Rap Sheets, DMV, FBI, etc.) ability read understand latter, knowledge ordering suspension packets/DMV records Department Motor Vehicles ordering DUI priors county courts. Clerical duties include entering, updating closing cases Case Management System accuracy efficiency, filing FTAs (failure appear), future dates, closeout files timely manner. Ability run calendars (main, add-on, in-custodies) Genesis Judicial System (Court). Skilled answering phones public, defense attorneys, agencies (police departments, sheriffs, well country), prisons, inner office. Ability multi-task solve problems quickly proficiently need arises. Assist reception discovery, includes dealing public currency timely manner. Back Discovery updating discovery log log outs, Accept Cash check transactions Discovery fees, work Microsoft Excel Word. Type felony complaint forms type misdemeanor complaint forms. Maintain records assisting following systems: Case Management System (CMS), Genesis, Judicial Access organize files. Operate variety standard office equipment. Enter Complaint forms misdemeanor felony. Then Teardown Prep files court misdemeanor felony. Answer Phone calls assist public, Answer requests, Back-up Reception Desk, File Documents, Enter Direct Files Close files CMS. Work incoming faxes deliver proper person. Order various forms per request Attorney's. July 2012 March 2013 Company Name － City State September 2007 February 2013 Company Name － City State Air Force Village West facility provides military officers retirement home. We provide medical care, housing assistant food services. I work Food Service area, Attend dining tables, Take orders, Stocking, Cashier, Cooking, Working copy machine, Working Word Excel, Scheduling, Time management, Inventory, Cleaning, Washing, Reading temperatures, Lead, Answering requests, Maintain records, Operate variety standard office equipment, Aid residents Assist retired personal needs might have. Sales Associate September 2006 June 2008 Company Name － City State Cashier, Customer Service, Merchandising, Stocking, Working money, Inventory, Cleaning. Personal Information I come love involved organization I work for, I might add, I also come love people I work glad say I made new friends. I learned quite lot working five years, hope continue learning more. I enjoyed volunteering Special Education Assistance Program four years. I also enjoy outdoors, spending time family friends. Skills Academic, Air Force, Attorney, Back-up, Case Management, Cashier, Clerical, closing, Cooking, Customer Relations, Customer Service, faxes, organize files, filing, Financial, forms, Inventory, Marketing, Merchandising, Access, Microsoft Excel, Excel, money, Office, Word, office equipment, copy machine, police, Problem Solving, Quick, Reading, read, Reception, Maintain records, Retail Sales, Scheduling, tables, phones, Phone, Time management, Type Education Training Bachelor Arts Sociology 2017 California Baptist University － City State Social Behavior 2012 Riverside City College － City State Arts 2012 Riverside City College － City State High School Diploma General Studies 2008 Martin Luther King High － City State General Studies Retail Sales Marketing-Regional Occupation Program, I sold food, handled cash, stocked, took inventory cleaned. Spark-Students Participating Academic Recognition King, special program recognize students well studies. K-12 Additional Information I come love involved organization I work for, I might add, I also come love people I work glad say I made new friends. I learned quite lot working five years, hope continue learning more. Interests I enjoyed volunteering Special Education Assistance Program four years. I also enjoy outdoors, spending time family friends.",SALES
"CUSTOMER REFERENCE PROGRAM MANAGER Summary Senior customer reference program manager focused cultivating client relationships purpose strengthening engagement order develop advocates company solutions, consequently boosting sales brand awareness. Self-managed, quick learner adapts well challenging environment keeps projects track. Strong contributor team environment, demonstrated ability interact IT professionals C-level executives. Highlights Customer engagement Stakeholder relations B2B customer programs High tech industry focus Problem solving Skilled negotiator Event planning execution Detail oriented, results driven Effective communicator Leadership Experience Customer Reference Program Manager Nov 2010 Current Company Name － City State Manage global customer reference program Manufacturing, Public Sector Healthcare industries Secure prepare approximately 400 reference participants year sales needs, public relations opportunities, analyst/media interviews, speaking engagements Recruit/onboard customers scale reference pipeline support initiatives corporate marketing, global campaigns, field marketing, industry strategy teams, product management, customer programs, public relations, analyst relations, sales Directly impact approximately $55M sales annually Effectively train sales teams identification customer references leverage advocates collateral shorten sales cycle Partner internal teams develop compelling strategic reference assets: customer profiles, customer slides, customer videos, webcasts, podcasts Director, Public Relations Mar 2007 May 2009 Company Name － City State Managed communication marketing messages defined target audiences multiple high tech clients Wrote distributed press releases case studies; promoted news stories print, online broadcast media Developed lead generation programs trade associations industry publications newsletter sponsorships, trade show promotions webcasts Account Representative Sep 2005 Mar 2007 Company Name － City State Promoted, marketed sold custom imprinted marketing solutions. Assisted clients developing marketing programs campaigns. Generated $75k new client sales first nine months. Sr. Manager, Sales Intelligence Jan 2004 Jan 2005 Company Name － City State Gathered disseminated competitive intelligence. Analyzed win/loss data formulated strategic counter-actions sales teams. Provided sales analysis support tools worldwide channel partners, improving sales performance increasing revenues. Established managed in-house reference management system serving global sales teams. Secured customer contacts public relations, field marketing projects sales. Delivered reference program metrics management. Managed production responses sales RFIs coordinated corporate site visits. Manager, Corporate Communications Jan 1999 Jan 2004 Company Name － City State Increased corporate visibility improved corporate/product branding public relations advertising. Expanded press relations, increasing company's editorial placements 150%. Managed $1M annual budget media buys, including broadcast, print digital. Supervised analyst relations including research inquiries corporate presentations. Coordinated press release pipeline, editing distribution wire trade publications. Directed strategic planning re-design corporate web site customer portal. Education Bachelor Science Hotel Administration Whittemore School Business, University New Hampshire － City State Related Volunteer Work Board Member, Marshwood Education Foundation 2009-2014 Chair, Public Relations Committee 2011-2014 Technical Skills Microsoft Office: Word, Excel, PowerPoint Database Management: Boulder Logic, Salesforce.com Industry Tools Reporting: Cognos, TechValidate",PUBLIC-RELATIONS
"GOVERNMENT RELATIONS, COMMUNICATIONS AND ORGANIZATIONAL DEVELOPMENT DIRECTOR Professional Summary Strategically grounded, highly experienced leader* Quickly establishes trust effective working relationships Focus effective communication teams Creative, articulate resourceful Successful team mentoring develop individuals leadership *Innovative, energetic good sense humor Skills Work History 01/2014 Current Government Relations, Communications Organizational Development Director Company Name – City State Government Relations Communications WSDOT Toll Division Leadership: Develops strong partnerships functional teams throughout WSDOT region delivering toll projects. Oversees implementation continuous improvement Lean project. Represents division media, government industry representatives, citizens. Government Relations: Serves strategic advisor department executives key tolling, communication legislative strategies. Communications: Leads strategic communication government relations delivery plans internal employees stakeholders WSDOT Toll Division. Distills complex financial technical information clear graphic storytelling understandable communication. Facilitates resolution workshops policy conflicts internal cross functional partners. Leads external communications team leverage current social media tools. Team: 2 managers, 8 staff Director Budget Program Development Washington State Ferries Leadership: Built strong partnerships diverse internal partners external stakeholders. Cultivated Lean initiatives projects partnership agency executives. Developed organization's performance management program. Trained, coached mentored staff ensure smooth adoption new program. Initiated rollout new enterprise software solution sales reporting. Spearheaded cross-functional initiative achieve [objective] 08/2008 09/2011 Director Program Management Company Name – City State Greco led Program Management AWV program $3.125 billion budget. She led high performing global teams differing goals towards aligned matrixed organization direct adjacent reporting structures. Greco led budget, finance, human relations, communications, real estate services, consultant third party agreements including railroads. Greco led complex negotiations executive leadership differing priorities goals technical agreements Bored Tunnel project. She responsible financial forecasts, budget development accounting AWV program. Directed 5 managers team 33 employees. Developed rolled new policies. Hired trained [number] staff. Implemented innovative programs increase employee loyalty reduce turnover. Partnered successfully [departments, clients] produce [positive outcome] 04/2006 08/2008 Project Director, I-90 Corridor Sound Move Projects Company Name – City State Directed delivery design construction projects high capacity transit I-90 corridor completion Sound Transit Sound Move projects. Oversaw improved partnering project coordination WSDOT Sound Transit design engineering teams direct access facilities Link light rail interstate system. Greco managed leadership alignment Urban Corridors senior management team including three mega projects, Alaskan Way Viaduct, SR 520 I-405. 07/1995 03/2003 Manager, Aviation Services Planning Company Name – City State Oversaw delivery WSDOT Pilot Aircraft Registration Program, Aviation Planning, Outreach Education Program. Provided leadership support reorganization relocation WSDOT Aviation Division. Created WSDOT Airport Land Use Compatibility Program, serves national model protecting airports local land use planning. Restructured Aviation System Plan dynamic web-based resource tool 129 airports Washington. Managed consultants delivery statewide pavement management program. Provided staff support 2002 Joint Legislative Audit Review Committee Aviation Division study 1998 State Aviation Policy. Public Affairs Specialist Company Name – City State Served spokesperson national international media including crisis managementincluding Pan Am 103 bombing, numerous aircraft accidents. Provided media training senior management well support media interviews including television shows, 60 Minutes 48 Hours. 09/2011 01/2014 Director, Budget Program Development Company Name – City State Serves Director Budget Program Development WSDOT Ferries Division $760 million biennial budget serving 22 million passengers year. Greco oversaw program management operating capital budgets established trend change management program. Built strong partnerships diverse internal partners external stakeholders. Cultivated Lean initiatives projects partnership agency executives. Developed organization's performance management program. She experienced interest arbitration numerous collective bargaining agreements. Greco oversees organization's performance management program demonstrated ability inspire preserve teams. Initiated rollout new enterprise software solution sales reporting. Spearheaded cross-functional initiative achieve [objective] Strengthened company's business leading implementation [project] Trained, coached mentored staff ensure smooth adoption new program. Education Bachelor Science Flight Technology Flight Technology Central Washington University Executive Management Program, Evans School, University Washington Skills arbitration, agency, budgets, Budget, continuous improvement, delivery, Executive Management, financial, functional, Government, graphics, graphic, human relations, Hyperion, I-90, Leadership, Director, Excel, PowerPoint, Microsoft Project, 3.1, Word, Negotiations, Oracle, performance management, Program Development, Program Management, real estate, Sound, strategic, Visio, workshops Additional Information Non-Profit Community Support Neighborhood Youth Alliance, Founding Director Math literacy outreach homeless children poverty, Lynnwood, WA Campaign Manager successful election John Resha Lake Forest Park City Council Precinct Campaign Officer, 46th Legislative District 2",AVIATION
"SENIOR PRODUCT DESIGNER Professional Summary As proven, experienced product designer I involved every phase product design cycles initial concept post-production. I cost reduce products expand existing product lines developing numerous patentable items. Call desire mature, dependable leader solid, practical experience eye future functional marketability. Skills AutoCAD proficient Solid Works 3d Solid Modeling Complex problem solving Technical problem-solving Works well diverse team environment Team leadership Strong decision maker Injection molded plastic mass-manufacturing techniques Corel Draw Graphics proficient Technical Illustrations Product Usage Line Art Company Logos Catalogue Brochure Layout Design Microsoft Office proficient Creative concept development Website Development Silk-screen Printing Work History Senior Product Designer April 1984 Current Company Name City State Conceived, developed specified product components new product development. Worked product planners industrial designers conceptualize refine product concepts. Developed tested models alternate designs processing methods assess cost manufacturing feasibility. Created solid model component assembly files virtual representation designs. Ordered rapid prototypes supervised testing ongoing development performance design. Supported product designs test analysis simulation. Coordinated project tooling release injection molded components. Evaluated pre-production mold shot samples refined improved assembly performance. Coordinated special secondary operations, fixturing manufacturing sensitive mandates. Developed internal processes plans mechanical verification, product development factory processes. Recommended design modifications eliminate machine system malfunctions. Created detailed engineering drawings, technical drawings, schematics computer-generated reports new product development. Attended new product pre-production pilot runs. Created drawings patent submittal. Reviewed patent applications technical accuracy. Created exploded view product drawings owner manuals compliance publications. Drawing design checking, including tolerance studies moldability. Promoted implemented process improvements company-wide. Interviewed trained new engineering personnel. Draftsman, Layout Estimating January 1983 April 1984 Company Name City State Detailed shop drawings bridge expansion systems. Made templates engineering drawings shop usage. Check drawings shop fabrication conformity engineering specifications. Layout steel shop fabrication. Calculate shipping weights create bills-of-lading. Education Williamsport Area Community College 1979 City State Associate Arts Advertising Art GPA: Dean's List GPA: 3.2 Minors Marketing Graphic Design Drafting Elective Emphasis mathematics Advanced Algebra Geometry Trigonometry Statistics Calculus Jersey Shore Area Senior High School 1977 City State Graduate 1977 Graduate -- Academic Courses Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy Month Affiliations Civic Avis Recreation Association President Educational Member Keystone Central Technical Advisory Committee Little League Baseball Former Coach (all age levels), League Safety Officer Elementary Wrestling Former Head Coach, Board Member Parents Auxiliary Empfield Enterprises Graphic Design Manager Consultant Penn. College Technology Part-time Teacher, Microcomputer Fundamentals Designamics Owner Operator Textile Silk Screen Printing Business Outside Interests Family Husband, Father Three Children Five Grandchildren Church Lay Leader Administrative Council Member Civic Avis Recreation Association President Educational Member Keystone Central Technical Advisory Committee Little League Baseball Former Coach (all age levels), League Safety Officer Elementary Wrestling Former Head Coach, Board Member Parents Auxiliary Empfield Enterprises Graphic Design Manager Consultant Penn. College Technology Part-time Teacher, Microcomputer Fundamentals Designamics Owner Operator Textile Silk Screen Printing Business Skills Art, assembly, AutoCAD, Brochure, computer literate, databases, debugging, product design, desktop publishing, drafting, Estimating, freehand, Drawing, Layout Design, Layout, Logos, Director, marketing, materials, mathematics, Mechanical, Works, Modeling, personnel, processes, researching, routing, sales, shipping, sketching, spreadsheets, website development, word processing Additional Information Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy Month Outside Interests Family Husband, Father Three Children Five Grandchildren Church Lay Leader Administrative Council Member",DESIGNER
"VP FINANCE IS&T Executive Profile Enterprising Finance Executive creates strategic alliances Senior Executives identify execute key business initiatives. Builds retains high performance teams enlisting, developing motivating skilled professionals. Extensive experience Financial Management Controllership areas. Adept Business Process systems allow utilizing technology achieve business goals. Skill Highlights Project management Leadership/communication skills Product development Business operations organization Budgeting expertise Self-motivated Core Accomplishments Developed CFO Advisory Service's Quality Close Product presented KPMG Quality Close Training Sessions. Assisted authoring white papers topic financial close changing economic environment brought Sarbanes-Oxley legislation. Proficient SOX 404 Policies compliance requirements AFFILIATIONS God's Love We Deliver Argyle Executive Forum Finance Executives International. Professional Experience VP Finance IS&T January 2012 Current Company Name － City State Created business case system design; currently Project Manager worldwide single instance SAP ERP Implementation project; 13 largest revenue producing countries 3 years. Eleven countries live across Europe; USA Canada going live April 1, 2015. Project result $4M per year savings. Nine additional Latin America countries planned Year 4. Developed governance support models processes new single instance SAP ERP system Created Program Management Organization key Finance Management Information Projects resulting greater communication, strategizing, synchronization risk management. Created single instance USA Canada logistics supply chain processes conjunction SAP ERP Project resulting cost savings $500K per year. Developed RFP created vendor selection process European Budget Procurement system handle Recording, Marketing Overhead. Redefined implementation approach get project back track 1 year. System deployed 8 countries additional countries targeted next 2 years. VP Global Digital US Sales January 2009 January 2011 Company Name － City State Built Business Case successfully managed implementation new Business Intelligence Platform (Business Objects) Sales Marketing Analytics KPI Reporting 6 US Label Groups. Tool gives US Labels ability see influence Social Media data sales daily basis. Created Business Case acted Project Manager migrate integrating Sony Music BMG Music Supply Chain Logistics organizations new system (SAP Materials Management). Responsible business process harmonization institution best practices around Product Setup (BOM), Inventory Purchasing, MRP, DRP, Inventory Management, Inventory Sales Inventory Accounting. Project allowed decommissioning two old environments well reduction personnel via one system streamlined processes. Developed Operational Back-office processes new direct consumer business commercializing Sony Music's Artist website platform. VP Finance January 2005 January 2008 Company Name － City State Led various Music Label integration initiatives triggered merger Sony Music BMG Music. achieve better practices cost savings $1M annually IT Support Data Hosting in. addition business process improvements. Projects also facilitated ability outsource back-office. functions generated $2M per year cost savings. Standardization, best practice system harmonization six label groups two largest spend areas, Marketing Recording (two separate projects, applications, organizations) Project Manager build Artist Project P&L System 6 label groups; also shared US approach design led design implementation Sony Music UK's Project P&L system. Project Manager successful initiative reduce time close consolidate monthly quarterly annually eight three days. Manager January 2001 January 2005 Company Name － City State Collaborated others create incubator practice, CFO Advisory Services, turned national practice $100M annual revenue. This done creating new service offerings centered finance transformation organizational, process system improvements. Main focus providing advisory services companies following industries: Financial Services, Media, Entertainment, Utilities Manufacturing. Clients included Disney, Sony, Bertelsmann Media, WWE, JP Morgan Chase, Comerica Bank, Duke Energy, United Rentals,. Corporate Controller January 1994 January 2001 Company Name － City State Corporate Controller January 1990 January 1994 Company Name － City State Served Corporate Controller international consulting company 6 years. Prior Corporate Controller 5 years Salvage Appraisal firm provided services Commercial Self-Insureds experiencing catastrophe losses. Responsible FP&A functions well Corporate Tax Returns. In instances, managed selection implementation Financial Management Systems. Education B.S Finance The University Maryland College Park Finance Skills Business Process Re-engineering Finance Transformation Project Management Finance IT Strategy Team Resource Cultivation",FINANCE
"KEY HOLDER, SALES PLANNER Summary Art Director strong background production management. Specializes sales, fashion marketing editorial film making. Well versed team building creative planning. Extensive high-profile brand knowledge. Experience 03/2016 07/2016 Key Holder, Sales Planner Company Name － City State Effectively controlled release proprietary confidential information general client lists. Created strategies develop expand existing customer sales, resulted 6% increase monthly sales. Maintained productive relationships existing clients exceptional personal follow-up sales. Worked directly GM, Senior Visual Directors District Leaders order achieve company sales goals month. 10/2015 Current Editorial Producer Company Name － City State Worked direct relation designer editorial production create look feel brand. Shot produced look books Fall2015/Spring 2016 Directed styling outfitting production cast 12 actors actresses. Collaborated modeling agencies, stylists, editors designers effectively elucidate Altaf Maaneshia brand production. 09/2015 01/2016 Editorial Director Company Name － City State Carefully maintained $15,000 worth brand merchandise. Carefully maintained $6,000 worth production equipment. Managed campaign advertising budgets $4200. Co-Produced, Directed filmed editorial campaigns FALL/WINTER 2015 merchandise. Collaborated brand representatives guarantee satisfaction advertisements. Managed editorial content post-production distribution editors Established maintained cooperative relationships representatives community, consumer, employee public interest groups regards product. 08/2015 Current Mens Fashion Editor Company Name － City State Wrote unique text Fashion websites, including general branded content. Produced directed editorial campaigns response feedback creative director, account teams clients. Liaised production companies, photographers, typographers, designers printers order produce content publishing. 07/2015 Current Sales Professional Company Name － City State Maintained productive relationships existing clients exceptional follow-up sales. Maintained up-to-date knowledge client buying habits. Identified customer needs market research study. Evaluated competitors performed market research. Monitored customer preferences determine focus sales efforts. Increased purchase totals recommending additional items. Worked management identify trends developments might influence sales. 04/2014 01/2015 Stylist, Visual Artist Sales Company Name － City State Manages projects according time-line seasonal changes. Reorganized sales floor meepany demands. Designed displays make store experience interactive engaging. Updates fashion accessories samples clientèle seasonal basis. Researched current past business performance using online systems available reports. 03/2012 05/2012 Intern, Creative Design Specialist Company Name － City State Organized maintained accessories clothing shooting area. Displayed presented clothing merchandise fashion shows. Planned organized corporate media special events. Assisted imaging team members product styling, prep post production. Selected set motion picture film cameras accessories. 01/2012 Current Production Manager, Director Company Name － City State Observe sets locations potential problems determine filming lighting requirements. Supervise coordinates work camera, lighting, design, sound crew members. Communicate actors approach, characterization, movement needed scene way rehearsals takes minimized. Education 2016 Bachelor Science Production Managment Hunter University － City State Communication-Journalism, Media Studies, Film Studies Creative Writing. 2014 Bachelor Science International Affairs University Ballarat － City State Australia ​ Social Science, Arts Humanistic Studies, Global Politics International Relations, Creative Writing Humanistic Studies (21W) Skills Film Photography: Camera operating, film directing, art directing, creative planning, production management, budgeting skills, non-linear editing, creative writing, product advertising, editorial. Production Managing: Advertising, brand management, Strong interpersonal skills, client contacts, special events, market research, marketing strategies, merchandising, modeling, selling, trend awareness.",APPAREL
"MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST Summary Ability organize multi-task fast paced environment; possess ability prioritize workload operate effectively efficiently minimal supervision. Ability think analytically creatively response problem Knowledge commercial loan pricing, credit policies, procedures, practices, documentation. Ability willingness train present small large audiences varying sophistication complex concepts manner easily understood. Highlights SAP, Lotus Notes, Team Leader Administrative support communications training, Research, Reporting, Negotiation Skills, Organization Interpersonal skills, team work dedication. Proficient strong PC skills scheduling software, Windows XP, Microsoft Word, Excel, Access, PowerPoint, Excellent interpersonal, oral/written communication partnering skills. Experience Mortgage Banking Document Mortgage Banking Doc Ops Specialist March 2009 Current Company Name City State Update procedures needed support team lead functions reporting. Monitor documents daily mortgage banking customers. Preparation paid mortgage files updating identified pay tracking system, research websites, internal systems, along performing daily functions displaying professionalism, time management skills, organizational skills. Create maintain productivity reports tracking databases. Test new reporting tracking systems. Work closely department channels, management, automation resolve multitude complex issues provide testing results. Monitor reports queues Lien Release Customer Care Workbench inbox manual add accounts payoff tracing system. Provide training peers new functions processes. Workforce Management Analyst July 2007 August 2008 Company Name City State Responsible entering reporting Customer Care Professional schedule exception activity. Communicated information Call Service team regards company's department news, policies, procedures, new initiatives. Analyzed test results calls forecasting scheduling purposes. Partnered various management teams share responsibility meeting service level response time objectives across contact channels; utilizes scheduling software tools managing workforce-related tasks ensuring effective efficient utilization resources. Responsible assisting management business unit productivity goals providing accurate forecasting, staff calculations, staff schedules management reports. Assist management monitoring adherence, staffing activity updating system needed. Provided training peers new functions processes. Developed maintained employee work schedules based capacity requirements Sales Service Loss Reporting Unit phone processing staff. Produced weekly schedules 100+ Customer Service Representatives based forecasted volume workload ensure adequate staffing levels phone, email chat contacts. Managed call outs, paid time overtime hit labor budgets. Officer Manager December 2006 March 2009 Company Name City State Certified trainer income tax preparation H&R Block. Advised employees updated annual changes received IRS. Answered customer calls. Worked directly lenders concerning income tax return checks fees. Thoroughly examined analyzed financial records individual businesses advised best way file state federal taxes; Tax preparer needed. Containment Quality Inspector January 1999 April 2007 Company Name City State Separated non-conforming parts ensure guidelines quality guidelines met. In support direction quality engineers, supervisors, technicians, used proven techniques evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, prepares formal reports. Produced forward automotive lighting training peers new operation functions. Education Bachelors Business Administration Computer Information Systems Northeast Louisiana University Computer Information Systems Master Business Administration Human Resource Management University Phoenix City State Human Resource Management Associate Applied Science Process Technology Louisiana Delta Community College City State Process Technology Skills Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication",BANKING
"PROGRAM MANAGER Highlights Microsoft Outlook Office Suite Salesforce Electronic health records SurveyMonkey 3 Health Portal Client Configuration Center (C Various Social Media Platforms Various Reporting Data Collection Software WebEx Piktochart Prezi Adobe Acrobat Pro PeopleSoft WordPress Weebly Marissa A. Kalkman 3 Accomplishments Level 1 Trainer (CF-L1), CrossFit, Inc. Current) CPR, AED, First Aid, American Heart Association (Current) W ellcoaches Core Coach Training, Wellcoach School Coaching (In progress March ­ July 2016) ® Community Involvement Leadership: Colorado Society Public H ealth Education, Board Directors Continuing Education Chair (2015 ­ Current) Public H ealth Rockies Conference Planning Committee (2015 ­ Current) Sponsorships Exhibitors Sub-Committee Continuing Education Evaluation Sub-Committee. Experience 11/2015 Current Program Manager Company Name － City State Manage $600,000 grant contract plan, implement evaluate tobacco cessation program community mental health center serving three counties greater Denver area Collaborate community partners internal clinical staff facilitate systems changes improved tobacco cessation Hire, train supervise team three Tobacco Cessation Coaches Coach consumers use tobacco working toward quitting one-on-one sessions group classes Develop detailed evaluation plan achieve measureable outcomes tobacco cessation program Create present training best practices tobacco cessation clinical staff center-wide. 06/2015 Current Fitness Coach Company Name － City State Coach six group classes per week following formats: CrossFit, Boot Camp, KidFIT, Fundamentals, Strength) Alere H ealth Optum, Telecommute Position Denver, Colorado (August 2014 ­ November 2015) Health Promotion Program Manager Total Account Manager Strategic program relationship manager seven diverse corporate public sector clients Design deliver best practice health promotion programs including marketing communication strategy, program evaluation, outcomes analysis Manage various contracted services including disease management, healthy lifestyle coaching online wellness portal Collaborate internal external stakeholders drive success programs based unique needs, resources goals client best practices health management Health Promotion subject matter expert response requests proposal sales presentations Train supervise direct report employee Provide leadership client team State Kansas employee wellness program. 11/2012 08/2014 Program Manager Company Name － City State Managed State Kansas comprehensive wellness program servicing 72,000 total state health plan members Interpreted delivered program summary reports participation metrics weekly monthly basis presented annual program outcomes Led client team program operations, issue resolution, change requests project coordination Executed ongoing program evaluation using population health risk data, benchmark assessments surveys Implemented marketing promotional campaigns using multiple channels including social media Developed continuing education facilitated training meetings 100 Wellness Champion volunteers Presented instructional program training health topic seminars including healthy eating, physical activity, tobacco cessation, goal- setting, women's health, peer leadership wellness work. 02/2011 11/2012 Health Risk Solutions Consultant Company Name － City State Advised corporate clients wellness program design integrated incentive strategy based client's unique demographics, culture, industry, health data, claims condition prevalence Presented business case employee health management key stakeholders within clients' organizations C-suite executives Benefits/Human Resources teams Managed projects multiple clients simultaneously including marketing evaluation wellness vendors, program implementation, budget planning, process timelines service coordination Developed presentations convey best practices, recommendations, data analysis industry trends Supervisor, mentor project coordinator Health Risk Solutions graduate intern. 08/2009 01/2011 Health Education Specialist Company Name － City State One six team members develop launch Blueprint Wellness Map product suite consisting health education services employer clients based behavior change adult learning theories Built assessment tool summary report organizational culture environment Researched characteristics challenges specific employee segments developed recommendations health promotion among unique groups Analyzed employee biometric data presented aggregate results insights clients. 07/2007 05/2009 Graduate Assistant Company Name － City State Personnel Programming Management Hired, trained, supervised 70 student employees managed payroll scheduling Established campus body image awareness campaign, Celebrate EveryBODY, National Eating Disorder Awareness Week; th campaign annual event 8 year 2016 Advised Strength Conditioning Council Body Image Awareness Student Committee Created implemented CircuitStrength fitness program taught group exercise multiple formats Worked campus partners administer early stages faculty staff wellness initiative. Education May 2009 Master Science Applied Health Science, Health Promotion Indiana University － City State Applied Health Science, Health Promotion 2008 Graduate Assistantship Fitness Wellness, IU Campus Recreational Sports (2007 ­ 2009) Fitness Health Promotion Internship, Lutheran General Hospital Park Ridge, Illinois May 2007 Bachelor Arts Psychology Public Health Education Indiana University － City State Psychology Public Health Education M aster Certified H ealth Education Specialist (M CH ES), National Commission Health Education Credentialing (Current) Certified Exercise Physiologist (ACSM EP-C), American College Sports Medicine (Current) Professional Affiliations Society Public H ealth Education, Professional Member (Current) Am erican College Sports M edicine, Alliance Professional Member (Current) International Association W orksite H ealth Promotion, Professional Member (Current) W orkW ell Shawnee County, Worksite Wellness Coalition Employers Topeka, Kansas (2012 ­ 2014) Various Gyms, Nutrition Educator, Blog Author Coach, Functional Movement Seminar Leader (2011 ­ 2013) Junior League Kansas City, Member Volunteer (2010 ­ 2012) Graduate Assistant Association, Treasurer (2008 ­ 2009), Scholarship Chair (2007 ­ 2008) Alpha O icron Pi W om en's Fraternity, Beta Phi Chapter President (2005 ­ 2006) Marissa A. Kalkman 2 Skills Adobe Acrobat, Benefits, Blueprint, budget planning, business case, C, Coach, coaching, Council, Client, clients, data analysis, Data Collection, disease management, Electronic health records, Health Education, Health Promotion, health promotion programs, Human Resources, Image, leadership, marketing, marketing communication, meetings, mental health, mentor, Office Suite, Microsoft Outlook, organizational, payroll, PeopleSoft, Personnel, Physiologist, presentations, program design, program evaluation, program implementation, Programming, project coordination, proposal, Reporting, sales, scheduling, seminars, Social Media Platforms, strategy, Strategic, Supervisor, surveys, unique",FITNESS
"WEB DESIGNER Professional Summary Trained Quality Assurance Specialist demonstrated history working pharmaceuticals industry. Skilled Risk Assessment, Regulatory summary writings, Documentation, Quality Assurance, Quality System, Data Analysis. Strong quality assurance professional Masters Computer Science Bachelors Electronics. Skills Work History Web designer Database designer: One Plus, Glasgow, UK. Web designer: Nuclear disarmament, Glasgow. UK. Office assistant: Iona community. Glasgow, UK. Polling Clark Scottish parliament election (2004) Care Assistant BUPA care home, Glasgow. Specific skills: Langages: C C# Data base: ORACLE, SQL Web Technologies: ASP.NET, HTML5, CSS3, Dream weaver. Currently Quality specialist 07/2015 Current City Preparation Elemental impurity Risk reports drug products API Experienced developing risk analysis model conducting thorough risk assessment starting basic till final report Generating regulatory summary approved elemental impurities reports (US Canada) Collaborate globally cross functionally (in CFTs) varying sites complete complex project goals. Sites: Ludwigshafen, Sligo, Cork, AP16, Puerto Rico, Campoverde.(e.g. gluten, elemental impurities, API metal catalysts) Author, co-author verify multiple risk control assessments pertaining elemental impurities, gluten, metal catalyst used AbbVie drug products API. In-depth understanding ICH Q3D, EMA, Pharm Eur, USP, Gluten-FDA relation Abbvie drug products. Assist compendial services heavy metal deletion project relation Abbvie API's Proficient MS Word, Excel, Adobe Acrobat, power point, Visio, commonly used software. Web master IBTN research group, UIC- February 2014 till date Duties: Developed official website ""IBTN research group "". Weekly Updation site details major events. Uploaded files photographs research works. The website user friendly interface even helps everybody clear idea IBTN. Assistant Technical Officer (ATO) 01/2004 01/2005 Company Name South Glasgow, NHS Trust, UK. Duties: Data monitoring analysis, recording updating data base sterilisation equipments, working group, work management Responsible correct assembly checking, packing marking items prior sterilisation The operation range decontamination equipment performance routine user tests. Inputting records data required operation sterile services quality system. Maintaining records, archives IT system needed quality standard traceability instrumentation. Skills ASP.NET, Adobe Acrobat, Dream Weaver, API, ASP, basic, C, C language, C++, Clinical Research, Controller, CSS3, Client, Data Management, Data Base, Database, Database management, Digital Video, Editor, Embedded C, Embedded System, computer graphics, HTML, HTML5, Logic, Access 2000, C#, Excel, Exchange, Office, power point, MS Word, works, NHS Trust, Oracle 9, ORACLE, ORACLE8.0, PLSQL, Page, PLC, programming, quality, recording, research, risk analysis, risk assessment, scheduling, Simulation, SQL, System Design, Visio, Visual basics, Visual Basic 6.0, Visual Basic6.0, Web designer, website, Web designing, Author Education Masters Computer Application Computer Application MCA CMR Institute Management studies, University Banglore, INDIA. P.G Title :Green House Controller, Platform: Embedded C CX15, Client: NeSt Cyber Campus, Trivandrum, Kerala, India Including 6 months training. Mini projects: Data Base Management Systems: Airline Reservation- Visual Basic6.0 SQL. Information System Design Implementation Employment Exchange -Visual Basic 6.0 ORACLE8.0 Simulation Modelling Chemical Reactor developed C. Interactive computer graphics: Galixean Game using C++ language. System programming Editor developed C including basic requirements editor. Computer Architecture Parallel Processing Page Replacement Algorithms developed language C. C P U scheduling graph developed C language. Bachelor Electronics (BSc) 1999 Electronics (BSc) Digital Video graphy Other courses Data Management Clinical Research Vanderbilt University. Oracle 9i SQL/PLSQL training Oracle Certified Associate, Caledonian University, Glasgow Embedded System CX15 (Keil Compiler) (6-months training Nest Cybercampus Mahatma Ghandhi University City State Design PLC (Program Logic Controller) based control system automatic connector assembling machine Database management Visual basics, Oracle, SQL, Access 2000 Pentasoft, India) Web designing- ASP, HTML, Dream Weaver (Pentasoft, India) ECDL Certification SQA qualification- Flexicentre Glasgow",DESIGNER
"FINANCE MANAGER Summary Highly organized detail-focused Accounting Technician exceptional track record accurately handling financial reporting deadline-oriented environments. Skilled recording transactions, posting debits credits, reconciling accounts, ensuring accuracy completeness data. Expertise developing delivering monthly, quarterly, annual financial statements within tight deadlines. Proficiency managing accounts payable accounts receivable, generating invoices monthly statements clients. Proven ability identify implement improvements streamline processes increase efficiency productivity. Highlights Microsoft Word, Microsoft Excel, Financial Edge QuickBooks able learn proprietary systems/applications quickly easily. Skill Proficiencies Quarterly Reports Accounts Payable/Receivable *Budget Preparation Process Improvement *Financial Statements Reconciliation Experience Finance Manager November 2009 October 2015 Company Name City State Prepare schedules consolidate information annual budget planning. Prepare financial statements budget actual comparisons using Financial Edge. Compiles prepares ongoing cash flow forecasting needs analysis. Prepare items schedules annual compliance financial audits. Prepares account bank reconciliations. Obtain bids proposals applicable capital equipment, fixed assets, services. Maintain fixed assets files. Manage credit card assignment limits. Prepare manage job descriptions, orientation departure paper. Process background checks staff board members. Maintain personnel files employees. Act liaison payroll service process bi-weekly payroll maintain paid time records. Accounting Technician October 2006 July 2009 Company Name City Performed double-entry accrual accounting work order maintain combination journals ledgers. Examined, verified, analyzed variety documents including purchase orders, vouchers, payrolls, property records. Determined mathematical correctness, validity, clerical accuracy documents. Resolved disagreements contacting vendor, prepared documents supporting backup, coded documents, posted appropriate ledger journal. Maintained records track expenditures 30 building projects ensure budget exceeded. Verified accuracy 200 general ledger accounts month. Produced reviewed financial reports. Excelled within fast-paced environment, continually taking increased levels responsibility. Owner/Bookkeeper January 2006 July 2006 Company Name City State Provided full-charge bookkeeping service small business owners. Managed financial transactions, posted debits credits, produced financial statements, recorded transactions strict attention details. Managed accounts payables, accounts receivables, journal entries, 1099 forms, tax preparation. Reconciled balanced accounts. Generated monthly statements invoices customers. Prepared financial summaries using Microsoft Excel detailing companies' financial status. Generated bank deposits, verified balanced receipts. Researched resolved billing collections disputes. Served liaison Certified Public Accountants. Assisted clients administrative duties. Provided notary services. Office Manager April 2003 December 2005 Company Name City State Established maintained filing system. Procured office equipment supplies. Served liaison subcontractors, vendors, attorneys, accountants, government agencies. Maintained excellent customer relations develop customer rapport. Diplomatically resolved customers' complaints. Managed project files track expenditure projected completion using Microsoft Project. Prepared bids construction projects. Maintained account payables account receivables. Reconciled bank statements ledger accounts. Created financial reports using QuickBooks. Education Bachelor's Degree Business Administration 1989 University Central Oklahoma City State Business Administration Skills accounting, accounts payables, accounts receivables, Accounts Payable, accrual, administrative duties, backup, bank reconciliations, billing, bookkeeping, budget planning, Budget Preparation, budget, bi, cash flow, clerical, credit, clients, customer relations, double-entry, Edge, fast, filing, Financial, financial audits, financial reports, Financial Statements, Prepare financial statements, fixed assets, forecasting, forms, general ledger accounts, government, ledger, Microsoft Excel, Microsoft Project, Microsoft Word, needs analysis, office equipment, payables, payroll, personnel, Process Improvement, proposals, QuickBooks, rapport, tax preparation",FINANCE
"HR CONSULTANT Summary Subject matter expert HR Applications, highly effective incorporating creative solutions achieve business objectives, improve efficiency. Energetic HR Business Analyst self-motivated results-driven strong communication, analytical, problem solving reasoning skills. Highlights Analytical skills Project management Process improvement Quality assurance control System Applications implementation Microsoft Office Suite expert Working independently Strong interpersonal skills Results-oriented Fluent English Portuguese Detail-oriented Troubleshooting Problem solving Experience HR Consultant 10/2016 Company Name City State HRIS Business Analyst: Process demand analysis, scoping, gathering requirements small large scale HR projects Prepare Business Requirement Documents projects approved PMO Close gap communication businesses IS Support coordinate functional testing processes make sure stakeholders' objectives met Document systems process flows Document analyze current future processes/systems Deliver Support user training Process security internal control quarterly basis assess US HR/Payroll system users. Send recommendations, remove/add users per business requests local global systems Investigate, coordinate, resolve subject matter experts and/or IS regarding local Global system issues Request HR global system back end/portal roles local HRBPs, COE Front Office users (Americas) Responsible coordinate system applications changes new requirements IS People Analytics lead: Run deliver monthly Department Labor reports Create, run deliver reports outside GBS People Analytics India's scope Support US Front Office, GBS India, Americas Region Center Excellence reports analysis requests Business System Applications Analyst 02/2014 04/2016 Company Name City State Served conduit internal external customers including IS team several HRIS projects daily activities interface data input troubleshooting Provided expertise business analysis several HRIS projects Acted project lead several HRIS projects, supported functional testing processes ensure system projects meet needs stakeholders Support user acceptance testing, user training Coordinated communications business vendors Documented analyzed current future processes/systems Identified mapped business needs Ensured successful project delivery according business/vendors expectations Accomplishments: Implemented Red Carpet/Silkroad On boarding application US; improved significantly new employees' boarding experience open visibility business eliminating cumbersome manual processes Acted project lead Master Data Benefits interface projects house ERP implementation project. Worked closely ADP business implement Affordable Care Act ERP HRIS Master Data Team Lead 06/2011 02/2014 Company Name City State • Trained HR Specialists navigate maintain new/updated system applications processes • Monitored data quality accuracy based local/global internal controls • Responsible working ADP IS implement new/changes HRIS system according payroll, local global business requirements.​ • Ran payroll/non payroll impacting mass loads SAP payroll, benefits, business purposes. • Created ran reports subject matter experts • Created ran monthly/quarterly governmental reports • Designed documented HR workflow processes • Trained US HR business partners navigate utilize HR/Payroll system Accomplishments: Successfully lead implemented Workers Comp report project. Trained Canadian team Global processes Organization Management Personnel Administration, Global System super users SAP Timekeeping Analyst 05/2009 11/2010 Company Name City State Gathered necessary business government requirements, including approvals create/modify Time calculations new sites policy changes. Collected time files according payroll schedules payroll processing Processed data analysis reconciliation Worked closely business, Employees Services, IS resolve issues/troubleshooting Accomplishments Delivered time files without delay payroll processing around 47 sites (9,500 employees around 1,000 contractors) Designed implemented solutions Access Excel advanced formulas validate data quality, accuracy data time results transmitting files payroll� This replaced manual process enabling efficiency delivery files timely HR Data Applications Specialist 04/2007 05/2009 Company Name City State Supported Human Resources Shared Services act subject matter expert SAP HCM HR applications. Supported Finance, Canada US Payrolls, Human Resources Shared Services bi-weekly year-end activities Collaborated Information Systems, Finance, Canada US Payroll Human Resources Business owners Sarbanes-Oxley requirements system/process enhancements key areas responsibility. Worked closely business process owners, smes, benefit vendors Information Systems ensure data flow properly planned managed, ensure appropriate data quality controls standards developed maintained globally. Performed root cause analysis, developed managed corrective action plans. Run analyzed interface error reports Canada US payroll systems per Sarbanes-Oxley requirements. Work closely process owners Information Systems research/ identify/ resolve interface data issue identified vendors payroll systems Acted project liaison Human Resources Information System teams multiple HR payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases) Provided system training support Human Resources Shared Services employees globally key areas responsibility Scheduled release calls, prepared work instructions Knowledge Base Articles, developed and/or coordinated training Human Resources Shared Services locally regionally Articulated identified process improvement opportunities within Human Resources Analyzed identify processing issues escalated Canada US Payroll, Human Resources Quality Assurance teams Created run Adhoc reports Human Resources Shared Services, Internal External Auditors per Sarbanes-Oxley requirements Transferred 60 auditing control activities Quality Assurance team. Trained new data integrity processors Quality Assurance Developed HR compliance reports Asia, Europe, Canada US SAP DARE systems Developed 75 reports external auditors, developed data integrity metric reports 2008 2009 Benefits Annual Enrollment Coordinated testing, meetings, training communication Benefits Annual Enrollment 2008 2009 projects US Canada. Lead review training Canadian Payroll system specialists processors within HR Shared Services Education BBA Business Administration May 2009 Campbell University City State US Languages Portuguese, Spanish English Skills Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad Red Carpet",HR
"CONSTRUCTION WORKER Professional Summary Skilled Worker strong track record success maintenance, repair general labor. Multitasks works effectively fast-paced, high-volume environments. Flexible work shift schedule expertise operating basic hand power tools. Excellent work performance individual team roles combined superior attendance record. Complete efficient well-organized stock replenishment appealing displays drive sales. Smoothly locate palletize desired stock support timely floor stocking. Driven team-oriented good sense business customer needs. Seasonal Stock Associate positive friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes overall organization stock areas. Maintains stock displays retail floor. Participates establishing maintaining constructive staff member relations. Skills Team-oriented dependable Safe equipment operation Preventive Reparative Maintenance Materials Handling Debris removal Warehouse operations knowledge Stocking Replenishing Product Restocking Store Merchandising Merchandise Stocking Shelving Products Inventory Planning Heavy lifting Warehouse safety Work History Construction Worker 01/2020 Current Company Name – City State Installed new structures, updated systems replaced worn components bring buildings current codes. Measured dimensions finished workpieces conformance specifications, using precision measuring instruments, templates fixtures. Gathered waste trash job sites placement refuse containers keep job sites clean organized. Performed general housekeeping cleaning tasks, including, sweeping, pulling weeds, painting power washing. Used measuring tools gauges tape measure identify conforming parts production. Safely operated mowers, chain saws, electric clippers, sod cutters pruning saws clear construction sites, roadbeds access roads. Attended safety trainings workshops offered employer, bolstering overall knowledge appropriate measures determining areas requiring improvement. Used radios hand signals coordinate communication equipment operators ground workers. Loaded unloaded building materials used construction. Provided first class customer service meet deadlines guaranteed satisfaction. Loaded, unloaded moved material storage production areas. Gathered disposed work site debris remove safety hazards boost team productivity. Supported customer preferences basic carpentry work installing wooden floors crown molding. Monitored machines operation detect sounds malfunctioning excessive vibration adjusted machines replaced tools eliminate problems. Monitored materials inventory requested items restocking job. Enhanced team efficiency multitasking abilities effectively using hand tools, power tools equipment. Brought materials tools trucks storage facilities work site locations organized expected needs. Provided accurate measurements estimates projects. Consulted customers understand desires help owner meet individual property objectives. Produced parts assemblies quickly efficiently within tolerances. Recognized reported potential project challenges assisted solutions. Determined materials needed daily shift loaded vehicles equipment supplies. Stocker 10/2020 01/2021 Company Name – City State Operated manual electric pallet jacks, safely relocating heavy merchandise sales floor timely stocking. Evaluated supplies product inventory check quality quantity issues returned unacceptable materials vendors. Rotated stock correctly prevent out-of-date products removed aging items main shelving build special promotional displays. Used hand-held devices computers record monitor inventory levels completed audits uncover address inaccuracies. Maintained accurate inventory records provide data use audits completion order requests Checked packages merchandise damage notified vendors. Consistently lifted materials weighing much 150 pounds. Blocked faced products displays shelves accordance company policy. Moved lifted heavy loads merchandise using jack equipment. Collaborated backroom receiving team, working night shifts support inventory fulfillment goals. Greeted customers directed requested products. Helped customers locate desired items transfer oversized items vehicles. Changed sales floor signs show current pricing support product promotions. Assisted maintenance team organizing cleaning warehouse, stockroom store near shift close. Created balanced pallets support efficient safe sales floor replenishment. Maintained fitness order move merchandise efficiently safely. Maintained effective team member communication. Removed debris packaging boxes separated recycling disposal. Answered customer questions provided detailed product information. Demonstrated strong communication skills understanding packing slip processing requirements. Applied proper safety procedures warehouse, stockroom store immediately informed management safety concerns. Performed inventory control, counting stocking merchandise. Placed special customer orders custom special order merchandise. Placed products correct storage locations keep stock areas organized inventory counts accurate. Operated RF scanners track merchandise verify contents containers. Education High School Diploma 04/2020 Corinth Holders High School City Skateboarding, Gaming, Exercising I've skated long time much anymore, I still enjoy though love skate friends I free. I'm pretty good video games also I love playing I friends own. Also recently I trying get exercising making healthy. Skills Team-oriented dependable Safe equipment operation Preventive Reparative Maintenance Materials Handling Debris removal Warehouse operations knowledge Stocking Replenishing Product Restocking Store Merchandising Merchandise Stocking Shelving Products Inventory Planning Heavy lifting Warehouse safety Work History Construction Worker 01/2020 Current Company Name – City State Installed new structures, updated systems replaced worn components bring buildings current codes. Measured dimensions finished workpieces conformance specifications, using precision measuring instruments, templates fixtures. Gathered waste trash job sites placement refuse containers keep job sites clean organized. Performed general housekeeping cleaning tasks, including, sweeping, pulling weeds, painting power washing. Used measuring tools gauges tape measure identify conforming parts production. Safely operated mowers, chain saws, electric clippers, sod cutters pruning saws clear construction sites, roadbeds access roads. Attended safety trainings workshops offered employer, bolstering overall knowledge appropriate measures determining areas requiring improvement. Used radios hand signals coordinate communication equipment operators ground workers. Loaded unloaded building materials used construction. Provided first class customer service meet deadlines guaranteed satisfaction. Loaded, unloaded moved material storage production areas. Gathered disposed work site debris remove safety hazards boost team productivity. Supported customer preferences basic carpentry work installing wooden floors crown molding. Monitored machines operation detect sounds malfunctioning excessive vibration adjusted machines replaced tools eliminate problems. Monitored materials inventory requested items restocking job. Enhanced team efficiency multitasking abilities effectively using hand tools, power tools equipment. Brought materials tools trucks storage facilities work site locations organized expected needs. Provided accurate measurements estimates projects. Consulted customers understand desires help owner meet individual property objectives. Produced parts assemblies quickly efficiently within tolerances. Recognized reported potential project challenges assisted solutions. Determined materials needed daily shift loaded vehicles equipment supplies. Stocker 10/2020 01/2021 Company Name – City State Operated manual electric pallet jacks, safely relocating heavy merchandise sales floor timely stocking. Evaluated supplies product inventory check quality quantity issues returned unacceptable materials vendors. Rotated stock correctly prevent out-of-date products removed aging items main shelving build special promotional displays. Used hand-held devices computers record monitor inventory levels completed audits uncover address inaccuracies. Maintained accurate inventory records provide data use audits completion order requests Checked packages merchandise damage notified vendors. Consistently lifted materials weighing much 150 pounds. Blocked faced products displays shelves accordance company policy. Moved lifted heavy loads merchandise using jack equipment. Collaborated backroom receiving team, working night shifts support inventory fulfillment goals. Greeted customers directed requested products. Helped customers locate desired items transfer oversized items vehicles. Changed sales floor signs show current pricing support product promotions. Assisted maintenance team organizing cleaning warehouse, stockroom store near shift close. Created balanced pallets support efficient safe sales floor replenishment. Maintained fitness order move merchandise efficiently safely. Maintained effective team member communication. Removed debris packaging boxes separated recycling disposal. Answered customer questions provided detailed product information. Demonstrated strong communication skills understanding packing slip processing requirements. Applied proper safety procedures warehouse, stockroom store immediately informed management safety concerns. Performed inventory control, counting stocking merchandise. Placed special customer orders custom special order merchandise. Placed products correct storage locations keep stock areas organized inventory counts accurate. Operated RF scanners track merchandise verify contents containers.",CONSTRUCTION
"IMPLEMENTATION CONSULTANT Summary Results-oriented digital marketing professional background project management digital advertising. Experienced various email platforms (Salesforce Marketing Cloud, Adobe Campaign) dedicated driving customer satisfaction highly-customized email software implementations. Works closely members internal project team external client teams. Leads client calls uncover solution requirements, writes presents requirements documentation client, configures presents software configuration client, trains clients enable Salesforce Marketing Cloud various components. Skills InDesign, Quark XPress, Acrobat, Photoshop, Illustrator, Freehand, Pagemaker, Microsoft Word, Publisher, Excel, Power Point, Pitstop, Quite Box Tricks, Fetch Asura. Experience 11/2013 Current implementation consultant Company Name Certified trainer Salesforce Marketing Cloud, experienced training external client teams various components Salesforce Marketing Cloud, either virtually person. Knowledgeable Salesforce Marketing Cloud components including Email Studio, Marketing Cloud Connect integration, MobileConnect, Journey Builder, Contact Builder Advertising Social Studio. Familiar Salesforce.com basics. Familiar coding SQL write queries Salesforce Marketing Cloud solutions. documentation Experienced writing requirements documentation crafting technical solutions designing flow diagrams clients achieve email marketing campaign requirements utilizing Microsoft Word, Visio Excel. Keeps record project requirement changes updating requirements documentation throughout project. Provides test plans client UAT assist testing configured solution. English major enjoys writing form. Leadership Leads client calls effectively keep projects moving forward minimizing scope creep managing client expectations, keeping client team focused current SOW. software implementations web technologies/technical abilities Aptitude software trouble shooting Experienced web technologies coding HTML, CSS SQL Familiar WordPress Dot Net Nuke frameworks Familiarity relational data data management Consults new existing clients implement solutions perform initial configurations Salesforce Marketing Cloud Adobe Campaign email software campaign solutions, specialization Salesforce Marketing Cloud. Leads consultative engagements include discovery calls solution walk throughs client's marketing focused business teams define, implement review configuration technical business-related communication needs. Crafts project documentation details client's unique business requirements email software solution configurations, include data segmentation various automations aimed automating creating complex client configuration solutions. Provides quality assurance via solution testing creation execution configuration test plans. Provides client support go live phase project, performs ongoing support based SOW requirements. As certified trainer Salesforce Marketing Cloud, conducts virtual onsite training clients email platform various applications within Salesforce Marketing Cloud platform. Experienced various applications integrations SFMC, including Email Studio, Marketing Cloud Connect, Journey Builder, Contact Builder, Salesforce.com, Advertising Social Studio. Identifies project risks issues presents alternatives internal team client team alleviate resolve them. digital media program manager indico july 2012 november 2013. Promoted Digital Media Program Manager Indico, I planned, executed, finalized projects according strict deadlines within budget NACS Media Solutions subsequent name change indiCo. This included coordinating resources team members third-party contractors consultants order deliver programs according plan Print Demand network. Assisted finalizing contracts negotiated project deliverables timelines stakeholders vendors. Responsible defining project objectives, success metrics, overseeing quality control throughout project's life cycle goal creating sustainable profitable business model. Managed Grow Custom initiative co-created marketing, messaging sponsorship package initiative. Contributed writing, layout, content Guide Custom, Grow Custom initiative's informational piece, sold 2,000 copies NACS members. Sold sponsorships, ads advertorials vendors publishers, worked sponsors ensure content ads received deadline transmitted creative personnel timely manner facilitate creation digital print pieces. Coordinated performed technical processes required implementation related ingestion, testing, format revision, distribution output print-on-demand digital files contributed NMS indiCo network, contributed development digital print-on-demand interface tools support file access distribution. Created content around Print Demand Grow Custom initiatives NACS Media Solutions website Facebook site, maintained NACS Media Solutions company website using Dot Net Nuke. Updated maintained company websites various NACS divisions using HTML, CSS Dot Net Nuke. 01/2011 06/2012 digital media specialist nacs media solutions Managed Print Demand project implemented technical processes related print-on-demand digital files NACS Media Solutions. Contributed development digital print-on-demand interface tools, workflows processes support file access distribution. Preflighted corrected book files ensure optimal print quality. Worked outside vendors build print demand network NACS Media Solutions, supplied requirements network worked vendors contract phase completion create viable Print Demand (POD) network. Received promotion June 2012. digital support specialist plain dealer |. 01/1998 12/2008 Responsible processing, preflighting, color correcting, image enhancing ensuring sizes, colors, images content advertisements sent Digital Department via outside customers agencies printed correctly. Ensured final reproduction advertisements optimal everything ad displayed customer intended. Worked well high-pressure, fast-paced environment daily deadlines. Solely responsible processing file transmission various commercial inserts, gang prints, spadeas, Comics direct mail pieces various printers. Education Training 2010 Completed coursework certifications Web Design/Development: Web Design/Development, Polaris online http://www.polaris.com *Studied web design HTML, CSS, SQL 1992 Bachelor Arts English The University Akron － City State English 1992 Bachelor Arts Political Science The University Akron － City State Political Science Interests March 31, 2016 present License 5672023 *Salesforce Marketing Cloud Consultant Certification *July 18, 2017 present License 17482983 *Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov *Studying PMP certification Skills Dot Net, Acrobat, Adobe, go live, Photoshop, ad, advertisements, ads, Advertising, Pagemaker, book, budget, color, com, concise, content, contracts, CSS, client, clients, client relations, customer service skills, client support, data management, designing, desktop publishing, direct mail, documentation, Email, English, fast, Fetch, Freehand, HTML, http, Illustrator, image, InDesign, layout, Leadership, managing, marketing, messaging, access, Excel, Power Point, Publisher, Microsoft Word, Works, network, NMS, personnel, presenting, various printers, processes, coding, project management, promotion, quality, quality assurance, quality control, Quark XPress, requirement, SQL, trainer, transmission, trouble shooting, troubleshooting, unique, Visio, web design, Web Design/Development, website, websites Additional Information March 31, 2016 present License 5672023 *Salesforce Marketing Cloud Consultant Certification *July 18, 2017 present License 17482983 *Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov *Studying PMP certification",DIGITAL-MEDIA
"SPECIAL INVESTIGATIVE UNIT I Summary Energetic enthusiastic insurance professional motivated succeed fast-paced deadline-driven professional environment. Comprehensive knowledge claims adjustments special knowledge identifying elements fraud. Highlights Claims file management processes Insurance fraud expertise Interviewing techniques Database management Strong interpersonal communication skills Self-directed Report writing Analytical Team player Critical thinker Accomplishments Promoted Claims Special Investigator within 1 month initial claims handling. Audit scores consistently exceeded expectations successfully maintained highest audit scores within Special Investigations Unit. Experience Special Investigative Unit I February 2013 February 2015 Company Name － City State My primary mission detect, deter defeat insurance fraud. Worked closely management various departments assist making coverage decisions focus thoroughness, quality, cost control mitigation future risk. Conducted interviews, gathered detailed information completed field investigations. Developed connections local fraud bureaus, district attorneys' offices professional associations. Worked house counsel preparing cases legal purposes. Train claims adjusters identifying fraud working closely addressing coverage issues red flags. Example typical investigations: theft, fire, vandalism, personal injury protection (first party medical payments), third party bodily injury, rate evasion, material misrepresentation application, state losses staged losses. Worked intense case load high pace environment quickly become familiar policies following states: Pennsylvania, New York, Connecticut, Illinois, Texas, South Carolina Georgia. Share intelligence fraud investigators entities, including regularly attended conferences seminars addressing current trends methods combating potential fraud. Field Adjuster II/ Claims Special Investigator October 2010 February 2013 Company Name － City State Investigate coverage liability personal auto policies. My performance within one month general claims handling, I promoted Claims Special Investigator, given responsibility handling sensitive files, often suspicious nature. Reduced loss ratios fair prompt processing claims. Conducted interviews, gathered detailed information completed field investigations. Mentored new members claim staff. Recommended settlement offers negotiated payment arrangements. Obtained necessary information complete proper evaluation injury claims. Drafted statement loss summarize damages, payments underlying policy coverage. Individually responsible high volume work intense, fast paced environment working directly management resolving issues related claim. Manage time work load office field. Investigating residency, employment, automobile history, narratives given interviewees, inspecting vehicle damage Routinely handling theft, fire, vandalism, questionable losses complex files. Warehouse Manager August 2009 January 2010 Company Name － City State Supervised material flow, storage global order fulfillment. Oversaw special orders after-hours, urgent shipping jobs. Unloaded, picked, staged loaded products shipping. Operated Visual 2000, Fedex Ship Manager UPS WorldShip shipping systems efficiently accurately. Oversaw completion highly detailed, custom orders bulk product shipping. Oversaw warehousing storage practices housekeeping. Received incoming shipments reviewed contents purchase order accuracy. Telemarketing, cold calling new clients following leads -utilized ms Excel, ms Word, email. Operations Manager July 2006 August 2009 Company Name － City State Executive position. Key member operations staff event planning. Managed operated day day activities warehouse janitorial staff. Instrumental event planning providing supply options solved logistic aesthetic issues. Evaluated operational records made scheduling adjustments maximize efficiency. Created implemented systems organization sending receiving. Oversaw special orders after-hours, urgent shipping jobs. Unloaded, picked, staged loaded products shipping. Worked independently, think quickly feet constantly solve evolving problems. Independently pulled completed work orders fly adjustments. Routinely planned schedule two weeks advance. Conducted monthly, quarterly yearly inventories warehouse stock. Education Continuing Education 2012 Kaplan Continuing education Infinity Insurance. Bachelor's degree Fine Arts 2005 Pennsylvania Academy Fine Arts － City State Fine Arts 2001 Hussian School Art － City State Four year commercial art school, transferred two years PAFA High School Diploma 1999 Woodstown-Pilesgrove High School － City State Additional Achievements Founder Owner Warrior Class LLC Certified Instructor Israeli Krav Maga",APPAREL
"SENIOR BUSINESS DEVELOPMENT MANAGER Executive Profile Experienced sales executive focused helping others unlock untapped potential. As result interactions, clients tell receive expert, trustworthy, candid, objective business advice make right decisions organizations. They gain clarity purpose, increased confidence decisions, comforted knowing better positioned succeed. Skill Highlights New business acquisition Solution development Drive results Client relationship management Industry thought leadership Executive presentations communications Integrity trust Ethics values Personal learning Customer focus Priority setting Motivating others Core Accomplishments Gartner Winners Circle 2013, 2015 (anticipated) ESI International: 2011 Government Sales Contributor Year ESI International: 2009 Top New Revenue Producer ESI International: 2008 Business Development Manager Year ESI International: 2007-2011 Gold Club Attainment ESI International: 2005-2006 Quota Attainment ExecuTrain: 1996-1997 Caribbean Club Professional Experience Senior Account Executive December 2012 Current Company Name City State Field sales role responsible direct client contract value retention well growth contract expansion introduction new products services. The territory role includes specific major client accounts within State California government carries sales quota $1.25 million+ contract value responsible for: Consultation C-level executives develop implement effective, enterprise-wide strategy maximizes value delivered Gartner's products services Account management outcome increased customer satisfaction increase retention account growth Mastery consistent execution Gartner's internal sales methodology Proficient account planning understanding territory management Manage forecast accuracy monthly/quarterly/annual basis Maintain competitive knowledge focus Ability demonstrate senior sales member leadership coaching, mentoring developing sales AEs Senior Business Development Manager January 2010 December 2012 Company Name City State Similar responsibilities Business Development Manager (below), elevated quota account management expectations. Currently serve Chairperson ESI's Salesforce.com Governance Council, identifies business performance goals, business processes associated metrics supported managed Salesforce.com application platform. The Council consists representatives key stakeholder groups within organization. Significant achievements include: 2011 Government Sales Contributor Year Sale oversight IT project management consulting services engagement State California, one largest kind ESI's 30-year existence. Achieved Gold Club status 2010 (138% $1.65M sales quota) 2011 (112% $2.5M sales quota). Chaired ESI's Salesforce.com User Council 2011. Business Development Manager March 2004 December 2009 Company Name City State Responsible growing ESI revenues annual quota attainment selling project management, contract management, business analysis training professional services large military state/local government entities western US Pacific Rim. Focus shifted exclusively state local government clients Jan 2007. Overall territory responsibilities include: Developing annual sales plan assigned existing targeted accounts designing customer-specific, value-based solutions ensure monthly sales objectives new revenues attained. Developing profiles targeted customer prospects formulating customer contact strategy includes face-to-face meetings, industry association membership, and/or trade show participation. Developing territory management plan links quota commitment forecasted revenue opportunities, identifying gaps designing targeted approaches fill gaps. Executing business sales plan tracking performance successfully closed leads opportunities. Conducting fact finding (through business periodicals web sites) determine prospect needs. Significant achievements include: ESI Business Development Manager Year 2008 Top New Revenue Producer 2009 More doubled inherited annual territory revenue 2004 2006. Exceeded quota expectations year initial year sales territory five consecutive years (2005-2009); 137%, 136%, 129% 2009, 2008, 2007, respectively. Achieved Gold Club status every year starting 2007. Vice President Sales Partner December 2002 March 2004 Company Name City State Responsible leading SkillRamp (formerly ExecuTrain Southwest) sales team growing IT technical certification training program revenues Fortune 1000 corporations large government clients California, Nevada Arizona. Also responsible personally managing sales territory comprised commercial government accounts California Nevada. 1.2M revenue goal 2004. 1 sales revenue among SkillRamp account managers 2003. Vice President Sales Partner January 1999 December 2002 Company Name City State Owner/Partner Las Vegas business, focusing direct client relationships IT technical certification training programs major corporate government clients. Drove territory sales plateau $40K-$50K/month $100K/month within 150 days territory assignment. Acquired 15 market share long established competitor. Pushed local office sales $200K+/month. 2001 Revenue Sold: $1.35M 2000 Revenue Sold: $1.42M 1999 Revenue Sold: $978K. Education Master's Certificate Project Management 2006 The George Washington University City State USA Master Business Administration 2017 Brigham Young University City State USA The BYU Marriott School Management's Executive MBA program designed provide broad management training six core areas study: finance, operations, international business, accounting, organizational behavior, marketing. The curriculum supplemented hands-on work experience opportunity immediately apply test management theories newly acquired skills. Bachelor Arts French University California City State USA GPA: 3-time Dean's List 3-time Dean's List, College Engineering; Completed majority requirements Bachelor Science degree Electrical Engineering. Additional Information Enjoy spending time family, serving church community, European travel. Passionate Francophile, speaker French, assembler Legos.",BUSINESS-DEVELOPMENT
"JOB CAPTAIN DESIGNER Highlights Software Literacy: AutoCAD R14 2000, Aperture v. 5.0, Microstation 7.1, Adobe Illustrator, Photoshop 6.0, Excel, Word Experience 12/2002 Current Job Captain Designer Company Name － City State Worked independently staff members produce high-quality design proposals, presentation drawings construction documents retail hospitality clients. Selected Projects: Steiff Toy Company- Proposal first North American prototype store greater Boston Stride-Rite- Proposal renovation existing shoe store future roll-out design Sodexho- Proposed renovations cafeteria food concessions various college campuses across US, including: Bentley College, UMass, Wheaton College. 04/2000 10/2002 Project Manager Designer Company Name － City State In-house architecture interior design consultant Fidelity Investments. Collaborated domestic international firms stages design construction. Facilitated project initiation consultant selection. Assisted coordination flow information disciplines mechanical, HVAC, landscaping, lighting, furniture finishes. Managed progress work primary design consultant evaluated performance. Prepared design presentations marketing material clients, director Fidelity chairman. Researched building technologies interior/exterior finishes cost analysis. Maintained design library scheduled product presentations learning credits staff. Selected Projects: Seaport Hotel Health Club- Renovations lobby, ballrooms, restaurant, fitness locker rooms Fidelity Broadband Group- 40,000 SF high tech office renovation conference center 39 Eaton Place, London- 5,000 SF renovation existing residence gardens. 09/1998 04/2000 Designer Company Name － City State Worked independently team environment stages design. Collaborated construction documents. Reviewed shop drawings. Attended job meetings. Developed construction/design details in-house site. Managed construction administration. Prepared renderings finish schemes client presentations. Selected Projects: Brighton Landing- 465,000 SF office retail development Cutler Lake Corporate Center- 200,000 SF premier office complex EMC- 50,000 SF training complex cafeteria Fidelity Foundation- 1,200 SF conference center involving historic restoration preservation. 06/1997 09/1998 Designer Company Name － City State Collaborated construction documents. Developed construction/design details. Attended job meetings. Reviewed shop drawings. Construction supervision. Researched zoning code requirements. Field Surveys. Prepared client presentations. Met product reps vendors. Selected Projects: Physicians Health Services- 300,000 SF office complex Playtex Products- 40,000 SF office renovation expansion OCI Chemical- 20,000 SF office renovation. Education 1997 Master Architecture Tulane University School Architecture － City State Skills Adobe Illustrator, Photoshop 6.0, premier, AutoCAD R14, Broadband, consultant, cost analysis, client, clients, design construction, HVAC, interior design, Investments, lighting, director, marketing material, mechanical, meetings, Excel, office, 2000, Word, Microstation 7.1, presentations, progress, proposals, Proposal, quality, renovation, Renovations, retail, supervision, Surveys",DESIGNER
"MANAGER, DIGITAL MARKETING AND COMMUNICATIONS Objective Obtain Health Analytic Consultant position UnitedHealthcare professional career continuing utilize expand analytic, organizational, interpersonal skills. Skills More 19 years experience healthcare, business development, marketing planning analysis. Develop manage website Advocate Physician Partners regarding Managed Care Clinical Integration Population Health Management programs. Mined data provide qualitative quantitative analysis key stakeholders, including executive team, regarding business initiatives. Implement innovative solutions manage improve patient health. Strategies include: incorporating wearable apps patient portal, telehealth appointments, online scheduling immediate care. Extensive knowledge, skills experience technical databases software, Content Management Systems (HTML code), Google Analytics, Google Adwords, Microsoft Office: Excel, Outlook, PowerPoint, SharePoint, Word. Professional Experience Manager, Digital Marketing Communications Aug 2014 Current Company Name Project manager Advocate's new physician profiles. 51% increase new patient appointments producing downstream revenue 32M (based $1,250/patient). 1.3M physician profile views 46% increase total calls YoY. Launched site 3 months. Implemented benchmark assessment reviewed evaluated integrated healthcare systems nationwide. Presented executive summary outlined results recommendations improvements. Develop data-driven strategies transform consumer intent action drive conversions. Project manager AMGdoctors.com. 23% increase visits (YoY) 8% increase pageviews. 41% traffic comes mobile devices due responsive design, social media ad campaigns. 6,648 web appointments scheduled AMG doctors.com 2015, producing 8.3 million dollars downstream revenue (based $1,250/patient). Manager Advocatedocs.com, Advocate's first digital physician platform providing latest alerts, policies, physician referral database. Exponential monthly growth (26%MoM). Collaborated managed care team develop online communications. Monitor expenditures ensure implementation projects cost effective. Senior Web Specialist Jun 2007 Aug 2014 Company Name Implement manage continuous improvements based digital dashboards market research increase effectiveness AMGdoctors.com online marketing initiatives. Research implement effective online strategies optimize Search Engine Optimization (SEO) page titles, content, layout design, meta/alt tags, headings, links, images. Develop Google Adwords campaigns meeting customers, conducting research, developing proposal, developing Google Ads keywords, tracking results using Google Analytics, modifying campaigns improve results. Prepare, present, review reports variety databases within Google Analytics. Identify, prioritize, delegate projects team members. Project elements include edits adding content, design layout, project updates, project review. Senior Planning Analyst Jan 2006 Jun 2007 Company Name Conducted online competitive analysis order identify competitor strategies specific site system growth initiatives. Created presented market assessments recommendations executive management based analytic results. Analyzed physician loyalty market share. Jan 2006 Aug 2006 Company Name Interim Director CRM Data Warehouse. Managed CRM Data Warehouse budget system hospital initiatives. Developed CRM projects determine return investment Marketing department departments within Strategic Planning Growth. Identified internal customers' needs, collected data obtaining customers' objectives using CRM database, interpreted results assist strategic planning marketing. Developed conducted CRM training planning,CRM Analyst internal customers, entailed: data sources, relational databases, setting theories, building filters/queries, creating mail lists, generating standard reports producing demographic profiles encounter analysis determining ROI. Created SQL reports using CRM database. Filtered data Allegra, IDX, Contact Center Database, Credentialing Office, Physician Lists, internal customer/patient source lists. Analyzed compiled results organized report, presented data system/departmental strategic planning. Education Masters Science Public Service Management, Healthcare Administration 06/04 DePaul University Public Service Management, Healthcare Administration Bachelor Science Biological Sciences 5/96 University Illinois Biological Sciences Professional Affiliations Member American Marketing Association. Member DePaul University Alumni Association. Member University Illinois Alumni Association. Awards 2016 BIA/Kelsey GOLOCAL award sales revenue 2016 Best Healthcare Provider Integrated Ad Campaign Internet Advertising Award",ADVOCATE
"MANAGER Experience Manager 11/2013 Current Company Name – City State Manage large global team 50 Managers, Technical Leads Software Developers across portfolio 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, negotiations Fixed Bid, Fixed Scope, T&M SOWs 3rd Party Software licensing. LRPs, short long-term strategic Road Maps, Project Planning Monitoring Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture design complex projects enhancements existing products. All aspects IT Management Hiring, Up/Out, developing trust based highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped SDLC within first 90 days everything-goes Agile (SCRUM) based process, substantially improving on-time on-budget deliveries. Introduced Jira part transformation snowballed centralization fractured implementations adoption thousands people across company. Stabilized key VOD Rights Windows management application many technical challenges including performance data corruption. Improved resiliency platform, reduced technical debt enabling faster features development. Substantially improved MTTR RCA adopting Splunk AppDynamics, establishing proactive alerts detect problems earlier users. Strongly Influenced UI/UX touch-enabled web iOS application used top executives. Established delivered stringent performance, quality reliability requirements. Established cloud-native, 12-factor architecture application deployed AWS using Elastic Bean Stalk, RDS, SNS, related AWS services. Nominated NBC-wide Cloud-first strategic committees. Key role contributions Identity Management (IdM) REST based API reference architectures Technologies included Java, .NET, iOS (Objective-c Swift) HTML, JavaScript, PHP/Drupal OnPrem Cloud-native architectures levels abstraction (IaaS, PaaS, 12-factor, Containerized Serverless. Senior Director 01/2011 05/2013 Company Name – City State Headed Solution Architecture Project Management Office responsible designing delivering marquee consumer facing digital streaming Web, iOS, Android, ROKU, XBOX platforms. My Responsibilities included:. Architectural SME pre-sales business development executives key accounts Target, STARZ, Barnes Noble, Dish Network, etc. Product Strategy roadmaps critical components Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM Digital lockers. Project management, scope management, problem resolution, delivery launch client-company's products customers. Relationship management internal external strategic partners Key Contributions. Helped win $9 million-dollar account Barnes Noble based establishing trust relationship head Nook device development answering proposing solutions tough technical problems. Even wrote Java code video playback DRM content Movies TV Shows Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model authenticate authorize issuing DRM keys video playback encrypted content, garnered interest Charter Communications. Recognized promoted Senior Director within 6 months joining company Other past experience includes. Media Entertainment: Turning around troubled project relationships complete launch Disney's EST video streaming platform-Disney Movies Anywhere, As gesture recognition, I presented framed plaque Disney employees. Regulated Payment Processing: Managing team Business Analysts, Architects Web Developers Green Dot (Mar 2010-July2010) build multiple consumer facing web sites, including Walmart MoneyCard. Company Name processing 12-million home-loans every day Federal HARP compliance requirements. Regulated Finance Lending: First Vice President Countrywide managing team 15 onshore offshore Architects, Developers, QA deliver $1.7 million lead management project ROI $29.3 million. Regulated Finance Lending: Technical Lead Development Manager IndyMac automated underwriting pricing systems. As member team, built first web ecommerce solution US mortgage market. Proposed, brought consensus demonstrating POC, built C++ engine improving performance 75% Detailed Technical Skills Cloud: Amazon EC2, RDS IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar corresponding experience Microsoft's Azure, Heroku Cloud foundry including containers Docker Rkt, orchestration Docker Swarm Kubernetes, Envoy, etc. Keen interest Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering Delivery: Scrum, Kanban eXtreme Programming, Waterfall highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory Nexus. Automated unit testing end-to-end (e2e) testing, code quality, code coverage, test coverage, metrics using SonarQube. DevSecOps incorporating Veracode, Snyk, etc. Canary releases, A/B testing, feature-activated coding methods. Operations disaster recovery defined RTO RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift Objective-C iOS applications. Experience Social Analytics (close-knit Networks Decision Trees) experience supervised learning, Architecture Design patterns anti-patterns. Work History Manager 11/2013 Current Company Name – City State Manage large global team 50 Managers, Technical Leads Software Developers across portfolio 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, negotiations Fixed Bid, Fixed Scope, T&M SOWs 3rd Party Software licensing. LRPs, short long-term strategic Road Maps, Project Planning Monitoring Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture design complex projects enhancements existing products. All aspects IT Management Hiring, Up/Out, developing trust based highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped SDLC within first 90 days everything-goes Agile (SCRUM) based process, substantially improving on-time on-budget deliveries. Introduced Jira part transformation snowballed centralization fractured implementations adoption thousands people across company. Stabilized key VOD Rights Windows management application many technical challenges including performance data corruption. Improved resiliency platform, reduced technical debt enabling faster features development. Substantially improved MTTR RCA adopting Splunk AppDynamics, establishing proactive alerts detect problems earlier users. Strongly Influenced UI/UX touch-enabled web iOS application used top executives. Established delivered stringent performance, quality reliability requirements. Established cloud-native, 12-factor architecture application deployed AWS using Elastic Bean Stalk, RDS, SNS, related AWS services. Nominated NBC-wide Cloud-first strategic committees. Key role contributions Identity Management (IdM) REST based API reference architectures Technologies included Java, .NET, iOS (Objective-c Swift) HTML, JavaScript, PHP/Drupal OnPrem Cloud-native architectures levels abstraction (IaaS, PaaS, 12-factor, Containerized Serverless. Senior Director 01/2011 05/2013 07/2010 12/2010 Company Name – City State Headed Solution Architecture Project Management Office responsible designing delivering marquee consumer facing digital streaming Web, iOS, Android, ROKU, XBOX platforms. My Responsibilities included:. Architectural SME pre-sales business development executives key accounts Target, STARZ, Barnes Noble, Dish Network, etc. Product Strategy roadmaps critical components Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM Digital lockers. Project management, scope management, problem resolution, delivery launch client-company's products customers. Relationship management internal external strategic partners Key Contributions. Helped win $9 million-dollar account Barnes Noble based establishing trust relationship head Nook device development answering proposing solutions tough technical problems. Even wrote Java code video playback DRM content Movies TV Shows Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model authenticate authorize issuing DRM keys video playback encrypted content, garnered interest Charter Communications. Recognized promoted Senior Director within 6 months joining company Other past experience includes. Media Entertainment: Turning around troubled project relationships complete launch Disney's EST video streaming platform-Disney Movies Anywhere, As gesture recognition, I presented framed plaque Disney employees. Regulated Payment Processing: Managing team Business Analysts, Architects Web Developers Green Dot (Mar 2010-July2010) build multiple consumer facing web sites, including Walmart MoneyCard. 10/2009 02/2010 Company Name processing 12-million home-loans every day Federal HARP compliance requirements. Regulated Finance Lending: First Vice President Countrywide managing team 15 onshore offshore Architects, Developers, QA deliver $1.7 million lead management project ROI $29.3 million. Regulated Finance Lending: Technical Lead Development Manager IndyMac automated underwriting pricing systems. As member team, built first web ecommerce solution US mortgage market. Proposed, brought consensus demonstrating POC, built C++ engine improving performance 75% Detailed Technical Skills Cloud: Amazon EC2, RDS IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar corresponding experience Microsoft's Azure, Heroku Cloud foundry including containers Docker Rkt, orchestration Docker Swarm Kubernetes, Envoy, etc. Keen interest Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering Delivery: Scrum, Kanban eXtreme Programming, Waterfall highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory Nexus. Automated unit testing end-to-end (e2e) testing, code quality, code coverage, test coverage, metrics using SonarQube. DevSecOps incorporating Veracode, Snyk, etc. Canary releases, A/B testing, feature-activated coding methods. Operations disaster recovery defined RTO RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift Objective-C iOS applications. Experience Social Analytics (close-knit Networks Decision Trees) experience supervised learning, Architecture Design patterns anti-patterns. Education 2016 Massachusetts Institute Technology M.B.A 2002 UCLA Anderson School Management City State Bachelor's engineering 1993 Thapar University Summary 18+ yrs. experience Information Technology Management proven record servant leader large distributed teams diverse technical environments. Proven record managing budgets, LRPs, product portfolio roadmaps, business cases, software architecture, development operations. Extensive track record nurturing deep relationships within company, vendors, strategic partners standards bodies achieve business goals. Strengths Cloud native architectures drive reliability, performance cost optimizations IaaS, DBaaS, PaaS, Containerized, SaaS Serverless Strategic Digital Transformations using traditional software development best practices bleeding edge, emerging technologies corpus/intent based digital assistants, bots, RPAs, computer vision, NLP, deep learning Blockchain Program Project management Agile/SCRUM/Kanban, DevOps/DevSecOps Metrics, KPIs SLA driven IT Governance Controls including 24/7/365 operational excellence, disaster recovery, continuous improvement software development processes Excellent analytical, problem solving verbal written communication skills; self-motivated fast learner, adaptable fast decision maker even ambiguous situations Management skills include hiring/firing, motivating, retention, performance reviews, SMART goals, conflict resolution, career development, executive reporting, mentoring Highlights NET, Networks APM, Objective-C Agile, Oracle API, Payment Processing Apple, Postgres Budget, Pricing Business development, Problem resolution C, Coding C++, Programming Catalog, Project Management CD, Project Planning Content, Quality Client, QA Databases, Relationship management Delivery, Sales Designing, SCRUM Disaster recovery, SDLC Drupal, Software Developers Ecommerce, Software Engineering Features, SQL Server Finance, Strategy Gateway, Strategic Hiring, Swift UX, TV HTML, Underwriting PHP, Unique IT Management, Vendor management Java, Video JavaScript, Web sites Linux Director Managing Market C# Office Win Windows MySQL Negotiations Network Strategic planning Skills NET, APM, Agile, API, Apple, budget, business development, C, C++, Catalog, CD, content, client, Databases, Delivery, designing, disaster recovery, Drupal, ecommerce, features, Finance, gateway, Hiring, UX, HTML, PHP, IT Management, Java, JavaScript, Linux, Director, Managing, market, C#, Office, win, Windows, MySQL, negotiations, Network, Networks, Objective-C, Oracle, Payment Processing, Postgres, pricing, problem resolution, coding, Programming, Project Management, Project Planning, quality, QA, Relationship management, sales, SCRUM, SDLC, Software Developers, Software Engineering, SQL Server, Strategy, strategic, Swift, TV, underwriting, unique, Vendor management, Video, web sites",BANKING
"ENGINEERING TECHNICIAN Highlights PC Operating Systems, Microsoft Office, Outlook, Internet Experience Company Name City State Engineering Technician 01/2014 Current Analyze documentation ensure production accuracy. Use MS Excel PowerPoint create presentations spreadsheets. Engage engineering resolve production issues. Create maintain production training certifications. Generate training matrix determine eliminate training gaps. Conduct weekly safety audits reduce accidents ensure safe workplace. Use Oracle track material transactions, verify vendor material information, print transfer orders. Point contact Vendor, OSSR, PM, Buyer, Planner Manager many part issues. Initiate stock purge suspected discrepant material coordinate inspection disposition material. Manage weekly MRB meetings provide weekly DMR disposition metrics. Work suppliers resolve issues parts found manufacturing floor. Effectively manage DMR/RTS material initiated test, remotes build activities. Support ""TXZ cover recycle"" effort SR initiation material preparation shipment Japan. Company Name City State Consultant 12/2012 Analyzed determined factors affecting networking needs including hardware attenuation/interference. Set dual network infrastructure utilizing wired wireless routers. Austin Free-Net Dec 2012. Assist design deployment server distribution updates various computer labs. Company Name City State Engineering Technician 01/2011 12/2013 Maintain documentation records. Analyze documentation ensure production accuracy. Managed incoming product shipping process. Assist Manufacturing Engineering team new product production quality procedures. Review production orders provide updates ensure production accuracy. Company Name City State Manufacturing Lead 07/2004 12/2010 Analyzed production orders schedules ascertain types, quantities specifications. Planned production operations, establishing priorities sequences. Utilized Microsoft Office document update status reports. Analyzed production reports resolved operational manufacturing problems ensure scheduling needs. Provided training, supervision logistics coordination. Maintain training certification documentation. Aligned internal resources achieve on-time budget performance objectives. Analyzed reports consulted quality, management, engineering personnel solve problems. Interface customer monitor project progress cost. Assisted administration software database. Installation network systems. Assisted implementing production software high volume manufacturing environment. Coordinate product transition support team. Education Business Administration 2019 University Phoenix Texas Business Administration Professional Affiliations Information Systems Security Association (ISSA) Skills budget, hardware, network systems, database, Dec, documentation, inspection, logistics, meetings, MS Excel, Microsoft Office, Outlook, PowerPoint, network, networking, Operating Systems, Oracle, personnel, presentations, progress, quality, Maintain documentation, routers, safety, scheduling, shipping, spreadsheets, supervision",ENGINEERING
"CUSTOMER SERVICE REPRESENTATIVE Summary My favorite part working able interact people. I love provide Customer Service provide best experience company. My personal experiences made realize I like make call store visit worthwhile customer. My purpose make boring tedious task better experience make happy loyal customer. I mainly worked call centers little experience sales store customer service. Highlights High customer service standards Computer skills power point, word, autocadd, chief architect, word spreadsheet, Excel, internet, intranet. Dedicated process improvement Conflict resolution proficiency Devoted data integrity Troubleshooting skills Proficient Microsoft Office Suite Bilingual Spanish Proficient reading writing spanish Strong writing skills comprehension English Spanish Accomplishments Managed call flow 200+ calls queue per minute. Exceeded corporate target customer satisfaction 2-3 months row several times. Earned cash bonuses Customer Satisfaction several times Experience Customer Service Representative Sep 2014 Mar 2015 Company Name － City State TMG call center I attended customers Medicare RX plans Medicare Advantage Plans. Accomplished customer satisfaction members regarding billing, advising health dental benefits, quoting benefits enrollments. Customer Service Representative Oct 2013 Sep 2014 Company Name － City State Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Improved customer ratings. Sitel call center third party outsourcing company takes billing calls USAA insurance company. My job answer billing inquiries home auto insurance. Successfully set non payment cancellation arrangements, applied payments resolved billing issues. Customer Service Representative Aug 2011 May 2013 Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Developed effective relationships call center departments clear communication. Worked upper management ensure appropriate changes made improve customer satisfaction. Built customer loyalty placing follow-up calls customers reported product issues. Provided assistance customers online orders. Communicated video rentals owed via store portals needed. Besides attending customers phone, I also resolved issues customer requests assistance via emails sent company. Worked management corresponding departments related complaints received customers. Customer Service Oct 2009 May 2010 Company Name － City State I worked Headway Corporate contract (temporary) basis AIG/WNL I opportunity speak clients retirement plans products like 401k's annuities. Maintained up-to-date records times. Built customer loyalty placing follow-up calls customers reported product issues. Agent Apr 2006 Feb 2009 Company Name － City State Represented Nationwide licensed Customer Service Agent Performed quotes changes auto home insurance policies. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Properly directed inbound calls phone queues improve call flow. Floor Sales Associate May 2004 Oct 2005 Company Name － City State Enhanced customer service interacting customers pinpointing search needs product looking for. Boosted sales offering choices taking advantage sale week. Healthcare Provider Aug 1999 Oct 2001 Company Name － City State AHS company cares mentally physically disabled adults. My job consisted helping patients everyday activities, including transportation med administration. Observed documented patient status reported patient complaints case manager. Planned, prepared served meals snacks according prescribed diets. Healthcare Provider Jan 1999 Aug 1999 Company Name － City State Through Manna I cared mentally physically disabled adult. I cared one I long distance employee El Paso, TX. Positioned client comfort prevent skin pressure problems. Documented client records daily flow sheets. Communicated parents client company. Cared client either parents home well transportation needed. Education Associate Arts Interior Design 2004 Amarillo College － City State USA Associate Arts Interior Design Border Institute Technology Amarillo College － City State Began Associates degree moved Amarillo continued finished education Amarillo Interests My interests family enjoying husband children. I love history, arts movies. We love travel, sight seeing visiting family members. Languages I fluent, reading, writing, speaking English Spanish. Skills Excellent interpersonal skills Compassionate trustworthy Detail-oriented Time management Professional friendly Telephone Skills Active Learning ​ Additional Information I like spend time family church family. I like support school fund raisers show appreciation music arts.",HEALTHCARE
"ADJUSTER Experience Adjuster 07/2018 Current Company Name – City State Manage, Investigate, evaluate negotiate moderate high exposure, complex coverage liability claims resulting automobile accidents. Communicate insureds, claimants, witnesses, police parties order gather information regarding coverage liability. Negotiate settle bodily injury claims directly insured's claimants first call. Making sure correct reserves opened exposure. Evaluate medical records, demand packages injury claims determine valuation claim using Mitchell Decision Point Claims IQ. Negotiate settlement injury claims attorneys within first 60 days. Identify fraud indicators special investigation referral. Recognize recovery opportunities regards subrogation salvage. 10/2016 06/2018 Company Name – City State Investigate, evaluate negotiate moderate high exposures, complex coverage liability claims resulting automobile accidents. Recognize excess exposures effectively communicate verbally writing parties. Assist internal external customers problems questions regarding claims phone written correspondence providing high level customer service. Negotiate settle bodily injury claims directly insured's claimants first call. Making sure correct reserves opened exposure. Negotiate timely appropriate settlements claimants, insureds attorneys issue payments. Identify refer suspicious claims Special Investigation Unit. Recognize recovery opportunities regards subrogation salvage. 07/2015 10/2016 Company Name – City State Investigate, evaluate, negotiate settle 1st 3rd party homeowners property claims ranging low high complexity. Managed third party vendors temporary housing, handling claims compliance various state guidelines. Assist internal external customers problems questions regarding claims phone written correspondence providing high level customer service. Facilitated services local police departments vendors assist insured coordination emergency benefits services. Recognized Processed claims needed subrogation. 10/2006 06/2015 Company Name – City State Investigate, evaluate negotiate moderate high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively customers, lawyers, medical providers, insurance agents public personnel involved claims process. Document claims files accurately promptly maintain company metric goals. Provide excellent customer service delivering difficult conversations. Mentoring less experienced adjusters assisting training development. Work History Adjuster 07/2018 Current Company Name – City State Manage, Investigate, evaluate negotiate moderate high exposure, complex coverage liability claims resulting automobile accidents. Communicate insureds, claimants, witnesses, police parties order gather information regarding coverage liability. Negotiate settle bodily injury claims directly insured's claimants first call. Making sure correct reserves opened exposure. Evaluate medical records, demand packages injury claims determine valuation claim using Mitchell Decision Point Claims IQ. Negotiate settlement injury claims attorneys within first 60 days. Identify fraud indicators special investigation referral. Recognize recovery opportunities regards subrogation salvage. 10/2016 06/2018 Company Name – City State Investigate, evaluate negotiate moderate high exposures, complex coverage liability claims resulting automobile accidents. Recognize excess exposures effectively communicate verbally writing parties. Assist internal external customers problems questions regarding claims phone written correspondence providing high level customer service. Negotiate settle bodily injury claims directly insured's claimants first call. Making sure correct reserves opened exposure. Negotiate timely appropriate settlements claimants, insureds attorneys issue payments. Identify refer suspicious claims Special Investigation Unit. Recognize recovery opportunities regards subrogation salvage. 07/2015 10/2016 Company Name – City State Investigate, evaluate, negotiate settle 1st 3rd party homeowners property claims ranging low high complexity. Managed third party vendors temporary housing, handling claims compliance various state guidelines. Assist internal external customers problems questions regarding claims phone written correspondence providing high level customer service. Facilitated services local police departments vendors assist insured coordination emergency benefits services. Recognized Processed claims needed subrogation. 10/2006 06/2015 Company Name – City State Investigate, evaluate negotiate moderate high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively customers, lawyers, medical providers, insurance agents public personnel involved claims process. Document claims files accurately promptly maintain company metric goals. Provide excellent customer service delivering difficult conversations. Mentoring less experienced adjusters assisting training development. Education High School Diploma John F. Kennedy High School Summary Insurance Claims Adjuster 12 year background auto homeowners insurance industry. Looking build long term career dynamic company allows opportunity career growth. Designated Home State All-Lines Adjuster's License Team- Orientated candidate able provide assistance needed complete tasks. Communicate effectively ability adjust audience necessary. Licensed property casualty adjuster multiple licenses several states. Highlights Benefits Excellent customer service Customer service Insurance IQ Mentoring Personnel Police Settlements Phone Valuation Written Negotiation skills Time management Data analysis Personable Skills Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written",AUTOMOBILE
"COMMUNITY RELATIONS ADVOCATE SUPERVISOR Summary To afforded opportunity apply advanced administrative, problem solving, organizational sales abilities towards achieving continuous, improved business performance growing/stable organization. Professional Accomplishments/ Skills Attributes: Developed implemented St. Philips' College Truck Driving Program. Successfully implemented introductory class prospective adoptive parents, increased applicants 80%. Balanced Dave Thomas Foundation/UJIMA budget adhered reporting criteria; increasing options future grant applications. Lead fundraising local schools, churches local non-profit organizations. Possess strong interpersonal relations, written verbal communication skills. Interacts easily people diverse backgrounds, cultures, socio-economic backgrounds. Exceptional organizational time management skills. Ability work well within team, manages multiple tasks, identify resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) Internet. Experience 10/2012 Current Company Name － City State Community Relations Advocate Supervisor Cultivated relationships community contacts, location sponsors, property managers, property owners non-profit organizations Initiated beneficial partnerships local municipalities non-profit organization support company growth organizations (City Houston, Solid Waste Management Department City Santa Fe) Coordinated marketing team various events researching generating referrals 08/2000 10/2012 Company Name － City State Program Director Implementation marketing plans, including product positioning, campaign strategies, market strategy insights. Utilized strong communication public relations skills existing potential clients Organized executed recruitment prospective students various training programs Managed aspects enrollment process including interviewing, advising, tours, orientation, processing paperwork Counseled enrolled students career options job opportunities Cultivated relationships community contacts, location sponsors, property managers, property owners non-profit organizations Administered department operations; duties including training, database maintenance customer service Generated accurate weekly reports client status followed timely manner. Acknowledged consistently meeting trial date deadlines. Supervised team 20-30 team members Adhere Privacy Act Health Insurance Portability Accountability Act (HIPAA) requirements relates confidentiality information released. Created executed recruiting campaigns prospective adoptive parents Developed partnerships support organizational growth board directors, prospective adoptive parents, government local state agencies, business owners, churches non-profit organizations Determined eligibility, oversaw tracked application process; responded various inquires acted advocate prospective adoptive parents encountered difficulty 06/2000 09/2002 Company Name － City State Case Manager Served liaison sponsoring school, St Philips College International Truck Driving Program Implemented program procedures, interviewing process organized operations Spearheaded recruitment prospective students potential employers Identified contacts resources student supportive services (tuition assistance, job placement, etc.) 03/1996 06/2000 Company Name － City State Recruiter Case Manager Responsible recruiting, interviewing, determining eligibility economically disadvantaged youth summer work programs Partnered local nonprofit organizations, county, city state agencies youth market employment opportunities Documented case management services accordance JTPA requirements Education University Houston Clear Lake － City State US Bachelor Interdisciplinary Bachelor Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer local food distribution bank Volunteer Greater Arc Houston Assistant Coordinator San Antonio annual Juneteenth Celebration Dinner Member Council Exceptional Children Certifications HIPAA Professional Affiliations Balanced Dave Thomas Foundation/UJIMA budget adhered reporting criteria; increasing options future grant applications Skills Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network",ADVOCATE
"CONSULTANT Experience Consultant 05/2017 Current Company Name – City State Managed project schedule local remote staff collect Water Main data update GIS system. Develop business process productivity reports manage field book scanning project Water Main data collection project. Provide Application support CIS, Infor CMMS, Neptune AMR applications. Maintained SharePoint site I/T department. Assist Desktop support team desktop application user issues. Developed secure FTP scripts implementation CIS AMR applications Ransomware attack. Utility Solutions Consultant 02/2006 04/2017 Company Name – City State Install configured Cityworks CMMS application, including XML modifications. Led configuration requirements gathering effort Cityworks application implementation. Prepared provided training CIS, Meter Reading software, CMMS applications. Provided Application support CIS, CMMS, AMR applications. Developed data import file layouts Crystal Reports Lucity CMMS application. Performed system configuration Lucity CMMS application. Installed configured Infor Enterprise Asset Management 11.1 application SQL Server database. Led System Administration team design configure user security Infor Public Sector application. Led configuration requirements gathering effort Infor Public Sector application upgrade. Provide Application support CIS, CMMS, AMR applications. Assisted City Cleveland installation AMI Fixed Network. Developed Residential AMI Meter Deployment schedule City Cleveland AMI Project. Led team manage data interfaces City Atlanta Contractor systems AMR replacement program. Develop business process reports manage Automated Meter Reading meter replacement program City Atlanta, Bureau Drinking Water. CEO/Consultant 02/2000 02/2006 Company Name – City State Managed Griffin Technology Group budget, taxes, expenses contracts Hired managed employees, including scheduling client appointments on-site PC support service. Developed Crystal Reports client management team manage business within Customer Information System. Installed configured Crystal Info Server 7. Developed PL/SQL views handle difficult data issues reporting. Gathered requirements management reports, application changes, tracking software. Developed new applications using Access Visual basic Application clients track new projects. Provided Application Support Maximo, Maintenance Management Software CSTAR, Customer Information System. Assisted System Administrators infrastructure upgrades daily administration HP-UX Servers. Information Technology Consultant 10/1999 12/1999 Company Name – City State Developed new PL/SQL Stored Procedures Functions build financial summary data. Developed SQL queries Oracle 8 database. Information Technology Consultant 08/1999 10/1999 Company Name – City State Created new system functionality using Pro C code. Modified existing program fix errors processes. Worked DBA build Oracle triggers procedures test programs. Information Technology Consultant 05/1998 07/1999 Company Name – City State Maintained Enhanced C Uniface program code Unix Shell scripts. Developed new application development environment future MMI software development. Developed new process replace outdated broken processes. Information Technology Specialist 04/1996 04/1998 Company Name – City State Provided development services client client's site. Developed management reports using GQL\User Sybase SQL Server database OS/2 environment. Developed reports database using Lotus Approach 96 Windows 95 environment. Modified maintained Uniface 6.1 Code Windows NT environment, migration Uniface 5.2 OS/2 environment. Senior Programmer 03/1994 04/1996 Company Name – City State Develop maintain application using Uniface 5.2, Oracle 7.3, image software PowerImage. Maintained Oracle database, including creating new tables triggers Application Support. Led sessions users collect requirements, develop new features improve current features application. Education Bachelor Science Computer Science December 1993 GEORGIA INTITUTE OF TECHNOLOGY City State Computer Science Summary Information Technology professional 20+ years experience working various roles. Possesses written verbal communication skills excellent interpersonal leadership skills. Highlights Proficient Software Development Life Cycle, Project Management, Oracle SQL Server databases. Proficient Crystal Reports, Windows UNIX environments, Automated Meter Reading Utility Billing systems, Shell Scripting SharePoint. Programming Languages: C/C++, PL/SQL, Visual Basic, Uniface, PHP, HTML, XML. Skills application development, Lotus Approach, Asset Management, Billing systems, book, budget, Develop business, Business Process Analysis, C, C++, client management, contracts, Crystal, Crystal Reports, Client, clients, data collection, DBA, databases, database, XML, features, financial, FTP, GIS, HP-UX, HTML, PHP, image, ITIL v, Access, SharePoint, Windows, Windows 95, Windows NT, migration, Enterprise, Network, Oracle 7.3, Oracle, Oracle database, PL/SQL, Oracle SQL, Oracle 8, OS/2, PC support, Pro C, processes, Programming, Project Management, Reading, reporting, requirements gathering, scanning, scheduling, Servers, scripts, Shell Scripting, Software Development, SQL, SQL Server, Sybase SQL Server, System Administration, system configuration, tables, taxes, Desktop support, Uniface 6.1, Uniface, Uniface 5.2, UNIX, Unix Shell scripts, upgrades, upgrade, Visual Basic",INFORMATION-TECHNOLOGY
"SPANISH TEACHER Summary Friendly energetic Spanish teacher ten years expertise academic instruction classroom management. Highlights Professional Certification Secondary level Spanish Permanent Certification Secondary Inclusive Education Accomplishments Achieved effective highly effective status APPR evaluations Helped 15 students reach IEP goal graduating Regents diploma Managed classes 23 students Chaperoned 25 field trips school activities Designed twenty weekly lesson plans focused age level-appropriate material. Coached JV girls soccer Coached modified boys soccer Freshman class advisor Talent show coordinator Eighth grade semi-formal coordinator Experience Spanish teacher 10/2003 Current Company Name City State Teach Spanish levels 1A, 1B, II, III. Create lessons incorporating Smart board technology. Administer 8th grade State Proficiency Exam. Administer level 3 Spanish Competency Exam. Administered Student Learning Objective assessments. Received tenure status September 1, 2006. Advised Middle School International Club. Developed taught 6th grade World Cultures Languages program. Chaperoned High School Europe trip (April, 2005). Director Harris Whalen location 06/2002 08/2004 Company Name City State Directed summer recreation camp 2 assistant directors 3 staff members. Supervised 60 children ages 5-14 9-4pm. Planned theme days daily activities children 5-12 years old Supervised managed 5 staff members Interacted parents daily Evaluated trained staff Supervised organized field trips various Rochester locations Director Harris Whalen recreation camp 06/2002 08/2004 Company Name City State Directed summer recreation camp 2 assistant directors 3 staff members. Supervised 60 children ages 5-14 9-4pm. Planned theme days daily activities children 5-12 years old Supervised managed 5 staff members Interacted parents daily Evaluated trained staff Supervised organized field trips various Rochester locations Education present BOCES Novice Teaching Academy Summer 1999 University Madrid, Complutense Master Science Spring 2008 Nazareth College Bachelor Arts Spanish secondary certification Spanish Spring 2003 State University New York College City Spanish certification 7-12 Bachelor Arts Sociology Spanish December 1999 State University New York College City Bachelor Science Sociology Spanish 2004 Northeastern Catholic Junior High School SUNY Fredonia College Ambassador Certifications Permanent Certification, Secondary Spanish Inclusive Education, 2008. Interests Creating fun, interactive, motivating lessons Spanish learner. Skills Strong interpersonal skills Smart board Notebook software Microsoft Office Photography editing slide shows Additional Information SUNY Fredonia Women's Soccer Team captain. SUNY Fredonia College Ambassador",TEACHER
"CONSULTANT Career Focus Analytical results oriented professional 2+ years extensive experience conducting, analyzing interpreting customer, competitor market intelligence across marketing spectrum customer segmentations product categories. Excellent analytical skills strong sense structure logic. Ability prepare high quality presentation spreadsheet models. Passionate providing high quality, cutting edge research understanding complex profile consumers business tap directly habits, aspirations attitudes Hands experience working projects encompassing market analysis, organization structures analysis, competitive benchmarking, financial analysis best practice studies across industries. Demonstrated ability work effectively, independently team environment, atmosphere multiple projects, shifting priorities, deadline pressures. A confident concise communicator excellent relationship team management skills. Possess flexible detail oriented attitude. Summary Skills Familiar SPSS software. Expert MS Word, Excel PowerPoint. Proficient databases Gartner, Forrester, Datamonitor, OneSource, Factiva. Professional Experience Consultant April 2012 April 2014 Company Name － City Capgemini Consulting strategy transformation consulting brand Capgemini Group, 3000 business consultants serving clients across 5 continents across verticals) Key Responsibilities: Investigate understand key business issues across verticals providing clear, concise timely analysis recommendations. Capable designing research methods turn research findings, market data industry knowledge actionable insights, providing critical thinking, insightful forward looking statements impact client's business. Played key role redesigning company's product offerings response quickly changing market researching market extensively developing comprehensive product profiles. Employ wide range research tools, including primary secondary sources alongside quantitative qualitative consumer business research. Liaison directly internal clients project requirements provide continued assistance consulting project. Interact personnel multiple departments various levels organization. Projects Executed: Strategic Research: Conducted independent in-depth insightful research using databases open source part consulting engagement teams developing strategies affect businesses global clientele. Market Study Competitor Analysis: Analyzing market size growth, understanding trends identifying key competitors study dynamic issues events affect industry. Engagements include leading vendor analysis SaaS HCM market, Big Data analytics competitor landscape study IT major client, market analysis green technology manufacturer, etc. Conducted vendor analysis benchmarking study social media monitoring tools identify effectiveness tools. Best Practices Study Benchmarking Best Practices: Preparation in-depth case studies best-in-class organizations benchmarking costs, technologies best practices across multiple verticals. Projects include strategic, financial operational benchmarking leading mid-stream Oil Gas Company, social media benchmarking study leading pharma company, identify leading digital practices wealth management industry etc. Client Interface: Built client relationships advisor order solve critical business problems. Supported client needs timely efficient manner demonstrating sense urgency, tenacity, commitment quality excellent client management. Intern April 2011 June 2011 Company Name － City Pantaloon Retail flagship company Future Group, India's retail pioneer, serving 220 million customers across 85 cities 60 rural locations retail formats Big Bazaar, Central Malls HomeTown) Customer Experience Management: Designed implemented marketing plan included market research data surveys, market analysis revenue forecasts implementation plan. Commercial evaluation Activations: Implemented sales promotion plans new store concepts generate sales achievement targets; coordinated in-store promotional activities new releases special products. Made recommendations financial feasibility activations return investment, based findings. Activations Management: Responsible planning managing activations Bangalore Central order drive sales. Intern April 2008 June 2008 Company Name － City The Goldman Sachs leading global investment banking, securities investment management firm provides wide range financial services substantial diversified client base includes corporations, financial institutions, governments high-net- worth individuals.) Investment Banking Operations: Worked team Treasury Goldman Sachs understand key investment banking operations studied effectiveness key investment banking operations. Recommended revision current threshold amount inbound outbound claims (interest claims, market fines use funds) resulting 58% increase productivity treasury team reducing total number claims 72%. Education Master's Business Administration Marketing Management 2012 Christ University India Business Administration Marketing Management Bachelor's Business Management 2010 Christ University India Business Management Additional Information OTHER ACHIEVEMENTS: Received 'Rewards Recognition Award' within one year service Capgemini Consulting outstanding work delivered month April 2013 Skills Benchmarking, Big Data, business research, Competitor Analysis, concise, Consulting, client management, critical thinking, clientele, Client, clients, databases, designing, financial, funds, Investment Banking, investment management, managing, Analyzing market, market analysis, marketing plan, market research, Market, Excel, PowerPoint, MS Word, Oil, personnel, promotion, quality, researching, Research, Retail, sales, securities, SPSS, strategy, Strategic, surveys, Treasury, wealth management",CONSULTANT
"SR. LEAVE OF ADMINISTRATIVE SPECIALIST Professional Summary HR Coordinator brings 10 years developing efficient payroll benefits processes within corporate human resources settings. Adept learning new industry laws standards, well incorporating relevant best practices new planning coordination. Skills Benefits payroll coordination Superb interpersonal skills Detail-oriented Background checks Time management Exit interviews Staff recruiting retention ADP Fluent English HRIS Lawson Work History Sr. Leave Administrative Specialist 06/2013 Current Company Name – City State Extensive knowledge Section 125 cafeteria plans, FMLA, COBRA, ERISA HIPAA regulations. Responsible analyze coordinate FMLA, STD, LTD, Military, Personal Leaves Worker's Compensation. Makes determinations takes appropriate actions(s) based state federal regulations. Supervise Benefits administration team. ADA administration compliance. Coordinate employees, managers, HR Partners, TPA's, resolve complex leave absence questions. Train management proper leave absence procedures. Review document Leave Absence process locations. Represent organization personnel-related hearings investigations. Works closely Safety Manager Employee Relations Managers implement preventative measures reduce WC claims. Also acts liaison team risk management communicating changes/developments TPA's. Prepares reports statistics lost time absence trends. Human Resources Specialist 11/2012 06/2013 Company Name – City State Conducted employment verifications investigations. Facilitated criminal background check process new hires. Managed aspects leave administration, including employee notifications vendor management, disability programs health benefits. Acted liaison employees insurance carriers resolve problems clarify benefits. Shadowed employees determine accurate description duties skills required position. Handled understaffing, disputes, terminating employees administering disciplinary procedures. Benefits Administrator 05/2012 11/2012 Company Name – City State Responsible directing planning day-to-day operations group benefit programs (group health, dental, vision, long-term disability, worker's compensation, life insurance, supplemental insurances, Health Savings Plan, 401(k) plan retirement plan). Investigated new benefit programs, improve existing programs, supervise monitor benefit administration. Ensured invoices Vendors prepared submitted accurately Accounting. Coordinated annual open enrollment. Leave Absence Consultant 02/2012 05/2012 Company Name – City State Coordinated administration disability leave programs. Advised employees eligibility, provisions, matters related disability leave programs. Consulted advise employees, managers occasionally HR Managers eligibility, provisions, matters related disability leave. Assisted preparation maintenance employee leave communications. Recommended new and/or improved benefit plan processes and/or cost-saving measures. Senior Benefits Analyst 05/2011 11/2011 Company Name – City State Provided innovative solutions evolve benefit offering strategy Delivered annual financial plan reporting inclusive return investment (ROI), metrics measures, demographic plan analytics Analyzed, evaluate present proposed business initiatives and/or issues. Develop recommendations solutions support business Translated customer needs effective, valuable solutions communicate solutions business. Ensured effective efficient operations plans Provided communication, training support stakeholders Managed vendor partners ensure best class products, programs service Ensured compliance local, State Federal regulations. Corporate Human Resources Coordinator 10/2006 05/2011 Company Name – City State Maintained human resources records recording new hires, transfers, terminations, changes job classifications, merit increases tracking leave time. Administered counseled employees leaves absence, FMLA, STD/LTD, Workers Compensation include documentation, reporting, pay communication employee/manager. Liaison TPA managing COBRA enrollments. Assisted preparation employee separation notices related documentation Provide communication, training support stakeholders Organized administered various special projects human resource department policies, new hire booklets, compiling data audits. Handled Tuition Reimbursement approval. Immigration process using E-Verify program. Conducted Exit interviews. Human Resources Benefit Representative 10/2003 10/2006 Company Name – City State Managed daily entries new hires, status changes, terminations, health benefits welfare benefits. Resolved escalated health benefit issues derived Human Resources Service Center. Conducted monthly audits carrier's invoices resolving discrepancies. Liaison TPA managing COBRA enrollments. Managed hiring, enrollment, orientation staff members, physicians, fellows, residents nurses. Conducted new hire orientation annual enrollment benefit's team. Education Master Science Current Penn State University City State Human Resources Employment Relations B.S Human Resources Management 12 2012 Capella University Human Resources Management Certifications FMLA Specialist Certification HR Certification September 2014 Affiliations Benefits Compensation Certification Cornell University November 2006 Affiliations Society Human Resource Management (SHRM) CEB Human Resources Network Skills Accounting, ADA, ADP, benefits, Benefits administration, clarify, directing, documentation, Employee Relations, financial, hiring, HRIS, human resource, Human Resources, HR, insurance, Lawson, managing, Works, PeopleSoft, personnel, policies, processes, recording, reporting, risk management, Safety, SAP, statistics, strategy, vendor management, vision",DIGITAL-MEDIA
"SENIOR EXECUTIVE FINANCE Profile To part Esteemed Organization, gives immense opportunities growth innovation thereby rendering satisfaction self employer way performance. Should see responsible position massive work efficiency, increase image organization. Aim effective growth strengthen work location work group order maximum progress. Have wonderful 6.5 years experience corporate environment Sharp analytical ability quick grasping capabilities Working per given timelines month end year end activities Ability understand core issues identifying weak areas view improve upon Have excellent organizational management skills Effective communication skills Skill Highlights ERP Packages SAP ECC 6.0 Tally. ERP9 Operating System: Windows 95/ 98/ 2000/ NT/ XP Office Tools :MS Word, MS Excel, MS Power Point Office 2000/2002/XP/2003 Accomplishments Being part Accounts Payable team, streamlined procedure process Custom duty, Air/Ocean Freight clearing charges payments Developed format On Due Overdue payments list, required time payments creditors. Awarded resolving overdue issues major suppliers making account current. Constant appreciations CFO GM ensuring prompt payments clearing outstanding payment issues. Appreciation functional head assisting resolving issues critical suppliers ensuring prompt payments. Developed payment tracker time vendor payments Foreign Local vendors Developed GL guidelines circulated regional offices Developed Manual BRS format simplify month end close activities Mass Upload JV simplify month end close activities. Experience Senior Executive Finance 08/2008 09/2015 Company Name Resolving payment issues ensures timely payment vendors (Including Local foreign vendors) Assisting regional accountants AP/GL/GR/IR related issues Posting admin related invoices like Rent, Electricity Office Maintenance cost centre allocation Posting import related invoices Pan India business area Acting single point contact related party payments reconciliations Working GR/IR report following procurement commercial team non-receipt invoice copies resolving PO issues General Ledger guidelines create review quarterly basis Updating Forex rates SAP based RBI Website GRIR Analysis GRIR reporting Clearing excess GRIR To prepare A1 outward remittances Invoice ,Original BOE, BL supporting submit bank making payment Booking customs duty, EDD freight clearing invoices thru MIRO normal booking Booking purchase related statutory related invoices Sundry Creditors ageing analysis submit report functional head Posting special GL entries like Down payment, Employee advance Imprest Supplier advances ,down payment reconciliation submit report functional head Preparing Bank reconciliation statements To account petty cash expenses daily basis Prepare monthly petty cash statement top Processing final settlement payments resigned employees Co-ordination support internal external auditors audit requirements Accounts Executive 07/2005 07/2008 Company Name Handling Petty cash daily basis Preparation journal vouchers commission statement General ledger Reconciliation Sundry debtors creditors Analysis Preparation Bank reconciliation statement month wise Inter Branch reconciliations Monitoring branch Accounts Maintain Fixed Asset register Making vendor payments Preparation kinds MIS Reports Internal audit branches Cash flow fund flow preparation Making Journal entries TDS, Service Tax, ESI P F. Monthly Book close activities Receipts Vs Payment Analysis Education M.B.A Finance Manonmaniam Sundaranar University Finance Bachelor Commerce Master Business Administration B.com Kamaraj College Arts science affiliated Manonmaniam Sundaranar University Languages English, Tamil, Arabic (Read Write) Personal Information Age Date Birth 35 Years 24.05.1980 *Marital Status Married Additional Information Personal Profile *Age Date Birth 35 Years 24.05.1980 *Marital Status Married Nationality Indian Passport Number L9870873 Declaration The furnished information true correct best knowledge belief. Place: Yours Faithfully Date: S.Mohamed Mohideen Skills Accounts receivables, Accounts Payable, AP, Arabic, Bank reconciliation, Book, Cash flow, English, ERP, ERP 9, Finance, Fixed Asset register, Forex, functional, General Ledger, GL, HR, Internal audit, logistics, MS Excel, Office, Office 2000, MS Power Point, 2000, Windows 95, 98, NT, MS Word, MIS, month end close, Operating System, payables, Procurement, Express, Read, reporting, Sales, SAP, Tax, TDS, Website, wise",FINANCE
"HR SPECIALIST Summary Dedicated, Driven, Dynamic 20 years customer service expertise. Motivated maintain customer satisfaction contribute company success emphasis personnel process management. Solid team player proven ability establish rapport clients. Skills Type 50 wpm 10-Key touch Microsoft programs Word, Excel, Access, Outlook, PowerPoint Personnel management Telephone inquiries specialist Excellent customer service skills call quality customer satisfaction primary focus. Inbound Outbound contact center experience Excellent oral written presentation seasoned conflict resolution Experience Hr Specialist May 2007 Oct 2008 Company Name － City State Accenture Peopleline Email Management Team. Received inbound emails clients initial point contact answer questions related HR policies, practices resolve issues. Helped client answering inquiry, resolving issue routing email caseworker resolution. Recorded tracked client issue via case management tool initiation resolution. Maintained records customer interactions transactions documenting details inquiries, complaints, comments well actions taken. Customer Service Representative Mar 2007 Feb 2008 Company Name － City State Maintained records customer interactions transactions documenting details inquiries, complaints, comments, well actions taken. Developed implemented filing delivery methods FMLA Short Term Disability documentation respective global clientele. Facilitated communication Absence Management Team clients internal departmental teams. Organized maintained payroll people services database management system. Communicated clients internal/external departmental teams mitigated risks resolutions regarding policy, transactions queries Call Centre Shift Supervisor Aug 2003 Mar 2007 Company Name － City State Answered Dispatched calls Medical Professional clients San Antonio surrounding areas. Provided call monitoring ensure staff adhering quality call control. Maintained On Call books various medical staff ensure correct staff contacted hours weekends. Education Training Certificate Completion *Business Administration 1997 Texas A&M Extension Services － City State Skills 10-Key touch, Type 50 wpm, filing, Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word",HR
"ADJUNCT INSTRUCTOR, VOLUNTEER CAREER ADVISER Professional Summary Administrative professional extensive experience academia, sales, customer service number venues. Highly competent persuasive customer communication particularly evidenced six years serving on-line sales consultant business owner. Desires position customer service compelling communication plays strong role. Core Qualifications Results-oriented Excel areas customer service Client-focused Microsoft Office Reports generation analysis Contract negotiation/review/drafting Quick learner Training development Experience Adjunct Instructor, Volunteer Career Adviser Oct 2013 Current Company Name － City State Teach courses American International Politics. Work career staff assist undecided graduating seniors. Consultant (Company dissolved due declining economy) Jan 2009 Current Company Name － City State Began consultancy professional academic writer specializing grant writing projects. Currently completing coursework extension program University California Irvine program certification Independent Educational Consultant. Organizational Culture Advisor, Customer Service Agent (Project work) Jul 2014 Oct 2014 Company Name － City State Performed duties related sales promotion architectural products. Worked Vice-President conceptualizing new ways workforce training. Apparel Associate -Seasonal Position Jan 2014 Jan 2014 Company Name － City State Maintained organization fitting rooms. Managed return purchases. Worked register times peak business. Secretary Board Directors Oct 2012 Oct 2013 Company Name － City State Liaison Board ameliorate tensions parties time Theatre closed. Director Education Programs Oct 2005 Jan 2009 Company Name － City State Conceptualized designed program retain Millennial Boomer talent early career stages facilitate cross-generational collaboration. Worked CEO development national marketing strategies product Millennial ""at-risk"" students, responsible assessments debriefings key client stakeholders. Director Career Services Jul 2002 Oct 2005 Company Name － City State Changed career services office career development/service learning model based Cognitive Information Processing model (one 16 centers nationwide). Realized 40% increase student usage services 67% increase job placement. Developed Leadership Fellows Program national experiential learning opportunities. Changed curriculum include course rising sophomores/transitioning juniors: ""Seminar Career Development Professionalism"" combining theory extensive praxis Received institutional recognition based Center achievements. Personally recognized one 3 departmental directors achieve highest levels performance excellence, i.e. pushing University forward."". Graduation Auditor/Adjunct Assistant Professor Oct 2001 Apr 2002 Company Name － City State Served assistant registrar addition reponsibilities auditing every senior suitability graduate. Also taught courses Visiting Assistant Professor. Adjunct Associate Professor/Academic Advisor Oct 1996 Apr 2001 Company Name － City State Taught 6 classes Organizational Behavior Politics. Advised 100 students. Education B.A Middle East Studies May 1986 Fordham University － City State US GPA: Summa cum Laude Summa cum Laude Middle East Studies, Recipient High departmental honors. M.A Political Science 1989 Fordham University － City State USA Graduated GPA 4.0. Professional Affiliations I worked NACE NAACADA (Academic organizations). I constantly attend either person (DC) on-line meetings host organizations offer professional guidance advice, Skills Academic adviser analyst. Consultant strong client focus, grant writing. Leadership skills several venues, marketing strategies, office skills, sales, published technical writer. Additional Information HONORS AND AWARDS Chapter Member design team Top National Award Winning Millennial Emotional Intelligence Assessment Product ""Education-In-Motion,"" HR Executive, 2006 Highest Professionalism,"" University Charleston, 2002-2003 Outstanding Service Award 2001, New York University New York University Dean's Dissertation Fellowship 4",APPAREL
"TEACHER Summary Highly motivated hard working Medical Assistant knowledge technical medical support excellent communication skills seeking opportunity contribute daily duties responsibilities clinical administrative capacity. Clinical Skills- Medical Terminology, Anatomy Physiology, positioning draping patients preparation examinations, measuring/recording vital signs (blood pressure, temperature, pulse, respiration, height weight,) administering oral medications providing patient education, administering injections (IM, ID, Sub-Q, Z-track technique,) performing phlebotomy (Butterfly, Vaccutainer, Needle Syringe, Capillary,) current Cardiopulmonary Resuscitation Certification, cleaning sterilizing examining rooms equipment. Administrative Skills- Customer service experience, proficient Microsoft Office Suite various operating systems, scheduling appointments multiple Doctors various software applications, knowledge ICD-9 CPT billing coding procedures, handling co-payments verifying insurance, inputting patient information patient files, competent standard office equipment procedures, excellent interpersonal communication skills-verbal written. Experience 01/2013 Teacher Company Name － City State Taught Letters, Numbers, Arts Crfts 3 4 year olds. Monitored children general classroom periods lunch nap times. Cleaned areas classroom end day. 01/2012 Medical Assistant Company Name － City State Measured Recorded vitals, Assisted Doctor examinations, Administered injections, Cleaned sterilized equipment, performed light front office duties, Documented patient information portable computers EMR software, Provided patient education. 01/2011 Medical Assistant Company Name － City State externship Measured Recorded Vitals, Performed range-of-motion exercises, Administered ultra-sound exams, prepared examination rooms, provided excellent patient care. Education Training 2012 Clinical Medical Assistant South West Schools － City State Program consisted approximately 800 hours training, nine-month period, time clinical medical hands-on skills learned practiced including Medical Terminology Anatomy Physiology. 2010 High School Diploma Holy Cross High School － City State Skills Anatomy, Arts, EMR software, front office, injections, Letters, Medical Terminology, patient care, Physiology, ultra-sound",TEACHER
"HR CONSULTING Summary 7+ years Experience HR Partner experience facets Human Resource Function. Extensive background HR generalist affairs, including experience Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits compensation, HR records management, HR policies, Jobs Competencies. Demonstrated success negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience Recruitment: Full life cycle recruiting involving Resourcing, Sourcing Interviewing, Placement On boarding. HR Generalist Responsibilities Benefits/Payroll Administration HR Policies Procedures Performance Management Data analysis Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation On-Boarding SAP HR Database access Training Development Organizational Development Compensation Benefits Experience 07/2009 01/2014 HR Consulting Company Name 07/2008 05/2009 HR Coordinator 05/2007 06/2008 HR Assistant Company Name I able reduce employee attrition 5% Business Unit higher Employee connect rolling programs boosting employee morale. Worked developing existing Employee Appraisal process comprehensive Performance Management process resulting optimized process flow. Helped Senior Leadership team defining crisp Career Path technical Managerial positions. Devised special program High Performers Organization leading differentiated career trajectories retaining cream layer Organization. Worked optimization existing Reward Recognition process. Developed internal job portal aimed providing collaborative environment facilitate Internal sourcing. Worked 360 degree feedback process Managers. Performance Management Conduct awareness sessions Company's performance management philosophy, tool etc Annual Increments Promotions manage end end closure Compensation increment promotion cycles including budget calculation distribution. Handle Performance Improvement Plan bottom performers handling disciplinary processes warnings termination. Manager Feedback/ Skip Level administer skip level provides feedback manager acts development tool improvement People Engagement Project Level Engagement Survey administer survey various strategic accounts understand health account. This includes context setting employees, administrating survey, feedback collation, analysis, account specific action plan collaboration managers All Minds Meet Organize meets connect employees Top Level Leadership Monthly HR review delivery leadership team review educate various people aspects/concerns Rewards Recognition Recognize right talent, approval nominations rewarding them. Fun activities Fun teams formed account level assist come regular fun charter People Management Retention Management come proactive measures retain top talent Attrition Management discussion resigned employees exit management Relocations Transfers approval onsite offshore compensation fitments relocation offshore assimilation Operational Activities Prepare maintain Human Resource Information system records/Employee files various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing data projecting Trends enable better business decisions. Handling Orientation On boarding new employees. Providing processing payroll Inputs. Managing Employee benefits Medical Insurance. Coordinating Training Development needs employees. Maintain compliance federal state regulations concerning employment. Work corporate group running Organization Development activities. Planning birthdays, employee group events. Handling leave management systems maintaining timesheets. Keeping employee policies procedures updated educating employees positive reinforcement. Recruitment: Working hiring managers Recruitment planning. Identified, engaged, recruited qualified candidates performing sourcing activities as: market Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, local networking events. Conducted interviews assess skill level, presented candidates client review final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed Managed Mentor Me"" program motivate high performers Organization. Handled team 3 members made highly successful program. Education 2007 MBA Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors Commerce BNDC University Karnataka University Masters Business Administration Interests ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS Skills benefits, budget, client, delivery, hiring, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, MIS, negotiations, networking, Internet research, optimization, Organization Development, payroll, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, seminars, strategic Additional Information Team Spot Award best team driving Performance Management Team Lead Award Mentor Me Program"" HUMAN RESOURCE GENERALIST CORE FUNCTIONAL STRENGTHS PROFESSIONAL EXPERIENCE ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS",HR
"DESKTOP SUPPORT ENGINEER Profile Dedicated System Center 2012 Administrator/Desktop Support Engineer nine plus years providing effective management support process. Administers implements Global IT change management forty cities domestically 10 cities internationally. Effectively prioritizes goals performs short deadlines increase productivity without sacrificing quality. Proficient day-to-day Administration System Center Configuration Manager 2012 R2 (SCCM 2012). Provide technical support staff customers responding following-up internal external customer support problems. Core Qualifications Windows 7 Image Deploying via SCCM 2012 R2. Windows 7 Windows Server 2008 R2 Patch Management. Application Deploying. Task Sequence Development. Professional Experience Desktop Support Engineer August 2012 Current Company Name － City State Develop, manage maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications utilization System Center Configuration Manager 2012 R2 (SCCM 2012). Critical Required Software patch management Windows 7 Windows Server 2008 utilizing SCCM2012 R2. Operation System Deployment (OSD) Application creation within SCCM2012 R2. Work directly customers order ensure quality solution delivered issues identified, escalated resolved proactive manner. Review optimize workflow, procedures, processes, systems (call center, ticketing, reporting, remote access) tools. Administer manage Exchange mailboxes distribution lists. Assist migration troubleshooting Microsoft Office 365. Coordinates provides evaluations proper escalation process Application network issues. Advanced knowledge repair software requirements Dell Lenovo devices. Designates software install configurations thousand computer systems globally. Troubleshoots hardware software desktops six departments domestically, three internationally. Performs upgrades operating systems simultaneous logging, tracking, resolving matters pertaining network connectivity, printers, software application malfunctions. Monitors, tracks communicates progress assigned incidents closure. Create update trouble tickets required standard procedures. Responsible managing, maintaining monitoring datacenter, server, network, LAN WAN. Responsibilities also include limited providing 2nd 3rd level support internal external users. This involves network server's problem identification resolution proactive response alarms, reactive response trouble calls coordination repair activities internal external agencies. Possess critical thinking effective troubleshooting skills ability quickly accurately determine source problem, identify possible solutions, select appropriate solution, implement solution timely manner. Information Technology Technician January 2011 January 2012 Company Name － State Disassembled, troubleshot, repaired following PC hardware: Motherboards, processor, hard drive, floppy drive, CD drive, power supply, IDE Cables, SATA Cables, fans, NICs, Video cards, sound cards, memory, keyboards, mouse, monitors, speakers. Upgraded 100 computers new Operating Systems (Windows 7). Configured Computer Images future deploy utilizing Windows Deployment Services (WDS), configured servers new Operating Systems (Windows Server 2008) Hard Drive Devices Configured Email Internet connectivity end users. Created users Active Directory. Aviation Ordinance Supervisor January 1997 January 2009 Company Name － State Supervised 130 Navy personnel buildup, storage, movement Navy ammunitions Inspected, maintained repaired aircraft mechanical electrical armament/ordnance systems Supervised operation aviation ordnance shops, armories stowage facilities Managed accounting systems, rework airborne weapons/systems/equipment, conventional weapons qualification/certification programs, afloat ashore. Performed requisition of, received, inspected, stored issued ammunition; made reports excesses, shortage damages; conducted inventories; reconciled posted discrepancies; prepared maintained Ammunition Transaction Reports Transaction Item Reports required; inspected compliance directives applicable Notice Ammunition Reclassification Coordinated expedited flow work materials within departments establishment according production schedule. Duties included reviewing distributing production, work, shipment schedules; conferred department supervisors determine progress work completion dates; compiled reports progress work, inventory levels, costs, production problems. Supervised inventory accountability Navy Assets. Education Bachelor Computer Science Network Security ECPI University － City State Network Security Certifications Microsoft Cerified Profesional Skills accounting systems, Active Directory, Cables, CD, change management, hardware, critical thinking, Client, Customer Service, customer support, Dell, desktops, Email, Hard Drive, IDE, Internet connectivity, inventory, LAN, managing, materials, mechanical, memory, access, Exchange, Exchange Server, Microsoft Office, Windows 7, Windows, migration, weapons, Monitors, Motherboards, Navy, Networking I, Network, NICs, Operating Systems, PC hardware, personnel, power supply, printers, processes, progress, quality, reporting, Routers, servers, sound cards, Switches, technical support, troubleshooting, upgrades, Video cards, WAN, workflow",AVIATION
"GUNNERY SERGEANT Core Qualifications Detail oriented Budget planning Windows proficient Mac proficient Active Directory Microsoft proficient Leadership skills Resource management Experience Gunnery Sergeant January 1997 January 2014 Company Name Specialist Company Name Administered, designed, installed, maintained, repaired network data communication links fiberoptic cabling. Supported myriad computer network operating systems servers. Provided direct hardware software support, installation/configuration support 5000 users, computers, laptop, printers, peripherals. Manage, supervised, trained 40 personnel given time multiple work shifts constantly changing environment. Implemented policies directives streamline maximize productivity personnel. Maintained Windows Linux/Unix HP-UX based servers performing data management, backups restore, troubleshooting preventative maintenance ensure minimal downtime increased productivity throughout entire organization. Oversaw successful completion several windows platform migration workstation server Network administration, design, installation utilizing fiber-optic, tactical fiber-optic cabling, Cat 5e cabling allowing quick efficient reorganization IT assets Cisco Alcatel switch router installation administration, ADP trained Responsible officer IT assets Unit responsible maintaining accurate inventory 3000 computers, printers, peripherals. Information assurance manager (IAM) Organization, ensured compliance DOD IA standards. Responsible ensuring IAVA, antivirus install updates throughout organization Manage helpdesk via phone email fielding trouble calls customers resolving escalating required. Create, modify, delete user accounts. Initiate, manage, track, close, perform trend analysis maintenance actions. Used trouble ticket system (Track IT!, Remedy) Organizational tools. MAGTF Planning Specialist Baghdad, Iraq Responsible logistical support; typical duties included updating plan information unit-level detail operating/managing force deployment planning's automated data processing tools. Created force reports properly formatted forwarded electronic mail, files newsgroup message traffic. Provided support preparing, planning, mapping, tracking routes 50 personnel daily basis. Developed reports Supervisors weekly basis using Command Post Future (CPOF) system. Maintained constant contact personnel providing needed support. This resulted zero loss personnel assets saving government $50 $100 million. Aviation Supply Specialist Validated customer requirements, processed requisitions, submitted requisitions, initiated appropriate follow-up actions, processed delivered material accordance government regulations procedures. Maintained Inventory Procured assets allowable limits Perform functions necessary provide logistical support aviation activities. Performed tasks dealing aviation supply support, including financial management, inventory management, material management, personnel staffing requisitioning procedures. Education Bachelor Science Information Technology October 2012 Columbia Southern University － City State Military Occupation Specialty Training Information Technology Aviation Supply Course *Yellow belt trained Continuous Process Improvement Awareness Skills Active Directory, streamline, ADP, antivirus, Budget planning, cabling, Cat 5, Cisco, Communication Skills, hardware, data processing, data management, Detail oriented, electronic mail, email, financial management, government, government regulations, HP-UX, inventory management, Inventory, Leadership skills, Linux, Mac, managing, Windows, windows platform, migration, Network administration, network, operating systems, Organizational, peripherals, personnel, Personnel management, policies, printers, Process Improvement, quick, router, servers, staffing, switch, software support, phone, trend, troubleshooting, Unix Additional Information KEY QUALIFICATIONS *Active Secret Clearance *Stress Management AWARDS Joint Service Commendation Medal Joint Service Achievement Medal Navy Marine Corps Achievement Medal Joint Meritorious Unit Award Navy Unit Commendation Marine Corps Good Conduct Medal National Defense Service Medal Afghanistan Campaign Medal Iraq Campaign Medal Global War Terrorism Service Medal Navy Sea Service Deployment Ribbon",AVIATION
"BUSINESS BANKING SPECIALIST Summary Top-performing professional 6 years experience banking finance. Seeking take next step career Regional Banking Branch Manager 2. Prior experience role business advocate Basic knowledge understanding retail and/or small business products strategies Knowledge understanding mortgage industry retail banking operations Experience sourcing small business clientele Ability provide exceptional customer satisfaction retain grow customer banking relationships Skills Microsoft Excel, Microsoft Word, Microsoft Outlook Languages Fluent English Spanish- Reading Writing Experience 01/2016 Current Business Banking Specialist Company Name － City Effective organizational, multi tasking, prioritizing skills Excellent verbal, written, interpersonal communication skills Proficient proactively sourcing, acquiring, building, maintaining relationships customers colleagues High motivation ability successfully meet individual team goals Ability work independently without supervision Basic Microsoft Office (Word, Excel, Outlook) skills. 01/2014 01/2016 Personal Banker Company Name － City Experience leading participating events activities local networks professional organizations, chamber commerce professional business groups. Overseen branch platform teller side management making sure Customer Experience top mind times. Mitigating losses Risks branch. Coaching moment conducting bankers tellers DBE's, providing constructive feedback peers. Partner branch manager service manager coach mentor team members. Conducting morning huddles meeting go updates options improve customer experience present conversation button customers. Covering branches management branch. Attending Business Hubs every Thursdays. Responsible satisfying customer service needs assist succeeding financially quality retail product sales referrals. Performs wide range services including exercising excellent customer service customer interactions following Teller referrals. Primary functions surround proactively servicing mass-market customers, referring customers areas bank complex products services. Ability speak clearly, succinctly, accurately using pleasant tone using common conversational courtesies Attending Business hubs every Thursday business partners fellow team members part Business Advocate role. Call assigned business leads attend feet street every Thursday introduce local businesses. Experience interacting positively difficult hostile customers. Providing Notary Service customers non customers. Building long term relationships customers deepens understanding customers' financial needs provides professional suggestions. Stay within store policy procedure, mitigating losses. Provide personal financial counseling, assist lending services, build relationships existing customers sustain high satisfaction ratings retention. Review approve checks cashing, answer questions accounts, loans, statements. Assist customers loan account application process. 01/2013 01/2014 Lead Teller Company Name － City Manage Teller's work flow ensure success daily cash balancing, building great rapport customers, meeting referral sales goals- maintaining ethical positive work environment all. Requires little supervision juggle variety tasks including exercising excellent customer service customer interactions managing resolving customer conflicts. Follow procedures minimize errors reduce fraud. Provide customers new products services help succeed financially. Create, train, coach successful service sales team. Ensure compliance audit operational regulations guidelines bank. Support Service Manager daily operational tasks Assisting resolving difficult customer service issues quick professional results. Education Training High School Diploma Math University California, Riverside － City State United States Skills Customer engagement, clerical support ability interact effectively diverse group individuals various ages. Excel interfacing others levels ensure organizational goals attained. Proactive approach build long lasting customer relationships expanding client portfolios. Possess excellent interpersonal, analytical, organizational skills.Excel within highly competitive environment effectively managing, training motivating diverse team. Excellent working knowledge using IBM MAC systems; Microsoft Excel, Microsoft Word, Microsoft Outlook. Fluent English Spanish- Reading WritingBeing recognize Merchant manager, Retail Small Business Credit Consultant, Payroll Partner numerous times. Being nominated Searching Stars attending dinner ceremony. Notary Public Activities Honors Honor Society",BANKING
"ENGINEERING SERVICES MANAGER Executive Profile A results driven Controls Engineer Project Manager 20 years experience manufacturing. Skilled Industrial Automation Process Engineering strong mechanical design background. Proven ability lead motivate high performance teams. History building systems improved functionality productivity, consistently meeting critical requirements. Skill Highlights Proficient process engineering applying process needs available technology improve production availability uptime. Proficient process engineering applying process needs available technology improve production runablility uptime. Professional Experience Engineering Services Manager 02/2013 － 08/2015 Company Name City State Accountable maintaining efficiency effectiveness production manufacturing processes required manufacture high quality product repeatable cost effective manner provide overall customer satisfaction. Manage engineering services provision energy sources. Accountable mechanical repairs, design construction within departments resources engaged provision services internal external. Support waste water operations providing advanced troubleshooting Siemens PLC's. Configured WINCC SCADA system. Ensure expenditures supplies staffing optimized maintained within budget. Developed asset management software track cost, asset history work order tracking. Performed advanced troubleshooting PLC support plant equipment. Electrical Superintendent 05/2008 － 02/2013 Company Name City State Primary responsibilities include supervising coordinating electrical instrumentation activities. Accountable proper operation automation controls production equipment, power distribution systems, plant communications (phones, networks) security systems. Managed projects installation new equipment, design concept installation start up. Managed large network Allen-Bradley PLC's, including ControLogix, CompactLogix micro controllers FactoryTalk View ME SE human machine interfaces. Managed installation startup several new projects $1MM: HG Molenaar cooker/cooler, Buscetto steam peeler, Navatta steam peeler, Zilli-Bellini diced tomato filling line. Perform advanced troubleshooting PLC support plant equipment. Trained electricians instrument technicians advanced VFD troubleshooting configuration, PLC programming, process control applicable regulations including NFPA 70E NEC codes. Project Manager 05/2005 － 05/2008 Company Name City State Responsible review interpret proposed designs, drawings, specifications suitability initiate revisions appropriate. Managed team 5 engineers design various machine sections ensure on-time project completion. Supervised mechanical electrical assembly equipment ensure sections completed time meet customer specs. Managed cross-functional teams insure time installation equipment customers facilities. Coordinated vendors contractors complete equipment installation. Developed administered project budgets fiscal controls, contracts, quality control provisions projects. Facility Supervisor 04/2004 － 05/2005 Company Name City State Managed activities 6 maintenance personnel. Accountable projects involving construction new buildings facilities, also alteration modification existing units. Performed advanced troubleshooting repairs production equipment, hydraulic presses, autoclaves equipment used composite molding. Design, layout installation industrial automation used production equipment. PLC HMI programming, primarily Allen-Bradley SLC500 platform. Maintenance Manager/Safety Environmental Manager 01/1996 － 04/2004 Company Name City State Tyco purchased facility 2001. Managed operations activities plant maintenance engineering personnel. Accountable compliance applicable federal, state local laws regulations, securing required permits, coordinating local authorities. Maintain proficiency applied understanding aspects plant engineering including: Electrical systems Circuit planning, Power distribution, Illumination, Instrumentation controls, Electrical machinery, Codes standards. Mechanical Systems HVAC, Pumps piping plumbing, Compressors compressed air systems, Power transmission, Material handling storage, Fire protection, Structural design analysis, Building life safety codes. Maintenance Systems reliability, Understanding drawings specifications, Maintenance programs management, Preventive predictive maintenance practices, Maintenance parts supplies inventory management, Building grounds, Housekeeping. Administration Supervision Manpower planning, Personnel development, Labor relations, Project administration management, Record keeping. Environmental, Safety Health management Noise control, Air quality control, Water quality control, Solid waste handling, Hazardous materials controls, Regulations codes standards. Responsible installation, programming, maintenance operation new material handling control system. Created custom database production/accounting programs Microsoft Access. Performed advanced troubleshooting plant equipment. Converted antiquated Modicon PLC control system Allen-Bradley PLC Wonderware man machine interface(HMI). Trained plant maintenance personnel PLC programming, AC/DC drive troubleshooting advanced electrical controls troubleshooting. Maintenance Technician 04/1995 － 12/1995 Company Name City State Performed routine electrical mechanical maintenance emergency repairs automated PLC controlled conveyors, pallet wrappers, burn-in towers equipment used assembly Apple computers. Completed PLC logic changes verbal written instruction maintained logic backups revision history. Electrician 08/1991 － 04/1995 Company Name City State Responsible repairing maintaining plastic extrusion equipment production plastic bags stretch pallet wrap. Performed process troubleshooting entire production lines, including programmable logic controllers (PLC's), AC inverters DC drives, AC DC motors associated control equipment. Maintained aspects plant utilities including chillers, air compressors power distribution. Completed electrical installations blueprints, sketches verbal instructions little supervision. Designed implemented Computerized Maintenance Management System(CMMS) allowed efficient tracking maintenance resources cost. Helped set run successful predictive/preventive maintenance program greatly reduced cost emergency repairs. Instructed electricians maintenance troubleshooting AC DC drives P.L.C. programming. Microwave Communications Technician 02/1987 － 04/1991 Company Name City State Worked rebuild facility repairs overhauls wide variety communications equipment. Primary job rebuild microwave communications equipment. Also repaired UHF VHF radios. Created computerized inventory control program greatly reduced amount man-hours required perform quarterly inventories. Education 2015 Certificate Completion AIB HACCP Online Course Haccp/Food Safety 2004 Select One Yuba Community College Business Management City State Coursework Business Management 2003 NEEC Building Operator Certification Butte College Basic Electronics, Drafting City State 1985 High School Diploma Elk Creek High School City State Select One Better Process Control School City State USA Level 1 NEEC Building Operator Skills accounting, Apple computers, asset management, automation, basic, blueprints, budgets, budget, C, CA, hardware, concept, contracts, client, database, DC, delivery, design construction, directing, Electrical systems, electronics, equipment installation, filling, Fire protection, Food safety, Hammer, HVAC, instruction, inventory management, inventory control, Labor relations, layout, logic, Logistics, machinery, maintenance schedules, manufacturing processes, materials, Mechanical, Microsoft Access, 2000, Microsoft NT server, Microsoft Windows NT Server, microwave, NEC, network, networks, Novell, Personnel, PLC programming, PLC, plumbing, Power distribution, process control, process engineering, Programming, quality, quality control, radio, Record keeping, repairs, repairing, Safety, safety codes, SCADA, Siemens PLC, staffing, supervising, Supervision, surveys, technical support, phones, transmission, troubleshooting, UHF, utilities, validation, VHF, View, Water quality, Wonderware, written",ENGINEERING
"SALES ASSOCIATE Summary Dependable, hard-worker seven years experience maintenance work. Skills Dependable independent worker Customer service skills Good following instructions Customer service experience Solid communication skills Strong work ethic Experience Sales Associate August 2013 December 2013 Company Name － City State Responsibilities: Make customer happy Great customer services Perform assigned/unassigned tasks Face-front/Organize shelves bays Skills Used: Good oral/communication skills Able lift heavy objects ALWAYS put customer first Lawn Care Technician May 2013 September 2013 Company Name － City State Responsibilities: Lawn Mowing- Edging, Weed whipping, Blowing grass debris pavement structures, 20 in. lawn mower primarily responsibilities. Learned use 36, 42 in. mowers rider. Gardening/Landscaping- Maintain gardens cultivating weeding, mulching. Snow Plowing-Snow blow/shovel driveways sidewalks. Salt afterwards. Preform tasks quickly minimal mistakes Skills Used: Learned use plenty mowing/landscaping equipment (36,42 inch blades, rider etc.) Handyman January 2009 July 2016 Company Name － City State Handyman Services including- Window/gutter cleaning Power washing/staining decks Power washing houses Painting Repairing (from little tasks like screens windows larger tasks like basement.) Snow Plowing. Education High School Diploma 2011 Avondale High School － City State Liberal Arts 2013 Clackamas Community College － City State Liberal Arts Liberal Arts 2016 Oakland Community College － City State Personal Information Hard worker fast learner. Always able compete task time satisfaction. Skills Jack trades. Can perform typesof handiwork task necessary.",SALES
"SALES Summary General Sales Manager offering 17-year background sales customer service, well leading cohesive team consistently achieving aggressive sales goals. Highlights Excellent communication skills Established track record exceptional sales results Effective Retail Sales Manager Exceptional multi-tasker Compelling leadership skills Resolution-oriented Energetic Excellent time management Experience April 2014 Current Company Name City State Sales Successfully assisted clients choosing floor covering consistent preferences budget. Described use operation merchandise customers. Ensured project vision design intent reflected. Shared product knowledge customers making personal recommendations. Maintained friendly professional customer interactions. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Wrote sales slips sales contracts. January 2005 June 2013 Company Name City State General Sales Manager Identify staff vacancies recruit, interview select applicants. Determine staffing requirements, interview, hire train new employees, oversee personnel processes. Plan direct staffing, training, performance evaluations develop control sales service programs. Provide current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing understaffing, refereeing disputes, firing employees, administering disciplinary procedures. Analyze training needs design employee development, language training health safety programs. Manage staff, preparing work schedules assigning specific duties. Serve link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Plan, organize, direct, control coordinate personnel, training, labor relations activities organization. Develop, administer evaluate applicant tests. Prepare personnel forecast project employment needs. Represent organization personnel-related hearings investigations. Plan direct activities sales promotions, coordinating department heads required. Review operational records reports project sales determine profitability. Resolve customer complaints regarding sales service. Monitor customer preferences determine focus sales efforts. Advise dealers distributors policies operating procedures ensure functional effectiveness business. Direct, coordinate, review activities sales service accounting recordkeeping, receiving shipping operations. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. Recommend locations new facilities oversee remodeling renovating current facilities. Plan store layouts design displays. August 1998 October 2004 Company Name City State Store Manager Resolve customer complaints regarding sales service. Plan direct staffing, training, performance evaluations develop control sales service programs. Review operational records reports project sales determine profitability. Monitor customer preferences determine focus sales efforts. Direct hiring, training, performance evaluations marketing sales staff oversee daily activities. Use sales forecasting strategic planning ensure sale profitability products, lines, services, analyzing business developments monitoring market trends. Consult buying personnel gain advice regarding types products services expected demand. Select products accessories displayed trade special production shows. Serve link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Perform difficult staffing duties, including dealing understaffing, refereeing disputes, firing employees, administering disciplinary procedures. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Identify staff vacancies recruit, interview select applicants. Plan, direct, supervise, coordinate work activities subordinates staff relating employment, compensation, labor relations, employee relations. Represent organization personnel-related hearings investigations. Provide current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Analyze statistical data reports identify determine causes personnel problems develop recommendations improvement organization's personnel policies practices. Prepare follow budgets personnel operations. Prepare personnel forecast project employment needs. Develop, administer evaluate applicant tests. Education Louisiana Tech University City State Bachelor Science Psychology Skills accounting, benefits, budgets, Excellent communication, contracts, Resolve customer complaints, employee relations, firing, hiring, inventory, labor relations, market trends, marketing, organizational, personnel, policies, problem solver, processes, promotion, receiving, safety, sales, sales forecasting, shipping, staffing, strategic planning, time management, employee development",SALES
"AVIATION SAFETY ASSISTANT Career Overview Receive Telephone Calls, Give Routine And Non-Routine Information, Answer Questions And Direct Calls And Visitors To Appropriate Person Or Office. Receive And Control Internal/External Correspondence For Congress And Commissioners As Well As Suspense Items, Routing Materials Directly To The Appropriate Person Or Office For Action. Prepare And Type A Variety Of Correspondence, Reports, Forms, Requisitions, Requests For Personnel Actions And Legal Documents Using Personal Computer. Reviewing For Grammar And Syntax According To Established Policies Prior To Routing Final Copies For Signature. Determine Deadlines And Offer Suggestions Concerning Actions To Be Taken. Organize And Maintain Official Files, Records, Manuals, Handbooks, And Other Data, Both Manual And Electronic. Maintain Supervisor's Calendar; Schedule Appointments And Meetings/Conferences, Prepare Notes Regarding Topics To Be Discussed. Make Travel Arrangements And Prepare Travel Vouchers. Serves As Purchase Card Holder For Business Unit, Responsible For Procuring Supplies And Materials, Balancing And Reconciling Credit Card Statements And Invoices To Ensure Accuracy. Collecting, Retrieving And Consolidating Responses From Program Managers To Be Used For Reporting. Documenting And Tracking Commitments On Behalf Of Program Managers And Business Units To Ensure The Deadlines/Time Frames Are Met. Timekeeper For Employees Under The Supervision Of Director. Utilizes Office Automation Software Such As Word Processing, Database Management, Electronic Spreadsheet And Other Applications. Recommends And Implements Changes In Clerical And Administrative Policies And Procedures Of The Office, Along With Providing Accurate And Timely Advice Regarding Administrative Processes And Efficiencies. A Whole. Applies A Comprehensive Body Of Human Resources Rules, Procedures, And Technical Methods Necessary To Support Staffing Functions. Applies Appointing Authority Criteria, Qualification Standards, And Employment Regulations And Procedures To Assist Specialists And Managers In Recruiting And Selecting Applicants For Employment. Initiates Tentative And Firm Job Offers To Selected Applicants, Explaining Federal Employment Benefits To Applicants, Obtaining Transfer Data On Applicants Currently In The Federal Service, And Mentors Them Throughout The Hiring Process. Program Specialist For The On-Boarding Processes Of New Hires, From Acceptance Letters, On-Boarding Paperwork, Issuing The Oath Of Office, Assisting With Collection And Processing Of All New Hire Documentation. Alternate Program Specialist For All Training, Agency-Wide, Staffing, Time Keeping And Benefits. Compiling The Weekly Activity And Gains And Losses Reports. Completed Certificate Courses At The Graduate School For Federal Human Resources Overview, Position Classification, Staffing And Employee/Labor Relations. Served As Records Management Custodian For All Of Human Resources. 03/2011-03/25/11-Answering Phones, Scheduling Appointments And Maintaining Calendars For Multiple Directors, Ordering Supplies, Arranging And Facilitating Staff Meetings With Component Heads And Directors, Taking The Minutes, Maintaining Files And Records Management Systems, Compiling/Merging Organizational Charts And Phone Rosters For Emergency Recall Systems, Arranging Travel For Staff Using Government-Authorized Systems, Time And Attendance Keeping, Drafting And Editing Inter- And Outer-Office Correspondence, Tracking Suspense Items For Response Or Completion, Working With Budget And Finance Personnel On Funding And Tracking Of Funding For Spend Plans Each Fiscal Quarter, Event Coordination And Planning For The Front Office, Project Management, Greeting Visitors, Distributing Mail, Drafting/Editing Operating Instructions And Memos According To Standardized DoD Templates, And Other Duties Assigned. Sorts And Distributes Mail; Answers Phones For Inspector General And Executive Staff; Greets And Announces Visitors For Executive Staff; Performs Time Keeping Duties For Front Office/Inspector General; Maintains And Orders Supplies For The Executive Staff/Inspector General; Updates Contact Lists For The Inspector General's Staff And The Treasury Executives; Manages Calendars For The Executive Staff And Schedules Meetings And Appointments; Hosts Teleconferences And Internet Meetings For Directors And Executives; Prepares The Weekly Report To Treasury; Reviews, Controls, Edits And Maintains Correspondence System For Suspense Items/Congressional Correspondence, Updates And Reports; Reconciles Purchase Order Requests And Invoices For The Director Of Finance/Accountability; Takes Minutes For The Senior Staff Meetings And Directors' Meetings Via WebEx; Prepares Various Forms Of Internal And External Correspondence For The Inspector General's Approval And Signature; Posts Assignments To The SharePoint Website For Review By The Chief Of Operations; Enters, Tracks And Retrieves Data In Various Electronic Databases; Handles Travel Arrangements For The Inspector General And His Special Advisor, The Associate Inspector General For Mission Support And Myself, As Needed In GovTrip; Attends Meetings As Delegated By Management To Represent TIGTA; Serves As A Resource Person For Other Administrative Staff, Training On Various Systems And Projects, As Needed; Aids With The On-Boarding Process For New Executives And New Hires, Teaching Various Procedures And Systems Training/Overview; Editing, Reviewing, Gathering And Compiling Information For The Ig's Review; Using Own Judgment On Various Projects To Determine The Best Course Of Action Or Areas Of Concern; Able To Work Independently And Utilize Available Resources As Needed For Support Or Guidance. Receiving Calls And Visitors, Determining The Nature Of Business, Giving Routine And Non-Routine Information, Answering Questions In Accordance With Service Policies And Operations Or Directs Callers And Visitors To Appropriate Person Or Office. Sorting And Distributing Mail And Suspense Items, Routing Them Directly To The Appropriate Person Or Office For Action, Following Up On Outstanding Controls And Assembling Background Information Before Routing Mail To The Supervisor. Preparing Correspondence, Reports, Requisitions, Requests For Personnel Actions And Legal Documents Using An Electronic Typewriter, Word Processor, Or Pc. Reviewing Outgoing Correspondence For Proper Format, Conformance With Procedural Instructions, Grammar, Punctuation, Spelling, And Attachments. Organizing And Maintaining Files And Records, Manuals, Handbooks, And Other Related Materials. Keeping Master Files Updated. Maintaining Manager's Calendar, Schedules Appointments, Assembles Background Materials, Prepares Agenda, Coordinates Travel Arrangements. Inputting, Retrieving And Extracting Information Using Electronic Databases. Building Case Files For Revenue Officers. Managing Case Files, As Needed, Per Manager's Discretion. Handling Sensitive And Confidential Information According To Procedures To Ensure Data Security. Participating In Workgroup Training And Meeting Sessions To Document Minutes. Providing Basic Coordination And Pertinent Information On Office Functions To Internal And External Customers. Ordering The Required Tests, Requesting Ad Managing Medical Records While Ensuring Accuracy And Completion According To Policy. Scheduling Appointments For Patients. Greeting Patients, Family Members And Visitors In The Clinical Setting. Requesting And Maintaining Medical Records And Encounter Forms From Both Internal And External Providers. Determining Eligibility For Means Testing And Travel Vouchers Upon Requests Upon Due Date and/or Requests. Transcribing Doctors' Orders For Essential Testing And Return Appointments. Registering Patients For ER Visits, Updating Demographics And Financial Information Using Electronic Databases. Processing Patients For Id Cards And Photos. Compiling Inpatient Daily Census Reports. Creating, Maintaining And Updating Medical Records Using The Terminal Digit Filing System. Processing Requests For Medical Records In Accordance With The Privacy Act And HIPPA Guidelines To Ensure Patient Privacy Protection. Maintaining Daily Contact With Staff, Patients, And Visitors With Exceptional People Skills. Performing Reception Duties Such As Records Keeping And All Clerical Duties Related To Patient Care. Handling Request For Lab, EKG, X-Ray And Other Procedures. Transcribing Doctors' Orders. Coordinating Referrals To Other Specialty Areas. Scheduling Patients Appointments. Answering Incoming Calls From The General Public, As Well As Patients And Family Members Regarding Appointment Changes Directions, Instructions, And Out-Sourcing. Interviewing Patients Regarding Initial Treatment And Eligibility For Treatment. Capturing Patient Demographics And Registering New Patients For Medical Treatment. Reviews Records For Administrative Errors. Ensures All Means Tests Are Completed Prior To Patient Being Seen. Supervisor: Ola McGhee (901-523-8990) Okay To Contact This Supervisor: Yes Professional Experience 08/2014 Aviation Safety Assistant Company Name － City State Supervisor: Greg Benson (404-474-5700). Salary: 53,221.00 USD Per Year Hours Per Week: 40 Series: 0303 Pay Plan: FG Grade: 07 03/2013 07/2014 Administrative Assistant Company Name － City State Supervisor: Barbara Fiebich (240-613-5324) Salary: 55,622.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 09. 04/2011 03/2013 Human Resources/Administrative Assistant Company Name － City State Supervisor: Patrick Waller (301-222-6000) Salary: 43,431.00 USD Per Year Hours Per Week: 40 Series: 0318/203 Pay Plan: GS Grade: 07 08/2008 09/2009 Group Secretary Company Name － City State Supervisor: Bobbie Graham (901-544-1314). Salary: 34,000.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 05 Education 6 2009 Nursing Business Some College GPA: GPA: 3.0 GPA: 3.0 Of A Maximum 4.0 Credits Earned: 41.0 Semester Hours Nursing Business Human Growth Development, Anatomy Physiology I II, Medical Terminology, Public Speaking, General Psychology I II, English Composition, And Intro To Computers. 5 1988 Safety Training (1998,2001,2004) Medical Terminology (2004) MS Office (2005) HIPPA Training (2002-Present) Typing 55 Wpm IDRS Training 2008 ICS Windows 2009 Fed-State Training 2009 TCM/Paris 2009 WebTA 2009 WebEx 2010 SharePoint 2010 Management Assistant CPE 2010 SharePoint Training 2011 Visio Training 2011 Federal Human Resources Overview (Graduate School) 2012 Position Classification (Graduate School) 2012 Staffing (Graduate School) 2012 Employee/Labor Relations (Graduate School) 2012 General Education Office Education Central High － City State United States General Education Office Education 12 2012 Nursing Organizational Leadership Some College GPA: GPA: 2.0 GPA: 2.0 Of A Maximum 4.0 Credits Earned: 49 Semester Hours Nursing Organizational Leadership Medical Terminology, Anatomy Physiology I, Anatomy Physiology II, Psychology I, II, III, Nutrition, English Composition, Public Speaking And Psychology. Organizational Theory, Foundations Of Math, English Reading And Analysis, Public Administration And Leadership Development University Of Memphis － City State United States Southwest Tennessee Community College － City State United States Certifications Time Keeping, Purchase Card Holder, GovTrip, Recommending And Ensuring Cost Effective Use Of Funds For The Operation And Maintenance Of A Travel Program, Travel Card Holder, Records Management, Budgeting Through PCPS And Regis (Formerly Boss) Performing Basic Budget And Accounting Assignments Such As Collecting Financial Data And Performing Reconciliations; Compile And Summarize Data And Prepare Reports, Compiling, Obtaining, And Summarizing Narrative Information And Quantitative Data Using Excel, MS Word And Other Office Software Programs (E.G., Power Point) That Serve As Tools For Accounting And Reporting; Enter, Modify, Retrieve And Delete Information In An Automated Accounting System, Answering Phones, Collecting, Distributing And Preparing Mail, Data Entry For Case Updates (EIR), Preparing Requisitions For Forms And Maintenance. Preparing Training Materials; Providing Technology And Logistics Support; Gathering Of Information For Use In Conducting Analysis Of Policies That Impact Programs; Internal Revenue Service 5000 Ellin Road Lanham, MD 20706 Personal Information United States 03/2013 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Languages Read Spanish Skills Accounting, Basic, Budgeting, Budget, Data Entry, English, Financial, Forms, Funds, Human Resources, HR, Labor Relations, Leadership Development, Logistics, Math, Medical Terminology, Excel, Mail, MS Office, Office, Power Point, Windows, MS Word, Organizational, Personnel, Policies, Psychology, Psychology I, Public Speaking, Reading, Read, Reporting, Safety, Spanish, Staffing, Supervisor, Tax, Answering Phones, Training Materials, Treasury, Typing 55 Wpm, Visio, Written, Composition Additional Information United States 03/2013 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Novice Novice Novice Affiliations: National Honor Society For College Students Inductee Additional Information: Monetary Award For Performance On The Job 2012 Monetary Award 2008 For Sustained Outstanding Performance On The Job Pin Awarded 2008 For Valuable Suggestion Submitted To Save Money For The Facility Monetary Award For Team Effort And Achievement 2005",AVIATION
"OWNER Summary Dynamic event planner communications professional looking anti-desk job. My main passions life travel, food, creating events experiences, specifically around food. I lived US multiple countries. I worked multiple restaurants, although reflected resume. I would happy send list places I've worked. I spent six years working chefs authors cookbook publishing world NYC (Cooking Italian Grandmothers (IACP IPPY winner), Afield (James Beard Nominated), Off Menu, Primal Cuts, Made America). I also worked JustFood.org Jessica Gaffney (Former Director Marketing multiple events). I planned The Butcher's Guild conference Napa. I created workshop Chicago called Sustainable:: Cities cooking school, part Off Menu book tour. I responsible garnering press sponsorship/partnerships cookbooks events. Highlights Worked multiple events related cookbooks food, JustFood.org, Ark Endeavors Thrillist/Jack Threads. Accomplishments Garnered extensive press authors, experts, products, course six years publishing PR spaces Created hundreds events around country, including small successful future food conference Chicago, 50 restaurant events Italian restaurants across country, 50 restaurant events restaurants participated cookbooks, butcher's guild conference Napa, worked marketing director JustFood.org create great experience GoogaMooga, worked Thrillist create The Culinary Road Trip (brought chefs country offer LA food experience get backyard). Experience Company Name April 2015 Current Owner City State Currently working Boulder-based publisher, fitness expert (social media only), chef non-profit. organization. Social media strategy, email marketing using MailChimp, press outreach using Cision research. Example Press Placements: Daily Mail, Inside Edition (pending), Narratively, New York Daily News... Company Name September 2014 May 2015 Publicist Account Manager City State Identified client needs market research analysis. Researched, negotiated, implemented tracked public relations activities. Evaluated managed new strategic business opportunities. Expanded product company recognition national press support sales marketing efforts. Crafted pitches pitched media lists. Created social media strategy, including contests giveaways, various clients. Example Press Placements; The Boston Globe, Time Magazine, The Daily Mail, New York Daily News, NPR Marketplace, Forbes. com, Today.com, Women's Health, Success Magazine. Company Name March 2014 September 2015 Event Logistics Manager Communications Coordinator City State Logistics manager events Thrillist Media Group including: Best Day Your Life, Thriillst Culinary RoadTrip, Mixxtails Man Cave (in cooperation Bud Light). Brought busy season. Company Name March 2014 September 2014 Communications Events Coordinator City State Worked hand-in-hand founders create produce annual conference. Successfully identified landed sponsorships. Reached three hundred members ensure attendance contributions conference. Managed budget. Manged communications cooperation co-founders. Company Name March 2013 March 2014 Communications Manager, Project Manager Product Manager City State Defined project company vision, strategies tactics. Coached client representatives effective communication public employees. Established long-range objectives developed innovative strategies help achieve them. Acted communications liaison CEO, upper-level management, founder software development team, included UX UI managers. Estimated project costs monitored budgets. Developed corporate communications strategies programs, including project timelines. Wrote reports daily Organized led meetings. Company Name June 2009 March 2013 Publicist Author/Book Tour Coordinator City State Researched, negotiated, implemented tracked sales, marketing public relations activities using Google analytics, FB insights, resources. Evaluated managed new strategic business opportunities. Expanded product company recognition national press support sales marketing efforts Random House. Conferred production, graphic design web-design teams coordinate production communications materials. Worked directly Publisher Associate Publisher Senior Editor. Example Press Placements: NPR's The Splendid Table, Jamie Magazine, The New York Times, Wall Street Journal, Washington Post... Company Name June 2008 April 2010 Social Media Manager City State Handled social media responsibilities. Worked directly Deborah Madison. Education St. John's College 2009 BACHELOR OF ARTS City State The Great Books Western Civilization: www.sjcsf.edu Affiliations New York Women's Culinary Alliance: www.nywca.org/ Skills Event management, email marketing, project management, community management, communications, social media.",PUBLIC-RELATIONS
"INDUSTRIAL ENGINEERING INTERN Summary Seeking full time position I apply technical knowledge skills continuous improvement. I 26 months experience Lean Manufacturing, Production Planning Supply Chain Management. Excellent computer analytical skills. Highlights Application Software: MS Office, Minitab, PowerPoint, Excel, Solid works, AutoCAD, Pro E Database: MS Access, SAP Programming: Java, C, C++, Visual Basic, R, Python Accomplishments Quality Control: Implementing PDCA cycle improving image quality smartphone camera, implementing DMAIC cycle improving quality issues related cosmetic damages (scratches, bent, dent, etc.) using control charts z transformation. Metrics Measurements: Time study, Process Mapping, JIT, &Work Sampling Activities. Intro Statistics: Data analysis using normal exponential distribution, simple multi linear Regression. Project Management: Project planning, analysis, scheduling using CPM PERT analysis. Production Inventory Control: Develop assembly chart, process flow layout subway JIT. Facility Planning: Designing planning picking process, rack arrangement, Shipping receiving locations. Planning warehouse process analyzing previous order quantity records. Developing new process warehouse maximum utilization assets meet required shipping demand peek session. Underwater Robot: Worked IIT-Bombay workshop make underwater robot. The robot assembled using sensors, switches motors maneuvering robot. Technical Papers Inventory Management Risk Pooling: Presented centralized decentralized distribution system affects safety stock, service level, overhead cost, customer lead time transportation cost. Single Minute Exchange Die concept: Explained changeovers bad change times could reduced changeover process mapped. Experience Industrial Engineering Intern May 2015 January 2016 Company Name － City State Conduct Time Study perform analysis data determine hourly production scheduling, non value adding activities, reduce cycle time 32% lead time 48%. Line balancing achieve required takt time reduce work process (WIP) inventory. Implement Lean manufacturing Kaizen, 5S, documentation Kanban card process Continues Improvement reduce waste, inventory, non-value adding activity improve productivity. Developed material picking charts determines exact quantity items picked, thereby, enhancing material picking operations. Scheduling material required production manage inventory raw material. Writing standard operating procedure (SOP) various process entire plant. Ergonomic designing work cell improve efficiency workers. Junior Engineer July 2013 June 2014 Company Name － City Managed assembly line traction induction motors Siemens. Responsible supervising 4 Inspectors 24 team members assembly department. Responsible generating production schedule Process Planning necessary changes based customer priority orders. Responsible safety everyone plant Forecasting risk data analysis provide Strategy/planning Lean Manufacturing Practices within plant. Participate monthly cost team projects, process improvement projects assign cross-training projects Kaizen projects team members. Manage quality, day day production, labor efficiency. Intern November 2012 May 2013 Company Name － City Developed inspection process motor accessories. Designed tools, gauges fixture AutoCAD /or ProE required. Managed outsourced manufacturing necessary tools, gauges fixtures. Maintain Gauge Calibration database. Managed calibration schedule outside vendors in-house calibration group. Worked PM QM modules SAP R/3 enter retrieve data. Awareness ISO 9001:2008 ISO 14001(EMS), Integrated Management system (IMS) Hazard identification risk awareness (HIRA) documents shop floor. Education Masters Science Industrial Engineering Production Inventory management May 2016 University Texas － City United States GPA: GPA: 3.5 Industrial Engineering GPA: 3.5 Production Inventory management Bachelor Engineering Production Engineering Manufacturing, Planning Supply Chain July 2013 Mumbai University India GPA: GPA: 3.5 Production Engineering GPA: 3.5 Manufacturing, Planning Supply Chain Skills AutoCAD, C, C++, Calibration, charts, data analysis, Database, designing, documentation, Forecasting, IMS, inspection, inventory, ISO, ISO 9001, Java, Lean Manufacturing, MS Access, Excel, MS Office, PowerPoint, Minitab, process improvement, Programming, Python, quality, safety, SAP, SAP R/3, Scheduling, Siemens, Solid works, SOP, Strategy/planning, supervising 4, Visual Basic, reduce waste",ENGINEERING
"BIOLOGY TEACHER Experience 11/2016 Current Biology Teacher Company Name － City State Execute, implement, modify lesson plans incorporating differentiated instruction multiple intelligences. Design align lessons, labs, assessments incorporating STEM, problem based learning, Common Core NGSS. Volunteer participate schools extracurricular activities selling tickets school talent show participating Lindenwold HS 5K scholarship fund. Teach translate materials utilizing Sheltered Instruction techniques English Language Learners. Co-teach special education teachers executing modifications student IEP 504 plans. Plan present Google applications training Lindenwold HS professional development. 09/2011 11/2016 Biology Teacher Company Name － City State Seek district professional development opportunities including limited NJEA NSTA Conventions, addition programs focused science, standards, STEM. Successfully fundraise money incorporating additional technologies, TI Nspire CX graphing calculators, classroom DonorsChoose.org. Execute, implement, modify lesson plans incorporating differentiated instruction multiple intelligences. Design align lessons, labs, assessments incorporating STEM, problem based learning, Common Core NGSS. Implement ideas, practices, theories professional development workshops. Turn-Key teachers). Co-teach special education teachers executing modifications student IEP 504 plans. Communicate parents/guardians regarding student progress within classroom. Achieve Level 1 Google Certified Educator status October 2016. 01/2011 03/2011 Student Teacher Company Name － City State Develop labs, assignments, projects reinforce material taught previously encouraging deeper knowledge understanding addition incorporate multiple disciplines, including writing, science, social sciences, health. Continuous educational improvement applying constructive criticism lessons student teaching experience. Formative summative assessments students content related New Jersey State standards. Execute implement lesson plans week ensuring differentiated instruction. Communicated parents/guardians student progress within classroom. 04/2007 04/2011 Clinical Lab Manager/Technologist Company Name － City State Educate train Pathology Residents according guidelines set forth Molecular Diagnostic Laboratory Resident Manual, including observation hands bench training laboratory procedures techniques. Research validate new laboratory tests determining parameters sample concentration, detection limits, composition procedures laboratory. Maintain failed run, repeat testing, instrument/equipment maintenance calibration, QC temperature, T-A-T logs. Perform DNA extraction/quantitation, PCR, CE, interpretation, reporting results molecular studies. Manage operate laboratory equipment according QA/QC Procedure Protocol. 08/2005 04/2007 Quality Control Technician TCA/E Coordinator Company Name － City State Coordinate monthly seminar QC Director attending laboratory technicians addition conducting 'Good Laboratory Practices' orientation lectures laboratory technicians. Compose administer seminar quizzes verifying technician credit monitoring seminar attendance. Assemble execute state reports Department Health several states licenses held. Troubleshoot investigate pending specimens ensure results reported within timely manner. Manage Technician Competency Assessment (TCA) Continuing Education (TCE) Programs. Maintain laboratory technician training records schedule annual evaluations. Accumulate test result testing comments final report completion. Compose standard operations procedure pending specimens. Verify patient requisition forms records company database. Compile maintained list specimens pending. 01/2005 08/2005 Clinical Laboratory Technician Company Name － City State Prepare gel agars associated substrates raw materials large-scale electrophoresis testing platform. Proficient aseptic techniques, 'Good Laboratory Practices', proper pipetting practices. Extract raw samples DNA purification utilizing aseptic techniques. Execute analyze Real-Time conventional PCR results. Education August 2016 DIG (Discoveries Geosciences) Field School March 2011 Post-Bachelors Teaching Certification Program Secondary Education University Washington － City State Collaborate teachers various science grade backgrounds incorporating field research classroom lessons *Implementation NGSS fields evolution, classification, taxonomy *Participate paleontological field research current graduate students Secondary Education May 2011 Drexel University School Education － City State New Jersey CEAS Biology *Member Golden Key International Honor Society Camden County College January 2005 Bachelors Sciences Biological Sciences Atlantic Cape Community College Composition I, Introduction Literature *Burlington County College -Anatomy Physiology I II Laboratory, Introduction Statistics Biological Sciences Rutgers State University New Jersey － City State Skills Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition",TEACHER
"PROGRAMMATIC MEDIA SUPERVISOR Work History Company Name Experience 04/2017 Current Programmatic Media Supervisor Company Name － City State Directly oversee group Programmatic Associates Managers day day responsibilities across 5 major pieces agency business Drive senior Media staff innovate automate media plans self-service team Formulate proposals new client opportunities involving data driven audience buying remarketing Create foster relationships tech providers, data companies inventory sources throughout programmatic landscape. 04/2016 03/2017 Manager Company Name － City State Execute, manage, optimize online media campaigns agency clients Demand Side Platforms Evaluate data fields multiple sources highlight key performance indicators Offer consultative support media teams surrounding programmatic buying. 08/2015 04/2016 Media Planner Company Name － City State Act day day Account Manager set clients cumulating 10MM media budget Develop innovative online offline media recommendations align brands business goals Train Assistant Planners basics account management, media planning industry best practices Own manage status meetings regard paid media programs client vendor partners. 02/2015 08/2015 Digital Media Strategist Company Name － City State Communicate rationale reasoning behind integrating digital media Programmatic Display, SEM, Online Video, Mobile Social overall media recommendation Direct Activation Team media plan strategy overseeing buying process initial RFP final reconciliation vendor invoices. 12/2013 02/2015 Digital Media Analyst Company Name － City State Appointed Digital Point Contact several key accounts involving heavy online CPA ROI strategies Manage client deliverables creative, tracking payment Implement tagging strategy, build dashboard reports set KPI's gauge success digital campaigns data analysis. 02/2013 12/2013 Development Assistant Company Name － City State Worked Research team handle requests across agency requiring research analysis software comScore, Nielsen, Scarborough MRI Transitioned onto Account Team work National Regional Direct Response clients. Education Training May 2010 BA Broadcasting Mass Media TEMPLE UNIVERSITY SCHOOL OF COMMUNICATIONS AND THEATRE － City State Broadcasting Mass Media Skills account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video",DIGITAL-MEDIA
"MICHAEL'S ARTS AND CRAFTS STORE Summary I determined, hard-working individual zeal accomplish task challenge I'm given, seeking exceed expectations. In next year, I plan achieve bachelor's degree Environmental Technology Management, attain job field sustainable design technologies. Experience Michael's Arts Crafts Store March 2017 Current Company Name － City State (Capital Blvd. location) Aid Store Manager, Assistant Store Manager, Full-Time Replenishment Manager day day operations planning; unload stock store merchandise. Train new Replenishment associates. Employee Month (July) February 2016 March 2017 Company Name － City State Provide customer service sales floor, manage day/night-time associates store operations. Train assess new associates. (Assumed position Brier Creek, Raleigh, NC location October 2015) June 2015 February 2016 Company Name － City State (Brier Creek Location) Support Specialist: Prepare cash registers, count money, prepare documentation bank deposit. Manage cashiers morning. Sales Associate/Cashier: Offer customer service efficiently run cash register. Knowledge Certifications ArcGIS Program Water Quality Testing Stream Assessment Tree Inventory OSHA 40 Hour HAZWOPER Certification Education Training Associate Science Liberal Arts Science Mathematics 2015 SUNY Adirondack － City State Dean's List Graduated Cum Laude Bachelor Science Environmental Technology Management 2018 North Carolina State University － City State Projects: Richard R. Lee Estate (Clayton, NC) Phase III Environmental Site Assessment Skills Customer Service Management Inventory Management Communication",ARTS
"PROCESS ENGINEERING INTERN Profile PhD cleanroom expert looking opportunity work full- time module/process engineer Lam Research Experience working research cleanroom facility semiconductor fab. Hands experience fabrication methods plasma etching, photolithography, wet etch processing, PVD Well understanding Statistical Process Control (SPC) Design Experiments (DOE) Professional Experience Process Engineering Intern June 2014 August 2014 Company Name － City State Worked short-loop study qualifying new metal etch platform Performed edge exclusion standardization measurement tools Etch/CMP/Wet Etch area Wrote ""Klarity ACE"" recipes provide scheduled/automated reports inline parameters capability, tool-tool (chamber-chamber) matching, PT-Inline cross-correlations plasma etch module engineers Generated internal documentation sampling plans Etch/CMP/ Wet Etch area Academic Cleanroom Experience Washington Nanofabrication Facility, UNIVERSITY OF WASHINGTON. Research Assistant January 2008 Current City State Project: ""A NEW INTEGRATED ENDOSCOPE SYSTEM"" Developed full MEMS fabrication process mechanical resonance based scanning device. Integrated Laser fiber optics enable 2D micro-displays scanning system Setup benchtop spin coater (SCS 6800) sputter (Denton Desk V) lab. Graduate Researcher January 2003 January 2005 Company Name － City Education Ph. D Mechanical Engineering April, 2015 University Washington － City State GPA: GPA: 3.52 4.0 Mechanical Engineering GPA: 3.52 4.0 Dissertation: ""Design Fabrication Mechanical Resonance Based Scanning Endoscope"" M. S Bio-Industrial Mechatronics Engineering 2006 National Taiwan University － City Taiwan GPA: GPA: 3.9 4.0 Bio-Industrial Mechatronics Engineering GPA: 3.9 4.0 Thesis: ""Integration Fabrication 2D Phononic Crystals Surface Acoustic Wave Micro Device"" B. S Mechanical Engineering 2003 National Central University Taiwan Mechanical Engineering Affiliations National Society Professional Engineers (NSPE) Accomplishments Design, Experimental, Analysis Investigation Novel Micromachined Phononic Crystals- Development High-Frequency Surface Acoustic Waveguides"" Micro-fabricated MEMS phononic crystals, integrated surface acoustic wave (SAW) micro devices silicon wafers Related Class Projects Process Flow Device Mask Design foran N-MOS Transistor"" EE527 ""Solid-State Lab Techniques"" final project Designed CAD layout completed fabrication flow n-MOS transistor Cross-Sectional In*uence FinFET Characteristics"" EE539A ""Semiconductor Devices"" final project Discussed basic device physics FinFETs, compared FinFETs competing UTB-SOI technology Simulated cross-sectional influences characteristics FinFETs using SILVACO Atlas Experiment Study Internal Stress SU-8 Photoresist Cantilever Structure"" ME561 ""Thin Films"" final project Calculate value residual stress SU-8 Photoresist due difference coefficient thermal expansion (CTE) mismatch film substrate Optimized process recipes (PEB temperature/duration) reduce photoresist cracking/delamination/buckling due residue stress Tool Proficiency Photolithography: mask writer (Heidelberg µPG 101), Aligner (Karl Suss MA6, ABM, EVG 620), Spin coater (SCS SCS 6800 series, Headway PWM32), HMDS oven (Yield Engineering Systems), wet bench Dry Etch: RIE (Trion Phantom RIE Advanced Vacuum Vision RIE), Deep RIE (STS Multiplex Oxford Instruments Plasmalab 100 ICP-380) PVD: Sputter (Kurt J. Lesker Lab 18, Denton Desk V), e-beam evaporator, thermal evaporator Metrology: SEM (FEI Sirion JEOL JSM-7400F), Optical profiler (Veeco Wyko NT Series), profilometer (KLA Tencor P-15 Alphasteps), nanospec (Nanometrics) Others: Wet process (Piranha, RCA Clean, HF/BOE), Cu platting, CMP, furnace (annealing/sintering/oxidation). Publications Gu, Kebin, Chi-June Lee, Chun-Wei Wu, Chih-Hsuan Chien, Wei-Chih Wang. ""A 2D piezoelectric actuated scanning image acquisition."" In SPIE Smart Structures Materials+ Nondestructive Evaluation Health Monitoring, pp. 86952F-86952F. International Society Optics Photonics, 2013. Wang, Wei-Chih, William Soetanto, Kebin Gu. ""Fiberoptic microphone using polymeric cavity."" In SPIE Smart Structures Materials+ Nondestructive Evaluation Health Monitoring, pp. 79842B-79842B. International Society Optics Photonics, 2011. Gu, Kebin, C-C. Lee, W. Cui, M. Wu, W-C. Wang. ""Design fabrication mechanical resonance based scanning endoscope."" In Solid-State Sensors, Actuators Microsystems Conference (TRANSDUCERS), 2011 16th International, pp. 1574-1577. IEEE, 2011. Gu, Kebin, C-L. Chang, J-C. Shieh, W-P. Shih. ""Design fabrication 2d phononic crystals surface acoustic wave micro devices."" In Micro Electro Mechanical Systems, 2006. MEMS 2006 Istanbul. 19th IEEE International Conference on, pp. 686-689. IEEE, 2006. Thesis: Design And Fabrication 2D Phononic Crystals Surface Acoustic Wave Micro Device Thesis: Design And Fabrication 2D Phononic Crystals Surface Acoustic Wave Micro Device Dissertation: Design Fabrication Mechanical Resonance Based Scanning Endoscope Dissertation: Design Fabrication Mechanical Resonance Based Scanning Endoscope Skills Academic, documentation, edge, fiber optics, Laser, Mechanical, Scanning",ENGINEERING
"ENGINEERING TEACHER Professional Summary To obtain challenging position field Engineering work within team environment, I contribute skills experience client focused, dynamic organization. Core Qualifications Proficiency AutoCAD Computer proficient Microsoft Office Autodesk Civil 3D GIS Construction cost estimating HVAC Design Autodesk Inventor Pro Autodesk Revit Experience Engineering Teacher 09/2014 Current Company Name City State Update lesson plans semester stay relevant field engineering technology. Utilize variety teaching styles, group discussions, lectures simulations maximize student interest, participation, comprehension. Integrate creative learning strategies students learning engineering design project presentations. Provide students hands-on CAD software activities overall concept engineering technology. Assist two robotic clubs students wish excel science, technology, engineering, mathematics projects. Attend variety ongoing professional development workshops centered learning goals. Sponsor multiple seminar field trips students interested pursuing engineering career path. Civil CAD Supervisor 10/2013 09/2014 Company Name City State Provided hands software training CAD drafter utilize latest version Autodesk Civil 3D. Supervised CAD drafting department design projects ensure quality control manage production. Coordinated professional engineers, surveyors, inspectors, consultants construction managers concerning active projects. Ensured assign work completed timely manner attended project management meetings focus proactively scope work project. Adjunct Instructor 08/2013 Current Company Name City State Teach students basic understanding blueprint reading sketching welding machining math. Develop implement effective unit lesson plans. Provide weekly grade reports student encourage achieve course study. Utilize successful learning strategies promote student engagement. Fostered classroom environment conducive learning ability promoting excellent student/teacher interaction. Program Chair 10/2010 10/2012 Company Name City State Served subject matter expert students, instructional staff advisory committees regarding academic curriculum technical information. Notified Dean concerning student engagement retention issues. Assisted Dean determining classroom equipments capital budgeting. Analysis student course planning reviews class schedules faculty member. Developed implemented student retention strategies. Oversaw training supervision faculty performance. Involved hiring process screened interviewed new candidates. Participated professional advisory committee meetings. Motivated students actively participate aspects educational process. Maintained teaching assignments scheduled. Setup maintained grade book throughout course. Provided weekly feedback students grade reports attendance reports. Documented high risk student advisories recorded school's academic database. Civil Project Engineer 05/2005 09/2010 Company Name City State Planned scheduled subdivision plats city county planning zoning commission meetings approval city pre-construction meetings construction approval. Coordinated projects external clients, architects, surveyors, public agencies. Performed field evaluations contractors city inspectors review construction compliance design intent. Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals, analyzed geotechnical reports civil engineering subdivision projects. Mentored proactively CAD group execute construction documents imperative deadlines, contractor's (RFI) Request Information project verification, trained group design pump lift stations, grade roadways, parking lots, soil erosion sediment control designs, plan profiles sewer storm lines, subdivision plats, land surveys, use AutoCAD Land desktop. Coached trained group become team players, work positively pressure prioritizing managing multiple projects simultaneously, encouraged handle cold calls follow ups effectively display good communication skills. Coached CAD operators quickly check drawing proposed layout proper dimensions, scheduling, labeling, spelled check prior final review engineer construction document approval, assisted troubleshooting CAD errors, user (pc) personal computers, pc system networking install AutoCAD relative software programs. Supported field verification photographic illustrations CAD operators scope phase construction phase final walk-thru phase. Provided energetic atmosphere towards CAD operators minister positive attitude towards clients interact co-workers wide range projects. Civil CAD Designer 03/2003 05/2005 Company Name City State Supervised CAD team design civil plan profiles, subdivisions, plats, survey roadway grading, storm drain, sanitary sewer improvements use AutoCAD Land desktop. Provided pipe works terrain surface, contour, volume calculation project engineers. Exported imported survey GPS collection data construction stakeout topographic layouts. Supervised CAD team teaching use good drafting standards techniques, saw construction documents assisted developing maintaining CAD detail library fast growing small business. Introduced AutoLisp programming enhance AutoCAD skills. Trained entry level CAD technicians utilize latest Land Desktop AutoCAD software focused techniques strength weakness. Mechanical HVAC Engineer 08/2000 05/2001 Company Name City State Coordinated multi-disciplinary design teams project development meetings assisted on-site field evaluation verify specification project construction. Prepared heating cooling load calculations mechanical HVAC systems Trace 700 Carrier software sectors residential, commercial, semiconductor facilities, pharmaceutical facilities buildings according ASHRAE standards Indoor Air Quality. Designed mechanical plumbing plans, lift stations per specifications codes respect designed criteria turn key projects AutoCAD Microstation. Attended Trane Carrier HVAC seminars product knowledge in-depth training. Lead developed CAD design team undertake work support projects, assist project engineers meeting deadlines mentoring always check work. Co-op Mechanical Engineer 01/1997 12/2000 Company Name City State Calculated mechanical HVAC heat loss heat gain use Elite HVAC software, sized supply return duct layouts, diffusers, designed plumbing risers. Drafted designed mechanical electrical plumbing plans AutoCAD. Drafted designed electrical lighting layouts. Sized domestic water condensate lines adhere plumbing codes. Scheduled roof top make-up air units according specifications. Collaborated electrical engineers building design impact discrepancies. Architectural Draftsman 01/1992 12/1997 Company Name City State Drafted designed architectural plans prepared project specifications. Designed elevation views, wall section details, building section details, schedules, typical drawing details. Prepared shop drawings. Review plans comply ADA building code. Attended clients meetings scope work. Drafted designed structural civil construction plans. Coordinated MEP engineers, civil engineers, structural engineers. Field measured inspected site work construction phase revised architectural plans needed. Education Master Education Leadership 01/2014 Northcentral University City State Leadership Bachelor Science Mechanical Engineering 05/2000 The University Texas City State Mechanical Engineering Associate Applied Science Drafting Design Technology 06/1992 Texas State Technical College City State Drafting Design Technology High School Diploma 05/1988 Edinburg High School Independent School District Professional Affiliations Over 9 years CAD management 6 years project management experience. Recognizing goals priorities exceed client expectation. Achievement oriented continually setting high goals striving toward excellence. Able effectively communicate within different levels internal organization converse external professionals. Ability organize manage multiple projects disciplines. Great technical background outstanding analytical problem solver. Generate practical solutions, careful planning proper contingencies cost estimating. Achieved American Society Plumbing Engineers certification. Over 10 years civil, architectural, mechanical electrical plumbing drafting design experiences proficiently AutoCAD. Work History Company Name Skills Operating systems: Windows 7/XP/2000, Android, MS-DOS *Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data, Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, Photoshop), Internet Explorer, Firefox, HTML, CSS, Wordpress.",TEACHER
"DIRECTOR OF PUBLIC RELATIONS PARTNERSHIPS Executive Profile High-performing executive extensive hospitality luxury lifestyle experience. A strategic trendspotter excels developing dynamic partnerships programs serve impetus multi-tiered marketing campaigns well top-tier media exposure. Skill Highlights Social Media Influencer Strategy Project Management Brand Partnership Development CRM Content SEO Marketing Budget Development Management New Hotel Launch Re-Launch/Brand Development Core Accomplishments Initiated cultivated strategic business partnership The Benjamin Hotel Manhattan Cornell Professor Co-Author Sleep Success Dr. Rebecca Robbins provide hotel guests science-driven sleep program, resulting 1.4 billion impressions 2015. Conceptualized launched The Surrey's first full lobby rooftop exhibition ""ArtSpeak"" partner ArtMuse, served robust marketing campaign capitalize primary brand pillar strengthen awareness among affluent target market. To align efforts, hotel named ""Coolest Art Hotel"" Tatler Hong Kong ""World's Best Art Hotels"" Town Country Grew CRM subscriber list 78K 102K members one month due strategic partnership media partner Pure Wow The New York City Ballet Rebecca Taylor. Professional Experience Director Public Relations Partnerships 03/2015 Current Company Name City State Lead ideation craft programming Affinia Hotel Collection, The Benjamin The Surrey purpose creating experiences truly benefit end-user support revenue goals. Oversee strategic partnerships collaborations connecting like-minded brands enhance target audience awareness, refresh digital/PR content, increase email traffic improve SEO. Lead media relations hotels/spa shift market share competition expand visibility among target audience yielding hits The New York Times Yahoo! USA Today British Airways Air France Magazin e, CNBC ""Secret Lives Super Rich."" Marketing Director 05/2013 02/2015 Company Name City State Re-launched The Benjamin, luxury boutique hotel, three-year, multiphase $10 million renovation brand repositioning. Redesigned programming developing key partnership up-and-coming lifestyle partners BarkBox, subscription-based pet company, SIN Workouts, high-end fitness concierge service, Dr. Robbins, co-author Sleep Success! Led digital content marketing CRM initiatives independent hotels yielding 19% increase year-over-year package promotion revenue production 23% increase web revenue The Benjamin within first year. Directed in-house external creative teams, PR, media buying agencies creative development, messaging, production, campaign implementation, tracking, analysis. Served brand management ambassador ensuring properties accurately represented across touch points customer-facing disciplines management sales catering staff teams. Assistant Director/Marketing Manager 01/2010 04/2013 Company Name City State Launched The National Bar Dining Rooms Food Network Iron Chef Geoffrey Zakarian, designated one ""50 favorite New York restaurants"" The New York Times, involved leading RFP process, overseeing graphic design development, co-directing key partnership events Food Network Saveur Magazine Manhattan Magazine. Developed guest-centric hotel programming (e.g., Sleep Program, Winks Kidzzz Club, Handel Group Management Coaching) highlighted assets distinct competitive set created brand awareness resulted noteworthy coverage The New York Times USA Today Departures.com Key member website mobile site development team MansfieldHotel.com, Affinia.com, TheBenjamin.com, included creative direction, layout, navigation web content. Supported sales teams branded collateral presentations sales events conventions. Represented parent company Annual NYU International Hospitality Industry Investment Conference spoke behalf hotel brands industry conferences topic PR influencer relations. Account Director 09/2008 11/2009 Company Name City State Key client press contact launches Montage Beverly Hills, FIG Restaurant, The Surrey collaborating clients press craft compelling stories incorporating key messages emerging trends covered W Magazine Travel Leisure Departures Vogue.com Vanity Fair.com T Magazine: The New York Times Developed media strategy pitches, securing three new clients accounting 65% total revenue. Account Supervisor/SAE 01/2006 08/2008 Company Name City State Created client campaigns annual plans. Identified cultivated potential marketing partners promotional initiatives improve brand awareness. Leveraged media relationships produce top placements clients, resulting three Hospitality Sales Marketing Association International Adrian Awards 2007 top-tier placements. Generated top billing account wins drafting new business plans core member creative team. Education Master Journalism PR/Integrated Communications Science Library Technology August 2004 University North Texas PR/Integrated Communications Science Library Technology Bachelor Arts Psychology English August 2002 University North Texas Baylor University Psychology English Professional Affiliations Business Chicks USA Denihan Talent Development Program Luxury Society Member Marie Forleo B-School Technical Skills Qualifications Public Relations Software: Gorkana, Meltwater Desktop Publishing Software: Photoshop, HTML, Squarespace, Mailchimp, Cendyn",PUBLIC-RELATIONS
"REGIONAL IT MANAGER Professional Summary Exceptional IT Manager talented personnel management, vendor management business strategy development. Technically-savvy outstanding relationship building, training presentation skills. Languages spoken: English, Conversational Chinese Skills Team leadership Budgeting finance Project management Process implementation Staff development Data management Self-motivated Strong verbal communication Powerful negotiator Conflict resolution Risk management processes analysis Work History 09/2012 Current Regional IT Manager Company Name – City State Acted project manager $10mn New York office move serves advisory board international office moves Direct after-hours (12p.m.EDT) delivery first, second, third-level technical support end users across 14 office facilities locations, including 500+ lawyers 500+ staff members. Ensure prompt courteous technical support. Manage, train review support staff team members. Developed SMART objectives KPI's continually motivate staff. Review help desk metrics help desk manager ensure tickets addressed according SLA. Identify recurring issues address global software applications manager. Work cross-functional technology committee create policies accurately reflect current future technology trends. Work international trainers oversee local training requests. Draft distribute local after-hours call metrics Director Information Technology. Purchase budget hardware software New York office. Lead document production (8ppl), local help desk (2ppl), global after-hours help desk (5ppl), local AV/ office services staff (3ppl). Ensure high availability systems applications across organization. Serves last point escalation manager duty. Develop, review, maintain local infrastructure policies procedures: Advise global procedures technology committee. Develop, review, enforce service level agreements help desk manager lead. Determine metrics, define measurables, present data executives performance department. Liaise global team develop implement business process improvement policies address security policies relating GDPR compliance local compliance measures. Designed implemented knowledgebase tool use IT colleagues end users order accurately diagnose technical issues. Coordinated global resources training offices Lotus Notes Outlook Windows 7 Windows 8 rollout. Increased first call resolution 85% 98% help desk training cross functional training. Supports Director Technology daily operational functions. Assisted various business groups document organization dissemination acquisitions. 06/2007 09/2011 Technical Support Analyst Company Name – City State Collaborated sales, marketing support teams launch products time within budget. Maintained monitored server room, wireless network server infrastructure. Set staff workstations PCs, Macs, phones laptops. Partnered marketing team leverage technology customer value propositions used marketing events. Created new hire IT training curriculum. Acted technology liaison technology department global recruiting division. Tested implemented new technology-based global projects Nuance PDFCreate. Delivered on-site IT AV technical support 300+ staff local regional offices. 03/2007 06/2007 Desktop Support Technician Company Name – City State Hands roll Domestic International OS migration WinXP Win7. Worked engineering applications staff resolve problems related upgrade functional. Key responsibility support users C-Level firm chairman contract services troubleshooting resolving problems relative Mac, Macbook, PC related equipment. Install Mac PC OS, configure network settings integrate firm's network, troubleshoot issues locally provide support mainly virtual Citrix desktop. Work various interdepartmental groups resolve depth issues regarding security accounts. Install configure hardware software relates users needs. 10/2004 02/2007 Software Licensing Coordinator Company Name – City State Client facing manager responsible aspects department. Managed department budget; Responsible personnel department operation. Handled monthly billing. Performed software audits (Software asset management). Responsible license application management. Oversee sale software students, staff business units. Escalate desktop management issues vendor ensure prompt resolution. Create standard operating procedure handling software related issues (change management). Manage vendor-university technology relationships. Worked implementation online university software management system. Education Master Science Information Management W.P. Carey School Business Arizona State University City State Information Management Bachelor Arts Psychology, Sociology Chinese Studies Emory University City State Major(s): Psychology, Sociology Minor: Chinese Studies Skills Budget management. Supervision skills. Litigation vendor management experience. Service level agreement (SLA) management experience. Vendor selection relationship management experience. ESX server administration. System Center Configuration Manager (SCCM) management administration. Familiarity installation, maintenance monitoring networking equipment. Administration of: MobileIron/BES; MS Server 08/03/00; Windows 7/XP/2000; MS Office Suite version 10/07/03; Lotus Notes 4.6/5.0; Exchange 2010; Microsoft Lync; ESX/Netapp servers; Mimecast; Citrix Xen suite; Active Directory. Remote desktop software troubleshooting. Legal apps: FileSite w/Outlook Integration; PDFDocs Suite; Carpe Diem; TOA software. Project lead pilot installs rollouts software, hardware operating systems. Completed Microsoft Certified Information Technology Professional training (MCITP).",BANKING
"INFORMATION TECHNOLOGY Summary Dedicated Information Assurance Professional well-versed analyzing mitigating risk finding cost-effective solutions. Excels boosting performance productivity establishing realistic goals enforcing deadlines. Versatile IT professional 37 years Enterprise design engineering methodology. Skills Enterprise platforms Knowledge Product Lifecycle Management (PLM) Project tracking Hardware software upgrade planning Product requirements documentation Self-directed MS Visio Decisive Collaborative Domain Active Directory Layout Data storage engineering Information Assurance Risk Management Framework (RMF) Active Directory design deployment Workstation build deployment Systems Accreditation Packages Red Hat Enterprise Linux installation hardening Network Design Troubleshooting High Performance Computing Experience Company Name City State Information Technology 02/2011 Current I hired manage accreditation efforts major department modernization project involving 3 accreditation packages leading successful Authorization To Operate decisions. Responsibilities increased include departmental accreditation efforts leading another 3 successful ATOs. Now, working 4 new accreditation including re-authorization existing project. Succeeded writing implementing vulnerability management existing accredited systems. Success accreditation hinged coordination ONI Enterprise critical design decisions help program integrate smoothly Enterprise thru many meetings, analyzing Enterprise business model understand best fit program. The different projects required careful management specific STIG compliance hardening different configurations services required specific domain integrated. Analyzed complex computer systems assess vulnerability risk. Supervised 5 external computer consultants vendors. Managed application patches, data backup, security changes network configuration. Company Name City State Systems Engineer 02/2006 02/2011 I Hired initiate processing strategies fulfilling department analyst requirements. Requirements fulfilled thru dentifying product problems strengths collected data customer experience review Enterprise compliance transition new technology supporting new processing needs thru proper processing power. The next challenge came storage requirements better performance controlled uses. After careful study local infrastructure design, local storage shelf solutions adopted grow local storage 200TB. In using solution, department saved million dollars purchasing maintenance costs compared alternative. Next came requirements improve processing future big data formats fulfilled Red Hat Linux high compute cluster I designed, purchased accredited operation Enterprise. Improvement big data analytical processing reduced time 30 hours 30 minutes well allow robust data thru higher selections sensors, frequencies range allowed thru traditional process. Company Name City State Senior Systems Analyst 02/1999 02/2006 I hired improve corporate client communications processing requirements resulted design, build deployment 3 Enterprise network solutions. One solution resulted expanding capabilities supporting Washington Navy Yard, Norfolk Virginia Hawaii support facilities. Fulfilled requirements detecting crucial network software/hardware weaknesses developing preventive strategies solutions avoiding interruptions increasing system security thru documenting system layouts, wiring diagrams addressing schema understand layouts make informed solutions upper management. Education Training Associate Science Electronic Engineering 1980 Florence Darlington Technical School City State Electronic Engineering. Dean's list high GPA. Class President second year Skills Active Directory Hardware Engineering Information Technology Red Hat Enterprise Linux Servers MS Windows Servers MS Windows Desktop Network Design Troubleshooting Architectural Diagrams Accreditation Boundarys Risk Management Enterprise Strategies Vendor Relations Desktop Publishing Software: Photoshop, Illustrator, HTML Team Work Collaboration",INFORMATION-TECHNOLOGY
"ASSISTANT GENERAL/OPERATIONS MANAGER Summary Results-focused management professional offering ten years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Skills Staff training Supervision trainingOperations management Staff development Inventory control Cross-functional team management Complex problem solving Customer service-oriented Appointment scheduling Front desk management Spa maintenance Inventory maintenance Employee interviewing hiring Payment tracking systems Understands spa services Meeting Maker familiarity Knowledge UPS Fed Ex shipping systems Hospitality industry knowledge Attentive detail Multi-tasker extraordinaire Accomplishments Leadership Served key contributing member Leadership team. People Management: Hired mentored staff Streamlined training departments Financial Management: Oversaw budgets inventory control Created new manual documenting spa products.Served Dermalogica product line expert. Experience 01/2013 06/2015 Assistant General/Operations Manager Company Name － City State Managed team 45 professionals.Served mentor junior team members.Initiated program standardized employee training led increase customer satisfaction 12%. 07/2012 01/2013 General Manager Company Name － City State Informed guests spa services, programs activities phone person. Addressed guest complaints referred escalated situations management.Checked members guests promptly appointments.Efficiently checked guests using Millenium.Coordinated booked spa service appointments individual group clients.Assigned clients spa therapists aligning client's needs spa therapists expertise.Addressed member concerns patience.Responded customer inquiries friendly professional manner.Verified end-of-day reports credit cash profits.Clearly communicated technician regarding schedule changes.Executed daily opening closing procedures.Organized salon paperwork office files.Introduced corporate policies, procedures work rules new spa employees. 08/2010 07/2012 Head/Esthetician Company Name － City State Advised guests special events product promotions.Mailed client forms salon promotional documents.Informed guests spa services, programs activities phone person.Addressed guest complaints referred escalated situations management.Researched various types spa therapies treatments better informed spa services.Supplied guests robes, slippers locker keys.Efficiently checked guests using spa biz.Instructed guests facility safety measures.Coordinated booked spa service appointments individual group clients.Assigned clients Spa Therapist aligning client's needs Spa Therapist expertise.Documented observed safety hazards reported management immediately.Addressed member concerns patience.Provided accurate product merchandise information customers. 11/2007 10/2009 Esthetician, Certified Laser Technician Company Name － City State Informed guests spa services, programs activities phone person.Addressed guest complaints referred escalated situations management.Researched various types spa therapies treatments better informed spa services.Instructed guests facility safety measures.Documented observed safety hazards reported management immediately.Addressed member concerns patience.Provided accurate product merchandise information customers.Responded customer inquiries friendly professional manner.Suggested sold spa services retail products customers.Advised guests special events product promotions. Education Training 2006 Bachelor Marketing/Management University Aesthetics － City State Esthtician training 1993 Bacholrs Marketing/Management Emporia State University － City State Marketing/ManagementCoursework Business ManagementCoursework Marketing Communications Assosicates Seward County Community College － City State Coursework Marketing CommunicationsCoursework Business Management Skills banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit loss, quality, recruiting, retail sales, sales, sales training, surveys",FITNESS
"DIRECTOR OF FINANCE Summary Seasoned Certified Management Accountant financial leader deep broad health care industry experience forecasting, financial planning analysis, operations, reporting, strategic planning Highlights CMA License #43352 Strategic financial planning expert Experience Director Finance 07/2002 Current Company Name City State Financial planning analysis leadership support Consumer Service, Claims, Global Operations, Appeals Grievances, Business Solutions Services, Payment Integrity organizations overall annual SG&A expense approximately $825M 14,000 FTE Financial oversight onshore offshore vendor relationships annual budget approximately $120M Partnered Operations Leadership reduce operating expense $40M 2014 Serving finance lead two operational excellence optimization projects driving anticipated savings $39M 2015 Served finance lead consolidation Medicare Retirement Customer Service organization, annual budget $120M, Benefit Operations Served finance lead creation Payment Integrity organization annual budget approximately $28M 170 FTE Served finance lead integration acquired service organization total annual budget $3.5M 90 FTE Served finance lead creation expansion in-sourcing Rx Pharmacy Customer Service calls Benefit Operations Served finance lead merging Dental Vision Customer Service Claim functions Benefit Operations, $40M 600 FTE consolidation Drove savings approximately $100k within team result realized staffing efficiencies Manage team six financial analysts Director Finance UHC M&R 01/2006 01/2011 Company Name City State Financial oversight various Operations organizations across nine internal sites seven vendor locations overall annual budget approximately $175M Financial oversight vendor relationships annual budget approximately $45M Successfully reduced actual operating expense service centers $24M result increased efficiencies, capital benefits, elimination unnecessary spend Participated Finance subject matter expert related integration acquired customer service organization total annual budget approximately $29M Served Finance functional lead consolidation three customer service departments within company, resulting efficiencies approximately $6M Financial oversight cost benefit analysis responsibility Capital Projects excess $5M annually Participated Finance subject matter expert related acquisition new business totaling $20B Completed comprehensive review staff within service centers identified available efficiencies, resulting savings approximately $60,000 annually Designed implemented standardized, automated reporting capabilities resulting savings $70,000 annually Completed cost benefit analysis demonstrating implementation IVR technology equated $650,000 annual savings Completed cost benefit analysis demonstrating outsourcing appropriate call volume equated reducing cost $3.4M annually Completed cost benefit analysis demonstrating utilizing service center site low cost area equated reducing cost $2.0M annually Created implemented long term forecasting capacity planning models service centers receive approximately 6,000,000 calls annually Managed team two analysts Manager Operations Support Planning 03/2004 01/2006 Company Name City State Received special, performance based mid-year merit increase Recognized top employee within department, consisted 25 employees Led team 6 Senior Business Analysts Developed partnerships departments, including Finance, Training, Sales, Account Product Management improve forecast accuracy 97% Created oversaw short long term staffing models capacity planning documents call center, clinical operations, non-clinical support staff Completed presentations Executive Leadership Team around key call center metrics Led project implementing advanced capacity planning software resulted optimized hiring staff Partnered IT led project create data warehouse call desktop data led enhanced standardized reporting Created ""Critical Thinking Analysis"" documents currently part standard training curriculum Designed implemented Operational reporting intake agents clinical case managers led improved performance reduction cost Completed Executive Level Operational reporting Provided recommendations Executive Leadership staffing strategy, workload planning, future reporting capabilities, future client locations workload Determined service center location new client implementation Tracked seating real estate across 18 sites projected future seating needs based anticipated growth Assisted business segments determining staffing needs, improving forecasting accuracy, report creation, design, implementation, production Lead Business Analyst 07/2002 03/2004 Company Name City State Received performance based ""Employee Quarter"" ""Employee Year"" awards Created updated short long term staffing models capacity planning documents call center, clinical operations, non-clinical support staff Created maintained short term scheduling tool used build schedules within call center optimize business performance Participated project consolidating 12 call centers two accounting overall savings $5M annually Built completed monthly Executive Reports Developed partnerships departments, including Finance, Training, Sales, Account Product Management improve forecast accuracy 97% Senior Business Analyst 02/2001 07/2002 Company Name City State Senior Business Analyst 10/1999 02/2001 Company Name City State Education AAS Accounting Hennepin Technical Community College City State MS Economics Florida State University City State BA Economics Franklin Marshall College City State Interests Hennepin Technical Community College Accounting Advisory Board Member Skills Financial planning analysis, budgeting, reporting, strategic planning, forecasting, operations",FINANCE
"ENGINEERING OFFICE CLERK Experience Engineering Office Clerk 01/2018 01/2019 Company Name – City State Provides departmental clerical support Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact clerical duties required. Researches, orders, purchases maintains office equipment supplies. Types correspondence maintains central business files department. Processes records department, creates maintains accurate records. Responds complaints requests services accordance departmental policies. Receives maintains citizen complaint logs relating drainage project issues. Serves recording secretary formal informal bid meetings. Picks delivers documents city offices. GIS data entry Municipal Software System. Scanning Engineering drawings files. Mailing various correspondences. Assist Administrative Assistant Department Head Engineering employees, needed. Benefits Clerk 01/2017 01/2018 Company Name – City State Scan file various documents onto company database. Organize create online employee files. Process file benefits forms related information. Maintain benefit records. Request needed documents employee benefits. Mail employee benefit packages. Inform employees benefit eligibility. Work reception area needed greeting signing visitors. Answer phone calls route correct employee department. Schedule meetings reserve conference rooms. Organize incoming outgoing mail packages. Sales Associate 01/2015 01/2017 Company Name – City State Ensure customers receive excellent service direct salesmanship prompt courteous service. Open new accounts means adding new clients. Assist customers finding merchandise. Deliver results departmental/store event goals. Maintain floor standards including replenishment. Present product features benefits knowledgeable way. Assist customers purchase decisions. Handle monetary transactions customer retail store. Handle customer related issues. Work History Engineering Office Clerk 01/2018 01/2019 Company Name – City State Provides departmental clerical support Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact clerical duties required. Researches, orders, purchases maintains office equipment supplies. Types correspondence maintains central business files department. Processes records department, creates maintains accurate records. Responds complaints requests services accordance departmental policies. Receives maintains citizen complaint logs relating drainage project issues. Serves recording secretary formal informal bid meetings. Picks delivers documents city offices. GIS data entry Municipal Software System. Scanning Engineering drawings files. Mailing various correspondences. Assist Administrative Assistant Department Head Engineering employees, needed. Benefits Clerk 01/2017 01/2018 Company Name – City State Scan file various documents onto company database. Organize create online employee files. Process file benefits forms related information. Maintain benefit records. Request needed documents employee benefits. Mail employee benefit packages. Inform employees benefit eligibility. Work reception area needed greeting signing visitors. Answer phone calls route correct employee department. Schedule meetings reserve conference rooms. Organize incoming outgoing mail packages. Sales Associate 01/2015 01/2017 Company Name – City State Ensure customers receive excellent service direct salesmanship prompt courteous service. Open new accounts means adding new clients. Assist customers finding merchandise. Deliver results departmental/store event goals. Maintain floor standards including replenishment. Present product features benefits knowledgeable way. Assist customers purchase decisions. Handle monetary transactions customer retail store. Handle customer related issues. Education B.S. Degree Progress 01/2020 University Alabama Huntsville City State 2016 East Limestone High School City State GPA: 3.98 Summary To obtain rewarding position field skills developed utilized. Summary Qualifications Three years experience customer service Performed volunteer work within community various service organizations Computer literate dedicated team player strong work ethic Dependable, motivated, detail oriented individual strong organizational skills Excellent verbal written communication skills Highlights Experienced Microsoft Office Word, Excel, Outlook, SharePoint Costpoint Administrative Assistant Benefits Clerical Clients Data entry Database Features Filing Forms GIS Mailing Meetings Excel Mail Outlook SharePoint Microsoft Office Word Office equipment Policies Processes Reception Recording Retail Scanning Telephone Phone Typing Skills Experienced Microsoft Office Word, Excel, Outlook, SharePoint Costpoint, Administrative Assistant, benefits, clerical, clients, data entry, database, features, filing, forms, GIS, Mailing, meetings, Excel, Mail, Outlook, SharePoint, Microsoft Office Word, office equipment, policies, Processes, reception, recording, retail, Scanning, telephone, phone, typing",ENGINEERING
"SENIOR ANALYST DATA QUALITY GOVERNANCE Professional Background Analyst versed data analysis reporting, user acceptance testing, well solving complex problems high-pressure environments. Excels cultivating, managing, leveraging relationships Skill Highlights Microsoft Access, Microsoft Excel, SAS, SQL Server Manager, Cognos, Crystal Reports Business Objects, SQL, Tableau Server Desktop, Project Management, Data Analysis Professional Experience Senior Analyst Data Quality Governance 04/2018 Current Company Name City State Create policies procedures actuarial analytics group Monitor adherence policies scheduled reviews Conduct training quality governance policies Lead analyst HIPAA compliance Create analyze validation reports health plan data Lead discussions regarding data issues identified Healthcare Data Analyst 04/2012 Current Company Name City State Experience process analysis analytic functions Ability interact effectively different business units, team members, external client levels Creates ad hoc data analyses reports needed Prepares monthly, quarterly, annual reports established clinical, utilization, financial metrics Health Ministries SmartHealth Proficient computer analytic tools SAS, SQL, MS Office (excel access) Performs medical prescription drug claims analysis necessary understand relative unit pricing across provider networks, inform decisions provider fee schedules. Generates eligibility, medical, pharmacy claims data needed Health Ministry support budgeting, rate development, manage reinsurance program. Business Analyst 03/2008 05/2012 Company Name City State Responsible identifying processes streamline assist various projects Created maintained access databases departmental use Identified system issues coordinated vendor resolution Involved project planning testing system enhancements Defined business requirements various projects Created adhoc reports needed Created audit process securities applications Created reports SEC FINRA audits. Finance Analyst 06/2005 05/2008 Company Name City State Backup department manager Created maintained managerial reporting daily, monthly, quarterly yearly Created work schedule department weekly basis Created distributed department stats analysis upper management monthly Primary contact electronic invoicing candidates Created multiple databases interdepartmental need. Trust Analyst 02/2003 03/2005 Company Name City State Responsible daily operations 401(k) accounts retirement services clients. Balanced 401(k) accounts weekly, monthly, quarterly, yearly basis. Researched resolved balance situations quickly. Conversion Analyst 02/2002 02/2003 Company Name City State Responsible managing incoming outgoing account conversions, daily DTCC reconciliation troubleshooting, problem-solving. Revised existing Microsoft Access program incoming assets accuracy Created new reporting process Access identify asset balance discrepancies Resolved daily balance situations various depository institutions Registration Analyst 02/2000 02/2002 Company Name City State Responsible re-registration physical assets trust customers Streamlined processes automating applications quicker processing problem resolution Solved re-registration issues brainstorming troubleshooting Created Microsoft Access program track pending registration issues generate reports Collaborated company legal counsel asset restriction removal Authored updated procedures registration process. Education Training Masters Business Information Technology Project Management 2007 Walsh College City State Project Management Bachelor Business Administration 1996 Rochester College City State Business Administration Certifications Certificate Health Care Informatics Affiliations Volunteer weekly local elementary school reading development Lead business meetings weekly basis Volunteer children's church weekly basis Taught Sunday school classes Skills Streamline Processes, Business Objects, Cognos, Crystal Reports, Customer Service, Data Analysis, Databases, Financial Invoicing, Managing, Microsoft Access, Microsoft Excel, Microsoft Office, Problem-Solving, Problem Resolution, Process Analysis, Project Management, Project Planning, User Acceptance Testing, Reporting, SAS, Securities Reporting, SQL, Troubleshooting, Annual reports, Tableau Server, Tableau Desktop",HEALTHCARE
"SUBSTITUTE TEACHER Summary Seeking Administrative position professional experience education allow make immediate contribution integral part progressive company, require apply knowledge assist company accomplishment goals develop excellent work environment. Extensive background HR generalist affairs, including experience recruitment retention, staff development, mediation, conflict resolution, benefits compensation Highly knowledgeable HR policies development legal compliance Ability balance books handle finances responsible manner Effectively developed team building programs, including writing personal manuals, corporate policies, job descriptions management reports Bilingual: Fluent Spanish English Experience Substitute Teacher December 2014 May 2015 Company Name － City State Prepare classwork based lesson plans established primary teacher. Demonstrate versatility methods instruction understanding lesson development plan. Demonstrate understanding adopting school cultural practices observing teachers adapting quickly work environment. Ability manage time teachers students within adopting school schedule. Frequently substituted teachers ESL/ESOL, Spanish (elementary level) special education classes. Managed selected paraprofessional students special needs. Genesis tcm corp., orlando, fl. Human Resources Manager January 2014 July 2014 Prepared handled assignments employees establishing conducting orientation training program. Maintained work structure updating job requirements job descriptions positions. Created updated comprehensive employee recruiting strategies supplement staffing attract talented candidates. Audited workplace; ensured employee management policies procedures followed. Controlling cost ensuring exceed budgets. Updated key human resources metrics, including turnover termination, using reporting tools HRMS database. Store Manager December 2010 July 2014 Company Name － City State Managed administered entire store included Human Resources, payroll, budget planning. Educated advised employees group health plans, voluntary benefits 401(k) retirement plans, FMLA, FSA, PTO, HIPAA Work Compensation benefits. Responsible interviewing new employees facilitated new hire orientation. Direct personnel, training labor relations activities. Identifying vacancies, post open job; screen match applicant open positions, background reference checks. Providing leadership, management, coaching, monitoring direction employees achieve targets. Maintaining personal file employees updated keeps tracking record attendance. Responding letters, emails general correspondence. Providing clerical administrative support staff Human Resources department. Handling employee's full final settlement, exit interviews process. Responsible preparing developing Loss Prevention meetings. special assignments Xthepanie club restaurant, san juan, pr. General Manager Partner May 2002 January 2004 Responsible daily operation restructuring tasks throughout day. Assisting day-to-day HR related questions. Provided leadership, direction new strategies process staff hands operational management. Recruited, hired, trained retained high quality select employees. Developed new strategies control inventory reduce inventory shortages. Planned special events parties accordance company policies client's needs. Coordinated meeting new clients vendors ensure daily tasks schedule. Managed set operating budget, followed-up daily operating numbers. Education The Real Estate Institute (TREI) － City State Sales Associate FREC 1 Pre- Licensing, Sep 8, 2015 B.B.A Management May 2014 University Turabo (UT) SUAGM － City State Management B.A Journalism May 2003 Universidad Del Sagrado Corazón (USC) － City State Journalism Type Personal Name Type Personal Name Skills administrative support, benefits, budget planning, budgets, budget, clerical, coaching, client, clients, database, direction, special events, FSA, Human Resources, HR, instruction, inventory, labor relations, leadership, lesson plans, letters, Loss Prevention, meetings, payroll, personnel, policies, pr, quality, recruiting, reporting, Sales, san, Spanish, staffing, teacher, Type",APPAREL
"BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT Summary Hands-on, dependable, dedicated team coach, goal directed well quality detail conscious. Extensive passion toward developing employees fullest potential. Maintains high degree energetic leadership, problem-solving, planning team building skills lead successful sales teams. Highlights Established track record exceptional sales results. Advocate continuous education. Excellent communication skills. Compelling leadership skills. Resolution oriented. Enthusiastic Effective Leadership style. Accomplishments Currently standing highest percentage achieved banking center goals 2014. Top 10% Banking Center 2013 Comerica Bank, Michigan Market. Developed two under-performing Banking Centers top performing offices 2011-2012 2012-Present Day. Top performing Assistant Manager Statewide Comerica Bank 2010. Experience 01/2012 Current Banking Center Manager, Assistant Vice President Comerica Bank (Brooklyn Office) Promote importance higher education assist employees steps achieve goals. Nominated Banking Center Manager Mentor new existing colleague onboarding process. Directly manage human resource processes employees, including selection, training, performance management, individual career development retention. Designated management trainer first time Assistant Manager Personal Bankers. Created established successful training program new management personal corporate program eliminated. Develop manage high-performing employees positive professional relationship team building skills. Hold weekly sales meetings, daily debriefs pertaining sales goals operation changes. Utilize sales tools; including profiling customer's needs use various technologies, including generating business call center leads. Exceed Corporates budgeting fee collection expectation. 01/2011 01/2012 Banking Center Manager, First Level Officer Comerica Bank (Grass Lake Office) Lead direct sales, quality customer service business development activities achieve targeted results categories deposits customer relationship growth, customer retention, revenue, market share, customer employee satisfaction. Actively coach model behaviors concerning sales services. Educate staff corporate operational changes reinforce benefits. Responsible overall leadership sales management success Banking Center. Complete financial assessments clientele, analyze needs make professional banking recommendations based assessments. Proactively develop maintain relationships business partners. 04/2005 01/2011 Banking Center Assistant Manager Company Name Select, develop retain diverse team high performing individuals. Lead example educate staff areas of: extraordinary customer experience, service excellence, thorough knowledge products services. Coach mentor individual development processes assigned employees, including job training, career development, team development ensure successful employee retention. Proactive behavior led consistently meeting exceeding individual sales goals. Banking Center Licensed Financial Specialist proven successful background conservative investment alternatives retail client. Responsible continual banking center training federal, state local laws regulations ensure completion required coursework annually. Ensure staff thoroughly trained consumer compliance, transaction authorities, date fraud awareness. Maintain human resource records administer disciplinary action employees. Actively participate community events planning events assist company branding recognition. Actively recruited oversaw training new branch employees.Developed annual branch business plan maximum profitability effectiveness. 01/2002 01/2005 Michigan Regional Account Manager Company Name Develop presentations target top-producing agents secure commitment follow commitments monitor percentage attainment stated goals. Educate real estate agents products services available would provide financial assistance transition new home owners event immediate mechanical failures. Strong knowledge residential real estate law demonstrated instructing accredited continuing education course realtors issue pertaining risk management. Maintain marketing concessions monitor use judiciously adhering contract call center policies. Mediate unresolved claims consumer Home Security America extensive negotiations. Present Home Security America's message individual agents brokers, part maintaining existing relationships well prospecting new clients warm cold calling. Expand client referral base networking groups: Michigan Board Realtors; Western Wayne Board Realtors; Lansing Board Realtors Oakland Board Realtors. Education 1 2012 Principles Accounting-Jackson College (2013) Communication Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction Probability Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics Human Behavior-Central Michigan University Graduate Program 1 2002 Bachelor Science Michigan State University Skills Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer Additional Information Licenses: NMLS (2012-Present) Series 6 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property Casualty (2003) Professional Affiliations Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board Directors Member (2011, 2012). Head Manchester Area Chamber Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair March Dimes-Comerica Bank Team (2007-2008).",BANKING
"DIGITAL CONSULTANT Summary I seeking position continue growth strategic leadership position mobile. Continue drive design complex new products/services enhancements lead financial industry. Constantly ask others, ""What if?"" Skills Strong analytical skills Strong collaborative skills Mobile application development Market Research Analysis Product Development Launch Strategic Alliances Experience Digital Consultant 11/2013 Current Company Name － City State Business Innovator lead team deliver CEO Mobile Extension Apple Watch within 4 weeks using BAU funds. Developed lead PoT AI modeling specific financial use cases. Lead Apple Watch team develop deliver Apple Watch Mobile Bio Metrics Demos AFP. Partnering Risk Authentication team launch Biometrics iOS Android. Lead product team Mobile Token strong auth apps identity 25% product penetration within one month <2% calls="""" into=""""> Leading efforts 3D Touch (quick links) iOS. Partnering UxR, UX, CIA, CWI, TM Product team diverse Mobile efforts: redesign (break points mobile, tablet) Fraud Manager, International ACH, Internal Wires, Apple Watch, Remember Me, Mobile Deposit, Soft Token. Lead Remember Me functionality mobile apps. Participated second ever User Centered Design Wells Fargo. Championing ideals team members creating Push Notifications design ideation Mobile. Lead PNS efforts. Marketing liaison Mobile team. Created program service team increased channel first time sign-ons 45% 3 months. Created Mobile marketing videos CCER, Mobile Deposit, Mobile app. Mobile team lead ACH, DTD, Wires- payment apps Launched Android App CEO Mobile Mobile lead redesign efforts DTD Wires Mobile lead ACH Int'l- bring FXOL exchange flow Customer Service liaison mobile team ensure feedback issue resolutions incorporated roadmap Lead conducted EMCS/Kofax PoC Image Auto Capture Mobile Deposit. Lead effort bring vendors explore co-browsing, text chat, video Wells Fargo. Presented findings use cases senior leadership, received funding LiveLook PoT 2016. Lead redesign effort Fraud Manager Mobile bring three unique yet similar products one product. Mobile Production channel Management. Product Manager 05/2011 11/2013 Company Name － City State Development, enhancements, process review TOP Image Deposit, Smart Decision, Deposit Maintenance. Created new customer facing Fraud Analysis report- Patent pending Created new AR Check POC- Patent pending Created new internet product TOP Image Deposit ground up. Gap assessment fulfillment 430 converting 3rd party customers. Develop customer facing user reference guides, technical requirements, install guides. Create TOP Image Deposit customer facing Sales Demo Maintain Product blog Creating Business Project lifecycle documents (BRDs, Business Cases, etc) Cross functional support collaboration internal partners: Sales, Technical Product Consulting, Service, Implementation, Operations Crossed trained team member products: Desktop Deposit, RDC Vendor relations, contract reviews scorecards Management Code Remediation 3rd party engagement code review, vendor deployment code remediation testing cycle. Project Manager 08/2006 05/2011 Company Name － City State Act liaison advocate TMS Client Delivery business units technical teams planning, conducting documenting analysis complex business needs implementation service initiatives. Reviewing BRDs, FSDs, Test Plans. Support ongoing evaluation Implementation Service work flows, procedures, process customer experience ensure effectively serving customers fulfill cross organization business needs. Develop Data Entry guides, Implementation Process guides, Client Walk Through guides, System Validation guides, Client Service process procedure, develop deliver internal communication. Use Share Point/Info Source post documentation distribute communication. TMS Client Delivery lead CEO Portal, WellsTAX, DDA, Branch Depository Desktop Deposit, secondary CEO Mobile Map strategies customer implementation servicing present project initiatives senior service implementation management. Provide classroom training well present TIPPs QA calls service implementation Onsite Migration Escalation Team TMS Client Delivery conversion events. Provide subject matter expertise conversion issue effecting customer detail service support implementations plans mitigate customer impacts. Learning Development Consultant 01/2003 05/2006 Company Name － City State Evaluate employee performance based product knowledge, systems use, business process, customer service skills; identify sales opportunities referrals, coach team members Develop facilitate programs New Hire, New Products, Business Processes enhancements using following tools: Power Point, Net Meeting, EKOD, Virtual Classroom Design, create maintain content (e)Quality, Best Practices Websites Track employee performance, create monthly reports, analyze department performance based JD Powers, client feedback, department criteria, identify present opportunities growth upper management Create ""road shows"", web content, recognition programs promote brand (e)Quality, increase program awareness manager team buy-in Interim Project Manger Pilot team. Since 2003) Implement new products, establish timelines, coordinate provide updates meetings across department lines, streamline business process based feedback clients Business partners. Evaluate document client technical feedback pilot products services presentation Product Support, Product Development, Internet Solutions, eDC CEO Solutions. My latest Project CEO DTD CARLAR acted one two leads. Client Service Consultant 01/2001 01/2003 Company Name － City State Provided support Wells Fargo products services well right fit resolutions complex issues external internal clients Document analyze client business process Preparing presenting Service Product Reviews high value clients, Relationship team, management cross-sell growth opportunities Account analysis Customer profiling Maintaining portfolio 30 high value clients compliance, position, documentation, exceptions, overdraft, accounting etc Train new staff. Education Training BA Theater Arts Philosophy 1995 California State University － State Theater Arts Philosophy Certificate Program Fund Raising, PR 2003 University California － City Skills streamline, Business Processes, business process, Share Point, Product Development, Sales, Validation, Vendor relations Additional Information Interests activities Founding member Innovation Zone formally known Wells Fargo Best Practices. Holder three patents Wells Fargo. Volunteer Prospect Theater Project. Service Excellence award 2005 CEO DTD pilot. Team Excellence Award Q2 2011 work TOP. Stellar Award contribution Wachovia merger.",DIGITAL-MEDIA
"VIDEO DIRECTOR, EAST COAST VIDEO FOR ENTERPRISE BRANDS Summary Athletics always integral part life one way another. After years using physical fitness supplement successes previous career choices, decision bring fitness forefront life one would satisfy desire continue foster personal healthy lifestyle also allow greater platform sharing discoveries healthiness others. Highlights Passionate learning Take pride sharing accurate information Reliable Hard working Physically fit Excellent problem solver Approachable Accomplishments Bicycled Across North America May 14th July 4th 2007 Start: New Jersey End: San Francisco Experience Video Director, East Coast Video Enterprise Brands Jan 2015 Aug 2017 Company Name － City State Developed better interpersonal skills directing highly accomplished business individuals. Producer/Cinematographer/Lead Editor May 2009 Apr 2015 Company Name － City State Demonstrated drive, work ethic ability learn new skills quickly establishing company keeping profitable six years. Manager Fine Arts Jan 2007 May 2009 Company Name － City State Demonstrated ability multitask stay focused managing multiple projects time always finishing deadlines. Education Bachelor Arts electric bass 2006 Berklee College Music － City State us Graduated Cum Laude 2006 Most Improved Electric Bassist Skills CPT Certified NASM Adult Pediatric CPR/AED",ARTS
"HR EXECUTIVE Professional Summary Forward-thinking HR Generalist highly effective adapting evolving market plans needs associated company expansion. Skills New employee orientations Compensation benefits Termination procedures In-depth knowledge HR Compliance Project management MS Office proficient Knowledgeable HR Systems Team building Employee recruitment Interpersonal Skills Good Communication Skill Fast learner Flexibility Work History 11/2012 09/2014 HR Executive Company Name – City State Developed company personnel policies, standard operating procedures employee handbooks. Developed facilitated new-hire orientations. Conducted employment verifications investigations. Built comprehensive employee recruiting strategy. Developed enforced company policy procedures relating phases human resources activity. Managed aspects leave administration, including employee notifications vendor management, disability programs health benefits. Established monitored employee pay scales. Conducted job analysis job evaluations, resulting quality job specifications. Developed innovative new-employee orientation programs, including safety training. Updated key human resource metrics, including turnover terminations, using reporting tools HRMS database. Shadowed employees determine accurate description duties skills required position. Education 2012 MBA Human Resource Crescent Business School City State Emphasis Human Resources Minor Systems In study Professional Human Resources certificate (PHR) Organizational Training Development seminar 8.6 GPA 2006 High School Computer Science Lady Sivaswami girls Higher Secondary School City State 7.1 GPA 2010 B.E Computer Science Engineering Lord Venkateshwaraa Engineering College City State Accomplishments Organization Design Development Project Management Compensation Management International Human Resource Management Managerial Behavior Effectiveness System Analysis Design Industrial Project Ashok Leyland (Indian automobile manufacturing company) Mar'12 Apr'12 (2 Months) Developed HR Metrics including Drill Detail option, allowing users ""see people behind numbers."" Integrated trends requiring intervention facilitated internal benchmarking Incorporated aspects Training Development, Reward System, Benefits, Motivation, Corporate Social Responsibility Safety developing balance score card The metric scorecard put use Ennore plant since May highly appreciated plants core team Ashok Leyland (Indian automobile manufacturing company) Feb'12 Mar'12 (1 Month) Completed Project ""Organizational Climate"" ""Ashok Leyland's corporate office, Guindy. Prepared conducted survey corporate office employees Environment, Management Effectiveness, Involvement, Rewards recognition Commitment aspects Proposed solutions aspects lacking behind internal benchmarked value Experience (1 year 10 months) Dr.Kamakshi Memorial Hospital Pvt Ltd Nov'12 Sep'14 Working core quality team obtain National Accreditation Board Hospitals Healthcare Providers (NABH) certification Revamping organizational structure redesigning effective boarding processes tools facilitate integration new employees Core Team member facilitating feasibility study integrated payroll package,EPF,ESI Statutory Compliances hospital employees. Acting Training Coordinator cum Trainer. Maintaining leave records database, employees credentials,personal records, Training tracker training calendar etc. Preparation SOP's, HR Manuals, Join score cards,Proposing Salary increments,Preparation salary statement. Arranging conducting Interviews, Initial Screening candidates. Preparing Issuing HR Offer letters,Appointment letters. Preparing Conducting Induction programme new onboarding employees. Proper Training upgradation programme employees Evaluating effective training programmes. Preparation KPI/KRA's designation. Attend Employee's Grievances Complaints provide guidance necessary. Internship SAP implementation Export department Studied logistics business process exports business Ashok Leyland As core team member prepared order cash Make deliver As-Is process SAP implementation Search Engines web crawling Completed project web crawling faster indexing enhancing speed search engines Extra Curricular Activities Completed Certified Associate Project Management (CAPM) certification course Project Management Institute(PMI) Attended Therapeutic Communication Training. Conducted National-level workshop ""Work Life Balance"" staff non-teaching staff Crescent Business School. Presented working paper ""Industrial Relations coca cola"" Vels University. Attended conference ""Entrepreneurship management"" ISBR Business School As active member HRD CLUB, responsible arranging quarterly Conferences alumni meetings Won college level event Tennikoit acted Captain team. Skills C, C++, English, Hindi, Java, Languages, Microsoft Office, SQL, Visual Basic 6.0",HR
"MARKETING AND PUBLIC RELATIONS MANAGER Summary Enthusiastic creative Visual Designer exceptional flexibility resourcefulness.outstanding time management prioritization skills completing time-critical projects.Adept managing heavy workloads focusing designing creative, visually-appealing graphics. Excellent communication, interpersonal client management skills produce outstanding visual products.Thrives highly collaborative, fast-paced environment. Highlights Graphic design Creative direction Art direction Budgeting Vendor subcontractor relations Brand strategy Industry standard software: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Flash, Acrobat), Quark Xpress, Microsoft office (Word, Excel, PowerPoint) Wordpress, Blackbaud NetCommunity, Constant Contact Experience Company Name Design, layout, production collateral as, brochures, sell sheets, advertisements trade show booth graphics. Flash Web Demos Web Banners: Design, layout development online applications Interactive Demos micro sites Home Appliance Wireless division. Developed narration scripts, Flash programming. Designed ""Rice Cooker"" point roll banner campaign. Product Packaging: Design layout retail packaging variety Sanyo products Hello Kitty Toaster, Coffee Maker, Waffle Maker; Eneloop rechargeable batteries breast cancer awareness. Blister retail packaging design Eneloop Wii RemoteTM Charging System sold Costco. Packaging design, layout production Air WasherTM air purification system sold Bed, Bath Beyond. Developed product identity sales brochure Air WasherTM brand. Highmark Funds Print Collateral: Design, layout production marketing collateral brochures investment kits individual investment products. Designed direct mail campaigns Asset Allocations Funds. Developed marketing sales materials brokers use product line brochures, monthly quarterly fact sheets, posters. Countrywide Print Collateral: Design, layout production marketing collateral brochures, investment kits, fact sheets, posters direct mail campaigns Countywide Home Loans, Countrywide Capital Markets, Countrywide Security Corporation, Countrywide Asset Management Corporation. Developed designed branding guidelines Full Spectrum Lending (a member Countrywide family.) Oversaw strategic development consumer well B2B collateral Western Bagel Baking Corporation Print Collateral: Design Layout magazine advertisements. Coordinated supervised photography entire product line. Web Design: Designed supervised rebranding development new website WesternBagel.com Product Packaging: Design layout retail packaging new existing product line. Marketing Public Relations Manager January 2011 Current Company Name This position lies within Advancement Department responsible art direction, design print digital publications materials support admissions department, alumni relations, volunteer relations, summer programs, fundraising efforts. Design supervise production school magazine, three issues per year; admissions materials; brochures; annual report; invitations; programs; merchandise; street banners; projects assigned; event photography Implemented maintain social media presence Facebook Twitter. Created maintain news site wordpress. Manage outside vendors printing, photography writing. Manage budget calendar. Partner/ Creative Director January 1995 January 2011 Company Name － City Responsible Designed printed online interactive sales marketing collateral.creative art direction client collateral. Managed office budget, client budget supervised team eight desment advertising marketing campaigns. Coordinated supervised multi-disciplinary team designers, programmers, copywriters, photographers, illustrators ensure strategic creative development, integrated consistency client's brands. Project management, client interface, internal budgeting. Print management, including, pre-press, press checks Los Angeles County Sheriff's Department Print Advertisements Marketing Collateral: Design layout print advertisements newspapers magazines. Design, layout production recruiting materials including brochures, one-sheets, folders. Implemented marketing campaign targeting women ages 21-35. Media Buys: Responsible creation marketing advertising campaigns outdoor (billboard) media, radio television. Directed photo shoot Deputy portraits managed schedules managed contracted budget. Education BA Graphic Design 1 1995 California State University － City Graphic Design Languages Bilingual (Spanish) Skills Adobe, Acrobat, photo, Photoshop, Advertisements, advertising, Art direction, Asset Management, B2B, Banners, Brand strategy, branding, brochures, brochure, Budgeting, budget, Capital Markets, com, Creative direction, client, creative development, direct mail, Flash, fundraising, Funds, Graphic design, graphics, Illustrator, InDesign, Layout, marketing, Marketing Collateral, materials, Excel, Microsoft office, office, PowerPoint, Word, newspapers, Packaging design, Packaging, photography, posters, pre-press, press, programming, Project management, publications, Quark Xpress, radio, recruiting, retail, sales, scripts, Spanish, strategic, strategic development, television, website, Web Design",PUBLIC-RELATIONS
"CONSULTANT Summary HR Professional nearly 5 years experience expertise HR Operations, Benefits, Employee Relation, HRIS Payroll, HR Metrics Employee Database Management. *An expert communicator negotiator strong conflict resolution skills. *Developing implementing HR plans procedures smoothly little guidance. Highlights Microsoft Office, Excel ERP/Platform: SAP, Oracle (11.x, 12.x) Reporting: Excel, Cognos, Oracle BI, Discoverer Time Keeping: Kronos, KABA Compensation Benefits Management HRIS Budgetary Planning Audit MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Organized Multitasking HR Skills Compensation Benefits Management HRIS Budgetary Planning Audit MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Experience January 2012 April 2014 Company Name State Managed Compensation Benefits 1300 employees L'Oreal India Pvt Ltd consist brands Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One major project company I played key role Oracle HRMS implementation. Working HR team gather information providing IT team requirement documents. Documenting process flows help IT team understand current businesses flows company. Some business flows L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process many more. Training HR team Oracle ERP. Working IT team implement complex reports HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working IT HR team testing reports integrity system. Another project I key player integration payroll newly acquired company. January 2012 April 2014 Company Name State Managed Compensation Benefits 1300 employees L'Oreal India Pvt Ltd consist brands Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One major project company I played key role Oracle HRMS implementation. Working HR team gather information providing IT team requirement documents. Documenting process flows help IT team understand current businesses flows company. Some business flows L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process many more. Training HR team Oracle ERP. Working IT team implement complex reports HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working IT HR team testing reports integrity system. Another project I key player integration payroll newly acquired company. Consultant January 2011 January 2012 Company Name Handled entire employment cycle onboarding exit formalities. Processed monthly Salary salary change stemming merit increases, promotion, incentives pay adjustment. Reconciled Payroll account, maintained payroll accuracy released payment timely per deadlines. Processing mid-year annual performance review per cycle along payroll. Handling HR data (Oracle) Ensuring accurate timely maintenance employee records, including data entry new hire termination transactions changes employee records(date tracking). Updating details like job movement, promotions, employee personal details. Worked projects senior management create fair HR policies procedures ensuring continuous improvement efficiencies. Created implemented exit interview process. Regular reporting HR Metrics like New Hire Cost, employee cost, Attrition rate, termination rate, Benefits cost. Annual Budgeting Trending various compensation benefits packages ensuring accurate cost allocation. Addressing inquiries raised employee, management ongoing employee relation issues. Achievements: Appreciation certificate received L'Oreal India Pvt Ltd contribution successful payroll integration new brand L'Oreal India. Led HR operation payroll 700 employees deputed Rohini Industrial. Voltas India's largest air conditioning company electrical mechanical projects. Responsibilities: Handling end end activities onboarding exit formalities. Orientation new recruits maintain employee files record purpose. Conducted background checks verify references. Issuance Letters Appointment, confirmation, increment, termination relieving experience letter etc. End user HRIS (SAP). Managed payroll attendance system. Preparation reports like headcount, Salary cost audit. Processing Full Final settlement maintaining MIS final settlements. Served link management employees handling questions helping resolve work related problems. Achievement: I single point contact across employment life cycle hence saved companies cost performing dual responsibility HR operations payroll. Executive, HR Payroll January 2008 January 2011 Company Name I single point contact representative 2000 employees esteemed clients like Managed phases recruitment like understanding job vacancies client, posting job job boards, screening candidate taking interviews. Processing salary esteemed clients submitting final salary register accounts per time frame ensuring timely disbursement salary expense reimbursement also taking account statutory compliances deductions. Reconciliation accounts payouts released Timely raising salary invoice clients payment process. Preparation Wage registers, Muster Roll Leave cards per specified Acts. Maintaining good relations clients personal meetings staffers clients regular intervals. Achievements: Appreciation letter received Lobo Staffing Solutions Pvt. Ltd contributing areas beyond roles responsibilities initiative taken supporting department Managers completion work. Education Bachelor's Degree Arts Economics May-2006 University Mumbai Arts Economics Bachelor's Degree Arts Economics May-2006 University Mumbai Arts Economics HR Certification Institute PHR Certification December 2015 Saylor Academy HR Certification Institute PHR Certification December 2015 Saylor Academy Human Resource Management Certification 2014 Ulyanovsk State University Russia Human Resource Management Certification 2014 Ulyanovsk State University Russia Diploma Human Resource 2008 Welingkar Institute Management India Human Resource Diploma Human Resource 2008 Welingkar Institute Management India Human Resource MBA Human Resource Human Resource MBA Human Resource Human Resource Additional Information I authorize work USA employer, I DONT need sponsorship. Skills Benefits, Budgeting, BI, Cognos, Great communication skills, Excellent interpersonal skills, continuous improvement, client, clients, data entry, Dependable, Documentation, ERP, senior management, frame, HRIS, Human Resource Management, HR, Kronos, Legal Compliance, Letters, mechanical, meetings, Excel, Microsoft Office, 2000, MIS, Multitasking, Oracle, Payroll, Process Payroll, Personnel, policies, promotion, Quick Learner, recruitment, reporting, Requirement, SAP, settlements, Staffing, time management",CONSULTANT
"CONSTRUCTION HELPER Summary Hardworking Experienced Construction Worker dependable, reliable knowledgeable tools, materials methods used construction.Motivated get along well others exceed expectations. With three years experience carpentry trade construction. Highlights Residential construction Leadership Exceptional problem solver Sandbagging Excellent driving record Strong communication skills Friendly hardworking Detail-oriented Accomplishments Led crew eight general construction laborers. Successfully ran general contracting business two houses. Experience July 2008 January 2010 Company Name City State Construction helper Extensively trained carpentry, painting, plastering, machine servicing installation. Cleaned construction areas avoid hazards. Removed old roofing materials efficient manner.Installed repaired roofs, flashings surfaces. Completed indoor outdoor residential commercial construction projects.Swept cleaned roofs prepare application new roofing materials.Applied paint unfinished edges plastic panels using hand roller.Arranged stored materials, machines, tools equipment.Cut materials specified sizes installation using power saws tile cutters.Transported materials, tools machines installation sites.Worked tools pruning saws, hedge brush trimmers axes. May 2007 September 2007 Company Name City State Carpenter Helper Installed cabinets, base cabinets crown molding.Built stained oak casing hardwood floors.Constructed custom built-in bookshelves residential home office areas.Set windows layouts stairs common rafters.Ordered materials made material stock recommendations. Education September 2010 General English course, Leeds University, UK. December 2009-January 2010: Computer course, Al-Azhar University. May 2011 Azhar University Religions, Al B.A Religions, Al Dawah Islamic Culture Grade: Very Good, second top student section. December 2013 American University State General English course, Western Michigan University. USA. August 2013: Academic English course, Colorado State University. USA January 2013: A course American literature, American embassy Cairo. February 2013: Academic Writing course, AMIDEAST Cairo. June 2012: English Islamic purposes December 2012 General English course, AMIDEAST Cairo. *October 2009-June 2011: General English Course, Al-Azhar English Training Center. September 2011: Democracy dialogue course, Al-Azhar English Training Center. August 2011 Presentation Skills course, Al-Azhar English Training Center. Languages Good command English, little Spanish. Interests 2014: presented Midwest Popular Culture Association Conference ""Arab American Culture Mawlid: Muslim Devotional Gatherings Midwestern United States"" 2015: presented Global Halal: Muslim Cultural Politics Permissible conference ""the Permissibility Maulid celebration among Muslim American Chicago"" Extracurricular Activities: Doing masters Muslims Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in Arabic English) Bilal Islamic center, Kalamazoo, MI. Madina Islamic center masjid, Benton Harbor, MI Holding Arabic Quranic classes children Adult Michigan. USA. Administrating social networking site Al Azhar English Training Centre discuss Islam people worldwide Chosen students' representative meet variety people Al Azhar English Training Centre, including high profile foreign visitors (including British foreign secretary) Developing communication skills interacting native English speakers online Al Azhar English Training Centre Additional Information Conferences: 2014: presented Midwest Popular Culture Association Conference ""Arab American Culture Mawlid: Muslim Devotional Gatherings Midwestern United States"" 2015: presented Global Halal: Muslim Cultural Politics Permissible conference ""the Permissibility Maulid celebration among Muslim American Chicago"" Extracurricular Activities: Doing masters Muslims Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in Arabic English) Bilal Islamic center, Kalamazoo, MI. Madina Islamic center masjid, Benton Harbor, MI Holding Arabic Quranic classes children Adult Michigan. USA. Administrating social networking site Al Azhar English Training Centre discuss Islam people worldwide Chosen students' representative meet variety people Al Azhar English Training Centre, including high profile foreign visitors (including British foreign secretary) Developing communication skills interacting native English speakers online Al Azhar English Training Centre Skills Academic, Arabic, carpentry, English, Presentation Skills, Spanish",CONSTRUCTION
"FINANCIAL INSTITUTIONS EXAMINER Summary Well-regarded professional proven record analyzing statistical data financial documents, providing comprehensive assessment overall health financial institutions. Meticulous analyst quickly evaluates data accurately assess financial risk regulatory compliance fast-paced, time-sensitive environments. Skilled relationship manager fluent English Spanish effective engaging others progress project goals. Highlights Financial analysis Capital market trends Financial forecasting Risk management expertise Budget Analysis Cash flow analysis Application GAAP regulations Financial modeling Variance Trend Analysis Experience Financial Institutions Examiner Mar 2011 Jan 2015 Company Name － City State Conducted examinations financial institutions (records operations) verify adherence relevant laws regulations, including Bank Secrecy Act (BSA) Anti-Money Laundering (AML) rules. As subject matter expert, conducted training, coached team members, compiled/reported results managing stakeholder relations. Assessed adequacy assets liabilities risk management policies practices, including liquidity sensitivity market risks; net interest margin level trends. Assessed adequacy institution's lending administrative underwriting policies practices; borrower's repayment capacity; collateral protection; collateral valuations; legal documentation; allowance loan lease losses' levels methodology. Reviewed evaluated quality credits ranging $100 thousand $25 million, assessing adequacy lending practices level risks within lending area bank. Reviewed legal lending documents determine adequacy content/structure, covenants performance/compliance pertinent terms well assessing quality administrative practices, disbursements, tracking insurance, payment taxes, request financial information; others. Evaluated adequacy strength financial institution's corporate capitalization structure, well business initiatives future prospects. Evaluated financial institution's practices; adequacy internal controls procedures; general character management; compliance consumer protection, safety soundness standards. Evaluated adequacy audit practices workpapers, performed offsite reviews analyzed audited financial statements. Reviewed assessed adequacy affiliate transactions potential risk insurance fund. Assessed accuracy depository institution's financial regulatory reports, evaluated level trends financial performance. Evaluated business impact analysis risk assessment determine residual risk acceptable. Reviewed evaluated adequacy financial institution's Bank Secrecy Act (BSA)/Anti-money Laundry (AML)/Office Foreign Assets Control (OFAC) programs, well Information Technology (IT) Information Security Systems. Assessed compliance fair lending, civil rights laws regulations, Community Reinvestment Act. Participated evaluated CAMELS components specialty areas examinations financial depository institutions total assets ranging $100 million $20 billion. Provided on-the-job training less experienced staff members. Compiled, composed, edited proof read evaluated comments inclusion final report. Prepared final reports drafts memos communicate status examination/project. Cited supported apparent contraventions violations regulatory guidance necessary. Researched gathered information variety technical regulatory materials recommend corrective action; explained verbally writing application laws, regulations practices covering technical specialty area. Assessed depository institution's financial performance, strategic plan, budget process, contingency funding plans. Assessed evaluated adequacy institution's accounting practices independent review programs. Identified incorrect accounting entries/data entry postings. Admissions Advisor Nov 2008 Nov 2010 Company Name － City State Led recruitment activities provided support new continuing students. Implemented recruitment plan achieve budgeted goals term. Analyzed past recruitment patterns/projected leads, establishing plan set specific goals step recruitment process ensure annual goals consistently met. Assisted new continuing students, reaching providing guidance helped progress programs. IT Specialist Intern Oct 2007 Feb 2008 Company Name － City State Provided technical support users, assisting virus response/resolution, security patches, application needs. Monitored progress testing status 2000+ new applications, serving bridge developer clients keep stakeholders informed. Tapped member Vista Office deployment team, Researched technical issues documented solutions user problems. Assisted data analysis identify appropriate participants various pilot deployments. Department Administrator/Dental Assistant Apr 2003 Apr 2007 Company Name － City State Served part dental assisting team residents prosthodontics general dentistry program. Handled range administrative duties department. As department administrator, maintained records, filed reports, updated operating instructions ensure compliance proper procedures. Analyzed reported productivity maximize provider credits estimate fiscal year budget. Standardized dental treatment rooms, establishing common scheme improved efficiency effectiveness dental assistants moved assist different rooms. Known ability get things done, trained new employees chair side administrative duties. Education Master Science Accounting Financial Management December 2016 University College, University Maryland Accounting Financial Management Bachelor Science Business Information Systems 2008 University Phoenix － City State Business Information Systems Skills Account Analysis Reconciliation Accounts Payable Accounts Receivable Bank Reconciliations Business Due Diligence Financial Report Preparation General Ledger Accounting",BANKING
"SALES ENGINEER Profile Write professional summary using keywords application scanning robots. Tailor resume specific advertised position. Paragraph: 26 years experience Engineering Construction fields (2 SENTENCES) 8 years project management experience Sustainable design experience conceptualization building occupancy Diverse client profile: Medical, Research Development, Commercial, Educational Industrial (10 plus years (not exact dates culminating years) A competent Project Engineer excellent communication, organisation co-ordination skills. Possessing proven track record preparing executing project plans programmes, ensuring work carried accordance companies procedures clients satisfaction. Able ensure timely, safe cost effective design implementation life cycle projects conception till customer satisfaction. Currently looking suitable Project Engineer consultant position forward thinking employer. Skills Extensive experience planning, project management, design client liaison. Experience interpreting specifications preparing technical proposals. Ability multi-task demanding engineering environment. A strong track record delivering projects time within budget. Able ensure H&S procedures met maintained. Resolving complex technical issues coming fast efficient solutions. Ability assess financial feasibility impact proposed budget items also alternatives. Professional Experience Sales Engineer Feb 2014 Current Company Name － City State Engineering Sales/Project Management Estimation. Develop Proposals estimates conceptual designs, project schedules, budgets bidding contractual agreement. Manage construction mobilization owner signoff. Conduct regular field observations, material/equipment acquisition personnel allocation. Ensuring engineering work carried accordance withspecifications, statutory requirements, laws, rules, regulations othercontractual requirements. With due regards safety, operability andmaintainabilityDuties: Managing projects conception, pre-production completion. Providing technical support project team wider regional teams. Responsible overseeing review, initiation execution contracts. Managing project budgets keeping costs down. Overseeing maintenance projects completion. Responsible completion documentation. Producing Test Plans reports. Prepare contract documentation procurement services materials. Evaluating tenders providing recommendations. Carrying effective client liaison projects undertaken. Liaising customers regular basis ensure successful design manufacture products agreed budgets time frames. Project Manager/Construction Manager Jan 2009 Jan 2014 Company Name － City State Lead/organized client conceptual development construction projects. Developed project scope specifications mechanical system replacements; mentored staff managed overall project execution. Developed Requests Proposal (RFP), schedules budgets; oversee installation completion. NOTE ACCOMPLISHMENTS: PROJECT VALUE ON TIME. ENON FIELD CONVERSION WATER DAMAGE REMEDIATION; GRACE BAPTIST CHURCH SANCTUARY A/C BOILER PLANT Use power words like managed, developed, etc. Also indicate reported directly foreman, subcontractors. Project manager/Project Engineer Jan 2002 Jan 2009 Company Name － City State Developed MANAGED project scopes, schedules budgets; mentored staff managed overall project execution. Conduct interdisciplinary coordination architects, consultants vendors. Developed energy audits, master planning designed mechanical systems including production preliminary, working drawings specifications sustainable projects. Responsible work assignments man-hour expenditures; acted primary interface client, contractors, architects, vendors. Specific Accomplishments. Project Manager Project Engineer Company Name － City State Achieved first LEED (Leadership Energy Environmental Design) Platinum certification Green Building Council office renovation. Performed energy cost analysis geothermal system Friends Center Renovation Project. Project Engineer Jan 2001 Jan 2002 Company Name － City State Project Engineer Jan 1996 Jan 2001 Company Name － City State Project Engineer Jan 1994 Jan 1996 Company Name － City State Project Designer/Shop Drawing Clerk Jan 1990 Jan 1994 Company Name － City State Education Training Bachelor Science Mechanical Engineering Lehigh University Mechanical Engineering Affiliations Member: American Society Heating, Refrigerating Air Conditioning Engineers (ASHRAE). Skills budgets, C, CONVERSION, cost analysis, Council, client, Leadership, mechanical, office, personnel, Platinum, Project Management, Proposals, Proposal, Renovation, RFP, Sales",SALES
"DIGITAL MEDIA SALES CONSULTANT Summary Dedicated highly seasoned advertising employee 19 years inside outside newspaper sales experience print digital realms. My goal asset The Augusta Chronicle utilize abilities experience personal growth. Highlights Excellent communication skills Detail oriented Excellent organizational skills Great follow Relationship building Solution focused New Business Development Cold Calling Skilled understanding customers' needs building campaigns focused needs Accomplishments Circle Excellence, 2010 The Augusta Chronicle Advertising Salesperson Month, September 2010 The Augusta Chronicle Advertising Salesperson Month, January 2005 The Savannah Morning News Employee Month, March 2003- The Savannah Morning News Advertising Employee First Quarter 2000- The Fayetteville Observer Experience Digital Media Sales Consultant Mar 2012 Current Company Name － City State Responsible working alongside advertising personnel grow digital sales serve source reference members advertising staff. Work advertising sales representatives build proposals businesses present solutions companies advertising needs. Prepare analyze needs analysis build customized proposals. Overcome customer objections. Run, analyze, explain advertising reports. Recruitment Advertising Representative Jan 2011 Feb 2012 Company Name － City State Service assigned unassigned transient monthly recruitment calls. Focus up-selling monster.com products Top Jobs. Utilize Ranger Data complete callbacks. Sell accounts job fairs. Establish new monthly recruitment accounts contracts. Handle incoming Online Ads. Promote special pages sections. Quote current recruitment national rates. Automotive Multi-media Account Executive Jan 2007 Jan 2011 Company Name － City State Service assigned unassigned transient monthly automotive dealers. Focus building new ad campaigns up-sell online products direct traffic customers' lot. Pull monthly reports handle monthly projections. Quote current automotive rates. Recruitment Advertising Representative Jan 2005 Jan 2007 Company Name － City State Service assigned unassigned transient monthly recruitment calls. Focus up-selling career builder.com Top Jobs. Utilize Ranger Data complete callbacks. Sell accounts Fall Spring Job Fairs. Establish new monthly recruitment accounts contracts. Handle incoming Classified Plus Ads, Place Ads Ad Order Entry Ads distribute recruitment private party team members. Promote special pages sections. Quote current recruitment national rates. Classified Private Party Rep Jan 2001 Jan 2005 Company Name － City State Service assigned, unassigned, transient commercial sales calls. Promote special pages sections. Quote current classified rates. Cold calling. Help weddings obituaries needed. Fill sales supervisor needed. Special Occasions Representative Jan 2000 Jan 2001 Company Name － City State Service assigned, unassigned, transient sales calls. Promote special pages sections. Quote current classified rates. Cold calling. Typing answering wedding announcements questions, special occasion announcements assist typing obituaries needed. Classified Commercial Representative Jan 1997 Jan 2000 Company Name － City State Service assigned, unassigned, transient commercial sales calls. Establish new monthly accounts contracts. Promote special pages sections. Quote current classified rates. Cold calling. Complete appropriate reports billings. Classified Private Party Rep Jan 1995 Jan 1997 Company Name － City State Service assigned, unassigned, transient sales calls. Promote Special pages sections. Quote current classified rates. Cold calling. Complete appropriate reports billings. Education Marketing Augusta State University － City State 1994-1997 Bachelors Science Psychology 2012 University Phoenix － City State Psychology Master Science Counseling Clinical Psychology Troy University － City State Expected graduation: 2016 Additional Information Additional Skill-Building Training: Landy Chase Value-Based Selling- The Augusta Chronicle, 2010 Franklin Covey- The Savannah Morning News, 2005 Telephone Selling- The Savannah Morning News, 2003 Customer Service Training- The Savannah Morning News, 2003 Telephone Selling- The Savannah Morning News, 2002 Advertising Legal Issues Training Class- The Augusta Chronicle, 2001 CARE (Communication Actions Result Effectiveness)- The Fayetteville Observer, 1999 Customer Service (Telephone Manners Win)- The Fayetteville Observer, 1998 Selling Heart- The Augusta Chronicle, 1997 Relationship Strategies- The Augusta Chronicle, 1997 Exceptional Customer Service- The Augusta Chronicle, 1997 Telephone Skills Workshop- The Augusta Chronicle Personal: Active animal rescue organizations Skills Ad Building, Ad Order Entry, Advertising, Advertising sales, Automotive advertising, Billing, Cold calling, Contract negotiation, Customer Service, Digital advertising, Needs analysis, Proposal Generation, Recruitment advertising, Telephone Skills.",DIGITAL-MEDIA
"TEACHER Facebook: Lamaestram4kidscare@yahoo.com Email: mariela28perez@gmail.com Professional Summary Highly motivated, teching professional 10 years experience fast-paced consulting environment. Extensive experience supporting young children parents clients consultants high-profile technology projects. Exceptional analytical ability talent managing information. Certified Associate Of Applied Science In Early Childhood Education(AAS OF ECE) certification. Proficient in: Weekly Educational Project Project Communication Project Setup Monitoring Microsoft Project Microsoft office Microsoft Excel Power point Skills MS Office proficient [35] WPM typing speed PowerPoint Multilingual [English] [Spanish] Bilingual [spanish] Able lift [40] pounds Art designer children project, children music finger play, flyers, webs Ex: Facebook Loves children Adept working special needs children Energetic caregiver Home school educator Course planning Performing artist Emotionally supportive Friendly likeable Dependable Calm pressure Fast learner Work History Teacher 05/2008 07/2012 Company Name – City State Teacher Daycare, Kid's Imaginations: Advanced administrative project support younge children-level consultants special holiday project, activities, music, art, langue arts. Project Coordination/Management Led project streamline reorganize SharePoint project management system, resulting accessible information enhanced support clients. Coordinated project plan, scheduling budgeting small high-profile project project manager's absence. Praised initiative problem-solving abilities. Advanced Administrative Support Prepared best-practice guidelines archiving project documents. Guidelines simplified document management process adopted company-wide Conducted research trained staff new teachers assitant guiding class rutine activities circle time. Encouraged good behaviors using positive reinforcement method. Established safe play environment children. Instructed children proper health personal habits. Organized engaged recreational activities games puzzles. Dressed infants toddlers changed diapers. Communicated openly children's parents daily activities behaviors. Continually kept abreast toy child-related recalls safety warnings. Meticulously sanitized toys play equipment. Made nutritious breakfasts, lunches, dinners snacks children. Teacher 03/2005 05/2007 Company Name – City State Advanced administrative support top class room executive fast-paced training staff daycare. Project Coordination/Management Coordinated research projects activities client- child winning training proposals. Streamlined proposal development process, resulting significant time savings. Created new client tracking system usining internet fine activities. Encouraged good behaviors using positive reinforcement method. Established safe play environment children. Organized engaged recreational activities games puzzles. Dressed infants toddlers changed diapers. Continually kept abreast toy child-related recalls safety warnings. Meticulously sanitized toys play equipment. Encouraged children understanding patient others. Allowed ample outdoor recreation time. Made nutritious breakfasts, lunches, dinners snacks children. Maintained child-friendly environment access outdoor activities. Engaged children individual basis pleasant manner. Teacher Aid 07/2003 03/2005 Company Name – City Advanced administrative support top class room. executive fast-paced training staff daycare. Consultants special holiday project,. activities, music, art, langue arts. Encouraged good behaviors using positive reinforcement method. Established safe play environment children. Organized engaged recreational activities games puzzles. Communicated openly children's parents daily activities behaviors. Meticulously sanitized toys play equipment. Encouraged children understanding patient others. Made nutritious breakfasts, lunches, dinners snacks children. Allowed ample outdoor recreation time. Education Associate Applied Science Early Childhood Education 2012 St Augustine college City State Associate Applying Science Applying Science Early Childhood Education (AASECE) St Augustine college 2012 Skills administrative, Administrative Support, streamline, arts, art, budgeting, client, clients, document management, fast, problem-solving, Project Coordination, project management, proposals, proposal development, research, scheduling, Teacher",TEACHER
"CONSULTANT Career Overview A highly motivated techno-functional business savvy professional desire obtain position IT Manager/ IT Head strong ISO 27001 2005 Information Security knowledge Network Administration, best utilize managerial experience allowing challenges growth. I looking new position enhance skill give ample opportunity growth. Over 10 years' rich experience demonstrated expertise wide gamut functions spanning Infrastructure Management, IT Security, Technical Support System Administration major Telecom organizations Presently associate Jaiprakash Associates Limited (Jaypee Group), Consultant central Data centre Implemented ISO 27001:2005 standards compliance A keen planner abilities managing IT information security networking operations focus profitability achieving company's mission strategic direction. Adept planning, design, installation configuration IT networks, maintenance troubleshooting, network user management multiple platforms, governed communication protocols. Comprehensive understanding networking concepts pertaining LAN, WAN, security, IT communication, WAN protocols, Networking devices administration maintenance multi-platform environments. Adept analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting complex information systems management. Core Competencies IT Infrastructure Development Architect deploy new IT solutions conducting project risk planning sessions blended project management team typically includes functional specialist technical team ensure high probability project success. Maintenance network security appliances, Load balancers, Enterprise Servers Operating Systems, Clusters, File Systems, Databases Applications Operations Address performance bottlenecks ensuring maximum system uptime. Manage technology related requirements, including technical feasibility study, budget, selection, procurement, up-gradation migration hardware, software, database applications. Designing Backup Strategy sites ensuring scheduled/unscheduled Backups per backup plan restoration. Details information Security Projects done Deployment Implementation clustering module Barracuda Spam Firewall Deployment Implementation SSL VPN corporate communication Work Experience Consultant Company Name ISO27001:2005 Information Security Implementation Duration: December'2008 continuing Responsibility: As Information Security Analyst, jobs related finding GAP Analysis, managing policy procedure, O/s Hardening, Information Asset Classification, Managing SOA, challenging security issues Deployment Implementation Symantec Endpoint Management suite Deployment Implementation clustering module Juniper firewall Deployment Implementation clustering module Radware link proof Load Balancer Networking Systems Administration Architect/Design Network security Layered Enterprise Projects involve Firewall Engineering/Intrusion Detection (IDS)/Intrusion Prevention (IPS) Managing Barracuda Spam Firewall Mail Security solution corporate user Managing Blue coat Web Content Filtering (Proxy) remote site office end user Architect/design Managed Security Service Projects. Conducting Internal external Vulnerability Assessment. Conducting Gap analysis consistently respect security operation/risk. Involved Technology Integration/acquisition Enterprise. Responsible Group policy deployment new site Responsible Enforcement application device Control Leading team technical professionals development stages. Imparting training end-users post-implementation phase. Active Directory Administration health Monitoring Directory structure, FSMO Role, NtFRS, AD Replication DHCP DNS EDP/Facilities Management Interact 60 core sites sourcing client security products solutions closure calls related Information network security supported Maintain Asset database company update regular intervals. Track asset movements ensuring software hardware assets within control. Direct installation Operating Systems application software Windows, deployment Servers, network, console, power monitoring same. Information Security) Data centre. 06/2004 03/2008 Asst Manager Company Name 07/2002 06/2004 System Engineer Company Name Hardware network Support) Vishnuprayag Joshimath Uttranchal. Education Training 1 2001 B.E Jawaharlal Institute Technology (J I T) Computer Science Engg. Rajiv Gandhi Proudyogiki Vishawavidhalaya, Bhopal Cisco Certified Network Associates (CCNA) 2006 Microsoft Certified IT Professional (MCITP) 2011 Symantec Certified Specialist (SCS) 2011 Certified Ethical Hacker (CEH) 2013 Permanent Address: E-1/1006 Shree Sharanam Apartment Unique Garden Kanakia Road Near Seveb Eleven Scholastic Mira Road Dist Thane Pin 401107 Interests Date Birth 7th December 1977 Mother Name Pushpa Mahajan Skills Active Directory, AD, Analyst, Architect, CCNA, Cisco Certified, clustering, Hardware, client, database, DHCP, DNS, Facilities Management, Firewall, IDS, Information Security, ISO, Managing, Microsoft Certified, Mail, office, Windows, Enterprise, Network Associates, Network security, network Support, network, Networking, Operating Systems, Proxy, Servers, Symantec, Systems Administration, Unique, Web Content Additional Information PERSONAL DETAILS Date Birth 7th December 1977 Mother Name Pushpa Mahajan",CONSULTANT
"SALES DIRECTOR Summary To continue career organization utilize management, supervision administrative skills benefit mutual growth success. Also, offer skills company especially field sales grasp power enhance professional skill set accordance organizational objectives. ​ Core Qualifications Budget report writing skills Excellent sales negotiation skills The ability motivate lead team Excellent communication 'people skills' Good planning organizational skills The ability work calmly pressure Developing sales strategies setting sales targets Compiling analyzing sales figures Keeping date products competitors Sound expertise sales Strong presentation skills Goal-oriented Strong networking skills Good judgement Good decision making Accomplishments -Added 35+ businesses WaveFly powered JMF Solutions, Inc. since January 2016. -Developed highly effective sales training strategies Sales Manager. -Personally helped grow company revenue 115% year made INC 5000 list magazine. -Recognized city one fastest growing technology companies revenue I attributed bringing $300,000 revenue 36 month contracts since January 2016. -VMware Federal Specialization Certification -Lenovo Partner Certification -VMware Academic Specialization Certification Experience Sales Director 10/2015 Current Company Name City State JMF Solutions, Inc. full service telecommunications firm behind WaveFly Technologies provides seamless approach technology-based services analyzing specific needs creating custom, cost-efficient solution. My day day duties included: Led sales calls team members establish sales customer retention goals. Negotiated closed 35+ contracts companies included 36 month contracts. Worked HOA's MDU's closed 22 unit condo association 36 month agreement. C reated directed sales team training development programs. Shared product knowledge customers making personal recommendations. Maintained friendly professional customer interactions. Trained negotiations time management. Helped grow company show 115% growth margin last year. Also time I bid services USAC E-Rate. I worked hand hand vendors Ingram Micro, CISCO, D&H etc. work right price us competitive bidder. Store Trainer Key Holder (worked college) 07/2013 12/2015 Company Name City State Conducted daily pre-shift weekly departmental meetings ensure organizational efficiency. Scheduled directed staff daily work assignments maximize productivity. Efficiently resolved problems concerns satisfaction involved parties. Trained new staff front house menu items food/drinks. Lead Bartender Store Trainer (worked college) 08/2011 07/2012 Company Name City State Trained staff employees correct facility procedures, safety codes, bar codes, proper recipes drinking safety. Increased customer attendance. Responsible daily set up. Received frequent customer compliments going beyond normal duties. Maintained professional tone times, including peak rush hours. ​ Receptionist 09/2008 04/2005 Company Name City State Handled incoming outgoing correspondence, including mail, email faxes. Screened telephone calls inquiries directed appropriate. Devised maintained office systems efficiently deal paper flow. Organized personal professional calendars supplied reminders upcoming meetings events. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites compiled information meetings. Conducted extensive online phone research. Attended business meetings took meeting minutes. ​ Education Nursing 2010 University Mobile City State USA I attended University Mobile program Center Adult Programs Professional Studies Nursing. Bachelor Science Leadership Cultural Studies 2015 University Mobile City State USA I degree Leadership Cultural Studies minor International Business: All 4 years college I made Deans List graduated 3.5 GPA. My degree includes studies philosophy, world politics, religion, ethics. Emphasizes communication, critical thinking, interpersonal relations skills. It designed build skills necessary positions human resources, management, counseling, service-oriented positions. The Bachelor Science Leadership Cultural Studies develops proficiency communication, critical thinking, interpersonal relations. The emphasis communication includes composition, arts, logic, counseling. Critical thinking involves studies philosophy, world politics, religion, well ethics, psychology. Interpersonal preparation adds consideration world conflict resolution, investigations traditions leadership. Skills Sales Software: Ubersmith Desktop Publishing Software: Photoshop, Illustrator, HTML Cold Calling Achieving Results Customer Satisfaction Building Relationships Microsoft Office Microsoft Excel Planning Negotiation",SALES
"CHEF DE CUISINE Executive Profile My culinary background started simple cooking class high school grew love things food. I went Le Cordon Bleu culinary school I developed solid foundation french cuisine, techniques flavours. After graduating I spent winter southern Italy training Michelin star Chef Richard Titi. This cultivated passion pasta, continued ever since. Most recently I running kitchen Chef Scott Howard Citizen Beverly Hills. Skill Highlights Focused disciplined ServSafe certified Focus portion cost control Excellent multi-tasker High volume production capability Well-tuned palette hand made pastas Staff management Professional Experience 04/2016 Current Chef De Cuisine Company Name Developed seasonal menu Maintained quality food constantly keeping low food cost In charge inventory/ordering Responsible hiring firing employees Trained new employees uphold standards 09/2014 04/2016 Chef de Cuisine Company Name Assisted seasonal menu development. In charge inventory/ordering. Fabricating proteins. Handmade pastas daily. 01/2014 09/2014 Sous Chef Company Name Ran lunch service Worked stations dinner busy 300-400-person restaurant. In charge inventory ordering. Responsible fabricating proteins Education 2/2010 Associate Occupational Studies Degree Le Cordon Bleu Culinary Arts Le Cordon Bleu College Culinary Arts Pasadena CA. Le Cordon Bleu Culinary Arts References Mateo Rogers Executive Chef The Hatch Rotisserie (559) 836-0455 Scott Howard Executive Chef Citizen Beverly hills (415) 246-8542 Laurie Sisneros Owner Spaghettini restaurant group (562) 307-3111 ​",CHEF
"HR DIRECTOR Summary Over 20 years experience recruiting, 15 plus years Human Resources Executive Management, 5 years HRIS development maintenance 4 years working Healthcare Enviroment Skills Recruiting FMLA/EEO/FLSA HRIS Development Benefit Administration Policy Development Web Page Development Accomplishments Kansas Health Institute -Health Outcomes State Kansas -1999 Memberships Accolades: Project Management Institute Member, SHRM, Chamber Commerce, 1999 Friends University President's Honor Roll, 1997 Friends University Dean's Honor Roll, Student Liaison Friends University Topeka (member Mother-To-Mother, member Topeka Advertising Federation, several production pieces created nominated ADDY Awards, received recognition outstanding customer service assistance State Kansas Travel Tourism Department., ASHHRA, KAHHR, ACM. Additional Information: Leading Change -I instrumental development implementation Adjutant General's Retention Research project, involving survey development analyzing results surveys present Adjutant General help retain qualified talent Departments. I tasked working Federal Security Manager Joint Forces Headquarters developing policies, procedures processes ensure current new State Employees appropriate security clearances position held per Federal Government Requirements. While LMIS, I lead Job Vacancy Project able produce results less time man hours years staff inexperienced JVC process procedures. I responsible develop, plan implement database programs, last three positions I held. These designed cultivate, involve, renew contact, promote active potential employees. These databases used reporting FTE usage, budget management turnover reports. While working healthcare field, I took initiative creating local website used receive respond requests information assistance marketing promoting healthcare facility along recruitment potential employees. As Human Resource Coordinator healthcare field, I managed front office personnel, reduced contract labor costs nursing staff implemented unique pay structure increase PRN staff utilization. I continually think ""Outside-the-box"" create develop strategies resolve issues faced work environment. In current position, I met exceeded hiring goals firm. This resulted client increasing business transferred location. Experience HR Director 09/2016 Current Company Name City State Developed New Website Agency, payroll processing changes, implementation new HRIS System. Oversaw employment process taking lead role clinician, physician management team recruitment initiatives. Developed, maintain interpret HR policy. Authored Employee Handbook. Provided coaching support management supervisors performance management related issues. Maintained in-depth knowledge legal requirements related day-to-day management employees, reducing legal risks ensuring regulatory compliance. Evaluated recommend changes employee benefits plan. Oversaw day day administration benefits. HR Director 04/2009 09/2016 Company Name City State Develped Supervisory Education, SHRO Website, SHRO HRIS System Automation payroll processing. Established directed comprehensive statewide human resource program classified unclassified State employees/positions Adjutant General's Department. Resolved non-routine HR related issues associated arose; reviewed documents approved hires promotions; reviews approved, modified and/or disapproved wage/salary requests hire individuals pre-established minimum classified unclassified pay rate, Reviewed significant changes position descriptions determined reclassification pursued; reviewed position descriptions new positions determined appropriate wage range based comparable classified position (if exist), Consulted TAG military state manager/ supervisors order provide technical common sense guidance properly addressing sensitive complex employee organizational issues; aided achieving ever changing program goals provided innovative ideas staffing; Served administration's management representative labor negotiations local KAPE unit 190th Fire Department. HR Manager/Sr. Recruiter 10/2003 06/2006 Company Name City State Created HRIS tracking system used recruitment. Responsible Ramp hiring customer service agents, positions needed. Placement development advertising Met exceeded hiring goals. Responsible Hiring Senior Management cover duties as: Team Managers, Payroll, Quality Control. Responsible recruitment 950 new employees, meeting exceeded goals set. Coordinated facilitated manpower planning, recruitment retention, career development training, staff relations, compensation benefits, compliance local, state federal statutory regulations, public programs, regulatory audit procedures. Served resource person administration, mid-level management staff regarding HR related. Human Resources Coordinator 03/1996 02/2000 Company Name City State Developed HRIS database ground employee records monitoring. Instrumental reducing use Agency Staffing needs hospital. Coordinated facilitates manpower planning, recruitment retention, career development training, staff relations, compensation benefits, compliance local, state federal statutory regulations, public programs, regulatory audit procedures. Served HR resource source administration, mid-level management staff. Coordinated hiring procedures, appraisals, pay increases, promotions, transfers, terminations, job postings, corrective actions; One Person Office, responsible OSHA, Work Comp, Benefits, payroll, etc. Education Training Master's Degree Information Management Systems 05/2005 Friends University City State United States 3.5 Credits Earned: 62 Semester hours Information Management Systems Bachelor Science Organizational Management 05/2000 Friends University City State United States 4.0 Credits Earned: 62 Semester hours Activities Honors Topeka Chamber Commerce -Ambassador Kansas Hospital Association -Health Care Human Resources Member SHRM -Legislative Liaison Skills Desktop Publishing, Newsletter productions, DATABASE Management, Leadership Training, OSHA, FMLA, Workers Compensation. PageMaker, Agency Automation, back-up, Benefits, Budget management, Corel Suite, Harvard Graphics, Access, Excel, Microsoft Publisher, MS Word, Quark Express, Quattro Pro, Strategic Planning, Web page development, WordPerfect",HR
"TEACHER Professional Summary Microbiology emphasis foods, food protection specialist, Master Science. Experience university teaching areas: Quality foodsafety, Food Microbiology, Microbial Toxicology, Environmental Industrial Microbiology. Research Experience: Design based biodegradable packaging whey protein incorporated controlling Lactic acid bacteria Listeria monocytogenes smoked salmon applied. CONYCIT project D04i153 FONDEF, Chile. Antimicrobial films lactic acid bacteria potential use industry. Experience implementation plans programs Safety management systems food companies (GMP, HACCP) training education food handlers. Internal Quality Auditor. Statistics management tools applied industry quality control. Experience application lactic acid bacteria (LAB) interest industry application bacteriocins foods. Core Qualifications Master Science mention microbiology Food protection specialist Microbiology emphasis food Graduate Training Competency Curriculum Development Department Internal Quality Auditor diploma ISO 9001: 2000. University Austral Chile, Valdivia, Chile (2007-2008) University Pamplona, Pamplona, Colombia (2001- 2003) University Pamplona, Pamplona, Colombia (1992- 1999) University Santander UDES. Bucaramanga, time intensity (TH) 144 Hs. (2010). Industrial University Santander. Colombia. TH: 120 hours. (2006). Experience Teacher 01/2010 01/2015 Company Name City State Teacher. Department Microbiology. Science Faculty. Pontificia Universidad Javeriana. 2010-2015. Bogotá, Colombia (currently). Teacher. Self Record qualified support accreditation purposes Industrial Microbiology program monitoring industrial practices. UDES University Santander, Bucaramanga, Colombia January July 2010. Teaching Head Microbiology Laboratory. Department Biology. Faculty Science Engineering. University Boyacá. Tunja, Colombia. First half 2009. Food service intervening XX Central American Caribbean Games Cartagena, Colombia. June July 2006. Teacher. Department Microbiology. School Basic Sciences. University Pamplona, Colombia. First half 200o-2006 Director Department Microbiology emphasis food. School Basic Sciences. Pamplona University, Pamplona. Academic first second half 2005; Teacher. Department Microbiology emphasis food. School Basic Sciences. University Pamplona, Colombia. Academic first second half 2005. Education High School Diploma Micriobiology 2010-12-27 Universidad de Pamplona City State Colombia Magister Science Microbiología 2008 Universidad Austral de Chile City State Chile Master en Science menthion Microbiology University Austral Chile, 2008 Professional Affiliations Colombian Association Science Technology Foods (ACTA) Publications Daniel Rubio, Gustavo Barbosa, Ana Karina Carrascal, Deyci Rodriguez. (2014). National Health profile raw milk direct human consumption Colombia. Ministry Social Protection Health, Colombia. Risk assessment Listeria monocytogenes meat products cooked Colombia. D National Health Institute. Address (2014). Surveillance Risk Analysis Public Health, Risk Analysis Branch immediate response public health, Risk Assessment Group Food Safety. Expert. Currently public consultation. Amortegui, J., Rodriguez, A. Rodriguez, D. Carrascal A., Meléndez, A., Almeciga, J., Sanchez, O. (2014). Characterization new bacteriocins Lactobacillus plantarum LE5 L24 isolated ensilate corns. Vol. (172), Issue 7, pp Rodriguez D., Moreno, H. Orjuela, S. Lopez L. (2013). Use antimicrobials films meat Factory. Porcicultura Colombiana. .Disponible en: http://issuu.com/porcicol/docs/170 Evaluation vitro antimicrobial film protein isolated whey WPI Listeria monocytogenes Memories: 16th. World congress Food Science Technology. XVII. Latin American Seminar OF Food Science Technology, ALACCTA, IUFOST 2012. Available in: http://iufost.org.br/sites/iufost.org.br/files/anais/index.htm#tema9Moreno B. H., Orjuela M. S., Sepúlveda, L. Rodriguez C. D. Perfil de Riesgo Bacillus cereus en alimentos listos para consumo industrializados. de Salud, Unidad de Evaluación de Riesgos para la Inocuidad de Alimentos UERIA. Colombia. 2011. Rodríguez. D. Schöbitz R. (2009). Película antimicrobiana base de proteína de suero lácteo, incorporada con bacterias lácticas como controlador de Listeria monocytogenes aplicada sobre salmón ahumado. Revista Biotecnológica en el Sector Agropecuario Agroindustrial. Universidad del Cauca, Facultad de Ciencias agrarias, ISSN. Vol. 7(2): 49 -54. Disponible en http://www.scielo.unal.edu.co/scielo.php?script=sci_arttext&pid=S2009000200007&lng=es&nrm Piñeros, O., Useche, Y., Rodriguez, D., Huertas, L., Castellanos, E., Peña, A., Benavides, Y., Botero, I. (2010). Evaluación de la calidad microbiológica parámetros fisicoquímicos del queso fresco (artesanal) distribuido en la ciudad de Tunja (Colombia). Revista Argentina de Microbiología. Buenos Aires, Argentina. Vol.42 (2) 118pag. Comunicación en Congreso Disponible en http://www.aam.org.ar/congreso/descarga/posters.pdf. Presentations V Congresso de Microbiologia Industrial. Pontificia Universidad Javeriana. Ponente Skills Microbiología, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmacéutica, Farmacéutico, Iso, Iso 9001, Manipuladores, Microbiologia, Producción, Programación, Química, Químico, Sas, Seguridad, Toxicología, Tutor, Vigilancia",TEACHER
"EXECUTIVE CHEF /CHEF MANAGER Experience Executive Chef /Chef Manager 01/2014 01/2019 Company Name – City State Developed restaurant concept, menu, recipes oversaw daily restaurant operations 100% gluten free corporate style cafe. Created daily specials rotating prepared food selections based seasonal availability customer demand. Hired managed back house staff front house staff. Ensured personnel safety, kitchen sanitation proper food handling storage. Purchased food cultivated strong vendor relationships. Coordinated organized restaurant inventory. Planned executed catered events. Considered seasonal product pricing availability development promotional dishes menu selections. Modified standard recipes account ingredient issues customer requests, including allergen concerns. Assured customer satisfaction front house. Financial management including food cost labor. Chef /Banquet Chef 01/2006 01/2014 Company Name – City State Prepared various la carte menu items seasonal specialties 150 seat country club. Planned, organized, oversaw food preparation banquet catering events including weddings golf tournaments 75 275 people. Ensured maintained five-star quality food preparation planning, purchasing, preparing, plating. Interacted Club members preparing food remote locations outside grilling, pasta nights, clam bakes, etc. Planned promotional menu additions based seasonal pricing product availability. Supply ordering inventory. Hired, trained, scheduled managed kitchen staff 8-12. Monitored line processes maintain consistency quality, quantity presentation. Chef/Kitchen Manager 01/2005 01/2006 Company Name – City State Managed aspects kitchen accordance goals, objectives culture set forth company. Managed kitchen staff team assigned various stages food production. Monitored quality, presentation quantities plated food across line. Assessed inventory levels every week placed orders replenish goods supplies depleted. Monitored kitchen area staff ensure overall safety proper food handling techniques Twenty Water Street Executive Sous Chef. 01/1995 01/2005 City State Prepared presented menu items daily specials 200 seat fine dining restaurant, 40 seat tavern, seasonal waterfront deck, plus banquet catering functions. Managed kitchen staff team 10-15 assigned various stages food production. Responsible daily food purchasing receiving, menu planning, inventory control, food costing. Oversaw hiring, training development kitchen employees. Produced amended menus item selections conjunction Executive Chef. Work History Executive Chef /Chef Manager 01/2014 01/2019 Company Name – City State Developed restaurant concept, menu, recipes oversaw daily restaurant operations 100% gluten free corporate style cafe. Created daily specials rotating prepared food selections based seasonal availability customer demand. Hired managed back house staff front house staff. Ensured personnel safety, kitchen sanitation proper food handling storage. Purchased food cultivated strong vendor relationships. Coordinated organized restaurant inventory. Planned executed catered events. Considered seasonal product pricing availability development promotional dishes menu selections. Modified standard recipes account ingredient issues customer requests, including allergen concerns. Assured customer satisfaction front house. Financial management including food cost labor. Chef /Banquet Chef 01/2006 01/2014 Company Name – City State Prepared various la carte menu items seasonal specialties 150 seat country club. Planned, organized, oversaw food preparation banquet catering events including weddings golf tournaments 75 275 people. Ensured maintained five-star quality food preparation planning, purchasing, preparing, plating. Interacted Club members preparing food remote locations outside grilling, pasta nights, clam bakes, etc. Planned promotional menu additions based seasonal pricing product availability. Supply ordering inventory. Hired, trained, scheduled managed kitchen staff 8-12. Monitored line processes maintain consistency quality, quantity presentation. Chef/Kitchen Manager 01/2005 01/2006 Company Name – City State Managed aspects kitchen accordance goals, objectives culture set forth company. Managed kitchen staff team assigned various stages food production. Monitored quality, presentation quantities plated food across line. Assessed inventory levels every week placed orders replenish goods supplies depleted. Monitored kitchen area staff ensure overall safety proper food handling techniques Twenty Water Street Executive Sous Chef. 01/1995 01/2005 City State Prepared presented menu items daily specials 200 seat fine dining restaurant, 40 seat tavern, seasonal waterfront deck, plus banquet catering functions. Managed kitchen staff team 10-15 assigned various stages food production. Responsible daily food purchasing receiving, menu planning, inventory control, food costing. Oversaw hiring, training development kitchen employees. Produced amended menus item selections conjunction Executive Chef. Education Associate Science Culinary Arts Johnson Wales University City State Summary Skilled, creative, dedicated Executive Chef/Chef Manager extensive culinary experience knowledge varied dining concepts large range cuisines. Focused efficient strong knowledge food safety sanitation guidelines. Adept food purchasing, inventory controlling food cost. Talented kitchen leader team motivator successful maintaining staff focus, efficiency productivity. Certifications Certified Food Safety Manager National Registry Food Safety Professionals Highlights Hands knowledge phases food preparation casual fine dining catering Food Labor Cost Control Banquet catering menu planning, development, service Recipe development standardization Gluten Free food preparation Certified Food Safety Manager Food procurement, inventory inventory control Knowledge P L accountability Kitchen equipment maintenance repair Customer service orientated Employee hiring training Computer proficiency Concept Cost Control Costing Customer satisfaction Customer service Equipment maintenance repair Financial management Food Safety Forth Hiring Inventory levels Inventory Inventory control Personnel Pricing Processes Procurement Purchasing Quality Receiving Restaurant operations Safety Skills Hands knowledge phases food preparation casual fine dining catering Food Labor Cost Control Banquet catering menu planning, development, service Recipe development standardization Gluten Free food preparation Certified Food Safety Manager Food procurement, inventory inventory control Knowledge P L accountability Kitchen equipment maintenance repair Customer service orientated Employee hiring training Computer proficiency, Concept, Cost Control, costing, customer satisfaction, Customer service, equipment maintenance repair, Financial management, Food Safety, forth, hiring, inventory levels, inventory, inventory control, personnel, pricing, processes, procurement, purchasing, quality, receiving, restaurant operations, safety",CHEF
"SALES ASSOCIATE Core Qualifications Working knowledge Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher Education Training May 2016 Bachelor Science Communications Public Relations Political Science SALEM STATE UNIVERSITY － City State Communications Public Relations Political Science Work Experience 12/2016 Current Sales Associate Company Name － City State Respond member inquires via email phone. Establish referral programs using OTF sales system. Sell memberships upgrades. 08/2016 11/2016 Marketing Coordinator Company Name － City State Promote ridesharing programs hosting events client locations. Develop marketing flyers using Publisher. Manage aspects event production. Support Field Directors project management. Manage social media accounts (Facebook, Twitter). Intern Company Name － City State Helped film Malden holiday parade using editing skills. Designed brochures upcoming events. Collaborated members Malden neighborhood. Staff Writer Company Name － City State Student -run campus newspaper. Researched information news articles using library web sources. Composed edited informational articles well conduct interviews. Gained knowledge taking photographs writing captions sidebars. 11/2013 06/2016 Customer Service/Sales Representative Company Name － City State Help customers resolve billing questions, collect payments, renew oil contracts. Answer inbound calls make outbound calls. Promote oil safer choice. Train new hires. Skills billing, brochures, client, editing, email, event production, film, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word,sales,salesforce",SALES
"CONTENT STRATEGIST Summary Energetic persuasive Public Relations Specialist offering expertise public speaking, advertising media relations. Seeking employment established company utilize skills, creativity enthusiastic approach allowing grow individual strengthen abilities. Highlights Microsoft Office Social Media Marketing Strong Editing Skills Project Management Exceptional Writing Grammar Graphic Design Expert Computer Knowledge Analytical Skills Public Relations Specialist Skilled Typist Telephone Skills/Multi-Line Fast Accurate Data Entry Correspondence Search Engine Advertising Vector Media Photography Profit Growth Strategies Experience Content Strategist Jan 2015 Current Company Name － City State Create outlines, storyboards, graphics concepts, prototype page layout. Edit copy writers provide feedback visual design team. Act project manager simultaneously manages several projects. Handle SEO techniques, responsible executing online marketing campaigns. Responsible ALL content management, social media tools, photo editing software Office software Responsible writing minimum five news articles daily. Assisted coordinated public relations events launch website. Public Relations Marketing Manager Mar 2013 Current Company Name － City State Create in-depth marketing proposals restaurants. Implement strategic community-building campaigns, promotions contests centered increasing in-store visits clients' restaurants, build brand loyalty Marion Restaurant Guide growth online brand. Research followers, organizations influences grow fans build engagement website social media platforms. Plan execute events hosted Marion Restaurant Guide clients. Work departments identify trends developments influence Public Relations. Design maintain web content, graphics contents, promotional videos, email blasts email newsletter. Work develop maintain relationships company sponsors. Successfully handle multiple advertising budgets simultaneously. Client/Community Coordinator Sep 2009 Current Company Name － City State Set three hundred active B2B accounts maintained positive work relationship client course contract. Establish maintain cooperative relationships representatives community. Act Digital Marketing Manager social media online marketing. Created myriad ad campaigns promote clients using Facebook, AdWords, Twitter, LinkedIn more. Responsible graphics needs numerous clients, including designing logos, business cards, websites, fliers more. Worked Project Manager 100 businesses, providing sales marketing expertise, handling budgets, overseeing projects conception end. Expanded product company recognition national press grow sales enhance marketing. Organize public events, contents, parties increase product awareness. Create web content, email newsletters, more. Responsible administrative duties, including answering telephones, handling computer equipment, faxes, printing, data entry, spreadsheets more. Project Manager Advertising May 2010 Sep 2010 Company Name － City State Successfully managed sales team 15 new city-wide project. Encouraged local businesses support community advertising banners displayed city-wide. Created advertising plans encouraged clients advertise support Marion. Designed logos many businesses. Lead sales team increased sales 30% previous year entire city. Responsible starting accurately maintaining data sheets, contact lists, sales, proofing. Wireless Specialist Jan 2006 Jan 2006 Company Name － City State Assisted development new policies procedures new department. Responsible wireless department overseeing aspects wireless activity. Dealt levels customer service technical support. Handled customer complaints professional courteous manner, resolving conflicts expeditiously. Learned process ofselling increased wireless sales. Expanded number ""end sale add-ons"" 35%. Reliably maintained cash drawer transactions. Kept accurate record wireless transactions computer database. Education Associate Applied Science Marketing Project Management 2016 Marion Technical College － City State Marketing, Public Relations, Social Media Journalism coursework Associate Applied Science Interactive Media 2016 Marion Technical College － City State Coursework focuses video production, image manipulation, web development, Internet development Skills Advertising Analytical Skills Scheduling Appointments Budgets Computer Knowledge Client Relations Customer service Data Entry Editing Copywriter Graphic Design Project Managing Marketing Microsoft Office Photography Proofing Research Social Media",PUBLIC-RELATIONS
"Rachael Lobdell Summary Compassionate Senior Outreach Advocate 13 years experience working public private agencies upgrade health dignity within vulnerable populations. Creativeand adaptable leader dedicated whatever necessary meet client needs, including customizing established programs. Self-motivated deeply engaged client supporter communities. Skills Confidential data protection Data entry Scheduling clients evaluations Managed Long Term Care Intake Submission Medicaid applications clients Intake submission Pool Trust Long Term Care clients Excellent Communication skills Excellent Typing skills Catering Party planning Activity planning 20 years experience working Seniors Disabled advocating needs Client interaction Reliable trustworthy Patient interviewing skills Telephone etiquette Application assessment Friendly, positive attitude Decision-making Team management Recordkeeping data input Program understanding advisement Data management Online research Data collection Experience Company Name City State Healthcare Senior Outreach Specialist 04/2014 Current Traveled throughout service area educate community, met people interested receiving services represented agency wide range professional constituencies. Counseled prospective applicants admissions process opportunities explaining documentation timeframes. Promoted integration services clients, including behavioral health care long term services enhance continuity care. Assisted customers phone, including scheduling appointments treatments. Explained eligibility details affordability options patients kindness respect. Analyzed information interviews, educational, medical records, consultation professionals, diagnostic evaluations assess clients' abilities, needs, eligibility services. Conversed people different cultures daily, providing high level respect patience interaction. Processed benefits applications, including documents food stamps medical assistance. Conducted interviews applicants, explaining benefits process programs available. Collected necessary data complete submit Medicaid applications Pool Trust. Recognized management providing exceptional customer service. Analyzed accuracy completeness patient documents insurance claims, medical bills legal paperwork. Helped patients understand care, coverage payment responsibilities rights. Provided knowledgeable compassionate service response types patient questions concerns. Gathered analyzed patient information determine special program eligibility. Demonstrated leadership making improvements work processes helping train others. Performed site evaluations, customer surveys team audits. Kept team track assigning supervising activities giving constructive feedback. Helped clients stay happy healthy providing mental emotional support. Improved patient outlook daily living compassionate care. Organized games activities engage clients offer mental stimulation. Company Name City State Administrator 08/2008 04/2014 Developed implemented policies procedures Licensed Home care Agency Audited Patient Charts Hired Employees Met Physicians State workers Quarterly basis For QA meetings. Organized activities reward employees motivate performance improvements. Facilitated communication departments, management customers resolve issues achieve performance targets. Handled billing payroll clients employees Scheduled Home Health Aides Patients Established successful program creating master schedules overseeing staff professional development. Grew revenue developing key programs focused promoting business. Medicaid billing Medicaid Exemption code Experience Meeting clients families Identify needs goals. Assisted development regulatory compliance systems. Planned, coordinated controlled daily operations sales, financial management human resources. Maintained work safety followed established operating procedures practices. Education Training High School Diploma 06/1985 Northville High City Some College (No Degree) Business Administration FMCC City",HEALTHCARE
"REGIONAL HR DEPUTY MANAGER Summary Competent HR Generalist seasoned recruiter extensive background HR Operations functions across large corporates. Through progressive career, I helped build HR operational efficiencies meeting standards excellence end-to-end HR delivery Highlights PeopleSoft, Oracle, ATS Office Package: Expert proficiency MS Word, MS Excel, MS PowerPoint, MS Outlook Experience Regional HR Deputy Manager 06/2010 03/2014 Company Name Joined Assistant Manager promoted Deputy Manager. Provided full range generalist services, employee retention, employee engagement, performance management corporate social responsibility including talent acquisition geography within HR operational framework organization. The purpose job manage regional HR portfolio territory employee base 700 employees additionally, following: Executed full employee life-cycle management employees designated geographical territory Managed full cycle recruitment process, sourcing resumes internal external sources till bringing candidate onboard Implemented recruitment strategies reach high volume recruiting Helped organize manage interviews 300+ candidates top schools Conducted on-campus events increase company's on-campus engagement Coordinated full-time summer hires, implemented end-to-end processes Was part interview panel levels, analyzed results, salary negotiations rolled offers. Administered hiring, on-boarding activities conducted new hire orientation. Assisted managers employees understand apply people tools, policies procedures Responsible background checks, employment process, records management, diversity initiatives engagement initiatives Coordinated facilitated half-yearly annual performance management exercise. Managed personnel files handled HR reporting, tracking metrics Managed employee separation process included preparation weekly, monthly, quarterly annual reports, publishing key stakeholders Managed off-boarding program including conducting exit interviews voluntary involuntary terminations Successfully developed rolled HR Scorecard measuring operational excellence Accredited best HR Audit included records files, online data sanctity, general HR practices applicable documentations Awarded best turn-around time recruitment achieved employing new procedures streamlined hiring process vendor relationships. Regional HR Assistant Manager 03/2008 05/2010 It all-encompassing experience manufacturing setup across gamut activities including recruitment selection, training development, vendor management. Responsible delivering end end Recruitment Generalist services North Zone. Coordinated 360 degrees feedback exercise talent pool. Presented monthly attrition analysis business heads drew action plan Ascertaining short term /long term requirements based volume Work sources availability. Manpower planning proposed branches well existing branches Taking timely remedial measures various grievances employees, counseling employees better achievement company objectives, absenteeism personal problems Day day interaction managers, getting opinions staff smooth trouble free operation company Conducted employee engagement activities branches like fun work, celebrating festivals, birthdays etc. Conducted attrition analysis pinpoint causes attrition able plug ring fence future exits Accredited streamlining recruitment process across North Zone Vendor Management. Branch Operations Officer 05/2007 02/2008 Company Name Responsible overseeing activities regards opening new corporate accounts Assisted developing marketing resources directed new existing corporate customers Accredited creating executing sales training classes new associates Responsible creating strong network local corporate clients Handled branch banking operations effectively. Education MBA Human Resources 2007 GHS-IMR Business School India Human Resources B.Com 2005 CSJMU, Uttar Pradesh University India Skills Assistant Manager, banking, counseling, clients, hiring, HR, marketing, MS Excel, Office, MS Outlook, MS PowerPoint, MS Word, negotiations, network, Oracle, PeopleSoft, performance management, personnel, policies, processes, Recruitment, recruiting, reporting, sales training, Vendor Management, annual reports",HR
"CONSULTANT Professional Profile Highly motivated self-driven Systems Analyst vast experience various environments technologies support multiple departments across enterprise. Expertise Software Development Lifecycle (SDLC) Computer Systems Validation (CSV). Looking opportunity apply develop strong analytical skills problem solving techniques. Qualifications Documentum DCM Documentum D2, MS Access, VBA, C, C++, HTML, Assembly language programming. Project leadership, strong technical skills, analytical skills, problem-solving skills, organizational skills communication skills Systems analyst, general application support, software development, data communications, System administration Expertise SDLC small large projects Proficient SDLC Computer Systems Validation Requirements Documentation Experience Consultant January 1999 November 2015 Company Name － City State Provides consultant expertise various roles supporting McNeil Consumer Healthcare including limited following applications: shop floor application, document management application, timekeeper application, business process applications. Knowledgeable SDLC process GxP, SOX compliant applications. Most supported applications FDA validated applications requiring significant Computer System Validation experience. Project Leadership roles several projects including application upgrades. Provides support GxP compliant document management application based Documentum D2 well older Documentum DCM environments. Support includes detailed analysis issues including document transformation, printing issues, reporting general user troubleshooting. Providing Level 2 Production Application support, attend user requests ITSM emails Monitoring Support Mailbox Support hours Generating Scheduled Adhoc Reports Users Daily Consistency Checks ensure proper functioning servers, services Documentum jobs related activities Bug fixing application supported may require Change Requests Providing solutions minor Enhancements Application requires Change Requests Responsible Doing Root cause analysis recurring issues. Escalating Level 3 Support/ application Core Team issue scope Level 2. Follow different support groups like Windows Team, DBA Team needed Monitoring Validation Environment ensure proper functioning. Monitoring Training Environment ensure User Training run smoothly. Provides support SOX compliant payroll application tracks hourly wage employees times reports J&J corporate system. Provides support multiple Microsoft Access database applications. Prior support including designing, developing testing VBA code databases Excel spreadsheets. Provided support FDA-validated manufacturing application aided shop floor reporting activities involved manufacturing process well creating, managing reporting non-conformances. Involved various roles projects support IT rollouts upgrades Windows operating system. Consultant January 1990 January 1999 Company Name Provided consultant expertise customers various roles expertise including limited following responsibilities: Provided design, development, testing support Client/server messaging application provide communication VAX IBM systems large steel company. Provided design, development, testing support electronic batch record application within large team consisting consultants customer. Provided relational database expertise multiple projects various applications technologies. Provided training several Digital products customers. Provided system administration support several customers. Systems Programmer January 1985 January 1990 Company Name － City State Designed, developed, tested supported real-time client/server application provide messaging. communications VAX/VMS application IBM application. The application tracked movement trains. locations. The application originally written assembly language later converted C. Provided general system network administration support. Education M.S Computer Science Data Communications 1996 Villanova University － City State Computer Science Data Communications B.A Computer Science 1985 LaSalle University － City State Computer Science Skills analytical skills, Assembly language, C, C++, Client/server, communication skills, consultant, Data communications, database applications, DBA, databases, designing, document management, Documentation, Documentum, HTML, IBM, managing, manufacturing process, messaging, Microsoft Access, MS Access, Excel spreadsheets, Windows operating system, Windows, Windows 2000, Windows XP, network administration, Operating Systems, organizational skills, payroll, programming, Project Leadership, real-time, relational database, reporting, SDLC, servers, System administration, User Training, troubleshooting, upgrades, Validation, VAX, VAX/VMS, Vista, VBA, Windows Server, written",CONSULTANT
"BISTRO CHEF Career Overview A result-oriented client's service professional 28 Years experience client relations. Encompasses ability establish build positive relationships clients level coworker, management building strong relations effective communications. Core Strengths Customer Client relations Bookkeeping Accounting Inventory control Scheduling Personnel Problem solving Strategic Planning Strong oral Communications Accomplishments Certified go beyond, providing quality outstanding customer service. Customer recognition outstanding consistent customer support. Selected learn new computer programs, train others. Work Experience Bistro Chef 01/2014 Current Company Name City State Responsibilities include taking customer orders, addressing customer inquires, opening closing establishment, preparing food, inventory control, problem solving, cash register operation. Customer Service Rep 01/2011 01/2013 Company Name City State Responded customer inquiries fast pace call center. Maintained records, processing payments include set payment arrangements. Assisted customers explaining detailed billing formats, troubleshooting customer's equipment. Reported outages affected areas re-laid information customers. Kitchen Manager 01/2010 01/2011 Company Name City State Responsible customer orders well customer inquiries, opening closing establishment, Maintaining records placing inventory orders. Food handling, preparation, safety storage. Filling Online, fax orders, processing promotional complementary orders. DSP 01/2009 01/2010 Company Name City State Responsible working Mentally Physically disabled people, home based setting. Duties follows: Assisting individuals daily needs, administering medications, maintaining staff logs, reports, scheduling Dr. appointments patient care, safeguarded consumers well-being. Store Manager 01/2008 01/2009 Company Name City State Daily procedures included opening closing establishment. Preparing reports corporate HQ, updated maintained file records, ordered supplies, handled customers phone inquiries timely manner. Processed loans verifying customers credit report utmost regard privacy. This included placing calls payroll H.R. departments verify employment, bankruptcy reports, bank account information. To include accountable large sums monies, blank checks, handled armored car pick-ups, deposited funds bank accounts. Internal Auditor 01/2004 01/2008 Company Name City State Maintained updated records daily basis, recalculated figures insured formulas entered correctly. Audited Electronic Activity entered Pre-Bill, URT Start Up department inputted (RBMS) Retail Business Management System management verification. Customer Service Representative 01/2000 01/2002 Company Name City State Assisting customer inquiries fast pace environment. Maintained records entering tracing orders progress. Assisted customers extensive product knowledge, Handled shipping receiving orders. Conducted training newly hired employees, operating register customer checkout, conducted inventory control included pulling processing orders, pricing items, stocking store shelves. Specialist/Customer Service Representative 01/1997 01/2000 Company Name City State Professionally assisted client inquiries fast pace call center. Maintained records, entered traced orders progress, assisted technicians T1 T3 equipment problems. Explained details customers existing orders. Conducted training newly hired personnel. Tracked nationwide outages re-laid information clients, technicians, management. Assistant Manager 01/1993 01/1996 Company Name City State Responsible customer employee relations. Opening closing establishment, preparing food, hiring firing personnel, bookkeeping accounting, inventory control, scheduling personnel, problem solving accountability finances. Counter Manager Ulima 2 Cosmetics. 01/1992 01/1993 Company Name City State Answered customer questions concerns, advised clientele products extensive product knowledge. Solved problems, maintained record customer's product orders, handled inventory control, register operations. Educational Background Diploma Cosmetology, Photography 1990 SZ Delfter Str. City State Germany Diploma Biology, Mythology, Computer Science 1987 SZ Hermannsburg City State Germany High School Diploma 1986 SZ Hermannsburg City State Germany Associate Arts Arts, Archeology KCTCS City State United States America Skills Computer experience include: Windows NT, Windows 95, Vista, Windows 7, Windows 8, Microsoft Office, Microsoft Word, Excel, Word Perfect, Power Point, Outlook 2013, Android, RBMS, AS400, SMS800.",CHEF
"DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Innovative executive technology professional strong work ethic excellent communication skills, experienced high-volume, multi-unit, retail business operations. Desires high-level position professional business environment. Skill Highlights Microsoft Server 2003, 2008, 2012 Exchange Server 2007, 2010 VMware ESXi VMware vCenter VMware Horizon View 5.x, 6.x, 7.x Microsoft Hyper-V Cisco UCM Unity Help Desk ITIL Service Catalog Vendor Management Budgeting Project Management SLA Management Asset Management Professional Experience Director Information Technology 11/2012 Current Company Name City State Developed implemented IT strategy organization including software, support infrastructure Hired, developed, managed IT staff Negotiated terms products external vendors, including changes needed business needs changed Met exceeded goals set executive leadership accomplishing time financial gains Set annual budgets organizational technology needs IT Administrator 03/2008 11/2012 Company Name City State Planned, installed managed Microsoft domain environment utilizing Microsoft Server 2008 Upgraded environment Server 2012 Planned, installed managed Microsoft Exchange server, successfully migrating end user data third party non-Exchange environment Planned, installed managed VMware platform virtual environment. Converted physical servers virtual environment Planned, installed managed VMware Horizon View virtual desktop environment Successfully migrated 120 users physical computers zero clients utilizing VDI environment Maintained Cisco routing, switching, VoIP, camera infrastructure, implementing design utilizing third party vendors Managed help desk, utilizing ITIL framework 260 end users Executed break/fix computers, printers, security system, camera system, A/V systems New Car Sales 08/2005 02/2008 Company Name City State Recognized Toyota one top salespeople Chicago Region IT Consultant 01/2000 08/2005 Company Name City State Provided IT consultation implementation retail cash register networks Managed staff 10 independent IT contractors implementation contract projects Acted project manager new equipment software roll outs largest retail chains US including Wal-Mart, Mar-Maxx, Toys 'R Us Certifications VMware Certified Professional 5 Data Center Virtualization VMware Certified Professional 5 Desktop Virtualization ITIL Foundation Certified Microsoft Certified Professional Server 2012 Core Accomplishments Leadership Skills: Led committee successfully change organization's dealership management system (DMS). The DMS similar ERP system auto dealerships Charged maintaining compliance security customer data. Successfully manage data sharing relationships ten third party vendors. Worked closely DMS provider develop acceptable secure data sharing platform. Project Management: Currently managing conversion dealership new dealership management system. Created ran sub-committees, mapped executed conversion plan, responsible many key process changes workflows Served project manager project creating paperless work flow digital storage process resulted 50% reduction administrative processing time, $30,000/year reduction costs, increasing document availability storage accuracy. As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, OU structure. Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts non-Exchange provide access via Outlook Web App mobile phone connections Served project manager several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated two resource pools, vCenter, Horizon View 120 users utilizing 2 view connection servers security server Installed mange TrendMicro agentless security VMware View Staff Development: Frequently met one one staff determine motivation goals. Guided staff creation goals pursuit Presented daily topics morning meetings inform reinforce company core values commitment quality, customer satisfaction, continuous improvment Developed implemented training program new employees, providing technology skills necessary efficient successful use company technology tools Operations Management: Managed infrastructure support 260 users selling 500 vehicles servicing 7,000 vehicles month Handled technology vendor interactions including contract negotiations, SLA monitoring, license utilization Education Bachelor Science Management Information Systems Cardinal Stritch University City State Online Profile LinkedIn www.linkedin.com/in/RobertRJordan",INFORMATION-TECHNOLOGY
"TECHNICAL TRAINER/ INSTRUCTIONAL DESIGNER Professional Summary Enthusiastic, hard working, former military trainer course delvoper designed taught course use United States Air Force JCM Global. Qualifications Currently Working MS Instructional Design Great Group Worker Able analyze data find trends Won Diamond Sharp award leadership professionalism Experience working high level management Experience 05/2014 Current Technical Trainer/ Instructional Designer Company Name － City State Responsibilities Develop training classes customers; Develop Computer Based Training, Webinar training, Hybrid Training, train clients face-to-face; work subject matter experts; review technical documents; track training progress due dates; work customers determine type training required; Train peers, temp employees, management; review evaluations use data adjust training plan. Accomplishments Developed implemented online training including implementation back end LMS; created twelve online training classes less one year Skills Used Public Speaking, Adult Learning Theory Articulate Storyline, Microsoft Office Suite, ATD certified, ability change needs customer 05/2013 05/2014 Electronic Warfare Technician Company Name － City State Responsibilities Train personnel use equipment, procedures, customs courtesies; Accomplishments Was liaison EW shop, Combat Shield Team, leadership Skills Used Public Speaking, adult training theory, management 05/2009 05/2013 Combat Shield Lead Company Name － City State Responsibilities Manage Combat Shield program ensure test evaluations met year; ensured program stayed within budget given; provided feed back AF leadership ensure aircraft combat capable; developed training course used Air Force Wide; briefed Air Force Leadership findings suggestions improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call address shortfalls education command; trained military civilian personnel world wide; Diamond Sharp award professionalism leadership Skills Used Public speaking, adult training theory, management skills. 06/2007 05/2009 Electronic Warfare Production Supervisor Company Name － City State Responsibilities Ensure EW pod production outpaced need aircraft; reviewed work schedule ensure maximum use personnel; documented work related actions; train personnel maintenance troubleshooting; Brief Shop Chief status repairs Accomplishments Worked Subject Matter Experts set first test stand new pods; First military person certified work newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership Management, Public Speaking Education 2017 MS Instructional Design Saint Leo University － City State US Currently 3.6GPA 2015 Associate Arts Criminal Justice Community College Air Force － City State US 2014 Bachelor Arts Criminal Justice Saint Leo University － City State US Saint Leo University Saint Leo, FL 2012 2014 AA Criminal Justice 2010 Associate Arts University Phoenix － City State US Certifications ATD Certified Trainer Accomplishments Developed implemented on-line training including implementation back end LMS Created twelve on-line training classes less one year Developed training initiative called Project House Call address shortfalls education command Won Diamond Sharp award leadership professionalism Military Experience 05/2009 05/2013 Company Name USAF Nellis AFB, NV May 2009 May 2013 Responsibilities Manage Combat Shield program ensure test evaluations met year; ensured program stayed within budget given; provided feed back AF leadership ensure aircraft combat capable; developed training course used Air Force Wide; briefed Air Force Leadership findings suggestions improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call address shortfalls education command; trained military civilian personnel world wide; Diamond Sharp award professionalism leadership Skills Used Public speaking, adult training theory, management skills. Electronic Warfare Production Supervisor USAF Nellis AFB, NV June 2007 May 2009 Responsibilities Ensure EW pod production outpaced need aircraft; reviewed work schedule ensure maximum use personnel; documented work related actions; train personnel maintenance troubleshooting; Brief Shop Chief status repairs Accomplishments Worked Subject Matter Experts set first test stand new pods; First military person certified work newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership Management, Public Speaking Skills Training, Microsoft Office, Ms Office, Award, Budget, Articulate, Adult Learning, Electronic Warfare, Avionics, Instructional Design, Maintenance, Back End, Clients, Computer Based Training, Learning Management System, Lms, Online Learning, Online Training, Progress, Liaison",DESIGNER
"MEDIA ACTIVITIES SPECIALIST Summary Multi-Tasking Media Relations Results-oriented Strategic Initiatives Event Planning Writer Editor Manager/Supervisor Flexibility Adaptable Highlights Greatly improved media coverage press conferences events campus Increased frequency newspaper, radio television interviews featuring Chattanooga State administrators, faculty staff Hosted popular television show focused campus community events (1997-2004) Commissioned local State Representative produce historical documentary African American Tennessee Legislature Reconstruction Modern Times (2004) Created on-site Spanish language classes Emergency Room personnel local hospitals Spanish speaking population began expand area (1995) Accomplishments Led Chattanooga State receive National Awards, Bronze Paragon Award 2012 National Council Marketing Public Relations (NCMPR) Degrees That Work 1 2 Radio/Advertisement/PSA Series category Silver Paragon Award 2011 NCMPR The Power Achievement Electronic Viewbook category Wrote produced 2010 NCMPR District level winners, Online Orientation Online Services category Gold Medallion The Early College Video theCollege Promotional Video category Silver Medallion five commercial series, Thanks Bronze Medallion Video Advertisement/PSA Series category Experience 09/2013 Current Media Activities Specialist Company Name － City State Organize major campus events overseeing security, media services, food services, marketing. Notable speakers past included Neil de Grasse Tyson, host Cosmos: A Spacetime Odyssey, theoretical physicist, Dr.Michio Kaku. Assisting academic departments minor events conferences speakers require smaller venues. Create videos various departments campus academic recruitment purposes. 03/1996 08/2013 Marketing Coordinator Engaged strategic planning deans department heads increase enrollment public awareness new academic programs Utilized focus groups, surveys, market research analysis tools develop strategy Supported branding via press releases, copy radio TV ads, extensive website content print ads, brochures, fliers, posters, billboards Managed advertising budget print electronic media $500,000. Proofed edited materials publication Supervised staff seven comprised three graphic artists, three web designers, office manager Recruited mentored students represented college special events Wrote scripts recruited talent College's radio television commercials Worked local production companies create commercials TV radio Developed scripts recruitment instructional videos various academic departments Produced series ""How To"" videos guide students registration process Student Services department Commissioned local state representative produce historical documentary African Americans Tennessee Legislature Increased media presence press conferences campus events Hosted television show focused campus community events cable channel dedicated education Increased frequency newspaper, radio television interviews featuring administrators, faculty, staff members Designated contact area journalists served spokesperson needed. 03/1994 03/1996 Continuing Education Coordinator Created personal interest classes appealed met needs community. Recruited instructors, organized schedule, marketed courses. Organized first Spanish language classes ER personnel local hospitals. Skills academic, ads, advertising, banners, brochures, budget, conferences, special events, market research, marketing, materials, newspaper, office manager, personnel, press, press releases, publication, radio, recruitment, scripts, strategy, strategic planning, television, website content Professional Affiliations National Council Marketing Public Relations (NCMPR) Tennessee College Public Relations Association (TCPRA) Lookout Chapter Public Relations Society America American (PRSA) Advertising Federation Chattanooga (Ad Fed) Tennessee Screenwriters Association Education 1994 Master Arts Radio, Television Motion Pictures University North Carolina － City State Radio, Television Motion Pictures Writers Guild America Internship, Star Trek: Deep Space 9 Paramount Pictures, Los Angeles California, Summer 1993 1975 Bachelor Arts Human Services University Tennessee － City State Human Services M ortar Board Senior Citation, Academic Achievement Award; Academic Council; AASLF Outstanding Senior Award; Cheerleader; Campus Entertainment Board; Experiment International Living trip Italy Summer 1973; Operation Crossroads Africa travel six West African nations summer 1972; Resident Assistant 1975 Interests Writers Guild Board Directors (2011-2012) Sanctified Sisters Performing Ministry, Executive Director Founder Howard High School, Class 1971, President Reunion Chairperson 2001-2011) Murray Hills Neighborhood Association Board (2009-2011) Hillcrest Elementary School PTA, President (2009-2010) Moccasin Bend Council Girl Scouts America, Leader, Brownie Troop 875 (2007-2009)",DIGITAL-MEDIA
"TECHNOLOGY PROJECT AND PRODUCT MANAGER Professional Summary Senior Project Product Manager effective leading directing new product development technology refresh projects inception launch. More 17 years progressive management experience repeated success developing project initiatives, directing project plans achieving measurable performance targets. Core Qualifications 18+ years project product management PMI CMMI certified Excellent communications skills levels organization Business strategic results-oriented Collaborative leadership style win-win philosophy Project development lifecycle experience Cross-industry new product experience Best practice training mentoring Substantial project management methodology process authoring Certified Microsoft Professional: Enterprise Project Management SharePoint Portals Detail-oriented strong analytical skills Process redesign work flow planning capabilities Systems implementation integration Vendor selection contract management Risk management mitigation expertise Accomplishments Project/Program Management: Initiated project global launch groundbreaking cardiac treatment drug therapy resulted submission new drug applications six countries concurrently, first time company's history.Successfully implemented two major document conversion implementations, one student records online higher education provider test applications delivered mail test delivery organization.PMO: Integrated best practice attributes PMBOK, Unified Software Engineering, Microsoft Framework create custom solution delivery methodology greatly enhanced firm's ability market professional services.Developed corporate-wide risk assessment procedures reduce cost associated unprofitable projects entering project portfolio.Designed implemented portal-based project management solutions enhance overall project communication success.As project planning process owner, helped organization achieve CMMI Level 2 certification.Practice Development Management: Directed project program management practice startup $10 million service business.Managed regional professional services project management practice covering four state area, staff fifteen (15) project management consultants $5 million annual revenue generation.Entrepreneur: Started managed Maryland-based LLC offer project management services project management portal workspaces local businesses.Responsible multiple projects associated key test center client management portal well strategic new product initiative. Work Experience Company Name February 2011 Current Technology Project Product Manager City State Company Name February 2010 January 2011 Project Management Consultant (contract) City State Consulted USDA staff initiatives aimed improving cooperation communication U.S. farmers USDA. Services delivered towards standardization project management, electronic calendaring, electronic bulletin boards, SharePoint governance. Company Name February 2007 January 2010 Practice Leader Project Management Consultant City State Lead development company's SharePoint Services Practice responsibility $1mm revenue generation well practice staffing delivery. Engaged Professional Project Manager several clients successfully implement large cross functional initiatives An example includes digitization student records higher education client coupled implementation automated workflow reduced student record processing time weeks days within first 3 months implementation. Managed two full-time 3 contract resources. Company Name September 2006 January 2007 Intergrated Scheduling Consultant (contract) City State Development integrated master schedule support engineering launch new generation rocket launch vehicle. Schedule components included, analysis, engineering design, product assembly, testing, procurement NASA launch activities. Company Name September 2001 August 2006 Founder Principal City State Startup company delivered professional project management consulting services software-as-a-service project management portals developed Microsoft Project Server SharePoint Services. Clients included Procter Gamble, Microsoft Corp., Allegis Group, Verizon. Company Name January 1999 June 2001 PMO Director City State Directed startup company's PMO support company's $10 million service business, including project program management practice standards, strategic business planning, new business risk assessment. Designed implemented comany's solution delivery methodology, combining components Microsoft Solutions Framework, PMBOK, Rational Unified Process (RUP). Company Name January 1997 January 1999 Project Leader (contract) City State Responsible delivering project program management consulting services Procter Gamble Pharmaceuticals Research Development Division. Accomplishments included concurrent submission new drug applications six countries. Corporate Practice Deployment Lead. Company Name May 1987 February 1994 Regional Manager, Professional Services Delivery City State Responsible development deployment project management standards best practices U.S. Professional Services Organization, including development new service deliverables participation global standardization initiatives. Managed regional professional services project management practice covering four state area, including staff 15 $5 million new project management service revenue responsibility. Education George Washington University 1997 Masters Certificate Technology Project Management State IT Project Management Loyola University 1987 MBA City State Towson University 1983 Bachelor Science Business Administration City State Business Administration Skills Project Management Software: Microsoft Project, Project Server, SharePoint, Office, Team Foundation Server Process Methodologies: Project Planning, PMI, CMMI, Agile, Iterative, Rational, Waterfall, Risk Management, Requirements Management, Vendor Selection, Vendor Management, Portfolio Management, PMO Industries Served: Higher Education, Computer Manufacturing, Software Development, Pharmaceuticals, Federal Government, Technology Consulting, Professional Services, Staffing Recruiting, Testing Certification Services, Systems Integration, Telecommunications ​",AGRICULTURE
"ACCOUNT RECEIVABLE Executive Summary Champion continual process improvements create efficient work environments. Leads example, developing, mentoring sharing best practices across lines businesses. Analytical judgment ability analyze determine course action required meet client delivery requirements. Excellent communication skills, organizational skills customer service skills. Supports diversity, organizational astuteness, demonstrates consistent ability develop deepen client partner relationships. Received awards Customer service satisfaction consistently ranked top 88%. Awarded top performer 18 location consistent precise working standards within banking industry. Core Qualifications Microsoft Office, Excel, Access, PowerPoint, Lotus notes, Outlook, 10 key, Data entry Professional Experience Account Receivable January 2014 January 2014 Company Name － City State Processed verified incoming checks inputting client information system. Prepared invoices recording, process account receivable deposit cash receipts. Maintained records debits credits update system. Audited financial reports accurate recording process. Provide daily report ensure proper debits credits applied. Reconcile account booking saving $1,000 errors omission customers outstanding invoices. Communicated manager team member resolve outstanding issues. Treasury Services Advisor January 2013 January 2014 Company Name － City State Researched, analyzed, resolved wide range treasury, cash management depository products service Global Large Corporate accounts. Provided depth knowledge Account Reconcilement, Cash Vault services, deposit demand accounts, Electronic File Transmission, Cash Pro online usage, Automated Clearing House payments Wire Services various treasury products services Provided independent account management, client servicing implementation coordination new services highly complex accounts. Identified opportunities initiate client collaboration development product services including recommending new products clients. Displayed excellent client service skills building sustaining client portfolio $56MM revenue. Awarded Bank America Silver medal customer satisfaction score rating top percentile. Provided day-to-day account servicing resolution routine moderately complex inquiries (such ACH, ARP, cash vault, lockbox, DDA platform) operational requests accounts clients. Lead Ops Representative January 2007 January 2013 Company Name － City State Assisted managed team geared retrieve checks Image ATM organize daily Workflow. Responsible debiting/crediting customer's general ledger accounts, minimal impact Bank clients. Established maintained regular management routines identify communicate key priorities stakeholders. Effectively influences clients prioritize reporting efforts follow best practices. Established maintained effective filing system identify communicate system production issues include resolution escalation reduce customer impacts. Effectively influences internal partners prioritize resolve outstanding system issues. Escalated problems appropriate line business. Prepared organized information analytical reports, prepare facilitate meeting agenda data needed. Give internal business partners external clients tours department. Maintained time keeping schedule associates absence, tardiness, vacation sick leaves. Cash Vault January 2010 January 2012 Company Name － City State Prepared incoming cash customers, counting strapping help cash counting machine. Executed aspects system hardware operations required input large quantities cash machine. Resulting minimal impact clients. Prepared cash cash ticket adjust balance issues. Customer Service Representative January 2008 January 2010 Company Name － City State Executed aspects customer service incoming call center including inquiries, billing activation cellular service. Answered telephone service questions customer support,document client needs. Lead Sorter Operator January 1997 January 2007 Company Name － City State Check Processing) Managed team experts executed aspects system hardware installs repairs regarding check 21 Sorter Operations. Resulting 40% increase Bank America clients quick turnaround Service Level Agreements. Acted subject matter expert relative designing, documenting, implementing, monitoring identifying qualitative improvement opportunities Bank America. Resulting 100% enhanced process improvements cost savings. Established maintained regular management routines identify communicate system production issues include resolution escalation reduce customer impacts. Effectively influences internal clients prioritize resolve outstanding system issues. Interviewed potential associate applying knowledge laws, policies regulation. Education Associates Degree Applied Science, Criminal Justice 2009 DeKalb Technical Institute － City State Applied Science, Criminal Justice M&K Education City State Education Certification Nursing Assistant -2004 CPR certified First Aid Training MLS Real Estate School- 2004 Compliance training Anti-Money Laundering, timekeeping, bank federal regulation Skills 10 key, account management, ATM, balance, billing, call center, cash management, hardware, CPR certified, client, clients, customer satisfaction, customer service, customer support, Data entry, designing, filing, financial, First Aid, general ledger, Image, Lotus notes, Access, Excel, Money, Microsoft Office, Outlook, PowerPoint, Nursing, policies, quick, Real Estate, recording, repairs, reporting, Service Level Agreements, telephone, Transmission, treasury, Workflow",BANKING
"ASSISTANT TEACHER Summary Childcare professional skilled remaining calm pressure keeping daycare setting light playful. Works hard identify address behavioral educational issues. Highlights Positive cheerful Active listener Head Start program knowledge Certified Early Childhood Education Infant, toddler preschool curricula Reliable Approachable Playful Highly organized Experience Assistant Teacher 05/2014 11/2014 Company Name City State Read stories children taught painting, drawing crafts. Disciplined children recommended measures correct behavior. Carefully monitored children's play activities. Maintained daily records activities, behaviors, meals naps. Communicated children's parents guardians daily activities, behaviors problems. Managed general housekeeping duties, including feeding, diapering, resting, cleanup. Student Teacher 02/2013 02/2014 Company Name City State Plan/ implement developmentally appropriate curriculum 4-5 year olds children VPK classroom. Assess children's progress towards VPK standards daily observation. Design maintain nurturing learning environment young children. Supportive VPK Student Teacher 01/2013 01/2014 Company Name City State Assist teacher setting learning centers, carry activities children. Serve meals children, family style. Supervise children playground area. Summary qualifications. Education Early Childhood Education Department children Families Certification: 45 Hours including VPK Literacy Department Education Certification: Early Childhood Professional Certificate, recognized State Florida equivalent National Child Development Associate Credential American Red Cross Frist Aid CPR infant, Child, Adult Volunteer Experience 2014 Fort Myers Institute Technology City State Early Childhood Professional Certification Special Olympics Present Special Olympics Skills CPR Serve Meals Preschool Teacher Computer Skills Publishing Software Skills",TEACHER
"SOHO PROPERTIES, SUMMER ANALYST Areas Expertise Microsoft Excel financial modeling, PowerPoint, Word Fluent four Indian languages Hindi, Tamil, Telugu Kannada Tennis Won multiple state national titles junior consistently ranked Top 10 India Work Experience Soho Properties, Summer Analyst Company Name － City State Manhattan based Development firm Performed multiple feasibility analyses potential residential hotel development projects Evaluated terms covenants equity debt partnership proposals supplement analyses Faciliated restructuring partnerships accommodate LP's $300M Times Sq. hotel project Identified suitable component debt financing comparing EB-5 mezzanine debt Prepared agendas, scheduled managed executive committee meetings ongoing projects Massey Knakal, Capital Services Intern; Brooklyn, New York NYC's #1 Building Sales Firm"" Worked alongside Director Capital Services aspects finance operations including origination, underwriting execution acquisitions refinancings Restructured $33M cross-collaterized loan secured 7 building mixed-use portfolio Performed market analyses consisted evaluating current past demographic data, market trends comparables, used support assumptions Created offering memorandums lenders. Strategy Analyst Company Name － City Middle market luxury real estate development firm. Performed market analysis single-family second home market Chennai identified emerging trends basis major strategy shift firm. Computed detailed deal-by-deal analyses consisting development cost matrices, sales price sensitivity tables, concluding IRR ROE figures new deals. Assisted Managing Principal executing strategy shift, focusing single-family beach villas emerging East Coast Road submarket. Consultant Company Name － City Boutique real estate office, specializing advisory brokerage Founded company sole proprietor upon graduating college Conducted feasibility studies due diligence advise developers emerging submarkets Collaborated CEO Australian company Mii-Homes establishing new factory Secured suitable homes office space several multinational companies consulates Appointed primary real estate consultants Korean Trade center Hired exclusivity sell residential properties worth $22M USD Family Office, Asset Manager; Chennai, India Core Real Estate Portfolio consisting Office, Multi- Family Single Family assets worth $70M Determined pricing strategy based market conditions required returns Provided operations reports principals quarterly basis Negotiated management contracts property managers Successfully negotiated renewal high profile lease German Consulate. Education M.S Real Estate, Finance Investments INTERESTS New York University － City State GPA: GPA: 3.75 Real Estate, Finance Investments GPA: 3.75 B.A Economics Hawaii Pacific University － City State GPA: GPA: 3.40 GPA: 3.86 Deans' List Economics GPA: 3.40 GPA: 3.86 Deans' List Pendleton School IMG Nick Bollettieri Tennis Academy － City State GPA: GPA: 3.60 GPA: 3.60 New York University (Stern School Business － City State Private Equity Finance Accomplishments Awarded 100% Effort award Nick Bollettieri Tennis Academy Recruited #5 Hawaii Pacific University Competed professionally international men's circuit Dec '15 May '11 May '07 Jun '14 Aug '14 Jan '14 Jun '14 May '12- Jul '12 Jul '11 Aug '13 Jun '11 -Aug '13. Interests Member NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management Research Society Community Service Participated fundraiser Martina Navratilova raise money AIDS Zimbabwe Volunteer SMILE; assist serve economically backward healthcare needs Skills acquisitions, contracts, due diligence, Equity, feasibility studies, Finance, financing, financial modeling, German, Hindi, Korean, languages, Director, Managing, market analysis, market, meetings, Microsoft Excel, Office, PowerPoint, Word, pricing, proposals, Real Estate, Sales, strategy, tables Additional Information NYU Clubs Member NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management Research Society Community Service Participated fundraiser Martina Navratilova raise money AIDS Zimbabwe Volunteer SMILE; assist serve economically backward healthcare needs",BANKING
"THERMAL ENGINEERING INTERN Summary Graduating Ph.D. candidate research focus developing large-scale computational models using statistics machine learning approach. Interested career computational scientist quantitative software developer. Accomplishments FEM Analysis 1-D Aluminum Bar Sinusoidal Body Force Conducted meshing force analysis MATLAB. Correlated results ABAQUS. FEM Heat Transfer Analysis 2-D Plate Hole Thermal Load Boundary Conditions Conducted meshing force analysis MATLAB. Correlated results ABAQUS Finite Element Analysis 2D beam Central Hole Conducted meshing force analysis MATLAB. Correlated results ABAQUS On Anthropomorphic Control Redundant Robot Arms Focused design control robotic devices help collaborate humans every-day life. Defined anthropomorphism robot motion controlling robot anthropomorphic way. Design Development Two-Wheeled Autonomous Parallel Parking Robot Designed two-wheeled robot coded run autonomously ability parallel park using Solidworks. The IR sensor MCU used simulate ""eyes"" ""brain"" driver. Tested simple built course simulate scenario open space robot park inside. Reusable Delta II Launch Vehicle Conducted design feasibility alternatives analysis completely reusable Delta-II rocket. Analyzed variety different re-entry technologies engines accomplish task. The business sense final designs analyzed along near-term feasibility. Senior Design Project: High Speed Human Powered Vehicle Designed high performance human powered vehicle using Solidworks. Provided framework technology help increase effectiveness common bicycle point competitive forms ground transportation. Metalworking Practice Learned operation various types manufacturing machines, including computer numerical control CNC) lathe, milling machine, drilling machine, grinding machine. Programmed CNC machine using G code machine fabricate mechanical parts. Experienced welding, casting, forging, heat treatment, automotive engine disassembly Electrical Engineering Practice Learned soldering electronic components circuit boards. Made radio speaker PUBLICATIONS 1. Wang, Y., Artemiadis, P., ""Closed-Form Inverse Kinematic Solution Anthropomorphic Motion Redundant Robot Arms,"" 2013 Advances Robotics Automation. 2. Wang, Y.,Mignolet, M., ""Reduced Order Modeling Dynamic Response Prediction Design Part Complex Structure,"" IMAC-XXXIV Conference Exposition Structural Dynamics. Experience 01/2013 Current Company Name City State Research development linear nonlinear models hypersonic vehicles takes account full. aero/structural/thermal couplings, predicts fatigue life/damage health monitoring specific mission. profiles. Thermal Engineering Intern 07/2011 08/2011 Company Name City Hands-on training large-scale industrial plants. Learned designing manufacturing large power generating equipment, including axial compressor, energy recovery turbo-expander, centrifugal compressor, centrifugal blower, large fan, steam turbine, etc. Studied management mode enterprise, production marketing process. AFRL-University Collaborative Center Structure Sciences Cooperated Air Force Center focusing development affordable reusable hypersonic vehicles. Varied research tasks throughout including: developing methodologies efficiently predict dy- namic response ""representative"" panel nonlinear geometric deformations; modifying structural thermal models reflect: (i) multidisciplinary interactions (ii) evolution material properties (iii) occurrence evolution material nonlinearity. Researcher 01/2011 01/2013 City State Worked alongside ASU faculty research design assistive robotic devices needed efficient. control strategies. Varied research tasks throughout including: fabricating infrared position sensor suit,. machining mounting plates position sensor camera, MATLAB utilization data signal. processing. Teacher's Assistant Company Name City State Assisted instructor running experimentation laboratory Internal Combustion Engine (ICE) course. Oversaw 90 students compiled lab document along lesson planning teaching. Hands. experience assembling, disassembling testing ICEs. Education Doctor Philosophy Mechanical Engineering Dec 2016 Arizona State University City State GPA: GPA: 3.9/4.0 Mechanical Engineering GPA: 3.9/4.0 Master Science Mechanical Engineering December 2013 Arizona State University City State GPA: GPA: 4.0/4.0 Mechanical Engineering GPA: 4.0/4.0 Skills Air Force, ANSYS, approach, C, CAD, decision-making, designing, experimentation, Experiments, features, FORTRAN, instructor, lesson planning, machining, marketing, Materials, MATLAB, Mechanical Design, Microsoft Office, Modeling, NASTRAN, enterprise, OS, optimization, PATRAN, camera, physics, predict, Process Control, Research, research design, robotic, Solidworks, Statistical Process Control, teaching",ENGINEERING
"INTERIOR DESIGNER Summary Head designer Realtor developer, I worked creating spaces collaborating contractors architects. Developing innovative concepts uses spaces. For residential work I go beyond surface thinking function style space, working within budget. Detail-oriented ability learn concepts quickly. Excellent research, time management, problem solving skills. Networking suppliers merchants area, allowing access newest materials furnishings. Meeting clients find wants needs are, consideration space budget. Creating design plan using CAD developing professional boards show concept space. Following clients upon project's completion make sure satisfied. All done help grow business brand. Highlights Interior Design curriculum Paier designed prepare relationship interior design architecture. Basic structural principles construction methods introduced. The studio courses incorporate programming, conceptual design development, presentation skills. Guest juries architects design professionals regularly critique presentations. Courses ID Business, Materials, Kitchen Bath, History Interiors provide us tools critical thinking needed succeed. AutoCAD Drafting Microsoft Office Model Making Corporate Building Design Residential Planning Kitchen Bath Design Excellent Communication Skills Ability work multiple projects simultaneously Creative, innovative problem solving skills Excellent Attention Details Team Player Accomplishments At PCA, I involved school newspaper, Paier Perspective, I co-wrote articles Interior Design Department consistently made Dean's list four years. Experience Company Name City State Interior Designer 03/2011 Company Name City State Interior Designer 11/2013 07/2014 Networking suppliers merchants area. Meetings real estate agents, builders, architects working projects with. Creating maintaining materials library ordering; materials, fabric samples, finishes, design accessories. Meet clients, presenting design plan reviewing design plan according client's input. Confirming design plan, specifying materials, finishes, lighting flooring. Supervising project make sure done properly according time-line. August 2013 I started new build 3,200 sq. ft. shoreline home West Brook. Everything custom designed cabinetry handpicked fixtures, staircases, fireplace, window treatments, furniture, custom crafted pulled together seamless way reflective clients' personality. I saw project properly planned working closely contractor allowing complete time within budget. May 2012 I started remodeling updating North Haven home. Up date I remodeled den, living room, dining room. I currently working bedroom renovating kitchen. In summer 2011, I interned New England Kitchen Bath Glastonbury, CT, working head designer, Abbey Miller. We able go process job start finish. We went steps designing computer modeling new spaces, ordering top quality materials fixtures, overseeing scheduling workmanship installers. In summer 2009, I worked East Hampton, New York Grand Acquisitor, upscale Antique Dealer. The store specialized antiques as; decorative accessories, lace, linens, silver, furniture. The key succeeding antiques business knowledge. I able see 18th 19th century furniture, clothes, accessories, more. Here I learned purchasing skills ability spot good find. I also recorded kept track inventory well helped setting displays. Education BFA Interior Design Fine Arts 2013 Paier College Art City State Interior Design Fine Arts Skills Basic, budget, conceptual design, critical thinking, client, clients, designing, interior design, inventory, lighting, Materials, meetings, window, modeling, networking, presenting, presentations, presentation skills, programming, purchasing, quality, real estate, scheduling, Supervising Professional Affiliations The American Society Interior Designers (Allied ASID) National Occupational Competency Testing Institute (NOCTI) certified CAD",DESIGNER
"INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX) Summary I obsessed technology. It's power change everything. Technology fuels passion commitment helping organizations set to. When I engage, I bring fresh ideas help team galvanize performance. Refine strategy. Spark new energy. The future—and get there—depends build, connect, create transform world. Accomplished 10 years information technology support experience. Highly articulate Capable experienced installing updating hardware software systems users. Known effectively optimizing systems meet changing demands, enhancing collaboration improving security. Experienced Operations Analyst first-rate skills organizing, problem solving project management. Ready apply experience abilities take new professional challenges. Passionate driven professional remarkable analytical problem solving skills. Expert quality assurance tester offering five years experience detailed technical system specifications. Provides collaborative style well-developed communication skills. Seeking role test reporting defect resolution. Well-rounded team player dynamic written verbal communication skills. Hardworking resourceful team player. History going beyond achieve notable results. Offering excellent blend technical aptitude creative ability. Inspires design teams engaging management techniques innovative thinking. Resourceful Technical Support Engineer polished restoring system functionality quickly assessing resolving diverse hardware software problems. Skills Issue escalation Reporting analysis Quality control Schematic understanding Critical thinking Data management Network Administration Experience leadership Improvement plan knowledge Supervision Hardware repair Computer configurations System upgrades New program installations Organizational leadership Troubleshooting Maintenance Equipment repair Power hand tool use Troubleshooting repairs Preventative maintenance Telecommunications systems Component repairs Multitasking Part inspections Friendly, positive attitude LAN WAN configurations Server System Administration End-User Training Program installations Software testing Server improvements Data backups Project management Security technologies Network configuration Time management Active Directory knowledge Cybersecurity analysis System Administration Microsoft Office MS Office Apple iOS Technician Help desk assistance Application software testing Mechanical abilities Information Systems Security Professional Advanced knowledge Windows OS Advanced knowledge Google Chrome OS Soldering Database management Technical knowledge server system softwares Servers, storage systems, network equipment, PCs notebooks brands. Experience Information Technology Specialist(Discountpcfix) 11/2011 Current Company Name City State Assisted client new computer network equipment purchases. Updated installed software customers ensure computer efficiency. Checked computers performed diagnostics repair. Backed data evening, helping alleviate lost information following malware incident. Updated software versions patches new installations close security loopholes protect users. Identified hardware issues caused component failures using approved diagnostic tools. Installed motherboards, processors graphics cards. Configured computers network drivers connected printers peripheral equipment. Upgraded laptops/desktops, improving speed performance. Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage. Fixed brand,Windows OS,Mac OS,Chrome OS products liquid damage. Observed system functioning entered commands test different areas operations. Explained technology-related details easy-to-understand terms individuals walks life various job positions. Responded assistance requests users directed individuals basic troubleshooting tasks. Reviewed current hardware software configurations recommended modifications increase system speed. Serviced repaired equipment according manufacturer guidelines. Installed new systems components according service orders manufacturer instructions. Assessed identified issues quickly resolved restore functionality. Built repaired computers according schedule. Installed, configured, setup PCs stores optimal operation reporting. Evaluated interfaces hardware software, testing performance requirements. Studied complex technical issues determined proper resolution methods. Assisted post-implementation troubleshooting new applications application upgrades. Determined alleviated hardware, software network issues. Installed supported hardware software, including desktops, servers printers. Identified operational performance issues worked managers resolve concerns. Completed various reports analyzed report decide improvements could made. Recommended process systems improvements changes operations. Updated hardware software upon availability supervised network eliminate bottlenecks immediately. Handled network configurations hours weekends alleviate downtime maintain smooth operations. Assisted customers various types technical issues via email, live chat telephone. Delivered local remote Tier 1 IT support hardware software company personnel. Disassembled computer systems troubleshoot resolve hardware issues. Increased overall company performance improved IT uptime cost reductions. Quality Control Inspector Contractor 04/2019 Current Company Name City State Conferred scientific, engineering technical personnel resolve design, research testing problems. Worked engineers facilitate research development testing, correct mechanical failures generate technical specifications prior release. Developed implemented best practices defect prevention continuous improvement. Used specialized tools take precise measurements various aspects samples. Consulted engineers resolve quality, production efficiency problems. Wrote detailed reports outlining performance, quality defect rates. Completed non-destructive tests visual inspections continuous basis. Inspected quality finished products, making minor repairs meet project expectations. Documented nonconformities immediately recommended techniques prompt resolution. Completed non-destructive tests visual inspections continuously. Reviewed drawings blueprints determine appropriate level inspection required. Adhered safety protocols minimize equipment damage avoid injuries. Assessed materials, parts products conformance quality control requirements production specifications. Network Analyst 06/2016 05/2018 Company Name City State Identified operational performance issues worked managers resolve concerns. Supporting following hardware types: servers, storage systems, network equipment, PCs ipad notebooks brands. Analyzed operational performance identify pain points provided actionable solutions management. Educated personnel company policies foster improved customer retention increased revenue. Technical knowledge standard server system software (Linux, Windows, VMWare) Drove revenue customer retention visiting corporate franchise centers serving clients educate staff company policies customer styling applications. Wrote reports outlining results facilitate management decision making. Executed monitored standards user interfaces, page design graphics development. Provided senior technical support in-house staff user departments network applications. Monitored project budget careful assessment resource usage task management ensure costs kept low. Supported customers password resets account customization. Recorded complaints, product deficiencies, returned orders customer documentation system. Supported customers data connectivity issues, assisting troubleshooting steps rebooting hardware. Maintained composure patience face difficult customer situations, applying de-escalation techniques positive customer support. Performed site evaluations, customer surveys team audits. Promoted continuous improvement IT governance processes. Spearheaded server infrastructure development, quality control, staging production operations. Quality Control Manager 07/2013 08/2015 Company Name City State Stayed well-informed company federal regulations, bolstered compliance corporate processes. Used creative professional policy find solutions issues diminishing conflicts. Handled scheduling procedures department directed team members setting achieving goals. Observed customer specifications monitoring quality control finished products. Education Training The Federal Polytechnic, Ado-Ekiti City State Associate Science Science Technology 2003 Phoenix East Aviation City State F.A.A Aircraft Dispatcher License Aviation 2014 University Of Colorado At Boulder City Certificate Cybersecurity Policy For Aviation And Internet 07/2020 GOOGLE I.T SUPPORT City Certificate 03/2021 Completed professional Course in: IT Security: Defense digital dark arts Operating System You: Becoming power user The Bits Bytes Computer Networking System Administration IT Infrastructure Service Technical Support Fundamentals",INFORMATION-TECHNOLOGY
"DIRECTOR OF BUSINESS DEVELOPMENT Summary Self-starting business development expert 20+ years top sales performer various markets. Highly motivated comfortable new ideas, innovative products, corporate sales start-up environments. Highlights Established track record exceptional sales results Excellent communication skills Compelling leadership skills Results-oriented Self-starter Exceptional multi-tasker In depth knowledge sales process Process-driven Experience Director Business Development 06/2014 Current Company Name City State Increased sales revenue software products blood banking industry. Managed budget forecasting, goal setting performance reporting accounts.Identified strategic partnerships gathered market information gain competitive advantage.Delivered performance updates, quarterly business reviews planning meetings.Negotiated rates cut costs benefit corporate partnerships.Identified, coordinated participated client relationship-building activities meetings.Developed growth plans identifying key clients, key targets priority service lines. Director Business Development 06/2014 Current Company Name City State Achieved 125% quota within first year sales custom software development services.Cold warm called 30 new existing accounts per day. Generated new accounts implementing effective networking content marketing strategies. Managed budget forecasting, goal setting performance reporting accounts. Identified strategic partnerships gathered market information gain competitive advantage. Delivered performance updates, quarterly business reviews planning meetings. Director Business Development 07/2014 Current Company Name City State Executed industry validation new product idea. Conducted product management UI front end development new online marketplace. Developed marketing sales strategy onboarding suppliers buyers. Director Sales Operations Business Development 08/2011 06/2014 Company Name City State Implemented processes procedures sales, project management, marketing UI/UX service company. Developed strategic partnerships key corporations distribution referral networks. Created marketing business plans top producing Realtors resulting 48% increase revenue. Designed implemented new business model leading profiling firm. Managed development new assessment including new User Interface CRM. Sales Director 06/2009 08/2011 Company Name City State Achieved 172% quota within first year Sales Manager website development company. Increased sales revenue 125% second year. Managed 36 direct reports. Hired trained sales staff.Generated monthly annual sales reports.Created directed sales team training development programs. Regional Publishing Consultant 12/2007 08/2009 Company Name City State Implemented strategic plan launch CA branch Nashville based publishing company. Established regional awareness regional services. Created presentations specific marketing needs potential clients. Developed strategic partnerships establish referral network. Conducted C-level director level presentations. Senior Sales Representative 01/2004 11/2007 Company Name City State Most new customers company-wide 05 real estate enterprise software company. Most revenue new customers 06 Increased revenue 115%. Top Producer 07- Increased revenue 60%. Averaged 85 outbound calls per day. Shared product knowledge customers making personal recommendations. Resolved customer complaints. Led sales team national conventions regional training courses. Owner 03/1999 02/2004 Company Name City State Grew company home office one truck 3 regional offices 9 trucks food distribution business. Negotiated contracts products, assets, resources drive lower operating costs. Leveraged sales increase quality bulk pricing products. Recruited, hired trained sales staff. Provided customer support ran service calls. Branch Manager 04/1996 03/1999 Company Name City State Increased monthly sales 230% implementing strategies develop expand existing customer base. Maintained fleet 10 delivery trucks. Recruited hired ensure sales/delivery vehicles generating revenue. Created performed sales training programs new current sales staff. Managed store inventory reduced waste 85%. Education Masters Business Administration Business Strategy 2013 Western Governors University City State USA Bachelors Science Business Management 2011 University Phoenix City State USA Biology/Pre-Medicine Oklahoma Baptist University City State USA Skills New Business Development Sales Management MS Office Suite Salesforce CRM",BUSINESS-DEVELOPMENT
"HR SHARED SERVICES SUPERVISOR Summary Detail-oriented human resources professional excels tight deadlines, anticipating averting potential problems proactively streamlining processes. Highlights Professionals Human Resources Association Excellent interpersonal coaching skills Talent assessments Motivated Hiring recommendations Background checks Experience Company Name City State HR Shared Services Supervisor 01/2014 Provides leadership development performance management direct team associates focused meeting call center operational metrics quality standards. Engaged strategic planning identify milestones targets deliver results performance metrics Assessed team Situational Leadership perspective built customized development plans enhance areas strength close performance gaps enhance overall performance department Partnered associates create execute development plans improve performance meet career pathing objectives Interviewed candidates make hiring decisions quality associates staff department full capacity Responsible providing analytical, technical proficiency, product knowledge Advocate H.R. processes procedures. Company Name City State Operations Manager 01/2013 01/2014 Accomplishing company's objectives overseeing center-wide recruiting, selecting, training, assigning, scheduling, coaching, counseling, monitoring, appraising disciplining employees; communicating job expectations; reviewing job contributions; planning reviewing compensation actions enforcing policies procedures. Enhancing overall customer experience call coaching monitoring escalated call trends. Coaching developing ensure client support delivered per contractual agreements. Enabled resolution customer issues liaison facilitator core team participates on-going planning process improvement. Responsible 10 customer service supervisors 250 customer service agents. Achieving customer service objectives contributing customer service information recommendations strategic plans reviews; preparing completing action plans; implementing production, productivity, quality, customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meeting customer service financial objectives forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances initiating corrective actions. Determining customer service requirements maintaining contact customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices analyzing information applications. Improving customer service quality results studying, evaluating, re-designing processes, establishing communicating service metrics, monitoring analyzing results implementing changes. Effectively establish maintain cross functional cross-departmental partnerships. Company Name City State Action Response Team Supervisor 01/2011 01/2013 Resolved and/or addressed complex customer issues questions, included taking escalated calls customers/associates. Managed Action Response Team function, ensuring service levels quality goals met. Analyzed department satisfaction results proactively developed implemented action plans improvement. Performed full scope talent management development activities including aspects performance management process: performance behavior assessment, feedback, coaching, career planning, guidance, corrective action training. Call observation monitoring individual, team, enterprise root cause trending analysis Represented department 100 projects directly impacted performance queue. Company Name City State New Hire Supervisor 01/2005 01/2011 Responsible staffing call center 550 associates 30 New Hire Classes (20 associates per class) within 2 quarters fiscal year; maintaining 80 percent retention rate. Provided New Hire Policies Procedure Customer Satisfaction Training approximately 350 employees. Conducted orientation sessions arranged on-the-job training new hires. Developed organized testing, training, evaluation procedures, multimedia visual aids, new hire materials. Directed development comprehensive training strategy, methodology, programs curriculum management opportunity, employee development technical training. Performed administrative duties may include tracking associates attendance, payroll processing, inputting assessment results, reviewing Knowledge checks. Maintained database detailing employee training dates, types training, qualification recertification dates. Conferred management conducted surveys focus groups identify training needs based projected production processes, changes, factors. Evaluated instructor's performance effectiveness training programs provide recommendations improvement. Observed monitored associates skills behaviors training; worked conjunction classroom trainer formulating weekly assessment providing feedback comprehension, strengths opportunities. Collaborated Human Resources defining individual employee development plans supervisors managers evaluating capabilities implementing effective solutions. Education B.A Psychology 2015 Ashford University City State GPA: GPA: 3.73 Human Resources Management certificate Healthcare Management certificate Accomplishments Implemented background check matrix vendor streamline background process onboarding. Skills administrative, benchmarking, budgets, call center, Coaching, counseling, Customer Satisfaction, customer-service, client support, database, designing, financial, focus, forecasting, functional, hiring, Human Resources, instructor, Leadership, leadership development, materials, multimedia, enterprise, payroll processing, performance management, Policies, process improvement, processes, quality, recruiting, scheduling, staffing, strategy, strategic planning, trainer, employee development, employee training, training programs",ADVOCATE
"SENIOR ACCOUNTANT Summary A highly competent, motivated, reliable result-driven Accountant extensive experience supporting finance needs organization. A self-starter team player excellent organizational computer skills. Proven ability take extra responsibilities manage multiple projects simultaneously working stringent deadlines maintaining high degree confidentiality. Highlights MS Excel, Word (60 WPM), Outlook, Intacct, Professional Accounting System, SAGE 100 Fund Accounting, BOA CashPro, ADP, BenefitMall Payroll, Fidelity, Choice Strategies Experience Senior Accountant May 2015 Current Company Name － City State Financial Reporting daily operations: Oversee cash management daily. Manage financial closings monthly. Manage general ledger monthly. Review prepare various account reconciliations monthly. Prepare standard custom internal financial reports excel monthly. Prepare bank borrowing base reports monthly quarterly. Prepare functional managerial expense analysis annually. Prepare annual surplus earnings analysis -annually. Prepare financial budget annually. Renew listed insurance policies annually: Commercial package policy annually. Pawnbroker's liability insurance annually. Fiduciary liability Policy annually. Directors officers liability policies (1) Primary (1)Excess annually. Workers compensation policy annually. Commercial Crime Policy annually. Auction Sale 3 times per annum: Download auction sale data. Use system auction sales data verify system calculation accuracy. Prepare auction sale cost analysis. Prepare auction sale summary analysis. Prepare auction sale journal, finalize auction sale. Government Reporting: Form 990 provide outside accountants supporting schedules reports, return prepared filed outside accountants annually. Form 5500-DB plan provide actuaries census information annual plan information, prepared filed actuary, signed administrator annually. Form 5500-DC plan provide fidelity answers questionnaire, confirm contribution information, upload specified data Fidelity system, prepared Fidelity, filed Provident Loan Society, signed administrator annually. Dept. Labor review wage report prepared/filed provident quarterly. Payroll Tax returns review prepared filed payroll service quarterly. Annual Financial Audit: Substantiate material account balances annually. Provide internal control structure information annually. Prepare disclosure reports CPA guidance annually. Purchasing: Review approve purchase invoicing daily. Code invoices appropriate g/l account daily. Review purchases monthly. Finance accounting: Calculate outstanding interest fees monthly. Review 12 standard journal entries monthly. Review quarterly tax filings 940futa, 941 fed tax return, MTA-305, NYS45. Prepare file NYS Dept. Labor Report Wage report quarterly Update maintain financial performance metrics monthly. Maintaining Updating 1099 vendors. Manage monthly financial closings adjustments. Manage maintain employee benefits (401k, Life Dental Insurance, FSA, TransitChek, GTLI). Prepare process bi-weekly payroll. Review journalize American Express expenses. Journalize upload accounting system payroll allocation, employee benefit allocation. Implement review accounting process needed. Finance Associate August 2011 May 2015 Company Name － City State Oversight maintaining AP/AR vendors, payment, processing orders, invoices, bank wires, deposits. Cash management including wire transfers, record charges, adjustments. Perform monthly bank reconciliation, account reconciliation general ledger subsidiary ledger ensure timely accurate financial statements generated. Prepare supporting documentation post journal entries computerized accounting Software. Managed domestic international budgets, including budget modifications closeouts. Identify, assist implementation of, process improvements order shorten monthly close process. Processes maintain organizations payroll using ADP. Maintained processed International payroll, working in-country payroll vendors. Worked independent communicating coordinating employees external clients facilitate workflow pertains financial deliverables organization. Assist special projects. October 2010 June 2011 Company Name － City State Reconcile analyze 75 POS terminals, audited receipts compliance SOX Procedures. Exemplary post sale communication different departments. Education Bachelor Arts Economics City College New York GPA: GPA: 3.2 Honors Cum Laude Economics GPA: 3.2 Honors Cum Laude Languages Fluent Spanish",ACCOUNTANT
"LEAD TEACHER Summary To secure position I utilize skills, work ethic, achievement asset company. Highlights Knowledge Windows Microsoft Word, PowerPoint Excel Internet Explorer hair stylist makeup stylist. Experience Lead Teacher 12/2015 06/2016 Company Name City State Promoted good behaviors using positive reinforcement method. Maintained daily records children's individual activities, behaviors, meals naps. Assigned work academic education director provide maintain positive appropriate educational program meets social, emotional, physical, intellectual needs children within care. Established safe play environment children. Accomplishments During time job learned understand children different age group, function brain developed interact peers. Passenger Service 06/2015 12/2015 Company Name City State Greet passengers check documents Input passengers information computer Checked baggage collected baggage charges. Printed itineraries tickets average 30 passengers per flight. check passengers flight resevations Escort first business class passengers lounge Check scan boarding pass passengers board plane Teachers Aide 01/2015 03/2015 Company Name City State Assigned work one one child autism. Assistant one one his/her academic needs well toiletries. Do daily activities random him/her get acquainted withe lesson/task Direct Support Professional 09/2014 04/2015 Company Name City State check communication log appointments daily goals service recipients. Read Record share observation members team. Respect rights service recipients teach speak themselves. Selected compiled relevant information resources clients support overcoming mental emotional problems. Supported residential clients completing tasks toileting, brushing teeth general hygiene. Acted role model clients exhibiting positive behaviors. Education Associates Science Teachers Education December 2010 Medgar Evers College City State Teachers Education High School Diploma Liberal Arts 2005 Thomas Jefferson High School City State USA Willing relocate: Anywhere Skills academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles Additional Information Willing relocate: Anywhere Authorized work US employer",TEACHER
"FINANCE MANAGER Summary Eclectic individual 10+ years operations, finance account management experience small agency start-up environments. Possess strong knowledge interest digital marketing, broadcast media communications. Experience Finance Manager Mar 2015 Current Company Name － City State Responsible AP/AR functions, monthly bank reconciliations, financial reporting including cash management forecasting. Manage company payroll administer employee benefits. Collaborate Project Managers budgets/actuals project-level metrics. Responsible year-end reporting collaboration CPA. Project Manager Jun 2014 Dec 2014 Company Name － City State Developed project proposals, estimates timelines full suite branding, marketing, messaging, design services print web. Performed press-checks reviewed proofs ensure quality color reproduction. Reviewed work typographical, grammar, spelling, layout errors. Sought competitive bids print negotiated rates vendors. Identified, developed evaluated marketing strategies based knowledge client objectives market trends. Collaborated marketing communications teams standardization, design production marketing materials. Analyzed performance marketing programs identify best opportunities optimization. Promoted brand awareness SEO/SEM campaigns attractive web design. Bookkeeper Apr 2014 Jun 2014 Company Name － City State Processed bank reconciliations financial reports verify practice proper due diligence. Maintained accounts receivable documentation electronically paper. Researched resolved collections billing disputes. Operations Manager Nov 2011 Apr 2014 Company Name － City State Reconciled 11 corporate bank accounts retroactively establish Quickbooks reliable accurate representation financial position. Streamlined executed Human Resources processes including benefits implementation administration, recruiting, payroll. Produced seasonal promotional materials, copy design, leading increased customer engagement revenue. Coordinated collaborated advertising operations team weekly email marketing communications; updated website regularly feature new deals discounts per vendor advertising contracts. Coordinated social, professional, team-building events. Service Administrator Jan 2008 Jun 2011 Company Name － City State Served liaison clients in-house service technicians regarding repairs, orders, technical inquiries. Offered production support clients ensure camera packages complete ready shoots. Staged photographed high-end camera packages sale company website. Coordinated special events orchestrated training classes specialized camera systems clients. Office Manager Oct 2006 Dec 2007 Company Name － City State Provided customer service managed daily office operations design company focused custom graphics- based fashion home accessories. Developed long-term relationships vendors clients help grow overall business. Processed orders multiple sales outlets including retail website, wholesale showrooms, department stores boutiques. Maintained product inventory supply management. Education Long-Form Improv Washington Improv Theater － City State Currently Level 4 Student 5-level curriculum. Bachelor Arts Audio Arts Acoustics 2002 Columbia College Chicago － City State General Studies Human Development Family Studies 1999 University Illinois － City State Skills Quickbooks. Workamajig. MS Office Suite. InDesign. Photoshop. Concrete5 CMS. Google Analytics. GoogleDocs. Intervals. SEO/SEM. Social media. Digital film photography. Proficient Mac PC environments.",FINANCE
"CONSULTANT Executive Profile Visionary genetically upbeat executive experience managing multiple projects levels including budgeting administration. Focused employee participation well stakeholder. Skill Highlights Process Improvements Financial Analysis Human Resources Public Relations Compliance Accountability Writing manuals Core Accomplishments Managing businesses: two restaurants 50 employees, 5 managers 1.8M sales. Managing transition: dry stack marina operations $20M renovation Managing crisis: death business premise ensuing OSHA investigation resulted liability attributed owner processes documentation workers premise I initiated Managing marketing campaigns: conceived multiple PR campaigns resulted local national media coverage Professional Experience Consultant January 2005 Current Company Name － City State Helping business owners managers improve profits employee experience using ""Lean"" principals DiSC Personality Assessment. Built business referrals existing clients: primarily business owners first ownership venture. Helped clients manage time, money relationships improve profits shareholder's experiences. Helped transform people's working lives. Skills Used diplomacy, consensus building, research, patience, humility, sales, morale building, public relations. Achievements Improved foot traffic 59%, reduced spending 1.5%, reduced accounts receivable 29%, reduced employee frustration lowered unnecessary employee turnover. President General Manager January 1992 January 2005 Company Name － City State Casual dining restaurant concept 2 locations, 50 employees, 1.8M annual sales. Conceived, built operated restaurant business. Used principles incorporated Toyota (Lean Manufacturing) Coke-a-Cola (DiSC Personality Assessment) improve profits, operations customer experience. Built strategic marketing partnerships Sprint, Mini USA Radiant Systems. Marketed business 'Community Service Marketing' 32 local schools charities annually. Skills: financial management, process development, customer loyalty, strategic partnership development, employee recognition program development, boarding program creation. Accomplishments: Public Relations projects featured Wall Street Journal, Boston Globe AJC Improved profits reduced employee turnover using ""Lean"" principles DiSC Personality Assessment. Sold business 2005. Business Development Manager January 1991 January 1992 Company Name － City State Sold bank services local merchants businesses Addressed market verticals repackaging existing banking products appeal specific industry concerns. Skills Customer Service Prospecting Sales Relationship maintenance, building Marketing Sales training Accomplishments Won 'Accurate' Sales Contest 1992 Best sales new product southern Manhattan. Sales Representative January 1989 January 1992 Company Name － City Outside Sales Representative: managed existing business growing territory selling medical X-ray film new hospitals, doctor's offices X-ray film dealers dealers. Skills Customer Service relationship building entertaining clients selling. Accomplishments Increased territory sales 600% first year. Won company wide advertising idea contest writing print advertisement company later published trade magazine. Education Certificate Six Sigma: Green Belt 2006 Villanova University － City State USA Bachelor Arts (BA) History 1987 Iona College － City State Certifications Serve Save Certified GA Insurance License:Health/Life, P&C DiSC Personality Assessment (Distributor) QuickBooks Pro Adviser High Ropes Course Instructor Leadership Roles XLT Atlanta- (http://www.xltatlanta.com) Producer, Volunteer Coordinator (30 Volunteers) Catholic Charities Atlanta Leadership Class 2013-14- Participant fund raiser Camp Twin Lakes- fund raiser, event coordinator, high ropes course volunteer Sandy Springs Festival- Road Race chairman Leadership Sandy Springs- graduate board member Chef Skins Game (fundraiser Boys Girls' Clubs) board member. All Saints Catholic Church-Usher, lector, teacher mentor Youth Ministers ""Sandwich Program Homeless (for secondary schools)- Creator presenter ""How Get Keep Job"" one hour program high school students creator presenter Skills Applying ""Lean"" Principles various businesses Writing manuals, job descriptions, press releases, company news letters Presenting, public speaking Grass Roots Marketing Event Project Management Turning chaos order Using resources hand spending Social Media marketing Real Time Marketing",CONSULTANT
"HEALTHCARE ADMINISTRATOR Professional Summary Talented professional Healthcare Administrator offering exceptional outcomes-based services, combined knowledge experience variety clinical best practices. A leader strong organizational communication skills, ability concurrently direct multiple healthcare administrative affairs. A valuable asset proven record facilitating support services managing fast-paced business operations. Skill Highlights Healthcare Informatics Leadership Communication Relationship Management Process Improvement Business Operations Time Management Decision Making Problem Solving Skills Active Learning, Calendaring, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters Memos, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Typing, Vendor Management, Writing, Medical Terminology, Office Equipment, Payroll, Personnel, Policies Procedures, Expense Reports, Customer Service, Billing, Administrative Support, Patient-focused care, Excellent interpersonal skills Professional Experience Healthcare Administrator 08/2006 Current Company Name City State Provide thorough supervision day-to-day operations department accordance set policies guidelines. Observe strict confidentiality safeguard patient-related information. Coordinate finance department devise ensure department operating within budgetary guidelines. Process monthly reports department performance. Reconcile monthly billing reports execute statistical reports. Revise policies procedures accordance changes local, state federal laws regulations. Carefully review medical records accuracy completion required insurance companies. Liaise management, clinical staff community. Examine diagnosis codes accuracy, completeness, specificity appropriateness according services rendered. Properly route agreements, contracts invoices signature process. Conduct new employee orientation/training foster positive attitude toward organizational objectives. Serve link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Identified inefficiencies made recommendations process improvements. Human Resources Assistant 01/2006 08/2006 Company Name City State Maintained confidential security information using Automated Electronic Guard Information System (AEGIS) Justice Consolidated Office Network (JCON) ensure appropriate modifications. Worked candidates complete submit application Census suitability. Administered pre-entry security screening procedures employees contractual personnel. Managed candidates hiring process provided administrative support creating 1,000 confidential personnel records. Reviewed federal state laws confirm enforce company compliance. Verified references, reviewed clearance requests, reports background investigations detect omissions information. Photographed fingerprint new employees. Confirmed employees supporting credentials required completion adjudication determinations authenticating certified court documents. Operations Office Manager 08/2003 01/2006 Company Name City State Oversaw scheduling day-to-day activities 24 transportation employees. Identified inefficiencies made recommendations process improvements. Prepared invoices customers logistics department end every month. Mentored, coached trained 5 team members. Responded employee inquiries regarding payroll timekeeping. Prepared purchase orders expense reports. Reviewed, investigated corrected errors inconsistencies financial entries, documents reports. Monitored department performance data identify avoid potential risks. Prepared correspondence, accounting financial documents analysis. Managed payroll time attendance systems. Education Training MBA Health Services Administration 06/2012 Strayer University City State USA Bachelor Science Management 06/2008 Potomac College City State USA GPA: Dean's List Associate Science Business Management 06/2005 Prince George's Community College City State USA Additional Information PROFESSIONAL RECOGNITION HONORS U.S. Department State: Certificate Appreciation Exemplary Participation Take Your Child Work Day 2008 U.S. Department State: Certificate Recognition Outstanding Performance 2009 U.S. Department State: Certificate Appreciation Outstanding Performance 2010, 2011, 2012, 2013, 2014, 2015",HEALTHCARE
"MEDIA ADVERTISING COORDINATOR Summary Knowledgeable driven Copywriter Communications professional offering expertise writing, public speaking, advertising, vendor print media relations. Superb writer editor communicates effectively target audiences strategic communication techniques, brand management Social Media Platforms. Highlights • Customer service-focused Relationship building expert Copywriter copyediting Project management Exceptional writer MotivaExcellent communicator Strong proposal writer New program promotion implementation Team player Decisive problem solver Deadline-driven Event Planning Coordination Customer service-focused Relationship building expert Copywriter copyediting Project management Exceptional writer MotivaExcellent communicator Strong proposal writer New program promotion implementation Team player Decisive problem solver Deadline-driven Event Planning Coordination Accomplishments • Secured feature article North Dallas Gazette. •Interviewed Kenexa RPO COE Video Experience March 2012 Current Company Name City State Media Advertising Coordinator •Planned publicized events, including negotiating vendor contracts designing promotional materials. Proofread reviewed print electronic content correct grammar adherence house style. Revised campaigns response feedback creative director, account team clients. Reviewed edited colleagues' written work grammar, tone, voice creative quality. Communicated designers, graphic producers, video editors videographers create cohesive company voice. Developed copy concepts packaging, in-store collateral, video scripts, digital storytelling, print advertising, seasonal collections, shows, events promotions. •Monitor audit job postings advertising placements follow internal compliance requirements Manage troubleshoot issues arising recruitment campaigns progress Maintain relationships clients, advertisers, third-party vendors, internal departments Work account executives determine client needs budget Managing production digital print communication materials including sourcing, managing, maintaining vendor relationships. •Coordinate trainings, trade shows, interview events Track advertising budget coordinates accounting department invoice issues Copywriter creatively contributing Ad copy encourage candidate traffic meet client's need. •Proofread copy obtain management approval content job postings, job fair advertisement. •Ensures style content harmony hiring goals, addition company's brand. •Responsible social media engagement initiatives maximize social networking client's account. June 2010 March 2012 Company Name City State Senior Coordinator Responsible launching new accounts administrating interview processes resulted candidate interviews offers Acted liaison clients, HR business partners, staffing consultants, recruiters, talent acquisition team Candidate Care Center Team. Conducted candidate reference checks Responsible launching new accounts administrating interview scheduling Worked independently accounts minimal supervision interview scheduling offers. Detail Oriented scheduling travel interviews candidates Led Call Center roll-out training class. Led contributed Mission Statement Committee Kenexa Candidate Care Center Represented Candidate Care Center prospective client interviews Led participated Kenexa Career Fairs (UTD Kenexa-Frisco office). September 2008 February 2009 Company Name City State Human Resources Administrator Provided professional employee communication supporting HR generalist managers performance management improvement tracking Microsoft Excel spreadsheet Maintained proper processing maintenance employee files records retention Set employee orientation, development, training logistics recordkeeping Communicated quality customer service problem resolution administration organization training staff meetings, employee training classes workshops Modified HR administrative payroll policies procedures, payroll distribution Assisted HR generalists termination processing, exit interviews job postings Provided contributions approved Human Resources manager local community organizations, events charity services 7-11 Corporation (Corporate Retail. September 2008 February 2009 Company Name City State Materials Management Assistant Corresponded domestic international vendors distributors efforts aggressively monitor timely delivery products. Generated manipulated daily, weekly monthly Microsoft Excel spreadsheet reports financial logistics. Generated verified purchase orders assisted inventory management. Produced reconciled invoices accounts receivable payable departments close month end reports. June 2006 January 2008 Company Name City State Merchandise Business Associate Processed new items current product introduction distribution throughout National Canadian stores meet specific time deadlines. Worked ensure new existing product accurately processed system meet needs retail stores production sales inventory results Met weekly distributor representatives communicate monthly weekly goals new re-introduction items need set system Corresponded field consultants pricing issues new product developments Maintained MBS TEAM Daily Kickoff newsletter Coordinated monthly team building events Authorship If Dr. Martin Luther King Jr., Were Alive Today, What Would His Dream Be. 2009 Working With Class""- 2011 Continuous Learning Presentations Working Class, Kenexa Corporation, 2011 Diversity Workplace, Kenexa Corporation, 2011 Building Relationships, Kenexa Corporation, 2010 Account Introduction, Kenexa Corporation, 2010. Education May, 2009 Collin County Community College State Associates Arts March, 2017 Southern New Hampshire University State Bachelors Arts Communications Public Relations Skills accounting, accounts receivable, administrative, Adobe, advertising, Ad copy, AS400, budget, BI, Business Objects, Call Center, content, Copywriter, client, clients, customer service, delivery, Detail Oriented, financial, hiring, Human Resources, HR, inventory management, inventory, team building, logistics, Lotus Notes, Managing, materials, meetings, Microsoft Excel, Microsoft Office Suite, office, Outlook, networking, newsletter, Oracle, payroll, performance management, policies, Presentations, pricing, problem resolution, processes, progress, quality, QuickBooks, recruitment, Retail, Retek, sales, SAP, scheduling, spreadsheet, staffing, supervision, trade shows, employee training, troubleshoot, Vantive, workshops",DIGITAL-MEDIA
"CHILD CENTER ASST DEPT HEAD Summary To obtain position personable Executive Assistant capably maintains open lines communication among senior executives, board members, shareholders, middle management administrative staff. Highlights Results-oriented Time management Dedicated team player Proper phone etiquette Meeting planning Schedule management Strong problem solver Professional mature Accomplishments Increased office organization developing efficient filing system customer database protocol. I Coordinated department functions team 30+ employees. Experience Child Center Asst dept head 05/2009 Current Company Name City State Kids Activities Assistant Department Head Assist managing operational, financial, budgetary responsibility Kids Activity programming Child Center area. Market, promote, sell Kids Activities programs throughout club community increase participation different children programs. Plan program curriculum, prepares program schedules, registers participants Articulate extensive knowledge Life Time Fitness programs, products, services, policies, procedures I provide outstanding customer service developing positive relationships members everyday. Early Childhood Assistant Teacher 05/2009 09/2009 Company Name City State Assist planning implementing daily program direction Lead Teacher, included lesson plans using NAEYC's developmentally appropriate Practices. Assist planning preparing learning environment, setting interest centers, preparing needed materials supplies. Supervise classroom Lead Teacher room. Worked closely site director, family care workers, classroom teaching team specialists. Child Center Department Head 03/2007 04/2008 Company Name City State supervise promote activities designed enhance healthy emotional, social, intellectual, physical development children enrolled Center Help maintain neat organized classroom. Oversees daily operations, managing team 32 employees Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Responsibilities including administrative, recruiting personnel issues, policies procedures, payroll. Implement curriculum plans. Maintain ongoing communication parents regarding children's activities, behavior, development, responded parents concerns arise. Maintain records reports child comes Child Center. Child Center Assistant Department Head 05/2005 03/2007 Company Name City State Assist Department Head overall direction, coordination management Child Center. Assist ensuring continuous professional growth development Child Center staff. Assist recruiting interviewing employee paperwork Child Center. Engage children interactive educational activities include story telling, organized arts crafts, singing, games. Member Activities Assistant Department head/ Fitness Instructor 11/2003 05/2005 Company Name City State Received screened high volume internal external communications, including email mail. Exhibit outstanding customer service developing positive relationships members children. Articulate extensive knowledge Life Time Fitness programs, products, services, policies, procedures Assist training team members shadowing instructors, orientation, direction, feedback. Assist planning program activity curriculum, prepare program schedules, register participants. Also taught teen children fitness boot camp. 2 Make hiring, promotion, disciplinary termination recommendations Department Head. Early Childhood Associate Teacher/School Age Lead Teacher 06/1998 04/2003 Company Name City State Assist planning implementing daily program direction Lead Teacher, included lesson plans using NAEYC's developmentally appropriate practic es.Assist planning preparing learning environment, setting interest centers, preparing needed materials supplies. Supervise classroom Lead Teacher room long periods time absent. Help Lead Teacher 04/1998 04/1997 Company Name City State supervise promote activities designed enhance healthy emotional, social, intellectual, physical development children enrolled center. Help maintain neat organized classroom. Help children establish good habits personal hygiene; change diapers assist toilet training. Education Bachelor Science Criminal Justice 210 Kaplan University City Criminal Justice Associate Arts Early chilhood June 2002 Oakton Community College City State Associates Arts Teaching Early childhood High School Diploma June 2000 Evanston Township HS City State Skills administrative, arts, Articulate, customer service, direction, financial, hiring, managing, Marketing ordering materials, neat, payroll, personnel, policies, programming, promotion, recruiting",FITNESS
"MEDICAL BILLING SPECIALIST Skill Highlights Microsoft Office products Word, Excel, Access, PowerPoint Can type 60 words per minute Experience face-to-face customer service interaction Experience communications external clients via email conference calling Can create maintain detailed records given project task Some experience mailroom machines (envelope cutters, faxes, copiers, scanners) Experience reading medical documents (insurance forms, EOBs, procedure notes, etc.) Strong experience medical coding ICD-9, CPT, HCPCS II, medical terminology Intermediate experience ICD-10 coding Professional Experience July 2014 December 2015 Company Name City State Medical Billing Specialist Run daily report charges ready post claims Able understand CPT, HCPCS II, ICD-9, ICD-10 diagnosis codes Re-code CPT codes specialized billing (i.e., charges Medicare patients) Add appropriate modifiers needed and/or requested contacts facility site Submit charges correct RVU order following NCCI guidelines Work contacts site ensure charges claims submitted cleanly via internal/external emails weekly conference calls Inform site contacts charges nearing timely filing limits Use PrimeSUITE software charge entry Work Insurance AR reps resolve denials/issues submitted claims Some knowledge billing per insurance type (i.e. commercial, state/federal, private insurances) Site multi-specialty, multi-practice operation roughly 25-30 providers Charges submitted range retail clinics hospital procedures/surgeries. Assigned additional diagnosis codes based specific clinical findings (laboratory, radiology and, pathology reports well clinical studies) support existing diagnoses. Examined diagnosis codes accuracy, completeness, specificity appropriateness according services rendered. Provided administrative support multiple physicians. Coded outpatient encounters rate 160 per day 120 complex specialty coding. Accurately entered procedure codes, diagnosis codes patient information billing software. Consistently ensured proper coding, sequencing diagnoses procedures. Quickly responded staff client inquiries regarding CPT codes. Demonstrated knowledge HIPAA Privacy Security Regulations appropriately handling patient information. Added modifiers appropriate, coded narrative diagnoses verified diagnoses. Evaluated accuracy provider charges, including dates service, procedures, level care, locations, diagnoses, patient identification provider signature. Communicated medical transcriptionists regarding patient medical records. Posted charges, payments adjustments. Performed quality control data entry system verify claims payments posted correctly. January 2012 March 2013 Company Name City State Imaging Specialist I Processed payments medical offices, collections agencies, utility companies Sorted counted much mail client received, live payments correspondences Prepared live check payments processing ensuring information legible Scanned checks system ensured quality batches submitting payment processing Scanned correspondences client, ensuring documents legible Prepared mailed rejected payments return mail client every afternoon Maintained logs totals client mail (incoming outgoing) monthly billing purposes. September 2011 January 2012 Company Name City State Cashier Handled customer transactions sales. Responsible handling counting large amounts cash. Offered product insurance customers applicable. Ask and/or offered customer rewards card customers. May 2010 November 2010 Company Name City State Cashier Handled customer transactions sales returns Answered telephones routed calls correct department Responsible handling counting large amounts cash Offered product insurance customers applicable Asked and/or offered customer rewards card customers Directed customers correct department Refilled ink cartridges customers Called customers orders arrived store Maintained cleanliness organization store's front end. April 2006 August 2006 Company Name City State Cashier Handled customer transactions sales returns Greeted customers entered store Answered handled telephone inquiries Responsible handling large amounts cash Responsible counting contents cash register end shift Suggested products customers according contents orders Maintained cleanliness organization store's front end Maintained cleanliness organization store shelves overstock Responsible organizing returns floor associates could restock returns according department. Education Training May 2006 Northgate High School City State High School Diploma Columbus State University City State Presently Attending West Georgia Technical Healthcare Information Technology Management (Associates) Computer Networking (Associates) Carrollton, Georgia Skills AR, Ask, billing, cash register, Computer Networking, CPT, client, clients, customer service, diagnosis, email, faxes, filing, forms, ICD-10, ICD-9, Information Technology, ink, Insurance, notes, medical coding, medical terminology, Access, Excel, mail, Microsoft Office products, PowerPoint, Windows 98, Word, multi-tasking, organizing, payment processing, copiers, coding, quality, Quick learner, reading, retail, sales, scanners, supervision, telephone, telephones, type",ARTS
"CONSTRUCTION WORKER Highlights Highly Motivated. Dependable. Ethical honest. Dedicated. Hard working. Experience Company Name May 2014 May 2014 Construction Worker City State I performed demolition work taking rooms, cleaning getting ready remodeled. Company Name May 2013 August 2013 Assembly Line Painter City State Paint Shop Assembly line: E-Z Go. I retrieve parts paint shop take assembly line. Company Name April 2012 August 2012 Bus Washer City State Start date. End date. Education Stetson University 2016 Bachelor Science International Business City State US Skills Assembly, Paint Shop",CONSTRUCTION
"SALES ASSOCIATE Summary I IBC nearly year, I looking forward continuing carreer Sales Lead Moore Branch. I determined help branch continue grow, I excited continue develop Tellers Sales Associates outstanding, motivaded, productive IBC employees. I tried best make sure customers satisfied great experience dealership. *Maintained positive attitude throughout day, despite difficult situations may presented themselves. Experience 10/2015 Current Sales Associate Company Name － City State I responsible opening types accounts, personal business, collecting required documentation accounts. I also responsible ensuring proper documents signed, scanned, saved appropriate systems. I perform routine maintenance accounts. I Prepare Consumer Small Business Loan applications, complete supporting documents, send appropriate Loan Liason. I prepare Legal Document Review Forms, along any/all supporting documents, (Death Certificates, Marriage Licenses, Trust Documents, Wills, etc.) send legal department review. After I hear back, I revise/close account needing legal review. I often need determine account may need fraud hold placed it, submit proper paperwork. I make, answer, return phone calls, help customers whatever may need. Issue deactivate Debit Cards daily basis, based customer's needs. I responsible Vault procedures branch. I help balance, sell, buy, ship money in/out. Accommplishments:. I reached least Bronze performance every month, often reaching Silver Gold. I responsible day day activity happens inside branch. I received recognition top performer second quarter 2015. I helped Moore Branch perform Bronze, sales associate branch, without even manager. I able navigate Precision, Horizon, Outlook, IMS, DX Enterprise, Elan, website system use IBC. 06/2014 12/2014 Assistand/Warranty Administrator Company Name － City State Conduct payment transactions Service Department. Submit warranty claims. Send invoices bills third party repair shops. Receive payments reimbursements. Send service reminders via email. Complete check rental cars. Scann records database. Order deliver lunch employees customers Saturdays. Answer phone calls directed service department. Set service appointments. Advise customers vehicles ready pickup. Communicated mechanics service advisors frequently order help days run smoothly, help accomplish work needed done. 11/2009 09/2015 Company Name － City State Greet parents smile warm, inviting attitude. Direct children appropriate place; make sure he/she happy comfortable. Sort backpacks homework notes sent parents, paperwork returned teachers, distribute things need go. Keep classroom clean organized. Take inventory classroom supplies order necessary. Submit distribute book orders fundraiser information. Type send correspondence parents needed. Plan activities week. Make sure one one time student every day. Substitute front office needed: Answer/transfer calls; take messages;take messages; receive money keep record it;type newsletters school; needs may taken care of. Accomplishments:. Learned patience, kindness, stay organized, focused calm pressure. I feel greatest accomplishment FUMC positive impact I students parents' lives. There better feeling world know made positive difference someone's life. Education Training May 2008 High School Diploma Madill High School － City State Graduated top 10% class *Captain Drill Team *President High School Show Choir Jan. 2010 Elementary Education Ardmore Higher Education Center － City State Elementary Education 3.4 Unfortunately receive degree. I withdrew classes take care grandmother. Work History Company Name Skills balance, book, database, Debit, documentation, email, Forms, front office, IMS, inventory, Legal, notes, money, Outlook, Enterprise, newsletters, sales, take messages, phone, Type, website Additional Information 2",SALES
"SHIFT SUPERVISOR Summary Service-oriented Shift Supervisor 2 1/2 years background training workers, maintaining strong relationship workers customers. Core competencies include leadership, determination dedication well excellent communication time management skills. Handles tasks accuracy efficiency. Education Training May 2016 Associate International Business International Business/ Politics Monroe Community College － City State International Business/ Politics June 2013 High School Diploma International Business/ Politics Kensington High School Creative Performing Arts － City State International Business/ Politics Experience 12/2014 08/2015 Company Name － City State First-Line Supervisors Retail Sales Workers Greet customers ascertain customer wants needs. Recommend, select, help locate obtain merchandise based customer needs desires. Answer questions regarding store merchandise. Compute sales prices, total purchases receive process cash credit payment. Help customers try fit merchandise. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Maintain records related sales. Sell arrange delivery, insurance, financing, service contracts merchandise. Place special orders call stores find desired items. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Prepare merchandise purchase rental. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Ticket, arrange display merchandise promote sales. Estimate quantity cost merchandise required, paint floor covering. Bag package purchases, wrap gifts. Clean shelves, counters, tables. Rent merchandise customers. 09/2014 Current Shift Supervisor Company Name － City State Monitor behavior subordinates ensure alert, courteous, professional behavior toward inmates, parolees, fellow employees, visitors, public. Instruct employees provide on-the-job training. Set employee work schedules. Supervise team they're line, helping customers. Bake, line cook, cashier, open close store, stoke/inventory, cleans, customer services. Examine incoming outgoing mail ensure conformance regulations. Resolve customer complaints regarding sales service. Oversee regional local sales managers staffs. Listen resolve customer complaints regarding services, products, personnel. Examine merchandise ensure correct pricing display, functions advertised. Examine products purchased resale received storage determine product condition. Answer telephones give information callers, take messages, transfer calls appropriate individuals. 02/2014 08/2014 Choreographer Secretary Company Name － City State Direct rehearsals instruct dancers use dance steps, techniques achieve desired effects. Read study story lines musical scores determine translate ideas moods dance movements. Design dances individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions special events, dancers ranging beginners professionals. Choose music, sound effects, spoken narrative accompany dance. Advise dancers stand move properly, teaching correct dance techniques help prevent injuries. Audition performers one dance parts. Coordinate production music music directors. Direct stage dance presentations various forms entertainment. Develop ideas creating dances, keeping notes sketches record influences. Train, exercise, attend dance classes maintain high levels technical proficiency, physical ability, physical fitness. Teach students, dancers, performers rhythm interpretive movement. Assess students' dancing abilities determine improvement change needed. Seek influences art forms theater, visual arts, architecture. Design sets, lighting, costumes, artistic elements productions, collaboration cast members. Experiment different types dancers, steps, dances, placements, testing ideas informally get feedback dancers. Record dance movements technical aspects, using technical understanding patterns formations choreography. Manage dance schools, assist management. Re-stage traditional dances works dance companies' repertoires, developing new interpretations. Direct coordinate supportive services department business, agency, organization. Plan, administer control budgets contracts, equipment supplies. Monitor facility ensure remains safe, secure, well-maintained. Prepare review operational reports schedules ensure accuracy efficiency. Hire terminate clerical administrative personnel. Set goals deadlines department. Set goals deadlines department. Oversee maintenance repair machinery, equipment, electrical mechanical systems. Oversee construction renovation projects improve efficiency ensure facilities meet environmental, health, security standards, comply government regulations. Acquire, distribute store supplies. 01/2005 12/2008 Assistant Company Name － City State Establish enforce rules behavior, procedures maintaining order. Organize lead activities designed promote physical, mental social development, games, arts crafts, music, storytelling, field trips. Teach basic skills color, shape, number letter recognition, personal hygiene, social skills. Observe evaluate children's performance, behavior, social development, physical health. Read books entire classes small groups. Attend children's basic needs feeding them, dressing them, changing diapers. Provide variety materials resources children explore, manipulate use, learning activities imaginative play. Provide disabled students assisting devices, supportive technology, assistance accessing facilities restrooms. Assimilate arriving children school environment greeting them, helping remove utterer, selecting activities interest them. Serve meals snacks accordance nutritional guidelines. Teach proper eating habits personal hygiene. Prepare materials classrooms class activities. Identify children showing signs emotional, developmental, health-related problems, discuss supervisors, parents guardians, child development specialists. Establish clear objectives lessons, units, projects, communicate objectives children. Meet parents guardians discuss children's progress needs, determine priorities children, suggest ways promote learning development. Adapt teaching methods instructional materials meet students' varying needs interests. Plan conduct activities balanced program instruction, demonstration, work time provides students opportunities observe, question, investigate. Arrange indoor outdoor space facilitate creative play, motor-skill activities, safety. Maintain accurate complete student records required laws, district policies, administrative regulations. Prepare implement remedial programs students requiring extra help. Meet professionals discuss individual students' needs progress. Interests Volunteer, Grand Rapids Animal Shelter, 2010-2014 Collection Volunteer, Toys Tots, March 2007 Pee Wee Kickball Assistant Coach, 2014-2015 Skills administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management Additional Information Community Service Volunteer, Grand Rapids Animal Shelter, 2010-2014 Collection Volunteer, Toys Tots, March 2007 Pee Wee Kickball Assistant Coach, 2014-2015 Awards Honor Roll: Fall 2011 Student Athlete Award, 2008-2010 Employee Month, Brueggers Bagels Outstanding Achievement Customer Satisfaction, 20133x Pop Warner MVP Football Player Additional Information I'm attending Monroe Community College International Business/ Politics. Daytime Chair C.A.B Campus Activities Board), Diversity Senator SGA Student Government)",ARTS
"INSTRUCTIONAL DESIGNER Summary Dependable resourceful Instructor/Trainer, Technical Writer Instructional Designer designs documentation, training programs curriculums, including classroom lectures, online courses, self-study sessions, directed students, employees, organization members, use organization's products services. Accomplishments State TN Teacher License 474: Business Education Software Expertise: Adobe Acrobat Prof. 9, Adobe Captivate 5, 5.5, 7, 8, Adobe Contribute 4, Adobe Dreamweaver, Adobe InDesign, Adobe PhotoShop, Articulate Studio 9/Storyline, Fireworks ­ Basics, Flash ­ Basics, LMS: Blackboard, SumTotal, Moodle Microsoft Access ­ '03, '07, Microsoft Excel ­ '03, '07, '10, Microsoft Outlook ­ '03, '07, Microsoft PowerPoint ­ '03, '07, '10, Microsoft Publisher ­ '03, '07, Microsoft Word ­ '03, '07, '10, SnagIt. Education University Memphis 2016 Doctor Education Instruction Curriculum Leadership Instructional Design Technology City State GPA: 1st Generation PhD Fellowship Academic Achievement Award Instruction Curriculum Leadership Instructional Design Technology 1st Generation PhD Fellowship Academic Achievement Award University Phoenix 2005 Master Arts Adult Education Distance Learning City State GPA: GPA: 3.91 Adult Education Distance Learning GPA: 3.91 University Memphis 2003 Bachelor Science Business Administration Management City State GPA: Minority Merit Scholar Business Administration Management Minority Merit Scholar Experience Company Name May 2015 September 2015 Instructional Designer City State Responsible designing developing course modules university working instructors internal subject matter experts. Company Name January 2015 March 2015 Instructional Designer Technical Writer City State Responsible designing developing instructor-led training Nike warehouse distribution center Memphis, Tennessee. Wrote processes procedures warehouse roles functions. Company Name December 2014 Current Tutor City State Club Z Tutoring Cordova, Tennessee Tutor students grades K-12 Reading, Math, State Standardized Tests, ACT Test Preparation. Offers assistance developing study strategies. Works student parent develop tutoring plan fit individual needs. Prepare tutoring sessions ensure student's academic development. Assess student's progress tutoring sessions. Company Name September 2013 April 2014 Instructional Designer City State Responsible designing developing 6 online modules Introduction Distance Education course TAACCCT grant. International Paper Memphis, Tennessee. Company Name June 2013 November 2014 Technical Training Manager Performance Improvement Manager City State Worked collaboratively business partners clinical staff design develop appropriate, high quality training interventions user based documentation meet business organizational needs. Managed 2 Instructional Designers 5 Technicals Writers via interoffice virtually. Conducted counseling, coaching, facilitates one-on-one coaching sessions. Facilitated training classes conducts train-the-trainer workshops. Supervised group instructional designers technical writers. Assisted operations interviewing selection process. Utilized Information Mapping principles techniques create Job Aids, Training Manuals, Standard Operating Procedures, reference tools. Developed created policies procedures, job aids, training materials, user documentation website alerts using Information Mapping standards writing. Participated Kaizen events improving company processes procedures. Company Name August 2012 October 2012 Remote Instructional Designer City State Responsible designing developing online math courses Ferndale School District high school students using Moodle LMS. Company Name October 2011 April 2012 Remote Instructional Designer Technical Writer City State Responsible development least 34 courses included study guide, eLearning practice, eLearning assessment Paragon software. Utilized Information Mapping principles techniques create Job Aids, Training Manuals, Standard Operating Procedures, reference tools. Company Name August 2011 December 2011 Remote Instructional Designer Project Manager City State Responsible design development course provided residents UTHSC web-based instruction prevent medical errors writing prescriptions. Responsible creating managing needs analysis, project plan, implementation plan project. Company Name April 2009 June 2013 Training Consultant Instructional Designer Technical Writer City State Worked collaboratively business partners clinical staff design develop appropriate, high quality training interventions user based documentation meet business organizational needs. Designed developed comprehensive instructor-led, e-learning, self-paced, blended training classes operations staff ensure established goals objectives met. Developed aspects training curriculum including courseware, participant guides, facilitator guides, assessments, learning activities, etc. Supervised new hires classroom facilitation. Facilitated training classes conducts train-the-trainer workshops. Maintained knowledge management system providing on-demand publishing disseminating urgent ""Alerts"" communications throughout organization. Researched recommended solutions, resources, methods effectively meet training development needs identifying eliminating training gaps. Used Sum Total Learning Management System publish disseminate training, track compliance report progress. Utilized Information Mapping principles techniques create Job Aids, Training Manuals, Standard Operating Procedures, reference tools. Developed created policies procedures, job aids, training materials, user documentation website alerts using Information Mapping standards writing. Company Name August 2006 December 2010 General Education Professor City State Provided guidance, encouragement, direction necessary allow students achieve established course objectives. Worked within structure syllabus, acted effective classroom manager advocate participate learning process. Participated school retention initiatives providing regular, accurate, timely feedback students, school concerning academics, behavior, attendance, etc. Monitored managed online classroom learning environment using ALEKS Algebra classes. Maintained course curriculum taught material approved curriculum developed daily lesson plans include instructional aids. Maintained expertise subject area recommended improvements curriculum design. Motivated students actively. Skills academic, Adobe, backup, coaching, conferences, counseling, course development, Crystal Reports, curriculum design, Curriculum Development, Customer Service, Customer Service, data entry, designing, direction, documentation, Information Mapping, instruction, instructor, instructional design, knowledge management, team leader, lesson plans, managing, materials, Math, meetings, mentoring, MS Word, Works, multimedia, needs analysis, Order Entry, organizational, policies, writing prescriptions, processes, progress, Project Management, quality, quick, Reading, sales, Supply Chain, task analysis, teacher, Technical Writing, user documentation, phone, trainer, training materials, Training Manuals, training programs, Tutoring, website, workshops",DESIGNER
"RESEARCH AND STUDY ELABORATION MANAGER PUBLIC RELATIONS MANAGER HUMAN RESOURCES SUPERVISOR https://www.linkedin.com/profile/view?id=178111535&trk=nav_responsive_tab_profile https://www.facebook.com/theofilos.bentis Additional Information *Date Birth December 9, 1980 *Place Birth Athens, Greece *Marital Status Single Professional Summary Shifting business needs priorities systematic effective way. Excels implementing operational assessments conducting functional requirements analysis businesses sizes. Highly ambitious 7 years providing results-oriented leadership. Workflow analysis project management. Skills *Business development *Workflow analysis *SQL databases *Business artifacts documentation *Data mapping *Brand management *Operations management *Business process mapping *Microsoft Office Suite *Organized *Fluent Greek, English *Multi-tasking *Creative *Critical thinking *Report development *Project planning *Attention detail *Team building *Filing data archiving *Flexible *Accurate detailed *Excellent planner coordinator *Works well pressure *Social media knowledge *Pleasant demeanor *Team building *Accounting familiarity *Critical thinker *Spreadsheet management *Report analysis *Employee training development Work History Research Study Elaboration Manager Public Relations Manager Human Resources Supervisor 10/2007 Company Name – City State Collecting data resources studies choosing adequate population group research. Conducting research harvesting data accumulated, elaborating studies. Proposing additional potential research studies would coincide up-to-date political economic trends. Preparing press releases articles publication promote company's researches studies public, well representing company board meetings conferences promotional reasons. Ensuring effectiveness efficiency staff, representing personnel board directors maintaining personnel data records. Research Associate 10/2009 Company Name – City State Working independently team determining research project specifications Developing plans, strategies, partnerships ideas make educational research activities successful Creating evaluation plans Maintaining evaluating educational program retain reputation group Identifying activities undertaken research offices inform, improving otherwise enhancing existing planned educational programs. Developing communication pathways ensure feedback occurs research team education team Working physicians health care professionals developing research methodologies Developing, conducting, analyzing surveys Leading focus groups conducting key informant interviews Data preparation, collection, entry analysis (qualitative quantitative) Supporting preparation conference abstracts, research proposal, reports (for publication) Identifying developing grant proposal/application division Participating quality improvement sessions senior staff identify areas improvement research education operations Supporting Senior staff develop research/education communication bridge Coordinating maintaining strong liaison Principal Investigators, hospital personnel representatives outside agencies regarding ongoing conduct clinical research Preparing annual progress reports open closed studies forms required Research Ethics Board Research Associate 10/2010 Company Name – City State Working independently team determining research project specifications gathering data sources complete pre-study forms, well study forms dictated clinical trials protocols. Registering patients informing appropriate personnel treatment options Coordinating critical documents binders clinical research, assisting data collection data management Designing, implementing andmanaging system organizing, planning controlling work flow related clinical research activities Designing system coordinate, complete submit data timely accurate manner Verifying proper storage conditions, accountability, disposition investigational products; maintenance up-to-date accurate investigator study files Informing study personnel communications regarding adverse drug reaction reports ensuring appropriate documentation completed Reviewing source documentation case report forms site teams representatives per UHN policy ICH/GCP guidelines. Executive Director 05/2014 Company Name – City State Screening business plans submitted potential funding Organizing presentations potential investment projects ensure accordance regulations Managing inflow investment projects getting contact potential investors-members network Promoting network attract members, investment projects companies willing sponsor network Daily contact key people within network address potential issues and/or promote new ideas Overseeing additional day-to-day tasks may include administrative assistant's tasks accountant's responsibilities. Education Bachelor Science Economics 06 2004 University Essex City State Business Business Administration coursework Coursework Management Basic Econometris Econometric Forecasting Master Science Applied Economics Finance 12 2005 Athens University Economics Business City State Economics Business Economic Policy Basic Econometric Modelling Statistics Financial Portfolios Investments ADDITIONAL EDUCATION Financial Times Global Events: Preparing Upturn, -How Greece manage challenges capitalize opportunities changing global economic environment-, April 1st 2nd, 2009, Athens, Greece. Ministry Administrative Reform e-Governance/Athens Chamber Commerce Industry: Common Evaluation Framework, -Introduction Common Evaluation Framework guidance successful implementation-, December 5th, 2013, Athens, Greece. Foreign Languages: English, French (beginners) Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Research Communication National, European Global firms, institutions, companies organizations, private public, acquisition required data analysis. RESEARCH STUDIES The Banking System Business Sector, -(R.S.C.-A.C.C.I.)- ~Conducted partnership Athens University Economics Business, K-RESEARCH S.A.~ The Effects Economic Recession Commercial Business Sector Industries, -(R.S.C.-A.C.C.I.)-. Strategic Planning Social Security, -(R.S.C.-A.C.C.I.)- ~Conducted partnership University Piraeus~ The Taxation Policies Countries Euro zone Total Tax Burden Corporate Income, -(R.S.C.-A.C.C.I.)-. The Process Firm Establishment Bureaucracy Involved, -(R.S.C.-A.C.C.I.)- ~Published news papers web sites Friday, February 20, 2009 utilized policy reforms Minister Economics~ Research Analysis Operation Procedure Development Several Business Sectors, including Supermarkets Multistores, Construction Companies, Commerce Industry, Telecommunications, Automotive Retail Sale Companies Pharmaceutical Companies, -(R.S.C.-A.C.C.I.)-. The Financial Performance Tourism Between 2005 2008, -(R.S.C.-A.C.C.I.)-. Establishing Correlation Between SMEs Banking System, -(R.S.C.-A.C.C.I.)-. Corporate Taxation Amidst A Crisis, -(R.S.C.-A.C.C.I.)-. ~Conducted partnership Messrs. Yiannis Varoufakis Tasos Patokos National Capodistrian University Athens~ Illegal Trade: The Commercial Side Illegal Business Activity, -(R.S.C.-A.C.C.I.)-. Entrepreneurship Greece, Analyzing Business Data Athens Chamber Commerce Industry, -(R.S.C.-A.C.C.I.)-. Identifying Factors Affect Firms' Liquidity, -(R.S.C.-A.C.C.I.)-. Nationwide Greek Chambers' Research: Identifying Problems Affect Firms' Efficiency Longevity, -(R.S.C.-A.C.C.I.)-. Reaching At Most Accurate Estimation Number Employees Public Sector, -(R.S.C.-A.C.C.I.)-. The Effects Greek Recession Austerity Measures Firms' Business Cycle, -(R.S.C.-A.C.C.I.)-. The Effects Bureaucracy Correlation Between Firms' Transactions Greek Public Sector, -(R.S.C.-A.C.C.I.)-. PROJECTS Undergraduate Project: University Essex –‘Analyze extend investments English Government 1930's, well impact investments housing sector, assisted development English economy using statistic data econometric models'- Post-graduate Project: Athens University Economics Business –‘Analyze operation, economic development financial performance State Hospital Lamia'- Essay: University Essex –‘The history development science parks, well impact public policy towards science parks'- Essay: University Essex –‘Romano Prodi called Growth Stability Pact “stupid”. By analyzing economic arguments pact, assess whether right so'- Essay: University Essex –‘Population Growth As A Source Of Economic Growth'- Essay: University Essex -‘Market Oriented Economic Reforms since late 1980s negatively affected poor worsened income distribution developing countries”. Discuss illustrate answer country examples'- Essay: University Essex -‘Discuss empirical evidence regarding tests Purchasing Power Parity Theory'- Essay: Athens University Economics Business –‘Operational Analysis Greek Pharmaceutical Industry'- Essay: Athens University Economics Business –‘Economic Analysis K.M. Westelle Associates, Inc.'- PERSONAL INTERESTS *Studying economic financial literature *Attending seminars relative job and/or business interests *Undertaking personal business development projects, well as, business product placement development projects Music *Sports *Combat sports martial arts *Traveling",PUBLIC-RELATIONS
"DIRECTOR OF INFORMATION TECHNOLOGY Summary I solutions-oriented professional solid experience various IT environments. LEADERSHIP Motivating managing robust team internal remote staff members Establishing maintaining effective partnerships, collaboration information technology support organization. Managing day-to-day responsibilities 24x7x 365 IT organization prudently. Managing large IT environment ~10,000 SaaS. Assigning clear authority holding others accountable goal achievement. Skills COMMUNICATION Collaborating clients fostering positive business relationship meet levels IT service demands (Technical, R&D operations maintenance) Clearly discussing conveying Information Technology concepts terminology technical non-technical staff levels within outside Department Producing clear concise written documents, emails, project status reports briefs Communicating effectively various levels organization Expertise Making strategic judgments evaluating impact Cloud Environments Design Implementation Network Design Implementation VOIP Cyber Security (NIST HITRUST/HIPAA) Project Management Technical Support Management Budget Management Developing responding Request Proposals Current Emerging Technologies Experience Director Information technology Sep 2005 Current Company Name － City State At Adsystech I one three employees key man insurance policy them. This itself, speaks trust value I provide organization. I hired design, deploy first data center company owned efforts deploy new offering, enterprise Software Service (SaaS) product. I initially employee Adsystech customer working Adsystech EVP enterprise County Wide project posed idea move ""selling"" software ""renting"" via coming model SaaS. Today, everyone using SaaS products paying monthly various products 2004 (when I initially made proposal) exciting new potential market I leveraged increase returns Adsystech importantly, generate new recurring revenue. I hired 05' put place things SaaS, included designing data center ground up, creating cyber security policies controls, putting together team support data center well team provide technical support new product offering. As early adopter, 2008 I designed deployed hybrid cloud environment data center. Again 08' new technology decision demonstrates foresight emerging technologies understand value leveraging technology become efficient financial prudent. I'm proud work I've done Adsystech, key areas control: Network Design Monitoring Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses. Information technology Manager Sep 2003 Sep 2005 Company Name － City State City organization responsible managing +120 Million dollars support County Wide Human Service programs. I hired Project Manager quickly promoted Information Technology Manger. As PM I identified, evaluated lead bi-County steering committee technical aspect RFP release selection process. After promotion I continued server project manager 2.5 million dollar system rollout ranged gathering business requirements design deployment creating processes managing team roll ~2000 users across Los Angeles County. In capacity I managed project support team including administrators, help desk staff trainers. As IT Manager, I supervised network administrators responsible high level network design architecture organization. I evaluated security risks, ensuring HITECH/HIPAA protocol followed. Below key areas control: Network Design Oversight Project Management Product Training Support. Information technology Manager Sep 1998 Mar 2003 Company Name － City State At Relax Back I responsible overall management, infrastructure strategic planning National point sale network 100+ retail locations 5 distribution centers. I managed ERP solution manufacturing plant Boston accounting HR systems corporate office. Nine short months starting company, I promoted IT Manage. I acted liaison vendors, operation staff CFO major projects time budget. Cisco Routers/ Firewalls. Windows Server Management. Desktop Support. Education Training M.S IT CSUF IT Fullerton Masters Science Degree Information Technology Mihaylo College Business Economics, California State University Information Technology GPA: 3.4 B.S IT UOP IT Bachelors Science Degree Information Technology University Phoenix Information Technology GPA: 3.7 Skills accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design architecture, Network Design, Network Design Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills",INFORMATION-TECHNOLOGY
"HEALTHCARE CONSULTANT Summary Certified Spinning Instructor personal trainer energy, skills training necessary keep clients motivated moving toward fitness goals. Highlights Certified Spinning Instructor ACE certified Personal Trainer CPR First Aid certified Energy, motivation drive push motivate participants. Microsoft Office Team building Personable friendly Dedicated Responsible Accomplishments Success building participants struggling, low participant classes. Most recently built class averages 30 participants class started around 6 within six months. Experience Healthcare Consultant October 2014 Current Company Name － City State Network development new Medicare Advantage I-SNP northeast. Identify contract providers establish network meets CMS time/distance standards. Subject matter expert study Medicare Advantage best practices provider engagement. Cycle Instructor September 2012 Company Name － City State Provide high-energy, safe indoor cycle experience participants. Lead, motivate push participants. Prepare new routines new music weekly ensure participants get bored uninspired. Incorporate various types formats classes (Tabata HIIT, interval resistance training, speed work). Provider Group Engagement Manager September 2012 October 2014 Company Name － City State Responsible establishing, maintaining overseeing various MSO engaged provider relationships Oversaw directed MSO partner activities internal implementations order ensure successful launch gated, referral-based provider network Atlanta market. Initiated provided ongoing support financial performance data various strategic relationships, including MSOs, PCP practice acquisitions, direct provider engagement agreements clinic developments. Coordinated provided detailed analysis, reporting, training, education large, engaged provider groups order promote improvement clinical, quality, coding financial performance. Successfully facilitated implemented various initiatives provider groups around HEDIS, STARS, etc. Served contact provider risk group questions regarding financial settlement, delegation, claims adjudication funding. Managed directed staff 4 Provider Network Consultants. Lead directed committee responsible improving employee engagement within Southeast Region. Regional Director September 2010 April 2012 Company Name － City State Network Services Southeastern Region Responsible managing directing contracting provider relations activities within Southeast Identified executed strategies network development improvement. Managed directed regional contracting provider relations staff. Provided in-depth knowledge Southeastern region participated strategic planning. Managed oversaw complex contract negotiations. Identified new areas expansion conducting in-depth market financial analyses. Maintained positive relationships providers facilitated prompt resolutions contractual issues. Manager, Managed Care January 2004 January 2010 Company Name － City State Responsible negotiation maintenance major managed care contracts, well managing WellStar's credentialing department. Negotiated favorable contract language rates meet business targets objectives Georgia's largest integrated healthcare system, consisting five hospitals, ancillary services, 1000 affiliated physicians. Increased profitability three key payor contracts 20% system. Maintained contractual relationships facilitated resolution problems arising contract. Managed allcredentialing department activities staff. Implemented processes procedures shorten enrollment process government payors, cut enrollment time average 50 days. Successfully obtained delegated credentialing contracted payors, resulted 100% delegation average 90 days shorter loading time payors. Consistently averaged 99% delegated payor audit scores. Continuously implemented developed strategies improve drive employee satisfaction. 2010 Gallup surveys indicated 48% increase employee satisfaction two years Managed Care department. Developed implemented improvements best practices credentialing department order align system goals. Implemented ""Lean Thinking"" techniques credentialing department streamlined processes, facilitated transparency led better overall satisfaction department. Provider Reimbursement Specialist January 2000 January 2004 Company Name － City State responsible implementation quality assurance various provider contracts successfully Blue Cross Blue Shield GA's computer system assisting system-wide initiatives. Managed internal reimbursement-related activities multi-million dollar monthly capitation payment process, including analysis, implementation reporting capitation data. Collected analyzed provider contracting data computer system data ensure timely accurate reimbursement implementations. Performed quality assurance measures reimbursement implementations. Identified recommended system modifications advance provider contracting strategies best practices. Managed multiple reimbursement projects determining business intent, estimating communicating implementation timetables parameters, distributing project results final documentation. Served capitation subject matter expert development WellPoint Enterprise Data Model. Senior analyst January 1997 January 1999 Company Name － City State responsible implementation various provider contracts successfully Blue Cross Blue Shield GA's computer system. Developed distributed professional fee schedules based Medicare rates. Produced ad hoc reports analyses management reimbursement data provider database content. Presented project results recommendations management project teams. Created project documentation reports distributed throughout organization. Loaded contracts Pathways Contract Management system. Provided leadership training department ten. Health Systems Analyst January 1997 January 1999 Company Name － City State Responsible implementation various provider contracts successfully Blue Cross Blue Shield GA's computer system. Implemented preferred reimbursement methodologies (physician, facility ancillary). Managed multiple projects collaborated teams achieve results. Report Specialist January 1996 January 1997 Company Name － City State Responsible reporting quality data. Client Services Representative January 1995 January 1996 Company Name － City State Responsible assisting clients authorizations insurance questions. Education Master Business Administration Bachelor Science Business Administration/Management Health Services Administration 2000 Kennesaw State University － City State USA Bachelor Science Health Services Administration 1994 Auburn University － City State USA Skills acquisitions, CMS, content, contract negotiations, contracts, Contract Management, clients, database, directing, documentation, estimating, financial, government, insurance, leadership training, managing, market, negotiation, Enterprise, Network, processes, coding, quality, quality assurance, reporting, strategic, strategic planning",HEALTHCARE
"ENGINEERING TECHNICIAN Summary Work engineering technician fault isolation area saving medical devices electrical failures could reworked site depend electrical failures. Delivering $1,200 per device saved site. Implement new electrical test location affect yield per site, medical devices machinery cost $5k equipment. Reducing electrical disposition operator overtime work. Experience Engineering Technician January 2013 Current Company Name － City State Work Engineering Technician Fault Isolation area involves electrical disposition medical devices fails different electrical test manufacturing process. Preventive corrective maintenance equipment electrical tester machinery equipment involve manufacturing process. Develop documentation IQ, OQ, PQ, IQP, PPQ others documents validate new electrical machinery arrives site. Troubleshoot medical devices fail daily electrical process operating customs software developed company, power supply, Pico amp meter, source meter, DMM, Digital Phosphor Oscilloscope custom software. First article inspection new fixture arrive site. Installation Operational Qualification Protocol 3 new different electrical testers. Monthly Preventive corrective maintenance electrical testers troubleshooting electronic circuit boards electronics modules part equipment. Daily Production First Pass Yield report electrical production process evaluate failures report work soon possible machinery continuous electrical failures impact daily production targets. Soldering experience through-hole surface mount technologies, repair cables, connector, electronic fixture assembly ESD sensitive environment. Assembling and, wiring new equipment arrive site using schematic diagrams. Instrument Technician January 2011 January 2012 Company Name － City State Addecco Service Daily Calibration instrument used manufacturing areas used manufacturing process monitoring temperature humidity rooms products develop ensure good quality products. Technical work involved, repair, installation, troubleshooting, loop checking calibration equipment process control systems used manufacturing analytical labs. Preventive maintenance work involves monthly calibration equipment PSI gauges, Temperature Humidity chart recorders, conductivity sensors, torque testers used packaging area, PH sensor, Flow meter instrument etc Daily weigh balance calibration used analytical labs manufacturing process rooms Mettler Toledo, Sartorious etc Project Manager Assistance January 2005 January 2011 Company Name － City State Work projects estimation electrical mechanical instrument installations, instrument, electrical mechanical maintenance pharmaceutical biotechnology facilities. Work intern contractor Amgen maintenance technician Utilities. Electrical Mechanical Technician: Preventive corrective maintenance pneumatics valves, ball valves, exhausts fans instrument AIT, TE, Speed sensors, Flow Meters, PIT LIT following GMP's SOP documents. Work installation, troubleshooting equipment repair following GMP's documentation report malfunction findings cause problem. Work development executed implementation validation protocol new equipment ensure meet design specification site regulation. Participate improvements new corrective preventive maintenance get equipment risk. Education Bachelor Science Electrical Engineering 2009 POLYTECHNIC UNIVERSITY OF PUERTO RICO POLYTECHNIC UNIVERSITY OF PUERTO RICO, PR Bachelor Science Electrical Engineering, 2009 GPA: 2.50/3.00 Accomplishments Accomplished, proactive engineer entry level experience programming, testing, analysis, design. Possess extensive educational qualifications Bachelor degree Science Electrical Engineer minor Control System Design. Recognized strong adherence safety, ability work well team member leader, exceptional work ethic. Proven technical, interpersonal communications, training skills. Core competencies professional strengths include Certifications AIT Languages Spanish Skills Maintenance, Corrective Maintenance, Documentation, Industrial Machinery, Preventive Maintenance, Sensors, Biotechnology, Electrical Mechanical, Estimation, Hydraulics, Mechanical Technician, Pneumatics, Project Manager, Sop, Manufacturing Process, Apqp, Assembly, Circuit Boards, Dmm, Electrical Test, Esd, First Article Inspection, Inspection, Medical Devices, Oscilloscope, Production Process, Schematic, Soldering, Surface Mount, Test Engineer, Through-hole, Wiring, Calibration, Control Systems, Packaging, Process Control, Sensor, Temperature And Humidity, Control System Design, Electrical Engineer, Engineer, Entry Level, Ieee, Mechanical/electrical Engineer, Proactive, Self Motivated, Testing, Training, Electrical Engineering, Pr, Public Relations",ENGINEERING
"MAINTENANCE SPECIALIST/TECHNICIAN Summary Military veteran journeyman electrician seeking retain current position maintenance specialist TWPC. Served four years active duty role increasing responsibility one year maintenance specialist TWPC. Have prior experience logistics embarkation management, electronics troubleshooting, electrical maintenance preventative maintenance. Effective communicator leader work areas. Highlights Basic, Calibration, conversion, DC, Electronics, frame, Leadership, Logic, logistics, mathematics, office, Radar, reading, Safety, FM, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication Experience Company Name City State Maintenance Specialist/Technician 09/2014 Current Company Name Logistics Embarkation Rep 10/2013 07/2014 Prepared shipped 250 metric tons worth military equipment numerous operations countries Australia, Thailand Guam. Equipment tied certain points sometimes complex ways ensure proper restraint loaded aircraft. In charge three Marines occasionally deployed countries. Never missed time frame 13 operations participated in. Provided cleaning supplies, office supplies miscellaneous items entire squadron. Without support, squadron would able operate. Company Name Aviation Electronics Technician 09/2011 10/2013 Operated repaired around 200 pieces gear used F-18 fighter jets, EA-6B Electronic counter- measures jets, AV-8B close ground support jets. Troubleshot components capacitors, resistors, diodes, switches transistors circuit boards went many different pieces gear. Troubleshot repaired several Reconfigurable Transportable Consolidate Automated Support System RTCASS) benches, used test gear used military jets. Accomplishments Became Safety-supervisor work center 63 Marines. Managed supervised 12 Marines performed maintenance equipment, three Marines performed logistics embarkation operations. Coordinated set multiple events entire squadron 500 Marines. Supplied entire squadron supplies daily operations. Education CONSOLIDATED AUTOMATED SUPPORT SYSTEM (CASS) ADVANCED MAINTENANCE/CALIBRATION INTERMEDIATE MAINTENANCE October 2011 City State Top 10% class Upon completion course, became able program, debug, install, verify effectiveness software package (ATLAS) used provide consolidated response testing requirements intermediate aviation repair shop; operate repair pneumatic generator, device used simulate air pressures experienced aircraft flight. DIPLOMA November 2010 Sequoyah High School City State GPA: Top 10% class Top 10% class Top 10% class Advanced Electronics Components Pensacola, Florida Top 20% class Upon completion course, became able perform mathematics analysis AC/DC circuits; understand troubleshoot digital logic circuits; perform troubleshooting AM FM RF systems; troubleshoot transmi ers receivers antennas waveguides. HIGH POWER DEVICE TEST SUBSYSTEM/RADAR INTERMEDIATE MAINTENANCE August 2011 Common Core Intermediate Maintenanace City State Top 10% class Upon completion course, became able perform scheduled unscheduled maintenance automated support system used intermediate level electronic repair facility. Top 10% class Upon completion course, became able operate, test, perform maintenance high power device test subsystem using applicable operational test program sets. Military Schooling: September 2011 Fundamentals Digital Logic Correspondence Upon completion course, became able recognize number system organization arithmetic operations found digital system; fundamental logic elements functions digital systems, i.e., AND, OR, NAND, NOR gates; electrical representations logical functions. The student aware monostable bistable effects flip flops use flip-flop circuitry serial counting function, parallel shift operation, parallel serial, serial parallel conversion. The summarize, upon completion, student prepared learn troubleshooting techniques schematic reading digital systems using integrated circuit logic chip gates, flip-flops, latches, shift registers. RTCASS AN/USM702 OPERATION AND MAINTENANCE Skills Basic, CALIBRATION, conversion, CPR certified, DC, Electronics, frame, Leadership, team leader, Logic, logistics, mathematics, office, Radar, reading, Safety, FM, Security Clearance, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication",AVIATION
"FITNESS INSTRUCTOR Summary Seeking career Real Estate Professional; acutely focused customer service network building. Promptly develops vital relationships needed operate effective Real Estate Salesperson. Highlights Excellent communicator Highly professional Proficient Microsoft Office Skilled mediator Clean driving record Negotiations expert Experience Company Name City State Fitness Instructor 04/2015 Current To sign clients sure registered class. To lead, instruct, teach choreographed group fitness classes thrive motivation proper queing emphasis active listening. To demonstrate proper form safety techniques effort achieve receive best results. Company Name City State Office Assistant/Server 03/2014 Current Perform basic office duties proficient MAC PC, answer phones, emailing clients, scheduling events around seasonal calendar To make reserve reservations even flow, create inviting environment delivers quick efficient service To serve customers fast-paced environment able multi-task effectively pleasant demeanor heart. Company Name City State Wellness Coordinator/Group Instructor 10/2012 05/2013 To open Wellness Center, answering phones, scheduling appointments, creating monthly Newsletters, Calendar Events internal staff To communicate via intranet VA employees, send reminders scheduled events To develop maintain existing Excel Spreadsheets effort track progress trained staff members new members. Education Associate Arts Management 2005 Mesa Community College City State USA Bachelor Science Nutrition 2010 Kaplan University City State USA Certifications Pure Barre Certified Instructor*AFAA Certified Group Fitness Instructor* CPR/AED Certified Skills Appointment Setter, Multi-tasker, Adaptable, Microsoft Word, Microsoft Excel, Outlook, OneDrive, Excellent Phone Skills, Able work fast-pace high volume environment, Flexible, Productive Efficient.",FITNESS
"MATH TEACHER MATH INTERVENTION TEACHER Summary Seeking Academic Advisor Position Lifelong learner continually strives understand implement best practices; strong proponent ongoing professional development training. Experienced extensive knowledge of: regulatory standards frameworks; planning instruction; instructional strategies; behavior management techniques; structuring positive engaging environments maximize performance. Proven ability work well diverse populations within corporate educational setting. Contributes success company managing relationships internal/external customers, vendors, suppliers. Key characteristics, attributes values: integrity, hard worker, reliable, honest, diligent, thorough, collaborative approachable. Experience Math Teacher Math Intervention Teacher 02/2008 08/2014 Company Name Serve instructional leader, accountable managing inclusive classes comprised 22-27 students varying learning levels capabilities. Challenged deliver highly engaging lessons, accommodate different learning styles elevate performance levels students. Strategically incorporates extensive business skills honed years efficiently effectively manage classroom, develop lessons plans assess student performance. Combines traditional teaching approaches modern techniques tools. Guides students learning process clear statements purpose learning new skill, clear explanations demonstrations instructional target, supported practice feedback independent mastery achieved. Encourages higher ordered thinking use inquiry based learning. Provides students questions, methods materials challenging students discover relationships variables. Highlighted Achievements Contributions: Recognized top performer, named Team Lead multiple years. Achieved 100% pass rate Title I school. Demonstrated ability gain trust respect students convey confidence abilities. Hand-picked serve Math Intervention Teacher provide support entire school. Selected member Mentor Team, providing support entire district. Coached, mentored trained first year teachers best practices. continued page two. 08/2004 05/2005 Company Name New Store Coordinator 11/2003 08/2004 Began temp quickly promoted New Store Coordinator; worked closely Director Store Services Division Sales Development Management coordinate manage store opening process. Tasked project managing issues, ensuring strict adherence scheduling working various departments vendors assure stores equipment, merchandise resources required open time. Assisted successful opening 20 stores throughout country. Scheduled tracked logistics supply chain, ensuring merchandise arrived proper quantity, time correct location. Leveraged knowledge PowerPoint, Excel MS Word develop modify several reports management team. Highlighted Achievements/ Contributions: Developed reputation key resource creative problem solver willing go beyond achieve goal. Strategically leveraged communication skills manage people, problems expectations; earned distinction approachable resource able motivate influence people action. Farmers insurance TN Property Adjuster Gained exposure understanding construction process appraisals; tasked investigating, evaluating properties applying technical knowledge customer services skills affect fair prompt closure property liability claims. Conducted onsite evaluations appraisals structural damage. Worked cohesively builders contractors restore affected areas, leveraged extensive training construction process. Liability Specialist 08/1998 08/1999 Company Name Conducted initial investigation auto claim diligently analyzed damage repair costs. Maintained extensive contact law enforcement customers; participated arbitration. Education Bachelor Science Multidisciplinary Studies English Multidisciplinary Studies English Texas Teaching Certification, ESL Certified, CPI (Crisis Prevention Institute) Skills arbitration, communication skills, CPI, creative problem solver, customer services, insurance, law enforcement, Team Lead, logistics, Director, managing, materials, Math, Mentor, Excel, PowerPoint, MS Word, page, Sales Development, scheduling, supply chain, Teacher, Teaching",TEACHER
"ACCOUNTANT Summary To achieve job Accountant utilizes accounting, communication, analytical leadership skills. Highlights MS Office (Excel, Word, PowerPoint), SAP R/3, Adobe Reader, QuickBooks, Lacerte, Prosystems Tax base Accounts Payable Processes Management Invoices/Expense Reports/Payment Transactions Corporate Accounting Bookkeeping Finalization Trial Balance Balance Sheet/Income Statement. Spreadsheets Accounting Reports Tax Reporting, Planning Filing returns. Handle Customer Relations. Journal Entries General Ledger Bank Reconciliation General Ledger. Teambuilding Staff Supervision Experience 09/2014 Current Accountant Company Name Working Clients USA Implemented Quickbooks Accounting v. 2013 2016 Companies including limited chart accounts. Implemented Quicbooks payroll v.2016 scratch Working processing journal entries, accounts payable receivables using Prosystems software. Bookkeeping small midsized companies Worked bank reconciliation, cash management financial statements analysis. Preparation finalization federal multi state tax returns Individuals Corporate using Lacerte software. Worked preparing processing payroll returns sales use tax returns Worked preparation W2's 1099. Lead finalizing monthly yearly accounting closing entries. Perform MS Office Excel spreadsheets databases financial reporting financial reporting. In process learning VLookup Pivot table. LeadForus, Nonprofit Organization Apr'14- Nov'14 Working processing accounting entries. 06/2013 11/2013 SAP Consultant Company Name Configured G/L Masters, Accounts Payable, Accounts Receivable, Cash Journals, House banks, Chart Accounts, Posting Keys, Customer/Vendor Accounts Groups, Customer/ Vendor Masters Creation. Created Input /Output Tax Withholding Tax, Company Specific Code (Z Code), COPA (Costing Based Profitability Analysis) Number Ranges. Defined Fiscal year variant, Posting periods, Tolerance groups, Document types number ranges. Worked creation new Vendor Account Vendor Master created monthly MIS reports. Posted Incoming Invoice made payments. 02/2011 05/2013 Financial Analyst Company Name Worked multiple clients performing two part role: auditor tax preparation. Conducted Audit various clients. Identified key operational risk factors clients suggested focus approach mitigate risk. Carried analytical procedures like comparing financial ratios industry standards evaluate performance. Reconciled sub-ledger general ledger account balance. Performed due diligence private equity client understand evaluate potential business. Lead project Private Equity involved work like setting Companies LLP's, preparing structure entities valuation report, valuation funds client coordination. Prepared, Finalized filed tax returns. Prepared Reconciled journal entries, balance sheets Income statement various clients. Maintained accurate account data reconciliation including sub-ledgers, journals financial documents. Lead coordinator internal auditors various clients. Overviewed day day operations finance secretarial department. Involved recruiting, training, supervising evaluating department staff. 04/2009 12/2010 Accountant Company Name Reconciled journal entries lead coordinator internal audit team. Worked Merger/Amalgamation, prepared agenda, notice, annual reports compile Annual Account Prepared balance sheets Income statement various group companies. Worked liaison officer Stock Exchange, Bankers, Solicitors external regulators/government bodies mergers/acquisitions, agreements, dematerialization shares. Worked legal member preparation Code Conduct company Drafting Agreements. Interacting clients resolve complex issues guide tax planning business valuations. Worked Support Officer redress investor grievances. Worked team leader preparation MIS Reports /control charts shareholding pattern directorship details Foreign Companies. Education Pursuing Certified Public Accountant (CPA), Boston, MA CPA Candidate University Mumbai － State India Mar'11 LLB Law City India Law Labor Laws, Constitutional law, Contract Act, Environmental law, Interpretation Statues, Public Intern-ational law, Business Law, Company Law Intellectual Property Rights. Company Secretary Jun'07-Dec'10 Courses: Company Law, Economic laws, Tax Laws, Cost Management Accounting, Information Technology Systems Audit, Corporate Restructuring, Valuation, Drafting, Financial, Treasury Forex Management, Labor law, Secretarial Audit, Due Diligence. Institute Company Secretaries India (ICSI) － State India Mar '08 Bachelors Commerce University Mumbai － State India Commerce Financial Accounting Auditing, Business Management, Economics, Management Accounting, Cost Accounting, Export, Business Communication, Business Development, Tax Management Business law. Skills Accounting, accounts payable, Accounts Payable, Accounts Receivable, acquisitions, Adobe, approach, Auditing, Trial Balance, balance, Balance Sheet, balance sheets, Bank Reconciliation, Bookkeeping, Business Communication, Business Development, Business Law, Business Management, cash management, charts, closing, Corporate Accounting, Cost Accounting, Costing, Certified Public Accountant, CPA, client, Clients, Customer Relations, databases, Dec, Drafting, Due Diligence, Economics, Equity, Expense Reports, Filing, finance, Financial, Financial Accounting, financial reporting, financial statements, focus, Forex, funds, General Ledger, government, Information Technology, Intellectual Property, internal audit, Interpretation, Lacerte, team leader, Teambuilding, ledger, Law, legal, MA, mergers, Excel spreadsheets, Excel, Exchange, MS Office, PowerPoint, Word, MIS, processing payroll, payroll v, Pivot table, Processes, QuickBooks, Quickbooks Accounting v, recruiting, Reporting, sales, SAP R/3, Secretarial, Spreadsheets, Staff Supervision, supervising, Tax Laws, tax planning, Tax, tax preparation, tax returns, Treasury, Valuation, annual reports",ACCOUNTANT
"STAFF ASSISTANT Professional Summary Highly organized detail-oriented Staff Assistant 14 years experience supplying thorough, organized administrative support to10+ senior executives. Skills 75 WPM typing speed Excellent communication skills Articulate well-spoken Accurate detailed Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well pressure Work History STAFF ASSISTANT 08/2007 Current Company Name – City State Currently working Office Information Technology. Responsible providing support Richard Biever, CISO staff. Primary duties include: calendaring scheduling responsibilities using dCal, Lotus Notes shared calendaring systems, including scheduling multiple complex meetings separate calendaring products various staff members concurrently; telephone screening/triage involves interviewing callers, answering questions concerning departmental divisional activities, transmitting instructions and/or information staff members, making proper referrals necessary; preparing materials making arrangements conferences travel, including preparing travel expense summaries reconciliations; preparing necessary documents supervisor's use meetings; attending meetings take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts PARIS; serving liaison external vendors OIT constituents; support audio/visual capable conferences meetings training users providing assistance A/V electronics operation. Backup duties include: ordering managing inventory office, conference room break room supplies needed; distributing departmental mail; providing coverage ATC reception desk, including lunches, breaks scheduled unscheduled absences OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail documents requested, determining relevance, prioritization, etc., based content communication knowledge departmental programs activities; organizing maintaining divisional departmental files. Use computer, copier, fax multi-line telephone. Planned coordinated logistics materials board meetings, committee meetings staff events. Created detailed expense reports requests capital expenditures. Ordered distributed office supplies adhering fixed office budget. Coordinated domestic international travel arrangements, including booking airfare, hotel transportation. Managed office supplies, vendors, organization upkeep. Directed guests routed deliveries courier services. Answered managed incoming outgoing calls recording accurate messages. Opened properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors interview candidates. Helped distribute employee notices mail around office. Assisted event planning, including associated travel logistical arrangements. Assessed urgency priorities accepting declining appointments meetings CEO. Screened visitors directed correct employee office. Obtained signatures financial documents internal external invoices. Coordinated, scheduled arranged meeting travel calendars, including business social events. Coordinated board committee meetings, including schedules information preparation distribution. RECEPTIONIST 09/2006 08/2007 Company Name Responsible answering directing incoming calls, disbursing parking passes visitor's badges, greeting visitors, accepting disbursing incoming packages, leave tracking, maintaining telephone directory, providing support Staff Assistants. Use computer, copier, fax multi-line telephone. DEPUTY CLERK Employed Ordered distributed office supplies adhering fixed office budget. Managed office supplies, vendors, organization upkeep. Directed guests routed deliveries courier services. Answered managed incoming outgoing calls recording accurate messages. Opened properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors interview candidates. Maintained clean reception area, including lounge associated areas. Legal Secretary 01/2000 01/2003 Company Name – City State Responsible preparation court motions orders, customer service,. billing /accounting extensive communications courts law offices. Answered managed incoming outgoing calls recording accurate messages. Greeted numerous visitors, including VIPs, vendors interview candidates. Screened visitors directed correct employee office. Obtained signatures financial documents internal external invoices. Deputy Clerk 2003 2006 Company Name – City State Responsible filing, preparation maintenance court files. Completing filing Warrant Debts (300+ per month), completing filing Garnishments (150+ per month), collecting court fines costs, data Entry (70+ wpm) court room support Judge. Use multi-line telephone, fax, copier computer court system. LEGAL SECRETARY. Obtained signatures financial documents internal external invoices. Coordinated board committee meetings, including schedules information preparation distribution. Planned coordinated logistics materials board meetings, committee meetings staff events. Education Associate Arts General Studies 1 2000 Southwest Virginia Community College City State General Studies Course work Finance Course work Administration Skills accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm Additional Information Letter recommendation available upon request.",INFORMATION-TECHNOLOGY
"CONSULTANT Summary As proud Microsoft employee, I'm driven Customer obsession, Growth Mindset One Microsoft principles. In every position I've Microsoft, guiding principle taking customer feedback advocating cross-organizational initiatives unite ecosystem provide best possible product, services support experience customers. Combining technical knowledge experience excellent communication, problem solving strategic planning skills, I front lines providing dedicated engineering support; delivered created Services global portfolio offerings; architected delivered cloud migration engagements; driven critical watch-list customers Get Green programs built proactive outreach scale models empower entire Microsoft ecosystem account teams, support, services product engineering teams visibility, awareness, data actionable guidance improve customers' Skype business O365 experience. Experience 02/2016 Current Consultant Enterprise Communications Global Practice), Microsoft Accepted position ECGP, specifically help develop expand ""Get Healthy"" program well act Solutions Architect pre-sales, artefact delivery activities engagements. My key contribution date taking premises framework content developing hybrid Online frameworks content. The program go live end July point focus around training global delivery resources. I worked PG escalations large customers like 3M Online ""Get Healthy"" efforts, well engaging customers like Alcoa (SfBOnline), Aon (O365Dedicated), Lubrizol, AllState (on premises) scope, customize deliver ""Get Healthy"" offerings Assisted AirLift deliveries well conducting technical interviews Consultant Architect level candidates. 06/2013 02/2016 Premier Field Engineer City State DSE workload least 1600 hours well assisting many transactional engagements, specifically Risk Assessment Service Office 365 Network Performance assessments customers like Delta Airlines. I worked two dedicated customers, many transactional customers analyze performance issues, assist getting environments healthy using RaaS, primarily ongoing KHI CQM analysis SCOM alert tuning, helping move real-time methods StatsMan Call Quality Dashboard As part AIG O365 team recently achieved 40 million dollar O365 deal, I Lync DSE AIG account two years renewed Lync DSE contract another two years. I focused helping stabilize environment starting position successful hybrid environments part O365 strategy. I worked DSE multiple customers helping transition IM P replacing AT&T conferencing company-wide (with enterprise voice capabilities, analysis correction performance call quality issues, well assisting merger/acquisition scenarios successful consolidation/migration two Lync environments Assisted transactional engagements Citrix, Carnival Cruise Lines, Florida Hospital, Diebold, Kelloggs Company provided back PFEs covering Amazon, Visa, Mastercard, Humana, Deloitte, King County State Washington. Volunteered MySkillsForAfrika, assisted Botswana Innovation Hub Skype Business deployment. 01/2009 06/2013 Lead Application Engineer Company Name Responsible designing engineering unified communication solutions. Lead Lync Application Engineer. Completed migration OCS 2007 R2 300 user deployment on-premise Lync 2010 deployment 25K user capacity IM, presence, group chat, federation, PIC, audio-video collaboration Cisco/Tandberg integration functionality. Also completed acquisition integration Morgan Keegan's Lync 2010 environment. Designed Lync 2013 architecture completed Polycom integration RMX DMA infrastructure. Additional responsibilities include mobile device management solutions deign implementations, including Blackberry, Good, ActiveSync MobileIron. Education Training 1998 Associate degree University Stellenbosch Nelson Mandela Metropolitan University 1996 Matriculation Certificate Collegiate Girls High School 07 2018 MCSE Communication Communication Microsoft · License: F372-7058 MCSA: Office 365 07 2015 07/2018 Microsoft · License: 10013480 Skills go live, Architect, audio, Cisco, Citrix, Consultant, content developing, content, delivery, designing, Engineer, focus, Hub, Innovation, Office, migration, Enterprise, Network, Quality, real-time, Risk Assessment, sales, strategy, video Additional Information MCITP: Lync Server Administrator 2010 05 2013 Microsoft · License: 10013480",CONSULTANT
"STAFF ACCOUNTANT Experience August 2013 Current Company Name City State Accounting Manger Report CFO Manages 4 colleagues. The accounting department consists 2 Accounting Clerks, 1 Financial Analyst, 1 Volunteer. Lead person aspects close, including preparing entering 30 journal entries preparation 35 balance sheet reconciliations. Developed new easier ways journal entries month end process, using Microsoft Excel. Have reduced journal entry keying day half, allowing time analysis. Revamped old cost reporting 990 templates, using Excel, make process easier colleagues would enter information system. Have cut lead processing time each, making entire submission time faster system senior leadership. Selected point person help system office install run PeopleSoft Finance St. Mary's Hospital. Directly responsible training staff hospital, assisted system developing financial statements used today. Assisted hospital directors planning execution departments AOP next fiscal year. Assisted making $5 million dollar turn around total hospital EBIDA fiscal year 2015. Responsible maintaining tracking $75 million hospital fixed assets. Developed new FTE position control productivity report using complex queries reports Microsoft Access. June 2006 August 2013 Company Name City State Staff Accountant/ IT Report Finance Supervisor Assisted financial month end close, preparing 20 journal entries 25 Balance Sheet reconciliations. Developed various sales, TGP, contribution margin reports, using Microsoft Access Excel. Led division creating projects would strip relevant information report put Excel, using Monarch data mining software. Developed 30 models division use. Developed Excel macros help make entering journal entries easier month end. Corporate office started using month end close. Assisted developing automated reporting system would distribute reports sales force, senior management every morning. Led IT department helped maintain division IT infrastructure. Developed reports track IT assets give check list case hard drive crash maintenance activity. This report still used day division. Created sales report Excel used links, macros, formulas, show sales persons sales, TGP, cases, using drop box selecting name. December 2003 June 2006 Company Name City State Accounts Payable/ IT Report Controller Accountable coding paying Accounts Payable invoices. Including getting management signature, along following invoice discrepancies. Assisted getting purchase orders warehouse entering purchase order system. Developed new spreadsheet help track fuel expense tracking operations. Assisted month end close process, asked take sales tax beverage tax journal entries division. Accountable 5 Balance Sheet reconciliations division. Developed spreadsheet keep track customer credits, salesman reimbursements. Developed report show many purchase order shorts were, vendor warehouse id. Staff Accountant March 2001 December 2001 Company Name City State Reported Assistant Controller. Accountable inventory 15 Sprint stores area. Led month end inventory counts, store would send results I would match purchase order sales make sure everything tied out. Accountable process stolen, warranty damaged phones, making sure received correct credit back Sprint. Education IRS 990 Tax Reporting Submission *CMS Cost Reporting Submission *Property Tax Exemption Submission *AOP Budget Planning Bachelor Arts Accounting May 2000 Western Illinois University City State Accounting Associates Degree Accounting May 1997 Black Hawk College City State Accounting St. Mary's Hospital Leadership Team Skills Accounting, Accountant, Accounts Payable, balance sheet, Budget Planning, CMS, Controller, credit, data mining, senior management, Finance, financial, Financial Analyst, financial statements, fixed assets, hard drive, inventory, leadership, macros, Microsoft Access, Microsoft Excel, Excel, office, Monarch, month end close process, month end close, next, PeopleSoft, coding, reporting, sales, spreadsheet, Supervisor, Tax, phones",ACCOUNTANT
"BOOKSELLER Professional Profile Ever since I've able work I have, day I turned 16 I got job Wal-Mart I Wal-Mart year half. My reason leaving job Wal-Mart I get second job co-op class I high school. I work jobs months I quit Wal-Mart work job schedule. While I associate Wal-Mart I work different departments apparel, jewelry, I worked cashier. I currently work Childcare help pursue future career Speech Language Pathology. I experience customer service, talking parents children. I consider driven hard worker, I given task I complete best ability. Qualifications Customer service mindset Receive return merchandise Enthusiasm Professional appearance Restocking Cheerfulness Efficiency Experience Bookseller 08/2016 Current Company Name － City State Cleaned straightened work area. Bagged merchandise following standard procedures. Organized register supplies. Worked customer service resolve issues Unboxed new merchandise. Rotated stock maintain freshness. Operated cash register proficiency. Provided professional courteous service times. Worked overtime shifts busy periods. Teacher/ Closer 09/2014 Current Company Name － City State During time Southside Christian Childcare Preschool I learned many things. From simple things properly sanitize changing table take care child bad accident. I learned better communicate others, care children properly. Some responsibilities teacher teach children things learning according curriculum age range also fun. My responsibilities closer included making sure rooms clean ready next day, make sure dishes done, importantly doors locked secure. Establish enforce rules behavior, procedures maintaining order. Organize lead activities designed promote physical, mental social development, games, arts crafts, music, storytelling, field trips. Teach basic skills color, shape, number letter recognition, personal hygiene, social skills. Observe evaluate children's performance, behavior, social development, physical health. Read books entire classes small groups. Attend children's basic needs feeding them, dressing them, changing diapers. Provide variety materials resources children explore, manipulate use, learning activities imaginative play. Prepare materials classrooms class activities. Identify children showing signs emotional, developmental, health- related problems, discuss supervisors, parents guardians, child development specialists. Meet parents guardians discuss children's progress needs, determine priorities children, suggest ways promote learning development. Adapt teaching methods instructional materials meet students' varying needs interests. Apparel Jewelry Associate Cashier 04/2013 01/2015 Company Name － City State My responsibilities apparel associate Wal-Mart included cleaning apparel; folding clothes, watching fitting rooms, answering telephone, putting new merchandise, using handhelds find products are, stock. As cashier Wal-Mart responsibilities included customer service, making sure register always clean ready next customer. While I apparel I also working Jewelry Counter, responsibilities included making sure cases locked, making jewelry sales, learning put items lay-a-way, making sure count merchandise correct. Greet customers ascertain customer wants needs. Describe merchandise explain use, operation, care merchandise customers. Recommend, select, help locate obtain merchandise based customer needs desires. Answer questions regarding store merchandise. Compute sales prices, total purchases receive process cash credit payment. Prepare sales slips sales contracts. Help customers try fit merchandise. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Prepare merchandise purchase rental. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Ticket, arrange display merchandise promote sales. Education High School Diploma Jun 2015 Oldham County High School － City State United States Skills Cash handling, Cashier, Cash registers, Communication Skills, Customer Service, Speak english learning ASL, Inventory, Listening, MS Office, Teaching, Time Management",APPAREL
"DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile Results- driven highly skilled Account Manager Sales Leader 10+ years experience developing executing plans cover aspects sales cycle. Provide strategic support customers leveraging trends technology, analytical analysis, solutions challenges business. Creates effective strategies keep pipeline accurate, moving, exceeding goals. Skill Highlights Strategic account development Strong interpersonal skills Team building expertise Proven sales track record Relationship selling Strong deal closer Skilled multi-tasker Analytical problem solver Core Accomplishments Created strategies develop expand customer sales, resulted 67% increase annual sales. Increased territory penetration 25% 19 25 States. Managed portfolio accounts totaling $10,500,000 annual sales $32,000,000 total contract value. Generated pipeline $150,000,000 net new opportunities 12 months. Professional Experience Company Name City State Director Business Development 07/2013 Current Worked closely company executives identify new business opportunities, securing contracts enterprise government software, Software Service (SaaS), Infrastructure Service (IaaS), Managed Service solutions. Targeted new government agencies new product lines close 7 deals one year public sector industry. Created strategies develop expand existing customer base, resulted $18,000,000 contract, largest history company. Company Name City State Deputy Secretary State 01/2007 07/2013 Accountable Election, Corporation, Professional Licensing, Securities, Enforcement divisions day-to-day operations including overall constituent satisfaction. Reduced application processing intervals 4 weeks 2 days restructure streamline multiple divisions government. Strengthened State agency's ability provide fair, secure, accurate elections voters leading implementation new Statewide Voter Registration software solution. Company Name City State Territory Manager 07/2006 01/2007 Educated mortgage brokers variety wholesale loan products available credit options. Analyzed applicants' financial status, credit property evaluation determine feasibility granting loan. Increased monthly mortgage origination $100,000 $800,000 per month assigned territory. Company Name City State Account Manager 03/2006 07/2006 Analyzed applicants' financial status, credit property evaluation determine feasibility granting loan. Engaged non-standard borrowers leverage financial resources optimize borrowing ability. Captured outstanding performance awards outperforming established monthly lending 120% quota. Company Name City State Territory Manager 03/2005 03/2006 New business development capture market share second mortgage wholesale lending South Carolina. Assisted mortgage brokers bankers allow maximize revenue per loan optimize customer relationship. Created niche broker allowing increase revenue fees 20%. Devised plan revitalize territory delivering increase monthly second mortgages $250,000 $1,000,000 per month. Company Name City State Financial Analyst 07/2004 03/2005 Provided full service business relationship management leverage deposit, investment, lending portfolio bank. Devised plan catapult nonperforming retail branch produce $250,000 per month new deposits well $250,000 per month new loans. Company Name City State Territory Account Manager 10/2002 01/2004 Business development Software Service (SaaS), managed services, Voice Internet Protocol (VoIP), hardware, telephony mid-tier market Managed portfolio 35 accounts, generated $2,000,000 revenue per year. Leveraged new product offering win performance recognition senior management commitments $200,000 per year new business. Company Name City State Global Account Manager 10/1996 07/2002 Business development position seize opportunities international wireless infrastructure industry. Engaged multiple product organizations increase market share 20%. Worked closely company executives identify new business opportunities, securing $85,000,000 contract Sales Executive Tracked RFPs bids develop new business opportunities. Developed innovative business plans sales strategies public sector market resulting expanding customer base 25% Surpassed annual quota 120 %. Developed expanded existing customer sales $1,000,000 first 90 days. Chief Operating Officer Presented policy budget reports Governor, Secretary State, Legislative leadership, Legislative committees. Streamlined internal structural roles, processes, responsibilities achieve 35% reduction budget Reduced controlled expenses first Georgia public sector agency implement zero based budgeting. Assistant Elections Director/Operations Manager Managed team 7 election professionals. Directed strategic initiatives achieve efficient processing election requests, voter registration applications, election supplies. Developed managed annual operating budgets State Election Division Executive Director Georgia Athletic Entertainment Commission Coordinated department functions regulations combative sporting events Georgia. Maintained detailed administrative procedural processes improve accuracy efficiency increased events 11 49. Standardized brought online department filing system increase revenue 129% Championed initiative resulted largest combat event regulated state resulted direct tax benefit $215,000 estimated indirect benefit $5 million. Territory Account Manager Developed executed annual sales plans strategies Competitive Local Exchange Carrier(CLEC) Independent Local Exchange Carrier (ILEC) markets. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Received company Employee Performance Award achieving 180% sales quota 1999, 160% sales quota 2000, 150% sales quota 2001. Asset Manager Executed accounts receivable reporting enhancements reconciliation. Addressed resolved non-routine, complex unexpected variances accounts recevables. Received company Employee Performance Award reducing accounts receivables disputes $10,000,000 Education Bachelor Business Administration (BBA) Finance Economics 1996 Augusta State University, Hull College Business City State Skills Business Development, Complex Sales Strategy, Public Policy, Enterprise Software, Software Service (SaaS), Infrastructure Service (IaaS), Technical Analysis, Financial Analysis, Budget, Public Sector, Telecommunications, Sales Reporting, Public Speaking, Public Presentations",BUSINESS-DEVELOPMENT
"PROJECT MANAGER/INSTRUCTIONAL DESIGNER Summary Dependable resourceful Project Manager Instructional Designer adept organizing developing quality courses in-seat, hybrid online adult learners. Highlights Hypertext Markup Language (HTML5) Camtasia Adobe eLearning Suite 2.5 (to include Adobe Presenter, Captivate, Dream Weaver) Microsoft Office 1993-2007 (to include PowerPoint, Word, Excel) Dropbox Video training development XenDesktop EC Council iLabs VCASTLE Microsoft Live Meeting Adobe Connect Screenr Canvas Moodle 1.9 2.4 Blackboard MRDS Microsoft Office SharePoint Zoom Web Conferencing Accomplishments Continues developed curriculum several Bachelor Master Level courses, well NCPACE training courses. Completed earned following certifications Lynda.com: Articulate Storyline Instructional Design Essentials: Models ID Instructional Design Essentials: Storyboarding Instructional Design Essentials: Working SMEs Introduction Networking Learning Management Essentials (LMS) Fundamentals Practical Cybersecurity Up Running Articulate Storyline Up Running Canvas Experience Project Manager/Instructional Designer 01/2011 Current Company Name City State Manage projects/course development. Design, develop, update in-seat online curriculum materials, well military CBT course. Conduct assessment analysis identify new development needs recommends training methods accordingly. Ensure design deliverables address instructional needs learners. Assure curriculum delivery methods incorporate best practices adult learning theories. Work authors, publishers,and SMEs develop in-seat, hybrid, online course. Design courses comply organizational, military standards, 508 Compliance. Work within design development processes standards. Create storyboards communicate design ideas. Design produce instructional multimedia Design develop instructor lead activities Capstone courses. Write edit storyboard scripts video learning modules. Developed learning objectives. Facilitated content quality assurance reviews. Maintained in-depth up-to-date knowledge related fields development. Instructional Designer 10/2009 01/2011 Company Name City State Designed, developed updated variety course content learning solutions military training support eLearning, Instructor-led training, virtual training sessions, self-study programs. Conducted assessment analysis identify new development needs recommends training methods accordingly. Ensured design deliverables address instructional needs learners. Assured training solutions incorporate best practices adult learning theories. Worked content development managers, authors, SMEs develop military training courses. Designed courses comply organizational, military standards, 508 Compliance. Work within design processes military standards. Created storyboards communicated design ideas Multimedia personnel. Designed produced facilitator participant guides. Designed produced PowerPoint presentations. Designed developed instructor lead activities Capstone courses. Wrote edited storyboard scripts video learning modules. Developed learning objectives. Facilitated content quality assurance reviews. Maintained in-depth up-to-date knowledge related fields development. Elementary High School English Writing Teacher. 08/2006 07/2009 Company Name City State Taught elementary (all core subjects), middle high school English writing. Developed designed lesson plans curriculum related subject area. Provided excellent customer service students parents, maintained ongoing communication colleagues, team members, parents, students. Maintained student records exceptionally organized manner. Created maintained knowledge innovating technology, created maintained web pages parent student use. Middle High School English Second Language (ESL) Teacher. 08/2000 07/2003 Company Name City State Taught middle school English Writing second language non-English speaking students. Developed designed lesson plans curricula related subject area. Provided excellent customer service students parents, also maintaining ongoing communication colleagues, parents, students. Maintained student records exceptionally organized manner. Education Masters Education Curriculum Design Instruction; Specialization Literacy February 2009 Lesley University City State United States America Curriculum Design Instruction, specializing Literacy Bachelors Arts English/French May 1997 Claflin University City State United States America English Minor French Skills •Technology Orientated •Team player, leader, excellent collaboration skills •Creative innovating •Extensive success product development •Software Proficiency – VCASTLE, NetLab, XenDesktop, SharePoint, EC-Council iLabs •Blooms Taxonomy •Strong attention detail",DESIGNER
"JAVA INTERN Career Overview Developer well-versed structuring, developing implementing interactive websites. experience back-end programming, relational databases performance testing SAN. Education May 2015 Wichita State University － City State Master Science Computer Science GPA: GPA: 3.93/4 GPA: 3.92/4 May 2013 BMSCE － City State Bachelor Engineering Computer Science GPA: GPA: 8.81/10 GPA: 8.81/10 Qualifications Programming design skills Strong analytical skills Optimizing performance tuning Experience writing executing test plans Experience working Agile Software development methodology Capable working simultaneously diverse projects individually team Experience project presentations enthusiasm understanding new concepts Technical Skills Server-side technologies servlets, JSP, J2EE technologies, Hibernate3.x, JPA, Spring 3.0, Struts 2.0, EJB, JMS, Design patterns, SQL, Pl/SQL Client-side scripting HTML5, CSS, Java Script, AngularJS, Jquery bootstrap Consuming producing SOAP Restful web services (XML JSON) C, C++,Unix system programming, CUDA, Perl Data Structures, Operating system concepts, multicore multi-threaded programming, SAN, UNIX Tools Eclipse, IOmeter Code Warrior, vi editor, Visual Studio, Arduino, Oracle 11g, Code Blocks, iSCSI initiator, NetApp internal tools, Navicat, JConsole, JMeter, tomcat, JBOSS, Git Technical projects Unix system programming Built binary search tree using system calls C (on Linux platform) sort file records Implementation Unix commands tail, tee, cp mv, C Parallel Apriori algorithm proposal Nvidia GPU Performance Apriori algorithm multiple threads single-core machine compared multi-threading GPU. The newly proposed algorithm reduces processing overhead GPU. Leave management system: Designed implemented module help organization log attendance employees biometric system. This project html, jquery, AngularJS front-end Spring MVC, Hibernate running tomcat server back end Oracle 11g server database Work Experience Java intern 06/2013 － Current Company Name － City State Designing implementing Leave Management System internal use(Spring MVC) Receiving training core java J2EE technologies Consuming producing web services bank application Creating Single Page Application AngularJS Test contractor (Performance Benchmarking team) 05/2014 － 05/2015 Company Name － City State Executed test cases analyze performance numbers benchmarks Conducted root-cause analysis performance degradation controller firmware builds running continuous performance verification (PCV) tests daily. Participated scrum meetings Automated using Action Word Script (AWS), batch script, Java Member automation team) Graduate Research Assistant 12/2013 － 05/2014 Company Name － City State Managed maintained NIAR composites database Created charts updated database Wrote macros data analysis",AVIATION
"SENIOR MANAGER/SPECIALIST LEADER HEALTHCARE Executive Profile Seasoned Health Care Leader clinician deep operations experiences spanning multiple markets health care delivery systems. Demonstrated ability lead complex projects successful completion, working multi-disciplinary teams – Executive Leadership teams, physicians, management staff/clinicians. Excellent communication skills, creative strategic thinker collaborative team builder. I spent last 18 years serving leading healthcare organizations across county, including Mayo Clinic, UMHS Cedars-Sinai Senior Leader Deloitte Consulting LLP. Seeking opportunities work innovative, cutting edge organizations targeting healthcare transformations. Skill Highlights Identifying/Building New Service Offerings Creative Problem Solver/Innovator Process Transformation Change Management Healthcare Informatics (merging technical operations) Creating Maintaining Performance Bases Culture Growing Developing High Performing Team Oncology/Transplant RN pharmaceutical research experience Core Accomplishments Successfully managed drove highly complex technical organizational transformations countries leading healthcare organizations Management $100M++ budgets Management on-going communication Board Directors C Suite Facilitated communication strategies build improve Physician Adoption Developed multi year, multi state/multi region timelines deliver time, scope budget projects Implemented targeted benefits, metrics Best Practices, part clinical transformation efforts, resulting tangible bottom line financial benefits Professional Experience Senior Manager/Specialist Leader HealthCare May 1999 March 2017 Company Name Served Practice Leader Deloitte's Healthcare Strategy Operations Practice Provided advisory services enable clients manage ever changing Healthcare Landscape Provided Leadership Project Management large, complex multi year technical operational transformations Clients served include: Mayo Clinic, Kaiser Permanente, Cedars-Sinai, Sutter Health, University Michigan Health System, CHI Children's Hospital Wisconsin Authored contributed numerous whitepapers published content HealthCare Delivery Improvement Director Home Care Services May 1996 May 1999 Company Name Served Director Homecare Services hospital based agency served 10 county area (rural urban) Participated planning implementation merger acquisition additional homecare company Re-engineered operations processes resulted increased efficiency responsiveness agency, well 40% increase 1 year period (decreased cost per visit decreased utilization maximize reimbursement New program development: Infusion Services, Pediatrics, OB, Mental Health Private Duty Executive Director/Owner February 1993 May 1996 Company Name Developed, planned implemented cost-effective healthcare delivery system recognized model children special needs. Center provided nursing care, well as, PT, OT, ST educational services medically fragile children families. Center first kind receive JCAHO certification. Successfully lobbied State Ohio Medicaid Waiver program reimburse services provided free-standing facility. Contracted third party payors insurers reimbursement. Nurse Manager/RN January 1984 January 1993 Company Name Rainbow Babies Children's Hospital consistently recognized one top five children's hospitals country. Managed 35 bed Bone Marrow Transplant/Oncology unit. Daily operations management accountability. Served member design team developed facilities planning, workflow design patient care ""experience"" new 300 bed pediatric hospital. Education Bachelor Science Nursing Ursuline College － City State Executive Healthcare Management Certification CWRU Weatherhead － City State MBA Healthcare Management Cleveland State University － City State Completed 3 4 years course work Publications/Presentations Optimization Implementation Value Based Billing Transforming Healthcare Clinical Management Redesign Developing Multi-Disciplinary Clinical Content Skills Seasoned HealthCare Advisor, Excellent Communication Skills, Creative Problem Solver, Innovative Critical Thinker, Leader, Change Driver",HEALTHCARE
"HEALTH ADVOCATE Professional Summary I empowered health advocate excellent communication active listening skills strong motivation succeed. I seen reliable approachable employee quickly learns masters new concepts skills. I motivated enthusiastic helping patients community navigate rights responsibilities treatment. Personable demeanor priority care service. Seen friendly team player talent operating fast-paced, dynamic environments. Skills Public Safety Administrative Support Proficient Lytec Proficient GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Health Advocate 03/2017 Current Company Name – City State Assisted patients understanding individual rights responsibilities regards care, coverage payment Reviewed patient paperwork accuracy, including claims, bills medico-legal documents Responded 15 patient concerns questions compassionate knowledgeable service day Entered continuing medical documentation computer systems managed database information Compiled reviewed medical charts Manages approximately 30 incoming calls, emails, faxes per day patients, pharmacies, doctor offices Used Lytec schedule manage patient appointments Balanced cash deposits, credit card payments day Took co-payments, compiled daily financial records Worked effectively staff departments coordinate resolutions Helped vulnerable individuals navigate complex healthcare system Developed implemented training classes educate team members community residents Resolved patient flow problems, improved operations provided exceptional client support Security Officer 08/2015 02/2017 Company Name – City State Preformed authorized entrance departure 30 vehicles, cargo trucks visitors Detected suspicious activities watched criminal acts rule infractions Wrote detailed reports property damage, theft, presence unauthorized persons unusual occurrences Patrolled private public community premises prevent detect signs intrusion secure doors, windows gates Checked secured 14 building entrances 8 hours Patrolled 2 square miles property ensure safety employees, homeowners, guests Collaborated area law enforcement federal investigators support safe fugitive apprehensions coordinate investigations Security Coordinator 12/2019 Current Company Name – City State Checked identification persons entering exiting facility Oversaw periodic safety inspections, patrol service immediate response safety-security situations Remained flexible rapidly changing environments adapted developing situations Responded suspicious activities investigate resolve concerns appropriate physical verbal techniques Maintained composure professionalism screening visitors high volume periods Adhered established procedures policies posted orders include enforcement company rules, policies regulations Answered alarms investigated disturbances, contacting local law enforcement personnel escalating crises Applied effective communication interpersonal skills interacting levels personnel general public Resolved complaints issues involving guests employees Completed incident reports recording observations occurrences interviewing witnesses following physical incidents Worked independently collaboratively resolve urgent issues, included building personal incidents Secured entrances exits via physical presence careful monitoring CCTV Secured premises personnel patrolling property monitoring surveillance equipment, including CCTV cameras Education Bachelor Science Psychology 04/2017 East Stroudsburg University City State Member Phi Sigma Delta Fraternity, Member P.R.I.D.E. Club High School Diploma 2017 Naugatuck High School City State Graduated Top 20% class. GPA: 3.4, Participated school Marching Band, 2007 2009. Participated school's Percussion Ensemble, 2005 2009 Certifications CPR Certified, 2015-2016 First Aid Training, 2015 Skills Public Safety Administrative Support Proficient Lytec Proficient GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Transition Health Advocate 03/2017 Current Company Name – City State Assisted patients understanding individual rights responsibilities regards care, coverage payment Reviewed patient paperwork accuracy, including claims, bills medico-legal documents Responded patient concerns questions compassionate knowledgeable service Entered details computer systems managed database information Compiled reviewed medical charts Manages approximately 30 incoming calls, emails, faxes per day patients pharmacies Used Lytec schedule appointments Balanced deposits credit card payments day Took co-payments compiled daily financial records Worked effectively staff departments coordinate resolutions Security Officer 08/2015 02/2017 Company Name – City State Monitored authorized entrance departure vehicles, cargo trucks visitors Detected suspicious activities watched criminal acts rule infractions Wrote reports property damage, theft, presence unauthorized persons unusual occurrences Patrolled industrial commercial premises prevent detect signs intrusion secure doors, windows gates Checked secured 14 building entrances 8 hours Patrolled 2 square miles premises ensure safety employees visitors Maintenance 09/2014 04/2015 Company Name – City State Vacuumed rugs carpeted areas offices, lobbies corridors Polished glass surfaces windows Removed waste paper trash premises designated area Disinfected mopped bathrooms keep sanitary clean Used chemicals cleaning equipment proper, safe responsible manner School Age Teacher 10/2013 04/2014 Company Name – City State Addressed behavioral learning issues parents daycare management Encouraged good behaviors using positive reinforcement method Encouraged children understanding patient others Made nutritious breakfasts, lunches, dinners snacks children Engaged children individual basis pleasant manner Organized structured learning activities classroom 15 students teach motor skills",ADVOCATE
"SENIOR CUSTOMER SERVICE ADVOCATE Professional Profile Over ten years management customers services skills retail call center environment. Expert computing technology skills multiple software applications. Qualifications Leadership Sales Writing Communications Customer Service Training Counseling Client Support Multitasking Professional Microsoft Office Relevant Experience Increased client engagement Active Health products services sales 98%. quarter. Experience Senior Customer Service Advocate October 2010 November 2016 Company Name － City State Provides daily leadership customer service staff. Identifies system workflow improvements enhance team's efficiency. Handles telephone written correspondence varied sources. Explains customer/member specific plan benefits along member's responsibilities accordance contracted arrangements. Documents tracks member contacts, events, outcomes via appropriate systems. Accesses information variety systems references including contracting network system. Shift Supervisor August 2009 October 2010 Company Name － City State Completed day day operation store overseeing staff. Responded customer inquiries complaints. Directed supervised employees engaged sales, inventory-taking, Reconciling cash receipts, performing services customers. Monitored sales activities ensure customers receive satisfactory service quality goods. Assigned employees specific duties. Manager Parts Sales December 2008 July 2010 Company Name － City State Resolved customer complaints regarding services, products, personnel. Monitored sales staff performance ensure goals met. Conferred company officials develop methods procedures Increased sales, expand markets, promote business. Determined replacement parts required, according inspections old parts, Examined returned parts defects, exchange defective parts refunded money. Sales Consultant October 2007 June 2009 Company Name － City State •Assessed nutritional needs, diet restrictions current health plans develop implement dietary-care plans provide nutritional counseling. •Consulted physicians health care personnel determine nutritional needs diet restrictions patient client. •Counseled individuals groups basic rules good nutrition, healthy eating habits nutrition monitoring improve quality life. •Developed curriculum prepare manuals, visual aids, course outlines materials used teaching. Recovery Specialist January 2007 January 2008 Company Name － City State Received payments post amounts paid customer accounts. Located monitored overdue accounts, using computers variety automated systems. Recorded information financial status customers status collection efforts. Located notified customers delinquent accounts Advised customers necessary actions strategies debt repayment. Skilled persuading customers pay amounts due credit accounts, damaged claims, non-payable checks, return merchandise. Branch Manager January 2006 January 2007 Company Name － City State Supervised daily operations branch included: hiring, firing maintaining personnel, staff training, schedules. Established maintain relationships individuals businesses. Examined, evaluated, processed loan applications. Reviewed collection reports determine status collections amounts outstanding balances. Responded customer complaints resolved problems. Ensured highest level customer service. Branch Manager January 2006 January 2007 Company Name － City State Supervised daily operations branch included: hiring, firing maintaining personnel, staff training, schedules. Established maintain relationships individuals businesses. Examined, evaluated, processed loan applications. Reviewed collection reports determine status collections amounts outstanding balances. Responded customer complaints resolved problems. Ensured highest level customer service. Sr Appeal Complaints Analysts November 2016 Current Company Name － City State Review, research respond complaints within required time frame established better business bureau.Review, research respond regulatory complaints including CFPB, state attorney General office regulatory agencies. Ensure received complaints documented recorded appropriate spreadsheets. Provide weekly analyst identifying trends type, state client. Validate verify complaints answered timely fashion appropriate responses. Identify high risk problematic complaints notify Compliance Management team. Complete call reviews, determine disciplinary action taken. Provide coordination compliance regulatory related projects. Effectively communicate levels risk specific departments. Ability advise senior management regulatory charges may affect risk provide recommendations mitigate potential risk. Coordinate Legal team ensure aware potential cross complaints ADLs lawsuits. Collaborate Compliance Management Team ensure entire company aware compliance requirements issues. Support Director Compliance, VP Compliance Chief Compliance Officer roles daily task. ​ ​ ​ Education Bachelor's Degree Business Administration May, 2013 Strayer University － City State USA MBA Health Services Administration 2016 Strayer University － City State United States Skills basic, benefits, cash receipts, counseling, credit, client, customer service, staff training, financial, firing, hiring, inventory, leadership, materials, exchange, money, network, personnel, quality, Reconciling, sales, teaching, telephone, workflow, written",ADVOCATE
"CUSTOMER CARE REPRESENTATIVE Professional Summary Expert communicator strong conflict resolution skills. Extensive background customer service, recruitment retention, mediation records management. Demonstrated ability promote team-oriented open-door environment conducive successful staff. Skills Work History Company Name Customer Care Representative City State June 2013 August 2014 Addressed customer service inquiries timely accurate fashion, providing appropriate information maintaining precise records high standard customer service Built customer loyalty resolving complaints, expediting orders, locating out-of-stock discontinued items Recommended, selected helped locate merchandise based customer needs desires Communicated merchandise needs issues appropriate departments supervisors Maintained up-to-date knowledge company policies regarding service requests, product issues, returns exchanges, replacement policies Promptly responded inquiries members, staff, customers via phone, e-mail fax Maintained detailed administrative procedural processes improve accuracy efficiency managing wide variety customer service administrative tasks Developed effective relationships departments, including sales, quality assurance, service Used humor, positive attitude, high standards encourage assist customers Participated extensive classroom online training seminars Promoted positive work atmosphere behaving communicating manner supported staff customers Excelled meeting objectives use independent action, prioritization, persistence, leadership skills. Company Name Club Manager City State June 2011 March 2013 Contributed overall success franchise coordinating daily operations staff meetings, addressing resolving customer complaints Responsible recruiting, orienting, training supervising staff 12-15 Improved staff turnover implementation standard orientation training, professional development, coaching Oversight aspects staff performance: annual evaluations, progressive discipline, mediation staff disputes grievance procedures terminations Fostered open-door environment conducive positive dialogue across organization Handled weekly employee scheduling: revised adapted schedule regulated Home Office Electronically submitted employee hours Kronos Payroll System ensuring time punches correct Page 2, Wilson Researched employee issues regards payroll benefit questions contacting appropriate departments review company handbook policies Revised adapted weekly schedule follow hours regulated Home Office Created prepared paperwork new hires, tracked attendance, recorded personal vacation time Performed daily balancing transactions: cash credit deposits; balanced ledger accounts determine customer growth Provided high level customer service, performing facility tours potential members, signing members explaining contracts Surpassed revenue goals four consecutive quarters Performed weekly inventory ordering merchandise, cleaning, office supplies weekly Maintained facility equipment 8,000 members. Human Resources Generalist City State October 2007 June 2010 Identified staff vacancies recruited, interviewed selected qualified applicants increase employee base meet ever-changing staffing needs busy call center Actively recruited potential employees developing job postings descriptions attract targeted talent pool within market wage range Created social media initiatives ads, organized employment fairs, tracked results Processed background checks, verified references coordinated drug screenings Processed new hire information, transfers, promotions terminations using PeopleSoft HR Management Systems Software Explained HR policies procedures new hires Generated employee tracking reports week regard hours benefits Assisted inbound outbound calls regarding HR inquiries Resolved personnel issues regarding HR matters needing clarification, submissions corrections Addressed inquiries employees management regarding new-hire activity ongoing employee relation issues Reviewed federal state laws confirm enforce company compliance Managed 500 personnel files according policy federal state laws regulations Scanned confidential documents electronic filing system, categorizing documents retrieval review Audited employee files: updating incomplete missing paperwork compliance company policy federal state laws Actively participated training enhance workplace performance levels staffing. Education Associate Applied Business Administration Human Resources, Management Studies, Payroll Records Accounting, Business Law Trumbull Business College City State 6 2007 Human Resources, Management Studies, Payroll Records Accounting, Business Law Skills administrative, ads, benefits, call center, coaching, contracts, credit, customer service, e-mail, fashion, fax, filing, Home Office, HR, inventory, Kronos, leadership skills, ledger, managing, market, mediation, meetings, office, Payroll, PeopleSoft, personnel, policies, processes, quality assurance, recruiting, sales, scheduling, seminars, staffing, supervising, phone",FITNESS
"MORTGAGE BANKING UNDERWRITER II Experience Mortgage Banking Underwriter II 04/2017 Current Company Name – City State Analyze loan documentation determine debt income ratios, verification assets, credit risk applicants seeking obtain mortgage. Determined qualifying income tax returns self employed borrowers consist Sole Proprietors, Partnerships, S-Corps. Underwrite apply needed conditions mortgage applications ensure customer meets product specifications guidelines. Review loan documentation accuracy, completeness, compliance Desktop Underwriter (DU) Loan Prospector (LP) findings. Obtained completed mandated training $750,000 lending authority. Senior Remote Underwriter 11/2016 03/2017 Company Name – City State Analyzed credit risk financial strength borrowers determine credit worthiness repayment capacity. Presented written verbal loan decisions detailing results risk analysis support recommendation approve, suspend, deny request mortgage insurance. Underwrote conventional conforming non-conforming loans. Proposed counter offers analysis meet Arch MI investor guidelines. Increased underwriting loan level authority $417,000 $750,000. Remote Underwriter 12/2012 10/2016 Company Name – City State Analyzed income, credit, collateral documentation making quality risk decisions comply Arch MI's Guidelines Exception Matrix Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day increasing loan level $200,00 $417,000. Assisted sales team answering inbound scenario questions relating credit risk collateral requirements. Responsible underwriting Fannie Mae Freddie Mac loans. Senior Underwriting Support Specialist 06/2007 11/2012 Company Name – City State Performed monthly audits Home Affordable Refinance Program application Delegated Mortgage Insurance account submissions completed level 1 level 2 support staff. Trained new employees on-boarding process remote underwriting. Developed best practice guidelines new employees integrated CMG's imaging system. Developed procedures process Home Affordable Refinance Program. Recipient PMI Mortgage Insurance Diamond award outstanding stellar work performance. Performed data entry master policy requests billed contract underwriting submissions. Performed administrative duties management team. Underwriting Support Specialist II 01/2005 05/2007 Company Name – City State Managed Underwriting Operations workflow ensure underwriting turn times met files distributed underwriting pipeline. Registered prepared incoming files underwriting. Responsible Operating switchboard consisted 50 working extension call center environment. Collaborated IT department ensure computer systems software issues resolved timely manner. Prepared pre-approval clients requests credit reports. Underwriting Assistant 06/2001 12/2004 Company Name – City State Performed data entry delegated Mortgage Insurance requests require company accuracy rating least 95% 100%. Correspond customer inquiries regarding status requests underwriting decision. Purchased managed office supplies operating inventory clerk shipping clerk. Managed shipping process shipping logs off-site file retention. Work History Mortgage Banking Underwriter II 04/2017 Current Company Name – City State Analyze loan documentation determine debt income ratios, verification assets, credit risk applicants seeking obtain mortgage. Determined qualifying income tax returns self employed borrowers consist Sole Proprietors, Partnerships, S-Corps. Underwrite apply needed conditions mortgage applications ensure customer meets product specifications guidelines. Review loan documentation accuracy, completeness, compliance Desktop Underwriter (DU) Loan Prospector (LP) findings. Obtained completed mandated training $750,000 lending authority. Senior Remote Underwriter 11/2016 03/2017 Company Name – City State Analyzed credit risk financial strength borrowers determine credit worthiness repayment capacity. Presented written verbal loan decisions detailing results risk analysis support recommendation approve, suspend, deny request mortgage insurance. Underwrote conventional conforming non-conforming loans. Proposed counter offers analysis meet Arch MI investor guidelines. Increased underwriting loan level authority $417,000 $750,000. Remote Underwriter 12/2012 10/2016 Company Name – City State Analyzed income, credit, collateral documentation making quality risk decisions comply Arch MI's Guidelines Exception Matrix Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day increasing loan level $200,00 $417,000. Assisted sales team answering inbound scenario questions relating credit risk collateral requirements. Responsible underwriting Fannie Mae Freddie Mac loans. Senior Underwriting Support Specialist 06/2007 11/2012 Company Name – City State Performed monthly audits Home Affordable Refinance Program application Delegated Mortgage Insurance account submissions completed level 1 level 2 support staff. Trained new employees on-boarding process remote underwriting. Developed best practice guidelines new employees integrated CMG's imaging system. Developed procedures process Home Affordable Refinance Program. Recipient PMI Mortgage Insurance Diamond award outstanding stellar work performance. Performed data entry master policy requests billed contract underwriting submissions. Performed administrative duties management team. Underwriting Support Specialist II 01/2005 05/2007 Company Name – City State Managed Underwriting Operations workflow ensure underwriting turn times met files distributed underwriting pipeline. Registered prepared incoming files underwriting. Responsible Operating switchboard consisted 50 working extension call center environment. Collaborated IT department ensure computer systems software issues resolved timely manner. Prepared pre-approval clients requests credit reports. Underwriting Assistant 06/2001 12/2004 Company Name – City State Performed data entry delegated Mortgage Insurance requests require company accuracy rating least 95% 100%. Correspond customer inquiries regarding status requests underwriting decision. Purchased managed office supplies operating inventory clerk shipping clerk. Managed shipping process shipping logs off-site file retention. Education High School Diploma Accounting Bookkeeping 06/2000 George Westinghouse Career Academy City State Participant Retail Education Alliance Development Youth. (R.E.A.D.Y. Program) Summary Mortgage Underwriter 17 years work experience adapts change. Self-motivated exceptional customer service skills determined work ethic. Excels problem solving, results driven, customer service, great verbal written communication. Core competencies includes Risk Analysis, Credit Evaluations, Financial Reporting, Data Entry, 10-Key Data Entry, Billing, Administrative support. Highlights Administrative duties Call center Credit Credit Rrisk Credit risk Clients Data entry Documentation Financial Imaging Insurance Inventory Loan documentation Mac Office Quality Retail Risk analysis Sales Shipping Switchboard Tax returns Underwriter Underwriting Workflow Written Skills Administrative duties, call center, credit, credit Rrisk, credit risk, clients, data entry, documentation, financial, imaging, Insurance, inventory, loan documentation, Mac, office, quality, Retail, risk analysis, sales, shipping, switchboard, tax returns, Underwriter, Underwriting, workflow, written",BANKING
"ACCOUNTANT III Summary Energetic mother 4 10+ years experience high-level support roles. I organized, professional detail-oriented well dedicated focused individual excels prioritizing, completing multiple tasks simultaneously following achieve project goals timely manner. Effective, analytical approach identifying solving complex problems. Self-motivated strong work ethic extensive bookkeeping, accounting clerical knowledge. Experienced A/P processes, managing vendor relations great problem resolution capabilities. Highlights Strong organizational skills Sharp problem solver Courteous demeanor Energetic work attitude Meticulous attention detail Results-oriented Self-directed Time management Education Computer Science Mountain State University － City State USA GED Ravenswood Annex － City State USA Business Education Business Garnet Career Center － City State USA Microsoft Office Specialist Word Microsoft Office Specialist Excel Perfect Attendance A Honor Roll B Honor Roll General Studies Ravenswood High School － City State USA Accomplishments Customer Service Assisted directed associate staff WV Department Education concerning Vendor Registration ensure information needed completed properly accordance state laws. Customer Service Accountability Helped create on-line reservation system theWV Department Education fleet (state owned cars) ensure information user, mileage, maintenance pertinent information compiled database state agencies use accountability purposes. Previous this, process face-to-face, phone email requests. Research Investigated necessary information proper billing concerning large bills meetings occurred. It would entail using several sources meeting registration check -in, lodging bill personal knowledge meeting specifics ensure paying true correct bill. Multitasking Demonstrated proficiencies face-to-face, telephone, e-mail, fax front-desk reception within high-volume environment. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, emailing, copying scanning documents inter-departmental use. 1. Successfully planned executed meetings, lunches special events groups 10-1500 attendees. 2. Promoted Accountant III showing hard-work, determination ability. Certifications Microsoft Office Specialist Word Microsoft Office Specialist Excel Certificate Accomplishment Typing Institute America Skills Microsoft Office Advanced knowledge skill Typing speed 62+ wpm 97% accuracy Professional Experience 11/2009 10/2010 Accountant III Company Name － City State http://wvde.state.wv.us/internaloperations/ Division Student Services Internal Operations 1900 Kanawha Boulevard, East Building 6, Room 204 Charleston, WV 25305-0330 (304)558.2686P (304)558.2790F Phil Uy, Assistant Director Fiscal Office Extension 53411 Verified information FIMS computer system up-to-date accurate. Organized billing invoice data prepared accounts receivable. Paid invoices making sure information correct complete. Identified resolved system account issues. Checked online car reservation system made sure educator received state car binder. 11/2009 10/2010 Secretary II Company Name － City State http://wvde.state.wv.us/child-nutrition/ Division Student Support Services Child Nutrition 1900 Kanawha Boulevard, East Building 6, Room 248 Charleston, WV 25305-0330 (304)558.2708P (304)558.1149F Richard Goff, Executive Director I worked Office Child Nutrition assigned work 4 coordinators: Gloria Cunningham, Gus Nelson, Lynn Nehoda, Bekki Leigh well assisting others office, needed. Made travel arrangements.Drafted meeting agendas, supplied advance materials executed follow-up meetings conferences. Responded telephone in-person requests information. 02/2005 11/2007 Secretary II Company Name － City State http://wvde.state.wv.us/osp/ Division Teaching Learning Special Programs Reading First 1900 K anawha Boulevard, East Building 6, Room 304 Charleston, WV 25305-0330 (304)558.2696P (304)558.3741F Jacqueline Veres, Secretary III-A I worked Reading First program, assisting 3 coordinators daily basis ensure necessary tools teach educators, complete school assessments, regular routine office tasks fulfill federal RF grant requirements anything between. Daily office needs answering phones, routing calls, taking messages, corresponding via emails, filing travel reimbursement forms, Planned executed meeting Reading First Program. This entailed: Mail letter inviting educators thruought state WV. Make database keep individual attendees room reservation purposes name tags. Assist making packets/binder/folders information attendees. Set block room various local hotels participants required make contract hotels. Search meeting location able meet needs meeting enough room amount attendees, right equipment type meeting was, amount rooms needed attendees, ect. A contract would made would work hotel ensure every thing necessary meeting taken care of; room setup sound/audio needs, number tables/chairs, type food served.",ACCOUNTANT
"INFORMATION TECHNOLOGY SPECIALIST Summary Over twelve years experience providing high quality consulting technical assistance home business end users. As field service technician since late 2004, I able install, repair maintain many types Point Sale register equipment well servers, networking related peripherals. With ability integrate computer skills, customer support experience related education I thrive exceed technical, business, customer expectations. A long time hobby mine demonstrating electronics retail stores. I really enjoy in-store demonstrations, direct sales training sessions employees. Continuing improve important me. I feel professionally certified CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, ETA, FEMA bodies allows think outside box create custom solution best fits client's needs. Highlights Exceptional telephone etiquette Vast technical knowledge Troubleshooting proficiency DHCP/DNS Ethernet Firewall proficient CompTIA A+, Net+ Accomplished mobile devices Technical help desk experience Database servers Excellent problem solving skills Microsoft Office Specialist Drive duplication imaging knowledge Adept Troubleshooting Accomplishments Multiple technical awards work performance.Consistently received 100% rate customer satisfaction.Oversaw decrease average daily Help Desk tickets almost 100% Work Experience Information Technology Specialist 02/2012 Current Company Name City State Service maintain numerous makes, models types equipment, including client servers, workstations, laptops peripherals. Install maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems I familiar StorageCraft, Datto, VEEAM Intronis, business class cloud backup solutions. Offer business assessments ranging DLP best practices Wired Wireless Network Infrastructure Audits FINRA/HIPPA/PCI Compliance audit testing. Currently provide support 480 Windows based devices 44 Windows/VMware servers. IT Systems Administrator 09/2008 05/2012 Company Name City State Responsible maintenance 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, telephony/VOIP/POTS systems, T1/network troubleshooting multi-building environment well providing end user assistance training sales, service management teams. Manage Windows Server 2003 Active Directory policies. Maintain AutoBase CRM database Reynolds Reynolds Repair Order writing system. Maintained WiFi network technicians use Toyota Technical Services. Performed preventative maintenance laser dot matrix printers. Responsible coordinate, purchase install new technology assist outside vendors technology related needs. I assisted Used Car Manager taking photographs uploading website overlay information photos. Field Service Technician II 12/2009 10/2011 Company Name City State Perform field service work IBM servers, IBM/Lenovo desktops IBM Point-of-Sale POS) equipment well repair Lexmark monochrome color laser printers. Responsible repairs diagnosis brands Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems Ateb Rx. Responsible install troubleshoot networking equipment ranging wired switches wireless access points,setup troubleshoot/repair IBM pSeries RS/6000 servers peripherals. Break/Fix technician, escalation. Responsible company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts full van inventory. 24/7 On-call position overnight priority calls. I territory Senior Technician successfully trained new employee. Kodak Imaging Expert Field Marketing Specialist 03/2006 12/2009 Company Name City State I responsible engage train sales associates customers large retail stores organizing training events, presentations role playing demonstrations. Tasked increasing consumer brand awareness selling demonstrating Kodak products, merchandising organizing Kodak camera peripheral displays, assisting fourth quarter ""Black Friday"" sales events. I rewarded year sales figures totaled surpassing sales goals. I enjoyed demonstrating Kodak everyone knows Kodak, products simple use, yet produced superior photographs, prints images. Merchandising Marketing Specialist 10/2005 12/2007 Company Name City State Worked several divisions ActionLink concurrently: Merchandising, Marketing Training. In-Store marketing, merchandising sales technical hardware services, Dell, Sprint, Logitech Garmin. Set plan-o-grams (POG), live units security sensitive equipment. Self-managed, drove vehicle, recorded mileage. Received shipments home position required extensive planning set could begin. Digital Imaging Specialist 08/2005 03/2006 Company Name City State Retail sales digital, 35mm, DSLR cameras accessories. Helped promote brand awareness targeted brands, new features cameras. Trained customers digital camera features specifications, provided hands-on demonstrations short photo seminars anyone interested. I assisted prepping store ""Black Friday"" sale promotions, starting 3:30am. I always completed sale walking customer register, thanking business inviting come back purchase show off; many did! Seasonal position Q4 overstock March. Business Machines Sales Associate 09/2002 07/2005 Company Name City State Retail sales computers, office supplies, electronics related peripherals. Assisted. customers printers, monitors, desktop laptop computers, GPS digital cameras. I able assist departments store, ran Copy Center associates called out, made cardboard bales used pallet jacks. I responsible repairing customer computers in-store worked store computer technician Easy Tech program rolled out. I asked management assist taking proper inventory nearby store plagued inventory discrepancies, later tasked district management assist final stages building, ""plan-o-gramming"" stocking Monticello, NY Staples location. I received numerous ""S"" pins signify outstanding customer service reported corporate. Education GE Residential Energy Auditor Energy Management Systems Technology/Technician Technology 2014 Ashworth College City State USA GPA: Delta Epsilon Tau Honor Society, Alumni Society Delta Epsilon Tau Honor Society, Alumni Society Undergraduate Certificate Computer Information Management Computer Technology/Computer Systems Technology Online Courses Technology 2010 Ashworth College City State USA Associate Arts Sciences (A.A.S Business Administration, Management Operations Business Management Club 2009 SUNY Orange City State USA Business Administration, Management Operations Business Management Club Skills Sales Software: Salesforce.com, TapScan CMS: Joomla, WordPress Desktop Publishing Software: Photoshop, Illustrator Plethora hardware repair diagnostic skills Experienced Desktop Support trainer",INFORMATION-TECHNOLOGY
"ASSISTANT BANKING CENTER MANAGER Executive Summary Results-focused management professional offering 6 years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Core Qualifications Microsoft Certified, 120+WPM Top-rated sales performer Training development Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.) Proficient E-Automate Digital software Proficiency Microsoft Office Suite web-based reporting tools Budget development Operations management Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Calm pressure Complex problem solving Top 10% Performer Sales, Loans Operations Platinum Loan Award NMLS Certified Skills Detail-oriented excellent problem solving skills extensive social media marketing experience. Results-oriented ability lead organizations successful product launches higher revenues. Expertise developing client relations. Excel interfacing others levels ensure organizational goals attained. Proactive approach resulted capturing numerous accounts expanding client base. Possess excellent interpersonal, analytical, organizational skills. Excel within highly competitive environments leadership skills keys success. Creative broad-based background highly competitive dynamic organizations. Recognized decisive leader excellent team player Account maintenance Business recovery sustainability Operations analysis Procedure process review development Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances Professional Experience Company Name City State Assistant Banking Center Manager 01/2010 Current Financial reporting Bank reconciliations Knowledge commercial law Negotiation skills Complex problem solving skills Needs assessments Creative design Strategic planning Sales Marketing Increased annual gross sales 15%. Developed direct mass mailings resulted 8% growth customer base. Sales Promotion Achieved status one top 10 performers region. Assisted planning executing promotional events. Client Interface Managed accounting close, accounts payable, financial reporting multiple clients. Profile management position accountable soliciting business accounts Developing strategic alliances clientele. Develop tactics increase assets profitability within territory Develop implement innovative marketing principles promotional sales events Commercial personal projects support financial growth. Counsel individuals corporate clients regard investment opportunities, risk Analysis monetary returns. Cross-sell banking services products clientele. Participate community events position bank leader within territory. Manage Staff, Compliance throughout Banking Center Coach staff profile management, compliance, balancing Prepare quarterly audits Highlights: Excellent Communication Skills Fast learner, excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, Small Business Cross-selling: Personal Business accounts including investments Cold Calling On Site visits local business Manages All Staff follows HR corresponding Governance Managed banking center mergers acquisition Multi-Task, Handled Risk Operations Achieving beyond expected quota quarter. Company Name City State Sr. Financial Banker 07/2007 01/2010 Profile management position accountable soliciting business accounts developing strategic alliances clientele. Develop tactics increase assets profitability within territory Develop implement innovative marketing principles promotional sales events commercial personal projects support financial growth. Counsel individuals corporate clients regard investment opportunities, risk analysis, monetary returns. Cross-sell banking services products clientele. Participate community events position bank leader within territory. Highlights: Excellent Communication Skills Fast learner, excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, Small Business Cross-selling: Personal Business accounts including investments Cold Calling On Site visits local business Achieving beyond expected quota quarter. Company Name State Sr. Financial Service Rep 11/2003 07/2007 Directed daily operations retail banking, including branch sales, business development, customer service, credit analysis. Managed staff customer service representatives tellers. Analyzed financial statements pertinent information determine creditworthiness prospective customers. Counseled corporate clients high net-worth individuals regard borrowing needs. Highlights: Joined BBVA Compass Part-Time teller, Promoted Senior Teller, Sr. Financial Rep within 2 years. Transferred Capital One, Na. To career Banking. Education Bachelor Business Finance/ HR Management University Houston downtown City State Associates Houston Community College Affiliations Leadership Development Program-Comerica Bank Junior Achievement Red Cross March Of DImes Breast Cancer Awareness Prior Chamber Member",BANKING
"MAIN CHEF Professional Summary Lead emergency department training officer NMH Chicago Core Qualifications Professional Summary Food service professional 6 plus years restaurant experience adept FOH BOH operations. Demonstrated team leader excellent staff management skills. Highly proactive customer service specialist. Driven, dedicated, hardworking individual offering focused leadership operational knowledge. Service-orientated Inventory control record keeping Dynamic, Friendly restaurant host Natural leader Food service background Strong work ethic Passion customer satisfaction Conflict resolution techniques Experience Main Chef Company Name － City State Responsible well security client, staff, site, and/or property. Led directed team members effective methods, operations procedures.Maintained safe working guest environment reduce risk injury andaccidents. Carefully trained supervised staff.Promoted high levels excellent customer service daily. Insured accurate reports produced standards always met.Promoted positivity professionalism daily. Organized special events restaurant, including receptions, promotions andcorporate luncheons. Clearly promptly communicated pertinent information staff, largereservations last minute menu changes. Interacted positively customers promoting restaurant facilities andservices. Correctly calculated inventory ordered appropriate supplies.Carefully trained new employees supervised staff back house dinningarea. Recognized formally acknowledged outstanding staff performance boostcompany morale productivity. Actively participated ongoing customer service programs build sales andrapport community. Promoted positive atmosphere went beyond guarantee eachcustomer received exceptional food service. Led directed team members effective methods, operations procedures. Maintained safe working guest environment reduce risk injury andaccidents. Quickly identified problem situations skillfully resolved incidents. Assistant General Manager Company Name － City State Ensures high customer service kept steady promotes positive environment employee well customer. Responsible daily outcome restaurant. Ensures goals met timely respectable manner. Ensures proper documentation daily activities well miscellaneous expenses properly handled. Responsible interview hiring processes company. Promotes ""can do"" attitude employees drives successes. Follows proper protocol maintain safe orderly working environment. Provides helpful learning environment potential promotion. Main prep, Cook Company Name － City State Prepared food items consistently compliance recipes, portioning,cooking waste control guidelines. Verified proper portion sizes consistently attained high food quality standards.Instructed new staff proper food preparation, food storage, use kitchenequipment utensils, sanitation safety issues. Actively involved cost control, sanitation, menu development, training,recruitment, private dining catering. Regularly interacted guests obtain feedback product quality servicelevels. Achieved exceeded performance, budget team goals. Maintained smooth timely operations preparation delivery meals andkitchen sanitation. Inspected kitchens observe food preparation quality service, food appearanceand cleanliness production service areas. Properly labeled stored raw food ingredients including produce, meat, fish,poultry, dairy dry goods appropriate storage room, walk-in refrigerator,freezer cooler. Changed sanitized cutting boards, benches surfaces beginning anew task avoid cross-contamination. Cooked served food meals accordance planned menus, diet plans,recipes, portions, temperature control procedures facility policies.Practiced safe food handling procedures times. Education Associate Applied Science EMT/Paramedic Malcolm X College Chicago, IL EMT/Paramedic Paramedic Emergency Responder coursework, Hands-on coursework Disaster Emergency Management, EMT-I Certificate class series, Coursework Human Anatomy Physiology Skills Conflict resolution, cost control, excellent customer service,customer service specialist, documentation,Inventory control, leadership, team leader, safety. Fast learner, goal driven, MicroSoft office proficient",CHEF
"JR PUBLISHER MANAGER Summary Media Buying Optimization Since September 2011 I've started work advertising companies. At beginning experience, I telemarketing activities allowed promote sell business' projects potential faithful customers. I began major work experience multinational corporation (in Milan). This gave several concepts procedures plan client's digital advertising campaigns. Customers I worked were: Calvin Klein, 20th Century Fox, Luxottica, Paypal, Indesit, Panasonic, Pernod Ricard, Burberry, Fastweb, Allianz. I worked Digital Manager's assistant. In January 2014 I started work Affiliation Marketing Agency. I scheduled email marketing campaigns relating several industries: finance, insurance, telco, travel, date, general products services. I charge following campaigns: Edenred, Poinx, Utet, Compara Meglio, Photobox, etc. I'm cheerful determined person. Also I'm inquiring person I like knowing news. I'm able manage work orderly precise way; I'm able work stressed situations I respect fixed deadlines. Career Objectives Highlights Driving license: B Key skills: Telemarketing Web Marketing (Display advertising, DEM) Knowledge Microsoft Office applications Good knowledge advertising software: NetBox, AdRelevance, Nielsen Audiweb, Amnet platform Good familiarity devices (mobile, tablet) Competitive analysis Strategies performance analysis Experience JR Publisher Manager Jan 2014 Mar 2014 Company Name Company Website: http://www.clickpoint.com/it/ Clickpoint Digital Marketing Company supports clients getting online campaigns terms Return Investment. Key responsibilities: Planning Direct Email Marketing campaigns Managing relationships publishers order to: define online campaigns pipelines; give suggestions best campaigns suitable reference database; define remuneration models Managing DEM campaigns targeted databases (on behalf advertisers) Monitoring controlling DEM's previews: sending kit details campaign; reception previews; customer approvals Marketing analysis clients' performances Campaigns' optimization. JR Digital Media Planner Nov 2011 Nov 2013 Company Name Company Website: http://www.aegismedia.com/ Aegis Media multinational media agency helps clients build consumer relationships communicating products brands effectively. Its services include communications strategy digital creative execution, media planning buying, mobile applications, SEO, brand tracking marketing analytics. Key responsibilities: Planning advertising campaigns desktop devices (mobile tablet) Setting data-mining competition data (target/product) Drafting proposals plan advertising spaces budget allocation Elaboration media plans Purchasing booking adv spaces relative documentation Processing sheets materials' technical specification creative agencies Verifying adv banner accuracy Constant check campaigns progress Sending planned format screenshots customers order certify online Arranging final report Post Evaluation (learnings builds future campaigns) Setting proposing strategies pre-campaign phases Analysis optimization internal processes client. Business developer Oct 2011 Nov 2011 ART STUDIO 3 s.n.c. Milan (ITALY) Company Website: http://www.artstudiotre.it/ Art Studio 3 Integrated Marketing Communication Agency. It offer several services: creation/restyling corporate image product concept; artwork copywriting; graphic design logos brands; creations advertising pages, brochures, catalogues, in-store elements, etc.; photographic services; public relations; studies packaging merchandising; video productions graphic animations; production tv, radio multimedia commercial contents; conception preparation stands show-rooms; design fashion collections. Key responsibilities: Acquisition potential clients promotion new creative projects Telemarketing activities keeping faithful customers Preparing sending presentations clients Customers portfolio management. assistant bank clerks Jun 2006 Jul 2006 Company Name Banca Popolare di Milano). Company Website: http://www.bpm.it/it-com.html Key responsibilities:. Assistance heads financial transactions (buying selling government securities, bonds, mutual funds, etc.). Acquisition knowledge roles working dynamics within financial department. Education Master Digital Social Media Marketing May 2014 underway Digital-Coach Institute Digital Social Media Marketing Diploma Accounting, Commercial Coder June 2007 Accounting, Commercial Coder ECDL European Computer Driving Licence Certificate June 2007 Istituto Tecnico Commerciale G. Maggiolini Milan (ITALY) Occupational skills covered: Economics, Mathematics, Computer Science Qualifications December 2013 Waystage 3 Certificate English Language June 2007 Degree Advertising Public Relations July 2011 Advertising Public Relations DIGITAL: SEO, SEM Display Advertising, Web Analytics; E-Commerce, Mobile Social Commerce, Email Marketing, Facebook Marketing; Inbound Marketing Lead Generation, Online Offline Strategies integration Languages Italian Languages: Italian (mother tongue) English (intermediate) Spanish (moderate) Interests Gym, Skiing, Travel, Dance Personal Information Skype: ale.deiulii Date Birth: 2 August 1988 Additional Information Skype: ale.deiulii Date Birth: 2 August 1988 Personal Interests Interests: Gym, Skiing, Travel, Dance Skills Acquisitions, Advertising, advertising (copy, ART, art direction, Agency, bonds, Branding, brochures, budget, c, Driving license, com, Competitive analysis, concept, copywriting, corporate communications, client, clients, data-mining, databases, database, documentation, Drafting, Driving, E-Commerce, Economics, Email, English, fashion, fast, financial, funds, government, graphic design, graphic, html, http, image, Italian, logos, Managing, Marketing analysis, market research, marketing, Marketing Communication, materials, Mathematics, media planning buying, media plans, merchandising, Office applications, multimedia, optimization, packaging, performance analysis, presentations, PR, processes, progress, promotion, proposals, Public relations, Purchasing, radio, reception, Recruitment, selling, securities, Spanish, specification, speech, statistics, strategy, Telemarketing, tv, Video, Website, Web Marketing, written",DIGITAL-MEDIA
"HR ASSOCIATE Summary Innovative artistic professional 6 years fashion industry, Energetic Recruiter self-motivated results-driven strong communication, analytical, problem solving reasoning skills. Highlights Trend emerging brand awareness Detail-oriented Apparel styling techniques Superior communication skills Strong creative design skills Self-motivated professional Superb attention detail Hiring retention Training development Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Experience HR Associate Jan 2015 Current Company Name － City State Recruit interview least 10 applicants per week. Answer employee questions regarding benefits company protocol well resolving issues. Conduct new employee orientation foster positive attitude toward organizational objectives. Direct personnel, training, labor relations activities. Identify staff vacancies recruit, interview, select applicants. Serve link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Cashier Captain Feb 2014 Sep 2014 Company Name － City State Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Operated cash register process cash, check credit card transactions. Administered point sale opening closing procedures. Offered exceptional customer service differentiate promote company brand. Offered direction gave constructive feedback motivate team members. Sales Associate Nov 2013 Feb 2014 Company Name － City State Explained information quality, value style products Influence customer buying decisions. Guided customers choosing items reflected personal style shape. Recommended merchandise based customer needs. Cashier, Shipment Associate Nov 2010 Jan 2014 Company Name － City State Computed sales prices, total purchases processed payments. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Operated cash register process cash, check credit card transactions. Replenished floor stock processed shipments ensure product availability customers. Administrative Assistant Aug 2011 Dec 2012 Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Maintained front desk reception area neat organized fashion. Dispersed incoming mail correct recipients throughout office. Organized files, developed spreadsheets, faxed reports scanned documents. Made copies, sent faxes handled incoming outgoing correspondence. 1st 2nd Grade Sunday School Teacher Oct 2009 May 2010 Company Name － City State Planned lessons created classroom materials instruct students Judaism. Established enforced rules behavior procedures maintaining order among class 18 students. Created enforced child-based hands-on curriculum promote student interest receptive learning. Education Bachelor Arts Culture Media Studies 2015 Eugene Lang College The New School Liberal Arts － City State GPA: GPA: 3.87 Dean's List (2011 2015) awarded maintaining 3.5 GPA higher per academic year Dean's Scholarship (2011 2015) awarded academic excellence Lang College Scholarship (2011 2015) awarded incoming student leadership potential continued maintaining satisfactory academic performance Minor Psychology 3.87 GPA Dean's List (2011 2015) awarded maintaining 3.5 GPA higher per academic year Dean's Scholarship (2011 2015) awarded academic excellence Lang College Scholarship (2011 2015) awarded incoming student leadership potential continued maintaining satisfactory academic performance University Massachusetts Amherst － City State GPA: Dean's List 4.0 GPA Dean's List Affiliations UMass Amherst Hillel Aug 2009 May 2010 New School Jewish Student Union Aug 2011 Present Volunteer City Seniors Social Club YMCA Feb 2012 Mar 2012 Notable Achievements Old Navy Credit Card Enrollments (2013) Recognized one top performers nation Old Navy Credit Card enrollments. Employee Recognition, Schnucks Supermarket Kaldi's Coffee In-Store Location (2009) Recognized top associates ""great customer service."" Skills Administrative Management, Problem Solving, POS, Human Resources, Time Management, Customer Service, Critical Thinking, Great Organizational Skills, People Skills",HR
"FINANCIAL CONSULTANT Summary A challenging opportunity allow contribute develop successful business partner, leveraging leadership, analytical, relationship building experiences. Experience 01/2010 Current Financial Consultant Company Name － City State Key point contact FP&A responsibility seven diverse rapidly growing lines business within Corporate Banking. Full balance sheet P&L forecasting responsibilities balanced balance sheet MMCOF levels. Business-level roll-up analysis around customer-level industry drivers, roll-on/roll-off analysis, extensive cross-sell portfolio, loan/deposit pricing. Plan/Budget coordination, presentations, proposals LOB finance leadership. Ongoing negotiation around performance improvement/efficiencies, expected growth. Automation daily balance sheet reporting, Plan templates, dynamic balance sheet/ P&L/reconciliation tools (VBA, Macros, SQL). Contribution bi-annual stress testing efforts/coordination. Training co-workers/business partners balanced balance sheet MMCOF methodologies. Point contact key aspects Canadian Initiative, helping coordinate domestic business groups international partners. 01/2008 01/2010 Financial Consultant Company Name － City State Responsible full balance sheet income statement analysis/forecasting/management reporting Private Banking line business consisting $43 billion deposit $34 billion loan portfolio. Key national business contact regional central management reporting, business drivers, pricing, ALCO, credit/risk, analytics, model development. Ongoing Wachovia merger/integration efforts. Development new reporting analysis tools within transitioning systems amongst new finance partners. Design implementation complex financial forecast models tools leadership finance partners nationwide, (Hyperion Essbase, Excel, VBA, MS Access) Communication presentations various finance, accounting, credit partners, positive feedback leadership peers. Automation streamlining time sensitive resource demanding processes including daily/monthly reporting, production, forecasting efforts. 01/2006 01/2008 Financial Consultant Company Name － City State Supervised nine staff constantly changing project goals deadlines. Responsible quarterly financial statement variance analysis $13 billion commercial real estate portfolio. Designed developed database solutions rapidly growing portfolio (queries, pivot table reports, Access forms, user interfaces, workflow management). Automated several processes resulting greater group efficiency accuracy. Primary contact quality assurance, training, database analysis, workflow guidance. Modeling high level trend reporting budgeting, vendor management, capacity planning purposes. Project lead involving analysis, training, communication domestic vendors, team members Wells Fargo India Solutions. 01/2004 01/2006 Financial Planning Analyst Company Name － City State Supported Certified Financial Planner clients establish individualized financial plans retirement, investment, insurance, long-term care, small business needs. Research, modeling scenario analysis clients financial planning presentations. Headed marketing, branding, website design projects privately-owned financial planning practice. 01/2000 01/2001 Intern Company Name － City State Researched potential lease sites comparables corporate clients. Assisted broker presentations maintained client relations. Education 2012 Masters Business Administration St. Mary's College California Business Administration 2004 B.S Management Science University California － City Management Science 2004 B.S General Biology University California － City General Biology Skills accounting, Automation, balance sheet, Banking, branding, budgeting, Budget, bi, capacity planning, credit, credit/risk, clients, client relations, database analysis, database, drivers, Essbase, finance, Financial, financial planning, FP&A, forecasting, forms, Hyperion, insurance, leadership, long-term care, Macros, management reporting, marketing, Access, MS Access, Excel, Modeling, negotiation, pivot table, presentations, pricing, processes, Project lead, proposals, quality assurance, real estate, reporting, Research, SQL, trend, variance analysis, vendor management, VBA, website design, workflow",BANKING
"OPERATIONS MANAGER Executive Summary A highly accomplished, versatile respected professional 12 years Terminal Operations Port Los Angeles. Terminal Operations time sensitive, high pressure, diverse environment collaboratively work customers, union work force, internal management along federal, state local agencies navigate myriad contract rules, regulations, lease agreements laws. As Operations Manager, I advanced knowledge working facets terminal operations; Customer Service, Rail, Vessel, Terminal planning yard functions. Initiated cost reductions, stream-lined dock work functions similar industrial designer reconfigured maximized use terminal space accommodate growth volume. Consistently achieves outstanding results complex situations building maintaining strong, loyal relations clients, colleagues staff. Being leader environment challenges think beyond simple choice reach impossible answers maintaining integrity moving parts. Core Qualifications Extensive knowledge operating aspects Vessel, Rails, Yard Terminal Operations. Dynamic Leadership-Team Building Staff Training Strategic planning Cross Departmental Communications Service Quality Improvement Customers Relations Budgeting Analysis, Forecasting Cost Reductions Productivity Reporting Contract Compliance Professional Experience Operations Manager 01/2002 Current Company Name City State Managed Yard Terminal Operations Center SuperIndendent RailRoad Department, Vessel Operations Customer Service Solicited operational feedback Union implemented recommendations, improved 23% Improvements productivity thus reduced operating budget $52M $48M year U.S. Customs Coast Guard grade 100% scanning inspection cargo within 24 hrs discharge Reduction turn-times averages (industry metric measuring efficiency) 30.15 minutes 28.33 minutes Vessel Operations: Managed 6 10 union bosses indirectly 70 clerks longshoremen. Redesigned traffic patterns improve safety cargo movement Cross-trained staff operational goals, payroll accuracy, policies inter-departmental communication Creates supportive team environment ideas valued Management Assistant 01/2000 01/2002 Company Name City State Fleet Service Clerk 01/1998 01/2002 Company Name City State Personal Fitness trainer 01/1997 01/2002 Company Name City State Responsible developing detailed exercise, dieting nutritional plans help clients reach fitness goals. My goals develop maintain client list interact new existing members encourage engage develop business. Education M.B.A Alternative Dispute 1 2008 Pepperdine University City State Alternative Dispute The emphasis MBA alternative dispute resolution focuses leadership, business negotiations (collective bargaining, arbitration mediation) conflict resolution. B.A Business Administration 1 1999 Whittier College City State Business Administration Peter D. Veazey Accomplishments Hazardous Materials Training Awareness Weber Readiness, 2050 John S. Gibson San Pedro, CA, 2013 2016. The course discusses awareness Hazardous Chemicals combined close proximity create deadly results. Driving Change, DDI, Ports America So Cal regional Office, 2013. This course helps leaders implement change workplace avoid problems plague 70% failed change initiatives. Driving Change provides skills resources leaders need accelerate process implementing change team members create agile work environment people open change. Leaders learn use three Change Accelerators turn resistance commitment inspire team members take ownership change. Conflict Resolution, The Works Consulting, Ports America So Cal Regional Office, 2013. Communication Dynamics Emotional Intelligence, Houston Partners International, Ports America So Cal Regional Office, 2012 Communication Leadership Success, DDI, Ports America So Cal Regional Office, 2013. This course introduces leaders essential interaction skills critical leadership success. These Interaction Essentials core behaviors leaders need effective many situations handle daily basis, coaching, delegating, driving change. Leaders learn meet personal practical needs team members communicate spark action others achieve business results. The goal leaders learn provide positive feedback recognizes motivates individuals teams well developmental feedback helps others get back track. Performance Management, The Works Consulting, Ports America So Cal Regional Office, 2011 Reasonable Suspicion Training, Prince Consulting, Doubletree Hotel, San Pedro CA, 2009. Provides awareness physical effects drugs alcohol witness symptoms. Helps front line managers reasonably suspect employee influence. Volunteer Orange County Makos, Defensive Coordinator, Fullerton, CA The opportunity coach opened eyes benefits encouragement leading thru adversity. The team wrought internal struggles lack trust team ownership. As Defensive Coordinator, I challenged convince defensive players trust work ethic offensive players verbally encourage play. In 2001, head coach ownership change 95% previous team returning, reshaped expectations built confidence thru competition. We finished year CFL Champions. AYSO, Coach, Long Beach, CA Coaching young children helped simplify instructions, gauge motivation child tailor approach build confidence. These key points, I learned coaching young older athletes crosses employees. People need consistent helpful direction improve performance ability hone craft. Athletes employees look coach boss leadership motivation help reach full potential. Skills arbitration, automation, budgeting, budget, concise, conflict resolution, client, clients, Customer Service, delivery, forecasting, government, leadership, MBA, mediation, negotiations, payroll, pick, policies, reporting, safety, scanning, staffing, strategic planning",FITNESS
"PROFESSIONAL HEALTHCARE REPRESENTATIVE Summary Dynamic sales professional delivering documented success driving product growth strong sales skills patient focus. Detail oriented, utilizing communication skills direct personable approach. Proficient handling new product launches inception completion independent collaborative work environments. Background encompasses almost 15 years experience pharmaceutical sales selling array specialties including general practitioners, internal medicine, family practice, endocrinologist, rheumatologist, neurologist, obstetrician/gynecologist, geriatric medicine, orthopedics, pulmonologist, gastroenterology, urology cardiology. Further call points made hospital accounts local territory. Additional professional experience includes nursing experience ranging surgical assistance care neonatal intensive care unit. Accomplishments 2017 People Culture Lead Atlanta East 2017 Awarded ""Championship Culture Award"" (Peer Selection) 2016 People Culture Lead Atlanta East 2015 Capital S card winner 2014 Capital S card winner 2011 Summit Winner Ranking 3/55 (141.63% Attainment) 2011 Contest Winner Q1 Kick Gear Contest (%NRx Volume Growth) 2011 Finished 2nd Q2 IEM MS-AL Surge Contest (Lyrica TRx Growth) 2011 Contest Winner 2nd Semester Team Contest (Celebrex TRx Growth) 2011 First Region hit 5% Market Share Pristiq 2009 Contest Winner 3rd Qtr Regional Market Share Contest 2008 Selected Representative State Medical Meeting 2008 Finished Top 25% 2007 Contest Winner 1st Semester First Class Travel Card 2007 Contest Winner Retention Bonus Territory District 2007 Finished 2nd Highest Exubera Sales 200 Searle Representatives 2007 Contest Winner Regional Summer Contest (Market Share Growth Lyrica Celebrex) 2007 Finished 9/200 Central Area 2006 Finished Top 15% Central Area 2006 Ranked #1 Central Area Celebrex Attainment (117.78%) 2004 Vice President's Cabinet Winner (Top 10%) 2004 Contest Winner Passport Paradise Contest 2004 Rookie Year Runner Up Skills Developed ""The History Celebrex"" timeline events Celebrex important sales process (Contents binder included every clinical study categorized GI, CV, efficacy, etc) Mentored numerous new team members Executed Teach Teacher Nurse focused initiative Exubera device drug education Earned numerous convention trips Led multiple POA special assignments district Experience Professional Healthcare Representative July 2003 Current Company Name 2017 Xtandi Ended year Ranked #15 162 2016 Awarded lateral transfer Atlanta East District 2015 Ranked 29/75 102.15% Lyrica, 107.32% Toviaz, 92.41% Viagra goal attainment 2014 Completed S1 at105.69% Celebrex, 108.13% Flector Patch, 106.77% Lyrica goal attainment 2014 Completed S2 106.78% Celebrex, 108.77% Flector Patch, 101.67% Lyrica 2013 Completed S1 101.12% Lyrica, 104.31% Celebrex, 84.09% Flector Patch goal attainment 2013 Completed S2 107.30% Celebrex, 89.71% Flector Patch, 104.40% Lyrica goal attainment Registered Nurse April 2003 July 2003 Company Name － City State Assisted daily patient management surgery scheduling, patient insurance claims prior authorizations, educating patients procedures, treatments, medications Registered Nurse April 2002 April 2003 Company Name － City State Surgical nurse responsibilities including surgical assistance, operating room management, recording events tasks surgery, acting patient advocate surgery Registered Nurse August 2000 April 2002 Company Name － City State Practiced Registered Nurse Neonatal Intensive Care Unit Education Training Bachelors Science Nursing May 2000 Mississippi College － City State Nursing Associate Arts May 1997 Hinds Community College － City State Skills emergency care, palliative care, patient advocate, surgery Additional Information Active member Junior Auxiliary 2006-2011. Chaired projects including Prom Closet, Buckets Happiness, Dental Days Sought implemented program called ""Challenge Day"" local schools focused combatting bullying facilitating positive school culture. Managed every aspect program including, limited to, securing funding, recruiting volunteers, working school counselors identify high risk students. Volunteer William's Wings, MS Diabetes Association, MS March Dimes",HEALTHCARE
"LECTURER, CHEF INSTRUCTOR, RESEARCHER, AND RECRUITER Professional Profile A goal-driven food service manager, dietitian, culinary professional specializing quick paced, high-volume operations, team building, systems improvement eager offer 15+ years experience towards maximizing productivity profitability. Highlights 6 years dynamic LLUH training employment Multi-unit manager 2,000-20,000 daily meals National international director 100 employees 500+ independent contractors Extensive experience managing audits Excellent communicator Adept computer skills Recipe modification specialist Zero-based budget management Accomplishments Experienced Operations Director Executive management 500 national international sales agent, grew portfolio start 12 million monthly processing volume. Experienced food service manager: CBS Studios multi-unit, single-unit manager Marriott concepts (including Bob's Big Boy Alley's Restaurants), Burger King. Participation Driven: Grew participation CBS Studios expanding audience services, increasing ready-made, redesigned customer flow increase speed service. Compliance Committed: Provided menu compliance policies food allergies CHOC Hospital Casa Colina Hospital drew upon best practices, well emerging evidence. Recipe Modification Specialist: Established compliant menus recipes kidney patients Kaiser Hospital include culturally relevant options. Farmer Focused: Connected Cal Poly harvest Taste Farm Store providing student opportunities nutritional education cooking demonstrations. Supported locally grown incorporating Rialto farmer Adams Acres Rialto Unified School District Dedicated Professional: Regularly attend conferences include Childhood Obesity Conference, California Dietetics Conference, Foods Nutrition Conference Expo, Experimental Biology. Professional Memberships The Academy Nutrition Dietetics, California Dietetics Association, Inland District Dietetic Association, School Nutrition Services Dietetic Practice Group School Nutrition Association Professional Experience 01/2013 Current Lecturer, Chef Instructor, Researcher, Recruiter Company Name － City State Created sustainable clinical nutrition resources patient care. Provided engaging lectures integrating nutrition foods earning highest peer evaluation. Integrated Affordable Health Care Act clinical impacts resources throughout lecture series. Provided dynamic cooking shows LLUH audiences 20-500 compliant protocol 02/2012 Current Professor Biology Nutrition Department Company Name － City State Constructed dynamic nutrition curriculum/syllabus consistent department standards. Tailored unique classroom activities enhance comprehension, participation, well foster communication. Created fluid engaging classroom instruction centered around cutting-edge presentations authored support assigned textbook, current evidence-based practices, guidelines. 09/2010 Current Nutrition/Chef Consultant Company Name － State Claremont USD Crafted signature recipes edible gardens presented recipes open house press, parents, children. Provided nutritional instruction teachers grades 6-12 support wellness policies. Authored nutrition services newsletter distributed campus wide. Rialto USD: Selected teach K-12 teachers project-based learning 3 year continuum fields nutrition, foods, health. Integrated leading edge science technology, crowd mapping, windshield survey, farm table. Resulted five unique lesson plans average reviews. Collaborating City Rialto, Healthy Rialto, RUSD staff bring GIS mapping district mutual benefit. Fontana USD: Created high-energy, televised food demonstration increase salad bar participation grand opening. Uniquely crafted carrot smoothies resulted nearly 100% participation salad bar. San Bernardino City USD: Partnered SACHS Clinic provide cooking classes Victoria Elementary bilingual audience. Coordinated fluid engaging evening instruction, resulted participation parents students. Created culturally relevant recipes nutrient-rich profiles. 06/2006 08/2009 Chef Instructor/Nutritionist Company Name － City State Created interactive curricula uniquely tailored children ages 4-16 include farm-to-table cooking. Synchronized specialty programs accommodated food allergies, ensuring accessibility all. Restructured banquet services 300+ Performance Night visitors. Education 2011 Master Public Health Nutrition Loma Linda University － City State 92354 2009 Bachelor Science Human Nutrition California State Polytechnic University － City 2006 Associate Science Culinary Arts Le Cordon Bleu － City State Credentials Certificates Registered Dietitian #1023289 ServSafe Management #11458213 Additional Information Community Connector: Founded largest community-based public safety organization well regarded throughout region recognized Senator Carol Liu 2014 ""Women Mean Business"" award Chief Police Paul Cooper City Claremont 2013 ""Community Hero"" LA County Fair award.",CHEF
"ENGINEERING MANAGER Summary To design, develop manage products field consumer electronics devices, networking protocols, internet applications connected devices. Vision create personalized experiences based machine learning. Highlights Linux, Unix, RTOSs OS 9 VxWorks, DOS, MS- Windows, Socs related media players set tops --Broadcom, Intel, STMicro, Sigma Design Microprocessors/micro controllers -- ARM, MIPS, 8088, 8087, 8031, 8051 Digital analog hardware Streaming, playback, Live, VOD, HLS, MP4 HTML5 MSE. EME, Video tag, MHP, OCAP, Blu-ray, BD-J, java security framework. XML C, C++, Visual C++, Visual Basic, Assembly, Java J2ME CDC, PBP ), JVM ODBC, DAVID JSON RPC, REST SOAP. NASC, Linux containers LXC Control theory Familiarity machine learning techniques logistic regression, Neural networks Familiarity Machine learning packages Tensorflow, DL4J openCV Familiarity CUDA computer vision Matlab, Octave Complete Life cycle development products mass deployments Middleware, applications, Device Drivers, Hardware,multimedia streaming playback, consumer electronics, cable, industrial power plant automation. Advanced knowledge embedded systems Interface design implementation Advanced knowledge content protection systems Architect consumer electronics products related multimedia networking. Porting embedded web browser based systems. Agile Development process Contributing specification groups. Managing open source code associated licensing rules. Master's thesis adaptive control, penchant machine learning Managing cross functional cross vendor development, interfacing customers,Building teams, mentoring team members. Managing offshore teams. Accomplishments Instrumental building first generation Blu-ray players. Led development BD-J stack, one complex piece software Blu-ray player. Led architecture development platform software Nucleus middleware Seachange, managed large teams spanning multiple projects. ​ Helped architect develop high performance software set-top platform tight deadline. Responsible representing Pioneer technically CE industry member OCAP specification group suggesting fundamental changes spec satisfy needs CE industries cable market. Developed excitation control system alternators, built complete hardware software product. Experience Engineering Manager November 2010 May 2016 Company Name － City State Managing multiple work streams teams related platform software development set-top boxes. Interacting customers, vendors multiple cross functional groups. Managing product development supporting deployment products. Evangelized led development new middleware solution OTT multimedia playback set-tops. The middleware designed responsive user experience, minimum copy transfer buffers along playback/record pipelines, high performance playback multiple contents several video windows content security. The middleware driven JSON APIs routed mini web server. Led team developing cutting edge platform software solution set-top box MSOs. The software several features like HTML5 UI webkit/QT, home networking, DVR, content protection, DRM playback 2nd screens like iPads etc. Software deployed Broadcom SoC Liberty Global Poland Czech republic. Worked EOS flavor product going deployed countries Europe end year. Worked optimizing stack low latency wrt resource management channel changes. Also worked leading team developers towards development software components headless gateway product home networking new Intel Chipsets. The middleware driven JSON APIs routed mini web server. Led group towards porting Comcast RDK platform ST Micro SoCs set-tops. Led group towards porting/development software RDK platform RNG150 Comcast platforms. ​ Engineering Manager, Architect January 2004 November 2010 Company Name － City State Worked development technologies field consumer electronics. Led team engineers towards development BD-J stack Blu-ray Players. Wrote initial code core modules like file system application management, led development modules stack security framework, JMF Java TV subsystem, interactive audio, graphics subsystem (based AWT, HAVi DVB extensions) BDJ specific modules. Led efforts certifications required BD-J JAVA, BD+, BD-J APIs ). Worked supporting product market shipment. Played critical role development architecture OCAP middleware, technology later sold third party. Contributed specification group OCAP. Worked architecture application framework, security framework file system modules, architected wrote code complex component OCAP DSM-CC file system. Development Advanced Media Player, media player Blu-ray player core network enhanced functionality video playback, music, photo management local remote content, music recommendation features client device help remote server cloud. Also worked architecture making closed open source code co-exist within system. The media player modeled driven Restful JSON APIs. Senior Software Engineer April 2000 January 2004 Company Name － City State Worked towards development various technologies related interactive TV set-top boxes different markets. DTV4.0 (Sheep) compact client development Comcast PACE Daytona Box GI headend. Dynamic Internet Protocol Interface (DIPI) client DTV Navigator support Inband IP data transfer set-top via IPGateway. Various types IP access options viz Force Tuning, Channel tracking developed. IPGateway development, I worked basic DSM-CC session protocol implementation provision continuous feed sessions inband pipe Scientific Atlanta DNCS (Digital Network Control System) also provisioning Power TV DIPI clients CFSs. Micro 1.0 Micro 2.0 clients featuring Java based TVGuide, VOD, micro browser TVTicker. My responsibility develop Tuner, MPEG Java APIs, porting VOD client, TVGuide-CA java layer, TVGuide integration, enhancement data service integration bug fixes. Worked feature displaying MPEG I/P frames dynamically updated carousel content Liberate server. Other part responsibility project write glue layer micro JAVA virtual machine applications using Multicast File System protocol tune data/video channels I/P frames. Education M.Tech Control Systems 1988 Indian Institute Technology － City India Control Systems B.E Electrical Engineering 87 Devi Ahilya University － City India Electrical Engineering Course Machine learning 2016 Coursera Stanford USA Skills Lead Development, build teams, mentor, interface customers vendors, architect end end. Develop products consumer electronics, digital TV, industrial automation, control systems C, C++, JAVA, JVM, Embedded Linux, LXC, Device Drivers Working Socs, RTOS OS9, VXWorks DVB, MPEG, H.264, HLS, MP4 JSON, REST, SOAP, XML,SNMP,TR069 Microcontrollers, hardware Matlab, Octave Mathematical modeling. Integrating content protection systems Agile Methodologies, Scrum, SDLC, project planning management, leadership",ENGINEERING
"BUSINESS DEVELOPMENT ASSOCIATE Executive Profile Award-winning sales executive international sales experience. Skill Highlights Professional Experience Business Development Associate January 2015 Current Company Name City State Responsible prospecting developing relationships unqualified, qualified sales leads Market Master, Sales Force, cold calls networking. Generated 60 70 sales calls per day distributed sales materials appropriate future clients. Secured appointments District Mangers I assigned to. Built relationships District Managers worked together securing new leads securing appointments proper contact client qualified would assist way win sale. Managing Director January 2000 January 2015 Company Name City State Marketing Management Company telemarketing firms hospitality\hotel industry. Projects include, Accelerated Financial Center, LLC, M.R. Carter, LLC, The Ramada Inn, Stuart, FL, The Tourist Information Center Martin County Stuart, Florida. With MRC, I contracted MR Carter LLC, Accelerated Financial Center, LLC. Responsible telemarketing functions sales, sales relationship building administration million dollar company's handled consumer credit card interest rate reductions Federal Credit Cart Act. At Ramada I responsible Guest Services, Group Sales, Conference Services Catering Restaurant Management Annual 4 million dollar budget. I also instituted program cold calling utilizing CRS Ramada prospect potential clients, sales promotion, client relationship development. This done also variety marketing methods. At Information Center, I owned managed office I-95 exit, primarily I also sales prospecting calls potential clients would utilize rack sales department. This organized County, hotel community throughout State Florida also FLAUSA State Florida itself. General Manager January 1999 January 2000 Company Name City State Developed operated small thirty room upscale resort. Responsible guest services, rooms, operations, accounting, sales marketing. Developed strong sales prospecting follow program new clients new prospects sales avenues included public relations consumer awareness. First year annual revenue produced $400,000. Director Sales January 1997 January 1999 Company Name City State Responsible sales marketing staff sales aspects resort. This included public relations, client base relationship awareness building staff training follow sales promotion processes. Property's annual revenue exceeded 10 million. Director Travel Industry Sales January 1990 January 1997 Company Name City State Indian River Plantation Resort Yacht Harbor. Manager Duty, Group Sales Manager, Director Travel Industry Sales (Domestic International). Was leading Group Sales Manager four years. Was appointed 1995 Director developed International Domestic leisure markets. This portion leisure market room revenue increased 2 million 18 months. Senior Group Sales Manager January 1980 January 1990 Company Name City State Management Trainee, Director Conference Services Catering, Group Sales Manager Resort Manager Duty. Trained departments property. Responsible groups, group bookings held property involved Midwest, Northeast, Florida markets. Instituted strong awareness sales process produced positive results property's bottom line. Annual revenues exceeded 60 million dollars. Leading Group Sales Manager, exceeding goal production 5 years. Assistant Manager January 1975 January 1980 Company Name City State Concentration group, front back house, Food Beverage Division. Primary employment College. Education B.S.B.A Management Xavier University City State Management M.B.A Marketing Finance 1978 Xavier University City State Marketing Finance Interests YMCA Martin County, Molly's House, Hibiscus House Children, Council Arts Martin County, Economic Council Martin County, Sunshine State Games The Treasure Coast, Stuart Main Street, Pineapple Festival Jensen Beach, Special Olympics Martin County, Academy Travel Tourism Martin County, The Treasure Coast Tourism Committee Council Chambers, The Hutchinson Island Tourism Development Council Committee Martin County St. Lucie County, Sunfest Palm Beach, The Jensen Beach Chamber Commerce, The Stuart\Martin County Chamber Commerce, The Hobe Sound Chamber Commerce Chili Cookoff, The Junior League Martin County Travel Auction, The Palm Beach Hospitality Sales Marketing Travel Auction, The Jensen Beach Chamber Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis Jensen Beach Dow Finsterwald Golf Classic Travel Auction, The Jensen Beach Oak Tree Program The Jensen Beach Chamber Commerce, The Martin County Cultural Arts Travel Auction Artsfest, The Academy Travel Tourism. Professional Affiliations American Hotel Motel Association Palm Beach Martin County, Hospitality Sales Marketing Association International Palm Beach (Lifetime Honorary Advisor), Hutchinson Island Tourism Committee Treasure Coast, The Stuart\Martin County Chamber Commerce, The Jensen Beach Chamber Commerce, Skull International Palm Beach, The Chamber Commerce Palm Beach, The International Game Fish Tournament Observers The International Game Fish Association. Memberships FLAUSA Kiwanis International Jensen Beach, Historical Society Martin County, Hotel Motel Association Martin County Palm Beach Hospitality, Sales Marketing Association Palm Beach, Hutchinson Island Tourism Committee Treasure Coast, The Stuart\Martin County Chamber Commerce, The Jensen Beach Chamber Commerce, Skull International Palm Beach, The Chamber Commerce Palm Beach. Additional Information Volunteer Services: YMCA Martin County, Molly's House, Hibiscus House Children, Council Arts Martin County, Economic Council Martin County, Sunshine State Games The Treasure Coast, Stuart Main Street, Pineapple Festival Jensen Beach, Special Olympics Martin County, Academy Travel Tourism Martin County, The Treasure Coast Tourism Committee Council Chambers, The Hutchinson Island Tourism Development Council Committee Martin County St. Lucie County, Sunfest Palm Beach, The Jensen Beach Chamber Commerce, The Stuart\Martin County Chamber Commerce, The Hobe Sound Chamber Commerce Chili Cookoff, The Junior League Martin County Travel Auction, The Palm Beach Hospitality Sales Marketing Travel Auction, The Jensen Beach Chamber Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis Jensen Beach Dow Finsterwald Golf Classic Travel Auction, The Jensen Beach Oak Tree Program The Jensen Beach Chamber Commerce, The Martin County Cultural Arts Travel Auction Artsfest, The Academy Travel Tourism. Skills accounting, budget, cold calling, Credit, client, clients, staff training, Financial, Director, marketing, Market, Marketing Management, materials, Excel, office, Outlook Express, Power Point, win, Word, networking, processes, promotion, public relations, relationship building, Restaurant Management, Sales, Sales Manager, telemarketing",BUSINESS-DEVELOPMENT
"RECEPTIONIST AND VETERINARY TECHNICIAN Summary Dedicated focused Office Administrator excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Receptionist answers high volume incoming calls handling in-person inquiries clients colleagues. Flexible hardworking drive succeed. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention detail Self-directed Time management Professional mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading QuickBooks expert AR/AP Medical terminology Mail management Self-starter Motivated Dependable Power Point proficiency Outlook proficiency Internet research Dedicated reputation consistently going beyond required Experience Receptionist Veterinary Technician June 2007 September 2014 Company Name － City State Scheduled surgeries routine appointments Drew blood samples Developed X-rays Managed inventory documentation Ordered medical supplies animal food Administered vaccines, medication performed lab tests Assisted surgeries euthanasias. Administrative Specialist Personal Assistant May 2013 December 2013 Company Name － City State General administrative responsibilities included coordination calendars (scheduled coordinated arrangements meetings, anticipated conflicts needs), processed expense reports, regular communications cross-functional departments. Provided systems support, establishing appropriate documentation tracking business processes include budget reports, updating church members New Songs custom computer program, CCB Demonstrated excellent knowledge skills specific commonly used office software (e.g., MS Office, Excel, Power Point), expert knowledge New Song Community Church's specific processes (e.g.,CCB.), kept current training upgrades. Created mail distribution process maintained daily basis Used appropriate discretion management information managed confidential New Song Community Church's information professional manner. Balanced tasks, activities, productively set priorities projects conjunction pastor's needs. Understood strategic business objectives Assimilation within church including managers staff execute appropriate administrative tasks accomplish business objectives productively. Created maintained spreadsheets accurately track expenditures project. Administrative Executive Accountant February 2013 December 2013 Company Name － City State Provided excellent customer service clients. Provided assistance staff performing general office work filing, scanning, printing invoice processing. Prepared invoices, billed clients, initiated payment plans necessary. Provided constant telephone, in-person, e-mail contact customers. Responsible managing office (answered phones, filed, prepared monthly financial reports financial analysis, etc.). Presented quotes customers communication services Accountable cash transactions, balance incoming revenue daily basis. Managed accounts receivable accounts payable use Quicken Books. Fitness Executive Corporate Sales Representative November 2011 December 2012 Company Name － City State Engage members prospective members product sales promotions. Schedule preventative maintenance vendor management Maintain corporate partnerships drive lifetime membership sales. Responsible daily currency handling. Ability perform CPR use AED. Greet assist members staff needs issues arose within club daily basis. Education Associates Degree Business Management 2007 Harford Community College － City State United States Emphasis Business Management Biology Emergency Medical Technician-Basic, Emergency Vehicle Operator, CPR/AED Certified Fire Science 2005 Maryland Fire Rescue Institute － City State United States Diploma 2004 North Harford High School － City State United States Graduated honors Presidential Academic Achievement Award Student government representative Interests Chiari Syringomylia Foundation: As sufferer member Chiari Syringnomylia Foundation organization I hold dear heart. I promoted, fund-raised organized charity walks. I gotten corporate sponsors donors well organized doctors speakers present educate subject. Bel Air Volunteer Fire Company: As member Bel Air Volunteer Fire Company, I trained provide emergency medical care, maintain composure stressful high intensity situations. I also taught defense yet safe driving ambulance well filing proper state documentation. I also served support fire stations community functions. Habitat Humanity: As active participant Habitat Humanity, I helped rehabilitate, restore build housing less fortunate local community. I learned sense community, hard work, dedication appreciation. March Dimes As participant volunteer March Dimes, I fund raised hundreds dollars babies children Diabetes. I also walked numerous miles honor. I worked registration tables water booths. Skills AR/AP, administrative, billing systems, business processes, CPR, excellent customer service, filing, financial, insurance, inventory, Excel, MS Office, Outlook, Power Point, Microsoft Word, Internet research, policies, processes, protocols, Quick Books,",FITNESS
"TEACHER Summary Child care professional background Family Support Specialist Teacher looking join growing service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received Certificate Appreciation dedication service outstanding performance August 2004. Received Certificate Completion Los Angeles Southwest College. Experience Teacher 08/2014 Current Company Name City State Provide children ages 3 5 years old learning environment experiences help develop socially, physically, emotionally manner appropriate age stage development. Promote family engagement child's education well being. Provide training guidance parent classroom volunteers. Make minimum two home visits child's family hold minimum two parent conferences year. Assist parents organize implement parent activities; encourage, facilitate, support parental involvement aspects Head Start Program Assist transition kindergarten child care school placement. Prepare maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, others directed, using proper spelling accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service pre-service meetings, meetings directed. Carry authorized emergency safety procedures administer first aid. Comply State California Health Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies procedures, applicable state federal regulations. Home Visitor 09/2008 06/2014 Company Name City State Identified, recruited enrolled families participation HS Program. Worked caseload ten (10) twelve (12) families going family home every week least ninety (90) minutes per family per week. Consulted families staff identifying family's child's challenges/needs; explores solutions; Worked parents develop weekly home visits weekly activity plans based child's assessment identified family needs; Planned, participated implemented socializations twice month. Worked parents establish Family Partnership Agreement assists attaining established goals. Fostered view practice parents child's first teacher reinforced concept practical suggestions, Acted liaison advocate community resources HS families; Helped families necessary arrange keep medical dental appointments required HS; Performed duties assigned. Youth Counselor/ Family Support Specialist 06/2004 09/2008 Company Name City State Recruit enroll families program. Developed maintained meaningful, productive relationships providers families. Secure informed consent family participation program evaluation. Conduct periodic home visits assess family resources needs. Refer link children parents needed services. Maintain enrollment throughout program year various recruitment strategies. Work collaboration program staff specialists monitor, track, coordinate services children families. Assist parents understanding implementing Family Partnership Agreement order encourage promote overall development, including achievement self-sufficiency, well positive developmental outcomes children. Collaborate staff facilitate children's transitions. Assist outreach families recruitment infants children disabilities program. Collaborate Mental Health Specialist (MHS) refer specific resource agencies ensure health nutrition needs infants, children, families addressed. Participating Early Education Expert lead teams education, family support, support staff (i.e., mental health, disabilities) plan implement targeted intensive interventions children displaying challenging behaviors Communicate education care staff regarding infant/child's progress classroom. In collaboration classroom teacher, implement protocols follow on. Program worker 06/2002 09/2004 Company Name State Assist program director supervising instructing youths program. Ensure health information date. Maintain proper control suitable safe environment assigned areas. Participates staff development trainings. Maintain records document services timely manner. Enter service data management information system. Participate local statewide evaluation, ensure compliance state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, planning meetings. Prepare periodic progress reports (weekly, monthly required. Education Child Development Site Supervisor's Permit. Child Development 2012 South West College City State United States Of America Bachelor Arts English Language 1999 University Jos City State Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching Computing.",TEACHER
"EXPRESS SCRIPTS Summary Responsible mature Retail Sales Consultant thrives fast-paced environments. Enjoys working part team achieve sales goals. Accomplishments Fulfilled supervisory duties Store Manager vacation. Named ""Employee Month"". Received numerous “exceeds expectations” ratings performance reviews. Met monthly sales goals numerous months. Supervised team three staff members. Experience Express Scripts September 2015 Current Company Name － City State Exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction. Fielded average [number] customer service calls per day. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Prime Communication (AT&T Authorized Retailer) January 2015 September 2015 Company Name － City State Created strategies develop expand existing customer sales, resulted 20% increase monthly sales. Initiated daily store counts, orders acquired proper products Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Radio Shack November 2013 January 2015 Company Name － City State Operated cash register process cash, check credit card transactions. Computed sales prices, total purchases processed payments. Described merchandise explain operation merchandise customers. Replenished floor stock processed shipments ensure product availability customers. Facilitated monthly quarterly physical inventory counts. Administered point sale opening closing procedures. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Worked team member provide highest level service customers. Maintained friendly professional customer interactions. Education High School Diploma Business/ Computers Camden County High School － City State Skills Administrative Cash handling Excellent communication interpersonal skills Detail-oriented merchandising Self-motivated 70 WPM",ADVOCATE
"STAFF ACCOUNTANT Skills Income Statement, Balance Sheet, Budget expense vs. Actual Expense, necessary prepare Income Statements Special Events Yearly: Compiles information Assists preparing Annual Budget utilizing Microsoft Office, QuickBooks Excel Experience Company Name Staff Accountant 01/2012 06/2014 Responsible review compilation financial information multiple businesses, Monthly adjustments, Closing entries, Financial Statements, Process Payroll, Completing 1040 Individual tax returns, Compose correspondences IRS NYS address settle client tax issues. Book Keeping: Entering Expenses Revenue information, Bank Credit Card Reconciliations Sales Tax: Complete sales tax reporting payments individual companies quarterly basis Adjusting Entries: Balance Sheet Accounts, Including Recording Depreciation, Interest Expense, Accounts Receivable Accounts Payable, Owners Equity Accounts Complete Closing Entries quarter year end needed Complete Financial Statements Budget Analysis: Completed yearly comparisons assisted budget planning individual business based financial statements businesses growth throughout year. Supervise Administrative Payroll Clerks: Responsible train supervise 1 full time 2 part time employees general office operations assist data entry payroll information Payroll: Processing Weekly, Bi-Weekly, Monthly Payroll multiple companies Complete weekly, bi-weekly, monthly Electronic Federal Tax Payments 941, 944 NYS-1 payments multiple companies Complete Quarterly year end reports: Federal 941, 944, NYS 45 Reports multiple companies Software Proficiency: QuickBooks, Asset Manager, Pro Series, Microsoft Office Excel, Outlook, Word applications. Company Name Executive Administrative Assistant 01/2006 01/2012 Manage administrative financial duties United Way Montgomery County. Working secretary Board Directors; Assist Executive Director aspects campaign event planning. Software Proficiency: QuickBooks Microsoft Office: Word, Publisher, Outlook, Excel, Power Point applications Payroll: Process weekly payroll Monthly Electronic Federal Tax Payments 941 NYS-1 payments Book Keeping: Entering Expenses Revenue information, Bank Credit Card Reconciliations. Company Name Payroll Benefits Administrator Benefits Clerk Office Supervise direct aspects payroll including senior payroll clerk, payroll benefit clerk account clerk data entry employees 27 departments 500 employees within county. This includes 4 different bargaining agreements different lag periods weekending date Payroll: Manage Payroll Process bi-weekly payroll Train oversee senior payroll clerk payroll data entry clerks 27 departments within county Process bi-weekly payroll 500 employees utilizing computerized New World dot net system Complete Federal 941 NYS-45 tax reports quarterly complete year end submissions Reconcile create W-2's Supervise Payroll Review address changes made Health, Dental, Flexible Spending made employees retirees files correlates individuals bargaining agreements Approve review payments Insurance benefit account payables Grant Funding: Assist reports individual departments within county complete grant funding request. This may include actual cost past year projected costs coming year. Budget Development: Assist Personnel Director track report Wage Fringe costs employees current retires 3 year budgeting costs analysis. This includes wages, insurance, FICA, Medicare, NYS Retirement contributions, insurance, dental costs. Manage Affordable Care Act reporting: Work Benefits compliance administrators Benetech ensure federal reporting requirements met GASB 45 Reporting: Assist county Treasurer Milliman Actuaries track report information 250 retirees Health costs changes throughout year. This includes completing census data active retired employees help complete required GASB reporting. Education Training ASS Business Accounting May 2012 Fulton-Montgomery Community College City State Business Accounting Individual Studies Certificate August 2006 Skills dot net, Accounts Payable, Accounts Receivable, Administrative, Balance Sheet, Benefits, Book Keeping, Budget Analysis, Budget Development, budget planning, budgeting, Budget, Bi, Closing, Credit, client, data entry, Equity, event planning, Special Events, Financial, Financial Statements, general office, Insurance, Director, Excel, Microsoft Office, Office, Outlook, Power Point, Publisher, Word, payables, Payroll, Process Payroll, Personnel, QuickBooks, Recording, reporting, Sales, Tax, tax returns, year end",ACCOUNTANT
"EXEC DIRECTOR OF SALES, CONSULTANT, STRATEGIST Executive Profile 10+ year proven track record Digital, Mobile, Social, Business Development Sales Leadership experience, working top tier clients agencies revenue generation, sales team management, across Retail, CPG, QSR, Electronics, Entertainment, among verticals, leading sales teams exceeding quota new market expansion Skill Highlights Business development leader Sales team management Revenue market expansion Self-motivated Leadership/communication skills Negotiations expert Market research analysis Customer-oriented Core Accomplishments Sales Management Leadership Built managed sales teams $25MM annual quota achievement Business Development leadership Business Development Expertise Spearheaded programs increased revenues 150% YoY successfully expanded new markets territories Professional Experience Exec Director Sales, Consultant, Strategist Current Company Name － City State Work clients agencies build implement in-market strategies extend revenue streams across digital, mobile, social messaging channels Drive revenue across Retail, CPG, e-Commerce, Technology, Entertainment clients Manage Develop go-to-market strategies positioning achieve optimal goals Build Mobile Social Planning, Marketing Messaging Strategies via Multi-Platform Omni-Channel execution, also executed digitally via live on-the-ground events Develop Strengthen Strategic Partnerships across disciplines tech partner organizations. Advisor, Strategy, Business Development, Sales Media Marketing Strategist. Current Company Name － City State Drive Business Development Strategy sourcing new client relationships. Develop holistic digital media strategy execution, across Mobile Digital companies developing solutions expansion new marketplace penetration endeavors. Manage Develop go-to-market strategies positioning achieve optimal goals. Sales Team Management, Regional Sales Manager Company Name － City State Manage sales 10 selling Cross-Screen Digital Technology RM Solutions across PC, Mobile, Video, Social, Advanced Dynamic Ad Serving, Creative Services. Manage $25MM annual revenue across Eastern Region, forecasting budgets, managing goal across team, individual account leadership oversight. Deliver 115% goal drive revenue Media Creative Agencies Client Direct. Develop key strategic partnerships across disciplines, platforms, selling verticals. VP, Senior Director Mobile Sales Strategy Company Name － City State Manage sales efforts lead team account campaign sales management Develop Report revenue growth C-Level management, directly President, also CEO organization Lead Mobile Tablet Strategic Executions manage entire Sales process Agencies, Clients, Publishers, Networks end clients media partners Manage solidify top partnerships agencies Mobile Ad Serving Rich Media Develop large book agency/client business grow revenues 150% annually YOY Senior Director Sales, Mobile Solutions Specialist Company Name － City State Present sponsorship sales offerings, Manage execute deals top agencies: Mediavest, Mediacom, Mindshare (Joule), Carat, Media Contacts (Mobext), Ogilvy, BBDO, Mullen. Lead conceptualization implementation multiplatform campaigns strategic initiatives key partners, including VH1, Bose, IKEA, Slim Jim, Ford, Coke, Six Flags. Work closely creative development, marketing, sales, operations increase campaign success optimize performance. Build cross-platform revenue forecasting, create campaign management platform featuring brand sponsorship integration offerings across multiple disciplines. Manager, Eastern Sales Business Development Company Name － City State Build develop sales territory top agencies brands, increase revenues digital content organization, exceeding sales goals 110% Develop integrated programs campaign executions top tier brands, manage entire sales processes Successfully closed integrated deals including Walmart, P&G, Nestle, Aquapod, HP Produce enhance actionable marketing material product collateral external industry consumption, present agencies clients ensure successful sell-through. Cross-Platform Digital Media Advertising Sales Company Name － City State Work agencies clients advertising across MTVU online properties develop agency client relationships, conjunction Cable partners Build sponsorship packages across digital integrations television offerings, develop compelling visual collateral, incorporating analytics, campaign reporting Create deliver strategic sales plans secure digital deals across multiple key verticals Strategize upper management agency buyers fostering/growing top accounts Manage cross-functionally across departments, driving TV platforms digital sites Commercial Producer, Production Manger Company Name － City State Work top Madison Avenue Ad Agency Produce TV Commercial Animatics produced live on-air commercials Fortune 500 companies. Manage entire production process throughout commercial shoots, securing crews production staff, vendors, aspects pre- physical production. Education MBA Management Media Communications Management, Finance 2012 Fordham University Graduate School Business GPA: GPA: 3.9 GPA: 3.9 BS Media Communications Film Production/Direction 1999 Syracuse University, S.I. Newhouse School Public Communications GPA: GPA: 3.8 GPA: 3.8 Media Communications Film Production/Direction Skills Sales Management, Business Development Strategy, Client Agency Focus, Creative Development, e-Commerce, Forecasting, Leadership, Managing, Marketing, Messaging, Positioning, Process Driven, Reporting Analytics",DIGITAL-MEDIA
"SR. GRAPHICS DESIGNER Summary I working graphic designer Vanderbilt University twenty years. Additionally since 2013, I supervising/advising team anywhere ten 17 student designers perform work Vanderbilt students student groups. Highlights InDesign Photoshop Illustrator Quark Microsoft Word, Acrobat Designing four-color Photo manipulation retouching Illustration wordmark design Accomplishments Awards: Second Place Great Performances Vanderbilt 2006-07 brochure Association College Unions International First Place Best Calendar 2006-07 Association College Unions International -Region 5 First Place Great Performances Vanderbilt 2001-02 brochure Association College Unions International Second Place Homecoming Ad 2001-02 Association College Unions International Experience 02/2007 04/2017 Sr. Graphics Designer Company Name － City State Graphic design work offices within office Dean Students including brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts, logos, banners, et.al. This involves work following departments: Active Citizenship Service; Arts Campus Events; Assessment Special Projects; Black Cultural Center; Center Student Wellbeing; Chaplain Religious Life; Office University Central Administration; Conferences Office; Greek Life; Housing Residential Education; Inclusion Initiatives Cultural Competence; International Student Scholar Services; LGBTQI Life; Project Safe Center; Reservations Events; Student Accountability, Community Standards, Academic Integrity; Student Centers; Student Leadership Development; Student Organizations; Transition Programs; Margaret Cuninggim Women's Center; sometimes projects outside DOS specially requested Dean Students. Conduct research collect information design projects. Assist development implementation marketing public relations plans strategies; write brochures, news releases promotional materials; handle details production. Supervise, train, assign work ACE student workers. Compile data preparation budget. Contact printer orchestrate final outcome design products. Contact vendors professionals preparation design marketing projects. Attend marketing and/or related seminars related programs Dean Students. 01/1996 01/2007 Marketing/PR Specialist Company Name － City State Graphic design work Student Campus Events within Office Dean Students including brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts, logos, et.al. Areas include Great Performances Vanderbilt, Greek Life, Vanderbilt Dance Group, Sarratt Gallery Vanderbilt, Sarratt Studio Arts, Vanderbilt Homecoming, International Lens, more. Conduct research collect information design projects. Assist development implementation marketing public relations plans strategies; write brochures, news releases promotional materials; handle details production. Supervise, train, assign work two student workers. Compile data preparation budget. Contact printer orchestrate final outcome design products. Contact vendors professionals preparation design marketing projects. Compose press releases edit text. Coordinate, update maintain mailing lists. Attend marketing and/or related seminars related programs Sarratt. 01/1994 01/1996 Secretary III Company Name － City State Update maintain mailings functions relating Student Center. Prepare mailings distribution. Coordinate, update maintain mailing lists. Compose press releases edit text. Track history performances presented Sarratt. Prepare time sheets employees. Answer phones, file substitute cashier. 01/1988 01/1992 Manager Company Name － City State Oversee gallery operations. Prepare openings, i.e., publicity related mailings. Sell works art follow payment artists. Write press releases follow contacts. Create maintain database tracking works art. Prepare bulk mailings promotional purposes. Create filing system, prepare payroll sale tax forms. Maintain office building supplies. Collect rent handle tenant related problems. Oversee custodial services. 01/1977 01/1988 Secretary III Company Name － City State Support Director Management Information Systems User Support Services. Compose prepare memos, letters, reports etc. Set maintain departmental files. Handle confidential material personnel files, employee turnover reports. Reconcile monthly departmental budget variances. Handle travel arrangements coordinate business calendar. Maintain assignment personal computer logs. Education B.A English Indiana University Pennsylvania － State English Interests Art related environments: painting, collage, gallery going; reading; music related events Skills Academic, Acrobat, Photoshop, ads, Arts, art, banners, brochures, budget, cashier, color, Conferences, database, Designing, DOS, edit, filing, forms, Graphic design, Greek, Illustration, Illustrator, InDesign, Leadership Development, letters, logos, logo design, Lotus 1-2-3, Director, mailing, marketing, materials, Office, Microsoft Word, works, Management Information Systems, news releases, Paradox, payroll, personnel, Photo manipulation, posters, press releases, printer, promotional materials, public relations, publicity, quality, QuarkExpress, research, seminars, tax, User Support, Answer phones, travel arrangements",DESIGNER
"SUBSTITUTE PARA PROFESSIONAL Summary Professional management experience exceptional people skills. Versed Relationship Management Human Resource Management. Desires challenging role Administrator busy productive environment. Highlights Operations management Excel process development implementation Reports generation analysis Training development Project management Proficiency Human Resource Management Relationship management File/records maintenance Event planning scheduling Microsoft Office Accomplishments Named Employee Year PLP Composite Technologies Inc. performance beyond executing dedication, problem resolution, communication relationship management business crisis. Recognized monthly Pampered Chef publication consultant nationally achieving third highest sales single show. Experience Substitute Para Professional Current Company Name City State Assist classroom teachers Pre-School Grade 8. Guide students reading, writing, math, science computer technology small groups one one. Present classroom partner teacher presenting reviewing lessons. Accompany students transitioning Unified Arts classrooms. Founder Creative Director 03/2005 Current Company Name City State On site event photography private photo sessions. Coordinate shoot photographs sports leagues. Create custom slideshow productions using various forms video print media, still photos, music. Create custom video presentations using client's existing video footage. Personally consult client obtain background detail production's subject create accurate personal portrayal productions story. Create expand returning group clientele. Design implement marketing advertising campaigns. Photographically document school classes teams duration school year season, respectively prepare slideshow production keepsake. Project Manager 05/2010 02/2014 Company Name City State Create project plans new clients. Coordinate journey clients compliance process. Primarily responsible maintaining client relationships. Specifically focused supporting clients questions requirements regarding investment adviser compliance, investment adviser registration investment adviser obligations SEC regulations. Track interact Investment Advisory professional designation organizations. Sales opportunity tracking proposal contract preparation, prepare send materials monthly, quarterly annual intervals. Track replies submissions identify appropriate registrations trigger new tasks. Respond client inquiries perform follow up. Manage Annual Renewals Account User Certification programs required. Create agendas participate weekly Project Review. Meetings Communicate state securities divisions registration requirements Performed Human Resource functions coordinating insurance programs, lead redesign project company website researching working designers. Private Family Care 09/2009 Current Company Name City State Ongoing Periodic Services Sep 2009 June 2010- Daily one one infant child care private home setting. Manufacturer's Representative 02/2006 10/2011 Company Name City State Create support nationwide network clientele. Represent national flag flagpole manufacturers Interface manufacturer's nationwide. Perform Accounts Receivable Payable functions .Design implement marketing advertising campaigns.Visit customers installation location sites. Kitchen Consultant 07/2003 05/2006 Company Name City State Operated independent business conducting home kitchen shows demonstrating products, recipes, cooking techniques quick tips. Attracted customers become host hold show, created expanded network clientele. Prepared executed promotional mailings customers fundraising groups executed local advertising campaigns. Performed customer care follow-up customers period time products delivered. US Business Development Manager 03/2002 12/2004 Company Name City State Customer Relations Manager Sales Administrator 07/1995 02/2001 Company Name City State Responsible developing US based network dealers, manufacturer's representatives distributors. Acted primary contact Formenta's PLP's base national dealer, manufacturer's representative, distributor network. Received processed orders, providing first level technical support required. Coordinated shipping production arrangements well maintained freight company relationships. Monitored inventory ordered restocking shipments US based satellite warehouses. Generated analyzed periodic sales reports, processed qualified new dealer inquiries, generated standard customized flagpole quotes. Consulted manufacturing plant technical matters, customer feedback product development. Established maintained promotional collateral material budget. Developed managed preparation, ordering, distribution sales materials. Participated sales calls trade shows, administered trade show arrangements coordinated directed trade show follow-up. Participated development implementation marketing objectives sales strategies. Established policies procedures pertaining customer service organizing internal operations. Interviewed, trained, supervised employees. Education Certificate Human Resources Management Feb 2015 Bryant University City State General Courses U Mass Dartmouth City State Marketing Management Human Resource Courses Bristol Community College City State Fisher Junior College Mass Communications Emerson College City State Skills Relationship Management, Human Resources Management, Adaptable, Advertising, Budgets, Contract Proposal Preparation, Customer Service, Form Creation, Instruction, Inventory, Marketing, Materials Development, Meeting Event Planning, Travel Arrangements, Policies, Presentations, Product Development, Process Development, Project Plans, Research Gathering, Trade Shows, Account Management, Accounts Payable/Receivable, Business Development, Client Relations, Computer Proficient, Creative Problem Solving, Domestic International Experience, Marketing, Project Management, Training Development, Benefits Administration",CHEF
"GROUP FITNESS INSTRUCTOR Summary 7+ years customer service experience Advanced written spoken communication skills varying audiences 2+ years experience working employers job seekers aspects job searches 2+ years experience conducting group individual interviews, anticipating job-readiness, administering aptitude tests identifying training needs Knowledge employment training, state federal laws, policies, rules regulations Highly self-motivated effective time workload management skills Knowledgeable intuitive computer hardware software abilities Devised successful recruiting plan new call centers, resulted [Number] new employees [Number] -months. Education 2012 Western New Mexico University City State Masters Business Administration (MBA) 2003 Western Washington University City State Bachelor Arts English English May 2016 Additional Trainings, Certifications, Research Work National Federation Professional Trainers (NFPT) Personal Training Workshop Certification February 2016 Keiser M3 Indoor Cycling Instructor Program Indoor Cycling Certification December 2015 CorePower Yoga 200 Hour Yoga Teacher Training Chicago Yoga Center 100 Hour Yoga Teacher Training May 2008 CPR Certified *Non Violent Communication Research Experience January 2014 Current Company Name City State Group Fitness Instructor Responsible teaching several group fitness classes including Yoga, Cycle, Aqua Promote knowledge proper group fitness components, (i.e. warm up, aerobic exercise, cool down) Ensure proper alignment safety participants Maintain group fitness equipment room Participate Continuing Education Credits throughout year. January 2013 Company Name City State Manager Property Management tasks include: updating expiring leases, tenant relations, dealing maintenance issues, project management. Bookkeeping accounting tasks include: entering financial transactions Quickbooks, maintaining highly organized filing system, depositing checks, creating sending invoices, paying bills, preparing monthly, quarterly, annual tax reports. January 2012 January 2013 Company Name City State Property Manager Manage oversee cleaning staff, respond rental inquiries, calculate issue quotes order book guests. Organize assist creating marketing projects, direct marketing, market research. Update manage website calendars. January 2012 June 2012 Company Name City State Graduate Assistant Responsible administrative functions assist personnel business department Taught classes including: accounting, economics, finance, marketing classes Proctored exams quizzes Assisted professors business related research Provided guidance mentoring undergraduate graduate students. June 2010 March 2012 Company Name City State Office Manager/Executive Assistant President CEO Provided administrative functions including: payroll, accounts payable, accounts receivable, scheduling, preparing, writing, editing written documents, (including letters, contracts, etc.) managing customer/client relations. Coordinated wide variety project management tasks requiring high degree organizational skill. Developed human resources program including: writing employee manual, utilizing online payroll system, creating safety program, training employees. Organized managed financial reports including cost accounting, budgeting, auditing, managing finance increase company profitability. March 2010 July 2010 Company Name City State Office Manager/Human Resources Administrator Assisted creation development Career Resource Center assist recently soon laid employees GE Aviation career search. Responsible managing administrative functions inside Career Resource Center including: answering phones, scheduling, customer service, setting appointments, data entry, preparing, writing, editing written documents correspondence. Counseled trained GE Aviation employees resume writing interviewing skills. March 2009 March 2010 Company Name City State Independent Contractor Designed, developed, marketed yoga fitness program. Interfaced Sports Driven Rehabilitation Training Physical Therapy create healthy safe program SWSI. Attended sales production management meetings discuss goals encourage business development growth. May 2008 March 2009 Company Name City State Office Manager/Executive Assistant Director Operations Responsible accounting IT support; managed client billing, accounts payable, accounts receivable, payroll, ledger, journal entries, etc. Interfaced vendors associates Financial analysis tasks including weekly meetings reports assess profitability manage collections Researched, wrote, edited, distributed company's monthly newsletter 1,000 clients Chicago-land area Served primary liaison Director Operations associates Supported office maintenance functions including computer technical support Coordinated human resources tasks including training, interviewing, team building. January 2007 April 2008 Company Name City State General Manager Managed customer relations aspects customer service Coordinated developed training programs 50 employees Determined executed necessary personnel actions Initiated human resources programs including safety training Regulated cost inventory; responsible purchasing marketing; developed vendor relationships Facilitated weekly meetings analyze product mix, sales, profitability, manage company goals. February 2004 February 2006 Company Name City State Account Manager Initiated necessary administrative functions Account Executives Sales Team members order set-up new loan submissions fund complete loan packages. Created maintained complex databases resolve discrepancies individual loan packages accounts narrow time constraints. Researched performed comprehensive research attended various training courses ensure proper loan handling. Skills accounting, accounts payable, accounts receivable, administrative functions, auditing, billing, Bookkeeping, book, budgeting, business development, contracts, cost accounting, CPR Certified, client, clients, client relations, customer relations, customer service, data entry, databases, direct marketing, economics, editing, filing, finance, financial, Financial analysis, financial reports, human resources, Instructor, inventory, IT support, team building, ledger, letters, Director, managing, market research, marketing, meetings, mentoring, office, newsletter, organizational, payroll, personnel, Physical Therapy, project management, Property Management, purchasing, Quickbooks, Rehabilitation, Research, safety, Sales, scheduling, tax, Teacher, teaching, technical support, answering phones, training programs, website, written",FITNESS
"HR ADMINISTRATOR Summary Experience Recruiting Coordinator 6+ years supporting various industries. Expert managing background checks 60+ weekly. Processing new hire paperwork; scan, upload file employees folders. Proficient MS Excel vLook up, Pivot tables, MS Office, well as, Taleo, SharePoint, PeopleSoft Adobe Professional. Initiated managed background checks 45 campus locations. Tracked processed 200+ background checks job requisitions. Processed new hire paperwork. Scanned new hire paperwork employees files electronically Assisted coordinating New Hire onboarding orientation. Highlights TECHNICAL EXPERTISE Adobe Acrobat ADP Enterprise v5 ADP Select SAP (System Application Product) MS Excel (pivot tables, VLookup) MAS200 Taleo MS Outlook MS Publisher Adobe (Acrobat, Photoshop, Illustrator, InDesign) PeopleSoft SharePoint Concur SnagIt Accomplishments Maintained graduate award budget via MS Excel; stipend, tuition fees Experience HR Administrator February 2015 Current Company Name － City State Provide administrative support Director HR Sr. Generalist. Verify employment requests present former employees; Ev5 SAP. Process unemployment claims day via fax mail Enter benefit enrollments new hires Ev5. Onboard new hire paperwork ADP Ev5 SAP; process I9 paperwork. E-verify new hires. Manage monthly cobra payments using Excel spreadsheet. Human Resources Temp November 2014 January 2015 Company Name － City State Provided administrative support Sr. Director HR, HR Assistant Coordinator. Managed background checks; physician, physician assistants nurses ADP Select EP Staff Check. Processed I9 documents; copy, scan file. Updated benefit information ADP Enterprise; add beneficiaries, change address, dependents. Assembled corporate handbook benefit packages new hires. Recruiting Coordinator June 2014 November 2014 Company Name － City State Provided administrative support Director HR 3 Recruiters. Uploaded track new hire paperwork Taleo; Applications, CV, Credentials. Maintained update employee database report via MS Excel; i.e. pivot tables, charts, vlookup filters Scanned upload documents Applicant tracking system. Administrative Assistant February 2014 May 2014 Company Name － City State Provided efficient professional administrative support Department Dean Liberal Arts Sciences Prepared department communication, correspondence, memos Created awards certificate Maintained graduate award budget via MS Excel; stipend, tuition fees Compiled graduate awards data MS Excel spreadsheet Maintained department calendars Assisted requests Faculty, Staff, Student Body Human Resources Communications Staffing Specialist April 2013 December 2013 Company Name － City State Compiled latest news Wellness, President, Benefits, Human Resources etc onto SharePoint weekly. Coordinated maintained intranet content design ensure consistency, integration, accuracy, usability. Manage reports Learning Management Systems; courses taken, signed take eCourses. Designed print media posters, brochures, newsletters, handbooks. Uploaded eCourses Learning Management System. Assisted development employee training program materials managing training programs Learning Management System. Recruiting Coordinator Human Resources September 2007 April 2013 Company Name － City State Managed troubleshoot ADP software, background check drug testing 45 campus locations. Compiled new hire packages. Managed complex monthly billing using MS Excel -- VLookup Pivot tables. Organized webinar training newly hired human resources personal. Trained human resources personal using ADP, Labcorp eScreen software. Assisted organizing onboarding agenda materials. Compiled distributed monthly Termination report via ePrise Administrative Assistant Education Department January 2006 January 2007 Company Name － City State Education Bachelor Fine Arts Visual Communication 2010 American InterContinental University － City State US American InterContinental University Schaumburg, IL Bachelor Fine Arts Visual Communication 2010 Skills Excel, Human Resources, Ms Excel, Training, Adp, Pivot Tables, Recruiting, Adp Software, Billing, Eprise, Onboarding, Testing, Administrative Support, Administrative Assistant, Hr, New Hire Paperwork, Benefits, Integration, Integrator, Intranet, Intranet Content, Learning Management, Learning Management System, Learning Management Systems, Microsoft Sharepoint, Sharepoint, Staffing, Training Programs, Usability, New Hires, Acrobat, Adobe Acrobat, Illustration, Illustrator, Indesign, Ms Office, Ms Outlook, Ms Publisher, Outlook, Peoplesoft, Photoshop, Publisher, Applicant Tracking System, Database, Employee Database, Claims, Cobra, Payments, Sap, Award, Budget, Correspondence, Adp Enterprise, File",HR
"LABORER Summary To utilize knowledge experience obtain management level position organization; leveraging abilities increase success organization return allows advancement personal achievement. Highlights Dependable reliable worker Ability assess solve problems quickly Extensive experience project management Self-Starter able maintain motivation little/no supervision Works well team lead member group Detail oriented Vastly creative Quick adaptation new tasks direction Ability work stressful conditions Ability multi-task fast pace environment Ability successfully meet project deadlines Organized Highly motivated Accomplishments Army Commendation Medal-received 4 times Van Autreve Award Runner-up Experience February 2015 Current Company Name City State Laborer Laborer duties consisted forming pouring concrete sidewalks, floors, commercial parking lots walls. Able load unload material, grading digging operating skid loader. While working Nehring I maintained level safety completed projects time. I ability read understand blue prints implement onsite changes may required. March 2007 April 2015 Company Name Engineer Main duties included management motivation 13 soldiers, development discipline giving direction. Project management responsibilities included signing maintaining 1 million dollars worth tools equipment, project/task follow through, responsibility project completion. Deployment responsibilities included safety soldiers, project completion within specified deadlines intense attention detail. While deployed Guantanamo Bay, Cuba I maintained oversaw construction expansion projects multi million-dollar security facility. General duties also required self-motivation, working team accomplish missions/goals, dedication serve country community. Construction oriented duties required knowledge construction tasks, preparation projects layouts ability meet deadlines. July 2006 July 2006 Company Name City State Duties included construction activities including framing, hanging sheetrock, building cabinets roofing. Customized project work included trim work, decks, stairs handrail, finishing basements customizing kitchens. Education Naval Construction Training Center City State US Basic Combat Training Military Advanced Individual Training – Engineering August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training June 2007 Fort Leonard Wood, MO Southeast Community College City State US A.A.S Building Construction, A.A.S April 2007 Southeast Community College, Milford, NE Recognition Awards Army Commendation Medal-received 4 times Army Achievement Medal-received 4 times Good Conduct Medal-received 2 times Noncommissioned Officer Academy Ribbon Certificate Achievement Certificate Achievement-received 4 times Van Autreve Award Runner-up Silver De Flury Army Service Ribbon National Defense Service Ribbon North Atlantic Treaty Organization Ribbon Afghanistan Campaign Medal Overseas Ribbon Overseas Expeditionary Ribbon Noncommissioned Officer Academy Ribbon Combat Action Badge Military Experience March 2007 April 2015 Company Name United Sates Army: Engineer March 2007-April 2015 Main duties included management motivation 13 soldiers, development discipline giving direction. Project management responsibilities included signing maintaining 1 million dollars worth tools equipment, project/task follow through, responsibility project completion. Deployment responsibilities included safety soldiers, project completion within specified deadlines intense attention detail. While deployed Guantanamo Bay, Cuba I maintained oversaw construction expansion projects multi million-dollar security facility. General duties also required self-motivation, working team accomplish missions/goals, dedication serve country community. Construction oriented duties required knowledge construction tasks, preparation projects layouts ability meet deadlines. Nissen Construction: Carpenter, Ankeny, IA July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets roofing. Customized project work included trim work, decks, stairs handrail, finishing basements customizing kitchens. Professional Affiliations Afghanistan Campaign Medal Skills Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award",CONSTRUCTION